US Bank Reviews

I deposited my last payroll check from a former employer which had to be a paper check since it is their policy that the last one is paper. They told me that $200 was immediately available. I asked how long of a hold would be placed on it and the teller was new so she asked a co-worker. The two of them went thru a list of holds to figure out which one to pick. She picked a 2-day hold and said that since I deposited this on Saturday, the funds would not be available till Wednesday. I told her that the The Expedited Funds Availability Act says that since the check is under $5,000 that the remainder should have been released on Tuesday.

On around 2/28/15 my hazard insurance was due to expire. On 2/1/15 I started searching for a new insurance company as the one I used was no longer going to provide hazard insurance. When I found the insurance I needed, I called US Bank and also faxed multiple times the payment needed in order to establish the policy. In the meantime I continuously received warnings of forced place insurance. My insurance company has been requesting payment for over a month now. I tried calling many times and spoke with supervisors and cannot get them to pay my insurance out of my escrow. I now received a letter stating that they made the payment, however it is only a partial payment. I received a letter from the insurance company stating I am no longer covered due to failure to pay. At this point I'm so frustrated I don't know what to do.

Tellers are uneducated with no skills in their duties. I asked for policies, and they didn't know where to find it. They called customer service 1800 for more info, but for not getting a better picture of their policies, they gave up and complaint with you. They contradict from branch to branch policies. They said they speak Spanish as a second language (for those who are English speaking natives) but for sure a 1st grade kids speaks better. Their Spanish are horrible like a swine mumbling. They have personality issues like ** in Provo, Utah. Perhaps US bank hires cheap dudes to help them up from their personal issues. Never do business with US BANK. Somehow it will cause your problems. Go with different banks.

I'm a former employee...I will tell you the bankers/tellers are under ENORMOUS sales pressure to get accounts and lines of credit. They will try to talk you into opening a reserve line to avoid overdraft fees and instead of paying $36 you only pay half. What they fail to tell you is there is interest added on it if you don't pay it off. Like any other bank, you can also use your savings account granted you have money it. This reserve line also checks your credit. If you open a home equity line, the banker who did the process relies on you to use it within 90 days and keep a balance on it so they get 10% on. If you you have a 10k balance it, the banker gets 1000 points and they NEED this points to stay on top of the sales food chain.

Approximately 2 years ago we asked to open up a CD account- we deposited $6000.00 into that account. We never touched it until we received a notice that the bank was going to charge us $34.00 a year service charge annually. Well we closed that account and put that money back into our savings. When we had our taxes done we found out that the teller opened a Roth IRA retirement account. So we got it with $750.00 early withdrawal penalty. What why. We trusted the bank to do right- they didn't even warn us about the penalty.

My story is so long that I won't put anyone through reading it but my husband and I almost lost our home due to the idiots they hire to answer their phones. DO NOT USE this bank for anything. It is an absolute nightmare. They SUCK!

US Bank just completed a class action lawsuit in 2014. Why are they continuing this practice!? Lost my $70,000 a year job 5 years ago and year after year ran out of savings, retirement, furniture to sell, etc. going down to a $0 income, so near homelessness and have finally found a job just this week! I have watched every penny I placed in this account because I have to. I have had an issue every other month with US Bank! I'll just give you the latest escapade.

When my bank was purchased by US Bank I reviewed their policies and terms and closed my accounts. I did not realize that the ATM card associated with my business account was a credit card and merely destroyed the card when I closed all of my accounts. Six months after closing the accounts I received a statement, so stopped in at the bank to find out what it meant. I was told that when I closed the account related to the card, the card service was no longer free because the non-existent account did not have the minimum balance required for the card to be free. I had destroyed the card when I closed the account so there were no transactions. I tried to sort this out with 3 different people, all of whom had no authority to discuss remedies and the only department that will interact with me about this is the one where I can set up a payment agreement to give them money because of their failure to close all of my accounts as requested months ago.

I disputed a fraudulent charge for over $300 on my US Bank credit card and they found in favor of the merchant. I'm so angry I think I'm giving myself an ulcer. $300 may not be a lot to other people but I am a single mom working two jobs and going to school full time, trying to give my daughter and myself a better life. I make less than $9 an hour and it would take almost 36 hours to pay this off. That's almost a whole paycheck for full time employees, I only work an average of 24 hours a week. That means almost a whole paycheck will have to go to pay something I NEVER purchased!

In July 2013, I began experiencing a financial hardship due to a job situation that didn't pan out the way I had anticipated in 2012. I needed to take a different position with reduced income (half of what I was making). After exhausting my savings and selling personal property to scrape up cash, I reached out to US Bank to inform them that I could no longer carry a mortgage and its related expenses. I had to ask my family for help with making the August payment before I decided to stop paying in September. I wrote a "hardship letter" and submitted the requested paperwork. US Bank responded that they reviewed the information and would "work with me" on getting a short sale done. Well, their "working with me" ended the day they placed that response in their outgoing mailbox.

I have a saving account. It has a lot of money in it. BIG DEAL! So I often loan money out to friends, for them to buy a car, or a downpayment on a home or WHATEVER the heck I wanna do with MY money! Oftentimes I owe them because they did the same for me when I was younger. So anyway, EVERY single time I take large sums of money out I get asked 1000 questions -- "What are you doing with the money?" "Oh, isn't that nice?" "What kind of car?" "Where's the house?" YADA YADA YADA...And each time I put the money back into my account, after being paid back from my friends, I get asked the same CRAP! -- "So what are you saving up for?" "Does your savings come in spurts?"

Us bank, worst bank ever! I will never recommend them to anyone. I had an appraisal done and needed it transferred to another bank which costs them nothing but they would not transfer it, said it was against federal govt. regulations then they recanted and said it is against their "policy". Crooks! And obviously don't care about their customers being return customers!

US bank is single-handedly the worst bank in history! This establishment is by far the epitome of white collar criminals. Forcefully having dealings with this bank establishment when my original mortgage lender sold my mortgage to them. Even more frustrating, all local banks closed where I live, leaving my only means of banking with them through a phone app or computer. They somehow conveniently lock me out of their system when my mortgage payment is due and I'm wanting to pay it. Then just like magic, I'm able to get back into the system after the payment is late and the late charge is attached.

On 02/15/15 I notified US Bank of an unauthorized auto renewal charge on one of my checking accounts. I was surprised that this could have happened since 1) the card that was used had previously been closed due to fraudulent activity; 2) the address used for the account wasn't mine; and 3) the phone number for the account was an old phone number. I was assured by the Fraud rep Tara that the charge would be reversed and the two pending legit transactions wouldn't be touched. My debit card was also closed with a new one ordered.

I opened a US Bank account online in 2015 to have a separate account for handling my father's funeral and other expenses. I used US Bank because they had done a nice job for me on a car loan a few years earlier. I noticed a wireless transfer of $20 so I called them. This was a transfer into the US Bank checking account from one of my brothers. I couldn't believe they charged $20 but the "banker" confirmed it. I called back later the same day because I couldn't transfer $4000 from the US Bank account to another account. Their ridiculous limits only allow $1200 or so per MONTH (or, if you used PopMoney, $4000 a month but in 4 separate payments of $1000, 4 days apart. This second "banker" was very irritating to talk to and didn't even know these limits.

I woke up this morning and checked my account to find that my checking account was negative $1,121.00. When I clicked on the account information page it had showed that I had a pending payment to my Credit Card of $1,406.01 from my checking account. When I had called the customer service department I was notified that I had set up auto pay 01/10/15. I reassured the agent that I had never set this up and if in fact I did then why would I set it up in the amount of $1,406.01. When I asked if it could be reversed since it hadn't yet gone through. He told me that I was going to have to wait until the payment was processed before they could issue it back to me.

They can't even do accurate accounting. They opened a second credit card for me, which I diligently paid every month, not knowing they neglected to close the old one. Charges unknown to me became delinquent, instead of correcting the situation, they proceeded to harass me.

When I lived in Seattle, I got a home equity loan, the terms of it included that my payment be made out of my free checking account that I also opened with them. After the banking crisis they started charging a fee for checking (not right). I asked if I could close the account and pay it out of my otter bank, the answer was no. I am now hostage to US Bank to maintain a checking account in order to pay my home equity. This is not right, plus they are antiquated in deposits being made online as well as maintain a hold policy against electronic deposits.

Last October I called US Bank to speak with someone about my reserve line that is suppose to protect me if I overdraft my checking account and charge interest. Not only does it charge interest but they charge you a fee to use the reserve line that is suppose to protect you from ridiculous overdraft fees. Anyway, while I was sorting that out the sneaky undercover salesman disguised as a banker said he had a screen pop up on his window and that I was qualified for. Cash Plus Credit card where I get these cash back perks and oh by the way we have a 12 month no interest offer on all purchases. Not just balance transfers but new purchases as well.

Opening a new account with any financial institution has become a nightmare, but U.S. Bank lowered banking to a new low. Some three plus months after making two large deposits, we received a phone call from the assistant branch manager asking a number of intrusive and irrelevant questions about the deposits. When we refused to provide answers, they threatened to close to account. I told them to go ahead and do so, but nothing happened in over a month. Then a vague letter from an unidentified department said they would finally get around to following a customer instruction of account closure. Then, there was still further delay in processing even though there was a commitment to overnight to funds.

They never answer the phone. I am always told to call back all circuits are busy??? This is a bank - not the phone company. All I want is my payoff amount and they could not make it any more difficult for me. I do not understand how a bank operates like this. I am really disappointed in US Bank. The instructions on how to get your payoff do not work nor do they make sense.

I initially thought this was a nice bank. When I had an account with this bank in California, customer service was great. When I moved to MO and decided to open an account the service was horrible. The tellers refused to cash my check one day, citing that I had a state issued California identification card (I knew this was a bunch of bs because I had previously cashed two other checks). I was also told i would be not be able to open an account because I didn't have a MO ID. The teller was extremely rude and unprofessional. I contacted the bank and asked for a manager who informed that I could open an account with a California State issued ID. I decided since I was treated so poorly at this bank located on Hampton Ave. in St. Louis MO, I will not be opening up an account. There is a Bank of America right down the street who value customers, treats customers with respect, and not like a common criminal.

I took out a mortgage with a bank in September 2014. This bank transferred my loan to US Bank for servicing within 30 days of closing. Although payment date is the 1st of the month; everyone knows there is a grace period and you have until the 16th of the month to pay. I have another property and pay on the 15th of every month and have never missed a payment, since 2006. That servicing company does not call me or charge any fees when I pay online before the 16th. I get paid on the 15th of the month so it's just easier to pay then. Well, apparently not for US Bank. They start calling on the 5th. I am tired of the calls so I decided to go online and schedule payment for pay day. I was already upset that they suddenly charged me a $3.50 fee in January, but now they are charging $5.00 to pay online!

My debit card was canceled due to 'security' concerns without any notification to me. I found out that a new card was sent to a vacant lot. I went to a branch to get the card sent to the correct address. When I get the card I can not activate it. I go into a branch and they tell me that I have to wait 4 days to activate it. On the fourth day, yesterday, I call and activate the card. When I try to use the card it is declined. I call the 800 number and I'm told I must change my pin before I can use the card. The rep on the phone walks me through changing the pin. The automated system bumps me out twice without working. The rep says that in addition to my social security they need the last four digits of my EIN. I give them this. It still doesn't work. I'm told I have to go into a branch.

Bank wrote monthly automatic payment check but it never was delivered. I was penalized for missing payment. Bank says they will send "good faith notice" and smooth things over. Call them in 3 days if still missing and they will stop payment and reissue new payment. 2 days later I call for stop payment and reissue. They say they will stop payment but I have to write a new check, not them reissue. Asked if "good faith notice" was sent. Answer - NO. They have 10 days to do it. Right now I'm out a significant amount of money because I have to write new check to cover and I know bank will ** up the stop payment. They promise to do something and then don't do it, as well as tell you the opposite of what they said before.

First and foremost, I am a very patient guy. However, dealing with US Bank over the last 10-15 days with opening an account and making deposits has been nothing but a nightmare. Their process for opening an account essentially requires you to deposit money into it that will be on "hold" or pending for x amount of days until it is available to you.

We get frequent calls regarding an account that we do not have, and can't get Cardmember Services to stop calling. Since we don't have the account, we don't know the account number and certainly are not willing to tell them our social security number. US Bank representatives are unable to do anything without that information. The people on the phones could be replaced by a computer for all the help they are. They appear to have no authority to fix problems or even acknowledge that a problem exists. I am so thankful I am not a customer.

On Feb 22, 2015 I had my purse stolen. The moment I realized it was stolen I contacted them which was within minutes to report my bank cards stolen. As I was talking to customer service on the phone a fraud transaction that I did not make went through as they were cancelling my cards. It was for $50.00. They told me they would not charge me for this transaction even though they did anyway because my account was $50 short.

Users have to intuitively ascertain that new payee accounts for Post Office Boxes have to be entered without a ".". "P.O. Box" or "P. O. Box" is not accepted; the user is not advised of this information and apparently the live help is not aware of this. The info has to be entered as, "PO Box" or "P O Box."

Terrible bank with terrible customer service. I would not recommend this bank to anyone and I am surprised they're still in business. Where is the management? You should be ashamed.

I mean it's a pretty solid bank but they are very slick. You sign up for mobile bank alerts but they won't text you when your account is over drawn. You MUST keep $300 in your saving account or they will charge you and you have a minimum number of transactions from saving to checking or they will charge you. They take almost a week to approve transaction causing you to overdraft if you don't have the money you spent a few days ago. ATM's are limited, you'll be lucky to find one in your city but you'll be blessed if you find one in another city. Overall, it’s not a good bank compared to others.

I went to deposit my check today and then went to ATM to withdraw 180 for my account so that I could pay my 1-year old son's medical bills and to get some food. Well the transaction went through but no money came out of the ATM. I checked my balance and it was at 15 dollars. So it took the 180 from my account but did not give me my money!! I went into the bank and they were NO help. They asked for my info and then they said that the zip code I provided was not the same as the one I was giving so for that reason alone they refused to help me! Even though I had ID and everything!! So they just stole 180 for me! I don't have health insurance and with that money I needed to pay the bills at his Dr. office so they could see him and thanks to US bank I can't do that! I will be opening an account elsewhere! US bank is a ** place!

This is a bank that rob you in broad daylight. I mean thieves are better because they rob secretly. They charge a fee for everything, I mean literally everything. I cancelled my overdraft protection because they assured that, an overdraft fee will not be charged in case the balance went negative and they will simply cancel the transaction, only to find out later that they will charge another $36 fee just to cancel the transaction in the name of transaction return fee. And if you think that you can avoid this fee by calling them even before the payment goes through and ask to cancel the payment, you are wrong, then you have to pay $35 payment cancellation fee. They charge you for everything. And if you call a banker, they will tell you, you agreed to this and they can send you the agreement (yes 100-page agreement that you are suppose to read).

On same day as withdraw, in an overdraft and I have put CASH MONEY back in the same day or even through their ATM into checking. Nothing matters to them. They say cash is not the same. When I go in to the bank they love to overdraw my account. So I decided to check with other banks and they say cash is cash, should not have to pay any overdraft fees even when I use the ATM. THEY ARE JUST PLAINLY stealing my money off of me.

I've been fighting cancer for 3 years, on disability. Lost my job, forced to file bankruptcy 2 years ago, lost my house in foreclosure. U.S. Bank just sent me a 1099-C form claiming the mortgage debt (that was already discharged in bankruptcy) was "forgiven" by them and listed this debt as income that I must pay taxes on. First of all, they can't forgive a debt that was discharged in bankruptcy. Second, they should not have even filed a 1099-C after my bankruptcy. They have been uncooperative throughout my entire foreclosure. I tried my best to work with them but they refused. Now I have to straighten this out with the IRS, thanks to them.

They charge overdraft fees when the account doesn't even drop below 0. Also, my debit card NEVER worked. I have plenty of funds and it would constantly be declined. Embarrassing. Then I have to wait on hold for 10 minutes just for some ** to tell me there is nothing wrong with my card. This has happened literally dozens of times. Do not waste your time with this bank.

Unbelievable! Not only US BANK charges fees for everything but $35 for a stop payment as well. It make you sick when in fact they should be helping their customers. But instead make it more difficult and tacking on fees for their services that you put your money in their bank. These big banks like US BANK forget that IT IS the CONSUMERS that put their money in THEIR bank(s) that give them the opportunity and leverage to a make money for their institutions. Yet, they won't help their customers with an issue but "That's our policy, see our account brochure" which is 100 pages long with type font of a pin needle and does not make any sense. Not only that, I was charged fees for using an outside US BANK ATM which did not process my transaction completely. That ATM did not indicate that I will be charged a fee regardless if the transaction was processed as incomplete.

I have been a customer paying this unreal of a so-called bank my mortgage. I pay my mortgage on time and it never fails every couple of months that they send me a statement showing my check never arrived. Strange that the other bills paid on the same date all clear within a 2 day span. Very suspicious now with this outfit. Horrible customer service from the bottom up! I suggest that the CEO Mr. Richard ** really look into this constant problem with so many other customers... or do you really care???

I deposited my paycheck to my checking account in US Bank through the ATM in Buffalo Grove Branch, IL January 16, 2015. ATM was broken and I got the receipt about attempted deposit. Today is January 28, 2015 and I still don't have my money on my account. For this period I communicated with various persons in Buffalo Grove branch, Customer Service, Dispute Department (I wonder what kind of dispute I should be involved? Maybe with broken ATM?). I got to know that my case investigation could take up to 90(!) days. Last conversation I had with Eric - manager of Dispute Dept. today at 9:30 am. He promised me to verify issue with the Buffalo Grove Branch and call me back in 1 hour. Then he called at 3:20 pm and told that issue is still not resolved. My patience is great, but not unlimited. That is ridiculous service and everybody should know about it.

U.S. Bank did an appraisal on my property and used comparables that weren't even close to my property. I called the loan officer a lot of times and never returned my calls, after I finally contacted her supervisor he said she was too busy. "Too busy to answer a customer's calls?" They just took $500 from me and didn't do anything for me. I will never deal with them anymore.

US BANK wrongfully foreclosed on a property my husband and I had in North Carolina. They had accepted a short sale offer and foreclosed in the middle of the deal. US Bank did correct one of our accounts on our credit reports but not the second mortgage. We have received multiple calls from US bank over the years on collections on this account, when we finally received a letter and a check from US bank attorneys for the wrongful foreclosure assuring us all accounts would be corrected.

I've wasted a morning trying to pay my mortgage. At least my mortgage rate is good, but their attitude and professionalism are lacking. For more than a year, I've paid my mortgage on time, online. Today it is not possible because they "upgraded their system". New URL, that CS had to direct me to. But the URL said my I.E. browser was out of date, so I followed their path to update and was told that I had the latest for Win7. CS said needed Win8 or higher! Attempted to pay over phone, but they would not waive their $11 charge.

My upset is not with our local branches. The people are great and friendly. It is the mortgage department I take issue with and cannot seem to get any help. Our loan with US Bank is due on the 17th of the month. Part of our payment is made by a disability insurance and we make the remainder of the payment. Since January 2014, when they transferred our loan to the mortgage department, my payment is still made on the 15th of the month and with help from the manager of our local branch, have been able to get the insurance to make their payment by the 15th of each month because US Bank Mtg. told me they cannot post my payment until all funds have been received.

Us bank has given me the worst service of any other bank I've been with, I am constantly having fraud on my account. And one day I saw an extra credit line on my account, apparently just about anyone can add a cc to your account, all they need is a phone number and signature. When I confronted them about extra line of credit they said they don't want to take the loss so they are going to do nothing. Because they know it is their problem. I suggest nobody ever bank with them, I have never had a single issue resolved with them.

This bank actually refuses to give you your money, THIEVES. My account was compromised around Christmas time, I only found out by going online and checking my account. I noticed 2 transactions for a atm deposit of fraudulent checks. My former boyfriend fessed up to taking my card and doing fake checks. I get social security every month, it never came in January! I had to go to social security and they refused to give me a check, cuz they said it was deposited. They talked to the bank, they said the account was in the process of being closed and no one could deposit anything.

I cannot wait to be able to refinance my mortgage with another company! I have had ongoing issue with receiving my monthly bills in the mail (since for whatever reason I cannot access my account online). They claimed to have mailed them and even suggested that maybe my carrier was holding on to them (what??). At one point one of their customer "service" reps told me "It is a courtesy for us to send you hard copy bills. We are not required to." WHAT?!?!?! And here is it January 20th and I still haven't received my bill or my Form 1098.

Today is the 16th of January. Due to our pay schedule, we couldn't pay our mortgage until today. I called US Bank Home Mortgage to make a payment over the phone. First, they can't take a debit card. It's 2015. Who doesn't take a debit card these days? Second, I don't have my checkbook with me at work, but honestly, I've made late payments before; my banking information is on file. They absolutely would not take my payment because I don't have my routing number memorized. The lady even admitted that she had it on file, but unless I could rattle it off, she couldn't take my payment. Literally, all I wanted to do was give this company money. I could confirm my identity with a million other things (social security number, account number, mother's maiden name, etc.) Why, oh why, would a company make it so difficult to pay a bill?

After three months having a checking account with US Bank, I realized I made a very bad banking choice. US Bank consistently made mistakes and instead of fixing the problems, they came up with tons of excuses why things went wrong. Virtually everyone at US Bank from tellers to managers to district manager showed the same low level of professionalism and competency. I've closed my account and would never ever recommend this lousy banking institution to any of my friends or family.

I spoke to U.S. Bank on several occasions concerning my late payment on my line of credit, and their absurd amount of charges recently. This time they said they do not offer credits, or according to this senior banker "What is a Credit?" playing dumb, and that they do not offer them. However, as a customer of four years, I have received them before.

It seems that due to some late fees on my mortgage, U.S. Bank decided that they were no longer going to accept my payments until I brought my account up to date. Beginning 09/14' they started sending the payments back to me. Which I never received. The bank branch in Downey, Ca. kept receiving my payments up until Dec. Since their system doesn't tell them anything about the account, all they knew was that they couldn't use the system to make the payment so they would make a cashier's check and send it in, that way.

I contacted U.S. Bancorp to transfer an existing retirement fund into an IRA. I was dealing with a very nice young man who I was very comfortable dealing with. He took me through the process to open the account and told me when I received the check to attach with the paperwork return it to the bank and they would overnight to him. Three trips to two different branches and I still have the check in hand. The customer service and rude attitudes of the uneducated employees I was dealing with will keep me from doing business with US Bank in any form. I thought I had seen the worst with Wells Fargo, but US Bank isn't much better.

I have been attempted to close the IRA account since Dec 04, 2014. It took two tries to get the check for the balance due on the account. With the receipt of the check, I assumed the account was closed. One month later I received notice that there was a $15.00 (or $15.10) balance. I am supposed to receive a check for $15.10. Maybe this closes the account and prevents additional fees. I would like a statement to that effect from Bancorp; but the customer rep says this is not possible. They have already charged a cancellation fee and I can only assume this can reoccur without an official notice of termination.

As others have said here, there is a BIG lack of communication with this bank. I applied for a loan modification back in Oct 14. I received a letter back stating they were in the review process and would get back to me by Nov 16, 2014. Well, guess what? Nov 16, 2014 came and went. I just figured with the holidays about, I would hear back. I called and left messages. No response. Then I receive a notice on Dec 24 that they were going to foreclose on me at the end of January. REALLY!!! WTF, so I called again and finally got someone to answer. They told me to fill out some more paperwork and send it in since the paperwork they received was missing something. While I am on the phone I asked them what was missing and WHY was I not informed that something was missing. No response! I asked again and they just said they needed something else. So I faxed it in and called back to see if they received it. It was confirmed that they did receive it.

We opened a business account and signed up with a merchant terminal services - they told me it belongs to US bank - which is name Elavon. I was getting scammed from the bank and merchant services. Outrageous fees beside the fees that we agreed on. Ended up paying triple the amount for the terminal and my bank fees double. I closed on my business account after many arguments.

Since opening this account I have had nothing but problems. They mixed up my husband's and my social security numbers on our joint account when we filled out our paperwork. They couldn't figure out what was wrong with the computer so they just put a hold on our account and if I hadn't gone in to see what happened they would have just closed the account without notifying me. Also, I have been in the bank on three separate occasions when it was empty, yet I had to wait over 30 minutes to speak to the manager (who was watching me struggle to keep 2 small children still the entire time).

Hi , my issue was resolved. I'm happy to let everyone know that I will be refunded. I feel satisfied.

We received a letter saying we over paid, please pay $698. The second letter from them on the same day said we owed $1500 to bring our Mortgage payment current. Two days later our statement says we owe $2300. You call the bank and the recording says we owe $801. Then they tell me they can't speak with me because they don't have approval from my husband, which I know they do. We had issues with them before. In the statement it says we're missing Nov and Dec, however the print off from our bank has the payments, the dates and the confirmation number. I'm still in Limbo as I write this... What do we do? I hate this bank. If you use the grace period, they start calling and hounded you a day after the due date, and now they can't even keep our payments correct.

I worked with US bank to sell my house during a tough financial time and they agreed. I found a new buyer and got all of their money back to them. They have put at least a half dozen different items on my credit report. I had perfect credit until these clowns got a hold of it. NEVER deal with US Bank!

I believed at one point this bank outranked the rest, I clearly was only basing this on the employees that I grew fond of. The minute that I had a issue that needed resolution, this bank forgot I was their customer. First time was unauthorized charges. I called and had the same problem has the previous posted review. I had to repeat my information to each representative each and every time, which was about 6 times. Each time the next had no idea where I was to be directed nor were there any notes in my account to help. Second time, was a very similar scenario with horrible assistance in resolving the problem. Lastly, I initiated a claim for an atm transaction that had never went through. I had the "error occurred" atm records showing no money dispensed, and do you think anyone contacted to validate?? Not a single us bank affiliate! I received a letter stating that they had been in contact with the owner of the atm machine and they ruled in his favor and claim was "denied!" You can only imagine my frustration and rage at this point! Not a single phone call to ask for the proof or any contact whatsoever. I have since closed my account and urge no one to get account with them! They will never care about the customer only the money!!!

This bank would change withdrawal dates in my account to put me in the negative and then charge me 36.00 for an overdraft fee, even though I used a debit card and would put in my pin number they would wait 3 or 4 days and would run everything at one time. They should be called bank robbers in my opinion. Even when I called and tried to straighten it out, they would have every excuse in the book for their reasoning even if it contradicted themselves from one time to another.

Called to unlock online account, 3 min hold (not too bad really). "Hello. Name, card #, HCIH (how can I help you)?" "Need to unlock online." "Ok please hold." "Hello. Name, card #, HCIH?" "I need to unlock online." "Ok what is your personal id?" "xxx." "Ok, please hold." "Hello. Name, card #, HCIH?" "No, now hold on. Why does this keep happening?" "I'm not sure what you're talking about.... How many I help..." Ok, this is my issue.

I am not a member of US bank, but on Saturday, December 05, 2014 in Boise, Idaho, I used the ATM that is located in the Albertsons that is connected to the US Bank branch which is on Five Mile and Ustick. When I added my prepaid debit card to the ATM I was not allowed to input my Pin number because the ATM never left the home screen. My card was stuck in the ATM and I could not retrieve my debit card. I assumed that the ATM was not working since I didn't even get to input my pin number either. I called your 1800 corporate number and spoke to a customer service agent. I let him know my debit card was stuck in the ATM and I needed the card back in order to pay bills and etc. The customer service agent on that day could not provide me with a clear explanation on why my card had gotten stuck in the ATM. I asked to speak to a manager and the customer service agent stated "I can transfer you but they will tell you the same thing."

US Bank Henderson Road Columbus OH. I have been banking with US Bank for 15 or so years. Things started out ok and they seemed to be accommodating when there were issues. However after about 12 years with them, things spiraled downward pretty quickly. I am a single mother of 4 children with a Bachelors Degree and half of my Master's completed. After staying at home to raise my kiddos for 18 years, I had to go back to work. I found a job on the first try making low income. When I started to have money problems, US Bank sucked me dry with overdraft fees, interest etc. The branch manager even threatened a bank co worker in front of my mother for depositing money into my account. After making deposits into my account with cash, they continued to charge me overdraft fees of ridiculous amounts which would make me go negative again. I have begun closing accounts with US Bank and also closed my safe deposit box.

I paid a credit card bill due Sunday, the 7th of December, 2014, on Saturday, the 6th of December, 2014. I paid the entire bill using a personal check. After driving home, a trip of twenty minutes, I discovered the receipt showed a printed date of Monday, December 8th, 2014. This will cause the payment to show as late. U.S. Bank customer service was no help. They said that the only thing that they could do is pull the payment from my checking or savings accounts and have me drive back into Longmont Colorado to get satisfaction from the King Soopers U.S.Bank location on Hover Street in Longmont, Colorado. No matter how this shakes out, you can bet that our purchases from King Soopers and credit card purchases using the U.S. Bank card will be very few and far in between. Shame on you King Soopers. GO Safeway, GO Walmart - GO Sprouts - GO Whole Foods!!

I had two accounts with US Bank since 1995 and since 2005 I have had numerous problems. If I have a direct deposit come in on same day as debits, they pay the debits before crediting the deposit which sometimes results in overdrafts specially if I have an autopay for something I didn't account for that caused a $36 fee. If it happened on a weekend, I'd get additional $5 per day charges in addition to the $36 resulting in thousands of dollars they have made from me over a course of 10 years.

Safeway at El Cerrito CA had a US Bank - that's a closest bank from my location. I went there to make a statement stating that I am an account holder of US Bank and as of current date I have $... Balance in my checking and saving account. Same bank but different guy did that for me 8 months back with very cooperative manner. Today at the same bank, new manager denied me to make a statement. Her logic was she is not authorized to do so because that is a legal document and also she Also mentioned that she did not have rubber stamp. She asked me to go 20 miles far to another US Bank. The way she talked was very rude. She seems very irresponsible, zero knowledge about customer service. No respect to US Bank customer. 11450 San Pablo Ave, El Cerrito, CA 94530, I have to think twice to go this bank again. I have been US Bank customer since last 7 years.

I had to switch my home insurance to a new company as my old insurance company decided to leave my state. So, I got new insurance and paid for it out of my pocket as soon as I signed up. So far so good. About a week later, I get a nasty letter from U.S. Bank telling me that they put an expensive insurance policy on my account that I will have to pay for unless I send them proof of my new insurance (which I verified with my new insurance company that they already sent out proof of insurance). But, I had them do it again per U.S. Bank's request. Then, about a week later, I get an email stating that U.S. Bank paid my insurance, the new insurance that I already paid in full when I signed up. So, I call them up. First, I was lied to and told that my new insurance company sent them a bill, not proof of insurance which was a straight out lie as I have a copy of what they sent (it was not a bill). Then, when I asked them to put that money back into my escrow account they said they couldn't, that I was just out of luck (out of luck from their own incompetence).

US Bank is giving my husband and I a hell of a time getting the US Service Members relief act on our account. We have been trying to get this done since my husband joined in 2011. The treatment we have gotten from this institution is completely contrary to how our other creditors have treated us. US Bank is the only one to turn us down. We have submitted the proper paperwork three times already and we have been denied. 'Support your troops' is just a saying for these folks...NOT an actual commitment to the men and women who actually DO have a commitment to this country.

As an employee of U.S. Bank, I expected a much better relationship with them as far as my checking account goes. I'm disgusted. I've literally paid almost $2000 in fees this year. Yes, I have overdrafted my account. For instance...last week, I forgot I had an auto draft coming out for a bill. No big deal. It overdrafted my account for $6 plus the $36 dollar fee. I expected that. As of Saturday, my account was negative $42 and some change. I got online today to check my account as I was expecting a refund from a purchase to go back on my card. My account is now negative $191. They charged me overdraft fees on things that had cleared my account DAYS before it originally overdrafted. It was like they rearranged my purchases to make themselves quite a bit of money. I'm disgusted with my employer, and the way that they treat their customers. I feel like I've been stolen from. I'm going to get a prepaid card and close the account I have open with my EMPLOYER. So disappointed.

Multiple phone calls because I kept getting cut off for a simple request (bank statements). Their verification process if you are a third party or power of attorney is absolutely ridiculous. Horrible wait times, only to get transferred over and over again and get cut off repeatedly. If I could give them zero stars I would. I have a substantial amount of cash to deposit, and they could have been a potential institution I would have done business with. NOT after this experience. Stay away!!!

I have experienced unrelenting incompetence in my dealings with US Bank Home Mortgage. Recently, my house burned and the insurance checks for the reconstruction of my home were made out to me and to the bank. They mishandled documents and sent the check to the wrong address. Even when I sold my house, I had to go back to their office twice to sign docs they lost. Unbelievable.

My mother passed away and left money in her US Bank account. The account is in her name only. I filled out all required paperwork and gave them her last will and testament naming me her son executor. They refused to give me access to her account. So I made so calls to the county, the advice was to get more paperwork notarized, a small claims affidavit. Took this to the bank. Still refused to give me access. So I used the back door and used online bill pay. They then froze the payments before they were sent. Made several calls with zero success. If your elderly parents have or use this bank get out now or throw that money out because the Oroville California branch will not give you access to this money.

I log onto my bank accounts several times a week. I logged onto my US Bank account (which I've had since at least 2001, if not earlier) on a Thursday about a month ago and saw an unexpected, pending charge for $30 from a mail order pharmacy. The charge had not settled yet, so I called US Bank to ask whether I needed to put money into my account to cover the pending pharmacy charge, as my next paycheck was to be directly deposited on the following day. The phone Rep with whom I spoke told me the pharmacy charge that was pending would not hit my account until the following Tuesday, so I did not add funds to my account that day. Lo and behold, the charge did settle overnight and overdrew my account by $7.00. For this reason, US Bank assessed a $36 overdraft fee against my account.

I opened a bank account with US Bank for the simple reason they have a big presence in my area. Everything was fine until one day I called my local branch here in Palm Desert. I had previously spoken to a customer service rep, on the phone banking line who was very professional and recommended I call my local branch so I did. I asked the assistant manager if she would be able to waive a fee - a very simple question right? Her response in a horrible tone almost yelling “OH NO, ABSOLUTELY NOT!!!” VERY CONDESCENDING. I don't care if the answer that I received was a no. There is a right way to speak to people and a wrong way. She went on to reverse the fee I had already been given credit for by customer service. Of course this did not sit well with me.

I have a US Bank card issued from my school. On November 12th I attempted to withdraw funds and was shocked to find no funds in my account. I called and was told that apparently someone had access to my card information and had emptied out my account. Checking online I saw that these transactions took place in either China or Mexico and that they had even used a foreign cash exchange. I was told by the rep. at US Bank I would have to fill out forms for each fraudulent transaction. I was also told that it would take ten business days to release temporary funds. They could not start anything until they received this paperwork. I faxed the info to them on Nov. 13 and have the confirmation work. Today, 11/19/14 I called to check on the progress. They stated they had just received my paperwork on 11/19/14. How is this possible when I faxed it to them on the 13th of Nov.?

I filed for a stream line and was approved. When I was told to go to the bank and do the final signing, they told me there was no one there to do this. This went on for about a year. They told me to get out of my house and leave the keys. And yes, they took my house. They are dishonest. I wish the government would look into their practices. I believe they owe me about $150,000. How many other families have they stolen from?

It's sad that you have to resort to this in today's America, but it seems you even have to research each national bank before you set up an account. This particular branch will make you wait 5 business days before having full access to any paper checks, and in today's economy, only having access to $200 for a week while you're trying to pay rent, your phone bill, your driver's insurance, and food will simply not happen. As others have stated, my personal experience is that the national customer service line will solve no problem, refer you to the local branch, which will in turn act furious and rude and make you question signing up with them in the first place. My recommendation is to simply avoid. As soon as I have full access to my money, or as much of it as I can get, I will be taking my banking needs elsewhere.

I accepted a job for a company and was given a contact to collect a two payment purchase amount. I have the phone number, email address of the client. Looked up his address in Canada. When he paid by check, they made the check out to me. I contacted the company who told me cash the check. US Bank opened a new savings account. The check I was told had non sufficient funds. So I contacted the client to tell him to submit a new check. Then the next day when I went to an ATM to check my balance, the ATM ate my card, saying to call the bank. I did, and the banker told me the check had been modified and they are blaming me for modifying it. Then my other job paid me by direct deposit. US Bank closed my accounts. They said it would take ten days to rectify my account. They claimed two days ago that my account was cleared and a cashier's check for 623 was mailed. That was on the 10th of November. It is now the 19th, and I don't have anything from them. Also, US Bank made false check comments all over the banking system. I tried to get a second chance account at Wells Fargo and was told no because of their comments.

When I returned my leased vehicle, the dealer where I leased another vehicle called US Bank for a payoff. The total was sent to US Bank immediately. The vehicle damage report came back with $0 damage. 2 weeks later, I was billed $395 for lease termination fees. After numerous calls to ask why this was not included in the more than $5,000 payoff, I was told pay it, nothing else. Their customer service people were rude and condescending. I will never deal with this bank again and would never recommend them to anyone else.

I am partially paralyzed with Parsonage-Turner syndrome. When I went to have blood drawn, the person at the blood draw place had to stick me in both arms and I was having difficulty using my arms at all. The wrong check ended up being taken by the blood draw person, and was sent to the lab, who cashed it. This check was made payable to someone else and was for a different amount. US Bank says this is my fault for not watching my checks close enough. As soon as I realized they had taken the wrong check from my checkbook, I called everyone but no one would help me. I am out $110 because I cannot use my arms. I feel so stupid and helpless. It's so hard for me to make out checks, I had made out both of them before I left to go the lab, never thinking something like this could happen. How many times I have handed my checkbook with a signed check to a medical receptionist for them to fill out the amount, like so many handicapped people do. Never again!

Voluntarily returning a vehicle since 11/4/14 and have gotten disconnected numerous times, spoken to numerous individuals, with numerous different answers to the same question. No one was able to give me an address to the repossession department.

Had problems trying to cash check at branch today. They kept trying to push me into opening a "new" account. When I declined, he became extraordinarily arrogant. With the way this branch manager treated me, why would I open a new account there? Then I tried to call the company to report my concerns. Good luck with that. Their website makes it almost impossible to reach them. After finally finding an 800 number, waited on hold for over 5 minutes. I then spoke to one of their "bankers", explained my concerns, and was put back on hold with an estimated wait time of 9 minutes. So much for customer service. I will never use this bank again.

I used bill pay and the idiots paid 2 different bills twice.

Again and again this bank frustrates me. Recently, I got a rewards card for $100 and they allowed the card to go over by $4.50. They never sent an email or alert, but I checked online and was over by $4.50. When I called the # on the usbankcorporaterewards website, they said if I didn't send a check for $4.50 to PO box 7235, Sioux Falls, SD 57117 that they might send this to collections -- but they can't send me a bill and there's no one that I can email. And I only got this information after insisting for more information, knowing of some likelihood that they'd do something behind the scenes.

I opened a checking account with US bank in May 2013 and I did slip up and overdraft my account a few times but They WAY OVER CHARGED me for over draft fees. To make matters worse I sold a car and was paid with a bad check supposedly. I was charged a fee for the bad check which is normal, I think all banks do that. But then they started clearing my husband's pay checks and then bouncing them which incurred overdraft fees for me because I allowing him to deposit his checks in my account because he did not have one at the time. I paid the "over drafts" then one day I went to use my debit card and it kept declining. I looked at my online account and the transaction register and they matched so I knew the money was there. I went into the bank and was told there was a hold on my account and they removed it.

I recently applied for a mortgage with the Lakewood, CO branch of US Bank and had a miserable experience. When I applied for the loan, I asked the loan officer to set the closing for a specific date so I could plan our move, and he told me that would not be a problem, as it was 5 weeks out. I was told right up to the day of the agreed to date we would close the loan then. We showed up in a new town with trucks and trailers full of our household goods only to find out we couldn't close that day since the loan was not through underwriting. In addition, the mortgage broker had made mistakes causing more information to be needed on the closing day, but the real problem was in the underwriting department. There is no communication allowed between the underwriters and the loan officers, so no one knows when a loan is going to come out from the underwriters.

US bank purchased my mortgage loan. Sent them my first payment. It showed for 2 weeks then it disappeared. Then I started getting late notices and fees. All customer service says is. We don't know where it went. Since then I have paid over 1000 in fees and they kept my escrow. Overage from fees. But still can't fix or tell me what they did with my payment. Had proof from my chase bank that they got paid and money was taken from my bank account. Does anyone know how I can fix this problem. US bank has done nothing to correct this.

I did mistake with my points and less than five minutes I called to customer services and no one did not help me. In the end I lost $360. I will decide to close my account. I think it is not bank, they are robbers.

Scheduled an online payment for one time payment of balance of credit card. They took 2 payments out for same amount on same day, causing overdraft fees to occur. Spoke to supervisor who told me it was my fault because I scheduled 2 payments within 5 hours of each other. Nonsense. He told me it would be resolved. Got my bank to waive fees because it was not my fault. 5 days later US Bank took out same amount again, causing more fees to occur. No help with customer service. So now they have twice the amount of money from my account and I am incurring overdraft fees because I only put in amount needed to cover my checks or payments. Now they say it takes 14 days to investigate. Been a cardholder for 6 years, no more.

On Sept.6, 2014 I learned that checks had been written on my account. I reported this. A fraud claim was filed at the bank. When I inquired as to what was happening with the claim. I was told that they had not received the forms. The banker at the branch faxed them to the fraud division. I contacted the corporate office for assistance and to complain about the process. Never once was I told what the process was in its entirety. I was directed back to the bank and the fraud division. I went back to the bank and faxed them again, this time I learned the forms needed to be notarized. They were notarized. I again called about the progress. I was then told I need to make a police report.

Over the last year U.S. Bank has charged me over $1000 in fees. I have been overdrawn because U.S. Bank will charge a check in order of greatest to least amount and then charged several fees after the already outrageously high fees charged. They have weekly fees, they have checking fees, they have overdraft fees charged when they create the overdraft! I talk with local branch, I talk with 1-800 number, both places HORRIBLE customer service. I let them know how disappointed I am with customer service, speak to a supervisor and they are just as rude and hateful. I banked with them for going on 10 years and gave them 2yrs too long because I tried to stay loyal. I would suggest NEVER BANKING WITH U.S. BANK!!

I am sending this in a complaint about your U.S. Bank Loss Mitigation center that I have called several times and I cant get any correct information. I talked to Shelby and Vanecia on 10/14/2014 at 3:32 p.m. Arizona Time and they explained a packet would come to me in 7 to 10 business days for a deed and lieu, if I am eligible. Secondly, I wouldn't even know how to fill this packet out to begin with and do not have any knowledge of what is needed to begin with. I had to evict the renter that was living in the home at **. She was not paying the rent and her husband and grown children broke the windows and everything in the home as I have pictures and estimates. I went to court back and forth trying to get her out of the home and finally did November 2013.

I went to my local US Bank branch today to cash a company check (from where I work) also drawn on US Bank. Usually I have direct deposit but this was a pay out so was a manual check. The branch seemed to have no idea of what to do with this check. They called someone as I waited for about 20 minutes before I was then told that the check was not registered and they couldn't verify funds. I work for a large company that has dealt with US Bank for years. I am sure they have millions on deposit at US Bank. My work has told me that the check is registered. They told me this twice. I escalated it at my work and was told the same thing.

They are ruining my credit. Their customer service is horrific. I have a lease car payment through them and do not have a bank account with them because we don't have that bank and never heard of it in CT. Every month I try to make my car payment and something goes wrong. I have had a hiccup with my personal online banking because they were in the process of changing their system and they are working to help me on their end. They say my payment has been returned 5X. Every month I pay my lease whether it be on time or within the grace period. Somehow it never goes through properly. I call and they say, "Well you're not a US Bank member sooo.......blah blah blah we can't help you".

After reading all the reviews about US Bank I wish I would have done so before opening checking account..I opened a checking account earlier this year and it's now closed due to the fact that US Bank charges a negative balance fee each week the account is in a negative state. I think I was overdrawn 6 bucks and before I knew it 25.00 plus another fee was added on top of that each week.. I have never seen anything like this before ever.. I have been a member of my credit union for years and they don't even do things like that. It's really sad to know that I owe 266.00 for being 6 bucks short. US Bank needs to do better.

This bank will lie to your face, say one thing and all of a sudden will transfer money out without authorization. Don't bank with these lying frauds.

We have had a credit card account with Charter One for several years, and Charter One did not issue us new cards because our credit line was too high, but we have been paying it off faithfully every month with no problems. Now US Bank has taken it over. We still owe money on this account, but we do not have new credit cards from US Bank which is understandable and I don't care. However, when we tried to enroll for US Bank online payment website, they need either the credit card info, or a PIN number. Well we called to tell them we need a PIN number, we don't have cards, we don't want new cards, but they are refusing to give us online access to their website to monitor our account. I have used autopay for years online for all my bills, but US Bank is refusing to give us any online access because they said they are in the process of closing our account. Whatever that means.

They would not service me because my military ID was damaged and they do not accept Veterans ID cards or SS cards. Even though my veteran ID and military ID has the same info. US Bank does not serve vets.

They will find any way to charge you any fee that they possibly can and once you are charged, they will refuse to give you your money back, even when they know they are in the wrong. I had recently overdrawn my account - suddenly purchases I made days before start posting to my account and I had to pay hundreds of dollars in fees. I asked them when their end of business day was: lady at the branch and on chat said 2 p.m., lady at another branch said 6 p.m., man on email said 12 a.m., and same lady at the branch I opened at said I would be charged no matter on overdraws. This is the most clueless group of people in the entire banking industry. It literally feels like someone took $300 out of my pocket and every person has a different reason why it was taken out. But none of them say the same thing. I have requested to work with 1 individual on it, but they keep bouncing me around to different people. If I could give this place 0 stars, I would.

I became a US Bank customer by default. I opened an account in 1976 with a great local bank, the largest in the area. Over time that bank was sold to a Minnesota based banking conglomerate which, some years later was acquired by US Bank. The "service" provided by US Bank is not local, not friendly, and I would say usurious in its treatment of customers. They take any excuse at all to charge extra fees without any notice that these fees may be incurred. They are slow to process transactions and do everything in their power to increase their profits at the customer's expense. I would not recommend this bank to anyone looking for banking services.

I've recently received 2 letters from US Bank, the first one demanding proof that my taxes are up to date, and the second one demanding proof that I have insurance. Every time I call US Bank to talk to them I get this message, "We are unable to service your call at this time". I am being told they will assign insurance and bill me for it if I do not contact them..

Absolutely terrible. Don't ever let your account go negative, they charge your overdraft fees on purpose and you can tell it's just a way for them to get money out of you. I've never felt more taken advantage of in my life. On top of that it takes forever for funds to process, you get charge a 25 dollar negative fee each week your account is negative, and customer service phone support is rude. The bank has 0 sympathy for you. At least at other institutions they try and work with you to figure out a solution. This one = nope. Please please please, do not use this bank. I wish I would have read reviews before opening an account.

They require speaking to a member of the family who does not understand much of the requirements inasmuch as I handle it all. They then require this member to go into the bank to speak about something they have never handled, even when he had just had major surgery and could not really go to a branch. WE ARE TRANSFERRING TO ANOTHER BANK VERY CAREFULLY, CONTACTING ALL OF THE AUTOPAYS THAT EXIST. THIS BANK IS DANGEROUS - BAD POLICIES AND WITH ALL OF THE COMPLAINTS, WHO IN THEIR RIGHT MIND WOULD CONTINUE TO BANK HERE? My husband and I are beginning today to make our departure. Ugh...

First was the issue of our address. We moved since the CharterOne account was opened, but we let the bank know (and ordered more checks). We got all the new account material mailed to our new address from US Bank, but for some reason, NONE of the US Bank branches had our current address. This became an issue every time we tried to get cash back from a deposit, since our driver's licenses didn't match the address US Bank had for us. It happened five times at five separate branches. We still don't know if we'll run into the problem again.

I recently experienced damage to my home and to my disappointment, the check was made out to myself and US Bank.. US bank has given me a hard time about cashing this check although 100% of repairs was made to the home. They sent inspectors to my house twice.. and the second time the inspector stated all repairs are complete. They made me fill out promissory paperwork which I did with no problem to complete repairs... DO not mortgage your homes with these people. They treat you like a child when it comes to your money. You paid the premiums on that insurance and as long as all repairs are done they have no right to be involved in who you get to fix your home. I was with them 20 years and they still treated me wrong.. and I'm still fighting with them to endorse the check of My funds... I have paid all the people myself out of my own pocket and still waiting on their promise, 100 complete, I would have no problems and still I await, accumulating interest on other charge cards I had to use.

I have been in my home for 21 years. My loan originated with Union planters. US bank purchased the loan about 11 yrs ago. Fail to follow contract agreement. High late fees than original agreement. US bank is holding my payments then sending them back. Asking for payments, already paid. When I fax them the receipts to show proof of payment, they come up with the payment but send it back after holding it for three months. I sent about two grand this weekend and was told that they are sending it back.

I attempted to withdraw cash from US Bank on Federal Blvd Denver Co. They employed a DPD officer as security who at the direction of manager Christopher **, wrote me a citation for disturbing the peace. DPD violated their own code to sell their "services" to US Bank to intimidate & threaten their customers. US Bank is a company without a conscience or morals. They are thieves and Devils!

When I call in for help with personal banking issues, 8 out of 10 representatives are rude, untrained and /or uncaring about the customer. They hang up and no one at US Bank cares about how their customers are treated. In this day and age of emails, no company should tell their customers to write a letter to inform them of their issues with the company. US Bank is deceiving in how they treat their customers. Representatives will say anything to get the customer to sign a piece of paper. The most concerning of all of this, is there is not anyone who is willing to help the customer to resolve these issues. Where is the customer service part of US Bank that accepts complaints online? They are so overwhelmed with complaints, they would need to open another department because customer service is nonexistent. Poor management starts at the top. When there is no accountability, it is human nature for some to try and get by with as much as they can. US Bank lacks accountability for their employees actions.

On (Tuesday, September 30th), I went into your downtown long beach branch to open/inquire about a new business account located at (LM-CA7199 555 E. Ocean Blvd. Long Beach Ca 90802. Unfortunately, your branch manager ** was very rude, unprofessional and condescending. She had absolutely no customer service and must be an inadequate manager because I rushed to the bank at 4:30 pm before closing. I sat and waited for her while she helped another customer and then she was on the phone. Before I could even ask any questions she asked me what she could help me with today. I explained that I wanted to open up a business account, and she stated that she wasn't going to open up any account for me because it was 15 minutes before closing. I explained that I had been sitting there waiting for her for over 30 minutes.

It is 4:00 A.M. October 1, 2014 and my federal benefit check has not been deposited YET. I called the 24 hour customer service number and I was required to wait 2.5 minutes the first time (their "computer" hung-up on me). So I called again and was required to wait 3 minutes. When I complained to the "rep" I was informed that it may take until 6 A.M. for processing. It didn't used to take that long. It should have been deposited at midnight. You can't tell me that they have someone entering the data manually! I suspect they are playing a shell game with deposits to obtain as much interest from the federal reserve as possible. This conduct is inexcusable!

Upon opening my account, there was a event going on that if you opened an account with them they were to give you up to $150. They said that it would take 4-6 weeks to receive the money. It's been a month and a half and I have still received or heard nothing from them regarding the money. Every time I ask anyone they say call customer service or, "oh it will be here soon". I have called customer service numerous times and it doesn't work! Nobody there knows anything. They are very unhelpful and send me back to the branch which accomplish NOTHING!!! Horrible bank.

The trouble started when my monthly mortgage payment adjusted due to an increase in property taxes. The US Bank website doesn't communicate with the online Bill Pay system of my checking account - it's the only monthly bill that doesn't. As soon as my automatic payment came in below the new amount, I couldn't make payments online. I've called twice to make payments over the phone, but they can't take payments over the phone. Payment information on the website is dated. It's just been a painful process. All I want to do is setup automatic payments with accurate monthly payments, instead I have late fees because my payments were slightly less than the increased amount.

US Bank charged my wife and I $35 each to close our IRA accounts. We were moving the funds to another institution. I have never been charged to close an account. Outrageous. This is a bank to avoid.

I have a home equity loan that I took out 3 years before my house was foreclosed on. I called them when the process was occurring, and they told me to just keep paying on the loan, which I have been doing. Now they say I have to get home insurance on this house that I no longer own. I have tried calling them and all they do is transfer me from one department to another and no solution because no one knows what to do. I have sent them letters, and received no response from them. I agree to keep paying the loan, but now they are taking on an extra 200.00 a month for the insurance on a house which is no longer mine and therefore cannot be considered collateral on this loan. I am in the process of talking with an attorney who says they cannot do this and we will be taking action. Please no one work or have dealings with this bank.

I paid the balance on my reserve account at US Bank, and now they are accessing interest and late fees on a dead closed account. They say it is not closed. So looks like US Bank is once again using illegal practices to intimidate anyone that has had an account. They auto drew from my reserve to my checking on a monthly bases, and it took me several years to finally be able to pay the balance and close my account with them. I need a good lawyer, and take it to the DA to start a new suit against them. I can only imagine how many other victims there are out there.

Haven't had a issue till recently but I went to deposit money for my electric bill and the money turned out not to be deposited and it was stolen. No transactions were ever made for that day. The banker pocketed my money and acted like she was processing it into my account. Now I can't even pay my electric bill! Never again!! I have another banker as a witness and cameras were there so this will not be the last they hear of this! It was the US Bank on Cleveland Avenue!

In the past I have made online payments and in my rush neglected to immediately record the transaction in QuickBooks. The type of transactions I am referring to are when I use some sort of plastic (Debit/Credit) card for a customer's benefit that I have to get reimbursement. Later when reconciling my statement, I look at the transaction and if I don't immediately recognize the transaction to know which of my customers to create an invoice entry in QuickBooks, I generally have had to "eat" the transaction. It is true this does not happen often but when it has it is very frustrating and can be costly to me from both a reputation and monetary standpoint. Frankly I am shocked this was left out of your online payment system.

My house payment got paid to my credit card by bill pay. Not sure how the credit card got on the bill pay list as I did not put it there. I pay that through the account site. The credit card did a reversal for me and told me on the 10th that I could go ahead and pay the house payment as the money would be back in my checking account by the next day. Seven days later I still had not seen the money, although they did take it off the credit card so I did not have access to it. Then I was told it should be in the account the next day or at the very latest by Friday. Well... you guessed it... Friday rolled around and by the end of day there was still no money. I called again on Friday and was told that I could talk to a supervisor (who never called back). Today I am told that now I have to wait until next Friday to see if they have put it back into my account. I guess they think I have lots of money and can afford to let them just keep it... what's one house payment more or less.

I attempted to use a US Bank ATM located at 39100 Argonaut Way Fremont, CA with my BofA card. The machine ate my card. The security guard who had directed me to the machine then informed me "That machine ate a guy's card last night too". This occurred about 2 am. The next day I go in to retrieve my card assuming they would have found it and since this wasn't the first time it had happened, the US Bank employees would have some insight into the situation. When I asked the teller about my card, he told me they had shredded my ATM card because of "security reasons". They couldn't be sure they could keep my card safe for one day in order to give me time to pick it up? The teller told me "An employee might get ahold of my card and misuse it". So I asked him "How can you not keep my card in a safe place for one day? Isn't this a bank??" He then informed me of the good news... My card was out of circulation and would not be fraudulently used. Now if I could just get protection from US Bank, its policy on cards that are eaten by their defective machines, and the employee's poor judgement. I can't even find a contact to complain without signing in as a customer.

My husband signed a quick claim on our house in 1997. In 2005 he wanted to borrow against the house and went to US Bank. I went with him and told the loan officer he didn't own the home and I didn't want him to have the loan. The officer argued with me and said since we were married he could get the loan. I again told him he was wrong. He went ahead and did all of the loan paperwork in just my husband’s name. Three days later he phoned me and said that I was right and he needed me to sign the loan to my title, (sign the mortgage). To be clear, the house is in my name alone, the loan is in his name only. He met my husband at the house and when I got home from work they asked me to sign the papers. I'm not sure but I think my husband already had the money. Since I still had a young child at home, I had to sign it. They gave him another loan the next year. The papers on that one are written very strange.

First and foremost, DO NOT TAKE ANY CONSUMER LOANS OUT WITH THIS BANK! You are asking for trouble if you do. Pure and simple, this bank and their personnel are totally and completely inept. To add insult to injury they are one of the most rude and arrogant group of lenders I have ever had dealings with. I have had countless loans over the years with other lending institutions, all of which have been paid off on time and without any issues. Not so with US Bank.

I acquired a new 2011 Cadillac CTS coupe in August of 2011. This is my 6th auto lease, but the first financed through US Bank. The first 6 months of my lease, I had to call each month for assistance to make my payments, and typically requiring management intervention! I tried their website, phone calls, finally resorting to old school paper billing. US Bank was so slow processing payments, I had to send payments 2-3 weeks before they were due. Then mid-lease, they changed their PO Box and accused me of not paying. After again speaking with management, my check was miraculously found and processed. My lease was ending in October, so I began looking for my next car. I was at a dealership, called US Bank for the payoff information, and was refused! Even the dealer was shocked. Again, I had to get a supervisor to get the information. This was the last straw!

Every week I get charged with overdraft fees from U.S Bank. I pay my bills and watch it come out of my account on every Friday and then by Tuesday my account is in the negatives. I understand how the pending charges work but it's like they hide them to where I think it has gone though and then boom account is in the negatives. I had everything paid this last week leaving myself $50.00 for the rest of the week. I went to check it this morning and it was negative $50.00. Now I have to figure out how to come up with $50.00 or I will be charged hundreds in overdraft fees I have been with US bank for 4 years now and this coming Friday I will be closing my account.

US Bank has wrongfully charged me twice with paper statement fees, which would send my account into overdraft every time. When I signed up for my student checking account, I opted out of paper statements. Lo and behold, I still get paper statements. I then went back, sat at a banker's desk (with the banker present), and opted out of the paper statement fees online... and the next month I was STILL being charged. This sent me into overdraft number two. I am very conscientious of what I spend - I am a college student. I don't have much money as it is! The teller at the bank today took my name and number and told me that their bankers were busy, but they'd call me back today. 30 minutes before close, I am forced to drive to the bank and cancel my account.

US bank charged me for things I wasn't responsible for paying. IF ANYONE Has a problem with us bank, you can file a complaint with Office of Comptroller of the Currency (treasury dept). Keep re-entering this website with each complaint posted on here. Maybe this government oversight agency will make them change their practices.

On Monday, August 11, 2014, my daughter's vehicle was picked up by a recovery agency. The agent was very understanding, but left a young mother with a 5-month-old child without a vehicle. On Tuesday, August 12, our nightmare began with U.S. Bank. The recovery department stated the requirements to bring the account back to current, which we followed to the letter, totaling $1,186.46. Now, 2 weeks later, she has not had a single, respectful response from the agents within the recovery department and still does not have the vehicle back in her possession! We are pursuing a legal action with U.S. Bank. RUN AS FAST AS YOU CAN FROM THIS BANK. DO NOT DO BUSINESS WITH THEM.

I am 26 -- I have been with USBank for about 6-7 years. At the time that I opened my checking account with them, they asked me if I wanted to open an account for a credit card also. Being pretty young at the time, it was my first experience with a credit line, so I did appreciate the opportunity to build credit. I have now had my same checking account/credit line for the entire time that I've been with them. My credit card, originally a USBANK College Credit account came with a rewards system and a $400-500 limit.

My husband passed away 5 years ago. My name was not on the account but is on the title. They accept my payments but do not turn into the credit bureau and then about every 3 months send me letters that my account is 2 or 3 months behind when I have all of the proof of my payments. They will not discuss anything with me which I understand, but I cannot keep paying them the extra money every time they tell me this. I do not know what kind of lawyer I need to contact. Any suggestions????

Relationship banking!!! I opened up an account with US bank. That was the first mistake. I had a cashiers check deposited into my account. We'll when I went to check my balance most of the money was gone. So I call the bank. The pleasantly nice man on the phone tells me. "Everything is ok, they have to hold the funds for 5 days. We have to 'build a relationship' for the first 30 days." OMG I'm screwed.. but "it's OK" he tells me!!!! I go to my branch in person to the one who set up my account. (Also really nice.) Neglected to tell me about our HUGE RELATIONSHIP issue. They held my money when I needed it most. 7 days later, still no money. I go to the branch manager to discuss our RELATIONSHIP problems. I ask "Can I cash my paycheck here?" "Is it a US bank check? If not we have to get though this 30 day build a RELATIONSHIP part." (AS THEY HAVE ALL MY MONEY).

US Bank has a DESPICABLE mortgage department. They are HORRIBLY rude, arrogant, and unhelpful. They are so disorganized they can't keep anything straight. When they moved to a new office, they said "We didn't bring any of our files from the old office so we have no record of your home insurance coverage". REALLY!!? We pay our flood insurance annually and always on time. Every 6 months, they slap a flood insurance policy on our mortgage and say that we aren't covered. It is 3X more costly than ours, and takes at least 4 months to straighten out. By that time, they have collected extra interest for the additional loan amount, which they don't return.

I have banked with US Bank for 9 years. In July a charge was made to my account without my knowledge that was several hundred dollars. This obviously threw off my finances. I use their automated phone line to check balance. This week when I called it stated I was $30 overdrawn so later that afternoon I deposited $45 cash. The following day I again checked my balance via the automated line and it said I was $70 overdrawn. Odd but I rushed to the bank which is an hour from where I work and deposited $100 cash at 5:00 p.m. Today, two days later, I checked my balance again via automated line and it said I was $6 overdrawn due to a $36 overdraft fee being charged AFTER my two deposits.

We have a home loan through US Bank for a rental property we keep. Earlier this year, we went to apply for pre-approval on a mortgage, and found that my husband's credit had been significantly affected because US Bank was reporting he hadn't been paying his mortgage. We were shocked, as we paid the minimum payment every month, on time. Later, I noticed an issue on the site and realized what happened. When you click on a loan and look at the minimum payment, it says one amount. When you click "Make a Payment" under the loan, it says a completely different - and higher - amount. See print screen images below. It would only take a few months of mis-payment for the payments to get behind and show as not having been paid. US Bank is responsible for our inability to get pre-approved for a new home loan. You would expect such a large bank to have their website figured out, what an incredible, incredible oversight on their behalf. I'm incensed and don't even know where to start to right this wrong.

I have a friend that worked at U.S. Bank and he recommended me to them. I filled out an online app, got a call and had my account setup that day. They have been so great to work with. I had ordered checks. I wasn't informed of the $24.95 cost of the checks. When I was balancing my check book, they told me and waived the cost because the rep failed to mention it. It was great customer service.

I spoke with a customer service agent of US Bank over the phone and she transferred my phone call to resolutions department as she was not able to help me within her power. As resolutions department agent took over, without even hearing my questions, pushed sassy attitude towards me and started teaching me how to live and take care of my finances. Above and beyond she even told me to go to the branch to be taught how to use the online banking tools. How disrespectful is that? I find it very offensive and very disrespectful, especially when I call these people to help me with my issue and also these are the people I trust my money with!

I do online auctions and have success 99.9 of the time with most companies. Around June 9, 2014 I realized that there were some lots that I requested to be taken off of because my overhead was nearing. So I emailed the company like it states on their website front page; bid mistake, email xyz - Like I have done a dozen times with other companies and including this company prior to this auction I have been acknowledged and bid removed. I glanced briefly at one of the pages that had an item I was double checking my max bid of and I acknowledged that one of the lots that I requested removal from was satisfied. I never thought to even check the others because who on earth would do such a thing. So 40 plus hours later I receive an invoice with the lots that were the most pricey and had more of a positive profit to auction company I was left on and other small invaluable lots like shovels with low profits I was removed from. I was livid and appalled.

A bad check went through my account and US Bank decided to put a "hard hold" on my account. All my funds that were available were unavailable and I am being forced to battle with Experian, Equifax and Transunion to restore my credit rating to where it was. Definitely a identity theft nightmare.

Had an account at US Bank. Closed it and they charged me daily for low balance, then charged overdraft fee for the daily charges. Left it closed at 0.00. Their bill to me is like $721.00. They're nuts, thieves. Then it's been on my credit report for the last 9 or ten years. Please, someone help me get it off - The worst bank ever.

We have been trying to buy a home for 3 months. We are high-income, self-employed earners with excellent credit. We are scheduled to close in 4 days but still only have a conditional mortgage. They keep demanding more documentation when the day before they told us our file is complete. The people who work there do not communicate or return phone calls. The latest idea they came up with was, "Can you put down 30%?" Unbelievable. Good luck... Find another lender!

I received a letter from US bank giving me 2 weeks to close my account. When I called and asked why, after 15 years, they wanted me to close my account, they said it was because of "atypical" activity. I have no idea what that means. When I told them I had other open US Bank accounts so it would be easier to receive funds from them, they thought this was an "unsafe practice" and put the accounts "at risk". When I tried to reason with them as the bank location and hours were convenient for me and I didn't want to close the account, they basically said, too bad, we think you're shady and don't trust how you get your money and who you get it from, but we will give you additional time to close your account.

US Bank has consistently let me down. There has not been numerous occasions where US Bank has dropped the ball. I went to put money in my cousin's account at a bank. The worker was rude and deposited the money into the wrong account. I ended up having to drive back to the bank to correct the mistake they made.

US Bank and its entire staff are nothing more than "Modern Day BONNIE & CLYDE" dressed their business attire adorned with that fake smile/concern. Now when you question things, they become so rude & disrespectful (AND BY THE WAY SO DID/DO I). In retrospect, when it comes to your rights or what you got coming, All of a sudden everybody took a oath to be stupid. They lie, mislead, deceive, manipulate, con, and set the stage with its customers pretty much do what they have to (BY HOOK or CROOK) just to increase their pot.

For the past 8 months, we've been trying to sell our home via a short sale but it seems that the procedures US Bank have in place is to intentionally delay the process so that homeowners are forced into foreclosures. We've lost a buyer because of this process and we may lose another one. I am active USAF stationed overseas who relies on our realtor to handle everything for us as we are in a different time zone. Every document requested by our case manager was sent within 72 hrs of being notified. When we ask for a status update, we get conflicting information and the company line, "We'll contact you in 10 days". On top of that, they've stopped our reoccurring automatic mortgage payments without our knowledge. We found out once we started receiving delinquent notices in the mail. We've never missed any types of payment and instituted the auto payments to prevent that from happening. Adding insult to injury, they had the nerve to send the Service Member Relief Act pamphlets to me as if this was my fault.

I go through this about every month with US Bank. I have tried to explain that I receive funds only once a month. I pay my mortgage when I get them. I also pay any late charges. But I still get letters from them stating my payment has not been made.

Three years ago, my father passed away and left my sister and I his cabin. There was a small loan on the cabin and we wanted to pay it off. US Bank said they could not give us any information about this loan without our name on it so I would make payments when I thought they were due and I knew the amount from my dad's checkbook. After 3 years and 4 visits to the bank and $1,000 in attorney cost, I made the payoff with one more small price. The bank had added fees to the few times the payment was late, $268.00. I had asked if they could waive the fees and the manager said, "It wasn't a bank error." The manager on duty, 7-23-14 at the Little Canada in MN location, was so unprofessional and rude with NO what so ever customer service, she should be working with construction men. I know banks can waive fees and a little sympathy would have helped. So done with USBunk!

We were told about this special loan and it was for longtime customers who have their government checks direct deposited! So because we are both disabled, we tried it because we just never can make it until the end of the month on what we both make! We had the loan for a year and all of a sudden US BANK decided to no longer honor the loan and we found out we immediately had give them 10 percent of my check! That amount being 262 dollars for June and July and the remainder in August! We call our main bank in Arvada, CO which I've been a customer over 20 yrs and asked if we could pay smaller amounts because it left us not being able to pay some of our bills! The manager not only was rude but to the point and we got absolutely not! No I'm sorry, nothing! We already get ripped on our SSID checks and feel we were tricked into this by the bank! So our summer has been miserable not being able to do anything! Let alone pay bills! So the next time you come up with some bogus loan deal, we will never trust this uncaring BANK AGAIN! 30 PLUS YEARS AND WE GET TREATED LIKE THAT! UNHAPPY IN PUEBLO WEST C.

As a long time, LOYAL customer of US Bank for almost 9 years,, I THOUGHT I had a relatively good experience with them... until recently. I noticed some strange activities on my account here and there, only once in a while, but enough that I called and questioned it many times. I even spoke to several different branch managers. What I noticed were charges, whether pending, some transactions were not even on my statement yet, some were paid and completed, then I would check my account a day or so afterwards, and dates of transactions were CHANGED.

The link to redeem my flex perks rewards has been broken 2-3 wks. When I call I get get transferred to a personal banker who has no idea what to do & transfers back to rewards. Their customer service is beyond useless & now I don't have time to cash my rewards in time to have what I wanted for a vacation. It's an ongoing issue they're not interested in resolving, so I will discontinue use of this non-rewards card w/ an exorbitant annual fee & subsequently move my accounts elsewhere. Think long & hard before doing business w/ US Bank, yet another large corporation who couldn't possibly care less about their customers.

Terrible Customer Services - Kyle (CS Rep) and Teresa (Supv). We have BIG banks acting BIG and losing money. There is a reason why. They acquire the smaller ones, and lose the fact that they EXIST because of CUSTOMERS. Kyle is simple example of how U.S.Bank trains their customers. VERY poorly, since he is argumentative, not supporting a customer migrating from Charter One, and NOT having the attitude to listen first to a customer. They do not have Online Transfer Features like Citibank or Charter One or Chase Bank, and have an attitude of a Trillion Dollar Bank and Website. In the end, I have 4 accounts at U.S.Bank that just transferred over from Charter One, and they will ALL BE CLOSED down. Not sure why anyone would keep accounts at these banks when the smaller ones are still out there. I am NOT SHOCKED to see that U.S.Bank has 1 Star rating when I got to this site. I think 1 Star is being NICE. Since I am going to give ZERO STARS to them (which would be a step above ANGRY)! While I end this review I am on hold for 63 minutes to get a RESOLUTION EXPERT(!!!!). I am enjoying the wonderful music, and spending their 1 cent per minute of their 800 number toll call. Please do NOT do business with them to avoid raising your BP or creating unnecessary headaches for yourself.

We have been with US Bank for over 20 years. I am pretty much bound to them as a bondservant since they were causing fees from their various sneaky practices, not the least of which was recommending "Overdraft protection" which turned out to be a loan shark racket. But the latest is that a friend was wiring $450 to us. He went to his bank, Navy Federal Credit Union at 3:15 pm on Thursday July 3rd and my husband called our bank, US Bank that same day and they told him, no problem, it should come over the same day. Well, we checked the account online everyday, a few times a day and it took till Monday, that is 5 days, for it to come in. So we told them we will do Western Union from now on if they can't do better than that.

I have a car loan with US Bank. I mailed my payment to them in the form of a money order. The payment was mailed to reach their office by the due date which is the 25th of the month. They called my job to advise I didn't make this particular payment. To make matters worse, they called my supervisors phone line with this false statement. I had to go to the Post Office to have the money order tracked. That took about 3 to 6 days. I finally get a copy of the money order in the mail. Not to my surprise, the money order was endorsed by US Bank.

This is the worst bank I have ever had, our account is always in the negative even though we will have the money in our account. This bank will take 3 days to 4 days to post a transactions so that will cause your accounts to go in the negative. My husband is a military veteran, we need every dime of his pay check. Their fees are killing us. Please do not open an account with this bank, they will rob you.

I had my primary checking with Charter One which recently was bought out by US Bank. I received no less than 8 different documents from US Bank about the changes, new card, etc. Most of the information provided was not helpful. What a waste of paper. They lied and indicated that all direct deposits would still work with the new account (they didn't work). They also lied about not having to change checking account numbers and mailed new checks only a week prior to the change-over, which was not enough time to notify employers, etc. of the changes. Then, to top it off, they processed my online bill payments 2 days prior to the due date, and I discovered that they didn't transfer over the past months of online statements. I spoke with 3 people on the phone at US Bank, all three told me that I could get a copy of last month's statement by going to a branch office.

I am a 39 year old black man. On, 06/25/2014 @ approximately 5:30 p.m. I noticed my wallet had been stolen. I immediately (@ 5:45) went to the US Bank branch @ 1960 West Main Street, Mesa, AZ 85201, located inside Safeway to place an instant hold on my debit card to avoid any unauthorized charges. What happened next could only be described as racial discrimination.

I went online to do some research on some banks. I emailed US Bank in Sioux City, IA. I was emailing back and forth with a banker there. I was told to come in and sign the paperwork for the account. I was never given any information on fees, direct deposits, bill pay, overdraft protection, anything about setting up the account. I was told by 2 different reps that my check (because it wasn't direct deposit) would be held for 24 business hours. It was held for 5 days. I paid bills online and got several overdraft fees.

Back in April, I tried to log into my account. I was told that I needed to contact them by phone. When I called, I was told my account was being closed. I asked if I could send in documents supporting my case. I was told no. Two months later, I still have not gotten my money. I called today and was told that a hold is still on my account so my balance is steadily lower when 2 months Amanda told me she was closing my account and the balance would be mailed to me. Now I have contacted the branch in Ohio about closing my account when I was told that the bank had closed it in April... Who has ever had a hold placed on an account for 2 months? And would you tell someone you're closing their account and then place a hold on it...

I deposited my payroll check on a Tuesday then I got a call on that following Saturday from my boss saying my check had bounced. I called the local bank to see what had happened, they told me that they can't do anything till that Monday. By that time I had been reissued a payroll check so I deposited it on Monday. Now I have to wait a week so they can verify that the money will be there. Now I'm going to be late on my bills just because they won't release the money even though I know the payroll check is good. Why should I be held accountable for something I didn't have any control over.

I have been banking with U.S. Bank for 5 years now and have always contributed their 'issues' with newer bank. But, last week, the bank's 3rd party vendor attempted to pull funds from a previously closed account for a transfer. I never received any notification of the failed transaction. U.S. Bank's answer: Will resend, but need to pay extra fees. Cost me $25 for Western Union. First told me that PopMoney was not associated with the bank and therefore not the bank's responsibility to rectify, then told PopMoney was U.S. Bank, and therefore has ALL ACCESS to ALL FINANCIAL records. I've set up FB page, US Bank Horror. Please visit. Thanks.

As many complaints have mentioned, I was also charged an overdraft fee when my account balance was positive. The first fee put me in the negative about $6. Then, they charged SIX MORE overdraft fees. The fees totalled $216. I called to see if they could refund any fees, which they did. They refunded ONE fee, leaving me at $177 in fees. THIS IS CRAZY. So, when I called I mentioned that I thought it was outrageous, and the customer service agent told me that my point was "invalid".

I had an account balance of 10.58 with check card authorizations totaling 19.38. This took my AVAILABLE balance down to -8.80. So they charged me a 36.00 overdraft fee, based on my available balance. This took my balance down to -44.80. Then, when the authorizations posted, they charged me another 72.00 in overdraft fees. This took my balance down to -116.80. If they had not taken out the first fee, one of the 2 transactions would have been covered and I would not have been charged one of the second 2 fees. I find it difficult to believe they are allowed to charge an overdraft fee based on an AVAILABLE balance vs a LEDGER balance.

I got a late fee on my mortgage account and called US Bank customer service. After reviewing payment history with the customer service rep we discovered that a payment had been misapplied. He apologized and said the account would be fixed. The next month I had another late fee. I called and was told the payment hadn't been corrected yet, but that they would fix it. Two years later I am now calling them every week. Because they never fixed the first misapplied payment, every subsequent payment has been misapplied and they claim I have over $1000 in late fees, even though several customer service reps and managers acknowledge I have NEVER made a late payment. US Bank Home Mortgage is a scam.

I was getting a settlement check and I ask one of the tellers how long they would hold the check. I deposited it one day and the next day it cleared the other bank. The teller had told me 3-5 days and possibly not at all if it was a corp check which it was. After several days I was told that the other bank had not processed the check and then I was told they could not find my money. All I have been given is a runaround but did finally did get my funds released.

Homeowners alert!!! If US Bank is holding your mortgage or if you are considering to establish a loan with this institution, beware!!!! They are in the business at this time to short sell all properties that are in arrears! My house fell into arrears and US Bank kept using stall tactics till the amount owed exceeded what I could possibly pay! Avoid this financial institution at all costs!!! My house is now in foreclosure because of their sleazy tactics.

As a first time customer, I got my auto loan approved through U.S. Bank in March 2014. My experience in such a short amount of time has been abysmal to say the least. In both April and May, I have been wrongfully charged TWICE for my loan payment due to the incompetency of your customer service reps. The customer service every time I call is unfriendly, rude, condescending, and unhelpful. Because a US Bank representative told me my direct deposit for my car loan would "take a few months" - I called the pay-by-phone service to make my car payments AHEAD of time. I came to find that I was double charged $355 TWICE in April and TWICE in May. Costing me $710 extra dollars from my PNC account. Unacceptable! This double charge caused me a great deal of inconvenience with PNC; a bank I've had a good relationship for nearly 10 years.

I received two Visa reward cards from AT&T Uverse as a promotion that are issued by U.S. Bank: one is for $150; another is for $100. I tried to use one of the cards today that had $18.33 left on it. The purchase was for about $22, and when the merchant ran the card, it came back as declined. Moreover, the merchant stated they cannot do split transactions (cannot enter $18.33 and then allow the customer to pay the difference), although U.S. Bank set the Visa gift card up this way. This makes it fairly difficult to clear a balance out on one of their cards.

I went on Saturday to a US Bank ATM with my German Master Card, I receive the money and the invoice, but the card did not come out of the slot. On Monday, I went to the US Bank store, and asked for my card. They told me the card is destroyed, from the machine automatically. According to their policies they do so with all non US Bank Card. The Store Manager gave me a receipt, with the detail. Can I have some info what to do? This is a crime.

I went in Meijer store to do normal routine. Go inside Meijer to US Bank to exchange 20-dollar bill for 20 ones. I was stunned by a question. They never asked me if I bank there and I ask for 20 ones before they ask me that question. I asked for 20 ones before and they handed it to me 3 Sundays ago. The teller said, "No, we are short on one dollar bills." I feel discriminated against the fact that I was not a BLACK customer and she was a white **-like bank teller wearing too much makeup. She said, "We are short on ones." She was not. She did not even want the hard-earned 20 I had because I do not bank with US Savings Bank and because I do not have an account there. Of all thing, it was inside Meijer. You will not be any bigger bill ever. Ever since you are too stuck up and acting like you had shortage of one dollar bills. Yeah right, the most absurd lie I ever heard of bank teller saying. You will have an investigation once I contact NAACP.

Since I have been in the home a few years and values around Phoenix have gone up, I inquired with U.S. Bank on how to get mortgage insurance removed. We purchased new in 2011 with little down with the understanding that we would get hit with this fee. With savings of about $180 per month, this would be a huge deal for me to have pmi taken off of our loan. U.S. Bank had so much red tape that they made it seem like I was trying to steal from them. In addition, U.S. Bank doesn't really have anyone at their local branch to assist you I'm told, to walk you through the steps on removing pmi from your loan. U.S. Bank refers you to their 1-800 number to inquire about mortgage service issues.

I went to their local branch and applied for Cash+ Reward Card. My application was approved immediately. Since I knew they had some other trash cards to throw out, I specifically verified it was Cash+, and the bank manager confirmed it was. A week later, my suspicion turned out to be true: they sent me a trash card, not the one I applied. So my suggestion is that, do not waste your time. They are using Cash+ to lure customers into their banks.

I have a checking and savings account at US Bank. Our federal and state income tax returns would not direct deposit, so they mailed us a check. I have had problems with overdrafts frequently over the past few months. I recently deposited a somewhat larger amount of money in my account lately. There were a couple of items that were in pending but had been cancelled. They disappear from pending transactions which has a account balance and then an available account balance. It didn't seem like the available balance went up after they disappear off the pending transaction list. They also do not list it as a credit in your online statement. I went and talked to an officer at the bank.

US Bank, you suck. They rip off people. They are rude and arrogant. They charge my daughter $30 to transfer money from one account to another. That's four hours work for her at minimum wage. Please do not give them any business. Thank you.

In a significant hail storm, my home incurred severe roof and window damage. US Bank has a small 2nd mortgage on my home while Chase Bank has a very large one. State Farm, my insurer, quickly sent an adjuster and I had a check for over $23,000. The check was made out to me, and each of the mortgage holders. I lined up the contractors to do the work, took the insurance check to Chase who promptly endorsed it and then contacted US BANK. They informed me that I had to send them the check; they would cash it and they would manage the repair of my home. I am in Texas, they are in Ohio. They also said the process could take several weeks while storms continue to incur more damage on my home.

US Bank has been charging me monthly maintenance fees. According to their own rules, the fee would be waived if you have direct deposits over $1,000 for the month. Every month I have well over that amount in deposits, but they still charge me. When I finally realized what was going on, I sent an e-mail to them showing the details (amounts, dates, etc) of my deposits. They had the gall of sending an answer e-mail saying that they do not consider most of my deposits as "eligible". Their own rules clearly say that direct deposits over $1,000 are what determines whether a "maintenance fee" (whatever that is supposed to be) is charged or not. They say nothing about deposits being "eligible" or not. STAY AWAY FROM THIS CHEATING BANK!!! I am switching to Bank of America.

On Sunday the 6th of April, I went to US Bank for loan on a used recreational vehicle (RV) and a used truck. The loan officer said it should not have a problem getting the loans. I had talked to her back at the beginning of the year when I was looking for a recreation vehicle. I was pre-approved back then but I didn't find the RV I wanted. She said she still had my paperwork. I told her I was going out of town the following week and I had to get the loan completed by Friday because I would be out of town on Tuesday the 15th and would be gone for a week. She assured me it would not be a problem!!!

I am getting really livid with US bank. I have had an account with them for 11 years. Within the last year their practices and customer service is horrible. I had a line of credit and after one day of being late on a payment, simply because payday had changed and I had discussed it with them, they lowered my credit available. After having to give them all my information again like rent, income debt everything it was restored. Then a year later, I made a payment online on the day it was due, it sat in pending for the whole weekend, even though I paid it on a Friday before three.

US Bank recently transferred all of their home loan from US Bank to US Bank Home Mortgage. I have been with US Bank for over 10 years, and have always made payments on time. Since they have transferred my account to the home mortgage center, it takes anywhere from 7 to 10 days to post my payment whereas in the past it took 2 days from receipt of payment. I get calls every month asking where my payment is, which is annoying since my payment is sent in well before the due date. Somehow it always shows up on the last day before a late charge is applied. They blame it on their slow processing center.

US Bank frequently closes my account for every piddly detail if they suspect fraud. For example, today I was at the grocery store and got groceries for $300. I then paid for $60 worth of items and the card was declined. They locked my card due to fraud and wouldn't release it! After going to US Bank and proving I was indeed in possession of my card (and I have a $800 limit before they are supposed to suspect anything) I went to the gas station 3 hours later. Again, card was declined. I called and they said it was because that gas station seemed "shady"! It was a Walmart gas station that I had used several times before!!!!!

DO NOT LEASE ANY CAR THROUGH US BANK! I should have read the thousands of bad reviews before I signed the lease for my 2011 Buick. I should have read the super fine print (vague as it is) on the back of the lease document. We all get caught up in the moment of the new car smell. Here is just a few ways US Bank will nickel and dime you to death.

I have checking account with this bank. They have annoyingly-high fees almost for every service (cashier’s check, money order, international wiring, international ATM processing fees, just to name a few). Recently, I used my debit card overseas and they charged me a fee of $4.81. Most banks charge at most 2.50. I had a mortgage account with them and the closing and pay-off fees were outrageous - some of which hidden. I pretty much decided to NOT get any service from them to avoid their fees. I don't recommend them at all. I am going to close my account shortly.

Never, ever get a Home Equity Line of Credit - especially from US Bank. If I knew it was a predatory interest-only loan, I would have never taken one out. I took out a $23,000 HELOC in 2003, but quit taking money out of it 4 years ago. For the past 3 years, I repeatedly asked US Bank to convert my loan to a fixed rate so I could pay it down. It has been changed twice, but after 3 years, the balance is still at $21,000.

I have had a US bank credit card for 10 years. The card is mainly used by my teenage daughter who is out of town. I have never paid late. This past month, I noticed I did not get a paper bill so I went ahead and sent them $2000 on 3/19 electronically from my bank. Tonight when she went to use the card she was denied. I called US bank and they claim that they did not receive payment even though when I check my bank records I have a confirmation number that they received it today. Further, they are not interested in the number or me faxing them this information and only want more funds from me even though they can't release the hold on the account until tomorrow. I should also mention that I am not over my limit.

I put my home up for sale with a very reputable Real Estate company in Virginia due to an employment transfer from my employer. Us Bank denied all offers. They also denied short sale and every other way we tried to sell my home. It was foreclosed on in 2012 by them and sold to the Veterans Administration on November 4, 2013. They purposely left the home in my name after they foreclosed on it in 2012 just to punish me for them having to foreclose and my filing a Chapter 7 bankruptcy so they could not try to make me pay the difference of the sale price and what was owed on the mortgage. As a result I am not able to get another VA home loan until a year after the November 4, 2013 sale date.

I made my final payment and closed my account in November. Little did I know the payment got posted the next day, which made the payment technically late. Since that date, US Bank charged me every day that I didn't pay the late fee and I never thought to look because I thought the account was closed. I never received an email or a phone call about this, and I'm assuming they were just hoping that I wouldn't notice so they could finally get a ton of money from me from collections. I ended up paying $185 in late fees. This was only on a $135 original balance. I will never bank with them again.

I had closed my business account rc-remodelers at the end of February 2014. The lady that closed the account her name is Mary. She works in the Bolingbrook IL. office of Rt.53 in Bolingbrook. Mary ask me for my credit card & took my credit card (rc-remodelers) and said you will no longer need this card, so she cut it up for me & said that the account is closed. About two weeks later, I go back to the bank know I have a new business mind you Da handyman. I opened this account in October of 2014. I have a check for 800 dollars made out to Da handyman.

I have had unauthorized funds taken from my credit union account to pay a consumer loan payment to US Bank. I have worked with my credit union to stop these and they have given me numbers at US Bank to call to try and get my money back... They will not talk to me because I don't have an account number with them. (Thank God!) The representatives are rude and unhelpful to say the least. I have a company ID number of who is taking the funds but I still get no help! I am very upset. Have gone back to my CU where the people care and they are trying to get me more information.

OMG!!! I was dating a US Bank employee and I assumed he was a very mature and responsible guy considering he puts on such a front! I slowly found out the truth. He smokes and grows weed and he secretly records his sexual encounters with woman. He is friends with my neighbor and I heard him talking and bragging about at their party.

I have had a mortgage with US Bank for almost 15 years and have paid on it faithfully. A month ago, I received a statement that showed I hadn't paid for 4 months and I owed for those payments, plus more than $2000 in fees. I spent at least 3 hours on the phone (at work), being transferred from department to department, but I couldn't get anyone who knew anything about what was going on. I finally took half a day off from work, because lobby hours at our branch are 9:00-4:00 (real good for people who work full time during the day). The customer service rep in the lobby told me that nobody from mortgage was onsite. I brought 10 pages of cancelled checks, US Bank receipts of my payments and bank statements that showed my payments had cleared. The only thing she could do for me was fax the documents and call the same damn numbers and endure the same wait time that I did.

If you have to have work done on your home because of damage for any reason, they will lie and tell you that they will sign and send it to you within 2 to 3 business days. Once they have your insurance check... you will not see it again for many, many, many, weeks. Your money will be out of pocket for materials and labor and contractors that you promised money to for the work performed. You will not get your money back for a month and weeks to follow. They force you into financial hardship because they have lied to you. Then the mortgage payment gets hard to pay, then they load you up with fees and they feel they can outlast you and take advantage of you. They are crooks... Over 50 years with banks and never have I seen anything like this bank... If they can they will take your house away from you... If you have your mortgage... move it like to another bank so you can sleep at night.

I went through a (DEED IN LIEU) WITH US BANK. It started over 2 years ago. We finally went through the last court date 7-19-2013. The vt courts settled the case. Both parties left with what they wanted after the case was dismissed. I waited four months. I figured by then everything should be done. What a mistake that was! US bank was still sending me bills. My account with US bank was still open.

WORST BANK I HAVE EVER BEEN WITH! Nickel and dime you to death here. Their online account information is tricky so one day you have a certain available balance and the next day debits from 3 or 4 days ago post. The fees are outrageous. I was even charged a $90 "administration fee" and another for $45! With their business accounts you are able to use your debit card even if you have no funds and guess what $36 for every single fee - I'm moving my accounts out of this bank over the next few months, they know what a pain it is to leave especially when you have everything on auto pay.

Suffering from bad credit very low score low 500. US BANK, approved me for a secured visa at 100% of my deposit. Low fees, was late making my payment once and the bank sent a reminder. I paid immediately and the late payment was not reported. I have been a Wells Fargo customer for a few yrs, no problems. They approved me then denied me a secured card. Looking for a bank that I can get a installment loan. There is no way I would apply with WF and they pull a hard inquiry. US BANK, just approved me for a checking acct. I am planning on moving all my banking to US BANK, at least I know I have a chance at a installment loan. It appears to be a fair bank for people who are rebuilding credit.

It is now Feb 19 and no tax info. Requested it over the phone (after jumping thru hoops) in January only to be told it would be mailed in 10-15 business days. She could not give me a verbal. I received a form letter on Feb 6 stating that they had until Jan 31 to get it to me. Called today and given a royal run around by automated phone. Finally get someone and she says they should be out by the 15th, it's the 19th folks. She transfers me to where they can give a verbal and the auto dictator says they are too busy to deal with me. Try to call my local branch, get put on hold and returned to her twice then finally ask her if she's the only one there. She says they are very busy but if I come in right now they might be able to help me, after all, she says, she's only a teller. I told her I was too angry to come in and that I had banked there for years. This is supposed to be a federal requirement that they are not meeting. Will pay this off asap and close my other accounts. Other banks actually pay to get your business.

My mortgage was sold to US Bank last year and I have been going through HELL ever since. Payments sent and never credited to my loan, hours on the phone with untrained customer service reps and now no 2013 tax documents. From here my next email is to the Minnesota BBB and the state dept of commerce. I can only pray they sell my loan. The other option is refinance with someone else and stipulate that my loan may NEVER be sold to US or any of its sister companies. Worst banking experience ever!

I was hospitalized in an emergency for almost three weeks. I was not able to make my lease payment on Jan 14th. I sent a partial payment but became overdue for the rest on Jan 15th. The whole time I was hospitalized US BANK called my home at least three times a day. When my wife tried to find out what it was about they refused to talk to her. She explained that I was in the hospital and did not know when I would be released. They continued to call several times a day and right up to 8:59 pm. When I returned I immediately paid the balance online. They called again and I was so furious that I shot the messenger. She, Tammy, would not let me speak to a supervisor. I was livid! I have been leasing Volvos for 30 years and have never been harassed like US BANK harassed my wife.

Over the last few months any time I have attempted to contact a representative to discuss issues the wait is over 8 minutes or they hang up on me because they are "too busy". If I do get a hold of someone it is never the correct department even though I selected all the correct automated options. Their representatives, very obviously, have little knowledge of the rules and regulations that US Bank has. I get different answers each and every time I call. If you want to save your sanity and save your pocket book from erroneous charges, then switch banks immediately!

I recently had trouble making a payment on time to US Bank Visa due to an online banking platform change. I had tried for several weeks to access my online account information but was unable. When I called the online phone number, I was put on hold for up to 25 min. So I hung up on several different occasions. After all, I'm trying to make an on time payment why should I be the one inconvenienced? I finally got through the day after the payment was due. I was told I would not be charged any penalties. I was. I would have a penalty reversed only to have to call again and have a separate charge reversed again. This happened 3 times and I had a $25 charge reversed 3 times. After my payment was received, I tried to charge an item and was refused. I called back, this time with no wait, and was told that there was a 7 day hold placed on my account due to late payments. I'm not sure who this benefits, but I find it childish. I will pay off this account ASAP and tell others of the poor service.

I have a home loan with US Bank. When I lost my job, I had to wait until I received my money that comes in once a month. I have tried to explain this to US Bank, but they insist on charging me all the fees they can to cause my payment to go up due to added fees. I have to explain the same thing over and over to them but it falls on deaf ears. They can look at my payments and see that I do make payments every month.

I can contest to all the negative reviews written about US bank! I know because I am an EX employee and know that the lack of training and horrible pay for employees leads to horrible customer service. While I worked there I was forced to answer to my "lead" who would transfer money from people's accounts and deposit money into other accounts WITHOUT the account owner's permission! She was eventually promoted! This was acceptable because we lived in a small town and didn't have quality people to work for them (because quality people end up leaving to go to work for more respectable companies).

The bank over withdrew my account two months in a row right after I lost my job. Now I'm being sued for the money they stole.

They have the absolute worst customer service in banking that I have seen. I sent them a payment on my credit line on the 6th and it cleared my account on the 9th. Apparently they've credited my payment to the wrong account. I get calls about 3x per day and half the time when I answer, it hangs up on me. When I do get a live person they have no comprehension of rudimentary banking transactions. When I tried to explain to the girl last night that the check cleared through my online banking, she told me that it was impossible since I had closed my checking account with them (and apparently no other banks exist in the known universe). I told her the check cleared my account and that I needed to know who I dispute that payment with and she told me I needed to contact my bank. I explained to her that I have ordered a copy of the cancelled check and that I need to know who I send a copy of it to to show that my payment was made. She again insisted that I have to dispute it with my bank because they haven't received a check (sigh). She then hung up on me. When I called this morning, I again had to explain my situation 4-5 times to the woman on the phone and was finally able to get a fax number out of her. They are the worst bank I have ever dealt with

I have a mortgage and credit card with US Bank, and I regret every minute I have to interface with them. I pray for the day I can refinance and get rid of them FOREVER. They hire what seems like completely untrained and ineffective, minimum wage workers who half the time can't even forward you properly. I want to make a mortgage payment, they send me to auto loans. I ask for the pay-by-phone number for credit cards, they redirect me to some insurance salesman's desk. US BANK SUCKS. Period. They also randomly change the due dates on credit cards, so you wind up living in stress in fear of missing payments. They shouldn't be in existence. AVOID US BANK AT ALL COSTS. YOU'LL HATE YOUR LIFE IF YOU GET INVOLVED WITH THEM.