Charles Schwab & Co. Reviews

Just opened account, was excited to work with Schwab. Took the time to link my two bank accounts so that I could easily transfer money into my Schwab account. Also was excited to try out their stock slices. In less than two weeks my account gets locked out, no explanation. Says there is a issue and they need to verify my identity. After two phone calls and verifying my information there was still no response. Also there is no way to directly contact their fraud department, THAT IS A RED FLAG RIGHT THERE. All of this and when I call again they tell me that they are closing the account for business reasons!! What business reasons, I AM A NEW CUSTOMER!! No explanation at all. This has to be the worst company I have ever had dealings with. The poor people that work for them and answer the phones were nice but the way the company is being run is straight TRASH!!

My employer uses this company for our 401K contributions. Every time I try to log in to view my account, I am unable to and have to verify but never receive the security via email or text. They have my information because I get emails to view my account every month. When I call I get the run arounds and have to call multiple because some agents cannot find my information while others can. I have called before and was able to get into my account after several attempts but now a month later I cannot get in and when I called the agent says I have never registered. It is very frustrating to not be able to access an account I pay towards every paycheck and does not make me feel secure about being able to access my 401K when the time comes. Other co-workers have the same issue. I plan to cancel and open an IRA with my bank instead. Ridiculous!

I was told to go to the bank for verification which I did and only for them to tell me that my account has to go for fraud investigation after I asked for my money because they denied me access to my mobile up. It's been a month now and they are telling me the same.

I have been trying to close my account for four years. I talked to a representative on 9/16/2024, he said my account was closed at the end of the conversation. I am still receiving emails to view my latest statement. Would you trust your money to a company that says you transaction is completed when it is Not?

Totally deceitful…. Our community came together and raised money to benefit our child who is medically fragile and in need of special lifelong medical and caregiving. One volunteer who represents Schwab helped guide us set up a special needs trust so that this money can earn interest for our child’s benefit. As we set the account up, Schwab offered us a debit card for the easy of using funds as needed. After many months of caring for our child we noticed Schwab was “borrowing us” the money and charging us interest. A lot of interest!!!! When we realized this we called and they told us we set the account that way. Why wouldn’t they explain this to us. Why would we “borrow” money that is out there for the child’s benefit. When we brought it to their attention they said, nothing they can do. We spoke to many people who never called back. Then wrote a letter, no resolution.

Was Charles Schwab brokerage customer in Year 2024. Closed all my account with Charles Swab on Aug 28, 2024. To date (02/22) am still waiting for 1099 form. Spoke twice to their associates today. Explained the situation, request to give timeline when can expect my statements. No clear was given. Some told me end Feb and another told possible mid march.. While, my 1099 from Citibank, Goldman Sachs have been delivered by end Jan for all my closed accounts, as well my current JP Morgan chase Brokerage accounts on Feb'17th. This will delay filing my Federal & State taxes incurring additional interest payment on money owe wanting to register my displeasure through this Channel how mediocre services are for such a major brokerage managing customer money, no wonder closed doing business.

Charles Schwab in Cheyenne discriminates against women over 50. DON'T DO BUSINESS with them. You can't trust Sam ** at that office. Go to a different company or just go to a bank. They pay more than Charles Schwab CD's and their mutual funds. Ever if you have been investing at a different company for several years, they will give you this big song and dance to get your money but they won't work with you. They think you're stupid and you just want to be fast. DON'T trust Sam ** or the company. Sam ** thinks because you're a woman and you're over 50 you're stupid. He will take your money and you will never talk to him again. He will always be busy so you can't discuss your account with him.

Charles Schwab generally provides a reliable experience for customers, but their tax form processing system leaves room for improvement. While Schwab issues tax forms for accounts in batches, the delay in providing the 1099 form for my largest account until late February is frustrating. I understand the need for batch processing, but exceptions should be made to accommodate individual customer needs—especially when delays could impact personal tax filings. A corporation of Schwab's stature should consider more flexible systems to avoid inconveniencing customers without significantly increasing costs. For instance, providing an option to expedite forms for specific accounts could enhance customer satisfaction. While Schwab's tax dashboard and notifications are helpful, addressing these delays would make their service more comprehensive and client-focused.

First, they promised to respond to the contact form within 2 days and it took over a week before I heard from anyone. The person who did respond referred me to someone else (Miami office) who made a cold call to me even though I'd asked to be contacted by email. Since he was on the phone I proceeded to try to get the info I needed from him. He was completely unprepared for the call and couldn't answer even basic questions. When I asked to be put in touch with someone else, my emails were ignored. If Schwab doesn't care about getting a very large account, it obviously couldn't care less about whether its existing clients are happy. I'm glad to have learned this early on.

Does not have the ability to inform us prior to our account Cost/Basis being reduced due to what they say, "Yieldmax has two years to reclassify their positions, and it should show next month on your tax form". My money does not feel secure.

Terrible experience with the Campbell, California location, with Alex **. He is impossible to contact--and has ZERO sense of professionalism. We are looking to immediately pull our very large investments account out of Schwab, ASAP.

Have an account with them, deposited more money to make an options purchase - only $1,000 deposited. Unable to make the purchase, unable to withdrawal my money I deposited until 4 days while my current account holdings were much higher. This may be the same rules with other brokerages but it is was impossible to send an email about - I had to call - and placed on hold. Disappointing experience taking my money back as soon as I can and as soon as sell my other holdings taking that money and going somewhere else. Their commercials are misleading. Too many competitors to have to deal with this Schlep of a company.

On several occasions I have made market purchases at Schwab on large international companies, which should be instantaneous. My purchase tend to be filled at the highest price of the day, which may be hours. It has happened several times, so it is not a coincidence. Also I have placed trades using their mobile app which I was informed is inaccurate. If I want accurate numbers I must use their web site. Not always convenient. Transfer of funds is always slow in their favor so to charge margin interest.

Worst company ever! I ended up here thru TD Ameritrade merger. They screw up my RMD every year. I always take my RMD the first week in Jan. This time for the 2025 distribution, they back dated the effective date to 12/31/2024, and added the amount to the one I already received in Jan 2024. Now it looks like I received 2 RMD in 2024 and none in 2025. My retirement account manager has to contact them to issue a corrected 1099r so I can file my taxes and not get in trouble with the IRS for failing to take the required RMD for 2025.

I am in the process of transferring from another brokerage and it is going on two months now and the process is still not completed. What a complete joke. I don't understand what all the hype is about Charles Schwab. They are horrible

It’s really disappointing. Charles Schwab used to be an amazing corporation. Now they have a first line of customer service that they must hire people from Walmart yesterday. I’m a senior citizen, disabled and on a lot of medication. I went through the online voice authorization, put in my Social Security number, my ZIP Code, and then the rep asked me for my verbal password. Let’s assume my verbal password is my dogs' names so I said the password was sweet pea and blossom and they told me the password was wrong so I saw I tried several iterations. I spent two hours on the phone. They told me that I would have to go get a notary or to go to the nearest branch which is 31 miles away. Being disabled this was not possible. Can you imagine they even were online with me accessing my account so they could see all my information and they still refuse to give me the password.

I came to Schwab by default from TD Ameritrade. I was told this would be a clean transfer--that all data and services would be the same. This was not true. While some aspects have improved (website), some areas of customer service have not been what I expect of my brokerage. I sent out Qualified Charitable Distributions from my IRA last year under TDA. I was assured by Schwab that all standing orders I had established would persist. Each donation was accompanied by 1) identification of the donor with donor's address; 2) any specific designations and 3) a memo reminding the charity of IRA rules for acknowledgments (CWA). All was done properly by TDA, since I received the requested acknowledgments in the state format.

I have had an account here for over 30 years and never can use it. I asked that it be deleted about 20 years ago and they said it was. After Schwab acquired TD Ameritrade, where I had full trading and margin authorization, I had to reapply at Schwab and found my accounts were still active and available. I again applied for Level 3 to be able to trade uncovered calls and have been denied again. I currently have level 3 (full access) at 2 other brokers and have had a 3rd broker where I was approved (OptionsXpress, best options trading ever) before TD Ameritrade acquired them. TD Ameritrade is terrible, too, but only Schwab is worse. Who in the heck do they think they are protecting me from, myself? Policies are moronic and idiotic!

The worst bank. The only benefit is reimbursed ATM fees. My account has been hacked several times. I've had to dispute transactions multiple times because of this; despite being alerted for fraud and declining transactions, they still processed them, and I had to call and dispute. I am out $5,000 because Schwab declined my dispute without looking into it or calling me back. They totally ignored me and never returned my money. Stay away unless you Leona care about your money. The worst experience and bank.

DO NOT TRUST CHARLES SCHWAB. They are the WORST company in the world. They control your money and deliberately create so many problems in a vengeful attempt to sabotage you. Not only will they illegally and secretly go into your account and do whatever they want with your money, they hold your money hostage and steal your money and block you from accessing your account.

Screen functions (Research, Chart, Show more) have stopped working. Selecting show more and dividends has stopped working. I reported this to my adviser who informed me they are aware. This is not a new function and hasn't been working for several days. I'm thinking of opening a test account at another broker as this is just bad service. Seems they've put their efforts into the Sink or Swim platform and ignore the Schwab platform.

In summary. Worst experience. They are the least who will care about you as a client. They blocked my account when it was transferred from TD Ameritrade to Schwab. They made it a terrible experience for me.

I have been trying to resolve an issue with Schwab. I initiated a fund transfer from an external IRA account to a Schwab account. The external account company contacted me and said they couldn't complete the transfer because Schwab had identified my external account as a rollover IRA although in the Schwab form I filled out I had clearly identified the account as a Traditional IRA. I contacted Schwab about this but they swear up and down the delay is with the external company. I just uploaded to Schwab a screenshot the external company sent showing them incorrectly identifying the account. 10 days after I initiated this transfer, still waiting. Horrible experience!!!

Charles Schwab has been an extremely disappointing experience for me as a financial institution. Despite having two-factor authentication enabled on my account—which requires a verification code via text message for login—someone accessed my account without authorization on November 11 and sold my stock. Alarmingly, I did not receive the required verification code during this incident. When I reached out to customer support, their response was deeply unsatisfactory. The representatives insisted that I had initiated the stock sale myself. However, when I questioned them about the missing verification code, they failed to provide a clear or adequate explanation. This is a significant issue, as it involves a substantial amount of money. I request that Charles Schwab restore the position of my stock within my account immediately.

Been with Schwab for 40 years. Made IRA transfer which they mischaracterized as rollover (had one this year) and then called transfer a distribution. They did not inform me to call receiving institution for IRA info. Have tax implications from their mistakes. They told me to go talk to my accountant, it’s my problem. They suck! Buyer beware.

I have been Schwab client for ten years, deposited IRA and Roth IRA and Individual accounts. November 19th I went online along with person on Schwab support, requested to transfer funds from my Titan Investment money market to Schwab Individual account. Having submitted online request, confirmation #**, was received. I gave five stars for support person.

I have 4 accounts that Charles Schwab purchased from Ameritrade, I did not sign up for it. But I tried to use it. Trading was difficult, but I managed. Then I decided to invest more funds. It took 9 phones calls and hours of searching to find an address to mail my funds. Then more time to find my account numbers. I purchased Western Union money orders to ensure my funds would not be lost.

I've emailed **, the VP financial consultant, 3 times because he was not responding to me at all, and instead of emailing me back with a simple answer of yes or no, he just blocked me from ever reaching him. Before all that I would send him an email to which he would email my other financial attorney when it was just supposed to be discreet between Ravi and I. His lack of professionalism in response has really affected my relationship between my financial attorney and I, as well as held me back from moving forward for better opportunities. I have no idea if he still holds any animosity towards me in regards to how my financial attorney had spoke with Ravi due to Ravi's mistake, but its' just never been the same friendly demeanor with him. But I will say, customer service is amazing and I really can't thank them enough for how they take care of me.

I had an ex-employer funded IRA with Charles Schwab. I requested a direct rollover to a self funded annuity in September. Nearly 2 months later I found out that THEY SENT THE CHECK TO THE WRONG ADDRESS. About a month after the initial call, once I found out my new annuity company hadn’t gotten the check I requested it be cancelled. Three weeks later, I found out that not only did they NOT cancel the check, it had been cashed the same day it was requested to be canceled. They sent the check by regular snail mail instead of a courier or certified mail. Now they are filing an investigation for check fraud against the person who cashed it and the bank who didn’t do their due diligence. To anyone who asks, DON’T, I repeat, DON’T EVER use Charles Schwab for retirement.

Trying desperately to obtain my parent's account data for required time sensitive info for our State of residence. We are poor. This is a nearly empty old 401k account. Three weeks and counting to obtain any account access after providing an Attorney-created POA. This company and their absolute negligence has cost me thousands of dollars for my parent's health care due to their lack of compassion. How on Earth could you trust this firm to manage your most valuable assets?

Restricted my account after purchasing TD Ameritrade. I could make trades but could not transfer money out of my account to my bank. I was told that my wife’s name did not match tax records and I needed to submit a W9 form. Did that in April 2024. The account remained restricted through the summer. Called customer service and was told to submit a change of name form, W9 form and marriage certificate. All were submitted and the following day received an email stating “We have successfully completed your request”, “There’s nothing more you need to do.” Attempted to transfer money out and the account is still restricted. Called customer service again and was told that the W9 form was signed more than 6 months ago and needs to be resubmitted. Will be closing account as soon as possible.

I've been using their robo-advisor for a few years. I've tried to allocate the ETF's in it to keep up with the S&P 500, but it's so restrictive and not nearly customizable enough, it doesn't come close. They call it "Intelligent Portfolio" but it's anything but intelligent. The proper name for it is "Stupid Portfolio".

I've been with Charles Schwab for my business pension plan, including my employees, for at least 10 years. I have experienced excellent customer service. Their agents all speak English with clarity, and are located in the United States. Service is prompt and accurate. Wait times are minimal. I can't say enough good things about this company. Every person I've ever talked to has been helpful and pleasant. Problems have gotten solved quickly. I highly recommend them.

I stayed with Charles Schwab from TD Ameritrade, because I thought they would have taken the TD Ameritrade mobile app and integrated it into their app. I imagine their thought was, "Well we bought them so we’re staying with our stuff." I understand things is still there. That’s fine. Here are my issues. When I open the app after the market opens it seems like the app or the information has to wake up. It’s not all there between The positions, account amounts and gain loss amounts. One day I looked at my positions amount. It showed the negative drop in the stock price but a positive on the dollar value. I wrote them and said I don’t trust their app. If I made a change or bought a stock on TD app, it was immediately there. The funds were taken out immediately and any changes to the stock were there immediately. The website isn’t so bad. It seems to be better than the app.

I called CS customer service to get some help on a trade and instead the rep locked my account. I had been using that account to trade for 5 years with no problems whatsoever under TD Ameritrade and all was well and even after the switchover it worked fine. Now I can't even see the account or log in. They want to do all types of paperwork which I'm not gonna do. What I am gonna do is switch brokers and very soon. Not sure why CS didn't change to TD Ameritrade's platform because it absolutely blows that piece of crap platform they use out of the water. Really ticked me off as you can see.

Unbelievably poor customer service. I have been working with elderly parents to reset a lost password on their account for the past 24 hours. The customer service agent, Josh, was condescending and argumentative. The password recovery process depends on clients owning and using a smartphone, and many elderly people are not comfortable doing so. This kind of ageism should deter seniors from this company.

The weeks following my mother’s death have been EXTREMELY stressful primarily due to the misguidance and lack of coordination with Schwab. They have given all three beneficiaries inconsistent and confusing guidance. We have initiated ALL contact, as Schwab has not responded with clear guidance regarding their process to receive beneficiary entitlements. We have duplicated some of our document submissions. They’ve done a POOR job communicating their processes and what is expected. Their processes seems to be driven by “THERE IS ONE MORE THING!” We will be glad if/when this matter finally ends so that we can all RIP. I am no longer considering leaving my inheritance with Schwab for these reasons.

Where do I start? They didn’t advise us that our advisors had left. They left us with random newbies and less qualified people from their merger. They sent fake emails stating problems were resolved when they hadn’t been. The new advisors would lie and pretend to have followed up when they hadn’t. Their site didn’t work during critical trades and even though pictures and emails were sent they didn’t honor them or give an explanation as to why. They investigated themselves and would dismiss the complaints. They tried to close my account for a personal vendetta in under 13 days and when confronted they tried to say another letter was going out stating 30 days that day. That letter never came.

Worst service ever, I only had one account. I am really certain that this prop firm is actually a Ponzi scheme because they do not even pay out at all. simply put, avoid using these platforms and stick with a legitimate company like Profile Post that offers quick recovery with any problems

I'm a customer of 2 months for Schwab's online checking acct. I've recently deposited a check for 1000 dollars. Schwab has placed a 7 DAY HOLD on a mobile deposit. Two days is reasonable not 7 days. Now I will be hit with late fees and be behind. After a call to customer service. I was told that is the policy for new members. Be warned find another online checking acct.

I'm a physician and I've now had a retirement account with Charles Schwab for over 20 years. It contains a good amount of money, but no thanks to Schwab. I would have moved the money to any one of a number of brokerage firms years ago, but my group, unfortunately, has worked exclusively with Schwab for the retirement accounts.

I loved Scottrade and Ameritrade was a disappointment but after a few months at Schwab, I am shocked how incompetent they are. I have given up asking questions. I disliked Fidelity and Etrade was horrible so I am running out of options. Brown and Company and Scottrade were great, the rest just suck.

The communication with customers is non existent. Had to call twice to get some copies that had I requested when visited the place in person. Went back when had a check to deposit only to find out everything HAD TO be done in an app. Honestly don't know how a company like Apple gives this place the privilege to work with their employees' 401K investments. It's disappointing, I think I will listen to my advisor Libbey Jane Bean on Google for now.

I’ve been a loyal Schwab client for 15 years. I have given them TONS of business and Schwab has profited handsomely from my money (7 figures). All of a sudden I get a letter saying they are closing ALL my (>15) accounts and refused to provide a reason stating it was a “business” decision. They gave me less than 30 days to move all my accounts out and after just 13 days restricted all my accounts from trading except for liquidations. ROBERT ** at Schwab’s Client Advocacy Group was the perpetrator who instigated this “business” decision. I tried to contact him but he refused to take my call knowing what he had done. He was contacted by a Schwab Customer Service Rep who was assisting me with this havoc and he refused to extend the account closure date and threatened to liquidate all my positions (in all my non-retirement AND retirement accounts) and hit me with HUGE tax consequences.

I've never had a worse experience than I've had with Charles Schwab. I used TD Ameritrade for over twenty years without any issues, but once Charles Schwab took over it's been nothing but problems. They are rude. They give conflicting information and are never helpful. They froze my account for no reason and even kept me from getting my Veterans Affairs compensation sending the money back to the Treasury. I hope Charles Schwab burns in hell!

I was a TD Ameritrade client for over 20 years until it was acquired by Schwab. Ameritrade had outstanding customer service with a easy to use, informative app for trading, account status and research with up to the minute news feeds. After 10 months of Schwab I am done and will be looking elsewhere. The Schwab app/website is terrible compared to Ameritrade. The app is clunky with having to access different pages to get balances. The news feeds are minimal and caused a loss in once instance that was avoidable. Because real time stock pricing is not accurate and news feeds are lacking, I have to use Yahoo Finance for reliable information. Do not open a Schwab account, you will regret it.

I've been trading online for roughly 20 years and have never had a problem until Ameritrade was apparently purchased by Charles Schwab. My account has been suspended twice now due to what they call unethical violations. I traded with money that hadn't cleared. The money was there and it let me buy so I didn't realize I had to wait 3 days to use it. I figured if it was unethical that they wouldn't let me do it. I don't like this new platform. Personally I have closed all positions and will be taking my business elsewhere. I understand Charles Schwab wont care because my account is probably a smaller account but it is what it is. I highly recommend avoiding this trading platform.

I love this bank. No annual fees, no minimum account balance, free ATM withdrawals, and they treat you like a premium client even when you are down on your luck. Customer support is clearly based in America, and they go above and beyond. I have never had a problem with Schwab, and after recent frustrations with Chase I feel the need to share how much I recommend this bank.

Just had my account blocked from trading by Schwab, costing me lots of dollars and they would not tell me why. No warning, just an obscure letter regarding some margin calls which TD Ameritrade would not even sneeze at. They are stupid. Sometimes getting too big also makes you stupid. Well, I'm moving funds to etrade. 1 star is being lenient, They deserve ZERO stars.

I could not cancel my cover call before the market opened on June 11 Th 2024 based on Schwab’s login technical issue! I tried the trading desk and my local Schwab branch to do so with no success! Nobody could get to me till 10:45 which was too late and my order was executed with substantial loss of over $35000 as of today! I have been with Schwab for over 30 years and I thought this time they will accept the responsibility to reverse the execution but it was a wishful thinking. I’m trying to look into my options to initiate or join a class lawsuit action against Schwab’s lack of responsibility.

Very poor customer service. The process is terrible. Online service is very poor. I had been with TD Ameritrade for many years and was happy with the service there, which was much better than Schwab. I am looking to move on to other firm. Very disappointed!

I was satisfied TD Ameritrade customer for 8 years and now moved to Charles Schwab because of acquisition. This is the most confusing trading website for everything like quotes, views, data accuracy, and placing trades. In the last 2 month all I had was problems: quotes are not reliable and often delayed, the recent transactions are not reflected in the account (virtually I have to refresh the page all the time to get the current information), the platform has too much the downtime costing me significant financial opportunities). Really, both the remote and thinkorswim apps can be down at the start of the trading day and the end of the trading day!!!! So you can’t access your account and make the transaction which results in losing money or not buying the position at the price you intended to buy.

I do NOT recommend anyone do business with Charles Schwab Bank or Brokerage. I had an account with them years ago and closed it, then tried to open another one today and they declined to open it for me. If they cannot make a ton of money in fees from your account then do not want you as a customer. They offer little to no service and benefits anyway and have merged with TD Ameritrade who also have poor customer service and products. I have worked in the investment industry for years and there are much better options!

They handle stock splits in a disturbing manner. While other brokerages show the split instantly, they make it appear you lost all your money with a fraction of the former value showing. They never inform anyone what's going on and act like it's all perfectly normal. Of course, that's after taking their sweet time to respond to you! Due to the distrust, I was forced to sell my assets, incur unnecessary taxes, and transfer my money out of there ASAP!

Complete Utter Disgrace. I encourage everyone to close their accounts and move to either Fidelity or Etrade. Since the transition it has been a constant headache with careless customer service. Reps doing whatever they want with customers. Move, move, move!

Absolutely horrible, in my opinion my compromise data when customer rep entered my data wrong and won’t let me in my account. Do not use! Absolutely appalling making me go to a bank to verify my ID which they have no idea of verifying since I’ve never even been to a bank or used their service!

I was "Very Happy" TD Ameritrade customer for 10 years and now moved to Charles Schwab becuase of acquisition. This is the worst online trading website for everything like quotes, views, data accuracy, app. In last one month could not find a single thing to like and forced to look for better option. I am not sure how these guys are still in business.

I am extremely disappointed with Charles ** recent performance, particularly regarding the downtime of their platforms. This morning, both the Schwab.com and thinkorswim apps were down for over an hour at the start of the trading day. This outage is completely unacceptable and has caused significant disruption and frustration. As an investor who relies on timely and reliable access to my trading accounts, I find it inexcusable that such a well-established financial services provider could allow their systems to fail at such a critical time. The opening hour of the trading day is crucial for making strategic decisions and managing investments, and being locked out of my account during this period has potentially cost me significant financial opportunities.

I was a Very happy client of TD Ameritrade - now I am an unhappy client of Schwab. I was on HOLD for 25 minutes...That is unacceptable... Time is $$$ and timing is critical in this environment. If you hold my money and don't hire the staff to take care of your clients within 3 minutes of calling then you won't have my money to worry about. I'll thin your head so you can care for fewer clients with fewer staff. Why did they lay off people before a large merger with TD Ameritrade? My money will NOT be with Schwab within a week.

It has been a month since I first tried to initiate a 401k rollover from my old employer's 401k plan into my new employer's plan. I've called 3 times and each time done what they've told me to do to complete the rollover. This will be my third time sending them the W-9 form in a slightly different way after the prior two attempts didn't satisfy their requirements. I can't do anything on their online portal and just keep getting vague emails saying I need to call them during business hours because they need more information to finish the rollover. I would not recommend Charles Schwab and I will never be opening other accounts with them.

With this transition/migration from TD to Schwab, all the functions I use daily are no longer functional or useful. This is a really bad user experience, and Schwab has to know that thousands of customers relied on TD and what they provided, and should have made an attempt to preserve the efficacy and reliability of the platform they bought. If possible, they should simply roll back all the changes they made, restore the TD platform(s), and try again when they have a better understanding of what needs to be done. For a company with billions of dollars of AUM, this is unacceptable.

Was moved from Ameritrade to Schwab. Schwab does not offer 24 hour trading like Ameritrade. They need to add it. As other reviews indicate Schwab does not care about you making money. Change to Robinhood which has features to help you make profit.

Resolved.

Schwab bought TD Ameritrade and did away with the reg trading platform that a lot of clients have been using for over 10 years. They never asked the clients about it. Just did away with it. Distancing clients from Schwab. If they didn't want it they shouldn't have bought it. They have a very heavy lot of advertising on TV how great they are, but don't ask clients anything.

I am so disappointed to learn that my poor experience with Schwab is actually quite common. They are horrid. I need my money returned asap and you can close my brokerage account. Who do I write and complain to for their practices.

The employees do not do their job correctly and they make personal remarks condescending comments about customers. They talk down to customers about the amount they are investing. Everybody has their limitations about how much they can invest but they compare customers with the very wealthy and make hurtful comments about material wealth.

SCAM ALERT! Charles Schwab are con artists. I tried several times to trade stock options on both of their platforms (ThinkOrSwim and StreetSmartEdge). They will not allow you to make money. Whenever I have a profit and want to exit my position to take that profit, then log me out right as I'm trying to close my position, and they use the excuse that they are just then at that exact moment in the process of switching from one platform that they are about to discontinue (the one where I opened my trade in the morning) to the other platform. It's a little suspicious that they abandon the platform right in the middle of people's trades. They switched back and forth between these two platforms about ten times in the last six months. They will not allow you to take a profit. They will simply log you out automatically every time you have a profit, before you can close the position. Charles Schwab is a big scam.

My 2023 RMD wasn’t taken due to lack of funds—yet I had spoken with a Schwab person at the time of the Ameritrade sale and at that time there was plenty to cover the distribution. I spoke to online chat today who confirmed that it wasn’t taken (I was getting my tax forms together), and for some reason they weren’t allowed to withdraw the funds that were available. Really it was all my fault for not quadruple checking—which I hadn’t done because I’d been assured all was ok. An email had been sent sometime from someone to an old email address—my fault as my carrier stopped providing service. But NO phone call? I did talk once to my ‘advisor’ about online reports, and she didn’t seem to understand my question, couldn't help, and hung up saying she had a meeting to run to (and she was the one who initiated the call). She also never responded to my follow-up email.

I highly advise against using Charles Schwab. Kevin ** is the Branch Manager of the Mequon location and honestly, he could not care less about you. Schwab in general does not care about your funds and does not care if they make mistakes in handling your funds. Our father's estate was terribly mishandled and they justified a $60,000 loss by saying we did not request a form to transfer IRA money. Here is the most insane part of this... they will honor the form if we request it, but they cannot offer that form. They told us we had to ask for a form, we knew nothing about. How do we request a form we are unaware of?

I was unable to access my account after multiple attempts. Retrieved username and changed my password. Both appeared to be accepted but when entered and sent a security code (twice) and hit login both times Nothing happened. I checked to make sure I still was connected (I was). Called customer support. Was told to clear cookies (why is that still a thing?). I said I was using Microsoft Edge (I had just updated the software). To be fair, he said he could help me do that. I said I will try and access through Google (also recommended). Even if I get in, I am moving my money to Fidelity. This whole switch from TD to Schwab was for their benefit.

As others have experienced, I was forced to transition from Ameritrade to Schwab. I had zero issues with Ameritrade. Like others, my account was suspended when I failed a verification test. Rather than restore my account online or on the phone, I have to travel to a branch to be verified after being verified on the phone to simply learn of the next in person verification requirement. I am closing my account and moving my holdings to a more professional firm. I have serious concerns about the lack of professionalism here.

First complaint is that Schwab, unlike Fidelity and other brokerages, does not sweep into a money market account, currently yielding about 5%. They keep it in cash yielding essentially zilch. You need to buy the MM, then sell the day before you make a trade. Their Estate Dept and forms are terrible. I opened an estate account for my mother, had to find the form online, advisor sent the wrong one. There was no place to list a beneficiary and my mother passed away soon thereafter.

I just had an experience after 24 years at Schwab that is leaving me wanting to move and never look back. Tried to wire money to a Schwab, formerly TD account. I followed the info on their site for routing and acct for wires (which I verified) and it got rejected. Cost me $75! 50 from Schwab. Customer service was less than welcoming and I ended the call pissed. Would never have had this issue at TD, I know that. They have their $50 but I'm going elsewhere.

I had two accounts with Ameritrade when Schwab purchased them. They switched over the first account about eight months ago but still haven’t switched my second account to Schwab yet. Schwab doesn’t provide second level quotes which is in my opinion a major concern. The accuracy of their date leaves a lot to be desired. Customer service is severely lacking

I just received my 1099 Dividend form. So Monday is Feb 26, 2024. The IRS states to get forms to clients at Jan 31, 2024. I just sent my 1040 in mail. This is very poor customer service. They adopted the Marxist ESG policy, S = Social, but fail to meet any expectations to their customers. I will be removing my funds soon, easily get same things in another firm. What say you?

I’m tired of mobile site not having streaming quotes, or some other problem. Never had this problem with Ameritrade. Get it together, or I’m out. I get on, ready to trade, says streaming quotes temporarily not working.

I spent 2 hours online and 40 minutes in local branch trying to get an application without success. I own neither a computer or printer. I spoke to 9 people. Automated system mistook securities lending for reset pin or password. One employee was not proficient in transferring calls. The gentleman in paid up securities lending didn't listen to my questions and was condescending. I know what securities lending is. I just wanted an application. He said my account was marked no emails as my preference. Branch personnel was able to confirm he was wrong. It's evidently a secret what 50 to 75 securities qualify for the program. There is no list and he refused to tell me. I understand the list may change daily but this is ridiculous.

Customer service is worst ever! Especially a woman by the name of Beth **. In my opinion she needs to go to customer service school! I transferred all my accounts! In my opinion everyone not use Schwab!

On 12/28/2023, I tried to transfer the proceeds from my Schwab IRA to my Schwab brokerage taxable account in order to meet the RMD deadline of 12/29/2023, only to find out to my consternation and great chagrin that a restriction had been placed on my taxable account that prevented the transfer. I had never been notified of such restriction which, as it turned out, was erroneously imposed in June 2023, and I was caught totally unaware by it. No technically qualified Schwab staff were immediately available when needed, on.12/28 and 12/29/2023, to correct the Schwab error, so I desperately attempted to reach my Schwab advisor and responsible Schwab branch chief via e-mail, all to no avail. I finally solved the problem without Schwab help by transferring the RMD proceeds to my external (non-Schwab) checking account.

So I worked for a company. They matched my 401k. 7 years later no profit on my 401k. So I decided to call and cash it out. A person I spoke to quoted me the amount. He asked me to read an email and call back. I called back an hour later to process and the amount was different - more than 20% withholding they do. So after no profit on my investment and then feeling like they tried to skim money when I cashed out leaves a sour taste in my mouth having me question if it was the person doing the transaction skimming and/or computer software chipping away a few more dollars? Either way it should NOT have been my experience but it unfortunately was my experience.

Don't close account or you'll lose all access to online account records. I am a former TD Ameritrade customer that was forced to move to Schwab. Because of Schwab's prompting, I opted to move to online instead of paper statements. I assumed that was ok because they would retain records for a number of years. I did not realize they would cut off all online access to historical statements and tax statement if you close an account. Because Schwab online site was so difficult to work with, I decided to move my IRAs and designated beneficiary account to another brokerage. I have now lost all online access to my IRAs and brokerage accounts.

I did business with Ameritrade for a long time. I had marginable securities with them and everything worked great without a beat. Schwab doesn’t have your best interest at heart. Without telling me they sold one of my positions and cost me a lot of money. When I called them about it, the rep was ignorant and condescending. I will go elsewhere but if you are not with them yet, watch out.

We had an existing tax credit so requested our portfolio to be transferred in full to our bank account. They took the federal tax out of it without approval and cost me 10% of my entire annual income. Do not do business with this company because they don't fix their problems.

Ameritrade was great...but Schwab is horrible from their weak website stock tools to trading...and even their customer service is horrible to get in touch with and many of the people in deposits and wiring are very rude to speak with. The other reviews speak the truth also...They are horrible...so go with someone else to trade your stocks and handle your money.

I will be closing this account and moving to a much more professional organization.

Before any "clouding," purchases of securities yesterday were not confirmed in the "portfolio." No sales could be scheduled. It turns out the "buys" went through. The company harmed customers yesterday and they need to be responsible. They have no business doing this -- no business stealing customers' time either.

I got to Schwab since they took over some business from TD Ameritrade. Dealing with them has been a nightmare. I had a managed account with which was transferred as a managed account. Now I am struggling with Schwab to make it an unmanaged account. There is no way to get through to them. If you call you are on hold. If you try to chat with them the hold times are as bad. They hardly do anything with the messaging service they have.

I just chatted with a Schwab rep his solution was "you can sell the theme." The idea of thematic investing appealed to me. BEWARE if you buy a theme you will find so many small value positions mixed with your stock purchases in your positions tab that you cannot possibly make sense of your investments. Schwab created a good idea and then made garbage out of that idea.

Their 1099 said I earned income but all it was, was my deposit amount. They screwed up my taxes because it looks like money earned. They denied it for months until I got a congressman involved, and then they admitted what they did. But they will not fix it. Taking all my money out of Schwab, I don't need their incompetence messing up my life. Transferring my IRA to another facility and it is already taking them a week.

Charles Schwab advertised a $101 kit with opening an account. I followed prompts, and instructions. I was told I was ineligible with a joint account. I then opened an individual account, which said follow prompt for the kit. Again, I am told I am not eligible because now I have a second account. The kit offer is not legitimate, and/or they make it very difficult to obtain. I am transferring my accounts to another broker.

Over $11,000 transferred to a Schwab account due to a mandatory takeover of TD Ameritrade customer investment accounts by Charles Schwab. Schwab has since made it impossible to link my bank account to their platform. Despite Schwab claiming it has a "process" for customers to link their bank accounts electronically, the organization has made and left the process unworkable. I have spent hours over several days and weeks to get this done, following the steps outlined in my account on Schwab's platform.

These guys are straight criminals. Will liquidate your options under ask without consent and then not comply to rectify the situation. Worst broker there is. If you don’t lose money trading they will find a way to steal it.

Software failed to let me sell my options! Had to call in, and lost over 12000 with their negligence. Even admitted they were having issues, and claim no responsibility. I never had an issue with Ameritrade. I don't want this to happen to anybody and I will make sure of it.

Like many others, I was moved from TD Ameritrade to Schwab. Today I called to see if they would help me transfer some funds from a qualified account elsewhere to my IRA with them. In the past, I just called TD Ameritrade and they would get it done. This time, the first level person that "helped" me made things rather difficult to begin with and then when I explained what I wanted to do, she didn't understand. Wow. Some college kid who didn't know anything? I got transferred to a "broker" who really wasn't able to help me either. Just what kind of a "brokerage" is this place?

My account has gone from Scottrade to Ameritrade then Schwab. Schwab has been the most challenging and frustrating. If you get through to a person they do not know anything. If you make an appointment you're turned away because the representative is not there. There is no charge for forms they need to mail to you. It costs $5.00 a month to have them send you paper copies of your statements. You’re doing them a favor having your account with them. They may say “no fees” but that is not accurate. There is no concern for the client and no customer service. You cannot email them. Their emails are set up as “no reply”. Financial companies work only for themselves as past history has shown. Taxpayers have had to bail them out—they do what they want. Wow. So annoying and frustrating. Good Luck.

The customer service at Charles Schwab continues to deteriorate. Today I got laughed at by a customer service when I asked why they were making transfers without my permission and if I was getting my money back. Talked to a supervisor who wasn’t rude but also unhelpful.

They fail to follow written instructions. They continually keep placing more hoops to jump through. I've had this account since 1988. Schwab used to be a most excellent company, but no more. Used to be if you wanted a withdrawal, they would have a check the next day at the office for pick up. Now, they require a written request, then they mail a check. I've have had them mail me checks for the past year and a half, but now all of a sudden, they act as if they can't figure out how to do that anymore. They sent me an email directing me to call them, so I did; making several attempts to talk sense to them, to no avail. The agents read my instructions back to me, saying they don't understand. In the meantime, I'm eating at the church.

My mother left me some shares at Charles Schwab. I was told I had to have a brokerage account with them in order to transfer the funds. Here's what happened after that: I went online to open an account. The computer system could not verify me. I called and the guy gave me a quiz which he said I did not pass. I then went into the office with my passport as instructed. They did not seem to know what they were doing honestly. The woman behind the counter kept asking another woman, and the other woman was not telling me what the people at customer service had told me. So I filled out all the paperwork and handed it in. I was never asked for an ID, ironically. I was told the account would be open within two days at most.

Recently my TD Ameritrade account was absorbed by Schwab. I was told it would be a seamless transition. However it has become a nightmare. I simple wanted the ability to see all 7 of my wife's and my accounts in one view like I had in my TDAmeritrade account. My first try to do this online ended in total frustration. My second attempt resulted in 21 emails and still no way to see all accounts. My advisor finally sent his expert to my home to get this done. After 1+30 hrs, 5 required logins (each requiring a full profile input to include even my driver's license number) I finally got 5 out of 7 accounts to display correctly and am still waiting on a pending review on the other two. I understand the need for security, but this is ridiculous. MOST UNFRIENDLY CUSTOMER INTERFACE I HAVE EVER ENCOUNTERED! I would never recommend Schwab to anyone.

Had a TD Ameritrade brokerage account, which was purchased by Schwab. When accounts moved over to Schwab, regular dividend reinvestment was interrupted. Called several time and always given a different story as to why dividends were not being reinvested. Was told to wait several months until all record dates transferred over, until then I would have to manually reinvest dividends, and if there was not enough money to buy full shares, I would have to add money or wait until enough dividends were available to purchase shares.

My account was suspended because I didn't pass voice verification. I answered six security questions correctly but failed the voice test. I've been a client for over twenty years and had over 1m in assets and my account was suspended. I can't change my voice but Schwab can change their security. They probably will blame me and not their defective software. Bye bye Schwab.

One of my and my husband's investments was with USAA. Without warning they sold their brokerage unit for billions to Charles Schwab. Out of the blue some investment advisor (Isiah **) kept calling us saying he had to speak with his clients at least once a year by law. I smelled a rat, but my husband felt we should at least chat with him once. My answer was the guy was just going to try to find out our net worth and get more of our money, and I was right! After ** us for close to an hour he declared he had "homework" for us. Guess what it was?

When TD amer. was bought out I transitioned to this bank "Automatically". For over a month now I have been trying to set up a checking account to access my money. After dozens of frustrating online sessions, hours on wait and many phone calls I am still without a working checking account. They have sent me three debit cards and two sets of checks which either won't activate or are not functional or worse work for a week and then without warning are deactivated. I have been left stranded while traveling and forced to use cash to get home.

Although I was not pleased with the active management agent in The Private Client Program, I am very pleased with Charles Schwab as a whole. Schwab provides excellent customer Service. The tools available for you to make informed decisions are outstanding! There is always a representative to assist you in a helpful, welcoming manner..

It is sad that the actual man Charles Schwab is elderly and does not control day to day affairs anymore. The corporate culture has taken a turn for the worst. The absolute worst in the world. We have a bank account. They keep the money in their own bank accounts with other banks for up to 7 days to get paid interest on it. Meanwhile they will let you take a loan from them and charge you interest until they release your money. Legal Fraud. Because the Congress members have a son or daughter that needs a job. Schwab scams every person who can't afford a lobbyist.

I used to have a TD account and then Schwab bought them and now I have a Schwab account. I do not like it so far. The webpage is clumsy and doesn't show real time quotes. It is difficult to navigate. I made a deposit last week and it still hasn't settled, so I can't withdraw anything or use it to buy certain shares (less than $1 and for some reason GBTC). Tomorrow will be 7 days and they say I will finally have access to it. This was not the case at TDA. I could make a deposit and immediately use it to buy whatever, or withdraw it back. I called customer support this morning and spent 15 minutes just getting told it hasn't settled yet and they don't know how TDA worked but they can of course transfer me to a different dept. So far I am not happy with this brokerage and will be working on closing out/moving positions elsewhere. I really wish TDA was still around and this merger had been blocked.

Not knowing much about investing, I retired and entrusted all of my retirement savings to Schwab Intelligent Portfolios. Five and a half years later, I noticed that the S&P 500 had increased by 78% during that period. The funds in my account had increased by 0%. I knew that 36.5% of my funds were in stocks, so I investigated further to find out what happened. I discovered that only 10% of my portfolio was in U.S. stocks. There was more money in emerging markets stocks, which had lost money, and in international stocks, which had gained almost nothing. Almost 20% of my portfolio was in mortgage backed securities, which had lost thousands of dollars.

MY IRA account was blocked by the margins group. Due to a mistake, I made. I ended up with a $150 shortage of funds, which was rectified soon after the transaction when I sold 4 shares and my account was once again positive. I called the Schwab customer service phone number and tried to resolve my account block situation to no avail. I was being transferred from one low level customer service representatives in Austin, Tx, to another in Dallas, Tx, to another in Phoenix, Az, to another in Denver, Co who promised to file a request. All confirmed that my account was blocked, but couldn’t help me resolve the situation.

I was notified of a maintenance call on a margin account June 4th. I contacted the company by phone on June 6th that I would transferring funds on the 8th of June to resolve the outstanding balance. On June 7th they had an entire sell off of three different positions I held, none of which were purchased on margin, after I was assured that I would be able to level the account off on the 8th of June. It's been less than a week since the merger with TD Ameritrade. They have no concern for their customers nor do they value solid communication to fix discrepancies on accounts. 0 out of 5 stars.

Schwab bank failed to make payment to Treasury Direct on 5/30/2023, even after we begged and complained. Needless to say, Treasury bill that we wanted to buy has been defaulted. This caused a pretty big financial loss that we are doing everything we can to solve this. First things first, we filed a complaint through CFPB, FDIC, and BBB. We are waiting for Schwab’s response now. We want to take Schwab’s response to our lawyer, if our lawyer says everything looks good to go, a lawsuit will be filed, which we can’t wait.

Avoid Schwab at all cost. They are the most crooked brokers and bankers in the industry. They do not have the client's best interest and only enrich themselves. They block access to your money and fail to make timely trades or distributions. They lure you in with phony IPO's that immediately lose half their value and never recover. Stay away!!!

I went to Schwab location to withdraw a sizable check only to learn they don't print checks. After hearing my options I decided to have it overnighted and was assured I would have it yesterday. It's 2pm and still no check. I called cust service and before I was disconnected twice (promised a callback after the first time but never did I get a call back) the person informed me they printed the check yesterday and overnighted it and it could be until tomorrow that I receive it. There is a fee for overnighting yet it can take 3 days to receive it. I am livid at this moment. Lousy service!

Schwab updated their .com site recently. I use my Google Pixel 6 and I use my Pixel 6 through the Chrome browser to access my accounts at Schwab.com many times a day. The opening page is set for Summary. You used to be able to see every category in detail for your accounts, Equity positions, ETFs and Closed End Funds, Fixed Income, Cash and Money Market. You could see everything just like when you signed on by computer. Now you can only see your accounts with value and market change and total. The rest of the screen is just garbage about other areas of information that you can easily access using the 3 bars button. No more detailed summary.

Charles Schwab company been used them around 11 years. Before I use StreetSmart.com. Was pretty good. After they change to StreetSmart Edge. Find out have ** load of problem last 2 years. I have to call them million time to fix the same problem, trust me don't ever use this company at all. Horrible website. I put a bracket order even it trigger the $ but is still show order is open and this happen many time already. They never fix it. I call them the first time was 2 years ago till now, trust me don't ever use Charles Schwab. They have ton of problem on the website.

Horrible!!! Opened a Schwab account to see where my TDA account will forced over to in order to get a feel for the Schwab platform and I found Schwab to be stuck in the 1970s!

I've been a customer for 10+ years. This bank use to be great. Customer service was wonderful. Now it's terrible. Payment services are inconsistent. They've mistakenly frozen my accounts and not told me about it. It cost me hundreds in fees with third parties, and they still haven't apologized or even admitted wrong doing. I'm moving all my money OUT of Schwab now.

I cashed in an annuity and wasn’t informed about the change from state to state as I’d cashed one in while living in WA for a larger amount than one while living in ID. Plus it being quite a smaller amount and I was blindsided with the taxes today and the fact of not making payments and the penalties which wasn’t the case in WA? They should have explained this so I didn’t have to go broke!

My partner and I arrive at 3:55 PM at the Charles Schwab office in Mystic on Friday, March 10, 2023 for our 4:00 PM pre-made appointment to add additional accounts to our current accounts. As we sat there waiting for our appointment, it wasn’t until 4:15 PM that we were finally acknowledged at all by Bryan ** with such utter disdain as soon as he walked out of his office. He then began to speak down to us with such a nasty disposition and in such a condescending attitude too that was quite shocking and disgusting coming from a representative of Charles Schwab.

I contacted Charles Schwab due to overpayment in my 401 plan which caused problems doing my taxes. Well I got the most uncaring unknowledgeable employee Klarissa. I explained my son had just died. He was 25. I told her I needed to file my taxes to get money for funeral home and due to overpayment I could not. Well she told me all the wrong things to do. It took 4 days for jay to finally call me 4 days very unprofessional meanwhile I’m calling every day getting lied to saying someone was going to call me. I will tell you know I have dealt with Fidelity T Rowe price and Ameriprise. Never had issues.

Poor customer service over an hour wait to speak to a service representative but they refuse to explain why they do not follow the IRS rules as laid out in IRS PUBLICATIONS and at the advice of our tax specialist.

I tried to set up an account through Schwab with my advisor, and wow, what a cluster. I sent in bank information twice through secure channels, only to get them kicked back. I told my advisor to find a contact person at Schwab so I can conference them in with my bank, but he was unable to get any point of contact for about two weeks. When we finally got someone, I sat on hold for 20 min, two different times. The rep (Alicia) just repeated everything I already knew and acted put out. I got Alicia and my bank conferenced in, but then Alicia dropped the call on her end.

This morning, Charles Schwab closed my two brand-new brokerage accounts with them (not even used yet!), one joint one individual, "due to a business decision", and denied my investor checking account, referring me to the "negative information" on ChexSystems for the basis of their decision. The weirdness is, my ChexSystems report is CLEAN, not a single negative mark on there! I've opened many accounts (primarily CDs, since CD rates have been on the rise) lately, so several banks and CUs have inquired into my ChexSystems file - and opened accounts for me with no problems! - resulting in multiple recent inquiries (as many as 12 in the last 2 months) on my report. Otherwise, it's a clean report! Charles Schwab is clearly making bad and baseless business decisions, and in the process hurting people and losing good customers. Don't do business with them, it's not worth your nerves!

I submitted some paperwork to convert a 401K to an IRA. They ignored it, despite me working with several reps and a local office. After receiving appropriately signed and completed forms, they supposedly sent me an email for clarification and I never responded, so they simply did not follow directions, and my money was sent to some other institution without my consent. Never did see that email either. What clarification did they need? 'How much of the 401K to convert.' When the signed form literally said: ALL OF IT.

What a superb company to do business with. My father passed on in Dec and there was money in his Charles Schwab account for me to claim. Unlike many of his other accounts this firm made the transition as easy as could be. I simply had to mail in the death certificate, answer a few questions over the phone and that was that. His account was closed, all the monies transferred to my name and that was that. 6 of his other accounts are stressing me out running here and there looking for Medallion Signature guarantees and filling out tons of paperwork. Charles Schwab made an already overwhelmed and stressed out woman rest easier and as such I am maintaining my account with them, and shutting down all the rest.

Completed the application for brokerage/checking account on 1/2/2023, and I got the brokerage account open right away but not the checking account. It didn't say anything like they need additional info to open the checking so I thought the checking account would just show up in one business day. But it didn't, and I only received from mail on 1/8 that they need additional verification to process. So I uploaded my driver license as requested on 1/9, and I thought they would have the account ready on 1/10 or 1/11 based on their statement (should be ready in 24-48 hours). Again it didn't happen. I waited till today 1/13/2023 and I'm not patient enough to wait anymore. Called them and they said the verification was just processed on 1/13 and my account should be ready on 1/14. So what kind of bank takes two weeks to open a freaking checking account? This is the worst experience I had opening a checking account with major banks.

Folks, don't let these bad reviews sway you. There are always haters out there. If Mother Teresa had a non-profit there would be that 1 in 1000 that had a bad experience ranting about it. The satisfied customers don't put out the reviews, but I felt compelled to after reading all the complaints and one-star reviews. Charles Schwab is one of the best investment brokerages out there in my experience, and I would recommend it to friends and family.

I opened online Brokerage and checking account on 12/ 21 /22 and funded the account confirmed and few days later representative said my account needs to be closed. They would not discuss other than check with ChexSystems. I got my report from ChexSystems and also talk to a representative if there was any negative report on file and they confirmed there was none. But despite that Schwab refused to discuss any further. On 1/3/23 I called per their email and requested to close the account. When I spoke to representative to close my account even he could not believe as to why Schwab want me to close the account.

We are Sr.Citizens who need conservative management. She overweighted us in aggressive, overvalued funds instead of staying with the market. She put us in bond funds with the feds aggressively raising rates. She invested in High turnover and high yield bond funds in a taxable account. She paid no attention to market conditions and we paid dearly. Schwab must have agreed because they refunded fee's but after we lost Thousands. Stay Clear.

I recently came onboard, after searching high and low for beginner investment accounts, to handle my small inheritance, and gain interest over time. But Schwab apparently wasn't the right vessel. Because after creating a new brokerage account, my email got spammed with incessant messages to repeatedly verify my account, on top of marketing offers, and whatnot galoot. Then when I did verify, the deposits their system supposedly made from my external bank account didn't show up anywhere, despite the lame message in my brokerage account, to click on the dumb link provided. Which only took me to another page, asking me to do the same thing. Speaking with a rep. did me little good. They just filed a Tech ticket, stating they'd "look into it" Omg whatever. I'll look elsewhere for investments!

Schwab will not reimburse ATM fees like they advertise. While I have been overseas, but still in a country that has USD as the national currency and is the only currency used, they have falsely claimed the normal ATM fees are currency conversion fees and refuse to reimburse me. They state, as if it were fact, that I made a mistake and chose an additional currency conversion fee and I need to be more careful, like I'm an idiot who doesn't know what I'm doing at the same bank ATM I've used regularly since 2019. Even though I have repeatedly told them there is no currency conversion because my account is in USD and the national currency of the country in which the ATM transactions were made is also USD, they refuse to do further research. Oddly they were willing to look further into it back in 2019, when I initially encountered this problem, and have correctly been reimbursing me for such transactions up until last month.

Charles Schwab bought TD Ameritrade, where I have my 401k. They decided they didn't want any 401k's that also had Roth contribution options in them, so now I have to go through the expense and hassle of transferring my 401k to a new company that isn't them. There was no option provided for staying, just a don't-let-the-door-hit-you-in-the-rump on your way out. It was like neither company had any interest in keeping me as a customer or recognizing the incredible annoyance and time-suck involved in changing the 401k plan to another company. If you want a Roth contribution option in your 401k, or you'd like to work with a company who isn't just going to change things in a signed agreement that you had because of their whim and say piss off to you, you should not bother to look at Schwab or TD Ameritrade.

Had a bad experience with a representative on the company on the phone. Needed to open an account to buy six figures in T bills. At the meeting was given laptop (have never used) without a mouse! Then told this was taking too long so I was left to complete the account opening myself and was told to leave the bank checks at the desk. Just left after spending twenty minutes with the branch manager was was genuinely upset at what had taken place. Doors had been locked when I was ready to leave which visibly pissed off the manager. A joke.

They tell you that they have processed your request when they have not. I recently changed places of employment and wanted to consolidate 401k in my new employer's plan. They kept telling me for over a month that they had sent the funds over to my new 401k but did not. I just got an email from them today saying they were processing it. When I had called and spoke to them they said it was already done and that the problem was with my new 401k provider. They lie and tell you what they think will get you off the phone the fastest. Would not recommend for anything. I feel that if they would lie about the processes then they would lie about anything.

I have tried to get Schwab to recognize my late husband's will with a Beneficiary Designation form that is recorded and signed. They say they do not have a Beneficiary Designation reflecting his wishes and that I will need obtain a court order for them to distribute according the will and willing to provide me with the contract my husband and Schwab agreed to. I have offered to provide emails and hand written instructions to the law firm, Valensi Rose, and the signed and recorded instructions in his will. They are putting the onus on me, Jerry's widow, instead of acknowledging that perhaps they did receive it and it did not get filed properly.

3/30/2022. It is the worst of the worst bank in the whole universe. From 2018 the bank regular staff, supervisors and local branch made non stop mistakes providing inaccurate phone customer service. I always wrote down the name of the staff I spoke to. Even today it was Kalsey who closed my account without my authorization. I asked her if mailing a cashier check balance to me would close my account? She confirmed NO. Wrong! Liar! My account was closed. That bank cannot be trusted. Be aware and do not open an account. One star is too much for that mediocre bank of my nightmares.

I have an account with Schwab- a wire was incorrectly sent and returned. It is 5 days later and Schwab still has no idea where my money is- how can you deal with an organization that operates like this? I have been ran around from day 1 when I requested the reverse the wire which they refused. I would suggest dealing elsewhere- I had to give one star since 0 was not an option.

Well, they stole over $600.00 from me and when I caught it just minutes after they did it, I was placed on hold for 45 minutes of 85 minutes it took to solve plus I have to front the money that goofball made in over drafting my account. I only have 2.4 million with them, but it is not leaving because they can't do simple math.

I made a mistake on my CS app and complained that my 100K deposit wasn't posted. Called customer service. They put in hours called my National Account Rep who put in hours to clear it up. I put the wrong check image on the app deposit system. The help I got was outstanding by NR Kane.

I suggest Schwab better educate their associates on transactions or provide reliable and available experts in transaction areas. I recently called the toll free number and the associate was not knowledgeable about a transaction to transfer funds into my Schwab account. I was put on a 10 minute hold, where I'm sure they asked someone else what I was talking about, and my answer was: "I'll send you the form." They couldn't explain the procedure and why I needed a blank form that Schwab was supposed to execute and send. I was transferred to what I assume was a "more knowledgeable" person who had no idea and put me on a half hour hold. At this point, I knew I was being passed on not to answer my question, but to get rid of the call. Finally, I wised up and called the Schwab office in my hometown. They knew exactly what the procedure was, promptly executed the form and forwarded it to the third party to complete the transaction.

Trades have no or small fees. You can build your own portfolio or use a advisor and let them do all the work for you based on your final goals. Financial advice and explanations of what different investments types are all easily located with the web site tools as well as research reports on companies or investment funds. It is easy to complete transactions yourself and when you need assistance they are only a call away and very polite and helpful. Security is also a high priority.

I recently deposited a 401k roll over check into my account. My account was suddenly suspended for suspected fraud!!! They’re holding on to MY money!! I chose to do business with them because of the excellent reviews I’ve read but my experience hasn’t been so pleasant. I don’t know why they’re still holding on to MY MONEY and giving me the runaround. Be warned!

This company sucks. If I were you I would pull your money ASAP. In a bind and want to borrow against my 401k. They have had the pay off for my old loan for a week. What the hell takes so long to punch a few buttons on a key board. This company has cause the failure of many aspects in my life due to their snail's pace of what they like to call work. I will be pulling every penny of my 401k, my children’s savings and my whole family will be pulling their money out too. I suggest you do the same.

It would take forever to explain all the problems we've had since depositing my husband's 401K with them in an R.O.B.S. rollover earlier this year. It was supposed to be for only a year or so until we firmed up our business plans. With the pandemic and insanity going on, things got put off. Anyway, this review may seem like it goes on forever, but I can't even begin to complain enough about all the many things I detest about Schwab. I wish we'd been able to see all these other reviews before then, but Schwab was the place recommended to us by our R.O.B.S. provider. We were immediately told that we could use their "Intelligent Portfolio" to have our funds managed, which was a huge relief since we knew zip about investing, and I personally liked it that way. I say we knew zip, but I knew LESS than zip, and had no desire to try to "manage" our own portfolio!

This is the worst bank. The checks that I wrote from my other personal account to open a new account with Charles Schwab have cleared. My other schwab told me that they cannot have the funds available for more than a week. This is ridiculous. It's a mistake of opening account here and their customer service sucks because they put you on hold for long time and then after that they talk about the personal stuff keeping you on mute. Such a bad experience in a mistake of my life opening a account with Charles Schwab. It's too late for me now. So make sure you don't get screwed. Even their customer service verified the funds with my other bank that got cleared and still hold my money. I will eventually close this account once my money gets posted and won't ever do business with them. Beware.

They were hired to be co-trustee of our family member's living trust. Our family member died on January 4, 2021 and still have not finished the estimated taxes and closed the trust down. They never once reached out by phone or email to myself and family to keep us informed and updated except when we called and inquired/complained. I was told by the representative I spoke with for our trust that it usually takes at least 6-8 weeks to close it down. Then they said 10-12 weeks, then 3-4 months. Finally they are just saying, "in the coming weeks". They are dragging their feet. In the end, going through Probate would have possibly been quicker. I would never willingly have any trust set up or managed by Schwab ever again! Such a disappointment! Frustrating!

Already have a brokerage account and wanted to open a savings account. Long application process and uploading of documents. Waited 2 weeks and finally called after long wait on phone was told that it takes time and I would hear soon. One week later I go on chat and ask for update. I was told I had missing information and to submit whole new application! I cancelled application but am concerned about all my information on file. Waste of my time.

Terrible customer and unreliable website for trading. It took them 7 weeks to conduct a trade inquiry because of their website issues. Customer service rep called me today after repeated attempts to get a status. He was extremely rude and basically blamed me for selling the shares. So the risk was all mine and they waited 7 weeks for the stock to turn around so they can tell me you didn't lose money. Horrible experience. Moving to Merrill. Stay away from them.

I have been a customer for 8 years. Their customer service has become terrible, almost non existent. It is impossible to talk to anyone helpful or to do online chat due to long waiting times. If you do connect, they seem to be totally clueless. If you send an online message, you will never get a response. I inquired about bringing in new money to my account. Got no response at all 20 days later. You would have thought they would jump at the opportunity of a large new investment. I opened up a new Roth IRA account. 6 business days later it is still not active with no indication of why. I contacted the local CS office, & they could not help at all. Got through on chat, with the same result. "Sorry can't do anything. Just have to wait for Operations to look at it".

I opened both a Schwab checking and brokerage account in 2013. I never used the checking account feature regularly until 2019. I regret closing my Wells Fargo account and switching to this terrible company. I have had nothing but endless problems from day one, but in 2020 and now 2021, it has become inexcusably awful.

This is the worst brokerage I have ever used, and I've used most of them. There is literally no way to email them. You have to "chat" except the chat never connects. Phone calls take hours on hold and then hours more after they transfer you. Avoid this brokerage like the plague. Fidelity - great service - answers calls immediately. Etrade - can send messages so you don't waste time. Schwab - never lets you talk to a human. Seriously this company is the worst.

Any wait time to inquire about your brokerage account, and simple questions on fees and transfers takes longer than 2 hours. Not a one-off occurence either. Entire week of waits. Tread at your own risk.

For three months I have tried to reach a person to speak to regarding investment management for Expats. I have called many times, (on hold for 20-30 minutes, usually disconnected) I have messaged them on their webpage, I even called a branch office who transferred my call to the same 'on hold' experience. Why would you trust a company you can't reach with your life's savings and investments?

I have been a customer for 30+ years and for decades Schwab & Co has been the go-to place for small investors. The last 6-8 months has witnessed a steady record of poor experiences with this company. The trading platforms (Edge) works fine in a Goldilocks environment and most likely on a windows machine. If your computer is a MAC be prepared for a whole host of problems most of which are slowness and crashes if you go too fast.

Charles Schwab is a very good company if you intend to trade a few time a day or less. You can reach knowledgeable people via the phone if there are issues or you have questions! However, day traders should stay away -- latency issues, servers going down, sometimes you cannot get out of trades (two times already this week). Unfortunately, it appears their systems weren't designed for scale. The growth in traders and trading volume has created an enormous problem for their IT and call centers.

As a Schwab client for decades, it's apparent that going from a discount broker to leading wirehouse today has eroded service. Outages-telephone, online failures e.g., are becoming more frequent. If this keeps up, core clients with high balances will look elsewhere.

Things have worked a certain way in our world for a number of years now because innovators had great ideas and the public found great use and value in implementing those innovations into their daily lives. Over the years, those ideas have been refined, improved, added onto and so forth. At this point, these innovations are so standard and commonplace, that it is virtually unheard of, even unthinkable, that any company or individual in a semi-modern country has not, to a minimum degree, incorporated these advancements into their everyday activities and processes for the sheer efficiency and cost- and time-saving effects that it yields. They are simply a forgone conclusion, almost as much as the television and telephone. For a reason that I will probably never learn or understand, Schwab is just such a company.

It's a good thing that they give loan for stocks but last week I wanted 20 stocks and it gave me 60 stocks without notifying insufficient balance. And now I am in deep loss. Beware before trading on Schwab account.

Their online tech (web and mobile) is a bit buggy. As far as money handling and trade tracking is concerned; they are a solid solution. Their fees are very low and that alone makes them an easy group to recommend.

This company offers Stock Slices which is fractional shares in stocks. Many of these stocks are far too expensive for me to purchase on my own. However with Stock Slices I can enjoy being a stock owner while investing very little money.

Efficient service, highly organized, smart online layout. Schwab is one of the oldest most preferred broker with a wonderful array of tools to help investors. Always up to the minute information in clear easy to understand menus.

Minimal fees; brokers walk me through the process how to buy and sell shares. They make recommendations. If I want additional assistance, they will do so for a charge. There is a system whereby I can have a computer generated system work for me. Many choices and easy to use online.

I have used them to buy and sell stock and they are wonderful. I would recommend other people to try this broker and they will appreciate the work they do. They send you a newsletter of the progress that is being made.

It is sometimes difficult to talk to a person who is knowledgeable regarding my concerns. Many times I must research on my own for answers I need. People with expertise on issues of concern to me are not always available.

From time to time their system is out, either to high activity or system failure. During those times you have no access and cannot trade. Scary!!! There are also times when their Streetsmart platform freezes. Logging back in during those times requires numerous continuous attempts.

Charles Schwab is such an excellent company. They are innovative, their website is cutting edge, their customer support is superb. I never wait more than a minute for someone to actually pick up the phone and talk to even during the pandemic. They're very receptive to feedback in case there is a glitch and have never failed to solve any problem that I had or gotten back to me when they said they would.

Schwab took over our investments from USAA. The transition was smooth. Subsequently, I initiated several trades, all of which were processed smoothly and in a timely manner. Schwab's online site is easy to navigate and offers complete control over my online investing.

I love this company. They have taken such good care of what little money I have. They are wonderful and I am Thankful to them and for them. Always helpful when I call and "bug" them. They do not mind at all. I certainly would recommend them to everyone.

You have to call for everything WHEN the site is up and working. Few things can be done on line. They misrepresent access to money. Local office is NOT open and has not been and they lied about that. Leave it up to consumer to ascertain status and they have done as represented. Nothing they represented thus far has been reality. They have below 3.5 star ratings by consumers everywhere, for a reason. Don't, just don't have any part to do with them.

I think most know that you can invest through Schwab - but I don't know that many realize you can have a checking account with Schwab - and it EARNS INTEREST rather than charging you fees! All ATM fees are reimbursed as well - no matter what ATM you use. The only drawback for some is that they don't have a lot of brick and mortar locations - so it's difficult to deposit cash - but I do all my banking online these days anyways.

I am with Schwab 27 long years. Trade every single day. Brought in my whole family. Brought in my team members. And about 28 friends. I was a very happy customer. But recently everything has changed. I would warn any new people to try anywhere else.. You will not be able to reach a person for any help in under 25 minutes. When you send a message you might get a response in 3 days. When an error is made on a trade. They require up to one full week. That is 7 days to review the trade. Obviously at that point the complaint is mute. I lose both ways. When you call. You need your soc sec number and account number. And then they will ask you to recite into the phone 3 different sentences. This is to verify you are you. This will take a while. And will make you sound to people around you like you lost your mind. Do not let this happen to you. They refuse to apologize or fix the error.

I opened a brokerage account and started day trading. I have no complaint with fees or the platform. Few weeks into trading I decided to open a checking account and I did. The next day with no warnings my account was suspended and I was instructed to call customer service. Since I’m overseas I spend $$ to stay on the phone to figure out why my brokerage account was blocked while I have shares I bought is going downhill and I can do a damn thing about it. I’m still locked and waiting for them to give me access to money I saved up and invested being taken away with the bear market. Very disappointed with the brokerage and don’t recommend it for anybody.

I've 'opened' an account with these 'High Class' bank and once I've tried to make set ups to transfer money from my other bank, the bank said that my application got 'lost' and I should re-apply again...(?). So I did. But it wasn't any way for me to log to confirm the three small deposits they sent in order to link both accounts. Then I called them and after a few questions to confirm my identity I was told that my account was 'closed' due to a report from Equifax.

Tried to call before corona. Will not return call. Always assisting other customers. Never got call back and during called no reply. Sent a fax if no response will close my one million dollar account. Gave 7 days still no reply. Closed account. I don't why advertise for more business if you cannot service you have. Thanks. Chander

Several times over the past year, the Schwab platform has seized up during periods of high volume, both on up and down days, but usually on the open of the day. The common denominator is high volume, which the Schwab system probably can't handle. A few months ago, when market volatility caused the markets to shut down, my trades which had been executed were lost, and others that had been entered never got executed and reappeared later. I called Schwab and asked them to make me whole, but they declined. They said there was nothing I could do. I looked into suing them for recovery of loss but couldn't because I had signed an arbitration agreement. I have since closed my account.

Wanted to have all my money removed from my Schwab account into my checking account. I was told the process takes three days. Fine. On the third day I went to their website and tried to move my money. My attempt was voided by their system. Called them and after twenty minutes got in touch with a representative. She said the reason it got voided was because my bank did not give me instructions on how to wire it. I told her all they needed was my account number and routing number... The exact way I did it when I sent them money. I literally filled the form out to their specifications and even verbally told the representative my account and routing number verbally. Representative said she sent the same day wire. This was at 9am. At 4pm I still had not received my funds.

They cannot get their 2 vendors to coordinate prices. Edge has been problematic for over 2 years. The tools do not work. Block trade and Momentum tools only work with stocks from A to F. The others do not register. The constant calls and they try to blame your operating system. They do not care. It's not their money. DO NOT FALL FOR THEIR LYING IT'S YOUR PC, BECAUSE THIS IS THEIR CLOUD AND THEIR SOFTWARE ENGINEERS DO NOT CARE. I am warning you. They blame everything but themselves. I wish someone starts a class action suit against them.

Do not use Schwab if you want to use margin. They arbitrarily declare stocks as unimaginable. I received margin call because a stock (Antero Midstream, AM) fell below $3 at one point during the March 2020 market crash. I accepted this $3 stock as being ineligible margin, but then when the same stock rose over $4.5 two weeks later, they still declared ineligible for margin. There is nothing wrong with this company, it's not going bankrupt. Spoke to Schwab and asked the rep to find out what was going on, and there is no explanation given. I have been a Schwab customer for 15 years. When the time is right, I'm closing this account and never looking back.

STAY AWAY!!!! Charles Schwab is like a dictator, tyrant organization. I was a good standing client and they closed my account and days on end of research into stocks data for no good reason. No, I wasn't a day trader and I hold on to stocks for long term. GO TO WEBULL or ROBINHOOD!!!

In the midst of this pandemic, I advised my aunt to open a checking account at Charles Schwab to receive her stimulus check. Biggest mistake ever. A few days after submitting the online application, we saw that the checking account had been opened. Great! So we contacted customer service to ask if the account could be used. Customer service told us (only after we asked) that the account was not verified (and basically useless) and asked us to provide address verification by sending in an utility bill online and calling their support center. So we did all of that.

I opened two accounts at Charles Schwab online and was approved for both - an investment account and an IRA. A few weeks later I received a letter saying my investment account was closed due to my poor credit score. It was the same score as the one I had when I opened. I was never told beforehand about needing a good credit score so I was shocked. They transferred the money to the IRA account. I recently closed the IRA account too - if my credit score is too low for one, they don't get to have the other one either. They have a large number of bad reviews and very few good ones. Buyer beware! I'm going to open an account at Fidelity instead. How does such a shady company like Schwab even stay open?

In general, they have been good until recently. They had their trading platform crash where I could not trade, the things I already owned, then called them. They admitted it was their fault but said they could not do anything. Meanwhile, I lose lots of money because their system did not work. I cannot recommend after losing lots of money due to them.

I have recently opened an account with Charles Schwab as I am trading large amounts. I bought an ETF called OILD on 16 March at 54.7599 per share with 1000 shares. On 18 March the share went to 103$ but I did not sell it as my view was that the oil price will go even lower in April. On 31 March, I can't see any price update. I call Charles Schwab who first are telling it might be because there is a corporate action with no further detail and I should wait. I insist and they make investigation and found the fund is going to be liquidated. This was announced by Pro Share on 15 March to all the brokers to be communicated to their clients. I was not aware of it.

I've been using Charles Schwab for over 2 years and I am happy with the company. The operators are so helpful anytime you call them. Never charge for fees. They are so professional and easy to deal with. I like the platform is easy, fast and I use from phone and PC. Everything goes thru very fast. Especially right now is the best to trade every day if possible. You have lots of room to play and gain more than before. I split my portfolio, is very diversity like banks, hotel and tech. Soon as I now in official web to diversity the portfolio I change the way I trade. Now I am happy and I can't wait to crack more. I highly recommend this trading company.. Besides trading I have the debit card, I can pay Bills, transfer fund. The best way to make money is to trade every day. I made mistake last year by keeping for 6 months but didn't want nowhere. Now every day is better than I thought. You can make living with this income.

Although I have over $50,000 in my account and only $5,000 in equities with about 95% of the remainder settled, Charles Schwab shows that I have less than $10,000 that is settled and is available to withdraw. I've had several live chats and have even called and was told in my first chat that it would be fixed in a nightly batch that night. Needless to say, it hasn't been fixed. Unfortunately it's looking like I'm going to hire an attorney to get my money back from Charles Schwab. Multiple times I've noticed incorrect trade values on stocks on their site and had to contact them to fix their issues. At least those times, they actually did fix the problem.

I would never do business with this bank ever again. They closed my account due to a business decision when they didn’t even have a legitimate reason. They said they decided not to do business with me anymore. So I took all my money to Ally and Fidelity which I am now extremely happy.

I called the customer service number at 800-435-4000 after just adding my external bank account to my husband's IRA account. The customer service rep was RUDE and kept repeating he could not give information on the account and said he would hang up on me if I wasn't more professional. He wasn't behaving in a professional manner! I never asked for information, I simply wanted to transfer funds into the account from my bank account which I just linked within 5 minutes of this call. The bank account even showed MY name on their website. I had set up the IRA account late the night before and it had a zero balance. They just lost us as customers!

Its my third year with Charles Schwab & Co. I think they need to improve the trading system and people behind it. The system is very poor in account balance calculations and often limits trading on the basis of wrong calculations. It is frustrating and I loose money due to timing of trading.

Over the last few years, my family and I have faced a series of hardships that have set us back financially. We have finally come through and pulled ourselves out of financial hell and are currently able to try and repair the damage done to our credit. Aside from paying down debt, restarting our investment portfolios was the next logical step. We developed a strategy and began to implement it. We started the account a couple weeks ago. After making some modest purchases, I received a letter today notifying me that my account must be closed and liquidated due to my low credit score. What does my credit have to do with giving you money in order to invest and improve said credit. So not only can I continue to invest with you, I will be forced to take my current gains with a short term basis. There is no reason Schwab couldn't have made this determination in the application process. Shame on you.

Since I originally started "investing" about a year ago, I deposited money and bought stock (sounds simple enough) Not keeping great records I kept investing. After a year I now find out that I owed $20,000 out of about $50,000 (they loaned me money [margin] that I had no idea wasnt mine, because the app. is terrible. I was told I'm enrolled in paperless billing and that's why I need to sell 1/2 my assets to own my stock.

After ten years with Schwab they advised me that I must close my accounts and provided no reason. I have (had) a rollover and roth IRA, and checking. I'm not rich however the account has more 300k in deposits. The only reason they have provided is that is was a "business decision." Even my financial advisor has thrown me under the bus.

I rolled over my 401K from a previous employer to Schwab IRA which was supposed to be actively managed by Schwab. When I opened the account Schwab Advisor told me that Schwab will actively manage my account and rebalance my portfolio as needed. However I have noticed that over years my portfolio returns have been consistently below standard indices.

We have had an Account with Charles Schwab for about 6 years. We found the need to change our account to a global one as we no longer live in the USA. We found their 'Customer Service' Terrible. The everyday stuff works well enough but when it comes to a less than usual request they fall down. It took them 4 WEEKS to open this new account. Being kept on hold (transatlantic Phone call) for 40 minutes while someone tries to find out what is going on (six times). I would describe Charles Schwab Customer service an oxymoron as it is indifferent at best and downright unprofessional at worst. The different departments within the company do not talk to each other. They all exist in their own Bubble. Do not expect any help if you have an out of the ordinary request or need. You will be in for a fight!

Stupid website of Charles Schwab can not even let customer to create an account!!! Keep saying "Could not set you up for an account." Called in technical support, spoke with Kurt, ID: ** for 1 hour. He let me retry and retry filling out the application more than 30 times literally. Still could not open an account. He had nothing to do to help me. He said will call me back, tried to end the call. I asked him: "Do you even have my name?" He said no. I was thinking: "Will you really call me back? You don't even ask for my name." Awful experience of opening an account. Awful first impression of Charles Schwab. You will feel helpless if you choose to be their customer.

My employer is moving from a traditional 401K account to a different investment account. They have given all employees the option to rollover the amount in our 401K to the new account, withdraw some, or withdraw all and invest in our own IRA or other type of investment account. We just had a death in the family and our daughter was getting married so we decided to withdraw a small amount to cover some necessary expenses related to both. We were told the money would be released in 6-8 weeks. After 9 weeks, we checked and was told they made an error in the information given. Now it is going to be 6-9 months before they get the account closed, rolled over, and the money disbursed. In the meantime, they still are charging their fees and we are now burdened with the unexpected costs of a burial. We have decided to withdraw all the money and move to a different investment company.

Agent quoted me that they would take a certain amount from my account and they ended up taking almost twoice that amount! They said it was a "system error". They could not tell me when a Supervisor could talk to me about the error. I spent over 40 minutes either talking or on hold to try to correct this error, which still is not corrected.

I've been using Schwab for about 4 years now. I started with one account and now I have a checking, brokerage, and Roth 401(k) account with them. I have done numerous types of regular financial actions and never have a paid a fee with Schwab, honestly. Their checking account is very easy to use, and I've never had any problems with things like direct deposit or transferring to other accounts. I also LOVE the checking account debit card that reimburses ALL ATM fees around the world and does not charge ANY foreign exchange fees. It is the BEST way to get cash when you arrive in a foreign country. Their bill pay feature is also easy to use and I haven't had any problems.

I placed a deposit of $35.00 in my traditional Charles Schwab IRA. The deposit was placed Nov 1st 2019. Despite all my evidence (bank withdrawal on my statement from Charles Schwab reflected today Nov 4th. My Charles Schwab reflects a $35.00 dated Nov 4th 2019! I have not placed any deposit today for $35.00 yet my statement for my IRA does reflect this!!!!

Me and my wife opened trading accounts and a week later, after already trading stocks, our accounts were closed. When told why, the agent said that our Equifax scores weren’t good. Taking forever to get a refund of our money sent back to us in a check. I have a TD Ameritrade account with margin & highly recommend investors go with YD Ameritrade. Their service is much superior and getting a trading account with TD Ameritrade isn’t like applying for a $10,000 credit card. Charles Schwab continues to live in the dinosaur years of trading. The company is an “Indian Giver” and their customer service was a very terrible experience. If they didn’t want to give us an account, it should have been denied when applying and not in the middle of our trading shares. Unreal and extremely rude service to do that to customers. The money in our accounts was all legitimate too.

I went in to the Schwab office in The Woodlands today to talk with someone about opening a new account. It has been ten years since I had an account there. I was handed over to Tim **, who acted like I interrupted his nap, and his cavalier attitude did not help. He started off his arrogant attitude with his commenting on my grip when we shook hands of "working man hands". Something told me in his mind it was not complimentary. As a Real Estate Investor/ Financier of over thirty years looking to open an account in the mid six figures to start, I really expected a better attitude. Keep in mind it was Columbus Day and there was no one else in the lobby. Long story short, he kept pushing for me to go online and open the account to a point of my frustration of answering questions that he had already asked and I had answered, I got up and left. Is this treatment is the NEW Schwab mentality????