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PLS Payday Loan Store
Overall Satisfaction Rating
1.26/5
  • 5 stars
    4
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    6
  • 1 stars
    74
Based on 84 ratings
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    PLS Payday Loan Store

    Burbank, IL

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    90 PLS Payday Loan Store Consumer Reviews and Complaints

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    Page 2 Reviews 31 - 60
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 29, 2015

    I am a repeat customer and frequently send money to my sister in Columbia. I have never had a problem with the workers until this morning (09/28/2015) when I went in to make a Western Union money transfer. I was waited on by the manager on duty (girl with braces). From the first word out of her mouth she was very rude interrupting me in mid sentence, tell me to wait in a loud tone and when the transaction was complete she did not speak at all. She just shoved my receipt to me and looked away. I stood there and after a minute or two she looked at me and ask what I wanted. I replied that I would like her to acknowledge me and that Thank you or some comment to show that the customer should be greeted and thank me after transaction. She stared me in the face and refused to say anything and just looked at me with a disgusted look on her face. That was the last time I will ever walk into that store. She should be fired.

    20 people found this review helpful
    Rated with 1 star
    Original review: Sept. 23, 2015

    I purchase my money order on July 3rd of 2015 with my credit card to pay my rent and on July 3rd of 2015 me and my 16 yr. old daughter walked around to our apartment office. They were closed due to the holiday. I put the money order into the night deposit box. It was fill out by me to the apartment and on that money. I had to go to work on that Monday July 6th so I called the apartment office after 9 am to make sure that everything was good and to let them know that I will be in to pick up my receipt when I get off work.

    And around 4 pm I arrived at the apartment office to learn that my money order was not there so I called the police and put in a report and called moneygram to cancel and by the time they gotten it, someone had cashed it at PLS Payday Loan store. It was theft & fraud. I expect for PLS to refund me my money back. I have all my own paperwork to my money order and my police report. I have written in to the BBB for this matter. I feel that PLS should replace my money due to the money order was tamper which I had fill it out.

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    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 18, 2015

    Been tiring to take care of my title loan since June. They don't know where my title is!! They have no idea where a 3rd loan came from in my name, and won't give me any answers about it. I have been calling their corp branch in Chicago and Oak Brook Illinois and NO ONE has bothered to call me back. So today I decided to call over and over again until someone answered the phone at which I was lied to over and over again, and then I went in and talked to Tina one of the managers at the 22nd Ave and 60th St location and she didn't give two ** about what I had to say and was basically blowing me.

    I asked for her superior and she told me she can't give out that info at all, not even her name. Told me she would email her and have her call me and I highly doubt she emailed her, because she only looked to be fake typing an email to her. Still haven't received a call back yet. Doubt I will. The only thing that these people have done is give me the runaround, lie to me, and act as if they are the kings of the world. Dealing with PLS is like dealing with Politicians and our President. It's useless and a waste of energy and breath.. Please, Please, Please save yourself a headache and just don't even think about using PLS. You will walk away with a major migraine and tons of stress and anxiety.

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    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 13, 2015

    I am writing this review at about 7:20 am on a Sunday morning. About an hour ago we got a knock on our door from a repo man. He said he had orders to repo our car because we didn't pay our bill. The problem is we Did pay it! We drove two and a half hours out of our way to pay it. This happened because the employee that took our payment failed to contact the main office and let them know we made the payment. This is the worst customer service ever! Not only the loan company but also the repo company as well! We gave the repo man our receipt showing we paid it and his response was "Well if you did actually pay it, and it looks like you may have, then we will bring it back the next time we are in the area".

    The problem with this is that my husband and I both work and we need our car now. The repo company is two hours away and now we have no car. In the past this company was an ok last option for an emergency need for cash, but I will never again go to this company... for anything! The blatant disregard for their customers is atrocious. There is clearly no communication in this company.

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    15 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 8, 2015

    My card was used for fraud. I noticed it call the company. They stated that I will be getting a new card in the mail in 7 days, I said I couldn't wait. I will be getting paid in a couple of days, I need to pay my rent. He said, "Call me when you get paid and then I will send you a new card." Today on payday, my card is blocked. I called them and they told me I have to - in the store directly - get a new card and they will transfer the money on my card in 24 to 48 hours. I HAVE TO PAY MY RENT, I ALREADY GOT AN EXTENSION. The owner will be at my house at 7:30. I cannot wait. I WILL NO LONGER BE USING THEIR SERVICES. They have no customer service. If I would have known, I would have went to the store!!!

    19 people found this review helpful
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    Rated with 1 star
    Original review: Sept. 3, 2015

    Customer service rep was very rude and after yelling at me because of a mistake they made, closed my account. Was told it's nothing they can do once my account was closed. Had my payroll checks going to this card. Now I have to wait for my job to issue a paper check! After finally talking to a supervisor and being told she listened to my call that day and I told him to close my account! That's a lie! Why would I close my card and I have money on there and direct deposit?! No use in talking to a supervisor because they either never call back or are just as rude as the reps that answer the phones! I WILL NEVER DO BUSINESS WITH THEM AGAIN!

    15 people found this review helpful
    Rated with 1 star
    Original review: Aug. 20, 2015

    I went here to cash my paycheck from the same employer that I've had for the past 8 years. I've also been cashing said paychecks here for about the past 6 months or so. There has never been an issue until tonight when all of a sudden they can't cash it until they verify my employment. I told them that's nonsense and I've been there numerous times and the so-called "store manager" didn't even speak enough English to understand what I was saying. All he kept repeating was, "berify your yob". I seriously wanted to scream at this entire crew. Lazy, incompetent, arrogant idiots. If I owned that place I would fire every last one of them.

    17 people found this review helpful
    Rated with 2 stars
    Original review: Aug. 13, 2015

    I feel like I'm being rip off. I went in this month to pay on my loan but I didn't have but half of the payment because my water and gas got cut off. And they were going to cut my lights off too if I didn't pay nothing on it. So I took half of that money and put it on the bill, so they wouldn't cut them off. Now they are trying to take my car - but I haven't miss a payment. Now they have already overcharged me. I didn't get but $1800 from them. And have already paid them $6,000 and some. They have overcharged me, will someone stop them? Please from ripping me off! They are located at: 847 B E Sibley BLVD, Dolton, IL. 60419. (708) 841-5500.

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 9, 2015

    I got an Xpectations debit card from PLS store in Los Angeles. I transferred my money there, from student loans etc. I had over $3,000 dollars in the card, when out of nowhere my card was canceled! I tried signing in to my online account to check the balance, and I couldn't! I called them and they told me my card had been canceled because I didn't provide "proper documents." I told them "I did!" and they told me I would get a check of my balance within a MONTH! That's right, they canceled my card, and withheld my money for a month. Now it's been past A month, and they are "STILL PROCESSING" my check! I had all my money in it, which was over 3,000. I have not been able to get any of it out for over a month. Now I have to wait, until who knows when, until I get my 3000 check by mail.

    PLS and BRICE CORP bank are a bunch of lying, deceiving, money stealing **! PLEASE DO NOT DEAL WITH THEM, DO NOT GET PREPAID DEBIT CARDS FROM THEM. They will steal your money and withhold it from you until they please! It says so on the contract, that they have the right to cancel your card whenever they please! DO NOT TRUST PLS AND DO NOT GET AN XPECTATIONS CARD!!

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    39 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 2, 2015

    Decided to use card and didn't know PIN #. Requested a resetting of PIN. Still after 7 calls to their annoying customer service number. They deactivate card, so now I can't use it at all. Now, I'm told a supervisor takes 24 hrs. or more manually reset the PIN #. DON'T WASTE YOUR TIME, MONEY ON USING THIS CARD PRODUCT. IT'S A JOKE OF A BUSINESS AND SCAM!!!!!

    25 people found this review helpful
    Rated with 1 star
    Original review: March 17, 2015

    Went twice and called both times! Was told to bring my most recent check stub and bank statement!! My first experience... ** and her manager ** said I didn't have enough activity on my bank statement after driving a hr. away! 2nd experience... I was told to bring my most recent bank statement... Again!!! I did exactly what I was told to do! Well.. I drive again a hour away! Get there and was told they couldn't take the bank statement because the last date ended on Feb. 12! I can't help the fact that my bank hasn't sent me a new one.. YET! Well... Long story short I get refused, attitude, and the middle finger as ** walks off!!! I would NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!!!

    30 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 17, 2015

    My Xpectations prepaid Visa card wouldn't go through at the grocery store so when I called # on card, history said transaction cleared. Called PLS card serv who issued card and they gave me run around, on hold for hours, no help, supervisor rude, employees say anything, lies just to get you off phone. It's been a month and my refund is still not on card, in spite of merchant even giving them refund transaction number. They are definitely scam! Don't buy "xpectations" prepaid visa card. They steal your money!! That's a fact!

    25 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2015

    I was in the need of urgent cash due to some harsh times. So I thought that a title loan was a good idea but I was totally wrong. I got a loan for 2,600 and I would pay back 6,800. Reality sink in when I realize that I would pay twice as much but was done. Had no dispute. I kept paying my payment on time but I got injured and couldn't work for a couple of weeks. It made me miss a payment. When I finally had all the money for all that was due for two months I asked the manager for a total amount. He gave it to me and I paid it. Two weeks passed and I got a call that I was behind on a partial payment. I went in but couldn't understand why if I had gone in two weeks prior and asked specifically for amount owed for the two months so I would be ahead in payments.

    Four months passed and again I was said to be behind. My wife went in and was surprised about the charge. They had told me over the phone a higher amount and when she got there it was a lower amount. At that point she asked to check their system for clearance and it wasn't so she went over their book log ins and they had purposely made me miss a partial payment, which meant that for the past four months I was paying high interest payments on their mistake. FOR THIS REASON BE VERY CAREFUL. ALWAYS HAVE THEM CHECK THEIR COMPUTER SYSTEM AS WELL AS THEIR LOGGING BOOK. In all my interest rates I ended paying about four times the loan. Not worth it.

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    27 people found this review helpful
    Rated with 2 stars
    Original review: Feb. 4, 2015

    I was late on a payment and I called to make them aware and find out what is it that I can do to rectify. Although the loan amount borrowed was paid, I still had the interest to pay off. Arrangements were made with customer service and a supervisor to confirm the arrangement with date and time. I honored the arrangement on my end but when I got to the store in Houston, on Monroe and 45 Gulf Freeway, I was told something different.

    Of course there was no documentation or communication between both parties involved. Because there was no communication to the store from the collection department, the lady stated that she would call me the next morning after speaking with the collection department. Well, she must have forgotten she was off the next day. My account was overdrawn for the total amount past due I owed and I tried speaking with a supervisor as well, but did no good. Your staff follows your leadership. Check and Go I dealt with in the past is awesome. I will never ever refer anyone to PLS. After reading all the other reviews, it's a wonder this place is still in business. People who are honest and trying to pay back a loan is treated worse than those who get the loan and then change bank and phone numbers.

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    20 people found this review helpful
    Rated with 1 star
    Original review: Jan. 30, 2015

    In a East Cleveland PLS on January 29 around 11:00 am, l was called a racial name by a worker who name was Ebony. She thought I did not hear her behind the glass window. After I finished my business, I casually ask her name. And two other customers hear it too. Very unprofessional. Will never go back!!

    15 people found this review helpful
    Rated with 1 star
    Verified Buyer
    Original review: Nov. 24, 2014

    Got 2 title loans with PLS - never again. Why & who let these people charge this rate to the consumers? With the rate being so high I lost both of my vehicles to this company. Also called to get my personal property out of vehicle. I get told it will cost me $50 to do that, on top of the $325 he charged for the one time recovery fee, plus what's owed to PLS. This is terrible. I hope the person getting this message is for the consumers not the big companies. Something need to be done about this. My personal property was not in hock to PLS or the recovery company?! D&D towing & recovery is a joke this company need to be shut down. Really mad about my personal property!!!

    22 people found this review helpful
    Rated with 5 stars
    Original review: Oct. 23, 2014

    I was approved for a loan. They first told me I needed to buy a Green Dot Card load 181.00. Did, then I was told for some other reason they needed a card with 250.00. I did then to finalize the loan I needed to get a card for 320.00. When I called telling them I had the card I was asked if it was for 320.00. I said yes he asked for the card's number then told me to call him back in 1/2 hr. He should have the loan on its way. When I called back, a different guy told me the card was suppose to be 360.00. I told him I didn't have it. I asked if I could get a 40.00 dollar card, he said the bank wouldn't do it. I asked for my money back. I was told it would take a month. What can I do?

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 20, 2014

    Lied to me. Put me in a bad position. Did not even notify of what has accrued. Took money without my approval. They play tricks, would not give me names. Made me pay for their mistakes. Put me in default with loan. The list go on and on. VERY UNPROFESSIONAL.

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 3, 2014

    Why can't young people be professional on their job? Every time I go cash my check at PLS, these young ladies always gossiping to each other about their baby daddy. They don't greet you when you walk up to cash your check. They just keep talking to each other and you can hear it in the lobby. They look silly. You be trying to tell them you need a money order and they still will keep gossiping like you not there.

    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 21, 2014

    I went into PLS to cash my paycheck because my bank was closed. They took out $1000 as they told me it was from defaulting on a payday loan of $750 months prior. I told them I wanted my check back and they refused to give me the check back as they insist that they had already cashed it and took the money. I asked for paperwork and they said they did not have it in store. I called the police and they said it was a civil matter and I would have to file a civil suit against them. Do not go to this store that charges 508% interest on their payday loans. Worse experience!

    32 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 15, 2014

    Went to the PLS on Aldine Bender.. They say I owe on a payday loan from 3 yrs ago when I had already paid for it. They refused to return my payroll issued check...if you got a loan even after you've paid for it - DO NOT go there. They'll keep your check..until you can prove that you paid. Just a BIG inconvenience. I WILL NEVER GO TO PLS AGAIN.

    34 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: June 12, 2014

    Myself and husband came into the store to cash his check. He works with a lot of foreigners that get paid cash because of the legal status. Suzanne the manager asked my husband why the check was never cashed there before and he explained that normally they give cash. She replied to my husband and stated "maybe it's because Mexicans are the only ones that will work". She is very racist and should not be dealing with the public. Other Black patrons heard what she said and will be filing a complaint and lawsuit against store number 25. They should fire her for that comment and the Mexican females that work in there like the assistant manager is very nasty to Black people. I will never go in store number 25 again and I will complain. The management team is very racist and from what I hear the few Blacks that do work there don't last.

    46 people found this review helpful
    Rated with 1 star
    Original review: June 10, 2014

    They will harass the hell out of you for payment calls 3 to 5 days in advance and IF you don't answer, they will continue to call you UNTIL and please do not be 5 minutes late of your promise appointment. They will call you and harass you until you come in. ANYONE can get a loan - employed, unemployed, blind, etc, etc. They are open 7 days a week ONLY holiday they close/will close is Christmas. GREEDY. They don't give a damn about their employees or their families. Management is a damn joke. The regular employees solves the issues MANAGEMENT doesn't do nothing but try to make themselves look good especially in front of the owners. The regular employees are the WORKERS at least the ones that isn't stabbing each other in the back to get ahead.

    31 people found this review helpful
    Rated with 1 star
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    Verified Reviewer Verified Buyer
    Original review: June 6, 2014

    PLS Loan Store in Hazel Crest, IL - I got a title loan last year in August. When I got the loan it was at the end of the month and my payment was due 2 days later. I paid the loan off early and didn't get any money back for early repayment. Shouldn't I have gotten something back? Pissed.

    22 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: May 23, 2014

    I had been dealing with this company for almost 3 yrs. I took out a loan back to back and forgot looking at wrong paperwork. However rep called me told me I was behind and agreed to pick the payment up. I even stated to them they can take it out my account. They refused. We had crazy whether she never showed. Unintentionally forgetting my car was no longer working after months past by due to numerous deaths in family and friends dying all around me hadn't thought about it. Mind you I took out triple this amount and paid them back in full wasn't the issue couldn't pay I honestly forgot about the loan. After that contact 3 months from when I first received the loan, I never got any letters reminding me of owing them.

    May 13 2014, I was in my kitchen I heard my gate open. I looked out I seen this big huge truck with lights so I went out I quickly ran back in looking for my keys in this panicking moment ran back out by the drivers side of my car. I waited as he step down approaching the yard. I'm talking to him asking him who are you and what are you doing he says, "I'm taking this car." I said can you show me paperwork? He says, "I ain't showing you sugar. This is my freaking car, you ain't pay so I'm taking it. I said ''you're not taking my car.'' I yelled Romeo. He attempted hooking the left tire. Two daughters 12&16 outside was out there. I quickly ran to the other side holding on the tire making, when he came over he started telling me to let it go. I said Sir car was stolen before from a tow truck company, can you at least please show me something a license paperwork. He wouldn't. I ask can he at least wait for the police to come..

    He pulled his gun pointing it to my head. "I'm taking this car watch me".. My daughters seen it in my face before I did, then I looked up and seen it cause of yelling.. Romia scream, "don't shoot my moma," he then pointed it at her. She's pleading saying, "sir please, I'm just telling you please don't shoot moma" crying and she fell to the ground. I didn't see her nowhere. I noticed Diamond right by me saying, |Mom please move" Hysterically Diamond said as she was tapping my hand scarcely "he gonna shoot you. Mom please, move mom. Don't touch him, just don't touch him." I guess she was saying that cause he was saying "don't, nobody touch the car, one more time I'm shooting." He put it in his holster and get on the ground hooking the tire. When he stood up, kids dad started to ask him "sir what's going on?"

    He pulled it out again, I'm tired of you ** pointed it at him. My daughter jump in front of her dad as he's just holding his hands put telling the guy we had a car stolen can you just show her a paperwork that's all. He still cussing us out as my child is pleading for him to not kill anyone waving his gun. "I'll shoot out you ** in the head. He said so many derogatory names we were monkeys.. It was horrible. After talking to the police company telling them about the conflict. I told them you know you owe and has no problem paying but I'm not paying for this man they sent to my house that clearly has issues portion for so call towing my car. He told me he has a gun and permission to use it. Wow...he didn't feel threatened and if so why did he hook the car up after the second time of putting your weapon back in the holster.. Later found out he had a bad day earlier so he was looking for someone to take it out on and..it just so happened to be me and my family. Wow.

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    26 people found this review helpful
    Rated with 1 star
    Original review: May 20, 2014

    PLS is very good about giving you money but the moment you can not make your payment they will garnish your wages or force you into bankruptcy. I've had my wages garnished and having problems receiving satisfaction or payment received. DO NOT TAKE A LOAN WITH THEM. GO TO ACE OR CHECK N GO. Any place is better than PLS.

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 10, 2014

    A woman called wanting to talk with my husband. I explained he was on another phone call. I asked her what it was concerning, she told me it was important and private. She then ask if I would take a message and have him return the call. When asked who she was, she got rude. I took the other phone call for my husband so he could talk to the woman. Without telling him who she was or who she worked for, wanted his phone number, social security number and address. He refuse to give her any information. She informed him she was going to cancel his PDLS account and then she hung up. We called the store where our account is and she told us that she had been getting complaint calls all day from customers concerning these calls.

    12 people found this review helpful
    Rated with 5 stars
    Original review: April 16, 2014

    If you are in need of financial assistance go to Check 'n Go. The Manager ** at PLS breached my right to privacy, she called around the community gossiping about your person affairs. They did it to me, you may be next. Store Manager ** Breached my Confidentiality, by calling fired employees gossiping to them about my confidential status. This Store Manager ** breached my right to privacy.

    I went to the PLS store located on Capitol and Teutonia on 4/15/14 to apply for a loan. I have gotten two loans from this store in the past and paid them both off on time. I have received various mailings from them to return as a valued customer. The manager on duty ** was very hostile, when she reviewed my file, she reported to me that my file wasn't complete and she couldn't understand how I ever got a loan. As a loyal customer, who has gotten two loans and paid them both off on time in the past, I didn't know what was missing.

    I'm a hard working, taxpaying, home owner who needed a little help between pay periods. The Manager ** wasn't very unfriendly, rude with no customer service excellence told me I needed a check stub and a bank statement and just walked away. I asked her if things had changed since the last time I was here, she came back and rudely said What!! She said these are and have always been the requirements and just walked away. I was puzzled.. When I retrieved the documents necessary I returned to the store, I was told I had to fill-out a new application due to fact my current application was date 11/13.

    I agreed, the store Manager seemed to be training another customer service person, because the Manager was telling the associated everything she wanted to say to me. They both were laughing and giggling seeming to mock my application process. They were looking at my paper work in the back area. I could hear them both laughing. After a few minutes, the store manager ** came back and told me that my account had been RED FLAGGED and I couldn't get a loan. I asked why? I was told due to the fact that my daughter was an employee at one time I could not get a loan. That's fine, but why didn't someone tell me that from the beginning.

    The Store Manager ** then called around the community telling different people that my loan had been denied. Later that afternoon, I seen an acquaintance and they told me that they were sorry I got turned down for a loan. I asked them how did they know I had even applied for a loan. They told me that **, the Store Manager at the PLS on Capitol and Teutonia had called them on the phone and told them. I was embarrassed!!! My right to privacy had been totally violated. I called the district manager Julie ** to report Management Breached Confidentiality, by calling fired employees telling them my confidential status. Management breached my right to privacy and rude customer service.

    ** then called the store manager and asked ** if she had in-fact called and breached my confidentiality and my right to privacy by calling fired employees discussing my person affairs. ** the store manager, reported to the district manager that YES SHE DID! The district manager told me that she would talk to her and that's it. I also asked the district manager if she could make sure my personal documents are shredded. She, **, reported to me that she hadn't checked the records at that store in a while. Poor management!!!!! No wonder.. I took my business to Check N Go, got a loan with no problems.

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    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 22, 2014

    My daughter had just turned 18 three days prior in 2012. Her so-called '"friend" wanted to buy a car but needed it in her name due to being from out of state. The next day, he got her to go with him to PLS on Stone and get a title loan. She clearly had no job or income and was stated in contract. He co-signed the loan and put his employer. He got all the cash minus like 20 he gave her. Soon after he didn't pay it. She argued about it and he just laughed.

    He later had the car impounded for illegal/abandoned in an apartment complex. So the car was not reported for the debt and she is being harassed for it. I think they should not be allowed to give loans to people if they have no way to pay back the loan. She should not have done this but she just became an adult and trusted some idiot. I am trying to find the law in 2012, or if there is any way for her to get out of this. The guy left town and I am not sure they collect on him or if it shows on his credit. Don't use PLS and don't get loans like she did.

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    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 30, 2013

    I had a title loan for 500.00 that I forgot about and I went into PLS on E. Lancaster in Fort Worth to cash a 700.00 pay check and they took it. Is this legal? Can they do this?

    22 people found this review helpful
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    PLS Payday Loan Store Company Information

    Company Name:
    PLS Payday Loan Store
    Website:
    pls247.com
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