International House of Pancakes (IHOP) Reviews

I came to IHOP late Saturday evening, July 13, there were several tables already and I was seated. Only 1 server, no host and people kept coming in on a constant basis. The server Kyle was REMARKABLE! He acknowledged and greeted everybody pleasantly and was amazing how he handled all this alone. Never a minute of showing how stressful this could be for one server. He rocked it all by himself. The cooks did awesome keeping up with Kyle's constant customer orders. The place was packed. I sincerely can't believe how he did it all with grace and enthusiasm. Very impressive. Food was great too. This server Kyle deserves a recognition.

Loved server. Very Patient and hard working. Everything was perfect thanks to Shinece **. The server food was hot and on time. Thank you so much miss **. You're perfect for this job. Very clean. No complaints.

Only gave one star because you have to rate it to leave the review. If there was a negative 5stars I would’ve left it! This is the third time ordering a family creations breakfast and not even getting half the food. The staff is extremely rude and don’t want to do their job. They raise their voice at you like your the problem but if they did the job correctly and checked the order to make sure it’s all there before bagging it would be okay. The hash browns were burnt no potatoes even left. The eggs were supposed to be family size with cheese and there was one small scoop no cheese. For $52. This place is a joke. You’re better off going to the store and making your own or go to McDonald’s. They need to be shut down.

The service was slow, the cook was in a muscle SHIRT, my hash browns was burnt out. Waitress was awesome, not her fault. My daughter's food tasted awful. I WILL NOT GO BACK. My grandson food had a hair in it.

I went to the IHOP at 5985 University Pkwy, Winston Salem, NC 27105, during no busy times. I was seated immediately with menus. And then for 10 minutes I got to watch a parade of just about every single employee walk by my aisle, look at me and continue on. So after 15 minutes of not even being asked what I wanted to drink or what my order is. Having never seen my waiter/ress visit my table in a very nonbusy restaurant I ended up leaving to go find a restaurant that actually wanted my money. I guess single males are considered workless here. This occurred at 8:15 am, Friday, June 14, 2024.

I have given the IHOP at 5525 Baltimore National Pike several tries & this last attempt to get food was a failure. My order, Ham & Cheese on white toast sandwich only mayo. I also order an order of French Toast. I made my order in store. I sat for almost 20 min before I asked the lady about my order. She brings me my order & I checked it & there was no French toast. I was charged $20.85 for the order. I asked where the French toast was & another 10 min passed before the manager came. At this point I just wanted my money back. This is the second time so I'm done with this location.

Was one of the worst experiences I have ever encountered. Restaurant was one fourth full, had to wait on seating. They was wanting to put 6 people in a booth when tables were open. All of the food we ordered was wrong or did not get.

Compared to my order today 8 years ago, the pancakes I eat at IHOP were as good as any other. Every time I drove by IHOP I would want to go in and order dinner. Thinking it would be like grandma's pot roast and scrumptious mash potatoes. It would be difficult to put into words how HORRIBLE the meal was. The only good thing is that the portions was tiny, because if I had eaten more, I would have puked. The watery cheese would not adhere to the macaroni. The watery mash potatoes deserve a name change to Potato drink. The Pot Roast was factory freeze dried, then thawed to a bland and watery filler meat. But still you're going to have to try it for yourself. Ha' I told you so.

1002 W Mercury Blvd Hampton. The service was straight trash however the young lady that was there was very nice but it was not her responsibility to take care of the other young man's table. We pulled up, came in and got seated and we got our drinks and ordered my daughter's things so we can have time to think about what we wanted to eat. 45 minutes went by and the young gentleman had not even came around our table or mentioned or even known that we were even still there so we got up to leave and they said, "Oh thanks for coming. Have a good one," and didn't even realize they didn't even service us.

On Thursday, May 23, 2024, my husband and I went to the IHOP at 1797 N Congress in Boynton Beach, Fl. Mind you, we’ve been there a few times before this. However, this was an experience that has us saying we will never return there. No one told us that there was no cook that morning and that one of the servers was doing the cooking. We only found out after we got our food. My husband's Eggs Benedict, which is prominent on the menu, had hard cooked eggs over over cooked Canadian bacon next to well over cooked hash browns. Pretty inedible. I had Avocado toast. The only thing good on that was the toast. Most of the avocado was dark, from being exposed to air and the tomatoes on the order had seen better days. I will say that the coffee was good, as was the waitress service. Unfortunately, we said nothing except to the waitress. Stupid on our part. That was a wasted $30 for a horrible breakfast. A lesson learned.

My wife and I used to enjoy IHOP years ago but it has changed. Last summer we decided to stop at an IHOP in Meridian, MS. We felt unwelcomed as soon as we walked inside. We realized we were not only being discriminated against because we were a different race from the hostess but from the customers inside. We felt threatened so we left. Then today we decided to give IHOP another try. This time the location was in Yorktown VA. We walked inside and waited 10 minutes for the hostess to seat three elderly people ahead of us. Then waited another 5-10 minutes for the other group of elderly people ahead of us to go through.

I had brunch at the 5221 Ouray NW, Albuquerque, NM iHop today with two family members. The total before the tip was $62.60. The price for coffee was $3.50! One of us asked for gravy for biscuits, and a $3.50 charge was tacked on for that. I’d post my itemized receipt, but the server kept it. We certainly eat elsewhere from now on!

I am very disappointed with the lemon ricotta blueberry crepes. After noticing that there was no longer Swedish crepes on the menu, I decided to try another type of crepe. Never. Again. The lemon part was this really thick cream cheese like substance that had an awful taste. There was so much of it, and I couldn’t bear to finish it. I believe that a lemon butter would work much better than whatever that was. ¡Estoy muy enfadada!

I ordered online. Food estimate time to be ready was 12:03. Waited for over 49 minutes. I just received my food at 12:50. Going to Waffle House next time. This was not good service. The young men that was new was very polite and embarrassed on how long we all were waiting.

The service was slow. Took 10 minutes or more to get our drink order. We have been here almost 45 minutes and still waiting on food. I am on second pot of coffee and still waiting on food order. Almost ready to just walk out because staff does not seem to care about customer service.

Very rude hostess. Under new management and it shows they don't care. The manager was nice but took the employee's side and let her be rude. On Bert Kouns and Youree. They changed policy about how to pay and instead of being nice about the situation she got irate and rude.

My name is Jami and I visit restaurants all over the Sacramento, Ca area and provide my honest review of businesses. Ihop has always been one of my favorite restaurants ever since I was a small child. Today I visited location #0649. It started off a little shaky when the nice young lady seating patrons seated others before me being I was a party of 1. My server was Jorge C. Nice young man. Despite the business and the complains from the party next to me he still kept a smile on his face trying to find a resolution to their issues. If I could make a suggestion. I would designate an individual to ensure silverware stayed rolled and handy when needed. Over roll they will all get used at some point. The server shouldn't need to roll silverware especially if the food has been brought out already. It's a horrible feeling to feel when your food is in front of you and you have to wait for silverware.

Oof, you would think that a place specializing in breakfast would be on par with a place specializing in burgers (which has a breakfast). Food is supposed to be more than slightly warm. I've had better field chow in the middle of a desert. Also got a bit of a shock at the bill.

This is the best, most amazing diner I have ever eaten at. Elegant pancakes and the brown sticky goodness they have as a syrup. The waitress was also very beautiful. Bathrooms amazingly clean and white.

For years, the only place I would order pancakes was IHOP. However, during the past 8 years or so, I’ve noticed a definite change in the flavor consistency and size of the pancakes and stopped ordering them. This week, I decided to try the new apple cinnamon pecan pancakes. What a most pleasant surprise! The pancakes were light and fluffy and flavorful. I ordered pick up and the toppings on the side. I was very happy I did because the toppings were sweet and I had control of the amount I wanted. I will definitely order them again soon and hope they remain on the menu. I’m still not sure I will try the other pancakes because I’m afraid they will not have changed. I wish ihop would stick with pancakes which made them famous and forget jumping on the latest fad in food. I only gave 4 stars because I’m not sure all of the pancakes are improved or just this one!!

Don’t go to Ihop in Charlotte. It’s bad. The workers can’t do anything right. The food was cold and it took half an hour to get All of our drinks and we didn’t even get our food. It was just horrible and they wanted to charge us for the food we ordered and we do get the food. It’s just bad.

Went to the IHOP off Daniel Webster Highway in New Hampshire this morning for breakfast, 3/30/24. We had Amanda as a waitress and she was absolutely fantastic. Very friendly, attentive and personable. We will definitely be back.

Where should I start as a group of 10 we went to the 1609 Westover IHOP location, we were a group of 10 after ordering the appetizers which came back within 10 minutes we ordered our food pancakes omelets a few burgers. 20 minutes after the appetizers came we started to receive our meals two at a time in 15 increments. Did I mention that it took 35 minutes to get a waffle, never did the waitress come back to see if we wanted anything to drink while we were there for an hour and a half, only the first two orders were hot.

We waited about 20 minutes for a server to take our order and when I went to the front to ask for someone to help us, they were rude and said someone will come. The server got my drink order wrong and it came with a dirty cup. We order four pancake orders, we receive two and had to ask for cutlery and then had to wait a long time to get cutlery to be able to eat. The third package order arrived about 30 minutes later, also wrong. We left before our fourth pancake arrived. WORST RESTAURANT EXPERIENCE EVER!!! Will never set foot in an IHOP again!

IHop Grand Ledge on Grand River. Takes forever for the waitress to acknowledge that you’re at the table, like over 20 minutes. Food doesn’t come out hot. It’s more like warm. Plus if you have something like toast. They forget it till you're halfway done eating. Would never recommend this place.

My daughter, granddaughter and myself went to the IHop in West Springfield, MA. at 6:12PM in 2/11/2024. The restaurant had only 5 tables in use. It took 10 minutes for our server to acknowledge us after being seated. We were never given any silverware so we had to look for it ourselves. After ordering it took 30 minutes to get our food and all food was cold. Plus my granddaughter who is 7 was charged for an adult waffle despite my daughter having ordered the kids' chicken and waffle meal telling her to hold the chicken.

In 40 + Years I have never had a server ask me if I wanted my syrup heated! ** was the most polite, attentive, and efficient waiter I have had in ANY restaurant I have eaten at. That young man had the hustle to wait on us (party of 5) and three other tables. We arrived around 9:30 and were immediately seated. This young man deserves a bonus for his service and attitude and should be teaching the rest of the crews. We have a person in our party with Gluten issues. He knew his menu and went overboard to make sure her order was not only fixed right but went the extra mile in getting her to-go container fixed right and with EXTRA dressing. We are so pleased with the team at this location> IHOP # 1924, Selma, Texas. Ticket **. Alan **.

Me and my wife went to the IHOP in Abilene Tx. The waitress was the worst that I ever had. To start with, she never told us her name. Then we had to go find her so we could get our drinks. The food came out before the drinks and it was room temperature.

Ordered two bigger breakfasts, both were cold. Server was prompt before order, but once food was out, we didn’t see her until it was time to pay. When told food was cold and 1 meal wasn’t even eaten, she offered nothing. When told we wouldn’t pay for the uneaten meal, she said she’d get her manager, but then came back & said the manager just said to take it off the bill. We will not be returning to our local iHop.

The manager Yasinia seemed uninterested and rude. Telling us we needed to wait for our waitress to pay for our meal. Our waitress Vanessa was very nice and very busy. We waited almost 15 min to pay for our meal at the register when Yasinia was standing there. I asked again if we could just pay so we could go. She said, "Once your waitress is available." Vanessa was busy waiting the tables and get food orders out that were ready. We will not go back to Ihop due to Yasinia.

It took several minutes to be seated. Wanted excessive time to be served. Strawberry lemonade didn’t have lemonade. Quesadilla had sparse chicken and cheese. Will never order dinner there again. My waitress was the manager and shrugged her shoulders and stated everything is pre portioned. Worst quesadilla I have ever had. It doesn’t count as free refills. It takes 10 minutes to get one refill.

Items forgotten. Had to re-order...How long it take to make a waffle. At least 20 minutes, don't get me wrong. The waffle was excellent I can say... Breakfast sampler and a waffle cost 36.24 ...shm! Next time Waffle House!

Date 11/11/2023. When my family and I arrived, there was a 30- minute wait at the venue with no place to sit. We frequent IHOP quite a bit, however we had never visited this establishment. It was rainy and cold on the outside but there was one small bench that was full of people. When we went indoors and were told that there would be a wait, the line of people waiting filled the front doorway and corridor. Normally when we visit IHOP, they take our phone number and key it in and our name shows up in their automated system. Once our table is ready, their automated system will text us to let us know our table is ready. Because there was no automated system, we were forced to stand in the crowded corridor until our names were called versus going outside and waiting in our vehicle and waiting for a text.

Location: New Westminster, BC. A female server who works in the evenings, was verbally/mentally abusive towards me. It was bullying. Even though I was very considerate and friendly towards the staff and was a customer for years eating there frequently and spending about $50 in one sitting, she chose to vent on me. Her grudge towards me came from me leaving the restaurant too close to the closing time.

Been here many times but this time it really sucked. Everybody working the morning shift on Friday was walking around like zombies. Seating was slow, getting waited on was slow, getting meal was slower, had to go find waitress to get bill! Meal was screwed up! Brought strawberries and bananas in little bowls instead of on pancakes! Hash browns were cold! And on checkout, they didn't care!! This was in Casa Grande, Arizona!

They used to have Pecan pancakes -- not now!! I go to Cracker Barrel now, they have them. Maybe it's a nut allergy worry. Please bring them back. IHOP Cleveland TN. Put a sign on the door -Nuts Inside!

It smells like a wet dog in the restaurant.. I’m here to have a heart transplant and wanted to eat my favorite before surgery…which was their pancakes.. I reach to pour the syrup it’s nothing but water and syrup… I asked the waitress to taste the syrup. She replied that’s exactly what it’s water and syrup.. It’s like the diluted the syrup with water… The waitress continues to bring me a total of 5 different syrup.. All the same. Management did not come out when I asked to speak with them. They just told her to remake my meal.. There wasn’t a point in remaking the meal if the syrup wasn’t right..

With inflation skyrocketing, all restaurants and stores have increased their prices. IHop has made a tactical sales error in raising their beverage costs far too high, and leaving food lower. If they would lower the cost of a beverage (from the $4.09 now) by $1.50 to $2.59 - and raise all their meal prices by this same $1.50 - they would stay level - and probably increase sales. $4.09 is just too high for a glass of soda or cup of coffee - and take my word for it - this is scaring customers away.

ARRIVED - 10:25 PM. The following is a time-line of my final visit at the IHop located on Sunland Park Dr. in El Paso Tx. 07/06/23. Arrived (approx)- 10:20. Seated - 10:32 PM Wait staff Arrived- 10:47 PM. Drinks Arrived - 11:09 PM. Food Arrived. - 11:36 PM. 2nd Plate (corrected)- 11:41 PM. This has become the norm when visiting this franchise. The customer service is always horrific in one way or another. Either due to an abundance of staff "that seemed like they didn't want to be there" or not enough staff Killing themselves to get customers served.

The IHOP on Bellaire in Richmond is HORRIBLE. I should have followed my first mind and left when I got there. After I was seated, I asked where the restroom was so I could wash my hands. To my surprise, there was no soap or hand sanitizer in the women's restroom. I walk towards a couple of waitresses and asked "Why isn't there any soap in the women's restroom?" They said people steal it. They directed me to the hand sanitizer dispenser by the hostess station. It was empty as well. I asked the hostess, how did they wash their hands, how did they keep them clean? There was no hand sanitizer in the entire restaurant. The manager brought a bottle of soap out of the kitchen and put it in the women's restaurant.

I-Hop is overpriced food. It cost me $35 for a ham & cheese omelet, hash browns, toast and 1 waffle and ice tea. That's before any tip. They have the balls to charge $10.99 per waffle. And the so-called manager doesn't have a clue. I will never spend another dime in their restaurant. I can't believe they can stay in business robbing customers like this.

"I am very disappointed in the organization and the individual franchises' ability to choose when to honor the military discount policy. I had lunch with my mother the other day, and being over 55 years old, I ordered from the 55+ menu, which means that the meal is not discounted, and you only get smaller portions for what you are paying for. When I inquired about the military discount, the manager stated that it was already discounted. I explained that the meal was cheaper because of the smaller portion sizes and not the same as any other meals on the menu. He replied, 'Sorry, that is the policy.' So I called corporate, and they stated that they cannot force any franchise to do anything different from other stores. Furthermore, it's not their policy to give a discount on top of a meal that is already discounted.

Wow, I have not been to an IHOP in years, and this will be the last time ever. I was in Bullhead City, AZ, and it was close. My granddaughter likes it, so why not? The whole experience was terrible, right from the get go. Not enough staff, long waits, messed up orders, sub-par food. This meal cost $60 and I think it was worth about $20. What a horror. The funny thing is that my daughter happened to be in Sedona, AZ at the same time, eating at one for the first time ever, and her experience was almost identical to mine! Bad service, long waits, and food that was not as ordered or described. She said to me, "I don't think they know what a burrito is." This was her first and last IHOP experience. People, don't go. Take my advice---almost anywhere else will be better!

My wife and I were having lunch today (March 7, 2023) at the IHOP located at 11100 SW 93ct RD in Ocala Florida. At about 2:10 PM a couple came in with a dog. This dog had a vest on that read "Support". They were allowed to be seated two tables from us. This dog was clearly not a trained Service dog as defined in Florida law. The dog was pulling on its leash and when the couple sat down the dog shook itself like a dog will do when it is wet. After seeing this my wife could not finish her lunch and we left.

I've had 4 orders delivered from IHOP and 3 or of the 4 orders were incomplete. Of the 3 incomplete orders they have not given me GRAVY for my Chicken Fried Steak! They've also substituted items I ordered, like the Jumbo Sausage subbed by regular Pork Sausage. With three orders of hot cakes, they did get the syrup right but gave me ONE butter. The ONLY order they got right was #3 out of the 4, because I contacted the Manager, before; during; and after the order by phone to make sure they got it right. I should NOT have to talk them through getting an order right. DO YOUR JOBS!!! SEE CHK #**. Web Order #**

Food quality issues, rude loud mouth waitress. DO NOT WASTE YOUR MONEY. Rude waitress didn’t bring what we asked her for then when the butter tasted like pure sodium she dismissed it and told me there was nothing wrong with it. Didn’t bring check boxes. Trust and believe you don’t want this experience for a 50 dollar breakfast. Never again and Shelby ** you should be more concerned about what that loud mouth did to us instead of asking what we did to her.

3 of us went to IHOP on South 3rd Street in Terre Haute, Ind., and were extremely disappointed. We were seated and ordered Biscuits & Gravy, and the server told us she was sorry, but IHOPs no longer carry Biscuits & Gravy at any of their restaurants. We were extremely hungry but we left anyway and went down the street to Bob Evans where they offered several varieties of Biscuits & Gravy for our enjoyment.

IHOP in Burlington County is overcharging people. Once they charge you while you are there the next day they charge you again another amount. My husband called and the manager stated that it happens very often to wait a few days and it will disappear. It has been more than 4 days and it has not returned to our account. This is the second time this happens to us in the last 2 months. Please have someone investigate that location.

Jax, yes, was so attentive and welcoming she made us feel like we were at HOME, LITERALLY!! Her high spirited Energy just captivating. I wasn’t big on IHOP. I’ll come back because of Jax. “The Jax Bowl” Spinach, onions, cheese, potatoes, broccoli and hash browns and eggs (a must try)

Me and my family have been eating here for centuries! We love the great customer service! The food! The experience at IHOP is suppose to be a happy one. Well not ours! We will NEVER EAT HERE AGAIN! The past several times we tried to eat here, no one ever even notices you exist. You never get drinks. Silverware if you get any, is dirty. The managers are rude to the employees in front of customers! This was the worst experience me and my family have ever had! It felt unsafe! We travel all year, and look forward to visiting family, and having breakfast at ihop. This is sad to see such a once wonderful company go down so far. This was the last straw for me and my family.

After we were seated this morning, 10-18-22, no one offered to take our order after waiting 15- 20 minutes. The restaurant was not busy, perhaps 40% full. We finally left since no one seemed interested in serving us. This experience was very discouraging and what was once one of our favorite places for breakfast may not see us there again. This occurred at the IHOP located at 10662 E. Southern Ave., Mesa, AZ.

I had a craving for pancakes while running errands. Asked server for an order of scrambled eggs with pancakes on the side to go. Server asked for order three times (& checked with manager) before entering into system...He was new. Upon rec'g purchase (I didn't check receipt as order had been verified 3X and with the manager) I traveled to next destination 5 miles away to consume. The bag contained syrup packets, ketchup packets, utensils & an order of eggs w/ home fries & MOLDY rye toast... But no pancakes.

Went in with my daughter, place had protective glass for COVID with handprints all over. Server was great but food was horrible. Crepes look gray at corners and rubbery. I had a burger with no seasoning and onion rings cooked in old grease with a piece of chicken from prob an old order. Never again!!!! Use to love it when I was younger.

I ordered the 2-2-2 deal at approximately 12:30 PM on Thursday 16Jun22. I had not eaten anywhere else, including at my home, during the day in question. When I returned to the restaurant afterwards to inform them about the situation, both the manager and the owner refused to accept any responsibility nor refund any of my money (Bill was ONLY $6.68). The owner then inferred that it may have been alcohol related (I don't drink alcohol). They did not apologize nor offer any discount or refund, then quickly asked me to leave the premises indicating the police would be called if I didn't leave. I then offered to wait for the police outside, but they never actually came. Very bad business etiquette. I will never eat there again, not because of the presumed food poisoning, but because of their attitude toward me when I informed of myself getting sick. VBHD and VHD were notified of the issue. I hope this message may help someone else avoid this horrible IHOP & restaurateur.

After waiting 15 minutes for table they sat another family before as they came in after us. After an hour waiting for a food she said that the kitchen lost our ticket and we had to leave without even eating. We have to find our waitress to refill our drinks. The service was horrible and we never got to eat. And she opened our straws for us which is unsanitary.

It's 13 degrees outside and I'm waiting for my ride to work. I ask the server, John if I can wait inside for my ride. He says seats are for paying customers only. Ok... I ask for a cup of coffee. He says, "Sure, as long as you pay for it first." Jerk.

Seated as soon as we came in. Friendly staff. Food was served quick, hot, and very tasty. Fries, awesome. They also have different types of butter. I like the strawberry syrup. My cousin had never been to IHOP,. He order all you can eat pancakes. He loved them. He also order the steak burger. He said it was better than ole plain everyday burger. Prices at happy hour you can't beat it.

I order from IHOP on Feb 12 2022. The hash browns were burnt tasting. The fruit they skimped on as in was not like picture. It's not worth the price they put up there. I only ate it due to I have and illness.

I recommend this place for breakfast. It's really good and I love it. If you want pancakes then IHOP is the right place to go. In my opinion ihop is borderline amazing. You should really come and eat here! P.s They have a new pancake recipe.

I said I would never visit this location, but I did. I should've gone with my first mind. We arrived around 2:15pm today 10/30/21 and there were 3 employees outside twerking making Tik Tok videos. (2 females one guy) When we went in they had come back In and were serving plates, I don't think they even had enough time to wash their hands. We waited about ten minutes, I had to go up to the counter and ask for service because all of the employees were twerking in the back left hand corner of the restaurant. We finally got served, but then an argument broke out between management and staff. It was about customer service ironically. This location is ghetto, and not to mention some sketchy characters hang around outside the area. The owner needs to clean house and rehire. Savannah, GA 204 Location

I placed on online order at 7:45 PM for a pick up time of 8:30 PM, I arrived as scheduled. I waited in my car as instructed to do so when I placed the order "due to covid 19 and CDC mandates, please wait in your car your order will be brought out to you." The system of texting was down (you used to text a number upon arrival and then they would come out apparently that's not working and so you needed to call." I called the number. I was met by a rude woman on the other end of the line. She was short, curt, and I was still asking questions when she abruptly said someone would bring it out. I was trying to find out if my order was at least being warmed. During this time she hung up on me,

Waited 30 minutes to get seated, and waited almost an hour for food. They kept getting our orders wrong. They gave us microwaved pancakes, the cheesy chicken bacon ranch was supposed to be a bowl of rice with grilled chicken, cheese, and bacon, but the chicken was raw and everything was in separate plates with no cheese or bacon at all. They told us there was no salad after we had already ordered and waited. The chicken tenders we ordered were old and really hard, didn’t even feel like chicken.

For years IHOP was my favorite restaurant.. A few years ago we visit the IHOP in Cordova Tn… After this terrible experience we never go back… We try again for 2 weeks in more than 5 or 6 different IHOP in Memphis and Olive Branch MS and is sad for me looking how this Restaurant Chain come worst and worst day by day… Let you wait for long time to come in and very long time to take an order… It is terrible!!!! Today is the last day!!! I never go back to IHOP... I DON'T RECOMMEND ANYBODY TO VISIT IHOP!!!

9/25. I told who I believed to be the manager about my allergy to soy. Yet her only reply was what contains soy. I then had to tell her it was in breads, some milk produces, candies etc. Which she said, "Does gluten-free work for you." Like it was my job to guess what had soy in it or not. When IHOP does offer an online allergy-free site to see what contains a certain allergy or not. I found this out after 1 minute or research into IHOP. I don't even work there! The waiter was good but the person I believe to the manager did not care enough to look into this for me. I would say that if you have any allergy go to any other IHOP than 2 Traders Way, Salem, MA 01970. This issue is not a company issue, it is a branch issue and needs to be addressed.

Wait to get in. LONG wait to get food. Long wait with LOW rate, tasteless, cold and inedible food, and the insult of having to pay $35.00 to leave 3/4 of the food there. Hell…if Cracker Barrel is too crowded Waffle House is better than this joint. I RARELY go out to eat so to have my outing turned into this is extremely disheartening.

I love Ihop and this experience was the worst by so far. The server didn’t say hi or anything. My food was cold, I told them it was cold and they just reheated my food. The food was touching the server dirty shirt. Never again I would eat in this location. It was in Fort Myers, Florida, on Cleveland Ave.

I'm so sick of these chain restaurants thinking that they can compare to actual gourmet restaurants. You're a step above McDonald's. In fact McDonald's is better. If I'm gonna spend 20 bucks on a breakfast it will be at a top rated restaurant not at one of your not so fine establishments.

Me and my family went to IHOP in Temple Terrace, Florida. We had to wait to be seated 30 min. They said they have no employees to work! Of course you will have no employees to work, because they pay employees cheap. The food was terrible and they charged for the bread, something that no other food chain does. Everything was expensive which did not match the test of the food. IHOP is terrible. Please avoid eating there and working there so they can file for Chapter 13. Employers need to learn to start paying their employees good so they will have no shortage.

Went to IHOP at 12755 SW 88 street in Miami Florida this evening with my daughter. We arrived at 8 and sat down, waited over 20 minutes for server to come and take our order. He came back 10 minutes later. My pancakes were hard as a rock and the food was cold. My daughter ordered a burger and it was raw. We were there for a good 45 minutes waiting for our server ** to come to our table so we could get the order set straight and done right, he never came. Meanwhile in the kitchen you could hear, what we believe, the cook yelling and complaining about how the job is not worth it for $15 an hour. He was cussing and really loud. I finally got another server to come to my table and I asked for a manager, what a surprise, no manager.

Rude management. Went to pick up an order was told I should just leave (from manager). Finally got the food over 45 min later (quick 2 egg breakfast) Was told not to bother coming back to this restaurant (from the manager). I was nice and cordial, unlike the Manager. As if I ever would put myself through that again she obviously doesnt understand customers are what keep the doors open. If you would like to be ignored from the staff and have a terrible customer relations interaction with cold food, this is the place for you. If not, please do not waste your money on this, many other restaurants that would love to have your business.

We waited for our food for a long time. My fiancee hash browns were cold and stiff. The peppers on my omelet weren't cooked, and they brought my daughter still frozen french fries. It's not the waitresses fault, but whoever was cooking had no business in a kitchen of any sort.

Our son took us out to eat as a gift to his Daddy. We arrived at about noon. We finally left at 3pm. We had to wait an hour and a half total to be seated and for our food. The food arrived burnt. We ate it bc we were hangry and knew that it would only be a longer wait if we complained. The kitchen staff were acting like it was party central. One waitress finally had two tables full of people walk out bc they got tired of waiting, that's when she went in the kitchen and said something. We only knew bc when she left, one of the kitchen staff started cursing and dropping ** bombs. Our food came out after that.

My family and I ate at IHOP location 2250 E Lincoln Ave, Anaheim, CA 92806. That was the worst service I have experience I ever had. First ** that what he said his name was and he didn't wear a name tag. First he spills water on the our table. Then I asked for hot water, he gave me a mug that had big lip stick stain on it. Then he served the water in those hot tea or coffee container when I pour out hot water that was disgusting, the water was not clear, it was light yellow. It looked like pee pee. I informed him regards to this water. He didn't change it. The food didn't look tasty to me any longer. This ruined my whole meal. Very unpleasant experience eating there. This ruin my appetite thinking that they could poison our food.

It was the most horrific service on planet earth. I am certain that I am not exaggerating. They made customers wait in the lobby and only one waiter/waitress at time would come to seat whichever customer was next, while the other wait staff made certain that when they walked by they did not make eye contact with anyone in the lobby to avoid being questioned about when they would seated and what the hold up was etc. Whichever wait staff did the seating, would get drink orders and food orders of the party they just seated before they would come to the lobby again and ask who was next. Completely disorganized.

After being asked to wait for a text to be seated, and waiting 45 minutes when we were told 35, and people leaving so there was seating available, and getting fed up, we left. We were texted 40 hours later. This is the location that’s across from What used to be Forest Fair Mall in Fairfield, OH.

After waiting 15 minutes to even be seated we waited another 20 minutes and hadn't been asked for our drink order. Given the fact that there was only five tables being served in the entire place at the time it didn't seem such a big deal to me. Us being one of the five tables. Less than friendly staff absolutely horrible service. And despite the fact that I've never actually eaten their food I will never ever go back there. We went to the Irondequoit location in Rochester New York but I will not be visiting any locations. If I could give less than one star I would definitely do it. So very disappointed in the whole experience. The overall impression of the restaurant was disgusting. Tables weren't washed seeds were dirty and so on. I got up and walked out. Totally disappointed in the whole experience.

Every time I get food from IHOP I always get sick. It doesn't matter the location. Over the years I gave IHOP chances and see if it was a certain type of food. I tried their chicken, pancakes and Belgian waffles a few days ago.

I purchased a meal for my family from here through Uber Eats. Now I know uber eats is responsible for not being able to find a driver but if I can see that so can you. I placed my order at 10:15. It didn't say they found a driver until 11:30 but for some reason my food was made at 10:15 and just sat until someone showed up. Waffles and pancakes had been sitting for 2hrs and you sent it out the door. My food was delivered at 12:20am and you're only 5miles down from me. I understand uber eats couldn't find a driver and that's not your fault but you as an establishment sent cold food out your door as if it was the customer's fault

We got there and were seated right away which was nice but when it came to having to order it took a half hour and then after ordering it took another forty-five minutes to get our food + tea smelled like fish.

Poor service, dirty floor, not practicing social distancing. Waitress for area was visiting w/ family, not caring for other tables. 30 min. Waiter # 2 took order, promised coffee refills. Never returned. Other customers were seated within 3 feet of our table. Food & trash were on seats & floor. Staff unconcerned. Stated a large group was in other side of building and waiter was moved to that area.

I oredered online in IHOP website then after 30 mins not received my order I called them but transferred me to Grubhub. I called GrubHub which transfer me back to IHOP. Until now, I have no food no refund. So inconvenient and waste of money and time.

I always loved this place but this last time it was a disgrace, waited for table then they brought us to the table still with stuff left from last customer not even sanitized, I waited and asked to have the table wiped then I notice they was doing to another table too but I guess the customer did not noticed, the waiter wiped my table and and while was wet she put the menus that got all soak and she expected us to seat then. Another waiter dry it out the table when I appreciated for it, I told them. I was not supposed have to tell them to have the table sanitized and ready before bring a customer to the table.

I signed up for a free stack of pancakes on 10/31/20. In the IHOP website it is advertised that "You can get the free stack NOW" after signing up. I did not receive any coupon via my email immediately. Instead, literally 24 hours later, I received a coupon voucher to be used at an address in Glendale, CA. My address is in Austin, Tx and my address is saved in the IHOPmembership too. Today 11/3/20, I spoke with a "Josh" about still not receiving that coupon. He stated that he is the supervisor but that it would take another 2-3 days to receive the coupon with the corrected address. I find utterly surprising as all of this is done electronically. Meaning that coupon is most likely in a template and just the wording would need rectifying. What a disappointment and quite frankly false advertising on IHOP.

The IHOP in Bellmead, TX is not a place I would recommend. A friend and I ate there on 10/29/30 and it took at least 12 minutes to be acknowledged. Common sense is to at least acknowledge the customer to say, I'll be with you shortly or something of that nature rather than say nothing. The customer service and food quality confirmed that was my third and final time visiting this specific location. It has been disappointment after disappointment. To the Management of IHOP, please find out and correct whatever happened when IHOP moved from the Baylor location to the Bellmead location. It is not the same and needs an overhaul to bring this IHOP back up to standards. Thank you.

I was at Ihop last night October 21, 2020 in Culpeper, Va. I was dinner and across from me there were two ladies. Four waitresses came out and sang Happy Birthday to her. I took my grandson there for his Birthday on October 7, 2020. I told the waitress that it was his Birthday. So she didn't know for sure if they could sing too. So she went and asked the Manager. She came and said that they aren't doing the singing because of the Virus. She did bring him ice cream. But I just think it was rude. I do like their food. But the pancakes are too dry.

I and my family of 6 went to iHop in Racine as they were closed down for a while I wanted to go as they were back up and running! I have never had such horrible service in life! First when we walked in we were greeted by being told in a rude way that my daughter needed a mask as she left it in the van. We should have left right then and there. But didn’t! We then waited forever to be seated. There was only us and another family in the whole restaurant!

I ordered breakfast four hours prior to pick up from IHOP on Cobb Dr Smyrna, Ga on a Saturday morning requesting curbside pick up. When I arrived I called the posted number but was disconnected without any reason. I tried two more times with no success. When I went in they seemed welcoming but oblivious of the absence of curbside pick up. I guess it's just a gimmick to get you to choose ihop over other places.

For the Ihop in Tucson Arizona on Broadway. Regardless of the Covid19 pandemic, the cleanliness of the restaurant is bad and this is especially directed at the tables, plates, glasses and silverware. It was still showing on the glass someone else's lip marks when they brought my water. I asked for another glass and same thing. Everything was super spotted and didn't feel clean or any measures to prevent the spread of the virus. They wore masks, but that is the only thing I saw they made sure of.

Phone wasn't answered. Management was very nasty. Told me I could get hit by a car as I requested that he correct his ordering service. Talked nastily to me in front of various customers and gave me only half of my order. Service terrible and manager was VERY NASTY AND UNPROFESSIONAL! PLEASE CORRECT THIS. JERSEY CITY ROUTE 440 STORE. RATING = 0.

My family and I chose IHOP in McMinnville to have breakfast today and we are very disappointed. Our server had a rude and uninviting attitude and body language when we were not ready to order at her first check in. When requested ahead of time to split the check between two sets of four meals, she seemed inconvenienced and had a snide comment "I guess." The server never came to refill coffee or ask if we needed anything.

We are retired, we use to eat at IHOP a lot now and think, the last two times we have eaten there, we received little good at a an high price. We will not eat there again. The service is very slow. Only 4 tables are filled and servers are slow. Waited a good five minutes to have my drink refilled. Sorry to see this restaurant go downhill.

You are my favorite restaurant! I barely ever get to go to this restaurant because it is expensive but I still love it! The pancakes are my favorite food there and my whole family loves IHOP. If you haven't gone there before you are missing out. I don't know one person who doesn't like IHOP.

Yes it’s February 25th and it’s National Pancake Day. But dies IHOP bother telling the pancakes are Free! But you can’t take them to go. One must eat them at there qualifying restaurants. It would have been nice to know this little fact. Some of us have to work through the week. It’s difficult to take time off during the day and stop by one of your restaurants and be waited on. They should at least notify the public that the pancakes are free. But one must eat them inside their restaurant. It’s embarrassing to show up and be told you can’t get a free stack unless you eat them here. Not cool!

My husband and I just got home from a great experience at IHOP in Pasco, Washington. The food was delicious and the service outstanding; however, our server Kevin took the time to visit for just a few moments and treat us as guests. His smile was contagious and dialogue involved some good human time spent together. We will plan some future travel to this IHOP as we live in the area. We just hope Kevin will be our server again.

Wife and I while on vacation to visit a family friend who lives in McMinnville came to this IHOP to eat. The young man that waited on us was very polite but just OFF. Food was served that wasn't ordered, Food that was ordered came wrong, and a salad was delivered 10 minutes after the meal came. To make a long story short a meal wasn't eaten and when we went to pay the bill they refused to remove the incorrect/uneaten meal of roughly $15. The manager ((Samantha ??)) comes out huffs and puffs and FINALLY removes the incorrect/uneaten meal from our tab. And although service was BAD We STILL TIPPED $7.00.

Great food and food choices. My only recommendation is to use real butter in the preparation and serving of their foods. Warm syrup and consistency in food prep have been reasons that we keep going back.

Customer service is the difference. A smile for starters then genuine courtesy. I always felt that the waitstaff didn’t want to be at work and certainly doesn’t care about the customer. How can they expect a tip if they have not provided good service? There were times two employees would have a a conversation with each other and ignore me until I spoke up and said excuse me. That’s unacceptable to see the customer (without acknowledgment) and continue with their conversation. It was rude. I could go on and on but great customer service goes a long way especially towards repeat customers and maintaining or increasing the customer base.

I recently visited the new IHOP location in Lincoln Rhode Island and I didn't realize that the food was going to be that great. My expectations were a lot lower. The service was great. The atmosphere was great. The food was awesome. The selection was pretty good. I thought they actually have a burger that's better than Five Guys. It's just great.

My husband and I usually enjoy breakfast a couple of mornings a week at McMinnville OR, IHOP. I particularly enjoy the harvest grain pancakes, however order only 2. We find the food delicious and promptly brought to our table from the grill just as we order it. Eggs are always cooked as ordered, as is all of the food. Coffee is not bitter with carafe being regularly refilled. Servers are very congenial, most times calling us by name, and serve us with a smile. New servers are always aided by either a seasoned server or store manager. Manager always walks through several times, greeting people, oftentimes by name. We have eaten at IHOP in Twin Falls, ID and Bend OR and have received excellent service and food at those locations. The online coupons are also Great!

It would be nice if we could substitute other sides for eggs as not everyone eats eggs. And expand the variety of the beverage menu. More free refills for the beverage menu would be great! Cameras in the restaurant were an effective way to get good customer service and good food but you took them out. Bad move!

IHOP has great pancakes and other breakfast food. Most IHOPs are clean and have good service but I have been to some that are not. For a while I avoided IHOP restaurants but I have found nicer ones lately; so I am a customer again. I really like the newer wheat pancakes.

Just an average experience overall...the service is usually average at best...attention to detail is average as well...whether you’re dining in or ordering online. Denny’s pancakes taste better in comparison. But the kids enjoy it so we continue to go there.

I'm pretty impressed with the quality of food at IHOP. The menu selection is diverse and I can usually find something I'd like. More often than not though the staff is terrible, making it a not-so-great experience. Not sure if they're understaffed or undertrained but I'm unimpressed. Also, I feel like I'm paying for a lot of unnecessary food. Expensive meals that are way too huge to eat anyway. I'd rather pay less and have a more reasonable portion size.

The first time I went to the one in Germantown, I sat down and was looking at the menu. It felt greasy so I went to wipe it off and then she brought the water. The glass was streaked and filmy. I then opened the flatware and it had water spots on it. Got up and left immediately and will never go back. If the table is that dirty I get sick at my stomach thinking about the kitchen.

I appreciate the variety of pancakes. It's their differentiator and is what keeps us going. The pricing is fair too. However, some IHOPS are better than others. I always go to reviews to help make the final decision.

Decent family restaurant with good quality breakfast and variety of pancakes. But not a fan of the lunch or dinner. Staff are helpful and even in peak hours when the place overloaded with customers, they are professional.

The Breakfast & Dinner menus have a great selections for both Adults & Children at reasonable prices. Servers are always friendly & give great service. The food is always served fresh & hot. The restaurant always has clean tables & floors.

They have a great selection and I end up eating too much when I'm there. I love their combination plates and will always go there for breakfast and brunch. I have had a few occasions to go there for dinner and the selection is fine for me.

We had a party of four, first the waitress acted like she couldn't speak english. We had to beg for refills. Quality of food is not what it used to be. A couple got burgers & fries, I got a bacon lettuce, and tomato grease dripping from the bacon...

Great breakfast, good selection, and very fast service. Usually go to place when we travel. I like their prices too. Lunch is just ok and we have never ate dinner at IHOP. There are locations all over U.S.

IHOP really is dedicated to keeping its stores clean. I have not seen one where it is not clean. I have moved to another state and I still see the same wonderful clean place even here in the new state no matter which IHOP I order from.

We always love to going to IHOP, being that we can’t make it as often as we like, so when we do go it’s always a treat. The Pancakes & French toast are the best as well as the coffee. And it’s also very affordable.

We have visited IHOP several times lately and each time the breakfast is cold. We are not happy as we like eating there. The service is generally great, but cold food turns us away. We may try it again, but it will be awhile.

Ordered omelette with hash brown and they got omelette with pancakes. Then they took forever to bring the hash brown. Waited for another 10 minutes to just get the hashbrown. Had to again wait for ketchup.

IHOP is always great and they make sure to really take care of their patrons. They’re a cut above the rest in the crowded sea of restaurant chains. We support them because they really care about their customers who keep them in business!

I’ve been a long time fan of IHOP. I’m a breakfast lover and really like their pancakes. However, their menu is very diverse if you’re not wanting breakfast items. They have season specials that are tasty and fun. Good value for the money...you’ll never leave hungry.

The IHOP on Mills Civic is my favorite restaurant. The food is perfect and very helpful staff. I was in there last week with a client and he commented on the excellent food and customer service. I provided an extra tip.

I always go here when I'm on a business trip because it's familiar and you know you can always get a delicious meal. I can't wait until the Fall when I can have their pumpkin pancakes with a large variety of syrups. Love it here.

Food, service, and value all above expectations. The service was phenomenal. Always is tremendously great. Love the ultimate breakfast. 2 bacon, 2 ham, 2 sausage, 2 eggs, scrambled hash browns, 3 pancakes and syrup, wheat toast pancakes are fantastic. Great value for the money.

Me and my family enjoy eating at Ihop. I think for a primarily breakfast spot they do offer a lot of different options. They have recently increased the options on their lunch and dinner menus which is awesome. Feeding a family of 4 sometimes gets rather expensive, but I can always count on being able to go to ihop and staying within my budget. I also see where they have increased coupons. I usually go to a restaurant and download their app if there is one available, so that I can have the options of their coupons or specials. Ihop offers these options also.

The wait in getting a table isn't too bad, about 15 minutes. The thing I like most about IHOP is having the coffee carafe left there at your table for refills. Their breakfasts come to your table nice and warm, unlike some other chains I've gone to. The lunches served are tasty, as well, with a nice selection to choose from. Nice place to visit with the kiddos.

The value for the food served is great, however sometimes the food is cold because the waitresses are so busy and forget. But they are very knowledgeable about the menu items, options and add-ons. Some are friendly and some are just courteous. The food choices are great especially for those like myself that are health conscious but it would be great if you had a variety of herbal teas, I am not a coffee drinker. To sum it up the restaurant is always busy so the food is good, and affordable especially for big families. The service just needs to be a little faster and some of the waitresses and hosts should smile, it goes a long way. Thank You and Happy Holidays to All!

My experience at IHOP always the best. The waitress have good customer service. I'll take IHOP over Waffle House and Huddle House. I love myself some pancakes from IHOP. My family loves going and my friends and coworkers.

Great place to eat. Great menu selections. Service always on par. Also the food is exceptional. And I mean it. About 3 different locations Surrounding Austin Texas and they’re all really good locations that are consistent well flavored. Once again great service. The pricing is perfect. IHOP just want my best places to go now and then I’m going to get real food.

I like iHop because of their varied menu, endless coffee, relaxing table service atmosphere. I regularly order their chicken and waffles, or pancakes and sausage or bacon and eggs. All are made to order at a reasonable price.

If you're looking for a good breakfast restaurant then IHOP is your place. They have a good selection for breakfast and also lunch and dinner. They are open pretty much all the time so you can almost always get in there for a meal.

There's pancakes and there's waffles. I've had both of them at International House of Pancakes, YUMMY to say the least. These pancakes and waffles are the best I have ever eaten. There's so many selections to choose from, it's very hard to pick one dish.

Each place that I have lived over the years has had a IHOP very close or fairly close. Some where wonderful and a few were very unwonderful. However, where I now live in Bremerton there is no IHOP but there is one right down the road in Silverdale. It is by far the best IHOP I have been to in years. The welcoming staff couldn't be better but the waitstaff actually outdoes them. Love going there and have never been unsatisfied. With the amount I usually eat there, your prize could take care of at least a half dozen visits.

Although we only go to IHOP for special occasions, they are the only chain that offers crepes with Lingonberry sauce. It is my favorite breakfast so we go there when we are celebrating. They have a myriad of breakfast foods of great quality, however, i feel they are quite a bit more expensive than their competition.

There is a decent selection of breakfast foods. Too many would deter from the quality and too few would send the prospective customer to another restaurant. The amount of food on the plate is perfect. Seldom is something ordered not prepared correctly. It might be a good idea if the restaurants were just a tad cleaner but they are not so dirty as to scare away patrons. Very kid-friendly.

Well I think the prices are too much! And not all locations have consistent food quality and service can vary state to state and country to country. I hope they can lower prices then I will return and enjoy the restaurant again!

Service is always great and the staff is friendly and helpful and the counter is always very clean always dressed to their company code. Management always has great control of operations. The outside of the building is very clean so that’s a good sign of feeling like it is going to be nice on the inside. I would recommend this establishment to all my friends and family. Keep up the nice work and never let down on service. Always strive for 10 nothing less.

Food was very good, the waiter and receptionist were more than helpful and friendly. I would recommend them to everyone. My food was served very quickly and was very hot, as it should be.

They know how to do pancakes and the best thing, you can have them all day long. Other items are good - I had a burger a few weeks back and it was pretty decent. Had other breakfast items and they can be hit or miss. Not a big fan of their bacon.

Welcoming, great service, good food and value. We will definitely go back. Had great contact with person taking our name prior to being served. Our server was welcoming, easy to understand and him understand us. Came back periodically to see all ok even though it was extremely busy. Had not been there in years and was pleasantly surprised.

Food is good, servers are polite for the most part. I wish they would have military discounts every day, not the days when soldiers cannot go.

I live IHOP'S breakfast and it’s one of my favorite places for valued food. The service isn’t the best in the world but still not bad. My favorites are their omelettes. Just a overall good place to go on a budget.

I've eaten at IHOP about once a month this year and purchase the senior discount meals, particularly the turkey dinner. It's very filling and I really am grateful for the reasonable price. I intend to keep returning there for their good food.

I have found the food is of good quality but the preparation is inconsistent. The service has always been very good. I menu selection is better than the usual diner for breakfast as it has the option of ordering combinations of eggs and pancakes without the need to order a side of one or the other.

Serving size and quality is pretty good for the price, with varieties of other options but pancakes and waffles. Kids usually love this place. Give it a try. I'm a regular customer of the branch located in 6th St in New Westminster, BC.

The best all around restaurant for your money. You can take your family there. You can even go there for holidays. It's festive. It's very friendly. The waitresses are awesome and the food is great. The prices are very reasonable. What more would you want.

IHOP offers a great menu at reasonable cost. I particularly appreciate the Seniors’ special menu. IHOP understands that seniors do not eat as much as we age and we have limited income. This special menu is perfect. Food items are consistently good so we know what to expect. I am fortunate to have an IHOP within three miles of me, but would drive further for its offerings.

The service is lousy. The prices are too high. The food is never how you order. IHOP in Tuscaloosa, Al will never go there again. The restaurant was not clean, and tidy bathroom was terrible. Stalls had no tissues paper all over floor. Did not smell clean.

We live iHop yet wonder about one location that went downhill in a bad way. Overall for iHop we love the menu, the value, the wait staff and the customer service. We are older and especially like the senior part of the menu.

I've eaten at IHop a number of times because my friend likes it. I get the basic 2 eggs special. My friend gets the Fancy Pancakes or Crepes which are loaded with unhealthy trans fat and huge amounts of sugar. A super unhealthy combination of useless empty calories. Their coffee is very good though not worth coming for. My choice was fair and also not worth coming back for

I rate the restaurant absolutely horrible! My family and I had just arrived in West Palm Beach Florida from San Jose, Costa Rica. We flew into FLL and arrived in WPB at 10pm. After checking into the Holiday Inn Palm Beach-Airport Conference Center location, we were starving. The hotel's restaurant was closed. We had noticed an IHOP right down the street, so we decided to go there. It was only 2 blocks away. The parking lot was deserted. After parking and getting out the car to enter the restaurant, we saw 2 employees exit the restaurant at a back door to go smoke.

Great place to go for good food in a good atmosphere. I've always liked the variety of food choices. Customer Service is ALWAYS fantastic. I think to make it outstanding, it's important to remember your roots and where you come from, instead of trying to re-invent (remember IHOb?) Staying competitive is important and I have no doubt that IHOP will continue to improve and strive for the best, but remember your base and what brings you to popularity.

Took my parents to eat at the IHOP at Epps Bridge Rd, Athens, GA. Walked in the door, noticed there was a plastic odor. Was seated, waited for the server, the odor was ever present. Placed our order. When the food arrived, IT had that god awful plastic odor. The oil the cooks are using reeks of a plastic smell, the food tasted like plastic, was terrible. I sent my plate back, to be taken off our bill. My parents picked at their food, too polite to send it back. I told the server the food was awful. The whole feel to the place was like a dead zone. No good food smells, just that plastic odor. Never stepping foot into another IHOP. The chain has really hit the skids. Used to be a really great place to eat.

IHOP delivers a great breakfast at a reasonable price. The service is always good and the servers are pleasant. When comparing breakfasts from the drive through McDonalds or Burger King the value and quality is much better at IHOP.

Always had a good experience at IHOP as the waitress is timely and makes sure my water is filled and everything okay. Not a long wait for the food even when they are fairly busy, and the food is prepared very well. Love the pancakes.

The Garden City Kansas IHOP always greets us as we walk in. They check on us during our visit to make sure we are happy with their food and service. They make us feel important and valued as customers.

I eat at IHop often especially when taking children out for breakfast/brunch. It is convenient, the service is good, menu, food choices and value are good. Also cleanliness is very important to me. I generally eat at the South Shore mall location which is kept clean including the bathrooms.

The IHOP on Staten Island shut down because it was dirty and infested with germs. Pancakes are great, but keep it clean. Otherwise, great food chain, but nobody is eating there if it’s dirty! I recommend cleaning several times a day!

This is the only local restaurant where I feel comfortable eating alone. I do not like sitting at the bar on a stool or as in others it's not uncommon to be seated at a small two chair table, and all too often next to the kitchen entrances with the waiter staff going in and out seemingly without end.

The IHOP I go to is real good as far as getting seated promptly. The wait staff seem to be in such a hurry all the time when taking an order then the food takes longer than it should. I have had to send back an order because the waitress wrote the item incorrectly. Then after I got home I realized I paid for the wrong meal, not what I had to wait longer for. I did not call as it was not more than $1.60 more and it was not worth it. Perhaps she was having a bad day. The bathroom generally smells as if there is a sewer problem. Other than that it’s all good.

They have good breakfast food but are overpriced in every area. Their service is above average but it is not exceptional. It is clean and not a super long wait during peak times. Usually clearly seen from highway and good access. Parking is above average. Wait staff can be involved elsewhere and not available for a while.

This is one of my favorite places to eat. You can get breakfast or burgers at anytime of the day. I have never had a bad meal there. Food portions are large. I usually take about 1/2 of my meal home. So I really get 2 meals for the price of one. Wait staff are friendly and helpful. If you ask they even have flavored creamers for your coffee! They give you a pitcher of coffee. They will also refill it for free. Their decaf coffee is never old and yucky. The place is kid friendly. They give a coloring placemat, a small box of crayons to kids. I often find coupons in my local paper for buy one meal, get another free. I often take my 90 year old neighbor there for brunch.

Waiting over 40 minutes for a Belgian Waffle Combo and 1 Belgian Waffle, the food was cold; so I requested a new order. I advised the so-called manager I didn't want the food reheated, but a brand new order. She said she would make a new order, but she brought the same cold order. This is a newly opened IHOP in Lovejoy, GA. This was the worst customer service that I have ever received in a Ihop. The management and waitstaff needs to be trained in good customer service and time-management skills. Although I only live 5 minutes away, I will go back to the Fayetteville Ihop. Since I was unable to rate this store less than one star, I used one star; but my rating really is 0-stars. Receipt #**, Dec. 28, 2019 @ 10:51 A.M. I don't know how to download receipt or add photos to this review.

I have frequent many IHOPs in many different states however the customer seems consistent. Often the servers seems unhappy, no communication with other employees, often argues in front of customers and food is cold. If you inquire or ask for something additional most acts like your bothering them or it takes another 15 minutes to receive it.

This is a wonderful family restaurant. They tolerate my four children under 6 with ease and nothing ruffles them. They are able to make going out to eat with four kids fun for Mom and Dad! Also the buy an adult meal get a kids meal free helps it be a great value for the money. We never leave hungry.

Terrible service. Hash browns came out burned. Ask for replacement. Took 15 minutes and came out cold. This took place at 4187 N Oracle Rd, Tucson AZ 85705. This was around 7 pm. Everyone in the same area received their food at a decent time, ate and left. Instead of my waitress bringing my replacement hash browns, a waiter bought it and said said they were busy. I once worked as a cook, and I know when busy is busy.

Love the iHop in Newark, NJ! They offer home delivery as well as catfish! The service is excellent, and is the best iHop we've ever been to (we've been to 7 others). Waiters and waitresses are very attentive. The food is excellent, and, always hot upon presentation. The most perfect restaurant we've been to! We've had fish, chicken, roast beef, every version of eggs, and the omelette share superb! Bacon and sausage links are never overdone! My fave place on the planet!

This chain could/should be much better than it actually is. When there for breakfast, the dining rooms are too small for the crowd and it takes a while to be seated in their small waiting area. If their takeout system was properly organized, I would gladly use it.

My last visit, I waited about 15 mins before any one asked me anything. The security guard acted more like he knew more than the actual workers. The server was very nonchalant. The steak was too salty. The pancakes were very good. The place wasn’t clean. I took my order to go.

Great Experience. Would definitely recommend this IHOP. Great atmosphere, clean, and Macy our server was amazing. She has a great personality as a server. She also created a spec... Date of visit: December 2019

My husband and I visited IHOP in Houma, LA on MLK Blvd. tonight. We both submitted our order thinking this would be a quick meal. My husband and I waited about 30 minutes before only my husband meal was served. I had to wait for mine. My husband finished his meal before my meal was served. My meal came only with the entree and I didn't get my side until I was halfway through my meal. I do not blame the waitress, but I do blame management. There were about 6 waitresses on duty with only 2 cooks in the back. The establishment was not busy with many empty tables. Customers who entered way after we did got their meal and I still waited. I asked for a to go box because I was too frustrated to even finish my meal. I have been told by friends and family that they no longer visit IHOP because the wait for their food is unreasonable. I will not be visiting IHOP again!!

Visited Ihop in VA, Centreville location, and had a problem with hot chocolate to go. I opened the cap and confirmed that there wasn’t whipped cream or any decorative topping inside. As I almost finished my drink, I started to feel a number of lumps. Inside, there were floating hydrophobic lumps, and greasy and thick fat layer stuck to lower inside of my cup. Contacted Ihop, and they said it’s whipped cream. Their reply was more disgusting than those lumps inside of my to go cup. A terrible experience.

My family and I went for a early morning breakfast after a 6 hours drive into Atlanta. We waited 45 minutes and there was only one more couple in the restaurant as customers. I saw my Order when it was ready and tells the server. She say, "Give me a minute." 10 minutes later she brought our food. Everything was cold. The Hash Brown was so hard my husband couldn’t cut it with the knife. We reached out to the server who turn us over to another employee, there was lots of worker in the store there was no reason for us to be treated that way. I visited Atlanta at least once monthly and I will never go there again. We Had no choice but to pay for our drinks and leave. No apologies or even try to fix their mistake..

My daughter and friends plus parents went to the Hermitage Ihop. We had roughly 50 people total but the servers were terrible! Some of the people didn’t get their food or drinks 2 hours later. We spoke with the manager but he didn’t care at all! He said we should have called ahead so they could be prepared and the service would have been better. I’m sorry but they were extremely slow because it was 10:30 at night and they no customers to wait on. I’ll never go back to this location again!

I went to IHOP on Veterans Day 2019 in Gainesville Florida. As to be expected, the place was packed because IHOP had a special for veterans. The red, white and blue breakfast. Even though they were swamped and the wait was a little long my server was wonderful and the food was worth the wait. I just wanted to let IHOP know that the troops appreciate them. Thank you again.

I traveled from Austin TX to Houston Tx today. A friend paid for my lynch. As it's a Sunday they are fairly busy. I asked for a table for 1 and to hold the food till I was seated. They bypassed me then the greeter handed me a to go cup of coffee. I told her I wanted to be seated. She sat me in one if their huge tables where I was immediately booted by the hostess. I was then told to go back I was on the list. I watched them seat numerous people before grudgingly seating me. I had to ask 4 times to see a manager. THE manager seated me, gave me a few sugar and eventually some cream. He also took my to go soup they handed me when I sat and put it in a bowl. Not 1 waitress has checked on me in 2 hrs. I have not left to see if they do. Well back to the manager I go. I asked for a refill on my coffee twice now. No coffee.

The service was great, the bill was outrageous, my husband ordered Fisherman's Platter, he got 5 shrimp and 2 triangle shaped fish maybe haddock. Couldn't tell. Looked like the ones I buy at Walmart, the first time I went when they had just opened, the size of my burger was way bigger, now the bun is bigger than my 10 dollar hamb well steakhouse, but I was sad. I a hoping they have lessons on what they serve, maybe I personally will never return, I should have known. The parking lot was empty for a Sunday afternoon even, 99s was packed people waiting outside,, well they won't be in business for long. Short lived and small meals. Big prices.

We waited for forty minutes to be served, while other customers were served that hat had come in after us. My husband received his egg burned. And my French toast was way underdone. I have pictures. Then we waited on the manager to comp the meal, we finally just left.

My wife and I used to go to IHOP at least once a week for years. Then, several months ago I found that the food took a turn for the worst. The main thing was the hash browns. The best thing I like about breakfast. They served a small, square portion that tasted terrible. Plus the breakfast was not warm. I complained about it and was told they no longer make their hash browns from scratch and now used frozen hash browns. That ruined my breakfast experience. I then tried them again due to receiving a gift card for my birthday from my daughter. Again, I asked about whether the hash browns were made there or frozen. I was told it was frozen. That to me is not a real breakfast from a restaurant of their caliber, and I do not ever plan on eating there again if they have to go that cheap.

Experienced great service in the Costa Mesa IHOP by Anny. She is in my opinion the best IHOP waitress at this location. Warm, smiling, greeting when she arrived at out table. Always had a smiling, happy face while working. Excellent in communication with us. Always made sure we had everything we needed to avoid running out. Anny knows her job very well & would make an excellent candidate for a future promotion like a manager in the near future. She has excellent customer service skills. Thanked us for our business. Anny is very friendly, always smiling, respectable, courtesy & very pretty. For sure for future visits when I come to this Costa Mesa IHOP I will always ask for my favorite waitress Anny to serve me.

We stopped at the IHOP on Peculiar Dr close to Kansas City this morning and it was absolutely the worse service ever. We stood and waited forever to be seated and there were only about 4 other customers already seated. The waitress was not very nice. Took forever to get our drinks. Then when the food came out my order was messed up and had to go back. My parents were almost done eating by the time I got my food and all I ordered was a scrambled egg sandwich. The server that brought our drinks out had poor hygiene. Dirty hair and nails. When the waitress brought my sandwich out she just basically tossed my plate in front of me and my sandwich flew off the plate on to table.

Keep in mind this was our first ever visit to an IHOP (we are both around 50 years old), but were out of town in Davenport, Iowa and wanted breakfast food for lunch. We stood in the waiting area to be seated for a few minutes (restaurant was nearly empty), even noticed the sign on the counter "no bills over $50" while waiting. We were seated near the kitchen as we avoided items on the floor. We ordered our drinks, the waitress mentioned she was new and slightly frazzled, then my fiancé went to the car to get us jackets since it was freezing.

The IHOP in Catonsville Maryland is the worst place to go and eat. The management is a joke. They will steal money from their employees and customers. It’s dirty and they don’t care if your food falls on the floor. They will pick it up and put it on your plate and microwave your food. Go to McDonald’s. That’s 100% better than IHOP. Trust me don’t go here. The owner is a cheap guy and steals money from his employees and does so many tricky things. So I want him to lose all the money he took from his employees so don’t go here.

I was craving breakfast for dinner on April 29, 2019. So I ordered eggs and pancakes. I had a delivery service called Doordash deliver my food. Well I ate the eggs first then went to eat the pancakes. I took a bite and saw a white lump just under my pancakes. I lifted the pancakes up and discovered a white pill with some white powder all around the pancake. I almost immediately started feeling numbness and tingling on my lips and up the side of my cheek. Then my neck muscles started to go weak and my leg muscles. I called IHOP but they did not answer. So I called the company that delivered Doordash and they documented it and refunded the money. I am currently at the ER getting checked out to be safe.

A new IHop opened in my neighborhood. My neighbor gave me a gift card with 25.00 amount. On 4/16/19. I went to use gift card. Arrived at 7:30.Cold food at 8:46p.m. Could not use gift card because manager didn't know how to. Very disappointed. Restaurant was cold also. Will never go back again. Embarrassing to hear that manager could not credit amount off gift card because he did not know how. I called 800 number on back of gift card they said 25. Amount is on card. Poor service and management.

We went to IHOP in Lincoln RI on March 17, 2019. 8:00 am. There were very few customers. We were seated and given a pot of coffee. The waitress said she would give us a few minutes to look at the menu. She came back about 10 minutes later and took our order. A Belgian waffle with strawberries, 2 strips of bacon, 2 scrambled eggs and 2 turkey sausages. More than 20 minutes went by, she came back and said it would only be a few more minutes. Still there were not many other customers.

My friends and I go to IHOP for dinner, and the lady tell us that we needed to wait. 5 mins later she points to where she wanted us to be seated. We order our drinks and food, and it took an hour for the food and the drinks to come out. My 2 friends got their food except for me, but they didn't eat because the lady left us sitting utensiless. 10 mins later she comes around the corner. I don't know what the problem is, but I hope no one ever has to go through this.

This was our first time at IHOP and we went in because of the all you can eat pancakes. So I ordered a basic meal of bacon, eggs, hash browns and pancakes. Which was $12 and then ordered 2 kids meals that didn't come with drinks (which cost an extra $2.50 for drinks) and $3 for adult drinks. Needless to say $40+ for 1 adult and 2 kids for very basic breakfast is way overpriced. I usually pay around $25 almost anywhere else with better food. Even though the taste of the food was okay it's a rip off.

We visited this IHOP close to the Palm Beach International Airport. The outside of the building was tidy and the windows were clean and shining. Once inside the person who greeted us was friendly and efficient, Francis. She gave us a nice corner booth as requested. The menu was quite large and had a little bit of everything for a choosy family. My husband and I decided on breakfast and my mom got Fish and Chips. The vegetable omelet was fresh and quite tasty, the 2 by 2 by 2 was cooked to perfection (and I am quite fussy about my fried eggs) and the Fish and Chips was made with nice white fish and hot and crispy. The manager greeted us and checked in to see if we were happy with everything. The staff were all busy with customers and the energy in the restaurant was very positive. They even said goodbye and thank you as we left. We will definitely try this establishment again when we are in the area.

My son and myself went to IHOP for breakfast. I ordered spinach and mushroom omelette. It came with tons of onions in it. Sent it back, asked the waitress for one without onions. Manager came out with attitude and want to argue with me. I’m a female that doesn’t like arguing. I said, "Never mind, I’ll just pay for my son meal. I don’t want anything." As we were leaving the restaurant keep in mind I was never planning on coming back after that the manager goes, "Don’t come back." I’m a manager of a large retail company. Never treated my customers in such rudeness and attitude behaviour. I really think he acted like that because I’m a female.

My husband took me to breakfast at the IHOP on N. Dale Mabry in Tampa, FL. When I ordered my meal I asked for my eggs over medium and informed the waitress that the egg whites had to be completely cooked as I couldn't stand running whites. I also said I will send them back if they are runny. When my breakfast came out one egg of OK, the other runny so I sent them back and asked her to let the cook know to completely cook the eggs. When the eggs came back out, both were runny so I sent them back and asked her to take off the eggs from my tab.

The store at Ken Caryl and C-470 in Littleton Colorado has been a disappointment for years. The staff quits on a regular basis, manager doesn't show up in the morning to open the restaurant and today they don't have coffee because they are out of filters. Corporate needs to do something with this store because it's the worst one in the metro area. It's a good thing I can always count on Village Inn across the street to be open, staffed and have coffee.

Today December 29 2018. Placed drink order water with lemon and Coke, waitress brought drinks, I ask again, "Please may I have lemon." She took our order, we started to eat, again I ask for lemon, she brought ketchup, nothing we ordered had any use for ketchup. I ask again for lemon, she did bring lemon, there was still sticker, meaning lemon had not been washed. We had a gift card. I did not know you can give tip on gift card, so I had some change I was leaving on table for tip, as we were leaving the lady said twice don't forget your change, to me this was a smirk of saying, I don't want your change, so I picked it up and left feeling as I no longer cared about going there again, it was only $1 in change, but that was all I had, could tell she was ready to go home, because of language that was said to her co-workers. I am 61 don't feel like have to tell people, if you can't be nice, go find another job. This hurts a business.

My husband and I decided to go Shop for brunch since my husband had an early doctor's appointment. We came into the restaurant and the Waitress saw us and for 10 minutes we stood there and she did not say anything to us. Another waitress that passed by said to us someone will be with us and so we waited. When we did get seated my husband ordered 2 teas and 2 orange juices, we got the tea but no orange juice. My husband asked the waitress twice for the oranges juices. On the third time she brought 1 orange juice. When we finally got our food my crepe was burnt and so we left with only one meal for my husband. That was it.

It’s 9:37p on Friday, December 7, 2018 in Merced, CA. This IHOP closes at 10pm. Our family arrived at 9:30p to eat. Some of the lights were off on the outside so it was clear they were ready to leave. When we walked in I asked the male employee “are you still taking customers?” He replied, “well, if you want” and my reply was “No, do you want, you’re not very welcoming.” He said “well, I’d like to get out of here on time, I have to get up early.” So, my husband said to us “let’s go.” I couldn’t believe it. He could care less. Unfortunately, this business is owned by someone who has no idea how their employees treat customers. It’s important to post this here, it’s certainly my hope the manager, owner or corporate sees this. Horrible customer no-service.

After 25+ years as loyal customers, we will never go to another IHOP! After watching all the marketing hype about the Grinch movie and IHOP's special Grinch pancakes and hot chocolate, we decided to treat our grandson to a special Grinch day. He was *very* excited! We started with the movie, which was great. Then we went to the IHOP in Northlake, TX for Grinch pancakes and hot chocolate. Our server told us they were all out of that "Grinch stuff (green whipped cream & heart candies)."

I want to start by telling you that generally I like IHOP and we go to eat there with family and friends many times. Now I want to draw your attention to a restaurant that is in Jacksonville Florida on Baymeadows Road. The first time I was there about 3 months ago, I ordered Sweet Cream Cheese Crepes. When I got the food I was very unpleasant and unhappy because the pancakes looked totally different from what I knew from other IHOP locations. The crepes were small (if I put one next to the other were the size of a normal one). They were cold (I always have received at other IHOP warm and fresh crepes) and they were dry (they were certainly old). I called the manager who apologized, took the plate, and in a few minutes came the waiter with the same dish that they added a normal and fresh crepe.

I have been a loyal customer of IHOP all of my life. I've been to a number of their locations across the country. I live in Stockbridge, GA and had been to IHOP Store #480 before located at 3675 Highway 138 Stockbridge, GA 30281. I had my second visit today, September 14, 2018 at 12:20 p.m. with my aunt and to my surprise there was no one available to seat us immediately. When the hostess finally came, she failed to inform us that the floor was still wet. I had to catch my balance before being seated.

So, a few days ago, my 10 year old daughter and I stopped at the IHOP in Cleveland, Tennessee. We we looking forward to eating the delicious breakfast I fondly remembered as I child. Talk about disappointment. We each ordered the strawberry cheesecake pancakes and I ordered a side of bacon and a hash brown for us to share along with a root beer and sweet tea. We each received only one pancake.

We were passing through Eldersburg, MD and we stopped at the IHOP. It was great! The food was great, the staff was great and the manager of the restaurant came to our table and was nice and spoke to us. We had a great experience!

We hadn’t been to IHOP for a couple months and decided to have breakfast 7/25/18, about 8:00 a.m. restaurant had very few customers at that time. Service was fine, but order was wrong, food was skimpy (much smaller pancakes than we used to have) and really the flavors weren’t as good (bland). Just not enjoyable! Too expensive for what we had!

Tried the New Orleans (Canal Street) IHOP for a second time. I give it one star only because the place was pretty clean. Ordered the burgers they have been advertising. Took over 40 minutes before the waitress came back to tell us it would only take a few more minutes because the cook had to DEFROST them. Which most people know... means MICROWAVE. Told the girl to just box it up we would take it with us. We paid. Went outside. Took a bite. I ordered a bacon burger. Surprise surprise, no bacon. Husband ordered a Mega burger, he ended up with a single cheeseburger. Ugg. And to make matters even worse the inside of the burger was COLD! RUN away from this place. McDonald’s is just down the street! But Company Burger is even better! Never again.

On Saturday, June 9th, 2018, I had the misfortune of selecting the Brainard Village IHOP (#3380) in Chattanooga, TN as my choice for lunch. That was a poor choice. Five minutes after being seated, a server finally appeared to take our drink order. When she returned 5 minutes later, we ordered our food. Twenty minutes later, we received our food. I had ordered an omelet with pancakes, but found that I was given a bonus of a hair on my omelet and another hair on my pancakes. As I left the restaurant, I passed by the open kitchen doorway and witnessed some employees (perhaps cooks) there playing "grab-**", and none of them was wearing hair protection to prevent hair from falling into food. I will never again darken the doors of this particular establishment.

Normally we visit one every few months. Our last visit was unsatisfactory & the manager gave us 2 $10 cards to come in again. We decided to try today. Our experience was not going well at all. Had no host/hostess, so we sat ourselves. A couple came in behind us & they were acknowledged, welcomed & sat down at a table. I went & spoke up to the employee & made our presence known. He gave me a look that was as if he didn't really care. Our waitress was unknowledgeable of our questions. She told us they were out of some of the foods we inquired about. I'd asked for lemonade instead of water. She declined saying the machine was broke, yet there were some people drinking lemonade.

The customer service was very good and I have no complaints about the place itself. It was all clean and comfortable. My complaint started with the fact there was no 100% real maple syrup at all unless you brought it in yourself. For the cost of these pancakes I expected real syrup and none of that high fructose maple flavored corn syrup crap. I can buy that at any corner grocery store anywhere. The complaint went further with the burger I ordered. It tasted great and I always love a burger. My complaint came when I was brought the bill to pay $20+!!! That is ** insane and I do not drop the ** bomb often or lightly.