Wells Fargo

I have dealt with Wells Fargo for far too long and have all my accounts with them. For some reason, I talked my girlfriend into setting up joint accounts with them as well. We continue to have awful experiences with transfers, accounts in general, erroneous late fees and horrible customer service. I have never called once without getting hung up on when I'm being transferred for the 4th or 5th time. We will soon be moving all accounts to a credit union. Unfortunately, my mortgage was sold to them years ago which has been horrible ever since. Stay far, far away. Today my issue is 2 important accounts that just read "UNAVAILABLE". Not helpful when you need money. Btw, this is my first review in my entire life.

I called customer service and Candice that took my called after being on the hold for 15 min was no help at all. I am being charge fees for their mistakes and did not want to help me at all. I am never coming back to them and will cancel my account!

October 3, 2014, I went into a Wells Fargo Branch to cash a savings bond. After telling me how much it was worth, the teller made a deduction from it for a "fee". Knowing I had no accounts that charged fees, I questioned it. She said it was for inactivity on another checking account I had. I told her I only had one checking account and she sent me to the bank manager. He looked up the "other checking account" and said that I opened it (physically went to a branch) in a town located 25 miles from my home. I told him that at the time WF claims I did this, I had had 70% of my income taken away from me and couldn't keep enough money in my free checking account to pay my bills so THAT didn't happen!

I opened a Wells Fargo checking account for my disabled son to have his SSI money directly deposited. I specifically asked the rep if there would be any hidden fees I should know about. I even SPECIFICALLY asked if he had to have a certain amount in his account or spend a certain amount. She said, "No, we would never do that at Wells Fargo." Lo and behold I started getting my statements and they actually have a CHECKLIST of all of the "CRITERIA" that must be met to not be charged fees. So, not only did the rep flat out lie to me, they also rub it in our faces every month by telling us how they lied to me by charging these outrageous fees. Below is a list that I see every month.

On Sep. 1, 15 I went to ATM and request 660$ - all of my money didn't come out the machine. After it was hanging and I attempted to pull for it the whole machine top pops open. I called and made a police report and they looked the other ATM and it was wiggling to the point that they need new ATM machines. Well I received 400$ and now I have to go through US Direct express because it not Well Fargo card. I also took a pic showing their machine was out of money and I did close my account and my daughter account with Wells Fargo. They don't have an emergency # may I add and was very disrespectful when I went in that morning. So now a case have been open and it's a 45 - 90 time frame I have to wait.

Call me at work about my daughter being late on payment. Which I like. But the lies that followed... 42 days late, she was only 10 days. Then they told me one hundred dollars more than what was due. I felt they upset me for no reason. I went to the bank to verify the information. If the company cannot work as a whole together then why do I need to use their bank? Besides the man that called was very rude.

I went to make a deposit at the ATM on my way to work the other morning. I was unable to do so. I went in later that day. They told me the account I have is not set up for ATM deposits. When I asked if I can change that the teller was very rude and said no. What kind of bank doesn't allow you to make deposits. Then two days later money comes out of my account. They said I had an old account that I owed money to. I never had an account with them before this. I am not happy and will be closing my account first thing tomorrow.

I deposit a insurance check in my account so I can go and get my car fix I deposit on the 08/26/2015 after depositing it I found out the next day I have to wait till 09/04/2015 before the funds will be available that don't make any sense at all. I should not have to wait no more than 2 to 3 days for them to verify a insurance check. This bank here is the worst bank I ever been with. They don't satisfy their customers at all and we the ones who keeping them open. They should appreciate us more than they do. I think I'm at my boiling point with bank and seriously thinking about going to another bank where I am appreciated more. This bank used to be this way but now it so horrible and something need to be done about it!!!

I do not recommend Wells Fargo Dealer Services to anyone. They are exist because of the consumers but they do not appreciate any business people give them. They are unprofessional and rude to almost most people I talked to that dealt with them.

I was trying to break the ice with the Bank Teller by asking, "Out of curiosity, the person that stands over your shoulder, is that for training?" She responds, "No, it's to make sure we make sells, and it's irritating as hell. I hate it." Then laughed afterwards. I didn't speak another word unless she asked me a question that required an answer. She also made no sales attempt. The wait time over the phone for Wells Fargo is ridiculous! I was on the phone for 22 mins listening to repetitive music just to get an advanced access code. Then I was asked 8 questions that had little-to-no relation to me.

I am a displaced employee receiving severance. Called 401k dept on 8/24 to inquire about paying off a $700 loan. I told rep I needed 10k, therefore I needed to payoff a loan. Rep gave me a payoff along with detailed instructions. Rep said the payoff MUST be in Charlotte by 8/25 for payment to be processed by 8/28 and I could call back then request the 10k which would be direct deposited by the following Wednesday which would be 9/2/15. Called back on 8/28 to discover payoff WELLS Fargo gave me was wrong so no funds and no willingness by WF to correct. They did not care it was a mistake and refused to correct their error. The money was for a dp on a car which I had already wrote to the dealership based off what I was told on 8/24. I hate this company and Warren Buffett should disassociate himself from a company who treats their employees this way.

The branch that is located in Washington, DC on Pennsylvania Avenue is near my residence so of course it is convenient for me to go there. Well today, I went in cause I needed to fax some things. One associate didn't even greet nor ask what I needed help with or anything. He was just walking around. The other associate was assisting a customer. Once done she started gossiping with one of the police officers who came through there. I waited 10 minutes and left. She asked, "What happened?" I said, "Nevermind, just forget it." She said, "Oh, okay" and continued to gossip. NEVER AGAIN WILL I GO TO THIS BRANCH. From now on I'll go out of my way to get better service. If this problem persist, I'll gladly close my accounts I have with them. I'm going to leave a review on every site I can and I will be contacting whoever is in charge of that location. Good day.

Well to start off I have been with Wells Fargo for 2 months and I swear they have taken so much money from me and when I spend something I check my account. Every time I see it's been paid then overnight I check again they done, had me in negative status in excesses of 200 or 300 dollars as well as spending .25 cent and was charged 35.00 for that. I mean really this bank should be closed down. I do have a family to support. After being told false information, they take no blame for nothing. Charges pend for a week or more then they slam you with NSF fees. As of 8/28/2015 this account will be closed. BEWARE THIS BANK IS BOGUS!!!

I had a no fee checking account with Wells Fargo for years. I joined a local credit union back in 2000. Since then I just kept a few hundred dollars in my Wells Fargo account so that if we had to evacuate for a hurricane or other disaster I would have a national bank chain that I could use if needed. I never used the account so I never opened the statements that came in. One day I received a letter that the account was inactive for so long that it would be closed if I did not confirm that I still wanted the account to remain open. I was in a Wells Fargo branch on a business matter and the banker asked if I had a personal account with them and I told him I did and about the letter I had received, he suggested that I give him my debit card and swipe it for $5.00 dollars and that would take care of it, so I did.

My mother-in-law opened an account at Wells Fargo so that we could easily send her money. Every Wednesday for a year, we have sent her $100.00. Last night when she checked her account, it was pending. Today it's not pending. It's not in her account. It's simply vanished into the Matrix. The money has been taken out of my account by Wells Fargo. But no record of what they have done with my money!

WARNING! Think twice before deciding to do business with this bank! (At least the branch in Eau Claire, WI). Twice now I have gone there to deposit my son's payroll check for him because he is away at college and the checks were mailed to our home. The first time they refused to deposit it because I didn't know his account number. (I was putting HIS check with HIS name on it into HIS account with HIS name on it... Why is that impossible?)

I went to get a secured credit card from Capital One. My deposit went through on both ends (my bank and capital one). I look my account is overdrawn which is fine, my paycheck every two weeks are 1,600.00 or better. I had to take care of something important. Then I look again, I have a 0.00 balance and when I called I had been hit with NSF fees. I told the banker that I would not be paying it... She erased them! I feel they did that to be smart because I didn't apply for their card... I don't want to have to go through a life changing approval process when I gave Capital One my info and all I had to pay was 200.00!

A bank officer gave me the wrong routing number so that my money got lost. No serious excuse or intentions to compensate the incurred cost.

Ever since I started banking with WELLS FARGO I've always had direct deposit. Every paycheck money is missing. I call and of course ask them where is it coming from because I'm not rich yet I don't have no free money to give away. They file a claim which take up to 10 days and barely want to give you a temporary funding like it's your fault they took your hard earned money. I've only gave 2 companies permission to auto draft yet I have about 8 every other week and I asked them how to stop it they say "we have to cancel your card." So I cancel my card and what happens the next DAY, money is missing again so I have to call them again and it's just tiring.

I have a check from my company, went to the franchise on Florida Ave. to cashed and the lady told me I can't cash my check because the type of account. I was like really. So just to let you know this will be the last time I use Wells Fargo. Today is my grandma's birthday. I wanted to give her a good present and I could cash my check. Thanks to this horrible bank. I work in a car dealer where customer ask me for the best bank. Guess what from now on I will not recommend this bank to anyone. I'm going back to Bank of America or anything besides Wells Fargo.

I have been with Wells Fargo for many years before it is call Wells Fargo. I recently open a safe deposit box in Florida and the banker there let me know that my classic crown checking is grandfather because they no longer offer this kind of checking where you don't have any minimum requirement. I do require to have an account with Wells Fargo to open a safe deposit box since my classic crown is containing only 2 cents which I decided to put a hundred dollars into it to open my safe deposit box. Today I found out that the bank charge a fee of 20 dollars if I don't have a 1000.00 dollars in the bank. Now I owe the bank $14.98 because I did not know that as well as I did not get any statement of any sort since I open in May 2015.

I recently deposited a local check that was held for "possible" insufficient funds. The check was paid and did not bounce. Wells Fargo put a hold on the funds for 10 days but did not notify me for nearly a week after the hold. In the meantime, I had a check I had given my grandson for graduation come through and overdraw my account. Of course, WF promptly added an overdraft fee.

I've been banking with Wells Fargo since I was 18 years old. I am 23 now. I've had issues with them in the past but I've managed to let that go and continue to bank with them. These past few months have been HELL for me. My job suddenly became very very slow. I went from making very good money to little to no money. This bank will charge you for ANYTHING. I completely understand the Overdraft fees policy, that is why I don't complain and just let it be. But it's gone way TOO far. They love taking advantage of people who have no money in their bank accounts. They have taken OVER a thousand dollars in JUST overdraft fees in the last two months and it's not helping my situation whatsoever.

Wells Fargo Bank can eat my **. They charge so many fees and they don't give any explanation. Plus all of the offices, at least that I get to, are outsourced and I can't understand anybody. There was a mix up in my acct and I was charged 70$ in overdraft fees and I've been a customer with them my whole life and I have never complained or asked them for anything and they won't refund them this one time. Very disappointed and I am going to change banks tomorrow. I am done with them.

I made a deposit through the mobile app. When I later checked my balance and saw it didn't reflect the deposit, I deposited that same check through the ATM the same day Sunday 8/16/15. The bank immediately held the check and planned to close my account. I called the prevention department and informed them of a check that would be direct deposit on 8/18/15. They said they'll post it and allow me to withdraw it 8/19/15. It's now 8/21/15 and my funds are still being held! Nothing has come through but they claim they need to make sure nothing attempts to come through. This is ridiculous! This is my paycheck and I have a home and kids have no other money!

Often I have to call them because they always using my money against me. Pending transaction that stays on my account for days even though it's paid for. They are soo incompetent in securing my money. I have to ask them permission on where or how to use my own money or they will charge me or they will block my card without informing me. They stole $40 from my account 2 months ago and never refunded back. They are so ** up. I will never recommend them to anyone. They control your money but they cannot help you financially when you need them but they can steal from you when they feel like it.

We stopped by our branch to access the safety deposit box. No one was in the waiting area and the manager told us we would be next since the two bankers were each with customers. However, three separate people came in after us. As we all waited the bank manager spoke with two of them. As the bankers were ready for the next customer, the two that came in after us were given service while we were expected to wait. When I asked the manager why he skipped us twice he shrugged and stated that we should make appointments next time. My next appointment is with a different bank!

I had a refund coming to me on my debit card from an insurance company (around $200) for a policy I closed. A few weeks ago I receive an email from the insurance company stating that the refund would be processed that day. Now after a few weeks there was no refund applied to my account. I knew this refund could be an issue due to the fact I had to close this debit card and get a new one due to fraud a few months back. I contacted the insurance company and was told that the refund was completed back to that account and I would need to discuss this with my bank because they could only issue refunds back to original payment.

I was involved in a car wreck that put me in a coma for 2 months. Due to injuries I was there for 3 months. I left after I learned to use a walker and my family was willing to bathe and feed me. My family was harassed the whole time by Wells Fargo Dealer Services this included cussing my little sister whom they had no business even discussing my loan with. By the time I was able to start communicating with them they had repossessed my totaled vehicle, force-placed insurance on it (which I had through USAA already).

Then this is the bank for you. If you're interested in just how backwards this bank is, enjoy: For starters, if you don't keep at least 300 dollars in your savings account at all times, they charge you a monthly fee. Fine right? They'll tell you "Oh! Well, you can waive that fee with save as you go" which takes a dollar from your checking acct into your savings account every time you use your debit card. But guess what sucker, they'll overdraft you doing it. If you don't have enough money stored in your checking account rather than immediately transferring that dollar every time you swipe, it puts the dollar amount (equal to how many times you swiped) into your savings all at once on TOTALLY RANDOM days - so it's hard to keep track of.

So of course everyone knows what Wells Fargo bank is, I assumed I would have a pleasant experience with such a worldwide company, unfortunately they're just straight up liars. My nightmare began 8/7. I bought Taco Bell that night around 9pm. Got home, fell asleep because I had to work that Saturday morning. After work I reviewed my account to see how much I had left when I discovered that someone used that 1.40 at the Fry's across the street from my house and then following transaction was a withdrawal from my bank of 40.00.

Called mortgage department to change a contact number in my file. It took the representative over 20 minutes to help me. She verified all my personal information, then proceeded to ask me a barrage of non-essential quiz question. After 1st set of question, she replies, "you answered one of them incorrectly". All I wanted to do was update my work phone number. I am a transitional customer from Wachovia. Wells Fargo has got to be the worst bank on the planet. Either way if I go into the branch to ask any questions pertaining to mortgage, even the baker is put on hold for extended amounts of time. Often time the person on the line doesn't know how to guide the banker through the process. I have strategically paid off most of my accounts with Well Fargo so I can transition all of my accounts personal and business to my Credit Union.

I advise to the people who wanted to open an account to this ** bank, I discouraged you to open the account because all your money going thru overdraft fees, even a single or small amount they gonna charge you $35 every transaction that you had made. They couldn't post the transaction if you are negative balance, they always put there a positive balance then after that, you gonna see your account all overdraft fees, not like Bank of America. -$10 still no overdraft fees. Here in WFB even $1, they gonna charge you an overdraft fees of $35. This is a ** bank.

Deposited my check on Friday from TD bank Wells Fargo, places a hold on it for 7 days saying they might have issues from that account From TD bank. TD says there are no issues. TD has paperwork saying monies were transferred to Wells Fargo next day. They have paperwork proving. Wells Fargo says they still have not received the funds. Money is in Limbo I guess. Cant get a answer from them or even callbacks from upper management to explain what the hold is or where the money is.

We have been doing all of our personal and business banking with Wells Fargo for years. All our kids' teen checking and savings accounts, our personal and savings, along with our business checking and our home mortgage. Recently we had a client bounce a $15,000 + check in our business account (we are a small business) and this caused a huge mess for our business checking account. In the midst of legal litigation against the client and placed a lien on their property for the unpaid work that was performed and now for making such a huge mess. But Wells Fargo ended up taking all my kids' money, our personal money and closing all of our personal accounts. How can that be allowed? Our business is protected by an LLC but the accounts are all very separate and the kids' money should not have been taken from them as a result of this customer bouncing a check in our business account.

I need to file a complaint about the teller of the bank. She was very disrespectful and I know that she suppose to give me information I need to cash the check. I wanted to verify the amount of money in the bank and she refuse to run it. This is the most sorrowful bank in America and need to be shut down. They are robbing people blind and maybe that is why they get rob so much. This bank have stole over 500.00 in dollars and cent. Since they have became Wells Fargo they are pure thieves. I like to file charges against them with the court system for stealing my money out of my accounts. I closed them all out. They need to be fully investigated for overcharging and stealing in the name of LOVE. They are not what they claim.

When getting a loan they get you all excited that you're getting it. They take a long time to want something then they ask several times for the same document. I'm cancelling all my accounts.

I hate this bank! I am a business account holder. I usually maintain a high balance and come in weekly to make international wires which they charge me $50 per transaction. Recently, after giving birth to an ill child I fell ill and into a deep depression. I was unable to work and grow my business for about a yr. Because of my loss of income and auto charges set up on my account. I had experienced many overdraft fees. Total fees collected from this month alone was exactly $1295 this bank has collected from me. I have been trying to recoup at least some of my fees back and have been given the run arounds. I even went into this branch because the online reps said that only a bank manager could help me. I spoke with manager Jason pouring out my heart and nearly in tears. He reversed exactly $0 in fees and basically said screw me.

4 days for 3 ATM charges to post to account all three charges on 6/25/15 posted on 6/29/15. Asked for a overdraft refund. Said they can only give back 75% of the fees. WTF scam? I've been a customer of Wells Fargo since 1992 my account always in good standing. They've been caught before on overdraft fees by posting ATM charges in the order they feel the charges should apply. Now they are holding the charges for 4 days if your account gets below a dollar amount they feel they can scam you out of a overdraft fee? This gets old America. Stand up against the fraud, the extortion, the scam, that is the banking scam.

I had money in my account and made multiple transactions. The transactions didn't post to my account until I didn't have money in my account. Then they charge me for "not" having money in my account (because they took it out) so then they charge me $35 dollars four times for being in the negative. They rob people of money. They say it's our fault. I'm done with them. I had a direct deposit into my account of $250 and when I checked they took more than half. My balance was $126. Then my card got declined when I went to purchase lunch. So I called my card. It said I was in the negative $17.

The most recent problem I have had with Wells Fargo is that someone has changed the accessibility to my son's account that I am payee for through SSA. SSA is very strict about having a payee rep for someone who is unable to properly manage their SSA checks. I have been the payee rep for over 10 years and have never had any problems with paying his bills out of his account nor making transfers to other accounts to cover costs. Now all of a sudden I do not have full access to make financial decisions or transfer money to pay bills as I have for over ten years.

Today I received convenience checks from Wells Fargo in an unsealed pocket envelope through regular mail. The bank is suppose to be protecting my money not exposing it!

I waited for customer service on the phone for 10 minutes until someone assisted. He gave me absolutely no help and sounded completely unprofessional as if he didn't know what he was doing and he asked for all my account info then said "ok I'll deal with it much later." I then got hung up on after asking when I might receive help or a solution which then resulted in me having to call again only to wait for another 10 minutes and get told to call a different number. I waited 20 minutes for help on the 1800 number and the man kept mumbling saying he didn't know what to do and then I got hung up on again before I got the chance to ask "who should I call". Terrible customer service and I'm pretty sure one of the people I talked to didn't even work there. I'm switching banks.

I have lived in the United States for almost 30 years. As an immigrant, every now and then of course I face racial comments and outright discrimination. This afternoon (8/10/15) an employee of Wells Fargo contributed to that experience. I had reasons to call the bank's customer service and an employee in Shoreview Minnesota was not only very unhelpful but outright condescending, and made a racist comment to get me to understand why he could not help me. He reminded me that this is America and there are laws in America. He is a supervisor and identified himself as Mr. Henry **. To log over $1 million with this bank every year and still be insulted and discriminated against, is a painful experience. Thank you.

Do not bank with Wells Fargo. I am past employee and now customer. I have been treated so bad. I deposited a check and got a message the check may not clear. I knew it would clear and it did. However, was a out of state check. WFB immediately froze my account and advised me they would be closing my account. All total had been with them 23 years. They caused me such grief and anxiety and embarrassment because I pleaded with them and their Fraud Dept., to call my savings bank in TX and verify there is funds in account and there is no problem with check. They referred me to branch. I was treated so bad.

I have had two very negative experiences with Wells Fargo within the last month. One, I received a notice that my cd account money would be given back to the state because of inactivity. When in fact a month before the account was just renewed, really??? I then went to close this account and had over an hour wait!! Second, I financed furniture through Wells Fargo at 0% for 6 months. Mailed my final payment in four months to avoid the ridiculous interest and they claimed they did not receive it, which I called on the due date to check. Had to make a payment over the phone and miraculously they found mine two days later and cashed my check even though the balance was zero. Now I am told I have to wait for a refund and no clue how long that will be. Very disappointed with Wells Fargo and will never do business with them again.

Wells Fargo stole over three hundred dollars from a senior citizen, whose check payee was an insurance company -- not Wells Fargo. The bank didn't use a gun or a knife to steal. It used the process of electronic withdrawal. When contacted, Wells Fargo agreed to refund two-thirds of the money after sixty days. Two Wells Fargo employees verified this fact. However, the bank reneged on promised check, saying the endorsement was invalid. The public needs to become involved, as anyone could be the next victim of Wells Fargo and their illegal, immoral, unethical, corrupt banking practices. SHAME! SHAME! SHAME!

I have had trouble with Wells Fargo Bank from day one, after they took over Wachovia. I used WF Bill Pay to pay on my WF credit card. I always have paid more than the amount owed. The money was immediately taken out of my checking account, then they turned around and charged me $35.00 late fee, stating it was 3 days late. I contacted them, they stated it was my fault and would not refund the $35.00. This is the second time this has happened when I used their Bill Pay. I have had trouble with WF charging NSF with the money in the bank, but the bank posting the check before it was due, so they could charge me a fee. I have wrote them, called them and tried to reason with them, but to no success. I am changing banks at this time, will never recommend Wells Fargo Bank or any of their services.

Husband & I have Joint Acct. & Visa with WF for 10 yrs. Got 9.99% Empire Carpet financing but when WF sent cr info showed 27+% rate instead of 9.99%. Husband can't call re: their 20 min hold-he's at work! And WF REFUSED to speak with me, insisting ONLY will speak with husband (only if my husband were to die, then the wife 'exists', ONLY when they want money, but asking to just CONFIRM that they show 9.99% rate same as Empire... How does that constitute a 'security issue'?) Nothing but ** with their by the book regulations, until of course they need money FROM you... THEN they'll speak to ANYONE! AVOID THIS BANK. THEY ARE THE WORST!

On July 09, 2015 I had a transaction denied due to lack of funds. I called their customer service to find out why because I knew funds should have been available. They informed me I had zero dollars in my checking account. I informed them I would call back once I went online to view all transaction. I printed out the transaction list and verified all transactions that were not associated with me. I called their fraud department and initiated a claim for stolen funds. I went over each transaction with the amount listed and the date. I gave an online affidavit and they issued me a claim number. I requested the checking account and bank card be cancelled immediately and a new checking account and bank card be issued. I called back in seven (7) days to check the status and for some reason they could not find the claim number. Again I went over all the transactions with associated dates and amounts.

We are about to lose our home. The first week in June WF informed us that in order to prevent foreclosure, we would have to make 3 payments by July 10. We did, we made the payments. Thought we were good. On July 22 received a notice they are foreclosing. We are now waiting for a call for the reinstatement fee to save our home. If we can't pay the fee, then they are taking the house. Completely dissatisfied with Wells Fargo. No one was available to talk with and the person on the other end was not helpful at all. Behind those dollars are people and they do not care about their customers. If Wells Fargo is involved run, run away, it won't end well.

I was charged a 'Savings Overdraft Transfer Fee' because one of my accounts had a balance of zero. So, Wells Fargo kindly took money out of my savings to cover the unexpected cost. However, Wells Fargo charged me $12.50 as punishment for using the overdraft protection. I complained about the charge and they reimbursed me $6.25. Thus, proving the point that the fee is excessive and unwarranted. At a micro scale, this isn't a huge expense that the member will be hurting terribly for money. However, at the larger scale, this is a revenue stream for the company. There is already an overdraft fee assessed if you are really broke at the whopping cost of $35.00 for each overdraft transaction. These fees discriminatorily targets middle and low income people.

This company is irresponsible when it comes to closing accounts. I closed my account a month or so ago and I received a letter regarding an overdraft. I paid whatever I owed and the idiot at the bank said he would close it. Wells Fargo is a bad company and I am happy I switched to Chase because Chase knows what they are doing unlike the boneheads working at the counter at Wells Fargo. They are literally asking for bad reviews and to get a lawsuit. Avoid this bank if you can because the way they do business is not legal and they should be shut down.

I was scheduled to close on a house today, but because of a late mortgage payment to Wells Fargo, that won't be happening. Back in March, 2014, I received an email from Wells Fargo stating that my account was disabled due to too many login attempts. I immediately called the bank and was told they did NOT send the email and it should be deleted. I then had to change my password, one that I had for years and never had problems with. Since then, I had to change my password 2 more times due to login issues. During one of these changes, I tried to pay my May, 2015 mortgage payment, but failed. I didn't realize it wasn't paid until June, at which point I was 30 days late. Unbeknownst to me, Wells Fargo reported this ONE late payment to the credit bureau. In July, my husband and I were approved for a loan for our dream home and were scheduled to close today, 08.04.15.

In brief, I had a fraudulent charge on my account (small one). I called to work through the details. I was put on hold three times for over 36 minutes. I called back the next day, put on hold again but needed to get it resolved so I held. After finally speaking with someone, the man was rude, inconsiderate, talked over me and treated me like I was five years old. I asked to speak with a Supervisor. He told me there was no supervisor there but he would put me on with ANOTHER resolution specialist so I agreed.

Worst company ever to get a home mortgage from! My husband and I attempted to get a loan modification when the company I was working for suddenly shut down and left me without income. We were told NOT TO stop making payments while submitting information they needed. We were responsible in doing everything they asked on time and very quickly. They asked for documentation upon documentation. We faxed everything so they would get it immediately, then they would request more. Once finally giving them all they could possibly get out of us, they made us wait about 30 more days. Then they said they needed something else and that all the current papers we had given had "expired" so we had to resubmit them as well. Frustrated and desperately needing help, we did as they requested.

I would not recommend banking with Wells Fargo if you are planning on doing any sort of traveling. Upon traveling, despite multiple travel warnings, they locked both my debit and credit card on multiple occasions. They sent me a debit card to my address in the states and cancelled my current debit card without telling me and as a result I can't use it and my bankcard is over 3,000 miles away. They have no facility for international payments that is even slightly convenient. I am extremely angry and will put my funds into another bank as soon as possible.

When I reviewed my business account bank statement on Sunday, there was a charge about Quickbooks Banking $14.95. I called Wells Fargo right away and questioned about the charge. The customer service representative transferred my call to online service department to cancel and eliminate this charge to avoid the same future charge. This online service lady was extremely angry and yelling at me that my husband signed up the Quickbooks Banking service. My husband wasn't possible to sign up this Quickbooks Banking service because he didn't handle any financial matters and he hasn't signed in our business account online for months. This online service lady just kept yelling at me that my husband signed it up, then transferred me to some department. I didn't even know what that was for.

We have been using Wells Fargo for close to ten years and have wanted to change for about that long but never wanted to deal with the hassle but cannot stand their shady practices anymore. We have three accounts with them, a business, checking and savings. All supposed to be free until this month we received our statement with a $14 monthly service fee. Called and they said they changed their plans and no longer offer free accounts. Notice would have been nice no?? They said they sent out notices however we never received any notice regarding a $14 monthly fee being implemented!! Asked for them to waive the fee until we can figure out what to do as we aren't interested in paying almost $30/month for checking accounts and they said no.

I had 220 dollars and went to go deposit it and went to the atm machine outside Wells Fargo and it says unavailable so I went inside and did it. But any how I handed the lady at the front my money. I slide my card in the machine and she counts 200. Like how the hell you gonna count 200 when I just counted it 4 times and it was 220. Is it me or does it seem like Wells Fargo employees can't count. I haven't even had them that long and I'm already sick of this damn bank. I will more than likely switch because of this. Just ridiculous. 20 or not I don't make much as it is especially when you get taxes taken out of your check. Wells Fargo needs to get their crap together. Any bank recommendations?

I went into Wells Fargo with my grandmother who has trouble understanding some English. I was there to help her with an issue and staff was unreasonable and rude and were not very knowledgeable. I have heard from trusted friends and family having horrendous experience at this bank. I will never give them my business!

I've been with Wells Fargo for a little over four years and have a great record with them. Unfortunately, I had been unemployed for a while and my grandparents would send me a check once a month to help out with my living expenses. For most of my time banking with them, I would go and deposit my check without any issue. The funds appeared right away, no holds, nothing. Lately though, when I go to deposit checks, they put holds on them.

Wasted my time and patience when trying to secure a debt consolidation loan. If you are being turned down you never hear from them again even though they say they will call you no matter what. Also, brought my elderly mother in to open a new checking account and they ran a credit check without telling us it was being run and denied my mother a checking account. She wasn't asking for a loan from them just a regular checking account. They should have asked her before running a credit check. If a bankruptcy is an issue or bad credit is an issue that should be stated prior to taking all your personal info.

A credit card payment charge went through on my account and it wasn't my credit card. When I called to dispute it Wells Fargo they wouldn't have an answer for me for 10 days and was not sure when or if the money would go back into my account. As I said the charge to pay the credit card wasn't even for my credit card. Also on bill pay if the payment was set to come out of my account on Friday it never comes out until Monday. It should come out on the day I set it to.

My bank account with Wells Fargo was hacked yesterday and all of my information had to be changed. I spoke to a variety of unhelpful people during this process and am shocked and dismayed by the ineptitude of this institution. First they had me change my password and login info, told me that they would send me a replacement card, and that I would be able to go to a branch in the area and withdraw funds. I told the operator what state I was in currently, Louisiana, and she assured me it would be fine. However when I tried to look up a branch there are none in the state. This seems like a very important oversight to me. Since I am on a business trip and will not be home to receive my new card and with no branches in the state I was quite upset that the operator did not mention this when we spoke.

I am in shock. I use bill-pay through 2 other banks, the money is not taken out of my account until the person cashes it. BUT not with Wells Fargo, they take your money, and if the check is lost, unless you notice it, they keep it for at least 3 months. They use our money to make money. In my opinion this is fraudulent use of a person's funds.

Approx 3 months ago I applied to refinance my car. Was told based on income and longevity with current loan I would most likely be approved. When I bought my car I was given a higher than average interest rate due to lack of credit history. I was just starting to build credit and the loan would help me do just that. I bought the new car on a 54 month loan (interest only for the first 6 months). Well 30 months later I wanted to refinance. Was told I should not have a problem and was quoted a rate of 5.99%. I applied.

Okay so obviously every bank has its flaws. I've been banking with Bank of America for the last 8 years and finally made the switch to Wells Fargo after being sick of Bank of America's outrageous monthly service fee. The major problem that I've been having in the 6 months of having a Wells Fargo account has been processing time and the order that bills are processed. I'm not sure why, but it takes FOREVER for various bills to be processed. Bills that I have higher priority over that are paid FIRST, with the money already taken out... doesn't seem to process until it's too late and a few days later another bill comes through before that one is fully processed sending me into overdraft with a 35$ fee, AND a returned check.

I was with Wells Fargo for nearly ten years... back when it was Wachovia... and I learned how absolutely terrible the company is. I became unemployed for nearly a year and a half, and I stayed in constant contact with Wells Fargo. I was being charged unauthorized charges, and after months of going back and forth between bank and the other company, I finally got some charges reverse; however, it was too late... Wells Fargo closed my account the day all the funds came back from the other company. The funds were stuck in cyber space for a while. I called and called, and basically was told that I could always start a new Wells Fargo account, and the funds would go back.

We sold our boat and the young man got a cashier's check from Wells Fargo bank. Went to deposit it and Wells Fargo made a mistake on the check so now we have a $17500.00 cashier's check that is no good. Wells Fargo said they are trying to fix the check. So we are out of $17500.00 til they can try to fix this check. They said the funds are in the system they just need to wait for their service department to see how to correct this check.

My mother passed away on July 7th 2015. She only had a couple hundred in the account and Wells Fargo wants me to spend another 1k to get court documents to get what is left of my mother's account and close it. I have certified death certificate, her photo ID and atm card which they have now blocked me from using to get what is left in account. How ironic - have to spend 1k to get 200 which is left in account. I have given up, cannot win against a banking firm. They can take the money and shove it up.

Upon calling the customer service line and asking why my check I deposited on the Saturday did not show availability, I was told that checks did not process on the weekends but my balance would be available on the following Tuesday. I asked why it would take an extra day as compared to if I would have just waited to deposit it in person on Monday. She kept repeating the same information without actually ever answering the question of why I would not be able to access my funds on Monday which was the next day they would be open and able to process the check. I had to ask for a manager after what felt like dealing a human automated answering machine. The manager was instantly rude speaking to me in tones associated with the way you would talk to a child.

About 2 years ago a nj branch manager had allowed a fake check to be deposited into my checking account. The funds were never touched. I immediately went to my branch to find out why and was told my account has been frozen. After fighting for a week get my paycheck out of that account they finally released it and force closed my account. Now 2 years later I go to see about opening a new account. No problem. Deposit my funds then boom not even 4 days after they freeze my account for misuse of former account. I can't go to bank because once again it happened on a Sunday and ooo look loss prevention isn't open.

All you need to know is their average rating is 1 star!! I imagine it would be less if no stars were an option. To charge someone to cash a check drawn from their own bank is ridiculous and just another attempt to make more money! How can they be allowed to get away with this?? How do they arrive on a $7.00 fee for a $250.00 check? After being bailed out by the taxpayers like myself, how can you justify this charge? I would keep my cash in a coffee can before opening an account at Wells Fargo!!

I opened a new account on July 22, 2015 online and I accidentally selected the option to fund the account by going into the branch or mail a payment. The screen told me that I can call a number and speak to a banker and fund my account over the phone. I decided to call the number. The banker asked me for my debit/credit card number that's in my name. I provided her with card information. She then told me the account is open and active and the opening deposit is on my account. After I hung up I checked my account online as well as calling their customer service to listen to my balance. Every time I would call it would ask me for my PIN and I was never given a PIN when I opened my account. I then proceeded to the option to speak with a banker and I was placed on hold for thirty minutes just to speak with a person.

After making payments for months I was 4 days late with a payment. I wasn't aware I was late and pay by online banking so when I got the next bill I put in the drawer as I had already sent the payment for the next month. We started getting phone calls but they wouldn't speak to me (retired) and my hubby was never home when they called. After speaking to them on the phone we realized they wanted $26 late fee for May so I sent them the $26. The next bill they wanted $128 instead of my regular payment of $53. AFTER YET ANOTHER PHONE CALL I was told I was to pay the $128 each month until September to make up for the late payment in May. I asked why and they said "That's just how it works."

I went into Wells Fargo with my stepmother who has trouble understanding some English. I was there to help her with an issue at the bank, and the staff was unreasonably rude and were not very knowledgeable. I have heard stories from trusted family and friends having horrendous experiences at this bank. I will never give them my business.

Horrible customer service! Just to close the account I has been seated for more than 1 hour waiting the funds. I don't recommend this bank.

Now for the third time, my check numbers do not always print on my statement. Makes it more difficult to reconcile account when you search for a check number range and the number does not appear. On each occasion I have emailed and written Wells Fargo and the response is ALWAYS the same. If I used their checks from their printer, I would not have this issue. Hmm, some seem to print and others do not. But, if I only used their checks instead of mine from another printer, the issue would go away. I have been a customer through all the transitions, i.e. Meridian, First Union, Corestates, Wachovia and now Wells Fargo and NEVER had this issue until Wells Fargo. There is never an apology -- just your fault because you use different checks. This is not right. BUT, aside from this statement issue, I have no issues. This needs to be fixed. Accountability to provide accurate account statements falls to Wells Fargo.

This morning as I checked my balance at Wells Fargo I noticed they posted a service fee of $13 on my checking account. According to the contract (everything is a contract when you sign up for something) I was told there is no service fee as long I don't request hard copies of my statements. I've been a customer from 1995 at First Union, Wachovia and now Wells Fargo and I am treated like this. They sent no notes, or mail or e-mail to announce this change. After a long discussion with a supervisor she gave me a partial reimbursement of $3.25 and pocketed $9.75, which in my opinion is unjustified.

Wells Fargo Bank failed to tell me that when I exchanged money that I most likely would not be getting it back at the same rate. I did not use all my money when traveling. I returned home with extra money. If I was to exchange it now I would lose over $200. I have had to hold onto it since April and have also lost interest of that money.

On November 2014, I ordered a pair of boots from Uggs with my debit card as I always do. I returned the boots and was expecting a credit of 135.00. The Wells Fargo states that transaction never occurred and refuse to give me the money, and I have a receipt for proof. I just received a letter from their Charlotte, NC office saying they have closed my claim without ever allowing me to present my receipt. The staff is very rude and I was treated as a senile individual. As soon as I get my refund, I will close this account. This is not my complaint with this bank. I have remained a customer because of its convenience. This bank is the worst. Please do not put your money in this bank.

Recently Wells Fargo has cost me to lose over $900 in one of my accounts and they refuse to do anything to rectify the situation. In May of this year I put stop payments on three companies that were drafting out of my account i.e. High payday loans prior to my departure on a 3-month overseas vacation. I figured I would settle with these companies when I came back home my business. They charged me $93 to do this and said everything was okay. Well lo and behold to my dismay, all the charges came through while I was overseas. Numerous calls to bankers (7) in all saying it would be care of with ended with no satisfaction. One even had the audacity to say I need to pay the bill. Since when are they the collection company also. I also have to pay $300 in roaming fees from overseas. Well they have ruined my vacation. My card says member since 1975 lol! This week all that will change.

Well where do I start! We were led on under false loan approval accruing my business extreme debt before our opening, Merchant Services began billing us immediately regardless of not conducting any sales, allowed my business account to continue being overdrafted a grand total of $2100.00 to date, which includes additional $35.00 NSF fees on top of $35.00 overdraft fee $70.00 for a transaction that is $00.99. Meanwhile back at the ranch my struggling pastry shop is literally giving them all of our credit card transactions which they have been holding for additional days allowing more overdrafts and NSFs to accumulate while our funds are just literally going to the hands of some greedy executive who is getting fat off of my pastry's **!

We experienced many fees for an overdraft that we immediately corrected. We received notice of the overdraft and then made a deposit right away to cover it. They didn't reverse the fees anyway even though it posted right away. Since we already had many personal and business accounts with another bank we decided to leave Wells Fargo because of their many fees and resistance to reversing them. The bank we were currently using actually had zero fees for a lower balance while Wells Fargo charged higher fees with a lower balance, seemingly punishing those who didn't have enough money in the bank. It would seem to make more sense to charge with a higher balance as the customer could afford it more.

I needed a credit card to build my credit. Wells Fargo representative told me to transfer money from my checking account to the secured credit card account for 12 months. The card will become unsecured. Made my payments on time, no late fees, no over the limit. Call into customer service and ask when will my card become unsecured and money deposit back into my account. Each customer representative tells me all kind of ** stories about they're not reviewing my area in which I live in. I was misinformed about that program.

I'm two months into banking with Wells Fargo. Wish I had read these reviews before I opened my account. The first month I purchased an airline ticket. The funds took nearly two weeks to be deducted from my account. I was worried the airlines ticket wouldn't be honored as the flight took place before the funds were deducted. This was a cause for concern for me. The second month, I paid my bills and two payments still haven't been deducted 14 days after the payment was made. I called the bank and they tell me they see no payments despite my having confirmation numbers for each payment.

I had 4 accounts with Wells Fargo. They closed my account that my direct deposit goes to WITHOUT enough notice to change accounts with SSA. They refuse to acknowledge their ERROR. Their response is this, that account is closed. "We can't tell you where your money might go." But Wells Fargo will send a cashier's check to you in a couple weeks with whatever they deem you are entitled to.

I have been banking with Wells Fargo for almost 2 years now and have my personal and business accounts with them. I am a Private Investigator and I had just collected on an estate in which 17 of the heirs live in the United Kingdom. One of my clients was having a problem with the check I had sent him representing his share of the estate. I then offered to wire transfer the funds but told him I had to put a stop payment on his check and there was a wiring fee. The client agreed to those fees coming out of his share.

I was recently hit by the IRS scam where I was scammed for a cash sum. The sum was deposited to another Wells Fargo account. I went to the bank immediately after the situation, but was told there is nothing they could do. I went to the police, filed a claim and was told to go back to the bank and try to cancel the transaction. My request was denied and I was told there is nothing they can do, even though my transaction was still pending. Even the police were very frustrated working with them. They are horrible at making customers feel safe when it really matters. DO NOT HAVE ANY BUSINESS WITH WELLS FARGO.

On July 7, 2015 I attempted to make a cash deposit at a Wells Fargo ATM Machine in Hattiesburg, MS. I've done it numerous times before - and placed as much as $5000.00 in the ATM at one time. On this particular day I was only going to deposit $2300. I first placed the $2300 in the ATM machine - all bills were crisp and new and mainly $100 bills. It only took $200 of the $2300 and gave me credit for the $200. It spit back out the $2100.00 it did not accept. So I tried it again - but this time I only placed 20 of the $100 bills in the machine - for a total of $2000. This is where the nightmare began! As it went to count the $2000 to confirm it - the machine malfunctioned and advised me it could not return my $2000. The ATM then asked me to guesstimate how much money I entered into the ATM. I pressed $2000 and then it popped out a receipt showing that they gave me a credit of $.01 and they would correct it in 48 hours.

I am completely annoyed. I asked the lady if she could help me do a wire transfer online and she said "we don't do online assistance" and transferred me. I ended up being transferred 6 times, all for them to say, "You are unable to do it online but have to go in the bank." With a busy schedule and technology world why are we not allowed to send a wire transfer online? Crazy!!

Store # 11390 70. Went to cash a check from my job. My employer banks with Wells Fargo. Had my valid driver's license and my social sec card. He cashed the check and stated that he would not cash again without a debit or credit card. Then charged me $7.50 to cash a $300 check!! He was arrogant and could care less about drawing in new clients. He did not say hello nor did he once ask if I would like to open an account. He just kept asking for another id, credit card, passport, etc. I have a printed social security (federal document) and he wants anything but that. His name is JoDennie on Hazeltine Ave. Do not bank with him. He thinks he is superior to the people to do business there. Consumers, businesses and employees pay his wages. He needs to be reminded of that!!

I was a Wells Fargo customer for at least five years and a substantial amount of money went through my accounts at that bank. In February or March of 2015, one of the bankers ** at the Wells Fargo branch on 9600 Bird Road (SW 40th Street) in Miami asked to have my safety deposit box key in order to verify my box number. She disappeared for a minute or two into the vault room and returned with my entry signature card. I never gave her the box number, but she was able to return with the entry/signature card. After leaving the bank I became alarmed for several reasons: The box numbers are not written on the key. A banker asking for a customer's key is a severe breach of severity protocol. The banker ** returned with my card despite the fact that she should not have been able to locate the signature card without a box number.

I recently tried to make a purchase with my debit card and I was declined. I knew I had money in account so I checked and discovered that unauthorized payments were made in my Bill Pay. When I called the bank I was told I authorized them. I did not. Now my account is frozen.

I have been depositing my payroll checks for almost a year and then all of a sudden wells fargo decided to hold my deposit for a day or two. Which with someone like me who lives paycheck to paycheck means you pay your bills on counting on that money being available. But it was not so then I starting getting overdraft fees because they held my paycheck and now they are holding it even longer because of the overdraft fees which they caused in the first place. This is big banking at its worst. Do we live in Greece now???

I have a 401k with Wells Fargo through my job, unfortunate circumstances have caused me to apply for a hardship withdrawal. After I filled out all the paperwork I was called and told I needed another piece of documentation. I faxed that off and still nothing. I have been dealing with this for a month now, maybe more than that. I work hard to earn my money, and now that I need it they are dragging their feet. I can never get any answers as to what is going on, no one calls. The bank is hoarding money that isn't theirs, this is the worst bank on this earth!!!

I had purchased some furniture on a credit card administered by Wells Fargo. Later, in the middle of the promotional zero-percent APR finance period, I bought additional furniture also qualifying for zero-percent financing. I made appropriate auto payments in order to pay off the original balance within the payoff period, as well as making even payments towards the new purchase so that it would be paid off in time. Problem is that they were applying my payments EVENLY between the two balances, and were far too happy to smack the first purchase with a full dose of interest. I called them and explained that if they applied $80 of the funds that they had mistakenly applied to the second promotional period to the first, there should be no interest. They refused. The man who answered the phone was so profoundly unhelpful, unfriendly, and rude. He even chuckled when I requested his supervisor.

Wells Fargo closed all of our accounts without any notice and they said it was a "business decision". We didn't do anything wrong. We looked up online for any clue and found that they might be thinking we were involve with bitcoin business, which we NEVER did. We didn't even know what bitcoin was! Now few weeks later, our Discover credit card, which we use a lot and NEVER carry balance, is closed too! We had $18500 credit with them and have been a perfect customer! I believe that they did this because Wells Fargo did! And again also a business decision!

My dad recently passed away and I had to handle his accounts. He was with Bank of America, Chase and Wells Fargo. I called all 3 banks on the same day to notify of death and find out where to send the death certificate. Each bank took my information, reminded me that within 60 days I could still get marketing materials as it's already in place but all other mail would stop. The woman on the phone actually had attitude with me and told me that I should just walk into a Wells Fargo to handle this. Close to a month later I am still receiving letters from Wells Fargo about overdrafted and late payment accounts - forwarded mail. I then walk into a Wells Fargo to handle this and make sure everything is taken care of. The women looks in the computer and states that it was never done. She makes sure to call some 800 number and take an original death certificate to ensure I will no longer receive mail and all accounts closed down.

Wells Fargo is doing fine in terms of ATM locations and basic services; but anytime or anything that forces you into a branch is a killer. I am a professional and very busy also. Wells Fargo forces me to go into a branch to do a wire transfer. WHO DOES THAT ANYMORE? Then you have to wait on that one person who is always unavailable to manually conduct business. UGH!!!! Seriously Wells Fargo, where is your leadership and IT department?

After our father died, we were granted a 90 day extension to sell the house on our own. We spent countless hours showing the home to prospective buyers. Faxed a full price contract to Wells Fargo on 5/5, along with request for 2nd 90-day extension to complete the sale. We're informed via phone that we met all rqmts for 2nd extension, but when the time came to received the loan payoff from WF, it came from a law firm and WF had foreclosed on us. By the time we closed the sale we owed $6500 in legal fees which should have been cash to the heirs. But, instead, it was cash to the lawyers and WF.

Absolutely the worst, distrustful, evil, hateful, and unprofessional customer service I've ever encountered!!! As with most banks Wells Fargo is by far the biggest crooks out there. I believe anyone who has anything to do with helping this p.o.s company will have to answer for their crimes one way or another someday. I HATE YOU WELLS FARGO!!! Rot in hell!!!

Pass this on... I stop at a Wells Fargo ATM in New Smyrna Beach, FL on my way to work - the ONLY one on route 44 before it opens into no man's land. Then onto I-4 where I get off in Altamonte and work is right off the exit, no Wells Fargo in sight. Well the ATM I stopped at on my way out of New Smyrna Beach, was out of money, so I go across the street to the gas station, use theirs, and I'm on my way. I IMMEDIATELY call Wells Fargo and the rep. assured me since it wasn't MY fault their ATM was out of money, my $2.50 fee will be refunded.

So I went to Wells Fargo inside Fiesta in Austin Tx and I opened a Savings account. The teller who helped me forgot to tell me that I could only use it 6 times per month and so I was happy but then they charge me 15$ and they had change my account to a checking account so I wanted to see if I could change it back. This guy was rude and unprofessional so I closed my account, never going back.

Wells Fargo is the worst bank. They try to give you a partial $8.00 refund of the actual $35.00 which is nothing solved for your hard earned money and frustrated customer... Besides they put your transactions pending and even if you make a deposit the next day, they will assessed you overdraft fees.

I have been a long time loyal customer of Wells Fargo. I fell and broke my hip socket while in another state from the one I live. I spent 8 days in the hospital and was released today with prescriptions for medication. If you know a risk of hip fracture is blood clots and I have coronary artery disease. I finally made it home and sent my son 40 miles to a neighboring city that had my medications needed. After meds are ready he tried to pay with my debit card. Wells Fargo declined the payment I had over 50,000 in the account. My son called and informed me what happened. I called customer service and after trying to explain to their computer I needed to speak with a rep I then had to hold 6 minutes.

My mom is 68 years old, can't speak and write English and definitely can't use a computer. We were at a branch with a personal banker trying to reset my mom online account. She has me look at her account to make sure her retirement money is deposited and anything else that may not be correct. Customer service refuse to talk to me even with mom permission. We used their translator and the calls with translator dropped a few times.

We banked with Wells Fargo for almost 30 years. We had business accounts there as well as personal. The bank held our deposits for several days, but every withdrawal came out immediately. They charged fees on our withdrawal as overdrafts even though checks were drawn on local accounts. When the economy took a dive, we really struggled and asked for lower payments. They would not negotiate anything. We have since left the bank as they would not negotiate any lower payments on our business loan and have since raised the payment amount and will not negotiate.

I went to use my Micro Center private label card and saw that it had no available balance. When I called and questioned Wells Fargo about this, they stated that the card had not been used in 18 months. If I wanted to use this form of credit again at Micro Center, I was told that I could apply for another account. This is not the point. While this might have been included in the T&C, I feel there should be some accommodation, or certainly a warning, for a current cardholder to know that they are in danger of losing their account. This experience sours me on both Wells and on Micro Center, since they showed no loyalty to their customer, and instead deferred back to Wells.

I opened my account a year ago since. If had many issues they take your hard earned money promise and ensure they will put it back in your account only for you to get a runaround. Horrible company and horrible customer service. This place sucks! I hate wells fargo!

I don't have time to get to a bank that often as I have had a lot of medical and dental appointments as well as others and usually get home around 6:45. Their online and telephone banking is archaic. They will not take outside payments. Other banks, no problem. Have the time when get to the bank when it opens, the fees have already been added. Boo on them!

Attention men of color!!! Do not go into a Wells Fargo bank and sit down to wait your turn. I was profiled at Monroe Drive in Atlanta and Central Ave in East Orange, Nj and months apart but the same scenario occurred. I was approached aggressively by two black females managers who angrily approached me about being helped. I was waiting for the customer service rep and for the line at Central Ave. Now that I have complained to the Wells Fargo executive offices, boat, branches, 1800 number, Wells Fargo corporate security has said the Park Ave branch in Nj has deemed me a threat and they are closing my account.

After 24 years it was finally time for that last mortgage payment and Wells Fargo requested I call them to make arrangements to close out my loan. Me I would much rather have gone down to my local branch to talk to a mortgage banker in person. But here I go doing it their way. Called them and talked to this very helpful lady **. She tells me that it's no problem we can get it all done right there and assures me that Wells Fargo is making my property tax payment due on June 15th by May 28 and close out the mortgage account with what is left in my escrow account. Lady ** also tells me that I will receive a payoff statement that will reflect that. On June 28th I receive a check in the mail from Wells Fargo for $1799.38.

This happened in NJ, my Wells Fargo signature visa card was hacked and someone they wrote me a letter by the name of **, tried to take 500$ out of my account. I filled out over 10 papers with the fraud department and they said they would take care of it. I meanwhile closed all my accounts and opened new ones as advised by their fraud department. I also closed my visa signature card account as I noticed charges on it that I didn't make. I thought everything was handled correctly until I got a letter saying I owe them $501.95. I tried to resolve this with the bank.

My mother is 78 years old. We went to the Wells Fargo Bank on Parkside Ave in the plaza in west Philadelphia. All I can say is that they know what type of African American people to hire for their people! The bank is so ghetto along with the worst customer service working there! The teller told my mom to hurry up and "can you make up your mind about how much money you want to take out because I don't have all day to fool with you!" Then all the workers behind the glass just started laughing out loud! I hate Wells Fargo bank!!

Wells Fargo is easily the most incompetent bank I've ever had the displeasure of being a part of. Previously I thought that Bank of America took the cake for classifying every international purchase (while I made it very clear that I would be abroad) as fraud. But no, Wells Fargo really won it big. My card was severely damaged and I requested a new card with the same number. Not only did they change my billing address incorrectly and unnecessarily (a major headache) but they sent my new card to the wrong address. So I've been waiting on this card for a month for no reason.

In all the years I have dealt with loan people... never in my entire life have I spoken to such rude and inconsiderate people... had to repeat myself a dozen times... would get transferred... have to start all over again to be once again transferred. I always thought bank people were to be professional people. Never, never again will I ever deal with Wells Fargo and I suggest anyone reading this take note and never deal with Wells Fargo banks.

I been banking with Wells Fargo for years. Customer service, it's not great. I think it's "ok". But when I try to make deposits at their ATMs I have to drive 15 minutes then get in the line just to find out it's not available for deposits or cash. Ok, I drive another 10 minutes to the next and again is not available for what I need. This is happening more and more, at the point I have 50/50 chances to make a deposit at Wells Fargo ATMs. Last time I use this an ATM wasn't available to scan my bills. I been thinking switching banks. It's my best option.

On June 23, 2015, I went into a Wells Fargo Bank in Billings, Montana to cash a Life Insurance check in my mother's name. I have Power of Attorney over my mother. The check was cut from Wells Fargo Bank out of Phoenix, Arizona. No, I don't have a checking account from Wells Fargo and after what I went through I would never get a bank account with them. They refused to cash the check with the Power of Attorney. I gave him the Power of Attorney and my driving license and my mother ID....

My debit card has been fraudulently hacked 3 times in the last year. I have banked with Wells Fargo for over 30 years and I am done. I am going to find another bank. This is ridiculous!

I have been having issues for a while with Wells and how they post things. If I make a cash deposit the ATM says that cash is available but it's still pending. Your balance is never what they have online and you can a fee post to your account a week later. I don't have enough money to deal with them because they don't value customers and insists that every fee is something they are able to charge. My other bank seems to post transactions quicker and if there is a fee I know immediately not days or a week later. I can't set up payments when I never know how the bank will screw me. If I call to speak to someone occasionally I'll get someone good but most of the time they seem really unprofessional or scripted. I give up. I'm just too OLD to keep up with them as a primary bank.

On the 16th of June I submitted an online application to Wells Fargo. On the 17th I got an email reading my app had been received and I would receive an app package in the mail in three days. On the 18th got an email asking how my initial deposit would be handled so I selected a 100.00 transfer from another banking acct. listed my routing number and acct number. Should I have waited for the paperwork first because I got another email yesterday asking me to complete my application AGAIN. And asking me how AGAIN I would provide my initial deposit.

On June 4, 2015, I tried to use my Wells Fargo Account and could not. I called customer service to find out why my account was not available to me. They told me they had placed a hard freeze on it and it would be closed in 7 days. Loss prevention will not tell me why it was closed or who I need to talk to, to find out why they closed it.

Today (June 19, 2015) I went to the Sherman Oaks Branch of Wells Fargo (14855 Ventura Blvd, Sherman Oaks CA). Out of all of the years of being with this bank I must admit, this was the worst visit ever. My credit and debit cards and driver's license were gone as of last night. I immediately called the customer service line to freeze my accounts and cancel cards. The next day I decided to get a temporary card and order a new debit card. I totally understand that without proper ID the bank has policies forbidding giving temp cards. Again, I understand that policy because it not only protects me but it also protects the bank from possible liability issues later, if in fact I am not who I say I am.

This is worse bank I ever has. Do not open your account with them, they're a thief and you will never get answer from one department. You will get transfer many time but never can get to right answer you need. They don't care about their customer. I been calling in to get answer. It take whole damn day but still haven't get correct answer. I will report them to attorney general department & I will report them to the news department how's they treating their customer.

I signed up for an acct a month ago and a week from now I will be switching. Upon signing up for an acct the online system will only give the consumer access to the routing #... the acct# is reflecting on the statement which clearly I didn't have bc I just signed up for an acct. So I had to wait a whole week for the acct # to set up my employers dd for something that couldn't have easily been available online. Issue #2 was when processing online pmts some pmts will not process until days later (pending transactions they call them) even though the acct will reflect the deduction out of it. My utility co & car note were regular pmts I made.. but this time it was with Wells Fargo.

They will not credit overdraft fees that are not the client's fault because they are not "eligible". Eligibility = "We haven't made enough money from you. Try again later when our profit margin is in the black." A recent debit card transaction showed up as pending 23 days later!!! Despite me funding the account on the same day as the pending transaction, I was still charged overdraft fees and would not be credited. Shame on Wells Fargo. I am closing all my accounts.

I've been a customer of Wells Fargo for a while now and every time I go to deposit a big check, they hold it. Not only do they hold it but they hold it for 12 days, unacceptable. I've talked and complain to the customer service number but nothing gets done. I'm sure they understand how inconvenient this can be for loyal customers. I'm sick and tired of this company and soon will go to Bank of America.

I am in the process of buying a house in which Wells Fargo is the seller. Each addendum had them pushing back the close date and on the date I was supposed to close I was forced to sign an extension because they had not signed a required form that they had for over a week. I have been given short deadlines in which to meet requirements and have met them however, they seem to be able take their time and delay the process. I am at risk of needing to reapply for the home loan (with higher rates) because of the delay and of being homeless because my lease expires and I do not know if there is already a new tenant. The form has now been received and now am delayed because the title company Wells Fargo had us use is not responding. This is not the first home I have purchased but they have made this process miserable.

I was treated like I was an outcast, like I had the plague. I came there to cash one of my employment check. The first staff wanted to check out the check. I ask her what was wrong. She said "it's not the check." She said she's protecting the customers. She stared at me like I done something wrong. It gave me the creeps. She stayed with me until I was gone out of the bank. When I got to the teller she said the same thing. I never been to that branch before. They are racist. They remove me from the other customer, put me on the side. No hellos, no welcome, no hospitality, whatsoever. They remove you and makes you feel like in the past Germany like if you were a Jewish person. They remove you and take you away. In my case they keep their eyes on me. I never been there before. They both plan out and said they were protecting their customer from me.

We had Wells Fargo banking for some time, the bank always had long lines and a long waiting time to be seen. The last straw was when we bought a home and needed a wire transfer from one Wells Fargo account to another Wells Fargo account. We were told what the fee would be and said that amount would be fine. When we got our monthly statement we were shocked to find what we were charged for the transfer. We went to Wells Fargo in person and the person that did the transfer was not in the office at that time, we were told they would be calling us to fix the problem.

To make it simple, I sent in a check via USPS and they didn't receive it on time. The check was mailed approx. two weeks before due date. I called as soon as I opened my next bill to find out what happened. "Sorry we can refund the late payment". Well OK, I bite the bullet and make the account current over the phone.

Multiple unauthorized withdraws of my account BY WELLS FARGO, 5 times this has happened involving thousands of dollars. Took over a month to get my money back. Twice they refused to pay home taxes from escrow account and eventually County listed house in tax sale auction. I eventually was able to get house pulled from auction, Wells Fargo was forced to pay taxes from escrow account. Once Wells Fargo offered loan modification saying would save me money with a lower interest rate and approx. $80 less per month in mortgage payment, I thought ok sounds great ok.

I've been a customer of Wells Fargo for a while now and every time I go to deposit a big check, they hold it. Not only do they hold it but they hold it for 12 days, unacceptable. I've talked and complain to the customer service number but nothing gets done. I'm sure they understand how inconvenient this can be for loyal customers. I'm sick and tired of this company and soon will go to Bank of America.

Through my husband’s business he had Wells Fargo merchant services. After some disputed issues in which he provided fair and complete proof he chose to get rid of the merchant acct. My daughter has her personal accts. at Wells Fargo tied in with my husband. Merchant services took all the money she had in her savings account and overdrew her acct. by $830 and Wells Fargo allowed that transaction to take place saying they did it as a courtesy due to good customer relations. I believe this should not have been allowed and they should have been contacted.

I've been a Wells Fargo customer for 25 years (believe it or not) and I'm so sick of their poor attitude and shabby treatment of customers that I finally decided to make a clean break. I've started shutting down all my personal and business accounts with them, as well as my Mortgages, LoC, Retirement, 401(k) accounts, everything. All this because they simply refused to bring down the interest rate on my credit card which I thought was tantamount to gouging (22.5% !!!). They pride themselves to be customer focused etc but they are essentially useless. I have nothing against the individual bankers and tellers who are almost always cheerful and sweet and nice but that seems to be just a cover for their company's policies.

Deposited check. They returned it because they said that account was closed and I was charged a fee. Had other bank fax over a letter saying it was an active account so they waived the fee and was told if this happened again they wouldn't reverse the fee which wasn't my fault so I asked how do I cash the check which they have the letter stating the check is good from other bank (credit union) and they told me to gamble and if same thing happen they won't reverse charge. I said this wasn't very helpful and she started to broke rude and basically said "too bad."

I'm a full time student and Wells Fargo took the remaining money on my checking account after I have already paid off my negative balance. My checking account is now currently $0.00. Their charges are injustice.

I've been a member at a few different banks and I must save Wells Fargo takes the cake. I always had $1000+ in my account and managed it well. At a time for urgency I needed to pull more money in the account than I usually have so I would incur overdraft but would pay it off within 2-3 days. I did this about 3 times. Suddenly on a Wednesday my card decided not to work. Wells decided to close my account because of these overdrafts! What?!

I made purchases on my account today and everything was in a positive status. At some point after 3pm today Wells Fargo reversed a credit applied to my account from a previous dispute (which I was not given 10 days notice on, only 1). However, rather than placing the $300+ reversal at the end of my charges, they placed it at the beginning of my day and so all 7 transactions made that day were assessed OVERDRAFT FEES!! I called customer service and the supervisor said "It’s nothing against you, we simply take the largest transaction first and then take out smallest of the day.” This is very irritating as all purchases have a timestamp and debits are real-time purchases so they know my account was positive when I made all of my purchases. They then told me I'd have an additional fee for the reversal as well pushing my account a few hundred extra in the whole. WILL BE SWITCHING BANKS ASAP.

I asked to be transferred to a customer service supervisor after I, with three different customer service reps, was told different payoff amounts when our car loan was supposed to be completely paid off. I was, instead transferred to the Collections department head **, who has no customer service skills at all. She came on the phone with an attitude as though she had already been briefed, and the problem was because we were sent three letters asking for proof of insurance and we never responded.

I called Wells Fargo customer service on 6/5/15 at around 8:30 am and got a rep named **. He started the call with a little attitude but I figured that was common at Wells Fargo so I let it go. As the call went on, I was not getting my question answered, the attitude of the rep was starting to escalate to the point where I asked for a Supervisor. ** talked over me when I made my request so I asked again!! What happened the second time?? HE HUNG UP ON ME!! Not a disconnection... HE HUNG UP!! I am a Lead in a Health Insurance company and if any of my reps were to do that they would be terminated. I have never heard anything good about Wells Fargo!! I was hoping having a home mortgage with them. Things would be different this time but it's been horrible so far!! Refinance is in our near future just to get out of Wells Fargo!

My account was overdrawn by 4.04 and I got a overdraft fee, the night before I put the exact amount of money needed to cover my bills. When I called to see if they could remove the overdraft charge they wouldn't!!! There was no pending charges on my account to make it overdraft so I don't know how it was even 4.04 negative.

We have been with Wells Fargo for 4 years and never really had any problems.. they have always been an overall great bank. A few months ago we applied for a credit card with them. And they suggested we go to another type of checking account to better suit our banking situation. We have had nothing but problems with them ever since. They charged us a $35 fee for over drafting an account we don't even bank out of. When we called about it to resolve the issue the FIRST lady we spoke with told us, "No problem. You will NOT be charged as long as it's paid before the overdraft fee hits the account." So we paid it, the next day we have an over draft fee??? Call back just for them to say they can't reverse that it's the bank's final decision. Talked to TWO different people who told me two different things.. This is the last time for this type of mess.. I'm withdrawing our money and taking it to a bank that appreciates their customers.

First and foremost... please... always remember that Wells Fargo is in business, strictly for their goals and HAVE NO CONCERN FOR THE CUSTOMERS THEY SERVICE (not to be confused with "serve"). I truly question the legality of their actions toward me and would welcome legal input... My wife and I purchased a modest, year round, cabin and adjoining land (9 total acres) in Northern Wisconsin 11 years ago - for when we retired and/or moved in Florida, we would have a place to call home when back - visiting the kids, friends, etc... Then 3 years ago my wife was diagnosed with Cancer and has since died. (Side Note: A Funeral/Burial is quite expensive and the IRS / taxes don't do a thing to help ease your burden!)

I called to the bank because I had a few questions about my account. I waited on the line for like 20 minutes and when someone answered the phone they had an attitude and were not helpful. The worst bank. The worst customer service. Absolutely not business like. Late fees all the time even though I pay on time. Absolutely no respect for customers because they have so many. Don't care about their job. On top of everything they decided to hang up on me because they thought I was too rude. I am closing my account and never setting my foot in there again. They are crooks and not worth your time. This is how they survive. It's with the late fees everywhere and the only reason people stick with Wells Fargo is because it's convenient and it's on every corner just like McDonalds. The quality of their work is literally non-existent. I do not recommend.

I have been banking with Wells Fargo since November. I had my income tax refund sent to them. When I had additional funds in my account, I didn't notice much of a problem banking with them. Now that it is just my regular paycheck being direct deposited into my account, I'm staying confused. My balance changes on a daily basis, so I really don't know what my balance is from one day to the next. They move items in and out of pending. Is this a game to see if I'll overdraw my account? If so, it's not amusing. If I weren't getting ready to go on vacation, I would change accounts, but don't have time to do this without causing more problems for myself. I am going to close my account with them soon though because this game has ceased to be amusing.

I've had the same experience with reviewer **; that is WF charging multiple fees based on weird timing with regard to what charges came in and when. This has happened to me several times recently - I know exactly what my balance is, then I go and use my debit card so as to stay within my balance, only to have this bank charge over the limit fees that I never get an explanation for that makes sense and they NEVER admit to bank error or refund the fee that you know is a mistake. Once I got two $35 fees on the same day! This bank was ok before it became Wells Fargo. Now it's dangerous!

I do not go to the bank frequently, as I travel frequently. I convert some income into travelers cheques (this time $14,000). I go to the bank wanting to deposit the cheques into my account, but I was instructed to sign forms to authorize overdraft protection, I consolidated 5 accounts into 3. Then I signed the 28 Amex Travelers Cheques each worth $500. I signed the back and wrote for deposit only. The banker, initial FT at the Pleasant Hill Crossroads Office took the checks and wrote down the account balance on a piece of paper. He handed me all of the deposit slips and printouts - which confirm this individual was logged into the Wells Fargo system. I never saw the deposit show up on my account balance, so I called the bank. Interestingly, they have no record of my deposit nor the activity on my account on the day in question. Do I go to the police or a lawyer?

I am currently overseas and am trying to change my password on the Wells Fargo website. However, this is not possible to do online since I do not have an ATM card or PIN number. You also cannot send a secure email unless you have a PIN number. Therefore, I need to contact a Wells Fargo banker. The toll free numbers given for this country (Vietnam) do not work. Therefore, I am forced to call the U.S. number, which is not free overseas. I am charged by the minute.

I called three days ago to report a fraudulent charge. They told me the charge was only pending and had not cleared. They told me they would stop the charge and investigate it further. They cancelled my card and had me go to a local branch to get a temporary one. Today I checked my account, and they let the fraudulent charge post, and set it up for a recurring charge. I called them immediately, they could give me no answers on why they didn't stop it. All they kept going back to was they would do their best to stop it and credit my account in the future. What the hell kind of bank is that? Customer service sucks! Not only did they not stop it, they set it up for a recurring charge days after it was reported and my card suspended. How can a charge go through on a suspended card? They could not answer any of my questions. Terrible. I'll never use Wells Fargo again.

I sold my furniture to someone on Craigslist. They paid me by check over $9000. I deposit the check in my account. For some reason my check was cleared the next day. Now I was preparing for a move and since the check cleared I figure it was a good check and took out the money I needed for my move. So the next day I go to the bank to deposit more money CASH and the bank teller tells me my bank account is negative over $8000. They couldn't understand why a large check was not put on extended hold and how the check got cleared the next day and they can't pull up a copy of the check that was deposited. This is not making any sense and it wasn't my fault. Wells Fargo did not do their job which makes them responsible. Do I have a lawsuit against them?

Okay, I don't even know where to start. Back in January, a banker open account in my name and when my income tax check came, transferred all the money over to this account, attached three debit cards to it, and proceeded to spend all my damn money. I was made aware of the account two months later and filed a complaint as well as I had a Federal Trade Commission Buena Vista investigation and confirm fraud. I did a police report and fully ready to press charges against this employee. And now today, May 31st, I have been given every excuse known to man as well as was credited $700 even though it's over two thousand what he did.

I returned an item on 5/25 - it went through Wells Fargo on 5/27. They waited until 5/28 to "Post" it, then they charged overdraft fees for 2 purchases I made on the evening 5/27. So I am expected to pay $70.00 in fees that they refuse to reverse, on a total of $23.00 in purchases. Not the 1st time either. If they see you are going to overdraft by, for example 40.00 and you have pending transactions, placed in this order: $5.00, $8.00, $2.00, and then the next day you make a purchase for $60.00 they will put the $60.00 transaction first and charge an overdraft fee for every item.

My card has been tampered with for the 4th time making me go negative again. I called in and ** said it was my fault for not checking. I hope Wells Fargo goes out of business. They still owe me my money back. Chase here I come.

I have not used this card and was considering closing it, the person I spoke said they would write off the yearly charge and take care of the $5.00 LATE FEES??? The charge was removed, but now the LATE FEES are up to $7.00. When I called again, was sent to the Philippines, asked for someone in the US, was told they couldn't promise the call would go thru. After going round and round I was told the charges were removed, and I asked that the card be closed. Talk about a run around. This has been the worst experience and I advise everyone to think twice before signing up with these shysters.

Spoke to customer service, requesting to close my card - did not fulfill and did not notate it in the system. In not doing so, I received a overdraft fee for a recurring charge, I called to complain and was told there was no way of knowing I requested a service because they do not have a notating system; which was obviously a lie. What call center in 2015 has no notating system? After completing a satisfaction survey, I was called by a rep to speak about my experience. The rep confirmed that they do have a notating system - basically confirming that I was lied to. The call was a complete waste of my time, as all he did was rush me off the phone saying if I need help, I should allow others to speak and not do all the talking. But I thought I was called so that I can explain what went wrong? This bank has no regards for customer satisfaction. Bank of America is the way to go. Actually, any other bank in the US is better than Wells Fargo.

I made a deposit on November of 2014 via mobile deposit. on May 6th 2015, I get a notification that the amount of that check was deducted from my checking account due to a duplicate deposit which come to find out someone had stolen the check from my home. The first person I talked to argued with me and told me that I made both of those deposits one on November 2014 and the second one on May 4th 2015 while I have my account summary pulled up. As I'm talking to her I told her "where do you see me making a deposit?" She argued with me and told me to go into a branch and they would be able to tell me and show me what I couldn't see.

I called 1-800-to-wells. Representative said there was at least 2 days waiting period to verify check before I can cash it because of the type of account I have...so I asked "what type of account do I have?"... I felt the impatience in her voice when she said "an opportunity account".. I asked her what an opportunity account is... This is when she sighed really loudly and said "Oh God...." I had to remind her that this is her job and that she is supposed to explain things customers don't always know.. She started to explain but I refused to deal with her any longer. My account is fairly new, what a disappointing first contact. By the way, her name is **.

Today is Memorial Day and Wells Fargo has called me twice this morning trying to collect on my late mortgage payment. I find it appalling and disgusting that Wells Fargo doesn't respect a holiday that honors the men/women who sacrificed their lives for our freedom! Wells Fargo should respect those families that have lost loved ones and not harass them with collection calls!

First, let me be clear that, prior to the last 4 Bill Pay transactions, I have had few - zero complaints about Wells Fargo. Currently, after the way I have been treated, my wife and I are now in the process of shopping for other banks, due to the following. The last 4 Bill Pay transactions have been approx. 10-12 business days late, and no explanation from Wells Fargo, despite my request for inquiry each and every time. Thankfully I've had relationships with the merchants that have had late checks, so they have been understanding about not getting their money in a timely fashion. This most recent time, however, was with an entity new to me and who were (understandably so) unhappy about not having received their money in a timely manner.