State Farm Bank Reviews

I have been with State Farm for 47 years and State Farm Bank for 18. No problems till Feb 5, 2018 when I tried to make a payment by phone. A lady took my debit card number and she was not supposed to. By the end of that month they suspended my card and I called again and the lady took my checking account number and routing number from my personal check and said she had all the info she needed. I had two verification numbers from both calls. March rolls around and I find out they haven't received a payment from my bank. A letter was sent March so I called again and once again they copied the information needed from my personal check.

Today (04/07/2018) I try to log in to my online account. I log in every day due to this bank is not located in my state. So I have to do all my baking online. When I try to log in it said that my password was incorrect. I recheck my password and again it told me that was incorrect. So, I try the "I forgot my password". I try changing my password and it told me that there was a technical error. To call 877-734-2265. The rep stated to me that back in September last year they couldn't make an ID when I called so they lock my account. I told the lady that I didn't call. She said that she can't do anything that I need it to go to a State Farm office and have them ID Me. I told her they don't have a bank here. This is why I do all my banking on the internet.

I withdrew money from my Roth IRA on Tuesday, March 20th. I asked what the fastest way to get it as I knew my bank account was in bad shape if I didn't get that check by Friday. The woman I spoke with said the could FedEx the check for an additional $15, which I relented to. She said I would get the check at the latest on Friday, BECAUSE IT WAS BEING FEDEXED. Friday came and went with no check. So Saturday, I get something from State Farm, which I thought was just a statement, but turns out it was the check from my Roth IRA. I looked and saw on the statement that yes, I was charged for the $15, yet it came through standard mail in a regular State Farm envelope, NOT IN A FEDEX envelope. I tried to deposit said check via mobile deposit to my bank.

I asked for a credit line increase and was turned down, (my scores are 760 to 780). I was told that State Farm has their own scoring system called Horizon (not sure if I have that correct), my score with them is 623. Asked if I could review it, was told no. I said there must be an error on the report. In a polite way I was told nothing could be done. That should not be allowed. I have had my auto and homeowners ins, with them for over 40 yrs.

There has not been much, if any, good experiences I’ve had with this bank. The app is constantly down, their ATMs where you can deposit are never working and when you call to tell them that, they don’t seem to care at all. The customer service is beyond horrible. Whoever you talk to just seems like they want to transfer you elsewhere. I had a car loan payment withdrawn from my account two months in a row and the car has been sold for over a year. Not sure how that even happens. The supervisor that I spoke to hung up on me when I told him his bank was horrible. Just not a great place to bank. When I told the customer service agent I wanted to close my account all she told me was, "Ok, just stop using the account and thank you." It was just a normal occurrence for someone to want out with them.

Due to some medical reasons I found myself in default with an auto loan. I called State Farm and was making arrangements to pay full balance off. First off they are extremely rude and treat you like you've committed a capital crime, even though I'm calling to pay them with my bank ATM over the phone. They want cash money deposited into Western Union, mind you we live in a part of town that you are not gonna walk around with 100 dollars in your pocket let alone $4000.00 dollars. I don't understand in this day and age of technology why a multi-million dollar company is not willing to take an ATM payment. I am gonna pay off my loan and do not ever want to have to do business with State Farm again. I'm canceling my insurance with them as well and will be telling anyone and everyone of my experience.

After paying off a motorcycle loan I had with State Farm Bank I inquired about a new loan for a newer motorcycle with fewer miles. Since my original loan my credit score has drastically improved. Improper collection reporting has been corrected. No late payments. I was assured by the bank my past loan wouldn’t be taken into account when applying for a new loan.

This company can preapprove for a mortgage, give you a list of info they want and after you pay their “vendor fee”, ask for more information that gets a little personal. We didn’t like how the processes were going and backed out after the appraisal. Just got a letter in the mail saying we “didn’t have sufficient funds to continue”. No we thought you were beyond dumb in your process. I have bought 8 houses through different lenders and State Farm is by far the worst. I will not even let them keep our car insurance after this. They should give up on financial and stick to insurance.

From the time I cancelled my Homeowners Insurance when they tried to double the rates on me, they have been trying to scam me. They cannot give a TRUE principal balance on my house because they can't give a correct Amortization, they add in "house inspection fees," do NOT credit payments, give escrow amounts then change them, issue Escrow checks then deduct them back, issue new statements showing past due amounts before they credit the monthly payments to make them look like they are not being paid, decide they are not taking payments and send them back to try to Foreclose.

I had an auto loan from State Farm Bank. They kept messing up. One month they forgot to pull the auto payment, then they were pulling too little. Each time they messed up, I paid the price in late fees. Then, on May 24th they automatically withdrew my payment, as normal. On June 1st they pulled it again, 23 days early, and overdrafted my account. They held me responsible and closed my checking account. In July I had a total loss of my vehicle. My insurance handled its portion and Payment Protector handled all but a few hundred. While shopping for replacement vehicle, my credit score mysteriously dropped. I finally found out that State Farm Bank listed my account as "consumer deceased". Now I am about to lose my home, all credit cards, flossing out on finishing school, and losing my job. I identify as a deceased person anywhere I go. I may be alive, but State Farm Bank killed my identity.

Opened a loan with State Farm Bank 12 mos ago. Biggest rip-off ever. Paid 1500 extra towards principal and they applied it to interest only - 3 phone calls to try to fix but without a true explanation. Was told there was nothing they could do - like a good neighbor stay over there.

They give you a grace period of 10 days so if you pay on a Saturday and it says you pay on a Saturday but yet they charge you a late fee. Also I have 2 payments left on my car and NEVER asked for a payoff then they have the nerve after I just paid taxes. Mind you with two payments left they will turn me over to collections. Haha. Don't threaten me when you are charging people late payments and they pay it on time. That fraud. So my advice is do not get this bank or insurance. They are horrible. The customer service girl's name was Dana. So rude...

State Farm Bank repossessed my car for missing 2 payments 3 yrs. ago. After I paid the car off now I have to pay $3000 in fees to get it back. No one got in touch with me to let me know about these payments or I would have sent them off asap. STATE FARM BANK treat their customer should very poorly.

I opened an auto policy for two of my vehicles and noticed that State Farm had banking services. I applied for a checking account online and when filling out the application, I entered my physical address and there was a message that popped up that stated my address was invalid and instructed me to input a valid address. I entered my address repeatedly. Finally I opted to use my daughter in law's address but used my mailing address when prompted to enter a mailing address. I figured it's a valid mailing address so I will receive mail through my post office box number. I would then go into a State Farm Office and correct the address to mine. I opened the account with 50.00. I also received a statement confirming the balance in the account was 50.00.

Approximately, 17 years ago, I purchased a CD from State Farm Bank. The CD acquired interest rate per year, which meant that I did not get a good return on my CD. So, approximately 4 years ago to gain more interest on my CD I contacted SF bank and locked my CD into a three year commitment; thereby, obtaining a better interest rate. I received a statement approximately 6 months later on my CD and noticed that my request for a change (the three year commitment) was never incorporated. I contacted SF Bank and inquired as to why my request was not updated. A SF representative stated that SF bank was unable to contact me. Since, 9/11 banks have demanded complete information from customers regarding deposits into the banking system. Despite that SF bank had my email address, my home phone number, my mailing address, my physical home address, and my cell phone number SF bank alleged that it was unable to contact me.

I opened a CD. After I opened it I tried to create an account that I could view my balance from month to month. The website would not allow me to be a user. When I contacted customer service I was told that if I only had a CD I could not create an online account. I would need to have a loan, checking account, money market etc. I asked if I would be receiving a monthly paper statement and was told I would need to make a special request and be approved for that. HELLO STATE FARM BANK, welcome to 2017. You have an online ONLY bank and don't allow a customer with a CD to view their account???

I have my loan through State Farm. I have been paying my loan each month. I received a notice that I was 3 months behind. They told me I missed a payment in December 2015. I had took their offer to not make a payment for Christmas that month. They are now telling me that due to that they have applied each of my payments to the past month. Now they say they will repossess my vehicle.

Whatever you DO NOT apply for a mortgage with State Farm. I had an excellent credit rating when we started this process. They ran my credit report on two separate day and 4 1/2 months later they are calling to verify employment which is holding up the loan. I have been at my job for almost 14 years and my husband almost 35 years. After months of wasting our time gathering all the information they requested. But they can't waste their time picking up a phone to verify employment. They use some online service that you spend 2 hours of your time going set up online when you work for a fortune 500 company.

If I were to write all the reasons why you shouldn't consider State Farm Bank for a loan, it would take me 6 months to complete. Listen... DO NOT DO IT!!! Day 7 of trying to complete a simple auto loan. Still no end in sight. You have been warned!!

Got an offer in the mail for State Farm bank balance transfer offer - 1.9% for 23 months. Sounded GREAT! While paying my State Farm Auto Insurance to my agent, I had them process the bank's offer to save time and maybe get a better line of credit for the offered balance transfer. So, it turns out that SFB gave me a $3,000 balance transfer offer of 1.9% for 23 months with NO BALANCE TRANSFER FEE. HOWEVER, THE LARGE PRINT GIVETH AND THE SMALL PRINT TAKETH. In other words, what this $3,000 offer ends up doing is suckering the ignorant, ALMOST to pay $1,368 over two years for what a balance transfer fee would have been 45.6%. Luckily I calculated this out. By offering such a small annual fee and offering such a long term, most folks would not notice that they are unknowingly putting themselves into this trick bag. Let us all know that with State Farm Bank it is not, "buyer beware" but buyer RUN LIKE HELL!!"

I have ordered for steel roller pen worth Rs. 365 - Received a message that "your order no. ** has been despatched via FIRST FLIGHT on 16/09/2016 12 am AWB no. **" but till date I am waiting for the parcel. On enquiry from first flight they have replied that they have not booked such parcel. Will you please help me in sort out the matter.

My experience was horrible with State Farm Bank and co-signing a loan: I was applying for an auto loan and found I was not approved - because of negative input from a State Farm loan I was a Co-Signer on. I was confused because I had no idea there were late payments on the State Farm loan and I am very credit cautious. Here is what I found out... TOO LATE:

My truck was up for repo. On August 12th I sent in a $500.00 dollar western union. They got it at 8:45 the next morning and they came and got it at 10:30 the next morning. After I called State Farm they had to bring it back and I lost a whole day's pay to get off work to handle it. I called yesterday Friday the 9th 2016 to make a payment and the lady told me that my vehicle was no longer redeemable. She said it was auction off this weekend and it was on their lot. If my truck wasn't redeemable when did the repo man bring it back and it is still sitting in my yard. I am looking for anybody can help me with this. I would tell everybody to stay away from state farm bank and I've had it for 4 years and never missed a payment.

If you are thinking about getting an auto loan with State Farm don't!!! They are horrible as a lender and everything has to be processed through their service team. They tell you one thing and then do another!!! I promise you they are horrible! Stay AWAY!!!

On June 9, 2016 my home was broken into for the second time since 2012. Garage in Feb. 2016 and shed May 2016. Today an agent came to my home and treated me like an criminal. Asked if I owed student loans. Or medical bills. Insinuated that because I was ** there was NO WAY I NOW could afford the things on my list. I had manuals for everything I owned!! He said it wasn't good enough. To go local stores and see if my number was on file. Been in my home for six and half years. Four break-ins. Was tired of taking losses. Been with my fiancée for fours years whom help me take care of our home and kids. Never been soo disrespected and insulted in my own home. Called his supervisor and made a complaint. Wondering if I was a different nationality would that have occurred.

I cannot believe I've actually been on hold for over 30 minutes, but I need to discuss my auto loan with them and have no choice. This is NO WAY to do business or treat customers. We are your customer. We have a choice where to get loans - I'm going to get another loan to pay off this one. I have never had an experience like this!

I contacted State Farm multiple times today and was transferred quite a bit as well. The main issue wasn't even a big deal. All I needed help with was seeing my credit card statements online. Somehow my insurance information was on my online account but my credit card was not. I was okay when they asked for my name and account number, but what really blew me off were the random questions. They also asked me why I called about 4 times on the same line with the same person. In the middle of the whole ordeal I was somehow transferred to the phone number on the back of the State Farm credit card. No one I was transferred to knew why I had been transferred, and every time I was transferred no one could help. I ended up with State Farm Bank support and just gave up when a lady by the name of Bianca gave a slight bit of attitude while I kept calm and said "thank you" and promptly ended the call.

I have been an insurance customer of theirs for 16 years. Very good insurance company. I made the mistake of signing up with one of their bank accounts. HUGE mistake. After I opened it online, and deposited money via ACH wire transfer from a much better bank, THEN they decided they wanted all kinds of info to "verify me" rather than just looking in their own files. Screw them. I tried to transfer to my money back OUT of the account also via ACH wire transfer, and they blocked it!

Be aware of Columbia, IL State Farm! Had State Farm 20 yrs +. Divorced + became POA for my father. Rates increased $500.00 in less than 2yrs. When attempting to solve the issue, was treated with severe disrespect + was informed that I was going to be needing money from them someday. Keep up because before you know it, those small increases of coverages add up into the hundreds. I switched companies due to the fact that there was a lack of communication and disrespect.

I have had a State Farm Bank credit card for a few years and have had it set up for automatic monthly payments for some time. This past summer all of a sudden the auto payments stopped being made because their system shows my bank account info as all 1's. When logging into the online system to correct, I show the correct banking account info. When making a one-time payment online, it uses the info previously stored and the payment is received correctly. Every single month since then (for a total of 5 months now, I believe) I get a call from a customer service rep saying my payment is late. I explain to them that something is wrong in their system, it was fixed the previous month & that I had been assured the payments would process correctly. Every month I get the same call.

I am very dissatisfied with how State Farm Bank handled my request for a new card. It was my fault I needed one but the change was needed to prevent wire fraud. When I requested my new card the agent told me it should be here Monday and mentioned nothing about a 3pm cut off when we spoke on Friday. I would never have agreed to overnight charge if the representative told me the card could not be prepared until Monday-Tuesday.

One thing after another. Getting to two months and not hearing anything from them. State Farm never initially added my fiance so when our storage unit got broken into, they gave us hell for my fiance. Well, we put him on it 2 years ago! And to try to call them, I'm on hold for 30min-an hour. Cannot do that as my business hours are theirs. Just want this over so I can just get rid of State Farm altogether. If this is how they handle a claim, I want to switch to another company. Act like everything is your fault. Hard enough that we had so much stolen that we've worked years to accumulate, now they're making it even more difficult. I will never recommend State Farm to anyone!

So far, I'm beyond unimpressed with State Farm Bank. I applied for an account roughly a month ago. This has to be the SLOWEST moving company ever. They sent me out paperwork stating that they couldn't verify my name or address (yet other banks could) and asked me to fax in paperwork. As of today, I've received a debit card and that's it. A useless debit card. I received the card 4 days ago, but I'm still yet to receive a pin. There is no checking account listed in my State Farm account online. I've been given zero information on how to deposit money into the account... But I'm not going to deposit money into an account that I can't even access. If everything is going to be this difficult, it really isn't going to be worth it! Just been a headache so far.

If you have a State Farm credit card you are probably familiar with State Farm Dollars. In recent months I requested online to redeem my state farm dollars by utilizing the redemption process found online when logging into my credit account. I have both personal and business accounts with State Farm. Anyway, when I redeemed the dollars I requested the dollars be applied to one of our vehicle loans. Followed the online prompts to have them applied and all was good. Today I received a check for those dollars that I requested be applied to the loan. I have called once before about receiving a check instead of the amount being applied to whatever I chose at that time.

I wished we never used State Farm Bank for our auto loan because when you talk to them about life issues that comes up, where you paid and showed proof of paying your bill on time, and because we used western union that didn't send the money on time like they said, they charged us late fees and not contacting us about it until we got a knock on our door trying to repo our car. We had to pay 1,236.30 to send money wired to State Farm Bank and paying for fees with tow and storage fee.

My account became inaccessible by internet while traveling abroad. Over a period of 9 days, I made numerous long distance calls and spent hours explaining the problem which was caused an update of their system. After a week, I had access for 1 day and then it was lost again. In the middle of this fiasco, my ATM card was declined over a weekend in a foreign country because State Farm failed to notify their "vendor" about my travel. Phone service is terrible.

Do you not believe anything that these people say. They are not knowledgeable about home mortgages. Each person you talk to will tell you something different. Do not do business with them because you will not be told the truth and you will lose money because of them.

State Farm Auto, Homeowner, Life and until last month, SFB. Been with SF since 1954 and love the company until I got hooked up with SFB in 1998. Two credit cards always payed off each month in full. My opinion of these clowns based on phone conversations over several years is that their online security system is from a third world country. You create an online username and password and you're into their system. Then they ask you 'security questions' they have gathered from public records (and we all know public records are ALWAYS CORRECT!). Well mine were not correct. I couldn't access my account unless I called, went through their questions, explained where they were wrong and someone would press the magic button and I was in!

I had the terrible experience of dealing with a State Farm claims agent today. He was rather arrogant and condescending. He did not provide any answers to my questions and just added more frustration to the claim process as he reflected lack of interest in what I was trying to explain as well as poor customer service. It is a shame that State Farm employs people that can't provide solutions in a respectful way. I am rather disappointed with this company.

I paid off my auto loan in full, totaling $9,878. I sent them an additional $10 payment for them to overnight the title to me. I was told by my representative that it would take a total of 2 business days to receive my title. I overnighted my final payoff on Monday. It is now Friday and I have still not received a title. I called their customer service number and the response that I receive is that they sent my title through regular mail and I should receive it in 7 to 10 business days because they did not read the notes that were in the system!!! The whole reason I paid off this car loan is because I have someone who has agreed to buy this vehicle from me. So, I have now paid almost $10k and will more than likely lose this buyer.

I am getting calls from State Farm everyday looking for someone who is not me. These are sales calls. When I call them to tell them it's the wrong number they act like they don't have time and hang the phone up. If this is how State Farm does business I would say STAY AWAY FROM THEM. Imagine how poor they must handle a claim if they can't even coordinate their phone calls.

Have been with SF for 30 years. Bought 2 new 2015 cars and financed with SFB. Good rates but the worst customer service in the country. I called to simply make a payment because they didn't have auto draft set up correctly and I didn't have my acct #. They asked me 5 sets of verification questions that only I would know which was fine. Then they asked me 4 more questions which was now not fine. After asking 9 questions correctly they started another set of questions and said "if I didn't know how much the payment was they couldn't help me and had to ask 4 more questions". Do not deal with this bank! State Farm Ins. is fine.

Most horribly experience I have had banking with State Farm. The WORST customer service. After banking with them for over two years I've maybe had two respectful reps. Everyone else was completely rude talking over you and using foul language. They cancel your account without telling you and months later they give you a call with a very high amount being owed to them. After trying to pay off my account they continued to add ridiculous fees in there. So disappointed with State Farm Banking. I would never recommend it to no one else.

Never create an account with State Farm Bank. I tried to do a balance transfer to my new SFB card. The first time they tried to send the money to the WRONG bank. They told me my account number was with Bank of America. I insisted it wasn't. I even called my bank to make sure they weren't associated with Bank of America. They assured me they weren't. When I called State Farm they then told me it wasn't possible for my account number to not be with Bank of America. They told me I had to wait 10 days then cancel the transfer.

I had a HELOC with State Farm Bank. The HELOC became due and they decided to contact me a year later. I called my agent, who originally signed me up for this nightmare, and they became involved in getting the LOC termed out. After written confirmation to my agent, State Farm Bank did not produce the term loan agreement, thus creating a "charge off" on my credit report. This has ruined my credit that I worked so hard to build. I sent them a letter and their response was flipped and unprofessional, taking no responsibility for their failures and making excuses that the party who sent the original letter was no longer there, thus his letter did not apply.

Had both car loans with idiots. Paid them off. State Farm sent first title to some car dealer. Took over three weeks and countless calls to State Farm. Absolutely no help. Had to straighten it out myself. Second vehicle they screwed up make and model on lien release. Hard to get GMC mixed up with Hyundai. So I am now doing State Farm banks work again.... Maybe they should fire the notary first?

I had decided to do a balance transfer over to State Farm due to the low interest rate that caught my eye. That was over 2 months ago. I received the cards and that was it. No statement or anything. Then I got 2 more statements from the previous credit card company. I was getting a little perturbed that the balance had not shifted. I called State Farm several times and one of the questions they ask you for security reasons, I had to call several times to do this so my answer changed from Yes to No each time because the answer was incorrect every time. Then I was told to send my information (ID, phone numbers, and a copy of a utility bill) just to get questions answered.

My son was contacted by State Farm Bank to refinance his truck. He set-up payments, but with the wrong acct number. So the payment bounced. He travels and works nights with his job so he did not look at his account to notice it did not go through. State Farm called one time, he went to insurance office where he spoke with person who set up refinancing. He was told everything was good with his account and no idea why anyone would have contacted him. My name was on the paperwork as an extra contact person. I was NEVER contacted.

I purchased car insurance with state farm, they asked if I'd like to lower my car payments at 3%, "of course" I said. I lost my job in 2012. I missed 3 payments in 2013. I talked to an agent. She told me to "just make the monthly payment, you have until October to pay the car off." I hadn't missed any more payments 2013. And now they are demanding I pay the entire loan off immediately, when they've tacked on 1400$ to my original loan when it was only 588. I was behind. I don't understand this at all. And nobody can explain it.. Someone is ALWAYS calling my phone that can't give an answer. But they want the entire balance paid in full which is 2800$.

I think with 3 different banks online. From the day I opened this account I have had nothing but problems with State Farm Bank. Their security protocol is beyond stupid and is so old-school technology that it makes it hard to actually use the bank. They ask questions that are irrelevant and they actually do not know the correct answer to your information which you do know!

This whole nightmare started when we bought a car and financed it through the dealer. We got our insurance through State Farm, who asked if we wanted to refinance the loan through them, at a lower rate. They provided the figures on how much we would save and how easy the process would be so we thought "Why not?" Well, first of all, the amount we saved was FAR LESS than they indicated because the payoff of the original loan was higher than expected. We ended up saving a few cents per payment.

Warning, this is the worse bank in the world. I had car insurance with this company and had a good relationship with our agent. My mom needed a car and I told her to use State Farm bank. My credit score was better at the time and we all agreed that I would put the car in my name and after six months the car would be transferred into my mom's name. The problem began when they took the money from another account and my mom called immediately to correct the problem. They took the money out of her account and later stated they never received payment. We called, we wrote to them giving them all the information, they already had!!!

I have a State Farm mortgage. These incompetent idiots have cashed all my payments that are on time and are not reporting payments. Terrible service, terrible everything. I'm running away as soon as possible. If you're considering them run for your life.

Every time I contact this bank I get the run around. Today is the latest....I can't get information about my account because they never removed my old work number and don't remember it. Then they asked me a series of multiple choice questions about cars registered to an old address that I answered correctly but said I was wrong because I didn't own both a 2011 and 2014 Nissan....oh I did and I can prove it. I have registrations to show for both. I am extremely angry and will never use this bank again. They also think they are going to pull automatic payments. There will be a stop to that.

We had to file Ch 13 bankruptcy due to my wife losing her job and she had to have major surgery. Losing 1 income when you are used to living off of 2 is rough. So, State Farm Bank is our mortgage company. They filed a proof of claim in our bankruptcy saying we were 4 payments behind and had almost $900 in late fees and lots more charges that I am sure were just made up. I have proof that they are not applying the payments they receive from the Ch 13 Trustee correctly. Instead of applying the mortgage payments to the actual payments, they are applying the payments to the late fees. It is insane the amount of complaints I have read from people in the same situation we are in with them. Something needs to be done to State Farm Bank.

I have had my banking account at State Farm for over 4 years and they have been the best bank I have ever work with. I don't have much money. My average monthly balance rarely goes over $100. I do all my bills over bill pay on their website and during financially tight months around holidays, they honor my debit card charges even when it causes a negative balance. And sometimes during the Christmas season they have honored several charges back to back causing my negative balance to increase and all they do is send out an automated letter asking for a deposit to cover the shortages. They have never charged me any overdraft fees. Their telephone support staff is friendly, professional and quick about any issue I have had. I use any ATM for cash withdrawals and they refund all ATM fees within the same month. I can't say a thing bad about banking with State Farm.

The company got our loan from Nissan Bank by tell us we would be in a better place to put my daughter on the loan to build her credit for her car which I had signed with her at Nissan but they told me to add her to loan. After six months payment history was complete State Farm bank did not add my daughter in six months and we paid a higher rate with State Farm bank than with Nissan bank just so she could be add later in six months never happen. Now no car or no loan for my daughter credit.

I would like clarification of the Consumer Protection laws concerning vehicle repossession afforded me and to see what my next steps are to get (1) full restoration of my repossessed vehicle and (2) possible damages. My truck was repossessed May 21, 2013. I feel that there were multiple Post-Repossession shortfalls by my creditor, State Farm Bank (SFB), and my right to redeem my 2007 GMC Sierra (via payoff per Illinois Motor Vehicle Code 625 ILCS 5/3-114(f-7), the 30% Rule) has been continuously dodged by them.

This whole nightmare started when we bought a car and financed it through the dealer. We got our insurance through State Farm, who asked if we wanted to refinance the loan through them, at a lower rate. They provided the figures on how much we would save and how easy the process would be so we thought "Why not?" Well, first of all, the amount we saved was FAR LESS than they indicated because the payoff of the original loan was higher than expected. We ended up saving about 18 cents per payment.

In 2008, my ex-wife and I financed a 2007 GMC truck. In 2011, my mom called in a payment on their automated telephone system and even received a confirmation number. Later, I noticed they were sending me past-due notices for this month. I was working out of town and my mother was paying my bills. She called them and told them she had called the payment in and even received a confirmation number. They proceeded to tell her that the account number she gave was not correct and a confirmation number did not mean anything. She even gave them the number she received when making the payment. She argued that it was and even went to her bank to ask a loan officer to call the dept. that receives debits to see if the payment had came through. It had not and nothing was returned to State Farm Bank saying it was an incorrect account.

Twenty years ago, my husband John and I bought two life insurance policies. Our agent, Jeff **, wrote them up. Judy had $110,000 and John $260,000. Ten years ago we had a review with Jeff and Judy asked him why she didn't have her own policy. He said it was less expensive to write it this way. Today, 9/5/21, we discover for the first time that Judy's policy expires at age 85; there’s no insurance and no cash value, but just - "poof,” gone after 44 years of paying on it. I feel like less than the dirt on his shoes.

I recently have been going through some financial difficulties. However, I have tried to pay my loan within the 30 days so that it will not be reported on the credit bureau. I paid my payment on the 29th day and now State Farm Bank has reported me as being one payment behind. I talked to Chris today at the bank and he informed me that it was not his fault that I didn't pay my bills on time. What arrogance! I tried to work with him but there was no way. Please, please do not have any dealings with State Farm Bank. I also have 3 vehicles insured with these people but as of this day, I will find another insurance company to do business with.

I took out renter's insurance policy with State Farm in 3/2012. I am a victim of a hate crime and my car was vandalized and broken into at end of 4/2012. I called State Farm about my loss and I was directed to numerous adjusters calling me to assist me, who were quite polite and professional. Two weeks later, I got a call from one of the adjusters/investigators, Mr. Laurence **, who drilled me on the phone for about 3 hours and then about 2-1/2 hours the next day on my loss. I didn't mind because I was more than willing to cooperate with him to solve this loss, but he started to get a little weird and dishonest.

I was injured and out of work for a good while. They put me on a hardship, but the interest just kept growing. Now they won't even try to let me settle with them, just keep calling and hanging up. Not a reputable company to deal with.

The bank failed to provide loan disclosure at the time the loan was written. We signed off on the electronic keypad without being given a copy of the terms of the contract. The bank then sent our required internal savings deposit books to the wrong address, twice. They have misapplied and mishandled the loan to the point that we had to cancel all of our policies with State Farm Insurance, noting we had been a customer for over 10 years, no problems. The bank mailed, unbeknownst to us, the original title to us back in March 2012 to have their name added as lienholder. The title never arrived and the bank's attorney said, "It "was customary for the bank to send titles and sensitive bank documents regular mail." The bank could have sent the title certified mail, return receipt requested.

State Farm Bank misapplied payments, sent sensitive bank documents to the wrong address multiple times, then they mailed my vehicle title to me to add their name as lienholder, but the title never arrived. They sent it regular mail, not certified. Then they turned my loan over to their legal department and tried to strong arm me into signing a settlement agreement. I have filed formal complaints with the Illinois Attorney General and the Comptroller of the Treasury. If anyone else has experienced similar problems, please post. Something needs to be done, the government needs to go in and investigate this bank. I had to cancel my insurance policies due to the severity of the problems.

I sure wish I had read some of these reviews beforehand. I did a car financing with SFB 19 Mar 12. I had to open special checking account for my real financial institution to transfer funds into for them to take the payment out of. I gave them the requested $25 check to open this account, gave them my car title. Ten days later, they still had not found the check or title. I had to produce another $25 check and was promised it would be taken care of the next day. Four days later, it's still not opened. Agent called and got something moving today I hope, 14 days after the fact.

In Dec of 2011, paid my car payment loan online. Unfortunately, my payment bounced the following month. On January 15, 2012, I went back on line to pay both December 2011 and January 2012 payments in full plus any late charges. State Farm bank had locked me out of my account . When I called State farm to pay over the phone they had notified me that my car would be repossessed at any time. The sales person said that my account was 41 days past due and in order to keep my car I would had to pay the balance in full. 5,896,40. I never received a phone call or letter in the mail. State farm Bank repossessed my car for only one late payment . This is the worst company ever. Please spread the word. Yikes.

As a customer for seven years, State Farm Bank contacted me four times to refinance my loan, and locked in a good rate of 4.125% for a 20 year loan in July of 2011 due to a credit rating of 755. Being a self-employed carpenter, I tried to send certified billing documentation for income verification, as the loan officer looked at the check copies and said, "These aren't even check stub (no joke).” Then he said, "Don't waste your money," when I offered documentation from my C.P.A. Then, he proceeded to accuse me and my client of tax-evasion, saying "It looks like you are not even reporting this." I have it recorded.

I am enrolled in online banking. My username and password are locked out so I can't get to my statement to pay my bill. The drones at SFB keep calling me but when I ask them to send me a statement because I can't get in the system, they ask me for a boat load of personal information. I am not giving my Social Security number to someone calling over the phone so I told them to just send a statement to the account holder. They have refused to do that because I won't give them my Social Security number. Why would the idiots need my number just to send me a statement? I will be filing a lawsuit against them as soon as this hurts my credit.

My husband received my credit card from our mail box and stared using it to pay his bills without my knowledge. When I found out about it, I called and closed the account. He tried to use it and was told that it was closed. Then, they asked him if he wanted to re-open, and, of course, he did. He knew all my information so they sent me another card. He gets out of the mail box and starts using it. After this, we really had problems and are now separated. I have called several times trying to get them to try and help me, but they will not. I owed only $3,000 something on this card before I married this man and he put the card amount up to over $10,000.

I asked to have the release of lien sent to the buyer of the car I sold. I gave them the address, called everyday to make sure they would, payed extra for overnight and they still sent it to my house. The buyer was pissed and they made me look like an **.

I am appalled that all these whiners complain about not getting credited for their credit cards, yet fail to use the automatic withdrawal program. Since having my credit with State Farm Bank, my AR has fallen from 9% to a low of 7% today. Bank of America is failing miserably and placing maintenance fees so their upper echelon managers and CEOs can keep their egregious bonuses. People should stop whining and understand that when they don't pay their bills, they are deceiving themselves and costing others who must replace lost capital.

I filed for a refinance loan. They took my money. I called and waited then, with 2 weeks to go to settlement, I called to see how everything was going. They told me everything was on time.

They raised the interest rate on credit cards 2 years ago and I called to close the account and asked why. Now I have called to try and get a payoff amount because I haven't used the card in over 2 years and the interest is such that I can barely make the payments, just to avoid late fees.

Well, my mom financed a truck and had me use it for her business. I paid half the loan off but construction being slow, I fell behind L payment. Actually 46 days late. Seemed to pay the loan being due 21st of each month on the 2nd or 3rd following month with 200 late fees. After paying in March 3rd, a week later they came and got the truck. I actually paid a little extra to help catch up on arrears but they came for it anyways. Just wondered if I had any rights. Also, they took it within a few days to auction. No chance of us coming up with moneys to get it out. Thank you.

I have a letter from L. ** with the last 4 numbers of credit card on it. It also contains 2 blank checks to be filled out in an open amount. If this letter got into the wrong hands, the damage to me could be very bad. Need I say more?!

I applied for a loan with State Farm Bank in June and mailed in the loan documents the first week of July 2010. On August 19th, a "closer" met me at my home after work to sign the final loan documents and the loan was set to close on August 24, 2010. The documents she presented to me were not even remotely reflective of the documents that I signed for a loan. My loan was to be in the amount of $103,672.72 plus closing costs of $3,098.90 and the following house payment per month: $563.67 and I pay my property taxes on my own; no impound fees.

Hi, I have been laid off from my job since October of 2009. We have a car payment with State Farm bank of 398.60 per month for our 2006 chevy trailblazer. We get $2400.00 a month from unemployment and we got behind on our payments. We called them and explain the hardship. At one point we were 3 payments behind but managed to keep on paying the dept. This past month, I went back to work and have been trying hard to catch up and at this time we are only one month behind on our payments.

I use online banking for all my online bills payment. State Farm's online system is created in such a way (confusing) which discourages you to pay it online. Nor will they send you a paper statement. So, pretty much you don't know where to pay your bill. And after you wait for them to send you an invoice, they will call you and tell you that you are late with a fee. At that time, you have to give them your credit card # right then. Such a crappy system. I used to use Chase. I had them for almost 2 years and never had a problem with anything. Now it hasn't even been 2 months and I have thousands of problems.

I have been a customer of State Farm Insurance and Bank for 10 plus years. In February 2010, I changed my insurance to another carrier, and then their Visa card interest rate went up. My monthly payment went from $300.00 to $750.00. No notification was sent, so I could close my account before the rate went up. I've made several payments at the higher rate and cannot do it anymore without starving my family. I have now closed the account and will continue to pay something every month. I believe in paying my debts, but when they make it this hard, it's like they want you to fail. With the higher interest rate imposed, I was struggling to put food on the table or pay any utilities.

A large CD expired today. By 9 AM, I knew I was not reinvesting with State Farm Bank, so I called to say I wanted to get it from them. At 1:30, I was in their office, and was told a form had to be filled out, faxed to the central headquarters, and within 4 business days, the funds would be transferred to my checking account at another bank. Since today is a Friday, I am losing 6 days of interest! It expires today. Do I have to accept these delays? The consequence is the interest it would have earned from the day of expiration, until it can be reinvested.

After years of being a customer with State Farm Insurance and have a platinum Visa card, last month State Farm Bank raised the interest rate so high my payment went up an additional $450.00 a month! I've never been late and always paid more than the minimum amount. They said they sent notification out in December, 2009. I never received anything from them regarding an increase in interest. I asked them if I could close the account retroactive and they said it was too late and referred me to a credit counseling agency. I'm making the payment in protest. Seems like this just calls for people to fail with them. It doesn't make sense. I wonder if there is a class action suit somewhere over this. No damage so far except to my bank account.

We filed for this loan "work-out" plan in Oct. 2009 and it is now April 2010 and we are like a lot of others getting the run around. My husband has had 3 back surgeries and in Dec. 2009 lost his job because he can no longer do the job. We contacted State Farm Bank to get some help being I am the only one working. They told us it would take 120 days from the time we applied. Well for some reason, when we applied in Oct.09, it took 2 months to be sent to the department to get the work out and as of 04-14-2010, it’s still being reviewed.

We have been trying to do a loan modification with State Farm Bank for 1 year now! For the first several months, they kept telling me to call back, that they had not got things set up yet. Finally, in August, they told me that it was and asked me some questions and they told me that I qualified and sent me the paperwork to fill out and request a lot of documentation. I filled it all out, enclosed the requested documentation and sent it back. I never heard anything and I called them and they told me that it had not been processed yet every time I called.

This credit card company raised my interest rate 3 times. They did not notify me of any changes. They said they mailed out notification last December, but I didn't see anything from them. I have never been late with them and have not been late with anyone for the past several years. I want my interest rate set back to what it was and the account closed.

I have been harassed unrelentlessly for approx three weeks. I got no less than 5 to 10 calls a day for the over the limit issue on my credit card. I have told them every time that, "As soon as I have the money, you will get it." I requested to stop the phone calls. I get called all day long at work. It is absolutely absurd and has turned this 20+ year customer of State Farm off completely. I will be looking to replace all business with State Farm immediately and will make sure that everyone I know is aware of the continued harassment purported by SFB.

After losing our home in an illegal loan, State Farm sent re-affirmation papers to my lawyer; well, apparently my lawyer didn’t care for the new terms and never showed us the papers. Next thing we know on a credit check, it shows that State Farm isn’t reporting our car payments to the credit bureaus and won’t no matter how much we tried. You know what the kicker is? Both of our cars are insured through guess who. They have been trying to sell us life insurance on top of that. Whatever you do, do not use State Farm Bank for anything.

I did a credit card balance transfer for a 0% interest rate for 9 months. On the third bill they added a large amount of interest. Payments are paid upon receipt of the bill with over the amount due, sometimes as much as double. I called them and talked with Keyonna and was told that my 0% interest rate was only for 3 months!

I went paperless with this credit card. I wasn't getting e-mails for my bill and I kept having to call and find out balance and payment. Company called me the end of September and said I missed two payments. I told them my problem about getting e-mails. Rep apologized and said if I made a payment over the phone, this would cover me for the two payments. Then I sent another payment right away, thinking this would bring our account in good order. I asked the rep if my interest rate would increase and she said no, our account is fine. We got a balance transfer offer for a low interest rate of 4.4%, so I transferred money from another credit card account. No sooner did I do this, I get a call from State Farm that we are past due, owe $600 plus for the month, and our interest rate is now 24%.

I purchased a vehicle in January 2009 and got my loan through State Farm Bank. This is a simple interest loan, and I asked if I could make my payment in incremental amounts due to the way I have to budget my money. I was told that this was not a problem, but now, it has turned into a nightmare.

We had a car loan with State Farm Bank , which we recently paid off this February, 2008. After making that last payment State Farm Bank sent us a letter saying you still own $851.27. We called them and asked them ehere did these additionsal charges come from and they really could not tell us. First they said well maybe you missed a payment I said no we never have missed a payment and if you show me or give me a date I will provide you information where it was paid. THey never provided the information. Then the next time we sspoke with them they stated that it due to several fees and late charges as to where the balance or additional charges were computered. So again we wrote them a letter and asked them to indicate or identify what fees we were charged and the date that late charges were assessed that were not paid. State Farm Bank again did not send us the information we requested, they sent us a copy of our payment history.

I have an auto loan with State Farm, I have been an excellent customer, no late payments ever, the loan is 2 years old. I paid a lump sum on the loan 1 1/2 years ago in the amount of $4,000 and then didn't make a payment until 10 months later when it was time to resume payments, at which time I returned to making payments on time without problems. In the meantime State Farm didn't bother to tell me that I needed to pay an extra $38 with the $4,000 to have paid the correct amount. Instead they turned my account into the credit bureaus as an adverse acct. saying I have been 2 months behind on my payments. Not once has any of the payments been behind. I have dealt with some of the rudest customer service agents, they have called me names and said I was a bad debtor.