Tax Network USA Reviews

It's much quicker with Tax Network USA, and they're much farther along. I'm into it for 1,000, but I'm farther ahead of where their competitors were at 1,500. It seems Joe and Neil must be working in the same building. The previous group had to have a new set of documents and a new agreement done. You have to do all of the cell phone signing of your name and initials and all the forms. You can't read anything. On the other hand, Tax Network USA is doing very well. They mail forms and allow forms to be mailed to them, which is the only way to do it if you're not set up with a computer and a fax machine. Right now, I'm happy with Tax Network USA. I recommend them highly.

The sales process was very good because they got to the point. The price was a little high. But when the rep told me what they're going to do, I felt that it was worth using them since they seem to be an established company and they do negotiate with the IRS, which I won't have to. And the money sounded worthwhile after a while, considering what I have to pay the IRS. I already recommended Tax Network to a friend and she feels that it's worth having a tax attorney get involved because she probably would have had to find somebody eventually.

I had a poor situation with Tax Network the first time, but a much better situation the second time. The first gentleman I spoke to was marvelous to deal with and extremely nice to talk to. He was very competent and thorough when he went through everything. He was an older gentleman like me and seemed very capable. I liked my interaction with the young lady. So, the two of them combined have been wonderful to deal with. I just have to get my stuff together to be able to send it to her. She was a very nice young lady and made sure that I got in touch with her directly regarding everything. I’m glad I didn't have to work with the first guy who was assigned to me. I'm a very nice lady, but I would have figured out a way of giving him a piece of my mind.

For a senior, doing business with Tax Network is very expensive. The individual has to do all of the work and all they do is get the information from the tax service. They rely on the person to give them the rest of the information, which is what's taking me so long, because I wanna make sure that I do it correctly. I’m still going through the process and collecting all my information. Once I get it, they'll get all the information from me.

The other thing was they took over my IRS. They basically were representing me to the IRS and came back to me and said, “You have 30 days to respond to what the IRS is asking for this tax year." And they told me that about 10 days into that 30-day notice. I was like, "All right. I need to know what day the 30-day notice started." The guy on the phone didn't have any idea when. He said he would reach back out to me once he figured that information out. Never reached back out to me.

Then, my case manager got switched about three times. And I only worked with them for two months. And they had no idea what was going on with my case every time I talked to them. Then they said, "Okay, we need you to fill out all these years," for the tax years I didn't do my taxes. I had to fill out some forms. They didn't know if that was paid for or not already. I said, "I don't think I paid for that, but you clearly don't know, and you want me to do this. I haven't told you guys if I was going to have you do my taxes."

I told them I was going to explore having other people do the taxes, but then they could oversee it and deal with the IRS and be the power of attorney to the IRS for me. Then, I just got a notice by email that they let me go as a participant or as a client. I don't really know if they helped me at all other than notifying the IRS that I was aware that I owed them money, which I could have done that myself.

I don't know why I paid them money for that. All they did for me was take $750 to notify the IRS that I knew I had to pay some years of taxes. Then, other than that, I got the runaround from them with different people every time, having to explain my situation every time. It was really frustrating altogether, and it didn't leave me with a good taste in my mouth, and it didn't leave me better off at all.

They sounded promising, especially the first guy I talked to. But I'm a busy guy. I don't have time to explain every little thing all over again. They would say, "Okay, I'll put that in your case notes." Then, the next person would call, and the guy didn't leave it in the case notes, or he had no idea what stage we were at, what was going on. I wouldn't recommend Tax Network USA.

Initial interaction with the first case manager (Kat) on September 15th 2025, seemed to go well. The case manager asked for the narrative as to why I needed their services and asked for documentation to be scanned and emailed. I immediately scanned and emailed all the requested documentation along with their financial questionnaire and electronically signed a POA to allow them to work with the IRS on my behalf.

This company has an AI front end so you cannot speak directly to a human being when you call them past the initial intake. The only way to contact them is by scheduling an appointment on their online booking service or via email. You book an appointment online and they are supposed to call you at the booked appointment. In my experience, they only actually call about 25% of the time. I scheduled several appointments that I never received a call for. Even the case managers that supposedly have a direct line do you get 2 rings, a fast busy and immediate hang up. Therefore, most of my correspondence with them has been via email. Most email responses are generic auto-generated responses.

After about four and a half months without any update from my case manager, I finally got a call from one of several appointments I scheduled on their website. My first request for a refund was made verbally to the initial case manager (Kat) on February 3rd, 2026 when she couldn't give me an update or even acknowledge that anything was being done. I was then contacted by a “retention specialist” (Ava) by phone who admitted that my case wasn’t handled properly, apologized and assigned a new case manager (Amber) who would be a better fit for me. Two months later and still no update.

I emailed Ava and Amber requesting an update. Ava apologized again and assigned a third case manager (DeShon). This new case manager requested that I resend all the documentation that had previously been sent. I was also advised that the previous POA had expired and that I needed to sign a current POA. I reluctantly did so. My first question, how were they working my case with the IRS if they didn’t have a current POA? Second question, was anyone going to let me know the original POA had expired if I hadn’t asked for a refund? Two months later and still no update.

I reread the Service Agreement and noted that any refund request must be made in writing. I therefore made the first refund request in writing on April 7th (via email). Since then, they have ignored my correspondence completely, apart from the occasional generic auto-generated email responses. I have, as of today, not received any part of the service that I paid for, nor has this company given me any update on anything that may have been done. And, of course, no refund. Completely ghosted!!

Immediately following the intake I received an email asking for a five-star review of their service. Of course, I did not because at that point I had not received anything. Almost a year later and I still have not received said service. I wonder how many of the five-star ratings they have are from people that did what they asked in that email before receiving anything? I believe this is the company’s business model. Promise help, give hope, take money, then just run out the clock.