Courtyard Creations

Wanting to maintain good graces with my wife, I set into action and had the entire swing (Minus the awning) up and functioning before she got home. She sat down and started swinging/rocking on our new swing. She was fidgeting with the back seat portion of the swing and asked how do we turn it into a bed? I was so deft into the assembly, just following the instructions, I didn't realize that there was no drop back on the swing. Well having such a good customer relationship with Courtyard Creations, I called 877-539-7436 and spoke to Alexia, who assured they had the parts in the warehouse to ship to us, so we could turn this regular swing into a swing/bed, with a new swing seat.

By now it is November and we haven't used the swing since day we discovered it was the wrong swing, but the vinyl cover we had purchased was the RIGHT part. After a couple of weeks and nothing from Courtyard Creations, I replied to their email (Thanking me for our purchase) and followed up the next day calling, only to talk with someone else that said those parts are never maintained in our warehouse, we go directly to the supplier for replenishing missing or broken parts. No problem, when can we expect to get these parts? Should be within 4-6 weeks, doing the math I was figuring around Christmas or shorty after.

New Year's rolls around I call, the parts came in during the holidays (now they're blaming this on COVID19). We'll ship it to you. Another 2 weeks this time, get the bench swing that folds in half, I’m ready to put it together. Pull it out of the box and there are no arms to support the foldable bench. This time, while I am on the phone, I am emailing them at the same time. Now we have passed February 2021 and no new is bad news (NOW). I call again, this time I get the 6-8 weeks spiel, because of COVID19 and delays in shipping across the world. So doing the math again I figure end of April, early May.

Now by the time May rolls around, I am livid, as I got an email in April saying “We would like to let you know that your part (s) is still on backorder and we haven’t received an ETA from our manufacture. You are on the waiting list and we will contact you as soon as we have an update when the part (s) will be shipped out. Please accept again our apology for the delay. We truly appreciate your patience and understanding!”

I called several times a week in May for status of the arm rests and email follow ups on a weekly basis, when I get this response: “Unfortunately, in the time since this order was placed the manufacturer for this product has closed for business and we are unsure if they will be sending the parts we have already ordered, though it is not likely we will get the part you can stay on the waiting list for it or you can cancel your order free of charge. We apologize for the delays and inconvenience.” WHAT?

Cancel my order, sign me up I would really like my money back for the grief this swing has cause and not to mentioned the turmoil between me and the wife. "Oh no we are only cancelling the order for the parts you are trying to get as the manufacturer for this product has gone out of business. If this product was purchased online through Amazon you can contact them about getting replacement parts as they are separate from us and will have a different supplier for parts." And you know Amazon only tries to put you in contact with seller, which has gone unanswered. So now I am stuck with a $100 lesser value swing.

PART 2. Early June, my wife found a outdoor rocking chairs (Wicker) with a matching table at the Base Exchange (AAFES). Met me there with your truck cause I cannot fit it into my car. Picked it up and carried to the truck and from the truck to the back deck. Cracked the box open and proceeded to assemble. Table was a piece of cake, then the chairs needed framing then a curved seat, #1 all good four bolts (two top and two lower), #2 (two top bolts are good to go), but the bottom two are skewed at a 45 degree angle making it impossible to assemble the seat to the frame. So the instructions say DO NOT RETURN TO THE STORE CALL 877-539-7436. Then I see it on the side of the box, for the first time: COURTYARD CREATIONS. OMG SMH! So, I call them (of course I only had to dial the first 4 numbers and my phone took care of the rest.

Talked with Alexia again, explained to her the situation for this occurrence. "No problem, we’ll get the manufacturer to replace that seat, in about 6-8 weeks" (Deja vu). 3 weeks in, I called and followed up with an email, ditto 4 weeks, again in 5 weeks. Week 6 rolled around, nothing. Called again, talked with Alexia week 8, "Please give it a couple more weeks." No communication, calls go to voicemail, I’m flagged. October 5th 16-17 weeks after mid-June call. “I am really sorry to inform you that this order (seat assembly) will be cancelled as the manufacturer has gone out of business and shut down. We will not be getting these parts any longer as a result. I am really sorry you must return or exchange at the store. I apologize for any inconvenience this has caused.” Now any purchase made, I am scanning the box for COURTYARD CREATIONS

It is now October 13th and I have yet to receive a tracking number. August 30th I sent an email for an update and I have not received an answer. I am truly worried that I will never receive the part. My mother never got to enjoy her swing and won't until next May. I understand that COVID had made it difficult for everyone. But if they are unable to provide the part the swing is of no use and I have list over 300$.

After weeks of back and forth e-mails we finally received the seat assembly which was the wrong part and wrong color. It was 2 1/2 inches shorter than our original part. We sent them pictures of the original and the part they had sent, per their request. Finally, they e-mailed that they no longer had our colored parts in stock nor the correct size. They also no longer had any cushions for us. They told us to send back all of the parts and they would refund our money. All of this took over 3 months and we doubt that we will ever receive a refund for the cushions which we paid for and never received. Their customer service is so difficult to deal with, I would never buy any product again from them nor would I recommend them to anyone.