Century Hearing Aids
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About Century Hearing Aids
Century Hearing Aids is a U.S. company offering three models of hearing aids, all backed by a warranty and a free return policy. It also repairs all brands of hearing aids. It doesn’t require customers to provide an audiogram before purchase, but it can program some of its models based on your hearing test.
Pros & Cons
- Relatively low prices
- Free shipping
- Free returns
- One-year warranty
- Doesn’t take insurance
- Limited selection
Century Hearing Aids is a veteran-owned company offering products for those with mild to severe hearing loss. It only has three devices, but its hearing aids are comparatively affordable and backed by a warranty.
Top Century Hearing Aids Reviews
After using traditional hearing aid providers, paying thousands of $$, and not being satisfied, I decided to try Century. ... My aids work better and have all the same functions a...Read full review
They're an amazing company. ... They have proven to be equal to my previous "name brand" in the canal aids. ... I would rate my experience with Century Hearing Aids as very good: 5 stars!Read full review
What is Century Hearing Aids?
Century Hearing Aids is a New Jersey-based company that offers three hearing devices and a handful of accessories at deep discounts. Its hearing devices include one in-the-ear hearing aid and two behind-the-ear hearing aids.
All devices are eligible for a 30-day trial as well as a two-year warranty. You don’t need to provide hearing test results, and all Century Hearing Aids come with a free lifetime service plan that includes programming, adjustment and cleaning. Century Hearing Aids refunds customers 100% of their purchase amount within two to three business days of receiving their returns.
How does Century Hearing Aids work?
Although Century Hearing Aids recommends customers see a physician about their hearing loss before buying, there is no exam necessary, and you can purchase directly from its website without seeing an audiologist.
You can choose from three devices:
- The Rosebud Premium Completely in the Canal is worn inside your ear. It comes with four preprogrammed settings and 12-band, two-channel processing.
- The Premium Choice Digital Hearing Aid is a behind-the-ear model with four program settings. This model is also referred to as the Best Ear Basic on the company’s website.
- The Best Ear Pro with Directional Microphones Hearing Aids model is also worn behind your ear, but its directional microphone allows for automatic noise reduction.
If you don’t like the hearing aid within 30 days of purchase, you can return it for a full refund. If you decide to keep the product, a lifetime service plan is included to help you with programming, adjusting and cleaning the hearing aid. All hearing aid products also have at least a one-year manufacturer’s warranty in case the device has any defects or quits working.
Century Hearing Aids cost
Century Hearing Aids’ products range from $399 to $599 per ear:
- The Rosebud Premium Completely in the Canal is the cheapest option at $399 per ear.
- The Premium Choice Digital Hearing Aid, which is the company’s most popular product, costs $499 per ear.
- The Best Ear Pro with Directional Microphones Hearing Aids model is the most expensive of the three at $599 per ear.
All Century Hearing Aids products, including accessories, come with free shipping. Veterans should check with the Department of Veterans Affairs before making a purchase — they might be eligible for free Century hearing aids. The company also offers a 10% discount to veterans, active-duty military personnel and retired military personnel.
Century Hearing Aids FAQ
Will my insurance cover my Century hearing aid?
No, health insurance generally does not cover hearing aids. However, military veterans can potentially get free Century hearing aids through the Department of Veterans Affairs.
Do Century hearing aids help with tinnitus?
While hearing aids cannot cure tinnitus, they may help manage some symptoms, according to the American Tinnitus Association. If you have tinnitus, Century Hearing Aids recommends using products that feature manual volume control.
Is there a Century Hearing Aids mobile app?
There is no Century Hearing Aids mobile app at the time of publishing. Beyond the hearing aid itself, you do not need any additional technology to operate Century’s hearing aids.
Do I need to get a fitting to buy a Century Hearing Aids device?
While Century encourages all its customers to see a trained physician about their hearing loss, no exam or fitting is necessary for purchase.
Do we recommend Century Hearing Aids?
Though Century Hearing Aids currently has a limited selection, its offerings are relatively affordable, and it has several customer-friendly policies. All its hearing aids have a manufacturer’s warranty, and Century Hearing Aids offers free shipping on all products. If you don’t like your purchase, Century Hearing Aids allows returns on its devices, though time frames vary. If you’re looking for an affordable hearing aid, Century Hearing Aids might be worth considering.
Century Hearing Aids Reviews
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Sent in my hearing aid for repair and they never contacted me at all, just sent them back and said parts not available which is not true since I got them fixed elsewhere. At least they could have called me and informed me or let me know upfront they do not have certain parts. Would not recommend them at all.
After the first attempt to fix my hearing aid failed, I put in a payment dispute with my credit card. I told MICHELLE to just send me my hearing aid with the original speaker wire. She said that the speaker wire had been thrown out. Furthermore, she said, she couldn't guarantee that my hearing aid would work if someone else tried to attach another speaker wire. That's called extortion and I fell for it. I reversed the dispute and believed that Century Hearing Aids would fix my aid. Two further attempts failed (wrong handed speaker, speaker wire too short and not OEM parts).
I did get my hearing aid back and the original speaker wire. I called their subcontractor repair outfit (then called Hearing Services--- now called HEARSOURCE). I was told that my money for the repair was refunded to Century Hearing Aids. I called Michelle at CENTURY HEARING AIDS and was told that her company couldn't refund my money because I closed the original dispute. I opened a new dispute with the credit card company and was told by the cc company that since I closed the original dispute, the CC company couldn't credit my account. It has been almost three months since this rigamarole started. Now I am out $333.50 plus about $60.00 in shipping.
Century's response to their local BBB was that I was too difficult to please and therefore would not refund my money. (That response does not appear on the NJ BBB site because Century is not a BBB member). Century no longer responds to my emails and CEO Aaron Wesel doesn't return phone calls or emails. Century Hearing Aids is not registered with the NJ Department of Revenue. User's recommendation: Avoid this company like the plague unless you enjoy being lied to and being extorted. Michelle, the Customer Service representative is very unprofessional and not to be trusted. I have documented proof of everything stated in this complaint.
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Three attempts to provide the proper length speaker wire failed. Cost: 333.00 plus $60.00 in shipping. I dropped my dispute with my credit card after Century told me that it could not guarantee that my aid would work if another company tried to install another speaker wire. I gave in to the extortion. Now the credit card company cannot credit my account. I am at the mercy of Century. Century's response to the NJ BBB said that it would not refund my money because I was "too hard to please". There are only THREE sizes of speaker wire!
Century's repair subcontractor, HEARSOURCE, said that it refunded its part of the repair fee to Century. Century refuses to refund my money. Century Hearing Aids returned my hearing aid in the same condition in which I sent it to them with the original speaker that it originally claimed to have thrown out. Century is not registered with the State of New Jersey Division of Revenue and Enterprise Services, so BEWARE. Century Hearing Aids of Lakewood, NJ's repair prices are exorbitant. Their repairs consist of fairy tales and lies. Everything stated above is true and documented.
I sent an aid for repair. It turned out to just need a new receiver, which would have been a $49 DIY fix if I had had the right information- my bad. So I was charged $199 to have a replacement receiver popped in and $125 for the receiver. The communication was confused from the start, and after sending it in for repair I had to follow up after not hearing anything from Century. I was told that they were waiting for a part, which was astonishing after they finally told me it was a receiver I could have instantly bought on eBay. If they had been upfront about what was going on, I could have asked for it to be returned. So it took weeks to get the aid back.
I had also sent with the aid, at their request, an extra working, intact receiver in case they could use it. That wasn't the case, but when I finally got the shipment back from them, it was snapped in two. Meaning I couldn't return it for credit from another seller now that it wasn't needed. Despite many calls, sending emails, receipts and photos documenting the process, it's taken weeks for them to deny everything and finally refuse to take responsibility and reimburse me for the broken receiver. I plan on contacting my credit card company. My experience with Century was awful and needlessly expensive.
I am quite pleased with my over the ear hearing aids from Century Hearing Aids. They came in less than a week after sending in my audiogram. The hearing aids work very well after a little experimenting with the various channels. Also when I had a question concerning my new hearing aids it was answered via email in under 24 hours. I have had hearing aids that cost thousands more than these and I do not see any difference in performance. I would recommend to anyone needing hearing aids that they give these a try.
I ordered some accessories. They double billed me and when I called them they corrected it. The billing came from one of their affiliated companies. Then Century billed me $24.00. When I called them they said the credit was issued. After weeks I called them again and they said they had just issued it. Two conflicting stories and no explanation. To date that credit never showed up. They say it was issued against my debit card but Bank of America never received it. Therefore I did not receive it.
When I emailed them on numerous times asking for help they just say "we issued the credit." Jon ** is the person I have been emailing and he would not give me his telephone number so the bank could call him and verify the credit was never received. He ignores my last few emails and is absolutely no help. I don't understand a company that will not assist. Simply saying "we issued the credit" is non-responsive. It is only $24.00 but it demonstrates their lack of professionalism and I don't allow anyone to take even $1.00 from me. I pay what I owe always and expect to be paid what is owed to me.
They're an amazing company. I bought a pair of Rosebud Ready to Wear in the canal hearing aids with which I have been completely satisfied. They have proven to be equal to my previous "name brand" in the canal aids (which required making molds of each ear and several trips back and forth to the provider for fitting and adjusting) at a cost of nearly three times more than yours. Your customer service is also excellent. I would rate my experience with Century Hearing Aids as very good: 5 stars!
I have been using Century Hearing Aids for over three years. Fast courteous service when ordering supplies. Had a malfunction with a unit. A replacement was immediately sent, no questions asked. Good company to do business with. I feel this is a well managed company with good personnel staffing it.
The original owner sold the company and no longer works there. They don't honor the deals he made previously, and sent an email asking for a experience with the promise of a free night hotel stay. Well, the product was originally good and the service ok but the new ownership is questionable. The free night stay wasn't free! I'd research carefully before using this company.
My experience with Jon @ Century Hearing was one for the books! I was shocked to find out what the cost of a behind the ear hearing aid was going to be from my Audiologist. This wasn't turning into a good value for my problem. When I went online to search other options, I noticed a small ad for Century Hearing. Finding out that the business was in Tucson and not a giant corporate entity, I investigated their offerings more completely. The prices were so much more reasonable for the type of device I required so, I decided to call. Jon ** was so very patient and informative and I felt very at ease discussing my other experiences.
That being said; I emailed Jon my audiogram, he analyzed which device would be best for my type of hearing loss and 3 days later I was test "driving" my Zylo 4 behind the ear "open fit" hearing aids. Here's the deal: if you have hearing loss, please do something about it. If you have unlimited funds and don't mind paying for advertising, marketing, real estate and staffing, by all means go see your audiologist. If you want a hassle-free experience from a trustworthy, young entrepreneur; call Jon @ Century Hearing! That simple. Tell him Bob sent you!
Century Hearing Aids Company Information
- Company Name:
- Century Hearing Aids
- 934 Hearthstone Dr
- Postal Code:
- United States
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