PLS Payday Loan Store Reviews

I took a payday loan of $400 on 7/30. My payment day was the 8/15th @ 7:00 pm (when I get off work) as stated on agreement. They took $501.75 from my bank account in the morning on the 15th. They didn't even give me a chance to get off work and pay the interest fee or pay in full. They just took the whole amount. Now I'm in the same I was when I got the loan... but now worst. I will never use PLS Loan Store ever again. I don't recommend anyone to get a loan with them. You will regret it. I do.

Starting out at PLS, Inc. was not too bad. Their PLS University was very informative and helpful in better understanding this type of business. Management seemed a little worrisome at first, and I soon picked up on some of the patterns and behaviors of employees that had been there a while. Going into the job, I made double sure I was performing at my best and doing everything in my power to provide "Superior Customer Service".

On Thursday July 18, 2013, I went to the PLS location on Lancaster Ave in Fort Worth, Texas to cash two checks. On Thursday July 25, 2013 I sent my daughter and step son to Wal-Mart on East Berry in Fort Worth, Texas to purchase and microwave and the teller informed my daughter that the 100 dollar bill she had was fake and they were about to put the two in custody. "The police was called!!!" I went to PLS and confronted the shift manager on duty and she phoned the store manager, whom is Cynthia and Cynthia told the store manager to tell me that once the money reaches the consumer's hands it is no longer their concern. So I had the teller to "mark" the other money I received from the store to see if it was counterfeit as well, since I noticed that none of the bills I received had been marked with the counterfeit marker; "Thank you Wal-Mart teller for that heads up"!!!

I recently took out a thousand dollar loan at the store on 71st. Looking at my receipt, I found out they took an interest loan out on me. I called the 855 phone number and talked to one of the agents. They told me that only $15.50 is to be added on to every $100. They had me write the check out for $1,221.42. That right there showed that they're a fraud. I would like an attorney to look in too my case. This not the first time this has happened to me. Please help me out or tell me what to do.

I took out a loan the beginning of the year for help with legal fees. Because of the surmounting legal fees, I was unable to pay for everything on time. I ended up going on disability and told them about it and that I would like to set up payment arrangements. They were fine with that. However, I received a call back saying I had to put down more than I had coming in from my disability checks. I told them that I didn't have that much and what I could do. That was not okay with them. I borrowed money to come up with $300 down and asked if we could work out the rest. They said fine - which was a lie.

My husband and I took out a title loan on Jan. 5, 2013. We paid off the loan on February 22, 2013. We're still waiting to get our title back. Every time we call, we are given a different excuse as to why they don't have it. When we first opened the loan, we were told that it takes up to ten weeks to get the title back. We are approaching 15 weeks. I believe they weren't expecting us to pay it off so soon and once we did, they sent the title off to avoid refunding us the 90+ dollars we were charged for the title fee. If you don't receive it by this Saturday, I will be contacting the BBB.

I have a loan with them. The day my payment is due if I don’t answer their call, they start calling your references. If you are late one day, they will charge an extra $90 and say the car is out for repo and you have to pay the extra fee or they will not take payment. Their staff does not know how to go over contracts and rules. They are not well-trained and do not tell you the details. I am on my way to get my title and will never use them again. No matter what the situation, don’t use them. Try another place.

I took out a title loan for $2,500 and paid them back a total of $4,000. My car was in an accident, and I was unable to pay the loan anymore or get to work. I had to buy another car because I could not get that one fixed. I advised them of this and told them they can come get the car because I am not able to pay anything else back to them. They said they didn’t want the car, they wanted the money. I explained several times that I can’t afford to pay at this time. I had paid faithfully when I could. Since then, they call my job 5-6 times a day. I have asked them not to call my job, but Mr. Phillips ** continues to call me. He calls and demands for my supervisor; he threatens me and says he is recording my calls. He continues to call and harass my co-workers. Please tell me what I can do to stop this before I lose my job.

I went into PLS in Fort Worth, Texas to cash a money order. I had a loan a few years before that I had forgotten about. Well, instead of cashing it, they kept it as payment on my loan. Is this legal?

I took a $600 loan from PLS as I needed to pay my house. I had run into a bad financial situation and I saw myself in the need to do this. I made a mistake. I did not read all the papers. I asked the manager how much I have to pay back and she said only $250 in interest or if pay $250 as I had stated $100 will go to interest and $150 to my principal. I was not very happy but could not afford to lose my house, so I trusted her. Big mistake. When I checked my paperwork, I saw that I had to pay $600 loan + $600 interest + $600 fees, a total of $1,800 for a $600 loan. I had made a mistake and I had to pay. I have been paying but on 11/29/2012, I had an emergency surgery and I was discharged from the hospital late the same day.

I took out a P.D. loan with Tina on Oct. 15, 2012 for $200.00. I was told to write the check for $253.00 and signed my documentation. I was given copies of Personal Inform, additional terms and agreement. I did not look at the paperwork Tina folded up and given to me. I only saw the one piece of paperwork that had my name and the high interest in big bold letters. When I asked her for the terms, she stated that the check I wrote, the principal of $200.00 plus $53.00 and when I asked about a lower amount, very vague about the fees. I was tired and took her word.

I was awarded a judgment by the court that I was unable to collect on. I went back to court and was awarded a special writ allowing me to repossess this person’s vehicle. This was on January 10, 2012. Due to unusual situations, the repossession took place on April 15. When I went to the license bureau to get the title so I could sell vehicle for monies due to me, I was told that the owner took out a title loan with PLS Loan Store on 12th and Ajo. I contacted these folks. They told me the only way I could do anything was if the owner came down with me and paid off the loan, which obviously is not an option.

I have worked for PLS for payday loans and checking side. I have seen all and had to do all of these unjust practices. They refused to disclose anything: pre-paid card, title loans. I've witnessed cashing fraudulent checks, cashing checks that are on someone else's name because these people are here illegally. It does work for the people that do not or cannot have a checking account. We're always told to get the highest fee of 10% which is a lot! As to the person regarding his title loan and wants to contact the owners, they will never ever respond. They have a huge legal team. Good luck.

I am writing because I closed out a loan in 2011 through bankruptcy. I am now trying to take out another loan, but I can’t due to the PLS in Hyde Park not closing my record. I sent my discharge papers last year and I gave them another 2 days. Is there anything that can be done so I am able to take out another loan?

I have been paying on my loan with PLS monthly since November of 2010. The original amount was $1500 plus $300 in interest. As everyone before me has stated, I was misled and not fully informed about the fact that the interest would be front loaded 72 hours after I paid the interest currently due. I have only paid my loan down by about $50 in six months! I called the manager and asked for help or a better way to end this madness. He explained to me that he would escalate my request to his superior and let me know that I had already paid $200 on my account of the $365 in interest. I have paid another $25 and have to pay the difference of $140 today or he will place a repo order on me and add an additional $125 in fees. He told me I have to pay this amount within five days or I lose my vehicle plus the money they're holding in a folder instead of adding it to my balance which would reduce my interest and the balance too! The manager failed me and I'm sure has done others the same way in the past.

I work for a school district, and am off for three months in the summer. I applied for a loan at PLS to help me pay rent through the summer. I wanted and asked for loan that I could make small payments (I do a little vending in the summer), then pay back the remainder when school resumed. I applied for a loan that you pay back once a month. I said this several times throughout the interview, "I am off work in summer." Next thing I knew, I was getting a call saying I had a payment due of $200+. Then I found out I was expected to pay this amount bi-monthly! It really set me back. Now I have another debt.

I went into PLS on 3/19 around 7:40 am. I was coming to receive funds from Western Union money gram. The lady who assisted me was Elvra ** and she was very unprofessional and rude. I had my photo ID and Elvra told me I had to answer the security question. Well, while in the process of answering the question, I asked her a question and she got really rude stating, "You people think you know about Western Union but you don't and I need to learn how it works before I come in there." I asked her name and informed her I was making a complaint. She stated, "Go ahead because nothing will be done anyways." She wrote down her info and stated she was not worried about any complaint because she will do what she wants. With that being said, I will no longer be visiting that store again as a customer. Please address this matter.

My car was repossessed with all of my belongings in the car. I called about getting my things from the car and was given the runaround by several employees at the store. I contacted the district manager and was also lied to by her. She advised me that the store manager would go into the car and bag my things up and have them in the office for me to pick up. I told them that I had a folder with all of my identifying information (i.e. Social Security card, birth certificate, etc.) in the car and some other personal items. An employee went into the car, got the folder out and left my other things in the car.

Payday Loan Store has unbelievable ripoff artists. Never, ever do business with these people if you can help it. They skirt the law and make a huge profit off of the desperate. They collect interest first, before applying a dime to the principal. They are the very worst parasites. The loan sharks of old were much cheaper. I now call them POS Loan Store.

Their service is very poor. I paid my interest of $128.00 on 10/8. One employee was overheard saying she was going to send my check in, and she did care if I would be upset. The check was clearly dated for 1/12/2011. I had to refinance $650.00 to get back the $628.00 taken out of my account. This loan now will have cost me $421.00.

I went in today to get an auto title loan. The whole process took about 45 minutes and I walked out with my check. The process is simple, bring in your clear title, driver's license, and vehicle registration, and they will then process everything and let you know how much you are approved for.

I had 2 outstanding loans with the company and took a 3rd to cover my rent for the month. I recently found out that they are in violation of state law by opening a third loan with 2 outstanding loans. Is there any recourse I can take? Does this make the contract null and void? I know I shouldn't have taken the loan out to begin with but when you are desperate, these people pounce on you and you can't dig yourself out.

I took out a loan for $900 and made or three payments on it of $227.The following payment I was unable to make so I went into the store to see what can be worked out. My options were not good. I was given the option of paying the difference and refinancing the loan for a larger amount and losing what I have paid already or paying it all off at a lump sum of $1,200 or let them take me too collections.

My wife and I took out a title loan on our car from Payday Loan Store. The loan was for $625 which included a title lien fee of $65 payable to the title company, and the balance of $560 was ours. We paid off the loan after making 4 bi-weekly payments at the beginning of April 2010. I asked when we would receive the title back for our car, and we were shocked to hear that it would take 8-10 weeks for the title company to release our title.

I went in to get a loan. Since i didn't have the HR department number, they said it would be fine for me to give them my job number. I've been financially trapped, not being able to pay my bills on time. I did let them know that my checking account was closed, and they still let me take out another loan. They keep calling my job for their money, but I'm worried that I might lose my job because they keep harassing me at my job. Is it OK for them to call my job and not my cell phone?

Receiving numerous harassing phone calls from the above number and several others associated with this company. I never conducted business of any kind with them and they were given my work / cell phone number in error or intentionally by someone else. I have advised them that they are calling the wrong number and to please stop, but they refuse and are now very nasty on the phone.