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I have repeatedly tried to get into contact with with a Chris bag on a phone line I was given by Green Dot Corporation which I have also wrote complaints on timeout my process of receiving my tax refund... Anyways I have been trying for a week now to reach out to anyone that can tell me where my tax refund money is or when I will get it or how it will be sent. I need answers and no one will return my call and tell me where my money is.
Like many others here, I filed my taxes two months ago and still have not received anything yet. At first I went on the TurboTax help page, got a number, called and got an automatic reply saying it could take 21 days for the check to arrive. I waited. Nothing for weeks. Yesterday I called the IRS, and the representative told me that the bank account number on my tax return is nothing like the one I filled in on TurboTax. She then suggested that it could be a TurboTax associated account so that they could take out their fees out of my return. Then I remembered I chose that option at the last step of the TurboTax process, stupid me.
I called TurboTax, the agent whose name was James told me that the account is not TurboTax, it's their partner bank. He promised that he would call that bank and resolve the issue for me. Then I waited several minutes just to be transferred to the bank directly. I had to explain everything again to this agent at the bank. The agent was extremely unprofessional and had an attitude. I demanded the fund be deposited to my account and he said "it's against their policy". He said they will send me an "Indemnity Bond" and I must have it publicly notarized and mail it back, just to have them mail the check to me.
They claimed that they mailed to check to me on 3/30, but there was nothing at all. So this time how can I trust it won't be lost again? Every time they sent it and lost it, it's on me to pay them a fee? WTF?? And they said my check will be deducted a total of over $200, without listing any items explaining the fees. Come on?! This bank is completely incompetent and has the worst customer service I have ever had. If you don't want to repeat what I've experienced, stay away from TurboTax and Santa Barbara Bank!
I am so devastated that my refund was sent to my bank on Feb 22 2018 due to myself. I had left 1 digit off my account and my bank rejected it. Okay my fault right? So I call TurboTax and they will be mailing me a paper check out. Ok I agree to the terms. From Feb 22 to March 7 2018 never nothing came. So I had call Santa Barbara Bank to see where's my refund at and agent couldn't understand what happen cause it's never been cash and what's going on so I put in to cancel the check and send my funds back to the IRS so my funds will be secure. A agents tells me it will take 5 weeks to go back to the IRS. I said ok as I've been truly patient waiting. So I call back in one week to Santa Barbara Bank and type all my information in and it says I have to wait 10 to 12 weeks. Now that is not fair. Too many runaround. I'm not able to speak to anyone from their bank. Only I've able is to call the IRS which my funds are not there.
Seriously this a shame. I've paid my money for this and altogether I've been waiting 2 months. And by the looks of it I might not get my full refund until end of May or beginning of June. I'm very upset I feel taking of advantage of as a tax filing. I was never told the truth from jump start. Why does it take that long to receive your funds. Not happy at all. It's April 17 2018 and I'm still not able to talk with anyone from Santa Barbara Bank. Please it's a lot of reviews on this bank and taking our money and holding against our taxpayer will is totally not fair.
They claimed my federal tax refund was denied by my bank account because I entered the wrong account number so they charged me a fee of $40 to send me a check instead of direct deposit my refund. But yet my state refund was deposited in my account without any issue! Which proves that I entered everything correctly.
Tax refund was rejected apparently. Called because no one updated with this information and the guy was a total jerk and acted like holding several thousand dollars is perfectly fine and not something that would piss people off. Will never use Turbo Tax again and starting to see this is an ongoing issue with this bank! Why hasn’t someone shut them down?
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So this started with the IRS depositing the refund into the checking acct which was missing one digit on Feb 22nd, and it's now March 13th, which got rejected. Spoke to them on the phone and they said a check would be mailed out that day which of course they want their fees that were to be paid out of the refund so now I'm waiting for the check. I still see no check after 11 days and call back. Apparently, my calls to try to track the check down have created an alert "Identified Unusual Account Activity" and my check that never came is now being sent back to the IRS which I'm supposed to wait 10-12 weeks to see my refund, SBTP claims.
They not once asked me to send in my Identification or anything. They pretended that after 11 days, I could request another check be mailed out. Me calling in to track down the check caused my account to look suspicious. I want my money. No supervisor will even get on the phone. Yes, I messed up and forgot a digit but it was not intentional. I'm trying to get answers on a real timeframe in getting the money sent back to the IRS as they are collecting interest as the money sits in their acct. I will never deal with TurboTax again, not that it isn't my fault with the typo but because they lack any care for what is happening and won't even try to help.
I filed my tax return with TurboTax this year, as I've done for the past 4 years. I'm self-employed so I had to upgrade and I chose to have those fees taken from my return. I figured it would be no big deal. Boy, was I wrong!!! 10 days after filing I received an email from TurboTax stating that my tax return had been received (by Sbtpg) and that I should start checking my bank account the next day as I had chosen to have funds directly deposited. 5 days later the funds are still not in my account! So, I went back to the TT e-mail and got the Email info for Sbtpg. Over several days I sent several emails only to receive the same response... It's not a valid email address.
So, I call Sbtpg. An automated service tells me that my bank rejected the funds? I bank with a nationwide big time bank! I call the bank. No funds were ever attempted to be transferred! I call Sbtpg, after verifying that all info is correct they say that I may have given them the wrong routing number. I say that's odd because I have several clients who deposit money into my account on a regular basis! Why is it that "Joe Shmoe" can easily maneuver a bank transfer but Sbtpg can't manage it. They literally pretended that they couldn't hear me. 8+ minutes into a phone conversation where a lot of information had been exchanged... And all of a sudden the connection is poor? When I asked why they waited 5 days before sending a paper check through the mail, that was my bank's fault. My bank took several days to reject the fees?
So, now they've had my return for 2 weeks. There's no possible way to get it to me except through the mail. They are taking absolutely no responsibility or fault. They never once attempted to contact me. Not in any way. No phone calls and no E-mail. I've spoken to 4 different employees, all have given me different wait times and all have acted as if they can't hear me when I get upset or have a valid question. At this point, I want to completely wipe my hands off this entire mess. Just start over fresh with a reliable tax company. One that doesn't have such poor judgment to trust my return with liars and thieves. I had no idea that I would be dealing with the Santa Barbara tax products group. I am so disappointed in the level of unprofessionalism and lack of urgency. I will never use TurboTax again and can only feel sorry for anyone that has to deal with Sbtpg!!
I'm definitely not happy. I filed my taxes on Feb 15, 2017. Had a problem with identity theft so they put my account on hold in March then I had to do a lot of faxing to IRS and state of California. Got it taken care of. IRS released my tax return on April 18th. I called TurboTax to see if there was a hold on my account. They said, "No. It was taken care of" and still no return. Come to find out on the 25th of April, Santa Barbara Bank received my tax return but never deposited it into my bank? They took their money out and I had to upload my id. Then they tell me I have to wait another week to get my money.
I'm irate that these people think they can play fast and slow with my ** money. Never once did they contact me. I will never use TurboTax again, or Santa Barbara Bank again. They are the ones committing fraud. I'm still pissed and not going to put up with this. I told them they better have my money in my account by tomorrow, we'll it's tomorrow and no deposit.
This is a open scam! They have so much of hidden fees. By just choosing the easy way of detecting my TurboTax fee from my refund, I made a blunder! TPG charges 40 bucks for this and on top of that, they charge 20 bucks for sending me the check in mail since my bank was not able to accept the refund. This is a complete scam done by TurboTax and TPG. These fees are not mentioned clearly to the customer when they choose the payment option while filing taxes. PLEASE STAY AWAY from TURBOTAX and TPG!!
I too have had the same problem as many on here. SBBT help my refund of $3500 for weeks and I was never notified as such. The excuse was that there had been suspicious activity on my account. The same false excuse given to others. This is either or both that they are holding money to accrue interest and/or they are using this as a way to get your contact information for resale. Either is illegal. I am planning on taking this up with my attorney general and Better Business Bureau.
After reading other people complaints on the Consumer Affairs with Santa Barbara bank I came across similar issues that Santa Barbara Bank and Trust provided me. I have a lot of worries to why my refund is on hold and why they not telling me why my tax refund is on hold? I never had this problem with any of my tax refunds since the first year I filed 2011. This is my first year filing my tax with turbo tax. It been 4 days between turbo tax, IRS, and Santa Barbara bank and trust they gave me a runaround about what happened to my refund and who has it?
On today March 15, 2017 IRS finally requested for me to get in touch with Santa Barbara Bank, so I did. One of the call representative name Antonio could not answer any of my questions I asked. He was very rude and had the audacity to ask me if can read. It's my last and first time filing my tax return with Turbo Tax because of the lack information that was not provide to me the first time. I truly hope the IRS correct this issue that everyone including myself are concern about.
This is a "3rd party company" that will let anything happen to your refund. Part of my refund is missing which the IRS is saying the whole amount was deposited. SBTPG is saying Treasury Offset took the money which for an offset that the IRS nor the Department of Revenue knows nothing about nor did they received the money. If you use TurboTax pay upfront and skip all the rest. Something needs to be done with the company.
I filed my tax return through TurboTax, and selected electronic filing fees to be deducted from my refund check. As others found out the hard way, the TPG arm of Santa Barbara Bank & Trust received my IRS refund check directly, to deduct the filing fees. I found this out after contacting TurboTax, a week after the IRS said my refund has been sent. Only then was I made aware of TPG. I went to their website and found my "account" with them. It stated that my refund direct deposit was on hold, due to "suspicious activity on my account" - and I was prompted to send a cropped photo of my driver's license (front and back) to verify my identity. I was never actively notified to do this. I only discovered it after tracking down my refund check.
I submitted the verification photos and info (received a "Successful Transmittal" response). Their website stated it could take up to 7 business days to release my money to me, after submitting verification info. After 9 business days, and my money still being kept on hold, I called customer support, who were completely useless. They could not confirm when or if my verification info had been received, or give me any explanation as to why it's still on-hold or even why it was ever placed on-hold. So I submitted my verification info again, and also attached my driver's license photos to a message to customer support, so they could not claim they never received it. Now, I'm waiting another 7 business days to see if I will receive my money. In the meantime, I have looked up, and found many complaints similar to mine. TPG is obviously intentionally holding onto people's tax refund money as long as possible, in order to earn money by interest float.
It's a very transparent scam, and I intend to file complaints with the cognizant CA district attorney's office. I would encourage others to do the same. I will also be initiating legal action on my own, if my money is not received as promised (again) within the 7 business day period. My advice, and warning to anyone considering using TurboTax or TPG products - read the complaints online (they're not hard to find).
We have used Turbo Tax successfully and happily until this year. Upon filing we were notified by Santa Barbara Tax Products Group that there had been suspicious activity on our account and that they needed identity verification via a photocopy of our driver's license (front and back). We contacted Turbo Tax to confirm the validity of the request which they did confirm so we uploaded the requested documentation immediately. Eagerly awaiting our refund we checked the IRS.GOV website to find that our refund had been processed and deposited... but obviously not into our account. It seems that the SBTPG has been holding our tax refund since 2/23.
We contacted SBTPG and they said they needed to verify our identity - again - as they had no record of receiving the uploaded documents on 2/7. Thus, we performed another upload - this time taking a screen shot of the successful upload. We have been in communication with Turbo Tax and they are completely unaware of the suspect operations of SBTPG. We advised the Turbo Tax representative of this website full of complaints. We hope everyone else will as well.
Just as everyone else who has filed a complaint about the Santa Barbara Tax Product Group my story mirrors theirs as well. To make a long story short this fictitious business placed my account on hold and didn't notify me so as a consumer I did my homework and contacted the IRS and TurboTax to ask where is my refund check and they both told me to contact Santa Barbara Tax Product Group. This company placed me in line like everyone else, that was until I filed multiple complaints against them with the BBB, CFPB and that states local attorney general's office. This company all of a sudden started doing the job that they were suppose to do a month ago on Feb 7th.
As of today on March 3rd I was notified that my account was taken off of hold but my refund has still not been direct deposited into my account. Trust me I will never use TurboTax and Santa Barbara Tax Product Group ever again in life. When I file with one of the big companies in the coming years to come I'll ask if they use SBTPG as a 3rd party bank, if they say yes they do I won't be doing business them. This company has lost yet another customer and me for life!
This is the worst corrupt bank I ever encountered. My refund I did on TurboTax was sent to them to collect the fees for filing with them. My refund was approved on Feb 23 2017 by the IRS and sent to them and they have my refund on hold with a bogus excuse that I had to submit my ID to be identified. I did and it is a day over and they still have not released my refund. Their customer service sucks. They just give you the runaround and send you to a automated phone message. This is absolutely the worst company ever. They are holding my refund hostage like it's there's. I have already filed a complaint with the BBB and the Attorney General office. They will pay for this. I promise that nobody especially this scam bank have the right to hold my hard earned tax money.
I filed my taxes through TurboTax and made the mistake of letting a "3rd party" take my fees out of my return. TurboTax insists that it's a painless process but they couldn't be more off. After the IRS sent my return out 16 days ago, I was wondering why it wasn't in my account. I called the IRS, then TurboTax, and neither gave me a good answer until I finally got someone at TurboTax to tell me to call Santa Barbara TPG. When I called them they said my account was on hold for "suspicious activity"... What could be suspicious? No one has touched the account but them and the IRS. I didn't even know it existed!
Anyway, they have me log into their website and upload my ID photo front and back and say it takes 7 business days to complete the process of confirming my identity. I've now called in numerous times and cannot get a status update on my ID. I can give them all the information they need and ask for on the phone, Social Security #, Address, filing status, refund amount... but they still don't believe my identity? The return didn't come after 7 business days... Their solution? Upload the photo ID picture again and wait ANOTHER 7 BUSINESS DAYS!!! To what point does this end? I may never see my money! DON'T EVER DO BUSINESS WITH THEM OR TURBOTAX!
My tax refund was put on hold (to verify identity). Okay... I understand that to an extent. But, the IRS information was CORRECT, TurboTax information was CORRECT. Why would there be a need for another verification. USELESS. They never notified me of the hold, I found out after calling them a week after my refund was supposed to be in my account. I never received any emails from them whatsoever. When I called I was never given a real reason for the hold... THEY HAD NO REASON. Only that they needed to verify identity... because my refund was flagged suspicious. They made sure I never use TurboTax again.
Bunch of scammers here holding my refund hostage. Said I need to verify my identity, what a crock! Just an excuse to keep my money and earn interest on it. I'm happy to be a part of any class action suit against them. They said to wait 7 business days for them to process my ID. I'll be driving down there on the 7th day and believe me it won't be pretty!
Sbbt tax group is robbing people of their tax refund money. They put a hold on my refund without any contact at all, then said to verify my identity, which I did, 4 times. I also emailed them to verify they received it, still no response or hold lifted. My husband needs his diabetic medicine!
Like many others here, unknowingly came into business with them through TurboTax. Always prepay if you need to use it because the company is terrible. Put a hold on my account, I immediately fulfilled their requirements to release it. Said everything was fine. A week later they put the same hold back on, again without explanation beyond suspicious activity, do the same thing they release the hold. It says refund received transfer in 2-5 business days. Check again today, it says cashiers check. Man what the hell. Call them. They say, "Oh well they risk department changed it for safety," I tell them that's not what I signed up for, I don't want that. Nothing they can do. Now I have to wait more when I would have already been finished last week if I had done it without them. Terrible.
The bank (after filing our taxes with Jackson Hewitt) gave Jackson Hewitt their cut of the taxes for the fees... then turned around and blocked our account so we can't get the rest of our tax refund. Yet they had no problem giving Jackson Hewitt part of it. They said we need to submit our ID, and we did that twice. Jackson Hewitt called them, then they locked us out for even being able to submit our ID or do anything with our account. It's a total scam, they say it's for your protection, but the only people taking our money interest free... is them. They need a class action lawsuit, apparently; by the looks of all these reviews. They ruined the business of Turbo Tax last year... They ruined Jackson Hewitt's reputation, this year.
Thought I was taking the simple route, to agree with TurboTax to have my Fed Tax Refund processed by a 3rd party, and pay the state and audit services directly. AND WAS THAT A MISTAKE!!! Refund paid by IRS 11/9. Had to call IRS to find out where refund was paid to, as there had been no notification of deposit by target bank. Was explained that the refund was made to Santa Barbara Bank, at a designated route/acct # created by TurboTax. Contact SBB to find out status, was told that there was an issue with making an electronic transfer to designated bank and BECAUSE I had not contacted them, the refund was being returned to IRS. There should have been no problem with direct deposit as the state refund using the same information had already processed.
SBB operator promised a callback by a supervisor that could provide details of the failed transfer and how to proceed. NO CALL occurred over 2 days. Follow-up calls to SBB got the same promise for a callback. An email message from SBB provides links to check on status (just takes you to the original processing fee for TurboTax), link to provide identity information (not on file with SBB by the way). But the latter required an 'account number' which had never been provided. SBB has carefully orchestrated a theft. They have my refund, are likely using it to make money, have provided NO WAY for resolution. Intuit/TurboTax has a contract with SBB to process filing fees from a return. USE THIS OPTION WITH THE GUARANTEE THAT THE REFUND WILL NEVER OR SIGNIFICANTLY BE DELAYED.
Same story as below. Used TaxSlayer. Lied and told me my bank rejected direct deposit. I confirmed it with my bank's manager that there was no direct deposit that was rejected from TaxSlayer, Santa Barbara or any others. Submitted my information on Santa Barbara's Tax Group's website multiple times. Still no money.
Tax Products Group is holding my money and will not release it to me. I filed with Turbo Tax January 22, 2016. My refund was accepted and processed. It was deposited to my bank on March 9 but supposedly the bank rejected it. Mind you it was a Green Dot bank. Had to call the IRS to ask where money was and the IRS looked up the routing number and gave me the name Tax Products Group. I was placed on hold very long periods of time, connected to a line that hung up on me, charged $20 because the deposit was rejected and came back to them. I asked for the return to be sent back to the IRS. I was done dealing with TPG. I was informed that I would be held in their office for 15 business days and that it was their policy before it would even be sent back to the IRS.
I then called a week later to make sure there were no other holds and that it was scheduled to go back. The rep I talked to told me that it was not policy and that it went back in batches so I kept waiting patiently. Now when I called to today because it still is not back at the IRS, the office is closed and the automated system that took my social said that I had to call their risk analysis dept. When I dial the number it just says to call other numbers, wtf! Don't manage my risk when the return is going back to the IRS.
I am a single mother or 3. My car is broke down and I have been counting on that money since January. This is wrong. I want to be a part of this class action suit. Please let me know how to be included. It's a scam. It's wrong and they are using the government and the innocent taxpayers to fraud. No one should ever use Turbo Tax again. I have always went through H&R and never had these problems. Thought I would save a few bucks doing it myself and now suffering the consequences. Any advice please comment. Thank you and TPG should have to give back the interest and fees they have collected on all the innocent people they took advantage of.
If you use Turbo Tax in the future prepay your filing fees. Otherwise, you'll encounter the Santa Barbara Group and that's when the trouble begins. In our experience with TPG, we received an email from Turbo Tax that our Federal refund would be deposited within 1-2 business days. When that didn't happen, I called Turbo Tax, the IRS, and they referred me to the bank that distributes the funds, which is TPG. After dozens of attempts to call and to be put on hold for hours, then I would be disconnected. I finally got a person to speak to and they said that my account was placed on hold because of too many attempts online to try to login. Apparently, you should not type a decimal point in your refund amount, which is not stated on their login screen. So to get my account off hold, I had to scan a copy of my driver's license to verify my identity. They assured me that my refund would be deposited within 7 business days. It was not.
I called again and was told that my drivers' license was not legible. I was upset that there was no form of communication to inform me of this. I said that I would scan my passport then and see how that comes out. She informed me that was fine, but said I would have to wait another seven business days to be verified. I did get my refund a few days after I scanned the passport, but it took over a month to get it. Please do no deduct your Turbo Tax fee from your refund. Pay for it another way. I learned the hard way.
Whenever filing taxes, I have always use TurboTax. Never had any problems till this year. Refund was rejected by bank. They asked for verification, no problem. Sent it on. They received it and all was ok. I had my address changed so that the check would not go to the wrong address. They resend the check out on 2-16-16. It is now 3-4-16, and still no check. I had to fill out a Indemnity Bond, so that they can reissue the check. They told me now I will have to wait for 72 hours till I get my money. I wouldn't mind waiting, but the bad part is I'M HOMELESS. All I want my refund. I agree with everyone on this site, SBBT sucks. Coming from an ex IRS customer service rep, they have a lot to learn. But at least they are not foreigners. I wish everyone the best of luck. I've learned a lesson. Going to free sites from now on. My customers are hating me for them being charged so much.
Like MANY of the posts I've read here SBBT or TPG held my refund for 3 weeks without letting me know they had it. TPG and Green Dot are one and the same as of 2014. I learned that through this experience. I tried to send my refund to my boyfriend's GD card not knowing that it would be rejected. Last year my tax preparer mistakenly sent my refund to his card while doing both our taxes and it went through with no problem. So this year when I misplaced my card and was online doing my own taxes I didn't hesitate to ask him to bring me his.
Ok when I found out it was rejected I called GD and asked them what would happen next. They said they'd hold it for 2 business days then it'd be returned to the IRS and they'd send me a paper check. For one GD knew TPG had my money then and didn't tell me to contact them. So I waited. After 2 weeks I checked the IRS website to see if it acknowledged that it'd been rejected and returned. It didn't. I called the 800 numbers given but they were only automated. I waited another week. I checked back on the IRS website and that time it still showed that my refund had been DD into my account but that if I hadn't received it to call a different 800 number so I did.
The guy at the IRS told me that in their system it was showing that my refund was accepted and that I'd received it via DD. He suggested I get in touch with my bank ASAP. I called GD. They said they had sent it back two days after it came and to call the IRS. I got upset. While I was on the phone with GD (for 45 mins) I was googling anything I could about what could've happened. Meanwhile I asked GD to tell me the exact name of the bank that they'd returned it to. They said it was just "the IRS bank." I argued that in their system it had to show a bank name and that I wanted that name so I could make contact with that bank. Again, "The IRS bank, Ma'am." I didn't know then why they wouldn't tell me.
I came across a forum while googling that told me about TPG and about other people who'd had similar experiences. While reading and talking I learned that TPG is who would have my money AND that TPG WAS GD. I asked the person on the phone about TPG. He said he'd never heard of it. I was very confused. I said, "That's not true Sir. TPG is GD and you'd know that. You'd also know that TPG has my refund. What I don't understand is why you aren't telling me that." He says again that he doesn't know what TPG is but he's becoming very short with me. I say, "Ok, well I'll tell you," and I start to read to him from the website about how TPG and GD came together in 2014 and where they are located and all that. He cuts in and says, "No Ma'am." I say, "Are you telling me that GD and TPG aren't the same company?" He says yes. I say, "So you are saying to me on a recorded line that GD is not TPG and TPG is not GD?" HE HANGS UP IN MY FACE.
When I FINALLY get in touch with TPG because it takes days and hours they give me all these excuses. Can't really tell me why they're holding my refund. Then after the third person I get a "It's being held on a special hold" for suspicious reasons. When asked why I was never notified they claimed they emailed me but I know and they know they didn't. After reading all these posts about the "interest scam" it ALL makes perfect sense. I understand why they rejected mine but they held it wrongly, didn't notify me intentionally, and collected interest. Can you imagine how much money they are making doing this to people?!
I will never go through Turbo Tax again since they choose to have Santa Barbara Bank "assist" them in the tax process. I call this a joke! After holding my tax money and not being able to get through to someone who has a brain or knows what is going on! I have tried to contact numerous times and told the same thing that my file has been put on hold for ID verification. Fine, whatever. I sent in the things you claim to have needed so let me have my tax money. I have had more than enough with these people.
I dealt with the IRS directly about a refund issue a few years back and made sure they were aware that I knew of the interest that they were to give me when holding my refund for over so many days. Needless to say when I let them know that I am not one to mess with I suddenly had my taxes the next day. Guess it's time I pull out the attitude for SBTG bank as well!
Taxes get rejected for deposit on Netspend card. Not sure why, so eft deposit/funds was returned to SBTPG. They requested verification of id/drivers license/ passport, etc. which can be done electronically or by fax. Then you must wait 7 business days. They are hard to reach and unpleasant to speak with. It takes hours if not getting a busy signal, or call rejected, busy. They keep making excuses on releasing my tax refund. It has been 10 business days. They laughed at me and told me everyone needs their tax refund. They keep asking for more time. The IRS said they should have returned the funds to them within 3 business days if unable to process quickly. The bank seems unorganized and unprofessional.
Santa Barbara Bank & Trust Company Information
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