PLS Payday Loan Store Reviews

Decided to use card and didn't know PIN #. Requested a resetting of PIN. Still after 7 calls to their annoying customer service number. They deactivate card, so now I can't use it at all. Now, I'm told a supervisor takes 24 hrs. or more manually reset the PIN #. DON'T WASTE YOUR TIME, MONEY ON USING THIS CARD PRODUCT. IT'S A JOKE OF A BUSINESS AND SCAM!!!!!

Went twice and called both times! Was told to bring my most recent check stub and bank statement!! My first experience... ** and her manager ** said I didn't have enough activity on my bank statement after driving a hr. away! 2nd experience... I was told to bring my most recent bank statement... Again!!! I did exactly what I was told to do! Well.. I drive again a hour away! Get there and was told they couldn't take the bank statement because the last date ended on Feb. 12! I can't help the fact that my bank hasn't sent me a new one.. YET! Well... Long story short I get refused, attitude, and the middle finger as ** walks off!!! I would NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!!!

My Xpectations prepaid Visa card wouldn't go through at the grocery store so when I called # on card, history said transaction cleared. Called PLS card serv who issued card and they gave me run around, on hold for hours, no help, supervisor rude, employees say anything, lies just to get you off phone. It's been a month and my refund is still not on card, in spite of merchant even giving them refund transaction number. They are definitely scam! Don't buy "xpectations" prepaid visa card. They steal your money!! That's a fact!

I was in the need of urgent cash due to some harsh times. So I thought that a title loan was a good idea but I was totally wrong. I got a loan for 2,600 and I would pay back 6,800. Reality sink in when I realize that I would pay twice as much but was done. Had no dispute. I kept paying my payment on time but I got injured and couldn't work for a couple of weeks. It made me miss a payment. When I finally had all the money for all that was due for two months I asked the manager for a total amount. He gave it to me and I paid it. Two weeks passed and I got a call that I was behind on a partial payment. I went in but couldn't understand why if I had gone in two weeks prior and asked specifically for amount owed for the two months so I would be ahead in payments.

I was late on a payment and I called to make them aware and find out what is it that I can do to rectify. Although the loan amount borrowed was paid, I still had the interest to pay off. Arrangements were made with customer service and a supervisor to confirm the arrangement with date and time. I honored the arrangement on my end but when I got to the store in Houston, on Monroe and 45 Gulf Freeway, I was told something different.

In a East Cleveland PLS on January 29 around 11:00 am, l was called a racial name by a worker who name was Ebony. She thought I did not hear her behind the glass window. After I finished my business, I casually ask her name. And two other customers hear it too. Very unprofessional. Will never go back!!

Got 2 title loans with PLS - never again. Why & who let these people charge this rate to the consumers? With the rate being so high I lost both of my vehicles to this company. Also called to get my personal property out of vehicle. I get told it will cost me $50 to do that, on top of the $325 he charged for the one time recovery fee, plus what's owed to PLS. This is terrible. I hope the person getting this message is for the consumers not the big companies. Something need to be done about this. My personal property was not in hock to PLS or the recovery company?! D&D towing & recovery is a joke this company need to be shut down. Really mad about my personal property!!!

I was approved for a loan. They first told me I needed to buy a Green Dot Card load 181.00. Did, then I was told for some other reason they needed a card with 250.00. I did then to finalize the loan I needed to get a card for 320.00. When I called telling them I had the card I was asked if it was for 320.00. I said yes he asked for the card's number then told me to call him back in 1/2 hr. He should have the loan on its way. When I called back, a different guy told me the card was suppose to be 360.00. I told him I didn't have it. I asked if I could get a 40.00 dollar card, he said the bank wouldn't do it. I asked for my money back. I was told it would take a month. What can I do?

Lied to me. Put me in a bad position. Did not even notify of what has accrued. Took money without my approval. They play tricks, would not give me names. Made me pay for their mistakes. Put me in default with loan. The list go on and on. VERY UNPROFESSIONAL.

Why can't young people be professional on their job? Every time I go cash my check at PLS, these young ladies always gossiping to each other about their baby daddy. They don't greet you when you walk up to cash your check. They just keep talking to each other and you can hear it in the lobby. They look silly. You be trying to tell them you need a money order and they still will keep gossiping like you not there.

I went into PLS to cash my paycheck because my bank was closed. They took out $1000 as they told me it was from defaulting on a payday loan of $750 months prior. I told them I wanted my check back and they refused to give me the check back as they insist that they had already cashed it and took the money. I asked for paperwork and they said they did not have it in store. I called the police and they said it was a civil matter and I would have to file a civil suit against them. Do not go to this store that charges 508% interest on their payday loans. Worse experience!

Went to the PLS on Aldine Bender.. They say I owe on a payday loan from 3 yrs ago when I had already paid for it. They refused to return my payroll issued check...if you got a loan even after you've paid for it - DO NOT go there. They'll keep your check..until you can prove that you paid. Just a BIG inconvenience. I WILL NEVER GO TO PLS AGAIN.

Myself and husband came into the store to cash his check. He works with a lot of foreigners that get paid cash because of the legal status. Suzanne the manager asked my husband why the check was never cashed there before and he explained that normally they give cash. She replied to my husband and stated "maybe it's because Mexicans are the only ones that will work". She is very racist and should not be dealing with the public. Other Black patrons heard what she said and will be filing a complaint and lawsuit against store number 25. They should fire her for that comment and the Mexican females that work in there like the assistant manager is very nasty to Black people. I will never go in store number 25 again and I will complain. The management team is very racist and from what I hear the few Blacks that do work there don't last.

They will harass the hell out of you for payment calls 3 to 5 days in advance and IF you don't answer, they will continue to call you UNTIL and please do not be 5 minutes late of your promise appointment. They will call you and harass you until you come in. ANYONE can get a loan - employed, unemployed, blind, etc, etc. They are open 7 days a week ONLY holiday they close/will close is Christmas. GREEDY. They don't give a damn about their employees or their families. Management is a damn joke. The regular employees solves the issues MANAGEMENT doesn't do nothing but try to make themselves look good especially in front of the owners. The regular employees are the WORKERS at least the ones that isn't stabbing each other in the back to get ahead.

PLS Loan Store in Hazel Crest, IL - I got a title loan last year in August. When I got the loan it was at the end of the month and my payment was due 2 days later. I paid the loan off early and didn't get any money back for early repayment. Shouldn't I have gotten something back? Pissed.

I had been dealing with this company for almost 3 yrs. I took out a loan back to back and forgot looking at wrong paperwork. However rep called me told me I was behind and agreed to pick the payment up. I even stated to them they can take it out my account. They refused. We had crazy whether she never showed. Unintentionally forgetting my car was no longer working after months past by due to numerous deaths in family and friends dying all around me hadn't thought about it. Mind you I took out triple this amount and paid them back in full wasn't the issue couldn't pay I honestly forgot about the loan. After that contact 3 months from when I first received the loan, I never got any letters reminding me of owing them.

PLS is very good about giving you money but the moment you can not make your payment they will garnish your wages or force you into bankruptcy. I've had my wages garnished and having problems receiving satisfaction or payment received. DO NOT TAKE A LOAN WITH THEM. GO TO ACE OR CHECK N GO. Any place is better than PLS.

A woman called wanting to talk with my husband. I explained he was on another phone call. I asked her what it was concerning, she told me it was important and private. She then ask if I would take a message and have him return the call. When asked who she was, she got rude. I took the other phone call for my husband so he could talk to the woman. Without telling him who she was or who she worked for, wanted his phone number, social security number and address. He refuse to give her any information. She informed him she was going to cancel his PDLS account and then she hung up. We called the store where our account is and she told us that she had been getting complaint calls all day from customers concerning these calls.

If you are in need of financial assistance go to Check 'n Go. The Manager ** at PLS breached my right to privacy, she called around the community gossiping about your person affairs. They did it to me, you may be next. Store Manager ** Breached my Confidentiality, by calling fired employees gossiping to them about my confidential status. This Store Manager ** breached my right to privacy.

My daughter had just turned 18 three days prior in 2012. Her so-called '"friend" wanted to buy a car but needed it in her name due to being from out of state. The next day, he got her to go with him to PLS on Stone and get a title loan. She clearly had no job or income and was stated in contract. He co-signed the loan and put his employer. He got all the cash minus like 20 he gave her. Soon after he didn't pay it. She argued about it and he just laughed.

I had a title loan for 500.00 that I forgot about and I went into PLS on E. Lancaster in Fort Worth to cash a 700.00 pay check and they took it. Is this legal? Can they do this?

Went into the Adams store to get a payday advance, due to the reason it was closer to my home. Bad mistake!!! Because the employees at this location is careless with the documents. The employee who help me was rude. It was only 2 people in line and it took her 1 hour to help me. Went in on a Tuesday and return on Friday to pay off that loan, and to my surprise the line was sooooooo... long. My file had been misplace by the person who took care of me that Tuesday. Although I did not show my anger, I made up my mind that I would never go back, and the sad thing about this was I had a coupon for $10.00 off that was never applied to my account. Some areas are better left alone, and this experience has made me make the decision never to do business with PLS ever again. Loan sharks are cleaning up and do not care about customer service. I guess my mistake was needing to get that loan anyway. Because I have been a victim of identity theft, and after seeing my file left on a chair in the open where anyone can get a hold of my personal information. I am through with that place. Someone need to go there and do and audit of the way the employees is handling the customers files.

Called on 9-28-13 and asked about my loan. I replied that I had left a check to cash it and was told ok. On 10-1-13 at 7:30 pm I was called again by Anna the manager and ask why I did not come in. I told her I had already talked to an employee. She stated that she had new employee and that I had to come in and I told her I was disabled and asked why did I leave a check. She told me she was going to file charges on me for check fraud. I informed her she has to cash or attempt to cash and it has to be a bad check, and told her the funds are there and that would be filing false charges and that was a crime. She changed her tone after I called that but there was still the threat.

I am one of the PLS customer. I use it maybe every 3 to 6 months. I never had a problem with them and at the same time I am one of the good customers always on time and make my payment either on time or before. Today I had appointment to make a payment and I had something came up and I can't go to make my payment, so I called the store to see if there is any option to come tomorrow. So I had really bad customer service. A rude guy, his name is Frank, told me, "No you have to come today," and I keep explaining there is no way for me to come today. And I told him if he wants to take the check to the bank, but he was so rude.

Rudeness for the agent can be resolved ... FTC is the key. Before anyone goes to the BBB... I would suggest to get with the FTC guidelines... since the body of government that is governing these matters eventually falls within these parameters. Review the guidelines established by the FTC and then pursue a dispute as well as contacting the BBB. The BBB is only going to give a bad rating and send them letters with the possibility of a fine; however, the FTC can and will shut their operations down as well file a suit in federal magistrate court. Based on these guideline you can write to the creditor advising them you wish they no longer contact you and it persists you can file a suit with the FTC assistance ($$$$$$$) for not listening to you request. You have to make sure you send this correspondence via U.S. certified mail and allow a few working days to get the matter resolved. Finally, remember that the pen is mightier than the sword.

I took a payday loan of $400 on 7/30. My payment day was the 8/15th @ 7:00 pm (when I get off work) as stated on agreement. They took $501.75 from my bank account in the morning on the 15th. They didn't even give me a chance to get off work and pay the interest fee or pay in full. They just took the whole amount. Now I'm in the same I was when I got the loan... but now worst. I will never use PLS Loan Store ever again. I don't recommend anyone to get a loan with them. You will regret it. I do.

Starting out at PLS, Inc. was not too bad. Their PLS University was very informative and helpful in better understanding this type of business. Management seemed a little worrisome at first, and I soon picked up on some of the patterns and behaviors of employees that had been there a while. Going into the job, I made double sure I was performing at my best and doing everything in my power to provide "Superior Customer Service".

On Thursday July 18, 2013, I went to the PLS location on Lancaster Ave in Fort Worth, Texas to cash two checks. On Thursday July 25, 2013 I sent my daughter and step son to Wal-Mart on East Berry in Fort Worth, Texas to purchase and microwave and the teller informed my daughter that the 100 dollar bill she had was fake and they were about to put the two in custody. "The police was called!!!" I went to PLS and confronted the shift manager on duty and she phoned the store manager, whom is Cynthia and Cynthia told the store manager to tell me that once the money reaches the consumer's hands it is no longer their concern. So I had the teller to "mark" the other money I received from the store to see if it was counterfeit as well, since I noticed that none of the bills I received had been marked with the counterfeit marker; "Thank you Wal-Mart teller for that heads up"!!!

I recently took out a thousand dollar loan at the store on 71st. Looking at my receipt, I found out they took an interest loan out on me. I called the 855 phone number and talked to one of the agents. They told me that only $15.50 is to be added on to every $100. They had me write the check out for $1,221.42. That right there showed that they're a fraud. I would like an attorney to look in too my case. This not the first time this has happened to me. Please help me out or tell me what to do.

I took out a loan the beginning of the year for help with legal fees. Because of the surmounting legal fees, I was unable to pay for everything on time. I ended up going on disability and told them about it and that I would like to set up payment arrangements. They were fine with that. However, I received a call back saying I had to put down more than I had coming in from my disability checks. I told them that I didn't have that much and what I could do. That was not okay with them. I borrowed money to come up with $300 down and asked if we could work out the rest. They said fine - which was a lie.

My husband and I took out a title loan on Jan. 5, 2013. We paid off the loan on February 22, 2013. We're still waiting to get our title back. Every time we call, we are given a different excuse as to why they don't have it. When we first opened the loan, we were told that it takes up to ten weeks to get the title back. We are approaching 15 weeks. I believe they weren't expecting us to pay it off so soon and once we did, they sent the title off to avoid refunding us the 90+ dollars we were charged for the title fee. If you don't receive it by this Saturday, I will be contacting the BBB.

I have a loan with them. The day my payment is due if I don’t answer their call, they start calling your references. If you are late one day, they will charge an extra $90 and say the car is out for repo and you have to pay the extra fee or they will not take payment. Their staff does not know how to go over contracts and rules. They are not well-trained and do not tell you the details. I am on my way to get my title and will never use them again. No matter what the situation, don’t use them. Try another place.

I took out a title loan for $2,500 and paid them back a total of $4,000. My car was in an accident, and I was unable to pay the loan anymore or get to work. I had to buy another car because I could not get that one fixed. I advised them of this and told them they can come get the car because I am not able to pay anything else back to them. They said they didn’t want the car, they wanted the money. I explained several times that I can’t afford to pay at this time. I had paid faithfully when I could. Since then, they call my job 5-6 times a day. I have asked them not to call my job, but Mr. Phillips ** continues to call me. He calls and demands for my supervisor; he threatens me and says he is recording my calls. He continues to call and harass my co-workers. Please tell me what I can do to stop this before I lose my job.

I went into PLS in Fort Worth, Texas to cash a money order. I had a loan a few years before that I had forgotten about. Well, instead of cashing it, they kept it as payment on my loan. Is this legal?

I took a $600 loan from PLS as I needed to pay my house. I had run into a bad financial situation and I saw myself in the need to do this. I made a mistake. I did not read all the papers. I asked the manager how much I have to pay back and she said only $250 in interest or if pay $250 as I had stated $100 will go to interest and $150 to my principal. I was not very happy but could not afford to lose my house, so I trusted her. Big mistake. When I checked my paperwork, I saw that I had to pay $600 loan + $600 interest + $600 fees, a total of $1,800 for a $600 loan. I had made a mistake and I had to pay. I have been paying but on 11/29/2012, I had an emergency surgery and I was discharged from the hospital late the same day.

I took out a P.D. loan with Tina on Oct. 15, 2012 for $200.00. I was told to write the check for $253.00 and signed my documentation. I was given copies of Personal Inform, additional terms and agreement. I did not look at the paperwork Tina folded up and given to me. I only saw the one piece of paperwork that had my name and the high interest in big bold letters. When I asked her for the terms, she stated that the check I wrote, the principal of $200.00 plus $53.00 and when I asked about a lower amount, very vague about the fees. I was tired and took her word.

I was awarded a judgment by the court that I was unable to collect on. I went back to court and was awarded a special writ allowing me to repossess this person’s vehicle. This was on January 10, 2012. Due to unusual situations, the repossession took place on April 15. When I went to the license bureau to get the title so I could sell vehicle for monies due to me, I was told that the owner took out a title loan with PLS Loan Store on 12th and Ajo. I contacted these folks. They told me the only way I could do anything was if the owner came down with me and paid off the loan, which obviously is not an option.

I have worked for PLS for payday loans and checking side. I have seen all and had to do all of these unjust practices. They refused to disclose anything: pre-paid card, title loans. I've witnessed cashing fraudulent checks, cashing checks that are on someone else's name because these people are here illegally. It does work for the people that do not or cannot have a checking account. We're always told to get the highest fee of 10% which is a lot! As to the person regarding his title loan and wants to contact the owners, they will never ever respond. They have a huge legal team. Good luck.

I am writing because I closed out a loan in 2011 through bankruptcy. I am now trying to take out another loan, but I can’t due to the PLS in Hyde Park not closing my record. I sent my discharge papers last year and I gave them another 2 days. Is there anything that can be done so I am able to take out another loan?

I have been paying on my loan with PLS monthly since November of 2010. The original amount was $1500 plus $300 in interest. As everyone before me has stated, I was misled and not fully informed about the fact that the interest would be front loaded 72 hours after I paid the interest currently due. I have only paid my loan down by about $50 in six months! I called the manager and asked for help or a better way to end this madness. He explained to me that he would escalate my request to his superior and let me know that I had already paid $200 on my account of the $365 in interest. I have paid another $25 and have to pay the difference of $140 today or he will place a repo order on me and add an additional $125 in fees. He told me I have to pay this amount within five days or I lose my vehicle plus the money they're holding in a folder instead of adding it to my balance which would reduce my interest and the balance too! The manager failed me and I'm sure has done others the same way in the past.

I work for a school district, and am off for three months in the summer. I applied for a loan at PLS to help me pay rent through the summer. I wanted and asked for loan that I could make small payments (I do a little vending in the summer), then pay back the remainder when school resumed. I applied for a loan that you pay back once a month. I said this several times throughout the interview, "I am off work in summer." Next thing I knew, I was getting a call saying I had a payment due of $200+. Then I found out I was expected to pay this amount bi-monthly! It really set me back. Now I have another debt.

I went into PLS on 3/19 around 7:40 am. I was coming to receive funds from Western Union money gram. The lady who assisted me was Elvra ** and she was very unprofessional and rude. I had my photo ID and Elvra told me I had to answer the security question. Well, while in the process of answering the question, I asked her a question and she got really rude stating, "You people think you know about Western Union but you don't and I need to learn how it works before I come in there." I asked her name and informed her I was making a complaint. She stated, "Go ahead because nothing will be done anyways." She wrote down her info and stated she was not worried about any complaint because she will do what she wants. With that being said, I will no longer be visiting that store again as a customer. Please address this matter.

My car was repossessed with all of my belongings in the car. I called about getting my things from the car and was given the runaround by several employees at the store. I contacted the district manager and was also lied to by her. She advised me that the store manager would go into the car and bag my things up and have them in the office for me to pick up. I told them that I had a folder with all of my identifying information (i.e. Social Security card, birth certificate, etc.) in the car and some other personal items. An employee went into the car, got the folder out and left my other things in the car.

Payday Loan Store has unbelievable ripoff artists. Never, ever do business with these people if you can help it. They skirt the law and make a huge profit off of the desperate. They collect interest first, before applying a dime to the principal. They are the very worst parasites. The loan sharks of old were much cheaper. I now call them POS Loan Store.

Their service is very poor. I paid my interest of $128.00 on 10/8. One employee was overheard saying she was going to send my check in, and she did care if I would be upset. The check was clearly dated for 1/12/2011. I had to refinance $650.00 to get back the $628.00 taken out of my account. This loan now will have cost me $421.00.

I went in today to get an auto title loan. The whole process took about 45 minutes and I walked out with my check. The process is simple, bring in your clear title, driver's license, and vehicle registration, and they will then process everything and let you know how much you are approved for.

I had 2 outstanding loans with the company and took a 3rd to cover my rent for the month. I recently found out that they are in violation of state law by opening a third loan with 2 outstanding loans. Is there any recourse I can take? Does this make the contract null and void? I know I shouldn't have taken the loan out to begin with but when you are desperate, these people pounce on you and you can't dig yourself out.

I took out a loan for $900 and made or three payments on it of $227.The following payment I was unable to make so I went into the store to see what can be worked out. My options were not good. I was given the option of paying the difference and refinancing the loan for a larger amount and losing what I have paid already or paying it all off at a lump sum of $1,200 or let them take me too collections.

My wife and I took out a title loan on our car from Payday Loan Store. The loan was for $625 which included a title lien fee of $65 payable to the title company, and the balance of $560 was ours. We paid off the loan after making 4 bi-weekly payments at the beginning of April 2010. I asked when we would receive the title back for our car, and we were shocked to hear that it would take 8-10 weeks for the title company to release our title.

I went in to get a loan. Since i didn't have the HR department number, they said it would be fine for me to give them my job number. I've been financially trapped, not being able to pay my bills on time. I did let them know that my checking account was closed, and they still let me take out another loan. They keep calling my job for their money, but I'm worried that I might lose my job because they keep harassing me at my job. Is it OK for them to call my job and not my cell phone?

Receiving numerous harassing phone calls from the above number and several others associated with this company. I never conducted business of any kind with them and they were given my work / cell phone number in error or intentionally by someone else. I have advised them that they are calling the wrong number and to please stop, but they refuse and are now very nasty on the phone.