Awara Reviews

I thought I did enough research on this company and made a sound decision. The mattress was sent out and sat in the FedEx warehouse for over a week before we received it. Apparently, FedEx does not want to deliver these so a third party is hired and they do not provide their employees dollies to help them move this heavy item. They are expected to do it by hand. We got the mattress onto our frame and it was hard to sleep on. Numbness the first night so we ended up ordering a Dunlop soft topper from another company which helped. Then I called the company and wondered about a discount on a mattress pad for returning customers.

After many pictures and sending them measurements of the uneven mattress. They sent me another mattress. Just be aware you will most likely not get a refund if you're not happy with the mattress.

I purchased a Queen Hybrid mattress and a matching Adjustable frame- remote controlled along with the Tranquility Bundle. First of all, I find it unfathomable that this heavy frame was dropped off at my front door leaning on its side. When I ordered it online, the young couple testimonial were giggling about how "easy" it is to set up. Well, I was moving to a new city and know very few people. I had to hire two brawny local young men to carry this ridiculously heavy frame up a flight of stairs that turns twice. I wish I had filmed that.

Be very careful doing any business with Awara Mattress. Awarasleep.com. Do not believe on their return policy. It is a marketing strategy and it really doesn't work at all if you wanna return something. Also that reviews you read on their website, they control it. They only put a good reviews not the bad ones. Customer service is very poor. You can't talk to nobody and you have to explain everything from the beginning and the result would be the same, which is Nothing! In closing I would not buy anything from these company. I mean literally Anything. Not even a Yoga mat.

We bought a mattress and bed frame from Awara about 10 months ago. We were pleased with both purchases until the bed frame broke under normal wear- my 200 lb boyfriend sat down on it. The frame broke on one side so it does not hold weight on half of the bed. They have a three year Warranty on the bed frame so we thought we would just exchange it or get a refund. WE contacted Awara- first by phone and found that they had closed their phone line to be able to provide better service during COVID.

I ordered and paid for a full size mattress and bedframe from Awara May 26th, 2020, but I never received the bed frame as of September 13th, 2020. The mattress is uncomfortable, especially when it is on the floor. I only get the runaround from Awara when I ask for what I paid for, so, I asked for a refund and was ignored. I have filed fraud charges with my credit card company and have faxed 6 pages of emails with Awara to them. I left reviews on Awara's website and still no one has contacted me (I suspect they took them down). I will go to the BBB next. Buyer beware, do not do business with this company.

I have been researching mattresses for quite some time. I narrowed it down to Awara or Avacado and since Awara was having a sale, I was leaning toward them. The salesperson was very responsive as I emailed a couple of times with questions about the mattress. I also asked him WHERE the mattress was made and he told me the USA. Based on this answer, I went with the Awara and purchased it....

365 day return policy - NOT. Do not buy if you are relying on the liberal return policy. The purchase process was smooth and friendly. The mattress was too soft for us. I got return authorization within the first 30 days but there is no “RETURN PROCESS”. It’s up to you to donate the mattress and provide documentation! They don't help or coordinate as their website says. This has been a real burden and now they are refusing my refund because I didn't provide photos of the disposal which they never asked me for. Save yourself the headache and buy elsewhere.

DO NOT BUY FROM THIS COMPANY - Awara is 100% unreachable. 0 customer service, no matter how hard you try. We purchased a king size mattress on 5/28/20. 7/3: I emailed about motion transfer issues. 7/5: Customer service rep: Patricia responded by offering to send a complimentary topper as a fix. 7/6: I emailed back accepting and provided the information she requested and I asked when we would receive it. 7/9, 7/13, 7/15: I emailed again and again and again. NO RESPONSE. Today is 7/21 - still no response. Their live chat is inoperative. Their phone lines have been shut down. There are no responses to customer service emails.

I ordered a King sized mattress, which should measure 76 inches x 80 inches. We received a mattress that was 73 inches x 74.5 inches. I have been on hold with the company for over 1.5 hours and can't get through. I've tried their webchat and there is no response. I will try emailing them. Word to the wise - don't order from this company.

Based on considerable research, I ordered a twin mattress from Awara for $750+. Their website says 365 Sleep Trial, Free Shipping & Returns, and the statement: If you are not 100% satisfied, get a full refund. My mattress arrived in a sturdy box. A friend helped me open it. One end inflated immediately, but the other end never did. It has a permanent dent. I emailed Awara (Resident Home) immediately and sent pics after 24, 48 and 72 hours. No response. I emailed again. They said I needed to send pics of the mattress and tags. I did. I received an email stating that a replacement was ordered. I called and told them I did not want a replacement. I wanted a refund because I had lost confidence in the bed. They said I had to wait 30 days to adjust to the mattress.

I ordered an Awara mattress and foundation. Upon receiving them as soon as we began putting the foundation together we realized they had put one of the two screw holes in backwards on one of the end rail pieces making it impossible to put together. I have called for days trying to reach someone by phone holding for an hour one time and leaving my number for call back many times with no returned calls. I reached out online through chat and explained it was defective and my son was coming home for Thanksgiving Break in a couple days and asked if they could expedite the foundation and they said they do not expedite. Two days later and I'm still trying to get things taken care of even though I sent all the info they asked for and pictures. They are splitting hairs because instead of naming the defective piece by the name on the instructions which is "end rail" I described it as the headboard end with the tag.