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Reviewed Feb. 2, 2015
I ordered a patio set and it arrived broken in many places. They requested I send pictures for proof and prove the it was purchased recently. I did all of that. They sent me a replacement for one of the broken parts, also broken the same way. Obviously a defective item. I called back asking for a replacement piece that wasn't broken as well as the other pieces. They refused. After a month of back and forth with them they offered to refund my money, pay to have it hauled off because they refused to fix it, and sent me a check. Not one bank could get the funds to clear on this check. This was in the beginning of October 2014. Still now in February 2015 I am still trying to get the company to refund my money and take this set off my property.
Reviewed Nov. 24, 2014
Purchased the courtyard creations trinity collection 5pc lava rock gas fire pit set a few years back from Krogers and it worked beautifully the first year. The second winter, the pilot would not light. I called the service center to request a new thermocouple, and they were very accommodating and sent me a whole new burner free of charge. This new burner worked well that winter, and the next year, the same thing happened. This time I had to pay $65.00 for the new part. And again, they sent me a whole new burner. This has happened four times! I am currently on my fourth burner and used it last week and all was well. Went out last night and the pilot would not light. I know how to hold the tee handle down 20 seconds, etc. This is simply a very unreliable piece of furniture that is cheaply made (China?). I have lost patience with the company and this piece of furniture. I am going to junk it as soon as possible and get one that works!
Reviewed Nov. 3, 2014
7 piece Pyros outdoor dining set - I purchased this table through WalMart in January, 2014. Didn't put it together until April, 2014. All was fine. November 1 we were outside and heard this horrible noise and looked over and saw the glass from this table all over the patio. It had shattered with no one near it and nothing on it. Called the service center number (as the paperwork tells you to do) and the first person said I needed to take it up with WalMart. I told them their paperwork said differently. Then she proceeded to tell me that the glass isn't covered under warranty that it will be $75.00 plus shipping and will be at least 4-6 weeks out. I had already checked and seen this complaint numerous times on the website. I then asked to talk to someone else and they decided they could ship it and just charge me shipping of $35.00. I agreed to do it because otherwise the table is totally useless. I want other people to know that the product is evidently faulty and they have NUMEROUS ratings showing this. They do not care about the customer. I will be very careful in the future and will never purchase this brand again.
Reviewed Oct. 17, 2014
I purchased a Firepit Set locally about 6 years ago. The regulator starting leaking and I was unable to find one that would fit. So I called Courtyard Creations and talked to Francesca. She asked for the model number of the set, which I didn't have. So she asked me to send her pictures of the entire set so she could try to find it. I did so, and the next day she sent me the model and instructions for assembly sheets, which contained all the parts and part numbers. I ordered the hose and regulator, and problem solved. Great customer service from an extremely nice lady. She did what I needed to solve my problem, and she did it in one day. Thank you Francesca.
Reviewed Aug. 24, 2014
I am surprised at the negative reviews for Courtyard Creations. My experience has only been positive. We bought a set of six HD Designs Skyline chairs from Fred Meyer (a Kroger Co.). The chair-pack was extremely well packaged and all pieces were well protected. I was happily surprised to find a small bottle of touch-up paint included although I did not need it for assembly. The arm on one chair did not fit properly. It appeared that the bend was incorrect which affected the length of the arm. I called customer service and either had a short wait or used their call-back service, I really don't recall, but was not unhappy with the time. After explaining my problem to the rep, a very pleasant lady, and providing all the pertinent info, I was told to expect my new arm in 7-10 days. Nine days later, the arm arrived. Once again it was packaged extremely well. I finished the assembly on the chair and am very happy with the product. I would have given this 5 stars but that rating said "would recommend" and I would with the disclaimer regarding the negative reviews especially for the glass top issues.
Reviewed Aug. 12, 2014
I ordered the Mainstays Pyros 5-Piece Patio Conversation Set from Walmart in February 2014. It arrived with two pillows missing and one of the chair frames was missing the connection point to attach the seat to the frame rendering it useless. I contacted the company and was sent the replacement parts free of charge. Overall the set has held up ok but with some rusting of the weld locations on the chair frames.
Today, 5 months later I heard a loud crash and went outside to find that the glass tabletop had crashed into 1 million pieces on my deck. There was nothing on the table, no weather issues, nothing to cause this. I called the customer service line again and was told that the glass was not under warranty but after arguing for a while, they agreed to send me another top. I'll use it but I am sure it will explode just like the last one within the year. I am also annoyed that when I called they pointed out that I already had replacement parts sent to me previously as if that makes me less trustworthy or something.
Reviewed July 29, 2014
13 of 16 tiles broken in mine and is going to take 4-6 weeks to receive replacements.
Reviewed July 7, 2014
Just getting ready to sit down to dinner outside when I heard a loud rumbling sound. Walked outside to find the glass top of the table shattered into thousands of tiny pieces beneath the table. Scary to think my children were just minutes from eating there when this happened.
Reviewed July 5, 2014
We bought a 7 piece Courtyard Creations patio set from Farm & Fleet less than a year ago. Not only did it start rusting within a month of having it, but today, the glass top exploded out of nowhere. We were in the house, windows open, and heard a loud noise, immediately looked out the window to the patio and the table top had just exploded for no reason. Thank God nobody was at the table at the time. We went out to inspect the damage and the glass was just popping. It sounded like a bowl of Rice Krispies. It popped for at least 2 hours after the incident. Everything was completely shattered though there were no big pieces. After reading about other similar incidents and seeing the injuries reported, I would never buy a glass table top again. Furthermore, I would NEVER EVER buy ANYTHING from Courtyard Creations again! Over $700 and this lasted less than a year. Extremely unhappy would be an understatement at this point.
Reviewed July 2, 2014
Started rusting after having it for a week. I tried to disassemble it, caulk the rusted spots and reassemble it but the screws that hold it together stripped out. I'll be returning this if I can find my receipt. I'll call it total junk and don't expect it to do anything other than junk with buying one of these sets.
Reviewed June 23, 2014
I assembled a 10-pc. outdoor set from Boscov's made by Courtyard Creations. Upon completion (which was straightforward and easy), I found 1 tile cracked and 1 chair not sitting right on the deck. I called Courtyard's customer service number and was pleasantly surprised with the professional and courteous service and help I received. I wish I could remember the name of the young lady who helped me but she was awesome. Within a week, both the replacement tile and the two replacement chair legs arrived, no charge! Thanks so much for the terrific service. Oh and btw, the set is terrific, looks great, and is very sturdy. Should last for years!
Reviewed May 14, 2014
Mainstays Sonoma 4-Piece Patio Conversation Set, Seats 4 Needed replacement seat cushions. After 1 hour on the phone with Wal-Mart, who first gave me 855 573-9976 as the order number for the manufacturer, it was the wrong company. 40 minutes later with Wal-Mart, and I was given 905 264-1164 which I was assured the US Customer Service Desk for "import Courtyard Creations Inc."
I was presented with an International Call Blocked message by AT&T. A return trip to the local store where we bought the patio furniture. In the first place produced the answer, we cannot buy new cushions that fit these chairs and love seat, so you will need to repurchase a new patio set to get new seat cushions that fit exactly. When I replied that Ford and GM do not suggest I buy a new car when I wear out a set of tires, they replied that's just the way it is these days. I wish Sam ** were still alive, and that this company supplying Wal-Mart was reachable. Other comments suggest that has happened previously but not today. Consumable supplies should not cost more than the product, and the product should not have to be replaced for such a minor issue.
Reviewed April 22, 2014
Backyard swing - After several attempts to contact Courtyard Creations and never getting thru, I am now writing here. Very frustrated.
Reviewed Sept. 23, 2013
We bought a patio table with 6 chairs from Meijer right before Memorial Day. I came home from work to see the family cleaning up shattered glass from our patio table. I think it was the "Callaway" collection. Since it is already past the 90-day return process for Meijer, and I cannot find my receipt, I'm stuck with a box full of glass fragments, a pool deck that has glass pieces stuck between the deck boards, and a table frame. This table lasted 96 days, with little use. After doing an online search for Courtyard Creations and reading these reviews, I see that there's no use trying to contact CC. My next contact will be to the Consumer Product Safety Commission. Thank God my family and pets were not close when this happened.
Reviewed Sept. 8, 2013
We bought a Courtyard Creations table at Krogers 2 years ago. Last year, we came home and found one tile shattered all over the deck. This year, just 2 days ago, we came home to find another tile shattered. Neighbors told us they heard a loud noise during the day from our deck while we were at work. Fortunately, no one was injured. However, as we have a small child, we will attempt to find replacement tiles manufactured by another company as the safety of Courtyard Creations product is not to be trusted.
Reviewed July 25, 2013
I order the Lawson Ridge red 5-piece conversation set from Walmart.com. I was alerted that the shipment (2 separate boxes) had been shipped to my vacation home. The first box holding the table arrived first. Terrific. I assembled it that evening. The following day the box containing the unassembled chairs and their cushions arrived. We unloaded the box outside since it was very heavy and carried the components into the house. We took out the directions to find that they were not the directions to assemble these chairs but something completely different. Not a huge problem, we found the correct directions on Walmart's web site! We laid out all the pieces that were in the box, all set to assemble the chairs.
We discovered that the front and rear braces for each chair (a total of 8 pieces) were missing!! Rechecked the box to see if they had been overlooked. No, the box was empty. Contacted Walmart customer service via email. We received a speedy reply asking for certain information which we quickly supplied. A few days later, I received a phone call from Walmart.com informing me that the manufacturer wanted to deal with me directly and the customer service representative supplied me with the telephone number. I called immediately and spoke with a very cranky, not very willing to help customer service representative from "Courtyard Creations". She did some digging to find the appropriate numbers for the merchandise--their numbers were not the same as Walmart's. She checked and the missing pieces were available in their warehouse. I double checked that she had all of the information. She assured me that the missing pieces would be delivered within the week. Great news.
Since the pieces had not been delivered as yet, I called Courtyard Creations Customer Service this morning. The person that I spoke with was friendly and appeared to genuinely want to help me. She traced my missing items through my phone number and informed me that the missing pieces had not been shipped as yet and to call back next Tuesday. She informed me that this is their busy season. That is all fine and good except that the season for using this furniture is approaching its end of the season! I am very frustrated with Courtyard Creations and Walmart.com. I made the purchase in good faith but I do not feel that I have been treated accordingly. According to the internet, this company has had many complaints from consumers!
Reviewed June 15, 2013
I bought a patio set last Sept. 2012. Now one side of the table has a big crack in it. It is under a covered patio so it is protected from the weather and nothing heavy has been put on it. I paid over $300 for it and really expected it to last longer than 9 months. Now I can't find out how to get in touch with the company. All of the searches online says it cannot be found.
Reviewed May 23, 2013
I purchased a swing and the canopy was no good. They refused to replace the canopy, but I want a replacement.
Reviewed May 1, 2013
All in all, the swing set I bought is well made and went together O.K. I needed one part, a nut 318000C23001, as one I received had no threads inside for me to tighten on. Every time I call, I get a long wait on the phone. Today, 5-1-13, I was told that I was 17th in line in this queue. You have gotta to be kidding me. If you want to piss people off and make a bad name for yourself, this is the way to do it.
Reviewed Jan. 4, 2013
I purchased a Paloma patio set at Fry's. The set was very appealing and looked good. I got it home and started to assemble. What a nightmare! Chairs were scratched and bent, table was scratched and bent, bolt holes would not line up. I was very disappointed. I called the number for the company half a dozen times and got no human to talk to. Upon reading reviews of this company, we contacted Fry's and they would take it back as we only had it one day. We wish now we would have seen the reviews before making the purchase. This is one bad company and I advise people to stay away.
Reviewed Sept. 13, 2012
We purchased a Courtyard Creations patio set from Kroger and the sofa was deformed. The arm of the sofa will not connect to the back. We have been waiting for 5 weeks for the replacement parts and the lady in customer service just told me she doesn't know when they'll get it in. It could be another 4 weeks or more. What?! This is ridiculous! I am not happy! I will never purchase from this company again!
Reviewed Aug. 9, 2012
I purchased an orbit lounger about 5 years ago and haven't been able to find the cushion to go with it. It's pictured with a cushion but there wasn't one. Also, the lounger was packaged as new but when I opened the box, there was dirt in the legs of the lounger and in the box. It was used, taken apart and sold as new. I cannot locate Courtyard Creations, so my lounger is sitting in my shed collecting cobwebs. $200 wasted.
Reviewed Aug. 7, 2012
I requested by email information on replacement cushions for a patio swing. I gave the model number, part numbers of the required parts and have not received a reply. This is another example of "Customer Disservice." I know that with an attitude of "who cares what the customer wants," I will not purchase anything made by Courtyard Creations.
Reviewed July 25, 2012
My husband spent three hours trying to put this glider together. Its holes didn't line up to the frame. Once we got it together, it didn't glide. I agree with Laurie. Let's spend a few more dollars and get some quality merchandise. This stuff isn't worth the money. We will return it to Wal-Mart for the full refund. But what we found really annoying was the fact that their store people alerted managers that there was a problem with the glider, yet still chose to sell it.
Reviewed July 17, 2012
I bought the whole nine yards: glass table, 6 chairs and the umbrella. Today, I have only 2 chairs left because the hinges at the back of the armrests have broken on four of them over the past 3 months! While the design is nice and they were comfortable, the quality of the material is just crap! I really don't wish to spend my hard earned money just to make somebody else rich. I expect quality!
Reviewed July 12, 2012
My friend was over and sitting on a swivel chair. For no apparent reason, this rarely used chair, had all the three welded brackets connecting the swivel from the base, collapsed and my friend hit the interlock on his back. He suggested going to the doctor, but decided not to. Poor Chinese quality once again. We must stop purchasing junk that only lasts a year.
Reviewed July 10, 2012
I posted a review on June 28, 2012. We also had the Scottsburg table, which exploded. I spoke to Danielle at Courtyard. They asked me to send pictures and a copy of the receipt, and they would see what they could do. I told them, "I really don't want a replacement, could you refund me my money?" She called me back the same day and said they could not refund me the money, but would send me a replacement (no charge). I told her if that's all they could do, I would accept it. It arrived yesterday. I will keep it under my gazebo so the sun does not beat on it. All I can say is, the first one exploded, shame on them. If this one explodes, shame on me for accepting another. I was hoping they had worked out the issue. Good luck.
Reviewed July 9, 2012
Today, July 8, 2012, my husband and I heard a very loud pop and then crash! It sounded like a car smashed into something. I ran out back and saw that our glass patio table had durst into millions of tiny square pieces everywhere, including our pool area. Thank God no one was outside at the time. We purchased this 10-piece Scottsburg Sling set last summer from the Shorewood, Illinois, Jewel-Osco store. I called the store and spoke with the manager on the Osco side. I told her what happened just to make them aware of the situation. She was unable to provide me with any contact information, but I will keep searching the web for a website. Any help would be greatly appreciated! Thank you.
Reviewed July 6, 2012
I was in the yard and with my daughter at our pool when we heard a loud pop. We went to investigate the noise and found the glass table on our patio shattered into a gazillion pieces and dust. I attempted to call the manufacturer several times before the 4:30 Eastern time to only get a recording. Thank God no one was at the table or near it. I will attempt again tomorrow (however, it will be the weekend). If I had read these complaints before I purchased the 10-piece Scottsburg Sling dining set, I never would have bought from this company. It is very obvious that they have poorly manufactured items. I purchased it from Jewel/Osco and I'm talking with them, knowing they would not be responsible but it is something they need to know before they continue to sell these items. Do not purchase!
Reviewed June 28, 2012
I wish I had found this site before I purchased a 6' black marble patio table from Big Lots. I thought I was going crazy until I read all the complaints. I was wondering if all the dark tables were the problem? Was anyone's a clear glass? We had the table under a gazebo. We were going away on vacation so my husband took the material off the gazebo (to avoid wind problems). Within a couple of hours, under extreme FL sun and heat, I heard the explosion. The table was now in small chunks and powder. The woman at Courtyard said the table probably had a small crack in it already and that's probably what happened. Nope. They told me to send copy of receipt and pictures, and they would see what they could do. We'll see. I will repost when I hear something. I have alerted Big Lots about this problem and sent them to this site. Thank you to everyone who took the time to post here. Thank God no one was hurt!
Reviewed June 18, 2012
We purchased the Sun Lake 3-piece bistro set this past weekend. Two of the bolt holes for the chairs were defective (poor manufacturing), resulting in the bolts being damaged. While the holes can be re-tapped (a real pain, I might add), I am unable to contact customer service to get the replacement bolts. All I get is a recorded message saying that they are closed and to call back. It's 11:00 in the morning on a weekday! Hell of a way to run a business.
Reviewed May 29, 2012
I bought a patio table and two chairs distributed by Courtyard Creations from Albertsons Supermarket. When I unpacked the box at home, the legs and center connector were missing. I could not return this item because the store was going out of business and all sales were final. I called Courtyard Creations’ customer service. I had to fax them a copy of the receipt for proof of purchase. After receiving the fax, customer service informed me they would send me the parts - no cost to me for these parts. However, I would be charged for shipping. That would be $15.00. I don't think this was fair since they should have replaced the part without any charge to me. They informed me that this was company policy. I will not buy any of their products again!
Reviewed May 22, 2012
I purchased a Sandhill sectional patio set from Wal-Mart, which I had shipped to the store for free delivery. After it arrived, my husband picked it up from the store in Hamburg, NY and the box was torn. My husband thought it would be okay since there were cushions on top. But after getting home and putting it together, we found the table top dented on both ends and also scratches on the one section of seating area. Since it said to call and not to return to the store, we tried customer service to reorder the little tabletop and would just deal with the scratches. After trying to call the service number several times and they would hang up on us after waiting for them to answer 30 callers, we tried for two hours and then I decided that was enough. My husband will be returning the set back to Wal-Mart with our receipt for full refund! I paid over $500 for the set. I will purchase a set made in the USA!
Reviewed May 18, 2012
I ordered a patio set, Lawson Ridge 5 pieces from Wal-Mart. Fortunately I had them delivered to Wal-Mart for my pickup at the store. I received the chairs right away, but the table took several days longer. When the table arrived at the store, it was already broken. Wal-Mart returned it back to the manufacturer and they cancelled my order for the table. So now, I have four chairs and absolutely no table. You cannot just order a table from Wal-Mart, you must re-order the entire set again. After reading the comments about exploding table tops, I feel lucky that I had the table shipped to Wal-Mart first. At least, I don't have to pay for it now. Guess I'll just do without the table since I don't want one of their exploding tables anywhere near my family. If I hadn't read the reviews on this page, I might have ordered a table directly from Courtyard Creations. Now, I don' t think I need one. Thanks to everyone who posted here.
Reviewed May 8, 2012
Incomplete packing job for $370.00 chairs - I ordered 2 patio chairs from JCP that were a product of Courtyard Creations, Inc. with taxes and delivery charges. I spent over $350.00 for two chairs. I waited weeks for delivery, received the chairs in a sealed box. I opened it up to put them together and Courtyard Creations neglected to include the assembly instructions, tools, and items required to hook the base of the chairs to the actual seat.
For nearly 2 weeks, I've had 2 patio chairs in a state of disarray in my place. I contacted the company directly and requested the required equipment. The representative stated it would be 7 business days and I would receive them. Well, it's business day 8 and I haven't received anything. I contacted JCP this time who stated that their records indicate it was only mailed today. So, 3 weeks with chairs that I cannot use for $350+. One would have hoped that they would have acknowledged their error and created a bit of a push to correct it, like sending it express or overnight, or something showing a conscience and concern for future business. Not so. Poor business ethics and lack of oversight in the packing process, clearly.
Reviewed May 3, 2012
RUS4971 Swing is shredded at the bottom/ back seam after only 1-1/2 years. After looking closely, I found pupa, larva and adult bugs in the seam. These bugs did not come from North America. After 2 phone calls and promises to hear back from Courtyard Creations, I have heard nothing. These bugs came from China where it was sewn. My next call will be to the U.S. Dept. of Agriculture.
Reviewed April 11, 2012
Hammock fabric ripped to shreds in one summer: I bought a freestanding hammock from Fortunoff last summer. A couple of rain showers and the sun, and the fabric started ripping until the batting was showing. It cannot be used again, and there's no recourse because Fortunoff said they don't carry replacement cushions and the hammock is manufactured in Taiwan! So it's $100.00 down the drain.
Reviewed April 9, 2012
We purchased the 7-piece Rolston patio set. We can’t put together one of the chairs because it isn’t tapped for the screw.
Reviewed April 6, 2012
I bought the patio set at Kroger last year. Tabletop finish is peeling. I just bought the set last summer. It had a waterproof cover on it over the very mild winter. The umbrella mechanism also broke before the season was over last year.
Reviewed March 29, 2012
I received a Courtyard Creations patio set for Mother's Day last May. It was used until September of last year and stored. I recently pulled it out and set out a few of the chairs and pads since the weather has been favorable. Yesterday morning, I left for work only to get a call from my husband two hours later telling me that the table had shattered for no apparent reason. He took a picture with his cell and sent it to me. I told him to leave it until I got home so I could see if something hit it. I took several more photos to document the breakage. I am completely disgusted that we paid $400 for a set from Wal-Mart and it didn't even last 5 months outside.
I have had other tables for 10 years outside and never had anything like this happen before. The glass is a mixture of chunks and dust! Wal-Mart won't take it back. After reading about Courtyard Creations and other people having the same issues (with nothing being done), I don't plan on pursuing the company for a replacement. Quite frankly, I am just thankful that the kids and our dogs weren't injured in the glass "explosion" that shot glass for several feet. Buyer beware: this company is selling a dangerous product and it is only a matter of time until someone gets seriously injured. God forbid!
Reviewed Jan. 5, 2012
While working at Kroger's, a co-manager asked me to clean the patio furniture in front of the store. After cleaning a patio furniture from Courtyard Creations, I placed an umbrella in the center, and was stepping back from the patio table, when it exploded. The explosion was so loud, that several customers and employees came running over to see if I was okay. One lady kept saying there was something wrong with the table, because she saw everything. There was a defect or something, and was glad to see that I wasn't all cut up. A gentleman said, "I was sitting on the tailgate of my truck waiting for my wife, and watching what you were doing, and you did not cause that table to blow up and I couldn't believe I was bleeding from all the glass".
He said it was like a cloud of smoke, after the table exploded. I asked him if he could please go let the store manager know that I did nothing to cause the table to do this, because it was the six chair Courtyard Creation patio set, and I was worried he would not believe me, and make me pay for the set. That was at 8:00 AM. I didn't get off until 3:00 PM. I had to get my children out of school, have snack, and then take a shower. A couple of hours later, one of my co-workers asked me why I had all the glitter all over me? I went to the restroom to see what she was talking about, and looking in the mirror, I could see white powdery stuff and glitter all over me. I washed my arms, face, and neck until the powdery stuff came off, but most of the glitter did not.
I showed her asking if she had some different soap in her department. When it still didn't come off, I figured once I take a shower, it would. What I didn't know was, those were glass fragments that was absorbed by my skin. After visiting with a doctor, I found out, it was in my eyes as well. Courtyard Creations has had complaints about this table exploding, and also Kroger's, and something needs to be done to recall all products of Courtyard Creations, before a child gets seriously hurt, or worse. This happened in July 2011, and I am still removing fragments of glass from my skin and eyes. This has caused me a lot more pain then anyone knows. Please stop Courtyard Creations from selling this, until they fixed the problem with their product.
Reviewed Sept. 3, 2011
I received my 3 pieces patio set and found that the bolts and part of one chair was missing. I had to take a grinder to the other chair so it would be assembled. I called for replacement parts in June but I have not received them yet. Very poor customer service and poor quality furniture.
Reviewed Aug. 31, 2011
I bought a patio set and two chaise lounge chairs from Courtyard Creations through Walmart. One of the lounge chairs came with no hardware to put it together. When I called the number for Courtyard Creations to request the hardware, they said it would be 10 days. I asked to have it quicker since it was obviously their mistake and they said that they don't overnight anything and the quickest is 10 days. That's not even customer service!
I just received the replacement "parts" today and all they sent is an envelope with the assembly instructions! This is the worst customer service ever. Luckily, I originally called Walmart and they sent me a replacement chair within three days. In terms of the patio table, it took my husband five hours to put them together and not one of the chairs had holes that match up. He had to use an electric drill and both of us had to pull the chair just to put it together.
Reviewed Aug. 29, 2011
Courtyard Creations glass table top shattered for no apparent reason.
Reviewed Aug. 4, 2011
We bought a patio set from Courtyard Creations. It didn't come with instructions or any screws for the chairs. While setting up the table, I was under the table placing the umbrella on the stand. The glass shattered into a million pieces all over me, cutting up my arms and face. I had glass in my hair and on my skin for a week. I took pictures of my bleeding arms and face and all the glass all over our deck. Thank God our children were not there. We called Meijer where we bought it, and they told me to go through the manufacturer. I did, and after arguing, they agreed to ship a new table top and the screws and instructions. They said a week, but it took almost 4 weeks. And when we read the instructions, we realized that the chair brackets were also missing. I am currently trying to deal with Meijer on just returning it, now that I read about all the problems with the table shattering.
Reviewed July 18, 2011
I purchased a patio table set (Avondale model # TGS61JW), made by Courtyard Creations, mid-May of this year, from J.C. **. I was inside my house, when I heard a loud popping sound on my deck and found that the glass table top had exploded into tiny pieces underneath the table.
Reviewed June 4, 2011
I purchased a patio table set (Avondale model #TGS61JW) made by Courtyard Creations mid-May of this year from J.C. Penney. I haven't even had it more than a month. I was inside my house when I heard a loud popping sound on my deck and found that the glass table top had simply exploded into many tiny pieces underneath the table. It was a hot sunny day (mid 80s), but I would expect that the heat should not affect outdoor patio furniture that way. As of yet, I have been unable to make contact with anyone at the company to see if they will replace the glass for the table.
Reviewed May 24, 2011
Two years ago, we purchased a Courtyard Creation glass table patio set from our local Gerbes store. My family and I were sitting outside right near the table and it just exploded into a million little pieces! We couldn't believe it. Luckily our son was on the other side of the deck. So I called Gerbes and they told me I have to contact Courtyard Creations. As of yet, no one has called me back. I actually got on here to find an alternative website for the company and read everyone else's identical complaints. Unbelievable!
Reviewed May 24, 2011
I work for a business that sells these products. The pieces are made in China. Perhaps if consumers would focus more on quality than price and actually put some effort into purchasing American-made items, your tables wouldn't be exploding. You get what you pay for, and you paid for Chinese-made garbage.
Reviewed April 3, 2011
I purchased a brand new patio set (table and 4 chairs) made by Courtyard Creations from Wal-Mart in Moline, IL in May 2010. One very nice summer day in August 2010, I heard a large pop and what sounded like glass breaking. When I went outside, I found that my glass table top had exploded into a million glass shards. I had a huge mess to clean up and no explanation on why this happened.
I was only able to use this new table for 3 months and I am out of the money spent on the purchase. Thank God, my grandchildren where not using it at that time. They had arrived for a visit that day and we planned to use it for supper that night!
Reviewed Jan. 5, 2011
My husband and I bought a glass-top table at Walmart and had it for three days when the top shattered. Since the wind picked up the umbrella, we felt it was not the fault of the company or Walmart to replace it. But I will never buy another of their flimsy furniture. My husband used the base, replacing the glass with cedar decking to ensure the weight would hold the table on the deck.
Reviewed Nov. 12, 2010
I was having coffee in my home when I heard a big bang in our back yard. When we went outside, our patio set table top was shattered in small pieces of glass all over. We couldn't figure out what happened. My daughter thought something fell from the sky. When I went to find the website to see how to order a new top, I saw all the complaints with the exact same thing that happened to us. This could be very dangerous. Our three grandchildren, ages 2 thru 9 were eating out there the day before. Thank God, our dogs were not out there.
Reviewed Aug. 30, 2010
My glass table exploded into many pieces after a pop.
Reviewed Aug. 13, 2010
We purchased a Courtyard Creations Patio Table and 6 chairs from Target three summers ago. This morning, I was replacing the umbrella into the slot and the glass table top literally shattered into thousands of pieces all over our deck! I called Target and they sent me to Courtyard Creations. Their customer service guy was nice, but said there was nothing they could do. They don't carry the glass anymore and I would not want to replace it after reading everything on this website. If there is some kind of class action complaint process, we would be interested. We are out of over $600 for this table and the chairs were damaged by the glass when it exploded everywhere. We are very disappointed in both Target for selling such poor quality pieces and in Courtyard Creations for not compensating us for our losses.
Reviewed Aug. 12, 2010
Wow! It's exactly the same as the other complaints about Courtyard Creations glass deck tables. I purchased the table, umbrella, chair set new at Fred Meyer in Hillsboro, Oregon two years ago. Two weeks ago, I was resting in bed several hours before departing on a 12-hour drive to vacation in California when I heard a loud bang and thought it was the screen door slamming shut. I got up, saw the pile of shattered glass under the table frame and took several photos before cleaning up. The umbrella was not in use at the time and nothing was on the table. After reading the posts on this site, I'm not even going to attempt to get a replacement. I just wish I could get my money back.
Reviewed Aug. 11, 2010
I purchased a Courtyard Creations patio set from Kroger, in Lithia Springs, Georgia. It has been a couple of years, so I no longer have the receipts. Last week I heard a sizzling sound, and then a pop. Didn't think much of it since there are many sounds in nature. Later, I went outside to water my plants ,only to discover my glass table in a million pieces on the ground. Shocked by the sight, but luckily no one was out at the time.
I contacted Kroger but was told I needed to contact the manufacturer, Courtyard Creations. I called Courtyard Creations, and was told I was no longer under warranty, and would have to pay. After checking online, and seeing how many people have been injured by this product, and other tempered glass patio tables, I don't want a replacement. I want this company to be held liable for the unsafe products they continue to put to the public. I have not cleared the glass, yet as I am overwhelmed by the sight, and afraid to go near it.
Reviewed Aug. 1, 2010
I purchased a Courtyard Creations patio table two years ago and put it away every winter. I brought the table out this month (July) for a dinner party. I did have an umbrella on the table, but it was a beautiful summer day and when I returned from an afternoon away, found million pieces of shard glass all over my patio.
I will never buy another piece of Courtyard Creations furniture again after reading about all the tables exploding. There should be a class action suit against the company!
Reviewed July 28, 2010
Tonight, my son was sitting at the table eating cookies. Thankfully he got up when he heard it crackling. He then called us and backed away just before the glass exploded. We thought he had fallen through the table. Does anybody know who we should contact to pursue this matter?
Reviewed July 15, 2010
While visiting a lake house in NC I was sitting at the outdoor table on the deck and the tabletop shattered when the breeze blew the umbrella slightly! My hand was just under the tabletop, close enough that a large chunk of glass sliced the side of my thumb off! Luckily, the glass was tempered and as it all fell to the deck, it did crumble into small pieces or my injuries would have been far more severe. I had glass particles all over both arms and legs.
My husband had to rush me to the local hospital along with our two small children. After a few hours and some medical care, we returned to the lake house to clean up the huge mess of glass! This was all a real damper on our weekend trip, and really upset my children to see their mommy so hurt. I was shocked that an outdoor sturdy table set would do something so bizarre!
Reviewed June 30, 2010
I bought a patio furniture set from acme store in Glassboro, NJ about 18 months ago. I kept this furniture stored in my garage and one day, I heard a noise so I went in the garage to see what the noise was and that is when I saw the glass from all three tables shattered in a million pieces for no reason at all. I paid a lot of money for this set and I planned on having this furniture for many years to come. I would like a refund or a replacement .
Reviewed June 11, 2010
I purchased a patio set used. It is made by Abound Enterprises, using the name Courtyard Creations. The glass table top exploded into a million pieces of glass for no reason. My two young grandchildren were there, as well as my daughter. My daughter's hand was cut so badly, she was taken to local hospital, to the emergency room. She will be okay, but they have no medical insurance. I am furious at this company. Something has to be done, before more serious damage is done!
Reviewed May 30, 2010
I also had the glass top of my Courtyard Creations patio table shatter. I happened to see it occur. Obviously, I can't speak for anyone else, but I suspect that most of these complaints happened the same way. In my case, a sudden gust of wind lifted the umbrella out of the stand. I apparently did not have it tightened down sufficiently. The problem occurs when the wind lifts it high enough to just clear the umbrella pole opening attached to the table base, which is about midway between the ground and the the table top. Once it clears that, the umbrella can tip over. The leverage from the weight of the umbrella can then easily shatter the glass once the pole passing through the glass gets to a certain angle. In my case, I simply bought a new top from them. I did have a problem with rust on the set and with my umbrella as well.
The glass shattered in countless pieces, none bigger than a pea. It was clearly my fault. Be sure you tighten the screw on the base securely and any time you are inserting or removing the umbrella, make sure you keep it vertical and don't lose your grip on it. If the umbrella tips, your glass is toast. They replaced my umbrella and sent me touch up paint for the rust. The customer service rep was difficult, but ultimately satisfied me. So, I guess you get what you pay for. I bought my set at a Kroger supermarket in Michigan. It was an impulse purchase. I didn't research it and I obviously was not at Kroger to buy outdoor furniture. Live and learn, I guess.
Reviewed May 24, 2010
I bought a table, four chairs, two extra folding chairs and a three-person swing with canopy (all matching) from Wal-Mart two years ago. My glass top table also literally exploded with no reason. I contacted Wal-Mart and they replaced my table, no trouble, no hassle. They had heard of the manufacturer's problem with the table exploding. I don't know if they still sell that company's products, but they don't sell the items I bought. I have had to replace the canopy which basically fell apart ($40 from the manufacturer as Wal-Mart doesn't carry the parts) and now my swing cushion needs replacing. I don't know yet how much that will be. In addition, the legs are rusting on all the furniture. Although I feel Wal-Mart was responsive and gave me a new table, the quality of these products leave much to be desired and Wal-Mart shouldn't carry any of this particular manufacturer's products.
Reviewed April 30, 2010
My husband and I purchased a 40" square Courtyard Creations Inc. glass table from Target. We loved it and it was perfect until one day, we went outside and saw shattered glass in millions of pieces all over our deck. We were dumbfounded by what could have happened. We called the company for a replacement and they wanted us to pay shipping on a new table top, which is ridiculous because the shipping costs more than what we paid for the table. I then got on the internet to see if we can find it cheaper anywhere else and came upon all of the complaints about Courtyard Creations and their exploding glass tables.
Reviewed April 13, 2010
We bought a Somerset Dining set, including a large dining table, several chairs, a side table and an umbrella, from Wegmans Supermarket in Bethlehem, PA in the early summer of 2009. We enjoyed the furniture all summer. In late August or September of 2009, while home for lunch, I lowered the umbrella in anticipation of rain. I was in the house less than 5 minutes when I heard a loud crash. The table was completely upright but the glass top had shattered into a million pieces. The umbrella pole was slightly bent. Although it was not raining at that time, I could only surmise that a gust of wind had somehow swept under the table, causing the umbrella to hit the glass.
I realized this was far-fetched, but having no other explanation, I chalked it up to a freak accident and bad luck. I called our insurance company to report the accident. With a $500 deductible, slightly over the price we had paid for the table, we did not submit a claim. We planned to replace the table in the summer of 2010. This past week (4/5), as a contractor was looking at our deck, I explained to him why there were shards of broken glass between the boards. He asked me if I knew about tables spontaneously exploding.
This was the first I heard about this. Internet searches first turned up stories about other table brands exploding. When conducting a search today specifically about "Courtyard Creations," I discovered the testimonies of other consumers, their experience exactly like ours. I realize now that the loss of this expensive product is due to a a fault in manufacturing. I contacted the Wegmans store, where we purchased the patio set. They have promised to look into this. I plan to contact the manufacturer tomorrow.
Reviewed Feb. 3, 2010
I bought 3 seated swing from Fortune Off store, one year before, and the "Rear Cross Brace", which is a main structural bar of the swing, was twisted in normal winds. I can not use this swing without replacing the brace. I had a book which came with the swing, unfortunately there is no information about the company except their name. I had paid $300 for this product. The "Rear Cross Brace" was twisted in a wind, which support the main frame "Front and Rear Upright Support" can not be connected without replacing the bar.
Reviewed Oct. 26, 2009
Reviewed Sept. 7, 2009
Reviewed Aug. 10, 2009
I bought a canopy swing in 2008 and used it for two months last year. I put it out this year and my mother sat down on it, then the back of the swing - the material - just ripped half way up. This was bought at Walmart in Indiana.
Reviewed Aug. 9, 2009
Our son purchased a Courtyard Creations lounger. The lounger seating area is supported by flimsy threading that falls up very quickly, making this product unsafe. Much stronger parachute cording-type cable should be used instead. We're very unhappy!
Reviewed Aug. 6, 2009
We purchased a 10-piece patio set at a cost of over $300 from our Kroger store. The glass exploded on the large rectangle table suddenly, without warning. Fortunately, no one was using it at that time. Courtyard absolutely refuses any responsibility as "glass is not warranted". Do not, under any circumstances, buy their products or you are stuck.
Reviewed July 30, 2009
I purchased the Landry set from a Kroger store in Taylor, MI. My son and I were assembling the set when I noticed that the connectors and tool kit for the last 2 chairs were missing. I contacted Courtyard Creations and spoke with Kathy on 7/3/09. She sent the wrong parts after waiting for a week. I called back on 7/14 and spoke with Nikki and she said I will receive the parts faster this time. I even offered to pay for the UPS. Nikki said they will ship it. Another week or so passed so I called back on 7/27/09 and spoke with Daniel. He said the parts were out of stock. I asked for a manager and I spoke with Glenda. She looked at my file and said that she will call me back. Well, I didn't hear from her so I called and I was told she was unavailable. I'm very frustrated because I have two chairs that I can't use. I don't know what else to do. This set wasn't cheap.
Reviewed July 16, 2009
We purchased a patio swing model RUS453W (Home Trends North Hills outdoor swing) only last summer. This swing couldn’t have been used a dozen times, but the seat sling fabric tore along the entire seam that connects the back support from the seat cushion support. Dry rot is not an issue as I was told it was. When not in use, it was covered. I disassemble and store indoors in the winter as I did with our swing that this one replaced, which cost $25 and lasted about six years. We are very disappointed and will probably never buy another product by this manufacturer.
Reviewed June 23, 2009
I bought an 8-piece Courtyard Creations Inc. patio set recently. The table was assembled two days ago. I was putting the umbrella in the table yesterday and as I did so the table exploded and completely shattered. My five-month old was sitting in a bouncy seat right beside the table, and my five-year old was playing in her pool beside the deck I was on. Neither appear to have been hurt, although the bouncy seat is full of glass splinters. I had been kneeling beside the table leaning under trying to get the umbrella stand centered. My knee was cut and dripped blood for some time but is fine now.
We just recently had about a ton of river rock and pea gravel put down beside the deck, which is now full of glass and I'm sure there are fragments through the grass as well. The glass was spread all over the 10' square deck. My backyard will now be a hazard to my children as there is no way I can remove all the glass fragments from the rock and lawn. I don't know what to do. With a 5-year old and 5-month old, I don't know how I'll ever have time to try to clean it up properly. I purchased it at Home Depot and they have spoken to their insurance company who will be calling me within two days. That's it. So we're out the money we spent on the table and have an unsafe yard now for the children. I would like to sue the company to replace the lawn, landscaping and power wash the deck clean, as well as get a refund of my money so I can get a patio set that isn't a health hazard.
Reviewed May 17, 2009
Reviewed Aug. 13, 2007
In 2005 I bought a 10 piece patio set from Krogers made by Courtyard Creations, 1 large table 1 small table 6 chairs and 2 foot stools. In the spring of 2006 the small table shattered for no apparrent reason. Now in 2007 the large table did the same thing. I would like to know if this company manufacters under any other names so I may contact them.
Reviewed Dec. 23, 2006
i do not know where the company is located. we purchased a 10 piece outdoor patio set from Albertsons super market.
We were very happy with the set until about 2 weeks ago. We heard a very loud noise outside. we ran out and the glass top of the dining table had shattered. fortunatelhy, no one was around or they could have been cut. it was a beautiful calm florida day. most amazing thing i have ever seen. i took pictures before cleaning up the mess.
we talked to Albertsons about purchasing a new glass or table, in order to match the set and they gave us the above name and individual to contact. they have not returned our calls and I cannot seem to find the company on the internet.
Albertsons claims they have no more of these tables.
Reviewed Aug. 29, 2006
I purchased this patio set for my wife last april 05, for her birthday. Approximately, in July 06, for no appearant reason the table glass shattered spontaneously into a million pieces. thank God no one was hurt. Do we have any recourse against this defect?
Reviewed Aug. 18, 2006
We purchased a patio table and chairs from Fred Meyer. After about 3 months the glass in the table exploded for no reason. The table was not in use at the time and it wasnt windy.
Our 3 year old and my wife who were near by were covered in glass. Because it exploded in about a 12 foot radius.
We now have glass all over our patio and in the nearby grass.
This makes it very difficult for our children to play out side now, since I cant be sure all the glass has been picked up!
Reviewed June 5, 2006
I purchased a patio table 2 years ago from Mills Fleet Farm. The manufacter is Courtyard Creations and they sell to Wal-mart, Mills Fleet Farm, etc. Just on Saturday my husband and I were inside and our children were outside playing. We heard a large "boom" sound and ran to the patio door to see what had happened. Thank goodness our 2 year old was standing close to the patio door and our patio table just shattered into millions of pieces. She didn't get any glass in her but was terribly frightened. Even after the table "exploded" the glass was making a cracking sound laying on our deck. Nothing had hit our table or anything affected it shattering. Not sure why it would just burst. We will never by another glass top one again because this could have turned out way worse with a serious injury to our children.
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