Charles Schwab & Co. Reviews

In general, they have been good until recently. They had their trading platform crash where I could not trade, the things I already owned, then called them. They admitted it was their fault but said they could not do anything. Meanwhile, I lose lots of money because their system did not work. I cannot recommend after losing lots of money due to them.

I have recently opened an account with Charles Schwab as I am trading large amounts. I bought an ETF called OILD on 16 March at 54.7599 per share with 1000 shares. On 18 March the share went to 103$ but I did not sell it as my view was that the oil price will go even lower in April. On 31 March, I can't see any price update. I call Charles Schwab who first are telling it might be because there is a corporate action with no further detail and I should wait. I insist and they make investigation and found the fund is going to be liquidated. This was announced by Pro Share on 15 March to all the brokers to be communicated to their clients. I was not aware of it.

I've been using Charles Schwab for over 2 years and I am happy with the company. The operators are so helpful anytime you call them. Never charge for fees. They are so professional and easy to deal with. I like the platform is easy, fast and I use from phone and PC. Everything goes thru very fast. Especially right now is the best to trade every day if possible. You have lots of room to play and gain more than before. I split my portfolio, is very diversity like banks, hotel and tech. Soon as I now in official web to diversity the portfolio I change the way I trade. Now I am happy and I can't wait to crack more. I highly recommend this trading company.. Besides trading I have the debit card, I can pay Bills, transfer fund. The best way to make money is to trade every day. I made mistake last year by keeping for 6 months but didn't want nowhere. Now every day is better than I thought. You can make living with this income.

Although I have over $50,000 in my account and only $5,000 in equities with about 95% of the remainder settled, Charles Schwab shows that I have less than $10,000 that is settled and is available to withdraw. I've had several live chats and have even called and was told in my first chat that it would be fixed in a nightly batch that night. Needless to say, it hasn't been fixed. Unfortunately it's looking like I'm going to hire an attorney to get my money back from Charles Schwab. Multiple times I've noticed incorrect trade values on stocks on their site and had to contact them to fix their issues. At least those times, they actually did fix the problem.

I would never do business with this bank ever again. They closed my account due to a business decision when they didn’t even have a legitimate reason. They said they decided not to do business with me anymore. So I took all my money to Ally and Fidelity which I am now extremely happy.

I called the customer service number at 800-435-4000 after just adding my external bank account to my husband's IRA account. The customer service rep was RUDE and kept repeating he could not give information on the account and said he would hang up on me if I wasn't more professional. He wasn't behaving in a professional manner! I never asked for information, I simply wanted to transfer funds into the account from my bank account which I just linked within 5 minutes of this call. The bank account even showed MY name on their website. I had set up the IRA account late the night before and it had a zero balance. They just lost us as customers!

Its my third year with Charles Schwab & Co. I think they need to improve the trading system and people behind it. The system is very poor in account balance calculations and often limits trading on the basis of wrong calculations. It is frustrating and I loose money due to timing of trading.

Over the last few years, my family and I have faced a series of hardships that have set us back financially. We have finally come through and pulled ourselves out of financial hell and are currently able to try and repair the damage done to our credit. Aside from paying down debt, restarting our investment portfolios was the next logical step. We developed a strategy and began to implement it. We started the account a couple weeks ago. After making some modest purchases, I received a letter today notifying me that my account must be closed and liquidated due to my low credit score. What does my credit have to do with giving you money in order to invest and improve said credit. So not only can I continue to invest with you, I will be forced to take my current gains with a short term basis. There is no reason Schwab couldn't have made this determination in the application process. Shame on you.

Since I originally started "investing" about a year ago, I deposited money and bought stock (sounds simple enough) Not keeping great records I kept investing. After a year I now find out that I owed $20,000 out of about $50,000 (they loaned me money [margin] that I had no idea wasnt mine, because the app. is terrible. I was told I'm enrolled in paperless billing and that's why I need to sell 1/2 my assets to own my stock.

After ten years with Schwab they advised me that I must close my accounts and provided no reason. I have (had) a rollover and roth IRA, and checking. I'm not rich however the account has more 300k in deposits. The only reason they have provided is that is was a "business decision." Even my financial advisor has thrown me under the bus.

I rolled over my 401K from a previous employer to Schwab IRA which was supposed to be actively managed by Schwab. When I opened the account Schwab Advisor told me that Schwab will actively manage my account and rebalance my portfolio as needed. However I have noticed that over years my portfolio returns have been consistently below standard indices.

We have had an Account with Charles Schwab for about 6 years. We found the need to change our account to a global one as we no longer live in the USA. We found their 'Customer Service' Terrible. The everyday stuff works well enough but when it comes to a less than usual request they fall down. It took them 4 WEEKS to open this new account. Being kept on hold (transatlantic Phone call) for 40 minutes while someone tries to find out what is going on (six times). I would describe Charles Schwab Customer service an oxymoron as it is indifferent at best and downright unprofessional at worst. The different departments within the company do not talk to each other. They all exist in their own Bubble. Do not expect any help if you have an out of the ordinary request or need. You will be in for a fight!

Stupid website of Charles Schwab can not even let customer to create an account!!! Keep saying "Could not set you up for an account." Called in technical support, spoke with Kurt, ID: ** for 1 hour. He let me retry and retry filling out the application more than 30 times literally. Still could not open an account. He had nothing to do to help me. He said will call me back, tried to end the call. I asked him: "Do you even have my name?" He said no. I was thinking: "Will you really call me back? You don't even ask for my name." Awful experience of opening an account. Awful first impression of Charles Schwab. You will feel helpless if you choose to be their customer.

My employer is moving from a traditional 401K account to a different investment account. They have given all employees the option to rollover the amount in our 401K to the new account, withdraw some, or withdraw all and invest in our own IRA or other type of investment account. We just had a death in the family and our daughter was getting married so we decided to withdraw a small amount to cover some necessary expenses related to both. We were told the money would be released in 6-8 weeks. After 9 weeks, we checked and was told they made an error in the information given. Now it is going to be 6-9 months before they get the account closed, rolled over, and the money disbursed. In the meantime, they still are charging their fees and we are now burdened with the unexpected costs of a burial. We have decided to withdraw all the money and move to a different investment company.

Agent quoted me that they would take a certain amount from my account and they ended up taking almost twoice that amount! They said it was a "system error". They could not tell me when a Supervisor could talk to me about the error. I spent over 40 minutes either talking or on hold to try to correct this error, which still is not corrected.

I've been using Schwab for about 4 years now. I started with one account and now I have a checking, brokerage, and Roth 401(k) account with them. I have done numerous types of regular financial actions and never have a paid a fee with Schwab, honestly. Their checking account is very easy to use, and I've never had any problems with things like direct deposit or transferring to other accounts. I also LOVE the checking account debit card that reimburses ALL ATM fees around the world and does not charge ANY foreign exchange fees. It is the BEST way to get cash when you arrive in a foreign country. Their bill pay feature is also easy to use and I haven't had any problems.

I placed a deposit of $35.00 in my traditional Charles Schwab IRA. The deposit was placed Nov 1st 2019. Despite all my evidence (bank withdrawal on my statement from Charles Schwab reflected today Nov 4th. My Charles Schwab reflects a $35.00 dated Nov 4th 2019! I have not placed any deposit today for $35.00 yet my statement for my IRA does reflect this!!!!

Me and my wife opened trading accounts and a week later, after already trading stocks, our accounts were closed. When told why, the agent said that our Equifax scores weren’t good. Taking forever to get a refund of our money sent back to us in a check. I have a TD Ameritrade account with margin & highly recommend investors go with YD Ameritrade. Their service is much superior and getting a trading account with TD Ameritrade isn’t like applying for a $10,000 credit card. Charles Schwab continues to live in the dinosaur years of trading. The company is an “Indian Giver” and their customer service was a very terrible experience. If they didn’t want to give us an account, it should have been denied when applying and not in the middle of our trading shares. Unreal and extremely rude service to do that to customers. The money in our accounts was all legitimate too.

I went in to the Schwab office in The Woodlands today to talk with someone about opening a new account. It has been ten years since I had an account there. I was handed over to Tim **, who acted like I interrupted his nap, and his cavalier attitude did not help. He started off his arrogant attitude with his commenting on my grip when we shook hands of "working man hands". Something told me in his mind it was not complimentary. As a Real Estate Investor/ Financier of over thirty years looking to open an account in the mid six figures to start, I really expected a better attitude. Keep in mind it was Columbus Day and there was no one else in the lobby. Long story short, he kept pushing for me to go online and open the account to a point of my frustration of answering questions that he had already asked and I had answered, I got up and left. Is this treatment is the NEW Schwab mentality????

Charles Schwab seemed like a Godsend at first, especially for a traveling medical student. I had recommended them religiously to everyone I met who asked anything even remotely related to travel banking. Over the last 3 days though, they have ruined their reputation with me by repeated blocking my checking card, 3 times in 3 days. I had to walk home because of them because I couldn't use my card to book an Uber and couldn't buy lunch either as a result.

We have been dealing with the loss of a family member which has created much confusion and stress. We tried to address concerns about consolidating multiple accounts and adding another member to one account to help with ensuring bills get paid during this difficult time. We continually hit roadblocks with Schwab as we tried to navigate this. We received very poor communication. Some of our questions and concerns were completely ignored and not addressed. One particular employee single handedly drove us to decide to never do business with Schwab. Again. In an age where we should be able to expect high customer service and understanding, we were treated as if we were an inconvenience. I am completely unimpressed with how Schwab does business. Very old school and not capable of adjusting to the needs of a modern banker.

Our Accounts with Schwab were closed out in March, 2017. In December, 2018 (21 months later) they arbitrarily claimed that Dodge & Cox had issued a Dividend both to our supposed to be closed Accounts with Schwab as also to our Accounts at Pershing, where they were transferred. They proceeded to usurp about $1,500.00 from these Accounts with Voya, without any proof and without our concurrence. They make the Clients pay for their incompetence and mismanagement and cannot be trusted. We have proof of this and have shared this information with anyone we know and suggested that Schwab should be avoided.

On July 25, 2019 I was trying to sell my last 100 shares of Amazon before they announced their second 2nd quarter earnings for 2019. I did not feel the numbers would be good and when I tried to sell my 100 shares close to the 4:00 P.M. close the system was down, they suggested on my PC to try again which I did and the system was still down. The numbers came out, they were down and I lost over 4,000 dollars. They would not help me in any way... They tried to say to had not clicked on the preliminary view of the order (not true, I did). This is not the first time they have done this to me. The customer is NEVER right, their ad on T.V. is NOT true, the customer NEVER comes first. I plan to post this on every social network so other people will not share this experience.

This is the first review on anything I have even done in my life. This shall tell you how upset I am. June 1st I opened the Brokerage account to take advantage of their checking account. Immediately I noticed the checking account was not coming up on my summary even though the Brokerage account did. I figured I give it a few days before checking again and made the mistake to make a small transfer to the Brokerage account. Checked again in July 5, still no account despite getting emails telling me to fund the checking account. I called and was told the account was created and that I should wait a business day for it to appear on my summary.

I opened a checking account with Schwab when I joined the Peace Corps. Thanks to some solid advice from a returned volunteer working at NerdWallet. There are no fees for international transactions and ATM charges get refunded on a regular basis, regardless of the ATM. The APY isn't wonderful, but the customer service is. Amazon Prime recently charged me without my consent for an automatic renewal of a tv subscription on my sister's Prime account, after her own debit card didn't go through. Prime refused me a full refund over the phone, but Schwab ensured I received it. I was barely on hold before Schwab customer service was kindly and professionally connecting me to the assistance I needed. 5/5 stars for easy mobile banking, check deposits, no fees, and phenomenal service.

I became aware of an account that had been opened in my name back in April. I immediately called the customer service number and the account was closed. Fortunately, there was never any activity on the account. I asked to be sent a letter confirming that the account had been fraudulently opened and that it was now closed. This apparently is too difficult to do. I have called 4 times over the past month and still no letter. I can't speak to anyone on the fraud team as they can only receive emails from the customer service rep (per the rep). I will continue calling weekly until I get a letter for an account I never opened. I pray no one else has to go through this.

Be very careful when investing with Charles Schwab. They delay your requests. I was aware of the sell off that would occur due to the China tariff trade wars. So, I requested they sell my stocks. Later, I checked my account. They did not do it so I called. They told me it would be a couple of days. In the mean time, my portfolio declined in value - big time. I was told that the stock market would crash if they sold my stocks all at once. Hmmm??? I'm glad I did not invest all of my money with them. My other two brokerage firms, by the way, were able to sell off my stock immediately. So, I saved with them. I will use the other firms and not return to Schwab.

They finally transferred my money to a IRA. The sad part is that they took so long the stock prices went up and I obtained less shares. I'm making money again and that is what needed to happen. For now I'm staying with Charles Schwab and this may be temporary depending on future transactions and how I'm treated.

I have been a longtime customer of Charles Schwab and was looking forward to getting my son signed up on his 18th b'day. My son turned 18 today and I wanted to take him to our local CS branch and open a brokerage acc't for him. A gentleman (Jacob) gave us a warm greeting and asked how he could help. He gave my son a laptop and told him to go sit down (in the lobby area) and fill everything out.

My experience was short of kindness. The gentleman named Cory **. who picked up the phone in Phoenix. I just wanted to ask a basic question... He was so rude on the phone. I've been a past customer and I believe he knew who I was. And when he found out it was me he wanted to just pass me off and transfer my call. It was just a basic question I had about my account. He was really rude and he has been rude to me in the past. I believe he's under the money transfer to Schwab Department For new clients... Someone needs to talk to Corey ** and explain to him that customers need to be treated with respect. As a lady I felt very discriminated against and I believe he did discriminate against me.

I meet with Mike, gave him a copy of my POA for my father. My father has his SS directly deposited to this account. I asked for the correct routing # and Bank account # so that my father and I could call SS office and change to his local bank for convenience purposes. When we called SS they informed me the info was incorrect. They did tell us that the bank was JP Morgan but we still needed the Routing and account #. Mike w/ CS originally stated that he had no idea why there were JP Morgan transaction showing up on my father's account (you will never see these transaction on your personal statements).

I initiated a Money Link transfer to a Schwab account in February of 2019. Charles Schwab debited the transaction on a problem with JP Morgan who handles their ACH transfers for Money Link. Everything looks fine until March 2019 when Schwab decides to make an adjusting accounting entry and withdraws money from my account, resulting in me losing around 300 dollars. I sold all of my shares of stock in my Schwab account and have decided to leave the behind company forever. They cannot expect to conduct their transactions so recklessly and without notice to their customers who have bills to pay.

Competent, courteous and stockwise brokers. A pleasure to do business with and if they cannot respond to questions they will supply the answers through thorough research. Also excellent on mailing requested documents if available.

I use my mobile device on a regular basis to watch my account and trade on a daily basis. The fingerprint login repeatedly glitches and makes you enter your password and online I.D. Then you have to opt into the fingerprint access. This is frustrating. As you all know, prices can and do change in seconds. I have lost hundreds over the last week and a half due to this. If I’d of been able to use the fingerprint to log in, I would have been able to lock in trades that increased my portfolio value. Thanks for being a fortune 500 company with a very hit or miss APP. Not like we can stroll around with a computer strapped to our necks.

Just beware of being lied to. Very, very difficult to get funds transferred from the company. They sure accept funds easily enough. Beware! Terrible, terrible, terrible. Please shop around! They are just plain old money grubbers. As long as they are getting the money, everything is fine.

Deposited $25K with them and apparently the next day had $25K to trade stocks with. Tried repeatedly on each of the next 3 days to place a trade (listed stocks, no margin) with said $25K. On 3rd day as trade I had been watching zoomed beyond my buy, I contacted customer service. Apparently because I had a futures account with them as well, those funds were tied up in Never Never Land and I could not place a trade. Now that trade is gone.

I used Charles Schwab & Co. for the first time and it was the worst experience ever. They are only about the money that they can get in. They do NOT CARE ABOUT THE PEOPLE! Invest your money somewhere where they care about what is best for you in the long run because once they get their hands on your money they WILL NOT GIVE IT BACK! DONT TRUST THEM. RUN FROM THIS COMPANY. TRUST ME. RUN! You're better off keeping your money in a shoe box!

They allow you to trade stocks even if you do not have the full funds to cover, or the transaction will place you in a day trader situation. They take their commission for the trade. Then later in the day you’re notified that your account is now in a 3 month suspension due to the trade, which they allowed and got paid their commission for.

Charles Schwab does not seem capable of dealing with any situation out of the "norm". While traveling abroad I tried to have a wire transfer sent to my account from Germany. The reputable sending bank was provided all the correct wire information and as I did, quadruple checked it. The transfer would NEVER go through and every single person I spoke with made me feel like a terrorist. There was NO REASON for them to reject the transfer yet they did repeatedly and kept telling me to call back or recheck. They are OK for a checking account that does not charge foreign currency exchange fees but anything more complicated than that - FORGET. My many calls must have been well documented on my account, yet each time I contacted them I had to start from scratch. I was exhausted trying to communicate with them. They need some serious help with customer relations and getting their act together. I finally gave up... :o(

We have been going around and around for 3 months trying to get funds released that belonged to our deceased father. Schwab acts like it is THEIR money we are trying to get released, and even though we have followed their guidelines TO THE letter, they continue to stall and act like we are making an unreasonable request to close this account and just get a damn check. If I had to invest money someplace, it will NEVER be at this dishonest company! As if it weren't bad enough to scrape up enough money to bury our dead relative and pay off debts, they have to pile on by stalling, lying, delaying and generally acting like we are criminals. I hate this company!

Here is real trade example from Schwab International account: 1. Acquisition of 1500 shares ASNS on 02 Jan 2019. Security Description: ASNS Arsanis Inc. Action: BOUGHT. Trade Date: 01/02/19. Settle Date: 01/04/19. Quantity Price Principal Charges and/or Interest Total Amount 1,500 $2.3492 $3,523.80. Commission: $4.95 $3,528.75. All is OK so far.

I called in to a local St Louis branch to ask how I could drop off a check to further fund my account. A representative from Denver answered, even though I called a branch in St Louis. The Schwab representative was hostile and was trying to pick a verbal fight with me. He was very passive aggressive and unhelpful and I've never had such an experience before. This is a financial services company and I am very disappointed to learn the people behind the management and service of our money. I DO NOT recommend Schwab.

Charles Schwab is not a choice for me, as after a few months I closed the account. Why? Having invested for close to 50 years they would not allow for me to purchase call or put options! They would not even allow me to sell covered calls! Their website has serious flaws. For weeks I kept getting the guide to Schwab introduction box, no matter what I did. Each time I logged in there was that dialogue box, time and time again.

I traded a stock based on Charles Schwab research information. I was charged 6% over the bid and 3% over the highest given daily stock price based on info given from the Charles Schwab website. It was an instant $600 loss when I submitted the purchase. When I called to inquire, they offered a $50 credit to my account. ***My bad I guess but, don't trust the information provided by Charles Schwab and don't ever perform a "market order" on a stock purchase because they can charge whatever they want for a stock without asking you if you still want to buy/sell it. This could easily wipe out an entire account on one trade.

If you ever have a problem with your account; you will find them to be very arrogant. I made written requests regarding my account and they ignored these requests repeatedly; requests which I had no problem with other brokers. I have closed both accounts and moved to Tastyworks. I have no such problems with them; great broker.

I have used Charles Schwab bank to wire money overseas, it has been almost two months now and I am still waiting for an answer. Whenever I called them, I get representative that blame the Federal Reserve, and they can do nothing about my money. This is misleading, and further covers up a flawed banking system that lacks the ability to track payments. When they don’t arrive at the supplier’s bank, payments cannot easily be found and recovered. Banks are supposed to be trusted institutions. However, their outdated technology leaves customers vulnerable to these issues. When these problems arise, banks don’t provide adequate support. It seems they either just don’t care enough or they simply lack the technology to adequately process a payment across borders.

If there was NEGATIVE STARS I would give this company -5. I am a public speaker and a business coach and have lectured around the world for 22 years, so they really messed with the wrong person, they shall be my ongoing example for my lectures about HOW TO LOSE CUSTOMERS. I was testing the experience of investing with them with little money to go ahead in 90 days and starting investing 6 digits... But they TOTALLY MESSED UP BIG!!!

I tried open Charles Schwab account today. They told me that I can't open account with them anymore because they said it was fraudulent account. They didn't even try to help me fix my account or anything. That whole company is full of crap. They try to get invested into their business and company and they don't even tell the reason why they closing your account due to a business decision which I think is bunch of bull crap. To me they try to scam pay customer's that has account with them. They were being discriminated against paying customers that has put Money into your company and not telling them why you closing their accounts is bull crap.

I realize that Schwab is in a regulated industry but their speed of settling sales and transferring money is abysmal. Confirm sale of mutual fund on day 1, cash not available in account until day 4. Request money transfer (remember, this is CASH!!) to my bank and it's another three-day process - minimum (Fidelity is two!). This is not the 80's. If PayPal can confirm a $5000 payment to China in less than an hour what the heck is Schwab doing with my money? (It's called "float" and the longer they can hold it the more they make on it and you are making nothing!!!

Ever since opening my brokerage account at Charles Schwab, my debit card has been declined 90% of the time for "fraud monitoring". No matter how many conversations I have had with representatives and supervisors, explaining that I travel a great deal for work, my card is almost always declined. I cannot use it with colleagues, socially or anywhere I am known, as 9 out of 10 times I will be humiliated. That is then followed by the same aggravating 20 minutes of waiting on hold, followed by "verifying my identity", on average 2-4 times a week. Do not ever leave home thinking you can access your funds, because chances are, you can't!

After 9 months and 48 trades I had 6 funds out of 21 making money. I lost 8 percent of the amount I invested. It was the worst mistake of my life. I won’t advise anyone to invest with them. They charged me .026 percent to manage the account with a financial advisor. It had a satisfaction guarantee. I called them and they told me they would only refund me one quarter worth of fees instead of 3 quarters. I’d highly advise to stay clear of Charles Schwab.

I was with SCOTTRADE for a long period of time and they were good. Good trading and good customer service. TD Ameritrade bought them out so I moved to Charles Schwab. Their trading platform has some kinks but if one is careful, there's no problem. Charts could be better as they are not as good as Scottrade. Been with them for about nine months and I would recommend them to anyone. Haven't traded on margin so I can't tell you how that will work out. Their site has more locations for information than one can shake a stick at. They do have some sites that I used that are better than Scottrade. It did take some time to get used to though.

My employer set up a Roth IRA account for me through Schwab. Shortly after, I got a new job and new 401k. The process to transfer my money was EXCRUCIATING. The first woman I spoke to had no I idea what she was talking about, and directed me to contact the new investor. The second person I spoke to told me I needed to mail in a special form because they could not make the check out to the new investor. The third person I spoke to told me I didn't need to do that, just fill out a form online.

I've been in the industry as an employee of a brokerage firm for nearly 5 years. This is not the place to open a brokerage account, plain and simple. There are far better options out there like Ally Invest or Fidelity. My experience at Charles Schwab has been by far the worst experience I've ever had with a financial firm, banking, investing, etc. It takes days to even get an account approved, when I uploaded my documents (license, etc.) it took 48 business hours for someone from service to even review it... a few days later, and I HAD TO CALL THEM back to ask what was going on. Turns out, because I'm affiliated with another broker, my account required more paperwork... why didn't they call and just tell me that?

I've been given the runaround about cashing out an old employer contribution. I've been told something about the patriot act and it takes 2 to 4 days to finish so I can have access to my money. Yesterday I spoke with someone there that told me it takes 2 to 3 weeks. A supervisor said the website is correct about the 2 to 4 days. It shouldn't take this long to verify my address or identity. All I want to do is get my money so I can pay for my cancer meds. They say they need to verify I live at my current address and it takes so long to do that but in the meantime they keep sending letters to my house so they know I'm here otherwise they wouldn't use mail to communicate with me.

I have been with Charles Schwab for years, since 97? Until the last 6 years, I did my own quite passive investing, index funds and what not. Consistently mediocre returns. So, I decided to go the managed portfolio route... over the past 5 years. Again passive involvement (3 phone calls in 5 years) with really just moderately aggressive initial direction provided. Over 5-year span, I had a 3.8% return annualized return. So, no, not satisfied with Charles Schwab. Recently jumped ship. My exit talk with adviser was interesting. Older fellow obviously very intelligent and experienced but perhaps just too smart for my own good.

Schwab offers a daily sweep of your brokerage cash into many different mutual funds. These funds have paid you over 100 bips on your money. Schwab decided to change this and most will not realize that going forward you will only earn 30 bips on the money. This is shameful as they are hurting the clients that helped them. In one cash their treasury sweep fund has $9 billion. And they will save over 100 bips. Shame on this, shame on them. Protect yourself and make sure you move your cash to the mutual fund for a higher payout.

I keep getting locked out because of their vocal recognition password and web password system 5 times in a row. I have to call support to get it fixed with apologies from their technical dept. Ever heard of the saying "The Front Line Doesn't Lie?" Well their tech line says they have had a lot of upset clients because of their password system failures. So to continue, I wanted to sell all of my shares about 300k worth. This was a time sensitive issue and I tried my web access and of course it read that I was locked out and needed to call tech support again, feeling defeated once again.

The consultant Raj from their Edina main office was not capable to open accounts since 5 weeks as he did not know how. Then he instead of putting some funds in a traditional mm account he purchased mm funds. On those he in writing quoted a different interest rate that it pays - and it fluctuates. Quoted me a different yield on my T bill purchase. After speaking to Chris ** in their corporate office I was belittled and due to the fact that I have a German accent. Told me I misunderstood (I have all in written form and on tape). Borderline discrimination. Disgusting. They will lose my accounts and get sued to the fullest extent the law allows me.

My account was restricted upon first opening it because apparently while sitting in my room in northern Virginia, I was "outside of the United States." Hmm... last I checked Virginia was still part of the United States. I am not using any sort of funny program that throws off the location of my IP address. Just Chrome. So then I call Schwab to get this figured out. I am told "they should have it figured out soon." Okay. So I wait a week. Still restricted. Wtf. So I decide to chat with an agent this morning, and lo and behold, this is when I am finally told that my account was restricted for opening the account while I was outside of the United States.

many processes were paper based and redundant. finally schwab rectified the mistakes and shortcomings after my complaint to the top management. i could file everything online and i was promised to get better response times in the future. people make mistakes but it is most important how they make up for. by providing special service after many mistakes. schwab has proven that it is an excellent company. the free debit card refunds all worldwide atm fees and does not charge any bogus fees (international fees, conversion fees etc) as most other cards. for the card alone, schwab is better than most other brokers.

Updated on 10/31/2019: So this is an Update from 2018, I've had Schwab now for over a year and it's been pure joy. 1. Customer Service is super fast simple chat while logged in takes 2 mins. 2. All ATM fees all over the place refunded, I work in Boston and my old bank Bank of America is everywhere. I use their atm, and it cost $3. Schwab refunds it at the end of the Month. 3. Great interest rates compared to other Banks, BOA gave me 0.02% for 23 years, Schwab gives me 0.20% Checking and 0.23% Savings. 4. Cost? Free, I have paid nothing for this great bank! 5. I started messing around trading with a few buck learning the stock market, each buy/sell cost me $4.99 each. I made some scratch nothing huge enough to buy a few pizzas. They just changed. All trades are free now!!!! 6. I connected my other AMEX Savings to this bank and transferring money has been a breeze. Schwab has been night and day! Highly Recommend!

I recently received a check that I needed the funds from the same day. Because of this, I opted not to use their mobile deposit feature (which says it takes one business day to clear), and instead drove to a branch to deposit it. When I tried to use the money later that day, my account showed a zero balance. I called and was told that there is a five business day hold on all checks. I asked for an exception and they said they couldn't provide one. Nobody told me upfront that it would take five business days for the check to clear, and I was left stranded without the money I needed to pay bills. I will be closing my account with Schwab and banking elsewhere from now on.

DON'T get a Charles Schwab Debit Card and think you will have any fraud protection. The company is extremely crooked. I traveled to a foreign country and attempted to make a $400 purchase is a store. The store owner was crooked and after swiping my card through her reader twice told me that the machine wasn't working to print me receipt. She had me sign a scrap of paper that was barely readable.

I have had many problems with banks; since I started using Schwab I am a trouble-free banking customer. I recall how livid I was in the 90s when Washington Mutual would not refund my $470 Christmas money IBM.NET stole from me... Well they told me to go to my bank so I really feel like Washington Mutual owes me... Well "never again". I know Schwab is a real bank and they will back their real customers.

For 2 years I have made a simple request: I want to have fingerprint recognition on my smartphone and fob for my desk computer. SIMPLE REQUEST YET NO REASON GIVEN FOR NOT DOING IT! Who want to travel with a FOB??? I want to be able to check my accts with my fingerprint authorization when I am traveling. With Schwab’s IT it is either/or not both! A 1 star for their IT Dept, and UNRESPONSIVE management. THANKS.

I have no doubt that Schwab has the best people, the best service of any broker in South Florida. The Boca Branch is simply amazing. They have all the resources you need but most important they have the best people to help you with what is good for you. They leave no stone unturned.

I agree... Schwab is totally unprofessional as is evident in their simple math calculations and what they reveal to the customer. Here is our correspondence with them. NO ANSWERS... AT ALL! Additionally, they have rules and such that are quite secretive as I have yet to receive them. HOWEVER, when I do something such as increase my contribution rate, they come back with CANCELING my request citing a 60 day period for which you can not raise or lower your contribution rate AND telling me that they will apply the contribution change NEXT YEAR! No authorization from us at all. No communication from them. No requested copy of the rules and regs and such.

Having trusted my broker (and I still do), I took his advice to invest in an IRA Dividend account with Charles Schwab. The market was up over 25% over the period I invested and my portfolio was down 10%. OK - so I made an error trusting a supposedly credible Charles Schwab. What bothers me most, is the way they handled the closing of my account. After almost 50 days it still isn't transferred over some issue or another. Additionally, the gentleman I spoke to, allegedly at CS, informed me that my account is being handled by a 3rd party. Huh? There is no need to beat a dead horse on this - just beware where you place your money. Do not take anyone's advice when they drop the name CS. It's a gimmick... at least in my opinion.

I am a customer with Schwab for almost 30 years. Since about last three and half weeks, I am trying getting 2007-2008 statement for Citi Group trading statement for the litigation for the stock traded between FEB 26-2007 TO APRIL-18-2008. I had called Schwab customer service for at least 20 times! Every time hearing different answer and still I have not received any response from them. Extremely disappointed and maybe close the account with them! If thing not resolve! You can contact me @ **.

Yesterday I needed to contact Schwab because I could not log into my account. It didn't recognize my password... strange, since it was stored and automatically applied. I couldn't reset the password online and needed to call them. As a result I reset the password which worked properly. Today, once again, the Schwab site does not recognize the new password. I am not resetting once again (6th time in 1 year). Little reason to continue using this company. If this is the way they handle their IT, they are in entirely the wrong business.

I started opening my account in Charles Schwab from abroad (Germany) in November 2017, went through all the hell with voice calls to the US and a fax to the US (have you ever tried to send a fax to the US from outside of US?). When I opened an account, I warned them that I'm moving across the world and may move to another country in the next year - they said: "not a problem". Then in January of 2018, I left Germany and initiated change in my address and tax residency (by Germany law I immediately lose my German tax residency after I leave it).

In the last 72 hours I opened a trading account without an issue with Charles Schwab. I was ready to make a deposit from my own personal checking account into this brokerage account to start trading, then I got a notification that I had a hard inquiry on my credit from Charles Schwab. First, after my account is opened they conveniently pull my credit, without authorization and second, I in no way applied for any credit based anything with Charles Schwab. I have since asked for immediate account closure and was met by a rude customer service agent who only made excuses as to why my credit was checked. This should never happen to anyone and is fraud on so many levels. I didn't need credit from Charles Schwab nor did I apply for it in any way shape or form. This company should be prosecuted for this, as I am sure this happens to many customers.

I did a loan payoff in December, I sent on 7th overnight, they received on 8th, and processed and credited on 11th. Just did another payoff on 18th, and called over the last few days, today on 3rd day I was told it was processed and completed to where it would be credited end of business day. I still had not seen, and called only to be told it was still processing. It’s a bunch of bs, different stories everywhere. Mishandling of my money. They changed processing centers, just irritating. Would not recommend using them for your retirement account.

Here's the backstory. I recently moved from California to Florida and I will be traveling internationally for the next 6 months or so. All of my personal identification is still for California as I haven't been able to switch it just yet. I filled out an application to open an account using the Florida address to make sure I could receive my debit card prior to departing internationally this week. This is where the mayhem ensued...

My account was closed due to my credit score which was not told to me that could even happen while I was signing up. I guess my money is no good here. People with less than perfect credit are not alowed to invest and make money to better their lives. This world we are living in keeps getting worse and worse. The system is designed to keep people at the bottom stuck there and extremely difficult to climb to the top. Now you can't even invest your own money on your own terms. This makes me sick. Other people have had the same problem as me and actually lost their money because Charles Schwab closed it on them for no reason other than credit score. It's our own money wtf.

I use a financial advisor who picks the stocks or funds I invest in and he charges me a small % of my portfolio value quarterly. The costs from Charles Schwab are minimal and the online reports are excellent.

When I phone in I get fast answers and the responders are polite as well as helpful. It is a pleasure to do business with this company. Their website is easy to navigate, everything is clearly explained.

Applications are user-friendly. Online representatives are readily accessible. Fees are fair and reasonable. We have no reason to search for other options.

On my first occasion of purchasing any stock I called and spoke with an advisor. He explained to me how the different ways of purchasing stock works. He then asked me what I was considering buying, and laid out exactly how it would play out. He gave me the option of me going online to do it myself, or he could do it for a small fee. I chose him to do it and he waived the fee! Even after spending time to educate me, he did it complimentary. I felt comfortable and empowered.

I opened a brokerage account with Charles Schwab. I opened Feb 12, 2018. My Scottrade account was closing due to merger so I setup transfer of shares to new brokerage account Feb 15th. The most recent communication I received from Charles Schwab was that it would be completed by March 5th. I attempted to open a checking account to deposit more funds via direct deposit. Next notice was that it was completed but I was unable to login to verify. I tried resetting password but no password reset link was emailed. I called today and was told my brokerage account was closed due to Equifax report pulled when I attempted to open a “savings” account?

Website has helpful tools to manage your investments and it is very easy to navigate. If you have problems or questions the personnel at Charles Schwab are great at helping you out.

I've been with Charles Schwab since 2004 and have always been impressed with their professionalism as well as the ease in using their website. They are well worth the fees.

Charles Schwab Bank is the very best bank that an average Joe would ever want to bank with. I will not review the brokerage aspects as I have only made few trades over some period of time and I was satisfied with the executions 100% of the time. I lost my account however and it was my own fault. I had over-drafted for a period of 90 days and then it was closed down. It was my own fault, I was going through a difficult period. With that said, I once had to overdraft my account each and every month for a whole year and then wait for a direct deposit. I never once got charged an overdraft fee and I have always been reimbursed for my ATM fees. The customer service was always impeccable, (until the lazy generation has begun to creep in however) with 24/7 phone access and internet access to a live rep during the day.

My wife died on 7/23/2017. As of 02/12/2018, Estate Services has still not resolved their internal needs to settle the estate. They are the only people, of many accounts, to seem to have no empathy, understanding or need to act in a professional manner. I am at a loss as to who I can complain to. I've had to spend $2,000 on legal fees just to get them the documents and Estate Distribution Division still has not taken action after having the paperwork for one month. If someone knows who I can complain to, please let me know.

I opened an account with these FOOLS in Nov. 2017. I just got notified today that they will close my account. When I called to ask why, I was told it was a "business decision" and that they do not have to disclose anything beyond that to me. First, how RUDE that hardworking people such as myself would trust you with one dime for you cowards to turn around and treat me this way. Is this what I get for investing with a morally trashy company like Charles Schwab? My situation, you might ask? I opened an investment account, I bought large stocks in 4 companies and then used a few more thousand to invest in altcoins. THAT'S IT. Thank goodness I didn't push all 3 of my 401k accounts over to your institution because your company is completely unprofessional and unworthy of having ANYONE with a brain do business with you. Go down in flames, Chuck.

I have been with Charles Schwab going on 10 years. I have invested well over $20,000 of my hard earned money with only a few mistakes on Schwab's part which was made right by granting me free trades on a consistent basis there for a while. Fast forward a few years I inquire about shares from a spin-off that I've never received from Schwab. After their lack of intelligence on the matter, they investigated it. The very next thing I know they're telling me they're closing my account and when I asked why they simply said, "We don't have to tell you why. It's just a business decision." This isn't some department store account. This is my finances, this is my money. They sure weren't singing this song when I was dropping tens of thousands of dollars into my account and paying all their commission fees. RUN FROM SCHWAB - CRIMINAL.

I opened an account there last week, and it turns out it is the WORST experience ever! Shame on this brand! How dare you people bluff on TV that this is the “Most Satisfied” brand! Until now, nobody takes care of my account! Nobody takes care of my verification docs at all! I went to the branch, and the staff asked me to go home and open the account myself! I uploaded my file, yet nobody even looked at it! I called, while it asks me to wait more than 20 minutes online EACH TIME! If you people think every client who opens an account is trying to launder money, then do this ** business!!! Shame on this brand, which does not take care of its customer at all!

I have a managed account with Schwab and could not be happier. The website is easy to use and withdrawals are quick and easy with only a short security delay. Security is strong, with immediate notification of any account actions taken. I have dealt with several other firm, I found Fidelity to be good but I would rate Schwab equal or better. Vanguard is a nightmare.

Charles Schwab (CS) has been administrating a pension plan that I have with a previous employer. I was eligible to commence the first pension payout in January of 2017. I first contacted CS in early November of 2016 to start the process to receive the pension. They sent me paperwork that I completed and returned to them via registered mail within 24 hours of receiving it. I won't go into all the extremely frustrating details here, but I had to CALL THEM 7-8 more times over the following 6-8 weeks and suffice it to say, the first payout did not happen until Feb. 1, 2017. Even though they supposedly take notes of each conversation they have with customers, I pretty much had to start from square one each time I called them. I got different answers each time and NO ONE ever called me back, even though I was assured someone would.

As a single mom attempting to save for retirement, I transferred a couple Roth IRAs to Charles Schwab and opened an account to deposit cash to pay for fees, and save money until there was enough to open another IRA. The charges for this account were so high, that they emptied the account of every dime and closed it, several hundred dollars in a little over a year. The fees on my IRAs likewise were so high that over several years, the IRAs only increased in value by a couple percentage points. If you are a hardworking, low wage earner hoping to save for the future, Charles Schwab is not the place to do it.

This bank is the worst and I mean the WORST bank to ever deal with. This bank should be ashamed of how they even conduct their business and should be shut down IMMEDIATELY!!! I tried to explain to the head managers that they reversed a lot of my money back to a crooked person who said that I was doing fraud like activity and once they seen that he was lying and I was telling the truth the bank wanted nothing to do with this issue anymore and told me I would have to now deal with this in court even after I proved my innocence to the bank. They also now have the nerve to tell me not to contact them anymore because of how badly they messed up. The Crook (Brett **) even so much as tried to write a check to try to make it better however he wrote it for an amount way LESS than the amount that he now owes me. I CAN'T BELIEVE HOW POORLY THIS BANK WOULD ACT. SHUT DOWN YOUR BANK!!!

I opened a dispute for a charge on my checking account with Schwab. They didn't tell me, however, that they would withdraw the payment from the vendor and hold it in limbo while the matter was in dispute. Over 2 weeks and more than 20 calls, I was condescended to by their customer service reps and blatantly lied to. Out of my 20 calls, only one customer service representative bothered to call me back and explain that the money was, in fact, suspended, and that was why it was not showing up in either my account or the vendor's accounts. The others danced around the question, never answering it or just giving me incorrect information, and never bothering to find an answer, just saying, "Well, it's out of our hands once it leaves the account," which is not at all what happens. As soon as the dispute is resolved, I'm closing my account and moving my money somewhere else.

I read a bunch of bad reviews about the way they lead you on only to cancel your account and call it a business decision. In my case, there were two hard inquiries and so many back and forths. Very bad practice. I don't know why companies like this think they can keep running over people. I hope one day the consumer is not only able to voice out these frustrations but effect change. They have a very bad practice of yanking the ladder right off under you... Bad company!

Too bad there wasn't a zero rating on this lawyer. I hired this Law Firm to take on my case. I was hit in the head with a hammer by a contractor. They took several months to even review my case. And in that time I got a snotty lawyer that decided he would see if he could have time to take my case. Do not use this lawyer.

I opened an account with Charles Schwab & Co. and received all the paperwork in the mail, spoke with a broker and deposited thousands of dollars into the account. A few weeks later I received a letter stating my account was restricted and was being closed and that I needed to remove my funds. When I called the branch office and the Customer Verification number provided in the letter I was told because of my Equifax credit report my account was being closed.

I've had an acct there since 4/17. Up 'til this evening I was a happy camper. Now, there is a trust issue. About 5 months ago I called and asked a question and got an answer I liked. It involved fees. Today I was informed they have no record of having said/told me this and they are denying my solid memory of what I was told. I was told I am mistaken. I am positive I am not mistaken as I made notes of the date, time and person I spoke with & what they said... Trust is not a minor thing with a firm that has my money. I am now about to transfer my holdings someplace else. If anyone has good or bad to share about being a Schwab customer, I'd be thankful to hear. Most Appreciated.

I approached the only local Charles Schwab office in my area (Burlington, VT) as I was interested in rolling over 2 pensions and my 401K savings into an investment vehicle. I met with Mr. ** in August and shared my information. I followed up again a couple of weeks later via email to which I received no reply. I guess this firm is only interested if you have $1M or more to invest.

I've had probably 10 calls with Schwab's customer service department, and I dread those calls. I am always on call for what seems like forever, and when I finally connect with a representative, they usually don't know what they're talking about. I have to repeatedly talk them through my challenge, and I find that I already know more than they do. Then they put me on hold again to ask a "specialist". I am currently on one of those phone calls right now. I've banked locally and with an online bank, and Schwab's customer service representatives are comparatively incompetent. Maybe they aren't empowered with enough knowledge to do their jobs well. So yes, I'll hold...

Earlier this year I started consolidating to Schwab all my accounts, across different banks and brokerages. So far, I could not be happier with the customer service. The only weak area, IMO, is the need to perform the occasional task using old school printed-and-mailed forms. That is a minor inconvenience, however, given the strength of Schwab's Intelligent Portfolio offerings, the easy-to-navigate website, and really solid interest rate on the investor checking account. Over the years, I've gone through Fidelity, Vanguard, E*Trade, T. Rowe Price, and, way back, CSFB/DLJ Direct, plus too many banks (regional, national, and local) to count. All have strengths and weaknesses. Schwab has offered the best experience for me, thus far. It took a while, but it feels like I finally found a forever home for my savings and investments.

I can't get a my money back from Schwab around 2 months already! Schwab's reason. My printed name and signature on the same line. After I fixed it they always looking for new reason... Example team which consider action, give money back or not, is not ready for consideration or you have SSN good but why you don't have foreign I.D number... I need this money to pay my mortgage in US. Probably I will lose the payment. This company not suppose to work with customers in area of FI.

I have had a securities account with Schwab for years. They closed my branch (Southfield Michigan) and my broker disappeared. Recently I received notice that one of my holdings had been sold. I never authorized such a sale. I have tried for weeks to reach someone to find out why. It has been maddening trying to reach a person to talk with. All local branches refuse to answer their phones. Calls are transferred to a central office and you wait for half an hour to talk with anyone. This is the worst brokerage ever. Run, don't walk. I am closing my account as soon as I can get into a branch. Charles Schwab, you should be ashamed of your company.

I moved abroad to work for an international company. After speaking to a friend they informed me that Charles Schwab was a great bank for people working abroad because they didn't charge foreign transaction fees etc. So I looked into it and spent at least an hour on the phone with a representative, explaining my situation- that I was already abroad but wished to open an account. He said that was fine, all I needed to do was transfer money into the account and later that week I could request that the debit card be mailed to an international address.

My family & I switched our brokerage accounts over to Schwab and our banking. We consolidated and thought we made the best choice for our family before left on vacation to Europe. Nearly a week after being in Europe, I head out one morning to find a coffee stand on a scooter we rented. I find a cup of espresso, I reach for my wallet to hand the barista my new Schwab Bank card. As I take a sip of my espresso, the barista tells me my card was declined! I only had a $20 US bill on me, no euros. I was depending on my card. I give the barista my $20 For the coffee. I drive back to our hotel and call Schwab to find out that all of our accounts have been closed due to credit!

Had an account in Barrington, IL. Was switched to Schaumburg, IL with my knowledge. Quarter meeting was always a battle because, my work finish time is 5pm. Advisor and Schaumburg office account person was complaining about out 5:15 pm 30 minute phone call. Numerous last minute schedule changes due to family issues... Do they want to be advisors to my schedule or not??? Sick and tired of this whining bunch of so called advisors. Oh, and by the way, having so many "accounts" with little growth even though the market had been breaking records. So long Schwab, and hello to another group.

I discovered fraud on my Charles Schwab account. After many delays, and much lack of professionalism, after 6 months they decided not to pay the claim because it was just outside of a 30 day period for filing that I did not know about.

I applied for a Charles Schwab website ID and a brokerage account on Sunday the 21st of May 2017. That was nine days ago as I now type. Within a few minutes I received this email: "Your Schwab One Brokerage account is now open. Your account number is **. Your options application will be reviewed within the next two business days. Your Schwab Bank High Yield Investor Checking account is pending and will be generated within 24 hours."

First of all in the 90's I was administrator of a small banks employee 401(k) account and it was held with Schwab. They were wonderful and extremely easy to deal with. Then I inherited a small IRA from my ex. I was the beneficiary but his mother disputed it saying he told her she was named on it. This was the only evidence she had. Schwab would not release the money even though it was their signed beneficiary form which said it could not be changed unless in writing. So I was forced to hire an attorney and 10 months and $20,000 in attorney fees the judge upheld the beneficiary document. On Monday, May 22, 2017 my attorney drafted a letter with all of the information and the order from the judge and faxed it to the number we were given.

I have been with Schwab for many years and have been happy with them up until the last few months due to continued website outages. But yesterday really fried me. I had 250 shares of MOMO (earnings due out next morning) and I had put in a trailing stop a few days earlier as this was a new feature for retirement accounts. I noticed the stop was for only 100 shares so I clicked on "Cancel" order button, to so I could cover all my 250 shares, as that is the ONLY option available. A message popped up stating something to the effect of "transaction could not be completed at this time, try back later." So I tried it again and got the same message. I waited a few minutes and tried again, same error message. My surprise came when I went back to my Account --- Positions page and it shows -50 shares of MOMO and a "Securities Due" message & a phone number to call at the top of the page.

My cousin and I both have had Schwab brokerage accounts for 15 years. Recently I needed to access a 1099 online. At that time, I saw an account for my cousin listed with mine by her name. I called to question financial advisor. Was told they would contact Schwab and have removed. Later found the account listed because 14 years ago, she asked me to be POA over her accounts while out of Country, which we both had forgotten about. A few days later when I checked my account online, I was down significant amount of $. Schwab had been including her asset for 1 account with my total assets. When contacted told because I was POA. Did not include assets though, from other account was POA for. They will not give me explanation for this error. Put total responsibility on me not checking my accounts more carefully. I checked online at least 2x week or more. The assets appeared in my total assets from day 1.

I opened a checking account with Charles Schwab and after depositing some money and making some stock purchases it got restricted. I called to find out what was the reason for my account to get restricted and I was told that it was because of some information from my Equifax report. I was told to call Equifax and find out about details. After calling the credit agency I was told that everything was good with my status and they didn't know why my account would get restricted. I called Charles Schwab again and was told that my account was closed and that it was a business decision. I asked about details but was told that they are not allowed to discuss it with me and that the decision was final. I have no problem moving my assets elsewhere, just thought I would let everyone know to avoid this company. They also did a hard pull on my credit report which cost me 4 credit points. Thank you for your business Charles Schwab!

I had 401k through Charles Schwab, I left my job in February, at beginning of April I contacted them letting them know I wanted to withdraw my 401k funds. They will not process my request because they claimed my account is still active, however my corporate HR has verified and sent them multiple emails and contacted them letting them know I have not contributed to the 401k or been with the company since February. It's May 11th and every day it's a different excuse. This company are crooks and extremely rude. If you have 401k with this company beware they are dishonest and do not wanna pay people their funds.

I bounced around between big banks and credit unions, and I've always been nicked and dimed for this or that fee, or for not having enough cash in the account while trying to make it through college. I signed up with Schwab and it's been a great 8 years with them. They have always been quick to pick up the phone or chat with me when I need something. Great investment options and good banking perks. I remember one early morning on the way to work I was starting to trade stocks for my retirement account and I accidentally sold five thousand worth of a stock for about $500. I get a call in less than a minute from Schwab asking me if I really meant to sell my stocks for almost nothing, and boy did my heart just drop. They canceled the trade right there and then. I don't have a lot of money -- what other big bank would do that for an average joe? Bottom is that I consistently recommend this, or Fidelity bank, to anyone.

When asked to have an account with Schwab to try to roll over IRA funds into less accounts with my husband, I was told that my account had been closed and that I was being denied the ability to open another account with Schwab. When called to find out reason of denial of services, I have been repeatedly told 4 times that it's a "Corporate business decision", which they are unable to share with me unless there is a court order to share such decision. I have never been denied any such services and after reviewing Charles Schwab services through Consumer Affairs, I'm speechless that this would happen, but also grateful that our entire family will no longer be participating in any services through Charles Schwab, especially if this is how they treat their account holders. Be careful who you place your monies with, especially IRAs.

In early March 2017 I opened an account with Schwab online, the process was fast and easy. Verified my bank account within 24 hours and was all set to go. I purchased $10,000 of stock and opened an IRA a week later to transfer more funds. While waiting for the check to arrive from my other bank, I get a UPS next day air letter stating that "you agreed to abide by the terms of the applicable Schwab account agreement. That permits either you or Schwab to close the account at any time and for any reason. Schwab is now exercising its right to close your account effective xx/xx/17."

I had a brokerage account with Schwab, tied to a checking account. Inexplicably they closed the checking account without notice. This was not due to criminal activity or court order. They just did it and called it a business decision. Then when I complained about closing the checking account they closed the brokerage account without notice. They said it was a business choice and I should go elsewhere. I feel they are quite foolish as the brokerage account had a margin loan that generated 15,000 a year of profit for them. I moved my account, and then had my clients move their account as well. This cost Schwab 80,000 a year of margin interest. I doubt they will care, but any company that treats customers like this and does not care about losing money, even only 80,000 a year, is one that we should all be leery about doing business with.

I am a small business owner. I recently opened an account with Charles Schwab. I made my first trade and everything seemed to go smoothly. Two days later I get an overnight delivery letter telling me they have the option to close accounts and that they were closing mine. They gave me 30 days to transfer my securities and cash out of their company. Needless to say, I was surprised by the letter. I have called their customer service department but nobody will give me a reason for their decision. It is very frustrating to be basically blackballed by a company I chose to do business with. It is not that big of deal as I have accounts at other firms but the lack of an explanation is bothersome.

Like many other reviewers here, I opened an account online. I had recently lost my father who had left me a sizable inheritance which currently is in the survivorship period. The total works out to the middle six figures, but on account of the survivorship period, it's several much smaller (but not insignificant) insurance payouts that I will be receiving first. One of these companies does not offer the option of receiving a mailed check, so I made the mistake of telling them to deposit the funds to my CS account. Seeing as I was given account and routing numbers, and even now I can still log on to my CS account, I foresaw no difficulty in having the insurance money deposited into it. I had also let CS know that I would soon be receiving a much greater amount of money and, not having handled any such amount before, that I looked forward to working with them to use and invest the money in the most prudent way possible.

So far, best customer service I've had. Got a bank account before I left the States. When my card got blocked in Indonesia, I was able to call via Skype and it got solved immediately. When I lost my card in Australia, and they sent me a new card free of charge even though it's international. When I had to activate it, there's only a toll number which charges per minute so they reimburse me once I sent a copy of the phone bill. Each time I've called, the service has been pleasant. Easily recommend for anyone that's travelling.

Please Beware. Charles Schwab & Co. will do a hard inquiry on your credit report when opening up a checking account with them! I was really upset to find out through a fraud alert on my phone. I called with my concern, only to be transferred several times, and treated very rudely by an overly arrogant man! He claimed that he had no knowledge of the impacts a hard inquiry does on a credit report. No apologies for my concern, only a bias and arrogant response! There are too many other great investment firms for anyone to tolerate self entitled arrogance.

I opened an account with them online and it went through successfully. I tried to do a mobile deposit and the system said it had to review my info before they allow me to use the mobile deposit feature. I set up my paycheck to have part of it sent to the new account. I then receive a few letters a week or so later (after not being able to login any longer on the mobile site) and it informed me that I was not approved for mobile deposits. Then another letter about my credit wasn't sufficient to open an account with them. That is a load of bull. I don't know when banks starting doing a thorough review of your credit history in order to open a deposit account. I have no bad account or past due with other banks, so I wasn't sure why they denied me.

I placed an order for 10 contracts of MJN options before market opened. The closing price for the prior day was $.15 and opening price was $.10. Schwab priced the options at $4.50, which caused an immediate lose of $4,500. They blamed it on the market maker, but would not disclose the name of the market maker. This is a fraudulent way to steal your money.

I have been doing business with Charles Schwab & Co. for decades with limited problems. However, in the past couple of years, as the firm has been flooded with lawyers, nearly every account opening or other paperwork I have attempted has been delayed or hindered by paperwork impediments. The latest is their refusal to reimburse me from my son's custodial account for educational expenses I incurred on his behalf. I want to do business only with those firms who know and trust me.

I called to inquire about trade pricing. I was routed to an individual whose tone was quite arrogant and condescending. Such a surprise as I have not had this problem in the past. When I began to say thanks for the information he quickly said Bye and hung up. Left me feeling angry. Not something I hope I ever do to one of my customers in my business!

We had my brokerage account stolen ten thousands dollars in fraudulent internal bank transfer from Bank of America to Charles Schwab & co. I am ill and blind as well old and sick. Please give my money surveying funds back now as soon as possible. Thank you so much. They duplicated the payment from Bank of America to Charles Schwab without having the funds and then they debit the account back to Bank of America but kept ten thousands for sharing old, sick and disabled female surviving funds for their own use. Please help us to regain those monies back as soon as possible.

I roll over part of my monthly pension each month. For the last 2 months they have lost 2 checks of $3700 each and have no idea what they done with them. I am now in the process of suing Schwab to get my money back. Do not use this company at all for your investments. They will steal your money at some point.

They are unbelievably terrible! I've been trading for over a month and I try to get a high yield checking account and they all of a sudden cut me off from trading! They claim something in my "Chex system" report came back negative! I recently got a copy because I like to review my reports and nothing negative was on there! I will NEVER do business with these guys and I will tell everyone I can about my experience. They are complete disaster!!! And I already do business with all of their competitors and no issues. They are a horrible company to pull a stunt like this after a month!

I am about to receive an inheritance for securities that are worth a considerable amount of money. I needed a receiving account and heard good things about Schwab, so I opened an account and was impressed with the level of customer service I received in the process. That night I spent $20.00 on a FedEx overnight delivery of my account information to the trustee so they could make the disbursements. A few days later I tried to log into my account with no success. I called and they told me that it was closed because of my bad credit. Had they emailed me I would have saved 20 bucks. Instead, they sent me a letter. After I pay off my debt and restore my credit I will never go back to them and make sure to spread the word, too. It's a shame they lost a wealthy customer.

I recently moved to a new city and noticed that I was not able to pay for an online item with my credit card. Because I often travel, issues like this are very common-- however, this time when I called Charles Schwab to help me solve the problem I was told that there were discrepancies (and were not allowed to tell me what these were) and therefore they could not verify my identity and couldn't help me further.

Schwab is known for paying dividends late. It has gotten so bad recently that actually tried to steal several dividends in different accounts and time. I also had an accounting issue, even though It was a small amount that Schwab tried to cheat. I had to threaten Schwab to get it corrected. Finally, today 9/12/2016, Schwab suspended one of my fund in Roth Account, stating that this fund is in the process of changing name, but there was neither article nor news about it. Most of all, it was still trading under the same ticker symbol. At the market closing, change in fund price has not been reflected in my account. They told me that it will be corrected tomorrow. When I caught Schwab red handed, they came up with another deceitful practice right away. I was busy making copies of every detail that Schwab couldn't get away with tricks so far, but suspending my fund is not something that I can forget.

I used Schwab online bill pay. Reviewing Visa credit card payment to of about $18,000 to Visa - Chase, Chase could not find them. After over 3 weeks of my numerous calls, as Schwab could not give me proof of payments, the case was escalated to customer relations. This frustration caused me to become irate, and I told them they were inept and stupid. That was the reason they closed my accounts. When Donald Trump uses the F word, the nation votes in larger and larger numbers, so why is Schwab unable to accept the fact they are inept and stupid? Mr Christopher **, made aware I was not at my mailing address, but in an island without fax, internet. I asked he fax the detailed proof of payments to the local public library where there is limited fax. Since we didn't received them, I showed righteous indignation to him too.

I used Charles Schwab's Bill Pay to make payments on a Honda Finance loan that I had paid current since 2012. In June 2015 I set up the account to autopay the loan through the loan's final payment in 2017. Instead of doing what it was supposed to do, the system overrode the date I put in and set April 2016 as the final payment date. In June 2016, Honda Finance sent a letter threatening collections, and that was when I first became aware that Bill Pay had failed.

If you have any money with Charles Schwab move it immediately. Your money is not safe with these crooked thieves. Charles Schwab is an unethical institution that steals from its clients. My husband's grandmother had her IRA account with Charles Schwab for many years and had a "private client" status with them. It was a sizeable account, $800,000.00, and Charles Schwab made a lot of money off of her throughout the years. Unfortunately, my husband's grandmother was being abused both psychologically and financially by her estranged son.

Schwab closed my account without my consent or any formal notification. Don't invest in this company. Go to Fidelity! They steal my $200,000. This company has a bunch of crooks!

Schwab withdrew $130,000 from my account without my consent. This was not taken on profits only but whenever a trade was made. After speaking to Schwab many advisors and "tax experts" as they are referred to they have not given me an honest explanation as to why this was done. Schwab has told me the IRS advised them to do it, the IRS told me that they NEVER advise a brokerage to do this. Now I am at wits' end to get my money returned to me from the IRS. Schwab is not taking any responsibility and cannot give me an honest explanation as to what happened and why this was done in the first place. I have nowhere to turn and feel like Schwab has stole my money out of my account and it is my problem not theirs.

Over the past 5 years I have been very active selling negative puts. Each year we have made money and Charles Schwab has collected fees. Recently, I have been notified by Schwab that with as little as a couple of weeks notice that they will raise the percentage required from 35% to 50% on the Netflix puts in my account and that being said I will have to come up with $100K in the next two weeks. No reason is given for their action. This is either discrimination against Netflix or they are trying to deter me from investing and making money as I have been doing. It is unfair notice as I believe raising the margin requirement on an individual company should be given at least 30 days in advance. Sounds like unfair practice to me especially when they say it is temporary and they never let you know when the temporary increase will be reversed. Is there an action I can take regarding this matter?

I used my Schwab card for a transaction that turned out to be fraudulent. I contested. At first a credit was given, then it was reversed. Why? The Schwab rep told me they called the vendor and the vendor told them that yes, I owed the money. That's all it took to reverse the decision. This, despite the fact that I submitted many pages of documentation to them and to the police, and the police have supported a criminal case against the vendor. That was bad, but it was not the worst of it. When I went back to Schwab with this, I was dismissively waved off. They ignored the questions I asked and made "broken record" type repetitive statements that didn't address anything on point. At one point, I was advised to file a police report -- which I'd already done and copied them on, so it was obvious they never looked at any of the information I spent hours compiling and had provided them.

This company as in Charles Schwab will play games with you and give you the runaround when you request loans on your own money!!! You may get it when they feel they have collected enough interest on it!!! Highly recommend another company to invest your 401 k into.

I'm somewhere between a day-trader and a casual trader. I have a substantial trading account with Schwab. I've been watching and researching one particular stock for a full year now, making small trades, preparing for a big trade day, and I was pretty sure it would be this morning. I've got all my money in one place, all free and clear, ready for a big trade. It's a penny stock, expected to open about $2.50 this morning, and the purchase will be many, many thousands of shares. The stock is showing all the signs of making a big jump. I'm waiting at opening time; I'll make that big buy and ride the wave. I'm ready. Three minutes before opening, I enter the Schwab website, and click on the button to go in and trade.

In transferring my accounts to a local office I spoke with Wayne ** in the Portland Koin Center office. I knew how I wanted to invest, but once Mr. ** learned I was a stroke survivor, he treated me as if I was ignorant, feeble and too disabled to make decisions for myself. He interrupted and talked over me - then told me he would not work with me unless I had someone else appointed guardian of my legal matters! His attitude was arrogant and disrespectful. I told him I could put him in touch with people who could vouch for my ability but he told me he was not interested. So I asked he transfer my account to someone else in his office at which point he told me he was finished, that he "did not want to work with me" and he hung up. The entire experience was frustrating, demoralizing and so bad that I would NEVER recommend working with this Portland Oregon Charles Schwab office to anyone. All in all this was a terrible experience.

I am writing this review because I am concerned about Charles Schwab's reputation. It has come to my attention that a current employee, Tywan ** in the Buckhead office, did not in fact graduate from college. He had his transcript forge. Feel free to call his alma mater or have him send you an official transcript. I would hate to report this to a higher authority.

I travel internationally to Central and South America and am dependent on my ATM card to live. The fees using my card can eat you alive with extended trips, but thanks to advise from a friend my ATM fees are now all credited to my account at the end of each month. :-) Not only does that save me sometimes hundreds of dollars a year, each and every customer service rep I have talked with at Charles Schwab has been the most courteous, knowledgeable, and professional. And when you call CS it does not take 10 minutes and a dozen selections to finally reach a live person waiting to be of assistance! Charles - keep up the great job you all are doing! You are one in a million who "gets" what customer service SHOULD be! Thank you!

Me and my extended family had accounts with Charles Schwab for over 20 years. The Day Facebook IPO became Open for Purchase on the NASDAQ, I was Ready for making a big Investing Move. I had 55k In my Charles Schwab Account, liquidated from Previous stock Holdings ready to make a big move for a great Facebook Purchase. Well By the end of the Day, I had Canceled close to 15 Orders. And held no Facebook stock. The Day was Volition and the price hit $41 and dipped to 25-30 if I recall. Me and my Younger Brother spent all day on the Computer as we both were making Purchases.

I discovered that there are 200 shares of Apple stock missing from my statement. I am positive that I should have 800 shares however my statement only shows 600 shares. This is a ridiculous situation and it may be happening to other folks who don't happen to catch it. I tried calling the customer service rep and they asked for my secret password. I have never set this up and do not know what it is. So they could not help me. It may be that they asked me some question like "what is your first dog's name?" a while ago but since they did not ask me the question, how am I supposed to answer it? Also, do not use their private wealth service. It is expensive and not worth it. I ended up cancelling it. The advice that they gave me was lame.

I have been with Charles Schwab for 5 years now. In their managed account, they make moves that generate K1s. The K1s are very hard to do on taxes. I asked my adviser to stop making moves that generate K1s, but was told it is a managed account and they WON'T stop making the moves that generate K1s. In the last 5 years Charles Schwab has made moves that generate K1s. EACH YEAR THEY LOSE MONEY ON THE K1s. What kind of brokerage house does the same thing year after year that loses money for its clients?? Also, I asked my adviser what should I do with the money that I have in my IRA?

Invested some IRA money with the new Intelligent Portfolio product. Even with 30% in cash, the fund lost 7.5% of principal in 7 months. I could have been fully invested in the S&P 500 for the same period and only lost 3%. Schwab invests in their own funds, and they suck! Don't fall for this pathetic black hole. Also, nobody called to inquire why I was closing account. Just sucked the money.

Lost my debit card a few times. Had some issues and Charles Schwab was always easy to contact and helpful. Not the guy himself, but the representatives. I made an account on this site just to write this review because it's a great bank and I couldn't believe it got bad ratings. I do brokerage, retirement, and checking account with them.

Our parents passed and had a 401k account through Volt, which prior to death we tried to cash out via a POA, and Charles Schwab chose to ignore the POA. After their passing, Charles Schwab was worse. We spent more the worth of the account in attorney's fees and basically the money disappeared, and Charles Schwab kept the monies. I don't understand how such a company can pull such scum-of-the-earth actions and people continue to give them funds. Be afraid, very afraid. We moved any of our now funds from any involvement with Charles Schwab or companies they may manage. Karma's a witch and I hope it comes back 10-fold.

Three years ago, we began a relationship with an registered financial advisor in Kansas City. At that time, because many people were concerned about advisors and stockbrokers running off with client's money, many advisors went to the system of using third-party custodians (like Schwab, Fidelity, etc.) to actually hold the investments so clients would NOT have to worry about their money being stolen.

Yesterday, I was informed by Charles Schwab that my accounts, which I have had for nearly 30 years, were being liquidated for "business reasons." I am 69 years old, and most of these accounts are for retirement. I assume that business reasons means that I am now ready to withdraw from these accounts instead of contributory to them.