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Hillside Ave 175th St. Queens, New York. This day marks the day where I will never enter a PLS store again. I'm a hardworking man with two kids to feed and after a long day of work I just wanted to cash my check. I work with the autistic community and I feel well deserved to my cash that I'm paying you to cash. Immediately as I entered the store there was an attitude. As the only customer at the time they were taking extremely long to even acknowledge me and when they did service me somewhat they told me they couldn't cash my payroll check from Astoria Bank claiming they can't verify my check because they need to call my company. How bogus is that? And I know they did it because I'm a black man. Now my kids gotta suffer the night cause someone wanted to be a racist. Very poor customer service. I just might take legal action.
Called in two days ago to ask how to protect my card because I was getting a hefty deposits in two days that would be deposited to the card. Well the customer service agent helped me. She changed one number in my birth date and my mother's maiden names were changed to another name. Well she was very helpful I needed to ask a question.
Today I called Expectations and I give them my old information and to my knowledge my new updated security answer wasn't allowed to be changed so I asked for a supervisor. Supervisor comes to the phone and tells me the customer that my new updated information can't be altered and that I need to fax in my driver license, an ss card because the customer service rep had no businesses helping me secure my account. I said I have had issues with this card and the deposit that is being deposited is my tax refund and I'm just securing my info because I have family members that are not honest and they know all my information and I don't want my money stolen. So that's why the customer service rep tweak my info.
The supervisor went on on how that can't happen and suggest I get a new card. I said "I have two prepaid cards from you guys." Well the problem wasn't solved. She still insisted that she was putting a hold on my prepaid account until I fax that information. Wow. I'm angry, upset and feel let down. I will provide the info to them but I will all of my tax refund off the card and will not ever use Expectations and for you all that has a card with them I hope this reach you. Bad business. There is no protection with your identity with them. I purchased the cards through PLS.
This is the worst prepaid card I ever had. They reported my card lost when I never instructed them to. I went to a PLS and added funds and that's when I found out they had reported my card lost or stolen (my card was never lost). They told me to go back to PLS and get a new card and 24 to 48 hours they would transfer my funds on the new card. It's been 2 days now & I still have not received my funds on the new card??? I have spoken with 8 different customer service reps & they keep asking for my phone number but no one is calling me back. I should have stuck with NetSpend, because they take care of their customers??? Xpectations suck!!!
I lost my card and called it in to get it cancelled. Problem is, there is no way to get my transactions record. I've spent hours on the phone with the worst and rudest people I've ever had my entire life. I've been to two different PLS stores ten miles apart and got the same attitudes that I had with people on the phone. Stay away from "XPECTATION" card if don't like excessive fees and bad attitudes when it comes to your money.
So my credit/debit card was charged by Sprint and I never had Sprint so I call PLS card services and for one they blocked my card and told me to go and get a new card and they would transfer my money over. It’s already been 2 days still no money on my card and when you ask to speak to a supervisor it’s always “Oh they have to call you back.” like wtf so basically if anything happens with your card it’s best you not call and report it because you will get the short end of the stick. They don’t wanna help you out or nothing, just tell you to wait which is so ** so I recommend you not to support the PLS card services movement. Please be smart. Choose another card provider....
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So I went on Amazon.Com to order my 6 year old something. I made the purchase and also signed up for Amazon membership. I canceled both the order and the membership. I called Xpection's customer service and explained what happened. The Rep told me to tax over the email I received from amazon. The supervisor are the only ones that have access to the faxes. And they check them every 2 hours. Needless to say I went to kinkos tax over them info. Waited a few hours called still no tax. Went back to kinkos refax the info called the next day no tax. I received the money back the next day for the membership. However I still have received the money for the item. Called back to speak to a supervisor. They ALL ARE BUSY HELPING OTHER CARD HOLDERS and the customer service Rep name Paige hung up in my face. I'll never do business with them. Once my money post I'm closing that acct.
I came in on a Sunday night. Monday at midnight to be exact and there was about 10-15 people in line. Only one teller and there was 2 other employees working. Instead of them helping they just stood there pretending to work. Paul and Gloria are the names of the people that didn't help with the CUSTOMERS IN LINE. I was there literally for a little more than an hour. It is too late at night to be waiting in line. I was extremely upset with the service that was provided. Something has to change. I hope I never go there again.
Paid for a hotel room. The hotel gave me a refund of the amount because I had pets. Had to have the hotel fax over the correction on company letter head to get my money back even though they did it electronically. Only got one hotel room back. They are holding the other amount because it has the amount of the hotel room and the authorization amounts for both rooms and the rooms are what they have the amount for are not the same. But the hotel can not give a receipt or a letter with the amount of the authorization amount because that is fraud. The authorization amount was never charged therefore it's fraud for showing it. They know this as I spoke to a supervisor. She confirmed it but still refuse to release my money!!! Plan to cancel my account and report them to the Better Business Bureau.
I dropped my debit card at work. Someone found it and turned it in and my employer called and reported the card to Xpectations being that it was a temporary card and it did not have a name on it. Nevertheless they cancelled the card and told me I could come get a replacement. I did and my direct deposit was already IN my account but when I called customer service they told me it would take 24-48 hours for the money to be transferred to the new card. And 3 days later still no money... Every time I speak to someone they tell me that it should be on my card shortly, and I call back when it's not and they'll say it may be the next day. Whenever I get my money I will close that account and never use them EVER AGAIN IN LIFE...
I paid my loan off at the PLS Store in Schofield WI and never received my title back. I went to get a replacement title today and the DMV employee told me there was still a lien against my title. I was a loyal customer to them, paying on time and completely off. This is totally unacceptable. It is now causing me embarrassment as I have a buyer for my car that wants it today and I cannot give it to them because PLS did not release my title and there is no phone number anywhere to call to talk to someone about this predicament they have placed me in.
PLS Payday Loan Store Company Information
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- PLS Payday Loan Store