PLS Payday Loan Store Reviews

I always have a good experience dealing with the staff at PLS but my best overall dealings are with Francis. Francis is delightful no matter what time of the day I happen to see her. A professional at all times. She is extremely fast and is always in a good mood. Beautiful lady that she is she always makes my day. I go out of my way to see her when I go to PLS. She is the best. Thank you "FRANCIS YOU ROCK".

I lost my card which had money 200 dollars on it. I got a new one and went to the bank for them to transfer the money to the new card. My account address and everything had been changed to another person’s address. They said they could not find the card on the system and the only way is to get a receipt of the transaction. This isn’t not the first time something as such has happened. I read reviews of people experiencing such and this is becoming a pain in the neck. I am not a discredit-or don’t normally do this but I wont recommend anyone to bank with them. It could cost you. They don’t explain a lot to you so please ask a lot of questions before banking with them.

Stay away from this place, do your financial somewhere else. People lack training and are not professional at all, District Manager doesn't know how to keep people staff because its a zoo in the store and every one is running around like chickens with the head cut off. I rather give me money and service to a sketchy store on a dark ally before going inside this store again.

So I haven't used it my card since I deposit $4,000 on the PLS card January 24th for 2019. In the month of July I try to find my card. I couldn't find it. Come to find out it was stolen and all the transactions was online when I checked. I called PLS Xpectations card service customer service to get it disputed which they telling me over 15 transactions came up to $208 which is all bull crap. They are thieves. I would not recommend anyone to have this card in the whole United States of America. I wish I could give them no star but I am taking other procedure to get my money back so I'm about to sue PLS Xpectations cuz they like to take people for their money and it's not right. I repeat do not do not get a card from PLS Xpectations. Card is not worth it.

Customer Beware: Do not apply for PLS Visa card, customer service will not notify you through USPS mail, e-mail or a professional courtesy call before they closed your PLS Visa card and whatever balance amount you have in your account they will keep, no refund. Last four Visa number ending **.

PLS is a scam. How they remain in business is beyond me. I made a purchase with Best Buy on May 22nd, then I cancelled the item because I didn't want it. I have been waiting for a refund of $700 and today I have not received a penny. I like everyone else work hard for my money, and I can't comprehend how a refund will take weeks if not days to show up on your account. Best Buy provided PLS with all the paperwork to place the funds back on the card and this still hasn't happened.

I made several purchases that asked for pin. Unbeknown to me at the time for many months I was charged for using my pin every time. They cash in on protecting my own money 1.25 every transaction not including cash withdrawals even more charges! That’s just the beginning! I made a triple DVD purchase at Best Buy online one of the DVDs was a preorder so my PLS card was supposedly charged for a hold of the funds about 85$ The funds came off my card. Two days later I was charged about another 82$. I am estimating without the cents but it was for the same purchase. The funds came off my card as a charge. Not ever a hold as I was told it was pending and the funds would be returned after the transaction was complete and being the DVD’s I purchased through Best Buy.

Bancorp is holding on to funds that's been verified on where they was coming from. I am a independent contractor and the Bancorp is not releasing my funds after I have provided all the documents that was need. Now that all documents have been received after 10 emails and 20 obscene phone calls about the releasing of funds. This has been going on since November of 2018. Can or will I ever get my money back that I worked hard for. Bottom line DO NOT USE XPECTATIONS CARD THROUGH BANCORP. THEY WILL TAKE YOUR MONEY AND TRY NOT TO GIVE IT BACK. I have been on and off of phone calls about them releasing my funds. So my next step is going public ASAP.

Don't use PLS. Don't trust PLS. They steal your money like crazy and try to find excuses on why they're charging you. I will be getting myself lawyer to place a lawsuit against them. They've been caught and they know it. Period. PLS should close all their businesses. You guys are thieves.

This company, is deceitful. They're not here to help you out, the dispute department is astonishing. You can't talk to the your assigned caseworker on any error or dispute you may have started. Why in the hell can't you talk to the person who is control of your case... It's ridiculous... To whoever reads this take heed to this message. NEVER GET A XPECTATIONS CARD... NEVER.

Xpectations is the worst credit card company ever. Do not use this card. I had money on the card and I get a text message saying that $37 was withdrawn from my card. The question is why is people's money being taken out of their card. What kind of company are you guys running? As soon as I get my money back I'm taking the money off the card and I'm throwing the card away. Me and my father wasted our time on this company. Dont use this card. I'm beyond pissed!!! I'm surprised 0 stars is not an option!!!

Long story short, I've been with PLS over 10 yrs. I've trusted them with my money even after moving two states! They have denied me access to my funds saying I wasn't me, even after sending ALL the proof. They've denied me funds because someone took it upon themselves to give my mother the same last name as I and so failed my own security questions. Money has come up missing that they had "no trace" of who took it or for what. This amount hasn't even been deposited in amount shown from social security. And LASTLY, I called two months in a row in advance to get a replacement card before this one expired. They assured me I'd get one in time and would still have time to use this card 10 days into the next month even if I hadn't received the new card yet.

PLS Expectation card is a scam!!! Beware I had one for years. I was being charged a dollar for every transaction I did with my card and also I was being charged seven dollars a month to use my card. Supervisor of PLS Put money back on my card because they wrongfully took money off my card and was caught. And this been going on for years without me knowing. They was Stealing low amounts of money out of my account. And when the lady supervisor knew there was no where to run that she was called. She said, "Well we will refund your account." They been stealing money from my account for years but she only refund it one month $8. What a slap in the face. So I just stop using the card and checked on the eight dollars every once in a while. Well guess what they stole the $8 dollars back. I never use the card one time either. Scam scam scam. Manage your own money or go to a real bank. They will rip you off.

I spoke with a representative by the name of Antonio, who wasn't intelligent enough to explain how the card works. He had the nerve to have an attitude because he can't explain how the card works. I called back and got and intelligent reply who tried to help with troubleshooting. BTW, the card is awful as well.

I purchased a money order $710 on March of 2017 for my rent. Got a letter from my landlord saying they never received the payment. Went back to the location where I purchased it in Jerome Ave, Bronx, NYC. Well it was cashed by someone else even got a copy of my landlords info deleted and the other persons info written on it instead and it was cashed. I even went to and did a police report. Well it's been a year now and it's supposedly still being HANDLED. I'm very upset because when I call or go in to ask I get told by the manager to just be patient and wait. It's been a year and I'm a single mom, I had to pay rent twice because of this. The customer service is horrible. I really need this ASAP. Thank you.

I've been a customer for 8 years, go in every 2 weeks to receive my payroll check from my job where PLS prints out your check. Today is Thursday Jan 18, my original payday, PLS advertise 8 years ago you can receive your check 1 to 2 days early, Jenni Bank and trust released my check since Wed Jan 17, had to talk to a manager, D. **, to I reached the guy over D. **, they say it's a glitch in their system. Try to offer 500 in advance but I want all instead of half. Long story short I have to wait until Friday to receive my check I worked hard for, they make me feel like I'm annoying them, not walking in my shoes...big mistake that I have continuing being a customer. I want to get my check and be done completely with PLS. They honor not what they advertise!

Been with PLS a number of years. Wanted to add my married name. They refused me a card even after looking at my driver's license, social security card, birth certificate, and marriage license. Finally got card nearly a year. Lost it and had to go through almost the same nonsense again but thankfully corporate managers were in the office and assisted the customer service rep. It still took almost 2 months to get a new card and when I was called that the card was at the PLS for pickup I explained to the young lady that I had just had surgery and that my husband would be coming in and I would have him parked by the door so they can verify me sitting there. My husband goes to pick up the card and was denied. I was sitting in the car with the brace on my back and they called me. I described what suit he had on shirt and tie and told them that he had my license and that he still had his Florida license.

I went to PLS store near me to cash a check and the representative told me that if I purchase a prepaid card, the fees would be lower when cashing my check. I decided to go ahead and get a prepaid card in which was my first time and I loaded $300 on the card. I did not use the card at the time however, several weeks later, PLS contacted me to let me know that my card was ready for pick up with my name on it. I picked up my card on Friday 10/13/17 but did not activate it until Saturday 10/14/17 late that evening. I use the card only twice but at 12:30 am Sunday 10/15, a withdrawal was made from my card.

I've been going to this store about 3 yrs. Greta, Ogie, Joselin, Raeda. These worker are the best. Every time I go they always put up with me even if I am complaining. But l love them. Their attitude always the same kind and friendly. The Manager there are the bomb. She respectful and kind. Ogie is my girl. I always tease her about her name. I would recommend them to all my friends and family. Love y'all.

From day one I knew there was a problem. The customer service representative at the Freeport, New York store seem to be a little frazzled. I get direct deposit and what do they do? Steal the funds!! I was using the prepaid Visa card to make purchases online as well and when I returned an item to nike.com they said they release the funds to BANCORP... the company or bank that handles PLS funds. That was 2016 and I still haven't gotten a resolution. Then I go to the same location a few months later because the magnetic strip on my card was no longer working. She gave me another card right then and there and I activated it right away and lo and behold $500 and change goes missing on my account 20 minutes later. I didn't have the card then and I was told it was done online with a Target store and $10 of it making an inquiry about a hotel in Aruba!

Kind of Tricky or Lack of training - Yesterday I bought a pre-paid card because the person who offered it was very nice and I thought it could be good idea for online purchases. The person told me that they had two plans paid as you go or you paid $6.95 a month, but if you use ten times a month they won't charge it or put the money back in your card. First they charged me $8.00 for the card, I put $20.00 on the card. But today I called to set my password and I found that I only have $13.05. I called the company and asked the reason and first they had my date of birth wrong, when I provided my driver's license with the right date of birth. Second the customer service person told me that they charge $6.95 a month no matter how many times you use your card, and that they only had the plan pay as you go, which is $1.00 per transaction.

I went to the PLS on 7th Av. in Manhattan after work around 1:28 AM. I had my check from my job and asked the cashier to please put $1200 onto my PLS Card. I had changed my number earlier on Friday and was not able to get the usual text messages when I do a transaction. The cashier said she put the $1200 onto my card. She gave me back the change I was expecting and when I looked up my account the next morning, she had only put $1100 onto my account and now I have $100 gone from my account and no one is helping me recover this money. I have called the district manager and he has not yet helped me recover the $100 that was not put onto my account. I don't feel I should deal with PLS anymore because of this.

My card was stolen today. I called to report it and the young lady stated that she could put in a request to have my funds transferred to a new card in 24 to 48 hours. But I need to go into PLS and get a new card. I told her, "Okay but I need gas. Is there anyway I can get my funds ASAP." She stated yes once I got the card to call back in, talk directly to a Manager and the manger could put the money on there immediately. But I had to call before 5 pm.

Hillside Ave 175th St. Queens, New York. This day marks the day where I will never enter a PLS store again. I'm a hardworking man with two kids to feed and after a long day of work I just wanted to cash my check. I work with the autistic community and I feel well deserved to my cash that I'm paying you to cash. Immediately as I entered the store there was an attitude. As the only customer at the time they were taking extremely long to even acknowledge me and when they did service me somewhat they told me they couldn't cash my payroll check from Astoria Bank claiming they can't verify my check because they need to call my company. How bogus is that? And I know they did it because I'm a black man. Now my kids gotta suffer the night cause someone wanted to be a racist. Very poor customer service. I just might take legal action.

Called in two days ago to ask how to protect my card because I was getting a hefty deposits in two days that would be deposited to the card. Well the customer service agent helped me. She changed one number in my birth date and my mother's maiden names were changed to another name. Well she was very helpful I needed to ask a question.

This is the worst prepaid card I ever had. They reported my card lost when I never instructed them to. I went to a PLS and added funds and that's when I found out they had reported my card lost or stolen (my card was never lost). They told me to go back to PLS and get a new card and 24 to 48 hours they would transfer my funds on the new card. It's been 2 days now & I still have not received my funds on the new card??? I have spoken with 8 different customer service reps & they keep asking for my phone number but no one is calling me back. I should have stuck with NetSpend, because they take care of their customers??? Xpectations suck!!!

I lost my card and called it in to get it cancelled. Problem is, there is no way to get my transactions record. I've spent hours on the phone with the worst and rudest people I've ever had my entire life. I've been to two different PLS stores ten miles apart and got the same attitudes that I had with people on the phone. Stay away from "XPECTATION" card if don't like excessive fees and bad attitudes when it comes to your money.

So my credit/debit card was charged by Sprint and I never had Sprint so I call PLS card services and for one they blocked my card and told me to go and get a new card and they would transfer my money over. It’s already been 2 days still no money on my card and when you ask to speak to a supervisor it’s always “Oh they have to call you back.” like wtf so basically if anything happens with your card it’s best you not call and report it because you will get the short end of the stick. They don’t wanna help you out or nothing, just tell you to wait which is so ** so I recommend you not to support the PLS card services movement. Please be smart. Choose another card provider....

So I went on Amazon.Com to order my 6 year old something. I made the purchase and also signed up for Amazon membership. I canceled both the order and the membership. I called Xpection's customer service and explained what happened. The Rep told me to tax over the email I received from amazon. The supervisor are the only ones that have access to the faxes. And they check them every 2 hours. Needless to say I went to kinkos tax over them info. Waited a few hours called still no tax. Went back to kinkos refax the info called the next day no tax. I received the money back the next day for the membership. However I still have received the money for the item. Called back to speak to a supervisor. They ALL ARE BUSY HELPING OTHER CARD HOLDERS and the customer service Rep name Paige hung up in my face. I'll never do business with them. Once my money post I'm closing that acct.

I came in on a Sunday night. Monday at midnight to be exact and there was about 10-15 people in line. Only one teller and there was 2 other employees working. Instead of them helping they just stood there pretending to work. Paul and Gloria are the names of the people that didn't help with the CUSTOMERS IN LINE. I was there literally for a little more than an hour. It is too late at night to be waiting in line. I was extremely upset with the service that was provided. Something has to change. I hope I never go there again.