Awara Reviews

I weigh 130 lb and my partner weighs 170. When he gets in bed I rolled to the middle. There is very little support. It arrived with several of the threads pulled. They sent polyester rayon sheets instead of the 100% cotton that they advertise. The mattress feels cheap and Hollow.

I had the experience of sleeping on the firmer and softer (more expensive) mattress and preferred the firmer Awara mattress. My back feels good and I’m sleeping soundly. The customer service was great. I looking at buying their bed frame now.

If we could leave 0 stars we would. This is the worst mattress we've ever gotten. I'm pretty sure this company is a scam and their mattress are not organic like they claim. The mattress didn't even last us a year before we started having back problems. We decided to "splurge" and get this mattress and what a waste of money it was, in addition we both struggle with back pain now.

I purchased a mattress, sheet set/pillows/mattress protector, and bed frame from Awara and have had an ongoing issue that remains unresolved. The mattress arrived with a grease stain, the edges are curved and unsupported, and it is too small for the bed frame that was sold with it, leaving a 2–4 inch gap on all sides. One of the bed frame’s support legs is positioned in a way that makes it easy to stub my toes, which feels like a design flaw. The sheets are "ok" but nothing's special, and the pillows are all kinds of lumpy.

The absolutely worst customer service. Shipping says in stock and ships 1-2 business days, yet no info for 5 days and still has not shipped. They estimate shipping in 10 days and refuse to make it right.

This was a nightmare - truly the worst customer experience in my life. To start, the mattress was awful. One of the spring coils was constantly jabbing me and the mattress is hot as hell. I tried to return the mattress as part of their money-back guarantee, but got ghosted until I disputed the credit card charge. Then, suddenly, I got contacted back and was sent return paperwork to complete. At this point, I lifted the dispute on the card as all seemed well.

The bed had damaged coils after 4 years. Go to make a claim for the bed and of course it's not a stress free lifetime warranty they claim. They see the bed is damaged but won't honor the claim due to stains yet they offer a 49 warranty for stains and replace no questions asked and would be replaced. Tell me how this makes sense. Wouldn't you want your customer base to be happy and make sure they buy back from you again especially after spending 1300 on a bed.

So we bought this mattress and we have had nothing but problems since day 1 and we have not received the mattress. Absolutely NO communication from the company. I have called, I have emailed and no one responds. They send a receipt of purchase but after that, it's dead silent. Do NOT purchase from this company which is actually Resident Home.

Bought a twin mattress for my daughter. It's an elevated bed, and the mattress is so squishy that she can't really climb into it without help. But whatever, she didn't seem to mind too much. Then our new kitten peed on it. Ok, so I cleaned the pee, which involved removing the mattress cover to scrub it. Of course then the mattress cover won't fit back on. So I reach out to Awara, where they have a forever warranty (not) and I had bought the extended warranty to cover all accidents.

I ordered a king Awara premier mattress on March 23, paying in full and received a confirmation of shipment within 3-5 days. Then there was silence... It's now June and still no mattress after numerous calls and emails with as many excuses about high order volume delays despite continued website sales marketing promises of 3 day shipments on new orders. I believe this is a major scam and caution potential buyers to beware!!

After much research, I bought an Awara mattress in late 2019. One of the reasons I chose Awara is because of their Forever Warranty. I've really enjoyed my mattress until a split formed in the memory foam over the past several months. According to the warranty, "any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling" is covered. However, because my mattress has the typical stains from nighttime sweating, I was told that my mattress is "soiled" and the warranty is voided because another section of the warranty says that the warranty doesn't cover "defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to: burns, cuts, tears, liquid damage, or stains."

I thought I did enough research on this company and made a sound decision. The mattress was sent out and sat in the FedEx warehouse for over a week before we received it. Apparently, FedEx does not want to deliver these so a third party is hired and they do not provide their employees dollies to help them move this heavy item. They are expected to do it by hand. We got the mattress onto our frame and it was hard to sleep on. Numbness the first night so we ended up ordering a Dunlop soft topper from another company which helped. Then I called the company and wondered about a discount on a mattress pad for returning customers.

After many pictures and sending them measurements of the uneven mattress. They sent me another mattress. Just be aware you will most likely not get a refund if you're not happy with the mattress.

I purchased a Queen Hybrid mattress and a matching Adjustable frame- remote controlled along with the Tranquility Bundle. First of all, I find it unfathomable that this heavy frame was dropped off at my front door leaning on its side. When I ordered it online, the young couple testimonial were giggling about how "easy" it is to set up. Well, I was moving to a new city and know very few people. I had to hire two brawny local young men to carry this ridiculously heavy frame up a flight of stairs that turns twice. I wish I had filmed that.

Be very careful doing any business with Awara Mattress. Awarasleep.com. Do not believe on their return policy. It is a marketing strategy and it really doesn't work at all if you wanna return something. Also that reviews you read on their website, they control it. They only put a good reviews not the bad ones. Customer service is very poor. You can't talk to nobody and you have to explain everything from the beginning and the result would be the same, which is Nothing! In closing I would not buy anything from these company. I mean literally Anything. Not even a Yoga mat.

We bought a mattress and bed frame from Awara about 10 months ago. We were pleased with both purchases until the bed frame broke under normal wear- my 200 lb boyfriend sat down on it. The frame broke on one side so it does not hold weight on half of the bed. They have a three year Warranty on the bed frame so we thought we would just exchange it or get a refund. WE contacted Awara- first by phone and found that they had closed their phone line to be able to provide better service during COVID.

I ordered and paid for a full size mattress and bedframe from Awara May 26th, 2020, but I never received the bed frame as of September 13th, 2020. The mattress is uncomfortable, especially when it is on the floor. I only get the runaround from Awara when I ask for what I paid for, so, I asked for a refund and was ignored. I have filed fraud charges with my credit card company and have faxed 6 pages of emails with Awara to them. I left reviews on Awara's website and still no one has contacted me (I suspect they took them down). I will go to the BBB next. Buyer beware, do not do business with this company.

I have been researching mattresses for quite some time. I narrowed it down to Awara or Avacado and since Awara was having a sale, I was leaning toward them. The salesperson was very responsive as I emailed a couple of times with questions about the mattress. I also asked him WHERE the mattress was made and he told me the USA. Based on this answer, I went with the Awara and purchased it....

365 day return policy - NOT. Do not buy if you are relying on the liberal return policy. The purchase process was smooth and friendly. The mattress was too soft for us. I got return authorization within the first 30 days but there is no “RETURN PROCESS”. It’s up to you to donate the mattress and provide documentation! They don't help or coordinate as their website says. This has been a real burden and now they are refusing my refund because I didn't provide photos of the disposal which they never asked me for. Save yourself the headache and buy elsewhere.

DO NOT BUY FROM THIS COMPANY - Awara is 100% unreachable. 0 customer service, no matter how hard you try. We purchased a king size mattress on 5/28/20. 7/3: I emailed about motion transfer issues. 7/5: Customer service rep: Patricia responded by offering to send a complimentary topper as a fix. 7/6: I emailed back accepting and provided the information she requested and I asked when we would receive it. 7/9, 7/13, 7/15: I emailed again and again and again. NO RESPONSE. Today is 7/21 - still no response. Their live chat is inoperative. Their phone lines have been shut down. There are no responses to customer service emails.

I ordered a King sized mattress, which should measure 76 inches x 80 inches. We received a mattress that was 73 inches x 74.5 inches. I have been on hold with the company for over 1.5 hours and can't get through. I've tried their webchat and there is no response. I will try emailing them. Word to the wise - don't order from this company.

Based on considerable research, I ordered a twin mattress from Awara for $750+. Their website says 365 Sleep Trial, Free Shipping & Returns, and the statement: If you are not 100% satisfied, get a full refund. My mattress arrived in a sturdy box. A friend helped me open it. One end inflated immediately, but the other end never did. It has a permanent dent. I emailed Awara (Resident Home) immediately and sent pics after 24, 48 and 72 hours. No response. I emailed again. They said I needed to send pics of the mattress and tags. I did. I received an email stating that a replacement was ordered. I called and told them I did not want a replacement. I wanted a refund because I had lost confidence in the bed. They said I had to wait 30 days to adjust to the mattress.

I ordered an Awara mattress and foundation. Upon receiving them as soon as we began putting the foundation together we realized they had put one of the two screw holes in backwards on one of the end rail pieces making it impossible to put together. I have called for days trying to reach someone by phone holding for an hour one time and leaving my number for call back many times with no returned calls. I reached out online through chat and explained it was defective and my son was coming home for Thanksgiving Break in a couple days and asked if they could expedite the foundation and they said they do not expedite. Two days later and I'm still trying to get things taken care of even though I sent all the info they asked for and pictures. They are splitting hairs because instead of naming the defective piece by the name on the instructions which is "end rail" I described it as the headboard end with the tag.