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Long story short, I've been with PLS over 10 yrs. I've trusted them with my money even after moving two states! They have denied me access to my funds saying I wasn't me, even after sending ALL the proof. They've denied me funds because someone took it upon themselves to give my mother the same last name as I and so failed my own security questions. Money has come up missing that they had "no trace" of who took it or for what. This amount hasn't even been deposited in amount shown from social security. And LASTLY, I called two months in a row in advance to get a replacement card before this one expired. They assured me I'd get one in time and would still have time to use this card 10 days into the next month even if I hadn't received the new card yet.
Smh, for two days they've been saying they changed the date and gave me an extension to remove at least $410 and the balance on my new card when it comes. My rent is late after midnight and they're still giving me these bs runarounds!!! Their BANK IS HERE?!? But I can't go there to get money from them since "the magnetic strip" still won't allow me to get MY MONEY off of the damn card!?! And they could "expedite" a card but I'd have to pay $25!!!THESE PEOPLE ARE ** RIDICULOUS! They're liars, scammers and thieves and would trust an honest crackhead before I'd ever trust these people again!!! This is real BS! Some people can't afford to pay their ** bills late! My check wasn't sent late! I'm shredding this ** card AS SOON AS I GET MY MONEY!??
PLS Expectation card is a scam!!! Beware I had one for years. I was being charged a dollar for every transaction I did with my card and also I was being charged seven dollars a month to use my card. Supervisor of PLS Put money back on my card because they wrongfully took money off my card and was caught. And this been going on for years without me knowing. They was Stealing low amounts of money out of my account. And when the lady supervisor knew there was no where to run that she was called. She said, "Well we will refund your account." They been stealing money from my account for years but she only refund it one month $8. What a slap in the face. So I just stop using the card and checked on the eight dollars every once in a while. Well guess what they stole the $8 dollars back. I never use the card one time either. Scam scam scam. Manage your own money or go to a real bank. They will rip you off.
I spoke with a representative by the name of Antonio, who wasn't intelligent enough to explain how the card works. He had the nerve to have an attitude because he can't explain how the card works. I called back and got and intelligent reply who tried to help with troubleshooting. BTW, the card is awful as well.
I purchased a money order $710 on March of 2017 for my rent. Got a letter from my landlord saying they never received the payment. Went back to the location where I purchased it in Jerome Ave, Bronx, NYC. Well it was cashed by someone else even got a copy of my landlords info deleted and the other persons info written on it instead and it was cashed. I even went to and did a police report. Well it's been a year now and it's supposedly still being HANDLED. I'm very upset because when I call or go in to ask I get told by the manager to just be patient and wait. It's been a year and I'm a single mom, I had to pay rent twice because of this. The customer service is horrible. I really need this ASAP. Thank you.
I've been a customer for 8 years, go in every 2 weeks to receive my payroll check from my job where PLS prints out your check. Today is Thursday Jan 18, my original payday, PLS advertise 8 years ago you can receive your check 1 to 2 days early, Jenni Bank and trust released my check since Wed Jan 17, had to talk to a manager, D. **, to I reached the guy over D. **, they say it's a glitch in their system. Try to offer 500 in advance but I want all instead of half. Long story short I have to wait until Friday to receive my check I worked hard for, they make me feel like I'm annoying them, not walking in my shoes...big mistake that I have continuing being a customer. I want to get my check and be done completely with PLS. They honor not what they advertise!
Been with PLS a number of years. Wanted to add my married name. They refused me a card even after looking at my driver's license, social security card, birth certificate, and marriage license. Finally got card nearly a year. Lost it and had to go through almost the same nonsense again but thankfully corporate managers were in the office and assisted the customer service rep. It still took almost 2 months to get a new card and when I was called that the card was at the PLS for pickup I explained to the young lady that I had just had surgery and that my husband would be coming in and I would have him parked by the door so they can verify me sitting there. My husband goes to pick up the card and was denied. I was sitting in the car with the brace on my back and they called me. I described what suit he had on shirt and tie and told them that he had my license and that he still had his Florida license.
I gave the name of the rep that I spoke to her and told her to know the my account that I have had surgery. The clerk was rude and even hung up on me. I managed to get myself out the car and walked in there and she didn't even want to look at me when I told them this was my husband and I was going back to a car. It's sad to say that they were supposedly doing this for my protection but they are going overboard. Just like my experience at Bank of America. I'm ** but they allowed Rosa ** who had stolen my payroll check to walk in and cash my check. I have a very distinct penmanship. I include my whole name including my middle initial my maintenance married name. She only put my first initial and married name. She didn't have any ID from me as everything was in my purse. Sadly she has a warrant out for her arrest over $324 and considered a felony. Sad is best to keep our money in a shoebox.
I went to PLS store near me to cash a check and the representative told me that if I purchase a prepaid card, the fees would be lower when cashing my check. I decided to go ahead and get a prepaid card in which was my first time and I loaded $300 on the card. I did not use the card at the time however, several weeks later, PLS contacted me to let me know that my card was ready for pick up with my name on it. I picked up my card on Friday 10/13/17 but did not activate it until Saturday 10/14/17 late that evening. I use the card only twice but at 12:30 am Sunday 10/15, a withdrawal was made from my card.
I called the card company to file a dispute but also contacted the police to file a theft report. My dispute was denied stating that I authorize the transaction. I have been calling Xpectations customer service trying to get this resolved and no one is helping. I am very upset because I should never have to fight for my own money but it is really strange that my money vanish from card, not to mention the card was never lost and it was in my wallet but somehow someone was able to obtain my personal information and withdraw money from my card at an atm. As of today, I am still fighting to get my money back. When you contact the Xpectations customer service line, it's like you are getting the runaround and no one is helping.
I've been going to this store about 3 yrs. Greta, Ogie, Joselin, Raeda. These worker are the best. Every time I go they always put up with me even if I am complaining. But l love them. Their attitude always the same kind and friendly. The Manager there are the bomb. She respectful and kind. Ogie is my girl. I always tease her about her name. I would recommend them to all my friends and family. Love y'all.
From day one I knew there was a problem. The customer service representative at the Freeport, New York store seem to be a little frazzled. I get direct deposit and what do they do? Steal the funds!! I was using the prepaid Visa card to make purchases online as well and when I returned an item to nike.com they said they release the funds to BANCORP... the company or bank that handles PLS funds. That was 2016 and I still haven't gotten a resolution. Then I go to the same location a few months later because the magnetic strip on my card was no longer working. She gave me another card right then and there and I activated it right away and lo and behold $500 and change goes missing on my account 20 minutes later. I didn't have the card then and I was told it was done online with a Target store and $10 of it making an inquiry about a hotel in Aruba!
PLS the customer service rep at the Freeport location had to be the one to do it because she should have cut the card up in front of me etc. They told me they were going to get on it and all would be well. Okay well it's 2017 and I have received nothing! Now here it is July 2017 and for the last two years or so I was saying to myself there is no way I am spending that kind of money but it's a banking institution. I was trusting PLS.
Well today I found out they steal over $1,800 and that was through direct deposit it and they have been doing this for 2 years since I was issued the new card!!! Then They tell me that there is no supervisor available for the latest incident and that they would have a supervisor call me back!! It's obvious SOMETHING IS FISHY OR DOESN'T SMELL RIGHT OR CAN'T PASS THE SMELL TEST!! Without divulging everything I know they have been stealing funds because I'm looking at the website and right before my eyes information is being changed in REAL TIME!!
Kind of Tricky or Lack of training - Yesterday I bought a pre-paid card because the person who offered it was very nice and I thought it could be good idea for online purchases. The person told me that they had two plans paid as you go or you paid $6.95 a month, but if you use ten times a month they won't charge it or put the money back in your card. First they charged me $8.00 for the card, I put $20.00 on the card. But today I called to set my password and I found that I only have $13.05. I called the company and asked the reason and first they had my date of birth wrong, when I provided my driver's license with the right date of birth. Second the customer service person told me that they charge $6.95 a month no matter how many times you use your card, and that they only had the plan pay as you go, which is $1.00 per transaction.
More than that I have to send a copy of my driver's license by fax, mail or whatever to amend the error with my date of birth. I think this is a very good way for them to make a lot of money giving the wrong information. I am going to cancel it. It was a waste of time and money. I better use PayPal or any other safe service to make my purchases online.
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