About Wells Fargo
Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).
Overall Satisfaction Rating
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- Free online banking and mobile app
- Free money transfers
- Large selection of financial products
- Low interest rates on savings accounts
Wells Fargo provides bank accounts, loans, retirement planning, investment services, credit cards and merchant services. It has more than 13,000 ATMs and 5,400 branches in 39 states.
Wells Fargo Reviews
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I have been banking with Wells Fargo Bank for 20 years. I have also had accounts at other banks and credit unions during that time, but none of them have been as satisfying to me as Wells Fargo. The customer service I have received has been consistently good. In both California and Arizona, the Wells Fargo branches are very friendly. They acknowledge you when you enter. They open another teller when the lines are a bit long. I like the automated teller machines at Wells Fargo.
Wells Fargo has good consumer products and does well with customers who have a long history with the bank. They accommodate the consumer and seems like they’re trying to do better to regain the public trust. Honestly, I have no complaints.
This bank is full of fees. Honestly they make money on the money that I put in the bank. There shouldn't be constant fees. There are NO benefits for anything you do. They offer very little help for people trying to strengthen their credit score. So many negatives. There is only one positive. There are many physical locations across the country.
I have banked at Wells Fargo since my branch changed over from Wachovia. They have a very easy loan process and really good interest rates. I can get a loan or a line of credit through my phone. They make banking easy. Their app is simple to use and trouble free. I recommend it to everyone.
Long time customer, no issues. I have private banking, so all of our fees are waived. Decent customer service, once you get through voice mail. Branch locations are convenient, and service is very good.
Customer service is friendlier than anywhere else regardless of amount you have in the bank. So this is real personal banking. The bankers help you get money owed to you and provide you with the best accounts and accommodate disabilities.
I just turned down a refinance on my commercial real estate offered by Wells Fargo Bank. The closing documents included a line that says "Bank may change any terms of any part of this Agreement, including payment terms, finance charge, and arbitration provisions at any time." I will not sign anything that is only binding on me, not the place I'm borrowing the money from.
I started this refinance journey the beginning of March, and they didn't produce loan documents until July 19. At the time of presentation they gave me three days to sign and return to them. I guess they figured by rushing the process so much I would not take the time to read the documents. They figured incorrectly. I read as far as the line that says the bank can change any of the agreed upon terms at any time, with no qualifications, like default.
When I found this line I contacted my attorney who asked to speak with their attorney. Their attorney said the bank is not willing to make any changes to their loan documents. They attempted to say the offending sentence refers to another section of the documents regarding defaulting, but that was not stated anywhere and my attorney did not feel that covered the situation. I turned down the refinance and after searching a little for reviews of the bank, I'm glad I did.
This is an absolutely horrendous bank with horrendously incompetent people. Please do not deposit your hard earned money with these incompetent nincompoops!! Incorrect banking Information is constantly given out and hold times are in excess of one hour. These pieces of garbage need to be shut down now !!..Do not deposit your money here!???
We have been Banking with Wells Fargo for over 20 years and the service has gotten from bad to unacceptably bad. Waiting times on the phone exceed over 45 minutes, this is unacceptable. They claim it is due to Covid-19 but its all about saving money and not having enough staff. It's a complete rip off - this is the third time we had problems with Automatic payments that never arrive and your agents are not helpful and pretend not to understand you via Voice over IP and simply hang up the phone. We will transfer all our assets and accounts to another bank with better service.
Tried opening a business account with Wells Fargo. Yes, it was during the pandemic, however it was after branches were all at least partially reopen. I filled out our whole application online, printed out and signed everything they requested, and went to a branch to drop it off as they also requested (although they also said I would be contacted by a banker, which I never was). I also called the branch and got the correct number for setting up an appointment with a banker. I was told when I called the correct number that I didn't need to set up an appointment, that they would submit everything for me, and that I would be contacted. Think that ever happened? Correct. It did not. I emailed them back a couple times and received the, most likely, canned response that they had my application and all my paperwork, that a banker would be contacting me and there was nothing further I needed to do. Okay....
Flash forward FOUR WEEKS... still heard nothing. So I try calling. Same message. "We have everything we need, we will contact you soon. Response times are slower during the pandemic." Completely understandable, but four weeks without even a check in sight? That seems a bit ridiculous. It's not been 6.5 weeks since I filed my application, 6 weeks since I turned in all the necessary signed paperwork. I have still never received one phone call. Clearly caring for small businesses is not a priority for them. Meanwhile, I found a different bank that opened my business checking account in THREE DAYS! Also during the pandemic. Freaking ridiculous.
I have filed a dispute and they have ignored my calls and emails. It has been over 10 days and nothing has been about my dispute and it may seem like it's not a lot of money but it to me when I'm not working now. But since this company picks and chooses what they want to dispute that's fine.
Worse bank you can bank at. You do better keeping your money at home or in your pocket. They overdraft you after you put the money in once you have been alerted. What's the sense of having a alert. They also will allow other company to withdraw money from your account without permission.
Bernard Q. deaf, always entered into banks anywhere all season since I bought houses. All of their tellers that they know me about deaf customer. They never have problem with me. Today, they have problem with deaf customer on the Drive in. They refuse to write down the paper to talk with me. They force to speech because I AM DEAF CUSTOMER but all of them know about deaf customer. The policewoman, Captain ** comes toward my car on Drive in. I ask “you harassing me.” She says no, not her. That they complain about me because a teller is wrong to send a ticket for “withdrawal/ deposit’’. I mean I make payment bill with mortgage. That’s terrible because they refuse to write down the paper to talk me and call police.
Wells Fargo has become one of the most dishonest companies I've ever dealt with. From fake accounts to adding fees without any notice they have consistently been hostile to our interests. Don't bank at Wells Fargo. Look elsewhere.
Wells Fargo doesn't care about you. You are just a number. Period. Every 6 months the "officers" working at the branches near me are swapped out for another batch of newbies. Try -- just TRY -- to get a working relationship with the branch manager. The last straw for me, when it was clear there was no "relationship," was trying to get a PPP loan. I have personally been with Wells Fargo for almost 30 years. My company has been with them for nine. Tens of millions of dollars of my/our money has flowed through their bank over the years.
So now I need help from one of their loan officers. I stop by the branch to set up a meeting for the week before PPP loans were to start. I was denied a meeting -- everyone had to apply online. So I try. But that first day the online portal wasn't taking applications. Nor the next day. For WEEKS they displayed a message saying, "We're figuring things out..." Finally they start accepting applications and a short time later the government announces they ran out of PPP money. What? There's no one at Wells Fargo to call, nobody at the branch to talk to... Just boilerplate emails saying hold tight.
The Feds then gave the banks more PPP money and for WEEKS there was nothing but the same boilerplate emails from Wells Fargo - "Hold tight." I ended up applying through another bank and got the PPP loan through them. Took 2 weeks! A MONTH later Wells Fargo tells me it needs more info before they can send my application to the SBA.
For comparison, when I applied at the other bank, someone CALLED me. An actual human who seemed to know his stuff! A couple days later HE CALLS ME to update me on the status. When I emailed him about something I got a reply within the hour! After 30 years of being with Wells Fargo, I switched banks to First Republic. Both my family accounts and our company. The only good thing I can say about Wells Fargo is they have a lot of ATM machines. First Republic pays for out-of-network ATM fees so I've given up nothing.
I responded to a Craigslist ad about a rental in Boston MA. Someone signing as Lili **, a realtor in Boston, was pretending to be the management. I wired deposit and first month to an account at Wells Fargo with a given name and address that I could verify. The account was probably fake - WF did not bother to respond to the scam alert that I initiated through my bank.
Wells Fargo has the worst customer service I have ever dealt with. They blocked my brokerage account asking for documents that they already had. It then became impossible to remove this block despite numerous phone calls and emails. In the end I simply tried to close the account and remove my funds. Even this proved impossible. They could not even close my account and get my money out. Never use them. And they have terrible customer service, no one cares or can do anything.
I can’t believe it. I went three months without any money without any source of income basically level of a credit card in my family. Beg borrow for help because of the corona epidemic. I finally get some money put in my account. I go shopping for things that me and my daughter need for the house then of course they depleted since we’ve been quarantined for three months. So my order came out to like $504. All of it was a need it. I need a new bedding, clothes. I get to the checkout. My card was declined so I called customer service and he basically was very rude and nasty and flamboyant about my money.
Needless to say they put a 300 cap on my checking account and everybody knows that you spend more than $300 when you got to grocery shop in clothes shopping and everything. I am very disappointed with Wells Fargo and I will beginning to remove all my money for my dad account because I never been in my life been so embarrassed. Wells Fargo sucks and if I want anyone to not do not bank With these people.
Been a customer on and off since 2011. All I can say is "screw me once shame on you, twice shame on me". Just about EVERY time I have an account or transaction it costs me money thru fees and manipulation of transactions. SSA won't even let me change my direct deposits to them. What does that say???
Do you want to know why you can't get through? Some of their call center customer service agents are playing games - they are tired of the heavy call volume. It took me 5 minutes to get an agent - she then pretended to be assisting me with a mistake made by the bank - she kept me on hold for 38 minutes - telling me periodically she was talking to her supervisor. I then get blind transferred to an unrelated department. If you look at the reviews this bank has no clue on how to provide even adequate customer service! Shame on them!!!! This agent decided to take a 38 minute break during a period of heavy call volume. Wasted my time and all of yours!!
I deposited a cashier's check into my account of 32 years through the ATM, since COVID makes it such that we can't go into a bank without an appointment. Today, June 16, 2020, I spoke to 4 people including making an appointment with a banker who stated they are "holding" the cashier's check for 5 business days and the funds won't release into my account until Day 6. Cash people. In every other bank in the Country a cashier's check is cash. But not at Wells Fargo.
They also lied when they told me this was a hold by Bank of America - the other major conglomerate that was the issuer of the cashier's check. I know this is a lie because when I came home and before I called Wells Fargo back for a 2nd time, I called BofA who told me they don't put any holds on cashier's checks because they are guaranteed and they are cash. They let me know it is their policy to release up to $5,000 immediately (because it's cash) and anything over that is only "held" for 24-48 hours like any other deposit. Consumers beware. Even though Wells Fargo receives billions in tax dollars to stay afloat, they made a corporate policy decision to make interest on my cashier's check for a week before they will release the money to me. Wells Fargo Bank is a fraud.
I opened my first account when I was 16 years old which is 42 years ago. WF has become an absolute nightmare to work with over the past 5-6 years. Horrific customer service. Ridiculous hold times when calling. A revolving door of uneducated and inept millennials that work at the branches and complete morons that occupy the overseas boiler rooms that you are directed to when calling for customer service. Just another example of a big bank putting corporate profits way ahead of reliable customer service.
I have closed all of my accounts with WF and gone to a local bank where I met the President of the bank, was provided his cell phone number, the teller gals have been there for over 7 years, etc. What a major difference. WF, along with every other large bank is a nightmare to deal with. Bof A, Chase, Citi, etc. All the same...no customer service. (I must have gone into my branch 1000 times over 10 years and every single time they ask me for my drivers license....seriously, how obtuse is the revolving door of completely stupid CEO's that run that bank?)
Go with a small BANK (most credit unions suck as well) that do everything the big banks do but still believe in customer service and don't employ overseas call centers where they get away with paying slave wages in order to pay top management people millions of dollars a year in W2 wages not to mention the multi-millions in stock options/warrants, etc. that top management gets all at the expense of providing customer service and keeping all of their jobs here in the USA.
We paid off a loan at Wells Fargo bank. The banker suggested we take out a line of credit "just in case we ever needed it". We were assured there would be no cost unless it was used. We never used it. 10 years later it has expired and wells Fargo tells us we have a bill. It seems we have to pay our county of residence a fee to clear a lien of ZERO dollars. We have no mortgage but our house sale will be held up until the lien is removed. We consider this deceptive and another example of this bank cheating customers.
I banked with Wells Fargo for a long time as I was originally at Wachovia and then kept my accounts when it transitioned to Wells Fargo. Their customer service and concern for their customers is abysmal. The only reason I stayed for so long was they were national, which made moving easier; but, they digressed so far, I could no longer stand it. Most recently, they recanted on a loan I was approved for because of an industry I'm in that is related to the cannabis industry, but not cannabis and Federally legal. Then they sent a letter out of no where explaining they were closing my accounts with no reason provided. Their response was lacking and almost non-existent when I reached out, so I gladly closed the accounts and now banking with a much more customer centric bank, Pentagon Federal (who I had already banked with previously). I would never recommend Wells Fargo to anyone for any reason.
The site and Mobile App does not consider the user, the user is an afterthought, and company policy supersedes what the customer wants or needs. Had same user name since 1995. They told me to change my user name and then I could change it back, but now I cannot change it back. I am forced to either use a user name and password I do not want or switch banks. Plus, they use social security numbers as an alternate user name without consent. Identity theft is one of the fastest-growing crimes in America. With millions of Americans social security numbers getting stolen each year, the use of social security numbers is an unnecessary/unwelcomed risk.
I check my online account after every purchase, and the money is removed from my debit immediately, and I go by my available balance, and last night I had the same amount, and made no new purchases or had any charges, and now 65 in the negative. There is no reason or anything on my transactions showing why. Every charge was automatically removed..They won't give me a decent explanation why, and second time this happened.
This is by far the worst company to deal with. Due to the COVID 19 things are taking along time but what was the worst was the service. We applied for a home mortgage loan and was never contacted about anything 30 days later. Our consultant was out of the office for 15 days and no one could tell us anything about the process. Then we kept getting switch to our consultant who told us something totally different than she did. It felt like I was only running in circles with no idea of what was going on. It went from this amount to another and to the point that one consultant tried to take over everything from her without her knowledge. It felt like a complete mess. So finally after days of being a pest to them I finally get a call saying we were denied and the reason being that they don't know. I'm completely disgusted with this company and I will never again have anything to do with them!
I do not recommend Wells Fargo to anybody. I open a business account on 12/10/19. Since then the service that I receive is very rude, nonprofessional. I call 6 different time to make a complain and I keep receiving the same services. Every time I call is different policy. Every branch has different policies That's not professional. The last time I call customer service trying to find out about my account they hang up on me. The service that they give you on the branch also by phone is garbage.
Applied in April for payroll protection loan. Get a different answer every week. They claim unbiased and first come first serve. Absolutely not true. Have spent 40 hours on phone. Going to move all 5 of my accounts.
Apparently some was using my debit card to renew a rental. I contacted the rental company and they wouldn't do anything until the car was returned. I advised Wells Fargo of this and they issued me a new card and said I would be fine. Yesterday I wake up to a rental charge of $1300, which caused my account to now be overdrafted.
I contacted wells Fargo and they couldn't explain how they were able to charge my account if the card changed. Then it shows the return date was the 14, so any transactions done after that obtained a overdraft fee. So I have 6 overdraft fees and a charge that wasn't authorized. Wells Fargo cannot explain why the charge happened, but refused to waive the overdrafted fees. I see how they got out of bankruptcy, they taking money from customers in the form of fees. I will definitely be looking for another bank and the BBB have been notified.
Wells Fargo Company Information
- Company Name:
- Wells Fargo
- Year Founded:
- 420 Montgomery Street
- San Francisco
- Postal Code:
- United States
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