Century Hearing Aids Reviews

Sent in my hearing aid for repair and they never contacted me at all, just sent them back and said parts not available which is not true since I got them fixed elsewhere. At least they could have called me and informed me or let me know upfront they do not have certain parts. Would not recommend them at all.

After the first attempt to fix my hearing aid failed, I put in a payment dispute with my credit card. I told MICHELLE to just send me my hearing aid with the original speaker wire. She said that the speaker wire had been thrown out. Furthermore, she said, she couldn't guarantee that my hearing aid would work if someone else tried to attach another speaker wire. That's called extortion and I fell for it. I reversed the dispute and believed that Century Hearing Aids would fix my aid. Two further attempts failed (wrong handed speaker, speaker wire too short and not OEM parts).

Three attempts to provide the proper length speaker wire failed. Cost: 333.00 plus $60.00 in shipping. I dropped my dispute with my credit card after Century told me that it could not guarantee that my aid would work if another company tried to install another speaker wire. I gave in to the extortion. Now the credit card company cannot credit my account. I am at the mercy of Century. Century's response to the NJ BBB said that it would not refund my money because I was "too hard to please". There are only THREE sizes of speaker wire!

I sent an aid for repair. It turned out to just need a new receiver, which would have been a $49 DIY fix if I had had the right information- my bad. So I was charged $199 to have a replacement receiver popped in and $125 for the receiver. The communication was confused from the start, and after sending it in for repair I had to follow up after not hearing anything from Century. I was told that they were waiting for a part, which was astonishing after they finally told me it was a receiver I could have instantly bought on eBay. If they had been upfront about what was going on, I could have asked for it to be returned. So it took weeks to get the aid back.

I am quite pleased with my over the ear hearing aids from Century Hearing Aids. They came in less than a week after sending in my audiogram. The hearing aids work very well after a little experimenting with the various channels. Also when I had a question concerning my new hearing aids it was answered via email in under 24 hours. I have had hearing aids that cost thousands more than these and I do not see any difference in performance. I would recommend to anyone needing hearing aids that they give these a try.

I ordered some accessories. They double billed me and when I called them they corrected it. The billing came from one of their affiliated companies. Then Century billed me $24.00. When I called them they said the credit was issued. After weeks I called them again and they said they had just issued it. Two conflicting stories and no explanation. To date that credit never showed up. They say it was issued against my debit card but Bank of America never received it. Therefore I did not receive it.

They're an amazing company. I bought a pair of Rosebud Ready to Wear in the canal hearing aids with which I have been completely satisfied. They have proven to be equal to my previous "name brand" in the canal aids (which required making molds of each ear and several trips back and forth to the provider for fitting and adjusting) at a cost of nearly three times more than yours. Your customer service is also excellent. I would rate my experience with Century Hearing Aids as very good: 5 stars!

I have been using Century Hearing Aids for over three years. Fast courteous service when ordering supplies. Had a malfunction with a unit. A replacement was immediately sent, no questions asked. Good company to do business with. I feel this is a well managed company with good personnel staffing it.

The original owner sold the company and no longer works there. They don't honor the deals he made previously, and sent an email asking for a experience with the promise of a free night hotel stay. Well, the product was originally good and the service ok but the new ownership is questionable. The free night stay wasn't free! I'd research carefully before using this company.

My experience with Jon @ Century Hearing was one for the books! I was shocked to find out what the cost of a behind the ear hearing aid was going to be from my Audiologist. This wasn't turning into a good value for my problem. When I went online to search other options, I noticed a small ad for Century Hearing. Finding out that the business was in Tucson and not a giant corporate entity, I investigated their offerings more completely. The prices were so much more reasonable for the type of device I required so, I decided to call. Jon ** was so very patient and informative and I felt very at ease discussing my other experiences.