International House of Pancakes (IHOP) Reviews

Been here many times but this time it really sucked. Everybody working the morning shift on Friday was walking around like zombies. Seating was slow, getting waited on was slow, getting meal was slower, had to go find waitress to get bill! Meal was screwed up! Brought strawberries and bananas in little bowls instead of on pancakes! Hash browns were cold! And on checkout, they didn't care!! This was in Casa Grande, Arizona!

They used to have Pecan pancakes -- not now!! I go to Cracker Barrel now, they have them. Maybe it's a nut allergy worry. Please bring them back. IHOP Cleveland TN. Put a sign on the door -Nuts Inside!

It smells like a wet dog in the restaurant.. I’m here to have a heart transplant and wanted to eat my favorite before surgery…which was their pancakes.. I reach to pour the syrup it’s nothing but water and syrup… I asked the waitress to taste the syrup. She replied that’s exactly what it’s water and syrup.. It’s like the diluted the syrup with water… The waitress continues to bring me a total of 5 different syrup.. All the same. Management did not come out when I asked to speak with them. They just told her to remake my meal.. There wasn’t a point in remaking the meal if the syrup wasn’t right..

With inflation skyrocketing, all restaurants and stores have increased their prices. IHop has made a tactical sales error in raising their beverage costs far too high, and leaving food lower. If they would lower the cost of a beverage (from the $4.09 now) by $1.50 to $2.59 - and raise all their meal prices by this same $1.50 - they would stay level - and probably increase sales. $4.09 is just too high for a glass of soda or cup of coffee - and take my word for it - this is scaring customers away.

ARRIVED - 10:25 PM. The following is a time-line of my final visit at the IHop located on Sunland Park Dr. in El Paso Tx. 07/06/23. Arrived (approx)- 10:20. Seated - 10:32 PM Wait staff Arrived- 10:47 PM. Drinks Arrived - 11:09 PM. Food Arrived. - 11:36 PM. 2nd Plate (corrected)- 11:41 PM. This has become the norm when visiting this franchise. The customer service is always horrific in one way or another. Either due to an abundance of staff "that seemed like they didn't want to be there" or not enough staff Killing themselves to get customers served.

The IHOP on Bellaire in Richmond is HORRIBLE. I should have followed my first mind and left when I got there. After I was seated, I asked where the restroom was so I could wash my hands. To my surprise, there was no soap or hand sanitizer in the women's restroom. I walk towards a couple of waitresses and asked "Why isn't there any soap in the women's restroom?" They said people steal it. They directed me to the hand sanitizer dispenser by the hostess station. It was empty as well. I asked the hostess, how did they wash their hands, how did they keep them clean? There was no hand sanitizer in the entire restaurant. The manager brought a bottle of soap out of the kitchen and put it in the women's restaurant.

I-Hop is overpriced food. It cost me $35 for a ham & cheese omelet, hash browns, toast and 1 waffle and ice tea. That's before any tip. They have the balls to charge $10.99 per waffle. And the so-called manager doesn't have a clue. I will never spend another dime in their restaurant. I can't believe they can stay in business robbing customers like this.

"I am very disappointed in the organization and the individual franchises' ability to choose when to honor the military discount policy. I had lunch with my mother the other day, and being over 55 years old, I ordered from the 55+ menu, which means that the meal is not discounted, and you only get smaller portions for what you are paying for. When I inquired about the military discount, the manager stated that it was already discounted. I explained that the meal was cheaper because of the smaller portion sizes and not the same as any other meals on the menu. He replied, 'Sorry, that is the policy.' So I called corporate, and they stated that they cannot force any franchise to do anything different from other stores. Furthermore, it's not their policy to give a discount on top of a meal that is already discounted.

Wow, I have not been to an IHOP in years, and this will be the last time ever. I was in Bullhead City, AZ, and it was close. My granddaughter likes it, so why not? The whole experience was terrible, right from the get go. Not enough staff, long waits, messed up orders, sub-par food. This meal cost $60 and I think it was worth about $20. What a horror. The funny thing is that my daughter happened to be in Sedona, AZ at the same time, eating at one for the first time ever, and her experience was almost identical to mine! Bad service, long waits, and food that was not as ordered or described. She said to me, "I don't think they know what a burrito is." This was her first and last IHOP experience. People, don't go. Take my advice---almost anywhere else will be better!

My wife and I were having lunch today (March 7, 2023) at the IHOP located at 11100 SW 93ct RD in Ocala Florida. At about 2:10 PM a couple came in with a dog. This dog had a vest on that read "Support". They were allowed to be seated two tables from us. This dog was clearly not a trained Service dog as defined in Florida law. The dog was pulling on its leash and when the couple sat down the dog shook itself like a dog will do when it is wet. After seeing this my wife could not finish her lunch and we left.

I've had 4 orders delivered from IHOP and 3 or of the 4 orders were incomplete. Of the 3 incomplete orders they have not given me GRAVY for my Chicken Fried Steak! They've also substituted items I ordered, like the Jumbo Sausage subbed by regular Pork Sausage. With three orders of hot cakes, they did get the syrup right but gave me ONE butter. The ONLY order they got right was #3 out of the 4, because I contacted the Manager, before; during; and after the order by phone to make sure they got it right. I should NOT have to talk them through getting an order right. DO YOUR JOBS!!! SEE CHK #**. Web Order #**

Food quality issues, rude loud mouth waitress. DO NOT WASTE YOUR MONEY. Rude waitress didn’t bring what we asked her for then when the butter tasted like pure sodium she dismissed it and told me there was nothing wrong with it. Didn’t bring check boxes. Trust and believe you don’t want this experience for a 50 dollar breakfast. Never again and Shelby ** you should be more concerned about what that loud mouth did to us instead of asking what we did to her.

3 of us went to IHOP on South 3rd Street in Terre Haute, Ind., and were extremely disappointed. We were seated and ordered Biscuits & Gravy, and the server told us she was sorry, but IHOPs no longer carry Biscuits & Gravy at any of their restaurants. We were extremely hungry but we left anyway and went down the street to Bob Evans where they offered several varieties of Biscuits & Gravy for our enjoyment.

IHOP in Burlington County is overcharging people. Once they charge you while you are there the next day they charge you again another amount. My husband called and the manager stated that it happens very often to wait a few days and it will disappear. It has been more than 4 days and it has not returned to our account. This is the second time this happens to us in the last 2 months. Please have someone investigate that location.

Jax, yes, was so attentive and welcoming she made us feel like we were at HOME, LITERALLY!! Her high spirited Energy just captivating. I wasn’t big on IHOP. I’ll come back because of Jax. “The Jax Bowl” Spinach, onions, cheese, potatoes, broccoli and hash browns and eggs (a must try)

Me and my family have been eating here for centuries! We love the great customer service! The food! The experience at IHOP is suppose to be a happy one. Well not ours! We will NEVER EAT HERE AGAIN! The past several times we tried to eat here, no one ever even notices you exist. You never get drinks. Silverware if you get any, is dirty. The managers are rude to the employees in front of customers! This was the worst experience me and my family have ever had! It felt unsafe! We travel all year, and look forward to visiting family, and having breakfast at ihop. This is sad to see such a once wonderful company go down so far. This was the last straw for me and my family.

After we were seated this morning, 10-18-22, no one offered to take our order after waiting 15- 20 minutes. The restaurant was not busy, perhaps 40% full. We finally left since no one seemed interested in serving us. This experience was very discouraging and what was once one of our favorite places for breakfast may not see us there again. This occurred at the IHOP located at 10662 E. Southern Ave., Mesa, AZ.

I had a craving for pancakes while running errands. Asked server for an order of scrambled eggs with pancakes on the side to go. Server asked for order three times (& checked with manager) before entering into system...He was new. Upon rec'g purchase (I didn't check receipt as order had been verified 3X and with the manager) I traveled to next destination 5 miles away to consume. The bag contained syrup packets, ketchup packets, utensils & an order of eggs w/ home fries & MOLDY rye toast... But no pancakes.

Went in with my daughter, place had protective glass for COVID with handprints all over. Server was great but food was horrible. Crepes look gray at corners and rubbery. I had a burger with no seasoning and onion rings cooked in old grease with a piece of chicken from prob an old order. Never again!!!! Use to love it when I was younger.

I ordered the 2-2-2 deal at approximately 12:30 PM on Thursday 16Jun22. I had not eaten anywhere else, including at my home, during the day in question. When I returned to the restaurant afterwards to inform them about the situation, both the manager and the owner refused to accept any responsibility nor refund any of my money (Bill was ONLY $6.68). The owner then inferred that it may have been alcohol related (I don't drink alcohol). They did not apologize nor offer any discount or refund, then quickly asked me to leave the premises indicating the police would be called if I didn't leave. I then offered to wait for the police outside, but they never actually came. Very bad business etiquette. I will never eat there again, not because of the presumed food poisoning, but because of their attitude toward me when I informed of myself getting sick. VBHD and VHD were notified of the issue. I hope this message may help someone else avoid this horrible IHOP & restaurateur.

After waiting 15 minutes for table they sat another family before as they came in after us. After an hour waiting for a food she said that the kitchen lost our ticket and we had to leave without even eating. We have to find our waitress to refill our drinks. The service was horrible and we never got to eat. And she opened our straws for us which is unsanitary.

It's 13 degrees outside and I'm waiting for my ride to work. I ask the server, John if I can wait inside for my ride. He says seats are for paying customers only. Ok... I ask for a cup of coffee. He says, "Sure, as long as you pay for it first." Jerk.

Seated as soon as we came in. Friendly staff. Food was served quick, hot, and very tasty. Fries, awesome. They also have different types of butter. I like the strawberry syrup. My cousin had never been to IHOP,. He order all you can eat pancakes. He loved them. He also order the steak burger. He said it was better than ole plain everyday burger. Prices at happy hour you can't beat it.

I order from IHOP on Feb 12 2022. The hash browns were burnt tasting. The fruit they skimped on as in was not like picture. It's not worth the price they put up there. I only ate it due to I have and illness.

I recommend this place for breakfast. It's really good and I love it. If you want pancakes then IHOP is the right place to go. In my opinion ihop is borderline amazing. You should really come and eat here! P.s They have a new pancake recipe.

I said I would never visit this location, but I did. I should've gone with my first mind. We arrived around 2:15pm today 10/30/21 and there were 3 employees outside twerking making Tik Tok videos. (2 females one guy) When we went in they had come back In and were serving plates, I don't think they even had enough time to wash their hands. We waited about ten minutes, I had to go up to the counter and ask for service because all of the employees were twerking in the back left hand corner of the restaurant. We finally got served, but then an argument broke out between management and staff. It was about customer service ironically. This location is ghetto, and not to mention some sketchy characters hang around outside the area. The owner needs to clean house and rehire. Savannah, GA 204 Location

I placed on online order at 7:45 PM for a pick up time of 8:30 PM, I arrived as scheduled. I waited in my car as instructed to do so when I placed the order "due to covid 19 and CDC mandates, please wait in your car your order will be brought out to you." The system of texting was down (you used to text a number upon arrival and then they would come out apparently that's not working and so you needed to call." I called the number. I was met by a rude woman on the other end of the line. She was short, curt, and I was still asking questions when she abruptly said someone would bring it out. I was trying to find out if my order was at least being warmed. During this time she hung up on me,

Waited 30 minutes to get seated, and waited almost an hour for food. They kept getting our orders wrong. They gave us microwaved pancakes, the cheesy chicken bacon ranch was supposed to be a bowl of rice with grilled chicken, cheese, and bacon, but the chicken was raw and everything was in separate plates with no cheese or bacon at all. They told us there was no salad after we had already ordered and waited. The chicken tenders we ordered were old and really hard, didn’t even feel like chicken.

For years IHOP was my favorite restaurant.. A few years ago we visit the IHOP in Cordova Tn… After this terrible experience we never go back… We try again for 2 weeks in more than 5 or 6 different IHOP in Memphis and Olive Branch MS and is sad for me looking how this Restaurant Chain come worst and worst day by day… Let you wait for long time to come in and very long time to take an order… It is terrible!!!! Today is the last day!!! I never go back to IHOP... I DON'T RECOMMEND ANYBODY TO VISIT IHOP!!!

9/25. I told who I believed to be the manager about my allergy to soy. Yet her only reply was what contains soy. I then had to tell her it was in breads, some milk produces, candies etc. Which she said, "Does gluten-free work for you." Like it was my job to guess what had soy in it or not. When IHOP does offer an online allergy-free site to see what contains a certain allergy or not. I found this out after 1 minute or research into IHOP. I don't even work there! The waiter was good but the person I believe to the manager did not care enough to look into this for me. I would say that if you have any allergy go to any other IHOP than 2 Traders Way, Salem, MA 01970. This issue is not a company issue, it is a branch issue and needs to be addressed.

Wait to get in. LONG wait to get food. Long wait with LOW rate, tasteless, cold and inedible food, and the insult of having to pay $35.00 to leave 3/4 of the food there. Hell…if Cracker Barrel is too crowded Waffle House is better than this joint. I RARELY go out to eat so to have my outing turned into this is extremely disheartening.

I love Ihop and this experience was the worst by so far. The server didn’t say hi or anything. My food was cold, I told them it was cold and they just reheated my food. The food was touching the server dirty shirt. Never again I would eat in this location. It was in Fort Myers, Florida, on Cleveland Ave.

I'm so sick of these chain restaurants thinking that they can compare to actual gourmet restaurants. You're a step above McDonald's. In fact McDonald's is better. If I'm gonna spend 20 bucks on a breakfast it will be at a top rated restaurant not at one of your not so fine establishments.

Me and my family went to IHOP in Temple Terrace, Florida. We had to wait to be seated 30 min. They said they have no employees to work! Of course you will have no employees to work, because they pay employees cheap. The food was terrible and they charged for the bread, something that no other food chain does. Everything was expensive which did not match the test of the food. IHOP is terrible. Please avoid eating there and working there so they can file for Chapter 13. Employers need to learn to start paying their employees good so they will have no shortage.

Went to IHOP at 12755 SW 88 street in Miami Florida this evening with my daughter. We arrived at 8 and sat down, waited over 20 minutes for server to come and take our order. He came back 10 minutes later. My pancakes were hard as a rock and the food was cold. My daughter ordered a burger and it was raw. We were there for a good 45 minutes waiting for our server ** to come to our table so we could get the order set straight and done right, he never came. Meanwhile in the kitchen you could hear, what we believe, the cook yelling and complaining about how the job is not worth it for $15 an hour. He was cussing and really loud. I finally got another server to come to my table and I asked for a manager, what a surprise, no manager.

Rude management. Went to pick up an order was told I should just leave (from manager). Finally got the food over 45 min later (quick 2 egg breakfast) Was told not to bother coming back to this restaurant (from the manager). I was nice and cordial, unlike the Manager. As if I ever would put myself through that again she obviously doesnt understand customers are what keep the doors open. If you would like to be ignored from the staff and have a terrible customer relations interaction with cold food, this is the place for you. If not, please do not waste your money on this, many other restaurants that would love to have your business.

We waited for our food for a long time. My fiancee hash browns were cold and stiff. The peppers on my omelet weren't cooked, and they brought my daughter still frozen french fries. It's not the waitresses fault, but whoever was cooking had no business in a kitchen of any sort.

Our son took us out to eat as a gift to his Daddy. We arrived at about noon. We finally left at 3pm. We had to wait an hour and a half total to be seated and for our food. The food arrived burnt. We ate it bc we were hangry and knew that it would only be a longer wait if we complained. The kitchen staff were acting like it was party central. One waitress finally had two tables full of people walk out bc they got tired of waiting, that's when she went in the kitchen and said something. We only knew bc when she left, one of the kitchen staff started cursing and dropping ** bombs. Our food came out after that.

My family and I ate at IHOP location 2250 E Lincoln Ave, Anaheim, CA 92806. That was the worst service I have experience I ever had. First ** that what he said his name was and he didn't wear a name tag. First he spills water on the our table. Then I asked for hot water, he gave me a mug that had big lip stick stain on it. Then he served the water in those hot tea or coffee container when I pour out hot water that was disgusting, the water was not clear, it was light yellow. It looked like pee pee. I informed him regards to this water. He didn't change it. The food didn't look tasty to me any longer. This ruined my whole meal. Very unpleasant experience eating there. This ruin my appetite thinking that they could poison our food.

It was the most horrific service on planet earth. I am certain that I am not exaggerating. They made customers wait in the lobby and only one waiter/waitress at time would come to seat whichever customer was next, while the other wait staff made certain that when they walked by they did not make eye contact with anyone in the lobby to avoid being questioned about when they would seated and what the hold up was etc. Whichever wait staff did the seating, would get drink orders and food orders of the party they just seated before they would come to the lobby again and ask who was next. Completely disorganized.

After being asked to wait for a text to be seated, and waiting 45 minutes when we were told 35, and people leaving so there was seating available, and getting fed up, we left. We were texted 40 hours later. This is the location that’s across from What used to be Forest Fair Mall in Fairfield, OH.

After waiting 15 minutes to even be seated we waited another 20 minutes and hadn't been asked for our drink order. Given the fact that there was only five tables being served in the entire place at the time it didn't seem such a big deal to me. Us being one of the five tables. Less than friendly staff absolutely horrible service. And despite the fact that I've never actually eaten their food I will never ever go back there. We went to the Irondequoit location in Rochester New York but I will not be visiting any locations. If I could give less than one star I would definitely do it. So very disappointed in the whole experience. The overall impression of the restaurant was disgusting. Tables weren't washed seeds were dirty and so on. I got up and walked out. Totally disappointed in the whole experience.

Every time I get food from IHOP I always get sick. It doesn't matter the location. Over the years I gave IHOP chances and see if it was a certain type of food. I tried their chicken, pancakes and Belgian waffles a few days ago.

I purchased a meal for my family from here through Uber Eats. Now I know uber eats is responsible for not being able to find a driver but if I can see that so can you. I placed my order at 10:15. It didn't say they found a driver until 11:30 but for some reason my food was made at 10:15 and just sat until someone showed up. Waffles and pancakes had been sitting for 2hrs and you sent it out the door. My food was delivered at 12:20am and you're only 5miles down from me. I understand uber eats couldn't find a driver and that's not your fault but you as an establishment sent cold food out your door as if it was the customer's fault

We got there and were seated right away which was nice but when it came to having to order it took a half hour and then after ordering it took another forty-five minutes to get our food + tea smelled like fish.

Poor service, dirty floor, not practicing social distancing. Waitress for area was visiting w/ family, not caring for other tables. 30 min. Waiter # 2 took order, promised coffee refills. Never returned. Other customers were seated within 3 feet of our table. Food & trash were on seats & floor. Staff unconcerned. Stated a large group was in other side of building and waiter was moved to that area.

I oredered online in IHOP website then after 30 mins not received my order I called them but transferred me to Grubhub. I called GrubHub which transfer me back to IHOP. Until now, I have no food no refund. So inconvenient and waste of money and time.

I always loved this place but this last time it was a disgrace, waited for table then they brought us to the table still with stuff left from last customer not even sanitized, I waited and asked to have the table wiped then I notice they was doing to another table too but I guess the customer did not noticed, the waiter wiped my table and and while was wet she put the menus that got all soak and she expected us to seat then. Another waiter dry it out the table when I appreciated for it, I told them. I was not supposed have to tell them to have the table sanitized and ready before bring a customer to the table.

I signed up for a free stack of pancakes on 10/31/20. In the IHOP website it is advertised that "You can get the free stack NOW" after signing up. I did not receive any coupon via my email immediately. Instead, literally 24 hours later, I received a coupon voucher to be used at an address in Glendale, CA. My address is in Austin, Tx and my address is saved in the IHOPmembership too. Today 11/3/20, I spoke with a "Josh" about still not receiving that coupon. He stated that he is the supervisor but that it would take another 2-3 days to receive the coupon with the corrected address. I find utterly surprising as all of this is done electronically. Meaning that coupon is most likely in a template and just the wording would need rectifying. What a disappointment and quite frankly false advertising on IHOP.

The IHOP in Bellmead, TX is not a place I would recommend. A friend and I ate there on 10/29/30 and it took at least 12 minutes to be acknowledged. Common sense is to at least acknowledge the customer to say, I'll be with you shortly or something of that nature rather than say nothing. The customer service and food quality confirmed that was my third and final time visiting this specific location. It has been disappointment after disappointment. To the Management of IHOP, please find out and correct whatever happened when IHOP moved from the Baylor location to the Bellmead location. It is not the same and needs an overhaul to bring this IHOP back up to standards. Thank you.

I was at Ihop last night October 21, 2020 in Culpeper, Va. I was dinner and across from me there were two ladies. Four waitresses came out and sang Happy Birthday to her. I took my grandson there for his Birthday on October 7, 2020. I told the waitress that it was his Birthday. So she didn't know for sure if they could sing too. So she went and asked the Manager. She came and said that they aren't doing the singing because of the Virus. She did bring him ice cream. But I just think it was rude. I do like their food. But the pancakes are too dry.

I and my family of 6 went to iHop in Racine as they were closed down for a while I wanted to go as they were back up and running! I have never had such horrible service in life! First when we walked in we were greeted by being told in a rude way that my daughter needed a mask as she left it in the van. We should have left right then and there. But didn’t! We then waited forever to be seated. There was only us and another family in the whole restaurant!

I ordered breakfast four hours prior to pick up from IHOP on Cobb Dr Smyrna, Ga on a Saturday morning requesting curbside pick up. When I arrived I called the posted number but was disconnected without any reason. I tried two more times with no success. When I went in they seemed welcoming but oblivious of the absence of curbside pick up. I guess it's just a gimmick to get you to choose ihop over other places.

For the Ihop in Tucson Arizona on Broadway. Regardless of the Covid19 pandemic, the cleanliness of the restaurant is bad and this is especially directed at the tables, plates, glasses and silverware. It was still showing on the glass someone else's lip marks when they brought my water. I asked for another glass and same thing. Everything was super spotted and didn't feel clean or any measures to prevent the spread of the virus. They wore masks, but that is the only thing I saw they made sure of.

Phone wasn't answered. Management was very nasty. Told me I could get hit by a car as I requested that he correct his ordering service. Talked nastily to me in front of various customers and gave me only half of my order. Service terrible and manager was VERY NASTY AND UNPROFESSIONAL! PLEASE CORRECT THIS. JERSEY CITY ROUTE 440 STORE. RATING = 0.

My family and I chose IHOP in McMinnville to have breakfast today and we are very disappointed. Our server had a rude and uninviting attitude and body language when we were not ready to order at her first check in. When requested ahead of time to split the check between two sets of four meals, she seemed inconvenienced and had a snide comment "I guess." The server never came to refill coffee or ask if we needed anything.

We are retired, we use to eat at IHOP a lot now and think, the last two times we have eaten there, we received little good at a an high price. We will not eat there again. The service is very slow. Only 4 tables are filled and servers are slow. Waited a good five minutes to have my drink refilled. Sorry to see this restaurant go downhill.

You are my favorite restaurant! I barely ever get to go to this restaurant because it is expensive but I still love it! The pancakes are my favorite food there and my whole family loves IHOP. If you haven't gone there before you are missing out. I don't know one person who doesn't like IHOP.

Yes it’s February 25th and it’s National Pancake Day. But dies IHOP bother telling the pancakes are Free! But you can’t take them to go. One must eat them at there qualifying restaurants. It would have been nice to know this little fact. Some of us have to work through the week. It’s difficult to take time off during the day and stop by one of your restaurants and be waited on. They should at least notify the public that the pancakes are free. But one must eat them inside their restaurant. It’s embarrassing to show up and be told you can’t get a free stack unless you eat them here. Not cool!

My husband and I just got home from a great experience at IHOP in Pasco, Washington. The food was delicious and the service outstanding; however, our server Kevin took the time to visit for just a few moments and treat us as guests. His smile was contagious and dialogue involved some good human time spent together. We will plan some future travel to this IHOP as we live in the area. We just hope Kevin will be our server again.

Wife and I while on vacation to visit a family friend who lives in McMinnville came to this IHOP to eat. The young man that waited on us was very polite but just OFF. Food was served that wasn't ordered, Food that was ordered came wrong, and a salad was delivered 10 minutes after the meal came. To make a long story short a meal wasn't eaten and when we went to pay the bill they refused to remove the incorrect/uneaten meal of roughly $15. The manager ((Samantha ??)) comes out huffs and puffs and FINALLY removes the incorrect/uneaten meal from our tab. And although service was BAD We STILL TIPPED $7.00.

Great food and food choices. My only recommendation is to use real butter in the preparation and serving of their foods. Warm syrup and consistency in food prep have been reasons that we keep going back.

Customer service is the difference. A smile for starters then genuine courtesy. I always felt that the waitstaff didn’t want to be at work and certainly doesn’t care about the customer. How can they expect a tip if they have not provided good service? There were times two employees would have a a conversation with each other and ignore me until I spoke up and said excuse me. That’s unacceptable to see the customer (without acknowledgment) and continue with their conversation. It was rude. I could go on and on but great customer service goes a long way especially towards repeat customers and maintaining or increasing the customer base.

I recently visited the new IHOP location in Lincoln Rhode Island and I didn't realize that the food was going to be that great. My expectations were a lot lower. The service was great. The atmosphere was great. The food was awesome. The selection was pretty good. I thought they actually have a burger that's better than Five Guys. It's just great.

My husband and I usually enjoy breakfast a couple of mornings a week at McMinnville OR, IHOP. I particularly enjoy the harvest grain pancakes, however order only 2. We find the food delicious and promptly brought to our table from the grill just as we order it. Eggs are always cooked as ordered, as is all of the food. Coffee is not bitter with carafe being regularly refilled. Servers are very congenial, most times calling us by name, and serve us with a smile. New servers are always aided by either a seasoned server or store manager. Manager always walks through several times, greeting people, oftentimes by name. We have eaten at IHOP in Twin Falls, ID and Bend OR and have received excellent service and food at those locations. The online coupons are also Great!

It would be nice if we could substitute other sides for eggs as not everyone eats eggs. And expand the variety of the beverage menu. More free refills for the beverage menu would be great! Cameras in the restaurant were an effective way to get good customer service and good food but you took them out. Bad move!

IHOP has great pancakes and other breakfast food. Most IHOPs are clean and have good service but I have been to some that are not. For a while I avoided IHOP restaurants but I have found nicer ones lately; so I am a customer again. I really like the newer wheat pancakes.

Just an average experience overall...the service is usually average at best...attention to detail is average as well...whether you’re dining in or ordering online. Denny’s pancakes taste better in comparison. But the kids enjoy it so we continue to go there.

I'm pretty impressed with the quality of food at IHOP. The menu selection is diverse and I can usually find something I'd like. More often than not though the staff is terrible, making it a not-so-great experience. Not sure if they're understaffed or undertrained but I'm unimpressed. Also, I feel like I'm paying for a lot of unnecessary food. Expensive meals that are way too huge to eat anyway. I'd rather pay less and have a more reasonable portion size.

The first time I went to the one in Germantown, I sat down and was looking at the menu. It felt greasy so I went to wipe it off and then she brought the water. The glass was streaked and filmy. I then opened the flatware and it had water spots on it. Got up and left immediately and will never go back. If the table is that dirty I get sick at my stomach thinking about the kitchen.

I appreciate the variety of pancakes. It's their differentiator and is what keeps us going. The pricing is fair too. However, some IHOPS are better than others. I always go to reviews to help make the final decision.

Decent family restaurant with good quality breakfast and variety of pancakes. But not a fan of the lunch or dinner. Staff are helpful and even in peak hours when the place overloaded with customers, they are professional.

The Breakfast & Dinner menus have a great selections for both Adults & Children at reasonable prices. Servers are always friendly & give great service. The food is always served fresh & hot. The restaurant always has clean tables & floors.

They have a great selection and I end up eating too much when I'm there. I love their combination plates and will always go there for breakfast and brunch. I have had a few occasions to go there for dinner and the selection is fine for me.

Great breakfast, good selection, and very fast service. Usually go to place when we travel. I like their prices too. Lunch is just ok and we have never ate dinner at IHOP. There are locations all over U.S.

We had a party of four, first the waitress acted like she couldn't speak english. We had to beg for refills. Quality of food is not what it used to be. A couple got burgers & fries, I got a bacon lettuce, and tomato grease dripping from the bacon...

We always love to going to IHOP, being that we can’t make it as often as we like, so when we do go it’s always a treat. The Pancakes & French toast are the best as well as the coffee. And it’s also very affordable.

IHOP really is dedicated to keeping its stores clean. I have not seen one where it is not clean. I have moved to another state and I still see the same wonderful clean place even here in the new state no matter which IHOP I order from.

We have visited IHOP several times lately and each time the breakfast is cold. We are not happy as we like eating there. The service is generally great, but cold food turns us away. We may try it again, but it will be awhile.

Ordered omelette with hash brown and they got omelette with pancakes. Then they took forever to bring the hash brown. Waited for another 10 minutes to just get the hashbrown. Had to again wait for ketchup.

IHOP is always great and they make sure to really take care of their patrons. They’re a cut above the rest in the crowded sea of restaurant chains. We support them because they really care about their customers who keep them in business!

I’ve been a long time fan of IHOP. I’m a breakfast lover and really like their pancakes. However, their menu is very diverse if you’re not wanting breakfast items. They have season specials that are tasty and fun. Good value for the money...you’ll never leave hungry.

The IHOP on Mills Civic is my favorite restaurant. The food is perfect and very helpful staff. I was in there last week with a client and he commented on the excellent food and customer service. I provided an extra tip.

I always go here when I'm on a business trip because it's familiar and you know you can always get a delicious meal. I can't wait until the Fall when I can have their pumpkin pancakes with a large variety of syrups. Love it here.

Food, service, and value all above expectations. The service was phenomenal. Always is tremendously great. Love the ultimate breakfast. 2 bacon, 2 ham, 2 sausage, 2 eggs, scrambled hash browns, 3 pancakes and syrup, wheat toast pancakes are fantastic. Great value for the money.

Me and my family enjoy eating at Ihop. I think for a primarily breakfast spot they do offer a lot of different options. They have recently increased the options on their lunch and dinner menus which is awesome. Feeding a family of 4 sometimes gets rather expensive, but I can always count on being able to go to ihop and staying within my budget. I also see where they have increased coupons. I usually go to a restaurant and download their app if there is one available, so that I can have the options of their coupons or specials. Ihop offers these options also.

The wait in getting a table isn't too bad, about 15 minutes. The thing I like most about IHOP is having the coffee carafe left there at your table for refills. Their breakfasts come to your table nice and warm, unlike some other chains I've gone to. The lunches served are tasty, as well, with a nice selection to choose from. Nice place to visit with the kiddos.

My experience at IHOP always the best. The waitress have good customer service. I'll take IHOP over Waffle House and Huddle House. I love myself some pancakes from IHOP. My family loves going and my friends and coworkers.

The value for the food served is great, however sometimes the food is cold because the waitresses are so busy and forget. But they are very knowledgeable about the menu items, options and add-ons. Some are friendly and some are just courteous. The food choices are great especially for those like myself that are health conscious but it would be great if you had a variety of herbal teas, I am not a coffee drinker. To sum it up the restaurant is always busy so the food is good, and affordable especially for big families. The service just needs to be a little faster and some of the waitresses and hosts should smile, it goes a long way. Thank You and Happy Holidays to All!

I like iHop because of their varied menu, endless coffee, relaxing table service atmosphere. I regularly order their chicken and waffles, or pancakes and sausage or bacon and eggs. All are made to order at a reasonable price.

If you're looking for a good breakfast restaurant then IHOP is your place. They have a good selection for breakfast and also lunch and dinner. They are open pretty much all the time so you can almost always get in there for a meal.

Great place to eat. Great menu selections. Service always on par. Also the food is exceptional. And I mean it. About 3 different locations Surrounding Austin Texas and they’re all really good locations that are consistent well flavored. Once again great service. The pricing is perfect. IHOP just want my best places to go now and then I’m going to get real food.

Each place that I have lived over the years has had a IHOP very close or fairly close. Some where wonderful and a few were very unwonderful. However, where I now live in Bremerton there is no IHOP but there is one right down the road in Silverdale. It is by far the best IHOP I have been to in years. The welcoming staff couldn't be better but the waitstaff actually outdoes them. Love going there and have never been unsatisfied. With the amount I usually eat there, your prize could take care of at least a half dozen visits.

There's pancakes and there's waffles. I've had both of them at International House of Pancakes, YUMMY to say the least. These pancakes and waffles are the best I have ever eaten. There's so many selections to choose from, it's very hard to pick one dish.

Although we only go to IHOP for special occasions, they are the only chain that offers crepes with Lingonberry sauce. It is my favorite breakfast so we go there when we are celebrating. They have a myriad of breakfast foods of great quality, however, i feel they are quite a bit more expensive than their competition.

There is a decent selection of breakfast foods. Too many would deter from the quality and too few would send the prospective customer to another restaurant. The amount of food on the plate is perfect. Seldom is something ordered not prepared correctly. It might be a good idea if the restaurants were just a tad cleaner but they are not so dirty as to scare away patrons. Very kid-friendly.

Well I think the prices are too much! And not all locations have consistent food quality and service can vary state to state and country to country. I hope they can lower prices then I will return and enjoy the restaurant again!

Service is always great and the staff is friendly and helpful and the counter is always very clean always dressed to their company code. Management always has great control of operations. The outside of the building is very clean so that’s a good sign of feeling like it is going to be nice on the inside. I would recommend this establishment to all my friends and family. Keep up the nice work and never let down on service. Always strive for 10 nothing less.

Food was very good, the waiter and receptionist were more than helpful and friendly. I would recommend them to everyone. My food was served very quickly and was very hot, as it should be.

They know how to do pancakes and the best thing, you can have them all day long. Other items are good - I had a burger a few weeks back and it was pretty decent. Had other breakfast items and they can be hit or miss. Not a big fan of their bacon.

Welcoming, great service, good food and value. We will definitely go back. Had great contact with person taking our name prior to being served. Our server was welcoming, easy to understand and him understand us. Came back periodically to see all ok even though it was extremely busy. Had not been there in years and was pleasantly surprised.

Food is good, servers are polite for the most part. I wish they would have military discounts every day, not the days when soldiers cannot go.

I live IHOP'S breakfast and it’s one of my favorite places for valued food. The service isn’t the best in the world but still not bad. My favorites are their omelettes. Just a overall good place to go on a budget.

Serving size and quality is pretty good for the price, with varieties of other options but pancakes and waffles. Kids usually love this place. Give it a try. I'm a regular customer of the branch located in 6th St in New Westminster, BC.

I have found the food is of good quality but the preparation is inconsistent. The service has always been very good. I menu selection is better than the usual diner for breakfast as it has the option of ordering combinations of eggs and pancakes without the need to order a side of one or the other.

I've eaten at IHOP about once a month this year and purchase the senior discount meals, particularly the turkey dinner. It's very filling and I really am grateful for the reasonable price. I intend to keep returning there for their good food.

The best all around restaurant for your money. You can take your family there. You can even go there for holidays. It's festive. It's very friendly. The waitresses are awesome and the food is great. The prices are very reasonable. What more would you want.

IHOP offers a great menu at reasonable cost. I particularly appreciate the Seniors’ special menu. IHOP understands that seniors do not eat as much as we age and we have limited income. This special menu is perfect. Food items are consistently good so we know what to expect. I am fortunate to have an IHOP within three miles of me, but would drive further for its offerings.

The service is lousy. The prices are too high. The food is never how you order. IHOP in Tuscaloosa, Al will never go there again. The restaurant was not clean, and tidy bathroom was terrible. Stalls had no tissues paper all over floor. Did not smell clean.

We live iHop yet wonder about one location that went downhill in a bad way. Overall for iHop we love the menu, the value, the wait staff and the customer service. We are older and especially like the senior part of the menu.

I rate the restaurant absolutely horrible! My family and I had just arrived in West Palm Beach Florida from San Jose, Costa Rica. We flew into FLL and arrived in WPB at 10pm. After checking into the Holiday Inn Palm Beach-Airport Conference Center location, we were starving. The hotel's restaurant was closed. We had noticed an IHOP right down the street, so we decided to go there. It was only 2 blocks away. The parking lot was deserted. After parking and getting out the car to enter the restaurant, we saw 2 employees exit the restaurant at a back door to go smoke.

I've eaten at IHop a number of times because my friend likes it. I get the basic 2 eggs special. My friend gets the Fancy Pancakes or Crepes which are loaded with unhealthy trans fat and huge amounts of sugar. A super unhealthy combination of useless empty calories. Their coffee is very good though not worth coming for. My choice was fair and also not worth coming back for

Took my parents to eat at the IHOP at Epps Bridge Rd, Athens, GA. Walked in the door, noticed there was a plastic odor. Was seated, waited for the server, the odor was ever present. Placed our order. When the food arrived, IT had that god awful plastic odor. The oil the cooks are using reeks of a plastic smell, the food tasted like plastic, was terrible. I sent my plate back, to be taken off our bill. My parents picked at their food, too polite to send it back. I told the server the food was awful. The whole feel to the place was like a dead zone. No good food smells, just that plastic odor. Never stepping foot into another IHOP. The chain has really hit the skids. Used to be a really great place to eat.

Great place to go for good food in a good atmosphere. I've always liked the variety of food choices. Customer Service is ALWAYS fantastic. I think to make it outstanding, it's important to remember your roots and where you come from, instead of trying to re-invent (remember IHOb?) Staying competitive is important and I have no doubt that IHOP will continue to improve and strive for the best, but remember your base and what brings you to popularity.

IHOP delivers a great breakfast at a reasonable price. The service is always good and the servers are pleasant. When comparing breakfasts from the drive through McDonalds or Burger King the value and quality is much better at IHOP.

Always had a good experience at IHOP as the waitress is timely and makes sure my water is filled and everything okay. Not a long wait for the food even when they are fairly busy, and the food is prepared very well. Love the pancakes.

I eat at IHop often especially when taking children out for breakfast/brunch. It is convenient, the service is good, menu, food choices and value are good. Also cleanliness is very important to me. I generally eat at the South Shore mall location which is kept clean including the bathrooms.

The Garden City Kansas IHOP always greets us as we walk in. They check on us during our visit to make sure we are happy with their food and service. They make us feel important and valued as customers.

This is the only local restaurant where I feel comfortable eating alone. I do not like sitting at the bar on a stool or as in others it's not uncommon to be seated at a small two chair table, and all too often next to the kitchen entrances with the waiter staff going in and out seemingly without end.

The IHOP on Staten Island shut down because it was dirty and infested with germs. Pancakes are great, but keep it clean. Otherwise, great food chain, but nobody is eating there if it’s dirty! I recommend cleaning several times a day!

The IHOP I go to is real good as far as getting seated promptly. The wait staff seem to be in such a hurry all the time when taking an order then the food takes longer than it should. I have had to send back an order because the waitress wrote the item incorrectly. Then after I got home I realized I paid for the wrong meal, not what I had to wait longer for. I did not call as it was not more than $1.60 more and it was not worth it. Perhaps she was having a bad day. The bathroom generally smells as if there is a sewer problem. Other than that it’s all good.

They have good breakfast food but are overpriced in every area. Their service is above average but it is not exceptional. It is clean and not a super long wait during peak times. Usually clearly seen from highway and good access. Parking is above average. Wait staff can be involved elsewhere and not available for a while.

This is one of my favorite places to eat. You can get breakfast or burgers at anytime of the day. I have never had a bad meal there. Food portions are large. I usually take about 1/2 of my meal home. So I really get 2 meals for the price of one. Wait staff are friendly and helpful. If you ask they even have flavored creamers for your coffee! They give you a pitcher of coffee. They will also refill it for free. Their decaf coffee is never old and yucky. The place is kid friendly. They give a coloring placemat, a small box of crayons to kids. I often find coupons in my local paper for buy one meal, get another free. I often take my 90 year old neighbor there for brunch.

Waiting over 40 minutes for a Belgian Waffle Combo and 1 Belgian Waffle, the food was cold; so I requested a new order. I advised the so-called manager I didn't want the food reheated, but a brand new order. She said she would make a new order, but she brought the same cold order. This is a newly opened IHOP in Lovejoy, GA. This was the worst customer service that I have ever received in a Ihop. The management and waitstaff needs to be trained in good customer service and time-management skills. Although I only live 5 minutes away, I will go back to the Fayetteville Ihop. Since I was unable to rate this store less than one star, I used one star; but my rating really is 0-stars. Receipt #**, Dec. 28, 2019 @ 10:51 A.M. I don't know how to download receipt or add photos to this review.

I have frequent many IHOPs in many different states however the customer seems consistent. Often the servers seems unhappy, no communication with other employees, often argues in front of customers and food is cold. If you inquire or ask for something additional most acts like your bothering them or it takes another 15 minutes to receive it.

This is a wonderful family restaurant. They tolerate my four children under 6 with ease and nothing ruffles them. They are able to make going out to eat with four kids fun for Mom and Dad! Also the buy an adult meal get a kids meal free helps it be a great value for the money. We never leave hungry.

Terrible service. Hash browns came out burned. Ask for replacement. Took 15 minutes and came out cold. This took place at 4187 N Oracle Rd, Tucson AZ 85705. This was around 7 pm. Everyone in the same area received their food at a decent time, ate and left. Instead of my waitress bringing my replacement hash browns, a waiter bought it and said said they were busy. I once worked as a cook, and I know when busy is busy.

Love the iHop in Newark, NJ! They offer home delivery as well as catfish! The service is excellent, and is the best iHop we've ever been to (we've been to 7 others). Waiters and waitresses are very attentive. The food is excellent, and, always hot upon presentation. The most perfect restaurant we've been to! We've had fish, chicken, roast beef, every version of eggs, and the omelette share superb! Bacon and sausage links are never overdone! My fave place on the planet!

This chain could/should be much better than it actually is. When there for breakfast, the dining rooms are too small for the crowd and it takes a while to be seated in their small waiting area. If their takeout system was properly organized, I would gladly use it.

My last visit, I waited about 15 mins before any one asked me anything. The security guard acted more like he knew more than the actual workers. The server was very nonchalant. The steak was too salty. The pancakes were very good. The place wasn’t clean. I took my order to go.

Great Experience. Would definitely recommend this IHOP. Great atmosphere, clean, and Macy our server was amazing. She has a great personality as a server. She also created a spec... Date of visit: December 2019

My husband and I visited IHOP in Houma, LA on MLK Blvd. tonight. We both submitted our order thinking this would be a quick meal. My husband and I waited about 30 minutes before only my husband meal was served. I had to wait for mine. My husband finished his meal before my meal was served. My meal came only with the entree and I didn't get my side until I was halfway through my meal. I do not blame the waitress, but I do blame management. There were about 6 waitresses on duty with only 2 cooks in the back. The establishment was not busy with many empty tables. Customers who entered way after we did got their meal and I still waited. I asked for a to go box because I was too frustrated to even finish my meal. I have been told by friends and family that they no longer visit IHOP because the wait for their food is unreasonable. I will not be visiting IHOP again!!

Visited Ihop in VA, Centreville location, and had a problem with hot chocolate to go. I opened the cap and confirmed that there wasn’t whipped cream or any decorative topping inside. As I almost finished my drink, I started to feel a number of lumps. Inside, there were floating hydrophobic lumps, and greasy and thick fat layer stuck to lower inside of my cup. Contacted Ihop, and they said it’s whipped cream. Their reply was more disgusting than those lumps inside of my to go cup. A terrible experience.

My family and I went for a early morning breakfast after a 6 hours drive into Atlanta. We waited 45 minutes and there was only one more couple in the restaurant as customers. I saw my Order when it was ready and tells the server. She say, "Give me a minute." 10 minutes later she brought our food. Everything was cold. The Hash Brown was so hard my husband couldn’t cut it with the knife. We reached out to the server who turn us over to another employee, there was lots of worker in the store there was no reason for us to be treated that way. I visited Atlanta at least once monthly and I will never go there again. We Had no choice but to pay for our drinks and leave. No apologies or even try to fix their mistake..

My daughter and friends plus parents went to the Hermitage Ihop. We had roughly 50 people total but the servers were terrible! Some of the people didn’t get their food or drinks 2 hours later. We spoke with the manager but he didn’t care at all! He said we should have called ahead so they could be prepared and the service would have been better. I’m sorry but they were extremely slow because it was 10:30 at night and they no customers to wait on. I’ll never go back to this location again!

I went to IHOP on Veterans Day 2019 in Gainesville Florida. As to be expected, the place was packed because IHOP had a special for veterans. The red, white and blue breakfast. Even though they were swamped and the wait was a little long my server was wonderful and the food was worth the wait. I just wanted to let IHOP know that the troops appreciate them. Thank you again.

I traveled from Austin TX to Houston Tx today. A friend paid for my lynch. As it's a Sunday they are fairly busy. I asked for a table for 1 and to hold the food till I was seated. They bypassed me then the greeter handed me a to go cup of coffee. I told her I wanted to be seated. She sat me in one if their huge tables where I was immediately booted by the hostess. I was then told to go back I was on the list. I watched them seat numerous people before grudgingly seating me. I had to ask 4 times to see a manager. THE manager seated me, gave me a few sugar and eventually some cream. He also took my to go soup they handed me when I sat and put it in a bowl. Not 1 waitress has checked on me in 2 hrs. I have not left to see if they do. Well back to the manager I go. I asked for a refill on my coffee twice now. No coffee.

The service was great, the bill was outrageous, my husband ordered Fisherman's Platter, he got 5 shrimp and 2 triangle shaped fish maybe haddock. Couldn't tell. Looked like the ones I buy at Walmart, the first time I went when they had just opened, the size of my burger was way bigger, now the bun is bigger than my 10 dollar hamb well steakhouse, but I was sad. I a hoping they have lessons on what they serve, maybe I personally will never return, I should have known. The parking lot was empty for a Sunday afternoon even, 99s was packed people waiting outside,, well they won't be in business for long. Short lived and small meals. Big prices.

We waited for forty minutes to be served, while other customers were served that hat had come in after us. My husband received his egg burned. And my French toast was way underdone. I have pictures. Then we waited on the manager to comp the meal, we finally just left.

My wife and I used to go to IHOP at least once a week for years. Then, several months ago I found that the food took a turn for the worst. The main thing was the hash browns. The best thing I like about breakfast. They served a small, square portion that tasted terrible. Plus the breakfast was not warm. I complained about it and was told they no longer make their hash browns from scratch and now used frozen hash browns. That ruined my breakfast experience. I then tried them again due to receiving a gift card for my birthday from my daughter. Again, I asked about whether the hash browns were made there or frozen. I was told it was frozen. That to me is not a real breakfast from a restaurant of their caliber, and I do not ever plan on eating there again if they have to go that cheap.

Experienced great service in the Costa Mesa IHOP by Anny. She is in my opinion the best IHOP waitress at this location. Warm, smiling, greeting when she arrived at out table. Always had a smiling, happy face while working. Excellent in communication with us. Always made sure we had everything we needed to avoid running out. Anny knows her job very well & would make an excellent candidate for a future promotion like a manager in the near future. She has excellent customer service skills. Thanked us for our business. Anny is very friendly, always smiling, respectable, courtesy & very pretty. For sure for future visits when I come to this Costa Mesa IHOP I will always ask for my favorite waitress Anny to serve me.

We stopped at the IHOP on Peculiar Dr close to Kansas City this morning and it was absolutely the worse service ever. We stood and waited forever to be seated and there were only about 4 other customers already seated. The waitress was not very nice. Took forever to get our drinks. Then when the food came out my order was messed up and had to go back. My parents were almost done eating by the time I got my food and all I ordered was a scrambled egg sandwich. The server that brought our drinks out had poor hygiene. Dirty hair and nails. When the waitress brought my sandwich out she just basically tossed my plate in front of me and my sandwich flew off the plate on to table.

Keep in mind this was our first ever visit to an IHOP (we are both around 50 years old), but were out of town in Davenport, Iowa and wanted breakfast food for lunch. We stood in the waiting area to be seated for a few minutes (restaurant was nearly empty), even noticed the sign on the counter "no bills over $50" while waiting. We were seated near the kitchen as we avoided items on the floor. We ordered our drinks, the waitress mentioned she was new and slightly frazzled, then my fiancé went to the car to get us jackets since it was freezing.

The IHOP in Catonsville Maryland is the worst place to go and eat. The management is a joke. They will steal money from their employees and customers. It’s dirty and they don’t care if your food falls on the floor. They will pick it up and put it on your plate and microwave your food. Go to McDonald’s. That’s 100% better than IHOP. Trust me don’t go here. The owner is a cheap guy and steals money from his employees and does so many tricky things. So I want him to lose all the money he took from his employees so don’t go here.

I was craving breakfast for dinner on April 29, 2019. So I ordered eggs and pancakes. I had a delivery service called Doordash deliver my food. Well I ate the eggs first then went to eat the pancakes. I took a bite and saw a white lump just under my pancakes. I lifted the pancakes up and discovered a white pill with some white powder all around the pancake. I almost immediately started feeling numbness and tingling on my lips and up the side of my cheek. Then my neck muscles started to go weak and my leg muscles. I called IHOP but they did not answer. So I called the company that delivered Doordash and they documented it and refunded the money. I am currently at the ER getting checked out to be safe.

A new IHop opened in my neighborhood. My neighbor gave me a gift card with 25.00 amount. On 4/16/19. I went to use gift card. Arrived at 7:30.Cold food at 8:46p.m. Could not use gift card because manager didn't know how to. Very disappointed. Restaurant was cold also. Will never go back again. Embarrassing to hear that manager could not credit amount off gift card because he did not know how. I called 800 number on back of gift card they said 25. Amount is on card. Poor service and management.

We went to IHOP in Lincoln RI on March 17, 2019. 8:00 am. There were very few customers. We were seated and given a pot of coffee. The waitress said she would give us a few minutes to look at the menu. She came back about 10 minutes later and took our order. A Belgian waffle with strawberries, 2 strips of bacon, 2 scrambled eggs and 2 turkey sausages. More than 20 minutes went by, she came back and said it would only be a few more minutes. Still there were not many other customers.

My friends and I go to IHOP for dinner, and the lady tell us that we needed to wait. 5 mins later she points to where she wanted us to be seated. We order our drinks and food, and it took an hour for the food and the drinks to come out. My 2 friends got their food except for me, but they didn't eat because the lady left us sitting utensiless. 10 mins later she comes around the corner. I don't know what the problem is, but I hope no one ever has to go through this.

This was our first time at IHOP and we went in because of the all you can eat pancakes. So I ordered a basic meal of bacon, eggs, hash browns and pancakes. Which was $12 and then ordered 2 kids meals that didn't come with drinks (which cost an extra $2.50 for drinks) and $3 for adult drinks. Needless to say $40+ for 1 adult and 2 kids for very basic breakfast is way overpriced. I usually pay around $25 almost anywhere else with better food. Even though the taste of the food was okay it's a rip off.

We visited this IHOP close to the Palm Beach International Airport. The outside of the building was tidy and the windows were clean and shining. Once inside the person who greeted us was friendly and efficient, Francis. She gave us a nice corner booth as requested. The menu was quite large and had a little bit of everything for a choosy family. My husband and I decided on breakfast and my mom got Fish and Chips. The vegetable omelet was fresh and quite tasty, the 2 by 2 by 2 was cooked to perfection (and I am quite fussy about my fried eggs) and the Fish and Chips was made with nice white fish and hot and crispy. The manager greeted us and checked in to see if we were happy with everything. The staff were all busy with customers and the energy in the restaurant was very positive. They even said goodbye and thank you as we left. We will definitely try this establishment again when we are in the area.