Eden Reviews

After taking my money, they did not send my follow-up/next prescription after multiple attempts trying to contact customer service. I would not recommend this company at all. They do not seem legitimate - after you pay, they no longer follow-up with you or manage your prescription/shipping.

I have been a customer for 1 year. Up until May 2025 I received my monthly Eden with no problem. Since June I have been charged but not received my order. On the phone 45 minutes then 60 minutes and disconnected due to problem on Eden side. No reply to messenger or email. No update on expected delivery date. Cannot talk to a human. Very frustrating. 6 weeks and still waiting. I do not recommend!!!

1/5 stars - I'm extremely disappointed with the service I received from Eden. After placing an order on July 8-11, 2025, I was left in the dark about my order status despite multiple attempts to contact customer service via email, messaging app, and phone calls. The lack of response caused me undue stress and concern about the security of my credit card information. When I finally received a reply, it was a canned response that didn't address my concerns. A nationwide delay in 3rd party testing was mentioned, but this information should have been communicated through my patient portal, not a Facebook comment. Due to the poor communication, I've put a hold on the credit card charge and will be taking my business elsewhere. Until Eden improves their customer service, I would advise others to do the same.

The first order was fine but when it came to the refill, nothing... Zero customer service, just chatbots. Buy beware, comments on Reddit, Trustpilot and their own social media show the same comments. Maybe they were fine a year ago but from June 2025 onwards this company it's a pure scam.

They lied to me and assured me they could provide a smaller dose than the ones they initially prescribed and that I didn't have to be on their rising-dosage system. They told me to just tell the doctor when I placed my order. I tried this twice and both times the doctors wholly ignored my messages, didn't even acknowledge them in any way and sent copy-pasted looking messages prescribing me the same higher dosages from a pharmaceutical company I didn't trust, and even when it was from the place I trusted the dosage prescribed was 4x the dose I'd asked for, and always on this rising-dosage system. Like screw me for wanting LESS drugs in my body right?

Very deceptive tactic with medication pricing. I paid $1695 for what should have been a 12-month supply of Wegovy. It ends up that it is $1695 per month. I’m not sure why their partnership with Klarna would approve this, as I would have to pay $20,000 over the course of 12 months, financed. A proper receipt was never given with my order. It stated your first month supply, which led me to believe this was a 12-month payment plan. I have not been given a response and am now out $1700 on a payment plan. AVOID.

Eden charged me for a full year prescription, quoted me a quarterly price on the order page which was different, said I only needed to buy one quarter at a time, committed to refund the difference, and now went back on this commitment (in writing) and now are unresponsive.