About Wells Fargo
Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).
Overall Satisfaction Rating
- 5 stars
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- Free online banking and mobile app
- Free money transfers
- Large selection of financial products
- Low interest rates on savings accounts
Wells Fargo provides bank accounts, loans, retirement planning, investment services, credit cards and merchant services. It has more than 13,000 ATMs and 5,400 branches in 39 states.
Wells Fargo Reviews
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If I could I gave Wells Fargo 0 star. I had an account in Wells Fargo and after a couple of months I realized someone changed my address on online banking. After investigating I realized one business credit account has been connected to my account. After several times (I mean more than ten times) going to branch, I was told it was a mistake and because the owner of that account had the same name as your name, isn't it funny??? They process the request by the first name?!!
I closed my account but imagine If I was not honest, I could cash out all those $100000 from that poor customer account. And just yesterday, My wife which never got any check book on her account saw check withdraw $20000 from her account. I download the check and in that check picture is like a 7-old-kid's drawing. :( I guess if you are good with computer, you can create a Wells Fargo check and make some money. We closed my wife's account as well. DO NOT TRUST THIS BANK AT ALL.
Wells Fargo is not for small business. Example small business have to show ID to deposit any cash. If you send employee to deposit they have to show ID to deposit. Don't about you but I don't want employee info on my account. Large business do not have to show any ID. I have 2 locations and 2 accounts but only allowed 17.50 in coin. Large business are allowed 17.50 per location. Just 2 of many complaints. I say small business beware. Wells Fargo don't care about you. Try a credit union. Much easier to work with. Ken Chile Traditions
Wells Fargo’s fraud team temp blocked my debit card for no reason! I am 62, disabled and have been a Wells Fargo customer for 18 years. I am in the Philippines during a pandemic. I cannot buy food or medicine. Philippines has been on my travel since before November, 2018. Can someone please help me... I can not my money...
I got denied for two fraudulent ATM withdraws that were placed on my account. The first one came two hours after my last debit card purchase. The transaction happened 3 1/2 hours away. Then they proceeded to tell me that it was impossible for an ATM withdrawal to happen when I was still in possession of my card. Not only is it possible, it happened. I have had my account with them for 14 years, I have never overdrawn it, and I have always kept thousands in my savings. I went and pulled all of my money out of savings. I feel sorry for the bankers locally because they seem to genuinely care but their hands were tied.
You used to be able to come on in at anytime during business hours to speak with a personal banker. Since I’ve opened my account, I have had fraudulent activity on it resulting in my debit card being replaced 5 times. They at least offer you a temporary card in the meantime, but it ridiculous that my card number has to change so many times.
Since Covid, I have now had to replace it twice, but now I can’t just go and get a new one without making an appointment. Of course, they never have any same day appointments available which makes no sense at all. If before Covid they always had the time, how do they not now? If they are taking people by appointment only, then they probably have a lot of free time since appointments don’t usually take that long to do. I noticed last time I was there for an appointment, I was the only one there. What are they doing all day now? How can you not have the time for your customers anymore? This whole appointment thing only is just ridiculous and inconvenient and obviously not time consuming.
My nephew works at a different bank and how they do it is limit the number of people allowed in the lobby and allow people to wait in their cars until they can get you in. They tried the appointment only thing first and realized that they had too much “down time” and were not properly providing their customers. That is exactly what is happening with Wells Fargo. The fact that my account keeps getting “hacked” is also discerning. That never happened while banking elsewhere.
I received an offer for a 0 interest platinum credit card and filled application, they asked for documents to authenticate my person and duly submitted it to their branch here in Miami 3 times as per instruction, they denied having received the documents and sat on my application till they expire and asked me to reapply. The height of incompetence and poor communication, devoid of any consideration that it was them who misplaced the documents.
Just be ready when it's time to make distributions or consolidate your 401k from WF to another institution. They make it extremely difficult to contact them, very difficult process, nothing electronic, and then 4-6 weeks to transfer funds. Unbelievable. Worst part is hoping the customer service rep is processing your request and even mailing the forms that they say they will. Wait a week, nothing. Call again, wait a week etc. 800.728.3123 call them yourself and see. Incredible. Criminal is what I consider it. I have done this with a few other institutions and nothing even compares to the crap WF put us through.
I lost my debit card and someone made charges on it. Wells Fargo insisted the person who had my card had my PIN number. This is impossible. No one has this information. It has not been written anywhere and I don't share this account with anyone. I requested for evidence and what they said did not provided any support to their claim. Your money is not protected with Wells Fargo. I strongly encourage anyone not to use them.
I had 4 dollars left in my account and then they charged 105 dollars in overdraft fees when My account went negative on a separate transaction. I called them and they only gave me a partial refund for them and not the full 105. Instead I got refunded 28 dollars.. The audacity of this bank knows no bounds.
Temporarily closed too many banks during Covid. Closest bank to my apartment is now 2.5 miles. I don't have a car. My bank was only .6 miles away now this. Unacceptable. I understand there is a pandemic right now and you're trying to supposedly protect your employees but what about your customers and their families having to risk becoming infected because they have to travel miles on foot or bus just to get to a bank? Actions speak louder than words.
Worse bank I have ever been to. My debit card got hacked the first day I activated it. They sent me a new debit card and I still haven't seen it yet and they keep telling me it should arrive any time. So I have no way of spending my money because I'm not around the bank.
I've had several auto loans over the years and they've all been the same type of loan where part of your payment goes towards interest and the remaining towards principal. Well, last year we purchased a newer car at our local dealership. We were pre-approved through our normal go to local bank, but the salesman talked us out of using our bank, and convinced us to use their lender, Wells Fargo, as they were just a bit lower with the interest rate. So we did, and after making 12 payments to Wells Fargo, we found out that not one cent of the $4,100 paid went towards the principal, but interest only.
Now, as the value of my 2017 vehicle depreciates, I now owe more to Wells Fargo than what the car is worth. And in fact, I owe more on the loan than the original purchase price. How can a financial institution be able to collect interest only and nothing go towards principal? This has to be illegal. After typing this review, I will be contacting our Attorney General's office to inquire. To put it simply, Wells Fargo will screw you over!
I've been with Wells Fargo for years. They had all my trust. Until now, the last 20 days have turned out to be a nightmare that won't end. I paid off my car July 17th. Called on the 19th stop my auto pay on the 28th, I have reference # for that stop payment but Wells Fargo made the 399,29 payment any way resulting in my account being over drawn, me being unable to pay other bills, them returning my life insurance payment that comes through every month even after they admit this is their mistake. I've spent hours on the phone. I've had my credit get a bad mark. They have made one thing clear. Even though it's their mistake they could care less about their disabled senior citizens because we are not big $$ for them. I've been put thru so much in the last 18 days alone. I'm heart broke and stressed beyond means. I don't anyone else having to go through this!!!!
I have never had a problem with WF. They have always gone out of their way to assist me even when the fault was mine. I have been with them now for around 20 years and can't recall anything bad happening as a result.
Currently using both types of banking. ONLINE & IN-PERSON, APP is handy, desktop is more complete. Drive thru now is longer, but efficient. My most recent transactions were not thru walk in. Only drive thru, for obvious reasons. For which were all aware.
Wells Fargo is a decent bank. I asked for over draft protection and they gave it to me. I don’t like the employee told me I had to wear a mask to enter but besides that the customer service was on point. Very good customer service there.
Customer service when helping someone make sure that everyone knows what is going on, like put the information into the computer for the next person can understand what's going on and when you know the department is close don't send me over there to get a recording stating it's closed.
I've been a customer since 1985, and there are some things they're great at. Like getting money for foreign travel, working with you when there's a glitch in your account. There are things that are really ridiculous, like fees for cashiers checks, overdraft fees, and fees on mortgages.
If you are a business owner like myself stay away from Wells Fargo. You will regret opening any kind of account with Wells Fargo. Terrible customer service. I have been with Wells Fargo for over 10 years and my business for over 5 years. I will be closing my accounts. It is a pain to do business with this bank. I'm a person with great credit, great bank accounts and I still get treated like another number. I was robbed and this bank will still nickel and dime you. Nothing matters to them.
Since COVID-19 began, my local Wells Fargo branch is drive-up only. There are long, very slow moving lines with cars idling. I don't understand why they're doing this as every other bank in the area is open for teller services. Here you have to make an appointment to see an employee and that's only for select services--not for deposits, check ordering etc. This is hardly good customer service. Prior to the pandemic I was generally pleased with Wells Fargo and the bill paying I do online is easy.
Whether interacting on the or at local office the customer service is top notch and they resolve your issues quickly. I love the idea that I have a personal banker who listens and answer questions according to the bank guidelines. My personal banker will call whomever they need to get clarity and when my bank card has charges I didn't recognize my personal banker called the appropriate department and got the ball rolling and I got the money charged back to my account and they mailed me a new card.
I use in-person branch service often and I do appreciate in-person service in my neighborhood. My branch is in a big city but I receive personal, friendly service such as in a small town. I also appreciate WF respects and serves the LG and transgender members of our community.
Wells Fargo inherited the banks I used. When Fidelity became Wachovia, I was business traveling often. I needed national access when traveling which is the reason why I open the account at Wachovia. When they became Wells Fargo, I kept the account due to national access. At this moment they do satisfy my needs. I did have a poor experience several years ago with their investment group. The person who help me had less knowledge than I had and pointed me into several funds that did not serve my purpose. For the most part I would recommend them. I rarely these days go into the bank. Either I use the online services or the ATM.
They have screwed up our mortgage repeatedly. They charge us fees when it is their fault. They insist we fax information yet fail to receive it, give us a different fax number every time we call. They have no one responsible for receiving the fax. We contact a government certified assistance program that got it straightened out by calling them on the lies. We still have problems.
I have never had any problems with my bank. They have always been great at helping me out with whatever problems have arisen since I've had my account. I've been an account holder for about 18 years.
It used to be better but now it feels like they are more about money instead of the customer's needs and wants. They charge so many fees now for every little thing and through fraud protection changed making things harder to get and keep your money. The reason why I bank with multiple banks instead of just them. They don't offer everything I need and want.
I’ve always enjoyed friendly, efficient service. The managers and tellers have taken the time to get to know me and greet me by name. Service-wise my needs have always been met without problems or delay.
Trying to close the account I just opened as the services are not the ones I'm looking for and having a hard time. First call to the bank and the person says the account is new and cannot be closed until change the status to active (???). Asked when the status changes and got no answer. Now the recommendation is to show up in a branch which is couple miles far from me. The online help system on the topic shows no restrictions to do via phone. If they think that I'll give up on closing, they will find they are wrong.
I like the security. Someone at a convenience store location, acquired my debit card number and tried to use it at another local gas station. I don't know how but, Wells Fargo declined the transaction and notified me by text. Wanted to know if it was me. It wasn't. I called and my card was immediately cancel. Thanks Wells Fargo!!!
I am not too crazy about Wells Fargo. We only have an account because if we go out of the state and need money, there are Wells Fargo banks everywhere. I don't like it because if there aren't any transactions within a period of time, they claim they will cancel my account. I then have to add money to avoid being dropped. Not good business!
Wells Fargo Company Information
- Company Name:
- Wells Fargo
- Year Founded:
- 420 Montgomery Street
- San Francisco
- Postal Code:
- United States
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