US Bank Reviews

I need for one thing to know what I can do to resolve my circumstance to what happened. In other words, I want a different consequence to my situation. It isn't fair that I was turned into ChexSystems after the bank was paid the full amount owed, without even waiting or asking for their money. They got their money, pronto and fast. But because of what it dealt with, the ATM, and that it was night time, dealing with a payroll check going through my account at night through the ATM, that looked sketchy to them. Then they found out all the other stuff that was going on to do with the bad check. My son came to me with a payroll check for a company he was working for for 3 weeks. After work one night Friday night, asked me to cash his check, $916 check. I did. A week went by I had only given my son $400 that night, the next day I gave him another $200. My son told me to keep the rest.

I have a 5-year auto loan that I've been paying 1.5x to 2x the monthly amount to pay it off significantly faster. 1 year ago, I was about 8 to 12 months ahead on my payments and because of this decided to instead of continuing to pay off the car I build up savings for a house downpayment. 7 days ago my auto account went from being ahead to being back to normal, i.e. I owned monthly payments again. I totally forgot as I was 12 months ahead of payment and didn't remember the date that I needed to start paying monthly amounts again.

I am a realtor with Keller Williams. And I can say that US Bank is ruining their name in our company, for sure! I have a seller that is to close tomorrow morning and still have no payoff paperwork from them! Were you considering using US Bank for your home loan needs? DON'T DO IT! They will leave you unable to close and ruin your reputation as a realtor and ruin your consumer experience! If you are going to foreclose and decided to sell, well great market to do this as you will actually walk with some money but not if you are using US Bank. Obviously they do not want to get paid and will leave your buyers unsatisfied at the closing table! Thanks US Bank for being so "on top of your game!??" Isn't getting paid what keeps them in business? And they won't send payoff paperwork?? Hmmm looks like bad business to me and all of my co-workers! Not getting a referral from us!

In 2015, we filed bankruptcy and decided against keeping the house. We accepted the loss of our home. We have a disable child and only one income. We started the move-out process to prevent our children from being at house when eviction notice came. We went back to retrieve some of the last things remaining in house to find the locks had been changed. US Bank and their attorney, The Atlantic Law Group, had not notified of us of anything. The house was still in our possession. We contacted sheriff's office and attorney. No notices have been filed by either party. US Bank stated on phone call that sale date was Nov 5th. They did not know who had changed locks since there was no lock box outside the house. Attorney's office was no different. We meet with attorney to discuss our rights.

I called customer service to notify them of fraudulent activities that arose on my account from my business PayPal account. I told them I had already notified PayPal and they were working on the charges, but I was just calling out of courtesy and professionalism. I was then advised to speak with the fraud department by the customer service representative. I explained the fraud was already notified to PayPal and I was just calling to let them know, but I was transferred to the fraud department anyhow. The fraud department placed my whole business account on hold and there was nothing I could do. I was told I could not speak with a supervisor because there were none available, nor could I obtain the full name of the person who did this to my account. I left a message for the supervisor and was left with hours of unnecessary work to change bank accounts and everything that was attached to it.

US Bank advertises: Our online application is fast, simple and completely secure. Fast Five minutes is all it takes to open a checking account online. Simple Use a credit or debit card to make your opening deposit. I moved to Vegas August 13, 2015 and found a house with my boyfriend on September 13, 2015. Since my bank does not have branches in Vegas, I felt that opening a local checking account would be beneficial. I decided on US Bank as they are close to my house and in a grocery store (Smith's), which I frequent.

They will place you on hold forever because their website isn't working, and they're not willing to waive the $10 phone payment fee.. Horrible!

I called 14 times for the same issue before speaking with a representative that noticed that my user id was disabled for security purposes. I was having trouble logging into the account, so when I called customer service, they kept transferring me to another agent after I wasted my breath telling them I couldn't log on. Anyhow, luckily I do all my business online because there is no way I would ever want to deal with this bank in the future. I'm not really sure how they stay in business with such bad service.

If there is any way possible, stay as far away as possible. My dealership place my auto lease through US Bank. When the lease neared its end, I attempted to contact US Bank to find the details on how they wanted to handle this. After over an hour of holds, transfers and redials I got to the correct person. One rep. had told me I could not turn in the lease early, that it would be a voluntary reposition. I would have to pay the balance of the lease payments, along with the residual. He actually argued with me that he was correct. How absurd, anyone who has leased a vehicle knows you pay off balance of payments. Then the day I turned the vehicle in, I had to obtain a plate release. Went through a nightmare of calls similar to my first experience, and was told 7 days.

This will be my final account with US Bank. I will be canceling it as soon as I open up a new checking account with Wells Fargo or Bank of America. Over the years I have had US Bank, I have come into the office countless times trying to work with you/find the best account for me. It is now proven that your fees are inevitable and that is very stressful. You are not the bank for a young adult who tries very hard to maintain her balance. After shopping around, I now know your fees have no good reason. I do not want an account with an unreasonable bank. I have tried very hard. US bank is poor in recognizing that. US bank is unsafe and not wise for the responsible young adult.

The US bank location is Fairlawn, OH, should be avoided at all costs. I made two deposits into my account. A week later I received a notice that they were returned. I immediately called CS because it was after hours. According to them the bank manager said she called me and left a message which was a downright lie. I knew that my direct deposit was going in the morning so I could cover it. The next morning, I logged on to transfer only to find out the bank put a hold on my funds. I called CS and they said that should have not been done and they called the branch. The manager said she put it on until money was put in to cover the negative balance. Well my reply was, "How the hell am I supposed to do that when she placed a hold?"

US Bank home mortgage bought my loan in April 2015. My previous mortgage holders was Freedom Mortgage. I did not know about this transaction until June, I would say 15th of 2015. At that time I received a letter from US bank mortgage stating that I should be paying them my mortgage in July. When I called Freedom Mortgage they said that they had no idea of what US Bank was talking about. I then called Freedom and US Bank on three way numerous times and nothing came of it so then I had two mortgages open in my name for the same house. Come to find out they were not supposed to get the transfer from freedom mortgage to US bank until September 11th. After that was figured out and I finally got the payment down to one mortgage company which was US bank, they informed me that they do not accept bi-weekly payments which we all know can shorten the years that you pay on your loan from 7 to 10 years.

It's like pulling teeth to open a business account. They think they are the IRS. Demanded that I change my Tax ID number to match the name that is reported to the CA Department of Corporations! Ridiculous, NO OTHER BANK HAS SUCH REQUIREMENTS.

US Bank is the worst bank I have ever dealt with. Being a proven customer with a no miss payment history, they continue to beat me up by lowering my credit limit rather than supporting a 10 year+ customer that has made every attempt to stay current. I was awarded a rebate from the one lawsuit where it was determined that USB overcharged fees. Go figure... This should may of others to come. My mom who has tens of thousands in US Bank, my entire family is removing all assets from US Bank, as they do not respect or give a ** about the small people that made them grow. Shame on you USB.... I hope you fail as much as you have totally failed my family!

After calling 5-6 different times and on the phone about 2 hrs!!! I still was unable to open the crappy US bank app! Worst bank on earth! Crappiest app ever!!! So ridiculous!!!

We sold our house and US Bank would not give a payoff to the title company. I had to call and request one and then it had to be emailed via a very complicated system. Of course closing day comes and still no payoff amount. I then call to get a payoff and am told that it needs to go through a review before they will release the amount. That there might be fees or money owed still??? Huh??? So we had a scheduled closing and at the last minute, they wouldn't give us a payoff. I am still in shock. Do they want people to walk away from their homes? Worst bank I have ever dealt with. You are better off putting your money under your bed than doing any banking with this company.

A "fraud alert" was placed on my card in the middle of a purchase. My card was not lost, I did not place the alert, nor was I notified. Please don't bank at US Bank if you like having any kind of access to your money. Thanks for always treating me like trash US Bank.

I have had nothing but problems leasing an auto through US Bank, from day 1, very incompetent!! From paper work to payments, and now a year later it starts again!

US Bank's mobile deposit app doesn't have a human verify deposits. And because of this, very costly mistakes are made. After 3+ years of banking here, I ran into this issue for first time over a week ago. After ten days dealing with some of the worst customer service I've ever experienced, I've decided to close my account. I am going to have to pay $300 in fees because of a mistake their system made - completely unfair. Spoke to other banks and they say this is illegal. I'm just one person though and I can't fight one of the biggest banks in the US even though I know this is wrong. Not sure what has been worse: (1) Being charged $300 in fees, (2) Dealing with extremely rude managers, or (3) Not having access to ANY of my funds for ten days and having to borrow my eight year old daughters $130 in savings to buy groceries and gas. The reason my check was declined was "Endorsement Does Not Match Payee" - ridiculous.

2 weeks ago found out $1006 missing from my checking account. Call right away the bank and they recommend to cancel my ATM card, order a new one and transfer me to fraud department to open a case for "credit" on the money missing. After that phone conversation I went to the US Bank branch in Topanga & Roscoe. The teller print the claim form and fax it after that police report file as well. Talk to the fraud department several times over the phone. They have no information about my money until today that I was told my credit case was declined. First I don't need or want credit. I want my hard work earn money. This bank stole over thousand dollars from my account and they don't feel responsible about this theft or neither they care, very rude, careless.

The company I worked for (SAIC) demanded that all travel be charged to a corporate credit card. They chose "US Bank" and arranged a card for me to use, but the card was issued in my name. Big error on my part accepting this card! In fact, I never used the card, but it wasn't long before a fraudulent charge showed up on my account. US Bank showed a charge of $88 from the Flamingo Hotel in Las Vegas, where to this day I have never been.

DO NOT do anything with this bank! I tried to deposit money at my usual branch. The ATM was closed. Pulled up a list of other ATM's in the area, the first one on Sara rd. doesn't exist, went to the next one on Deborah rd... The only place there was a bowling alley. I had to drive another 20 mins. to an ATM then I attempted to deposit and the machine have me an error message. I called the 800# and they said there is nothing they can do. I have to wait 10 days for them to get it all figured out. 10 days! My mortgage, my bills are all due on the first... they will not pay any of my late fees, but they are happy to charge me their fees! I cannot wait to cancel with them!

A local branch manager manually adjusted funds out of my checking account. The original written claim was that she was removing a duplicate deposit. When I correctly disputed, she changed the story in writing to "suspected financial irregularities". When that was correctly refuted, she changed the story to "check bounced" which is an open lie, also frivolous. She demands cash payment only to her in person at her branch. She has blocked even payment otherwise to make her go away after 30 days of illegal harassment including to 3rd person's falsifying "suspected financial".

I opened an account at the end of July by depositing a check from a client. 10 days later I deposited another check from the same client. The month passed and I went to access my account and it was overdrawn and charged 3 overdraft fees totaling $105!!! So, I called in to customer service and they sent me to 2 different Depts. To start...then they said that I double deposited one of my checks. I gave the check to the personal banker... SO HOW could I deposit the check twice??? Come to find out...it was THEIR error!!! But I would have to wait 2-3 days for them to correct it!??

As a customer of US Bank I was aware of being charged a $15.00 after making the 6 Transfer from acct to acct. I called and spoke to a Representative and asked him when was it okay for me to make one more transfer without going over. He told me I would be able to transfer on the 23rd of October. I wrote the date down on my calendar not to transfer until that date. On the 23rd I was checking my acct online and happened to notice I was overdrawn so I decided to transfer from my savings acct to my checking acct. Know that the US Bank Representative told me it was okay trusting his word. "WELL" NOT TRUE I was given the incorrect information.

*Social Security Law *Privacy Act of 1974 *Right to Financial Privacy Act of 1878 *HIPAA Privacy Act *Omnibus Reconciliation Act *Freedom of Information Act under Public Law 54-409.

It is beyond being ridiculous that my teen son went to cash a check from an acct holder at US Bank and they charged my son $7.00!! Is that how you try to strong arm people into opening acct??? By extorting people with ridiculous charges? If the check came from one of your acct holders you shouldn't be charging anyone to cash checks!!!! You should be ashamed of your damn selves!!

We leased a Volvo, our 6th car lease. Volvo used U.S. Bank for the lease, we had no choice. But if we knew how bad U.S. Bank was both competency wise and service wise, we would have asked for another Bank or leased a different vehicle, after we had leased 4 other Volvos. It started bad and ended worse. We mailed our first payment early and they lost it. We mailed it again they lost it. We finally had to mail it to the CEO's office direct.

So what I wanna know is how in the hell you purchase something from the gas station - (swiping) my card & I overdrafted but when I paid for it, it automatically took the money off. So when I get my paycheck y'all mfs take 200.00 dollars away from my checking account because you cannot touch my savings. If my transactions were pending then the money would have never been taken out my account & when I finally do speak to CS, I get a very rude lady who said they can lie & steal my money & there's nothing I can do about it...

My check was deposited into the wrong account. Called the number on the back of the card and the workers were rude and didn't try to really help. I would not recommended this bank to anyone. My first deposit -- what a sad experience. I wish I would have read reviews first. Now for a few days I have no check.

I made my monthly payment on the due date. It was debited from my account more than a week ago. I used it yesterday and it was declined for only a little amount. I felt so embarrassed but wondering what happened. I went online to check. Credit was zero! I called and waited for almost 15 minutes to get hold of a representative, only to hear "helpless" answers. She told me that it was on hold and neither her nor her supervisor can remove the hold. I asked her whom should I call and she just told me that they can't do anything. I wanted to talk to the supervisor anyway, then she was sarcastic and put me on hold for 48 years!!! VERY VERY POOR PERSONNEL - BOTH THE BANK AND CARDS!! The reason we closed our bank account, now here's the card issue! Bad manners!

US Bank's automated telephone system is outdated, repetitive and frustrating. It took me 11:51 to get to a real person. If US Bank wants to keep its customers happy, it should invest in more customer service reps and a better automated telephone system.

Sold my RV, the buyer was able to get his loan processed at USAA bank in one day. USAA overnighted the payoff to US BANK and it was signed for first thing Wednesday Morning 9-9-15. I called to verify that it was there and to verify the amount. No one can tell this simple information. I was told that if they did it for me they would have to do it for their 250k other customers. Really??? I called several times and was told it would take 2 days, 4 days and 7 days to process it. I guess it depends on whether you upset them. If you do they will hold your payoff information as long as they want.

I would never recommend US Bank to anyone. We had a car lease through them and when it was time to turn in the car at the end we tried to trade the car in to a dealership for the payoff amount and they charged the dealership $4000 more based on "fair market value" instead of the actual payoff price. Of course the dealership turned to me and said "no thank you." Now I'm stuck with a car that I have to buy out and don't want. Also they have horrible customer service.

I had an unauthorized withdrawal from an account (I had with US Bank for 6 years). Never had a problem because I always had money in the account. Haven't used this account for basically over a year. Their fees dwindled it down to next to nothing, and after this unauthorized charge from my eBay (PayPal) account, not linked to my US Bank account - removed it, somehow went to US Bank. I was only notified by mail 10 days later after a $36 +$25 late fees had incurred, that I now owe them $71.

Hate to waste the time typing this but your customer service is so exceptionally poor that I will make it public. You need to look into the Branch Manager on South Campbell in Springfield, MO. Jaime ** is his name. He is rude and incompetent and honestly doesn't know the policies of his own worthless bank. We will joyfully close this account as soon as possible. We deposited a check for $360 and it has been 7 days now and we can't get the remaining $160 released. Your idiot branch manager somehow believes it doesn't exist even though it says "funds held from deposit $160." It's amazing how awful this bank is! Through the military I've been with USAA and wow the transition is so brutal. I'm closing this account as soon as I can get my money back. I would at least consider staying if your employees had any intelligence when it comes to what they're paid to do and not be flat out rude while simultaneously being incompetent. It's too much.

We have a loan through US Bank and somehow they manage to send us only every third statement or so. They hit us with $29 late fees, even when we pay on time. What they are doing is next to criminal! We just paid on August 1st and they slapped us with a late charge on Aug 20th! Steer clear of these thieves!

Due to weather, our roof was damaged resulting in a leak in one of the rooms of my house. We tried to fix it ourselves but were not successful. We contacted our insurance company who came out to look at the damages. We received checks from the insurance company made payable to me, my husband and mortgage company. US Bank - will hold the funds in a separate account, and pay out as they see fit.

Just moved to U.S. Bank, as our old bank closed their branch in our small town. I was assured that I could use online banking. Even the site to sign up says you can download free into Quickbooks. After several hours of trying, I called into tech support for help. The bottom line is unless you pay a $12.95 per month, you can't download into Quickbooks. I have banked with two other large banks and have no trouble. But U.S. Bank has come up with a way of shaking you down for what is now 50% more in monthly fees, while all the time telling you it will be and can be free.

I had a U.S. Bank credit card. When I applied for the card they issued me one with a $5,000.00 limit. I used it and was never ever late in making a payment to them. Then I received a letter from them saying that because I pay so well they are raising my credit limit to $8,000.00 at my current rate. I liked that so I kept on using that card and was never ever late in making a payment. Then I received a letter from U.S. Bank saying my debt to income ratio was too high and they were raising my interest rate to 17.99 %. I wrote them a letter and complained about the rate increase. They wrote me back and said that it was in the agreement and legal and that if I did not like it I could stop using the card, pay off the balance, and cancel it. So I did I paid it off and cancelled it. I then received a call and they said they regretted my decision to cancel? What did they expect? PS I do keep and do have all letters that they have sent to me verifying all of the above…

I leased a car for 36 months ($359 USD/month). I paid every single month before time, returned the car in excellent conditions in July 2015 with very few extra miles. I got a phone call from US Bank saying that I hope I enjoyed the car and blah blah blah. Then please deposit the Termination Fee amount of $395 USD plus tax on top of the extra miles. They told me it was in my contract blah blah. I said OK. I ask "Is there any way I can avoid this fee?" The CSR told "Yeah got 2 options. Either purchase the car (which I didn't want) or lease another vehicle." I said "Great. I was thinking on buying this time but if I can avoid 395 USD, sure!" so I did. I leased another car. At the time of the return and then few weeks later on August I got a letter from US Bank with the 395 USD termination fee and extra mileage.

I was a credit card customer since 1996 for a fee credit card which I did not use. In 2014 I asked that the account be closed and I did not receive any more statements. In 2015, they again posted annual fees and 3 months of bank charges. My credit notification service alerted me. I called CS and they reversed the charges but told me I had to wait 24 hours to redeem $200 worth of points I still had on my account but I would be able to redeem the points. I tried 24 hours later and still could not redeem. I called again (I must note that you get bounced around a terrible automated system which is only good for getting automated balance info), and they told me they had now closed the account and I could only get my rewards by re-opening the account.

US Bank is getting sloppy. I had received a letter a few days ago stating that US Bank had garnish my checking account for some collection judgment. I have very good credit and never have had a judgment/collection before. The letter included court documents; however, the first name and last four number of the social security on the court documents did not match my account. The judgment was for my brother who has a similar name. After calling the garnishment department, they refused to release my money back to me, even after explaining to them that the court order was for someone else and that what they were doing was illegal. They tried to tell me that it was legal and that the law requires them to garnish my account. LOL. (Yes, it is the law, BUT the garnishment was for someone else!) They told me to call the lawyer representing the collection company.

I owed $1001.12 on my truck loan at US Bank and on August 17 I went into their website and authorized them to take that final payoff amount out of my USAA savings. The next day I go into my savings and see that they pulled the payment twice, almost over drafting my account. First I call USAA and they see where US Bank processed it twice. They told me to call US Bank and get it stopped. I did and they tell me they doesn't see where I was double charged. Now I am really mad.

Late at night 8/12/15 3:53am I made a credit purchase for $10.00. Somehow US Bank manage to post that $10 transaction for the beginning of 8/11/15. This created 2 bogus overdraft fee charges totaling $72. US Bank is a total ripoff. They continue to do these unethical practices. I hope they get another class action lawsuit.

For backup, I had a US Bank convenience card and loaded it for my daughter & her friends' "road trip." Checking out of the hotel, their $100 deposit was returned to the card within a few hours. However then the card was charged AGAIN with the $700+ equal to the amount of her entire stay. US Bank says it was the hotel (not them), but hotel says showed their billing program that it was NOT them. Her account was satisfied after she checked out!! Yet US Bank refused to return the $ until 21 days later. WITHOUT including any interest, btw!! Remember, this is a debit card, meaning my actual cash was taken from my account, and being held by US Bank (to use as they wish for 21 days)! Faced with evidence that the hotel DID NOT charge the card after the checkout, the acctg mgr was even willing to speak with US Bank via phone - US Bank refused! Rip off! Liars. Pure & simple.

This concerns a payoff of a RV loan were US Bank not only mislead me but outright lied. Story: I refinanced my home and used the majority of the proceeds to pay off the loan at a local Reno, NV branch on 8/3/2015. Leading up to this transaction I was assured that any payment received which was in excess off the payoff amount would be returned to me from US Bank. This is important since the bank was automatically debiting my checking account (another credit union) $1,106.78, and source escrow for the refinance was to take place around the same date. It took almost an hour for the local branch to give me a written receipt for $99,282.00 with an agreement they would overnight the check to US Bank headquarters.

I was given a check by my employer who has an account with US Bank. I went in to cash the check and was charged $7.00 because I did not have an account with US Bank. Such a ripoff!! The check was large so it was not a great loss for me but, what about the person with a small check being charged the same. They asked for my phone number so they could talk to me about opening an account. I was told if I opened an account they would refund the $7.00. I don't know if all banks follow this practice? Anyway I will NEVER open an account with this bank.

This bank allowed an office manager to open a bank account and several lines of credit in my husband's business name listing herself as owner of said business. She was not even a shareholder. After the employee left the company we had no access to our funds. To have access we had to prove he owned the company and when he did that US Bank held him responsible for the outstanding debt. We have been paying the debt down trying to save our company's good reputation but US Bank has called our business. But I will let the public decide if the amount of calls to my business is excessive. 08/13/15- 4 calls (9:10am, 9:34am, 10:56am, 11:04am). 08/14/15- 3 calls (11:10am, 11:20am, 12:22pm). 08/18/15- 2 calls (9:33am, 1:44pm). 08/19/15- 3 calls (10:19am, 10:20am - while I was on another line with a US Bank rep, 12:30pm). 08/20/15- 2 calls (11:10am, 12:30pm).

After reviewing all the negative reviews for US Bank, and after nearly 3000.00 spent on earnest, inspections, and appraisals, it was too late for me to retract from US Bank and run. Kendra **, the loan processor never returned calls or respond to emails until it was a convenience for her and when she needed additional information. Closing was reschedule 3 times, and for each of the 3 times for closing, Kendra has decided that additional information is needed one day before closing. Her supervisor "Kristian **" wasn't any help. It appeared that Kendra was Kristian supervisor.

US Bank has charged me a 36.00 NSF fee for a check I had adequate money to cover. According to the US Bank website at 6:30 pm I had 215.00 in my checking account to cover a 175 check. At midnight I received a paycheck deposit of 2900.00. That same day the return the check for 175 for NSF because I had gone to the store late the night before and bought a few groceries for 55.00. The check was presented for payment overnight and remember I received a large deposit. They should have cashed the check but because it was presented the day before at the payee's bank it was considered the day before. Everything on my statement says the day after while I had funds in my account.

I just wanted to post a positive review of US Bank. As someone with challenged credit and an old entry in ChexSystems, I was having a hard time finding a bank who would give a second chance. I heard US Bank might be an option so I applied for an account online. I had my new card and account in about a week. I'm so grateful to them so I'm treating it like gold! They also waive the monthly service fee if you have direct deposit. I will soon be opening up a savings account and hopefully a secured credit card. Thanks!

I had a check pending for child support and on my bank app it showed posted, therefore I paid my insurance with a remaining balance of 70. And for some reason a McDonald's purchase went through for 7 and gas for 20, but since the child support check was pending get overdrafted me 222. All because I was supposedly short $7 when in all reality the money was there and the bank did nothing to help or reverse any of the fees. I'm beyond pissed, I would never ever recommend this bank again.

We opened our account online. My husband received his first paycheck as a paper check and we deposited it at the lunch hour on Friday August 7th. We called on Tuesday August 11th because we still do not have access to our money and we have bills due. We were told today Thursday August 13th at 6 a.m. our money would be available, but it is not. I went to my local branch and was told it is their policy that even though our check has cleared the other bank that their policy is to hold funds for 5 business days with no exception.

We had to stay in a hotel while our loan went through underwriting (UW). The appraisal had to be completed by a third party to keep US Bank out of bias. The appraiser noted a recommended survey would accurately tell if our drive was shared or not. We submitted a survey that was on record at the county clerk's office. Ten days passed (while paying $100/day for a hotel) only to be told the appraiser rejected the survey. We found the Iron Pin that was in the drive and sent the photo in, but again rejected. We were only told the driveway did not exceed to the road. They said another survey may resolve the problem?? I asked what would an additional survey include that was not included on the first survey? They said, "We are not telling you to get a survey, nor do you have to continue trying to get this loan." NOW I AM LIVID!!!

Ok, so to start I'm not angry, I just had no way of choosing less stars. I have been an account holder since the end of July and even though someone told me not to open the account, I did it anyway. Big mistake! This has been THE WORST bank I have ever had an account with. While all the customer service reps are nice (in person and on the phone) actually getting anything done with my account is a joke. They send you a card and then tell you you will receive a pin a few days later. I understand this as it is a security measure, HOWEVER, the pin never came.

I would give no stars if possible! A few years ago, I was in the same situation as most homeowners. I was going to walk away from my home and give up the years I had invested in it. My 1st was with BofA and the 2nd was originally with PFF, but was bought out by US Bank. After months of trying everything possible, BofA finally modified and gave me hope. Then US Bank decided to kill that hope!! They would turn down 4 modification applications over a period of 2 years to the point that I gave up. As long as I made payments to my 1st, there was still hope and to rebuild my credit.

On a recent bank statement from US Bank, there appeared a charge for $100 that said "Child Support Fee", this on the same day that I actually paid my child support which showed on the same statement. I thought, perhaps the State of California where I am located, made an error and double charged my card or there that something happened with the card I used to make my child support payment. So, of course, I contacted the bank.

I added a friend to my account, with friend present and the account was processed in the bank. The bank rep did not go over the account on important specifics of the protocols for this type of change to my account before processing her to my account. I was never explained that she would have same privileges as myself to the account (which this part was common sense to me on that part only). But here's the problem… The US Bank rep never informed me/us that if I wanted to ever take her off or if she wanted to take herself off She would have to die (Be dead!) in order to remove her off my account, or I would have to open a new account. To do this USB is very tricky, because if I do this I may also lose the senior privileges I was grandfathered into in my current account and they won't tell you that!

First off I would like to say I never asked to do business with US Bank. They merged with another bank I was quite happy with... They asked to take over my account. On July 13th 2015 supposedly a person acting as me walked into a branch out of state and withdrew a significant amount of money from my account. We received a low balance email and got in touch with them immediately. They seemed to think this was an identity theft situation and said all I have to do is fill out a form, affidavit and file a police report and they would return my money THEY gave away. Seemed reasonable to me.

There are more "hidden" fees by this company. I had a lease vehicle and paid my excise tax, which is for the upcoming year. I traded my car in January and did an abatement. There is a $25 fee to get my money back, which they would have never did unless I asked for it. Not only there is a $400 lease termination fee!!! Would NEVER NEVER do ANY business with US Bank unless you like rolling down your window and throwing money out! WORST COMPANY EVER!

Deposited a $30,000 check from my insurance company for hail/storm damage to my home. Repeated mistakes in the loss draft department delayed the first check by seven months so that work could not begin until spring. Once the work began, I made multiple calls for clarification on what would be considered 2/3 completed. When I asked the contractor to give me invoices for the work completed and forwarded them, I was told they had new forms and would mail them. Meanwhile, the contractor slows the job because he is not being paid. Then the forms arrive and now state the work has to be 90% complete. I threaten to replace the contractor if he doesn't complete the work.

Yes, the problem is resolved. They were very nice.

I have been trying to open an account at USB (Pacific Ave., Stockton, CA). Went there but after a 30 min wait, I went home - I am disabled. Thought I'd open account by phone. That experience was ok, except when I had to go online to "electronically sign" had to call tech support. Spoke to "Tiffany." She became very short with me. She had me going into my control panel changing my browser to Explorer, and when that didn't work, she said I'd have to go into the branch - that she couldn't help me.

Like other complaints have pointed out, this Sleazy operation debited our checking account at another bank twice for the same payment of $3,500+, or $7,000+ -- then REFUSED to refund the duplicate payment. Insisted that the "other" bank, which had nothing to do with US Bank's error, needed to make the correction. The other bank agreed that US Bank was crazy, to expect them to correct an error that originated with US Bank & which US Bank processed. Repeated requests for refund were simply ignored &/or refused. This is a consumer scam that should prompt a class action lawsuit. How millions of consumer dollars is US Bank holding & refusing to return, by their "duplicate" processing errors? Cannot be an accident or they would correct it, & it cannot be an unintentional error or it would not be happening to so many consumer. This is consumer fraud.

I have had US Bank Home Mortgage for just over 2 years. They are the worst bank I have ever had to deal with. I log into my account and no loan number. Customer service rude and no help. Their branch banks cannot help you at all. If you are in the market for a bank to get a loan do not go here unless you want to have to deal with a headache every step of the way.

When I opened up a student checking account a year ago, the banker NEVER told us about the fees that could occur. I found out that you can only deposit $200.00 per day over mobile banking in app. even if you had a $200+ paycheck. On top of depositing $200 or less per day, for every check you deposited you paid 50 CENTS. They say the only way to get free deposits is by going in or to an ATM. In my hometown, there are no ATMs on my side of town and they have NO banks here. I opened the checking account on my college campus because they were on campus and it was easier access for when I was up there. Then, after 2 months, without them telling me, I found out that I had a $2.00 fee and it didn't tell me why. I ended up calling and they said it was for the paper statements, so I enrolled in online statements. The thing that made me angry was the fact that they didn't tell me about these fees that could occur.

In 2009 I bought a house through a local bank. Soon after, the mortgage was sold to US Bank. I had never been late even after a divorce and a severe accident in 2012. This year I had the scare of my life when my doctor and the Mayo Clinic found what looked like metastatic lung cancer in my body. While I was driving back and forth 7 hours to and from Mayo Clinic in May and June for biopsies and tests my finances were strained beyond what I could deal with. I called US Bank before my payment was due to see how we could defer a payment during these tough times. I requested a deferment and was told "NO we don't do deferments". They said once I'm late on payment to call back and they will assist me.

I called US Bank to find out what the payoff amount was for our auto loan. The amount they gave me was $3 higher than the amount that was given when I logged into our account. I tried to pay the higher amount but got an error message saying that I couldn't make a payment higher than the given balance. So I made a payment for the lower amount. Today we discovered that US Bank debited BOTH amounts from our account and when I called to alert them to their error they refused to refund either amount. They said I would have to file a dispute at my bank in order to authorize the credit. So they can take money from my account without my authorization but they can't put it back? We will NEVER do business with this bank again. They are a nightmare!

US bank told me 0% apr transfer for first year but it not. It actually 3% apr charge. They did indicate anywhere for the 3%. Their advertisement is 0% to get people in to open account. But when you get into their system there will be a lot of charge. Beware. I will refinance my house and closed that bank soon. Good luck for someone still with them.

I've been banking with US for about 5 years and I have overdrawn my account a few times know full well I would be charged overdraft fees. A couple of years ago my account received several hundred dollars in deposits that were not mine. Someone from security contacted me after I contacted them explaining they didn't know what happened but they were fixing the problem. They called me back over the next three weeks to make sure the situation did not reoccur. This was a couple of years ago...

My mom and I went in to a U.S. Bank one day hoping to open a student checking account and the stupid banker said I was too young and that I had to be 18. That pissed me off because both of my sisters got accounts when they were 15 from there. I highly recommend that if you want a student account you go to Huntington. I went in there to open an account and about an hour later I opened a checking account and a savings account. Plus their bankers are much nicer and more intelligent than U.S. banks. U.S. Bank SUCKS!!!

Lexington, Kentucky: I thought a closing date set a month in advance would not be a hard deadline to meet, especially given that the typical closing time is 30 days after acceptance of the offer. Apparently I was wrong. The most frustrating thing is that they pulled everything together in 3 days and missed my closing by a single day, so why couldn't they have compiled everything earlier? I was set to close on a Friday and move in the following weekend, but the closing got pushed until Monday and screwed up my entire moving schedule and apartment lease for moving out.

I went into a US Bank to cash a check that was made payable to me from my aunt's US Bank checking account. I was charged $7!!! That's absolutely ridiculous and wonder if this is the trend among large banks. If I ever need a new bank US Bank will never be considered. Crazy.

Dissatisfied and scared to do business with this company. My loan officer missed our contracted deadline three times costing us our current home we rent and us having to pay sellers to not relist house. They pulled my credit seven times one time because she said the computer put my last name as my middle name. Someone labeled my appraisal wrong causing a great delay in the process. She sent me several pages of someone else's loan asking me to sign it. When I called her to clarify she started saying "I'm only human, I'm only human." If I have hers, I ask who has mine? I just wanted the document she was trying to send at that point which ended up being my explanation of why the bank would pull my credit seven times. My answer: I don't know... their policy? Then she told me she was being sabotaged and that her coworkers were hiding my information from her.

I set up my checking account with US Bank over a year ago. When setting up the account they ask you numerous questions about how you want your account to work. When asked if I wanted overdraft protection I adamantly said no... Specifically said |I wanted the card to decline if I didn't have the funds available. Eventually the account representative convinced me to link my checking to my savings account so if I accidentally went over my balance in checking the savings would cover it if the funds were available. Over the past several weeks I have temporarily relocated, called to let them know so I could use the account in another state. I checked my account before leaving Overland Park and still haven't figured out what I messed up but ended up using the card 12 times in overdraft status. I ended up -$677 with $457 of it being fees.

After 6 months of banking with this bank I can only say one thing. Avoid using them at all costs. Why I say this has been the struggle with them from day one. An atm fee put us in the negative, they refused to reverse the fee or the negative fee. Secondly we were told we had 24 hours after overdrafting to have the funds available to cover it before a fee works be accessed. After about a month of this being fine, about 11:55 PM one night we made a purchase that put us into the negative. By lunchtime we had put enough money to cover the amount plus some. My fiancée then buys lunch at work, having the deposit slip showing the amount she had in the account. She gets home around midnight from work and checks the bank. There are two overdraft fees that had hit, the first had hit 45 minutes to an hour after we made the deposit and had put the account back negative.

Do not - I repeat - DO NOT use US Bank for a Home Mortgage. I experienced the worst customer service ever and I don't think I could have been more frustrated during the process. The first guy we worked with to get our pre-approval and get the ball rolling was amazing and I figured this process would be a breeze! Then he sent it on to the processor and it has been nothing short of a nightmare. Ryan ** is the guy we worked with and if I ever had a person working for me like him he would be gone in no time. Ryan started out great and very responsive but we quickly found out that was not the case. We needed our loan closed in 40 days and he told us that was not a problem. We began submitting the information and would wait to hear what else was needed and he would not answer phone calls or emails for days at a time.

When we were planning to be in Germany we met with bank to ensure ability to transfer OUR money to a DOD bank. We were told "no problem" but then when we need those funds were told we had to use a third party vendor like Western Union or POPMoney. After that complaint was settled, I transferred $5,000 of MY own money with lots still in the bank and lots more going in the bank every month. Now I am told I can only electronically transfer $2,500 a month as some other third party called Fiserv who sets their limits for monthly transfers of YOUR own money. I have thousands in my accounts and it is my money and I have a US Visa card with over six times that amount limit! As citizens we ought to know who really controls the Bank - a bunch of third party, no customer service, paid for by the bank so they can avoid doing the work they are licensed to do organizations! What a joke!!!

We've had a checking account with US BANK for years and recently started depositing my husband's business checks into our account. The bank accepted them for months, one time telling my husband he should set up a business account, (but still accepting the check after telling him that). Suddenly they decided to stop accepting the checks reversing a deposit of over $3000. When asked why they accepted all the others, every week for months, their only answer was "we shouldn't have." Now I am over $2000 negative in the bank and their only answer was for us to take out a line of credit... with them of course. Once this situation is rectified, I will never do business with US BANK again.

First of all, let's begin by discussing the past several months with this despicable banking institution. I was victim to fraud twice in the past three months. On both occasions, I was reminded that US Bank does not offer identity protection for its consumers. Then I was told I could not close my accounts until everything was resolved. After deciding to re-bank with them, I finally experienced the last straw.

You expect to have some sort of relationship with the people you communicate with regularly regarding your money. Especially when nowadays employers require direct deposit. After shopping around, looking for a bank or credit union that offered everything you would need and require to have safe monetary transactions, while also providing credit building opportunities, I chose US Bank and was a little reluctant at first because a coworker had a couple problems with them right as I was opening my account. She told me many times that they will wrongly charge your account for "various" reasons. She was purposely being vague as we work together and it is impolite to discuss in detail others money situations. However, I went with US anyway.

US bank has had our information to close on our home for one year. In February we told them we sold our home and we were ready to purchase the new home. It is now the middle of June and we are still not closed. We have excellent credit with a full VA approval. Everything has been complete (I.e. VA appraisal, well test, survey of property, etc). We were suppose to close yesterday and the title company could not even get a hold of the bank to get the closing documents. We have been "supposed" to close many times now and they are stalling. They lie to us, the seller and the title company over and over. If we do not close by Friday we are done with them. We have given them too many chances and they continue to lie. I would not recommend them for home loans.

The Manager ** of this bank in Burns, Oregon is useless, arrogant, racist and incompetent. I came to this branch to open a business account. The personal banker was having lack of knowledge and was every question going to manager... The manager whole time she won't even smiling nor she even introduced herself to us. It's more like she doesn't like me and my husband being there. She was finding a reason for not opening an account and giving me hard time... She made up an issue with my name which was appearing on my company profile which was approved by state government and federal government but she wasn't accepting it saying, "We don't know if it's 'you'" (that's sounds she thinks she is above all the government who approved my EIN and company formation).

I am purchasing a home, and US Bank home mortgage has made this entire experience painful! They do not communicate, return calls, or emails, and every time they did their story changed causing delays and thousands of dollars. Horrible!

I had US Bank as my bank for over 20 years in WA state. When I moved to Texas I kept it for my SS Benefits. In 2014 I fractured my pelvis and was in rehab for three months so I was not spending money. I thought I would have a nest egg when I got out of rehab. Instead my money was disappearing at a fast rate as there were charges for cash advances and CSR lines of credit I had not asked for. I phoned US Bank and was told I asked for them. I told them I had not. I totaled up the fees and lines of credit. They amounted to almost $2,500 for five months. The cash advance option was ending in June of 2014. I contacted the Fraud Liaison Department and was told it handled only credit card fraud.

US Bank allowed an unauthorized fraudulent $2000 debit from my account on 6/2/15. This is an infrequently used account which only had $700, thus overdrafting my account by $1300. As soon as I received notice (6/6) of the theft and accruing overdraft fees, I called in to have the debit reversed. They told me to contact the merchant (thief). I told them US Bank allowed the theft and it was their responsibility to make good on their mistake. I went in to the only branch still open and spoke with the manager. He assured me that if I came back on Monday (6/8) it would be taken care of. I came in on Monday, we enacted a stop for future debits from the originating thief; but realizing the thief had access to my account information, we needed to change my account number and did.

I received a life insurance check. Over $25,000. I deposited in an ATM. Big mistake. Knowing it would be held, I waited until the funds were available. The following Tuesday morning, per their online banking, all funds were cleared. Wednesday afternoon went to a local and tried to cash a check. Said I was $3,800.00 overdrawn. I had mailed several checks the previous morning. The post office isn't that fast. I had also dropped two checks off Tuesday afternoon. To make a bad story short. Called their Customer Support. They were nice but confused about what the local branch was doing. Me too. I was on and off hold for 45 minutes while they tried to contact the manager at the Sandy Utah location. No luck there. Apparently when a local manager decides to put a hold on a deposit no one can override it.

So I am sick and tired of this bank. Horrible!!!!!! I closed out my account and switched to chase. My money never came back for 3 months and I called them in complete frustration and anger. I am tired of holding and sending me to another service since people dont know the crap they're doing and saying the same information over and over. I moved from state to state and its 2 hours away just to get in a bank and its not possible and I had a emergency issue so I went to atm and telling me I cant withdraw 200. And then I called customer service saying they can only let me withdraw $75. What can I buy for my registration with $75 and that's when I got mad. Its my money, I can do whatever I want and refused to let me withdraw 200. That's when I told myself I've had it. Worst bank ever! Inconvenient. Chase bank give me credit cards when US Bank gave me secured visa credit.

US Bank Steals from Children...Two children in the state of Utah just recently lost their father, and a few good citizens set up a college fund for them at US Bank -- ** (14) and ** (8 years old). US Bank takes $2 dollars every month from these children to send them a paper statement. These children cannot go online. So US Bank takes advantage of little kids and stealing their money.

I called to check on a deposit that made to my son's account in my behalf. After my son verified his account and gave authorization for me to speak. I spoke with ** and this banker told me and literally lied to me. Last Thursday, a check was deposited to my son's account and they told that it would take until Friday this week for this check to clear. My friend who deposited this check told me that the check already cleared from his account last Monday. ** the teller told me that they could not see that. How can a banker not see that? And he asked me to call their bank and ask them to clarify it. How can US Bank ask me that? Big negative! And what a big lie!

We NEVER signed up to do business with US Bank. However, in 2009 our mortgage with Cooperative Bank, a nice, small local bank, was sold to US Bank. Customer service is horrible but the worst part is their unending fees. They find every reason possible to fee you. There were also times where we mailed our mortgage payment with plenty of time but somehow it cleared a day late, just late enough to get us an outrageous late fee. I made a late payment back in 2010 and they waived the late fee. Recently, in 2015 I made a late payment (1 day late according to US Bank, as if I believe that) and I called to have it waived. They said they only allow one late payment removal during the life of the loan! Horrible customer service - in 30 years they will only remove fees one time!

In the span of 1 hour I was transferred to 6 different people to which none of them communicated my situation and I had to repeat it over and over again. Nobody wants to actually help solve your problem. They just want to transfer you to someone else in hopes you give up. Worst customer service experience of my life.

We had a bad winter in Central New York which caused $20K worth of damage to our home. Our insurance company responded with great concern and support (Travelers) and we have nothing but good comments for them. However, since our claim was greater than $10K, the insurance check had to go to US Bank since they are the mortgage holder until the repairs were made. The repairs have been made by our contractor. We have paid the contractor out of pocket. The insurance company sent the check to US Bank and after 5 different calls to release OUR MONEY, they have not sent the check. They have lied to us with respect to the check is in the mail. "We will tell you tomorrow the tracking number for the check" and it goes on and on. This day, 28th of May 2015, we have not as yet received our money and it has been April 27th since all documentation and house inspection has been completed.

I have had a US Bank mortgage for 15 months. I have NEVER missed or been late on a mortgage payment with US Bank. It became a financial necessity to file bankruptcy, however, I requested to reaffirm my mortgage since I had never missed a payment. My lawyer requested reaffirmation papers from US Bank for 4 months. They never sent the papers. After 4 months of calling to request the reaffirmation papers, US Bank told my lawyer that I had missed two of the most recent payments. They were refusing to reaffirm. I printed my bank statements showing that payments had cleared my account. I printed my loan activity FROM THE US BANK MORTGAGE WEBSITE...their own website, showing that I had never been late or missed a payment! They still refused to send reaffirmation paperwork. Only when my lawyer threatened to sue them did they respond. Dishonest and illegal practices.

The absolute worst bank ever. Period. End of story. Fees are outrageous and they take every penny they can get... Will never do business with them again.

I deposited a cashier's check in an amount in excess of 5k. They informed me that $200 was immediately available and 4800 of the funds would be available in 2 days with the remaining released at 12 days. I spoke with the district manager, **, to assist with this lengthy process. She proceeded to try to verify it on a Friday afternoon but called the WRONG bank!! She could not be reached the remainder of the afternoon and is back in her office Tuesday!! She then stopped the release for part of the funds AND retracted $200 out of my account. Super incompetent!! I have filed an official complaint with the US Department of Treasury for a violation of Regulation Code CC. I am still waiting about what action can be taken about removing funds out of my account without authorization.

I have been with this bank for over 15 years and had nothing but problems! Why didn't I switch banks earlier? Well I have 18 auto withdrawals from different companies and it's a pain to switch but finally I didn't care what it took because in the end, we would save money! When I deposit CASH on Friday, they enter the deposit date into the system for the following Monday, which has bounced our checks, giving them an extra $36 for each check. Also this bank would put a $250 check through first instead of my $100 one, when I had an available balance of $155 (I got paid that night at midnight), so in all reality I would've bounced 1 check (my fault) but instead, I bounced 2 because they put through the one for $250.

This bank lies! We started our loan modification in 2012. They said we had to be 4 months late to apply. Today when I bring that up with them they say, "I don't know who told you that but that's not true and a loan modification is designed to bring you current with your mortgage, not to save you money when you can't afford your payment". My husband and I have been back and forth, denied twice and now we have the money to reinstate our loan up to date and they claim Les Zieve Atty at law will be our contact to get this letter. I called them on Monday May 18, 2015 and they said "No the bank took that responsibility back, they issue the reinstatement letter". I called US bank back and talked to my agent ** who said "Oh no they do it, but funny thing this is the second client I have heard this from."

Word to the wise. Stay away from US BANK. They set a new low for worst customer service. 5 Years ago I bought a property out of state. I hired a contractor to make repairs. The contractor brought all the materials up to the front of a local Home Depot-like store (Menard's) and I made a payment to the sales associate via phone. The contractor then convinced the sales person to put the card on file for his contractor account. He then began to use the card on other jobs. We were running about $1M a month on the card for materials in 17 states and did not catch $40k in charges over a 4 month period. When we realized the error we filed a police report in Orange County and reported to US BANK. US BANK assigned a customer service rep who immediately began working on ways to deny our claim, probably because of the size. It took a month for the police report to make it to the out of state police department.

I have banked with US BANK for a little less than a year after they acquired the Charter One locations in Chicago. In early 2015 I made a call to the bank, and at the end of the conversation was asked if I wanted to open a credit card with US Bank. I applied and was given a $5000.00 limit. My first payment was due in April. I went online to make the payment and thought I had successfully done so. A week later I noticed that the payment had not processed.

Received an invoice that said that I transferred $16K from a non activated premier account to my checking account and it was withdrawn by the internet and they cannot show any evidence of several occurrences. Filed a police report which agreed with me but the bank won't acknowledge who performed the withdrawal, transfer, and theft. Please help me as my wife is disabled and needs these funds for medical care. Thank you, the news indicated that a similar issue has occurred at Wells Fargo and the employees have been caught.

The employees of this bank are useless and incompetent. Any request you make the answer will be "I am not authorized to do that" or "you'll have to wait 80-100 business days as we are too incompetent to do our job." First, they were not able to pay my property taxes out of my escrow properly so months later I get a huge bill saying that they under collected. Second, I opted to pay for my own taxes since they could not do it correctly and I get slammed with a $400 fee. Fought that to the end and lost because US Bank cannot afford to lose $400 and keep a happy customer.

My mortgage was sold to US Bank in 2009. I've never been late or had issues with my mortgage payment, but dealing with this bank has been a nightmare. Their employees are not very knowledgeable and it takes a long time to do anything. THEY WILL NICKEL AND DIME YOU TO DEATH!!! I tried to get my PMI removed, paid for the appraisal and the LTV came back 79.9% (that's what it said on my information) instead of 80% WOW really! So nope they couldn't remove the PMI. I'm happy to sell this property and get as far away from them as possible. If my loan ever gets sold to them, I will gladly refi with another bank. STAY AWAY IF YOU HAVE THE OPTIONS!!!

I was signed up at a Ralphs that U.S. Bank is in. I didn't sign up for anything. Luckily it was turned down because the birth date & S.S # was wrong. Just a huge hassle to call & I had to put a fraud alert on my credit reporting company. I did call the Ralphs manager too & they took my information to avoid further problems.

U.S. bank Lake Elsinore Stater Bros. Office. ** Personal Banker is the worst customer service I ever encounter. Whatever questions I ask her answer is that (I cannot help you)! After talk to her for a while, I decide to go to the other teller, so I can get the better answer, then she told me that I have to get back on the waiting line. I find this is very unprofessional manner. US bank should filter out the employee like this.

In 2014 my escrow account was -$2000 for property taxes I was told that I wasn't going to have to pay it. US bank took my monthly payment up more than $400. I ended up getting a loan to pay off the 2000 in January paid in Feb. Was told that by March my monthly payment would go back down, it never did. So I called and complained. The customer service center said it would be taken care of by April. Checked in April, still up. I ended up having to pay $1400 more AFTER I paid the $2000 off. WORST BANK EVER!!! I WILL BE CHANGING MY COMPANY FOR MY MORTGAGE! I WOULD NEVER REFER SOMEONE TO US BANK EVER!!!

I have a mortgage with U.S. Bank but am in the middle of re-financing with another bank for a lower interest rate. I tried to refinance first with U.S. Bank and got all the way to the end with no problems but then they denied the re-financing based on (get ready for this) my home appraisal was TOO HIGH!!! This was a certified appraiser who knows a whole lot more about home values in my City in the SW than some guy with U.S. Bank sitting at a desk in Kentucky. I have never been late with a payment or missed a payment, so I can afford the higher rate, but It appears from U.S. Banks point that I can not afford a lower payment because my appraisal is a great deal more than the mortgage balance. They obviously just wanted to keep me at a higher interest rate. After I get out from under them, I will never use or recommend U.S. Bank EVER!!!

I fell behind on my mortgage payment. Right away I called US bank to see what I could do. They told me I had to be 3 months behind before I qualified for any programs to assist me. After 3 months I was sent a making homes affordable packet to fill out and put my home on the market for short sale with US Bank's approval. Filled out packet after packet for 1.6 yrs and multiple offers on the house were rejected by US bank. Was called by my realtor and told they sold my home at sheriff auction and were coming to change locks the next day. I had 1 day to pack my family of 7 and move.

You can check your account and everything is showing OK at 7am, when I go back in to check a 3rd late fee in which just 2 days ago I deposited amount plus to cover my negative get away from the bank an overdraft fee added. So now I had to pay a fee on top of a fee. Then you look at your transaction and they are shifted around from what you've seen before. Worse bank ever. Most definitely leaving 36.00 a day is not worth it!!!

First I received a call stating that I had an overdraft of $1500 from my business account and upon research they found that they had committed the error and taken the money from the wrong account even though it stated plainly on the withdrawal slip which account I was withdrawing funds from since I have 2 business accounts there. The next day I deposited 2 checks into the same business account thinking the issue was resolved and over with only to find out that me making those 2 deposits would freeze my account, which I was not notified about.

I received my monthly auto loan statement like normal but this past month it was for 50.00 less than what it should have been. I went to the US Bank where I pay my loan payment and ask them about this. They said call the number on the statement and report this to them. They also said to go ahead and just make the payment that the statement had on it even though it was for 50.00 less than normal. I made the payment and called the corporate office with US Bank and told them that my statement was for 50.00 less than normal and it looked like there was a 50.00 payment made 2 weeks before the statement was mailed to me. I told them I did not make this 50.00 payment. They stated they would do an investigation and send me a letter.

U.S. Bank sent my payoff refund for my mortgage to my ex-husband, and he was able to cash the check, because U.S. Bank did not write the payee correctly. After several complaints to U.S. Bank and to their CEO of U.S. Bancorp, they will not do anything about it. I realize they are not responsible for my ex-husband's dishonest behavior (he kept the money, even though it was my loan), but U.S. Bank is responsible for the incorrect way they wrote the check and where they sent it, but they said in their letter back to me that the decision to send the checks this way was made by their legal department. I guess they thought they were going to scare me away saying "their legal department." I am not done yet. Horrible customer service!

In February I checked my mortgage account online and it showed a past due amount of $145.18. Since I always make my payment at least two weeks in advance from my Bank of America checking account I called US Bank. Spoke with 3 different customer "service" agents, none were able to tell me why this charge was made. I would get answers like escrow overdue, payment overdue, and the honest ones just admitted that they had no idea. Against my better judgment I paid this amount. Then a month later I again checked my mortgage account and once again there was an overdue amount, this time for $94.31. Again the calls started and no one could explain, but to keep my account in good standing I again paid. Finally my son-in-law told me that because I was making the payment so far ahead of time they weren't posting the escrow so when the payment was due the escrow wasn't being paid.

I had an account with US bank and will never bank with them again. When I lost my job, I went down in person and asked what I had left in my account. The teller told me 64$ so I spent 62.?? from it and didn't touch it again until I found another job. I then went in to deposit my first check for them to tell me that I did not have an account with them. After talking to someone there about it, I realized they had closed it after there was apparently a 2.?? $ overdraft that showed up months earlier... But I know I didn't spend more than what the teller told me I had. I was very upset. They had sent letter to me that were returned because I did not live there anymore... or have a phone till I got my new job. Anyway, they told me that they sent me to collections and there was no way for me to talk to anyone about it or fix it. Apparently I now owe US bank 500.00 for a 2 dollar overdraft I didn't know about...

I have just completed my FOURTH hour long call to US Bank with no resolution. I cannot wait to be rid of my dealings with this company! Last September, my address was changed "possibly by the new computer system" to an address I had not live at for three years. I continue to be unable to receive ANY explanation or apology from the woefully uninformed customer service representatives. When you get frustrated and ask to speak with a manager, you are transferred - NOT to a manager - but to a "project analyst" who handles "verbal complaints". I've spoken to TWO of these and my complaints are unresolved. I have also been told by ** (one of the initial reps whom I asked to transfer me to a manager) "Whatever! I know what I'm talking about! He's just going to tell you the same thing."

I went through six months of HELL with this bank. Asking me for all sorts of documents, taking their time to go over my paperwork, stressing my family out. Only to tell me that I do not qualify for the reduction. They pretty much told me that I have to NOT pay my mortgage for three months to maybe qualify for this. I am a single mother struggling to pay bills. The President bailed out these sorry excuses of banks only to tell me that I do not qualify. The President should have made the banks all crumble to the ground. They all suck. How can a bank tell me not to pay my mortgage and maybe I will qualify? WRONG in so many ways. Not like I wanted a principal reduction.

My son got paid and used the new mobile photo app to deposit his check. His email shows it was received, accepted just like US Bank states. His balance showed a $200 credit toward the $650 check. He then needed to use funds and was declined, his balance now showed a negative amount, which were fees for a bounced pay check that was already accepted. So he decided to use ATM to deposit his check again. The bank has locked his account for 2 weeks and is ongoing when the bank was in the wrong and my son explained what happened. Customer service basically called him a liar, but he has proof through emails from the bank all was fine. So now they are saying they needed time to get the check out of the ATM to verify and fix his account. That was 2 weeks ago and they have not contacted him at all and his money still hasn't been released...

My mortgage is due by the 16th of each month. I went in to my local US Bank branch and was told my payment would be late because it was the 16th, but I could call customer service to avoid a late fee. I called customer service who told me the same thing and was also charged $11 for making the payment over the phone. I thought it would be worth it since the late fee would be more than this. I was treated VERY rude by the two bankers who were there. So the next day, I called customer service again to tell them of my ordeal. They told me that I would be charged a late fee because I paid on the 16th (in addition to the $11 to pay by phone). Customer service at US Bank was a very bad experience and they were not understanding or helpful at all!! The tellers who work at the branches are not knowledgeable either. BANK SOMEWHERE ELSE!!!

After weeks of nonsense, these clowns send me a card with a $1,000 credit line. They bait and switched the premier card which I applied for. They send me an email two weeks after I get the thing saying they devalued the rewards to basically **. On top of it all, I pay the card off because I am just closing the account at this point. I look at my bank account and these idiots took the payment out twice. I try to contact the morons by email and after I write a half page about my frustration with them, the next page says "sorry, our system is not working." WTF!

I was notified account had overdraft 4/14 and 4/15 I transfer funds into checking acct same day which US Bank still charge two overdraft fees. The banking law is that as long deposit is made same day consumer shouldn't be charged overdraft fee. I will be closing my accts because no one would correct issue. Then agent lying that fee would be adjusted.

They refused to rectify the fraudulent charge which was placed on our account, so we closed it. Or, so we thought. TWO MONTHS LATER, I'm still getting statements in the mail. I called the customer service number today to find out why they're still sending me things and it turns out the account was still open and they've continued to allow activity on it. My husband had to go into the branch today and twist their arms into closing our account and giving him proof that it's been closed. We'll see what happens in the future.

I paid off a motor home 6 weeks ago and cannot get them to send me the lien release. I have called every week for 4 weeks and get the same result. Nothing!

We have had a home loan with US Bank for 6 years. 3 years ago they tried to foreclose on my home and I won in court and afterwards they realized I had overpaid by 1600 dollars. Now they are at it again and every department of their poorly run bank can't give me a straight answer on where these mysterious late fees are coming from. During this time I have had payments refused and then charged late fees from late payments. I recommend that NOBODY SHOULD USE US BANK. If you do good luck you will need it. BY THE WAY I NEVER CHOSE US BANK THEY BOUGHT MY LOAN FROM A MORTGAGE LENDER. I HAVE SINCE BEEN CHARGED 1500 in mystery fees. Just thought it was my duty to share.

The manager at the Moline, IL location is rude to every US Bank customer AND employees. He yells at the customers and does nothing to try and help their needs. I will never bank with this company again due to this manager and his lack of respect. He sets a terrible example for the company and US Bank should take the time to hire better representatives.

I am VERY dissatisfied with US Bank. They charge you overdraft fees when you pay an outstanding balance that has only been there for a couple of hours. One person tells you you have 24 hours to cover it, the next person says it has to be the same day. They post items after 5 pm and the very next morning they attached the outrageous fee. No one I have dealt with knows exactly how their system works!! Really?? Why are they there then!! Stay clear of US Bank!

I am a co-signer on a mortgage account with US Bank and have had the mortgage for 7 years. Then a couple of errors on my son's part last month, there apparently were insufficient funds twice on the same payment. He then drove 70 miles to the nearest US Bank branch, paid in cash and had to wait 5 days before the payment was credited. All is now current and all fees have been paid. However, they have locked out the account so online or over the phone payments cannot be made for the next six months. Bad customer service when they make it hard to pay. Talked to several people while being on hold today and they all have the same attitude and don't know the first thing about customer service. I will never do business with this bank again and would recommend the same to anyone considering it. I have an excellent credit rating and have worked hard for it take it personal when I am treated like a criminal.

US Bank is the worst bank to deal with. They closed my account without notice and they were rude about it. I was a customer for 8 years. No overdraft at all. What a jock. They are so outdated, and they run a bank like food stand.

I am not able to make payments online. I called about 2-3 times and nobody can solve my issue. Worst customer service and bank I have come across.

I had a rewards card and between US Bank and "Store Financial" fulfillment center (their contractor), they CHEATED me out of cards owed. HOURS spent on the phone to rectify their errors went unresolved. HORRIBLE BANK AND CUSTOMER SERVICE!!

US Bank closed my account, and without me asking for it. My account was compromised and unauthorized transactions in the hundreds of dollars went through. This put my account in the negative. I then was accessed $175 in NSF fees. The companies where the unauthorized transactions went through gladly refunded my money back into my account. I called to speak with the branch manager where I opened my account (Lombardi Access Rd. Green Bay, WI) to discuss the possibility of refunding the NSF fees due to the fact they were caused by unauthorized transactions. They refused to work with me or even listen to my concerns at all, as matter of fact it was one of the most unpleasant unprofessional conversations I have ever had with a customer based business.

There was an overdraft fee applied to a payment 180.00 that did not go through earlier in the month - so I admit yes it was my irresponsibleness for not keeping track. Anyhow I had to call the company to a 100.00 payment and that transaction went through. I've been monitoring my acct since that incident. Then as I got home from work I decided to check my acct. I had not purchased anything in over a week, when I saw an overdraft fee. So I called US Bank at approximately 745 am in the morning.

US Bank has created a new cash flow system after being sued (hey I got check from the class action suit, just not the amount they should have paid). Here are the new scams: If you overdraft your account, US Bank may not charge the overdraft fee for a few days, possibly hoping you'll think there is still money in your account, and roll up new overdrafts at $36 bucks a pop. I had this happen to me yesterday; went over by 5 bucks, deposited $60.00 to make sure that was taken care of. Three days later they still hadn't bing me for the usual $36 - my account was positive, (after the deposit) about $48 - I used $15 of it for a gas purchase, and then BAMM three days after the purchase, I was hit with the fee of $36 bucks. These guys are snakes.

I have my car loan with US Bank, but had a checking account with them prior to obtaining the car loan because I had upgraded my car in July 2013 changing from JP Morgan Chase to US Bank. I opened up my bank account with them in 2012 along with the savings account they offered while opening up the checking account. I've never been late 30 days on my car loan, behind yes, due to hardships, but never 30 days because I work very hard on keeping my credit score good. My contract says I will be charged a late fee of $25 if payment is not paid in full within 15 days.

In trying to establish a modification for a home mortgage due to being late for unemployment reasons I was asked to submit from my bank recent statements that show dates and deposits of my pensions. I submitted a bank statement that showed deposits only which included dates, amount and who it was from. They said this was unacceptable that they needed a complete monthly account and to circle the deposits. They have verification of the transactions without a complete statement. I feel that they are using this to see every little transaction that I make. This is an invasion of my personal information that has no bearing on what they are asking. This policy is an invasion of my privacy.

I had lost my credit card while I was shopping at the mall so the first thing I had done was freeze my credit card account. After I had froze it, I ordered a new one thinking it should be here by Friday. It hadn't arrived so I called on Saturday. They said it should be here by Monday. It still hasn't come on Monday so I called again. They had lost it in the mail so I ordered another new one having to pay for this one, which was 15$. I got the express delivery so it should have been here within 1-3 days. It should've been here last Friday but it still isn't here. They are lacking on their service & finding the best delivery when it's all well paid for. I'm highly upset.

I went to that US BANK branch at the addressed mentioned in the form on Feb 15th to get overseas draft in Australian dollars. I went to the branch because earlier that day I called US BANK customer support about this product and they advised that if I go to a branch they will help me issue the overseas draft I was after. I spoke to the bank manager about what I want and he outrightly denied they don't issue anything in foreign currency. This is not true. I was irritated by the lack of knowledge of the manager of the products they offer and asked him to ask someone who knows. I also told him that their staff at the customer service earlier advised me to go to the branch. But the bank manager (his name is ** I think) refused to serve me and told me to go aside and started serving the next customer in line. I moved away from the line but instantly moved back into the line and in front of the manager and demanded I be served first.

I found myself in need of having to modify my loan. I have had the worst experience with US Bank and especially with ** my so-called relationship manager. Not only does she not know how to speak to a customer but her lack of knowledge was reprehensible. I tried multiple times to speak to her supervisor but with no success. I also attempted to change relationship managers and that was also not done. When we finally decided to accept the modification, we sent in the payment as well as an escrow amount that was owed only to have the escrow amount misapplied. After multiple calls it has not yet been corrected. One department tells me one thing and the other tells me something different. At the end of the day, it has been over 20 days that my payment was misapplied and has not been corrected. My payment is $45+ higher than it should be and have been told I need to wait over 2 months for the error to be corrected.

I had few charges to my new checking account causing overdraft in various times. And while I called them the very minute I got emails stating the charges. They won't help any one out. Now I'm stuck with 4 overdrawn that I have to pay. I hope someone contacts me from the US bank and helps me out cause I'm on the road to upload voice conversation to show in every social network how shady this bank is.

I've been looking for a new bank. I go into US Bank to send a fax. I was told "customers only." I wasn't asking for a free fax. I had cash and it was 2 pages. Total loss of potential customer due to ridiculous rules. How about "certainly let me fax this for you. While you're here, do you currently have a checking or savings account? Here is what we have to offer." Doesn't sound like rocket science. Someone should suggest this to corporate. Hello US Bank president??? One fax turned away will cause me to post my horrible experience with your bank on every social media I can until I'm over it. It's like McDonalds not letting you order something because there's no button on the screen... How about some balance of technology and common sense customer service?

I deposited my last payroll check from a former employer which had to be a paper check since it is their policy that the last one is paper. They told me that $200 was immediately available. I asked how long of a hold would be placed on it and the teller was new so she asked a co-worker. The two of them went thru a list of holds to figure out which one to pick. She picked a 2-day hold and said that since I deposited this on Saturday, the funds would not be available till Wednesday. I told her that the The Expedited Funds Availability Act says that since the check is under $5,000 that the remainder should have been released on Tuesday.

On around 2/28/15 my hazard insurance was due to expire. On 2/1/15 I started searching for a new insurance company as the one I used was no longer going to provide hazard insurance. When I found the insurance I needed, I called US Bank and also faxed multiple times the payment needed in order to establish the policy. In the meantime I continuously received warnings of forced place insurance. My insurance company has been requesting payment for over a month now. I tried calling many times and spoke with supervisors and cannot get them to pay my insurance out of my escrow. I now received a letter stating that they made the payment, however it is only a partial payment. I received a letter from the insurance company stating I am no longer covered due to failure to pay. At this point I'm so frustrated I don't know what to do.

Tellers are uneducated with no skills in their duties. I asked for policies, and they didn't know where to find it. They called customer service 1800 for more info, but for not getting a better picture of their policies, they gave up and complaint with you. They contradict from branch to branch policies. They said they speak Spanish as a second language (for those who are English speaking natives) but for sure a 1st grade kids speaks better. Their Spanish are horrible like a swine mumbling. They have personality issues like ** in Provo, Utah. Perhaps US bank hires cheap dudes to help them up from their personal issues. Never do business with US BANK. Somehow it will cause your problems. Go with different banks.

I'm a former employee...I will tell you the bankers/tellers are under ENORMOUS sales pressure to get accounts and lines of credit. They will try to talk you into opening a reserve line to avoid overdraft fees and instead of paying $36 you only pay half. What they fail to tell you is there is interest added on it if you don't pay it off. Like any other bank, you can also use your savings account granted you have money it. This reserve line also checks your credit. If you open a home equity line, the banker who did the process relies on you to use it within 90 days and keep a balance on it so they get 10% on. If you you have a 10k balance it, the banker gets 1000 points and they NEED this points to stay on top of the sales food chain.

Approximately 2 years ago we asked to open up a CD account- we deposited $6000.00 into that account. We never touched it until we received a notice that the bank was going to charge us $34.00 a year service charge annually. Well we closed that account and put that money back into our savings. When we had our taxes done we found out that the teller opened a Roth IRA retirement account. So we got it with $750.00 early withdrawal penalty. What why. We trusted the bank to do right- they didn't even warn us about the penalty.

My story is so long that I won't put anyone through reading it but my husband and I almost lost our home due to the idiots they hire to answer their phones. DO NOT USE this bank for anything. It is an absolute nightmare. They SUCK!

US Bank just completed a class action lawsuit in 2014. Why are they continuing this practice!? Lost my $70,000 a year job 5 years ago and year after year ran out of savings, retirement, furniture to sell, etc. going down to a $0 income, so near homelessness and have finally found a job just this week! I have watched every penny I placed in this account because I have to. I have had an issue every other month with US Bank! I'll just give you the latest escapade.

When my bank was purchased by US Bank I reviewed their policies and terms and closed my accounts. I did not realize that the ATM card associated with my business account was a credit card and merely destroyed the card when I closed all of my accounts. Six months after closing the accounts I received a statement, so stopped in at the bank to find out what it meant. I was told that when I closed the account related to the card, the card service was no longer free because the non-existent account did not have the minimum balance required for the card to be free. I had destroyed the card when I closed the account so there were no transactions. I tried to sort this out with 3 different people, all of whom had no authority to discuss remedies and the only department that will interact with me about this is the one where I can set up a payment agreement to give them money because of their failure to close all of my accounts as requested months ago.

I disputed a fraudulent charge for over $300 on my US Bank credit card and they found in favor of the merchant. I'm so angry I think I'm giving myself an ulcer. $300 may not be a lot to other people but I am a single mom working two jobs and going to school full time, trying to give my daughter and myself a better life. I make less than $9 an hour and it would take almost 36 hours to pay this off. That's almost a whole paycheck for full time employees, I only work an average of 24 hours a week. That means almost a whole paycheck will have to go to pay something I NEVER purchased!