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Courtyard Creations

Courtyard Creations
Overall Satisfaction Rating 1.79/5
  • 5 stars
    8
  • 4 stars
    1
  • 3 stars
    3
  • 2 stars
    17
  • 1 stars
    44
Based on 73 ratings
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    Courtyard Creations Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 31, 2020

    I would NOT purchase anything ever again from Courtyard Creations! From a big box retail website on April 13, I ordered the Belden Park 5 pc Leisure Set manufactured By Courtyard Creations. Courtyard Creations mailed the product to my house. When I open the package there were SEVERAL missing parts and/or incorrect parts. Out of the 5 pc set I was ONLY able to build ONE piece, a chair. I could not construct the second chair because I was sent TWO right arms parts and NO bolts. I could not construct either of the two ottomans because I received FOUR right legs and NO left legs. On May 7, I emailed Courtyard Creations (service@courtyardcreations.com) With pictures to document the incorrect parts and specifically requested the proper parts providing part numbers.

    On May 13 a Courtyard Creations representative (Naana) responded to my email stating they are shipping me my missing parts. On May 30, I opened my replacement/missing parts box from Courtyard Creations and it was STILL completely MISSING the bolts even though the package invoice stated they were suppose to be there AND they were STILL shipping me RIGHT ottoman legs instead of LEFT! The only piece I actually received correctly is the Left arm to the chair, but I’m still unable to built it without the bolts! This company is by far the worst company I have ever in my life experienced. Even reaching out for missing parts I STILL received missing parts! I am attempting to reach out to the big box retailer to deal with this company on my behalf because the chair I could build is actually really nice and with the correct parts I actually DO WANT to have this product.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 29, 2020

    Wow, I wish I had read the reviews before I purchased my patio set. I thought it was safe since I bought it from my local Fry's grocery store. The screws did not even fit into the holes on the legs of the table. The chairs were already assembled. I too have sent 3 emails and left 3 voicemails. No contact from anyone! Their recorded message say they closed because of the pandemic, but it's pretty much open for business for all other companies. This company is terrible at customer service! They are probably busy trying to wade through all the calls and emails from other customers who have defective merchandise! Wish I could give them Zero stars!

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      Rated with 1 star
      Verified Reviewer
      Original review: May 19, 2020

      My swing arrived with missing parts. I have tried to reach someone via email and phone and a week later I have not had any response. I am unable to use the swing that I have purchased and I am still paying for it. If I had read the reviews about this company prior to ordering I never would of purchased this item. Courtyard Creations is a total ripoff and should be shut down. M. ** Norridgewock ME

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      Rated with 1 star
      Verified Reviewer
      Original review: March 26, 2020

      I bought this Hammock (Courtyard brand - the model with a canopy Model number KUS2017). I probably only used it 2 dozen times before the fabric split (I am not over-weight - no reason for it to tear). Very disappointed and wish I had read reviews before I purchased this item and I found many similar complaints!

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 2, 2019

      We purchased the Mainstays Wesley Creek table and chairs through WalMart online in May 2019. Upon assembly, I noticed one chair had a bent leg and broken weld. I called for a replacement on June 3 and was told it would arrive in 4-6 weeks. I called again on July 29 and was told to call back in August. I called on August 26 - they were still waiting for replacement chairs to be sent to them. I called on September 5. I called on September 17. I called on October 2 - Each time they say they are still waiting for parts from China to arrive in Canada. We like the design, but are very unhappy with the customer service over replacing damaged parts. I am surprised that WalMart would allow this product to be sold through their stores. I seriously question whether I will actually receive a replacement chair.

      3 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: July 5, 2019

      My experience is similar to Debra of Warwick, RI. My patio furniture kit was also missing a right arm. Customer service also told me it would take 4-6 weeks to get a replacement part. Funny, if this is an ongoing problem, why weren't sufficient spare parts ordered in anticipations of more customer complaints?

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 4, 2019

      Just purchased this set with table, umbrella, 6 chairs so it was a little more than we planned to spend. As soon as we set table outside, the top of table which appears to be a vinyl warped and now after the rain, is so wavy that you could not even put your drinks on it. Haven't even had time to use as only had 1 week; and after reading this company's reviews, don't know whether to take entire set back to store or call company for different table??? So frustrating when quality and design don't match. What were they thinking?

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 24, 2019

      One chair came with two left arms, they are not interchangeable. Customer service at courtyard creations says the arms are on backorder from China. Will take 4 to 6 weeks to receive. Why not just replace the set I said. They said they are only the parts company and not affiliated with Walmart. Then how can they sell their product at Walmart at all? It costs the same to buy chairs already put together. If I want to return to the store I have to ....get ready....take it apart and rebox it.

      9 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Aug. 2, 2018

      We purchased this table from Big Lots about two months ago. Paid $100 and we loved it! Fit perfectly on our patio. One night, my husband went out to lower the umbrella and the whole glass table busted into a million pieces and he cut up his wrist pretty good. There was no wind, he just barely leaned on it, and crash! Courtyard Creations stated that the 1 year warranty was limited and the glass was not covered and could send us out another glass for $75 plus shipping. I researched online and I saw on ConsumerAffairs that this has happened to a lot of other tables similar to the one we bought. Called them back and they offered to send out ONE TIME another piece of glass. Just be firm with them and let them know that these tables have a history of breaking. I would recommend you NOT purchase this table at all given the history and it will most likely bust again, but it fit so perfectly, it is worth trying again, just will try to be very ginger with the glass.

      5 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: May 10, 2018

      I received a 4 post hammock last year as a gift for Father's Day, I absolutely loved it until this year. I set up the hammock outside on April 29th and as soon as I sat in it the bed material absolutely shredded from one side to the other in two places. You would figure the hammock would last more than one season. Terrible material. I would not recommend this item to anyone. Don't waste your money. I contacted the company last week and still not received reply. "Aggravated". I wanted to find out if they at least replace the bed and hopefully get another season out of it. Frame is excellent.

      5 people found this review helpful
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      Courtyard Creations Company Information

      Company Name:
      Courtyard Creations
      Website:
      polywares.com