Wells Fargo Reviews

The trial amount to initially set up to be able to do transfers to non-Wells Fargo account never posted. It said it would take 2-3 business days, and it has been at least 4 business day and no amount has showed up in my checking yet. Very disappointed about this. Just another tally towards moving to a credit union.

I would just like to state that Wells Fargo may have the worst web site experience of any large company period. As a software professional, it is amazing to see a company as large as Wells Fargo fail with their web site. Probably created at a cost of millions of dollars, no care, thought or respect for the Wells customer was ever involved in this abortion of a web site.

For those of you who are interested in their promotional bonus offer for new account openings, especially the $400 bonus one, there are a few things you REALLY need to keep in mind:

I went into the the Woodstock Branch in Towne Lake (Georgia), Shaun ** assisted me. Most people only take the time to write bad reviews but I wanted to take the time to say he was very friendly and helpful and I will definitely be sending others into this branch. From the minute I walked in the door the lady who assisted me, to the teller who finalized closing out my out, the whole staff is so friendly and helpful. This branch goes above and beyond and truly cares about the customer experience. 5 stars!

I have been banking with Wells Fargo for many years (including years prior to their merger with other banks). I have always entrusted the bank with at least $250,000 of my money. Recently, I have doubled the amounts in my personal and brokerage accounts. Every so often, I need to write a complaint or a suggestion about an online experience. Past examples include [1] duplicate Zelle payment processed despite an online message to the contrary, [2] notification that I received an email informing me of an address change on my WF Advisor account when the address change was actually on a banking account, [3] my inability to enter payee names because certain symbols are not allowed in their text fields, and [4] inconsistency in formatting monetary amounts entered on various web locations.

I've been a member of Wells Fargo since 2004. I've been stuck at the gas station with no money because they froze my account due to activity they didn't think was me and when I verified it WAS me they couldn't release funds until the following Monday when my local branch was open. I lodged a complaint about activity on my account without my permission and they denied refunding any of the money or the overdraft fees and logging on to their website doesn't recognize password, reset it twice and both times the new password isn't recognized. I'm done with Wells Fargo. Customer service is never a concern, but when they mess with my money it's unacceptable.

I was charged a NSF fee for an item that I put the money in my account before the transaction. I should not have been charged an NSF for a transaction when the money was in my account. Wells Fargo should not be charging fees for transactions when the money is there. They shouldn't charge fees for an item that they don't pay.

Initially I went to Wells Fargo to open up an account for my daughter and got to speaking with a lovely bank representative who spoke highly of her coworker who handles home loans after a conversation in regards. Long story short, process started in March went into August and the commitment letter expired. During this time my lawyer requested two extensions.... What a disaster!!!! My loan officer and loan processor were NEVER on the same page!! They each called myself and my realtor and had us resubmit things that had already been submitted to one or the other. The underwriters took forever in clearing and processing paperwork. It was just a disaster!!!! I would NEVER recommend them nor use them ever again!! I lost a lot of money due to their incompetence!

I love their app. It is so easy to see all of my accounts in one place. Never a hiccup. Info loads quickly. The features are easy to see and use even on a small phone. Customer service has been a breeze and I have my own personal bankers available during business hours as well.

Wells Fargo has made huge efforts to re-establish their customers' faith by totally re-vamping their sales strategy and taking accountability for any/all past mistakes. I have seen much improvement in their authentication methods with a focus on privacy and security. Despite the whole fiasco a few years ago I was confident in that they would do the right thing and use the situation as a learning experience. It’s not to say that the issue would not happen again and I believe any/all companies are subject to the same type of issues Wells Fargo has experienced without proper account safety protocols in place to try and circumvent situations such as what Wells Fargo has experienced.

Wells Fargo is my bank that I use. I have used several locations and the customer service is great. I received all types of service for items needed. Most of the time the customer service was a pleasure.

Wells Fargo keeps Charging outrageous unwanted fees on my accounts. Always charging outrageous amounts. They charge way too many fees. Not happy with this bank at all. They truly suck. Unprofessional people who here

Am pleased with my internet banking and bill paying thru Wells Fargo. Have had very little problems and when I have they have responded quickly. Use this service every month and have for over four years with very little issues. Would give them *****.

I was charged a 35 dollar overdraft fee for transferring money from a Wells Fargo account to another Wells Fargo account. They are the worst bank to bank with. They aren’t helping when you have an issue. If you are thinking about banking with Wells Fargo I suggest you go to a different bank.

Have to say THANK YOU to Kristina ** in the Windsor, CO local branch. We walked in with a tricky situation involving a scam, and she immediately got on the phone and started taking steps to help us. She spent ~45 minutes working on this stressful situation. She was professional, courteous, empathetic, and did everything she possible could to help us. Thank you so much Kristina! Mike & Tanner ** Windsor, CO.

Very hard people to deal with when they make a mistake. They made a mistake and charged my account. They then proceeded to tell me it was my fault. A week later they did put the money back, but no apology.

I have banked with Wells Fargo for 5 years. And I don’t know why anyone would pick another online banker. I can access everything through my phone without having my physical card with me, including ATM! I am beyond happy with Wells Fargo service. Not to mention their customer service is 100% on point.

My husband and I moved to Florida from Missouri. Wells Fargo was the most known and closest bank to us so we went with them. We had separate accounts in MO so we had to close them. We both wrote checks on our MO accounts to get it down to almost zero in preparation of closing them. So my husband wrote a check for $2000. To deposit and I wrote one for $2700. His passed and they classified mine as insufficient funds. It was not and I proved it to them. Despite that they held my check for 5 days. I needed that deposit in my Wells Fargo account so my 1st upcoming rent check that was an automatic deduction would clear. For 3 days I called and called and argued with customer service to no avail.

I’m banking with Wells Fargo for many years. The first incident was a few years ago that suddenly an account was opened and added to my portfolio without my knowledge, whatsoever. As soon as I noticed I went to the bank and a banker suggested that I close all of my account and reopen them again. Then in 2017 I start receiving phone call from a private banker at my Wells Fargo branch to come in and invest your money it’s the best time for investment. After so many phone call my wife and I on end of February of 2018 decided to go and hear the banker, he then introduced us to an advisor and he made an speech that was so believable and real that we said why not we decided to invest a good amount of money. A mount later we received a letter from a company that our money got invested.

I have very few problems with Wells Fargo, but when I do, I get through quickly, and my situation is resolved immediately. I have never had any problems, up to this point, with my accounts in terms of hacking. The truth is, everyone's information is out in cyber world, and if you have all of your alert set up, you shouldn't have any problems.

Every time I come to Chicago to visit family, from California, there is 1 atm in Chicago that never works while there are other banks all over the place in nearly every city. They told me the nearest working atm is in Evanston, Il 10 miles away. No way - goodbye.

Wells Fargo has gotten a bad rap in the past, but my experiences have been good. I have had 3 fraud charges on my account and with a click of a button I was called by a rep and the charges were taken off. I pay all my bills and transfer money. All the actions are very easy and successful. I would and do recommend them to everyone.

Too much to explain. Do your homework before banking here. I've been a customer since 2008 and have had trouble from the start. Overall, terrible banking institution. There is a reason Wells Fargo is the worst rated and untrustworthy bank out there. DO NOT BANK HERE!! Save your sanity!

I have been a Wells Fargo Customer for over 40 years. I have both personal and business accounts with them. It is now 2 August 2019 and I have yet to receive a new Business Visa credit card for my existing card that expires 08/19. This is totally UNACCEPTABLE. All of my other Credit Card companies (and I have over 15 different Credit Cards) provide me with the replacement card at least 30 days in advance of expiration and most provide it about 60 days in advance.

I've been doing online banking and transfers with Wells Fargo's for a couple years now. I never had any problems when he goes where it's supposed to. Never had any security threats. Very satisfied. I also get updates on any money that's transferred to me via the app or I transfer to somebody else and it's almost immediate.

Almost every time I go to the ATM in Hudson Oaks, Texas (Sub of Weatherford, Tx) it is not accepting deposits. This is the only ATM in this area - Next is 27 miles away. I went today, a Wednesday to make deposit and again it is not accepting them. This means that the machine is full and has not been emptied. Most of the time this happens on Friday & Saturday, when most people get paid and need to get their deposit made. I have called the customer service department numerous times and they say they are so sorry and will report it. It looks like you need to service the machine more often or put more ATMs in and around this location. It is very frustrating to have to go back to the ATM multiple times to make a deposit.

I've been a customer of Wells Fargo for at least 20 years. They have recently started to hold my deposits, which they never used to do, and they charge ridiculously high overdraft fees. I'm switching banks asap. Customer service is no help at all.

My account was fraudulently charged and they did not catch it. I reported it and they canceled my card while I was overseas in the military. I had no means to my money and because my contact information had recently updated they said they couldn't verify my identity so I could not use Zelle to send money either. They stated it was only 2 ways to identify my identity and that was through my cell phone and that takes 5 days and through my debit card that I don't have because it was canceled and that take 5 days. There were other ways in my personal opinion my identity could have been verified especially since I've had a mortgage and credit cards with them in the past. I hate Wells Fargo. This is by far the worse banking experience I've ever had. Stuck overseas without my own money.

Overall I am happy with the local branch. However, they refuse to notarize many types of documents and as of 2020 they will not allow me to increase my escrow account so I don't have to re-amortize my mortgage in Quicken book keeping.

I had money available in my account and pay several transactions. I don't have overdraft protection so I can only use the money available in my account. 4 days later, my account is in the negative and I was charged several overdraft fees when in fact my account was never in the negative. I was told that since the transactions were on a weekend, the money was put on old until Wells Fargo posts transactions on Monday night and at that time, I was in the negative. None of this makes sense, if I don't have overdraft, how could I have made these transactions? My account had more than enough money to cover my transactions and I should not be in the negative or charged any fees. My entire family banks with Wells Fargo but after I shared my experience with them, we will all be banking elsewhere. Very disappointed!

Wells Fargo, is great. Everything is always taken care of even if we are international, you always get an agent that assists even in another language since I am bilingual, sometimes I opt for the Spanish and get answered quicker.

Wells has always been responsive to questions and issues, both online and through my local bank. Their fraud department is first rate. When my credit card was compromised, they responded immediately with a new card and did not hold me liable for any of the charges.

Other than senior management the folks working at the local branches are excellent. The local manager is excellent. However, the upper corporate structure needs downsized and wages lowered! Back to the Wells Fargo they have been in the past. In fact all the major banks need to be broken up.

I've been with Wells Fargo since 2002 and I have always thought they did a outstanding job. They take care of me wonderfully, I have absolutely no complaints about Wells Fargo and I'll continue to use their mobile online banking app and bank with them for a very long time.

Definitely it is worthwhile especially you can simply download the app to review your overall account balances insufficient if you are in hurry and also if there are discrepancy, customer service 24/7.

As a new customer of less than 6 months, so far I am pleased with customer service and the online banking. I think the only missing area is online offers. But they do offer multiple locations and ATMs which is important to me.

Have over $115k in equity in my home. Wanted $20,000 out of it to pay down CC debt. Was declined.. Go to a credit union for auto and home loans.. The large monopolies want your money but hesitate to give it out.

Wells Fargo is living off of your money. They deposit payments but do not credit you until days later. Sometimes big deposits take up to two weeks, even though the cheque has cleared the local bank 10 days prior. They should be investigated or sued for living off of perceived "float".

Very helpful customer service. Very quick online transactions. I'm very easy website to understand. The app is also very easy to understand and very helpful customer service operator always gives name and ask if there's anything that they can do for you more than what you had done to you.

I would like to let anyone who is seeking to do business with Wells Fargo at all to run the hell the other way. I have a account with them, and the month of July I didn’t receive a statement and when I realized it I called to get a late fee waived. Keep in mind I have never been late and might I add I pay over the minimum amount due. All they could say I was 1 day shy of the courtesy waiver. Really what happened to great customer service. Surely it’s not Wells Fargo. Virgil in Gadsden, Alabama

Very easy to deposit checks online with my cell phone. Just snap a picture and hit deposit. I also have direct deposit and pay bills online. Very convenient. However, the interest rates they pay on regular savings accounts aren't very good, so I have deposits at a different bank. When I had a mortgage, they were extremely helpful.

I have called Wells Fargo 4 times to order a new debit card. The first two times, it was somehow lost in the mail. The third time they sent it to the wrong address which "should" have been impossible when I had confirmed the address. The fourth time I called, was to make sure the address they had was still correct, it was. She even told me "we will get it to you through priority mail and we'll have it to you by Tuesday". The card never came in so I called for a fifth time. You know what she says? "You want to track your card? Track a card.... No card has even been ordered for you and your card is still active." So my question is do they even do anything when you call? Or do they just make it seem like they're staying busy? How ridiculous that such a simple task can't even be completed by these employees.

I went to a branch in Winchester VA to cash a check from Prudential Life Insurance because my bank wanted to hold the check for 9 business days because it was over 5000 dollars. I just couldn't wait that long because my mother's funeral wiped me out. I borrowed off of everyone I could to pay so when I finally could pay off all my debts I informed everyone. My landlord, credit cards, family and friends.

I just wanted to close out my safe deposit box. I went, cleaned it out and handed over the keys. The banker told me that I should not close it that day but instead first open the new box at the branch near my home - that if I did that before closing the old box I could still have a box without opening an account. I made an appt at the new branch only to be told he was wrong, they could not open a box unless I opened an account I did not want. I left and went to a different bank. I then had to make a separate trip back to the original branch, now distant from my office and home, where upon arrival they told me the one person who could close the account had left for lunch. There was no alternative way to close the account - not by leaving the keys and letting them email paperwork, not at a different branch. Nothing. I had to either miss work or make the long trip again.

For 5 years I've never had issues depositing checks into the Atm. Because the Atm was being audited, my checks were kicked back. I made the dep, on July 5th. They should never have been returned. Here it is July 17th and I have talked to many people from customer service to atm dept. I've never ever seen one company (esp a bank) lie so much. I have been told the checks were mailed back on 8th. Lie...not till 11th. Atm division didn't exist, it does, would have the checks back by 17th, now they say 25th... Keep in mind, dep on July 5th. That is not 7 to 10 business days. I loved Wells Fargo, but at this, I'm not surprised anymore when I hear how low class lying thieves they are. I should have moved my account soon as I heard they were opening false accounts in peoples' names. NEVER BANK HERE!!

Long time customer. I am not a rich girl; Wells Fargo seems to have wealthy clientele and it shows who really matters to them. NOT the little guy. Wells Fargo continues to screw me over!! Pending withdrawals come out of nowhere. It takes DAYS for money to come out of account, makes me believe there’s more money than I actually have. Their overdraft fees of $35 ** me over even more. Thanks for never helping me to get out of your debt, Wells Fargo. The only good thing I have to say about them, is they have ATMs everywhere and that much IS convenient.

Has Wells Fargo ever given you an overdraft when you had the money in your account at the time of purchase, only later to overdraft you? They can get away with this because they can pick and choose up to 15 days when a transaction posts to your account. In this case they can post the charge you had covered after you overdraft. This results in a second/third/fourth overdraft. Personally, I think it should go by the time date stamp so they cannot switch the order of transactions giving you overdrafts. We have no control over this and they can pick and choose when to overdraft us. I consider this to be an unethical process.

I have been banking with Wells Fargo off and on for some time. I seem to have forgotten why I dont bank with wells Fargo. Now that I am banking I remember why I can't stand them. Reason to banking is I need more than one bank because of the amount of only insured for $25,000. I live in Vancouver Washington and perform all my banking or activities in Portland Oregon. I would say a 10 mile radius.

Trying to close accounts that my Mother had at Wells Fargo, properly titled in a trust with me as a Trustee and her only living relative. Also to transfer IRA account. Told it takes 5-7 days to retitle the account. (She had a Suntrust Account also... They did it in 45 minutes.) Also has now been a week and they are still not able to verify that I am the beneficiary of her Ira Account. I have given them a copy of Mom's original account opening paperwork. Say it takes 7-10 days to receive a "package" of how I have to handle the IRA accounts. Just one more reason to do your bank with a local or regional bank. They could care less about your situation.

This is just another way to scam customers. My son is in a different state and tried depositing cash into my account. They said it's policy not to accept cash from people without an account there. He came back with a certified cashier's check and deposited it. They said it's not available until the next day. So they don't accept cash and put a one day hold on a guaranteed check. Basically they are forcing their customers to allow them to borrow YOUR money for 24 hours. Scammers. Can't wait to close my account.

Wells Fargo has managed to botch every step of our mortgage process. We have had to find alternative housing for a week and counting while our future house sits empty. They said that they had to do a reappraisal due to federal regulations (we’ve spoken to three real estate agents and no one else has been impacted, so this is clearly a lie). Then they ordered the incorrect appraisal, so we’re still waiting on the correct appraisal to happen. Had they done their due diligence, they would have known three weeks prior that they thought they needed this reappraisal, but they waited until three days before closing. They have offered us nothing but lies and excuses, costing us extra money and housing for our kids. Completely unacceptable.

Don't trust Bill Pay. When you change your address online it does not change the address on the checks they send out through Bill Pay. You have to go in and make the change in a different spot. What this means is that you can spoof your address if you don't want to use your real address. Great job Wells at reinventing yourself. So all criminals that want to hide please use Wells Fargo Bill Pay.

I was scammed by a salesperson. 60 yrs old, convinced to open up accts I should not have. 2.5 hours with him, he pushed and pushed and would not take no. Ended up an job scam. Wells shafted me after 20 plus years...9k worth of loss. They would not do what is right, 3.3 years later. They are monsters. Will probably have a heart attack and die over this.

A transaction was canceled and I even had the merchant on the other line stating that it was canceled. Wells Fargo refuses to release the funds back into my account. This is not the first time they have done this but it will be the last with my account. I would not recommend anyone using Wells Fargo for anything. They will screw you over!!

I knew Wells Fargo had a long track record of fraud and scamming their customers with made up fees and hidden charges, but I thought I’d give them a chance because they had publicly announced they had cleaned up their act (they didn’t), and also the location of one of their branches seemed to be convenient (it wasn’t). I thought if I banked carefully I'd be alright, but after a year of trying to do business with them and wasting tons of time, I've found there is just no winning with these con artists. They will always find new ways to take your money and not give it back. I thought that the company would get better after fraud scandals going public, but it seems Wells Fargo still has no shame and has no intention on anything other than taking your money and keeping it by any means possible.

I opened my Wells Fargo secured account about a year ago. Before I opened it they told me that eventually they will upgrade my account to an unsecured. I pay my bills promptly, I have a very good credit score.. I never got an upgrade... This is pure fraud!!! A few weeks ago I made a dispute on a charge that I gave no permission to do, and part of the Wells Fargo agreement is that any charge that was made without any permission from the cardholder, you are not responsible for it. Bottom line the dispute was not approved. This bank sucks!!!!

I hate this bank sooo much...poor customer service and NEVER can help properly. Always a issue. And it makes me sick. Can't wait to get another bank account. I swear I hate this bank. Will never recommend to ANYONE.

In the interest of brevity I will leave out the many, many conversations and e-mails I exchanged with my bank of 15 years about this very simple, and now enraging, problem. I have a personal checking account and a business account with Wells Fargo. The average balance in these two zero-interest accounts hovers around $80-90K. Suddenly four months ago Wells Fargo started charging $14 /mo service fee on the business account. When I asked why (Cheryl ** @ WF) I was told that the balances of the two accounts are not considered jointly when determining monthly fee waivers. At that time the personal checking account had a $85K balance but the business account was down to $5K so the service fees were properly applied. I informed Wells Fargo that I was unaware of that rule, that I did not feel like Wells Fargo would be able to meet my needs so I would be transferring my business to another bank.

I have a student loan that my father co-signed years ago. It’s been in repayment with automatic drafts set up for years. My father, unfortunately, declared bankruptcy in February which stopped the payments. But I didn’t realize this happened because, as I’ve been told, Wells Fargo cannot legally contact me regarding the bankruptcy (even though it wasn’t my bankruptcy). And it was not on my radar to even consider that my loan might be affected because my father’s lawyer told him it would not be affected. The bankruptcy finally got resolved a week or two ago and I got a call from collections saying I’m hundreds of dollars behind and about to go into default. But this is all news to me as I’ve been on auto draft and don’t even worry about my repayment.

I’m a teacher who opted to get a lump sum pay for Summer instead of Bi-weekly. The funds entered my checking acct on May 1. I planned on using a portion for down payment on a house. However, in the middle of June I received a frightening email. Zero balance from WF. I called the bank and spoke to executive. She advised me, "Poor spending. Please budget yourself." I explained to her that’s not true. WF system has a glitch. It’s doubling from my bank card. Also, I told her that’s the problem with WF employees. They have too much self-pride in their jobs and system whereas my being your customer doesn’t matter to you. She spoke with more senses or empathy towards me.

I was transferred to many different departments trying to get a fraud alert added to my account after I received an official email from Wells Fargo that said they changed my mortgage number. I spent hours on the phone and was given to deleted phone numbers. People said they didn't understand my complaint and sent me to another agent including a debit card agent. Email preferences changed. My bill pay set-up completely deleted including payments due in on Monday. These customer service agents are vicious.

Spoke on the phone with a representative after receiving a pop up instructing me to call to verify the account to be able to send payments again. All I got was an argumentative man who was fact-checking my statements and questioning me. And all he ended up saying he could do for me is file a claim which required 5-7 days to process, otherwise I'd have to visit a branch/ATM in person. Was rude in that he was yelling and speaking over me when I tried to explain that I did not in fact change ANY of my contact info (which was his reasoning explaining why my account wasn't letting me process transfers). The website & Zelle just said that I just need to quickly verify by calling the number and it turns out that once you call, they can't even help you -- you need to go to a location in person! Terrible service with complete and utter disregard for you as a customer.

My wife and I recently divorced. We went together to WF bank to close our checking and savings account. We were told that it wasn't necessary for both of us to come in to close the accounts, only one person was needed. This for a joint account mind you. Next, as part of the divorce decree, I was to take over the WF Visa account. I called to have my wife taken off the account, but was told since it was a joint account I could not do that. I spent quite a lot of time being passed up the line until I reached the corporate business office. Following their review, they stuck by their guns and said they could not take my wife off the account.

All the higher-ups know my and my wife's full names and greet us. I always get on Shannon ** line. She is an elite teller in this banking system. I wish I could say that about the other branches, the one on Amelia Island is a modern-day haunted-house for customer service.

Wells Fargo year of trying to improve your customer services, every time I have to deal with you, I have problems. You are a bank. You are FDIC insured and you are working with people's money, mortgages, and car payments. You really have to get policies in place to create consistent systems. Why does it take you 5-day to process online bill payments? Other institutions do not have the same problems. Please get it together.

I really hope this gets to where it needs to be because I am certainly not letting what and how WELLS FARGO did my daughter. My name is Kimberly ** and my daughter Krystal ** has been banking with Wells Fargo for about 4 or 5 years now! My daughter had an apartment fire on May 29th and her and her family (husband and kids) lost everything and I mean everything! Even though this is no business to anyone I as her mother had put my name in the apartment where her and her family resided which in turn means that any insurance such as renters insurance would have to be in my name only because this policy wasn’t no add on usually how you do with car insurance etc. No. This policy was added on to the lease under Assurant of course in my name due to the fact as I stated before because my name was on the apartment!

I am a small business owner. Money was missing from my business account so I called Wells Fargo to see where is my money and why is my money missing. Spoke to a manager and was told there is a process that usually takes up to 5 days to receive any info about the missing money, so I asked the banks manager, "Could wells fargo credit the missing money until you guys figure out what's going on." Manager said, "No we cannot due to if we could credit everyone when something goes wrong we wouldn't be a functional institution." and she hung up the phone on me with no return call back. No Love for small business so there's gotta be a better financial institution out here somewhere. I've been with wells fargo going on 10 yrs now. Cannot support my business for the next few days until wells fargo gives me my money back. I'm done wells fargo. Goodbye.

I always check my account before I make a purchase so I do not overdraft. When I checked it yesterday I had enough to cover that included what was in my savings account. I checked this morning to see if my balance was ok, and they charged me an overdraft fee of 12.50 plus and state tax because I did not transfer from my savings account to cover the purchase. Not understanding that at all because all the money was there to cover. I made sure do that. Now I am seeing how they get their money. They have screwed up my account and they will be charging me another overdraft fee for something that was originally covered. When I called Customer service they said they cannot help me because it was my fault. I am really sick of using this bank. They think people can afford to keep paying their fees and it’s ok to make the charges. Does anyone know a better bank? I need to get out soon....

I went to cash a check that a company gave me for services I gave them. The check was for just under $400.00 and they said it would cost me $7.50. Walmart will cash it for $3.00. They are still stealing from people. That company pays a service charge to have that checking account with Wells Fargo, I called and asked them, and they want to charge me also. How many times do they get to charge for the same check? I won't ever deal with them again, I don't like thieves.

The bank is holding a large sum of my deposit/funds for an excessive amount of time, twelve-sixteen working days. The bank is also accepting my third party online payments to my creditors and just informed me that while I am not able to access my funds the overdraft due to Wells Fargo holding my funds is applied to each payment to my third party payments. Please help. I have tried numerous times to remedy this situation/fraud. Thank you.

Searching for somewhere to vent and maybe get some changes for my local branch of Wells Fargo Wilmington NC. So I started a new job where direct deposit isn't offered and me not having my own vehicle right now this isn't good. I received my first full paycheck which I needed to pay my 'late' rent with right away. The check is a Wells Fargo bank, which isn't my bank. So I'm in an Uber and I ask to stop by Wells Fargo. First we go through the drive-thru because I need to do this in as least time as possible, as it is costing me. I pass my signed check and drivers licenses thru window to teller, telling her, "I want to cash this check." She ask if I have account there and another form of ID. I said, "No I do not have account there." She says that I will need to come inside. I said okay, she keeps my things (signed check, DL).

First of all I open my account with Wells Fargo. It start off good with no problems. Now this kicker. The bank won't let me do overdrafts now all of sudden, which 4 months it won't let me. When I call the banks, talked somebody, it's always lame excuse. Yes, my pay check is deposit into my account and sometime I leave money in the account. Sometime I do but make long short, the customer that hundred of dollars check and do pay them and got some that abuse the ATM machines do have no interest of ever paying its bank. I'm single parent trying do the right thing but it's all good because as of today TCF Bank will getting my services.

I am active duty military and a resident of New Hampshire. Being in the military I move around quite a bit, and I currently live in D.C. (on orders). I bought a new car recently and because I am a legal resident of N.H. the registration, loan, etc are addressed in NH. My legal residence is my father's home address, and it's recorded in my military record, as well as at the DMV. That being said my license, while a NH driver's license, has my current address (mailing address) listed on it so it doesn't match my legal residence address (common for military at least in NH so they know where to send my documents instead of sending them to my father to forward along to me).

Wells Fargo has the worst customer service of any bank I have ever worked with. They claim they will call back and don't. They make promises to fix issues only to kick the can further down the road. There is a reason they were in the news for all those unethical practices.

On May 31,2019 I attempted to purchase concert tickets using the Zelle app through Wells Fargo online banking. I had never used the app before, but since it was a trusted payment method through Wells Fargo, I felt safe and secure using it. The fraudster set up a payment of $150 through Zelle. I received an e-mail from whom I thought was Wells Fargo (it had Wells Fargo letterhead) stating, "The transaction failed. Please try again." I became suspicious, when the scammer asked me to complete it again, I refused. He screamed, "oh my god" and hung up on me. So not only did I get ripped off $450, I obviously never got the concert tickets!

I have never had a problem with Wells Fargo Bank. They have always treated me great. When it was my birthday they posted a cupcake at the ATM machine wishing me a happy birthday. Then when it was my sister's birthday they asked me if I wanted to send her a birthday card at the ATM machine and I thought that was really nice.

I have banked for 18 years with Wells Fargo, and have significant experience financing and refinancing mortgages. This particular Branch under Mr. David **, Wali ** and Harpeet ** has treated us with the utmost contempt, feeding us lies after lies. Summary: I was aggressively offered to get an HELOC, and then pitched to refi my adjustable rate. I was told that the process would be 2 months tops and that the submission of documents was straightforward. I should mention mention that we have over $1M in equity and revenue streams that equate 6 to 7 times the amount we are were seeking to refinance.

I had a joint account with my disabled, ailing mother for almost ten years. During the entire time, I had arranged direct deposit of social security into the account and then automatic transfers to distribute to other payment accounts. Last month, the account was closed with no notice due to "inactivity." Wells Fargo explained to me that automatic transfers and direct deposits don't count as activity! They gave me the option to use a tool for convenience, then penalized me for using it! It is very difficult to set up this type of account with an ailing family member. I knew Wells Fargo would shank me one day, I guess I shouldn't be surprised. Any advice or recourse would be greatly appreciated.

I have worse customer support, I have submitted my online application for business account approximately month ago there. No one has correct information about what document they needed. They're dying for proof of address while I have sent them all required documents. Whenever I called them to get my application status I got new rules and new document requirement. Finally I have to cancel my business account application today and I had very bad experience with Wells Fargo bank. I won't recommend and never used this bank ever again. They told me so easily "sorry" just wasting my time for no reason. "Ref: **". Thanks for everything.

I have always had issues with Wells Fargo. Their credit line, their customer service, their checking account services, in branch customer service. All around worst bank out there. They will charge you hidden fees, fraudulent charges and fees on credit cards. I got some back but still they ruined my credit. Also it’s apparently too late to make a claim on their class lawsuit. Like well if I knew I had the option trust me I would have got in on suing them! But I was never notified of such.

I stayed with Wells Fargo for two reasons. One they are helping build my credit. Two my local bankers are trying to help me as much as possible. But yet I call the credit center from the back of the card and my payment is only going to be 10 days late and she catches a attitude because I didn't pay it on June 2, but honestly I thought it said June 6. But yet Wells Fargo can order a bunch of pizza in Iowa for their employees and not work with their customers? I work a lot and don't have a automatic system like Wells Fargo does. I am very disappointed with Rose attitude towards me and I will be going to my local branch to complain to the lovely ladies and top notch lady manager I like there. If you Facebook Wells Fargo they want the money for their stock holders. Still very greedy.

I had a money order drawn on Wells Fargo that was made out to me for a payment that was owed to me by a relative, a small amount $125. Wells Fargo would not honor it at the drive through with two forms photo ID's, one being a driver's license. I was told I needed to come inside to have them honor the money order. Once at the teller's window I presented the money order. I gave two forms of photo ID's, this again was not enough. I have several student loans with Wells Fargo. They have made thousands of dollars off of these loans. I do not have a checking account or a savings account with Wells Fargo and was told this was why I was treated this way. I was told unless I gave them my finger prints Wells Fargo would not honor this already paid for Money Order. I'm not a criminal nor have I ever been fingerprinted or been asked for fingerprints. DO NOT purchase money orders at Wells Fargo!!!!

I bank with both Wells Fargo and Chase, I purposefully keep the minimum amount of money in my account because they are so greedy with their fees, they have literally taken thousands of dollars from me in fees the last 5 years. My mother recently had cancer which have made financial matters tighter, and I recently have had to have my own surgery. One day I go to my account to find out that they have stolen $125 from me for a fee for something where they sent the mail to the wrong address where I haven’t lived for over 5 years.

Wells Fargo has been my primary bank as long as I’ve been alive. I’ve had various accounts through the bank, and the company has been consistent. Unfortunately, that means they have been consistent in low quality customer support. For context to the non-WF customers; calling through the support line requires a maze of navigating the system to get to a person who can help. Sometimes I try yelling my answers into the phone system, wondering if it will connect me with an agent sooner. I decided that a 0.01% return on my savings account is pointless. With all the great alternatives available, I decided to park my savings elsewhere.

It is Saturday. Granted on the first of the month. But when you call and ask a question they say “exceeding 10 minute wait time and you are on hold 40 minutes.” They probably had no intention of picking up, but say 24/7 customer support. This is not the first time I fell for their scam, I bet they answer during normal business hours. But why say 24/7 support if they really mean 9-5 M-F? Just be honest. I’ve been a Wells Fargo customer since the Wachovia days, about 2 decades. I’m going to look for a bank that knows I am a person with concerns. This bank is just out of control.

My mother is dying of cancer and didn't have time to go to the bank to put me on her checking account. Went the route by getting a letter from the Hospice doctor, but of course that wasn't good enough for Wells Fargo. The legal department told me I would need to get a POA to add me to my mother's bank account. I paid the money to get the POA and took it to the same branch. The legal dept reviewed and now us denying the POA because they said how do they know my mom is in incapacitated even though I have a letter from the doctor and now a POA. Why do you tell someone they need a POA and when they get it they want to play games? Doesn't Wells Fargo have any compassion for families that are going through a loved one's death? I would never do business with them or would I ever recommend this company to anyone. They will go out of their way to make a death even more miserable. Awful company!

I was with Wells Fargo for a good ten years until recently my account was close. However, one particular bank teller was very rude to me and disrespect me. He needed a refresh training on customer service. The branch manager at the time mentioned to me that I should not attack her bank tellers verbally. However, I told her it should be the other way around because I was treated cruel by the bank tellers. All thought was a joke and the manager allowed it. I realize, they were all Latinos sticky up for each other. I complain a couple of times and nothing happened. There is an investigation taking place.

Policy: If you purchase on Amazon using Wells Fargo Debit card and the charge goes to another state through Amazon other than the one you live in the charge will not go through it will be blocked. Rationale: Theft protection. Remedy: Sign up for security alert online and you will receive a text message prior to the charge going through. No matter how low the charge or high the charge this always happens. A pain in the ** as I make a lot of charges on Amazon. It would be best if they set a threshold for this extra step maybe at a 1,000 dollars.

Wells Fargo bought my mortgage - which I had no say in - and every year I get a escrow review statement saying I have a shortage and owe them more money - usually $250-$300 - every year even when nothing changes!!!! They double talk and explain things so you can't understand the math behind it no matter how many different questions you ask. I wish they would sell my mortgage to someone else!!!! Heads up: when you take out a mortgage with another company make sure the box that says we will service your loan is checked so it doesn't get sold to a company like this.

I have a checking account with them. And I always have the same problem that sometimes when I do bill payments or credit card payments, they don’t appear on Wells Fargo app or online, not even on pending transaction area, causing you to see the wrong balance. Because after 3 days of so many purchases and pending transactions showing zero, you lose track easily causing you to have an overdraft.

My 17 year old recently opened her own bank account with Wells Fargo in May, 2019. She came in to the branch the Friday of Memorial Day Weekend to cash her payroll check against her account, and was told by the teller that her check could not be cashed due to an outstanding balance on her "card". The teller advised her to deposit the check, however, my daughter insisted that she needed her fluid cash handy over the holiday weekend. The teller agreed to deposit the funds "AS CASH" so that the outstanding balance could be paid right away prior to dispensing funds. Once my daughter agreed, the teller informed her that she could only take out a certain amount but had to leave money in her account, but that she would be able to freely use her card for transactions over the weekend as needed. 20 minutes later, my daughter tried to use her card at the gas station, and funds were insufficient.

I called Wells Fargo to ask them if I could get my online banking access back. They told me we couldn't do because we needed bank statement from another banking institution. I'm like "what, why would they need that". I was concerned and frustrated with Wells Fargo because they didn't even notify you when they disabled your online banking access. I feel like Wells Fargo needs to be investigated and looked into.

I've been a customer for 15 (ish) years. I put up with them issuing checks to a non-signatory on my account. I put up with outrageous fees. I put up with spotty customer service. That patience ended Saturday morning when my card number was stolen. I went in for a temporary replacement card and was told, after waiting 15 minutes, my Texas-issued, valid ID was insufficient. The branch didn't question my identity, nor should they - I'm in the bank for large transactions on a frequent basis. I also presented credit cards, business cards, etc. - all of which were in my name. Instead, the branch demanded a driver's license (at home), or a passport (it's Texas and who carries a passport). Wells made the decision to prioritize policy over customer service. I closed out all of my accounts as a result and I'll use one of my other banks from here on.

4th time hating this bank and leaving. This time I tried to make a hotel and gas station purchase. Both times just because I was an hour from home my card declined making me go to an ATM twice and calling the bank twice, standing in line twice, looking like I'm broke twice, delaying time twice! They won't take that process off my card so whenever I go more than 5 ft from home I have to call in to set up travel plans so I can use my card without hassle. How stupid and ** customer service and policies!! Make sure you're safe as a bank but who cares about your customers.

I requested some changes to my business account, but she got the check number starting point wrong and split my name into two words on the new checks, which makes them worthless. Also, when I came back into the branch and politely pointed this out, she offered no apology, but excused herself and disappeared into her office for a consultation with another bank employee. She left me sitting there for 20 minutes.

I have been with Wells Fargo for years. 3 days ago, my debit card keeps declining although I have over 10000 in the account. I contacted the bank for more info. Wells Fargo informed me that they closed my debit card for 12 months because I have made some legitimate claims. Who does that? The customer service is crappy and I'm going to close my account and take my money to a bank that will value my business. What a mess!!!

Even though money has been deposited into my WF account, the bank put a hold on it for two weeks without any good explanation!! Sounds like they are short of cash and they randomly put a hold on some accounts until they get cash flow. It is disgusting and a disgrace! We are removing all funds from WF as soon as the hold is released. These are dictatorial, gangster methods. WF has surpassed even its previous dire reputation.

My reasoning for giving you such a poor review is because that's what you deserve. On May 4, 2019 I made a overpayments and immediately called Wells Fargo to reimburse my second payment back to my account. The first representative told me it would take 3 days, it's now 15 days later and Wells Fargo does not have a answer to where my money is, after this write up the next step is the new channel. Wells Fargo your service in one word is LOUSY. I will be be changing very soon.

I got a interest free credit card for a hearing aid, I pay it early and more 70.00 more than due each month. My May payment was due the 11th, I paid it on 4/13. I then received my bill on May 22, showing I was late and a 27.00 late fee. When I called in I was told I need to wait till the billing cycle, and the lady was rude!!! Seriously, I have a no interest loan and pay more and early and you don't want my money, if I'm late they can charge me interest, so beware of this scam!!!

Visited the Ridley Branch on Friday 5/17/19. Long line waiting for a Teller. One Teller looked at the line and walked out of the bank leaving two Tellers to handle inside business. Two drive in Tellers on duty. One taking care of a customer. The other staring at customers in line. There was another employee walking around asking if anyone wanted to make a deposit. When no one responded she walked into an office and closed the door. When I reached the window Kim waited on me and apologized for the delay. She was very nice and helpful. The drive in Teller doing NOTHING immediately started making excuses for the delay. Customers don't need excuses. We need prompt and friendly service! HIRE MORE TELLERS OR CROSS TRAIN OTHERS TO ASSIST TELLERS WHEN BUSY!!!

Holding Money in limbo more than 20 days before sending check. I took a loan from my Wells Fargo Retirement 401k. They processed, and started loan payments due the next day. They claim a check is in the mail without any proof, or documentation to this claim. After three weeks of waiting for a check that they claim was mailed more than ten business days ago I contacted them. They still had no proof that a check was ever mailed. They then gave me an option of having it sent FedEx next day using my FedEx account. I gave them my FedEx account information and was told by their representative that I would have it the next day.

Online banking has been unavailable for computers since Wednesday May 15, 2019. It is now Friday May 17, 2019 and there is no estimate available for when it will be fixed. I filed an executive complaint with Rhonda, case no.** but she stated she has no access to email to send any follow up information.

They do not notify you when there is suspicious activity in your account. They don’t even call me anymore to ask about my account being overdrawn. I struggle every month to get by and I can not afford to have my identity played with. So I honestly think they have a lot of things they should try harder on.

Stay away from Wells Fargo, they will non stop call you after putting you in a re-payment program, they try to change the details of said program on the fly. And trying to get them to help you in the first place shouldn't be as difficult as they make it out to be. STAY AWAY.

I run a business and with WF for a very long time and never had a problem before, they closed my accounts which is not my fault and told me because it's unsafe and told me that I can reopen. It's very disappointing and not good business practice since all my account numbers are not exposed to bad guys out there, but the branch in Hollywood won't let me reopen any type of account.

I filed a complaint in regards to a fraudulent activity that has happened to me and it seems as if Wells Fargo bank cannot help or provide a resolution to a loyal 18+ year customer. I had a transaction happened to me through a third party, and that merchant where I sent the money I never received the services for the transaction. I contacted Wells Fargo to file a claim, I had to leave the country for a family emergency and when I came back, a week later, I haven’t had any messages in regards to my claim that I filed so I decided to follow up. Well when I called of course “nothing” can be done because it’s a third party transaction that I provided the money to the client. I find this a bunch of BS because I contacted the third party company and was told because it’s a transaction that came from my personal bank if I wanted it disputed I would I have to contact the bank. I just been tossed like a tennis ball between the two.

As a retired disabled veteran I opened a Wells Fargo Checking/Savings in order to have a local bank and had my SSDI check direct deposited into the account. When I tried to pay off a furniture bill for $3K online and was told they could not raise my limit for the process. I went to the local branch to close my accounts. I was told there was a pending $5.76 overdraft fee therefore that amount was deducted from the owed balance. The branch closed both the checking and savings and asked that I call customer service the next day to complete the closure. To my surprise the next day when I tried to close the account 2 items that had cleared the day before were now showing pending therefore I was told to call back the following day. When I tried to close the following day Wells F had added an overdraft fee of $35.00 for me closing the account at the branch location.

I did not get all of my money when I used a Wells Fargo ATM. Immediately called Wells Fargo. Immediately went to their neighboring ATM since I needed the remainder of the funds. At the time I wasn't super concerned - certainly mistakes happen and they would remedy it, right? I had to call Wells Fargo back 2 more times over the next few weeks (they never called me back as promised each time). FINALLY someone told me that it had to be handled through the fraud department of my own bank.

Our business has used the Wells Fargo no-interest financing program for several years. We are selling our business and when I contacted them to say we would be closing our account in about 8 weeks, they did an immediate 2-day termination, which means we cannot offer financing these next 8 weeks. They would not even consider allowing us to keep the account open because "the risk is much higher that a customer will dispute a charge", blah, blah, blah. I told them if they would look at our account history, we have NEVER had a purchase disputed, not even on our regular credit card processing which is thousands of transactions in the 11 years we have been in business. And, the last WF transaction I was allowed to process was on May 8. Today is the 14th and the funds still have not been deposited into our account.

I was call by Wells Fargo Credit Card dept saying that someone tried to change my address, they wanted to know if it was me. I told them it wasn't me & I had not lost the card or loan it out to anyone. I had to go into the bank and take my ID and change my security word, whoever this person was they had my: my name, SS#, DOB and my security word that only I knew. Long and short of the story, I change the security word, but somewhere among Wells Fargo employees they didn't log the information in correctly, having me go into the local bank a total of six times to correct this only to go back again and again on a broken foot that was trying to heal.

In line at the pharmacy. My card declined. Told me that one of their staff made an error and they could not reopen my card but I will get a new one in 7 days. Well we could opened for this purchase then we are closing it and you will have to redo all your accounts.

Bank is scam. They overcharge you, will overdraft fees and hold your money for them to take it, its all comes back to them for paying charges you have no idea you are being charge with. I have other friends who have used Wells Fargo and left. Been with them for more than 8 years and am very disappointed with this bank. PLEASE PLEASE stay away from them.

We got a Wells Fargo Home Project Loan to do some repairs around our home. Process was simple to get the loan and payments were set to our liking. About a 1 1/2 years later we added another project to our loan for 2979.00 which increased our payments around 125.00 per month. In about 2 months we paid back the 2979.00 but Wells Fargo stated they would not decrease our payments back down to our original amount even though we have never been late or missed a payment. I just saying be aware they will not decrease your payments if you add to your Home Project Loan and pay it back early.

I attempted to secure a home mortgage loan from W.F. 5219 Richmond Ave. Houston TX on or about April 1st, 2019. The loan officer said he could provide me with an interest rate of 4.25%, 20% down with no fees. I was told his supervisor would have to approve. I was contacted via email and informed that the supervisor gave his approval. I was asked to come in and sign disclosures and pay for the appraisal. I signed the disclosures and $550 was debited from my credit card for the appraisal. Two days later the loan officer advised that I would need to put 30% down to get the 4.25% rate.

Here we go again, another Wells Fargo clandestine promotion scheme. This time it is Zelle -- an affiliated company that facilitates money transfers. The ad appeared on my online opening account page. I could not get rid of it. Research led me to learn that only WF's online tech support can delete this privacy preference. Note the irony here. The choice is theirs, not mine. Tech support told me it takes 10 to 60 days to delete this ad. The underhandedness of this tactic of inserting ads to my online account is unbelievable.

I am VERY UPSET with over 100$ being taken out of my account in OVERDRAFT FEES. I been with Wells Fargo close to four years. I was charged for three transactions I had money in my bank for. There are two additional payments that are still in PENDING STATUS in which they merged them one in which was a 1$ payment that I made May 6 around 8 pm. The next morning I put 365$ in my account in which I was only expecting 125 be taken out. They took an additional 100 in OVERDRAFT FEES for three transactions two that are still in PENDING MODE. I feel ripped off. I would like for my money to be returned to my account. There was no email or NOTHING MENTIONING ANY OVERDRAFT FEES BEING CHARGED.

I've been with Wells Fargo for about a year now and have had nothing but problems with this bank. They pretty much steal money from you by charging you twice for a transaction that was already cleared the day before and was posted that it was cleared on the online banking app. I wouldn't recommend this bank unless you like paying for things more than once! Worse bank I've ever been with. If you want a good bank, go with a credit union like Railroad, they won't steal from you.

I had dinner Wednesday night and came time to pay the bill. I paid with my Wells Fargo card not knowing there was a block because of some weird robo hotel bills. I called. Gave them every answer to the 20 questions they asked then they asked me some verbal password I set up in 2003. I didn’t know it, so asked what else we could do. They passed me to their “supervisor”. Turns out they couldn’t do anything so they passed me to their “SUPERVISOR” some woman with the last name **. She was terrible. After 49 minutes on hold with no answers she told me not to talk about my account in public.... I couldn’t leave the restaurant, used very obvious and ridiculous stall tactics and insulted me. Needless to say this experience has lead me to open checking and my upcoming car loan elsewhere. Also once my credit card is paid I’m out.

Wells Fargo stole $60,000 from my company. I have a contract for the work we did to a property they foreclosed on. They decided not to pay on the contract and lied about where my money is. The insurance companies always put the mortgage co name on claims checks. As homeowners it’s time we demand this practice end. Had they not foreclosed the homeowner would have been responsible for our bill. Please bank with a small, local bank or credit union.

Wells Fargo the worst bank ever. I have almost 1year and more than 30 people that I have been talking to to resolve my mortgage problem. Nobody cares. They pass me to a new person every time and I have to explain myself again and again. Worst, worst, worst bank ever. The issue by the way never resolved.

I have had an account with them since a year and these cheats are one of the worst banks ever. They have no reason and they close the debit card without any Prior notice then they start the card after I dispute as I was genuine and again in a month they close your account. I had certain disputes with Uber as I had lost my card. They give you credit and then they close your account. Why in the world you give credit if it's not genuine and that's all they say. It's a business decision, they surely misuse the term business as I so wish they understand the word business ever. They will try and harass you to the core. One of the worst banks with the worst service ever... Trust me guys. Do not open any accounts with this 0 rated bank. They have all the worst reasons available.

What happened to true companies that you enjoyed being a customer. I haven't had one call from these people that I haven't gotten off the phone in tears. They claim that I didn't make payments, my bank statement says I did and it cleared. Where is my money going. (Stephanie)

Opened 6 accounts with them based on a clear promise that there would be NO FEES charged therein without any care or concern for the interest paid herein. I started noticing charges here and there and finally ended up closing all my accounts due to NUMEROUS charges for various reasons; some of which that did not even pertain to me or every utilized!

I receive wire/ach transfer periodically from Wells Fargo, from a customers account. This wire is deposited into my external account and I am notified through an email. Recently this email address changed and I needed Wells Fargo to update that address. What a nightmare. Two Wells Fargo employees on the phone, and neither of them could understand the process. They wanted my personal account information...I don't have an account with Wells Fargo. They are the ones sending money into my account with another bank. Neither of them had a brain in their head. 35 minutes later I had to just hang up. I gave them the remittance advise information, told them the Wells Fargo email address it was coming from...and still CRICKETS!!! This is why Wells Fargo has the reputation they do....

I have used this company in the past and was satisfied but not elated with their product. Since then this company has gone from bad to worse. I purchased carpet from one company and furniture from another, both financed through Wells Fargo. From the get go I watched my mail for the first bill because both purchases were on a 0% financing for a limited time. When I received the first statement it was a 2 month bill. They did take off the late fee after I called and complained. I also tried to set up my accounts online as there are no branches in my state but after several failed attempts calling to set it up and one customer service rep even telling me I had to call back I gave up. I used my local bank's Line Of Credit and happily paid interest as to not deal with this institution again.

I recently used Zelle for a money transfer and got scammed. I called WF claims department to stop this transaction 10 minutes later (mind you it is been pending on my account for 24 hours) and was told that the transaction was complete and nothing they could do. I advised them that I was defrauded, that I never received the stuff I paid for, they just simply did not care! Total ignorance on their end! They did not bother asking any details about the person who scammed me! As a bare minimum, they could have tried contacting a bank where my money went to and dispute it. No, why bother!

They have serious issues with their online payment portal which they are not willing to address via Wells Fargo. I STILL have a 30 day late mark on my credit report because of critical errors I found on THEIR website which prevented them from receiving my timely payment. Despite attempts for years now going back and forth with the credit bureaus AND WF Dillards, providing documentation of these proven critical errors on their payment website, proof that they gave NO late fee warnings (although it was their websites fault I was late) the credit bureaus have told me that WF Dillards is still unwilling or too lazy to budge on this.

Last February I bought a new car in Spartanburg SC just before a relocation to Louisiana. The dealership ran the financing through Wells Fargo Bank, my first and last dealings with Wells Fargo bank. I'm actually starting refinancing procedures today and can't wait to pay them off. It started with the dealership. They were great but since I was relocating and my tag didn't expire until April, they decided to not license the new car as SC and just change over the existing registration and when I got to Louisiana I would register here. Well... That might have worked if they hadn't taken my registration to change it over to the new vehicle and then mailed the new one to my old address. So after three times going to the DMV and being turned away, I ordered an original copy of the registration from SC and needed a copy of my title from Wells Fargo Bank.

All I have to say is...expect to be lied to constantly, and then expect Wells Fargo dealer service (customer service) to blame each other on the mistake being caused. I have been told for over two months now that my auto insurance refund check will be delivered in a few days! It is now going on three months and I'm still waiting on that check! I will never do business with this bank ever again!!! A Lesson learned! I hope this helps anybody thinking about dealing with this bank to not do it!!! There is a legit reason why this bank stays in the news about their thefts and dishonest practices... You have been warned!!!!

Took over three months to open a saving account for our business, already had a business checking for several years. Was completed and opened in December 2017. April 24th, my business debit cards were cancelled and I was told to go to the bank to find out why. I went to the bank and was told they didn't know they would need to call Wells Fargo lol.... Waste of time. After another 20 minutes, the bank see says the account is being terminated because the BANK didn't complete a part of a form from when the account was opened. Not only did I not need to waste my time because the issue could have been resolved over the phone, but the entire issue was cause by the banks error! Business owners, don't waste your time with Wells Fargo. After my BoA accounts are open, I will be closing all my business and personal accounts with Wells Fargo.

I purchased a car nine months ago and was initially finance through Wells Fargo. Bank was told that after x amount of payments that I would be able to refinance to get a better interest rate so I waited, made my payments on time and tried to refinance with Wells Fargo. Customer service was great. Results were not. There was a discrepancy on my credit which I got resolved but still Wells Fargo still turned me down. If they felt that I was not capable of handling the loan in the first place I wish they would have just turned me down altogether. In any case very disappointed in the whole situation.

Wells Fargo closed my checking account without my consent just after I asked them to pay me the promotional bonus offer ($150) which I was eligible for. I called customer care and they told me initially that I asked for the account closure but when I talked to the supervisor, she told me that it was closed because of inactivity. Given that I had done withdrawal just 2 days back and I have been using this account to get direct deposit of my salary and paying credit card bill, it was a blatant lie. They told me that they cannot do much as the account is closed.

I’ll start this off by saying I was totally satisfied with Wells Fargo before this experience. In July of 2017 I decided to combine my wind coverage with my other homeowners policy, granted Wells Fargo had already paid the amount due for the wind coverage to a different company but I was still in grace period to change with a total refund. The insurance company sent me a refund check for total amount paid in which I deposited directly back into escrow to pay for new wind coverage insurance which was about the same cost so it should’ve been a wash. Somehow when the insurance company requested the balance due for the wind policy someone at Wells Fargo decided that amount requested was the total premium for the year with total disregard that Wells Fargo had written another check just weeks earlier for the other homeowners insurance.

I've built my business using my personal credit. After years of floating expenses on my LOC and credit cards (and paying healthy interest) we are coming out of the red. At the first of the year I pull some nice profits out of my business and started paying down some of the balances. Now mind you I have 3 credit cards, 2 lines of credit (one HELOC) and my home mortgage and for more than 15 years I've never been late on any of the cards or credit lines (years back I have had to jockey 2 house payments but corrected that way back).

Worse bank in history. Don't believe me? Well feel free to find out for yourself! I have been with them for years and years and believe me when I say they are not loyal to their customers! With good, credit and always having a good standing account, and after years of establishing history with them. They refuse to give anyone good or any loans for cars, homes, or credit cards nothing!

If I could no zero stars I would. Do not use this bank. You will be disappointed. We used the ATM here multiple times and each time there was a problem with our joint account. We deposited CASH to the ATM and and had to submit multiple claims to get our cash account for. We deposited an amount over $400 in the form of actual CASH not a check and the ATM printed a receipt that said pending. We waited two weeks. Of course we submitted another claim. We were given a provisional credit while they "investigated".

TERRIBLE CUSTOMER SERVICE. Justine was in charge of my claim # **. She just kept saying there was nothing they could do. Instead of trying to find a solution, she just kept repeating. She ended up just hanging up on me and telling me "let me do some research and I'll get back to you, have a nice day" click. Are you kidding me?? This has got to get resolved. I have been with Wells Fargo since I started banking, and I'll hate to have to leave Wells Fargo over this. All my accounts, business accounts, my wife's account, and my parents' accounts are all with Wells Fargo. We deserve better treatment than what has been given to us. All this because a banker setting up my account did not disclose an important piece of info.

I work for an organization that has multiple accounts with Wells Fargo. We have never gotten the runaround like we have gotten with Wells Fargo. To simply add an administrator to our account to receive a debit card has been a nightmare. No one knows how to do it, spent hours away for on-site visits to the nearest branch to sign paperwork, and still no card after weeks. Constant mistakes admitted by Wells Fargo, yet no resolutions. I would not ever ever ever recommend that a business bring their account to Wells Fargo. Recent commercials about their changes in culture in the banking institution are completely false. There is no change in culture. They do not care for their customers.

I called the online banking, customer service department. My purpose was to transfer a CD to my savings account within the grace period. I asked if I needed to go to the bank and was told that they are trained specifically for these requests. Well, the whole process, was to take three business days. When I did not see my money in the savings account, I called Wells Fargo. Apparently, the transfer was never done and there isn't any record. Seriously? I needed that money transferred. My grace period days are ticking away!

We fell behind on our payments due to medical issues with my husband and our daughter. We were trying to catch up when, in February of this year, we were a day late with our payment. I called home preservation dept. to make the payment and was told that Wells Fargo would no longer accept payments. This was the end of February 2019. We were served foreclosure papers on March 7, 2019. I tried to work things out with home preservation and after all the paperwork was completed, I was informed that we did not have enough funds each month to go for a repayment plan.

I regret ever opening this account. I was just denied a claim for a product I never received online. They couldn't give me an answer to why they changed my statement to saying I did receive it, but wasn't satisfied with the service. That is so ridiculously wrong on many levels and for them to apologize and say there is no more they can do is just unacceptable and disrespectful. There are so many other banks out there with far superior service than this place.

I took out an auto loan with Wells Fargo in Texas in 2016 and never missed a payment, nearly always paying before the due date. In late 2017, my vehicle was stolen and wrecked, then recovered. The insurance company refused to pay and I struggled with them until December 2018. Meanwhile, the vehicle was undrivable and was sitting at a collision center awaiting repairs. I had an agreement with the collision center to leave the vehicle there until the matter was resolved with the insurance company.

We've been trying to roll over an IRA from Wells Fargo to another bank, and they have been using bogus excuses for WEEKS to delay the roll-over. So far, they have stolen about $300 in interest from us, and the transaction is still not completed. You would think that after their massive scandals that they would be super-sensitive to customer service, but Wells Fargo continues to steal money from its customers, left and right. We have taken all of our money out of Wells Fargo and put it elsewhere, and we recommend that everyone else do the same. Stay away from these crooks!!!!

I've had Wells Fargo for about two months now and my debit card has been stopped at least 9 times. Once being 3 times in the course of one day!!! I check on the application and there is the money to cover my purchase, but Wells Fargo had put a stop on my card "to protect" me of course! Wells Fargo please protect me from your ridiculous fraud protection system that is ruining my days! And it's not like I am using my debit card at potentially suspicious vendors like the crack house. LOL. I am talking about an authorization to buy a Google app for $3 or to pay my electric bill for $100. Or just now to pay at the CVS!! WTF Wells Fargo???

Wells Fargo is the worst bank ever! Everything you try to do results in a fee! I swear they would charge you for a sneeze in this bank. Sneeze just so happens to rhyme with sleaze. I finally closed my accounts and moved to a better bank.

Hello, I am writing because we received a letter from Wells Fargo saying that you will close our 3 Business accounts in May 16th, with no explanation, just that WF is going to close all accounts and it's a final decision. My questions are simple: What the hell is this? You are advertising yourself as taking care of customers, customers are the most important, WE have been customer for more than 5 years, and we receive a letter out of nothing stating we have to go to somewhere else?? What kind of professionalism is this?

Wells Fargo sold my Mortgage to a debt collection agency along with over 180,000 other mortgages. I personally was affected by their foreclosure suit, and wonder if all the mortgages sold were. It makes me suspicious due to I know that Wells Fargo Mortgage was ordered as part of the decision handed down to contact the victims and make known the means and amount of restitution, but I have yet to be contacted and now my account has been sold. I know that Wells Fargo was undergoing further legal action due to their failure to comply with the court order.

Wells Fargo has an aggregator program called One Stop. Almost all employees are unaware it exists, even though it is clearly hypertexted on their accounts page. Now they have lost all my username and password accounts, and cannot explain it since they don't know what it is. I can't believe Warren Buffet owns this POS stock!!! There is a new webpage requiring a new username and password, but Wells refuses to confirm or deny whether it or my passwords were hacked. This is serious. Stay away from WF. They deserve to be in the news!

I had applied for a Bob's Discount Furniture credit card which I guess is through Wells Fargo. Within 5 minutes of submitting the application they had called me to verify my information then said they will get back to me. I received a letter in the mail a week later saying it was denied because “unable to authenticate identity of applicant”. Confused, I called to see what this meant. I was on the phone for 45 minutes and transferred 4 different times. When I finally got ahold of someone they said that the notes say my phone number could not be validated.

Received a letter to make things right??? So I phoned to resolve an unresolved complaint that I filed back in 2013. Spoke to a briefer, Jordon, review the validity, then forwarded to an executive services, Shannon ** who snidely corrected me when I implied that it felt like a lore to recoup old business, after having been on hold then transferred (45min). Now I am told within 5-10 business days it will be determined if I should receive the reimbursement that I was promised back in 2014. I also was given a # to call if in fact I don't hear from them. BEWARE OF WELLS FARGO PROMOTIONS AND BS.