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About Wells Fargo
Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).
Pros & Cons
- Free online banking and mobile app
- Free money transfers
- Large selection of financial products
- Low interest rates on savings accounts
Wells Fargo provides bank accounts, loans, retirement planning, investment services, credit cards and merchant services. It has more than 13,000 ATMs and 5,400 branches in 39 states.
Wells Fargo Reviews
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I have dealt with Wells Fargo for far too long and have all my accounts with them. For some reason, I talked my girlfriend into setting up joint accounts with them as well. We continue to have awful experiences with transfers, accounts in general, erroneous late fees and horrible customer service. I have never called once without getting hung up on when I'm being transferred for the 4th or 5th time. We will soon be moving all accounts to a credit union. Unfortunately, my mortgage was sold to them years ago which has been horrible ever since. Stay far, far away. Today my issue is 2 important accounts that just read "UNAVAILABLE". Not helpful when you need money. Btw, this is my first review in my entire life.
I called customer service and Candice that took my called after being on the hold for 15 min was no help at all. I am being charge fees for their mistakes and did not want to help me at all. I am never coming back to them and will cancel my account!
October 3, 2014, I went into a Wells Fargo Branch to cash a savings bond. After telling me how much it was worth, the teller made a deduction from it for a "fee". Knowing I had no accounts that charged fees, I questioned it. She said it was for inactivity on another checking account I had. I told her I only had one checking account and she sent me to the bank manager. He looked up the "other checking account" and said that I opened it (physically went to a branch) in a town located 25 miles from my home. I told him that at the time WF claims I did this, I had had 70% of my income taken away from me and couldn't keep enough money in my free checking account to pay my bills so THAT didn't happen!
He reversed the fees and told me the account was closed. 11 months later I am online @ WF and notice money had been taken out of my checking account for Overdraft something. When I called WF, they said it was for this account again. Customer service told me they couldn't reverse the fee and only Overdraft Dept could and transferred me to them. Basically, I got a runaround from them and eventually told me that they couldn't reverse the fee and only a branch mgr could do that. At some point, I suppose to question that I was unaware of the existence of this "other" account. She told me I made a withdrawal at an unknown branch for $5.04. I asked her how was this withdrawal made (i.e. was it a transfer to another account and eventually she said no). So I asked why would I (or anyone else) walk into a branch and withdraw $5.04. She just ignored me.
Reading another review, it seems you have to withdraw $5 to trigger something. Lol. When I asked her how I could be sure, that even if the branch mgr reverses the fees, that this will be an end to all this - she said that it will end if the mgr reverses the fees. I countered that it didn't end the first time he reversed them. And she said that's because on the very same day he reversed the fees, more fees were charged to the account. She also told me that he didn't close the account, but it closed itself 3 days later (magically, I guess). So now I am going to have to go visit the branch mgr again...THEN call up the next day to make sure (coincidentally ofc. Lol.), that more fees were not charged the very same day. Yes I know, it can't happen because the account is closed but read above again to see what happened already. Lol.
P.S. I opened my home page on internet (Fox News) some months before 2nd fees were charged to me and top headline was story of Los Angeles suing Wells Fargo for exactly what happened to me, including fees continuing to be charged after customers complained they did not open the accounts. I will be looking into nonprofit credit unions in the future for my banking needs!
I opened a Wells Fargo checking account for my disabled son to have his SSI money directly deposited. I specifically asked the rep if there would be any hidden fees I should know about. I even SPECIFICALLY asked if he had to have a certain amount in his account or spend a certain amount. She said, "No, we would never do that at Wells Fargo." Lo and behold I started getting my statements and they actually have a CHECKLIST of all of the "CRITERIA" that must be met to not be charged fees. So, not only did the rep flat out lie to me, they also rub it in our faces every month by telling us how they lied to me by charging these outrageous fees. Below is a list that I see every month.
2. Total amount of qualifying direct deposits - $500.00, this criteria was not met.
3. Total number of posted Wells Fargo Debit Card purchases and/or payments 10, this criteria was not met.
They charge my disable son (who can't even use the bank) a $10.00 fee every month because he doesn't meet 2 out of the 3 criteria. They give him a $5.00 discount because he is between the age of 17-24, but when he is not getting that much money anyway, the fees add up. I also told the rep the exact amount that he will be getting every month for his SSI and she said that there is no minimum balance required. Another flat out lie.
Long story short, I am closing this account and going with a family friendly credit union. I have read hundreds, and I am sure there are thousands more complaints about this bank and the stories are horrifying. If you belong to this bank and are happy, you must not care very much about your money. I will make sure I tell everyone I see how horrible this bank is.
On Sep. 1, 15 I went to ATM and request 660$ - all of my money didn't come out the machine. After it was hanging and I attempted to pull for it the whole machine top pops open. I called and made a police report and they looked the other ATM and it was wiggling to the point that they need new ATM machines. Well I received 400$ and now I have to go through US Direct express because it not Well Fargo card. I also took a pic showing their machine was out of money and I did close my account and my daughter account with Wells Fargo. They don't have an emergency # may I add and was very disrespectful when I went in that morning. So now a case have been open and it's a 45 - 90 time frame I have to wait.
Call me at work about my daughter being late on payment. Which I like. But the lies that followed... 42 days late, she was only 10 days. Then they told me one hundred dollars more than what was due. I felt they upset me for no reason. I went to the bank to verify the information. If the company cannot work as a whole together then why do I need to use their bank? Besides the man that called was very rude.
I went to make a deposit at the ATM on my way to work the other morning. I was unable to do so. I went in later that day. They told me the account I have is not set up for ATM deposits. When I asked if I can change that the teller was very rude and said no. What kind of bank doesn't allow you to make deposits. Then two days later money comes out of my account. They said I had an old account that I owed money to. I never had an account with them before this. I am not happy and will be closing my account first thing tomorrow.
I deposit a insurance check in my account so I can go and get my car fix I deposit on the 08/26/2015 after depositing it I found out the next day I have to wait till 09/04/2015 before the funds will be available that don't make any sense at all. I should not have to wait no more than 2 to 3 days for them to verify a insurance check. This bank here is the worst bank I ever been with. They don't satisfy their customers at all and we the ones who keeping them open. They should appreciate us more than they do. I think I'm at my boiling point with bank and seriously thinking about going to another bank where I am appreciated more. This bank used to be this way but now it so horrible and something need to be done about it!!!
I do not recommend Wells Fargo Dealer Services to anyone. They are exist because of the consumers but they do not appreciate any business people give them. They are unprofessional and rude to almost most people I talked to that dealt with them.
I was trying to break the ice with the Bank Teller by asking, "Out of curiosity, the person that stands over your shoulder, is that for training?" She responds, "No, it's to make sure we make sells, and it's irritating as hell. I hate it." Then laughed afterwards. I didn't speak another word unless she asked me a question that required an answer. She also made no sales attempt. The wait time over the phone for Wells Fargo is ridiculous! I was on the phone for 22 mins listening to repetitive music just to get an advanced access code. Then I was asked 8 questions that had little-to-no relation to me.
I am a displaced employee receiving severance. Called 401k dept on 8/24 to inquire about paying off a $700 loan. I told rep I needed 10k, therefore I needed to payoff a loan. Rep gave me a payoff along with detailed instructions. Rep said the payoff MUST be in Charlotte by 8/25 for payment to be processed by 8/28 and I could call back then request the 10k which would be direct deposited by the following Wednesday which would be 9/2/15. Called back on 8/28 to discover payoff WELLS Fargo gave me was wrong so no funds and no willingness by WF to correct. They did not care it was a mistake and refused to correct their error. The money was for a dp on a car which I had already wrote to the dealership based off what I was told on 8/24. I hate this company and Warren Buffett should disassociate himself from a company who treats their employees this way.
The branch that is located in Washington, DC on Pennsylvania Avenue is near my residence so of course it is convenient for me to go there. Well today, I went in cause I needed to fax some things. One associate didn't even greet nor ask what I needed help with or anything. He was just walking around. The other associate was assisting a customer. Once done she started gossiping with one of the police officers who came through there. I waited 10 minutes and left. She asked, "What happened?" I said, "Nevermind, just forget it." She said, "Oh, okay" and continued to gossip. NEVER AGAIN WILL I GO TO THIS BRANCH. From now on I'll go out of my way to get better service. If this problem persist, I'll gladly close my accounts I have with them. I'm going to leave a review on every site I can and I will be contacting whoever is in charge of that location. Good day.
Well to start off I have been with Wells Fargo for 2 months and I swear they have taken so much money from me and when I spend something I check my account. Every time I see it's been paid then overnight I check again they done, had me in negative status in excesses of 200 or 300 dollars as well as spending .25 cent and was charged 35.00 for that. I mean really this bank should be closed down. I do have a family to support. After being told false information, they take no blame for nothing. Charges pend for a week or more then they slam you with NSF fees. As of 8/28/2015 this account will be closed. BEWARE THIS BANK IS BOGUS!!!
I had a no fee checking account with Wells Fargo for years. I joined a local credit union back in 2000. Since then I just kept a few hundred dollars in my Wells Fargo account so that if we had to evacuate for a hurricane or other disaster I would have a national bank chain that I could use if needed. I never used the account so I never opened the statements that came in. One day I received a letter that the account was inactive for so long that it would be closed if I did not confirm that I still wanted the account to remain open. I was in a Wells Fargo branch on a business matter and the banker asked if I had a personal account with them and I told him I did and about the letter I had received, he suggested that I give him my debit card and swipe it for $5.00 dollars and that would take care of it, so I did.
Unknown to me Wells Fargo started charging me a monthly fee for the checking account every month after that. I didn't realize this until I just happened to open a Wells Fargo checking account statement by mistake. I thought it was something concerning our mortgage (yes our mortgage company sold our mortgage to Wells Fargo, that's another nightmare I will have to tell you about). That is when I noticed a zero balance in my account. When I called them and the representative said that I should have noticed it sooner and that I was informed about the fee at the bottom of the statement, when I told her that was not true that I was looking at the statement, she asked me to hold. When she came back she said that they sent out a letter to let me know. When I asked for a copy of the letter she said that there would be a five dollar charge. Wells Fargo doesn't care about their customers. I feel like I am talking with a government bureaucrat when I am talking to them.
My mother-in-law opened an account at Wells Fargo so that we could easily send her money. Every Wednesday for a year, we have sent her $100.00. Last night when she checked her account, it was pending. Today it's not pending. It's not in her account. It's simply vanished into the Matrix. The money has been taken out of my account by Wells Fargo. But no record of what they have done with my money!
Constantly she has to call and fight with Wells Fargo. I've talked to them to verify that this will happen weekly for the unforeseeable future and still today, AFTER A YEAR, they asked her, "Is this new?" Now, how much harder does this bank have to make it for me to be able to help and provide for my family? We've spoken to supervisors, branch managers, bank managers, the guy that opened this account FOR THIS SINGLE PURPOSE, and no one seems to be able to pull their heads out of their behinds to make it so this disabled elderly lady doesn't have to wait a week for them to find my money, which they've already taken, and put it in the account it should have went into immediately after it went into Wells Fargo possession. My money is to help my family, not give Wells Fargo floating money so they don't sink!!
WARNING! Think twice before deciding to do business with this bank! (At least the branch in Eau Claire, WI). Twice now I have gone there to deposit my son's payroll check for him because he is away at college and the checks were mailed to our home. The first time they refused to deposit it because I didn't know his account number. (I was putting HIS check with HIS name on it into HIS account with HIS name on it... Why is that impossible?)
Today, I went to deposit his check and this time had the account number written on the back of the check. It literally took 15 minutes from the time they acknowledged me in the drive through until they completed the transaction. And when I got the receipt I noticed the last 4 digits of the account number didn't look right! So then it took another 10 minutes for them to figure out that it had been put into the wrong account!!! They told me it was put into "his business account". MY SON DOES NOT HAVE A BUSINESS ACCOUNT! So whose account got his money??? This branch, and possibly this whole bank, is bad news.
I went to get a secured credit card from Capital One. My deposit went through on both ends (my bank and capital one). I look my account is overdrawn which is fine, my paycheck every two weeks are 1,600.00 or better. I had to take care of something important. Then I look again, I have a 0.00 balance and when I called I had been hit with NSF fees. I told the banker that I would not be paying it... She erased them! I feel they did that to be smart because I didn't apply for their card... I don't want to have to go through a life changing approval process when I gave Capital One my info and all I had to pay was 200.00!
A bank officer gave me the wrong routing number so that my money got lost. No serious excuse or intentions to compensate the incurred cost.
Ever since I started banking with WELLS FARGO I've always had direct deposit. Every paycheck money is missing. I call and of course ask them where is it coming from because I'm not rich yet I don't have no free money to give away. They file a claim which take up to 10 days and barely want to give you a temporary funding like it's your fault they took your hard earned money. I've only gave 2 companies permission to auto draft yet I have about 8 every other week and I asked them how to stop it they say "we have to cancel your card." So I cancel my card and what happens the next DAY, money is missing again so I have to call them again and it's just tiring.
I never had ONE good customer service agent. I admit I work at a call center too so I know some of them had the right to be angry at me because of the way I spoke with them but at the same time I feel they need to look at it the way I do when I'm working. "I as a customer whom has been hung up on twice already and yet has had my issue resolved, have to wait on hold every single time. By the time I'm beyond pissed. I now have this little innocent agent who know nothing about what's going have to assist me" has the right to be pissed.
I have a check from my company, went to the franchise on Florida Ave. to cashed and the lady told me I can't cash my check because the type of account. I was like really. So just to let you know this will be the last time I use Wells Fargo. Today is my grandma's birthday. I wanted to give her a good present and I could cash my check. Thanks to this horrible bank. I work in a car dealer where customer ask me for the best bank. Guess what from now on I will not recommend this bank to anyone. I'm going back to Bank of America or anything besides Wells Fargo.
I have been with Wells Fargo for many years before it is call Wells Fargo. I recently open a safe deposit box in Florida and the banker there let me know that my classic crown checking is grandfather because they no longer offer this kind of checking where you don't have any minimum requirement. I do require to have an account with Wells Fargo to open a safe deposit box since my classic crown is containing only 2 cents which I decided to put a hundred dollars into it to open my safe deposit box. Today I found out that the bank charge a fee of 20 dollars if I don't have a 1000.00 dollars in the bank. Now I owe the bank $14.98 because I did not know that as well as I did not get any statement of any sort since I open in May 2015.
The bank would not refund my money even though the bank misinform me of my account. I feel they misinform and mislead me. I close the account today and pay the fee they want. I ask them if I would have any penalty since I still have a safe deposit box with them without an account, they told me I don't require an account to open a safe deposit box (cannot believe what they tell you at the bank). Again, another misinformation given to me which I don't trust at all. When I get to Florida, I will close my safe deposit box even though I have 7 more months of rent left on the box. I feel they may charge me something else since I don't have an account with them.
I recently deposited a local check that was held for "possible" insufficient funds. The check was paid and did not bounce. Wells Fargo put a hold on the funds for 10 days but did not notify me for nearly a week after the hold. In the meantime, I had a check I had given my grandson for graduation come through and overdraw my account. Of course, WF promptly added an overdraft fee.
I visited the branch at 4920 S. State Street in Murray and asked to speak to a banker. I explained the issue to **, and after much struggling he found my transaction. I requested that the $35 fee be returned because I had no knowledge of the funds being held until a week after the fact. I told him that I had asked the person who gave me the check if it had bounced at her bank and she said "no." ** said the person who gave me the check was probably lying, and that he could not do anything about the fee.
I then asked to speak to a manager, and ** disappeared to get her. After waiting another twenty minutes I was approached by a very curt, abrupt **, whom I again repeated everything I had just said to **. She told me it was obvious there was a miscommunication between myself and the person who had given me the check that was on hold, and because the bank was not at fault she would not reverse the fee. I stated that I have been a customer of Wells Fargo for more than 20 years to which she tersely replied "thank you for your business."
I've been banking with Wells Fargo since I was 18 years old. I am 23 now. I've had issues with them in the past but I've managed to let that go and continue to bank with them. These past few months have been HELL for me. My job suddenly became very very slow. I went from making very good money to little to no money. This bank will charge you for ANYTHING. I completely understand the Overdraft fees policy, that is why I don't complain and just let it be. But it's gone way TOO far. They love taking advantage of people who have no money in their bank accounts. They have taken OVER a thousand dollars in JUST overdraft fees in the last two months and it's not helping my situation whatsoever.
As I mention before, I completely understand that they have to charge me, but recently I deposit my money to AVOID these overdraft fees, and guess what Even AFTER the money is deposited in my account, they STILL charge me overdraft fees. I work very hard for the money I earn. Money doesn't grow from trees. I have never been so bad in my entire life as far as financially struggling. For the past three years I've always had thousands of dollars in my account and have always remained that way. Mind you, I'm an independent woman, pay a lot of bills, insurance is extremely high due to my age, I finance a car and interest fee is ridiculous because I had no credit when I first bought my car, rent, etc etc (you get the point), and sometimes we go through a phase where either you lose a job or your job is just way too slow to even keep up with bills. We all go through it at some point (never thought I would and was wrong).
I managed to deposit $1,125 this morning and was negative 293. Of course it's frustrating but I allowed myself to be this low so I understand it's my fault. I was left with 8 something and finally called to make my car payment as I was already a few days late. $565 I paid. Long story short, I was left with only $281 in my account and when I checked my account again a few hours later (I have a habit of checking my bank account every hour because I'm afraid I'll get charged for something else), it was down to $158. When I checked, of course the overdraft fees SUDDENLY appeared. Oh come on, are you kidding me? This happened to me literally three weeks ago and when I called customer service, the representative was very helpful and was able to refund those fees because I deposited money the day BEFORE and somehow the next day in the afternoon Wells Fargo decided to charge me $70 in fees. Gladly I was able to get that money back.
Same thing happened today, and I called and they refused to even refund that money. I'm sorry, but I'm no millionaire and can't sit here depositing money after money and still getting charged overdraft fees. My money is literally going to the bank. I try my very best to maintain my bank account at a decent amount, but unfortunately I have set automatic payments on almost every bill I have and this is why I overdraft. Needless to say, I am very disappointed and will be switching banks TOMORROW. Wasn't able to close my account today due to "pending" transactions. I was already charged overdraft fees multiple times a few days ago and for some reason today as well even when I had money in my account. Heck, I even got charged a $35 overdraft fee over a $0.95 transaction. SMH. Sigh. Very very very disappointed with this bank. They literally do not care about how bad you're struggling, as long as they get their money.
Wells Fargo Bank can eat my **. They charge so many fees and they don't give any explanation. Plus all of the offices, at least that I get to, are outsourced and I can't understand anybody. There was a mix up in my acct and I was charged 70$ in overdraft fees and I've been a customer with them my whole life and I have never complained or asked them for anything and they won't refund them this one time. Very disappointed and I am going to change banks tomorrow. I am done with them.
I made a deposit through the mobile app. When I later checked my balance and saw it didn't reflect the deposit, I deposited that same check through the ATM the same day Sunday 8/16/15. The bank immediately held the check and planned to close my account. I called the prevention department and informed them of a check that would be direct deposit on 8/18/15. They said they'll post it and allow me to withdraw it 8/19/15. It's now 8/21/15 and my funds are still being held! Nothing has come through but they claim they need to make sure nothing attempts to come through. This is ridiculous! This is my paycheck and I have a home and kids have no other money!
Often I have to call them because they always using my money against me. Pending transaction that stays on my account for days even though it's paid for. They are soo incompetent in securing my money. I have to ask them permission on where or how to use my own money or they will charge me or they will block my card without informing me. They stole $40 from my account 2 months ago and never refunded back. They are so ** up. I will never recommend them to anyone. They control your money but they cannot help you financially when you need them but they can steal from you when they feel like it.
We stopped by our branch to access the safety deposit box. No one was in the waiting area and the manager told us we would be next since the two bankers were each with customers. However, three separate people came in after us. As we all waited the bank manager spoke with two of them. As the bankers were ready for the next customer, the two that came in after us were given service while we were expected to wait. When I asked the manager why he skipped us twice he shrugged and stated that we should make appointments next time. My next appointment is with a different bank!
I had a refund coming to me on my debit card from an insurance company (around $200) for a policy I closed. A few weeks ago I receive an email from the insurance company stating that the refund would be processed that day. Now after a few weeks there was no refund applied to my account. I knew this refund could be an issue due to the fact I had to close this debit card and get a new one due to fraud a few months back. I contacted the insurance company and was told that the refund was completed back to that account and I would need to discuss this with my bank because they could only issue refunds back to original payment.
Okay, so I contacted a Wells Fargo banker today. I explained the situation and asked how I could be helped with this situation. After the banker asking a few questions and finding the original charge, I was given a claim number and immediately transferred to their "Claims" Department. So this claims rep answers and I give him my claim number and he goes over the information he received from the original banker. I immediately explained that I believe the issue is that this original payment card was closed a while back. Then he asks to give him the complete debit card number that was closed. I explained that I was told to destroy it and I would have no clue as to what the old number could be. Then he places me on hold so that he could investigate and get the complete number.
I wait then he quite rudely and intrusively asks why it has taken so long to get a refund and what the refund was for. I explained that the insurance company just took a while to get an insurance policy closed. Then he states that there is a problem and that I would need to contact the company and have them issue a check. I explained that I had already spoken to them and they stated that the refund was already processed, could only go back to this payment account, and was told my bank needed to handle this. I was then told that he could not accept this claim and that it would be closed. I was then told that there is a law, which I completely understand, that I needed to wait 15 days from the date of refund before I could make another claim. All of this could have been handled in a more understanding, organized, and friendly matter, but it was not. Very disappointed long time customer here.
I was involved in a car wreck that put me in a coma for 2 months. Due to injuries I was there for 3 months. I left after I learned to use a walker and my family was willing to bathe and feed me. My family was harassed the whole time by Wells Fargo Dealer Services this included cussing my little sister whom they had no business even discussing my loan with. By the time I was able to start communicating with them they had repossessed my totaled vehicle, force-placed insurance on it (which I had through USAA already).
I contacted my insurance and they immediately paid Wells Fargo in full for my vehicle. Wells Fargo still refused to take the repossession off due to them putting the forced placed insurance and the storage fee they had acquired by repressing my vehicle without USAA having a chance to settle with them. None of which was my fault even the insurance agency they used removed my debt after seeing that I had insurance. After disputing the false report on my credit 3 years of calling and trying to resolve their error they removed the repossession but turned it back in as a derogatory remark still hurting my credit.
Then this is the bank for you. If you're interested in just how backwards this bank is, enjoy: For starters, if you don't keep at least 300 dollars in your savings account at all times, they charge you a monthly fee. Fine right? They'll tell you "Oh! Well, you can waive that fee with save as you go" which takes a dollar from your checking acct into your savings account every time you use your debit card. But guess what sucker, they'll overdraft you doing it. If you don't have enough money stored in your checking account rather than immediately transferring that dollar every time you swipe, it puts the dollar amount (equal to how many times you swiped) into your savings all at once on TOTALLY RANDOM days - so it's hard to keep track of.
Of course, they do this on purpose for an overdraft fee so they can steal 35 dollars from you each time an overdraft happens as a result. Naturally, I asked them "Why the hell do you allow this overdraft, why is overdraft protection not a default??" Then they gave me overdraft protection but guess what. There's a fee for that too, and they aren't going to warn you about it. All their overdraft protection does is take that money they've purposefully moved to your savings account with that stupid ass "save as you go" **, then CHARGE you THIRTEEN DOLLARS to move it from your savings account to your checking account if for some reason you have overdrafted.
The amount of ways this greedy ** excuse for a bank purposefully tries to screw you out of your money doesn't even come close to ending there, but I don't have time to write more about it, as I have to check my Wells Fargo app every 5 Minutes to see if they've stole any more of my damn money so I can run to my atm to deposit cash to balance it out before midnight so as not to get nailed for another huge ass fee.
Which by the way, if your account is in the negative, they have a real convenient way of making your cash deposit (which they lie and tell you is always processed immediately) show up as "pending" until just after midnight so they get to steal the money you just deposited, and if you deposited less than 35 dollars, nail you with ANOTHER fee for a grand total of 70 dollars, as if to say, "Yeah, that's right, bend over."
To top it off if you try to go talk to them and explain that you've been ripped off by a ** pending cash deposit, THEY DO NOT GIVE TWO **. They'll just basically say "Sorry bout your luck sucker." And tell you to call a stupid customer service line where they just try to sell you on more ** scam features like "save as you go," then tell you to suck it when you inquire about getting ANY of your stolen money back. Save yourself a load of screaming, "What the hell, how do these people sleep at night!?" and just go get an account at Chase like all the sane people in the world, and your money will be a HELL of a lot safer.
So of course everyone knows what Wells Fargo bank is, I assumed I would have a pleasant experience with such a worldwide company, unfortunately they're just straight up liars. My nightmare began 8/7. I bought Taco Bell that night around 9pm. Got home, fell asleep because I had to work that Saturday morning. After work I reviewed my account to see how much I had left when I discovered that someone used that 1.40 at the Fry's across the street from my house and then following transaction was a withdrawal from my bank of 40.00.
At first I was thinking "well it could of been my mother." I got home and confronted my mother as to why she would take money without my permission. My mother got extremely upset and assured it wasn't her. I then called Wells Fargo (which of course takes forever to answer), they explained to me that the transaction was made at approximately 10:37pm which at that time my mother was at home, I was at home. I am light sleeper so I automatically knew it wasn't right. I filed my claim few days after they closed my case. I immediately call at 7:30 in the morning and they explained to me that there was no sign of fraud and they closed my claim.
I was furious and yes, I cursed at the lady I spoke, I just couldn't understand how it wasn't fraud if it was an unapproved transaction - a transaction that I did not make. I calmed down and called at lunch. I spoke to a lady who explained to me that there was no signs of fraud and I quote "well, as we did some further investigation we found that the Fry's is less than a mile from your house, you've had transactions there. They did not have to use the pin number more than once, meaning the first attempt they got it right and this is all the signs we looks for. We determined this are not signs of fraud."
OK, let me say I was extremely aggravated at this point. Hello, I did not use my card. I did not drive at night to take out money. I did not authorize this transaction. That's fraud! I asked to speak to a supervisor who attempted to explain the same thing the other woman told which to me was irrelevant. They're pretty much calling me a liar but they're the ones who, excuse my french, are **. They made a decision without actually looking into and when I asked if they had a picture of me taking that money out that night they claimed to email that to me to show me proof. They, of course, declined and transferred me to customer service who supposedly were going to help get subpoena.
I get transferred to customer service department who attempted to transfer me back to the fraud department. I will never trust them again. I will never do business with a bunch of liars. At this point it's not even about the 40$ dollar and that 1.40 debit card transactions, it's about MY integrity. This bank is not trustworthy and I will never bank with them again.
Called mortgage department to change a contact number in my file. It took the representative over 20 minutes to help me. She verified all my personal information, then proceeded to ask me a barrage of non-essential quiz question. After 1st set of question, she replies, "you answered one of them incorrectly". All I wanted to do was update my work phone number. I am a transitional customer from Wachovia. Wells Fargo has got to be the worst bank on the planet. Either way if I go into the branch to ask any questions pertaining to mortgage, even the baker is put on hold for extended amounts of time. Often time the person on the line doesn't know how to guide the banker through the process. I have strategically paid off most of my accounts with Well Fargo so I can transition all of my accounts personal and business to my Credit Union.
I advise to the people who wanted to open an account to this ** bank, I discouraged you to open the account because all your money going thru overdraft fees, even a single or small amount they gonna charge you $35 every transaction that you had made. They couldn't post the transaction if you are negative balance, they always put there a positive balance then after that, you gonna see your account all overdraft fees, not like Bank of America. -$10 still no overdraft fees. Here in WFB even $1, they gonna charge you an overdraft fees of $35. This is a ** bank.
Deposited my check on Friday from TD bank Wells Fargo, places a hold on it for 7 days saying they might have issues from that account From TD bank. TD says there are no issues. TD has paperwork saying monies were transferred to Wells Fargo next day. They have paperwork proving. Wells Fargo says they still have not received the funds. Money is in Limbo I guess. Cant get a answer from them or even callbacks from upper management to explain what the hold is or where the money is.
We have been doing all of our personal and business banking with Wells Fargo for years. All our kids' teen checking and savings accounts, our personal and savings, along with our business checking and our home mortgage. Recently we had a client bounce a $15,000 + check in our business account (we are a small business) and this caused a huge mess for our business checking account. In the midst of legal litigation against the client and placed a lien on their property for the unpaid work that was performed and now for making such a huge mess. But Wells Fargo ended up taking all my kids' money, our personal money and closing all of our personal accounts. How can that be allowed? Our business is protected by an LLC but the accounts are all very separate and the kids' money should not have been taken from them as a result of this customer bouncing a check in our business account.
I need to file a complaint about the teller of the bank. She was very disrespectful and I know that she suppose to give me information I need to cash the check. I wanted to verify the amount of money in the bank and she refuse to run it. This is the most sorrowful bank in America and need to be shut down. They are robbing people blind and maybe that is why they get rob so much. This bank have stole over 500.00 in dollars and cent. Since they have became Wells Fargo they are pure thieves. I like to file charges against them with the court system for stealing my money out of my accounts. I closed them all out. They need to be fully investigated for overcharging and stealing in the name of LOVE. They are not what they claim.
When getting a loan they get you all excited that you're getting it. They take a long time to want something then they ask several times for the same document. I'm cancelling all my accounts.
I hate this bank! I am a business account holder. I usually maintain a high balance and come in weekly to make international wires which they charge me $50 per transaction. Recently, after giving birth to an ill child I fell ill and into a deep depression. I was unable to work and grow my business for about a yr. Because of my loss of income and auto charges set up on my account. I had experienced many overdraft fees. Total fees collected from this month alone was exactly $1295 this bank has collected from me. I have been trying to recoup at least some of my fees back and have been given the run arounds. I even went into this branch because the online reps said that only a bank manager could help me. I spoke with manager Jason pouring out my heart and nearly in tears. He reversed exactly $0 in fees and basically said screw me.
I have been going through hell and nobody at this bank seems to care at all. However in the past with my higher balances I would come in the branch and I will get all smiles and from the reps there when they see your high balance. They start offering additional services and asking you if you want to open a merchant account. They treat you like pure gold when you have money. But when you don't they treat you like nothing! I will be closing all my accounts and moving on. Do not open an account with this bank! They auto set some kind of setting that allows transactions to post even if your account is negative so they can exploit you with fees. Once the fee accumulate, they count their dollars and won't help you at all. They don't care about their customer at all unless you have money.
4 days for 3 ATM charges to post to account all three charges on 6/25/15 posted on 6/29/15. Asked for a overdraft refund. Said they can only give back 75% of the fees. WTF scam? I've been a customer of Wells Fargo since 1992 my account always in good standing. They've been caught before on overdraft fees by posting ATM charges in the order they feel the charges should apply. Now they are holding the charges for 4 days if your account gets below a dollar amount they feel they can scam you out of a overdraft fee? This gets old America. Stand up against the fraud, the extortion, the scam, that is the banking scam.
I had money in my account and made multiple transactions. The transactions didn't post to my account until I didn't have money in my account. Then they charge me for "not" having money in my account (because they took it out) so then they charge me $35 dollars four times for being in the negative. They rob people of money. They say it's our fault. I'm done with them. I had a direct deposit into my account of $250 and when I checked they took more than half. My balance was $126. Then my card got declined when I went to purchase lunch. So I called my card. It said I was in the negative $17.
So when I get to the bank to dispute it and tell them I had money when I made these transactions they tell me it's negative $39. All this within a two hour window. How is it three different balances in two hour window? Then they tell me the fees must have went in after I checked my balance. So they just knew I logged in and then took it out or what? It seems that way!
The most recent problem I have had with Wells Fargo is that someone has changed the accessibility to my son's account that I am payee for through SSA. SSA is very strict about having a payee rep for someone who is unable to properly manage their SSA checks. I have been the payee rep for over 10 years and have never had any problems with paying his bills out of his account nor making transfers to other accounts to cover costs. Now all of a sudden I do not have full access to make financial decisions or transfer money to pay bills as I have for over ten years.
Customer service told me over the phone that my son can actually withdraw money out of his SSA account. This is not supposed to happen. This is exactly why SSA assigned a payee so that this does not happen. When I asked how this happened and who changed the accessibility they had no answers except that I could go back into a bank and get it straightened out. I want to know how they can override my decisions as the payee for this account through SSA. I am the one who has to report to SSA each year as to where the money goes.
I have had numerous problems over the years with them including poor customer service when I was getting my second mortgage with Wells Fargo. Also you can ask the same question to three different banks and you will get three different answers on what to do. I was going to drop them after they foul up with my mortgage in 2010 and I think it is time to do so. They are too big, charge way too many fees, but are so happy to sell you another account or financial package but can't even get the basics down. Horrible bank.
Today I received convenience checks from Wells Fargo in an unsealed pocket envelope through regular mail. The bank is suppose to be protecting my money not exposing it!
I waited for customer service on the phone for 10 minutes until someone assisted. He gave me absolutely no help and sounded completely unprofessional as if he didn't know what he was doing and he asked for all my account info then said "ok I'll deal with it much later." I then got hung up on after asking when I might receive help or a solution which then resulted in me having to call again only to wait for another 10 minutes and get told to call a different number. I waited 20 minutes for help on the 1800 number and the man kept mumbling saying he didn't know what to do and then I got hung up on again before I got the chance to ask "who should I call". Terrible customer service and I'm pretty sure one of the people I talked to didn't even work there. I'm switching banks.
I have lived in the United States for almost 30 years. As an immigrant, every now and then of course I face racial comments and outright discrimination. This afternoon (8/10/15) an employee of Wells Fargo contributed to that experience. I had reasons to call the bank's customer service and an employee in Shoreview Minnesota was not only very unhelpful but outright condescending, and made a racist comment to get me to understand why he could not help me. He reminded me that this is America and there are laws in America. He is a supervisor and identified himself as Mr. Henry **. To log over $1 million with this bank every year and still be insulted and discriminated against, is a painful experience. Thank you.
Do not bank with Wells Fargo. I am past employee and now customer. I have been treated so bad. I deposited a check and got a message the check may not clear. I knew it would clear and it did. However, was a out of state check. WFB immediately froze my account and advised me they would be closing my account. All total had been with them 23 years. They caused me such grief and anxiety and embarrassment because I pleaded with them and their Fraud Dept., to call my savings bank in TX and verify there is funds in account and there is no problem with check. They referred me to branch. I was treated so bad.
The check cleared of course and they said they would take freeze off of account but make it a opportunity account. I said, "Why??" They said, "You have 16 OD fees." I said, "But you allow the customer to opt / enroll that your account/ck card can overdrawn account but fees will apply and now you're going to throw up and use this against me." They said, "Yes." They are so dishonest.
I placed 2 stop payments and the merchant sent in 2 checks without my signature. And it was a payday loan place and the banker told me they work with US bank that is the payday loans bank, and they allowed the checks which should of been ACH. But the payday loan place printed checks on my account and sent in and WFB PAID THEM, CHARGED ME 70.00 PLUS 2 CHECKS DUPLICATE FOR 390.00, and said they look out for the merchant or the merchant's bank.
And I said, "But there is stop pymts placed days before this happened." And they said, "Well don't get payday loan. I said, "But you caused me to by freezing my account in the first place." And they said, "Sorry and we are closing your account when your direct deposit hits," which was in two days. I said, "Pls don't do this to me. Why are you collecting for merchants and other banks?" And the bank mgr in Sparks, NV said, "Because they will do the same for us and our valued customers." I said, "How could you?" They said, "We are done. Goodbye." I said, "I have nothing to live on last week and now you're going to absorb my only income in two days and not let me withdraw it." They said, "Sorry. Goodbye."
I called executive office. They said they checked and "banker was in right and sorry, goodbye, and have a wonderful day." I was so distraught and ill. I know why my husband was driven to suicide. He hated Wells Fargo and BOA. They set you up to fail and they kick you down and enjoy it. Yet we bailed the banks out.
I have had two very negative experiences with Wells Fargo within the last month. One, I received a notice that my cd account money would be given back to the state because of inactivity. When in fact a month before the account was just renewed, really??? I then went to close this account and had over an hour wait!! Second, I financed furniture through Wells Fargo at 0% for 6 months. Mailed my final payment in four months to avoid the ridiculous interest and they claimed they did not receive it, which I called on the due date to check. Had to make a payment over the phone and miraculously they found mine two days later and cashed my check even though the balance was zero. Now I am told I have to wait for a refund and no clue how long that will be. Very disappointed with Wells Fargo and will never do business with them again.
Wells Fargo stole over three hundred dollars from a senior citizen, whose check payee was an insurance company -- not Wells Fargo. The bank didn't use a gun or a knife to steal. It used the process of electronic withdrawal. When contacted, Wells Fargo agreed to refund two-thirds of the money after sixty days. Two Wells Fargo employees verified this fact. However, the bank reneged on promised check, saying the endorsement was invalid. The public needs to become involved, as anyone could be the next victim of Wells Fargo and their illegal, immoral, unethical, corrupt banking practices. SHAME! SHAME! SHAME!
I have had trouble with Wells Fargo Bank from day one, after they took over Wachovia. I used WF Bill Pay to pay on my WF credit card. I always have paid more than the amount owed. The money was immediately taken out of my checking account, then they turned around and charged me $35.00 late fee, stating it was 3 days late. I contacted them, they stated it was my fault and would not refund the $35.00. This is the second time this has happened when I used their Bill Pay. I have had trouble with WF charging NSF with the money in the bank, but the bank posting the check before it was due, so they could charge me a fee. I have wrote them, called them and tried to reason with them, but to no success. I am changing banks at this time, will never recommend Wells Fargo Bank or any of their services.
Husband & I have Joint Acct. & Visa with WF for 10 yrs. Got 9.99% Empire Carpet financing but when WF sent cr info showed 27+% rate instead of 9.99%. Husband can't call re: their 20 min hold-he's at work! And WF REFUSED to speak with me, insisting ONLY will speak with husband (only if my husband were to die, then the wife 'exists', ONLY when they want money, but asking to just CONFIRM that they show 9.99% rate same as Empire... How does that constitute a 'security issue'?) Nothing but ** with their by the book regulations, until of course they need money FROM you... THEN they'll speak to ANYONE! AVOID THIS BANK. THEY ARE THE WORST!
On July 09, 2015 I had a transaction denied due to lack of funds. I called their customer service to find out why because I knew funds should have been available. They informed me I had zero dollars in my checking account. I informed them I would call back once I went online to view all transaction. I printed out the transaction list and verified all transactions that were not associated with me. I called their fraud department and initiated a claim for stolen funds. I went over each transaction with the amount listed and the date. I gave an online affidavit and they issued me a claim number. I requested the checking account and bank card be cancelled immediately and a new checking account and bank card be issued. I called back in seven (7) days to check the status and for some reason they could not find the claim number. Again I went over all the transactions with associated dates and amounts.
Again I did another online affidavit and they issued another claim number. In a couple of days I received my new bank card and new checks. To my surprise they sent new checks with the same account number that had been fraudulently accessed. I called back again to ask "why would you send out checks with the same account that I had reported fraud on." Again they could not pull up the claim number and I had to repeat the entire scenario again with transaction, dates, amounts, affidavit and a new claim number. In a couple of days I received a letter indicating they were restoring monies from one of the transactions I reported. I called back again to ask what happened to the other transactions. AGAIN the representative could not find any of the claim numbers I was given and the claim number on the letter was totally different.
AGAIN I repeated the former scenario with all the outstanding transactions, dates, amounts and GUESS WHAT! Another claim number. The only valid information she gave was that "you cannot open a new checking account without going into a Wells Fargo branch in person." None of the other representatives relayed that information. My biggest issue with this representative was her total (excuse the expression) piss poor attitude. She kept making comments like "geez", "come on" and loud sighing. I had her on speaker phone and my wife heard her agonizing comments and we both look at each other perplexed by her supposedly professional business attitude.
The next day I went into a Wells Fargo branch and spoke to a representative and explained the situation from beginning to now. He explained it is true that "you must come into a branch to open a new checking or savings account." I went over all the transactions again with dates. Amounts and another affidavit and issued a BRAND NEW CLAIM NUMBER. He stated he could clear up everything and stated he would put a "hard hold" on the checking account that was violated and open a new one that day. He stated that with the "hard hold" status no monies could be withdrawn from the account only monies could be added and would be transferred to the new checking account for ninety (90) days.
He said this was done as a courtesy service to customer who might have automatic online deposits such as social security and or retirement checks until they notified their institutions and gave new routing and account numbers for deposits. He gave me temporary checks with the new account number and said I should receive permanent checks in a few days. I was reimbursed for all fraudulent transactions and received new checks with a new account number reference.
Today I went to make an ATM withdrawal and was told it could not be processed due to insufficient funds. Luckily it was at a the Wells Fargo branch. I immediately went inside and told the representative my withdrawal was denied and I should have sufficient funds. When she went into my account and showed me the screen shot. I discovered someone had fraudulently got into my checking account again. I asked how is that possible when it's a brand new account. Her explanation was it a ACH transaction and they probably had access to the old number and since it's tied to the new account for a period of ninety (90) days that some merchants may still have that ability. This made no sense to me if the old account had a "hard hold" and no monies could be accessed only deposits made for a period of ninety (90) days.
No merchant should be able to withdraw monies from an account that has a supposedly "hard hold". I also said the new bank card was tied to the new checking account number and I have not written any checks. Again she states there may be very small instances where a ACH transaction can still go through the old account which is linked to the new account for ninety (90) days. She stated to prevent this from possibly happening again within remaining grace period ninety (90) days she suggested I do a customer request to close the checking account and open up a new one as starting from scratch.
She stated that when you do a "lost or stolen transfer" the old account may be still accessible through ACH transactions as in this case. I told her "you are contradicting your own practice" if only monies can be deposited only with an account with a "hard hold". I only did what was prescribed by the initial representative. Now "you're telling me something that was not initially informed to me and could possibly happen again", she said "unlikely but yes". I requested to speak to the manager and relayed my total displeasure with Wells Fargo and the total inconsistency of knowledge in their own banking practices.
You would think and hope that with such a large banking institution they would have a better handle on how to help, inform and protect their client base. This holds true especially when you talk in person or online. I could expect this if I was speaking to an outsource (non-USA) office where you cannot understand what they are saying. The little faith I had in Wells Fargo is gone.
We are about to lose our home. The first week in June WF informed us that in order to prevent foreclosure, we would have to make 3 payments by July 10. We did, we made the payments. Thought we were good. On July 22 received a notice they are foreclosing. We are now waiting for a call for the reinstatement fee to save our home. If we can't pay the fee, then they are taking the house. Completely dissatisfied with Wells Fargo. No one was available to talk with and the person on the other end was not helpful at all. Behind those dollars are people and they do not care about their customers. If Wells Fargo is involved run, run away, it won't end well.
I was charged a 'Savings Overdraft Transfer Fee' because one of my accounts had a balance of zero. So, Wells Fargo kindly took money out of my savings to cover the unexpected cost. However, Wells Fargo charged me $12.50 as punishment for using the overdraft protection. I complained about the charge and they reimbursed me $6.25. Thus, proving the point that the fee is excessive and unwarranted. At a micro scale, this isn't a huge expense that the member will be hurting terribly for money. However, at the larger scale, this is a revenue stream for the company. There is already an overdraft fee assessed if you are really broke at the whopping cost of $35.00 for each overdraft transaction. These fees discriminatorily targets middle and low income people.
Also, they reimbursed me half the fee to shut me up. They still stole $6.25 and will not return it to me. Just because the 'savings overdraft transfer fee' is written in our multiple page disclosure doesn't necessarily mean the customer wants it or it is right. The customer service rep told me "Mr. **, I received your email regarding fees assessed to your account. I am not able to provide you with the overhead related to transferring funds from your savings account to your checking account to cover the overdrawn balance on your account. I apologize for any disappointment this causes". If an attorney would like to contact me to bank off other people's complaints regarding this company, I am all for it. If there is a case at all.
This company is irresponsible when it comes to closing accounts. I closed my account a month or so ago and I received a letter regarding an overdraft. I paid whatever I owed and the idiot at the bank said he would close it. Wells Fargo is a bad company and I am happy I switched to Chase because Chase knows what they are doing unlike the boneheads working at the counter at Wells Fargo. They are literally asking for bad reviews and to get a lawsuit. Avoid this bank if you can because the way they do business is not legal and they should be shut down.
I was scheduled to close on a house today, but because of a late mortgage payment to Wells Fargo, that won't be happening. Back in March, 2014, I received an email from Wells Fargo stating that my account was disabled due to too many login attempts. I immediately called the bank and was told they did NOT send the email and it should be deleted. I then had to change my password, one that I had for years and never had problems with. Since then, I had to change my password 2 more times due to login issues. During one of these changes, I tried to pay my May, 2015 mortgage payment, but failed. I didn't realize it wasn't paid until June, at which point I was 30 days late. Unbeknownst to me, Wells Fargo reported this ONE late payment to the credit bureau. In July, my husband and I were approved for a loan for our dream home and were scheduled to close today, 08.04.15.
Before closing on a house, it is now mandatory for the loaner to conduct another credit search. This is how we found out that Wells Fargo reported my late payment. Unfortunately, because of the late payment, my credit score dropped by nearly 100 points. Now we stand to lose both the house and our 55K down payment. I am 7 months pregnant with my second child and we need this house. I called Wells Fargo over and over pleading my case and they wouldn't budge. I sent a letter to the "correspondence department" and received a phone call from Loss Mitigation Specialist, Mr. David **. From the second I started speaking to him, I could tell he didn't believe me and would be no help. After 3 days of waiting for him to conduct his "research", I called him as time is of the essence. This clearly isn't important to anyone at Wells Fargo, but it's extremely important to me.
He said his research found that I did NOT change my password and never had trouble logging in. Basically, he called me a liar. I told him I'd email him proof, but he refused to give me his email address. His mind was made up way before he did his "research". I asked to speak to his supervisor and he told me he's the highest I could go. I wonder how the CEO of Wells Fargo would feel about that. He was less than kind to me and very condescending.
While I understand, as he pointed out, that there are several ways to make a payment and I failed to do, I stand to lose so much more than my $400 Wells Fargo mortgage payment. I've been a client with Wells Fargo for over 10 years and I'd think someone would try to help me. Whether this was entirely my fault or not, there is so much at stake for me and my family because of ONE late payment. I emailed the CEO, but have not heard back. I'm sure the man has bigger issues to deal with than my very small account, however, this is BIG to me and I need help ASAP. Any advice is most welcome.
In brief, I had a fraudulent charge on my account (small one). I called to work through the details. I was put on hold three times for over 36 minutes. I called back the next day, put on hold again but needed to get it resolved so I held. After finally speaking with someone, the man was rude, inconsiderate, talked over me and treated me like I was five years old. I asked to speak with a Supervisor. He told me there was no supervisor there but he would put me on with ANOTHER resolution specialist so I agreed.
She then proceeded to talk down to me, talk over the top of me, make smart remarks and basically talk to me like I was five years old. Still did not listen to what I was asking or offer a different solution. I've been with them for over thirty years. I've never been treated so poorly. I am truly disappointed in them. I am considering going to a local bank in my town and closing all my account there. No reason to be rude when you are in customer service. If you can't handle the customer, you should be behind a screen and not talking with them.
Worst company ever to get a home mortgage from! My husband and I attempted to get a loan modification when the company I was working for suddenly shut down and left me without income. We were told NOT TO stop making payments while submitting information they needed. We were responsible in doing everything they asked on time and very quickly. They asked for documentation upon documentation. We faxed everything so they would get it immediately, then they would request more. Once finally giving them all they could possibly get out of us, they made us wait about 30 more days. Then they said they needed something else and that all the current papers we had given had "expired" so we had to resubmit them as well. Frustrated and desperately needing help, we did as they requested.
Finally, they came back with a decision... They stated that my husband had too much of a deficit for them to decide what would be a good amount for them to deduct for them to help us so they declined us for the modification. How does that even make sense!??? Our home preservation specialist said in order for them to help, we would have to not make a payment in July, then only make a half of payment in August which would (in her words) FORCE us into default. We told her we are uncomfortable doing that unless they would put it in writing and she said they could not do that. So they tell us to default over the phone but do not put it in writing.
Of course we would have recorded the conversation but in our state it is illegal without permission which she refused to give us. Then she said it is the only way they could help us because we had not been in default yet (AS THEY REQUESTED) and it was their way of "GETTING AROUND THE SYSTEM". We are ready to have our attorney subpoena them for the recording that they take because we do not want to lose our house, but cannot afford to keep paying as our savings are now depleted.
I would not recommend banking with Wells Fargo if you are planning on doing any sort of traveling. Upon traveling, despite multiple travel warnings, they locked both my debit and credit card on multiple occasions. They sent me a debit card to my address in the states and cancelled my current debit card without telling me and as a result I can't use it and my bankcard is over 3,000 miles away. They have no facility for international payments that is even slightly convenient. I am extremely angry and will put my funds into another bank as soon as possible.
When I reviewed my business account bank statement on Sunday, there was a charge about Quickbooks Banking $14.95. I called Wells Fargo right away and questioned about the charge. The customer service representative transferred my call to online service department to cancel and eliminate this charge to avoid the same future charge. This online service lady was extremely angry and yelling at me that my husband signed up the Quickbooks Banking service. My husband wasn't possible to sign up this Quickbooks Banking service because he didn't handle any financial matters and he hasn't signed in our business account online for months. This online service lady just kept yelling at me that my husband signed it up, then transferred me to some department. I didn't even know what that was for.
I called my husband about this charge, and he confirmed that he had never signed up any Quickbooks Banking or any Quickbooks related services at all. My husband will be back tomorrow from business trip. We will try to call again. If it's still not working, we will find another bank who can accept us as customer. Wells Fargo's employees who yell at customers, if you hate Wells Fargo so much, why do you still work at Wells Fargo? Wells Fargo HR, are you able to recruit better employees than the ones yell at your customers? I respect each human being. But as a business account customer, how I can even talk this Wells Fargo Online Service Lady? She didn't hear what I said and shout on the phone.
The Online Service department just charged my business account for the charge we didn't know about, then this "crazy" lady yelled at me that I asked why the Online Service department charged the services. I'm the one should yell at this "crazy" lady, but I didn't. Here is why. Are you going to bite a "crazy" dog that just bite you earlier? My answer is no; otherwise, you are just another "crazy" dog. Whichever Wells Fargo Upper Managers, Directors, or Executives read this review, would you please hire some normal employees to handle your company's business? I am human and speak English, and I don't speak "dog" language. Hire someone can SPEAK not BARK. THANK YOU!
We have been using Wells Fargo for close to ten years and have wanted to change for about that long but never wanted to deal with the hassle but cannot stand their shady practices anymore. We have three accounts with them, a business, checking and savings. All supposed to be free until this month we received our statement with a $14 monthly service fee. Called and they said they changed their plans and no longer offer free accounts. Notice would have been nice no?? They said they sent out notices however we never received any notice regarding a $14 monthly fee being implemented!! Asked for them to waive the fee until we can figure out what to do as we aren't interested in paying almost $30/month for checking accounts and they said no.
For such a good customer like ourselves we find it funny that they weren't even willing to work with us just a little. $30 isn't much at all but it's just the point that you can't change someone's account without notice and if I wanted to pay a monthly fee I would have went with a bank I actually respect. We have had them hold checks we deposited for weeks with no reason, charge to view a check that was written, charge for bill pay, charge for transfers. This bank is a scam!
I had 220 dollars and went to go deposit it and went to the atm machine outside Wells Fargo and it says unavailable so I went inside and did it. But any how I handed the lady at the front my money. I slide my card in the machine and she counts 200. Like how the hell you gonna count 200 when I just counted it 4 times and it was 220. Is it me or does it seem like Wells Fargo employees can't count. I haven't even had them that long and I'm already sick of this damn bank. I will more than likely switch because of this. Just ridiculous. 20 or not I don't make much as it is especially when you get taxes taken out of your check. Wells Fargo needs to get their crap together. Any bank recommendations?
I went into Wells Fargo with my grandmother who has trouble understanding some English. I was there to help her with an issue and staff was unreasonable and rude and were not very knowledgeable. I have heard from trusted friends and family having horrendous experience at this bank. I will never give them my business!
I've been with Wells Fargo for a little over four years and have a great record with them. Unfortunately, I had been unemployed for a while and my grandparents would send me a check once a month to help out with my living expenses. For most of my time banking with them, I would go and deposit my check without any issue. The funds appeared right away, no holds, nothing. Lately though, when I go to deposit checks, they put holds on them.
I don't understand the reasoning since I've been getting and depositing the checks from the same person, same account, for eight months, mostly without issue. I've never been able to find out why I'm suddenly getting holds on my checks considering they've never had an issue with the checks being paid or my good record (no overdrafts, make credit card payments early and pay more than the minimum), and the fact that my account is not a new one. While I am employed now, I'm still waiting for my first paycheck, so I still rely on those funds they keep holding for no apparent reason.
Wasted my time and patience when trying to secure a debt consolidation loan. If you are being turned down you never hear from them again even though they say they will call you no matter what. Also, brought my elderly mother in to open a new checking account and they ran a credit check without telling us it was being run and denied my mother a checking account. She wasn't asking for a loan from them just a regular checking account. They should have asked her before running a credit check. If a bankruptcy is an issue or bad credit is an issue that should be stated prior to taking all your personal info.
Very disappointed in this bank. It seems to me that the very institutions that handle our money hold us to a different standard then they hold themselves. Their robo signing and taking bailouts are ok. At the time their customers need them most they shut the opportunities down and make them virtually impossible to qualify.
A credit card payment charge went through on my account and it wasn't my credit card. When I called to dispute it Wells Fargo they wouldn't have an answer for me for 10 days and was not sure when or if the money would go back into my account. As I said the charge to pay the credit card wasn't even for my credit card. Also on bill pay if the payment was set to come out of my account on Friday it never comes out until Monday. It should come out on the day I set it to.
My bank account with Wells Fargo was hacked yesterday and all of my information had to be changed. I spoke to a variety of unhelpful people during this process and am shocked and dismayed by the ineptitude of this institution. First they had me change my password and login info, told me that they would send me a replacement card, and that I would be able to go to a branch in the area and withdraw funds. I told the operator what state I was in currently, Louisiana, and she assured me it would be fine. However when I tried to look up a branch there are none in the state. This seems like a very important oversight to me. Since I am on a business trip and will not be home to receive my new card and with no branches in the state I was quite upset that the operator did not mention this when we spoke.
When I called back multiple times to try to fix the situation each time they asked for my account number which I do not have since they will not give you your new account number over the phone when they cancel your card and issue a new one. When I was unable to provide the account number they had the audacity to request my full social security number even after I explained that my account was compromised and did not want to give out my full social since I have to protect myself against identity theft, which was caused by this bank in the first place. After the operator argued with me about this I was then put on hold with a 20 min wait to try to speak to someone. I hung up and called back, had a 2 minute wait and was asked again for info I do not have even after explaining my situation only this time I was asked for my new login and last four of my social. This makes no sense to me, that one operator was able to access my account with my new login info while the other bullied me for my entire social.
Wells Fargo has been a nightmare for me in every way imaginable, my account was hacked, card cancelled while on a business trip, unhelpful in every way possible, with no branch locations for me to take funds out of my account. I called back yet again to see if it was possible to overnight my new card to my hotel, was told it would take 3 days to reach my location. I will be traveling back home in 3 days and have no way of accessing my funds till I am in a state that has Wells Fargo locations.
I will be marching into Wells Fargo when I arrive home and removing all of my funds and never looking back. This was the worst customer service I have ever received from any company, especially a bank. I suggest that anyone considering opening an account with Wells Fargo should reconsider, and run as fast as they can into a different bank. I know I will, once I return to a state that has a branch!
I am in shock. I use bill-pay through 2 other banks, the money is not taken out of my account until the person cashes it. BUT not with Wells Fargo, they take your money, and if the check is lost, unless you notice it, they keep it for at least 3 months. They use our money to make money. In my opinion this is fraudulent use of a person's funds.
When I inquired about it, they wanted to charge me a stopped check fee, then as I pursued the problem they told me they would not charge my account for the check that was never cashed. I wanted to send another check, but I had to wait at least 3 to 5 more days before I could have access to my funds! This is so wrong. And this hasn't been the first time Wells Fargo has taken my funds. MY funds, NOT theirs. They are big capital business operators. Hopefully, someone can stop them.
Approx 3 months ago I applied to refinance my car. Was told based on income and longevity with current loan I would most likely be approved. When I bought my car I was given a higher than average interest rate due to lack of credit history. I was just starting to build credit and the loan would help me do just that. I bought the new car on a 54 month loan (interest only for the first 6 months). Well 30 months later I wanted to refinance. Was told I should not have a problem and was quoted a rate of 5.99%. I applied.
Two days later was called and notifies they denied me based on not having a checking/savings account with Wells Fargo. Well I found another financial institution who would refinance me at an even lower interest rate than Wells Fargo had offered and then denied. The new bank cut me a check to pay off Wells Fargo. I went to a branch to do just that. They would not accept the payment at the bank and said I would need to mail them a personal check and included an added fee for each day it is not processed by dealer services. How am I supposed to calculate that fee when I don't know how many days it will take to mail and process the check??
I asked to speak to a supervisor on the phone (the branch mgr/banker had called to verify). We were put on hold for approx 10 minutes and then heard a silence from music for about 5-10 seconds and then a click. The supervisor had hung up on me. So frustrated. I'm glad I moved everything to one consolidated credit union. Over and out Wells Fargo.
Okay so obviously every bank has its flaws. I've been banking with Bank of America for the last 8 years and finally made the switch to Wells Fargo after being sick of Bank of America's outrageous monthly service fee. The major problem that I've been having in the 6 months of having a Wells Fargo account has been processing time and the order that bills are processed. I'm not sure why, but it takes FOREVER for various bills to be processed. Bills that I have higher priority over that are paid FIRST, with the money already taken out... doesn't seem to process until it's too late and a few days later another bill comes through before that one is fully processed sending me into overdraft with a 35$ fee, AND a returned check.
It's ridiculous how long some of these are processed and I don't understand why smaller amounts are processed FIRST over the bigger amounts that I needed processed when I had the money in the bank. The order that they process checks is really off, so it's been incredibly hard for me to catch up to all of my bills because of this. For example: I paid my BGE bill 5 days ago... money was already taken out... should've only taken one business day to process. However, only TODAY has it been finally processed after another bill was just paid today at the same time as my paycheck has been deposited. So essentially now BOTH of these bills will be returned back to me with a 70$ return fee. Wells Fargo is too slow. Never in my 8 years of having Bank of America did I have this issue with timing. Bank of America always processed my bills and checks in the correct order.
I was with Wells Fargo for nearly ten years... back when it was Wachovia... and I learned how absolutely terrible the company is. I became unemployed for nearly a year and a half, and I stayed in constant contact with Wells Fargo. I was being charged unauthorized charges, and after months of going back and forth between bank and the other company, I finally got some charges reverse; however, it was too late... Wells Fargo closed my account the day all the funds came back from the other company. The funds were stuck in cyber space for a while. I called and called, and basically was told that I could always start a new Wells Fargo account, and the funds would go back.
Even being with the company for so long, and never missing any payment until I was employed, Wells Fargo saw only my money, and lack thereof. It didn't matter why I couldn't make payments, it just mattered that I wasn't making them. I would not recommend Wells Fargo to my worst enemy. I now have Navy Federal, and they are OUTSTANDING.
We sold our boat and the young man got a cashier's check from Wells Fargo bank. Went to deposit it and Wells Fargo made a mistake on the check so now we have a $17500.00 cashier's check that is no good. Wells Fargo said they are trying to fix the check. So we are out of $17500.00 til they can try to fix this check. They said the funds are in the system they just need to wait for their service department to see how to correct this check.
My mother passed away on July 7th 2015. She only had a couple hundred in the account and Wells Fargo wants me to spend another 1k to get court documents to get what is left of my mother's account and close it. I have certified death certificate, her photo ID and atm card which they have now blocked me from using to get what is left in account. How ironic - have to spend 1k to get 200 which is left in account. I have given up, cannot win against a banking firm. They can take the money and shove it up.
Upon calling the customer service line and asking why my check I deposited on the Saturday did not show availability, I was told that checks did not process on the weekends but my balance would be available on the following Tuesday. I asked why it would take an extra day as compared to if I would have just waited to deposit it in person on Monday. She kept repeating the same information without actually ever answering the question of why I would not be able to access my funds on Monday which was the next day they would be open and able to process the check. I had to ask for a manager after what felt like dealing a human automated answering machine. The manager was instantly rude speaking to me in tones associated with the way you would talk to a child.
Upon him repeating his opening statement that this call is recorded in a way to seemed to try and implicate that I have done something wrong or illegal by being frustrated that they could not adequately answer question about their own service. I said things like "This is ** ridiculous" in which he replied that if I cursed even though it was indirect and had no demonstrative meaning in regards to himself personally, that he would terminate the phone call because of my language. Finally he answers my questions and tells me my check is being held an extra day because I have an opportunity account which requires additional authorization time. Normally I deposit my checks at the location closest to my work on the week day and I have no wait time. The manager then told me that he was going to report the manager that was doing that for me which was an initial reason why I set up my account with him.
Then he proceeds to essentially tell me that Wells Fargo will never make exceptions for people with opportunity accounts and that if I didn't like it I can find a new banking institution. Upon dropping the F bomb again in the phrase of this being ridiculous, he tells me that he is terminating the phone call. I asked him in the most decent manner I could muster what his title and full name was. He proceeds to hang-up on me. I will be going into Wells Fargo tomorrow and will get my check expedited specifically so I can close out my account. I just bought a car but cannot drive it because my bank can't give me money to purchase insurance and I have a friend that missed his flight and is stuck in Europe that was dependent on me.
Last time I was in the Wells Fargo branch they tried to sell me on a credit card but they won't trust my work check to clear in my account that I have been using regularly for months. Wells Fargo is a bunch of disrespectful, money hoarding, corporate vampires that has no care for the consumer. They know that in modern times you are essentially forced to have a bank account and they abuse that power by neglecting their customers. I will never have anything good to say about this tyrannical institution that abuses the need for them by taking advantage of the lower class. I would recommend putting your money under a mattress at a homeless shelter before I would recommend Wells Fargo. At least the money wouldn't go to a bunch of greedy disrespectful corporate pigs.
About 2 years ago a nj branch manager had allowed a fake check to be deposited into my checking account. The funds were never touched. I immediately went to my branch to find out why and was told my account has been frozen. After fighting for a week get my paycheck out of that account they finally released it and force closed my account. Now 2 years later I go to see about opening a new account. No problem. Deposit my funds then boom not even 4 days after they freeze my account for misuse of former account. I can't go to bank because once again it happened on a Sunday and ooo look loss prevention isn't open.
So now first thing tomorrow morning I'm going to the bank, getting my money out, and I will NEVER GIVE WELLS FARGO ANOTHER CHANCE. They have lost yet again another customer because they are thieves and want to penalize a customer for their employee's mistake. I will be taking my business elsewhere and Wells Fargo can kick rocks. They are becoming worse than Bank of America and that says a lot. Let's see how long it takes them to release my money this time because I have no problem filing charges against Well Fargo bank na. Theft is theft don't matter who you are.
All you need to know is their average rating is 1 star!! I imagine it would be less if no stars were an option. To charge someone to cash a check drawn from their own bank is ridiculous and just another attempt to make more money! How can they be allowed to get away with this?? How do they arrive on a $7.00 fee for a $250.00 check? After being bailed out by the taxpayers like myself, how can you justify this charge? I would keep my cash in a coffee can before opening an account at Wells Fargo!!
I opened a new account on July 22, 2015 online and I accidentally selected the option to fund the account by going into the branch or mail a payment. The screen told me that I can call a number and speak to a banker and fund my account over the phone. I decided to call the number. The banker asked me for my debit/credit card number that's in my name. I provided her with card information. She then told me the account is open and active and the opening deposit is on my account. After I hung up I checked my account online as well as calling their customer service to listen to my balance. Every time I would call it would ask me for my PIN and I was never given a PIN when I opened my account. I then proceeded to the option to speak with a banker and I was placed on hold for thirty minutes just to speak with a person.
When my call was finally answered, I asked him where my deposit is and what my PIN is. He said, "Your deposit will be on your account tomorrow. As for your PIN you will get a PIN in the mail in two weeks." The next day I checked my account and there is no deposit there. I emailed their online customer service about it. A banker called me and informed me that "there was an issue verifying my information on my card." I "could go to the nearest branch to make a cash opening deposit." As for the PIN, I could "ask the banker to open a debit card." I then went into a branch and the banker had an issue "ordering a debit card due to a freeze on your account." She called and called and got nowhere. "The back office said to call a banker at another branch because she was the banker who placed the freeze/block on my account and it says do not offer. The banker no longer works for the company."
Funny, I opened an account not long ago, then closed it a month later. The alleged banker didn't even open/close my previous account, so how could she place a block/freeze on my account if she "no longer works for the company?" The banker had no answer for me. She then goes and gets the branch manager, and her manager explains that the account "isn't allowed to have a debit card, if you need a PIN we can issue a PIN only. The account is an opportunity checking account, which is a second chance account." I then proceeded to tell him that when I opened the account they said it's an everyday checking account. He said, "that's what is says online but it's not." I told him that I will not stay with this bank and I would like to close my account because I've never heard of a bank not issuing debit cards to its customers. He said, "That's your choice if that's what you want to do."
I will never do business with this horrible bank ever again. I only went back to them because I wanted to give them a second chance and they blew it. I will tell all my family, friends and people that I meet not to go with Wells Fargo and about my experience and I recommend whoever reads this whether from, Wells Fargo or otherwise never to use this bank. I have since opened accounts with Chase and I can already tell that they genuinely care about their customers and not how many products they can sell you.
After making payments for months I was 4 days late with a payment. I wasn't aware I was late and pay by online banking so when I got the next bill I put in the drawer as I had already sent the payment for the next month. We started getting phone calls but they wouldn't speak to me (retired) and my hubby was never home when they called. After speaking to them on the phone we realized they wanted $26 late fee for May so I sent them the $26. The next bill they wanted $128 instead of my regular payment of $53. AFTER YET ANOTHER PHONE CALL I was told I was to pay the $128 each month until September to make up for the late payment in May. I asked why and they said "That's just how it works."
I went into Wells Fargo with my stepmother who has trouble understanding some English. I was there to help her with an issue at the bank, and the staff was unreasonably rude and were not very knowledgeable. I have heard stories from trusted family and friends having horrendous experiences at this bank. I will never give them my business.
Horrible customer service! Just to close the account I has been seated for more than 1 hour waiting the funds. I don't recommend this bank.
Now for the third time, my check numbers do not always print on my statement. Makes it more difficult to reconcile account when you search for a check number range and the number does not appear. On each occasion I have emailed and written Wells Fargo and the response is ALWAYS the same. If I used their checks from their printer, I would not have this issue. Hmm, some seem to print and others do not. But, if I only used their checks instead of mine from another printer, the issue would go away. I have been a customer through all the transitions, i.e. Meridian, First Union, Corestates, Wachovia and now Wells Fargo and NEVER had this issue until Wells Fargo. There is never an apology -- just your fault because you use different checks. This is not right. BUT, aside from this statement issue, I have no issues. This needs to be fixed. Accountability to provide accurate account statements falls to Wells Fargo.
This morning as I checked my balance at Wells Fargo I noticed they posted a service fee of $13 on my checking account. According to the contract (everything is a contract when you sign up for something) I was told there is no service fee as long I don't request hard copies of my statements. I've been a customer from 1995 at First Union, Wachovia and now Wells Fargo and I am treated like this. They sent no notes, or mail or e-mail to announce this change. After a long discussion with a supervisor she gave me a partial reimbursement of $3.25 and pocketed $9.75, which in my opinion is unjustified.
This supervisor also told me, the change was communicated in the monthly statement and I could have avoiding it by switching over to a different type of checking account 3 months ago. How should I have known this??? I have decided to close my account and open a checking account at a different bank. STAY AWAY from Wells Fargo, they are stealing our money.
Wells Fargo Bank failed to tell me that when I exchanged money that I most likely would not be getting it back at the same rate. I did not use all my money when traveling. I returned home with extra money. If I was to exchange it now I would lose over $200. I have had to hold onto it since April and have also lost interest of that money.
On November 2014, I ordered a pair of boots from Uggs with my debit card as I always do. I returned the boots and was expecting a credit of 135.00. The Wells Fargo states that transaction never occurred and refuse to give me the money, and I have a receipt for proof. I just received a letter from their Charlotte, NC office saying they have closed my claim without ever allowing me to present my receipt. The staff is very rude and I was treated as a senile individual. As soon as I get my refund, I will close this account. This is not my complaint with this bank. I have remained a customer because of its convenience. This bank is the worst. Please do not put your money in this bank.
Recently Wells Fargo has cost me to lose over $900 in one of my accounts and they refuse to do anything to rectify the situation. In May of this year I put stop payments on three companies that were drafting out of my account i.e. High payday loans prior to my departure on a 3-month overseas vacation. I figured I would settle with these companies when I came back home my business. They charged me $93 to do this and said everything was okay. Well lo and behold to my dismay, all the charges came through while I was overseas. Numerous calls to bankers (7) in all saying it would be care of with ended with no satisfaction. One even had the audacity to say I need to pay the bill. Since when are they the collection company also. I also have to pay $300 in roaming fees from overseas. Well they have ruined my vacation. My card says member since 1975 lol! This week all that will change.
Well where do I start! We were led on under false loan approval accruing my business extreme debt before our opening, Merchant Services began billing us immediately regardless of not conducting any sales, allowed my business account to continue being overdrafted a grand total of $2100.00 to date, which includes additional $35.00 NSF fees on top of $35.00 overdraft fee $70.00 for a transaction that is $00.99. Meanwhile back at the ranch my struggling pastry shop is literally giving them all of our credit card transactions which they have been holding for additional days allowing more overdrafts and NSFs to accumulate while our funds are just literally going to the hands of some greedy executive who is getting fat off of my pastry's **!
I refuse to pay them any more money and have transferred over to beneficial state bank and have temporarily stopped taking cards until I have switched merchant services over, at least with this bank 1/2 of the fee goes to a non-profit! Now Wells is trying to say I will be charged a $5,000.00 cancellation fee? What are they going to do if I don't pay it? Nothing. They have already ruined the credit score so what does it really matter now! I refuse to pay them their make belief fees... It's ridiculous and to the point that I would like to gather as many as possible to file a class action lawsuit to get our overdraft fees back!
We experienced many fees for an overdraft that we immediately corrected. We received notice of the overdraft and then made a deposit right away to cover it. They didn't reverse the fees anyway even though it posted right away. Since we already had many personal and business accounts with another bank we decided to leave Wells Fargo because of their many fees and resistance to reversing them. The bank we were currently using actually had zero fees for a lower balance while Wells Fargo charged higher fees with a lower balance, seemingly punishing those who didn't have enough money in the bank. It would seem to make more sense to charge with a higher balance as the customer could afford it more.
Closing the account was difficult. We decided to close it when our balance got to 10.09. I requested a check and the response was that they cut me a check for .09 - well I asked where was the other $10, and saw that they stuck me with yet another fee for a "low balance". I talked to someone on the phone and they reversed the fee when they found out I had already requested my account to be closed. I still hadn't received any checks. I physically went into a branch and had to wait in the Lobby to be helped, the whole time I was questioning myself to be waiting for a $10 check. Finally someone called me, looked up my account and said my check was on its way. This was several weeks ago. I received a check for .09 cents last week and yet to receive a $10 check. I don't know why such a small amount bothers me when I've had $35 fees assessed to me before and I guess it is the principle of it.
Another reason I deactivated my account was that there was a time when every time I would visit a branch they tried to sell me on a service. One time I asked a question and I was bamboozled into sitting down with an associate and ended up telling him information that I shouldn't have. But, every single time I would see a teller I was always given an offer or asked to speak with one of their associates about my account. That was probably as much of a turn off as the fees. I've been very happy with 1st Bank and have my entire family and business account all set up with them. They have all the same features like Bill Pay and Mobile Deposit (and I could not get Wells Fargo mobile deposits to work on my phone either which is another count against them). The bankers were friendly but I just didn't care for the customer service and overcharging of having an account and all the fees.
I needed a credit card to build my credit. Wells Fargo representative told me to transfer money from my checking account to the secured credit card account for 12 months. The card will become unsecured. Made my payments on time, no late fees, no over the limit. Call into customer service and ask when will my card become unsecured and money deposit back into my account. Each customer representative tells me all kind of ** stories about they're not reviewing my area in which I live in. I was misinformed about that program.
I would not recommend anyone being business with Wells Fargo as far as credit is concerned. I feel like they're holding my money hostage. Customer service has no answer. They want you to write in to corporate answers about your money. I abided by their rules and they are not hold up their end of the bargain. I'm going to pay off my credit card and close that account and apply for Capital One. No hassles, no headaches, no **.
I'm two months into banking with Wells Fargo. Wish I had read these reviews before I opened my account. The first month I purchased an airline ticket. The funds took nearly two weeks to be deducted from my account. I was worried the airlines ticket wouldn't be honored as the flight took place before the funds were deducted. This was a cause for concern for me. The second month, I paid my bills and two payments still haven't been deducted 14 days after the payment was made. I called the bank and they tell me they see no payments despite my having confirmation numbers for each payment.
I call the companies that the payments were made to and they tell me that the bank reversed the payments 8 days after they were made, so I've now incurred two late fees from these creditors as a result of this. I've never had a late payment to these creditors until banking with Wells Fargo. I call the bank and they say they didn't reverse the payment, I must have entered my account information incorrectly and yet my creditors read back the account numbers I provided them and they WERE correct. Already looking for a new bank and can't wait to close my account with Wells Fargo.
I had 4 accounts with Wells Fargo. They closed my account that my direct deposit goes to WITHOUT enough notice to change accounts with SSA. They refuse to acknowledge their ERROR. Their response is this, that account is closed. "We can't tell you where your money might go." But Wells Fargo will send a cashier's check to you in a couple weeks with whatever they deem you are entitled to.
I have been banking with Wells Fargo for almost 2 years now and have my personal and business accounts with them. I am a Private Investigator and I had just collected on an estate in which 17 of the heirs live in the United Kingdom. One of my clients was having a problem with the check I had sent him representing his share of the estate. I then offered to wire transfer the funds but told him I had to put a stop payment on his check and there was a wiring fee. The client agreed to those fees coming out of his share.
I went to my local branch office at Wells Fargo and I requested a wire transfer from my business account to a client's bank account in the UK in the amount of $1073.17. The banker, by the name of Paul ** drafted the transfer on his computer using the written paperwork I had provided and then had me sign. He then printed out the paperwork, handed it to me and stated my client would receive the funds in 1 to 3 business days. The client contacted me stating that he had received his funds the very next day and upon learning the amount, which looked like too much, I looked at my receipt and Paul ** paid the client $1733.92!
Upon contacting the client, he refused to wire the overpayment back to me and upon me contacting the local branch where this happened, I was told to tell the client to leave the transfer alone and they would pull it and resend the correct amount in a few days. I was also told that I had 45 mins. once a wire transfer was made to call it back, naturally I was not told this at the time of the wire! The client refused and took off with the entire deposit, leaving one of his family members $660.75 short on his share of the estate.
Wells Fargo's resolution department contacted the branch manager today and stated to me that they will not refund the overpayment to my account (which is not my money, but another client's in the same family as the thief) and that they contacted Barclays Bank in the UK and they refused to pull the wire! I even contacted the District Manager, Chuck ** last week who said there was no guarantee that the funds would be reimbursed. Needless to say, once all of the family's funds have cleared my account, I am closing all of my accounts and banking with someone else. This is totally unbelievable!
I was recently hit by the IRS scam where I was scammed for a cash sum. The sum was deposited to another Wells Fargo account. I went to the bank immediately after the situation, but was told there is nothing they could do. I went to the police, filed a claim and was told to go back to the bank and try to cancel the transaction. My request was denied and I was told there is nothing they can do, even though my transaction was still pending. Even the police were very frustrated working with them. They are horrible at making customers feel safe when it really matters. DO NOT HAVE ANY BUSINESS WITH WELLS FARGO.
On July 7, 2015 I attempted to make a cash deposit at a Wells Fargo ATM Machine in Hattiesburg, MS. I've done it numerous times before - and placed as much as $5000.00 in the ATM at one time. On this particular day I was only going to deposit $2300. I first placed the $2300 in the ATM machine - all bills were crisp and new and mainly $100 bills. It only took $200 of the $2300 and gave me credit for the $200. It spit back out the $2100.00 it did not accept. So I tried it again - but this time I only placed 20 of the $100 bills in the machine - for a total of $2000. This is where the nightmare began! As it went to count the $2000 to confirm it - the machine malfunctioned and advised me it could not return my $2000. The ATM then asked me to guesstimate how much money I entered into the ATM. I pressed $2000 and then it popped out a receipt showing that they gave me a credit of $.01 and they would correct it in 48 hours.
It has now been over a WEEK! A week!! I've e-mailed their CEO, I've been escalated to their ATM department and on and on and on. They opened up a claim for me and it hasn't helped. I have been so upset over this - as it should not take this long - that I've contacted the BBB, Mississippi Attorney's General and so on. I fear they are going to tell me they did not have any overage - which tells me there was internal theft or that it is still stuck in the machine. What company takes an extra $2000 in their ATM machine and doesn't have an answer a WHOLE WEEK LATER? I am still waiting to hear back and when you call them (because the local branch doesn't deal at ALL with the ATM) they are heartless, do not care, spit out policy and tell you to have a good day.
I NEVER WRITE REVIEWS OR CUT UP OVER COMPANIES - BUT THIS HAS TOTALLY CAUSED ME MAJOR STRESS. I understand customers can lie or claim they tried to deposit money and so on - but with my history of placing several thousands of dollars into their ATMs and not to mention the $2300 I tried to deposit was from a check I cashed in in their Branch just an hour before I tried to make the deposit. If and when they return my $2000 - I will close that account down ASAP and NEVER do business with them again.
I am completely annoyed. I asked the lady if she could help me do a wire transfer online and she said "we don't do online assistance" and transferred me. I ended up being transferred 6 times, all for them to say, "You are unable to do it online but have to go in the bank." With a busy schedule and technology world why are we not allowed to send a wire transfer online? Crazy!!
Store # 11390 70. Went to cash a check from my job. My employer banks with Wells Fargo. Had my valid driver's license and my social sec card. He cashed the check and stated that he would not cash again without a debit or credit card. Then charged me $7.50 to cash a $300 check!! He was arrogant and could care less about drawing in new clients. He did not say hello nor did he once ask if I would like to open an account. He just kept asking for another id, credit card, passport, etc. I have a printed social security (federal document) and he wants anything but that. His name is JoDennie on Hazeltine Ave. Do not bank with him. He thinks he is superior to the people to do business there. Consumers, businesses and employees pay his wages. He needs to be reminded of that!!
I was a Wells Fargo customer for at least five years and a substantial amount of money went through my accounts at that bank. In February or March of 2015, one of the bankers ** at the Wells Fargo branch on 9600 Bird Road (SW 40th Street) in Miami asked to have my safety deposit box key in order to verify my box number. She disappeared for a minute or two into the vault room and returned with my entry signature card. I never gave her the box number, but she was able to return with the entry/signature card. After leaving the bank I became alarmed for several reasons: The box numbers are not written on the key. A banker asking for a customer's key is a severe breach of severity protocol. The banker ** returned with my card despite the fact that she should not have been able to locate the signature card without a box number.
I returned to the bank within a day or two and requested a new safety deposit box from the bank manager. ** stated to me that: Her bankers (including **) were trustworthy. Because there are cameras in the vault room itself, there are no potential security issues, despite the breach of protocol. I later discovered that the entrance to the safety deposit box vault is monitored with cameras, but the interior of the vault is not in order to maintain privacy and assure security. Thus the bank manager ** lied to me (and continued to do so). Despite the fact that there was a breach of security protocol, the bank manager ** stated that there were not any other safety deposit boxes which I could move my possessions to. I asked for several months and was refused.
Keys can be copied via an impressioning kit which costs less than five dollars and simply require that a key be pressed into a soft substance which maintains an impression. It seemed strange to me that this banker broke protocol, left with my key, never asked for my box number, yet returned a minute later with my signature card - despite the fact that there are between 500 and 1000 safety deposit boxes in the vault? Good memory? I had my doubts.
After doing research abroad for 5 years I came back to the United States to find myself under suspicion due to the places which I had traveled and my areas of study. I experienced home break-ins, high level computer hacking, identity theft and the same unknown people popping up in the places I frequented in public in Miami, no matter how far removed from each other. I tried to discuss the issue with the FBI, but they refused to investigate. Thus I began to wear a body camera in order to validate my issues with these intrusions and invasions of privacy.
On the 27th of June (Saturday) I went to the Wells Fargo Branch on 9600 Bird Road to access my safety deposit box. Another person who looked vaguely familiar followed me in to the bank. I gained access to the vault, spent five minutes in the private room attending to my business, and then packed up the box and went to put it back into the vault. The banker who accompanied me told me that I could not go back in to the vault because another client was in the vault area. I had no issues with that because it demonstrated good security protocol. I waited in the small private viewing room. Two minutes later, the bank attendant knocked on the door and told me I could replace my box in the vault room.
When I entered the vault room, I noticed that one of the safety deposit boxes had an open door, with the keys left in the door. As I was putting my box back into its space, the attendant in the vault room opened the door, and allowed the other client into the room with me to retrieve his keys. Instead of getting his keys immediately, the client focused on the location of my safety deposit box, but would not meet my gaze. He then retrieved his key - almost as an afterthought.
ISSUES: Two minutes earlier the same bank attendant denied me entrance to the vault room because there was another customer in the area - but she decided that this customer was not held to the same security protocol I was, and allowed the location of my box to be made known to a stranger. The banker simply opened the door for the customer without any questions and without the customer even knocking. This questionable activity appeared pre-planned (or at least discussed in advance). The banker had the option of closing the safety deposit box door, locking it and handing the keys to the customer or telling him to wait until I left the vault area - instead she gave him immediate access.
On Monday the 28th of June, I returned to the bank, explained the situation to the manager ** and asked for a new box. ** responded that Self-serve safety deposit box vaults meant that clients (strangers) were allowed to be in the vault area at the same time - and that this was a normal occurrence at her bank. She then refused to change my location, despite another breach of security protocol. I called Wells Fargo Bank Reps, spoke with people in the Wells Fargo Security Center and spoke with individuals who worked in the executive office in California. All of them claimed that: It was against Wells Fargo security protocol to have two customers in the vault area at the same time. It was against security protocol for a banker/employee to take a customer's key for verification and there was no means for that employee to determine the safety deposit box location via the key - but that was what the banker ** claimed to need the key for.
Versus giving me a new safety deposit box, district manager ** called me. When I asked him if he was familiar with the situation, he stated "What situation? A customer entered the adjacent (private) safety deposit box viewing area at the same time you were in the other room." I stated that I had not called to complain about that and that the issue was that another client had entered the safety deposit box vault room, was given instant access by a bank employee and seemed to be intent on marking/determining the location of my box. ** then basically told me that I was not being straightforward and that his bank staff had no reason to lie.
The subsequent day he called me again, said he would review the video and then stated that the customer was an old Asian Man - approximately 75 years old - who had been a bank customer for at least twenty years. I responded that either the banking staff was lying to him or he was not being honest with me. The man who followed me into the vault room was a Latino male, late thirties to mid-forties. I then went and reviewed digital footage from my body camera and discovered that the person who had followed me into the vault room looked familiar for a reason: he had followed me through at least two other commercial locations in SW Miami within a short time-frame. I then forwarded pictures of the individual to the CEO of the bank, as well as the board of directors. I explained the entire situation and requested that my box location be changed immediately.
Wells Fargo returned very few of my calls and said an investigation had been started by bank security. On Friday the 10th of July, Wells Fargo security told me that they were closing my accounts and that I had thirty days to get the items from my safety deposit box. When I went into the bank on Saturday the 11th of July, I was told that: My accounts had been closed. I was obligated to remove all items from my safety deposit box at that moment. If I returned to that branch or any other Wells Fargo branch I would be subject to legal action (arrest??).
So the bank employees broke security protocol numerous times (** + 2 other employees), lied to the upper level management about what had happened, the age of the other client, etc. - and Wells Fargo responds by becoming abusive to a long-time client. During conversations with people who work in conjunction with the executive office, they verified that: Another individual did indeed enter the vault when a bank employee opened the door for him. This was a severe breach of security protocol. The individual who entered the vault area (as my videos reveal) was indeed a middle-aged Latin male, not a 75 year-old Asian.
I asked the corporate office several times to have someone other than the rude and abrasive Mr. ** call me back - that never happened. Even after the bank said that they were terminating my business relationship with them, they failed to even honor the 30 days (from receipt of the notification) that they had given me. What bank would want to perpetuate a liability after security breaches? Employees that were complicit in a plan to illegally enter a clients safety deposit box. The pervasive dishonesty of the employees at the 9600 Bird Road Branch in Miami (Zip 33165), plus the sequential security breaches should give other clients or potential customers the opportunity to consider the security of their possessions in the safety deposit boxes of that Wells Fargo Branch.
Given the fact that I have several prior videos of the fellow who followed me into the vault, the fact that the employees lied about his description and the fact that my key left my line of sight - to be returned with my signature card, indicates a well-thought out plan to commit several felonies. In my opinion, the Latin male who entered the vault behind me is a sub-contractor for rogue law enforcement groups working with federal funding and had full cooperation of several of the bank staff - who were consistently dishonest and showed a pattern of activity which indicates blatant disregard for the law - and for the security protocol of Wells Fargo Bank. Caveat Emptor!
I recently tried to make a purchase with my debit card and I was declined. I knew I had money in account so I checked and discovered that unauthorized payments were made in my Bill Pay. When I called the bank I was told I authorized them. I did not. Now my account is frozen.
I have been depositing my payroll checks for almost a year and then all of a sudden wells fargo decided to hold my deposit for a day or two. Which with someone like me who lives paycheck to paycheck means you pay your bills on counting on that money being available. But it was not so then I starting getting overdraft fees because they held my paycheck and now they are holding it even longer because of the overdraft fees which they caused in the first place. This is big banking at its worst. Do we live in Greece now???
I have a 401k with Wells Fargo through my job, unfortunate circumstances have caused me to apply for a hardship withdrawal. After I filled out all the paperwork I was called and told I needed another piece of documentation. I faxed that off and still nothing. I have been dealing with this for a month now, maybe more than that. I work hard to earn my money, and now that I need it they are dragging their feet. I can never get any answers as to what is going on, no one calls. The bank is hoarding money that isn't theirs, this is the worst bank on this earth!!!
I had purchased some furniture on a credit card administered by Wells Fargo. Later, in the middle of the promotional zero-percent APR finance period, I bought additional furniture also qualifying for zero-percent financing. I made appropriate auto payments in order to pay off the original balance within the payoff period, as well as making even payments towards the new purchase so that it would be paid off in time. Problem is that they were applying my payments EVENLY between the two balances, and were far too happy to smack the first purchase with a full dose of interest. I called them and explained that if they applied $80 of the funds that they had mistakenly applied to the second promotional period to the first, there should be no interest. They refused. The man who answered the phone was so profoundly unhelpful, unfriendly, and rude. He even chuckled when I requested his supervisor.
I spoke with the supervisor and explained that I wanted her to take a moment and see the situation from my point of view. I had never missed a payment, my payments were calculated correctly, they were just not applied correctly, and I had no control over that. She said "It's not that we don't see things from your point of view (and laughed) it's just that you were notified that you had to make an additional $80 payment in order to avoid finance charges." I reviewed my bills. Yup, in fine fine print on one of my statements, it did say that. I explained that I was paid AHEAD of my bill, and that I wanted her to explain how I could be paid ahead and at the same time charged interest. She said, "well, sorry if we lose you as a customer. Anything else?" I cannot recall a more infuriating customer service scenario. Might as well have been talking to a machine.
Wells Fargo closed all of our accounts without any notice and they said it was a "business decision". We didn't do anything wrong. We looked up online for any clue and found that they might be thinking we were involve with bitcoin business, which we NEVER did. We didn't even know what bitcoin was! Now few weeks later, our Discover credit card, which we use a lot and NEVER carry balance, is closed too! We had $18500 credit with them and have been a perfect customer! I believe that they did this because Wells Fargo did! And again also a business decision!
We need justice! We have a very good history with them. We try to have good relationship with banks and we thought we did a very good job. If we had done anything wrong, we would understand, but we did NOT and do NOT do bitcoin business!!! What do we do now? Wait for the next surprise from another bank? Wells Fargo I hope you see this even though you don't care!
My dad recently passed away and I had to handle his accounts. He was with Bank of America, Chase and Wells Fargo. I called all 3 banks on the same day to notify of death and find out where to send the death certificate. Each bank took my information, reminded me that within 60 days I could still get marketing materials as it's already in place but all other mail would stop. The woman on the phone actually had attitude with me and told me that I should just walk into a Wells Fargo to handle this. Close to a month later I am still receiving letters from Wells Fargo about overdrafted and late payment accounts - forwarded mail. I then walk into a Wells Fargo to handle this and make sure everything is taken care of. The women looks in the computer and states that it was never done. She makes sure to call some 800 number and take an original death certificate to ensure I will no longer receive mail and all accounts closed down.
3 weeks later I receive a check for 1 penny - thanks Wells, it cost more for you to send that. Then now 4 weeks later I receive another checking account statement showing the closing of the account and the charged off amounts. I understand that there is protocol, but there is no one to dispute this account. If anyone knows about dealing with the death of a loved one - what makes the process that much harder is even 2 months later still receiving account notices and documentation when I have tried twice to handle things properly. And let's note that Chase and B of A have never sent me anything more than a letter a few days after my phone call with their condolences and confirming account closures. Wells Fargo needs to get with it and not make a difficult process even harder.
Wells Fargo is doing fine in terms of ATM locations and basic services; but anytime or anything that forces you into a branch is a killer. I am a professional and very busy also. Wells Fargo forces me to go into a branch to do a wire transfer. WHO DOES THAT ANYMORE? Then you have to wait on that one person who is always unavailable to manually conduct business. UGH!!!! Seriously Wells Fargo, where is your leadership and IT department?
After our father died, we were granted a 90 day extension to sell the house on our own. We spent countless hours showing the home to prospective buyers. Faxed a full price contract to Wells Fargo on 5/5, along with request for 2nd 90-day extension to complete the sale. We're informed via phone that we met all rqmts for 2nd extension, but when the time came to received the loan payoff from WF, it came from a law firm and WF had foreclosed on us. By the time we closed the sale we owed $6500 in legal fees which should have been cash to the heirs. But, instead, it was cash to the lawyers and WF.
My requests to speak with Managers were met for three weeks by "We are Looking into it" and "We are waiting to hear back from other Depts". System of faxing in documents is faulty as it takes three weeks to never to have them entered in the files and then updated by "back office". I know they have closed their Reverse Mortgage Dept, but they should not be dealing so poorly with their customers. Not giving up!!!
Absolutely the worst, distrustful, evil, hateful, and unprofessional customer service I've ever encountered!!! As with most banks Wells Fargo is by far the biggest crooks out there. I believe anyone who has anything to do with helping this p.o.s company will have to answer for their crimes one way or another someday. I HATE YOU WELLS FARGO!!! Rot in hell!!!
Pass this on... I stop at a Wells Fargo ATM in New Smyrna Beach, FL on my way to work - the ONLY one on route 44 before it opens into no man's land. Then onto I-4 where I get off in Altamonte and work is right off the exit, no Wells Fargo in sight. Well the ATM I stopped at on my way out of New Smyrna Beach, was out of money, so I go across the street to the gas station, use theirs, and I'm on my way. I IMMEDIATELY call Wells Fargo and the rep. assured me since it wasn't MY fault their ATM was out of money, my $2.50 fee will be refunded.
WHEN issued, as it hadn't been assessed yet. Granted, this is for principle only. When it is assessed and I call back, I'm told by the first rude rep., "nope, should have used a Wells ATM". AFTER telling her the story of no Wells ATM money, then I ask for a sup., and get a glorified team captain, or possibly the wizard sitting next to the brain surgeon I'm currently talking too, and she tells me, RUDELY, "well, there's plenty of Wells ATMS's you could have stopped at". Really, here are my GPS coordinates of where I am and where I'm going. NO WELLS ATM's ANYWHERE, unless of course I want to go 30 minutes out of the way and be late for work. So I ask for HER sup., and get a response that they don't take calls, but I can leave a message and will most definitely get a call back.
Left the cell #, home #, and a detailed message and two weeks later, nothing... NOW, I just got off the phone with a third level manager whose reasoning behind not refunding my unjust fee, was that the $2.50 fee is standard Wells policy for anyone who doesn't use a Wells ATM!!!! AM I TALKING TO THE DAMN WALL??? I calmly explained for the 100th time that I TRIED to but it was out of money, but my response was, "we are sorry for that, but policy is policy..." SO, in essence, I'm getting charged a fee for a service I DID NOT EVEN RECEIVE. Not to mention, they did not honor the word of the first representative who said I would receive the refund, and ALL their calls are recorded, so no excuse there, just plain lie upon lie!!!!!! Please spread this to as many people as possible. The devil banks at Wells Fargo. I want over a billion hits on this and for all people to truly know how these big banks treat their everyday middle income customers.
So I went to Wells Fargo inside Fiesta in Austin Tx and I opened a Savings account. The teller who helped me forgot to tell me that I could only use it 6 times per month and so I was happy but then they charge me 15$ and they had change my account to a checking account so I wanted to see if I could change it back. This guy was rude and unprofessional so I closed my account, never going back.
Wells Fargo is the worst bank. They try to give you a partial $8.00 refund of the actual $35.00 which is nothing solved for your hard earned money and frustrated customer... Besides they put your transactions pending and even if you make a deposit the next day, they will assessed you overdraft fees.
I have been a long time loyal customer of Wells Fargo. I fell and broke my hip socket while in another state from the one I live. I spent 8 days in the hospital and was released today with prescriptions for medication. If you know a risk of hip fracture is blood clots and I have coronary artery disease. I finally made it home and sent my son 40 miles to a neighboring city that had my medications needed. After meds are ready he tried to pay with my debit card. Wells Fargo declined the payment I had over 50,000 in the account. My son called and informed me what happened. I called customer service and after trying to explain to their computer I needed to speak with a rep I then had to hold 6 minutes.
I explained to the guy what was going on and he asked for the account number. I did not have it handy since my son was 40 miles away with my card. The guy then said "let's do this another way" and asked for my social security number. He pulled it up then asked me for the expiration date and 3 digit code on back. Well I didn't have my card is 40 miles away I tried 3 times while I was on phone with him to access my account via my Wells Fargo app on my iPhone. All 3 times I got a message unable to retrieve your data. He then says my son would have to call back. I asked if he could call my son's cell and work it out his reply was "no". I asked if he had to call back deal with the computer then wait like I did and he replied "yes". I told him he just lost a customer and he said "sorry".
My mom is 68 years old, can't speak and write English and definitely can't use a computer. We were at a branch with a personal banker trying to reset my mom online account. She has me look at her account to make sure her retirement money is deposited and anything else that may not be correct. Customer service refuse to talk to me even with mom permission. We used their translator and the calls with translator dropped a few times.
But ultimately after an hour on phone with customer service said we breached security because no one is allowed to log in my mom account and if she does not know how to log in on her own, she does not need access to online account. She needs to come in to a branch check to make sure her account is accurate. What teller want to ask if this was a real check? What if there are any other checks that she wrote? And FEES. All sudden there were fees in her account. Is this a way for them to rip off senior citizens or non-speaking customers??
We banked with Wells Fargo for almost 30 years. We had business accounts there as well as personal. The bank held our deposits for several days, but every withdrawal came out immediately. They charged fees on our withdrawal as overdrafts even though checks were drawn on local accounts. When the economy took a dive, we really struggled and asked for lower payments. They would not negotiate anything. We have since left the bank as they would not negotiate any lower payments on our business loan and have since raised the payment amount and will not negotiate.
It is not a wonder why people resort to lawsuits. We have no intention of defaulting on our business loan and will pay the loan off. I would not do business with Wells Fargo again. Any small business is advised to seek other financial institutions. The only way to talk to anyone about business banking is to called their phone system which is not responsive. They cannot transfer you if you are returning a call to a specific person, it is a big waste of time.
I went to use my Micro Center private label card and saw that it had no available balance. When I called and questioned Wells Fargo about this, they stated that the card had not been used in 18 months. If I wanted to use this form of credit again at Micro Center, I was told that I could apply for another account. This is not the point. While this might have been included in the T&C, I feel there should be some accommodation, or certainly a warning, for a current cardholder to know that they are in danger of losing their account. This experience sours me on both Wells and on Micro Center, since they showed no loyalty to their customer, and instead deferred back to Wells.
I opened my account a year ago since. If had many issues they take your hard earned money promise and ensure they will put it back in your account only for you to get a runaround. Horrible company and horrible customer service. This place sucks! I hate wells fargo!
I don't have time to get to a bank that often as I have had a lot of medical and dental appointments as well as others and usually get home around 6:45. Their online and telephone banking is archaic. They will not take outside payments. Other banks, no problem. Have the time when get to the bank when it opens, the fees have already been added. Boo on them!
Attention men of color!!! Do not go into a Wells Fargo bank and sit down to wait your turn. I was profiled at Monroe Drive in Atlanta and Central Ave in East Orange, Nj and months apart but the same scenario occurred. I was approached aggressively by two black females managers who angrily approached me about being helped. I was waiting for the customer service rep and for the line at Central Ave. Now that I have complained to the Wells Fargo executive offices, boat, branches, 1800 number, Wells Fargo corporate security has said the Park Ave branch in Nj has deemed me a threat and they are closing my account.
On July 2, they cut my card off early. And I have been told never to go into a Wells Fargo branch again after July 2, 2015 or I will be arrested by law enforcement. No one wants to help or discuss this matter. Racial discrimination still exists!!! Unbelievable. And by the way, one bro at corporate told me I was profiled. He said they probably thought I was casing out the Bank while I was sitting??? Again unbelievable and look what happens for speaking up???
After 24 years it was finally time for that last mortgage payment and Wells Fargo requested I call them to make arrangements to close out my loan. Me I would much rather have gone down to my local branch to talk to a mortgage banker in person. But here I go doing it their way. Called them and talked to this very helpful lady **. She tells me that it's no problem we can get it all done right there and assures me that Wells Fargo is making my property tax payment due on June 15th by May 28 and close out the mortgage account with what is left in my escrow account. Lady ** also tells me that I will receive a payoff statement that will reflect that. On June 28th I receive a check in the mail from Wells Fargo for $1799.38.
I bet you all think what I thought at first EXTRA MONEY for me. Ha-ha not really because Wells Fargo did not make my scheduled tax payment and I now owe an extra $195.00 in penalty's and interest. So I called back and explained the situation to first a clerk and then a supervisor but as expected got nothing but hollow excuses and them naturally not being responsible for the penalty and interest they caused me to own due to their lack of action. Well let's say the conversation ended with me assuring the supervisor that this will be the last time Wells Fargo cost me money since I will be closing all my accounts with them and finding a less dishonest banking institution to conduct my business with in the future.
This happened in NJ, my Wells Fargo signature visa card was hacked and someone they wrote me a letter by the name of **, tried to take 500$ out of my account. I filled out over 10 papers with the fraud department and they said they would take care of it. I meanwhile closed all my accounts and opened new ones as advised by their fraud department. I also closed my visa signature card account as I noticed charges on it that I didn't make. I thought everything was handled correctly until I got a letter saying I owe them $501.95. I tried to resolve this with the bank.
They said I need a reference number. I gave them one, they said it was the wrong number. And I went to the bank in person and they couldn't help me so now I am stuck with this for 501.95 plus credit defense charges on a credit card that had fraudulent charges on it like online transfers and other things that I had no knowledge about nor do I know how to do them. So I know it wasn't me. I am so unhappy with this bank I wish I never opened an account with them. Do not go with them under any circumstances. I now do not trust them and want to pull all my money out of this bank because they are corrupt. They also kept switching me from one department to another.
My mother is 78 years old. We went to the Wells Fargo Bank on Parkside Ave in the plaza in west Philadelphia. All I can say is that they know what type of African American people to hire for their people! The bank is so ghetto along with the worst customer service working there! The teller told my mom to hurry up and "can you make up your mind about how much money you want to take out because I don't have all day to fool with you!" Then all the workers behind the glass just started laughing out loud! I hate Wells Fargo bank!!
Wells Fargo is easily the most incompetent bank I've ever had the displeasure of being a part of. Previously I thought that Bank of America took the cake for classifying every international purchase (while I made it very clear that I would be abroad) as fraud. But no, Wells Fargo really won it big. My card was severely damaged and I requested a new card with the same number. Not only did they change my billing address incorrectly and unnecessarily (a major headache) but they sent my new card to the wrong address. So I've been waiting on this card for a month for no reason.
The worst part is, when I had initially called for a replacement they told me that if it worked some places then they couldn't replace it. They will not assume responsibility for their errant incompetence and now I'm forced to get a new card number. I loathe this bank and all the employees that have been frittering my time away since Wachovia was bought out by them. I think this is finally the last straw.
In all the years I have dealt with loan people... never in my entire life have I spoken to such rude and inconsiderate people... had to repeat myself a dozen times... would get transferred... have to start all over again to be once again transferred. I always thought bank people were to be professional people. Never, never again will I ever deal with Wells Fargo and I suggest anyone reading this take note and never deal with Wells Fargo banks.
I been banking with Wells Fargo for years. Customer service, it's not great. I think it's "ok". But when I try to make deposits at their ATMs I have to drive 15 minutes then get in the line just to find out it's not available for deposits or cash. Ok, I drive another 10 minutes to the next and again is not available for what I need. This is happening more and more, at the point I have 50/50 chances to make a deposit at Wells Fargo ATMs. Last time I use this an ATM wasn't available to scan my bills. I been thinking switching banks. It's my best option.
On June 23, 2015, I went into a Wells Fargo Bank in Billings, Montana to cash a Life Insurance check in my mother's name. I have Power of Attorney over my mother. The check was cut from Wells Fargo Bank out of Phoenix, Arizona. No, I don't have a checking account from Wells Fargo and after what I went through I would never get a bank account with them. They refused to cash the check with the Power of Attorney. I gave him the Power of Attorney and my driving license and my mother ID....
The banker was not nice to me. He told me that I would have to open a bank account with them. The check was cut from Wells Fargo. I should be able to just walk in with that Power of Attorney and cash it. I have come to understand that with everything I am going through with my business, no one cares. I was also told from the banker that the other way that they would cash that is my mother would have to setting there. My mother is in a Nursing home in Texas and I am traveling back and forth. I think Wells Fargo is a bunch of bull. I have a right to take care of my mother business with the Power of Attorney.
The check was only $315. I was also told that they did not want the check to come back on them. The check was cut off a Wells Fargo Checking account. They did not even check with the Life Insurance company about my Power of Attorney that I showed the banker. Wells Fargo must be hard up for customers. Now I understand why a friend of mine that has a lot of money is closing his bank accounts with Wells Fargo. He has close 4 account because of the way Wells Fargo treats customers. I will be going to my mother's Attorney when I get back to Texas and informing him how I was treated from Wells Fargo... Very, very ANGRY!!!
My debit card has been fraudulently hacked 3 times in the last year. I have banked with Wells Fargo for over 30 years and I am done. I am going to find another bank. This is ridiculous!
I have been having issues for a while with Wells and how they post things. If I make a cash deposit the ATM says that cash is available but it's still pending. Your balance is never what they have online and you can a fee post to your account a week later. I don't have enough money to deal with them because they don't value customers and insists that every fee is something they are able to charge. My other bank seems to post transactions quicker and if there is a fee I know immediately not days or a week later. I can't set up payments when I never know how the bank will screw me. If I call to speak to someone occasionally I'll get someone good but most of the time they seem really unprofessional or scripted. I give up. I'm just too OLD to keep up with them as a primary bank.
On the 16th of June I submitted an online application to Wells Fargo. On the 17th I got an email reading my app had been received and I would receive an app package in the mail in three days. On the 18th got an email asking how my initial deposit would be handled so I selected a 100.00 transfer from another banking acct. listed my routing number and acct number. Should I have waited for the paperwork first because I got another email yesterday asking me to complete my application AGAIN. And asking me how AGAIN I would provide my initial deposit.
To say the least, I'm a little upset. If I do this AGAIN are they going to debit 100 MORE dollars out my other bank account? And why didn't I receive some sort of confirmation recognizing my transfer? AND the email reads check update status but my username and password are not working. This is just a little too much drama. I thought Wells Fargo was very reputable. If things do not correct themselves in another few business days, I will have to put my limited funds elsewhere. Anybody else have this problem???
Updated on June 26, 2015: Ok, now I'm definitely upset. I applied for online banking with Wells Fargo. As part of the process, they ask for a means by which your first deposit will be done. I chose to debit 100.00 out of my other banking account. After I completed my application, I got a response reading I had been declined. But a few days later when I looked at my bank statement, I still have the 100.00 pending to send to them. I'm waiting to see if it goes through by the morning and if so what legal procedure I have to go through to get my money back since the attempted online account was NEVER established.
On June 4, 2015, I tried to use my Wells Fargo Account and could not. I called customer service to find out why my account was not available to me. They told me they had placed a hard freeze on it and it would be closed in 7 days. Loss prevention will not tell me why it was closed or who I need to talk to, to find out why they closed it.
On June 9, 2015, I attended an orientation meeting for Aafes on Fort Benning and the representative from Wells Fargo told us that we, as Aafes employees, were automatically eligible for an account. That account was closed as well. Now I have been given a number for a company that determines risk for the bank but I cannot contact them until Monday morning at 10:00 a.m. but from the sound of it I am being accused of fraud and do not know how a person on unemployment until June 14, 2015 can fraud anyone. Everyone using Wells Fargo be careful they do not care about you and how many bills they cause you to get behind on. They will tell you it is not their problem. They are rude, and do not care about their customers or apparently their employees.
Today (June 19, 2015) I went to the Sherman Oaks Branch of Wells Fargo (14855 Ventura Blvd, Sherman Oaks CA). Out of all of the years of being with this bank I must admit, this was the worst visit ever. My credit and debit cards and driver's license were gone as of last night. I immediately called the customer service line to freeze my accounts and cancel cards. The next day I decided to get a temporary card and order a new debit card. I totally understand that without proper ID the bank has policies forbidding giving temp cards. Again, I understand that policy because it not only protects me but it also protects the bank from possible liability issues later, if in fact I am not who I say I am.
So, when I was initially denied a temp card I understood. The next step was to order a new card. The branch manager of that day, dialed the number and handed me the phone. I must mention, this woman was COLD at first introduction. She admitted right away that she was new. We went to her office and I began to order my new debit card. As she is listening to me go through the verification process, I realized that she's getting a first hand verification of my identity. I recited my last transactions over the phone and answered all questions from the call service rep. Then I realized that there would be up to or exceeding 10 days before getting my card so I asked for a rush in expediting. The WF rep on the phone set up the delivery of my card and then I requested that it NOT be delivered to my address on file.
We all know that the verification is then based on CREDIT HISTORY INFORMATION which is even MORE of a verification of who I am... The manager is witnessing me properly answer even more detailed questions to validate my identity and I was then able to change the mailing address for the delivery of my debit card. AFTER ALL OF THAT... THE MANAGER STILL WOULDN'T GIVE ME A TEMP CARD. I understand policy. I also understand customer satisfaction. If she witnessed me get company approval of my identification, it is only logical to ensure that I am able to access my funds in the interim with an override. While I was on the phone with the rep I decided to openly discuss my difficulty in getting compliance from the bank after being cleared by WF to receive my new card at a modified address from what's on the account.
The rep was not sure why after the manager was witnessing me over verifying my identity that she didn't then make sure I was able to access my funds. In fact, by then she had such a nasty attitude, she was behaving on a personal level and no longer behaving professionally. I know people that have worked at WF in many positions and there are strict policies against employees when complaints come in to the branch manager... who reprimands the BRANCH MANAGER when their behavior is egregious? Aside from reporting here where there seems to be NO ACCOUNTABILITY... I will pursue this further. She will receive a personal complaint from me in every way possible. She was smirking after the call because I was so upset.
She knew by the end of the call that I'm also an Army Vet... I volunteered to protect this great country of ours but after having my identification stolen, she decided to victimize me again by not applying customer service to my transaction with WF. She was happy to know that she won. She made sure that I left the branch with no way to access my money. I think this behavior is beyond inappropriate. If I came to the branch with no way of identifying myself I totally get it. However, after watching me pass all security clearances to get serviced over the phone, her behavior was just to protect her own pride and maintain a stance that only made sense BEFORE I successfully identified that I was in fact the account holder.
I will say that after crying all the way home I did a search of my home for my passport that I hadn't been able to find since returning from Mexico. I found it and went to a different branch and received a temp card. This experience will forever have me warning my clients to not do business with WF. If anyone here wants to help me get this woman her deserved reprimand for being abusive of her position... please contact me.
This is worse bank I ever has. Do not open your account with them, they're a thief and you will never get answer from one department. You will get transfer many time but never can get to right answer you need. They don't care about their customer. I been calling in to get answer. It take whole damn day but still haven't get correct answer. I will report them to attorney general department & I will report them to the news department how's they treating their customer.
I signed up for an acct a month ago and a week from now I will be switching. Upon signing up for an acct the online system will only give the consumer access to the routing #... the acct# is reflecting on the statement which clearly I didn't have bc I just signed up for an acct. So I had to wait a whole week for the acct # to set up my employers dd for something that couldn't have easily been available online. Issue #2 was when processing online pmts some pmts will not process until days later (pending transactions they call them) even though the acct will reflect the deduction out of it. My utility co & car note were regular pmts I made.. but this time it was with Wells Fargo.
One of the pmts went thru as nsf twice (with $35 fee) when the funds were there the day I made the pmt and the other pmt was double drafted out of my acct making it negative. I've called Wells Fargo on several occasions to dispute the 2nd nsf (the 1st one was reversed) but no one not even the sup will reverse the 2nd charge. When contacting both companies they confirmed the pmts went thru & I haven't gotten notice about a nsf fee from neither. It has prompted me to take my business elsewhere.
They will not credit overdraft fees that are not the client's fault because they are not "eligible". Eligibility = "We haven't made enough money from you. Try again later when our profit margin is in the black." A recent debit card transaction showed up as pending 23 days later!!! Despite me funding the account on the same day as the pending transaction, I was still charged overdraft fees and would not be credited. Shame on Wells Fargo. I am closing all my accounts.
I've been a customer of Wells Fargo for a while now and every time I go to deposit a big check, they hold it. Not only do they hold it but they hold it for 12 days, unacceptable. I've talked and complain to the customer service number but nothing gets done. I'm sure they understand how inconvenient this can be for loyal customers. I'm sick and tired of this company and soon will go to Bank of America.
I am in the process of buying a house in which Wells Fargo is the seller. Each addendum had them pushing back the close date and on the date I was supposed to close I was forced to sign an extension because they had not signed a required form that they had for over a week. I have been given short deadlines in which to meet requirements and have met them however, they seem to be able take their time and delay the process. I am at risk of needing to reapply for the home loan (with higher rates) because of the delay and of being homeless because my lease expires and I do not know if there is already a new tenant. The form has now been received and now am delayed because the title company Wells Fargo had us use is not responding. This is not the first home I have purchased but they have made this process miserable.
I was treated like I was an outcast, like I had the plague. I came there to cash one of my employment check. The first staff wanted to check out the check. I ask her what was wrong. She said "it's not the check." She said she's protecting the customers. She stared at me like I done something wrong. It gave me the creeps. She stayed with me until I was gone out of the bank. When I got to the teller she said the same thing. I never been to that branch before. They are racist. They remove me from the other customer, put me on the side. No hellos, no welcome, no hospitality, whatsoever. They remove you and makes you feel like in the past Germany like if you were a Jewish person. They remove you and take you away. In my case they keep their eyes on me. I never been there before. They both plan out and said they were protecting their customer from me.
We had Wells Fargo banking for some time, the bank always had long lines and a long waiting time to be seen. The last straw was when we bought a home and needed a wire transfer from one Wells Fargo account to another Wells Fargo account. We were told what the fee would be and said that amount would be fine. When we got our monthly statement we were shocked to find what we were charged for the transfer. We went to Wells Fargo in person and the person that did the transfer was not in the office at that time, we were told they would be calling us to fix the problem.
We have not received one call back from Wells Fargo to fix the overcharge. It is a shame how Wells Fargo treats its customers. I can't believe that people keep going back to a bank like that, there are much better choices for places to bank. We have since picked a local credit union to bank with and just love their service and short waiting times. It's the kind of place where they are glad to see you and happy to help you.
To make it simple, I sent in a check via USPS and they didn't receive it on time. The check was mailed approx. two weeks before due date. I called as soon as I opened my next bill to find out what happened. "Sorry we can refund the late payment". Well OK, I bite the bullet and make the account current over the phone.
REFUSE TO EVER DO BUSINESS WITH THEM AGAIN.
Multiple unauthorized withdraws of my account BY WELLS FARGO, 5 times this has happened involving thousands of dollars. Took over a month to get my money back. Twice they refused to pay home taxes from escrow account and eventually County listed house in tax sale auction. I eventually was able to get house pulled from auction, Wells Fargo was forced to pay taxes from escrow account. Once Wells Fargo offered loan modification saying would save me money with a lower interest rate and approx. $80 less per month in mortgage payment, I thought ok sounds great ok.
Well after making a few loan mod mortgage payments I received paper work to sign, well something I never told me was that my 15 year mortgage would become a 40 year HELL NO SCAM FARGO, to save $80 a month for 15 years about $15,000 they wanted me to repay them $650 a month for 25 years - HELL NO. I didn't sign, they sent out foreclosure papers saying I hadn't made mortgage payment in 6 months - LIES. Last 2 payments on loan mod trial period I even pay my normal mortgage amount payment. WELLS FARGO = SCAMS, FRAUD, CORRUPTION.
I've been a customer of Wells Fargo for a while now and every time I go to deposit a big check, they hold it. Not only do they hold it but they hold it for 12 days, unacceptable. I've talked and complain to the customer service number but nothing gets done. I'm sure they understand how inconvenient this can be for loyal customers. I'm sick and tired of this company and soon will go to Bank of America.
Through my husband’s business he had Wells Fargo merchant services. After some disputed issues in which he provided fair and complete proof he chose to get rid of the merchant acct. My daughter has her personal accts. at Wells Fargo tied in with my husband. Merchant services took all the money she had in her savings account and overdrew her acct. by $830 and Wells Fargo allowed that transaction to take place saying they did it as a courtesy due to good customer relations. I believe this should not have been allowed and they should have been contacted.
If they have any issues it should be with the business not the personal acct. at all. If I would have gone to try and take money and there was not enough, they would not give me that money and allow me to overdraw the acct. so I am furious that they went and took this money and more from my daughter account who is primary owner and has zero to do with business acct. Wells Fargo is refusing to credit her account at least for the overdrawn amt. This is not fair at all. But because it's Wells Fargo Merchant Services this was allowed.
I've been a Wells Fargo customer for 25 years (believe it or not) and I'm so sick of their poor attitude and shabby treatment of customers that I finally decided to make a clean break. I've started shutting down all my personal and business accounts with them, as well as my Mortgages, LoC, Retirement, 401(k) accounts, everything. All this because they simply refused to bring down the interest rate on my credit card which I thought was tantamount to gouging (22.5% !!!). They pride themselves to be customer focused etc but they are essentially useless. I have nothing against the individual bankers and tellers who are almost always cheerful and sweet and nice but that seems to be just a cover for their company's policies.
Deposited check. They returned it because they said that account was closed and I was charged a fee. Had other bank fax over a letter saying it was an active account so they waived the fee and was told if this happened again they wouldn't reverse the fee which wasn't my fault so I asked how do I cash the check which they have the letter stating the check is good from other bank (credit union) and they told me to gamble and if same thing happen they won't reverse charge. I said this wasn't very helpful and she started to broke rude and basically said "too bad."
I'm a full time student and Wells Fargo took the remaining money on my checking account after I have already paid off my negative balance. My checking account is now currently $0.00. Their charges are injustice.
I've been a member at a few different banks and I must save Wells Fargo takes the cake. I always had $1000+ in my account and managed it well. At a time for urgency I needed to pull more money in the account than I usually have so I would incur overdraft but would pay it off within 2-3 days. I did this about 3 times. Suddenly on a Wednesday my card decided not to work. Wells decided to close my account because of these overdrafts! What?!
Don't you guys make billions a year off guys like me? Anyways they said it would take a business day to get all my cash out of the account and had to go to a branch to get it and then maybe we'll give you the money or send it in a check in 1 to 2 weeks. Thinking for sure I would get screwed and have to wait they gave me my cash at the branch. So thinking that's it time to move on.
3 months later I get a letter from the mail from their collections department claiming I owed them $45. What?! How is that even possible when I took every cent out of my account after you guys said it would be closed? I had no pending transactions or checks considering my card was useless for a few days before. What happened was Wells decided to keep my account open but making it utterly useless considering I couldn't take out money put in money, transfer money, use a debit card or anything. In a sense, the account was just as good as a closed account or not having an account at all. During the time when the account was still open not to my knowledge because they said it would be closed at a certain date.
Wells decided to throw in some monthly maintenance fees! Go figure! How could I possibly even cover these fees without being able to do anything w/ the account, or without me knowing it was still considered open? Too late, I was already in collections. Talk about an extremely dumbster move on Wells part even though I guess they wanted more than the 3 $35 overdraft fees I willingly paid. Don't bank with these guys. Go to Chase or Citi (surprisingly good bank).
I made purchases on my account today and everything was in a positive status. At some point after 3pm today Wells Fargo reversed a credit applied to my account from a previous dispute (which I was not given 10 days notice on, only 1). However, rather than placing the $300+ reversal at the end of my charges, they placed it at the beginning of my day and so all 7 transactions made that day were assessed OVERDRAFT FEES!! I called customer service and the supervisor said "It’s nothing against you, we simply take the largest transaction first and then take out smallest of the day.” This is very irritating as all purchases have a timestamp and debits are real-time purchases so they know my account was positive when I made all of my purchases. They then told me I'd have an additional fee for the reversal as well pushing my account a few hundred extra in the whole. WILL BE SWITCHING BANKS ASAP.
I asked to be transferred to a customer service supervisor after I, with three different customer service reps, was told different payoff amounts when our car loan was supposed to be completely paid off. I was, instead transferred to the Collections department head **, who has no customer service skills at all. She came on the phone with an attitude as though she had already been briefed, and the problem was because we were sent three letters asking for proof of insurance and we never responded.
When I told her that we have repeatedly updated our address and had mail coming to the correct address, she proceeded to tell me, in a derogatory tone (listen to the tape) that she cannot help that the mail was sent to the address we provided. When I asked her to listen, she kept talking over me, just like the other six reps I had to talk to to find out what the problem with the payoff of the loan was. When I brought to her attention that one rep quoted me a payoff of $16 while the other rep quoted $312 and that their online site had four different tabs showing payoffs of $1, $309, $854, $0 she got extremely testy, told me I need to change my tone and threatened to terminate the call.
I then proceeded to tell her I was mimicking her attitude and she hung up. I have had lots of car loans because I have five kids. Whenever we payoff a car we are treated with courtesy and respect. Not at Wells Fargo. In fact, this loan which never had a late payment, has been handled as poorly as I have when calling in to get some help on understanding what is going on. Instead of help I have talked with customer service people (3 hours) who want to tell me what they see on a single screen and go no further. As a matter of fact it is not a wonder the customer service is so poor with heads of departments like **. Her standards are poor as is the rest of her team.
Not only was I not treated with respect I was not helped. All I wanted to know is what the problem was, why they had four different payoffs and had they received the insurance information we requested to be sent by our insurer not a litany of what we did wrong and what we owe is our problem not Wells Fargo. Wells Fargo, I realize you get thousands of complaints, maybe it is time you cut off the head of the snake and get managers and supervisors who really do believe in serving customers. I am going to get another car loan soon - but not with Wells Fargo. Who needs the grief?
I called Wells Fargo customer service on 6/5/15 at around 8:30 am and got a rep named **. He started the call with a little attitude but I figured that was common at Wells Fargo so I let it go. As the call went on, I was not getting my question answered, the attitude of the rep was starting to escalate to the point where I asked for a Supervisor. ** talked over me when I made my request so I asked again!! What happened the second time?? HE HUNG UP ON ME!! Not a disconnection... HE HUNG UP!! I am a Lead in a Health Insurance company and if any of my reps were to do that they would be terminated. I have never heard anything good about Wells Fargo!! I was hoping having a home mortgage with them. Things would be different this time but it's been horrible so far!! Refinance is in our near future just to get out of Wells Fargo!
My account was overdrawn by 4.04 and I got a overdraft fee, the night before I put the exact amount of money needed to cover my bills. When I called to see if they could remove the overdraft charge they wouldn't!!! There was no pending charges on my account to make it overdraft so I don't know how it was even 4.04 negative.
We have been with Wells Fargo for 4 years and never really had any problems.. they have always been an overall great bank. A few months ago we applied for a credit card with them. And they suggested we go to another type of checking account to better suit our banking situation. We have had nothing but problems with them ever since. They charged us a $35 fee for over drafting an account we don't even bank out of. When we called about it to resolve the issue the FIRST lady we spoke with told us, "No problem. You will NOT be charged as long as it's paid before the overdraft fee hits the account." So we paid it, the next day we have an over draft fee??? Call back just for them to say they can't reverse that it's the bank's final decision. Talked to TWO different people who told me two different things.. This is the last time for this type of mess.. I'm withdrawing our money and taking it to a bank that appreciates their customers.
First and foremost... please... always remember that Wells Fargo is in business, strictly for their goals and HAVE NO CONCERN FOR THE CUSTOMERS THEY SERVICE (not to be confused with "serve"). I truly question the legality of their actions toward me and would welcome legal input... My wife and I purchased a modest, year round, cabin and adjoining land (9 total acres) in Northern Wisconsin 11 years ago - for when we retired and/or moved in Florida, we would have a place to call home when back - visiting the kids, friends, etc... Then 3 years ago my wife was diagnosed with Cancer and has since died. (Side Note: A Funeral/Burial is quite expensive and the IRS / taxes don't do a thing to help ease your burden!)
The cabin was listed with a local Realtor (Unfortunately in this area they all appear to be the "list and forget" type of Realtor) for 18 months with no results (Have to admit it is a hard area for sales - remote area and not too well known - at this time.) With the loss of her income AND our primary home (built and raised our kids in this home) being remortgaged to help pay medical bills - the cabin and home mortgage are more than I can afford on my one income - she was our major income earner.
My goal with Wells Fargo was to then refinance at the lower remaining mortgage amount and, since the improved parcel would access higher than the remaining mortgage value, remove the other three land parcels from the deed and sell them to awaiting ready, willing and able buyers - my neighbor (bought at $165,000.00 for the 4 properties - 11 years on time payments of $1,057.00 mo. = paid $139,524.00 toward the mortgage - balance of $107,000.00 outstanding) The monies generated from the sale and lower monthly payment would allow me to (within the timelines required) keep a sales attempt alive on the Menominee River, waterfront property (the property has always been listed and continuously lowered for a Zero Gain, Walk Away price - a great value to the potential buyer and an opportunity for me to remove and sell the three parcels to the patient neighbors waiting now, for years - who plan to leave these as unimproved parcels.
WELL HERE WE GO... FINALLY! After months of filling out forms - being proactive about the impending payment problems - Wells Fargo did their "dance". At fist, let's see what we can do - then you can't refinance due to your income to debt ratio! (Wait a second folks... the goal - make this mortgage more affordable and provide a buffer to make monthly payments until a sale can be accomplished) Nope - WELLS FARGO can't do this and so I ran behind on mortgage payments. Took my tax return money and made up the arrears but have fallen back again.
OKAY - time for me to get creative... Let's sell it to a group of people either as an LLC or Tenants in Common purchase - I'd like to remain as a buyer in that group (a lot of hard work, improvements and cash went into this cabin over the years) Well - No again. You've defaulted on your loan and are unfinanceable. Ah but wait... We - Wells Fargo have optioned out a reduced payment program which dropped the monthly to $900.00 (not much of a program) or we can offer you a "deed on lieu of ownership" - basically - say goodbye to your 130k paid and turn the property back to us, in it's entirety so that we can make a profit from you and the loss of your wife. VULTURES - BLOOD SUCKERS: The new age of Bankers (after the Fed saved their butts) unwilling to work with their customers but rather making sure they extract all that is possible from them.
There are probably many folks out there that have lost their spouses and spiraled downward financially. PLEASE IF ONLY ONE THING... REMEMBER THIS: Finance Lenders and Servicers (well exemplified by WELLS FARGO) are not now and will never be your ally in reaching your goals. They exist solely to make money for themselves and in the current day have NO CONCERN FOR YOU.
SO when I see the Logo and new Mantra for Wells Fargo: "Together we'll go far..." beware. The "we'll" they speak about is cleverly disguised... They are speaking about themselves and not at all about your affiliation with them!!! WELLS FARGO IS NOT NOW AND WILL NEVER BE YOUR FRIEND IN FINANCE (Just walk the tightrope and don't shake - they'll let you fall in a heartbeat). So - I called up Wells Fargo months ahead of being behind on payments and with an 11 year PERFECT PAYMENT RECORD and asked to refinance with property (consisting of 3 unimproved land parcels and one with the dwelling) Thinking "Together - we'll go far"... the new mantra for Wells
I called to the bank because I had a few questions about my account. I waited on the line for like 20 minutes and when someone answered the phone they had an attitude and were not helpful. The worst bank. The worst customer service. Absolutely not business like. Late fees all the time even though I pay on time. Absolutely no respect for customers because they have so many. Don't care about their job. On top of everything they decided to hang up on me because they thought I was too rude. I am closing my account and never setting my foot in there again. They are crooks and not worth your time. This is how they survive. It's with the late fees everywhere and the only reason people stick with Wells Fargo is because it's convenient and it's on every corner just like McDonalds. The quality of their work is literally non-existent. I do not recommend.
I have been banking with Wells Fargo since November. I had my income tax refund sent to them. When I had additional funds in my account, I didn't notice much of a problem banking with them. Now that it is just my regular paycheck being direct deposited into my account, I'm staying confused. My balance changes on a daily basis, so I really don't know what my balance is from one day to the next. They move items in and out of pending. Is this a game to see if I'll overdraw my account? If so, it's not amusing. If I weren't getting ready to go on vacation, I would change accounts, but don't have time to do this without causing more problems for myself. I am going to close my account with them soon though because this game has ceased to be amusing.
I've had the same experience with reviewer **; that is WF charging multiple fees based on weird timing with regard to what charges came in and when. This has happened to me several times recently - I know exactly what my balance is, then I go and use my debit card so as to stay within my balance, only to have this bank charge over the limit fees that I never get an explanation for that makes sense and they NEVER admit to bank error or refund the fee that you know is a mistake. Once I got two $35 fees on the same day! This bank was ok before it became Wells Fargo. Now it's dangerous!
I do not go to the bank frequently, as I travel frequently. I convert some income into travelers cheques (this time $14,000). I go to the bank wanting to deposit the cheques into my account, but I was instructed to sign forms to authorize overdraft protection, I consolidated 5 accounts into 3. Then I signed the 28 Amex Travelers Cheques each worth $500. I signed the back and wrote for deposit only. The banker, initial FT at the Pleasant Hill Crossroads Office took the checks and wrote down the account balance on a piece of paper. He handed me all of the deposit slips and printouts - which confirm this individual was logged into the Wells Fargo system. I never saw the deposit show up on my account balance, so I called the bank. Interestingly, they have no record of my deposit nor the activity on my account on the day in question. Do I go to the police or a lawyer?
I am currently overseas and am trying to change my password on the Wells Fargo website. However, this is not possible to do online since I do not have an ATM card or PIN number. You also cannot send a secure email unless you have a PIN number. Therefore, I need to contact a Wells Fargo banker. The toll free numbers given for this country (Vietnam) do not work. Therefore, I am forced to call the U.S. number, which is not free overseas. I am charged by the minute.
In addition, when I call the automated system, it takes me about one minute to get through to the waiting line. Unfortunately, the automated voice then announces that due to "unexpected call volume" the wait time is in "excess of 10 minutes." How can this be "unexpected" if it occurs everyday? So my only choice is to spend 50 USD to make a phone call to get access to my accounts (note- my password resets occasionally due to the fact that my identity was stolen 3 years ago, and this person tries to access my account). I wish someone from the bank would offer me a solution. I have also posted this complaint on the Wells Fargo online feedback form.
I called three days ago to report a fraudulent charge. They told me the charge was only pending and had not cleared. They told me they would stop the charge and investigate it further. They cancelled my card and had me go to a local branch to get a temporary one. Today I checked my account, and they let the fraudulent charge post, and set it up for a recurring charge. I called them immediately, they could give me no answers on why they didn't stop it. All they kept going back to was they would do their best to stop it and credit my account in the future. What the hell kind of bank is that? Customer service sucks! Not only did they not stop it, they set it up for a recurring charge days after it was reported and my card suspended. How can a charge go through on a suspended card? They could not answer any of my questions. Terrible. I'll never use Wells Fargo again.
I sold my furniture to someone on Craigslist. They paid me by check over $9000. I deposit the check in my account. For some reason my check was cleared the next day. Now I was preparing for a move and since the check cleared I figure it was a good check and took out the money I needed for my move. So the next day I go to the bank to deposit more money CASH and the bank teller tells me my bank account is negative over $8000. They couldn't understand why a large check was not put on extended hold and how the check got cleared the next day and they can't pull up a copy of the check that was deposited. This is not making any sense and it wasn't my fault. Wells Fargo did not do their job which makes them responsible. Do I have a lawsuit against them?
Okay, I don't even know where to start. Back in January, a banker open account in my name and when my income tax check came, transferred all the money over to this account, attached three debit cards to it, and proceeded to spend all my damn money. I was made aware of the account two months later and filed a complaint as well as I had a Federal Trade Commission Buena Vista investigation and confirm fraud. I did a police report and fully ready to press charges against this employee. And now today, May 31st, I have been given every excuse known to man as well as was credited $700 even though it's over two thousand what he did.
And now, was returned back to Wells Fargo and stuck me back in the negative and got a chicken ** little letter two weeks later stating that I gave someone permission to use my debit card, even though I never received the one because the banker scanned it out of ** station in his branch, put on pin number on it, and proceeded to use it. They have 0 evidence showing me anytime at this branch activating an account. They don't have an authorized signature, I wasn't there when they activated the debit card and I'm getting told that because there was a transaction made with the checking account was opened, that is my authorization to his account.
I don't have any legal documentation from Wells Fargo or any kind of evidence showing that I was at fault. I was told in February and then again in March that the employee was fired due to unethical work habits so I didn't proceed to press charges coz I couldn't find him. Come to find out mid April that he's working just fine, getting paychecks, hasn't been suspended or anything. So file the complaint again with all my documentation.
On May 11th, was told company policy was 10 business days to figure out what the hell was going on with the account. Waited 10 days from now on, day 18 business days and have no answer besides they're still looking into it, when all they have to do is look at the three days that supposedly I was there activating the account and then 2 days in a row activating three debit cards. Their number one excuse is that the fraud department will respond to the tech support and the tech support will respond to the resolution team. So I'm out over 2200 dollars and have no end in sight.
It's a damn joke that an employee can just activated my account, attach it to your account, and as soon as you use a debit card that you normally use, you give authorization for this account to free roam and transfer all your money into it and spend it on a debit card that you don't even know you had. Short Wells Fargo thieves. I literally have presented them the gate code used to get inside the house, the gun used to commit the crime with fingerprints all over it, and video footage that it wasn't me that did the crime to my own house, and yet all they try to do is waste your time figuring out a loophole to stick it in your butt. It's very sad that the bank has been around since 1700 and was a very predominant company. Was very respective customer service employees/managers, anyone would assist you. Now all you get this cold, you're in the wrong, you're a thief, you're a loser, and they have 0 evidence to support.
I returned an item on 5/25 - it went through Wells Fargo on 5/27. They waited until 5/28 to "Post" it, then they charged overdraft fees for 2 purchases I made on the evening 5/27. So I am expected to pay $70.00 in fees that they refuse to reverse, on a total of $23.00 in purchases. Not the 1st time either. If they see you are going to overdraft by, for example 40.00 and you have pending transactions, placed in this order: $5.00, $8.00, $2.00, and then the next day you make a purchase for $60.00 they will put the $60.00 transaction first and charge an overdraft fee for every item.
This practice is illegal, and they have lost class action law suits for it. But they put them into appeals so they can sit on the money and collect more interest on it. Even after legal fees and after they pay out the $250,000,000.00+ law suit they are still make money hand over fist screwing their customers, so they continue to break the law. They have ZERO regards for their customers. They should be shut down.
My card has been tampered with for the 4th time making me go negative again. I called in and ** said it was my fault for not checking. I hope Wells Fargo goes out of business. They still owe me my money back. Chase here I come.
I have not used this card and was considering closing it, the person I spoke said they would write off the yearly charge and take care of the $5.00 LATE FEES??? The charge was removed, but now the LATE FEES are up to $7.00. When I called again, was sent to the Philippines, asked for someone in the US, was told they couldn't promise the call would go thru. After going round and round I was told the charges were removed, and I asked that the card be closed. Talk about a run around. This has been the worst experience and I advise everyone to think twice before signing up with these shysters.
Spoke to customer service, requesting to close my card - did not fulfill and did not notate it in the system. In not doing so, I received a overdraft fee for a recurring charge, I called to complain and was told there was no way of knowing I requested a service because they do not have a notating system; which was obviously a lie. What call center in 2015 has no notating system? After completing a satisfaction survey, I was called by a rep to speak about my experience. The rep confirmed that they do have a notating system - basically confirming that I was lied to. The call was a complete waste of my time, as all he did was rush me off the phone saying if I need help, I should allow others to speak and not do all the talking. But I thought I was called so that I can explain what went wrong? This bank has no regards for customer satisfaction. Bank of America is the way to go. Actually, any other bank in the US is better than Wells Fargo.
I made a deposit on November of 2014 via mobile deposit. on May 6th 2015, I get a notification that the amount of that check was deducted from my checking account due to a duplicate deposit which come to find out someone had stolen the check from my home. The first person I talked to argued with me and told me that I made both of those deposits one on November 2014 and the second one on May 4th 2015 while I have my account summary pulled up. As I'm talking to her I told her "where do you see me making a deposit?" She argued with me and told me to go into a branch and they would be able to tell me and show me what I couldn't see.
It has been 3 weeks on that first day on May 6th. Wells Fargo saw that it was a fraudulent negotiated check that Wells Fargo allowed to be deposited via a second mobile deposit. Wells Fargo doesn't allow third party checks but allowed this woman to be able to deposit a check that was issued to me, issues with my name on it to be deposited into her account. I still have not received my money back into my account. The woman that made the via mobile deposit on May 4th is even a Wells Fargo customer. I found that out on May 6th but yet they were incompetent in getting my money back and now no one knows where that money is.
Wells Fargo has let me down tremendously. The reason people use banks is for the banks to protect your money wall. They have completely lost all respect from me and as a complete joke what kind of bank is just going to allow some women to cash a check and give her my already deposited money that I worked for? And they would have been able to see that I had payroll checks that I have received all the way back from August 2014 every two weeks and this other woman has this one random check that has already been deposited 6 months prior and no other payroll checks has she ever received before or after May 4th.
I called 1-800-to-wells. Representative said there was at least 2 days waiting period to verify check before I can cash it because of the type of account I have...so I asked "what type of account do I have?"... I felt the impatience in her voice when she said "an opportunity account".. I asked her what an opportunity account is... This is when she sighed really loudly and said "Oh God...." I had to remind her that this is her job and that she is supposed to explain things customers don't always know.. She started to explain but I refused to deal with her any longer. My account is fairly new, what a disappointing first contact. By the way, her name is **.
Today is Memorial Day and Wells Fargo has called me twice this morning trying to collect on my late mortgage payment. I find it appalling and disgusting that Wells Fargo doesn't respect a holiday that honors the men/women who sacrificed their lives for our freedom! Wells Fargo should respect those families that have lost loved ones and not harass them with collection calls!
First, let me be clear that, prior to the last 4 Bill Pay transactions, I have had few - zero complaints about Wells Fargo. Currently, after the way I have been treated, my wife and I are now in the process of shopping for other banks, due to the following. The last 4 Bill Pay transactions have been approx. 10-12 business days late, and no explanation from Wells Fargo, despite my request for inquiry each and every time. Thankfully I've had relationships with the merchants that have had late checks, so they have been understanding about not getting their money in a timely fashion. This most recent time, however, was with an entity new to me and who were (understandably so) unhappy about not having received their money in a timely manner.
When I called customer service, the call began pleasantly and helpfully. Wells Fargo offered to cover any/all fees associated with the late check. Mistake. I was advised to cancel payment on the check and to establish an investigation as to where the check had gotten to and as to why there was such consistent lateness. Another mistake. I agreed with this advice and authorized. Please keep in mind that I was advised to cancel payment.
Well, unfortunately, the merchant attempted to cash the cancelled check approx. 12 business days later, was hit with a $20 fee from their bank, then slapped me with a fee as well. So, rather than owing the merchant $65, I now owe them $90. I called back to Wells Fargo and asked them to resolve this issue, and I was told that they did as they were asked to do. Yet another mistake. I reminded them that they initially offered to cover charges due to their incompetence, and they noted that they are not responsible for the USPS. While I understand they are not responsible, I did not and still do not accept such a dodge on their part. The customer service rep then raised his voice, stating that it was not Wells Fargo's responsibility. Again, another mistake. I asked to speak to a supervisor.
Supervisor ** was patient, well-mannered, and completely contradictory throughout the whole conversation. He essentially stated that an inquiry should not have been conducted on my missing check, and that any attempt to have done so was faulty on the part of Wells Fargo. Another mistake. I reminded him that I had been advised to do so and that the penalty fees were a direct result of Wells Fargo's suggestions. ** then back-tracked, stating that I was given options, that I should not have done this, etc. I confronted this "circular logic," again stating that if no inquiry should have been conducted, why was one authorized and why am I now in indebted to incompetent procedure and poor advice?
And, if they had been willing to cover such fees at the offset of my claim, now that their incompetence has led to actual money of mine going out the door, why were they unwilling to step up? ** had no answer, and simply stuck with a well-rehearsed line similar to what was stated above. Final mistake. While I agree that Wells Fargo should not be held accountable for the USPS, I do not agree with such contradiction and lacking logic, particularly when wrong-doing was admitted throughout a conversation with a so-called supervisor. I strongly advise any readers of this accounting to consider strongly before signing on the dotted line, or following any advice from whomever you may be speaking to on the other end of the phone. I will no longer be able to trust what I'm told at this point and, therefore, am investigating my options.