Wells Fargo Reviews

Made a deposit from a non Wells Fargo account to my Wells Fargo checking. Over 3 days to post. While in the process, they charged over $70 in overdraft fees. Today after 4 days they credited my deposit, took 2 overdraft fees and are now poised to take another $35 out which means I need to do another transfer, wait 3 days, they charge $35 each day - you get the picture. Our mortgage is with Wells Fargo and it makes me sick and very helpless to think that I, and many others like myself, have so few options in this world.

Banks out here are working hard to make banking easily, honest and fair. Wells Fargo seems to do the opposite. Been trying to resolve my issues. No one in bank has AUTHORITY to actually take care a customer reasonable needs. I'm shocked. Wells Fargo has been my bank since Jan 2016. I just wonder how I get here. Looking for better fair banking. I feel if a bank puts a Customer last on their priority list, you ruin the experiences. It's just overpriced on daily things you need for a banking. I'm done. Have reached out to them over 20 times. I'm exhausted and will be closing my account. My suggestion is do your research on what's available for you and fits you.

I tried to write not affordable insurance policy and as a member this should have taken maybe 15 minutes... 45 minutes later the pushy call center rep still wouldn't follow my requests so I wrote the policy 5 minutes later with a nice local agent at McKibben Insurance on Macon Road for even less money. Progressive has been very cooperative but Wells Fargo still hasn't refunded the money! The bank manager on Macon Road would not even submit the policy documents as requested. I had to trouble my new insurance agent to do this which she happily did.

Horrible customer service at the Sienna Plantation location. As soon as we walked in Monica Awasthi looked at us like "WHAT DO YOU WANT?" We wanted notary service which they couldn't do it the way we wanted but that's fine we understand but please please explain and say it in a nice way rather than so rude.The manager came to talked to us he was not better either. Monica said to go ahead and complain about her.

Since when do we have to show two forms of ID to cash a check at a bank we have had an account for over 30 years?? In addition, why can't a teller just pull up your account based on your photo ID, your account number and view your history with this bank? When does a branch manager just say "OK" and cash my two checks? After she keeps saying the same line over and over and over - being downright rude!! Wells Fargo your tellers and branch managers need a lesson in "real customer" service and not just keeping saying the same line over and over again making this customer madder by the minute!! I have logged a formal complaint with Wells but honestly, they probably won't do anything about it. They are just too big for their own good - let's get back to "real customer" service Wells. Train your people better - remember the customer is always right!!

With God all things are possible so there is a possibility WF will lower interest rates from 9% - 10% so people can sleep at night. Will never deal with WF again! To my peers who are in the same boat... do not let your health suffer because of their practices.

I opened bank account with Wells Fargo. To keep the minimum balance on my account, I deposited a $1,000 check addressed to myself from another account of mine. Strangely, "Loss & Prevention Department" of Wells Fargo closed my account right after that with the reason that said something like - "Your check did not go through, that's why we are closing the account." And the fact was the check did go through and I had $1,000 balance on my Wells Fargo account. So, the reason was completely wrong.

All I can say is they have very poor customer service and a long wait time.

I am livid - today my son's account is overdrawn nearly $600 - and why? Because Wells Fargo is applying overdraft fees upon overdraft fees onto an account which THEY set up wrong! When he originally set up this account, he also added a savings account to cover any overdraft fees should they arise (he was living out of state in college). About 6 months ago, he closed his savings account there. Therefore, you would think that the balance and information indicated on your app would reflect in real-time the money you have available in your account. WRONG! They had set up his account so that any charge he would make would always go through REGARDLESS OF IF HE HAD MONEY IN THERE OR NOT! And, with the app not syncing with the account in real time, therefore it created a ripple effect - and Wells Fargo (over time) receiving nearly $5k in OVERDRAFT fees since he opened this account in 2013! This is beyond ridiculous.

I am making complaint on behalf of my 91-year-old mother in my care. My mother and I recently found ourselves, like many people, on somewhat hard times. We both fell for a loan scam, caller said, "We will deposit money into your account, you send it back to us and that will raise your credit score. After that we can make you a loan." At the time my mother was in a rehab after a fall and then being diagnosed with a heart problem. To what I thought was our good luck we came to our senses within 24 hours and advised the caller we were not interested in the "loan," unfortunately, he already had account information. He deposited 3 checks into the account. As I said, within 24 hours we started calling into Wells Fargo to advised them of the loan scam. My mother is blind and deaf, she attempted to speak to customer service but was getting nowhere. For 1 week we made 2 to 3 contacts a day, either calls or emails.

My mom is in senior care so we sold her house. After closing, took proceeds to Wells Fargo, her bank & I'm on her account. They wanted to hold check 7 days so I took check to issuing bank for certified funds. Went back to Wells Fargo & made deposit, after which I was told there would be a 7 day hold. Since I made a scene about holding certified funds, they agreed to release $5000. After research, they can legally do what they did; however, they were OBLIGATED to release $5000. I think it's disgusting for a bank to withhold money that rightfully belongs to my mother so that she can't use it to pay her bills. I'll bet Wells Fargo is getting interest by THEM having use of mom's money. I hate that bank & haven't liked the way they treated mom even before this incident. I'll be closing out her accounts with these bloodsuckers as soon as I can.

I have been with Wells Fargo since they were Norwest Bank. I never had any problems with Norwest but, since the change over to Wells Fargo my husband and I have had nothing but problems with this bank trying in anyway they can to take money from us. They have done so much to us I can't even recall all that has happened. It's one thing after another. An example... we have come close to a zero balance in the past and then we will put a check in the bank.

First off not only is Wells Fargo a horrible bank but also TD banking is as well. Let me start off by saying how long you have to wait in the phone with Wells Fargo just to speak with a claim specialist when you have a problem. I literally waited 30 minutes before speaking to someone just it was ridiculous just for them to tell me I have to wait over two weeks just so they can refund me back my money! Horrible. It's always something with Wells Fargo. At least when I had TD banking they was fast with their customer service! I'm so done with Wells Fargo and possibly all banks. It's so ridiculous and unsafe to me.

I could have given no star if there was an option. I went to Westmoor village branch on Mary Ave, Sunnyvale, CA. I needed a cashier check. Employee on teller window was nice and cheerful. I requested her since if she can waive $5.00 fee as a one time courtesy (I have business account since 2003 thought I am privileged for it). I have merchant services for my business too. She asked the lady behind the teller who to be Linda ** (claiming herself Manager). She came with an unwelcome bad face and rude attitude. After 3-4 minutes of arguments, she declared that she has authority to waive the fee, but she would not do it for me. I left bank without doing my transaction feeling insulted. To my understanding I don't know whether she had bad day or what was wrong with her. First time in 13 years a Wells Fargo employee behaved like this to me.

I've had so many bad experiences with Wells Fargo, I can't begin to write them all. The latest: I wanted to write a beneficiaries contract for my savings account and they would do that; however they would not let me keep my own copy of the contract; said it's for internal uses only. But this is a contract I would have signed! Can't I keep a copy of the contract! Clearly, there's something in the contract they don't want me to show to an attorney. Such criminals!

Do not bank!!! I had over $1,000 in my account. I bought small things, examples kids shoes, gas, and hair products. For my card to say declined?? How, and I have well over $1,000!!! Account now say 5.62??? Are you serious!!! No, I will get my money back!! Do not bank!!!

I opened a new account this year with Wells Fargo with a large settlement check. I told them I needed only a regular account. They understood...LOL. Well I was told I would have a 300.00 limit on ATM and a 700 limit on purchases until my trial period was over. The first day I go shopping 4:30 in the morning. I purchase over 400.00 worth of stuff with confident. I swiped my card. Denied...reached daily limit. I ask if they would try again. Still showed over limit. No problem, I would run to the bank and get some cash, and be right back. Swiped card at ATM for 300.00. Denied...reached my limit. Thought, "This can't be true. Well I will try again." Nope, reached limit now. I am getting aggravated because I can't get my money that I has to wait 2 weeks for before the bank said I could touch it.

I have been with Wells Fargo for many years. They offer the worst customer service! You are kept waiting on the phone for such a long time (last time it was 25 minutes). I had disputed some hotel charges and they were proven in my favor. They closed my account because of the risk I represented without telling me or forewarning me about this. Upon trying to pay for my groceries with my debit card I learned the account was closed. This was so embarrassing! There is money in my account and I am unable to take it until tomorrow when my deposit totally clears. Don't use this bank! If you should have an issue you will get the worst customer service. When I go into my local branch there are always new bankers. They have such an enormous turnover in bankers. It is rare that you see the same face for long. I am sure there are other banks that offer all around better benefits than Wells Fargo.

We asked for a withdrawal not because we didn't need it. That was 6 business days ago (8 altogether) and the check is supposed to be sent from our state, 40 minutes away. Why does our check come snail mail anyway? And to make it worse we have received two decoy missives from Wells Fargo, North Carolina - one a needless warning about early withdrawal and one about us changing our pin - since we made our request. Getting our hopes up needlessly.

My experience with Wells Fargo Merchant Services was simply HORRID. It is based on lies, Fraud and Misrepresentation. Why? Because Global Leasing gives Wells Fargo reps an incentive to lie to close the deal at all costs through high commission you the consumer is not even aware of. Don't be fool by the practices. When they tell you the contract is enforceable, well it is NOT. Contracts are not enforceable when you can prove Fraud and/or Misrepresentation. I am one of many facing their attempt at intimidation. STAY AWAY FROM THIS BANK. It's a conceded bank. Their customer service has degraded over the years. I have been banking with another bank with whom I am pleased. I have pulled my business assets from Wells after that experience. I will never do business with them.

Absolutely disgusted with this bank. They refuse to give me a letter showing my bank balance. I urgently need this letter to submit for immigration paperwork which is requested by the US immigration services and the bank manager at the Pueblo CO branch said that she doesn't care about what it is for, and as a policy they can't give any letters to me regarding my own bank balance. She offered me an ATM receipt!!!

Hey guys. Maybe you all do not understand or know about the other opportunities you have. There are banks bigger and smaller than Wells Fargo out there and everyone offers free checking nowadays. Wells Fargo does not. Also Wells Fargo say they have overdraft protection but what they do is charge you 29.99 for overdraft then 29.99 transfer fee to transfer fund from your savings to protect your overdraft. Ummm so you transferred my own money from saving which covered the overdraft but you charge me for a transfer fee and still charge overdraft? Tell me how that is overdraft protection.

I opened an account 5 years with $500, to go to allow my tenants to deposit rent into a local account (since my primary bank is out of state). When I opened the account I was promised it was 100% free always. First several months went by, no issue. I checked the account about 18 months later and noticed they had started deducting money out of the account (approximately -$200 at that time). I called the bank and they gave me some ** story that I needed to switch to another type of "free" account and that wouldn't happen again. They also said "So sorry about your -$200, but nothing we can do about that now". As angry as I was, I agreed to change the account type to some other special type of "free account" and they stopped stealing my money for the next several months.

I've been a loyal Wells Fargo customer for 5 years and I ended it just now. It started when I switched over from joint bank account to a new one several months ago. I was under the impression that it was the same College Student account, but it turned out it wasn't. So for being unable to meet the conditions for that new account (having at least $1,500 in account, direct deposit of at least $500, and having at least 10 transactions with my debit card). I was charged $10 to use the checkings account.

My husband and I are in the processing of building our dream home with our sweet little nice small town bank when the title search comes back showing Wells Fargo still as lien holder. So, he and I call Wells Fargo to request a lien release (the loan was paid off 8 years ago). They first tell us to send a fax and wait 20-22 days to receive correspondence in the mail. We called back to ask how will we know when they receive our request. We were hung up on after "thinking" we were on hold for 20 mins. We called back a 3rd time, explain again the situation and issue we need resolved.

I am an elderly lady, 71 years of age. I walked into Wells Fargo bank to have a document faxed to the mortgage dept. I was following instructions that was given to me on the phone by the escrow dept. Upon entering the bank, everyone was tied up with a customer. A younger gentleman sat down as well. When the representative came over, he directed the man to his office to be assisted by him and told me he would be with me later. About 15 minutes later, a teller came out and I stopped her to find out why they didn't have a sign in sheet and expressed my concerns, “Why was I overlooked and why don't you have sign in sheets anymore?” She stated they haven't had signup sheets in over 2 years. I have been with this bank for over 20 yrs. and I feel this could have been avoided. This incident happened at the bank on Redan in Stone Mountain, GA.

I called Wells Fargo about my account because money was taken out my account without my knowledge. So I called them to get this resolved and the rep couldn't even explain to me about what my money was taken out for. Just unprofessional. I'm thinking about moving my account to another bank. Then on top they charge me for using my own money.

Unprofessional and uncourteous... Your general manager had to be the most ** nasty person I have ever. And do yourself a favor and train Stella. She messed up my account in ways you could not even imagine and she did not even care. Then when I called and tried to resolve the issue they tried to blame me for their mistakes. I had three accounts. I have close two and will be close in the next one. I have been a loyal customer for five years and because of the incident that occurred at that property about two weeks ago I close two my accounts. Will be closing the next one and I will take my business to the Credit Union. They are amazing.

Just recently received my tax check which was bigger than I have received in the past. So I decided to deposit my check into my bank account. 1st they put a 10-day hold on to verify the funds. After 10 days they released my funds from Unavailable balance to AVAILABLE balance. My truck was in need of repair so took it in to be serviced. When my truck was finished I tried to pay with my Wells Fargo debit card & it was declined several times. When I called the bank to find out what the problem was they informed me that they had put a $500 spending limit on my Account. Not my atm account - my entire account. The only way that I am allowed to spend MY money is to go in & withdraw cash. I will forever tell anyone who asks me about Wells Fargo that they are by far the worst bank I've dealt with & I would not recommend them to anyone. Absolutely disgusted with this bank.

First I will say the fellow I spoke with was courteous and as helpful as he could be within the limitations of bank policy. Someone, another Wells Fargo bank customer, used my username and their own password trying to access their account. Access obviously failed 3 times. I was then sent a message that I had to change my password as a result of their mistake. I am a senior and remembering passwords is not an easy task for me therefore I have one password for all of my accounts. I was not able to reset my account to any previously used password either.

Somehow this bank is fast-tracking check processing and it's less than 24 hours to have payments taken out of other bank accounts. If the funds are not available, they don't process it again. They are on their own bank rules.

Horrible. I wish there was a zero star. They get you in with free programs and then start charging unethical, illogical fees. Customer service is nonexistent. I signed up with Mor furniture to get an interest free loan for 5 years. I made all my payments before payment was even due. I did not have any problem first 2 years. Now I get late fees and interest fees although I paid on time. Customer service told me they cannot do anything to help me. I am paying before due date and they are putting the payment toward the balance. The payment is due the 29th and now they telling me I have to pay them on the 29th, I cannot pay before that date. I was paying before due date because I always pay all my bills on time. I did not have a problem before. This is the worst experience with a bank I have ever had in my life. STAY AWAY!

Do not hold your money here. I've been with Wells Fargo for 8 years. Never had issues until recently with fraud protection and the inconvenience it adds to your life. Everything is not fraud and I need them to chill the ** out. Customer service not helpful and all options given were also not helpful. Your card will get cut off without notice or your account will hold a block, leaving you with no other option but to get a temp card which is also an inconvenience because you have to drop everything you're doing to go get a card, find a branch and if you travel for work like myself, there is no ** time for this and no one has time to keep switching cards and linking them with apps and bills. Ugh just too ** much and annoying as hell. Then the permanent takes a full week to get to you. Like no. It's also embarrassing when I'm tryna check out and the ** is saying declined. This will be the last time I have anything to do with this bank. Pull it together.

Having being charged with an annual fee which I have no objections to paying the annual fee. The problem is the fee made me go into an over the limit amount and that costs another fee. You would think been a customer since 2008 you would like to keep them and not treat them with disrespect or any outstanding amount to their account and stating over the amount due now in which it was caused by WELLS FARGO. This is very unaccceptable when you are trying to stay in good standards.

Charged $105 in overdraft fees in one day. Went same day to fix account and still charged overdraft fees. Checked account in AM, was positive. Got an email same day stating that overdraft occurred. Went few hours later to fix account. Customer service is no help. I was told not to rely on online banking or ATM, may not be accurate. What is the point of having these features then? Total BS. Cannot do anything.

I was charged annual interest rate of 27.99% from the very beginning of my loan because I went one month over my no interest time frame. They charged me 214.00 interest because the loan was not paid off in full. My fault really but at the very least I thought it be 27.99% for each month. I was late from the time frame of my no interest loan but no they go back and charge you from the very beginning. Did not read or understand that but I'm sure it's in there somewhere. It's a scam and should not be allowed. But again I know it's my fault. Just thought Wells Fargo was a straight up bank. No more, I will light up Facebook and tell everyone I know of this little scam. Again totally my fault. Good job Wells Fargo you got me. Now it's my turn. Betting the bean counters from this so called banks monitor these sites. If so bite me.

Brian ** and Jeniffer ** didn't help at all. They are not customer advocates or willing to return calls. I spoke with Ashley **, she was amazing and I felt her sincerity. Too bad a few bad apples can ruin the whole pie. I'm moving my money.

Found three charges made to credit card by someone not on the account. Filed fraud claim. I have never been allowed to talk to agent reviewing fraud claim, always told I will be contacted by mail. Got a letter denying claim, even though a signature of another person was on one of the charges and I had sent Wells Fargo numerous copies of my signature, which looked absolutely nothing like the signature used. I have asked for a reconsideration review and guess what? Have to wait for someone to send me information in the mail! Very unhelpful.

Merchants and Consumers Beware! Surepay is only a sure thing for Wells Fargo Customers. Apparently, Wells Fargo customers can cry "Fraud" fraudulently, and have Wells Fargo assist them in stealing! A Wells Fargo Surepay customer has a 60 day window to steal from a merchant or individual in this manner. I woke up to 3 email notices that the Wells Fargo Surepay payments that I received from an individual for legitimate and already used services/products had been cancelled! Up to 60 days prior.

Wells Fargo is a bad bank. When I took the $200 out of the atm they charged me $244.00 so therefore I only got $100 out the atm machine. They said there was too much overdraft fees. The amount was $244 of overdraft fees. Their fees are out of control. I would not recommend them to anyone.

Wells Fargo Merchant Services has RUINED my business account. I will start by saying that the only reason I ended up going with Wells Fargo for my business was because they claimed that the credit card processor from First Data would automatically post my transactions for me daily. That was a lie. That service, though advertised, does not actually work. I figured, meh, I would go ahead and stick with them anyway since I had already got it all set.

I have been a Wells Fargo customer since the 1980s and have noticed the service has deteriorated in the past few months. Today I noticed they took the liberty of transferring over $400 out of my account and put it into a family member's overdrawn account. So now although I am an innocent person I will be barely able to cover checks I have already written. I have never seen this happen before. They call it "the right to set off". Yes, they have set me off alright. I will be contacting the local news media. They have no right to steal money from innocent people.

They don't tell you when your account is in overdraft, and it is not indicated in your account that it is in the negative. The day you find out there is an overdraft is the day they apply the fee. They will not reverse it.

Very upset with this bank and all the fees that are associated with the accounts. What good is overdraft protection if you get charged for it. My money was getting moved to my savings account daily, then there was not enough money in my checking to pay my bills, so the overdraft protection supposedly kicks in, which would be great if I didn't get a fee to use it. Now I have an NSF fee!!! This is disappointing when you are a stay at home mom with one car that is being used by my husband and can't get to the bank in a few hours to deposit money to cover all the fees! Way to step on the little people with every fee in the world. Going to close this account tomorrow and go with a credit union instead. I recommend everyone do the same.

I have been a customer of Wells Fargo for years and have had nothing but good customer care until March 18, 2016 when money was taken from my account. A collateral credit card was open NOT on my consent and money was taken from my account. I immediately called Wells Fargo to inform that Friday and was promised that the money would be refunded to my account within 3 business days. I waited 3 business days and nothing was in my account. Called Wells Fargo and was promised that the funds would be in my account Tuesday 03/22/16. NOTHING was in my account. Called again and finally had a customer service rep. that was honest with me and informed me that there was no RUSH on my account and that I needed to wait 7 business days.

They are great for the first two months till they either start pulling money out that has nothing to do with you. Never are right on the app about how much you have and they show your withdraws in your statement but don't show you what they took out or why they took it out... They only kill you with customer service. Other than that their company sucks. They are not a professional. They take money without telling you! Like if I have a bank and I owe money or the other person on my account owes money why pull it out of my account if the other people have nothing going to that bank. Their card isn't even activated.

I have a checking account with wells fargo bank. An employee there named ** had my vehicle towed. I talked with the branch manager at (2799 - fulton st. -houston st. Houston tx 77009. Telephone number (713-222-0328) and he told me that wells fargo had nothing to do with my vehicle getting towed. However on my receipt it shows that ** an employee at wells fargo authorized that my vehicle be towed. That tow cost me half of my rent money ($218.00). I want Wells Fargo to reimburse me back my ($218.00) and that's why I am filing this complaint.

Wells Fargo was the bank I opened my first account with after my graduation. I opened my account using my graduation money. I was fine with it at first up until they started over drafting my account constantly. I always make sure to check my account before I use my card, to avoid things like this happening. Wells Fargo app does not accurately track your spending. They are supposed to show you your available balance, current balance, and your withdraws. Their app is so far off accuracy that you cannot trust what it shows. This is not the first time I have been over drafted by them. Last time I was over drafted and charged one overdraft fee, well this time when they over drafted me, they are charging me over $140 in overdraft fees. I will be cancelling my account after my check is deposited Friday. I do not recommend Wells Fargo banking to anyone else!

I purchased furniture. At the furniture store, I was told that I can get an interest free for a year. I signed up for the one-year interest-free. When I signed up I was told that I did not have to make a payment until the one year was up. They told me the only stipulation was that I did not go over the year or else I would be charged the interest for the full year. My wife decided to make payments every month. One month she was a few days late. We were charged $26 in fees. When I contacted Wells Fargo I asked for them to waive the $26 and I would pay off the whole bill.

Wells Fargo is the worst bank that runs a transaction scheme. I have my business account set up with them. I also had my personal and savings which I recently closed... So here is their scheme. Any purchase I make from any merchant would post. Keep in mind it's not pending. It is posted to my account and deducted the money from my balance, that's fine. But, by the end of the day the transactions would disappear and the money would reapply to my balance showing the money is back. I first noticed this happening 2 months after the account was opened. It would never do that. The same merchants I would always deal with.

By mistake I used Wells Fargo credit card instead of my debit card. I paid back the next day from my saving in Wells Fargo bank. For 2500.00 I was charged 125.00 and an interest for just one day for 25.00. Total of 150.00 for a mistake and interest charge for just 24 hours. The agent told me the interest rate was 25% for just one day. A loan shark would have charged me less!!! They did this to me who has a premier account with them with no issue for more than 10 years. I am badly disturbed with bank behavior.

Customer service says they'll do something, and they don't, and do not notify you. I have had to call over 13 times in the last 3 months to get a direct pay device, and they don't send it, but always tell me, the issue is solved. Apparently, they just close the case without it being resolved. I even went to the branch again with my ID, but in HQ decided that I had not been properly verified. I'll be closing my account soon.

I opened standard free checking account. They told me that they could change over my auto deposit of my SS check. Then I received a letter from WF main office that they cannot do that... I also used this account when filling out my retirement paperwork (US Army) and has long since been sent off. Few days ago my ex-husband deposited a check into my account. Today I go there to make another deposit and find out the bank killed my account because the ex-husband's deposited check was returned for insufficient funds. He messed up but the bank kills my account! I did nothing wrong!

I went to transfer money into both of my kids account and noticed they were gone. When I called and asked why they were closed without my knowledge they couldn't answer that! They offered to open another account but what is the point? This is HORRIBLE CUSTOMER SERVICE! This situation makes me want to change banks.

My son is deployed in the military. He recently received a check for reimbursement from auto insurance (it was less than ninety dollars). I went to deposit it in his account - unfortunately I did not have his account number with me at the time. I asked if they could look it up by his name and deposit it. That was a flat "NO". I was given at least four different reasons why depending with whom I spoke - bank's discretion, could be a duplicate name (I'm sure it's not a duplicate address), breach security (I'm trying to deposit money, not withdraw it). I have had this happen once before with a child in the military where I didn't have the account number with me. This was a different bank - not only did they deposit it, they filled the slip out. Terrible customer service, Wells Fargo!

I recently went back to work after a short hospital stay so things were very tight for me. So I decided to apply for one of those payday loans to try and get ahead. Well several places denied me because I don't have direct deposit from my job so I kept trying until I found one that would help me. Now I researched the company and didn't find anything bad so I completed the process regarding getting the loan which required my bank information. They proceeded to deposit a check into my account. Unbeknownst to me when went to withdraw some of the money, it was saying that my account was closed. So I went to the bank to find out what was wrong.

This district manager Ashley ** falsely accused me and my family member of harassment. She and her husband was the ones who started yelling and screaming and calling my family member a B to the top of her lungs. But the reason why they was allowed to get a harassment charge on my family member, is because we have a corrupt municipal court and police department who are really criminals with a badge. My family member was charged with harassment and found guilty of harassing this witch in court. We didn't have a lawyer only a public defender who screwed us over because we couldn't afford a lawyer.

I am a single mother with five children. I bought the property in Dorothy in 2002. This property is known as ** ave. Dorothy NJ 08317. My loan was Saxon mortgage and quite a few other mortgage companies. I believe my first mortgage was EMC and then Sterling. In the course of the years I had a bad divorce which required no communication and I was mentally, physically and emotionally incapable of handling anything that had to do with my divorce. At that time I transferred my home to my mother to deal with the settlement of the home for the equitable distribution of the marriage assets. I transferred a home that was appraised at 374,000 dollars for one dollar with the agreement of payment when husband took the loan over. I had a mortgage on premises and was not able to be taken off of the deed but for some reason someone didn't record deed right. Therefore the deed was not legal.

My first experience with Wells Fargo I was working on the ambulance and unable to get to the bank so I called him to find out why had not received my bank card. Not only did they make it extremely hard for me to even get any information, when they finally let me talk to someone they had mailed my bank card to the wrong person. Although I knew I should've switched banks I just did not have time...

Hate this bank. Their international services are appalling. Cannot do international transfers in Scotland. Their stupid 'Verified by Visa' is useless if you have an international address and therefore a non valid 'zip code'. Have had nothing but trouble with them for international transfers. If you're planning to travel for any substantial amount of time stay away.

If you have a check greater than $1000 do not bank with Wells Fargo. I have no had two negative experiences with this company and they are a complete joke. I deposited a check of about 5k a couple years ago, this check was from the Wells Fargo brokerage. Wells Fargo put the check on hold because the check information was questioned and needed to be evaluated before it processed. A check from their own company needed to be evaluated, and evaluation takes a week? Let me say this again, a check from their own company was under scrutiny. Luckily, I met with a bank manager who wound up yelling at customer service telling them to put the money in my account immediately. After about an hour of back and forth argument, Wells Fargo credited my money from their own company back into my account.

These people are liars and cheats, and some of the things they pull on their customers' border on outright fraud. They willingly tell you that their internal system supposedly tracks activity differently than their website, their app, their phone system, even their own ATMs. They hold back information on account activity, sometimes for 3-4 days. When you make purchases based on the FALSE information they have given, you are then the one stuck with paying the overdraft fees.

My mother and sister both have a mortgage with Wells Fargo. They are saying that the loan is in arrears. My mother has been making the payments regularly and has been receiving the cancelled checks in the mail to prove this. Obviously, Wells Fargo has been cashing these checks. They are just greedy slime balls who want to extract more money from senior citizens on a fixed income. THIS BANK SUCKS!!!

On Feb 24, 2016 my account began to bounce. I immediately went to Wells Fargo, found an illegal charge and reported that FEDEX ** MEMPHIS TN ** had illegally charged my credit card $464.36. Because I caught it within hours and immediately let Wells Fargo know (confirmation number **), my belief was that the charge was stopped before the crook got his money. I received a new card and although a bit shaken that someone I had been dealing with had stolen my card number, at least I thought I had stopped the criminal transaction from occurring.

This is the worst bank I have ever done business with. They charge me for 7 shortage 35$. Very bad, no any alert, nothing to do.

I have never written a review on one of these forums before, but I need an outlet to vent my ongoing frustration with Wells Fargo regarding the management of our accounts in the U.S. over the past year and a half we have been expatriates living abroad in the Netherlands. As we plan to re-patriate next year, we have not wanted to change our bank in the U.S. or transfer all of our money to a bank overseas. We are having HUGE problems getting our account information updated so that I can get anything sent by mail over here. Customer service requires a code that must be texted to a U.S. phone which I no longer have.

On February 15, 2016 I was charged a $25 late fee. I contacted Wells Fargo and asked nicely if they would credit back my account and they refused. My email was forwarded to an executive and they still said they cannot refund the $25 they charged to my account! They said I agreed to their terms when I signed up with my banking with them. I in good faith paid $203 to bring my account current. The least they can do is refund the $25 late charge. I have checked the BBB and they have over 4000 complaints over the past 3 years! Hopefully the BBB can help get my money back from these greedy scumbags!

I have had a mortgage for 8 years with Wells Fargo and for the 8 years I have had it they tell me every year my Escrow is in the rears and now my monthly payments goes up every year not because of my taxes not because of my insurance. I called in multiple times to no resolution. So this year they played a real good rip off scam. They purchased flood insurance for me. I told them I do not want that insurance but they still added the insurance for $2250,00. They said the minimum of flood insurance is $250,000 dollars in coverage but my house appraised for $115,000 and once again my escrow is in the rears again making my payments go up again. So I have decided I am not making any more payments. I don't care about the house, I do not care about any of it any more. I am turning the useless bank in in hopes that they get smacked by the banking commission.

This is the worst bank I have ever done business with. It seems their products have been designed on generating revenues through fees, charges & penalties. Imagine a bank that closes your account with money in it. Upon visiting the bank to ask why was the account closed, the staff does not know why. Most of the staff are different or they are not aware of reasons. This is a bank that can't afford to simply call up its customers for critical matters like account closure. Instead they simply send you a letter and then do as they wish. Not bothering whether customers received their mails or not. Terrible customer service. I will never ever do business with this bank again and I will encourage all my family and friends to stay away from them.

My family and I have been banking with Wells Fargo since I was 16 years old and have never EVER have had a reason to complain. However, when I decided to rent one of my house bedrooms and inadvertently got scammed for over $1,000 dollars, Wells Fargo has washed their slimy hands (in a very Pontius Pilatian style) from any accountability and part that they played, which is a major part of how events played out. I put up a bedroom renting ad on Craigslist, and got several responses. One of them being from a supposedly young 21 yr old Chinese international student named Lulu **. She spun the story that she was doing research on an island in Alaska called Nunivak Island (we actually did check her out through social media and she did exist in that forum) where she was doing biological research of some kind (which also did check out).

I have been a Wells Fargo customer for just under a year and wish that I had read the reviews before deciding to bank with them. Wells Fargo clearly has a sophisticated algorithm to make them the most money possible from their customers and it should be illegal and investigated by the FTC and CFPB. I bank with 2 banks, use Wells Fargo to pay my bills and another bank that I use for savings. I have my paycheck direct deposited into my Wells Fargo account and automatically transfer money into my other bank for savings. I had an unexpected bill that arose which I paid that resulted in an "overdraft" of my account; so they charge $12.50 for me to use my money that I also had in a Wells Fargo savings account under their overdraft protection plan.

This bank has the rudest customer service I have ever dealt with! After 2 years of payments to my 2006 trailblazer and only 7 months of payments left this bank came 1 week before christmas and repossessed my vehicle after being 1 month behind. After asking them to refinance to make my payments more affordable they told us that we did not have that option due to the past year of late payments. The lady I spoke with after the repo told me in order to get my truck back I would have to pay off the remaining balance of the vehicle (4000 $) within 1 week or it was scheduled to be auctioned the following week.

Holding funds on a cash check and charging fees like crazies, I cannot express the sense of enabling and frustration.

Worst bank on this planet. Their customer service is like a sleazy car dealer set up. They charge to cash checks drawn off of their bank and try to do it underhanded. As they were handing me my cash they said "and that is less the $7.50 check cashing fee." hold on, that is some info that needed to be disclosed upfront. I got the check back and took it to my bank where they don't charge.

I have been with Wells Fargo for over 3 years. And I got a letter saying my acct was being closed. When I asked why I was told I can have the reason. My ssi goes in my acct and now it will be late due to the choice they made. I hope no one goes to Wells Fargo. It will be a very big problem if you do.

On Friday last week, I made a transfer from one checking account to another. Following that transfer, I continued to make an external transfer to my destined party. All went thru smoothly, no alert or notice of insufficient funds. The next day, Saturday, I get an email that my transfer was cancelled for insufficient funds so that means the transaction was cancelled. I think it's odd because at the time of the transaction, everything was as expected.

I have been living abroad for my business for a couple of years and set up Wells Fargo Accounts, business, personal, savings, and investment accounts. They have taken my investment accounts out of the hands of the people I trust and originally set it up with. They have promised I could make international transfers with my business account while living abroad, but when the time came for the transfers told me it was impossible and I had to go personally into branch. By this time I was living in Peru. They almost cost me my residency in Peru for work, in addition I have spent hours literally no less than hour each time I call to make a transfer or pay something. I wish I could bill them by the hour for all the time they have stolen during my business hours and time I spend with my children... They are the worst bank and I will be closing all my accounts with them as soon as I return to the U.S.

Customer Service staff, ignorant of how to write a mailing address, to the point of sending account info, to another country... Following closing the accounts, CS staff are not aware of Bank policy stating that the client is able to view the account, for 90 calendar days since closure. So they mislead customers by saying viewing is not allowed at all. CS staff are inarticulate, ignorant and rude to the point of "hanging up" on the client who requests them to explain what they tried to say. Neither the Branch bankers, nor the CS staff know how to serve the client, nor do they know what they are doing most of the time other than pretending they are searching for info indefinitely = lack of training and ignorant of a number of bank policies.

I have been a customer of Wells Fargo for about 6 years now. I have many accounts with them and have never really had an issue until now. Someone decided to steal my card information and go on a shopping spree. I have overdraft protection so Wells Fargo kindly moved over almost seven hundred dollars out of my savings account which also included overdraft protection service fees. I called and placed a claim only moments before actually getting a call from Wells Fargo about possible fraud charges. Now I am being told 9 days later, with no reimbursement, that they are still waiting on evidence from the merchant that it wasn't me that made these charges! I know that there is no proof that will implicate me but I feel that they are going under the assumption of guilty until proved innocent. In the meantime I'm still waiting for my almost seven hundred dollars! VERY frustrated, not sure if this is the protocol at all banks... But I'm NOT happy!

I have been banking with multiple different banks with an ave account life of 10-ish years. I have never ever in my life came across such bank as Wells Fargo. I have never in my life written a customer review as I have never been this furious. Wells Fargo specializes in accusing, disrespecting, and wasting customers time. They love to steal from new customers as often as they can. I was notified that my credit card was closed and everything I owed on that credit card was sent to collections. What!!! For what? This is ridiculous. This whole process has been nothing but extremely miserable for me as a "customer." If Wells Fargo understands and knows what that means? (Doubt it) Why has my credit card been closed? Why has the remaining balance gone to collections? DOES THIS IMPACT MY CREDIT REPORT?!

Wells Fargo has got to be the worst when it comes to customer service. I had autopay set up through my bank to pay a Wells Fargo loan and the payments went through successfully for eight months. Last week I received a call that my account was 30 days past due and they slapped two late fees on my account. I called my bank to find out why the payments had suddenly stopped and they couldn't determine exactly why. When I called Wells Fargo and explained the situation to them and asked for them to remove at least one late fee as a courtesy, they very quickly said NO.

100% dissatisfied!! Worst bank ever! If you want to get bent over and sodomized repeatedly then this is the bank for you!!! I hate you Wells Fargo! Carl from Anchorage Alaska hates you.

Wells Fargo bought our loan from another company. They sent me a letter saying they paid a water bill for 710.00. I had personally paid that bill and requested my escrow account be credited ASAP. A few days I received a letter that said I owed money for a solid waste bill that I never saw and I was told 242.00 had been paid by Wells for a bill due in April. I don't trust that I owed money for a sewer bill nor do I trust that Wells Fargo paid that bill.

If you don't like to keep your own money and want to give it away WELLS FARGO is the way to go!!! They steal your money. They just decide to change your house payment any damn time they want even though you sign that "Hey this is what I can pay you a month and not a penny more" so well they wait a couple years but then that's when they hit you!!! Why not jump their damn house price up three hundred extra dollars a month even though they have never, never, never been late on not even ONE payment!!

Wells Fargo has created a transaction page where you never see your real balance in all account. Is very confuse and they not show your on the way transactions. Is the best way this bank take easy money from overdraft. This is the way Wells Fargo thanks all their trusted customer. This is a real trick not nice.

I have been dealing with correcting a billing issue for over 4 months, spent over 6 hours on the phone with different "bankers" and it is still not corrected. It started when I added a card to the account and Wells Fargo did not link the cards to their system was incapable of linking payments. I paid both cards in full with one check, however, only one card was credited and showed a credit due. The secondary card was then charged a late payment fee and interest. I contacted Wells Fargo in November thinking this should be an easy fix because with other banks, i.e. Citibank, Bank of America, it has always been a one call solution.

After the first experience in 2014: I was angry and decided not to use their services, but I have a mortgage in this bank. So I have to keep a checking account with them (dispute the fact that I've almost never used it). On Feb 08, 2016 I brought my foreign friends (they've just moved to the States) to WF bank to assist them to open an account. While waiting in the queue I thought to show my friends how to use ATM. So I showed them how to make $500 deposit through ATM at Wells Fargo branch office (Bank + ATM RANCHO DEL ORO 4176 OCEANSIDE BLVD OCEANSIDE, CA, 92056) and guess what? MY money never showed up on my account! In the following evening I've checked my account via online banking as well as through the mobile app. No result on both! Money never showed up on my account. The money is gone! I waited for 24 hours and the money is still not there. WHAT? I'm shocked. OH MY GOD!

First of all I have been a Wells Fargo business account holder for 3 years now and never have I received such horrible service. I am an insurance adjuster and I occasionally receive checks with bank names, client's name and my business name and I always get all the endorsements. Well, I deposited a check with ALL ENDORSEMENTS and a week later went to draw a cashier's check and the manager of the bank MARIO ** of the MIAMI NORTHSIDE STORE was beyond rude to me. When I went to ask for a cashier's check he began to do an audit of my account asking me all sorts of weird questions basically accusing me of fraud because I deposit checks with other people's name along with my own company name.

I had been constantly harassed by the collections department so I decided to contact them to let them know I had been diagnosed with Cancer and was under doctor's care and was unable at that time to pay my accounts right away, however, I would pay as soon as I could. Julian told me he would keep calling anyway. I finally borrowed the money and made payments on all 3 of my accounts. (Mortgage, loan, and charge card).

I was a victim of counterfeit and they didn't even care. Now I have to pay the money that isn't even there after I told them and reported it that what was given to me was a fake check. But they didn't even care or bothered, their exact words, "It may not be your fault, but it's still your fault". I use to love their bank, but now I have to fight just to get this dispute. They lack customer service and aren't sympathetic, don't bother with them. After everything that's happening, they won't care if you are struggling at all.

I went into the Wells Fargo Altamonte/Apopka branch to cash a check from my OWN business. I was advised that since I was not a signer on the account and that the person who I had authorized as a signer was not available, I would not be able to cash check. I was also there to deposit a check into the account which they accepted with no problem. I asked 3 different tellers if they could look up my information on sunbiz to confirm I was the owner so they could cash my check. All three tellers denied my request but said I could wait for the bank manager (3 other customers waiting).

I've been dealing with Wells Fargo dealer for the last 3 weeks over my refund. I was told that I would have my money by Jan 26th. Well that day came and went and nothing has been refunded. I contacted Wells Fargo and I was promised that I would have it by the 29th. Well its Feb 3rd... Let me remind you that I still haven't gotten my money back. I have emailed and faxed over copies of my insurance 3 different times. I have also had my insurance lady contact them and she emailed and faxed over copies of my insurance. I'm sorry that you have employees that are too incompetent to do the job. I just want my money. You don't even deserve a star.

Stay far away from them! I switched to begin with because they told me I could get many benefits! LIES & ON TOP OF THAT ALL THESE FEES. When you call and check your balance and says (ex: $29.05) that's not your actual balance apparently. I called customer service and the supervisor told me that I shouldn't rely on my online banking account. Are you kidding me?! So I'm suppose to carry around a checkbook and a calculator?! This is 2016 if anything relying on my bank app should be the one thing I can rely on. What a joke. See a Wells Fargo?! Run the other way. This comment is the honest truth and never again will I bank with them.

I just got a letter from the State Controller saying there are "unclaimed funds" for me at Wells Fargo. I called the number and they said it will be mailed to me in 2-12 weeks. A day later I got a phone call asking me to go to a branch and open a PAC ticket. The banker didn't know what it is, and I watch this "personal banker" talk on the phone for 1 1/2 hours on my behalf with different departments who tried to convince him there is no money owed. Only a scan of the letter I got convinced them to look into it. But money back? No. Still he told me to come back and then he told me to wait a few weeks and call him to find out if it was settled. I laughed. That is what happened 5 years ago!

I am a new Wells Fargo customer, after being a Chase customer for years and I regret my decision in switching. Everything has been painful with this bank. Their "overdraft protection" is bogus and misleading, they won't even cover and transaction unless you have the funds in your savings account and whether they cover it or not you are still being charged the fee. Don't even try calling this bank, I was on hold for a total of an hour and 20 minutes just now. I called from another phone and told them to please transfer my call but expedite it as I was on hold for so long, didn't even get an apology and was placed back on hold for another 20 minutes.

I want anyone looking to get an account at Wells Fargo to rethink that decision. I've been a member for over 10 years. The first time they charged me falsely, it was $6.90 twice a month for making 2 online payments 1 time. I didn't realize for about 2 years that this wasn't some obscure bank charge. When I contacted them, they did remove the charge but did not refund my money. That is over $300. I almost canceled my account then, and should have, but I had already been with them a long time (I understand that they now don't charge for this but will never trust that).

I have never dealt with a more unethical business. My transactions are put in and taken out of my online account to their benefit to give me overdraft charges, "pending" transactions. I will borrow if I have to if I think I'm going to be overdrawn and they STILL find a way to charge me and now I believe they are holding my direct deposit tax refund as the IRS website says it has been submitted. I realize it can take a few days but it never has before. In fact, it has always been in there BEFORE the Where's my Refund? Site has said it was submitted but my account is -$17.49 and my son and I are unable to buy groceries until they decide to stop charging me bogus overdrafts and give me my money. I won't give up or shut up until everyone I know knows what kind of business this place does. They are going down, karma will see to that.

I have a "FREE CHECKING" account that requires I use the account 10 times a month to avoid service fees. Although I don't use this account very often I make a point to use it just enough to avoid the fee. Last month Wells Fargo began delaying my transactions so they could charge me a fee. And when I called them they were rude and unhelpful. I am closing my account and would urge anyone looking into a new account with WF to go elsewhere. The free checking isn't free and it isn't worth the stress.

This bank will rip you off left and right. Out of all the banks that I bank with, this is the only bank that charges me about $13 every transaction I have. All because it goes from my savings account to my checking. I found out after I was missing about $2,000. Stay away from this bank!!!

I have had an account with Wells Fargo for years. I have worked for same company for over a year. Every time my employer has deposited a check the bank has made over half the funds available. As for most of us life isn't perfect. I overdrew my acct. one week. When my employer deposited my check the bank put all funds on hold this time, so I called customer service. She said it was on hold because it was a check. So I explained it's ALWAYS a check. How come when I need it they didn't make any funds available?

I have an account with Wells Fargo Bank. I am paying off on a Queen Sized Bed I purchased from Mattress One. My payment is $93.19 which is due by the 21st of each month. I made my payment on 20 January 2016 by Telephone using the automated system. Once I make these monthly payments the funds are automatically deducted from my Naval Federal Credit Union Checking Account. It normally takes 2 business days for the money to be deducted from my account. I made my last payment on Wed 1/20. The money should have come out of my account on 1/22 Fri. It did not happen.

My husband is on Social Security and SSI and I had been working for a company in our town for about 4 months. Each time I got paid I was told that my check was a fraudulent item. On January 15 my account with Wells Fargo was closed. No explanation. Or will there ever be?

I have been trying to fix an overdraft situation. Their error 1/17/16 - 1/22/16 and no one knows a thing. I asked for calls to be pulled no one has authority to do so. I am so pissed. These people need better training and professionalism.

If you are colored or have some shade to your skin color (not white skin), this branch (Well Fargo, Holmdel, NJ) may not be a branch to visit talk less do business with. By the way, I happen to have lot of friends of other color. Anyways, I went in there today to make a deposit to a family friend's account and the door was found locked. This was around 11 am and it's not a public holiday. When I turned around to walk away, after taking couple of steps away from the door, a lady came and open the door by unlocking it. She said something but I could not make out what she voiced out, I only guessed she meant the bank is open. Gently, as I made my way back to the door, "the door is broken" she said. I responded, "so why then would you lock the door if it's broken?"

I have automatic payments on my account. So each month they get taken out at the same time. I work a part time job so my balance on my account always varies. But I always make sure I have enough money in my account to pay for my bills. On that note, what is wrong with their damn overdraft fees? Let's say I have $100 in my account and I have a bill that's $39.99 and one that's $49.99. So that's basically taking all my money out right there. BUT I have the money to pay them. So why is it that I get charged an overdraft fee of something I had the money for?? And now all of a sudden I'm -$100 in my account? Their pending transactions and overdraft fees are COMPLETE BS. That's why now I put most of my check into my chase account. I can't wait to close out my Wells Fargo account for good. I never want to deal with them again.

Wells Fargo's Mr. Stumpf writes "When we make mistakes, we admit them, we learn from them, and we keep moving forward with even more understanding and a deeper commitment to doing what's right." However, in over 6 months of working with endless number of representatives from either their Insurance, Escrow and Mortgage Departments Wells Fargo is incapable of refunding $3,573 of my money, even after they admitted to incorrectly paying out to the wrong Insurance Company. I had to pay my insurance company out of pocket to protect my home. They have promised on numerous calls to send me the money they owe me and they have consistently LIED for over 6 months advising I would be receiving the refund check in a week.

There is no end to the incompetence and fraud that Wells Fraud-o will do. I could go on and on with the hell I have been through with this horrible bundle of theft called a company has done, but it is way way way too much. I have had to deal with in 10 years. The level of fraud that this company and their "servicer" (which is just their way of separating the main bank from the "enforcers at any cost") --- but it is never ending and straight up white collar crime.

A close friend paid child support for years through his Wells Fargo account. Now that his son is 24, his ex took him back to court alleging that he never paid a dime. The judge required that he provide evidence that he made these payments. Wells Fargo ignored the subpoena completely and locally was only able to supply him with the most recent 7 years of records. He was order today to pay 15 years of back child support totalling over $150,000. I found his body this afternoon. It would have taken them only a few minutes to locate these records and a few more to send them on and save his life. A branch manager was even able to pull up records from 2001 on his computer, and then refused to get any more and stopped answering emails and phone calls at the direction of his legal department. My friend was murdered by Wells Fargo in the most brutal way possible.

My wife went to our Wells Fargo branch in Kingman Arizona to get a legal paper notarized. They refused to notarize the paper because my wife had to attest to the fact she was over 18 years of age, and of sound mind. Wells Fargo wasn't attesting to the facts in the document, only that my wife was who she said she was. When she asked if she was of sound mind a month ago when they gave her a $10,000 signature loan, why she wasn't of sound mind today, they said nothing. A notary's job is NOT to read the paper being notarized; only verify the signer, and notarize the signature. Every document should say I'm of sound mind when signed. If the notary thinks the signer is NOT of sound mind is the only time they should refuse to notarize something. The bank guy said they send a lot of people to the other notary they sent my wife to, how much do they get for refusing to sign, and referrals?

On September 28th 2016 our house was vandalized. Our homeowners insurance covered the damages and we were forced to send the check to Wells Fargo. We have done everything Wells Fargo has asked us to do which ins has included getting our home inspected and all the damage is repaired. It is now the beginning of January and we still have not seen any money of our homeowners insurance. Wells Fargo has done everything they possibly can to not send us the rest of the money from our homeowners insurance. Worst company ever. Worst customer service. Left hand does not know what the right hand is doing.

Wells Fargo dangerous policies for their customers have caused us, James and Jean **, to lose our small savings and pension. On 11/23/2015 at 11:57 AM I deposited a cashier's check in the amount of $2,950.00 and received a transaction receipt from the teller and was verbally told the full balance will be available 11/24/2015.

Rude Customer Service on the phone. I spoke to a Customer Service Agent and received no resolution to my problem. She went around and around repeating the same thing over and over. As a long time customer I am very disappointed.

Very inefficient customer service. In my experience through the years working with this bank they do not know how to solve any issue. They are very polite but very inefficient. Even if they transfer your issue to a supervisor, they do not know why there are charges on your account, they do not know why they charge you interest in your credit card even if you paid the outstanding balance in full. In conclusion, is a waste of time to call their customer service.

I've been with Wells Fargo since 2006. When I first opened the account, it was one of those "opportunity" accounts - which was fine. I'd had some financial trouble and was building back up. After learning things about credit scoring, I checked my credit and learned that they had been checking my credit, every month, for a year. I put a stop to that. As time moved on, I was upgraded to regular account, have never had a returned item. I've since developed my credit, have several lines of credit as well as financing. My payroll is religiously deposited into the bank. Even though I receive a live paper check, the entire check clears when I put it into the atm and has been this way for quite some time.

I am not a member of this bank. Although, I have been sent money using Wells Fargo's Surepay by a member of the Wells Fargo bank. For some reason, the transfer did not go through. I have called Wells Fargo. They are telling me to call my personal bank (Chase) because they think it's on their end. I talked to them, Chase has nothing to do with it. Called Wells Fargo back, explaining what I found with Chase, they gave me a so-called "case no." and said they will work on it and call me back in a day. NO CALL. I called roughly a week later. The case no. I was given could not even be looked up in their system and, same thing, I was told that I was going to receive a call in a day. Again, NO CALL. This has been going on for almost two months now. AWFUL CUSTOMER SERVICE.

Why the heck do I need to change my Login Name after having it for more than 5-years. I am in IT, yes we require and accept strong passwords with all special characters and additional question as part of tiered level security. But heck now to even change a login name under the "banner of security" then to be prompt "oh change it again, it is too close to your email address!" How stupid since login names can be spoofed... Wells Fargo you are crazy - since you now want your clients not only to have 300 million passwords (that is still OK) but also 300 million login names... You are definitely not going to get my future business since you do not work smart! You are plain stupid!

I've had insurance through State Farm ever since I owned this car. The loan for the car is with Wells Fargo and they keep claiming I don't have insurance. I've even had State Farm send them the proof! Wells Fargo recently send me a letter saying I must pay a $845 premium for insurance they have purchased for me. I also continuously get letters from Wells Fargo saying my loan application has been denied. What loan? I already have one, the one I signed for a year ago when I bought the car. I have not signed for anything else so there shouldn't be another loan. Bottom line: Don't do business with these people at all. Oh, and have fun being put on hold forever when you call them.

Every time when I make cash deposit, this bank charge fee too much. Service is the worst and team members are pushed to sell and you can see the turn over every day.

This bank is the worst bank in USA. They charge a lot of hidden fees every time they want. The customer service is so rude and dirty to speak, really bad attitude. This bank deserves people to make a legal complaint against this stupid bank.

This was my experience with Wells Fargo... Wells Fargo Credit Card - Credit Card. I applied for a Wells Fargo credit card, and was accepted. After receiving my Wells Fargo credit card they promptly cancelled my debit card for any purchases, so I'd be forced to use their credit card. I immediately cancelled the Wells Fargo credit card. Wells Fargo - Facial Recognition. Wells Fargo uses facial recognition on all their customers. If someone uses your debit card, Wells Fargo cancels your debit card without telling you. This happened many times until I figured it out why my debit card kept being cancelled. Wells Fargo - Mortgage. Despite writing a separate check that states, "Principal." Wells Fargo always finds creative ways not to deduct payments from the principal. My mortgage is my last tie with Wells Fargo. I can't pay my mortgage off fast enough to never deal with the POS company again. You've been warned.

They committed a crime against me of identity theft using my social security number, and attempting to open accounts in my name without my knowledge or authorization. This is a company-wide practice used to meet quotas set on a daily basis. It is the rule and not an exception. Still contacting every authority. Bank says I approved transaction, which is false.

My bank account was compromised on 12/22. Whoever accessed my account took everything and cleaned me out. They transferred all my savings to a Venmo account. I reported it at 4 pm on 12/22 thinking that was it and I would never see that money again, made a police report etc. Said goodbye to the money. Woke up on 12/24 and every single penny was returned. Thank you so much, Wells Fargo for protecting my rights and privacy.

Firstly, I advise everyone who owns a Wells Fargo account to switch to their local Credit Union immediately. They are cheaper, provide better services, and are well equipped to address problems. I was traveling during Christmas eve and I used my debit card which was promptly declined due to expiration. My card expired February 2016 and I was planning on ordering one the week after New Year's. So I called. The calling staff was very friendly and did everything they could. The problem is Wells Fargo's absurd policies and their unwillingness to cooperate. I changed my address promptly when I moved. I received statements regularly through mail at my new address for a while. They told me they were unable to open my debit card account because they sent me a new card in a few weeks ago. They sent it to my old address which I changed months ago.