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About Wells Fargo Reviews
Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).
Pros & Cons
- Free online banking and mobile app
- Free money transfers
- Large selection of financial products
- Low interest rates on savings accounts
Wells Fargo provides bank accounts, loans, retirement planning, investment services, credit cards and merchant services. It has more than 13,000 ATMs and 5,400 branches in 39 states.
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Reviewed May 27, 2016
Made a deposit from a non Wells Fargo account to my Wells Fargo checking. Over 3 days to post. While in the process, they charged over $70 in overdraft fees. Today after 4 days they credited my deposit, took 2 overdraft fees and are now poised to take another $35 out which means I need to do another transfer, wait 3 days, they charge $35 each day - you get the picture. Our mortgage is with Wells Fargo and it makes me sick and very helpless to think that I, and many others like myself, have so few options in this world.
Reviewed May 24, 2016
Banks out here are working hard to make banking easily, honest and fair. Wells Fargo seems to do the opposite. Been trying to resolve my issues. No one in bank has AUTHORITY to actually take care a customer reasonable needs. I'm shocked. Wells Fargo has been my bank since Jan 2016. I just wonder how I get here. Looking for better fair banking. I feel if a bank puts a Customer last on their priority list, you ruin the experiences. It's just overpriced on daily things you need for a banking. I'm done. Have reached out to them over 20 times. I'm exhausted and will be closing my account. My suggestion is do your research on what's available for you and fits you.
Reviewed May 22, 2016
I tried to write not affordable insurance policy and as a member this should have taken maybe 15 minutes... 45 minutes later the pushy call center rep still wouldn't follow my requests so I wrote the policy 5 minutes later with a nice local agent at McKibben Insurance on Macon Road for even less money. Progressive has been very cooperative but Wells Fargo still hasn't refunded the money! The bank manager on Macon Road would not even submit the policy documents as requested. I had to trouble my new insurance agent to do this which she happily did.
Reviewed May 20, 2016
Horrible customer service at the Sienna Plantation location. As soon as we walked in Monica Awasthi looked at us like "WHAT DO YOU WANT?" We wanted notary service which they couldn't do it the way we wanted but that's fine we understand but please please explain and say it in a nice way rather than so rude.The manager came to talked to us he was not better either. Monica said to go ahead and complain about her.
I went to the Missouri city location the day before. Showed the branch manager the paperwork the way we wants it done. He said "That's fine". That's why we came here. At the Missouri city location. Also I had same experience. They were all so rude. When I told the manager I don't have much time left to turn the paperwork in so I need it notarized as soon as possible he said it's not his problem. Since it's a free service please don't be so rude. We came to you because we have an account with you. Please understand we have a choice and there are plenty of other banks out there that provides better service.
Reviewed May 19, 2016
Since when do we have to show two forms of ID to cash a check at a bank we have had an account for over 30 years?? In addition, why can't a teller just pull up your account based on your photo ID, your account number and view your history with this bank? When does a branch manager just say "OK" and cash my two checks? After she keeps saying the same line over and over and over - being downright rude!! Wells Fargo your tellers and branch managers need a lesson in "real customer" service and not just keeping saying the same line over and over again making this customer madder by the minute!! I have logged a formal complaint with Wells but honestly, they probably won't do anything about it. They are just too big for their own good - let's get back to "real customer" service Wells. Train your people better - remember the customer is always right!!
Reviewed May 16, 2016
With God all things are possible so there is a possibility WF will lower interest rates from 9% - 10% so people can sleep at night. Will never deal with WF again! To my peers who are in the same boat... do not let your health suffer because of their practices.
Reviewed May 14, 2016
I opened bank account with Wells Fargo. To keep the minimum balance on my account, I deposited a $1,000 check addressed to myself from another account of mine. Strangely, "Loss & Prevention Department" of Wells Fargo closed my account right after that with the reason that said something like - "Your check did not go through, that's why we are closing the account." And the fact was the check did go through and I had $1,000 balance on my Wells Fargo account. So, the reason was completely wrong.
This is frustrating. More frustrating things were: 1)They said I cannot open any more Wells Fargo account - To resolve that I had to call them 5 times to hopefully allow me to bank with them in future. They say they removed the negative history that they placed on the account before, but really it was too much trouble for that. 2) They were supposed to refund it. They said they mailed it to me, but I never received that check. It has been 1 month. I have called them 3-4 times regarding that. They said, go to any branch and I'll get the refund. Now the branch says call "Loss and Prevention Department", they will issue another check. This is going in circles. Is bank not interested in refunding the money? Should I sue Wells Fargo for so much trouble they have caused and causing me?
Reviewed May 14, 2016
All I can say is they have very poor customer service and a long wait time.
Reviewed May 13, 2016
I am livid - today my son's account is overdrawn nearly $600 - and why? Because Wells Fargo is applying overdraft fees upon overdraft fees onto an account which THEY set up wrong! When he originally set up this account, he also added a savings account to cover any overdraft fees should they arise (he was living out of state in college). About 6 months ago, he closed his savings account there. Therefore, you would think that the balance and information indicated on your app would reflect in real-time the money you have available in your account. WRONG! They had set up his account so that any charge he would make would always go through REGARDLESS OF IF HE HAD MONEY IN THERE OR NOT! And, with the app not syncing with the account in real time, therefore it created a ripple effect - and Wells Fargo (over time) receiving nearly $5k in OVERDRAFT fees since he opened this account in 2013! This is beyond ridiculous.
I have a call into our local branch from over an hour ago with no return call. It's nuts - why doesn't their app sync accurately? I even saw my son's and he was right - it would show he has the available funds. He never truly has been able to tell what he has in his account due to this. I am going to escalate this and have already reached out to FTC and anyone else I need to. Taking advantage of people is not cool!
Reviewed May 10, 2016
I am making complaint on behalf of my 91-year-old mother in my care. My mother and I recently found ourselves, like many people, on somewhat hard times. We both fell for a loan scam, caller said, "We will deposit money into your account, you send it back to us and that will raise your credit score. After that we can make you a loan." At the time my mother was in a rehab after a fall and then being diagnosed with a heart problem. To what I thought was our good luck we came to our senses within 24 hours and advised the caller we were not interested in the "loan," unfortunately, he already had account information. He deposited 3 checks into the account. As I said, within 24 hours we started calling into Wells Fargo to advised them of the loan scam. My mother is blind and deaf, she attempted to speak to customer service but was getting nowhere. For 1 week we made 2 to 3 contacts a day, either calls or emails.
No money was sent to this scammer but my mother's account was charged approximately 2,000.00 in fees! They never started a complaint for a scam, they never closed her account, they seemed to focus on if it was my mother, the account holder, calling in or was it me. I then had to go to the rehab in the dead of winter, drag this disabled woman out in her wheelchair, get her into the car and then go into the bank. We sat with the bank manager, he called the same number we had been calling, he advises us that the account will be closed and my mother would no longer be able to have an account at Wells Fargo! REALLY?!
She asks him what will happen to her pension check and social security check since she has direct deposit and that is what she has to live on. He said to contact them and cancel the direct deposit but that if it is sent, the bank would return the check. He lied. So her social security check was kept for fees owed. This was January 1, 2016 and to this date she has never received any explanation. We were treated as criminals. The worst bank ever... Oh, I didn't want to give them any "star" rating, form would not submit without one.
Reviewed May 10, 2016
My mom is in senior care so we sold her house. After closing, took proceeds to Wells Fargo, her bank & I'm on her account. They wanted to hold check 7 days so I took check to issuing bank for certified funds. Went back to Wells Fargo & made deposit, after which I was told there would be a 7 day hold. Since I made a scene about holding certified funds, they agreed to release $5000. After research, they can legally do what they did; however, they were OBLIGATED to release $5000. I think it's disgusting for a bank to withhold money that rightfully belongs to my mother so that she can't use it to pay her bills. I'll bet Wells Fargo is getting interest by THEM having use of mom's money. I hate that bank & haven't liked the way they treated mom even before this incident. I'll be closing out her accounts with these bloodsuckers as soon as I can.
Reviewed May 9, 2016
I have been with Wells Fargo since they were Norwest Bank. I never had any problems with Norwest but, since the change over to Wells Fargo my husband and I have had nothing but problems with this bank trying in anyway they can to take money from us. They have done so much to us I can't even recall all that has happened. It's one thing after another. An example... we have come close to a zero balance in the past and then we will put a check in the bank.
Now, thinking we have the money in the bank we will make a purchase and when we check our account we will have an overdraft fee. When we call they will tell us it is all about the order it comes in. If the transaction shows up before the deposit then it's your fault and you get charged the return fee and overdraft fee. Wells Fargo is an untrustworthy company. I now have accounts at 2 other banks with no issues at all and one of them I've been with for about 5 years. If you bank with Wells Fargo watch yourself. They will try to take your money any way the can.
Reviewed May 6, 2016
First off not only is Wells Fargo a horrible bank but also TD banking is as well. Let me start off by saying how long you have to wait in the phone with Wells Fargo just to speak with a claim specialist when you have a problem. I literally waited 30 minutes before speaking to someone just it was ridiculous just for them to tell me I have to wait over two weeks just so they can refund me back my money! Horrible. It's always something with Wells Fargo. At least when I had TD banking they was fast with their customer service! I'm so done with Wells Fargo and possibly all banks. It's so ridiculous and unsafe to me.
Reviewed May 4, 2016
I could have given no star if there was an option. I went to Westmoor village branch on Mary Ave, Sunnyvale, CA. I needed a cashier check. Employee on teller window was nice and cheerful. I requested her since if she can waive $5.00 fee as a one time courtesy (I have business account since 2003 thought I am privileged for it). I have merchant services for my business too. She asked the lady behind the teller who to be Linda ** (claiming herself Manager). She came with an unwelcome bad face and rude attitude. After 3-4 minutes of arguments, she declared that she has authority to waive the fee, but she would not do it for me. I left bank without doing my transaction feeling insulted. To my understanding I don't know whether she had bad day or what was wrong with her. First time in 13 years a Wells Fargo employee behaved like this to me.
Definitely this lady may need special training/disciplined or should be moved away from dealing with public/clients. Five dollar fee is not an issue. You don't want to be insulted if at least can't respect your customers. I am thinking of moving my banking needs to some other bank while they are begging your business. Short term in future I am not going to this branch unless some assurance or apologies is rendered by Wells Fargo.
Reviewed May 3, 2016
I've had so many bad experiences with Wells Fargo, I can't begin to write them all. The latest: I wanted to write a beneficiaries contract for my savings account and they would do that; however they would not let me keep my own copy of the contract; said it's for internal uses only. But this is a contract I would have signed! Can't I keep a copy of the contract! Clearly, there's something in the contract they don't want me to show to an attorney. Such criminals!
Reviewed May 1, 2016
Do not bank!!! I had over $1,000 in my account. I bought small things, examples kids shoes, gas, and hair products. For my card to say declined?? How, and I have well over $1,000!!! Account now say 5.62??? Are you serious!!! No, I will get my money back!! Do not bank!!!
Reviewed May 1, 2016
I opened a new account this year with Wells Fargo with a large settlement check. I told them I needed only a regular account. They understood...LOL. Well I was told I would have a 300.00 limit on ATM and a 700 limit on purchases until my trial period was over. The first day I go shopping 4:30 in the morning. I purchase over 400.00 worth of stuff with confident. I swiped my card. Denied...reached daily limit. I ask if they would try again. Still showed over limit. No problem, I would run to the bank and get some cash, and be right back. Swiped card at ATM for 300.00. Denied...reached my limit. Thought, "This can't be true. Well I will try again." Nope, reached limit now. I am getting aggravated because I can't get my money that I has to wait 2 weeks for before the bank said I could touch it.
So I call Customer Service. Told her what was going on. She said over my limit. I said, "No new day first time spending." She assured me I could use ATM now. Go back, swiped HKT out 300.00, went back to store. Thought, "Well it's working," so I swiped to merchant. Went home feeling good. Checked my balance and it was exactly the amount I spent and pulled out of the bank short. They charged me 3 times at the ATM but keep in mind that's 900.00 dollars and my limit is 300. Charged me twice for the products I bought. This was in March. Still have not got reimbursed. And they tell me it's probably pending...LOL.
And yeah you know that secured credit card they keep pushing for you to have? Well got approved. Watching the mail for it. Call bank. Tell them have not received it yet. Then get a letter saying all my card's info no. and all but they closed due to insufficient funds. I had over 28,000.00 dollars. They needed only 300. Closed my account and sent to Credit Bureau. My own money with secured account, my 300.00 that they never pulled or did they? Hmmm.
Reviewed April 29, 2016
I have been with Wells Fargo for many years. They offer the worst customer service! You are kept waiting on the phone for such a long time (last time it was 25 minutes). I had disputed some hotel charges and they were proven in my favor. They closed my account because of the risk I represented without telling me or forewarning me about this. Upon trying to pay for my groceries with my debit card I learned the account was closed. This was so embarrassing! There is money in my account and I am unable to take it until tomorrow when my deposit totally clears. Don't use this bank! If you should have an issue you will get the worst customer service. When I go into my local branch there are always new bankers. They have such an enormous turnover in bankers. It is rare that you see the same face for long. I am sure there are other banks that offer all around better benefits than Wells Fargo.
Reviewed April 29, 2016
We asked for a withdrawal not because we didn't need it. That was 6 business days ago (8 altogether) and the check is supposed to be sent from our state, 40 minutes away. Why does our check come snail mail anyway? And to make it worse we have received two decoy missives from Wells Fargo, North Carolina - one a needless warning about early withdrawal and one about us changing our pin - since we made our request. Getting our hopes up needlessly.
Reviewed April 28, 2016
My experience with Wells Fargo Merchant Services was simply HORRID. It is based on lies, Fraud and Misrepresentation. Why? Because Global Leasing gives Wells Fargo reps an incentive to lie to close the deal at all costs through high commission you the consumer is not even aware of. Don't be fool by the practices. When they tell you the contract is enforceable, well it is NOT. Contracts are not enforceable when you can prove Fraud and/or Misrepresentation. I am one of many facing their attempt at intimidation. STAY AWAY FROM THIS BANK. It's a conceded bank. Their customer service has degraded over the years. I have been banking with another bank with whom I am pleased. I have pulled my business assets from Wells after that experience. I will never do business with them.
Reviewed April 26, 2016
Absolutely disgusted with this bank. They refuse to give me a letter showing my bank balance. I urgently need this letter to submit for immigration paperwork which is requested by the US immigration services and the bank manager at the Pueblo CO branch said that she doesn't care about what it is for, and as a policy they can't give any letters to me regarding my own bank balance. She offered me an ATM receipt!!!
Reviewed April 25, 2016
Hey guys. Maybe you all do not understand or know about the other opportunities you have. There are banks bigger and smaller than Wells Fargo out there and everyone offers free checking nowadays. Wells Fargo does not. Also Wells Fargo say they have overdraft protection but what they do is charge you 29.99 for overdraft then 29.99 transfer fee to transfer fund from your savings to protect your overdraft. Ummm so you transferred my own money from saving which covered the overdraft but you charge me for a transfer fee and still charge overdraft? Tell me how that is overdraft protection.
On top of that the overdraft was created by the bank. They take 25 dollars every month and move it to my savings and I don't pay attention to this bank account because I use it for emergencies. There are fees after fees and they are all hidden charges. When you get charged the fee and complain they tell you to read their agreement book. Umm that's long and you can not understand it because they don't use plain and simple English. They say things like Section IV will charge a minimum fee if and or met at 5% or 50 dollar whichever is greater with restriction that vary and if or at the time of purchase is variabled by apr and so on. This is just an example.
Why can't they just say if you don't use 50 bucks a month you will be charge 5 bucks. Do not go with Wells Fargo. There are absolutely no benefits and a company that will screw you will always screw you. If you follow stocks you will know that the banks will crash soon. When this happens Wells Fargo will look for loopholes to screw you. If they are greedy when they have money what do you think will happen when they go bankrupt. Remember when you get screwed I told you so. Also read all the reviews online. I'm not the only one with complaints.
Help us teach these million and billion dollar companies we matter. Choose another bank. Let the owner sitting on his yacht thinking it's all gone start freaking out when it's getting repo'd. Not just Wells Fargo but all companies that treat customers like crap. There are other options. Use them. Don't wait til you're in our situation to cry about it. Everyone join hands and support us. Bring down greedy companies like this.
Reviewed April 21, 2016
I opened an account 5 years with $500, to go to allow my tenants to deposit rent into a local account (since my primary bank is out of state). When I opened the account I was promised it was 100% free always. First several months went by, no issue. I checked the account about 18 months later and noticed they had started deducting money out of the account (approximately -$200 at that time). I called the bank and they gave me some ** story that I needed to switch to another type of "free" account and that wouldn't happen again. They also said "So sorry about your -$200, but nothing we can do about that now". As angry as I was, I agreed to change the account type to some other special type of "free account" and they stopped stealing my money for the next several months.
Another 22 months go by and I went to do a transaction with the account, when the teller says, "Oh, that account was closed last year with zero balance, so sorry". I talked to the bank manager named Martha **, who was very rude and condescending. Martha said "Well, did you decide not to check your account??" I said "WHAT?? You're telling me it's my fault for not watching you guys?? You're basically telling me that if I don't catch you stealing from me, then it's my fault." She says "Well, that's how it goes. If you don't monitor your account, then whatever happens, happens." All BANKS are horrible, but this one is at the top of the pile. Please DO NOT DO BUSINESS WITH WELLS FARGO.
Reviewed April 20, 2016
I've been a loyal Wells Fargo customer for 5 years and I ended it just now. It started when I switched over from joint bank account to a new one several months ago. I was under the impression that it was the same College Student account, but it turned out it wasn't. So for being unable to meet the conditions for that new account (having at least $1,500 in account, direct deposit of at least $500, and having at least 10 transactions with my debit card). I was charged $10 to use the checkings account.
Before, when I had the college student account, having automatic transfer of $25 monthly from checking to savings was enough to keep my account free. I called them to have take the charge back since I have >$2000 in my account after learning the conditions, but they won't or they're saying they can't. If they think that losing a loyal customer is worth it over losing $7.50 over, then they can have that $7.50 and I'm gone. Now, who would pay $10/month for a checking account? NOT ME! There are too many banks around who offer FREE checking account just for you to do business with them. My credit score would probably take a dip from closing my accounts with them, but I'm sure it will bounce back. GOODBYE WELLS FARGO!
Reviewed April 19, 2016
My husband and I are in the processing of building our dream home with our sweet little nice small town bank when the title search comes back showing Wells Fargo still as lien holder. So, he and I call Wells Fargo to request a lien release (the loan was paid off 8 years ago). They first tell us to send a fax and wait 20-22 days to receive correspondence in the mail. We called back to ask how will we know when they receive our request. We were hung up on after "thinking" we were on hold for 20 mins. We called back a 3rd time, explain again the situation and issue we need resolved.
This time the representative tells us she is going to fill out a form and that we would receive a phone call in 7-10 business days, starts jotting down information, (we are getting excited now bc 7-10 days is a whole lot better than 20 something) yep you guessed it...hung up again. Called back the 4th time, the lady asks how she could provide me with excellent customer service today, I started off begging for her mercy to just please not hang up on me. She said she would not. I told her about the last 2 hours spent receiving 2 different stories from customer service, and also by being hung up on twice. She defended them by saying they did not hang up on me on purpose (I'm thinking to myself-irrelevant! As I am the customer that doesn't matter, make me feel better dammit!).
I also explained to her that I just need Wells Fargo to release a lien that did not get released 8 years ago. She goes in to defense mode again asking me if it was Wells Fargo's fault, or the recording office's fault. I told her I hoped she could tell me that. (Again "I'm thinking" why is this relevant - IT JUST NEEDS TO BE CORRECTED - I AM TRYING TO BUILD MY DREAM HOME. YOU RUDE, YOU KNOW WHAT!) Then she gives me the initial fax # the first rep gave us but this time tells me it could take up to 60 days to receive any correspondence from them. Needless to say she got hung up this time. I would not do business with Wells Fargo, or refer my dog to them if my life depended on it.
Reviewed April 18, 2016
I am an elderly lady, 71 years of age. I walked into Wells Fargo bank to have a document faxed to the mortgage dept. I was following instructions that was given to me on the phone by the escrow dept. Upon entering the bank, everyone was tied up with a customer. A younger gentleman sat down as well. When the representative came over, he directed the man to his office to be assisted by him and told me he would be with me later. About 15 minutes later, a teller came out and I stopped her to find out why they didn't have a sign in sheet and expressed my concerns, “Why was I overlooked and why don't you have sign in sheets anymore?” She stated they haven't had signup sheets in over 2 years. I have been with this bank for over 20 yrs. and I feel this could have been avoided. This incident happened at the bank on Redan in Stone Mountain, GA.
Reviewed April 16, 2016
I called Wells Fargo about my account because money was taken out my account without my knowledge. So I called them to get this resolved and the rep couldn't even explain to me about what my money was taken out for. Just unprofessional. I'm thinking about moving my account to another bank. Then on top they charge me for using my own money.
Reviewed April 16, 2016
Unprofessional and uncourteous... Your general manager had to be the most ** nasty person I have ever. And do yourself a favor and train Stella. She messed up my account in ways you could not even imagine and she did not even care. Then when I called and tried to resolve the issue they tried to blame me for their mistakes. I had three accounts. I have close two and will be close in the next one. I have been a loyal customer for five years and because of the incident that occurred at that property about two weeks ago I close two my accounts. Will be closing the next one and I will take my business to the Credit Union. They are amazing.
Reviewed April 14, 2016
Just recently received my tax check which was bigger than I have received in the past. So I decided to deposit my check into my bank account. 1st they put a 10-day hold on to verify the funds. After 10 days they released my funds from Unavailable balance to AVAILABLE balance. My truck was in need of repair so took it in to be serviced. When my truck was finished I tried to pay with my Wells Fargo debit card & it was declined several times. When I called the bank to find out what the problem was they informed me that they had put a $500 spending limit on my Account. Not my atm account - my entire account. The only way that I am allowed to spend MY money is to go in & withdraw cash. I will forever tell anyone who asks me about Wells Fargo that they are by far the worst bank I've dealt with & I would not recommend them to anyone. Absolutely disgusted with this bank.
Reviewed April 13, 2016
First I will say the fellow I spoke with was courteous and as helpful as he could be within the limitations of bank policy. Someone, another Wells Fargo bank customer, used my username and their own password trying to access their account. Access obviously failed 3 times. I was then sent a message that I had to change my password as a result of their mistake. I am a senior and remembering passwords is not an easy task for me therefore I have one password for all of my accounts. I was not able to reset my account to any previously used password either.
As a result, I now have to change all of my passwords on all other accounts. Since the fellow helping me was able to tell me in detail why this had occurred I do not understand why I have to suffer the consequence of someone else's mistake. This is not the first time this has happened and probably won't be the last time. I do believe Wells Fargo should have a better policy in place when the person impacted is not the person who created the problem.
Reviewed April 11, 2016
Somehow this bank is fast-tracking check processing and it's less than 24 hours to have payments taken out of other bank accounts. If the funds are not available, they don't process it again. They are on their own bank rules.
Reviewed April 9, 2016
Horrible. I wish there was a zero star. They get you in with free programs and then start charging unethical, illogical fees. Customer service is nonexistent. I signed up with Mor furniture to get an interest free loan for 5 years. I made all my payments before payment was even due. I did not have any problem first 2 years. Now I get late fees and interest fees although I paid on time. Customer service told me they cannot do anything to help me. I am paying before due date and they are putting the payment toward the balance. The payment is due the 29th and now they telling me I have to pay them on the 29th, I cannot pay before that date. I was paying before due date because I always pay all my bills on time. I did not have a problem before. This is the worst experience with a bank I have ever had in my life. STAY AWAY!
Reviewed April 7, 2016
Do not hold your money here. I've been with Wells Fargo for 8 years. Never had issues until recently with fraud protection and the inconvenience it adds to your life. Everything is not fraud and I need them to chill the ** out. Customer service not helpful and all options given were also not helpful. Your card will get cut off without notice or your account will hold a block, leaving you with no other option but to get a temp card which is also an inconvenience because you have to drop everything you're doing to go get a card, find a branch and if you travel for work like myself, there is no ** time for this and no one has time to keep switching cards and linking them with apps and bills. Ugh just too ** much and annoying as hell. Then the permanent takes a full week to get to you. Like no. It's also embarrassing when I'm tryna check out and the ** is saying declined. This will be the last time I have anything to do with this bank. Pull it together.
Reviewed April 7, 2016
Having being charged with an annual fee which I have no objections to paying the annual fee. The problem is the fee made me go into an over the limit amount and that costs another fee. You would think been a customer since 2008 you would like to keep them and not treat them with disrespect or any outstanding amount to their account and stating over the amount due now in which it was caused by WELLS FARGO. This is very unaccceptable when you are trying to stay in good standards.
Reviewed April 7, 2016
Charged $105 in overdraft fees in one day. Went same day to fix account and still charged overdraft fees. Checked account in AM, was positive. Got an email same day stating that overdraft occurred. Went few hours later to fix account. Customer service is no help. I was told not to rely on online banking or ATM, may not be accurate. What is the point of having these features then? Total BS. Cannot do anything.
Terrible customer service. Was told over and over by rep that I am responsible and should know what comes out of account and when. Felt like I was spoken to like a child. Was put on hold then returned rep said "I have good news" that she can only refund $24. Woo freaking hoo. Not even enough to cover one fee. Hate Wells Fargo. Very unfortunate the business I work for banks with them as well. Will be closing my account. Unfortunately been with them for 6 years now, never a great experience with them. Hope they go out of business. Beware, they take your money any chance they get.
Reviewed April 6, 2016
I was charged annual interest rate of 27.99% from the very beginning of my loan because I went one month over my no interest time frame. They charged me 214.00 interest because the loan was not paid off in full. My fault really but at the very least I thought it be 27.99% for each month. I was late from the time frame of my no interest loan but no they go back and charge you from the very beginning. Did not read or understand that but I'm sure it's in there somewhere. It's a scam and should not be allowed. But again I know it's my fault. Just thought Wells Fargo was a straight up bank. No more, I will light up Facebook and tell everyone I know of this little scam. Again totally my fault. Good job Wells Fargo you got me. Now it's my turn. Betting the bean counters from this so called banks monitor these sites. If so bite me.
Reviewed April 5, 2016
Brian ** and Jeniffer ** didn't help at all. They are not customer advocates or willing to return calls. I spoke with Ashley **, she was amazing and I felt her sincerity. Too bad a few bad apples can ruin the whole pie. I'm moving my money.
Reviewed April 5, 2016
Found three charges made to credit card by someone not on the account. Filed fraud claim. I have never been allowed to talk to agent reviewing fraud claim, always told I will be contacted by mail. Got a letter denying claim, even though a signature of another person was on one of the charges and I had sent Wells Fargo numerous copies of my signature, which looked absolutely nothing like the signature used. I have asked for a reconsideration review and guess what? Have to wait for someone to send me information in the mail! Very unhelpful.
Reviewed April 5, 2016
Merchants and Consumers Beware! Surepay is only a sure thing for Wells Fargo Customers. Apparently, Wells Fargo customers can cry "Fraud" fraudulently, and have Wells Fargo assist them in stealing! A Wells Fargo Surepay customer has a 60 day window to steal from a merchant or individual in this manner. I woke up to 3 email notices that the Wells Fargo Surepay payments that I received from an individual for legitimate and already used services/products had been cancelled! Up to 60 days prior.
I had a whopping $800.00 "reversed" out of my personal USAA account. Neither bank was willing to help me. I was provided with a telephone number of the Wells Fargo employee whose name appeared on the reversal request by my bank. When I called the number it was to Wells Fargo Fraud department. The person I spoke with, "Cathy **" was very angry and wanted to know how I got her phone number. She then refused to discuss anything with me and gave me a number for claims. I called this phone number and was told they could not help because it was only for Wells Fargo Customers (not for those fleeced BY a Wells Fargo Customer). Zero resolution and $800.00 in the hole!
Reviewed April 4, 2016
Wells Fargo is a bad bank. When I took the $200 out of the atm they charged me $244.00 so therefore I only got $100 out the atm machine. They said there was too much overdraft fees. The amount was $244 of overdraft fees. Their fees are out of control. I would not recommend them to anyone.
Reviewed April 1, 2016
Wells Fargo Merchant Services has RUINED my business account. I will start by saying that the only reason I ended up going with Wells Fargo for my business was because they claimed that the credit card processor from First Data would automatically post my transactions for me daily. That was a lie. That service, though advertised, does not actually work. I figured, meh, I would go ahead and stick with them anyway since I had already got it all set.
THEN the clustermuck happened! I was supposed to be paying $65 a month total, but they put a charge from First Data through for $80, which caused an overdraft (my business wasn't even open yet and I kept just enough in the account to cover the fees) and the charge was sent back.
So, I called them. They said that it was their mistake and they would fix it. I thought we were all good, until a $130 charge came through and cause ANOTHER overdraft! They had never cleared out the original $80 charge and added a $50 chargeback fee to it! Of course, that cause an additional $35 overdraft fee to be added to my account! So I called them. The lady I talked to said she was going to fix it and not to do anything with the account until I heard from her. I kept calling and emailing and she just told me to wait wait wait...for 7 weeks! During which time, ANOTHER charge was put through...which added ANOTHER $35 AND ANOTHER $50!!!
FINALLY I had enough to and demand that they let me talk to her superior. THEY WOULD NOT LET ME! She said that she was as high up on the chain as "the public" was allowed to speak to, and she was going to credit my account $105 and otherwise I was responsible for all the other overdraft fees! I am getting ready to go into my local branch store now, where I signed up for this nightmare, and close out the account. If they expect me to pay for their incompetence, they are going to have to sue me.
Reviewed April 1, 2016
I have been a Wells Fargo customer since the 1980s and have noticed the service has deteriorated in the past few months. Today I noticed they took the liberty of transferring over $400 out of my account and put it into a family member's overdrawn account. So now although I am an innocent person I will be barely able to cover checks I have already written. I have never seen this happen before. They call it "the right to set off". Yes, they have set me off alright. I will be contacting the local news media. They have no right to steal money from innocent people.
Reviewed April 1, 2016
They don't tell you when your account is in overdraft, and it is not indicated in your account that it is in the negative. The day you find out there is an overdraft is the day they apply the fee. They will not reverse it.
Reviewed March 31, 2016
Very upset with this bank and all the fees that are associated with the accounts. What good is overdraft protection if you get charged for it. My money was getting moved to my savings account daily, then there was not enough money in my checking to pay my bills, so the overdraft protection supposedly kicks in, which would be great if I didn't get a fee to use it. Now I have an NSF fee!!! This is disappointing when you are a stay at home mom with one car that is being used by my husband and can't get to the bank in a few hours to deposit money to cover all the fees! Way to step on the little people with every fee in the world. Going to close this account tomorrow and go with a credit union instead. I recommend everyone do the same.
Reviewed March 31, 2016
I have been a customer of Wells Fargo for years and have had nothing but good customer care until March 18, 2016 when money was taken from my account. A collateral credit card was open NOT on my consent and money was taken from my account. I immediately called Wells Fargo to inform that Friday and was promised that the money would be refunded to my account within 3 business days. I waited 3 business days and nothing was in my account. Called Wells Fargo and was promised that the funds would be in my account Tuesday 03/22/16. NOTHING was in my account. Called again and finally had a customer service rep. that was honest with me and informed me that there was no RUSH on my account and that I needed to wait 7 business days.
Again, this was an account that was open not on my consent and I am having to wait additional days for my money to be put back into my account. I patiently waited 7 business days and NOTHING is in my account. Called customer service and this time they couldn't get into my account because my mother's maiden name wasn't what I told them nor was my phone number. Had to be put on three-way to speak to a rep from the FRAUD department because they thought I was not who I said I was. The maiden name they had on file was **. That was not my mother's maiden name and the number they had listed was not mine and at this point I had asked to speak with a supervisor. Her name was Amber.
After explaining to her what has happened she didn't seem to care and I was now told that I needed to wait another 5 business days. I am frustrated because Wells Fargo has done nothing for me! I didn't open this account, and I am being punished by having to wait for MY MONEY to be put into my account. I am being lied to each day and having to wait days, weeks for my money. I should have that money as of last week! I am now wanting to switch to Chase because I am fed up with Wells Fargo.
Reviewed March 29, 2016
They are great for the first two months till they either start pulling money out that has nothing to do with you. Never are right on the app about how much you have and they show your withdraws in your statement but don't show you what they took out or why they took it out... They only kill you with customer service. Other than that their company sucks. They are not a professional. They take money without telling you! Like if I have a bank and I owe money or the other person on my account owes money why pull it out of my account if the other people have nothing going to that bank. Their card isn't even activated.
I'm so fed up. They seen I had money in for more than three days and took it. The money I had to feed my kids they took cause the next person and without my permission. If someone owes money don't take it out my account right away. You contact me and you set up payments or whatever. Don't take out of mine and my kids mouth for the next person. I am so done. If I could shut them down trust me they would not be up!!!
Reviewed March 27, 2016
I have a checking account with wells fargo bank. An employee there named ** had my vehicle towed. I talked with the branch manager at (2799 - fulton st. -houston st. Houston tx 77009. Telephone number (713-222-0328) and he told me that wells fargo had nothing to do with my vehicle getting towed. However on my receipt it shows that ** an employee at wells fargo authorized that my vehicle be towed. That tow cost me half of my rent money ($218.00). I want Wells Fargo to reimburse me back my ($218.00) and that's why I am filing this complaint.
Reviewed March 22, 2016
Wells Fargo was the bank I opened my first account with after my graduation. I opened my account using my graduation money. I was fine with it at first up until they started over drafting my account constantly. I always make sure to check my account before I use my card, to avoid things like this happening. Wells Fargo app does not accurately track your spending. They are supposed to show you your available balance, current balance, and your withdraws. Their app is so far off accuracy that you cannot trust what it shows. This is not the first time I have been over drafted by them. Last time I was over drafted and charged one overdraft fee, well this time when they over drafted me, they are charging me over $140 in overdraft fees. I will be cancelling my account after my check is deposited Friday. I do not recommend Wells Fargo banking to anyone else!
Reviewed March 22, 2016
I purchased furniture. At the furniture store, I was told that I can get an interest free for a year. I signed up for the one-year interest-free. When I signed up I was told that I did not have to make a payment until the one year was up. They told me the only stipulation was that I did not go over the year or else I would be charged the interest for the full year. My wife decided to make payments every month. One month she was a few days late. We were charged $26 in fees. When I contacted Wells Fargo I asked for them to waive the $26 and I would pay off the whole bill.
After speaking with two lousy representatives, all they kept saying was for me to read the contract and understand that I owed them $26. I've never seen such disregard for future investments. I buy and sell homes. I wouldn't use Wells Fargo if it was the last bank available. There are many other banks who treat their customers with respect. Stay away from these people hopefully they'll go under.
Reviewed March 22, 2016
Wells Fargo is the worst bank that runs a transaction scheme. I have my business account set up with them. I also had my personal and savings which I recently closed... So here is their scheme. Any purchase I make from any merchant would post. Keep in mind it's not pending. It is posted to my account and deducted the money from my balance, that's fine. But, by the end of the day the transactions would disappear and the money would reapply to my balance showing the money is back. I first noticed this happening 2 months after the account was opened. It would never do that. The same merchants I would always deal with.
So when I noticed this I would contact the merchant that I made the purchase with and they would clearly claim to have the money cleared in their account! So I was confused? It takes Wells Fargo 4-5 days later to deduct the money from my account!!! If you're not managing your account for 4-5 days of transactions then boom you get hit with $35 overdraft fee! This is their money making scheme! Watch out people. Banks are struggling to make money. They are not taking risks with loans anymore so they are manipulating the system and if you do not have thousands in your bank you will be victim! I constantly make deposits and watch my account but when you have multiple transactions it can easily get you! I am closing my account there!
Reviewed March 20, 2016
By mistake I used Wells Fargo credit card instead of my debit card. I paid back the next day from my saving in Wells Fargo bank. For 2500.00 I was charged 125.00 and an interest for just one day for 25.00. Total of 150.00 for a mistake and interest charge for just 24 hours. The agent told me the interest rate was 25% for just one day. A loan shark would have charged me less!!! They did this to me who has a premier account with them with no issue for more than 10 years. I am badly disturbed with bank behavior.
Reviewed March 18, 2016
Customer service says they'll do something, and they don't, and do not notify you. I have had to call over 13 times in the last 3 months to get a direct pay device, and they don't send it, but always tell me, the issue is solved. Apparently, they just close the case without it being resolved. I even went to the branch again with my ID, but in HQ decided that I had not been properly verified. I'll be closing my account soon.
Reviewed March 16, 2016
I opened standard free checking account. They told me that they could change over my auto deposit of my SS check. Then I received a letter from WF main office that they cannot do that... I also used this account when filling out my retirement paperwork (US Army) and has long since been sent off. Few days ago my ex-husband deposited a check into my account. Today I go there to make another deposit and find out the bank killed my account because the ex-husband's deposited check was returned for insufficient funds. He messed up but the bank kills my account! I did nothing wrong!
Now I have to change everything back to my old bank, try to find my retirement paperwork somewhere in the Army system and move all my bills back to USB not counting the wild goose chase they sent me on. Wells Fargo you created a lot of work for me... So buyer beware... WF will say anything to get you to open an account w and half is untrue.
Reviewed March 15, 2016
I went to transfer money into both of my kids account and noticed they were gone. When I called and asked why they were closed without my knowledge they couldn't answer that! They offered to open another account but what is the point? This is HORRIBLE CUSTOMER SERVICE! This situation makes me want to change banks.
Reviewed March 15, 2016
My son is deployed in the military. He recently received a check for reimbursement from auto insurance (it was less than ninety dollars). I went to deposit it in his account - unfortunately I did not have his account number with me at the time. I asked if they could look it up by his name and deposit it. That was a flat "NO". I was given at least four different reasons why depending with whom I spoke - bank's discretion, could be a duplicate name (I'm sure it's not a duplicate address), breach security (I'm trying to deposit money, not withdraw it). I have had this happen once before with a child in the military where I didn't have the account number with me. This was a different bank - not only did they deposit it, they filled the slip out. Terrible customer service, Wells Fargo!
Reviewed March 14, 2016
I recently went back to work after a short hospital stay so things were very tight for me. So I decided to apply for one of those payday loans to try and get ahead. Well several places denied me because I don't have direct deposit from my job so I kept trying until I found one that would help me. Now I researched the company and didn't find anything bad so I completed the process regarding getting the loan which required my bank information. They proceeded to deposit a check into my account. Unbeknownst to me when went to withdraw some of the money, it was saying that my account was closed. So I went to the bank to find out what was wrong.
Well unbeknownst to me, the check was fraudulent. I contacted the loss prevention department to find out what I could and was told that my account would be closed and I could never bank with them again even though I was a victim of a scam. I have never given Wells Fargo any problems and had referred several of my coworkers there because it was a great place to bank at. But as soon as I become a victim they just throw me away. Now I have to find another bank to bank with. I can't believe they did that to me. Wells Fargo is not what they portray to be.
Reviewed March 12, 2016
This district manager Ashley ** falsely accused me and my family member of harassment. She and her husband was the ones who started yelling and screaming and calling my family member a B to the top of her lungs. But the reason why they was allowed to get a harassment charge on my family member, is because we have a corrupt municipal court and police department who are really criminals with a badge. My family member was charged with harassment and found guilty of harassing this witch in court. We didn't have a lawyer only a public defender who screwed us over because we couldn't afford a lawyer.
The judge is also a criminal who also told her, "I bet you can't come to your own house," because of my family member. I'm sure Wells Fargo pushed Ashley to do this. She put us through a complete nightmare, she is the DEVIL. She referred to me as MENTALLY RETARDED but she said it out of plane HATE calling me retarded. If you're a banker she is suppose be PROFESSIONAL at all times. But she had a sense of entitlement she thought she owned our property and got the neighbors who lived next to us against us. These creeps wanted to RULE OUR LIVES. We stood up to her and she falsely accused us. And she keeps falsely accusing us, she has smeared our good name all around Wells Fargo, telling outrages lies. Wells Fargo is a criminal bank. They allow their employees to do this to people. The management is just as guilty to let it happen. They are SCUM and RATS.
Reviewed March 11, 2016
I am a single mother with five children. I bought the property in Dorothy in 2002. This property is known as ** ave. Dorothy NJ 08317. My loan was Saxon mortgage and quite a few other mortgage companies. I believe my first mortgage was EMC and then Sterling. In the course of the years I had a bad divorce which required no communication and I was mentally, physically and emotionally incapable of handling anything that had to do with my divorce. At that time I transferred my home to my mother to deal with the settlement of the home for the equitable distribution of the marriage assets. I transferred a home that was appraised at 374,000 dollars for one dollar with the agreement of payment when husband took the loan over. I had a mortgage on premises and was not able to be taken off of the deed but for some reason someone didn't record deed right. Therefore the deed was not legal.
When my husband John ** was about to buy home the house burnt down and I was told that he let the homeowners lapse. I was told that the insurance only covered house being built. I stayed on the land while it was rebuilt and received a smaller house. The fire was in 2011 it was rebuilt a year later. I then received discharge of mortgage papers from my loan in 2012. This house should not be in foreclosure nor was my name to be taken off the deed. As I research this property to find out where it went wrong I find deeds and loans in fake names that were done by mortgage companies or debt collectors falsifying information to put claims against my home or to disburse money owed to debt collectors. Wells Fargo foreclosed on my home and I didn't have a loan thru them. I am asking for an investigation into what happened and how my marital home became someone's debt consolidation.
I have five children, I don't collect from the state and I don't see how someone's debt can be taken from what my children deserve to inherit. I have been trying to research what happened and how it got in the hands of my parents debt and I am running across loopholes and documents that have been falsified to bring this house to where it's at today. There is no chain in command on mortgage servicing lenders, there is no contract of sale between my mother and I, there is no signature of mine stating that Wells Fargo is my mortgage company nor was I mailed any documents in reference to this property.
I have reached out to a lawyer and I am doing as much legwork as I can to find out what happened but all I see is fraud and violations of my constitutional rights and I want to know what my next step should be in this to rectify the situation. I have nowhere to go, I was under the assumption my mortgage was free and clear due to the fire and I'm not in the right position to walk away from this home. Please help me or guide me in the right way to help me keep my home.
Reviewed March 11, 2016
My first experience with Wells Fargo I was working on the ambulance and unable to get to the bank so I called him to find out why had not received my bank card. Not only did they make it extremely hard for me to even get any information, when they finally let me talk to someone they had mailed my bank card to the wrong person. Although I knew I should've switched banks I just did not have time...
I later got a car loan and ended up going through them. They reported my car loan delinquent for several months because one of the people in their office misplaced my insurance statement and started charging me insurance when the vehicle was already fully covered. They quickly reported it to my credit report costing me a lot of points and then gave me a nasty attitude when I told them that they needed to fix their inaccurate credit reporting. They was, I would have to file a dispute it's not their problem. Worst bank ever. Run for your life, take your money elsewhere!!!
Reviewed March 10, 2016
Hate this bank. Their international services are appalling. Cannot do international transfers in Scotland. Their stupid 'Verified by Visa' is useless if you have an international address and therefore a non valid 'zip code'. Have had nothing but trouble with them for international transfers. If you're planning to travel for any substantial amount of time stay away.
Reviewed March 10, 2016
If you have a check greater than $1000 do not bank with Wells Fargo. I have no had two negative experiences with this company and they are a complete joke. I deposited a check of about 5k a couple years ago, this check was from the Wells Fargo brokerage. Wells Fargo put the check on hold because the check information was questioned and needed to be evaluated before it processed. A check from their own company needed to be evaluated, and evaluation takes a week? Let me say this again, a check from their own company was under scrutiny. Luckily, I met with a bank manager who wound up yelling at customer service telling them to put the money in my account immediately. After about an hour of back and forth argument, Wells Fargo credited my money from their own company back into my account.
New scenario, yesterday I put a large check into my account. I was told I had 400 of it readily available that day, and the rest would be available the next day. I treated myself that night. The next morning the rest hadn't been posted, but it was still pretty early. I checked that night. My account was now in the negatives. That check, from GEICO I might add, had posted the day before, and then Wells Fargo decided to put a hold on it and remove it from my account.
I had been told due to the large amount I was a priority customer, funny though, I never received a phone call tells me they would be removing my entire check from account. And why? Same reason as last time, this check for Geico, a major corporation, was under scrutiny and it would take Wells Fargo 8 days to evaluate it. And the priority customer service is a complete joke and utterly as useless as the others. All I can say, the Wells Fargo branch I go to will be getting an earful, and then when they realize their ** up, I will be closing my account and taking my check to another company. Wells Fargo is a joke.
Reviewed March 7, 2016
These people are liars and cheats, and some of the things they pull on their customers' border on outright fraud. They willingly tell you that their internal system supposedly tracks activity differently than their website, their app, their phone system, even their own ATMs. They hold back information on account activity, sometimes for 3-4 days. When you make purchases based on the FALSE information they have given, you are then the one stuck with paying the overdraft fees.
Additionally, if you have a second account set up for Overdraft Protection, they will screw you another way. They will show your account at, say, $30. They will show your secondary account at, say, $10. Unfortunately, they aren't showing you that your spouse purchased $25 in gas 3 days ago. On debit, even, meaning there should be no delay on posting. So, you will then purchase another $25 in gas for your own vehicle. Suddenly, inexplicably, both purchases then show up that night. Since there isn't enough in the primary account, they transfer from the secondary, charging $12.50 to do so, on top of the $35 charged for the initial overdraft.
I actually HAVE A RECEIPT from this duplicitous activity a couple weeks ago. I went to run through a drive-thru at about 1 or 2 am. Checked the account, there was a positive amount. Got to the drive-thru, checked again because I couldn't remember the exact amount. Suddenly, after less than 20 minutes, the account was negative, showing purchases from days before. So, I rerouted to the nearest branch. Deposited $20 I had on me in cash. Less than 15 minutes after I saw it was negative. I have the receipt, the account was now at a positive amount again. At the start of the business day, I was still charged the overdraft fee. Their weak excuse was that the fee was assessed at the end of the previous business day which means that they PURPOSELY HELD BACK INFORMATION on my account activity until it was too late to fix it.
I actually made a complaint about these practices on their company Facebook page, and was contacted by a representative. That representative apparently never read or looked at my actual complaint, or she would have seen above. Instead, she tried to tell me these things post immediately. Either that is a lie, or she is a deluded fool. I actually a HARD COPY, PAPER RECEIPT! It shows that my account was suddenly negative at 2 am... I deposited cash into the account within 20 minutes, to bring it to a positive balance. I have the receipt, showing that even THEIR OWN PHYSICAL ATM reported a physical balance! But they still charged an overdraft fee because their system doesn't match what they show me, a customer for over 2 decades!
Signing up to receive emails warning me of overdrafts doesn't help, as those always arrive 2-4 days too late. Hell, as another example of just general incompetence: I got married in April. 2 days later, I walked into a branch with the paperwork showing that my name had changed. They looked at it, even PHOTOCOPIED. My name on the account has never been changed. I have tried 2 others times to get it changed, still nothing. And I have actually had them refuse to cash and deposit money because the name on my ID doesn't match the account. Yes, this has also led to overdraft fees. Again, cheats and liars. Do not do business with Wells Fargo. I started this account nearly 20 years ago, I'm getting ready to close it. I have family that have held accounts longer, also jumping ship. Feel free to share this around.
Reviewed March 5, 2016
My mother and sister both have a mortgage with Wells Fargo. They are saying that the loan is in arrears. My mother has been making the payments regularly and has been receiving the cancelled checks in the mail to prove this. Obviously, Wells Fargo has been cashing these checks. They are just greedy slime balls who want to extract more money from senior citizens on a fixed income. THIS BANK SUCKS!!!
Reviewed March 4, 2016
On Feb 24, 2016 my account began to bounce. I immediately went to Wells Fargo, found an illegal charge and reported that FEDEX ** MEMPHIS TN ** had illegally charged my credit card $464.36. Because I caught it within hours and immediately let Wells Fargo know (confirmation number **), my belief was that the charge was stopped before the crook got his money. I received a new card and although a bit shaken that someone I had been dealing with had stolen my card number, at least I thought I had stopped the criminal transaction from occurring.
Then on 3/3/2016 I noticed the same amount had been taken out again! Apparently, according to the somewhat unfriendly Claims Assistant Nancy (her supervisor was not available she claimed) and Derrick (Resolution Specialist whose supervisor was also not there), FEDEX ** MEMPHIS TN ** had just waited 10 days then run my now old card through again (which had been preauthorized), and this time the crook got the money! Apparently Wells Fargo doesn't care about charges as small as $464.36 so crooks run these small amounts through and are scot-free to steal money. Wouldn't it be simple to unauthorize the charge on their system--they certainly "unauthorize" anyone who doesn't have money in their accounts! Who runs their Security system? Is he too old to enact some simple technological changes that would not let the crooks have their ill-gotten gains?
Reviewed March 4, 2016
This is the worst bank I have ever done business with. They charge me for 7 shortage 35$. Very bad, no any alert, nothing to do.
Reviewed March 3, 2016
I have never written a review on one of these forums before, but I need an outlet to vent my ongoing frustration with Wells Fargo regarding the management of our accounts in the U.S. over the past year and a half we have been expatriates living abroad in the Netherlands. As we plan to re-patriate next year, we have not wanted to change our bank in the U.S. or transfer all of our money to a bank overseas. We are having HUGE problems getting our account information updated so that I can get anything sent by mail over here. Customer service requires a code that must be texted to a U.S. phone which I no longer have.
This is a serious problem with the Wells Fargo system. Most other companies will have procedures to accommodate a global market at this point. In addition we cannot transfer money to our bank in the Netherlands online or by phone. In order for us to get our money from the U.S. to the Netherlands we must go back to branch in the U.S. and make the transfer. Completely unacceptable in this day and age. I am looking into changing banks. We have been with Wells Fargo for about 20 years, have great credit, and plenty of money in their bank. No excuses.
Reviewed March 2, 2016
On February 15, 2016 I was charged a $25 late fee. I contacted Wells Fargo and asked nicely if they would credit back my account and they refused. My email was forwarded to an executive and they still said they cannot refund the $25 they charged to my account! They said I agreed to their terms when I signed up with my banking with them. I in good faith paid $203 to bring my account current. The least they can do is refund the $25 late charge. I have checked the BBB and they have over 4000 complaints over the past 3 years! Hopefully the BBB can help get my money back from these greedy scumbags!
Reviewed March 1, 2016
I have had a mortgage for 8 years with Wells Fargo and for the 8 years I have had it they tell me every year my Escrow is in the rears and now my monthly payments goes up every year not because of my taxes not because of my insurance. I called in multiple times to no resolution. So this year they played a real good rip off scam. They purchased flood insurance for me. I told them I do not want that insurance but they still added the insurance for $2250,00. They said the minimum of flood insurance is $250,000 dollars in coverage but my house appraised for $115,000 and once again my escrow is in the rears again making my payments go up again. So I have decided I am not making any more payments. I don't care about the house, I do not care about any of it any more. I am turning the useless bank in in hopes that they get smacked by the banking commission.
Reviewed March 1, 2016
This is the worst bank I have ever done business with. It seems their products have been designed on generating revenues through fees, charges & penalties. Imagine a bank that closes your account with money in it. Upon visiting the bank to ask why was the account closed, the staff does not know why. Most of the staff are different or they are not aware of reasons. This is a bank that can't afford to simply call up its customers for critical matters like account closure. Instead they simply send you a letter and then do as they wish. Not bothering whether customers received their mails or not. Terrible customer service. I will never ever do business with this bank again and I will encourage all my family and friends to stay away from them.
Updated on 5/02/16: After almost 7 months I receive a letter from a collections agency stating that I owe the bank $50.76 as interest. This is a bank that did not have the decency to inform me at the time of closure of the account I am liable to pay the bank money to close a checking account. I am shocked. This is the worst ever service or method of earning revenue from customers. Please don't deal with them. It's better to go to a smaller bank looking to focused on customers.
Reviewed Feb. 28, 2016
My family and I have been banking with Wells Fargo since I was 16 years old and have never EVER have had a reason to complain. However, when I decided to rent one of my house bedrooms and inadvertently got scammed for over $1,000 dollars, Wells Fargo has washed their slimy hands (in a very Pontius Pilatian style) from any accountability and part that they played, which is a major part of how events played out. I put up a bedroom renting ad on Craigslist, and got several responses. One of them being from a supposedly young 21 yr old Chinese international student named Lulu **. She spun the story that she was doing research on an island in Alaska called Nunivak Island (we actually did check her out through social media and she did exist in that forum) where she was doing biological research of some kind (which also did check out).
She informed us that she was trying to have her car delivered and that because of the remoteness of her location the money would not go through. So, she asked us to deduct from the first initial month and the non-refundable deposit for the room from the check she was sending and that the resting money amount was for me to send it to the car dealer in Rhode Island through MoneyGram. Up to this point I hadn't completely bought the story, nor was I willing to do her any favors. So I received the check and when depositing I specifically asked the bank teller, "how long until the check clears on both accounts?" I asked this because I was under the impression that if the checked cleared and was added onto my account balance then this I was handling a legitimate transaction and could then proceed to help this 'poor student out'.
I was then advised (and wrongfully so) that the check would clear in 3 days and that I could withdraw the money then. Never was informed that was, in fact, a ginormous lie! When one deposits a check, it can take up to 10 business days for both banks to clear the checks, meaning that it takes two weeks for one bank to ask the other if the funds do exist and if so, to transfer the funds from one party to the other. You might ask yourself, then why say 3 days? Well, as it turns out WF temporarily "lends" you the funds and the three day policy is only them looking at your checking account record, if you have a good record you can even withdraw the money the day after one deposits a check. Nowhere do they inform you of the potential risk that a customer is exposed to by not waiting the full 10 days and the check bouncing back.
But watch out the minute they don't get the funds (so if the checked bounced) WF will pin you with $12 fee and withdraw the check from your account. And if that puts your account at negative numbers, they add another $35 fee for overdraft to boot. Like I said I was never made aware of this process and I was misadvised, misinformed and deluded into thinking that it was totally fine to withdraw the money once it had been deposited into my account. Like an idiot I did just that, I withdrew the money send it to the so called "dealer" and a little less than 24 hours later realized that I had been majorly scammed for over $1,000 dollars.
I have spoken to multiple departments (e.g. Bank tellers, loss prevention department, branch representatives, fraud department, etc.) and when relating my story and the imperative role that WF had played in the decision making process, I have received a number of crap answers that can be resumed in three words "we don't care." Since I was the one who withdrew the money, their hands are clean and the fraud department takes zero responsibility, which is understandable. However, when I tell them how wrongfully I was misadvised and the importance that advice had influenced my decision into sending the money, I have very unsympathetically been told that it is not the bank's fault and that they see this all the time. To which my ignored response have been, why was I not told the TRUTH when I specifically asked?!
To which I have been told something about legal ** that they can't tell me because I have the legal right to withdraw the money whenever I feel like it? If this is so common, then why are not the bank tellers trained to catch this issues? There's a reason why bank tellers exists, and that is to create a bureaucratic layer that checks out the legitimacy of all banking transactions. Had I deposited $100 fake dollar bills, will those gone through? When speaking with a branch representative it took him 15 seconds to claim a fraudulent check by just looking at it. He knew! Why didn't the bank teller I deposited and asked about the check know? Aren't they trained for this very common occurrence? Zero accountability: I am not a trained teller, I have never been instructed on how to pick out fraudulent checks from real ones.
I can count the number of times I have written a check with one hand, I am part of the card economic era, so why am I being held 100% responsible for something that I pay and trust my bank to watch out for? Did I not perform my due diligence as a customer? I got the check. I went to the bank and specifically asked them about time for a check to completely clear. What did I miss? Where did I go wrong? As a customer what else was I supposed to do? I asked for a reason, I based what proved to be my fatal decision on their advice. Where's their fiduciary duty to me, their customer? Where's their sense of accountability? And most importantly, where's their responsibility to their victimized customer?
WF is the type of bank with zero professional or other type of accountability. A type of bank that if one doesn't bring large amounts of money to the table, they don't even care of your well-being or even economic livelihood (I have already been threatened that they will call collections if I don't wave my magic wand and "Bibbidi-Bobbidi-Boo" make the + 1,000 appear). A bank that just does not care about the customer, bottom line. A bank that is the epitome of the hungry capitalist immoral company only seeking to extend their bottom profit. From a humanized sincerity, I advise anybody that wants, is or has banked with Wells Fargo to never bank with them, shut down all accounts with them or to share a drink with me of having to have had to learn such an economically hard lesson one will eventually go through by banking at Wells Fargo.
Reviewed Feb. 26, 2016
I have been a Wells Fargo customer for just under a year and wish that I had read the reviews before deciding to bank with them. Wells Fargo clearly has a sophisticated algorithm to make them the most money possible from their customers and it should be illegal and investigated by the FTC and CFPB. I bank with 2 banks, use Wells Fargo to pay my bills and another bank that I use for savings. I have my paycheck direct deposited into my Wells Fargo account and automatically transfer money into my other bank for savings. I had an unexpected bill that arose which I paid that resulted in an "overdraft" of my account; so they charge $12.50 for me to use my money that I also had in a Wells Fargo savings account under their overdraft protection plan.
Even though I could log-in and transfer money myself, Wells Fargo will not warn you in advance, you immediately get hit with a fee. I immediately dropped my overdraft protection on my accounts as I would rather have a charge declined than get charged their $35 fee. I issued a transfer request from the Wells Fargo website to my other bank to put money back into my account and cover the rest of the month. A few days later Wells Fargo hit me with a $35 overdraft fee for paying a bill despite cancelling coverage. I protested this fee and they refunded $8.75. I figured that it may take a few days for them to process the the drop in coverage and I will live that fee.
4 days later Wells Fargo still has not processed my transfer from my other bank even though the other bank confirmed the transfer was completed. Wells fargo hit me with another $35 fee for a $20 automatic transfer into savings. I protested this as all charges should be declined and not processed if there was not enough money since I dropped the coverage. Wells Fargo refunded $8.75; I asked why the full amount of the fee was not refunded, they said that they did issue a refund. I asked to speak with their supervisor... This drained all of the money I had just transferred leaving $4 in my account.
When I went to bed I had a positive balance in my account, when I woke up I had a negative $6 balance in my account for a $10 check I wrote to renew a dog license. I immediately went to the bank with a check from my other account and deposited money to clear the negative balance and per Wells Fargo policy, it is processed the same day. By that evening they hit me with another $35 fee then processed my check. Needless to say; a total of $40 in charges just cost me more than $150. I am immediately closing this account...
Reviewed Feb. 24, 2016
This bank has the rudest customer service I have ever dealt with! After 2 years of payments to my 2006 trailblazer and only 7 months of payments left this bank came 1 week before christmas and repossessed my vehicle after being 1 month behind. After asking them to refinance to make my payments more affordable they told us that we did not have that option due to the past year of late payments. The lady I spoke with after the repo told me in order to get my truck back I would have to pay off the remaining balance of the vehicle (4000 $) within 1 week or it was scheduled to be auctioned the following week.
Needless to say they did sell the truck at auction 2000 $ under assessed value (was worth 6500 in poor condition according to auto trader online and they sold it for 4300!) Now they sold the truck which covered the remainder of the loan but then they stick me with $1600 in repo fees! I definitely would NOT recommend this bank. I've been banking with dupaco and have had absolutely no problems or issues! Wells Fargo sucks!!
Reviewed Feb. 24, 2016
Holding funds on a cash check and charging fees like crazies, I cannot express the sense of enabling and frustration.
Reviewed Feb. 24, 2016
Worst bank on this planet. Their customer service is like a sleazy car dealer set up. They charge to cash checks drawn off of their bank and try to do it underhanded. As they were handing me my cash they said "and that is less the $7.50 check cashing fee." hold on, that is some info that needed to be disclosed upfront. I got the check back and took it to my bank where they don't charge.
Reviewed Feb. 23, 2016
I have been with Wells Fargo for over 3 years. And I got a letter saying my acct was being closed. When I asked why I was told I can have the reason. My ssi goes in my acct and now it will be late due to the choice they made. I hope no one goes to Wells Fargo. It will be a very big problem if you do.
Reviewed Feb. 23, 2016
On Friday last week, I made a transfer from one checking account to another. Following that transfer, I continued to make an external transfer to my destined party. All went thru smoothly, no alert or notice of insufficient funds. The next day, Saturday, I get an email that my transfer was cancelled for insufficient funds so that means the transaction was cancelled. I think it's odd because at the time of the transaction, everything was as expected.
On Sunday, I logged in and notice that the transaction to the external party went thru so I repeat the same transfer again, internally. Then today, 2 days later, I get another email of insufficient funds and overdraft fee - mind you, I had enough funds and signed up for overdraft protection to transfer from other funds if anything. The experience with customer service including supervisor was less than acceptable. Teanna was able to recite how the system works but not so much taking responsibility for the system glitch, even though I have been a customer since 1997, almost 20 years. The worst service I had in a very long time. I don't recommend this bank. Most of the good employees have left too, the high rate turnover speaks for itself. I am looking at moving my account to a people oriented business.
Reviewed Feb. 22, 2016
I have been living abroad for my business for a couple of years and set up Wells Fargo Accounts, business, personal, savings, and investment accounts. They have taken my investment accounts out of the hands of the people I trust and originally set it up with. They have promised I could make international transfers with my business account while living abroad, but when the time came for the transfers told me it was impossible and I had to go personally into branch. By this time I was living in Peru. They almost cost me my residency in Peru for work, in addition I have spent hours literally no less than hour each time I call to make a transfer or pay something. I wish I could bill them by the hour for all the time they have stolen during my business hours and time I spend with my children... They are the worst bank and I will be closing all my accounts with them as soon as I return to the U.S.
Reviewed Feb. 19, 2016
Customer Service staff, ignorant of how to write a mailing address, to the point of sending account info, to another country... Following closing the accounts, CS staff are not aware of Bank policy stating that the client is able to view the account, for 90 calendar days since closure. So they mislead customers by saying viewing is not allowed at all. CS staff are inarticulate, ignorant and rude to the point of "hanging up" on the client who requests them to explain what they tried to say. Neither the Branch bankers, nor the CS staff know how to serve the client, nor do they know what they are doing most of the time other than pretending they are searching for info indefinitely = lack of training and ignorant of a number of bank policies.
Reviewed Feb. 17, 2016
I have been a customer of Wells Fargo for about 6 years now. I have many accounts with them and have never really had an issue until now. Someone decided to steal my card information and go on a shopping spree. I have overdraft protection so Wells Fargo kindly moved over almost seven hundred dollars out of my savings account which also included overdraft protection service fees. I called and placed a claim only moments before actually getting a call from Wells Fargo about possible fraud charges. Now I am being told 9 days later, with no reimbursement, that they are still waiting on evidence from the merchant that it wasn't me that made these charges! I know that there is no proof that will implicate me but I feel that they are going under the assumption of guilty until proved innocent. In the meantime I'm still waiting for my almost seven hundred dollars! VERY frustrated, not sure if this is the protocol at all banks... But I'm NOT happy!
Reviewed Feb. 15, 2016
I have been banking with multiple different banks with an ave account life of 10-ish years. I have never ever in my life came across such bank as Wells Fargo. I have never in my life written a customer review as I have never been this furious. Wells Fargo specializes in accusing, disrespecting, and wasting customers time. They love to steal from new customers as often as they can. I was notified that my credit card was closed and everything I owed on that credit card was sent to collections. What!!! For what? This is ridiculous. This whole process has been nothing but extremely miserable for me as a "customer." If Wells Fargo understands and knows what that means? (Doubt it) Why has my credit card been closed? Why has the remaining balance gone to collections? DOES THIS IMPACT MY CREDIT REPORT?!
Why is Wells Fargo not owning up to their advertisements in regards to the Rewards Points? Why am I not able to redeem my rewards points that I have accumulated? First, I deposit checks that were given to me by my brother and marked as "fraud" which were legit checks and then WF would not release the funds to my accounts without "evidence of checks being authentic". WF was clearly responsible for false accusations. They were WRONG -- therefore they sent me certified checks of those funds indirectly admitting it was their fault. Once I was proven to be accurate, they placed a hold on my credit card which prevented me to make any payments to account and prevent me from cashing out my rewards.
I have been extremely disappointed with Wells Fargo for the last month or so I have been a customer of them (I am ashamed to call myself their customer and regret doing any business with them). I have regret changing banks and now understand what a BIG mistake I have made in regards to this matter. I have come to understand that Wells Fargo DOES NOT understand how to treat a customer -- furthermore they do not know the definition of customer service. They clearly do not believe in honestly and integrity. As a matter a fact, Wells Fargo likes to accuse honest customers of fraud who are simply trying to earn an honest living in such difficult times. I will be sure to spread my experience with Wells Fargo over the internet, friends, and family members.
As far as I am concerned, it appears that WF only treats those customers with respect who have been banking with this bank for years as opposed to those who have recently opened their accounts. (Thinking that the customers can actually make it few years with this bank). I am very thankful that I have not closed my accounts at other banks (yet) because I was planning to move to WF completely. I am very thankful I did not make that mistake! I have been banking at some of the big banks for over 10 years and have not come across one incident of being accused of fraud or disrespect for that matter. This is extremely disappointing and unethical on Wells Fargo's part.
Wells Fargo wants you to run around in circles and call multiple different departments and be consistently transferred after talking to one person for half an hour. Once you have done that, you have to EXPLAIN your story to the next dept/person assuming they pick up the phone in a timely manner. Before you can get someone that can ACTUALLY "try" to help you, you have to repeat your concern/story 8-10 times! They DO NOT want to help you and instead waste your time because they think you have all the time in the world to listen to their nonsense.
Wells Fargo Loss Prevention staff members are extremely unprofessional, disrespectful, and extremely rude. They do not treat customers with respect left alone their own branch staff members. When the banker was trying to speak to Loss Prevention, the staff member on the other side was extremely rude and disrespectful to the banker. WF Loss Prevention does not want to assist customers or their own colleagues when it comes to "helping". They need a better understanding of the way the businesses work nowadays and especially how to treat individuals with respect.
** (Name of Personal Banker), I understand this is not your fault and as a matter a fact I am very appreciative of your time and effort to assist me for the last month or so. I want to take a moment to thank you for everything you have done for me. I am dishearten to know that your employer does not respect the time of working individuals which caused me to visit the branch a dozen times. I apologize on behalf of (Wells Fargo Loss Prevention Department team member) who disrespected you and was extremely rude. Thank you once again.
Simple statement, if you don't want to keep your money, just bank with Wells Fargo. They would be more than happy to TAKE IT FROM YOU. If you think their credit cards will give you rewards, yes they will. But don't be too sure because they will most likely let you accumulate the points and later put a hold on your account when you are trying to cash them out. If you think Wells Fargo is your bank or you're considering on opening accounts there, make sure you have about $8,000-$10,000 to give to them like ME. (Now I have to deal with more bs and nonsense with collections. Hoping I can get everything resolved in the next year or so. Complete nonsense.)
I really hope you will all reconsider your choices while banking with Wells Fargo. Bank with SunTrust or BB&T. At least they will not rip you off and steal your money. If you're going to bank at Wells Fargo, might as well keep your cash on your front porch. Or simply stash your mattress with cash instead. I promise it will be safer than banking with Wells Fargo. Checking Account - Don't recommend it. Saving Account - Don't recommend it. Business Account - Don't recommend it. Credit Cards - Don't recommend it. Wells Fargo - DONT RECOMMEND IT! Lesson learned the hard way. DO NOT BANK WITH WELLS FARGO if you work hard for your money. Thank you for reading this post and good luck!
Reviewed Feb. 15, 2016
Wells Fargo has got to be the worst when it comes to customer service. I had autopay set up through my bank to pay a Wells Fargo loan and the payments went through successfully for eight months. Last week I received a call that my account was 30 days past due and they slapped two late fees on my account. I called my bank to find out why the payments had suddenly stopped and they couldn't determine exactly why. When I called Wells Fargo and explained the situation to them and asked for them to remove at least one late fee as a courtesy, they very quickly said NO.
I then asked to speak to a supervisor and re-explained my situation and he treated me even worse. I mentioned that for almost a year I had perfect payment history and was always on time until the AP suddenly stopped. He expressed that this was not their problem, it was my banks problem. I told him that this was indeed an issue with my bank, but you are the one who charged the late fee and I was just asking for at least one be taken off as a courtesy considering my payment history and being a loyal customer. He went on to say they would do nothing for me and I am taking this issue up with the wrong bank and I should "call and yell at them." I was very taken aback by the lack of customer service and complete disregard to my feelings. They could care less about my frustrations and my situation, they are all about the almighty dollar. Wells Fargo has officially lost a customer for life!
Reviewed Feb. 15, 2016
100% dissatisfied!! Worst bank ever! If you want to get bent over and sodomized repeatedly then this is the bank for you!!! I hate you Wells Fargo! Carl from Anchorage Alaska hates you.
Reviewed Feb. 13, 2016
Wells Fargo bought our loan from another company. They sent me a letter saying they paid a water bill for 710.00. I had personally paid that bill and requested my escrow account be credited ASAP. A few days I received a letter that said I owed money for a solid waste bill that I never saw and I was told 242.00 had been paid by Wells for a bill due in April. I don't trust that I owed money for a sewer bill nor do I trust that Wells Fargo paid that bill.
Reviewed Feb. 10, 2016
If you don't like to keep your own money and want to give it away WELLS FARGO is the way to go!!! They steal your money. They just decide to change your house payment any damn time they want even though you sign that "Hey this is what I can pay you a month and not a penny more" so well they wait a couple years but then that's when they hit you!!! Why not jump their damn house price up three hundred extra dollars a month even though they have never, never, never been late on not even ONE payment!!
Screw Wells Fart oh I mean Wells Fargo. Now I understand why they have a damn man riding on a horse and carriage cause he is STEALING YOUR MONEY AMERICA!!! RUN AS FAR AS YOU CAN FROM THEM. NEVER GET A HOUSE THRU THEM!! Unless you like to give your money away or have it stolen!!! Only reason I picked a damn star is only way you can post anything!!
Reviewed Feb. 10, 2016
Wells Fargo has created a transaction page where you never see your real balance in all account. Is very confuse and they not show your on the way transactions. Is the best way this bank take easy money from overdraft. This is the way Wells Fargo thanks all their trusted customer. This is a real trick not nice.
Reviewed Feb. 10, 2016
I have been dealing with correcting a billing issue for over 4 months, spent over 6 hours on the phone with different "bankers" and it is still not corrected. It started when I added a card to the account and Wells Fargo did not link the cards to their system was incapable of linking payments. I paid both cards in full with one check, however, only one card was credited and showed a credit due. The secondary card was then charged a late payment fee and interest. I contacted Wells Fargo in November thinking this should be an easy fix because with other banks, i.e. Citibank, Bank of America, it has always been a one call solution.
Unfortunately it is now February and it still isn't fixed. My account still now shows a credit on one statement in the same amount as what is due on the other statement but Wells Fargo is so inept that they refuse to apply the credit from one card to the other card, even though it's under the same company name and federal tax ID. So I am paying the one card in full and waiting for a refund check from the credit from the other card. Basically they are using my monies for a month without paying me any interest. This is no way to do business!!! I would rate them lower than one star if I could.
Reviewed Feb. 10, 2016
After the first experience in 2014: I was angry and decided not to use their services, but I have a mortgage in this bank. So I have to keep a checking account with them (dispute the fact that I've almost never used it). On Feb 08, 2016 I brought my foreign friends (they've just moved to the States) to WF bank to assist them to open an account. While waiting in the queue I thought to show my friends how to use ATM. So I showed them how to make $500 deposit through ATM at Wells Fargo branch office (Bank + ATM RANCHO DEL ORO 4176 OCEANSIDE BLVD OCEANSIDE, CA, 92056) and guess what? MY money never showed up on my account! In the following evening I've checked my account via online banking as well as through the mobile app. No result on both! Money never showed up on my account. The money is gone! I waited for 24 hours and the money is still not there. WHAT? I'm shocked. OH MY GOD!
When I called to the Wells Fargo call center they were also surprised! They've told me that they will start investigation and gave me my case # to remember (like this) 738291029849405-5992929191003-4-59598883 - WHAT? Why should I memorize this all? Why should I remember this #? Why I HAVE to call in 5 business days to find out where IS MY money? Let be simple! JUST return the MY money! While I'm writing this to you the money is still not on my account!!! And this is my third unpleasant and very disappointing experience with WF! OH MY GOD HELP ME!
Today I've decided to check my credit score through Equifax.com and I found a NEW surprise from WF! MY SCORE is not at the good level! Now I have only 733 (well this is not terrible score but I used to have 777) and yes I was expecting that I should have now more than 800! I always pay all my loans on time and never leave any unpaid debt. So I began to investigate why I have such a low credit score and guess what? WF!
I've just learned that Wells Fargo (this very branch) has made 2(!) inquiries from a credit bureau of my credit score. Two years ago I was trying to get a small loan through the Wells Fargo and I allowed them to make just ONE hard check of my score. And now I found that Wells Fargo has made not one but 2 hard check inquiries! WHY? I think that the bank simply makes fun of me. What did I do wrong? Is this some type of harassment or not? Am I under WF attack or what?
Reviewed Feb. 9, 2016
First of all I have been a Wells Fargo business account holder for 3 years now and never have I received such horrible service. I am an insurance adjuster and I occasionally receive checks with bank names, client's name and my business name and I always get all the endorsements. Well, I deposited a check with ALL ENDORSEMENTS and a week later went to draw a cashier's check and the manager of the bank MARIO ** of the MIAMI NORTHSIDE STORE was beyond rude to me. When I went to ask for a cashier's check he began to do an audit of my account asking me all sorts of weird questions basically accusing me of fraud because I deposit checks with other people's name along with my own company name.
Needless to say, he was very rude to the point where even the security guard admitted he was rude. I understand having the proper security for your accounts but not at this level, where he makes you feel like a criminal and will not give you your money when it is available in your account!!! I even told him he was discriminating against me and if he had a personal problem with me. TERRIBLE CUSTOMER SERVICE.
Reviewed Feb. 6, 2016
I had been constantly harassed by the collections department so I decided to contact them to let them know I had been diagnosed with Cancer and was under doctor's care and was unable at that time to pay my accounts right away, however, I would pay as soon as I could. Julian told me he would keep calling anyway. I finally borrowed the money and made payments on all 3 of my accounts. (Mortgage, loan, and charge card).
On the 22nd of January, they went into my account and took the $300.00 out of my account to make payments on accounts I had already paid. They charged me interest, late fees, and bounce check fees on the accounts that the $300.00 was in my account to pay. I contacted the main office and they filed 2 claims against them so they could put it back into my account. I was hoping they would put it back before my Social Security check was deposited on the 3rd since that is how I pay my house note. They did not put the money back into my account and it was overdrawn by $157.00.
When my Social Security check was deposited, the $157.00 was immediately pulled out and that made my account not have enough to pay my house note for the month of February. I was trying to get the money to pay my house note before the 15th so I would not have to pay the late fees on that. They refused to return the money and would not cooperate with me in my hardship. They reported negative credit so I could not get help in making payments and with the outstanding hospital and doctor bills due to my illness it has changed my credit from A1 to a very low score. I cannot get a loan nor pay any bills and they have taken all of my money that I had to live on for the entire month. They still have not put my money back into my account even though they said it should be back in my account in 10 business days. That was from the 22nd. That has not happened.
I also believe that since they know I am having a hard time with my bills they may try to foreclose on my home. All of my other creditors agreed to work with me and waive the finance charges and late fees until I can catch up but not the collections department in Wells Fargo. They have caused me more stress and sickness on top of my illness especially since there are no agencies that can or will help with financial obligations in my case. Ten business days should have been already here but as of this date I have not received any funds back into my account and they do not appear to be trying to do anything about it. I was told by someone in Wells Fargo someone would get in touch with me by the 16th of the month. That would be too late for me to pay my house note without a late charge being added.
Reviewed Feb. 6, 2016
I was a victim of counterfeit and they didn't even care. Now I have to pay the money that isn't even there after I told them and reported it that what was given to me was a fake check. But they didn't even care or bothered, their exact words, "It may not be your fault, but it's still your fault". I use to love their bank, but now I have to fight just to get this dispute. They lack customer service and aren't sympathetic, don't bother with them. After everything that's happening, they won't care if you are struggling at all.
Reviewed Feb. 4, 2016
I went into the Wells Fargo Altamonte/Apopka branch to cash a check from my OWN business. I was advised that since I was not a signer on the account and that the person who I had authorized as a signer was not available, I would not be able to cash check. I was also there to deposit a check into the account which they accepted with no problem. I asked 3 different tellers if they could look up my information on sunbiz to confirm I was the owner so they could cash my check. All three tellers denied my request but said I could wait for the bank manager (3 other customers waiting).
I still cannot believe that as a business owner of the account I am at the mercy of the person I authorized on my account as a signer. Thank God that person is not a disgruntled employee or I would never get my money out the account. I will be taking the authorized signer with me to the bank to close out this account that I have had since 2008. Wells Fargo really need to treat ALL of their customers with respect and of value. I should have been important enough for the teller(s) to confirm I was the owner & cash my check to get MY funds from MY Business Acct. Not everyone that looks like me is a thief.
Reviewed Feb. 4, 2016
I've been dealing with Wells Fargo dealer for the last 3 weeks over my refund. I was told that I would have my money by Jan 26th. Well that day came and went and nothing has been refunded. I contacted Wells Fargo and I was promised that I would have it by the 29th. Well its Feb 3rd... Let me remind you that I still haven't gotten my money back. I have emailed and faxed over copies of my insurance 3 different times. I have also had my insurance lady contact them and she emailed and faxed over copies of my insurance. I'm sorry that you have employees that are too incompetent to do the job. I just want my money. You don't even deserve a star.
Reviewed Feb. 2, 2016
Stay far away from them! I switched to begin with because they told me I could get many benefits! LIES & ON TOP OF THAT ALL THESE FEES. When you call and check your balance and says (ex: $29.05) that's not your actual balance apparently. I called customer service and the supervisor told me that I shouldn't rely on my online banking account. Are you kidding me?! So I'm suppose to carry around a checkbook and a calculator?! This is 2016 if anything relying on my bank app should be the one thing I can rely on. What a joke. See a Wells Fargo?! Run the other way. This comment is the honest truth and never again will I bank with them.
Reviewed Feb. 2, 2016
I just got a letter from the State Controller saying there are "unclaimed funds" for me at Wells Fargo. I called the number and they said it will be mailed to me in 2-12 weeks. A day later I got a phone call asking me to go to a branch and open a PAC ticket. The banker didn't know what it is, and I watch this "personal banker" talk on the phone for 1 1/2 hours on my behalf with different departments who tried to convince him there is no money owed. Only a scan of the letter I got convinced them to look into it. But money back? No. Still he told me to come back and then he told me to wait a few weeks and call him to find out if it was settled. I laughed. That is what happened 5 years ago!
Reviewed Feb. 2, 2016
I am a new Wells Fargo customer, after being a Chase customer for years and I regret my decision in switching. Everything has been painful with this bank. Their "overdraft protection" is bogus and misleading, they won't even cover and transaction unless you have the funds in your savings account and whether they cover it or not you are still being charged the fee. Don't even try calling this bank, I was on hold for a total of an hour and 20 minutes just now. I called from another phone and told them to please transfer my call but expedite it as I was on hold for so long, didn't even get an apology and was placed back on hold for another 20 minutes.
When they finally answered, I expressed this to the rep and was simply told this is a busy time for calls. Not acceptable. They have 'declined' transactions when I have the funds in my account and this is still showing as a charge although I was told it declined, decided to open a claim and now have to wait a week to see the credit back.
Reviewed Jan. 31, 2016
I want anyone looking to get an account at Wells Fargo to rethink that decision. I've been a member for over 10 years. The first time they charged me falsely, it was $6.90 twice a month for making 2 online payments 1 time. I didn't realize for about 2 years that this wasn't some obscure bank charge. When I contacted them, they did remove the charge but did not refund my money. That is over $300. I almost canceled my account then, and should have, but I had already been with them a long time (I understand that they now don't charge for this but will never trust that).
Now they have charged me twice for an online purchase I made, leaving less than $5 in my account when I don't get paid again til Friday, 5 days from now. I called the vendor who confirmed only 1 charge and the error is Wells Fargo's. I called Wells Fargo a few minutes ago and was told it could take up to 10 days for this to be resolved. I explained that was not acceptable (after all, this is not my mistake or the vendor's) and asked for a supervisor who in turn told me he would transfer me to the claims dept who might be able to help me sooner. Ironically, he didn't mention that they are closed today.
I've been a good customer for many years, obviously not a wealthy customer, and they've treated me shamefully. Once I do have MY money back, that they are using for interest and putting me in a bind, I will be cancelling and moving my money to Chase. I've had an account there for almost as long and not once have they done anything like this. They have always corrected any mistakes immediately. I guess I was really stupid giving them a second chance. The good Lord knows my husband said I shouldn't I strongly urge looking for a different bank.
Reviewed Jan. 30, 2016
I have never dealt with a more unethical business. My transactions are put in and taken out of my online account to their benefit to give me overdraft charges, "pending" transactions. I will borrow if I have to if I think I'm going to be overdrawn and they STILL find a way to charge me and now I believe they are holding my direct deposit tax refund as the IRS website says it has been submitted. I realize it can take a few days but it never has before. In fact, it has always been in there BEFORE the Where's my Refund? Site has said it was submitted but my account is -$17.49 and my son and I are unable to buy groceries until they decide to stop charging me bogus overdrafts and give me my money. I won't give up or shut up until everyone I know knows what kind of business this place does. They are going down, karma will see to that.
Reviewed Jan. 30, 2016
I have a "FREE CHECKING" account that requires I use the account 10 times a month to avoid service fees. Although I don't use this account very often I make a point to use it just enough to avoid the fee. Last month Wells Fargo began delaying my transactions so they could charge me a fee. And when I called them they were rude and unhelpful. I am closing my account and would urge anyone looking into a new account with WF to go elsewhere. The free checking isn't free and it isn't worth the stress.
Reviewed Jan. 29, 2016
This bank will rip you off left and right. Out of all the banks that I bank with, this is the only bank that charges me about $13 every transaction I have. All because it goes from my savings account to my checking. I found out after I was missing about $2,000. Stay away from this bank!!!
Reviewed Jan. 29, 2016
I have had an account with Wells Fargo for years. I have worked for same company for over a year. Every time my employer has deposited a check the bank has made over half the funds available. As for most of us life isn't perfect. I overdrew my acct. one week. When my employer deposited my check the bank put all funds on hold this time, so I called customer service. She said it was on hold because it was a check. So I explained it's ALWAYS a check. How come when I need it they didn't make any funds available?
I'll tell you... Courtesy, WRONG. After talking with customer service banker they held my check because I overdrew my acct. They wanted me to try & spend more money so they could charge me another $35. I don't think it's good business practice to prey on others' weakness as they have tried me in my one time of need. I especially don't like being lied to by customer service. That's not courtesy. I will be closing my acct tomorrow. There are too many other banks that would much more appreciate my business for me to stay with a bank that wants to kick me when I'm down. I DO NOT RECOMMEND ANYONE BANK WELLS FARGO!!!
Reviewed Jan. 25, 2016
I have an account with Wells Fargo Bank. I am paying off on a Queen Sized Bed I purchased from Mattress One. My payment is $93.19 which is due by the 21st of each month. I made my payment on 20 January 2016 by Telephone using the automated system. Once I make these monthly payments the funds are automatically deducted from my Naval Federal Credit Union Checking Account. It normally takes 2 business days for the money to be deducted from my account. I made my last payment on Wed 1/20. The money should have come out of my account on 1/22 Fri. It did not happen.
I called customer service this morning 1/25. The young lady I spoke to looked up my account, and told me that the computer had scheduled my payment to come out of my account on 20 Feb instead of 20 Jan, She corrected the mistake. I then asked if I was going to be charged a late fee and she said "Yes." I spoke to to 2 more customer service reps. They both told me because I used their automated phone system there was nothing they could do.
Reviewed Jan. 24, 2016
My husband is on Social Security and SSI and I had been working for a company in our town for about 4 months. Each time I got paid I was told that my check was a fraudulent item. On January 15 my account with Wells Fargo was closed. No explanation. Or will there ever be?
Reviewed Jan. 23, 2016
I have been trying to fix an overdraft situation. Their error 1/17/16 - 1/22/16 and no one knows a thing. I asked for calls to be pulled no one has authority to do so. I am so pissed. These people need better training and professionalism.
Reviewed Jan. 21, 2016
If you are colored or have some shade to your skin color (not white skin), this branch (Well Fargo, Holmdel, NJ) may not be a branch to visit talk less do business with. By the way, I happen to have lot of friends of other color. Anyways, I went in there today to make a deposit to a family friend's account and the door was found locked. This was around 11 am and it's not a public holiday. When I turned around to walk away, after taking couple of steps away from the door, a lady came and open the door by unlocking it. She said something but I could not make out what she voiced out, I only guessed she meant the bank is open. Gently, as I made my way back to the door, "the door is broken" she said. I responded, "so why then would you lock the door if it's broken?"
Well she lied of course judging from what I noticed afterwards. When I walked in, after she had unlocked the door, the whole bank looked empty. I turned around and asked her "is the bank really open?" She responded, "yes!" I thought to myself so where is everyone? To my amazement, within a matter of minutes, I saw people popping out from where they seemed to be docking, behind something. I guessed they must have taken me to be a thief. If he is dark skin (black), he must be an armed robber. Thank goodness no police personnel came through to waste his or her time or perhaps harass me. Who knows how many people of color have been treated this way. Although I was able to handle it after sensing their fear, l wonder if they ever thought about how I felt knowing what they temporarily classified me to be.
Reviewed Jan. 21, 2016
I have automatic payments on my account. So each month they get taken out at the same time. I work a part time job so my balance on my account always varies. But I always make sure I have enough money in my account to pay for my bills. On that note, what is wrong with their damn overdraft fees? Let's say I have $100 in my account and I have a bill that's $39.99 and one that's $49.99. So that's basically taking all my money out right there. BUT I have the money to pay them. So why is it that I get charged an overdraft fee of something I had the money for?? And now all of a sudden I'm -$100 in my account? Their pending transactions and overdraft fees are COMPLETE BS. That's why now I put most of my check into my chase account. I can't wait to close out my Wells Fargo account for good. I never want to deal with them again.
Reviewed Jan. 18, 2016
Wells Fargo's Mr. Stumpf writes "When we make mistakes, we admit them, we learn from them, and we keep moving forward with even more understanding and a deeper commitment to doing what's right." However, in over 6 months of working with endless number of representatives from either their Insurance, Escrow and Mortgage Departments Wells Fargo is incapable of refunding $3,573 of my money, even after they admitted to incorrectly paying out to the wrong Insurance Company. I had to pay my insurance company out of pocket to protect my home. They have promised on numerous calls to send me the money they owe me and they have consistently LIED for over 6 months advising I would be receiving the refund check in a week.
Mr. Stumpf this is NO WAY TO EARN a relationship. Get yourself some competent employees that can do the right thing, that do invest the time necessary to remediate problems for a ~20-year customer who has consistently paid their mortgage and do care about doing what is RIGHT. The only thing I have experienced are associates in your company truly don't care and can't make RIGHT what WELLS FARGO DID WRONG.
Reviewed Jan. 16, 2016
There is no end to the incompetence and fraud that Wells Fraud-o will do. I could go on and on with the hell I have been through with this horrible bundle of theft called a company has done, but it is way way way too much. I have had to deal with in 10 years. The level of fraud that this company and their "servicer" (which is just their way of separating the main bank from the "enforcers at any cost") --- but it is never ending and straight up white collar crime.
I have breast cancer and I would go through another year of it if I could get away from my mortgage carrier. When the crimes, theft, fraud and anguish caused by your mortgage company is worse than cancer -- you know that there is CEO's who should be sent straight to hell! Here is a great little new fact -- the new CEO is a member/director of a Social Club -- Mr. Fancy Pants has no idea what his company is doing but can put in a press release a social club. There is a hell for banking CEO's and it is full of lawyers --- perfect match.
We all need to get together and find a lawyer to start a billion dollar class action suit for what these bank has done to us all. I got cancer from the stress... Who else can join me in being abused - lied to - stolen from and still after 10 years --- I deal with them losing my money? The only job this "bank" has to do is manage money and they lose mine every single month. I have to fight monthly and not one month in 2 years has this incompetent group of bullying liars with the skill sets of 1960 loan shark bill collector (I bet they even smoke cigarettes) who belittles customers after they make horrendous errors like taking 7k out someone's checking account and not $2400.
They never apologized or paid any of the hundreds of dollars of fees I paid for overdrafts when they stole money from my account day after day-- then had the nerve to send me a note saying because of my payment bouncing (you know the one they took that was 3 times what I agreed to -- which means they took unauthorized money) that I was not allowed to pay through my checking account anymore because of my poor performance. They ** up and then belittle me -- cost me hundreds in fees and make me look like a scum and not even an apology. The next month they took the extra money I sent in and lost it -- for over 30 days -- still have no idea where it went.
People. We need to get together and do the biggest lawsuit for the highest amount of money for the damage that this bank does to your personal health and lives. This company takes one day a month from me because they bring me to tears every single day and with cancer -- that sends me into such a sickness I can barely move the rest of the day. They don't care one bit. WORST COMPANY AND A BUNCH OF MANAGEMENT NEEDS TO SEE THE INSIDE OF A CELL.
Reviewed Jan. 15, 2016
A close friend paid child support for years through his Wells Fargo account. Now that his son is 24, his ex took him back to court alleging that he never paid a dime. The judge required that he provide evidence that he made these payments. Wells Fargo ignored the subpoena completely and locally was only able to supply him with the most recent 7 years of records. He was order today to pay 15 years of back child support totalling over $150,000. I found his body this afternoon. It would have taken them only a few minutes to locate these records and a few more to send them on and save his life. A branch manager was even able to pull up records from 2001 on his computer, and then refused to get any more and stopped answering emails and phone calls at the direction of his legal department. My friend was murdered by Wells Fargo in the most brutal way possible.
Reviewed Jan. 15, 2016
My wife went to our Wells Fargo branch in Kingman Arizona to get a legal paper notarized. They refused to notarize the paper because my wife had to attest to the fact she was over 18 years of age, and of sound mind. Wells Fargo wasn't attesting to the facts in the document, only that my wife was who she said she was. When she asked if she was of sound mind a month ago when they gave her a $10,000 signature loan, why she wasn't of sound mind today, they said nothing. A notary's job is NOT to read the paper being notarized; only verify the signer, and notarize the signature. Every document should say I'm of sound mind when signed. If the notary thinks the signer is NOT of sound mind is the only time they should refuse to notarize something. The bank guy said they send a lot of people to the other notary they sent my wife to, how much do they get for refusing to sign, and referrals?
Reviewed Jan. 14, 2016
On September 28th 2016 our house was vandalized. Our homeowners insurance covered the damages and we were forced to send the check to Wells Fargo. We have done everything Wells Fargo has asked us to do which ins has included getting our home inspected and all the damage is repaired. It is now the beginning of January and we still have not seen any money of our homeowners insurance. Wells Fargo has done everything they possibly can to not send us the rest of the money from our homeowners insurance. Worst company ever. Worst customer service. Left hand does not know what the right hand is doing.
Reviewed Jan. 9, 2016
Wells Fargo dangerous policies for their customers have caused us, James and Jean **, to lose our small savings and pension. On 11/23/2015 at 11:57 AM I deposited a cashier's check in the amount of $2,950.00 and received a transaction receipt from the teller and was verbally told the full balance will be available 11/24/2015.
On the morning of 11/24 I checked balance in my checking account and the check had cleared. With that, I called Wells Fargo for confirmation that the check had cleared and was good. Neither the teller nor the customer service representative informed me of the policies on check holds for customers over 5 years with the bank, as I was told many times from many departments of the bank AFTER the check was returned as "ALTERED/FICTITIOUS".
On 11/25 Wells Fargo Loss Prevention transferred my wife's soc sec direct deposit of $662.30 and by federal law had to return it to my wife in cash. Then being confused, as they always are, they gave her $715.95 which is a +$53.65 difference and was transferred from the savings account to correct their error. On 12/1 my small pension check of $352.53 was transferred to the checking account to offset the shortage. At this time I called Loss Prevention department and asked them to setup a payback loan and release my pension funds so I can pay my 1st of the month bills. They said that's up to the bank and they cannot or WILL NOT make a payment plan.
On 12/10 Wells Fargo closed all our accounts and transferred $918.57 from our small savings account and $33.34 from my wife's checking account. Again I asked for a $3,000 loan to cover overdraft account so we can free OUR funds to pay my monthly bills and to live on. Yes this was a secret shopper scam, but not protecting their customers by prematurely lifting a hold and NOT telling the customer they did so is truly the fault of the bank. The bank was no help to me in recovery of my funds or even talking to me about a loan. If you are sure there is no help from you for me, at least protect others from falling for the policies of banks, cutting the hold time for customers with accounts over 5 years old. Where did the money go?
Reviewed Jan. 9, 2016
Rude Customer Service on the phone. I spoke to a Customer Service Agent and received no resolution to my problem. She went around and around repeating the same thing over and over. As a long time customer I am very disappointed.
Reviewed Jan. 8, 2016
Very inefficient customer service. In my experience through the years working with this bank they do not know how to solve any issue. They are very polite but very inefficient. Even if they transfer your issue to a supervisor, they do not know why there are charges on your account, they do not know why they charge you interest in your credit card even if you paid the outstanding balance in full. In conclusion, is a waste of time to call their customer service.
Reviewed Jan. 6, 2016
I've been with Wells Fargo since 2006. When I first opened the account, it was one of those "opportunity" accounts - which was fine. I'd had some financial trouble and was building back up. After learning things about credit scoring, I checked my credit and learned that they had been checking my credit, every month, for a year. I put a stop to that. As time moved on, I was upgraded to regular account, have never had a returned item. I've since developed my credit, have several lines of credit as well as financing. My payroll is religiously deposited into the bank. Even though I receive a live paper check, the entire check clears when I put it into the atm and has been this way for quite some time.
This past Christmas, on the 24th, I deposited my payroll and lo and behold, they held all the funds. Most banks will release 100 or 200 upon deposit, but for some reason - this time nothing. I called the customer service number and got someone from a call center in the south who sounded as if she'd been in the bar most of the evening. When I explained what happened and asked if they could release something so I could get groceries, she adamantly told me the bank always holds funds for at least 24 hours. In this instance, since we were already into the federal holidays, the money wouldn't clear until the following Tuesday. This was the Thursday, the 24th. However, It was the day before Christmas, I didn't want to get into an argument with anyone, so I just stayed calm even though she'd already raised her voice, but told her again that the bank always releases funds upon deposit.
And even if they couldn't do everything can they release 1 or 200? I don't have any food in the refrigerator. I'd planned on going to the grocery store after this. She kept arguing with me that they never release funds. I told her, "Let's move past that," check my banking history and you'll see that funds are released. Rather than check, she chose to continue arguing with me. So after going through an ineffective surly supervisor who at least verified that yes the bank does actually do this and couldn't explain why this time it was different, I hung up. I spoke to someone today and explained the situation, rather than listen she gave me the same story.
I did get frustrated and said, "Oh my god, you aren't even listening to me. You can't tell me the bank holds my funds when every two weeks when I deposit I then get gas, groceries, pay bills, all on the same day of deposit. I even have the emails with the deposit records which show immediate availability!" She then said that depending on the branch, they may release funds directly upon deposit. OK - well I deposited at the same branch I've been going to since 2012, so again what's going on.
So today, I opened a saving and checking at a credit union. Asked them about their deposit policies and if they vary by branch. She said for my account but because I was a new account, they would release X amount until the check clears. But yes, they do release some funds and when the direct deposit is set up then, of course, all monies are available immediately upon deposit. I asked her if this ever varies and no it is a bank-wide policy. OK, that's good enough for me.
I don't need the whole payroll right away but c'mon give me something. And now I understand what appear to be non-nonsensical rants on these websites are people who are actually just so angry. This wasn't a situation where I was blaming the bank for my error of an overdraft or not having enough funds. It was totally ridiculous and their follow up was horrible. Good bye Wells Fargo.
Reviewed Jan. 4, 2016
I am not a member of this bank. Although, I have been sent money using Wells Fargo's Surepay by a member of the Wells Fargo bank. For some reason, the transfer did not go through. I have called Wells Fargo. They are telling me to call my personal bank (Chase) because they think it's on their end. I talked to them, Chase has nothing to do with it. Called Wells Fargo back, explaining what I found with Chase, they gave me a so-called "case no." and said they will work on it and call me back in a day. NO CALL. I called roughly a week later. The case no. I was given could not even be looked up in their system and, same thing, I was told that I was going to receive a call in a day. Again, NO CALL. This has been going on for almost two months now. AWFUL CUSTOMER SERVICE.
Reviewed Jan. 4, 2016
Why the heck do I need to change my Login Name after having it for more than 5-years. I am in IT, yes we require and accept strong passwords with all special characters and additional question as part of tiered level security. But heck now to even change a login name under the "banner of security" then to be prompt "oh change it again, it is too close to your email address!" How stupid since login names can be spoofed... Wells Fargo you are crazy - since you now want your clients not only to have 300 million passwords (that is still OK) but also 300 million login names... You are definitely not going to get my future business since you do not work smart! You are plain stupid!
Reviewed Jan. 4, 2016
I've had insurance through State Farm ever since I owned this car. The loan for the car is with Wells Fargo and they keep claiming I don't have insurance. I've even had State Farm send them the proof! Wells Fargo recently send me a letter saying I must pay a $845 premium for insurance they have purchased for me. I also continuously get letters from Wells Fargo saying my loan application has been denied. What loan? I already have one, the one I signed for a year ago when I bought the car. I have not signed for anything else so there shouldn't be another loan. Bottom line: Don't do business with these people at all. Oh, and have fun being put on hold forever when you call them.
Reviewed Jan. 1, 2016
Every time when I make cash deposit, this bank charge fee too much. Service is the worst and team members are pushed to sell and you can see the turn over every day.
Reviewed Dec. 31, 2015
This bank is the worst bank in USA. They charge a lot of hidden fees every time they want. The customer service is so rude and dirty to speak, really bad attitude. This bank deserves people to make a legal complaint against this stupid bank.
Reviewed Dec. 29, 2015
This was my experience with Wells Fargo... Wells Fargo Credit Card - Credit Card. I applied for a Wells Fargo credit card, and was accepted. After receiving my Wells Fargo credit card they promptly cancelled my debit card for any purchases, so I'd be forced to use their credit card. I immediately cancelled the Wells Fargo credit card. Wells Fargo - Facial Recognition. Wells Fargo uses facial recognition on all their customers. If someone uses your debit card, Wells Fargo cancels your debit card without telling you. This happened many times until I figured it out why my debit card kept being cancelled. Wells Fargo - Mortgage. Despite writing a separate check that states, "Principal." Wells Fargo always finds creative ways not to deduct payments from the principal. My mortgage is my last tie with Wells Fargo. I can't pay my mortgage off fast enough to never deal with the POS company again. You've been warned.
Reviewed Dec. 26, 2015
They committed a crime against me of identity theft using my social security number, and attempting to open accounts in my name without my knowledge or authorization. This is a company-wide practice used to meet quotas set on a daily basis. It is the rule and not an exception. Still contacting every authority. Bank says I approved transaction, which is false.
Reviewed Dec. 26, 2015
My bank account was compromised on 12/22. Whoever accessed my account took everything and cleaned me out. They transferred all my savings to a Venmo account. I reported it at 4 pm on 12/22 thinking that was it and I would never see that money again, made a police report etc. Said goodbye to the money. Woke up on 12/24 and every single penny was returned. Thank you so much, Wells Fargo for protecting my rights and privacy.
Reviewed Dec. 25, 2015
Firstly, I advise everyone who owns a Wells Fargo account to switch to their local Credit Union immediately. They are cheaper, provide better services, and are well equipped to address problems. I was traveling during Christmas eve and I used my debit card which was promptly declined due to expiration. My card expired February 2016 and I was planning on ordering one the week after New Year's. So I called. The calling staff was very friendly and did everything they could. The problem is Wells Fargo's absurd policies and their unwillingness to cooperate. I changed my address promptly when I moved. I received statements regularly through mail at my new address for a while. They told me they were unable to open my debit card account because they sent me a new card in a few weeks ago. They sent it to my old address which I changed months ago.