Mattress Discounters Reviews

We were sold the $1,300 movable/adjustable base with the idea that if we didn't like it (I’m a back sleeper and my husband is not), that we could return it. In fact, we outright asked that question and were led to believe we could. We went to the store to discuss replacing it with a normal box spring and the salesman, Jay, said that we could return the base for a restocking fee and delivery fee but wouldn't get a refund. We are furious. Nowhere on the invoice does it say anything about the base or policies on its return. The word mattress is only used. I believe this is completely misleading, and Mattress Discounters should be sued for this. Not only do the sales people mislead you into thinking you can return things if you aren't comfortable, but the information they hand you at time of sales is incomplete and inaccurate. It should say, "Sure, you can return it, but we will keep your money!"

My sales guy was quick to greet me and the sales process was pretty easy and low pressure. Of course, we had a good idea of what we wanted so it didn't take a lot of work on his part. We got the mattress, a Serta iComfort Genius, along with the adjustable base. We spent just under $3,000. It was delivered and set up and all was well. My wife then had an allergic reaction to the mattress. Being that we had a two month old baby sleeping with us, this caused great concern. I did not want his breathing affected the way my wife's was. We were under the impression that we could pay a 10% restocking fee and return the thing within 60 days due to the fact that it says 60-day sleep guarantee all over the store. We asked about that and our salesman agreed. This was the only reason we bought the mattress. We knew at that time there was nothing else the store carried that we would want.

I purchased Protect-A-Bed from Mattress Discounters and before I even washed it, it failed to work. Mattress Discounters said I need to call Protect-A-Bed. No one has called back nor do they care that I spent $1,200 on a mattress that is now ruined.

I recently bought a mattress from Mattress Discounters! When I called to tell them they had given me the wrong mattress, they hung up on me! I then went into the store and asked for the correct mattress. The man who sold me the mattress, Dan **, then said that if I would pay $70 for them to pick up the wrong mattress they'd given me and then pay another $70 for them to deliver the correct mattress, then he would give me what I had paid for! They are thieves! When I called corporate to try to get some help they also hung up on me!

We purchased a mattress in November 2011. When my husband went to pick it up, they said it wasn't there but they had a better mattress that they would give us at the same price. Since day 1, I have been in pain and missing sleep. A month after we purchased it, the box spring broke. We tried to return the mattress a week after we got it, but were told we had to wait the 60 days. After much complaining, Chris, the salesman at Charlottesville Mattress Discounters, agreed to let us return and said his manager would call. It never happened! Basically, we are out over $1000 and no mattress. I would personally rather burn this mattress than sleep on it.

I paid 23,000 dollars for my bed. When they deliver my bed, it was not the bed I bought. I called the next day and explain the problem. I was informed I was given the right bed. I cried and explained that I needed the bed I bought. I was in acute pain.

On 6/3/11, I bought a queen mattress set at the Dublin, CA store. I had it delivered to Chico, CA. 76 days later, the box spring broke. Customer service refused to replace the box spring unless i paid a $50 up front "inspection fee". They said it would be refunded if they determined the product was defective. After much complaining, they finally inspected the product without the inspection fee, and found it to be defective (Imagine that!). Customer service then refused to deliver a new box spring, unless I paid a $50 delivery fee. I had already paid for delivery of the defective box spring! Again, only after much complaining and threats did they eventually deliver the new box spring without a second delivery charge. This is a scam company that does not stand behind their products. When one attempt to extort additional charges fails, they try another scheme. I would never shop at Mattress Discounters again. And I would encourage others to steer clear of this scam company as well.

I just recently bought a queen size mattress set from them. I bought the floor model set so I can save some money. They delivered the day after I paid. When the mattress got here, I found out there was a tear on the top fabric of the mattress. I called Cardell right away; he told me that he was busy at the moment and he has to contact his district's manager, and call me back. I waited for couple of hours--he never did.

On 2/12/2011, I purchased Sterns and Foster Queen Size Mattress & Box. I was so pleased with my purchases.

I recently visited Mattress Discounters located in California, MD. I purchased a bed based on the recommendation of the sales agent, Mr. Scott **. Due to the fact that I have several shoulder, hip and back issues, I was advised by Mr. ** that the Tempur-Pedic adjustable bed would best fit my needs and that there is a "Comfort Guarantee" backed by the company. I received the bed on the afternoon of June 11.

We purchased a mattress set and love it. One month after purchase, it started to sag. It took two months to get someone out o view and they determined that the box spring was defective. It has been six months and the store where I purchased it in San Diego refuses to honor the warranty. In addition, each time I try to get to customer service, their mailbox is full and I cannot talk to anybody. What they say is not true. They do not stand by their company motto or warranties. Love the mattress, hate the company service.

I ordered a daybed and mattress on 12/12/2010 to have it delivered the next evening. They called but never delivered. The next morning a driver called again, never mentioning the missed delivery the night before. Instead, he stated they would deliver that morning between 8-9. No Show. The following day Saturday, no call no show. I had saved the driver's number in my phone and Sunday I called. He stated no way was a delivery going to be made that night and suggest I call the store. This was at 7pm the store had closed at 6pm.

I bought a TemperPedic mattress with an adjustable base for $4,800. I was told at the time of purchase that I could return it for a full refund anytime within 90 days if I was not satisfied. As explained to the salesperson that we were buying it because my wife had pack problems and was up and down several times each night. After using the bed for 3 weeks, it did not help her in anyway so we went back to the store at Culpeper and told them we were not satisfied and want to return the unit. We were then told that they might exchange the mattress only for a 15% handling charge and any increase cost in mattresses but they would not take back the adjustable base. As stated to me, this was not at the back of the sales slip when I bought it. After much discussion on why this was not represented this way by their salesperson, they still refuse to honor what their salesperson represented to us when we bought the bed.

My husband and I were shopping for a new bed. We went to Mattress Discounters, and we laid on a lot of the mattresses. We decided that we liked the Vera Wang (tempur pedic) type mattress. It felt wonderful in the store. Well, when the mattress was delivered, it was the wrong mattress entirely!

On 07/28/2010, they delivered our mattress. We paid $6553.28 for it so it is not a cheap mattress. Within a month, it is sagging in the middle & we are sleeping sideways. I have spoken to the store, customer service, manufacturer & to the Citi credit card. No one will help.Their warranty is 1 1/2 inches but not with a person laying on the mattress. They will not check with a person laying on it so what is the use of the mattress? Just to look at? No,it is to sleep on it & we can't.

We purchased a mattress less then a year ago and sides of mattress are collapsing and mattress has 1 3/4 inch dips in it. Inspector came out and took measurements of the dips and pictures. He stated that the warranty allows for 1 1/2 inch for body impressions but being the mattress is so new and is already a 1/4 inch off that it will be up to the warranty dept. to decided if it gets replaced or not.

We had recently purchased a vacation home. I went to Mattress Discounters and purchased IBC brand Grissom mattress; one king, one queen and two twin mattresses. I was told by our friendly salesman Gordon ** that this brand was their "hotel quality" mattress and he gave me a contractor discount because we were buying so many at once. The salesman called his manager to have delivery fees waived. All was well. When the mattresses were delivered, we noticed the sides of the king mattress making a grinding sound when getting in or out of the bed. I called our friendly salesman, who informed me Mattress Discounters does not handle any complaints, that it is a warranty issue and that we would have to take the matter up with IBC.

I am so ** at Mattress Discounters in Rohnert Park, CA. I bought a $1400 Sealy "Notable Plush" and because I'm sensitive to smells, I had to air it out for 2 weeks to diminish the off-gassing. When I finally slept on it, it didn't feel like the mattress I tried in the showroom. I had them switch it out for a new one, same model, which they were happy to do it since they allow only one exchange! After waiting another 2 weeks to off-gas, the new mattress was just as inferior as the first. No support! No springiness! It's like a thick, dense futon mattress. Even the edges aren't reinforced, you slip right off the edge of the bed!

I purchased a firm mattress on 4/24/2010. The one in the store was very firm and nice. I put new one in guest bedroom and it was not used for 1 month. Then I had guest and they slept on it for 7 days. When I went to change sheets, I noticed a slight indention and didn't think too much of it. I started sleeping on my new firm mattress, within 15 days it felt like I was falling into the center. I pulled back the sheets and it was definitely sagging in the middle. I called the store to complain. They told me it was out of warranty of 60 days. It was 2 and a half months.

I went shopping around for a new bed I only wanted to spend about $700. I got talked into buying a $1300 set. It feels like it's been a used bed .I haven't had a good night sleep since the day it was delivered. I went back to complain and they said to give it 90 days for it to get broken in and of course they wouldn't let us trade it in. I didn't ask for a refund. I only wanted the bed we paid for. We paid cash and I'm on fixed income. I even tried calling the main office. They told me to take pictures of it and email it. For one, I don't have a camera and at the time I didn't have internet service. So time goes by and now they won't even talk to me. I really believe they sold me a used or refurbished bed. When I lay on my right side I feel like I'm going to roll right off the bed. It's been a nightmare. It also feels like there are some type of bugs in it. I'm always itching when I lay down and I've even got bites.Can you please help us?

Six months ago, I purchased a mattress from Mattress Discounters in San Diego, 3109 Sports Arena Boulevard. Now the mattress is sagging and has developed a ridge in the middle of the bed. To top off the unexpected, I am sliding off the bed rim when getting out of bed. I talked about all of this to Customer Service many times. I send in photos of the problem areas in the mattress. I described the situation. I asked for a second opinion. I spoke to the manager (an outside company, Integrated Bedding Group) who is in charge of "evaluating" person, sharing with me that the figures he sent to Mattress Discounter do not end up to warrant my claim.

I purchased a mattress/box spring from Mattress Discounters and within the first 3 months, the mattress start sagging in the middle. I tried contacting the store where the purchase was made, and surprise, the store was no longer there. I was able to reach another store location & the woman advised me that I would have to come into the store. What?! To make a long story short, they did not honor their so-called one-year warranty. I wasted my money and I still need to replace the crap they sold me.

I had a mattress that the springs let go on in just over 1 year. The springs under my shoulders specifically. I filed a warranty claim with the company and after a week, I was told to come in and pick out my replacement. I went in, decided to upgrade the mattress. A few days later, they come to deliver my mattress and suddenly, the warranty is not going to be honored because of a very light stain I didn't even see till the delivery guy pointed out. It was so very light that I had to lean over and look close to see it. So they packed up my new mattress and told me it was void of warranty. The office called and basically told me it was a health hazard to their employees.

On July 17, 2009, I purchased a Seely mattress and already it is sagging and it looks like it is getting a dip in it. I am not satisfied with it and the warranty does not run out on it until October 2010.

We purchased in October 2009 a mattress and box spring. We were advised, because of our back problems and surgery, to try the Space Age mattress so we went for it. Examining it in the store, it felt nice and firm but not too firm. We had to purchase a special box spring which was fine. Well, in the first 2 months, it was great. And then we started to roll to the edges of the bed when we were sleeping. The middle of the bed was firm and it was like the Space Age mattress was pushing the stuff to the middle and we even moved the bottom to the front turning the bed around not over. It was fine for about 2 weeks and still no resolution.

We purchased this mattress in March 2007. It is and has been really sagging on both sides for the last year. This a Serta Harbor Bay Firm mattress that we paid $1200.00 for. We had to send a $75 dollar check before they would even come and look at it. They said it is normal (can't be) and if we wanted to send another $75, they would come back. They walked in to the bedroom and said "Oh my, yes it is sunken. When they measured it was 1/4" less than it had to be. So nothing was done.

We went to this store to purchase a bed frame for a full bed with head board. We thought that what we bought would allow us to also attach a foot board to it as well. It was not explained that a frame would not work with a foot board. Also, when we purchased the frame, it was not explained that if the package was opened, it was non-refundable. When we took it home, tried to attached the headboard, it would not fit. We called the store directly to see if we can return the product and were told that since the box was opened it would be considered used and was not refundable. I called back to see if could exchange the frame for something that would work, he said it was against their policy to take items back that have been opened and placed in someone's house. This is store policy.

I went to our local Mattress Discounters, hoping to get an new mattress, as my old one was 18 years old. I tried a Paradise Valley brand made by Sealy in the store, and it was great ! When they delivered our mattress, it was hard as a brick, and definitely not like the one in the store. I immediately went to the store, and told my salesperson that it was awful! She expressed to me that I should give it 30 days to get used to it. I explained to her that I have arthritis and fibromyalgia, and the pain from sleeping on it was unbearable! She still said give it 30 days. I went about 4 more days, and I was hurting so bad, I could hardly move, and my husband, who has no health problems, was even hurting. I went back and was told I could do a "comfort exchange", so I said okay, not realizing that I would not get a full refund! It was then explained to me that I would only get 70% of my money back. What would you do in my case? You have to sleep.

The Mattress Discounters in Folsom is a totally rip off place, They scam people all the time. Unfortunately, I found out when it was too late, after I've made a purchase. They sold us a used and defective mattress, then replaced it with another used and defective mattress, and now they do not want to give us our money back. We are suing this location! Don't you ever go there, take your business elsewhere!

I went in to look at beds for the first time. I really liked the pillows and I asked the salesmen named Irv how much they were. He said two for $120.00. I also liked the Stearns and Foster bed, but I gave myself one week to shop around. When I came back, I purchased a king Stearns and Foster bed and a queen bed, it was $2,100.00. After I had cashed out, I remembered the pillows. When I asked, the manager Pete said that they were $120 a piece and he could not do anything better.

My 90-year old mother bought a single bed mattress and box spring and the bed in December 2006. Less than a year later I contacted the store she purchased it from with complaints about it sagging. Not only was the mattress defective, the box spring also had a broken slat in it. She returned and upgraded to a better mattress, a Seally. Thrice, someone has come out. It’s the same person. Every time he says it's not a big enough dip in the mattress. For two years we've been trying to get someone to do something about this and they won't.

We purchased a top of the line Sealy Timber Ridge mattress in 2006 from Mattress Discounters. Shortly after purchasing the mattress, there became a dip in the bed and a ridge. I called Mattress Discounters and they would not help at all; they told me it is a Sealy's problem. I called Sealy and they said it was not their problem, it was Mattress Discounters'. I kept calling each company both passing the buck. Finally I went through the corporate office of Sleep Train and they sent an inspector out to the home and they said it has sunken and they measures the indent. They were not allowed to apply any pressure to the bed at all and the indent came back at 1/2".

I purchased Stearns & Foster (Calloway Garden, PT Kmart) king mattress for $2,900 in 5/30/09. I noticed sagging on one side on 9/09 and called to report the problem. They sent someone out to inspect. Inspection was done on 10/1/09. The inspector said there was no evidence of sagging, determined by the company test they performed. But when she laid across the bed, it was evident that the mattress did sag. The inspector said we should hear something in a few days. I called Mattress Discounters customer service 6 times and got the runaround. Finally, I talked to someone about the outcome of the inspection on 12/03/09. They agreed to schedule another inspection. I asked for a number to their corporate headquarters and was told that 800-755-7378 was the only number available to file a complaint. I haven't had a decent night's rest since September 2009.

My husband and I purchased a Stearns and Foster mattress for nearly $1700 in May 2009. The mattress was clearly faulty or damaged as it had a visible sag in less than 1 week. Not that it should matter but my husband and I are both small people, weighing less than 160 and 120 respectively. We have a proper bed frame and purchased the appropriate S&F box spring, so the mattress is to blame. We began in June 2009 to follow the inspection process or get a Comfort Exchange. We were told to get an inspection by the staff as it sounded to them like it was faulty.

On Saturday, August 8th, I purchased a mattress from Mattress Discounters. The mattress was a regular $700.00 and was marked down to $350. I did a bit of haggling to get the price down to $300. Guy ** was against reducing the price, but I think the manager over him was called and the price was reduced. I left the store to come back to pick it up at about 6:00 pm because I did not have anyone to help me to get it off of my truck and the weather at the time looked like it was going to rain and I did not want to chance the mattress getting wet. When I arrived at the store at 6:00 pm, I was instructed to go to the back of the store as if they did not want me to come in. Something did not feel right. At about 11:00 pm, I went to make the bed up since my son had just returned from Japan. So as I was making the bed up, I noticed that was not the bed I had purchased. I went to the store the next day and was told that I could not return the bed because that was a store sample which I knew I had signed.

This company measures defective bedding for Mattress Discounters. They do not use a fair and truthful method of measuring. In every case, their method works against a consumer and always in the favor of the seller. They refuse to measure in the manner I suggested that depicts a fairly new bed that is severely defective and dilapidated. I have a formal complaint against Mattress Discounters and they had Integrated Bedding out twice to measure and view my mattresses. They now want to measure again, using their same method. Based on Integrated's measuring methods and reports, Mattress Discounters will not honor my warranty. My pictures to Consumer Affairs clearly shows a defective mattress and box-spring and how my measurements depict its true condition.

I purchased a box spring and matching mattress on Friday June 26, 2009. I paid for the items with a credit card. The salesman told me I could pick up the items at the warehouse or here at the store on Monday. I asked what time I could come to pick up the items and he told me they would be there by 10:00 a.m. and someone would load them for me.

On August 23, I went to Mattress Discounters looking for a king size bed. I saw Palm Court Model # P2155661 for sale which felt comfortable. However, the mattress had some soil on several parts and a rip under the bottom. Since I did not have a lot of money to spend, we negotiated the price to $735.00. The sales person told us that they were attempting to deliver the mattress and it got damaged, so they reduced the price on it for a quick sale. I figured no one will be able to see the tear and the soil can easily be cleaned. About 2 months later, I started having severe back pains. I realized I was rolling into the middle of the bed every time I slept on it. If two people were lying on the bed, it was difficult to stay on either side, because there was a deep indentation in the middle of the bed. Everyone who slept on the bed had back pains.

On August 23, I went to Mattress Discounters looking for a king size bed. I saw Palm Court model #P2155661 for sale which felt comfortable. However, the mattress had some soil on several parts and a rip under the bottom. Since I did not have a lot of money to spend, we negotiated the price to $735. The sales person had told us that they were attempting to deliver the mattress and it got damaged so they have reduced the price on it for a quick sale. I figured no one will be able to see the tear and the soil can easily be cleaned. About two months later, I started having severe back pains. I realized I was rolling into the middle of the bed every time I slept on it. If two people were lying on the bed, it was difficult to stay on either side because there was a deep indentation in the middle of the bed. Everyone who slept on the bed had back pains.

I purchased box spring and mattress on 12/1/07. It was deemed defective and replaced on 8/1/08; but it was deemed defective too. It was replaced on 2/6/09. They inspected in 4/09 and it's short by 1/8 to be considered defective. According to Mattress Discounters customer service, wait until mattress hits the magic 1/8 and then let them know.

We bought the mattress on 7/5/08. They brought it out on 7/11/08. It was the wrong mattress. So in two days, they brought the right one. In one week, we were having problem sleeping. My wife and I are having back and feet pain every time we get up out of that bed. We called the store and the salesperson told him about it. He asked us to just try it out some more to see if it would change. But it didn't change. So we kept calling the store. We kept getting the runaround. We asked for the manager's number and they told us that they didn't have the management's number.

When I went to pick the 2 sets, the pillow top was not there. The salesman tried to force me to accept a cheaper kind Mattress or the floor sample or to cancel the order and not to make a big deal - as per his quote - I was treated unprofessionally, with improper selling practice and unsatisfactory service. When I asked to give me what I paid for (the Pillow Top), again he said, "Cancel the order or take the free frame with a cheaper mattress and do not make a big deal out of it."

We purchased a mattress and platinum mattress pad on January 24, 2009. They strongly suggested we buy their pad, which we did, but then found a much cheaper mattress pad elsewhere and so wanted to return the unopened, unused pad we bought from Mattress Discounters. They refused to do so claiming store policy and touting the superiority of their pad. Their pad cost $69.95 with sales tax.

I recently purchased a twin mattress set from Mattress Discounters Greensburg/Pittsburgh. I was told that it was a Serta mattress, but it has begun to sink in the center. I contacted Serta and spoke with them. They said it was not a Serta mattress. I am very disappointed in the treatment I have received through this purchase and advise everyone to make sure they get what they are paying for.

I purchased a Simmons Beautyrest White Haven mattress and Monique headboard. On the day of delivery one of the foundations was crushed, and the headboard was not on the truck. I had to call the store to find out what happened. I was informed that the headboard was on backorder and that it would be a few weeks before it was available. I told Frank that I no longer wanted it, and he told me that he would give me a $100 credit to keep the headboard. I agreed. Three weeks later, I still received no word from Frank on the status of my headboard and foundation replacement. I just called today to find out that the headboard is still on backorder, and they have no idea when it will be available. However, I've already been charged for the entire order, including the $399 headboard. Frank told me that I don't have to pay a dime for 6 months. Well, that's correct, but my 6 months zero interest is already ticking away and I still do not have a complete order.

Purchased Stearns and Foster pillow top rose pearl king size bed with box spring in October 2004. I was told it would not sag. The 10 year warranty covers sag over 1.5. Here it is 2007, and the bed has two definite body impressions. One is over 2.5 sag and the other 2 sag. I called Mattress Discounters in 03-01-07. They filled out warranty form and told us we would be contacted in 5 days for appointment to check bed. On 03-09-07 I received a call and scheduled the appointment. A man came out on 03-20-07 and measured body impressions. A letter was mailed to us dated 03-28-07 stating sag not covered by the warranty due to stain on bed. Now I have my warranty, and it DOES NOT state that stains on bed void 10 year warranty. It DOES state warranty against sag over 1.5. I am unsure of next step but am thinking of a demand letter. We paid over $1800.

First off, I was absolutely SHOCKED that there have been no complaints filed against Mattress Discounters in the past three-plus years. I believe that there must be an error in finding this page. Unlike most of the other companies listed here, this page in particular could not be found on Google. That's a little fishy to me. Moving on, I purchased a bed from Mattress Discounters in Frederick this past January. The first mattress set they delivered to me was the wrong one. They then delivered another mattress set (the WRONG ONE again!) to our house about a week later, and while bringing it into my home they damaged my hardwood floor. I have been trying to get Mattress Discounters to exchange this bed for more than three weeks now, and I can't even get a manager to assist me. The manager in charge of the Frederick store where we purchased the bed said that he has been paid for the transaction, so you'll have to take it up with corporate. Real professional.

Five years ago I bought a $1,800 mattress. 1 1/2 years later I complained to the store that the matress was sinking in the areas were I slept.

On 7/5/01, I bought an Embassy mattress set, king size, and a frame. There is a 10-year warranty on this mattress set. The mattress is wearing terribly. For the last two years there have been deep ridges and crevices on each side where I sleep. I literally fall into a gully. This should not be happening at this point.

I purchased a mattress, box spring, frame, headboard, and foot board from Mattress Discounters in October, 2005, and several months later the box spring started breaking and falling through the frame. The mattress and box spring were covered by a 10 year warranty. We contacted Mattress Discounters regarding this numerous times, and it took 3 weeks for them to send someone out to inspect our bed. When it was inspected, we were told the box spring is defective, and the frame is too big for the mattress and box spring.

I purchased a new mattress from the Laurel, Maryland, location in 2004. The same week my bed was delivered, I called the store and complained there was a problem with one side of the $1000.00 bed. I was told by the salesman they would have to send someone out to examine bed. It took over 3 weeks for anyone to come out. The man they sent to my house worked for a private company--a contractor. It was then several more weeks before I got response from Mattress Discounters. I was told the quality of the mattress was not a defect. However he never tested for the problem. I contacted the Better Business Bureau for some sort of help. This was the first time I had ever spent this amount of money. BBB sent me a letter stating Mattress Discounters never responded to any of the letters. I continued to call the store daily; I didn't know what to do; all I did know is I couldn't sleep on the bed.

In July 2003 we purchased a mattress and box springs from Mattress Discounters. We used the mattress and box springs until December 2003 (5 months). At that time we noticed our mattress had extensive sagging in the middle. I called Mattress Discounters and advised them we were having problems with our mattress. They advised us that they have an independent contractor who would call and schedule a time to come out and check the condition of our mattress. S. McHenry called, and we scheduled Saturday, March 14, 2005 as the appointment date. He is with Integrated Bedding Group. He came and measured the sagging in the middle of the mattress which I think measured at 1 & 3/4 difference in the middle versus the sides. He spent about 20 minutes at our home.

We purchased a mattress and mattress pad in August 2004 for our daughter in college at Berkeley Calif....They told us the mattress pad would be in in about a week, We never received the mattress pad, and we have talked numerous times, numerous telephone calls, and our account with Citi Financial has still not been credited with the $34.00. I have spent money on telephone calls; the time has been a complete waste, and I doubt I will ever purchase another mattress from Mattress Discounters nor will I use Citi Financial Services...very bad customer service.

I purchased a mattress and box spring from the Mattress Discounters store near Dupont Circle in D.C. in late 2002, and it was fine. On February 27, 2005, I went back to the same store to get a new wooden bed frame for the same mattress and box spring. I spoke for 15 minutes with the sales representative, and ended up buying a full wooden frame for about $550. I explicitly stated that I wanted the head and foot boards, rails, slats - everything in the frame so I could just drop the box spring and mattress into it. I was assured this would be the case. Shipping was set up a few days later on Sunday, for an extra $50 fee. I was also told the delivery people would assemble the bed for me. Sunday rolls around, and in anticipation of the new bed I drag the pieces of my old one out to the dumpsters. The delivery guys eventually show up. However, they only deliver the head board, and foot board and slats - no rails which connect the entire thing together. They are also surprised that I expected them to put the frame together for me. Without the rails, the bed is useless. One even says to me I thought the rails might not be in there but wasn't sure. I am told to call the store rep who would take care of me. The deliverymen then vanish, leaving behind half a bed frame. I call the store, and am told it was an error at the warehouse and that it would be fixed. I also point out that I paid an extra $50 for expedited delivery of the entire bed, which obviously didn't happen, and am told that will be refunded (in 10 days). The store rep assures me he will call me the following day (Monday) to let me know when the rails will arrive. Monday comes and goes. At the end of the day, having heard nothing, I call the store again and inquire as to where the rails are, because I am already tired of sleeping on the floor. I am told that their delivery is pending but has been set up for Wednesday. I say that is fine, but give very clear instructions that, since like most normal people I have a job, and they will have to deliver it during the day in my absence.

We purchased a Simmons Camilia Blvd Pillow king size bed about March, 2004, and after 3 or 4 months we returned it as it was uncomfortable and showed signs of sagging. We exchanged it for a Sterling Silver Living Series Sensus Foam bed. Within 3 months it was sagging on both sides of the bed. They sent out an inspector, and Mattress Discounters customer service called and said that the foam was defective and they would replace the foam mattress. This is not acceptable as it is apparent that the design or material used is defective. We do not want a replacement of that bed or any bed carried by Mattress Discounters but want a full refund which to date they have refused. I have been unable to get anyone to respond except with the canned "we want to make you happy but I don't want what they are offering". Is there anything I can do? If they won't respond I plan to take them to small claims court.

I bought $2000 worth of mattresses and a bunk bed for my son about a month ago. On delivery the bolts to assemble the bed were not included. I was promised the bolts would be next day air delivered to me. They never arrived. Twice a week since, someone from that company has promised me that the bolts would be delivered. It has now been almost a month, and I still have not received anything. Every single commitment made by every individual in this company has been unfulfilled. I have never seen anything like it. It is like an entire company filled with pathological liars.

A delivery person came to deliver a bed for me. He was told he had to deliver at the loading dock. He gave the custodian some bad language and continued to move into the side door. When the two guys arrived at my apartment, I informed them that I had been called about them not using the right door, and they should have moved into the building at the loading dock. Well the one guy (heavy set) started in on me. He informed me not to tell him what to do--that he was an adult. I told him he should watch his language and show some respect. I did not appreciate him sounding off to me. Needless to say he had to mutter some more bad language. He told me in so many words that if I wanted the merchandise to keep my mouth shut. I called the dispatcher and started telling her about the incident. She immediately screamed at me that she did not want to talk with me. The reason was her guys had called her and told her I used very bad language and was nasty to them. I told her there are two sides to every story. I told her I had witnesses as to what happened. She told me not to waste my breathe and hung up the phone.

I purchased an Emissary queen size mattress set a year ago from Mattress Discounters. Two months after the purchase, the fabric in the mattress starting tearing on both sides. I contacted the store manager (who is no longer at that store); he indicated that that was not normal. The mattress was exchanged for another emissary queen size mattress. Two months after sleeping on the mattress, I notice that the fabric was starting to tear on both sides. I contacted Mattress Discounter again to inform them of what was happening. I even went into the store and I noticed that there was a mattress on the floor in which the fabric was also tearing. I was told that Mattress discounters had a new exchange policy in place. I had to fill out a form describing the nature of my problem with the mattress. (By the way, this is an $800 bed.)

Wonderful, honest sales person: Shelli sold us the top of the line mattress. We were very happy until the delivery day when no one we dealt with seem to care that part of the bed frame was not delivered. I tried to speak to a manager in the warehouse, but was given the run around. We were promised delivery of the missing parts at three different times by the same person, without results. What should have been a minor mishap and easy to solve, became a huge, stressful incident because I had to keep calling to get the delivery.

Today I went mattress shopping with my wife (who is eight months pregnant) and my two-year-old daughter. We need a new bed because our old one is too uncomfortable for my wife to sleep in lately. In order to make some sense of the plethora of options available, we brought our notebook computer to keep notes in about the various products we were looking at. After visiting several local stores, we went to the Nashua Mattress Discounters and began looking around and making notes. I was suddenly informed by one of the salesmen that it was illegal to take notes on a computer in a store. When I challenged the validity of that statement, I was told, "It's against company policy. Please put the computer away, or you'll have to leave." I left immediately with my wife and young daughter. I got them situated in the car and then returned to the store to try to learn more about the reasoning behind such a policy. The salesman had no documentation to support his claim that it was against company policy, and seemed unclear about the details of such a policy, but that I was not allowed to take notes about prices and features.