Wells Fargo Reviews

This is the worst bank ever. They made their own transactions so they can charge you whatever they want. Not only they take your money but they ruin your credit. This bank should not be allowed to practice business.

Why is this bank still in business? Probably that’s why they cater more to Hispanics and non speaking English people. Transaction are disappearing and reappearing making you think you have that amount. This bank intentionally do it to overdraft your account. Put this bank out of business people.

I made a deposit from my husband's bank (Not Wells Fargo) on October 26th. Today is November 2nd. I received an overdraft notice. Turns out Wells Fargo only put a portion (less than half) of the deposit I made on October 26th. My husband verified with his bank that all of the funds were taken from his account immediately. I called Wells Fargo Corporate. THIS WAS A 55 MIN CALL and I was transferred 3 times. They told me the Wells Fargo Branch I made the deposit at was holding the funds and they (corporate) said they are reaching out to that branch to request the funds be released into my account.

I applied for a credit card, and card did not arrive to my address. I called them to find out what was going on (It has been a month). Customer Service guy says the card was returned to them because I was not at that address (which was crap) - I was living at this same place for over 2 years and guess what I have a mortgage loan with Wells Fargo on the same address I am living at. Now here comes the kicker, Somehow they updated my address to my 2 year old address, so this was figured out after 40 mins of taking confirming my details etc... etc... now transferred me to fraud service... gave all my info again etc... etc. Now the phone got disconnected. I never got a call back.

Who the heck are you to hold my money hostage! It is not my fault you don't have 24 hour bank locations and that I am forced to use my debit card for a large purchase after banking hours. My spending limit should be my balance in my account. Because... it's my money!!! Shame on you Wells Fargo for ending our 20 year banking relationship over one transaction. I'll be closing all 6 of my accounts tomorrow.

My husband and I have had our checking account with Wells Fargo for almost 3 years. I wonder how much money they have stolen from our accounts. In this day and age of technology and online banking we rely on our online account being accurate. How is it that I had a total of $19 in my checking account last night, but it is -$47 this morning? NO CHARGES HAVE BEEN MADE SINCE I LAST CHECKED! But they make things appear and reappear so you think you have more in your account than you actually do. I keep a very close eye on my accounts, check multiple times a day because of fraudulent charges. I transfer money immediately if I need to, but it seems there is something more going on behind the scenes. This bank has just lost a customer.

Wells Fargo contacted the credit agency to resolve the reporting error.

We were visiting the Nashville location and we met Chris **, the Vice President/Manager. We had a wonderful experience and cannot express how great he treated us. We watched him have a personal relationship with every customer that walked in the door. He took a good 5-10 minutes getting to know us and helping us in every way possible. With Wells Fargo being such a large corporation THIS is the type of management you should have. Thank you Chris ** for setting the atmosphere of your workplace to be wonderful!

So I wrote a check for $7000 dollars and Wells Fargo just pays out $10000 and when you call you get told you can’t have your money back for ten days while they investigate! Sounds like their screw up but you still have to wait!

I was a member of Wells Fargo for over 25 years by means of mergers. I have included a portion of their very own code of conduct below. I guess this did not apply when the teller, Latisha **., at the Kiln Creek branch in Yorktown, VA, accessed my account unauthorized and gave out my financial information to her family and who knows else.

This bank makes you never want another bank account in your life. I have never ever been ripped off by more pathetic people in my life and this bank without knowledge remains open. Why? These people make your money disappear and try making a person believe that. They are at fault but we're not. Bank robberys inside job. Want to see all you've worked for disappear bank at Wells Fargo they will make it all. Wells Fargo. Trust them not.

I had a $50,000 line of credit against a piece of real estate. In May 2011 I realized I had no access to the account. After talking to customer service I was told they were reviewing all lines of credit because of declining real estate values. One year later when I inquired I was told they had to pay my property taxes. I provided a check to prove I paid my own taxes. They still refused to reopen the line of credit. Now it's 2018 and I walked in the branch to address this issue again only to learn my business checking account was closed due to inactivity.

Back in June, 2018 I found out about an IRA my deceased mother had at Wells Fargo. She passed away five years ago. When I called and got to the right department, a lady there told me there were three beneficiaries listed on the account, and confirmed that I was one of them. I asked if the other two were my two siblings, and she confirmed they were. She showed me where to get the forms to claim my part, and said we needed to create inherited IRA's to receive the content of the mother's account.

Called the claim member and she was rude!!! What kinda customer care are you giving your customer?!! If you can’t be nice why are you working as a customer services!! I’ve been with Wells for 10 years. So sad to be treated like this!!

It's a giant game for profit. They'll claim that "pending transactions" don't always get posted to your current balance because of the last few dollars you might've tipped the waiter. What they actually do is hold a ton of transactions so your balance looks higher, then run them all at once with a little extra here & there. Oh did you spend $15 at the grocery store because your account said you had $27, just to check the next day and have it say -$19? That's the game. Rest assured you didn't have 8 tips go through to different waiters at the last minute. It was timed that way to create the overdraft.

On 9/28/2018 I overheard my neighbor's discussing my financial information. Their daughter is a teller at the Wells Fargo's, Kiln Creek, branch in Yorktown, Virginia. I knew immediately that their daughter had accessed my account without my permission. I filed three complaints with Wells Fargo. The first with customer service, which was closed after two days. The second with my local branch in Grafton, VA, and the third with Wells Fargo home office. Finally my complaint was referred to Ethics and a investigation was completed. The end result was the employee being coached, and no other information could be provided due to the employee's privacy. What about my "Privacy", my financial information being given out. With all of the identity theft and fraud in today's world, what about the customer. The teller is still employed at the branch after her unethical behavior. I will be closing all my accounts with Wells Fargo.

Horrible experience sending wire transfer thru Wells Fargo bank. Already 12 days passed and still wire transfer is being held at intermediatory bank (HSBC). Irresponsible staff at Wells Fargo both branch and wire transfer department. They will never give you correct information about your wire transfer. Wells Fargo use a intermediatory bank (HSBC). My experience with both banks are horrible. HSBC wants to know very personal information of yours and beneficiary, that is not required by law. I recommend you find other financial service instead of wire transfer. You will pay less and fast delivery of funds.

On 10/11/18 I contact Wells Fargo to make a credit payment online. After verifying me by taking my social security number, mailing address and telephone number; I received a text number with a confirmation so that they may review my file. The customer service representative informed me that although she can see that I have a credit card, she will have to refer me to appropriate department. I asked the representative if they will have to verify me all over again, and if so, could she announce me and explain my situation. Assuring me that I would not have to verify again because it was already completed, she forwarded me to the next department.

We started a mortgage w/ Wachovia, our payout in 2006 was maybe $18,000! Since Wells Fargo bought out Wachovia. We have gotten statements saying we were months ahead of our mortgage and get statements we were behind. So we refinanced and paid Wells Fargo what was left. Our payout ended up be $50,000. Which by the way is way more than even what the mortgage was for and in 10 years shouldn't my payout amount have gotten smaller not bigger. We will never do anything that involves Wells Fargo. WELLS FARGO ARE AS CROOKED AS THEY COME.

Unfortunately I could not have a lower review of Wells Fargo. It was actually the worst customer service experience I have ever heard of. I highly do not recommend banking with this company because the customer service representatives are worse than bigots and criminals. They seem to be remotely sexist and disregard all levels of authority. They are monsters. I would like to say that any time I call the company no one is "non corrupt enough" to actually try to answer any of my questions.

I have never been unhappy with Wells Fargo just a comment that made me drop my rating... if I am depositing a check using the Wells Fargo app I don’t necessarily understand why the money cannot go in right away. It didn’t even go in the next day or day after when it said it would...I spoke with a Wells Fargo representative who was very nice about this situation and said it was because of Columbus Day... so because of this I get my money 5 days later??? It’s 2018 if I deposit something it should go in immediately or give me an ACCURATE notice of when it will. Apps such as Venmo can figure this out so you should as well. If humans have Columbus Day off why are you offering technology that is suppose to replace them if it still won’t go into effect until we’re back at work...? Just some thoughts.

I have been banking with Wells Fargo for years and I now have come upon hard times. In the online banking, there was a section that allowed you to fill out an application for people with hard times and to present your reasoning (optional). So I filled this information out and even tried making a deposit (but needed an advanced access code to do so from my credit union). Called the bank and they stated all I had to do was update my phone number and I could get the access. Boy was they wrong... I still needed the access code. The very next day they closed the account on me. I am infuriated, I did this hardship program with my other creditors and for a bank I have had since 2014 to close on me and not provide me the decency to solve the issues is pathetic.

I am totally disgusted with the way I have been treated by Wells Fargo. I am being made to feel like a criminal. I am constantly being interrogated and there is always a problem when I want to access my funds. I am switching to another bank because I have a bad feeling of suspicion.

Cheating is continuing. I received a no interest home project loan via a contractor. I was confused by WF recurrent payment menu and made an error so that the complete balance was transferred from my bank account. I called them and it took 2 months time to return the entire amount but two-month payment was subtracted. I thought that everything was fixed. I programmed my bank website for monthly payment the loan. Then, I discovered that my monthly due was elevated and now I have to pay the interest. Nobody told me this and it was no reasons for this, just only because their system is set to do such things.

I believe I've yet another customer Wells Fargo may have cheated. I cannot get them to explain their math for my mortgage loan and they refuse to provide the amortization schedule they are following. I cannot determine how they are computing a fixed rate loan, which should be quite simple. I suspicious because neither myself, my CPA, or attorney were able to explain how the interest is charged for the variable rate HELOC I just paid off in frustration. They would not explain. I suspect they may be, once again, cheating their customers on a large scale. After all, we know they are crooks. The payment is $2,447, but I pay extra, sending $3,000 monthly, the extra amount in order to reduce the principal balance. Help!

I'm a US citizen living in Australia for 26 years and a customer of Wells Fargo for past 7 years. I have several US investment properties and the WF account is used for rental income and payments to maintain properties. I manage all transactions with WF online and recently I was locked out when trying to log in but absolutely certain I typed the correct username and password. When I tried to follow the reset password process, their system couldn't identify me by my SS# or Username and so I had to call the US Customer Service #, spent over an hour paying for a call, spoke with multiple customer service reps and no one could help me for 2 reasons.

I really & truly think that Wells Fargo is the best bank. I have never had an issue since with anything negative since I first opened my checking account back in 2010. I have only nice things to say about Wells Fargo. Anytime I have ever had a discrepancy, whether it be on my online statement or with an unauthorized charge on my debit card, Wells Fargo always takes care of it and never gives me any hassle about it whatsoever and I appreciate that and truly feel like they are on my side. It’s a good feeling.

I had gone today to withdraw cash from mine and deposit to my niece's account as she is a student in CA and was short of some money to pay her rent and I offered to help. When I go to the branch teller tells me that they do not accept cash anymore and cannot deposit cash in any accounts anymore so the point of me withdrawing and depositing in the account does not arise. I requested her if she can do a transfer as I am at the branch and was told only online transfer which would take at least a day or two. Or use Zille their third-party service. Seeing no options I requested the teller to give me a cashier's check and deposit the same in the account so my Niece can use the money right away.

My wife opened up a savings account at Wells Fargo which I am a cosigner to. She has had this account for two years. She deposits her SS supplemental into this account. She has four or five transactions per month on this account. One day she called the 1-800 number to inquire on the balance. The 1-800 system could not locate the account. She went online and the online system told her that the account did not exist.

Eryn ** at the Stockbridge Ga branch was assisting me with handling my father’s accounts after his passing. She wanted to leave on time and hang up on the brokerage service and made excuses she would get back to me. She never did and after many many phone calls has refused to call me back or be available for a call. It's been 11 months and I called to ask about a distribution on his account, still unavailable and no return calls after leaving a message. I am typing this as I wait on corporate at number 8666368339 to answer. Just recorded messages as 40 minutes have passed.

Made an appointment to open a business account for a sole proprietorship (which do not require registration.) Checked requirements online and saw it only requires two valid forms of ID. Went to the bank and was told I needed business docs. Why they did not include that info on the website, I cannot understand. Huge turn off and not interested in a bank that has no regard for their customer's time.

I would first like for it to be known that I have been a dedicated, honest and faithful customer of Wells Fargo for 9+ years, sorry I can't say the same about the way I have been treated. The only reason I am still a customer is because Wells Fargo is always wherever I travel to. 1. My issues with this bank began in 2012-- my debit card was stolen and my account was cleaned out-- leaving a NEGATIVE balance!!! I reported my card stolen, I even went to the police and also visited the last store a purchase was made with my "STOLEN!!!" card...

My accounts were cleaned out and closed without my knowledge or permission, I lost a lot of money and can't seem to reach anyone but a machine that is no help. I received a message that my accounts had been closed out after the fact. I didn't get any request if it was an authorized transaction so now I have two empty accounts. Thank you so much Wells Fargo!

Wells Fargo allow some tax board people, that I had no idea of who they are, and I had no clue of why this happened, took $657.80 out of my savings and gave $532.80 to these people and took $125 for some bank fee for themselves, I call to complain and they told me they are not going to give it back, that it was a legal order, but these people didn't even try to contact me, I was saving for my baby, I can't trust this bank anymore. Giving my money away that I work hard for, something that I did not authorize and gave away without talking to me first.

After banking with this bank for about 10 years. Today I made a deposit that was not made available right away or not even half of the check was usual. So I decided to call customer service and see what happened. Well the customer service representative just went on and on to give me reasons why this might happened. Keeping in mind that none of the reasons or circumstances ever happened in the past 10 years that I had been making deposits through the ATM machine. Well let me just say that thanks to Wells Fargo and the unqualified people that they have working for them, I will go this weekend without a dime to my name. Monday will close my account and just stay with Chase. This is how company pays their loyal customers and then wonder why they are losing business. I'm still very upset that no one was able to help me or provide a valid reason.

I had an account with Wells Fargo. My information was stolen. I made a report with both Wells Fargo and local police department for identity theft. Wells Fargo allowed someone open up several accounts under my name online. Never question the person ask the person any personal information to verify if they were me. They just allow them to open up the account. When I got the email notification stating that there were accounts open in my name and that my account was being closed I immediately called to let them know that wasn't me.

Be warned, Wells Fargo dealer services does not process payments quickly. It took 6 days to process a payment to pay off loan. Every day is an extra $2.68. I used my bill pay service and they only accept checks. Payments should be automatic and electronic same-day.

I have several concerns with Wells Fargo but for the sake of this review; I will keep it short. Hopefully this information can help this from occurring to anyone else. My first issue is with the bank to bank transfer service they offer called "Zelle". I sent $450.00 to my sister in law, she too is a Wells Fargo customer. The two identification methods are the persons' bank account or their email. In my case I used the email. A day passes and my sister in law sees no money so I contacted the bank to make sure there were no issues with the transfer. At that time I was told by the bank that the money was transferred to an account at a Chase bank that was tied to her email. After verifying that she did not have an account at Chase I asked my sister in law to meet me at the bank.

I’ve been with Wells Fargo for 7 years. I asked to increase my ATM limit. They say no. I just asked for a loan. No. Everything is no with them. I’m trying to move out of state. I’ve been with the bank for 10 years. Why shouldn’t I be able to get a 3k loan. I just feel like a credit union would be worth more of my time now. Wells Fargo just doesn’t care.

I went online/called to have my co-signer removed as I've had car for over 3 years without a missed or late payment along with a better credit score. Wells Fargo wanted to take my interest rate from 6.99% to 16% 9 plus points higher as well as add a fee of $99 to remove co-signer, $99 to push delete on someone's name... Unbelievable!!! Stay away from this company!!! Of course I'll keep it like it is!!!

As usual Wells Fargo denied my request due to “lack of time account was established” which I could not believe since I have had my account with them for 10 yrs. This bank always lets me down. I’m done.

An update on Wells Fargo! A very nice young man called me this afternoon and he refunded $280 back out of $315 in fees. It was in fact an error on Wells Fargo’s part not on my end. Again thank you Brandon for looking further into the problem. You fixed it and I am grateful for that!

I got paid paid my bills, grocery shopped. All of a sudden I get an email about my rent payment not going through when I had the money in my account. I have contacted Wells Fargo 3x and they gave my $35.00 insufficient fund fee back but they aren't trying to return my $677.55. I escalated the call to the supervisor who wasn't of any assistance now to a caseworker but they all are trying to deny the discrepancy. They are a horrible bank and customer service sucks. I have only been with this bank for a month and I'm going back to my credit union. Never bank with a computer who refused to take accountability.

My first ever bank account was through WF. I had a single account with them. I switched to Chase over 4 years ago because I was not happy with how WF claimed to "help" me with my savings and such. 4 years later I'm receiving letters with multiple account numbers (I only had ONE SINGLE ACCOUNT) claiming I owed them money. These ** don't deal with me for 4 years and then out of the blue they start claiming I owe money for accounts I never had??? Just proves these fat cats are full of crap.

This bank needs to be closed down,,, and immediately... They are stealing people's money all the time.... and allowed to continue to be in business. In 53 years I have never ever bounced one check and this bank instead of taking the minimum due they took the whole amount of the loan....This caused all my checks to bounce with a 30 dollar fee on both my bank side and the other place side.... This happened to many checks. I had to pay 30 dollars for a stop payment. My credit is ruined for 7 years and all this was done on purpose by this company. I am writing the bbb and consumer affairs but they are very slow..Meanwhile my life is ruined... I am hoping to sue...Be warned. Avoid this bank....

We have had a checking account with Wells Fargo since last July, and kept it in good standing. Our new employer, a well-known corporation, issued our first paychecks to us last week as paper checks. We deposited them in the ATM, as a teller at that WF branch in Greensboro, GA recommended we do. The checks were both under $1000, but Wells Fargo placed the deposit on hold, saying we could not get our money for 11 days while the "suspicious activity was being reviewed." We called the 800 number, and they said to go to the branch. We went to the branch, and the manager said the hold was placed by the "back office" and she could not do anything about it, and to call the 800 number.

Today Wells Fargo essentially did the same to me. I deposited money from Cash app into the account yesterday. The funds were available and transactions were posted to my account. I made a few small purchases for food and gas. As of today, my account was overdrafted and all transactions and records of this deposit are removed from the entire system. They escalated it all the way to the executives office and was told there’s no record of this transaction. Yet out of the 8 people I spoke to today, two of them told me they see that the transaction occurred and then reversed back to Cash app. There is no record of this with Cash app. Essentially, the money was deposited and the transactions all erased (except for the purchases I made and the overdraft fee they’re now charging me.).

Do Not Use this financial institution. I was just a victim of financial fraud with the help of Wells Fargo. A check (out of state) I deposited Sept. 4th 2018 turned out to be a fraudulent check issued to me by a company I thought I was working for. Wells Fargo made the funds available in my account prior to clearing the properly check because as they claim, "I am a valued customer and as a courtesy, they made the funds available before doing their due diligence." Thinking the check cleared, I withdrew the funds to make purchases for said company on Sept. 5th. The next evening, I receive an email and text stating that the check was returned. I have overdraft protection; first going to my credit card then to my savings. I was charged overdraft protection fees and a return item fee.

I opened an IRA account to hold my stocks from a previous employer and choose Wells Fargo because they didn't have any fees until you actually sold the stocks. 12 months later I receive an invoice in the mail for $250 for an "2018 Outside Investment Fee" which I have never heard of, none of the paperwork mailed has this Annual Fee and this was never mentioned in any of the numerous calls with their representatives. I specifically choose this bank because they were not charging any fees and now I'm paying for it. DO NOT TRUST! THEY WILL SCAM YOU!

Purchase two Certificate of Deposit to invest in our two children’s future... CD’s $1,060.99 each. With the understanding that each should have auto renewal every 6 months at $5.28 annual rate of interest starting from the date of 12/29/1997. We suddenly stopped getting account statements around 1998… the bank changed hands several times during this time. I kept the original CD’s in the original envelopes put away in Norwest Bank safety deposit box before transferring them to a personal home safe.

Last month I went to the Wells Fargo bank on Seventh Street here in DC as I usually do to withdraw money for my rent. When the banking supervisor Kyra asked me if I needed anything else I told her I was going to get a money order at the post office because it was cheaper. She then claimed she would "waive" the fee for me. Because I was familiar with her and implicitly trusted her, I didn't bother looking at the transaction receipt; which I always keep for reviewing at the end of each month to correlate my receipts with my transaction history. When I looked at, I saw she HADN'T waived the fee but included it as part of the withdrawal for the cost of the money order. She BLATANTLY LIED to me!

Back in the beginning of August, I received a letter from Wells Fargo stating that my insurance had been canceled for non-payment and that WF was going to issue their own insurance which is more expensive if I do not take care of this matter. Wells Fargo escrows my insurance and taxes. This is the 3rd time they have failed to pay my insurance on time. When I called them they said they would check into it and get back to me. I also told them I wanted to cancel them escrowing my money and I would pay my own insurance on time.

Had my Wells Fargo credit card number stolen. I called, they stopped that card and gave the replacement cards to the guy that stole them. They let him activate them and use them again. Wells Fargo gave me new cards again and I put them in my desk draw. They were used and I never used that card once. They will give you your money back but no help to improve the problem. Do not use Wells Fargo ever.

I have paid Wells Fargo on time and in amount of amounts due on my home project loan, but they still play games with late fees and refuse to recognize payments both in advance of due date and in excess of amounts due. I requested help from customer service to no avail. They intentionally set up loans unfairly to generate late fee revenue. Wells Fargo has no integrity as an institution.

Did not endorse a check for mobile deposit. Called customer service and told them that the check was on hold and their response was they couldn’t do anything about it and had to wait two weeks for it to go through verification process. So A few days later I called customer service again and one of the representative had told me to bring the check that I mobile deposited to a local branch. That they would be able to deposit it into my checkings, and it would push through the hold. The only thing that I didn’t do in the first place was sign the back of the check. Anyways, so I go into the local bank of Wells Fargo and the banker was able to push it through and I had about 40% of the check deposited into my checkings. They said that 60% of it would be transferred at midnight or the next day.

I have had a wells Fargo credit card for 5 years, originally for the purpose of building up my credit after a divorce. I have always paid in full every month, sometimes I pay twice a month. I have never had a late fee and I have never paid any interest. For the last 2 months Wells Fargo has not credited my payments that were taken from my bank account for 5 days after paying the card. I use this card for the sole purpose of not having to take cash out of the bank. I believe they are holding my payments to try and get a service charge from me. I will be paying this card off for the last time and will get American Express instead.

I've signed up for this many times. Nothing but troubles, headaches and aggravation! Keep have to make new accounts. Local branch is no help. "You have to do that yourself." If online banking is a must for you do yourself a favor and go elsewhere.

If I could give them 0 stars I would! My company's 401k account is with them and I have had the same experience on 2 separate occasions. I requested a loan from my 401k account. Can never get the check delivered in a timely manner. There is a $50 service charge to process the "loan" but I have had to wait weeks to receive the check. They have a direct deposit option, however if your banking institution is not in their vast system of less than 30 banks then this option is not available. I have already made a payment on my loan and have yet to receive the funds. This is by far the worst banking institution in our Country and possibly the world. How Wells Fargo has remained in business for over 100 years is beyond me. If I had a choice in this matter I would chose a different company.

A couple of months ago I noticed four charges made on my checking account which I didn’t make. When I went to my branch office they said my son wrote checks or did online charging. After sitting in the bank for three hours and then filing fraudulent charges I was issued a new checking account. MY SON REFUTED WHAT THE BANK STATEMENT ALLEGED! Today, another incompetent employee gave my son my account balance instead of his when he called to check HIS balance. I would love to bank elsewhere but I fear they’re all alike.

Autopay settings are hidden in menus and do not notify you when a payment is sent, only posted. My credit card balance was zero yet still triggered a minimum autopay from my checking account. At the time My checking account was zero because I moved my funds to a better (and much more understanding) bank. Wells Fargo WILL NOT refund overdraft fees on autopay even if the payee balance was initially zero. Customer service said that they could not refund the overdraft but they could refer me to a 'specialist' who could help me ensure it doesn't happen again. This respond was incredibly insulting, and leads credence to why Wells Fargo is viewed the scummiest of all banks. Do not bank with this bank. They only view you as some idiot to fleece, not help.

Sent me letter on Friday. Called them. They were like, "Pay 3800 now, we will waive off everything or else 1905 interest is added to your account." I begged them to give me extra day but resulted in nothing.

They have charged interest on the promotional purchase, before the promotion expires. When call the customer service, their tone was not friendly, and one of their supervisor basically tell me that, I have to pay interest charges, because of their mess up. When I asked for a refund, they simply say no. I am not going to do business with Wells Fargo again.

I was charged a $150 inactivity fee on my business credit card even though I posted transactions on the account. I phoned Wells Fargo and was able to get it waived but banker informed me going forward I would have to charge $5,000 or pay $500 interest. To me this is beyond legal practice, basically, they want their fees regardless and they will continue to hike the minimum charges to some ridiculous amount to legitimize the fees they collect from you. How is Wells Fargo any different than loan sharks?

They are never available to fix any issue that is at their own fault, the customer service people are usually always idiots, they don’t make anything right, they hold your money for 4 days if you deposit after 9 pm & if you deposit a check on the weekend don’t expect to get ANY of your money before the next 3 days. They are a horrible bank and I can’t wait till they open on Monday so I can close my account and take my business elsewhere. I wish I didn’t even have to give one star.

DO NOT BANK W/ THESE PEOPLE! I had been with Wells Fargo for 8 years, in 2017 I had some major medical issues so I closed out my credit card and made arrangements to pay it off. I agreed to 33% of each payment would go to interest, after I paid 12 payments the interest doubled to 66%. Unfortunately I'd already paid 8 payments at 66% until I realized this, crazy. I went to the bank to see if they would lower my balance if I settled and they said no and I should have read the fine print and it was on me. They then wanted me to make another payment plan, I'm taking a loan out from another bank Monday to pay it off and changing banks. There's a lot of information out there on how bad this bank is, so stay away people, be afraid of how they operate!

WELLS FARGO IS THE WORSE BANK EVER. Do not bring your business there. They just stealing people's money. If you make a mistake and end up with an overdraft, they turn everything around and make one overdraft become 6, 7, 8. Since I never had an overdraft I thought they would do something about it. I called and the representative told me that she can only return $26. I think I would slap her or spit on her face if she was next to me. That was so disrespectful because I did not go to them and begging. I was trying to get back the money they stole from me by turning one overdraft to 6. That is why there's so many lawsuits against them, I hope they lose them all. RUN RUN RUN from Wells Fargo. DO NOT DO BUSINESS WITH THEM.

My name is Natalie **. It is with tears that I am writing this letter. I have been a member of Wells Fargo on-and-off for many years. I have also been a member of Bank of America, however, there is no comparison to Wells Fargo. I don't care what anyone says. I am speaking base on my experience with both banks. Wells Fargo has helped me out more than even my family members. I have had many financial emergencies, such as, utility bills, credit cards with revolving payments. I was unable to pay these bills. Even though the money was not there they paid it anyway. And am not just talking about one time, it happen on several occasions. I was at my wit's end in debt. I hit rock bottom and had no money to pay my bills. Wells Fargo believed in me. I will never leave them for another bank. I had Bank of America for several years, and NEVER had they done this for me or anything of that sort.

I have recently received overdraft charges and didn't understand why. I called Wells Fargo and it was explained to me that if I used my bank card and make a purchase on the 1st of the month let's say for $30, my available balance shows $30 deducted. And let's say my balance was $200, after the purchase I see my available balance as $170. 2 days later I pay a bill for $50 because I know that I have money in my account to cover. What this bank does per their representative, if the merchant doesn't process the payment ($30) by the end of the business day, they change your available balance back to $200. You basically have to check your account every day to see if payments have posted and check your balance.

As a client of Wells Fargo since 1984, (it says so right on my ATM card) I needed the bank I was loyal to to work for me. I needed a bank account for my new NUTRIENT company. The bank won't open account for "my kind of business" which is legal in all states of America and regulated by the FDA and approved for shipping by USPO. I NEVER bounced a check or overdrafted an account. I provided every single document they required including statements from CA secretary of state, CA franchise tax board, articles of incorporation. They have not provided written reason for rejecting my application AS REQUIRED OF THEM BY LAW. This is the same bank who received the largest fine on record for opening accounts without customer approval. So be aware of their practices, they don't care about customers. Avoid the mistakes I made trusting in them.

Wells Fargo may be the worst business I have ever had to deal with - they make it virtually impossible for their Customer Service people to help their customers. I haven't jumped through this many hoops since I was 7. WELLS FARGO - Please let me know how I can pay what I owe you, and get you out of my life (AGAIN), hopefully forever. When I try to enroll on YOUR site, at the link YOU gave me, it tells me I don't exist in your system. I was a Wells Fargo customer for over 6 years - the reason I broke up with you is besides the incredible amount of class action lawsuits against you, your online presence was not managed well (and be 'not well' I mean horribly), and I have to jump through hoops every time I want to deal with you.

Wells Fargo contacted me regarding a pre-approval for a personal for up to $45,000.00. I am currently in the middle of starting a new business franchise located in North Georgia. Went through the process and Wells Fargo denied the personal loan and could not give a logical reason. I have been with Wells Fargo for 10+ years and have perfect credit. Here is the funny part, my bank Wells Fargo would not loan me $1.00 and I have more money in my money market account than the requested loan amount. Also everything I own is paid for except my truck payment. Based on this experience and ALL current accounts with Wells Fargo will be closed ASAP along with all family members attached to Wells Fargo. I will also make it a point to never refer Wells Fargo and will advise any current Wells Fargo customer to seek other financial institutions for their banking needs. It is unbelievable no dollar amount was approved.

I am a Wells Fargo customer since 1986. I have a permanent address in the US with my sister. I live in Mexico now 4 years. I have had my ATM card hacked twice and stolen twice. Wells Fargo has the worst customer service. On each occasion they have failed to act promptly, appropriately and truthfully. The Customer service center has no records of your prior calls on a problem. They cannot see how a conversation went and the action taken by a prior supervisor. A supervisor can tell you they will expedite a card but they fail to tell you a computer program will cancel that request and no supervisor can override it. You are not aware it is not expedited. If they tell you they will expedite a card and you can call the next day for the tracking number, forget it, the card is in ‘process’ and may take 2-3 days to be sent. Again, no information regarding who you last spoke with or that it was stated it would be sent FedEx, their preferred carrier.

I've been banking with Wells Fargo now for about 5 or 6 years and I've always had a direct deposit so I never had to worry about any service fees but I've recently become temporarily disabled so my direct deposit has stopped. So I tried to call the bank when I noticed I was being charged a $15 service fee, I was told that there was nothing they can do. It's an automatic service fee so basically they've got about $90 out of me in service fees. They would not help me and when I told them that they were going to force me to change Banks they told me, "That's your prerogative." And this was from their headquarters that I called and tried to resolve this. So if you're thinking about banking with Wells Fargo don't. Run. Find a different bank!

The worst banking company Wells Fargo, I’m a customer for 18 years and finally I have a good credit score, now I can apply for a personal loan. In 1 hours and half I receive a response, "Sorry not approved at this time." I spoke to multiple agent. All of them aggressive and horrible. They don’t know the answer for this denied. Same answer saying maybe legal or illegal items showing in my score and my score is 715 according to worst Wells Fargo. I don’t know which the best score probably 1000 or if you have connection to hook you with them. For me is no difference between 300 score or 715 same they can’t qualify for a loan. I asked an agent when I should apply for loan and the best time for me. She said, "I don’t know?" That mean, "You are our client but never get something from us, just can we use money to grow up our company." Never ever trust Wells Fargo.

Wells Fargo charged me twice for multiple things I bought online. I had the money in my account when I bought these items. They say because it was a weekend they did not process it till Monday so where did all my money go? That I clearly watched them take out on my mobile banking. On the day I bought these items they are charging me multiple overdraft fees that I did not do. I had hundreds of dollars in my account when I made these purchases. Watched it come out as soon as I bought the items and now am being charged 230 dollars in overdraft fees.

I've been banking with Wells Fargo for 15 years. Not many issues with them until a recent, mail to me, offer to apply for the Propel American Express Card. The offer said pre-qualified so I applied. Come to find out I did not qualify although my credit score is a few points from 700. My Wells Fargo account has always been in good standing. I even have a reoccurring bi monthly direct deposit from my payroll... My bad review is for Wells Fargo mailing me an offer and then them denying me... It's damaging my credit score by just trying. They should not mail expecting consumers these offers if they knowingly have the consumers' credit history on file are just going to deny the application.

I just had the worst customer service experience ever. I was forced to file for bankruptcy some years ago. The BK was discharged in 2012. I just recently discovered that Wells Fargo had suppressed submitting my timely payments to all three credit bureaus for 6 years. I wondered why my credit score never rose above 680 and why my credit card and car loan interest rates were so high. I called to have this corrected and to explore the potential for restitution because of their negligence.

Cannot and would not EVER recommend this company to ANYONE. All of the negativity in the news regarding Wells Fargo as well as the negative reviews are absolutely spot on. This company is not even worthy of a one star rating. Wells Fargo will lie to you, courts, and lawyers and say that payments haven't been received even when you have confirmation numbers and bank statements to back it up! This causes innocent hardworking people to lose their homes!

Wells Fargo recently added $500 to my mortgage payment claiming that my escrow account was short, even though at the end of 2018 I had a $2981 balance that would have covered the taxes and insurance for 2018. Instead they refunded me the money saying I had an overage. Great an overage, I could use that money to pay an outstanding medical bill. So the very next month they send me a statement saying that I had to pay over $3000 into escrow because it was short. HA! My insurance payment had actually decreased and my taxes remained the same.

On 3-July-18 made an electronic payment of +$540 above the minimum monthly payment, then in the following month Wells Fargo charges me a late payments and behind belies I'm behind a month in repayments. In my opinion, don't trust Wells Fargo for they have shown to not have reformed.

was deposited. When I confronted her about the deposit she said it was only showing half because with a money order the other half goes in after midnight. Well there's nothing on that slip that indicated that at all!

My letter to Wells Fargo branch: I am writing this in utmost frustration and hopes that you can see the immoral way of how Wells Fargo has conducted business in the to myself and get a resolution quicker to me which has not been presented. It's courageous for people like you to be an employee of such institutions that have mishandles people lives and peoples money. I gave faith to Wells Fargo to turn things around and make sure that customers were taken care of and their money was safe.

I’d like to express my great satisfaction with our today’s visit to Wells Fargo Bank: 5710 Constitution Ave, Colorado Springs,Co. We were served by our personal banker **. She was so attentive, kind and really helpful, let us understand all the needed details and helped to get the important information and bank cards as a result. Thanks a lot for assistance.

My daughter just graduated LSU last year, but took out a student loan from this bank. She is not making enough money because she doesn’t have enough experience yet, 30-60 days after her graduation they are making her pay back $500 per month. This dropped her credit score to 300 and she lost her security clearance. We tried calling asking for options, her dad is co-signer, but not working at the moment. We have asked to lessen the payments and this company just said screw this 23 year old. We want the money. How is she going to give it to you without a good job yet? Walkoveryou bank just made it harder for her to get her own business to move forward.

WF on 7/29/2018 currently has all my accounts messed up. Logged on and see "pending" for transactions between accounts I did not initiate, duplicates of purchases over and over. So GLAD I took out a line of credit at a low interest rate to pay off and CLOSE all WF accounts. They have become a rubbish bank.

Over the past few months, I have had several suspicious charges on my debit card. I have been disputing the charges as they come up. I have been receiving letters from Wells Fargo stating that there was an error and that my account would be credited. Then a week or two later, I get an email saying that their investigation has been completed and all charges that I was credited for have been reversed by Wells Fargo. I am done playing with these people and I am opening an account somewhere else on Monday.

Yesterday, 7/27/2018, I deposited my wife's paycheck along with mine, in our local Wells Fargo ATM, at 11am. I do this at the same ATM, same branch of Wells Fargo, every week, and I've been a customer for over 9 years. The machine doesn't have a number where it normally says, "Amount Available". So I go into the branch, wait 20 minutes in line (this also irritated me to no end), and the teller informs me there is an issue with deposited checks not getting posted, but will be posted shortly. Try back later. 3:30 pm, I log on, and it still isn't posted. I call WF customer service, the guy tells me to file a claim against the company (!), and does that right then. Then he tells me it will be 8-10 days. WHAT? 8-10 days. I told him if it isn't resolved by Monday, I will close all our accounts (5 accounts including a mortgage account).

Have been banking with Wells Fargo for little over 3 years now. Have had several small problems with them throughout that time. Deposited my paycheck today (7/27/18) at lunch time and according to the receipt I got it was available immediately with no hold. When I went to withdraw some money to pay my phone bill, gas up the truck and pay for an oil change there was no money from the check in my account. Nor was there any record of the check being deposited. When I called and asked what was going on I was told they were experiencing technical difficulties.

I called Wells Fargo to find out what I needed to bring to close my dad's account after he passed unexpectedly. I told her that I had the death certificate as well as a POA for my mom, who is next of kin. She told me that I wouldn't need anything but the death certificate. I knew she was incorrect, so I brought the POA with me anyways. When I get there in person, she has to call for document verification, and I was told that I had to wait 30 days after, and that she was the one I talked to and that she informed me then that I would have to wait 30 days and that I would need a death cert, POA and any successor information. It's not bad enough that she doesn't know her job, but now I'm the liar? Also, it's considered polite to respond to, "My dad recently passed" with, "My condolences", or "Sorry for your loss". Not "OK, well are you on the account." So glad I don't bank here.

I was paying off a loan, and called the number given to get payoff instructions. I was given an amount and told to go to any branch before 2 pm with a personal or certified check. I went to a nearby branch and after a lackluster amount of effort, the person helping me said to go to my own bank and have them wire money. Then the branch manager made excuses saying it would be easier if I had an account with them. They were unwilling to do a wire for me there, it seems. I called the number again, and they said I was given the wrong information, and I did need to wire funds and needed the wiring instructions to do so. Big waste of time and irritation, when this was supposed to be a celebratory day. Also costs an additional $35 plus another day of interest due to the delay.

HORRIBLE CUSTOMER SERVICE AND VERY MISINFORMED STAFF. I run a small business and just answering simple question about online wire transfer- it took me 3 hours of being transferred all the over the globe with agents who couldn't verify my business address (been with WF for 9 years) to agent who didn't understand what a ExpressSend service is even though it is something they are promoting on their website and asking us to call and register to use it. They make a fool of themselves and the people who work for them. Extremely frustrating. I really hope someone looks at the recording for quality assurance and training and actually does something about it.

I have a dispute going on at this moment and every representative gives me a different answer!! First they told me they could get my money back same day, next person tells me it can take 90 days, the following representative tells me it can take 7-10 business days, the next one told since the transaction was processing we needed to wait until it posted to the account. I called back the next day and spoke to a woman who said that they wouldn't be able to do that, in the meantime my sister has left our electric bill past due $500. I cut into my rent to pay this bill because it was set for disconnection, and unfortunately the place where I went for the money order had a systematic error. What a way to relieve my stress.

My family has been considered homeless since I became disabled in 2011. So, when I received a large settlement check from the US TREASURY last week we were excited to finally have things we needed. Well, long story short, my check is being held 10 days, even after the bank received payment for it, because I am a new customer. I wish there was some legal course I could take because this has not only caused us to not have a home; it had also caused my PTSD & major depressive disorder to get worse. I would not recommend this bank to anyone!

Wells Fargo branch in Lynchburg VA. Refused a cash deposit of 500.00 in American money into my checking account? Not enough back up signatures on the account! Looks like WF wants to reduce the number of customers at WF. You are forcing to leave a customer since 1960-s in New Jersey! How does a handicapped, no driving license, very limited walking 10-15 steps, I had deposit slip made out properly, a person WF knew DID my banking on a monthly basis cash pension check, make deposits into my checking account, how do deposit cash? American money?

A new client sent me a check for deposit on work that I am doing for him. Normally I get paid through wire transfer or PayPal. There's a Wells Fargo branch a mile from here so I went in to just cash it out of his account rather than mail it to my bank which is in a different state. The clerk asked me if I had an account, and I said no. She took my two forms of ID and then counted out the cash which I noted was short. She explained AFTER SHE NEGOTIATED THE CHECK that there was a $7.50 "check cashing fee". If she had told me that before I would have just mailed it to my bank in Boston. What a bunch of dishonest **.

This is a formal complaint against Wells Fargo Bank. The bank have shared my personal information without proper authorization. Wells Fargo Bank have been responsible for the protection of your clients' information. The bank have not been responsible for keeping the privacy of your clients, and have also mixed The financial information of my small business with my personal information. In other words they have been mixing a business finances as if it were personal, when they are separate and independent finances. Wells Fargo Bank shared my information without authorization to the government.

I own a construction business and have banked with Wells Fargo for over 7 years. I have not been completely satisfied with their service from the fraud department to help with transactions, however what happened today left me wanting to take my money elsewhere. I found some hard to find tools last min in another state at a good price. I just happened to have a friend visiting that very town and was willing to pick them up for me but they were leaving the next morning so I had to get them the funds to purchase the tools today. That doesn't seem too difficult considering they also have a personal Wells Fargo account. I stop into a local branch with cash to deposit into their account. The banker tells me that they can no longer accept cash to be deposited into an account without my name on it.

Stay away from Wells Fargo. Go elsewhere!!! Had a charge on my credit card this morn that I could not remember if I made it or not so... I called it in to put a dispute on it. No they could not. They said, "It's our bank policy to put a 48 hour hold on card", till I remember it or a stop on card and in 8-10 days I will get a new card. Heck no. I need this card... so they put a stop on my card. I am done with this bank and going back to American Express and Chase.

Occurred in Jamestown ND. According to Wells Fargo site... 'Joint ownership. This option gives your child the ability to use the savings account while you monitor account activity. Both you and your child can make deposits and withdrawals. An optional ATM card is available for your child. The account may be linked to a Wells Fargo Debit Card. Wells Fargo Online® access is available when your child reaches age 13. Adding a beneficiary on the account is recommended.'

Wells Fargo has screwed up our business account changes every. Single. Time. From erroneously changing business information to personal accounts, lost paperwork, and a profound incompetence with signing privilege changes, Wells Fargo has been a frustrating experience all around. Do not bank here. Go elsewhere. The recent changes because of lawsuit has actually made things worse, because all managers are extremely paranoid and have extra hoops to jump through. Customer service suffers as a result.

I have a Chase Manhattan card with a 21,000 credit limit and WF Cash Wise Visa 5000 credit limit. I make large payments like 2500 to 3000 a month to WF and have never been late. Every time I make a payment they put a hold on the money paid. I pay from BofA and it takes 24 hours to clear and yet WF puts a hold and won’t credit my account. What kind of crap is that? Chase has never done that EVER!!! I like the card but this feature sucks. Stupid... change the policy WF.

While in a move, my wife and I did not make a final payment before the promotion ended and a lump sum interest amount was added. I called Wells Fargo to ask for a reprieve. While I did not gain any satisfaction with customer service, I was transferred to the Executive Services Department where Debbie answered and listened to my plight. It didn't take long for her to understand and allow me to make the final payment without the lump sum interest added on. We are very appreciative of this opportunity to avoid the added on interest. THANK YOU!

I allow my rent and a few other bills to come out of my savings account. After everything was done, my saving was $0.00 (That's fine for now). Wells Fargo hits me with an $15.00 Excessive Banking Fee, because of too many withdrawals. At the very same time a $26.00 transaction is processing, disappears, and reappears in my account (making my balance more than what it should be). HOWEVER, in the middle of all this, my balance has now become $11.00. Then they charge me $35.00 for the $26.00 transaction that had already been taken out and accounted for. Now my account is -$24.00 with the $26.00 still needing to come out. THIS IS RIDICULOUS!!! I got on the phone and make them correct it.

Hi, I'm a Wells Fargo customer. I'm Brazilian and I have a bank account for almost 2 years. I came last month to realize my dream of study Kung Fu in China and unfortunately I lost my debit card in Hong Kong while I was applying for my Chinese visa. I do not have a US mobile number nor a Social Security number. I was waiting to find the martial arts school address to ask the bank to send me a new card.

I went to pay off my Wells Fargo Advantage Card. I paid it 2 days after the due date. I called and confirmed my balance owed was $3,186.31. My statement read $3,292.81. I had paid my monthly for the previous month late, making the difference in balance. As I was paying again 2 days late. I asked and made sure the new late fee was included as well. They said yes. Stated again the total balance. I then went and paid off my balance. Then 3 days after confirmation, the new statement arrived.

I used a Wells Fargo ATM and a big red alert popped up stating the transaction could not be processed. However when I checked my account they had deducted $500 from my account. I disputed it but just got a bunch of people stating some other department will take care of it but no one ever did. They took this money. Will not return it due to “machine failure”... crooks.

I have been trying for 6 months to get the money out of my child's education savings plan that is with Wells Fargo. Every time I speak to them, they have another form to fill out, each time I am told this will solve the problem and it never gets my child their college money. I now send in forms with the date of the version of the form and record which supervisor I speak to about the most recent needs. I am trying to see the humor in their incompetence but hope my child doesn't graduate from college before they get their act together. Each submission I give my cell phone number but they never call with a problem. Just send snail mail 3 wks later. Terrible company. DO NOT INVEST WITH THEM IF YOU WANT TO SEE YOUR MONEY AGAIN.

Knowingly deposited fraudulent checks into my account. They should have called me before they deposited them. Also I received copies I of the checks and saw that my name was fraudulently signed on the back.

I expect when calling Wells Fargo [800] Customer Assistance number that providing assistance is the bank employees’ primary purpose. I called WF to raise the withdrawal limit on my check debit card, for one transaction. The customer assistance employee refused. I asked for a manager. When the WF Customer Assistance Manager understood my request—her solution—pass me to a different department. With sufficient funds, the proper bank customer verification protocol complete - the Customer Assistance Manager refused to listen to my situation. Every time I asked her if she would listen to me, she refused. I can’t remember a time when a business refused to listen to a request, or a complaint.

Worst customer service. I've been with WF for decades and it's so unfortunate how terrible their service is getting every year regarding the way they treat their customers on the phone. They made a mistake today and put a stop on one of my automatic bill pays for no reason, took 45 min of my time, transferring me from one department to another ("Lynn" at the fraud department especially was the most incompetent and extremely rude) to finally tell me after 4 transfers that they don't know why it happened! Wow! How would I trust a bank like that with my money? It's finally time to switch banks...

I tried to do a simple transfer--set it up monthly--to pay from main account to credit card account. It took 6 phone calls. They deleted my sign on. One girl hung up on me. I actually had to take anxiety pill as it was that upsetting. Happened last week also. The very day I retire, I am changing all of my accounts to where my husband has our main account. The worst experience I have ever had with a financial institution. And please get a new background music cd--unbelievable.

We had a large wire transfer money from our account to closing house. BUT MS. ** who did not double check her job and transfer to wrong account! It took 48 hrs. To get it back and it costs me almost $400.00 for the expense. I complained to the bank ask for that expense. They refused. Because of a employee was neglecting and bank refused to do anything about that. I considered to close my account. DO NOT USE WELLS FARGO BANK! Stay away from them.

As a long time WF and Bank of America Customer I frequently transfer funds from one bank to another. I recently transferred funds electronically only to find WF is holding access for 13 days. When I called to find out I was told that they could hold for 30 days, but if I faxed a copy of the transaction they would consider releasing faster. With all the Customer dissatisfaction trouble WF is experiencing is this really the right decision?

Wells Fargo closed my account because they do not accept Storage Facilities as a residency. I live on site only, I do not have another address, they will not allow me to have a bank account because I will not lie and give them a false address. So, they are telling me they do not have ANY On-site Storage Managers as customers because of where they are living??? That's a LIE. I was in the process of building my credit and now all the effort I put in is lost because of this. After the whole debacle of Wells Fargo opening false bank accounts I still gave them a chance at my business, but no, they ARE a ** company with outdated policies and shady practices. I wish they go down. They are a dishonest company and the U.S. is better without it.

My husband ordered a replacement debit card. One week after he got it we saw a charge from Amazon for 14.14. We reported it and ordered a new card. They failed to tell us it's happening to customers all over Virginia and didnt offer an explanation of why its happening.

Very bad and disappointing. I suggest you get a different bank that takes care of their customers. This bank Policy sucks! My husband has been a good customer for over a year no late & most of the time we pay early on his personal loan. He asked for an extension (first time, never asked for this before in any of our accounts with them) 1 or 2-month. Reason I lost my job. Told them it's short-term because I already got a new job & will start in July. They slapped us with a big NO! Why? Because the problem we have should be "fixed" first before they can process an extension request. If our problem is fixed we would not have called them & asked for an extension. The main logic of extension is to help their customers in tough times. They will wait for the account to be delinquent (because you can't pay) before they help. What sort of policy is that?

On May 22nd I met with Aysha ** at the Morris Ave Union branch of Wells Fargo, to request a Date of Death Balance Request Form. I gave her a copy of my aunt's death certificate, executor certificate and my driver's license. Miss ** advised me one would take 5 days and would be mailed to me. I waited 10 days then called to see when it would be coming. The young lady I spoke with said there was no record of the request and that I would have to come back to the Union branch to request a copy again. I did not return there, called and met with Jacob ** at the ITC Flanders branch. Mr. ** took my information and I am very happy to say I received a call from him when the form was received. He understood I wanted to get it to my lawyer as soon as possible so allowed me to come there and pick it up. Raises for Mr. ** and retraining for Miss **!!!

I closed my account out 2 and a half years ago. Still haven't received my money. I have to spend hours on the phone with these imbeciles begging them for my money back. Avoid them like you would a naked crackhead.

The Wells Fargo online system does not match up to the multiple departments you will be transferred to after they waste your precious time. Your time means zero, zilch, nada to Wells Fargo representatives. Many that are all too quick to hit the disconnect button on you if you make too much sense and don't allow them to steamroll you. Seven calls later, several department transfers later; several country hops later; several different inconsistent responses later to even the simplest questions results in “unfortunately” and “I do apologize” being the trained monkey responses these employees have been scripted to fall back on.

In general I am not satisfied. I have a personal loan through them that until recently I was able to pay. I'm about 1.5 months behind now. They call nonstop. I have explained to them that I have no income at the moment, that I would be homeless and living in my car if not for someone allowing me to live with them but that as such I only have a bedroom to call my own and that I am only buying necessities such as medications, health insurance, gas to get to whatever odd jobs I do find and food. I have told them I need about 11,000.00 worth of urgent but not immediately life-threatening medical procedures done, as well, which has not even been started yet to prioritize paying immediate bills.

I purchased a gift for my daughter from a local jewelry store using the Wells Fargo Jewelry Advantage account with no interest if paid in full by a specific date. I have paid triple the minimum payment every month and will pay it off three months early. I pay through my bank and was one day late twice and received a $38 late fee. I was wrong to get the payment to them late but outraged at the late fee as I have had a WF account for years, always make more than the minimum payment and have a high credit score. I spoke with three supervisors before they removed the late fee. The third supervisor, Isaac **, in spite of the "retail account rules" waived the fee and was professional and polite. Thank you Isaac. I paid the balance in full, minus the late fee. I appreciate the consideration.

I have banked with Wells Fargo for almost ten years and I am appalled at the terrible treatment I have received from your company. I deposit my payroll check which also comes from a Wells Fargo account for over a year with no problems, and the last few check have been held for no reason until I call in and they release them. My last payroll check was rejected without my knowledge as I was emailed a receipt stating that funds will be available the next day. When I called to see why my check was not released they told me that my check was rejected and they didn't have a reason why. They told me that I would have to call on Monday.

I relocated to Michigan from Florida not realizing there were no bank branches in Michigan. A Netflix charge went through at that time. I tried to close my account over the phone and was told I had to close it in person. Obviously that was not possible. I was charged $75 in bank fees and insufficient funds and the bank refused to remove any of the charges stating I could only get them resolved in person at a branch. :( Wells Fargo, you **!

Needless to say I just opened this account not even a full month, will be withdrawing my funds, closing my account with atrocious bank and do not have to worry as I will never do business with this facility nor recommend this bank.

It is really sad when you hear on the news that Wells Fargo is closing or selling 52 of their branches...33 of them in Indiana and 14 in Michigan!!! We have been loyal customers for 30+ years and are getting the boot from them because they are forced to sell 50+ branches - after they closed many already because some of their employees opened up accounts in clients' names to get perks. Why should we have to suffer when we did nothing wrong!?!?

I tried to make a money transfer of $200 US but due to a mistake in the numbers it did not go through. Wells Fargo kept a hefty $65.50 for their troubles. OMG! (WTF?!)... I am fighting these thieves and warning you not to EVER have any dealings with this bank.

Over a 5 year period I have had 3 mortgage payments that were never credited to my account. I have gotten behind on my payments and Wells Fargo automatically shuts down your online access to your account when you get a little bit behind for some reason. When they do that it makes you have to find a bank to make a payment. 3 different times Wells Fargo has failed to credit me for a payment that was made and had me scrambling to find old receipts and come up with another payment unexpectedly. I have since started keeping track of my payment receipts but Wells Fargo will screw you in a nano second if you don’t pay very close attention.

I have had Wells Fargo for about 8 years and when they started to "Gain People's Trust again" they lost it. Even though I have plenty of money in my bank I got to the corner store at 5am for stuff. I need to start my day and card declines for no reason at all. This is embarrassing when you have people telling you, you don't have enough money when I do. Not only was it an inconvenience for me I had to go back home to look all around the house to find cash. What's the point of having this bank if you cannot even use your money when you really need it! Also getting to work late after all of this. Thanks Wells Fargo for making we have a day I will not forget. Most Likely I will be switching to another bank Monday.

Wells Fargo should hire security guards to protect themselves and their customers. They also, need to give more lights and enclosed ATM safety methods.

They tell you how much you can wire per day as though it's their money. Overcharge on checking account fees. Minimum balance required to offset fees. Rules out certain accounts. Customer service not great.

Wells Fargo is a bank that value and focus on small business and private bank accounts. I have always felt welcome in my local branch and are always greeted by name when I enter the branch.

I owe about $1000 on my truck, ONLY behind 1 month payment, said they would help me, all of suddenly they repo my Truck. I call them but said didn't know me, then they told had month to pay. I call the wrecking yard, Fargo had taken the truck.

I never feel like my small, personal accounts mean anything to the staff at Wells Fargo. And I am disgusted by their business practices. Wonder what we don't know?!

The automated deducting from checking needs to be better - some of my auto-pays sometimes don't show up for 3-4 days; should be 1-2 days. Also, the monthly fees are outrageous if your balance is under $500 -- like mine is the day after payday... seriously considering moving my accounts to a smaller bank.

50% of Wells Fargo employees practice good customer service. The problem is you do not know what to expect when dealing with Wells Fargo employees. Wells Fargo should have consistently great customer service.

Wells Fargo discriminates against low deposit account holders, even when the account holder is related by blood to their larger depositors, such as my brother the doctor, for example. They summarily open AND close accounts without notice to the named person to whom the account is assigned which deteriorates one's credit score.

Customer Service upon entering my local Wells Fargo Branch is outstanding. Once you are greeted, the expert Bankers go to work assisting you as a customer with whatever your needs may be.

The bank representatives are liars. Every different representative one speaks to makes his/her own rules as they go along. They give confirmation numbers and then another changes the information on it. They don't fix their mistakes, they cover them up to the customer's disadvantage. No sense in ever trying to reason with Wells Fargo as they use routine deception and always get away with it. It's hard to get an attorney as the majority of them fear Wells Fargo's powerful attorneys. When will the Federal Government step in?

WELLS FARGO BANK: LEMMON VALLEY BANK - RENO, NV. I see their TV commercials and Wells Fargo professes to be a refurbished Company by correcting their failures pre-2018, yet they have not resolved my concerns of monies I deposited into my daughters' account by not thoroughly performed the Discovery based on my stated request to ensure that I made my stated deposit after I instructed them to check the videos so that it would show me making the deposit, yet they did not do their discovery on my stated since the only feedback I got was that I was not seen on the videos, since I definitely had the deposit over my stated period and no resolution as to where my deposit when tells me that Wells Fargo either did not do a thorough search of my stated discovery period or Wells Fargo did not check all the 5 or 6 teller videos.

I hated going to the bank and actually refinanced my home just to fully end my relationship with Wells Fargo. That’s how much I hated the bank. Every time I would go in to do banking the teller would call me up by name from line as if they knew me and then ask me for sometimes just my ID and sometimes two pieces of ID. It was never consistent. I have actually had a teller call me up to the counter by name and then turn me away once they found out I had only brought with me my driver's license and no second piece of ID.

Other than when my banker created a few unnecessary new accounts and misinformed me about the interest I would earn WF has been a very good experience. Their online Bill Pay has made my life significantly easier. Their customer service has been excellent.

I've never dealt with a more difficult bureaucracy. Wells Fargo have held my mortgage for more than 20 years and have unwilling to help me in the least. They would love to sell me more products, but once they've got their hooks into you, they simply don't care anymore.

My bank was purchased by Wells Fargo several years ago. My daughter had a bad home loan experience with Wells Fargo and I really didn't want any part of them. I've been lucky and have found them to have convenient locations, safe deposit boxes and our Wachovia IRA's were also bought by Wells Fargo so we do not have to pay any fees. My bank is 2 miles away and my local Safeway Wells Fargo is .3 a mile away and I have access to an inside ATM. I would recommend them.

They are rude and don't have good customer service. They charge a lot of fees. They have high interest rates and I just don't like having to deal with them.

Had to change Banks. No Wells Fargo Bank in the state of Georgia when I lived there. Held on to my Sister's IRA when she passed away and when all documents faxed and sent kept claiming never received on several occasions. Also put my Sister's IRA in a ridiculous 99 years. She never wanted that! Many other problems too many to mention.

They are happy to have your checking, savings and mortgage account but don’t ask for a loan. They asked me if I’d be interested in taking out a loan as they were having a contest then immediately denied me the funds after getting me all pumped up for it. Tacky.

I started my first personal checking account at Wells Fargo in 1974, and shortly after my first credit card mostly because the friendly bank teller asked me to apply as a favor for her. As a small business owner I have had a business checking account and small lines of credit with them since 1993. During that time there are complaints that they opened unwanted accounts for consumers. My experiences have been that they were more concerned about selling products whether I needed it or not, but that was what they were encouraged to do. I feel basically Wells considers me as a consumer they want to maximize profits on. That is their business and as a business owner I get that, it's just the way it was done that caused the problem. So should I continue to bank there?

I have had an account with Wells Fargo for a couple of years. So far my satisfaction rating for them is above satisfactory. I'll continue my journey with the bank, as long as there are no major changes in their mode of operation.

I refinanced my home with Wells Fargo, (which they were holding the old loan) and ended up owing more than I began at. It has been a real struggle since I've done this. I have no problem with the investment part of Wells Fargo, just the banking part.

Dealing with them was a nightmare. Their customer service was among the worst I ever experienced. A certified letter that I wrote to the VP went entirely unacknowledged.

I've had WF Bank for about 12 years and experienced no problems. Prior to that I closed a WF checking account because I kept having use charges that I should not have had, each month I would have to straighten it out. After about 4-5 times I just closed the account. I inherited WF Bank when my bank was bought by WF, since having this account again I am very happy with the service.

I have only been banking with Wells Fargo for a short time and when I opened up my account I started depositing my paychecks. I understood why they had to put a hold on my checks because I was a new customer but then the holds got shorter and shorter. Then one of my checks got deposited and then taken out the same day so I called them and they said it wasn't them. It was the maker of the check. Well they lied because the funds became available the next day.

I banked with Wells Fargo for over 20 years and I was a great customer. However, I cashed a check from one of our customers and instead of telling me the check was bad, they closed my account.

My worst nightmare in financial security. I will not use this institution for any reason. You cannot even cash a check. You have to have an account even if the person or company have an account with them.

Never have had a problem. Bank personnel have always been knowledgeable and courteous. Online services very helpful. The branch locations are spaced adequately for my daily needs.

They are friendly and they make sure that give you the help and information you need. They help you watch over your accounts so you always know what's going on with them. The online banking is awesome and their Wells Fargo wallet you don't even need your card. It's all one app and it's that simple.

I've dealt with WF for years. Never had a problem. Customer service has always been good. Their banking hours have always met my needs and of course they have plenty of atm's.

I was with WELLS by default when my mortgage holder WORLD SAVINGS was taken over by WACHOVIA and this was taken over by WELLS. WF refused to communicate with me and foreclosed and stole my home even though I was making monthly payments.

I had a project financed through Wells Fargo and I am NOT a fan of them. I made payments on time and even paid a month ahead but found them charging late fees to my account. Late fees affected my FICO score and when I called and questioned, customer service guy was RUDE. Wells Fargo had applied two payments in same month instead of me being ahead by a month...very sleazy way to get fees from customers. Banks should be monitored and truth in lending is a joke with them.

Some of their fees were terribly inflated had to stop using this service. They were completely out of line with other services. When contacted would do nothing to reduce unfair service charges even though services not being utilized.

I wish someone at Wells Fargo would explain the reasoning behind this. I tried to deposit funds to my husband's account and they said they could only take checks or wire transfers? I said, "Why - because checks are so much better than cash?" When researched they say they are doing for security. I'm not trying to take money from the account, I'm trying to deposit!!! Plus, the new rules for institutions do not require that banks do this. I absolutely hate Wells Fargo! They are the worst bank and I will never bank there.

Their legal dept doesn't communicate with their insurance dept. Our attorney couldn't resolve the problem so they foreclosed. They wanted us to get our own insurance and they changed us for theirs.

The worst customer service and overall complaint resolution I have ever dealt with. I use the other two banks and have had good overall service. Also I did not choose to bank with them. They bought my mortgage. They suck!

Long time satisfied customer. Wonderful relationship with branch's personnel and service. Seldom had a problem with any of our accounts. Easy access to online accounts and services. No problems with online transactions.

Wells Fargo refunded 3 overdraft fees back into my account back in early December. They are so well-known with branches everywhere; I went to uptown Charlotte over a year ago and saw almost a skyscraper branch there.

Opens accounts I did not authorize. Gives bogus financial advice. Will not service small beginner accounts. People in bank are aloof and discourteous.

They were so rude I refuse to do business with them. Refused to let me talk to a decision maker. Never count on them for personalized service...

Wells Fargo is DEAD to us. They bothered us with so many sales pitches; we couldn’t call for assistance without a full court press. And though we had in excess of $100,000 in our accounts, they cancelled my special account (PMA — free checks and other benefits) because they’d decided there could only be one per family. I would keep my money in a mattress first.

Online banking at Wells Fargo is not in real time and does not follow the order in which things transpired. Thank God I have mint or I would've never caught on. If cash deposits are immediately available, they should also count before any ach that were pending but not reflected. I was also told my account was closed. No, just my access. To everything because I was given no code or such nonsense. I banked with them for EIGHT years. And when things got tight for me, for once, they took full on advantage. Criminals. And just plain DIRTY.

We keep getting the same letter over and over. We call about it every time and every time they know nothing about the previous calls from us. Each person knows nothing about the last person.

I have had more than one account with Wells Fargo over the years and have never had any issues. Customer service was always helpful in resolving any concerns I may have had.

I was a total mess when I started my independent life at 20 years old. I would get overdrafts all the time but would pay them back right away. I didn't even care what the overdraft fees are for; I would just deposit money in my bank right away. But last year I finally become a responsible human being. I became responsible with my credit score (from 502 to 670), stopped getting overdrafts and had a good job. Heck I even went back to school.

Very poor customer service. Little or no help when seeking information about products or services and failure to post payments when received it as requested. Told they could post additional funds on payments to whatever they decided and received repayment of excess fees.

Wells Fargo has always done right by me, no hassles, no "pushy" sales people or gimmicks, made corrections in a timely manner, warned me of possible hacking.

I will never ever use Wells Fargo again. They tried several times to charge me late fees on my bill and my bill wasn't even late. Customer service is very rude too!!!

Wells Fargo kept returning my mortgage payments and started foreclosure process. Charging legal fees. Wouldn't return my calls but would call my place of employment nonstop. A nightmare I'll never forget.

My quests is location is key. I use the Power & Queen Creek. The staff is extremely professional and helpful. They actually listen. They often have followed up when it really counted.

My previous bank was bought/taken over by Wells Fargo. At first, I was happy enough with the change - Wells continued the same policies as the old one, and even introduced new ones. Then they slowly became suspicious, creating new policies in order to charge more, adding hidden fees, draining my accounts.

I am reviewing a bank office that Wells Fargo has already closed, the Thornblade office in Greer, SC. Its top three bankers were of great help to me as I completed the duties of a trustee for a trust based in New Jersey. They could not have been more genuinely supportive, and they were instrumental in protecting the trust from an unanticipated effort to defraud it. I could not have been more impressed.

Wells Fargo currently handles most of my retirement funds. The local banks have been very responsive to my needs to date and I am very satisfied with my current bank.

When we in Calf. we were with this bank. I enjoy the fact if you had a bounce check they would call and see if you can cover it before the bank charges and that help us out a lot. Also when we needed an emergency loan they were able to give us hand. So even though they are in trouble they were at the time a very good bank.

Very poor customer service in my local Wells Fargo branch, which helped me make the decision to go to another bank and I am so much happier with my treatment at American National Bank.

6 shady things they have done in order. First they LIED to US saying our kid who gets a disability check has to have a separate account by law! Then they got in trouble for opening fake accounts. Next was a class action lawsuit where they charged us interest before our mortgage was final. I went in and closed my checking account in person and signed papers, but the teller left 1 penny in the account, now they refuse to close out the account because of the penny unless I drive 30 minutes and get my penny. So they are still doing shady fake accounts and subjecting me to fraud.

I found Wells Fargo Mortgage Department to be very helpful and they found loans that fit our needs. I would recommend the mortgage department at the Helena, MT branch any time.

Refused to help me with a fraud I detected in my account and email me that case closed since they could not reach me which was a lie. They claim they call me which they did not since my cell number that I gave them never call me.

Wells Fargo is deceptive bank and I will never use them again. One time they didn't even send me notice that a CD was coming due. They rolled it over into a very low rate for five years and refused to do anything about it.

I don't know if I will continue using Wells Fargo. It takes a lot longer for transactions to go through than most banks. They continue to hold check forever so the customers pay a lot of bank fees. And the automated system is the most aggravating I've ever used.

I pay Wells Fargo twice a month and they don't like accepting partial payments. Rodney ** at Wells Fargo 800 85 38516 ext ** said IF, Wells Fargo takes the money out of my account it will work but if I want to split my payment myself, it is difficult for them. They charge late fees when you have paid on time and then tell you it is a courtesy to reverse the late fee. Where is customer service these days? What happened to putting the customer first or maybe even second or third. The only thing Wells Fargo cares about it the bottom line. Sad but true!

Member about 4 years, yes I have made many mistakes in my account but instead of them ever helping me and waiving the fees, they charge a fee for overdrafts, for transferring money from one account to another, for anything they can charge a fee for. I just told them to close my account and I have transferred my 2 allotments to another bank. I personally think this bank is trying to recoup monies from its members to make up for the losses with all the fraud going on within their company recently. They do not care about the customer at all. I hope they do close down, it would be an advantage to the consumer.

We have been Wells Fargo customers for over 20 years. During that time their customer service has degraded. With the advent of online banking there is a certain amount of added convenience but the loan process (mortgage or otherwise) is very impersonal and without deviation with regards to understanding a customer's needs and concerns.

Have banked with them since 1978, then in CA. Local bankers are knowledgeable and helpful. The locations are convenient, as are the ATMs and the online tools work well.

I answered a fraud loan company when Wells Fargo turned me down. The company gave me a deposited a bogus check into my account. Wells closed me down without talking to me first. I had been with Wells for some time. I had a personal and business account with them.

My experience was one thing was promised, something else happened. They took my money from savings without notification for a supposedly no fee account and would not give it back. I will not bank there.

I tried to pay my car payment early online through Capital One and my scheduled payment ended up coming out of my account as well by mistake so I paid twice for the month and overdrew my account and received an overdraft fee. I tried to get it resolved by putting in a claim and they put the claim on the scheduled payment and couldn’t do anything about it which I understand, so when I called again to get a claim done for the other manual charge Katie was so rude to me, and made me feel stupid. All I needed was one of the payments canceled and the overdraft fees canceled as well for an honest mistake. I’ve been a customer with Wells Fargo for so long and I’ve never had an issue getting a payment canceled in the rare occasion it’s happened. Thanks Wells Fargo for not helping me with my issue and embarrassing me because now I need to borrow money until I get paid next.

I've been a Wells Fargo customer for about 11 years now and they have been with me through it all. All the employees are so kind and helpful. Even if I call they always manage to solve whatever problem I'm having.

I been trying to get my money from Wells Fargo. I reported to them many time about transaction that were not mine over 1000 dollars. Own to me for three years now and how they close and open my account without my knowledge.

My mother had an investment account that was set up to transfer on death to my sister and I. My sister set up a Wells Fargo account to receive her mutual funds. I asked that mine be transferred to Morgan Stanley. My sister received her funds on a Thursday. As of the following Tuesday mine had not posted at Morgan Stanley. I finally spoke to a rep who said the ability to transfer to an outside bank was a new process and there had been an error. On what planet is that okay? This wasn't a tee shirt from Eddie Bauer.

My dad died 20 years ago. I set up an account to handle the trust (I am the trustee). I recently sold the trust assets and wanted to close the account. They said I needed my dad to come in (he is dead). Then I needed to bring in his death certificate (don’t have it). My dad never opened the account, never signed the account and all I wanted to do was close the account so it didn’t continue to rack up monthly negative charges.

The Bank has lock down our Safety Deposit Box over an issue our son is having with the state. They claim it will be on hold for two years. When dealing with the local branch, they acted as if they could do nothing. I gave them a demand for paperwork and they originally refused. This is paperwork we signed ourselves the box was open. When we sent a letter to the Operations Compliant Manager located in No. Cal, their main statement back to us was that they complied with the State Order by notifying us of the impound last year. We actually never heard of this until this year when my wife was denied access to the Box.

I entered the Savannah Georgia Branch of Wells Fargo on Abercorn St and Magnolia Ave just to change my ATM card pin. Was told that branches don't change pins anymore if I didn't know my current pin. They said to call the 800 number on my card, which I did and was told the branches can change it to go back inside and give my phone to customer service. I complied and customer service told online banker as of February 2018 branches no longer change pins. Online suggested I file a complaint. When I did so branch manager accused me of kicking a desk and slamming the Hydraulic door. I'm really upset about this discriminatory behavior and will take this to the highest level of satisfaction.