Charles Schwab & Co. Reviews

Charles Schwab seemed like a Godsend at first, especially for a traveling medical student. I had recommended them religiously to everyone I met who asked anything even remotely related to travel banking. Over the last 3 days though, they have ruined their reputation with me by repeated blocking my checking card, 3 times in 3 days. I had to walk home because of them because I couldn't use my card to book an Uber and couldn't buy lunch either as a result.

We have been dealing with the loss of a family member which has created much confusion and stress. We tried to address concerns about consolidating multiple accounts and adding another member to one account to help with ensuring bills get paid during this difficult time. We continually hit roadblocks with Schwab as we tried to navigate this. We received very poor communication. Some of our questions and concerns were completely ignored and not addressed. One particular employee single handedly drove us to decide to never do business with Schwab. Again. In an age where we should be able to expect high customer service and understanding, we were treated as if we were an inconvenience. I am completely unimpressed with how Schwab does business. Very old school and not capable of adjusting to the needs of a modern banker.

Our Accounts with Schwab were closed out in March, 2017. In December, 2018 (21 months later) they arbitrarily claimed that Dodge & Cox had issued a Dividend both to our supposed to be closed Accounts with Schwab as also to our Accounts at Pershing, where they were transferred. They proceeded to usurp about $1,500.00 from these Accounts with Voya, without any proof and without our concurrence. They make the Clients pay for their incompetence and mismanagement and cannot be trusted. We have proof of this and have shared this information with anyone we know and suggested that Schwab should be avoided.

On July 25, 2019 I was trying to sell my last 100 shares of Amazon before they announced their second 2nd quarter earnings for 2019. I did not feel the numbers would be good and when I tried to sell my 100 shares close to the 4:00 P.M. close the system was down, they suggested on my PC to try again which I did and the system was still down. The numbers came out, they were down and I lost over 4,000 dollars. They would not help me in any way... They tried to say to had not clicked on the preliminary view of the order (not true, I did). This is not the first time they have done this to me. The customer is NEVER right, their ad on T.V. is NOT true, the customer NEVER comes first. I plan to post this on every social network so other people will not share this experience.

This is the first review on anything I have even done in my life. This shall tell you how upset I am. June 1st I opened the Brokerage account to take advantage of their checking account. Immediately I noticed the checking account was not coming up on my summary even though the Brokerage account did. I figured I give it a few days before checking again and made the mistake to make a small transfer to the Brokerage account. Checked again in July 5, still no account despite getting emails telling me to fund the checking account. I called and was told the account was created and that I should wait a business day for it to appear on my summary.

I opened a checking account with Schwab when I joined the Peace Corps. Thanks to some solid advice from a returned volunteer working at NerdWallet. There are no fees for international transactions and ATM charges get refunded on a regular basis, regardless of the ATM. The APY isn't wonderful, but the customer service is. Amazon Prime recently charged me without my consent for an automatic renewal of a tv subscription on my sister's Prime account, after her own debit card didn't go through. Prime refused me a full refund over the phone, but Schwab ensured I received it. I was barely on hold before Schwab customer service was kindly and professionally connecting me to the assistance I needed. 5/5 stars for easy mobile banking, check deposits, no fees, and phenomenal service.

I became aware of an account that had been opened in my name back in April. I immediately called the customer service number and the account was closed. Fortunately, there was never any activity on the account. I asked to be sent a letter confirming that the account had been fraudulently opened and that it was now closed. This apparently is too difficult to do. I have called 4 times over the past month and still no letter. I can't speak to anyone on the fraud team as they can only receive emails from the customer service rep (per the rep). I will continue calling weekly until I get a letter for an account I never opened. I pray no one else has to go through this.

Be very careful when investing with Charles Schwab. They delay your requests. I was aware of the sell off that would occur due to the China tariff trade wars. So, I requested they sell my stocks. Later, I checked my account. They did not do it so I called. They told me it would be a couple of days. In the mean time, my portfolio declined in value - big time. I was told that the stock market would crash if they sold my stocks all at once. Hmmm??? I'm glad I did not invest all of my money with them. My other two brokerage firms, by the way, were able to sell off my stock immediately. So, I saved with them. I will use the other firms and not return to Schwab.

They finally transferred my money to a IRA. The sad part is that they took so long the stock prices went up and I obtained less shares. I'm making money again and that is what needed to happen. For now I'm staying with Charles Schwab and this may be temporary depending on future transactions and how I'm treated.

I have been a longtime customer of Charles Schwab and was looking forward to getting my son signed up on his 18th b'day. My son turned 18 today and I wanted to take him to our local CS branch and open a brokerage acc't for him. A gentleman (Jacob) gave us a warm greeting and asked how he could help. He gave my son a laptop and told him to go sit down (in the lobby area) and fill everything out.

My experience was short of kindness. The gentleman named Cory **. who picked up the phone in Phoenix. I just wanted to ask a basic question... He was so rude on the phone. I've been a past customer and I believe he knew who I was. And when he found out it was me he wanted to just pass me off and transfer my call. It was just a basic question I had about my account. He was really rude and he has been rude to me in the past. I believe he's under the money transfer to Schwab Department For new clients... Someone needs to talk to Corey ** and explain to him that customers need to be treated with respect. As a lady I felt very discriminated against and I believe he did discriminate against me.

I meet with Mike, gave him a copy of my POA for my father. My father has his SS directly deposited to this account. I asked for the correct routing # and Bank account # so that my father and I could call SS office and change to his local bank for convenience purposes. When we called SS they informed me the info was incorrect. They did tell us that the bank was JP Morgan but we still needed the Routing and account #. Mike w/ CS originally stated that he had no idea why there were JP Morgan transaction showing up on my father's account (you will never see these transaction on your personal statements).

I initiated a Money Link transfer to a Schwab account in February of 2019. Charles Schwab debited the transaction on a problem with JP Morgan who handles their ACH transfers for Money Link. Everything looks fine until March 2019 when Schwab decides to make an adjusting accounting entry and withdraws money from my account, resulting in me losing around 300 dollars. I sold all of my shares of stock in my Schwab account and have decided to leave the behind company forever. They cannot expect to conduct their transactions so recklessly and without notice to their customers who have bills to pay.

Competent, courteous and stockwise brokers. A pleasure to do business with and if they cannot respond to questions they will supply the answers through thorough research. Also excellent on mailing requested documents if available.

I use my mobile device on a regular basis to watch my account and trade on a daily basis. The fingerprint login repeatedly glitches and makes you enter your password and online I.D. Then you have to opt into the fingerprint access. This is frustrating. As you all know, prices can and do change in seconds. I have lost hundreds over the last week and a half due to this. If I’d of been able to use the fingerprint to log in, I would have been able to lock in trades that increased my portfolio value. Thanks for being a fortune 500 company with a very hit or miss APP. Not like we can stroll around with a computer strapped to our necks.

Just beware of being lied to. Very, very difficult to get funds transferred from the company. They sure accept funds easily enough. Beware! Terrible, terrible, terrible. Please shop around! They are just plain old money grubbers. As long as they are getting the money, everything is fine.

Deposited $25K with them and apparently the next day had $25K to trade stocks with. Tried repeatedly on each of the next 3 days to place a trade (listed stocks, no margin) with said $25K. On 3rd day as trade I had been watching zoomed beyond my buy, I contacted customer service. Apparently because I had a futures account with them as well, those funds were tied up in Never Never Land and I could not place a trade. Now that trade is gone.

I used Charles Schwab & Co. for the first time and it was the worst experience ever. They are only about the money that they can get in. They do NOT CARE ABOUT THE PEOPLE! Invest your money somewhere where they care about what is best for you in the long run because once they get their hands on your money they WILL NOT GIVE IT BACK! DONT TRUST THEM. RUN FROM THIS COMPANY. TRUST ME. RUN! You're better off keeping your money in a shoe box!

They allow you to trade stocks even if you do not have the full funds to cover, or the transaction will place you in a day trader situation. They take their commission for the trade. Then later in the day you’re notified that your account is now in a 3 month suspension due to the trade, which they allowed and got paid their commission for.

Charles Schwab does not seem capable of dealing with any situation out of the "norm". While traveling abroad I tried to have a wire transfer sent to my account from Germany. The reputable sending bank was provided all the correct wire information and as I did, quadruple checked it. The transfer would NEVER go through and every single person I spoke with made me feel like a terrorist. There was NO REASON for them to reject the transfer yet they did repeatedly and kept telling me to call back or recheck. They are OK for a checking account that does not charge foreign currency exchange fees but anything more complicated than that - FORGET. My many calls must have been well documented on my account, yet each time I contacted them I had to start from scratch. I was exhausted trying to communicate with them. They need some serious help with customer relations and getting their act together. I finally gave up... :o(

We have been going around and around for 3 months trying to get funds released that belonged to our deceased father. Schwab acts like it is THEIR money we are trying to get released, and even though we have followed their guidelines TO THE letter, they continue to stall and act like we are making an unreasonable request to close this account and just get a damn check. If I had to invest money someplace, it will NEVER be at this dishonest company! As if it weren't bad enough to scrape up enough money to bury our dead relative and pay off debts, they have to pile on by stalling, lying, delaying and generally acting like we are criminals. I hate this company!

Here is real trade example from Schwab International account: 1. Acquisition of 1500 shares ASNS on 02 Jan 2019. Security Description: ASNS Arsanis Inc. Action: BOUGHT. Trade Date: 01/02/19. Settle Date: 01/04/19. Quantity Price Principal Charges and/or Interest Total Amount 1,500 $2.3492 $3,523.80. Commission: $4.95 $3,528.75. All is OK so far.

I called in to a local St Louis branch to ask how I could drop off a check to further fund my account. A representative from Denver answered, even though I called a branch in St Louis. The Schwab representative was hostile and was trying to pick a verbal fight with me. He was very passive aggressive and unhelpful and I've never had such an experience before. This is a financial services company and I am very disappointed to learn the people behind the management and service of our money. I DO NOT recommend Schwab.

Charles Schwab is not a choice for me, as after a few months I closed the account. Why? Having invested for close to 50 years they would not allow for me to purchase call or put options! They would not even allow me to sell covered calls! Their website has serious flaws. For weeks I kept getting the guide to Schwab introduction box, no matter what I did. Each time I logged in there was that dialogue box, time and time again.

I traded a stock based on Charles Schwab research information. I was charged 6% over the bid and 3% over the highest given daily stock price based on info given from the Charles Schwab website. It was an instant $600 loss when I submitted the purchase. When I called to inquire, they offered a $50 credit to my account. ***My bad I guess but, don't trust the information provided by Charles Schwab and don't ever perform a "market order" on a stock purchase because they can charge whatever they want for a stock without asking you if you still want to buy/sell it. This could easily wipe out an entire account on one trade.

If you ever have a problem with your account; you will find them to be very arrogant. I made written requests regarding my account and they ignored these requests repeatedly; requests which I had no problem with other brokers. I have closed both accounts and moved to Tastyworks. I have no such problems with them; great broker.

I have used Charles Schwab bank to wire money overseas, it has been almost two months now and I am still waiting for an answer. Whenever I called them, I get representative that blame the Federal Reserve, and they can do nothing about my money. This is misleading, and further covers up a flawed banking system that lacks the ability to track payments. When they don’t arrive at the supplier’s bank, payments cannot easily be found and recovered. Banks are supposed to be trusted institutions. However, their outdated technology leaves customers vulnerable to these issues. When these problems arise, banks don’t provide adequate support. It seems they either just don’t care enough or they simply lack the technology to adequately process a payment across borders.

If there was NEGATIVE STARS I would give this company -5. I am a public speaker and a business coach and have lectured around the world for 22 years, so they really messed with the wrong person, they shall be my ongoing example for my lectures about HOW TO LOSE CUSTOMERS. I was testing the experience of investing with them with little money to go ahead in 90 days and starting investing 6 digits... But they TOTALLY MESSED UP BIG!!!

I tried open Charles Schwab account today. They told me that I can't open account with them anymore because they said it was fraudulent account. They didn't even try to help me fix my account or anything. That whole company is full of crap. They try to get invested into their business and company and they don't even tell the reason why they closing your account due to a business decision which I think is bunch of bull crap. To me they try to scam pay customer's that has account with them. They were being discriminated against paying customers that has put Money into your company and not telling them why you closing their accounts is bull crap.

I realize that Schwab is in a regulated industry but their speed of settling sales and transferring money is abysmal. Confirm sale of mutual fund on day 1, cash not available in account until day 4. Request money transfer (remember, this is CASH!!) to my bank and it's another three-day process - minimum (Fidelity is two!). This is not the 80's. If PayPal can confirm a $5000 payment to China in less than an hour what the heck is Schwab doing with my money? (It's called "float" and the longer they can hold it the more they make on it and you are making nothing!!!

Ever since opening my brokerage account at Charles Schwab, my debit card has been declined 90% of the time for "fraud monitoring". No matter how many conversations I have had with representatives and supervisors, explaining that I travel a great deal for work, my card is almost always declined. I cannot use it with colleagues, socially or anywhere I am known, as 9 out of 10 times I will be humiliated. That is then followed by the same aggravating 20 minutes of waiting on hold, followed by "verifying my identity", on average 2-4 times a week. Do not ever leave home thinking you can access your funds, because chances are, you can't!

After 9 months and 48 trades I had 6 funds out of 21 making money. I lost 8 percent of the amount I invested. It was the worst mistake of my life. I won’t advise anyone to invest with them. They charged me .026 percent to manage the account with a financial advisor. It had a satisfaction guarantee. I called them and they told me they would only refund me one quarter worth of fees instead of 3 quarters. I’d highly advise to stay clear of Charles Schwab.

I was with SCOTTRADE for a long period of time and they were good. Good trading and good customer service. TD Ameritrade bought them out so I moved to Charles Schwab. Their trading platform has some kinks but if one is careful, there's no problem. Charts could be better as they are not as good as Scottrade. Been with them for about nine months and I would recommend them to anyone. Haven't traded on margin so I can't tell you how that will work out. Their site has more locations for information than one can shake a stick at. They do have some sites that I used that are better than Scottrade. It did take some time to get used to though.

My employer set up a Roth IRA account for me through Schwab. Shortly after, I got a new job and new 401k. The process to transfer my money was EXCRUCIATING. The first woman I spoke to had no I idea what she was talking about, and directed me to contact the new investor. The second person I spoke to told me I needed to mail in a special form because they could not make the check out to the new investor. The third person I spoke to told me I didn't need to do that, just fill out a form online.

I've been in the industry as an employee of a brokerage firm for nearly 5 years. This is not the place to open a brokerage account, plain and simple. There are far better options out there like Ally Invest or Fidelity. My experience at Charles Schwab has been by far the worst experience I've ever had with a financial firm, banking, investing, etc. It takes days to even get an account approved, when I uploaded my documents (license, etc.) it took 48 business hours for someone from service to even review it... a few days later, and I HAD TO CALL THEM back to ask what was going on. Turns out, because I'm affiliated with another broker, my account required more paperwork... why didn't they call and just tell me that?

I've been given the runaround about cashing out an old employer contribution. I've been told something about the patriot act and it takes 2 to 4 days to finish so I can have access to my money. Yesterday I spoke with someone there that told me it takes 2 to 3 weeks. A supervisor said the website is correct about the 2 to 4 days. It shouldn't take this long to verify my address or identity. All I want to do is get my money so I can pay for my cancer meds. They say they need to verify I live at my current address and it takes so long to do that but in the meantime they keep sending letters to my house so they know I'm here otherwise they wouldn't use mail to communicate with me.

I have been with Charles Schwab for years, since 97? Until the last 6 years, I did my own quite passive investing, index funds and what not. Consistently mediocre returns. So, I decided to go the managed portfolio route... over the past 5 years. Again passive involvement (3 phone calls in 5 years) with really just moderately aggressive initial direction provided. Over 5-year span, I had a 3.8% return annualized return. So, no, not satisfied with Charles Schwab. Recently jumped ship. My exit talk with adviser was interesting. Older fellow obviously very intelligent and experienced but perhaps just too smart for my own good.

Schwab offers a daily sweep of your brokerage cash into many different mutual funds. These funds have paid you over 100 bips on your money. Schwab decided to change this and most will not realize that going forward you will only earn 30 bips on the money. This is shameful as they are hurting the clients that helped them. In one cash their treasury sweep fund has $9 billion. And they will save over 100 bips. Shame on this, shame on them. Protect yourself and make sure you move your cash to the mutual fund for a higher payout.

I keep getting locked out because of their vocal recognition password and web password system 5 times in a row. I have to call support to get it fixed with apologies from their technical dept. Ever heard of the saying "The Front Line Doesn't Lie?" Well their tech line says they have had a lot of upset clients because of their password system failures. So to continue, I wanted to sell all of my shares about 300k worth. This was a time sensitive issue and I tried my web access and of course it read that I was locked out and needed to call tech support again, feeling defeated once again.

The consultant Raj from their Edina main office was not capable to open accounts since 5 weeks as he did not know how. Then he instead of putting some funds in a traditional mm account he purchased mm funds. On those he in writing quoted a different interest rate that it pays - and it fluctuates. Quoted me a different yield on my T bill purchase. After speaking to Chris ** in their corporate office I was belittled and due to the fact that I have a German accent. Told me I misunderstood (I have all in written form and on tape). Borderline discrimination. Disgusting. They will lose my accounts and get sued to the fullest extent the law allows me.

My account was restricted upon first opening it because apparently while sitting in my room in northern Virginia, I was "outside of the United States." Hmm... last I checked Virginia was still part of the United States. I am not using any sort of funny program that throws off the location of my IP address. Just Chrome. So then I call Schwab to get this figured out. I am told "they should have it figured out soon." Okay. So I wait a week. Still restricted. Wtf. So I decide to chat with an agent this morning, and lo and behold, this is when I am finally told that my account was restricted for opening the account while I was outside of the United States.

many processes were paper based and redundant. finally schwab rectified the mistakes and shortcomings after my complaint to the top management. i could file everything online and i was promised to get better response times in the future. people make mistakes but it is most important how they make up for. by providing special service after many mistakes. schwab has proven that it is an excellent company. the free debit card refunds all worldwide atm fees and does not charge any bogus fees (international fees, conversion fees etc) as most other cards. for the card alone, schwab is better than most other brokers.

Updated on 10/31/2019: So this is an Update from 2018, I've had Schwab now for over a year and it's been pure joy. 1. Customer Service is super fast simple chat while logged in takes 2 mins. 2. All ATM fees all over the place refunded, I work in Boston and my old bank Bank of America is everywhere. I use their atm, and it cost $3. Schwab refunds it at the end of the Month. 3. Great interest rates compared to other Banks, BOA gave me 0.02% for 23 years, Schwab gives me 0.20% Checking and 0.23% Savings. 4. Cost? Free, I have paid nothing for this great bank! 5. I started messing around trading with a few buck learning the stock market, each buy/sell cost me $4.99 each. I made some scratch nothing huge enough to buy a few pizzas. They just changed. All trades are free now!!!! 6. I connected my other AMEX Savings to this bank and transferring money has been a breeze. Schwab has been night and day! Highly Recommend!

I recently received a check that I needed the funds from the same day. Because of this, I opted not to use their mobile deposit feature (which says it takes one business day to clear), and instead drove to a branch to deposit it. When I tried to use the money later that day, my account showed a zero balance. I called and was told that there is a five business day hold on all checks. I asked for an exception and they said they couldn't provide one. Nobody told me upfront that it would take five business days for the check to clear, and I was left stranded without the money I needed to pay bills. I will be closing my account with Schwab and banking elsewhere from now on.

DON'T get a Charles Schwab Debit Card and think you will have any fraud protection. The company is extremely crooked. I traveled to a foreign country and attempted to make a $400 purchase is a store. The store owner was crooked and after swiping my card through her reader twice told me that the machine wasn't working to print me receipt. She had me sign a scrap of paper that was barely readable.

I have had many problems with banks; since I started using Schwab I am a trouble-free banking customer. I recall how livid I was in the 90s when Washington Mutual would not refund my $470 Christmas money IBM.NET stole from me... Well they told me to go to my bank so I really feel like Washington Mutual owes me... Well "never again". I know Schwab is a real bank and they will back their real customers.

For 2 years I have made a simple request: I want to have fingerprint recognition on my smartphone and fob for my desk computer. SIMPLE REQUEST YET NO REASON GIVEN FOR NOT DOING IT! Who want to travel with a FOB??? I want to be able to check my accts with my fingerprint authorization when I am traveling. With Schwab’s IT it is either/or not both! A 1 star for their IT Dept, and UNRESPONSIVE management. THANKS.

I have no doubt that Schwab has the best people, the best service of any broker in South Florida. The Boca Branch is simply amazing. They have all the resources you need but most important they have the best people to help you with what is good for you. They leave no stone unturned.

I agree... Schwab is totally unprofessional as is evident in their simple math calculations and what they reveal to the customer. Here is our correspondence with them. NO ANSWERS... AT ALL! Additionally, they have rules and such that are quite secretive as I have yet to receive them. HOWEVER, when I do something such as increase my contribution rate, they come back with CANCELING my request citing a 60 day period for which you can not raise or lower your contribution rate AND telling me that they will apply the contribution change NEXT YEAR! No authorization from us at all. No communication from them. No requested copy of the rules and regs and such.

Having trusted my broker (and I still do), I took his advice to invest in an IRA Dividend account with Charles Schwab. The market was up over 25% over the period I invested and my portfolio was down 10%. OK - so I made an error trusting a supposedly credible Charles Schwab. What bothers me most, is the way they handled the closing of my account. After almost 50 days it still isn't transferred over some issue or another. Additionally, the gentleman I spoke to, allegedly at CS, informed me that my account is being handled by a 3rd party. Huh? There is no need to beat a dead horse on this - just beware where you place your money. Do not take anyone's advice when they drop the name CS. It's a gimmick... at least in my opinion.

I am a customer with Schwab for almost 30 years. Since about last three and half weeks, I am trying getting 2007-2008 statement for Citi Group trading statement for the litigation for the stock traded between FEB 26-2007 TO APRIL-18-2008. I had called Schwab customer service for at least 20 times! Every time hearing different answer and still I have not received any response from them. Extremely disappointed and maybe close the account with them! If thing not resolve! You can contact me @ **.

Yesterday I needed to contact Schwab because I could not log into my account. It didn't recognize my password... strange, since it was stored and automatically applied. I couldn't reset the password online and needed to call them. As a result I reset the password which worked properly. Today, once again, the Schwab site does not recognize the new password. I am not resetting once again (6th time in 1 year). Little reason to continue using this company. If this is the way they handle their IT, they are in entirely the wrong business.

I started opening my account in Charles Schwab from abroad (Germany) in November 2017, went through all the hell with voice calls to the US and a fax to the US (have you ever tried to send a fax to the US from outside of US?). When I opened an account, I warned them that I'm moving across the world and may move to another country in the next year - they said: "not a problem". Then in January of 2018, I left Germany and initiated change in my address and tax residency (by Germany law I immediately lose my German tax residency after I leave it).

In the last 72 hours I opened a trading account without an issue with Charles Schwab. I was ready to make a deposit from my own personal checking account into this brokerage account to start trading, then I got a notification that I had a hard inquiry on my credit from Charles Schwab. First, after my account is opened they conveniently pull my credit, without authorization and second, I in no way applied for any credit based anything with Charles Schwab. I have since asked for immediate account closure and was met by a rude customer service agent who only made excuses as to why my credit was checked. This should never happen to anyone and is fraud on so many levels. I didn't need credit from Charles Schwab nor did I apply for it in any way shape or form. This company should be prosecuted for this, as I am sure this happens to many customers.

I did a loan payoff in December, I sent on 7th overnight, they received on 8th, and processed and credited on 11th. Just did another payoff on 18th, and called over the last few days, today on 3rd day I was told it was processed and completed to where it would be credited end of business day. I still had not seen, and called only to be told it was still processing. It’s a bunch of bs, different stories everywhere. Mishandling of my money. They changed processing centers, just irritating. Would not recommend using them for your retirement account.

Here's the backstory. I recently moved from California to Florida and I will be traveling internationally for the next 6 months or so. All of my personal identification is still for California as I haven't been able to switch it just yet. I filled out an application to open an account using the Florida address to make sure I could receive my debit card prior to departing internationally this week. This is where the mayhem ensued...

My account was closed due to my credit score which was not told to me that could even happen while I was signing up. I guess my money is no good here. People with less than perfect credit are not alowed to invest and make money to better their lives. This world we are living in keeps getting worse and worse. The system is designed to keep people at the bottom stuck there and extremely difficult to climb to the top. Now you can't even invest your own money on your own terms. This makes me sick. Other people have had the same problem as me and actually lost their money because Charles Schwab closed it on them for no reason other than credit score. It's our own money wtf.

I use a financial advisor who picks the stocks or funds I invest in and he charges me a small % of my portfolio value quarterly. The costs from Charles Schwab are minimal and the online reports are excellent.

When I phone in I get fast answers and the responders are polite as well as helpful. It is a pleasure to do business with this company. Their website is easy to navigate, everything is clearly explained.

Applications are user-friendly. Online representatives are readily accessible. Fees are fair and reasonable. We have no reason to search for other options.

On my first occasion of purchasing any stock I called and spoke with an advisor. He explained to me how the different ways of purchasing stock works. He then asked me what I was considering buying, and laid out exactly how it would play out. He gave me the option of me going online to do it myself, or he could do it for a small fee. I chose him to do it and he waived the fee! Even after spending time to educate me, he did it complimentary. I felt comfortable and empowered.

I opened a brokerage account with Charles Schwab. I opened Feb 12, 2018. My Scottrade account was closing due to merger so I setup transfer of shares to new brokerage account Feb 15th. The most recent communication I received from Charles Schwab was that it would be completed by March 5th. I attempted to open a checking account to deposit more funds via direct deposit. Next notice was that it was completed but I was unable to login to verify. I tried resetting password but no password reset link was emailed. I called today and was told my brokerage account was closed due to Equifax report pulled when I attempted to open a “savings” account?

Website has helpful tools to manage your investments and it is very easy to navigate. If you have problems or questions the personnel at Charles Schwab are great at helping you out.

I've been with Charles Schwab since 2004 and have always been impressed with their professionalism as well as the ease in using their website. They are well worth the fees.

Charles Schwab Bank is the very best bank that an average Joe would ever want to bank with. I will not review the brokerage aspects as I have only made few trades over some period of time and I was satisfied with the executions 100% of the time. I lost my account however and it was my own fault. I had over-drafted for a period of 90 days and then it was closed down. It was my own fault, I was going through a difficult period. With that said, I once had to overdraft my account each and every month for a whole year and then wait for a direct deposit. I never once got charged an overdraft fee and I have always been reimbursed for my ATM fees. The customer service was always impeccable, (until the lazy generation has begun to creep in however) with 24/7 phone access and internet access to a live rep during the day.

My wife died on 7/23/2017. As of 02/12/2018, Estate Services has still not resolved their internal needs to settle the estate. They are the only people, of many accounts, to seem to have no empathy, understanding or need to act in a professional manner. I am at a loss as to who I can complain to. I've had to spend $2,000 on legal fees just to get them the documents and Estate Distribution Division still has not taken action after having the paperwork for one month. If someone knows who I can complain to, please let me know.

I opened an account with these FOOLS in Nov. 2017. I just got notified today that they will close my account. When I called to ask why, I was told it was a "business decision" and that they do not have to disclose anything beyond that to me. First, how RUDE that hardworking people such as myself would trust you with one dime for you cowards to turn around and treat me this way. Is this what I get for investing with a morally trashy company like Charles Schwab? My situation, you might ask? I opened an investment account, I bought large stocks in 4 companies and then used a few more thousand to invest in altcoins. THAT'S IT. Thank goodness I didn't push all 3 of my 401k accounts over to your institution because your company is completely unprofessional and unworthy of having ANYONE with a brain do business with you. Go down in flames, Chuck.

I have been with Charles Schwab going on 10 years. I have invested well over $20,000 of my hard earned money with only a few mistakes on Schwab's part which was made right by granting me free trades on a consistent basis there for a while. Fast forward a few years I inquire about shares from a spin-off that I've never received from Schwab. After their lack of intelligence on the matter, they investigated it. The very next thing I know they're telling me they're closing my account and when I asked why they simply said, "We don't have to tell you why. It's just a business decision." This isn't some department store account. This is my finances, this is my money. They sure weren't singing this song when I was dropping tens of thousands of dollars into my account and paying all their commission fees. RUN FROM SCHWAB - CRIMINAL.

I opened an account there last week, and it turns out it is the WORST experience ever! Shame on this brand! How dare you people bluff on TV that this is the “Most Satisfied” brand! Until now, nobody takes care of my account! Nobody takes care of my verification docs at all! I went to the branch, and the staff asked me to go home and open the account myself! I uploaded my file, yet nobody even looked at it! I called, while it asks me to wait more than 20 minutes online EACH TIME! If you people think every client who opens an account is trying to launder money, then do this ** business!!! Shame on this brand, which does not take care of its customer at all!

I have a managed account with Schwab and could not be happier. The website is easy to use and withdrawals are quick and easy with only a short security delay. Security is strong, with immediate notification of any account actions taken. I have dealt with several other firm, I found Fidelity to be good but I would rate Schwab equal or better. Vanguard is a nightmare.

Charles Schwab (CS) has been administrating a pension plan that I have with a previous employer. I was eligible to commence the first pension payout in January of 2017. I first contacted CS in early November of 2016 to start the process to receive the pension. They sent me paperwork that I completed and returned to them via registered mail within 24 hours of receiving it. I won't go into all the extremely frustrating details here, but I had to CALL THEM 7-8 more times over the following 6-8 weeks and suffice it to say, the first payout did not happen until Feb. 1, 2017. Even though they supposedly take notes of each conversation they have with customers, I pretty much had to start from square one each time I called them. I got different answers each time and NO ONE ever called me back, even though I was assured someone would.

As a single mom attempting to save for retirement, I transferred a couple Roth IRAs to Charles Schwab and opened an account to deposit cash to pay for fees, and save money until there was enough to open another IRA. The charges for this account were so high, that they emptied the account of every dime and closed it, several hundred dollars in a little over a year. The fees on my IRAs likewise were so high that over several years, the IRAs only increased in value by a couple percentage points. If you are a hardworking, low wage earner hoping to save for the future, Charles Schwab is not the place to do it.

This bank is the worst and I mean the WORST bank to ever deal with. This bank should be ashamed of how they even conduct their business and should be shut down IMMEDIATELY!!! I tried to explain to the head managers that they reversed a lot of my money back to a crooked person who said that I was doing fraud like activity and once they seen that he was lying and I was telling the truth the bank wanted nothing to do with this issue anymore and told me I would have to now deal with this in court even after I proved my innocence to the bank. They also now have the nerve to tell me not to contact them anymore because of how badly they messed up. The Crook (Brett **) even so much as tried to write a check to try to make it better however he wrote it for an amount way LESS than the amount that he now owes me. I CAN'T BELIEVE HOW POORLY THIS BANK WOULD ACT. SHUT DOWN YOUR BANK!!!

I opened a dispute for a charge on my checking account with Schwab. They didn't tell me, however, that they would withdraw the payment from the vendor and hold it in limbo while the matter was in dispute. Over 2 weeks and more than 20 calls, I was condescended to by their customer service reps and blatantly lied to. Out of my 20 calls, only one customer service representative bothered to call me back and explain that the money was, in fact, suspended, and that was why it was not showing up in either my account or the vendor's accounts. The others danced around the question, never answering it or just giving me incorrect information, and never bothering to find an answer, just saying, "Well, it's out of our hands once it leaves the account," which is not at all what happens. As soon as the dispute is resolved, I'm closing my account and moving my money somewhere else.

I read a bunch of bad reviews about the way they lead you on only to cancel your account and call it a business decision. In my case, there were two hard inquiries and so many back and forths. Very bad practice. I don't know why companies like this think they can keep running over people. I hope one day the consumer is not only able to voice out these frustrations but effect change. They have a very bad practice of yanking the ladder right off under you... Bad company!

Too bad there wasn't a zero rating on this lawyer. I hired this Law Firm to take on my case. I was hit in the head with a hammer by a contractor. They took several months to even review my case. And in that time I got a snotty lawyer that decided he would see if he could have time to take my case. Do not use this lawyer.

I opened an account with Charles Schwab & Co. and received all the paperwork in the mail, spoke with a broker and deposited thousands of dollars into the account. A few weeks later I received a letter stating my account was restricted and was being closed and that I needed to remove my funds. When I called the branch office and the Customer Verification number provided in the letter I was told because of my Equifax credit report my account was being closed.

I've had an acct there since 4/17. Up 'til this evening I was a happy camper. Now, there is a trust issue. About 5 months ago I called and asked a question and got an answer I liked. It involved fees. Today I was informed they have no record of having said/told me this and they are denying my solid memory of what I was told. I was told I am mistaken. I am positive I am not mistaken as I made notes of the date, time and person I spoke with & what they said... Trust is not a minor thing with a firm that has my money. I am now about to transfer my holdings someplace else. If anyone has good or bad to share about being a Schwab customer, I'd be thankful to hear. Most Appreciated.

I approached the only local Charles Schwab office in my area (Burlington, VT) as I was interested in rolling over 2 pensions and my 401K savings into an investment vehicle. I met with Mr. ** in August and shared my information. I followed up again a couple of weeks later via email to which I received no reply. I guess this firm is only interested if you have $1M or more to invest.

I've had probably 10 calls with Schwab's customer service department, and I dread those calls. I am always on call for what seems like forever, and when I finally connect with a representative, they usually don't know what they're talking about. I have to repeatedly talk them through my challenge, and I find that I already know more than they do. Then they put me on hold again to ask a "specialist". I am currently on one of those phone calls right now. I've banked locally and with an online bank, and Schwab's customer service representatives are comparatively incompetent. Maybe they aren't empowered with enough knowledge to do their jobs well. So yes, I'll hold...

Earlier this year I started consolidating to Schwab all my accounts, across different banks and brokerages. So far, I could not be happier with the customer service. The only weak area, IMO, is the need to perform the occasional task using old school printed-and-mailed forms. That is a minor inconvenience, however, given the strength of Schwab's Intelligent Portfolio offerings, the easy-to-navigate website, and really solid interest rate on the investor checking account. Over the years, I've gone through Fidelity, Vanguard, E*Trade, T. Rowe Price, and, way back, CSFB/DLJ Direct, plus too many banks (regional, national, and local) to count. All have strengths and weaknesses. Schwab has offered the best experience for me, thus far. It took a while, but it feels like I finally found a forever home for my savings and investments.

I can't get a my money back from Schwab around 2 months already! Schwab's reason. My printed name and signature on the same line. After I fixed it they always looking for new reason... Example team which consider action, give money back or not, is not ready for consideration or you have SSN good but why you don't have foreign I.D number... I need this money to pay my mortgage in US. Probably I will lose the payment. This company not suppose to work with customers in area of FI.

I have had a securities account with Schwab for years. They closed my branch (Southfield Michigan) and my broker disappeared. Recently I received notice that one of my holdings had been sold. I never authorized such a sale. I have tried for weeks to reach someone to find out why. It has been maddening trying to reach a person to talk with. All local branches refuse to answer their phones. Calls are transferred to a central office and you wait for half an hour to talk with anyone. This is the worst brokerage ever. Run, don't walk. I am closing my account as soon as I can get into a branch. Charles Schwab, you should be ashamed of your company.

I moved abroad to work for an international company. After speaking to a friend they informed me that Charles Schwab was a great bank for people working abroad because they didn't charge foreign transaction fees etc. So I looked into it and spent at least an hour on the phone with a representative, explaining my situation- that I was already abroad but wished to open an account. He said that was fine, all I needed to do was transfer money into the account and later that week I could request that the debit card be mailed to an international address.

My family & I switched our brokerage accounts over to Schwab and our banking. We consolidated and thought we made the best choice for our family before left on vacation to Europe. Nearly a week after being in Europe, I head out one morning to find a coffee stand on a scooter we rented. I find a cup of espresso, I reach for my wallet to hand the barista my new Schwab Bank card. As I take a sip of my espresso, the barista tells me my card was declined! I only had a $20 US bill on me, no euros. I was depending on my card. I give the barista my $20 For the coffee. I drive back to our hotel and call Schwab to find out that all of our accounts have been closed due to credit!

Had an account in Barrington, IL. Was switched to Schaumburg, IL with my knowledge. Quarter meeting was always a battle because, my work finish time is 5pm. Advisor and Schaumburg office account person was complaining about out 5:15 pm 30 minute phone call. Numerous last minute schedule changes due to family issues... Do they want to be advisors to my schedule or not??? Sick and tired of this whining bunch of so called advisors. Oh, and by the way, having so many "accounts" with little growth even though the market had been breaking records. So long Schwab, and hello to another group.

I discovered fraud on my Charles Schwab account. After many delays, and much lack of professionalism, after 6 months they decided not to pay the claim because it was just outside of a 30 day period for filing that I did not know about.

I applied for a Charles Schwab website ID and a brokerage account on Sunday the 21st of May 2017. That was nine days ago as I now type. Within a few minutes I received this email: "Your Schwab One Brokerage account is now open. Your account number is **. Your options application will be reviewed within the next two business days. Your Schwab Bank High Yield Investor Checking account is pending and will be generated within 24 hours."

First of all in the 90's I was administrator of a small banks employee 401(k) account and it was held with Schwab. They were wonderful and extremely easy to deal with. Then I inherited a small IRA from my ex. I was the beneficiary but his mother disputed it saying he told her she was named on it. This was the only evidence she had. Schwab would not release the money even though it was their signed beneficiary form which said it could not be changed unless in writing. So I was forced to hire an attorney and 10 months and $20,000 in attorney fees the judge upheld the beneficiary document. On Monday, May 22, 2017 my attorney drafted a letter with all of the information and the order from the judge and faxed it to the number we were given.

I have been with Schwab for many years and have been happy with them up until the last few months due to continued website outages. But yesterday really fried me. I had 250 shares of MOMO (earnings due out next morning) and I had put in a trailing stop a few days earlier as this was a new feature for retirement accounts. I noticed the stop was for only 100 shares so I clicked on "Cancel" order button, to so I could cover all my 250 shares, as that is the ONLY option available. A message popped up stating something to the effect of "transaction could not be completed at this time, try back later." So I tried it again and got the same message. I waited a few minutes and tried again, same error message. My surprise came when I went back to my Account --- Positions page and it shows -50 shares of MOMO and a "Securities Due" message & a phone number to call at the top of the page.

My cousin and I both have had Schwab brokerage accounts for 15 years. Recently I needed to access a 1099 online. At that time, I saw an account for my cousin listed with mine by her name. I called to question financial advisor. Was told they would contact Schwab and have removed. Later found the account listed because 14 years ago, she asked me to be POA over her accounts while out of Country, which we both had forgotten about. A few days later when I checked my account online, I was down significant amount of $. Schwab had been including her asset for 1 account with my total assets. When contacted told because I was POA. Did not include assets though, from other account was POA for. They will not give me explanation for this error. Put total responsibility on me not checking my accounts more carefully. I checked online at least 2x week or more. The assets appeared in my total assets from day 1.

I opened a checking account with Charles Schwab and after depositing some money and making some stock purchases it got restricted. I called to find out what was the reason for my account to get restricted and I was told that it was because of some information from my Equifax report. I was told to call Equifax and find out about details. After calling the credit agency I was told that everything was good with my status and they didn't know why my account would get restricted. I called Charles Schwab again and was told that my account was closed and that it was a business decision. I asked about details but was told that they are not allowed to discuss it with me and that the decision was final. I have no problem moving my assets elsewhere, just thought I would let everyone know to avoid this company. They also did a hard pull on my credit report which cost me 4 credit points. Thank you for your business Charles Schwab!

I had 401k through Charles Schwab, I left my job in February, at beginning of April I contacted them letting them know I wanted to withdraw my 401k funds. They will not process my request because they claimed my account is still active, however my corporate HR has verified and sent them multiple emails and contacted them letting them know I have not contributed to the 401k or been with the company since February. It's May 11th and every day it's a different excuse. This company are crooks and extremely rude. If you have 401k with this company beware they are dishonest and do not wanna pay people their funds.

I bounced around between big banks and credit unions, and I've always been nicked and dimed for this or that fee, or for not having enough cash in the account while trying to make it through college. I signed up with Schwab and it's been a great 8 years with them. They have always been quick to pick up the phone or chat with me when I need something. Great investment options and good banking perks. I remember one early morning on the way to work I was starting to trade stocks for my retirement account and I accidentally sold five thousand worth of a stock for about $500. I get a call in less than a minute from Schwab asking me if I really meant to sell my stocks for almost nothing, and boy did my heart just drop. They canceled the trade right there and then. I don't have a lot of money -- what other big bank would do that for an average joe? Bottom is that I consistently recommend this, or Fidelity bank, to anyone.

When asked to have an account with Schwab to try to roll over IRA funds into less accounts with my husband, I was told that my account had been closed and that I was being denied the ability to open another account with Schwab. When called to find out reason of denial of services, I have been repeatedly told 4 times that it's a "Corporate business decision", which they are unable to share with me unless there is a court order to share such decision. I have never been denied any such services and after reviewing Charles Schwab services through Consumer Affairs, I'm speechless that this would happen, but also grateful that our entire family will no longer be participating in any services through Charles Schwab, especially if this is how they treat their account holders. Be careful who you place your monies with, especially IRAs.

In early March 2017 I opened an account with Schwab online, the process was fast and easy. Verified my bank account within 24 hours and was all set to go. I purchased $10,000 of stock and opened an IRA a week later to transfer more funds. While waiting for the check to arrive from my other bank, I get a UPS next day air letter stating that "you agreed to abide by the terms of the applicable Schwab account agreement. That permits either you or Schwab to close the account at any time and for any reason. Schwab is now exercising its right to close your account effective xx/xx/17."

I had a brokerage account with Schwab, tied to a checking account. Inexplicably they closed the checking account without notice. This was not due to criminal activity or court order. They just did it and called it a business decision. Then when I complained about closing the checking account they closed the brokerage account without notice. They said it was a business choice and I should go elsewhere. I feel they are quite foolish as the brokerage account had a margin loan that generated 15,000 a year of profit for them. I moved my account, and then had my clients move their account as well. This cost Schwab 80,000 a year of margin interest. I doubt they will care, but any company that treats customers like this and does not care about losing money, even only 80,000 a year, is one that we should all be leery about doing business with.

I am a small business owner. I recently opened an account with Charles Schwab. I made my first trade and everything seemed to go smoothly. Two days later I get an overnight delivery letter telling me they have the option to close accounts and that they were closing mine. They gave me 30 days to transfer my securities and cash out of their company. Needless to say, I was surprised by the letter. I have called their customer service department but nobody will give me a reason for their decision. It is very frustrating to be basically blackballed by a company I chose to do business with. It is not that big of deal as I have accounts at other firms but the lack of an explanation is bothersome.

Like many other reviewers here, I opened an account online. I had recently lost my father who had left me a sizable inheritance which currently is in the survivorship period. The total works out to the middle six figures, but on account of the survivorship period, it's several much smaller (but not insignificant) insurance payouts that I will be receiving first. One of these companies does not offer the option of receiving a mailed check, so I made the mistake of telling them to deposit the funds to my CS account. Seeing as I was given account and routing numbers, and even now I can still log on to my CS account, I foresaw no difficulty in having the insurance money deposited into it. I had also let CS know that I would soon be receiving a much greater amount of money and, not having handled any such amount before, that I looked forward to working with them to use and invest the money in the most prudent way possible.

So far, best customer service I've had. Got a bank account before I left the States. When my card got blocked in Indonesia, I was able to call via Skype and it got solved immediately. When I lost my card in Australia, and they sent me a new card free of charge even though it's international. When I had to activate it, there's only a toll number which charges per minute so they reimburse me once I sent a copy of the phone bill. Each time I've called, the service has been pleasant. Easily recommend for anyone that's travelling.

Please Beware. Charles Schwab & Co. will do a hard inquiry on your credit report when opening up a checking account with them! I was really upset to find out through a fraud alert on my phone. I called with my concern, only to be transferred several times, and treated very rudely by an overly arrogant man! He claimed that he had no knowledge of the impacts a hard inquiry does on a credit report. No apologies for my concern, only a bias and arrogant response! There are too many other great investment firms for anyone to tolerate self entitled arrogance.

I opened an account with them online and it went through successfully. I tried to do a mobile deposit and the system said it had to review my info before they allow me to use the mobile deposit feature. I set up my paycheck to have part of it sent to the new account. I then receive a few letters a week or so later (after not being able to login any longer on the mobile site) and it informed me that I was not approved for mobile deposits. Then another letter about my credit wasn't sufficient to open an account with them. That is a load of bull. I don't know when banks starting doing a thorough review of your credit history in order to open a deposit account. I have no bad account or past due with other banks, so I wasn't sure why they denied me.

I placed an order for 10 contracts of MJN options before market opened. The closing price for the prior day was $.15 and opening price was $.10. Schwab priced the options at $4.50, which caused an immediate lose of $4,500. They blamed it on the market maker, but would not disclose the name of the market maker. This is a fraudulent way to steal your money.

I have been doing business with Charles Schwab & Co. for decades with limited problems. However, in the past couple of years, as the firm has been flooded with lawyers, nearly every account opening or other paperwork I have attempted has been delayed or hindered by paperwork impediments. The latest is their refusal to reimburse me from my son's custodial account for educational expenses I incurred on his behalf. I want to do business only with those firms who know and trust me.

I called to inquire about trade pricing. I was routed to an individual whose tone was quite arrogant and condescending. Such a surprise as I have not had this problem in the past. When I began to say thanks for the information he quickly said Bye and hung up. Left me feeling angry. Not something I hope I ever do to one of my customers in my business!

We had my brokerage account stolen ten thousands dollars in fraudulent internal bank transfer from Bank of America to Charles Schwab & co. I am ill and blind as well old and sick. Please give my money surveying funds back now as soon as possible. Thank you so much. They duplicated the payment from Bank of America to Charles Schwab without having the funds and then they debit the account back to Bank of America but kept ten thousands for sharing old, sick and disabled female surviving funds for their own use. Please help us to regain those monies back as soon as possible.

I roll over part of my monthly pension each month. For the last 2 months they have lost 2 checks of $3700 each and have no idea what they done with them. I am now in the process of suing Schwab to get my money back. Do not use this company at all for your investments. They will steal your money at some point.

They are unbelievably terrible! I've been trading for over a month and I try to get a high yield checking account and they all of a sudden cut me off from trading! They claim something in my "Chex system" report came back negative! I recently got a copy because I like to review my reports and nothing negative was on there! I will NEVER do business with these guys and I will tell everyone I can about my experience. They are complete disaster!!! And I already do business with all of their competitors and no issues. They are a horrible company to pull a stunt like this after a month!

I am about to receive an inheritance for securities that are worth a considerable amount of money. I needed a receiving account and heard good things about Schwab, so I opened an account and was impressed with the level of customer service I received in the process. That night I spent $20.00 on a FedEx overnight delivery of my account information to the trustee so they could make the disbursements. A few days later I tried to log into my account with no success. I called and they told me that it was closed because of my bad credit. Had they emailed me I would have saved 20 bucks. Instead, they sent me a letter. After I pay off my debt and restore my credit I will never go back to them and make sure to spread the word, too. It's a shame they lost a wealthy customer.

I recently moved to a new city and noticed that I was not able to pay for an online item with my credit card. Because I often travel, issues like this are very common-- however, this time when I called Charles Schwab to help me solve the problem I was told that there were discrepancies (and were not allowed to tell me what these were) and therefore they could not verify my identity and couldn't help me further.

Schwab is known for paying dividends late. It has gotten so bad recently that actually tried to steal several dividends in different accounts and time. I also had an accounting issue, even though It was a small amount that Schwab tried to cheat. I had to threaten Schwab to get it corrected. Finally, today 9/12/2016, Schwab suspended one of my fund in Roth Account, stating that this fund is in the process of changing name, but there was neither article nor news about it. Most of all, it was still trading under the same ticker symbol. At the market closing, change in fund price has not been reflected in my account. They told me that it will be corrected tomorrow. When I caught Schwab red handed, they came up with another deceitful practice right away. I was busy making copies of every detail that Schwab couldn't get away with tricks so far, but suspending my fund is not something that I can forget.

I used Schwab online bill pay. Reviewing Visa credit card payment to of about $18,000 to Visa - Chase, Chase could not find them. After over 3 weeks of my numerous calls, as Schwab could not give me proof of payments, the case was escalated to customer relations. This frustration caused me to become irate, and I told them they were inept and stupid. That was the reason they closed my accounts. When Donald Trump uses the F word, the nation votes in larger and larger numbers, so why is Schwab unable to accept the fact they are inept and stupid? Mr Christopher **, made aware I was not at my mailing address, but in an island without fax, internet. I asked he fax the detailed proof of payments to the local public library where there is limited fax. Since we didn't received them, I showed righteous indignation to him too.

I used Charles Schwab's Bill Pay to make payments on a Honda Finance loan that I had paid current since 2012. In June 2015 I set up the account to autopay the loan through the loan's final payment in 2017. Instead of doing what it was supposed to do, the system overrode the date I put in and set April 2016 as the final payment date. In June 2016, Honda Finance sent a letter threatening collections, and that was when I first became aware that Bill Pay had failed.

If you have any money with Charles Schwab move it immediately. Your money is not safe with these crooked thieves. Charles Schwab is an unethical institution that steals from its clients. My husband's grandmother had her IRA account with Charles Schwab for many years and had a "private client" status with them. It was a sizeable account, $800,000.00, and Charles Schwab made a lot of money off of her throughout the years. Unfortunately, my husband's grandmother was being abused both psychologically and financially by her estranged son.

Schwab closed my account without my consent or any formal notification. Don't invest in this company. Go to Fidelity! They steal my $200,000. This company has a bunch of crooks!

Schwab withdrew $130,000 from my account without my consent. This was not taken on profits only but whenever a trade was made. After speaking to Schwab many advisors and "tax experts" as they are referred to they have not given me an honest explanation as to why this was done. Schwab has told me the IRS advised them to do it, the IRS told me that they NEVER advise a brokerage to do this. Now I am at wits' end to get my money returned to me from the IRS. Schwab is not taking any responsibility and cannot give me an honest explanation as to what happened and why this was done in the first place. I have nowhere to turn and feel like Schwab has stole my money out of my account and it is my problem not theirs.

Over the past 5 years I have been very active selling negative puts. Each year we have made money and Charles Schwab has collected fees. Recently, I have been notified by Schwab that with as little as a couple of weeks notice that they will raise the percentage required from 35% to 50% on the Netflix puts in my account and that being said I will have to come up with $100K in the next two weeks. No reason is given for their action. This is either discrimination against Netflix or they are trying to deter me from investing and making money as I have been doing. It is unfair notice as I believe raising the margin requirement on an individual company should be given at least 30 days in advance. Sounds like unfair practice to me especially when they say it is temporary and they never let you know when the temporary increase will be reversed. Is there an action I can take regarding this matter?

I used my Schwab card for a transaction that turned out to be fraudulent. I contested. At first a credit was given, then it was reversed. Why? The Schwab rep told me they called the vendor and the vendor told them that yes, I owed the money. That's all it took to reverse the decision. This, despite the fact that I submitted many pages of documentation to them and to the police, and the police have supported a criminal case against the vendor. That was bad, but it was not the worst of it. When I went back to Schwab with this, I was dismissively waved off. They ignored the questions I asked and made "broken record" type repetitive statements that didn't address anything on point. At one point, I was advised to file a police report -- which I'd already done and copied them on, so it was obvious they never looked at any of the information I spent hours compiling and had provided them.

This company as in Charles Schwab will play games with you and give you the runaround when you request loans on your own money!!! You may get it when they feel they have collected enough interest on it!!! Highly recommend another company to invest your 401 k into.

I'm somewhere between a day-trader and a casual trader. I have a substantial trading account with Schwab. I've been watching and researching one particular stock for a full year now, making small trades, preparing for a big trade day, and I was pretty sure it would be this morning. I've got all my money in one place, all free and clear, ready for a big trade. It's a penny stock, expected to open about $2.50 this morning, and the purchase will be many, many thousands of shares. The stock is showing all the signs of making a big jump. I'm waiting at opening time; I'll make that big buy and ride the wave. I'm ready. Three minutes before opening, I enter the Schwab website, and click on the button to go in and trade.

In transferring my accounts to a local office I spoke with Wayne ** in the Portland Koin Center office. I knew how I wanted to invest, but once Mr. ** learned I was a stroke survivor, he treated me as if I was ignorant, feeble and too disabled to make decisions for myself. He interrupted and talked over me - then told me he would not work with me unless I had someone else appointed guardian of my legal matters! His attitude was arrogant and disrespectful. I told him I could put him in touch with people who could vouch for my ability but he told me he was not interested. So I asked he transfer my account to someone else in his office at which point he told me he was finished, that he "did not want to work with me" and he hung up. The entire experience was frustrating, demoralizing and so bad that I would NEVER recommend working with this Portland Oregon Charles Schwab office to anyone. All in all this was a terrible experience.

I am writing this review because I am concerned about Charles Schwab's reputation. It has come to my attention that a current employee, Tywan ** in the Buckhead office, did not in fact graduate from college. He had his transcript forge. Feel free to call his alma mater or have him send you an official transcript. I would hate to report this to a higher authority.

I travel internationally to Central and South America and am dependent on my ATM card to live. The fees using my card can eat you alive with extended trips, but thanks to advise from a friend my ATM fees are now all credited to my account at the end of each month. :-) Not only does that save me sometimes hundreds of dollars a year, each and every customer service rep I have talked with at Charles Schwab has been the most courteous, knowledgeable, and professional. And when you call CS it does not take 10 minutes and a dozen selections to finally reach a live person waiting to be of assistance! Charles - keep up the great job you all are doing! You are one in a million who "gets" what customer service SHOULD be! Thank you!

Me and my extended family had accounts with Charles Schwab for over 20 years. The Day Facebook IPO became Open for Purchase on the NASDAQ, I was Ready for making a big Investing Move. I had 55k In my Charles Schwab Account, liquidated from Previous stock Holdings ready to make a big move for a great Facebook Purchase. Well By the end of the Day, I had Canceled close to 15 Orders. And held no Facebook stock. The Day was Volition and the price hit $41 and dipped to 25-30 if I recall. Me and my Younger Brother spent all day on the Computer as we both were making Purchases.

I discovered that there are 200 shares of Apple stock missing from my statement. I am positive that I should have 800 shares however my statement only shows 600 shares. This is a ridiculous situation and it may be happening to other folks who don't happen to catch it. I tried calling the customer service rep and they asked for my secret password. I have never set this up and do not know what it is. So they could not help me. It may be that they asked me some question like "what is your first dog's name?" a while ago but since they did not ask me the question, how am I supposed to answer it? Also, do not use their private wealth service. It is expensive and not worth it. I ended up cancelling it. The advice that they gave me was lame.

I have been with Charles Schwab for 5 years now. In their managed account, they make moves that generate K1s. The K1s are very hard to do on taxes. I asked my adviser to stop making moves that generate K1s, but was told it is a managed account and they WON'T stop making the moves that generate K1s. In the last 5 years Charles Schwab has made moves that generate K1s. EACH YEAR THEY LOSE MONEY ON THE K1s. What kind of brokerage house does the same thing year after year that loses money for its clients?? Also, I asked my adviser what should I do with the money that I have in my IRA?

Invested some IRA money with the new Intelligent Portfolio product. Even with 30% in cash, the fund lost 7.5% of principal in 7 months. I could have been fully invested in the S&P 500 for the same period and only lost 3%. Schwab invests in their own funds, and they suck! Don't fall for this pathetic black hole. Also, nobody called to inquire why I was closing account. Just sucked the money.

Lost my debit card a few times. Had some issues and Charles Schwab was always easy to contact and helpful. Not the guy himself, but the representatives. I made an account on this site just to write this review because it's a great bank and I couldn't believe it got bad ratings. I do brokerage, retirement, and checking account with them.

Our parents passed and had a 401k account through Volt, which prior to death we tried to cash out via a POA, and Charles Schwab chose to ignore the POA. After their passing, Charles Schwab was worse. We spent more the worth of the account in attorney's fees and basically the money disappeared, and Charles Schwab kept the monies. I don't understand how such a company can pull such scum-of-the-earth actions and people continue to give them funds. Be afraid, very afraid. We moved any of our now funds from any involvement with Charles Schwab or companies they may manage. Karma's a witch and I hope it comes back 10-fold.

Three years ago, we began a relationship with an registered financial advisor in Kansas City. At that time, because many people were concerned about advisors and stockbrokers running off with client's money, many advisors went to the system of using third-party custodians (like Schwab, Fidelity, etc.) to actually hold the investments so clients would NOT have to worry about their money being stolen.

Yesterday, I was informed by Charles Schwab that my accounts, which I have had for nearly 30 years, were being liquidated for "business reasons." I am 69 years old, and most of these accounts are for retirement. I assume that business reasons means that I am now ready to withdraw from these accounts instead of contributory to them.

A few years back my wife changed jobs and rather than roll over her 401K into her new job we cashed out to put the money into our home knowing full well the loss we would take in taxes. We had also previously taken out a loan and knew that the amount of the loan would be deducted from what she still had in there to cover the repayment. The following year we received the 1099 form from Schwab and I proceeded to do our taxes based on that form. After I calculated all the taxes I purposely overpaid on both Federal and State taxes by a substantial amount to cover for any possible mistakes or those hidden taxes or fees that always seem to pop up when you least expect it.

How secure is #Schwab? They couldn't tell forgery of same hand!! See photos of obvious forgeries.

My husband and I wanted to open an account for the overseas ATM perk In the beginning of June. I went online and started the process, noticed midway through that I could only open a single account online. Did a live chat and was told I could print and mail paperwork to add him at the end. So the opening was standard, process was simple and easy. I filled out extra paperwork only for the checking, as we didn't really care about the brokerage account. Called to be sure this was ok, was told it was fine. Mailed it off. Got a call two weeks later. They are missing paperwork for the brokerage account. Grr. At this point I want them to send me the paperwork. My printer's not working and I want to be sure I've got the right forms. Call and they say they will mail them. Instead, I received email directing me to the webpage THREE TIMES over the next week. Instead of mailing the form, I got an e-mail directing me to the webpage.

It's been one month that I have been chasing Charles Schwab to get my refund. But every time I hear that it'll be done in a week's time. It's been 4 full weeks and 2 cycles of refund and still I did not get my money back. Nobody has a clue why my money is not being refunded.

The plan changed the timing of requested investment changes without notifying participants. I requested a change and was not allowed another change for a week. The prior procedure was one day. Needless to say, as the change involved company stock, I was locked into company stock for an extra week. These are issues that the DOL is usually engaged in investigating. This company does not know its clients or their history and is too large to be effective in the 401k space without significant changes. Recommend another provider if you are looking. Signed, An ex-plan sponsor/fiduciary.

I recently opened a new account with Charles Swab and thought they were great. Even had deposited several checks. Unfortunately when I tried to use my debit card I kept getting a decline notice and couldn't figure out why. Spent almost 2 hrs on the phone with them before I found out that they decided to close my account due to a so called business decision. The business decision being that I owed exactly .40 cents on an old account that I never knew I owed. So I had no immediate access to cash, and since they were closing my account whatever money that was in account was going to be sent to me by check by standard mail. Worst online bank ever.

I decide to open an account with CS. I started to complete the paperwork online but didn't completely finish the application. CS transferred several deposits $.25 and $.15, not too sure on the amounts but I never responded to the amount. CS keeps sending me paperwork to finish and at this point I don't want to do ANYTHING WITH CS. I am a member of Credit Karma and received a report today. My surprise came when I noticed that they ran a HARD CREDIT CHECK on my payment history. My credit score was 835, yes 835. My score has dropped 8 points. I pride myself of having an excellent score. I can't remember the last time someone ran a Hard Credit check on me. I resent the fact that they did this without my approval.

We opened up a Charles Schwab account specifically for traveling overseas. We set up all the required travel alerts and started our six month European adventure. Before the first month was up, they had put our account on hold due to fraud alert. We called and had to confirm all info and again say that we were traveling. The second month going to the ATM the card was taken by the machine and the receipt said that the card was reported lost or stolen. We called Charles Schwab and was told that our account was closed and a check was mailed to the last address on file. We did not get any notice and worse yet we had some very important auto pays coming out of the account. We were in scramble mode trying to get everything switched to a different account.

I have been using Charles Schwab for about 20 years and never had any problems until today. I used my ATM card at an ATM that had previously been compromised, without knowing. Schwab put a hold on my debit card but never contact me. Apparently this is how they deal with compromised activity. Unless someone actually uses your card/account fraudulently they will not contact you in any way. This is actually their policy. So after checking my account online many times and not seeing any warning or anything, I try to use my debit card and discover the account is on hold (it was on hold for 2 weeks at this point).

I still have the original signed application from April 2005. After you found your mistake instead of notifying me you froze four of my accounts totaling over $1 million. You did not merely restrict my account. This is a fraudulent statement. You FROZE all FOUR. This also included my business account and personal investment account which actively harmed my business. In addition, I authorized a payment of $22,000.00 out of my business account to my Chase account for the purpose of paying bills for my business. Schwab told me that they would do that for me since I begged them to stop harming my business. Instead, Schwab did the exact opposite and transferred $22,000.00 INTO my Schwab account from Chase, causing me to be overdrawn there. This is reckless at best, fraud to be exact.

I needed $2000.00 for emergency purpose from my liquid Roth Account (I am over 60 years old) - this was required for the 2nd time in about 9 months. I thought I had checks on hand because I was told it would be mailed to me for future use. I made a call to them immediately, only to be told check access was not an option. He promised to mail form to link my outside account, and I would have the check on Tuesday because I need it in my Account for Wednesday. I also requested the envelope be left without signature required because I do work long hours.

On August 21, 2014, my divorce was finalized. I requested, my then-husband agreed and the court ordered that I receive 1/3 of his 401K. As requested by the Charles Schwab people, a copy of the divorce papers and a QDRO was submitted. At this point, the account was then frozen; i.e., my ex-husband cannot access this account until the QDRO is fulfilled. The people at Charles Schwab did not mention that they require a certified copy of the QDRO. Weeks went by with no contact from them. Finally, my ex-husband called check the status. That was when they said they needed a certified copy. A certified copy was provided. Again, weeks go by. Whenever my ex calls them, he is told that he is not allowed to speak with the QDRO/401K department directly.

No matter what the issue, Schwab acted at least fairly. Usually they went beyond what I would have expected and left me positively happy. And always the Customer Support I dealt with were very, very helpful and knowledgeable people. So much so, that I actually enjoy calling them. The website is not perfect, but I can live with it. My major complaint is Schwab has no P2P online payment. But then many, many banks don't have that feature. Experiences with other brokerage houses have been awful and close to dealing with crooks. Schwab seems to be on the customer's side rather than trying to bleed them.

I was laid off from my employer in February. They were supposed to distribute my 401K proceeds to me. Instead I get a notice that they have been deposited into a Charles Schwab Market Account. Drove 30 minutes down to the local office where they were no help. They said I had to drive back home, get online and set up an account with them in order to get my funds. Once back home, I got online set up the account and was told by a representative it would take 2-4 days to set up the account, then they would email me a form to withdraw the funds, but the form must be MAILED to them and then they will process. All said and done it will take a couple of weeks to get my funds out of an account I NEVER AUTHORIZED in the first place. In the meantime, I'm a single mother with rent due and no way to access my funds. THIS IS CRAP!

Our relationship with Schwab initially started probably around 2002. At the time, my husband and I being employed and very busy, just pretty much followed the advice in the Private Client program although we both I would consider, have above average knowledge about investing in general.

I have worked with both the brokerage and bank sides of Charles Schwab. I have had consistency with broker representation, good advice from my broker in the Chicago office and someone is always available to answer questions. My broker ** will call on occasion and check how I am doing. His advice has been better than my full service broker, RBC Bank. I have not a single complaint with the entire Schwab organization.

I had been a Schwab customer for over 25 years, but have been treated so poorly that I have moved my funds elsewhere. Numerous times Schwab botched transfers, payments, account changes, etc. and did not let me know that there were delays, issues, etc. Their "customer service" is just a black hole and you have to babysit them to get anything done and it will take forever. What should be simple transactions require many forms, faxes, etc and do not happen unless I manage them. GO ELSEWHERE!

I had a $5 fee outstanding on my brokerage account. They wouldn't let me pay over the phone. I usually wire money to my account, but they insisted I link my bank account. There was a problem with the website linking my account. So they sold ALL of my brokerage stock position to pay for the $5 outstanding fee resulting in a $10,000 loss. I tried to buy back my positions but they put a FREAKING HOLD on my funds for 3 days so I lost even more money!! This organization is a cluster **. One department has no idea what another is doing. If they would have looked at notes I would have lost nothing. But one department can’t see the other notes!! STEER CLEAR! YOU COULD LOSE EVERYTHING!! I am thankful it wasn't my life savings and it was just my trading for fun account.

This relates to a long incident involving another bank I won't mention here -- I reviewed it elsewhere. Long story short, I wanted to close my primary checking account on short notice. I found myself at home with a few thousand dollars in cash, trying to find which bank provided the best services for the best price. Charles Schwab has since been a pleasure to deal with, esp. working with me on a few tricky / time-sensitive transactions. While they don't have many branches in my area, their phone services are really good -- much better than the in-person service I received from my former bank.

I had a SIMPLE IRA with Schwab. Had it for approximately 20 years. Not much money in it and it's been dormant for a while. In August 2014, my husband and I opened a second brokerage account with Schwab and put considerably more money into it. On Feb. 11, 2015, we received a letter for Schwab demanding we close both accounts and take our money elsewhere. Repeated phone calls requesting their reasoning behind this were totally stonewalled. They utterly refuse to explain this seemingly arbitrary decision.

Basically I called to open a checking and brokerage accounts. I filled the application on the site and then called because of few questions I had. After the person on the phone looked at my application, I was told my account number and that everything is OK and I just needed to pass the government background check to make sure I'm ok with them because of the homesec rules. I also was told by -name withheld- he will follow up on my account and call me when it had officially been open (I could not deposit till then).

I was totally vested as of 12/31 for my equity award. I put in a 'sell' order, and followed it up with a visit to the Woodlands branch and the website. On 1/2, the website told me my stock grant was sold. Showed shares sold, fair market price and "Sales Price". Then, on 1/5 I get an alert from Schwab that it actually sold on 1/5... for considerably less. When contacted, first Schwab blamed it on my company and is now saying it was a 'technical error'.

the documentation and plenty of money to deposit. But they declined me saying I didn't have a good enough permanent address! I've lived in the same county for more than 25 years. Due to frequent travels, I put my things temporarily in storage and then rent temporary housing or stay with friends when I return. I used my mailing center as my address which is a service that they offer. I've been with them for more than 10 years and other banks have accept their physical address.

First I've been interested in the stock market since I was a kid and that was 50 yrs ago. All the books I've read written about the industry talk about the fuzzy math conducted in the back office. As I woman I went to Scottrade to register as a customer. I was refused because I didn't have all the ID. Went back the next day with all the right ID and nobody would talk to me. Went across the street to Schwab's and registered without all the additional ID.

Since 2008 the 1099 show higher profits than what I was paid. They expect me to pay tax on what they steal. Industry dirty little secret: those 3 days for settlement they sale your shares to short sellers. Schwab won't respond to written complaints. IRS has threaten me with personal harm. The sec won't respond to my complaint or my complaints about them not responding. My US senator ran me in circles then told me he knew for a fact I had no complaint. No problem with their computers. Problem with their ethics.

I opened a brokerage account and a checking account. A week later they closed it with no notice. I called and asked what was going on and they simply told me it was a "business decision." I am not asking for a loan - I am simply asking for them to take my money. Very creepy and arbitrary.

The company I worked for used Schwab for their retirement plan. When I was released on 8/28/2014 I called Schwab to find out what I had to do to get my money out. After all, one must live while they said for unemployment or a new job to kick in right. Schwab told me it's have to wait for the company to send in separation papers. I called the company and seen that they sent the papers on 9/1/2014. I called Schwab again who swears they never got them even though I seen that the company sent them. I waited and called. 2 weeks later I finally get confirmation that Schwab received the papers.

At a time when the market was heading downward, I went to a local office in NYC and asked to speak with the manager. I had an account of over $5 million dollars and simply wanted to sell the stocks and turn the money into laddered treasury notes (at the time the notes were high return rate). The female manager greeted me with an extremely unpleasant attitude. After proving my identity and telling her what I wished to do, she "turned on me" and told me I was STUPID and didn't know what the hell I was doing. She added stocks is the only place to make money! I was completely taken aback. I am a college educated professional mature woman and she shocked me with her response. I left at that point and a few months later went to a different Schwab location and the rep did exactly what I wished to do with my account and there was no attitude problem at all.

I began this ordeal on Aug.27th 2014. The idea was to have more control of my 401K. The liquidation of my 401K funds and the transfer of those funds to my PCRA account is still on going. My emails have gone unanswered for 4 days at a time, twice. My 401K contributions are still going into my 401K, not to my PCRA account as I had asked. My FA told me that this should take 3 to 5 business days. It has now been 3 weeks. How much money have I lost during this transition? Who do I see about that?

I just got off the phone with a Charles Schwab customer representative. What started off as a typical call (please verify that your account is legitimate), ended up being a really creepy call. As standard to identity calls, I was asked about previous addresses I lived in. Then the CS person went off and started asking me the age and birth dates of people employed at my company. Even after insisting I held no relation with them so wasn't willing to answer these questions, he continued to press on and say the only other way to verify the identity was physically going to a branch. I'm not sure what they gain by having me look up personal information of other employees at my company, but I'm definitely switching brokers after this experience.

When my mother died, her accounts were hijacked by someone. Schwab allowed the account address to be changed over the phone and sent dividend checks to that address, over 20K worth. These checks were deposited with obviously forged signatures... signed by a DEAD woman.

Schwab's legal department received a letter from an attorney who presented an outdated order from the court and swiftly moved to lock (freeze) my accounts. They did this without any verification from the court. The move to lock my accounts was swift and almost immediate. When Schwab was presented with the facts that (a) the court order was outdated and had been terminated, (b) that the most recent order in fact, did not instruct Schwab in any way to alter my account status, and (c), when the case was settled exactly one day later and attorneys from both sides sent to Schwab the settlement agreement and instructed Schwab to remove the freeze on my accounts, Schwab has refused to do so.

I have brokerage accounts with 3 other well-known brokers (who I won't mention to not sound like a competitor). I've had these accounts for several years. Charles Schwab (which I will refer to after this as "CS"). None of these brokers ran a credit check on me, and to be honest, why would they need to? You are storing money with them, and the only time I would think you would need credit for is margin borrowing (which I didn't sign up for). CS, after 5 days of opening a Roth IRA, 529 Plan, and a plain ol' brokerage account closed ALL my accounts due to "negative information reported by Equifax".

I have been with Schwab for over a year and had had this happen to me right from the start. I own several different stocks and when they do pay a dividend, the company gives the information on the record date and payment date. When the payment date arrives, I expect to have my cash dividend in my account the morning of the payment date. This NEVER happens. It does not show up in my account until the next day - after the official payment date.

I have a 401k & Roth account. I terminated and requested full disbursement of my funds. They have dragged this on for over 30 days with lame excuses. Now they say they are waiting to validate my "vestment" which is already displayed on my account. My Roth IS NOT an account with employer vesting, but they refuse to disburse that because they say they do the 401k first then the Roth...really? They also lectured me and kept trying to scare me about taxes and fees when I had to keep calling about disbursing my accounts. I can only think that they try to hold onto my money as long as possible so they can keep collecting interest on it. What a hassle. I tell you, Fidelity is great and I get my withdrawals in 3-5 days..in my bank account. Charles Schwab is horrible..the only reason I used them this time is because that is all my employer offered....NEVER AGAIN!!

After doing a good deal of shopping around, I decided to open a brokerage and checking account through Schwab. The application process went smooth and within a day, I was delighted to know that my accounts have been opened and were ready to be funded. I then set up a money link with my current bank which took a total of 2 days to have set up and verified. This is where it all went downhill fast. I set my first transfer on Thursday 5-29-14. On Saturday 5-31-14 I attempted to log on to initiate a second transfer. I was prompted that my password was incorrect and that I needed to call to reset it.

Charles Schwab does not offer a true secondary market, and is guilty of insider trading. Earlier today I made an offer in a secondary market, to buy corporate bonds, with only six months remaining on an original maturity that was many times longer. The yield on the bond was 5.1%, with a huge coupon invoked by the broker of the seller of the bond. As a result, the Yield to Maturity was a negative interest rate, so I made an offer to eliminate the coupon, which I see as unnecessary enrichment, so that I could get 5.1% yield. I didn't find this unreasonable, since I had to pay an extra $25 to Schwab, in addition to their standard charge for buying bonds, which seems to be $10, plus $1/bond.

I have had the account for maybe 2 days. I called this morning because I had a problem with information I was given the day before being incorrect and got into an argument with the manager who was very rude and didn't want to do anything about the problem. Later in the evening I went to transfer my money into the account and I see there are no account listed as there were in the morning. I call and they tell me that my account has been closed due to a "business decision". Trying to say it has to do with my credit when I know it doesn't, it has to do with the phone call from earlier in the day. How can they just cancel people's account because they feel like it. IT COMPLETELY MESSES UP PEOPLES LIVES!

If I had given my SS number to someone who could NOT help me after they got it, I would sure as heck monitor my credit report. I never give my SS Number to anyone on the phone unless it is the last four digits ONLY. BEWARE. There are OTHER means to identify a customer.

Account was frozen because of the Patriot Act. They have a special department and number. This department is the only one that can unlock the account. After 3 phone calls on hold for 1/2 hour, hung up each time. Left messages each time no return calls. Finally went to local branch and got off old after 45 minutes there. Poor customer service, nobody cares, typical answers "Not my department", "In another location", "Sorry cannot assist you", "I will forward you frustration on to my manager" blah, blah, blah. Stay away from Schwab.

For personal and business, I have several brokerage accounts with Charles Schwab. They have now closed two of my accounts and gave me notice today they are closing another one. When I ask them what is the reason they are closing the account, they simply refuse to give a reason but only tell me they have the right per the operating agreement.

I recently transferred money into my firm's Schwab account after changing jobs and was having trouble accessing my new account online. I called customer service over the weekend, and provided my social security number and was told that they couldn't help me; that the account was only serviced by certain individuals available M-F and that I would have to call back Monday. I was told that it might be possible to find someone to help me, but he "didn't think that person was around." I then asked to speak to a supervisor and was put on hold for 13 minutes and hung up. It is inexcusable to be directed to call back Monday to access one's account because customer service is either not knowledgeable enough to assist or too lazy.

I like my broker, he's very nice but I don't understand what has happened this last year with my IRA. I have made no real return on this account which is really my major nest egg. Meanwhile, accounts I have at other brokerage firms like Fidelity and T. Rowe have done well. What’s going on at Schwab?!

Excellent broker if you know what you're doing. Finished 2013 up 78.4%. I've never needed their customer/technical support.

I recently opened an account with Charles Schwab because I wanted to get into trading. The account was opened and I transferred funds into the account. A few days later, while attempting to make a stock purchase, I received a message through their app stating that my account had been restricted from purchasing stocks. I called to get the issue resolved, thinking there must be some mix-up, and was told that they're closing my account because of my credit history. Well, if falling into hardship due to a crisis in the economy probably caused by these dick takers is a reason to bar people, across the board, from investment opportunity, then screw these nuts! I can't tell you what to do with your money but I wouldn't support people who'd prevent someone from making a purchase for such nonsense unless you're certain you'll never getting laid off and land in financial disarray yourself. Charles Schwab, ** you!

I made an online withdrawal of all my money fund balance leaving a zero balance. Schwab proceeded to charge me several hundred dollars of margin interest on an account with a zero balance. Securities were never held in the account. The wrongful margin interest charge was never refunded.

Brandon left me a message that I could no longer have a short position in TSLA (200 shares) and they would be closing out the short on Monday the 14th of October. Well, Tuesday, I see that I still own the shares and have to cover short during a strong rally for $188 a share. Needless to say, the shares are trading at about $172 a share today, October 21, less than a week later. Thanks a lot, Schwab. Nickel and dime nonsense. Look elsewhere in my opinion.

I am the court appointed conservator for my husband who suffers from early onset Alzheimer's disease. He had to retire early from his career as a commercial airline pilot. Schwab manages an employee 401K for the airline retirees. Even with court documents, they will not let me withdraw funds to pay for his care. I have been given the runaround for months. I need these funds to pay for his medical care. Unlike Vanguard, you are not appointed a contact person. So every time I call for an update on the process, I get a different **. Every time, I have to give a tutorial on Conservatorships before we can take the next step. I have been advised to sue for damages and emotional distress. I think they are guilty of theft and fraud. I am exhausted and now forced to pay my attorney to take on the fight for what is my husband's money. Schwab's business model - Maliciously keeping their contact people poorly trained to create a wall so they can keep their customer's money. Shame on you, Schwab!!

Charles Schwab fraudulently concealed documentation from authorities and victim when they did not report the opening of a fraudulent account as soon as they were made aware of it. Charles Schwab further concealed the underlying act of fraud when they reported the victim's social security number to the IRS resulting in a 2.9 million dollar judgment against victim knowing full well that the account was fraud. Charles Scwab facilitated the funneling of stolen funds from victim when they approved the signatures for transfer of stolen funds from a person who had no signing authority on a personal banking account where the money was stolen.

I have worked with Merrill Lynch, Fidelity, and other investment companies who handle 401K accounts for my employers. I HAVE never had so much incompetence as I do with Charles Schwab. If you are applying for a hardship withdrawal or even a loan, obviously expediency is needed. I am now on my 20th day of waiting for my loan check. In previous encounters, it took 3 weeks to get a hardship withdrawal (different accounts and multiple layoffs). With the other companies, I had a check within a week. This company took a week to get me the paperwork to sign. They received my information two weeks ago via priority mail. This is the technology era, it shouldn't take THAT long to process a check. And I live 3 hours from their corporate office, so even snail mail will get here overnight. Why does it take this company so long to process my money???

I took out a loan on my property. The agent told me I could walk away any time as it was under 60% loan to value, told my wife the same thing, and told her she did not have to sign the loan documents because I could walk away at any time. Well, that was not true; they foreclosed on us judicially. It cost about $30k in my attorney’s fees on a $105k loan. And then I settled for $88k 30 months later. But at the beginning I offered them $90k, so not only are they not trustworthy, they’re not very bright either. They appraised the property at $209k on a 520 sq feet building that did not even have a septic system or a cert. of occupancy. It would have cost me $90k in attorney’s fees, so I settled.

My daughter went into the Pittsburgh branch office to liquidate an account to be used for tuition. We wanted this to happen before year's end. Everything was completed, or so we thought. A week later, we were notified that they require a driver's license. She gave them a copy; still not completed. Last day of the year, we were on the phone and ensured that this will be completed. Now we were told it didn't happen until the 4th of January. Not only have we lost money because of the late trade processing, we now face new tax implications. We have never received a call from the branch manager or has he ever been there to accept a call from us? Frustrated.

Okay, we have tried to get just a little bit of our 401k out like $3,000 and everyone in that company has given us the runaround every time we call. They say it's on the way or it's been deposited which none of this has happened. They are the rudest company I have ever dealt with. I would never put my money in with them! They are a piece of ** company that manipulate and give their customers the runaround. I hope Charles Schwab tanks and goes under. They don't deserve to handle anyone's money.

ETFs too thinly traded to trust - I invested in the Schwab Mid-Cap ETF (SCHM) in my IRA accounts. As a precaution, I regularly use stop loss orders that are 2% or more below the current price. On 12/21, the general market opened about 1% lower; however, a very large market order for SCHM pushed this ETF down almost 4% due to the fact that Schwab ETFs are very thinly traded. This is a warning to anyone using Schwab ETFs. They are much more volatile and risky than similar SP 500 ETFs like the SDRS due to their illiquidity.

I will be leaving Charles Schwab after 3 incidents that have done nothing but cost me time and money. And I will spending my spare time making sure everyone knows how ridiculous this company is and how unprofessional their employees are. I will also be spreading the news to everyone I come across that wants to put their money to work for them, make sure you go anywhere else other than Chuck. They treated my money like they owned it, which they do not, and use their legal dept. as an excuse to play games with your money. They even insulted my attorney's intelligence numerous times when trying to get my money released which they have frozen illegally twice, horrible customer service unwilling to help you in any way shape or form. There are way too many companies out there that will be more than happy to accommodate you when it comes to taking care of "your" money, not theirs. Do yourself a favor and put your money anywhere but with these idiots.

Schwab’s private client program is smoke and mirrors. It’s a fee-based service that claims face to face appointments after you sign a contract to pay a fee. I am a former employee and had many sleepless nights after I sold this program and begged management to provide the service it claims to have sold to its customers. Now, I am in a legal situation. I went to my manager with fears, ombudsperson (third-party person put in a firm by the sec for investor protection) and nothing. Now, I am being sued by Schwab. Are you kidding me? Get some integrity, Schwab: stop bullying investors and employees. Talk to Chuck - I wish I could talk to Chuck to tell him internally how I was bullied. Whistle Protection Act, where are you?

If you are looking for a report about Schwab, look elsewhere. I have been going through this site now for a while out of boredom and 70+% of the people are just terrible in their ability to understand and communicate. Charles Schwab is not your average bank. It is a great bank if you are an investor however.

I bought 50 call options with a $9.00 strike price. Stock price closed at $9.97 and was $.97 above strike price. I called Schwab and told them I did not want to buy or hold 5,000 shares of atml. Since I paid $1.20 per option, I would take my 23 cents loss. Not being an expert options trader, I assume they would look after my best interest and close my position for me and minimize my loss of $1,300.00 loss. Instead, I ended up losing my $.97 x 5,000 per share on the options because they let them expire without even telling me what the consequences were. I had enough cash in my account call the 5k shares and sell them but never was I told I had that option by Schwab broker who called me. Never will I do business with these people again.

I wanted to liquidate my 401k from my previous employer. I was told that I could do that and pay 40% income tax or move it to a brokerage account and pay 15%. They led me to believe that this was a normal way to do things. The only drawback was that it would take longer. Seemed like the smart thing to do at the time. They sent me the forms and I did what they said. I even called a few times to get help with the forms.

I opened a Charles Schwab investment account in 1983. When I opened account, I had a friend with me. I used her social security number on the account. But the account was in my name. I was sent certificates by my friend back in 1997. I misplaced certificates. I called and reported them stolen to Charles Schwab customer service. There is no trace of my account within the system according to my first and last name. When I had certificates, I had no problems finding account with the account number listed on certificates. I do not have the account number. And I am having problems finding my friend to use her social security to find account.

Within 2 hours after I filed the complaint with this site and notified the parties involved. I was contacted by the branch manager and assured that the bonus would be credited to my account the next day. It did appear on my account the next morning.

In November 2011, Schwab offered cash bonuses for customers who transferred assets to Schwab from their accounts elsewhere. I transferred about $54,000 in assets from my Vanguard account in order to consolidate accounts. I was careful to make the transfer well before the closing date to qualify for the bonus of $200. Despite numerous conversations regarding this transaction and their agreement that the $200 is owed to me, and assurances that it would be deposited to my account, nothing has happened. I get assurances from the account executive, Eric ***, and from the branch manager, Richard ***, that this will be taken care of soon. However, nothing happens.

We applied for a loan modification with Schwab Bank in May 2010. We were locked into an interest only adjustable loan. We could not refinance due to the drop in the market. Our money was tight, so we needed a reduction in rate (preferably a locked in rate) or reduction in principal per the Homeowners' Relief Act. My husband had just gotten back from Iraq (his 2nd deployment in 4 years). I was not working and unable to find work. They told me the process would take approximately 90 days. More than 6 months went by with no word from them. I was calling several times a week.

I already had my 401k with Charles Schwab. Then I went to open an account with this company so I could invest personally. Because I had poor credit, they closed my account. I was told they don’t want to do business with people with credit issues.

I paid these jokers $500, for which they were to rent my timeshare property. I checked and found that Charles Schwab was a legitimate business, but looks like I got taken.

I applied for a quarterly withdrawal from my retirement account (IDP, managed by Schwab) on July 1, 2011. As of today, July 27th, I have still not received my disbursement check, although the money was withdrawn from my Schwab account July 19th. We have sent three emails to Schwab and have yet to receive a specific reply.

Over the years, I have had IRA accounts with Fidelity, Scottrade, Diversity, Vanguard, and Edward Jones Investments, to name a few. I have more than a little experience with online investing and I have never had a real problem with any of the brokers--until I tried Schwab. I have never experienced poorer customer service than that at Schwab. To qualify for use of their StreetSmart trading software, I decided to move over a couple of our IRA accounts from Fidelity so as to bring my family account balances to over the $1 million balance required for use of the software.

I called Schwab when my client's check had to wait a day to be good. I had had the same problem the month before, same client, and it took me a long time to collect the funds from him. I was putting his funds into another bank account, into order to get it deposited, and then wrote a check on that account to Schwab to pay bills. The month previous, it had made me go negative about $100 dollars. Then the next month, the client had me do work day and night for a week, said he would pay me on a Tuesday in cash, but presented a check again, and I had to wait a day for it to be good. I had to have a bill paid, and called Schwab the next day when I found out the check did not clear my bank! Oh my word!

Only January 27, 2011 at 8:00 am, I started my trading day by purchasing some stocks of Amazon. After my first round trip trade of Amazon, I placed my second buy order for the stock. However, the Charles Schwab system did not process the order. And my computer screen kept saying order pending. I then proceeded to call Charles Schwab and report the problem. The person on the other end told me that she could sell me out. I asked her how was she going to do that when my order was still showing as pending and that I have no idea what price I purchased the stock for. She then asked me what I wanted to do. I told her to sell me out.