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About State Farm Bank
State Farm is best known for its auto insurance, but it also offers homeowners insurance. When you request a quote, State Farm suggests one of three levels of coverage: Essential, Expanded or Premium. You can select add-ons and see if you qualify for discounts. AM Best has given State Farm a high rating for its financial strength.
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State Farm Bank went through some transition in summer 2021 switching their auto loans to another bank. They apparently sent 2 letters informing me of what I needed to do to to make this transition. Neither of the letters came from State Farm Bank or had the name State Farm on them -- rather some business name acronym, EMVOP (this is what State Farm's Customer Service told me). With all the junk mail and scam mail out there, I am sure these letters were not looked at closely or with seriousness, if they even arrived (apparently one in June and one in August).
Following that, there was no communication from State Farm Bank (it's March 2022 -- 6 months after we apparently received mail notification from some company that was not Sate Farm Bank). This morning a repo man came to take my wife's car -- luckily she and the car were at work. I was in complete disbelief. I was told by State Farm Bank Customer Service I had no other option but to pay the remainder of the loan, which was quite a bit for us, or lose the car to auction in 15 days. One could say that I could have noticed the car payments weren't coming out of our bank account -- this is of course true.
However, like many families working hard to make it now well, with kids, school, sports, volunteering, the hectic aspects of life brought by the pandemic, etc., things can get missed -- even big things like car payments. When these things happen a good company reaches out to its clients. I am, at least for now, a State Farm Customer and they have all the information they need about be to get a hold of me, or even my local representative. Instead, I apparently received 2 letters from EMVOP and then they sent the Repo Man!? I am completely disgusted with every aspect of my dealings with State Farm Bank -- no communication, heavy handed, no options, cold customer service. I am looking elsewhere for insurance and will never look at the company as a whole in the same way. My whole family has always had State Farm insurance. That stops here.
If I had written this review prior to the merger with US Bank I would have had a positive review, now one star feels generous. In 2020 after the merger I started getting letters that I needed to refile paperwork for my auto loan to be drafted automatically from my bank. After confirming with the bank that this wasn’t a scam I mailed in their form and a voided check as requested. Months later I am still getting notices so I figure lost in the mail so I send again. A few more months and still getting letters so after confirming they don’t have my info I both mail and fax a copy.
Now months later they still don’t have my info so even though the bank and insurance are separate I visit a local insurance agent who sighed as they said they have received numerous similar complaints. They help me fax in another copy while on the phone with the bank office who confirm it has been received, figured that finally fixed the issue…
Now apparently July 2021 is the first time that old paperwork won’t work so my auto draft didn’t go through and for the first time in 3.5 years I have an overdue payment. I don’t receive an email, text or snail mail message about this…now that would be treating me as a valued customer. I work with commute 14+ hours overnight this weekend and I woke up today after 3 hours to a phone call from a debt collector. No late payments in 3.5 years and the month after this change they sic a debt collector on me.
After calling them and describing everything above their only recourse for me is to either mail or fax them the form and a voided check…the very thing they have failed to properly process five times already. I however have come up with another option, next week I will take my 800+ credit score and refinance with another entity to remove my loan from their care. This company should not be able to run a lemonade stand much less a bank. Avoid at all costs!
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We pay off totally about car loan and we pay by phone but for many weeks nobody we gave one specific answer. The worst part is the customer service. I have to waiting for almost two hours to answer our phone call and we have to find a attorney to get a solution our bill, because we used everything. Insurance car and home, saving money, car loan and honestly it was a nightmare to repair everything.
I'm a long-time customer of State Farm (going back to my teens). My parents have also been long-time customers as have my sister and both of my brothers. My and her family have all had insurance through State Farm for years as well. I've been really impressed over the years with State Farm's customer service. It feels weirdly like a member of the family. Back when my old agent was with State Farm, he even contributed to my Eagle Scout project back in 2002.
I wanted to write this review, though, because we had an absolutely abysmal experience with their loan department/collections department. My wife has her car loan through State Farm. We moved several times since getting married and last year (2020) merged our bank accounts before buying a house. An unintended side effect of that was that her loan payments stopped going through to State Farm. It has been a hectic few months with the merge, buying a house, the pandemic, etc... and we didn't realize this was the case until we woke up this morning and found out that State Farm had re-possessed her car and its contents (which are all medical supplies as she is in the healthcare field).
When we called, we were told that State Farm had sent several letters to our old address and had tried calling, but we never received those letters or calls. They also couldn't find any info about her loan the first few times we called because they had the wrong SSN on file (which didn't match what was on her actual loan paperwork), so they brushed us off. We both have been very faithful in making our payments on time until that point, but when they finally realized their mistake and were able to find the loan info, we were told that, regardless, we'd have to pay the entire loan amount along with the fees to recover her medical equipment, car, storage fees, etc... (all totaled this would be over $7,000) to keep the car from going to auction in 15 days.
We were prepared to pay the lump sum of the months we inadvertently missed, but to be told that we had to pay the entire loan amount to keep her vehicle from going to auction, be without transportation/means to see her patients and without her medical supplies during a pandemic is pretty low. At one point, one of the agents yelled at my wife because she couldn't find the info they needed quickly enough while sifting through her loan info. The agent was so rude, it drove her to tears in her panic to find the info they needed from her.
I am extremely disappointed with the company. Speaking with State Farm's loan department was a terrible experience. I am not sure what else can be done, but this has been a huge deal for us as we don't have that kind of money. My parents, siblings, in-laws, and friends/co-workers all know about this because of its impact on us and are all planning on leaving State Farm over this.
Didn't apply my loan modification correctly in Jan 2020 and then never updated and corrected after a year of numerous calls and emails. They never provided itemization or statement detail. Then sold loan with incorrect info, so now I look like I'm in forbearance to the new lender.
Worst and most unprofessional company I’ve ever dealt with and that’s saying a lot. I encouraged my son to consider them for his home mortgage and decided to give them a shot. I can’t express how deeply I regret asking! They can’t keep of with proof of home owner insurance as he’s had to provide that for now the 3rd time even though his insurance provider required acknowledgement of them receiving each time he sent it because of their ineptness to keep up with anything in his file.
While waiting for them to “find” it the last time they tried to make him pay and increased amount of almost 400.00 where they added an additional policy to his note payment. Customer service is pathetic to say the least no one returns a phone call and they just pass you around hoping you’ll give up and just pay whatever they ask. Run don’t walk to the next lender on the list State Farm Bank is not where you want to be you will end up paying for their mistakes with your credit rating, your sanity and possibly your home even. We should have read reviews before considering them and we would have known what a sham they really are! I was forced to rate 1 star to be able to post review or I assure you I wouldn’t have given them any.
I have cancelled polices after making payments, with them stating a text or email was sent and no email or text was ever sent. In December they told me I hadn’t paid a payment since October so I needed to pay September and November for the car insurance so I paid it, then they cancelled it because they said I didn’t pay 27$. In December I paid the house and the car then they said the same thing for the house that I was 2 months behind, I asked them why didn’t they tell me I was a month behind in November. Why did they wait till December to tell me?
They couldn’t explain it and had no answers. And then the person I was talking to said that he had no idea that he didn’t deal with payments and I had to wait for another lady to be there. It seems that no one has any idea about what happened to my 2 payments for the car and they wanted to double my payments for the house and raised my premium. I believe that they target elderly people in the hopes that they will not notice that their money is never making it to the “State Farm”.
I recently applied for and received a State Farm credit card. I was attracted to the favorable interest free period for balance transfers as well as the interest rate. The balance transfer process was exceedingly clumsy and involved a 45 minute phone call to transfer 2 balances. I had some misgivings about the process as at one point the agent I was working with said there was a double payment to one account showing and she had to get a supervisor to back it out. I checked my account a couple of days later and that duplicate transfer was still showing as pending. The only contact given for problems with an online notification-which I did. I received a letter yesterday saying that this was corrected and only the two original balance transfers would be put on my account.
I checked my account today and the duplicate charges were processed. After a 20 minute phone call State Farm's only advice was for me to call the other credit card company. They could not even authorize taking off the duplicate transfer fee. I have found the customer service with this bank to be slipshod and extremely unhelpful. There are other banks with similar terms, you would do better applying to them.
Proceeded with refinancing procedure through State Farm in May 2019. After mountains of paper works submitted with 2 hard pull of me and my wife's credits with many paid offs my credit cards and 6 months later I decided that they were wasting my time. If you thinking of any types of loans through State Farm Bank, Please save yourselves the headache. I paid money for rate lock. I paid for your home estimator. I submitted mountains and mountains of paper works. Mind you I have to turned in almost every week to them within 6 months time frame. RUN AWAY FROM THIS MEDIOCRE COMPANY THAT IS TRYING TO GET INTO BANKING AND FAILED MISERABLY. Would not recommend this company to anyone!!!
I applied for State Farm visa card on 5-21-2019 after receiving promotion in mail stating that I would receive 15000 bonus points after spending 1000 dollars on card within the first ninety days of having the card. I spent over 1200 dollars within 60 days. They refused to give me the statement credit. They said I had to spend 1500 dollars to qualify for 15000 bonus points unless I provided them with a copy of the offer. I didn't keep a copy of the offer. I did spend over 1500 dollars within the first ninety days from when I activated the card. They still refused to issue me the statement credit. They said that I had not spent the 1500 dollars. This a lie! I will be looking for a different card. I will also be looking for another insurance company that is not called State Farm! Sincerely Gregg
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- State Farm
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