Consumer Reviews and Complaints
I ordered some accessories. They double billed me and when I called them they corrected it. The billing came from one of their affiliated companies. Then Century billed me $24.00. When I called them they said the credit was issued. After weeks I called them again and they said they had just issued it. Two conflicting stories and no explanation. To date that credit never showed up. They say it was issued against my debit card but Bank of America never received it. Therefore I did not receive it.
When I emailed them on numerous times asking for help they just say "we issued the credit." Jon ** is the person I have been emailing and he would not give me his telephone number so the bank could call him and verify the credit was never received. He ignores my last few emails and is absolutely no help. I don't understand a company that will not assist. Simply saying "we issued the credit" is non-responsive. It is only $24.00 but it demonstrates their lack of professionalism and I don't allow anyone to take even $1.00 from me. I pay what I owe always and expect to be paid what is owed to me.
They're an amazing company. I bought a pair of Rosebud Ready to Wear in the canal hearing aids with which I have been completely satisfied. They have proven to be equal to my previous "name brand" in the canal aids (which required making molds of each ear and several trips back and forth to the provider for fitting and adjusting) at a cost of nearly three times more than yours. Your customer service is also excellent. I would rate my experience with Century Hearing Aids as very good: 5 stars!
I have been using Century Hearing Aids for over three years. Fast courteous service when ordering supplies. Had a malfunction with a unit. A replacement was immediately sent, no questions asked. Good company to do business with. I feel this is a well managed company with good personnel staffing it.
The original owner sold the company and no longer works there. They don't honor the deals he made previously, and sent an email asking for a experience with the promise of a free night hotel stay. Well, the product was originally good and the service ok but the new ownership is questionable. The free night stay wasn't free! I'd research carefully before using this company.
My experience with Jon @ Century Hearing was one for the books! I was shocked to find out what the cost of a behind the ear hearing aid was going to be from my Audiologist. This wasn't turning into a good value for my problem. When I went online to search other options, I noticed a small ad for Century Hearing. Finding out that the business was in Tucson and not a giant corporate entity, I investigated their offerings more completely. The prices were so much more reasonable for the type of device I required so, I decided to call. Jon ** was so very patient and informative and I felt very at ease discussing my other experiences.
That being said; I emailed Jon my audiogram, he analyzed which device would be best for my type of hearing loss and 3 days later I was test "driving" my Zylo 4 behind the ear "open fit" hearing aids. Here's the deal: if you have hearing loss, please do something about it. If you have unlimited funds and don't mind paying for advertising, marketing, real estate and staffing, by all means go see your audiologist. If you want a hassle-free experience from a trustworthy, young entrepreneur; call Jon @ Century Hearing! That simple. Tell him Bob sent you!
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Only issue (not really one) is that your screen to type in Name, Address, etc etc. is not in the order that people expect. It also would be nice if City and State are automatically filled in when you enter zip code. These are minor but it is amazing how much a user considers that far and above the norm.
I ordered batteries online. It was to be free shipping 3 to 7 business days. It was free shipping but I had to follow up online chat and then either e-mail or call to get my order. It was a lot longer than 3 to 7 business days. I also had a hearing aid repaired on a different order number. It again seemed to be a little too long.
Products and service is top notch. Jon is great. They keep in touch with their customers emails, news, etc. Good pricing which is very important. Could not ask for more. No reason for me to go any place else. Thank you Century Hearing Aids. Life has sound again.
The Rosebud In-The-Canal aids are the best that I ever had. All sounds are natural and not coming out of a microphone. This is true, but the natural sounds are remarkable. This includes the four audiologists where I had to return their hearing aids for bad power for the awful expense!! I would fully recommend this website for their nice business abilities; however, their refunds or exchanges take forever.
After using traditional hearing aid providers, paying thousands of $$, and not being satisfied, I decided to try Century, after reading a positive review in a blog. I did use a local to get a hearing test, sent in the results and have been for the most part experiencing better hearing results than ever. My aids work better and have all the same functions as my last pair at about 25% of the cost. I also have experienced good service when I have a question or a problem. Just last week one of my aids broke and I sent it in for repair at a fixed cost. I cannot report on the results as I have not received the repaired aid.
I do have one concern though, as the repair facility does not adjust the aid to my specific specs as determined by the hearing test. Since I have depended on Century to do the adjustments initially, my concern is where to take them when I get the repaired aid back, and what the cost will be. I feel that this service should be done by Century.
Terrible. Four or five emails, and several phone calls not returned. I requested the Qleaf sample and to this day have not received it. Been about four weeks of trying to get it. Today I purchased a set of aids from a local provider. Do not buy into Jon's company. Dealing with Jon was a complete waste of my time to the point where I now will not have aids in time for next week's holiday. SUMMARY: Does not answer emails. Does not return phone calls. Does not deliver promised material. Appears to be a really run business. All of the above is my opinion from trying to deal with Jon. Please do yourself a favor. Walk away from any dealings with him.
I have had a wonderful experience with the hearing aids I ordered. Very pleased with them. The price was very reasonable and affordable. I would recommend them to anyone who is experiencing hearing loss. I had a Beltone free exam and their price was a lot more than yours.
I have ordered 2 hearing aids from Century along with various parts and supplies. They are working great. I have received timely replies, great follow-up and a warranty was made good on one of my first hearing aids. I have recommended these hearing aids to countless friends. I hope to use your company if you continue with such a great product.
I initially ordered a ITC hearing aid from Jon. I had asked my son to buy them for me as I'm on a pension. He said, "let me pay for them." They worked well but were kind of stuffy sounding and my ear canal became irritated. I contacted Jon on the website and explained my problem. I asked about a trade in. He gave me a wonderful trade in for my old hearing aids and I received my new ones quickly. They work great. I'm a musician and hearing is really important. Jon has been incredible in giving me advice for how to deal with my irritation problems. I really have enjoyed my time working with Jon and the Century Hearing Aid people. They are the best!!
My first set of devices from Century literally saved my hearing. I had no insurance and just went through a divorce. I had no money for an expensive set of hearing aids. I found Jon and Century Hearing aids and couldn't believe it! I was able to get a pair of rosebuds and had them for years. I now have a second set and since my hearing had gotten worse, moved up to the Xylo's. The quality is fantastic, especially the settings for different hearing situations. I can't thank Jon enough for his personal service and his excellent product, and I wish him well. Thank you, Century Hearing aids!!
I came upon Century Hearing Aids over 2 years ago while searching online for hearing aids that would work for me and that were affordable. I chatted online with Jon Stoddard many times before making a decision and he was so kind and patient with the many questions and concerns that I had. I did settle on a pair and they were sent quickly, unfortunately, because I have reverse slope hearing loss, they did not work for me. At that point I was in constant communication with Jon, now by phone, and he did everything he could to try to find aids that would work for me. I failed to mention that I did send the aids that I did purchase, back for reprogramming several different times, which again, Jon was very patient and kind. But my degree of hearing loss was not benefiting from them. He researched several manufacturers and was unable to help me any further.
Even though my trial period was over, Jon still gave me a full refund which was something he did not have to do but he felt very bad that he could not help me. I would recommend Century Hearing Aids to anyone who is in need of an affordable set of aids and Jon provided excellent customer service. He is an amazing businessman who exhibited a desire to satisfy his customers. If I had to purchase aids again, I would definitely consider your company. I wish you great success in your involvement with Century Hearing Aids.
Have placed an order twice in the last many years and have received very good service. Made a request on first order and they took care of it very quickly. Have also ordered several spare ear pieces and batteries. I usually do not write reviews, but this company does a good job of providing service.
I contacted Jon to find out why he felt that it was unnecessary to have an audiogram from an audiologist before dispensing a Hearing Aid. He did not answer this but insisted that I should come in and purchase one of his Hearing Aids. I refused to do this, as I feel very strongly that this is unprofessional and unethical. Jon's emails continue to flood my inbox despite requests to be removed.
We have had a great experience with Jon on this website to purchase 2 hearing aids. His response to any questions was awesome customer services. We will definitely use the site again. We look forward to hearing about new products and accessories.
Just received my second pair of hearing aids from Jon. Happy overall except the right aid seems to give a little more feedback than I remember. I will be working with them to resolve the issue. Their customer service has always been responsive.
I have purchased a couple hearing aids from Jon and Century Hearing Aids. I discussions with Jon, he determined what type of hearing aid was best for me. His choice was spot on. I have my previous device for 3+ years and purchased another one about 10 months ago. The device I use has increased my quality of life. My experience with Century Hearing Aids was excellent and I will continue to return to them for my future needs. Being completely deaf in one ear and 50% hearing in the other, this hearing aid made the difference I was lacking for a long time.
I ordered twice, both times I had a bad experience. The last pair I ordered were to be programmed to my audiogram, they were not. Sounded like hearing through a tin can. After sending the first pair back I ordered the best ones offered.
The hearing aid received is helping me greatly. Jon's service is always fast, good and thorough. I will definitely recommend to my friends. Jon always take time to understand my questions and give a straight, clear answers and recommendations.
I have purchased 3 hearing aids from Century, one set totaling two and a single order for just one hearing aid. I've also purchased batteries. All instances I had incredible customer service. Jon was quick to respond and keep me informed of my purchase status. In my opinion the website doesn't need any upgrading, etc. It is easy to find what you're looking for and maneuvering within the website is easy and user-friendly. I look forward to continuing to use Century for my hearing needs.
I got my hearing aids about 2 and a half years ago and have been very happy with them. I looked at some locally and were way to expensive for me. I looked online and found the Century hearing aids to be about one-third the cost. I was hesitant to try it. I called and was able to talk direct with Jon and he was so very helpful. I would and have recommended to several friends. It is so good to be able to hear well again. Thank you so much!
I have been very happy with the Hearing Aids purchased from Century Hearing Aids. It took a couple of days to adjust to all the different settings, but once figured out, I have to say they are better than the original Aids which were 4 times the price. I would buy again when I need new ones.
I am disappointed to hear that Jon has passed his company to someone else. Jon was enthusiastic, responsible, and reliable. I got what I paid for and I am still pleased with my hearing aids after approximately one year of use. I can only hope that my contact numbers will stay the same and I can still get the top assistance and service that I got from Jon and Century Hearing Aids.
On May 17, 2011, my step-daughter found Century Hearing Aids online and suggested I investigate because my hearing was failing at age 71. I contacted Century at its website. Jon Stoddard responded personally and patiently worked with me via email and telephone for 2 or 3 days back in 2011 until I finally purchased a pair of hearing aids from him. There were no pressure to buy tactics. After wearing them a while, I pestered him frequently about tweaking the hearing aids to provide optimum results. Jon was super helpful and met all my wishes in that regard. Fast forward to 2016 and my original purchase no longer worked well for me. The products had aged, and so had I. My hearing had deteriorated further.
Jon had the solution with new hearing aids and new style of tips. They worked great right out of the box and still do. I can't imagine the dollars I'd have spent with conventional hearing aid sales! The number would be immense. The product and service I received at Century Hearing Aids through Jon Stoddard were excellent and the cost was very affordable. I have recommended Century to my brother-in-law, but he's still insisting he doesn't want hearing aids yet. His hearing is almost as bad as mine, but... I will miss working with Jon and I hope to find service equal to his with the new management at Century.
All my concerns were immediately addressed and resolved to my satisfaction. The technicians were clearly the most competent, well trained and concerned that I have encountered. I have been extremely pleased with my hearing aids as has been my spouse.
I got great service and was happy with all the effort put out by Century on my purchase. They lived up to their advertisement and are very helpful. I would recommend them anyone on a fixed income that needs help hearing. Good quality and they help you every step of the way, and the online hearing test is quite accurate.
Century Hearing Aids Company Profile
- Company Name:
- Century Hearing Aids
- 934 Hearthstone Dr
- Postal Code:
- United States