Onity Mortgage Reviews

I sought and received a loan modification on my mortgage which was assumed by Ocwen a few years ago. Although I understand this process can be tedious and time consuming, I was surprised how impersonal my experience was. Additionally, although my modification went through, it saved me very little on my monthly payment. I sensed no one really cared or understood about the hardship I was experiencing. My rate is much higher than rates at other companies. Also, it is tedious making payments online, reaching personnel on the phone at night and Ocwen charges for making payments by phone. This is a very difficult company to work with and they show very little concern or compassion for their customers. I had no choice in my relationship with them as they assumed my mortgage...otherwise I would never do business with them!

Our loan was transferred from GMAC to Ocwen several years ago, similar to what other people have written. Since that time we have had several issues, mainly with our escrow account. We have a fixed rate loan, with no increases in any of the inputs except for a $100 year increase in property taxes. Despite this, every year Ocwen determined that every year our escrow was deficient and we were required to pay an additional lump sum or increase our month payments. The two previous years the amount was in the vicinity of $400 and we paid it.

I was contacted by my insurance carrier informing me my homeowners insurance is past due and that my coverage would be cancelled on 5 January, 2015. I contacted Ocwen and they told me a check was sent but the check was returned and they couldn’t tell me why. I gave my insurance carrier the FAX number for the Ocwen insurance department and they faxed my payment slip to them. I then followed up the next week and still no payment to my insurance carrier. I called Ocwen once again and got even more of a strange story. At first I believed what they were telling me until I started doing an internet and BBB search on these people. It would appear they are doing this very same thing to a lot of people and so far it appears they are getting away with it. I was told they would express a check to my carrier and that they would receive it prior to the deadline for my insurance. Well they lied again.

My loan with Ocwen was transferred from a different lender. At the time, my loan amount was $19,998. I filed bankruptcy and they paid Ocwen $24,947. I got a motion saying principal, arrears, interest had been paid in full August 2008. Three months later, they did a new claim with a new bank and collected $12,000 plus till it was caught they had been paid in full. When I asked them about my deed, I was told my loan was behind and that I had to do a modification in order for them to help me. I sent them all the ledgers and documentation showing the payments and the checks they had endorsed. After that, I received so many threats of foreclosure and hang-up calls.

We have being showing past due on our account. Talked to a Lady Dec and she said she would correct. We are not. I talked to some guy from India on Jan 2, 2015 that told me technical difficulty. He then told me we had over 4000.00 on our account that had not been applied. He was argumentative and would not give me straight answers. I have been going through this for months. We never had this problem when Gmac handled our account.

We changed our insurance company. Our payment was suppose to be lower, they told us but instead went up and they keep calling saying we owe more money plus they are very difficult to understand. We are really less than satisfied with them. They are terrible and don't care that they constantly harass us for more money!

My home loan from GMAC was sold to Ocwen over a year ago. They screwed up and sent my present statement to a very old address in another state. My real problem with them was when I called "consumer care." I told them they messed up my address but they wanted to know when I was sending my present payment. Present payment due January 1st, a holiday, and today is Jan 2nd. I said I didn't call about that, I called about straightening out my address so that they don't send my tax information with social security numbers this month to a wrong address. I told them once they straightened that out we could discuss the payment. They seemed very reluctant to even address the problem. I did get the US representative finally and she was even worse. I asked to speak to her supervisor but she was "not available at this time." After reading the complaints here I'm not surprised.

This all started in 2012, I didn't know GMAC sold my mortgage to Ocwen. I had gotten several come ons from Ocwen for loans so when I got mail from them I disregarded it. Although the payments were regularly sent to GMAC they were never forwarded on to Ocwen. This coming February my house was supposed to go into foreclosure despite evidence of substantiating bank statements. When I tried working with GMAC the customer service number was actually another company. I had to be extremely consistent and forceful to speak with a supervisor when I was told they could do nothing. The supervisor asked me to send the bank statements and notice of foreclosure (why did he need the foreclosure notice when he admitted the money had gone into a bulk account?) Why was that done? To reach this man, Mahonrry, I must call one number open option five then dial his number where upon I leave a message and he responds within 24 hours. Ridiculous and he never responded.

I have had this property for 11 years. 3 years ago ocwen started asking for proof of flood insurance. This is covered by my HOA master condo policy. So I sent them the policy by mail. They say they never got it. They conveniently cannot have it emailed. So I faxed it to them. Over and over. They would say there was something wrong with the format. So now the 3rd year of having forced flood insurance imposed on me. On my account below my master condo policy is the forced flood insurance, even though they have my master condo policy.

I will start out rating PHH with a 5 stars. I have hope to find an honest resolution to my situation. I am a widow of 11 years (a sudden traumatic loss). My husband had continually reminded me that our mortgage was covered in case of his death. This as he was serving in the Army during Desert Storm, and felt it would be difficult for me to support our four children alone, if anything were to happen.

Our account was sold to these low-life's several years ago and they've been nothing short of a pain in the **! Recently, they've taken to calling me at work as a "courtesy reminder" of payment coming due. Mind you, we are current with them, not behind, but they insist on calling to remind me when the payment is due and ask when it will be submitted. Usually the calls come from a foreign call center and the customer service agent has a thick accent that's difficult to understand. I spoke with one of them today and when she started asking for my information, and informed me that the call might be recorded, I told her I hope so, and then asked how I could get a copy and transcript. She didn't have an answer. Then I told her I was at work and it was against the law for them to be calling, at which point the call was abruptly ended. These guys are predatory scum and need to be slapped, and slapped hard for their practices!

Late fees charged for the mishandling of payments from our bank. They have claimed no payments. Harassing phone calls four and five times a day, as many as three or four a week on a regular basis. As of a letter received today (12/30/2014) they want to collect $9,271024 includes January and February. This is totally erroneous, even December is paid to date. We will include the latest notice upon request. The document goes back to 9/1/14 through 2/1/15. Claiming 11/1/14, 12/1/14, 1/1/15 and 2/1/15 remain unpaid. This company continues to keep our life in turmoil to the point we are in the process of obtaining a "reverse mortgage" because said company has been responsible for reducing our credit score by as much as 100 points and numerous loan rejections when we have tried to refinance at several other mortgage institutions.

I was sold to Ocwen and they came up with a whole bunch of fees and then wouldn't let me pay unless I paid all the fees and I had to get a lawyer and contacted a state senator's office to report it. I am still fighting them. They should not be in business. A disgrace of an American company for sure.

Ocwen is my loan servicer. On December 17 a payment for Homeowner's Insurance was due. Ocwen sent that payment to the wrong address. How that happened is a mystery since it was the same payment to the same company made by Ocwen the year prior. I only discovered the Insurance had not been paid when I added a vehicle to my Auto Policy. Since then I have been attempting to contact Ocwen and have been hung up on, or reached dead ends and disconnection. On their website Ocwen claims they have paid the amount due, but the Insurance Company has not received anything. I had to pay with my own money to carry this account and avoid cancellation. Ocwen used escrow monies inappropriately. It would seem appropriate to impose some sort of fine or penalty for gross negligence on their part.

This all sounds too familiar. First HSBC sold them my mortgage to Ocwen. Decided to enroll into their direct withdraw. After 2 months I started getting notices of late payments and calls trying to collect. After 3 months of hour long phone calls trying to convince them I was in the program I decided to cancel and make payments. Well they kept withdrawing monies out every month even after I made a payment and yes the late notices kept arriving. Got with my bank and stopped payment on the amount they kept on taking. They changed the amount. Still working on that one. Then I got a letter from my insurance to tell me it was being canceled due to nonpayment? After 2+ hours on the phone with Ocwen I finally convinced them I have an scroll. And now I found out they have an incorrect SSN. I hand delivered the documents, emailed and faxed. 2 weeks later they have informed me they have yet to receive any information. At this point I do not know where to turn, does anyone have any advice?

Three months of them telling me that I was LATE in my monthly mortgage payments. RIDICULOUS. My bank automatically pays them. After talking to three of their "reps" for an unusually long time, they assured me that all was well and then the ridiculous snail mail arrives. I want them to be sued, and I want them fined for harassment. WHAT CAN I DO. They are still sending me mail and I have proof that my bank made the payments ON TIME.

I feel I have been strung along and jerked around by Ocwen for the past 4 years! Ocwen cannot "police" itself through the loan modification process. I believe they try to wear people down by the use of predatory lending practices - through the loan modification process with requests for applications, document requests that they later lie and say weren't furnished or they never asked for them, outsourcing and any other predatory practices they can think of. Corruption is so ingrained in Ocwen's culture, that I don't believe it is possible for a fair resolution for anyone. They will set everyone up for failure if they can.

I am locked into a 6.75 mortgage in Solano county California in spite of a FICO of 788 and continued payment of my mortgage in spite of income reduction. When I asked for a lowering of my mortgage rate via a loan modification, I was told "We don't do that." I am paying 4,200 per month for this house and emptying my wife's bank account of her inheritance. Meanwhile, our kids are entering college. It seems that the only remedy is default.

Due to catastrophic illnesses, we were approved for a loan modification with Ocwen several years ago. We have never been late on a payment since. The remodification had a balloon payment attached which is due in 5 days. We don't have the $45000.00 to pay it. Ocwen won't help again. Home is to be foreclosed on in 5 days. They did an assessment from the outside and they said the property has 5 bedrooms (never has), 2 baths (nope) and is VACANT...We've lived here 30 years.

Complete harassment! 1st, they constantly called us saying there was not enough money in escrow. We proved there was and they said our taxes went up. Called town and they did not. 2nd, they say now twice we were late on payments. We automatically get it taken out of our bank and they have proof. Just crazy and NO ONE works with you. Constant mistakes and the amount of calls and harassment is CRAZY.

Without any delinquent payment notices. No options to assume mortgage or make payment when obligation was minimal. Served with foreclosure long after Quit Claim Deed was filed in a divorce. They ruined my credit. I was required to put over three times down payment and higher interest rate upon purchase of new home. We're declined by all mortgage insurance companies and almost homeless due to their negligence.

Ocwen is the most messed up loan servicer.....no communication and when there is, it is to someone over in India.

My father passed in 2005 and accordingly his estate passed to my mother. He left a will which was probated and they lived in a community property state so there was never a question about the property passing on to my mother. I was her POA during her widowhood. She named me in her Will as the Executor of her estate and sole heir to her property. She passed in March 2013. The same month she passed away, the Mortgage was sold from Homeward Residential to Ocwen.

I attempted to modify my mortgage since last year. Ocwen has assigned 5 different relationship managers to the account and has lost my submitted documents. Asked for the same documents more than three times even after I have received confirmation that they have received the required documents/tax information. After months of delays, I was contacted last week (12/19/14) that the time has expired to review my latest request and I must file a new application again!

I was transferred from GMAC to Ocwen. They sent me a statement stating I was a month behind. I called them and stated I make a payment every other week and my statements show I never missed. They informed me that two payments where applied to the principle and not the statement. I asked how does this happen and I wanted to speak to a supervisor. The guy would not transfer me after four times asking for him. He said he would take care of it and hung up on me. I called back and got another guy who I had to ask twice for the supervisor, and it was to the point I asked if he was even there. I was finally transferred and he explained same thing, I asked how did this happen and he said "I don't know", but he would take care of it. Wait a minute the last guy was to do that but he never did. I then asked for statement showing all was cleared up and something showing no late fees or late payments were reported since I have never missed since I had the loan. He said he could do that for 5.00. I had to argue with him on that stating this was their error not mine and I was not paying for that. He then also explained that I shouldn't be mad about the other representative due to the fact he took care of it. BTW he gave me his name but wouldn't give his operator number, go figure.

My mortgage was taken over by Ocwen. My payment were being paid by Ga Homesafe due to under employment. I was concurrent until they took over and stated they did not receive my payment, even though records show it was paid. According to them they received Feb but not January payment. How is that possible? After calling for months they said they had the payment but never changed the statement showing it. I am always showing one month behind and they will not correct it.

I have my property for 10 yrs. Gmac sold my mortgage to Ocwen. Why can I get a payoff amount from them? I have requested this through there Ocwen website and when I call I can seem to get an answer as to why I haven't got it. Can't get a manager nor a payoff amount. Get a phone call from Ocwen on Dec 21,2014 Sunday, telling me that they need me to fill out a W9 and send a copy of my social security card for IRS purpose, why after ten years, they have all this information. Something is not right!

Ocwen sent me an escrow analysis showing my property taxes had increased almost $2000 in one year. After researching I discovered they had listed my school taxes as a separate line item than my county taxes. I have sent them back up showing my school taxes are included and collected by the county. Supporting documents included a letter from the school district and a copy of my tax bill. After 6 weeks I still have not received resolution to this error, my phone calls have not been returned when requesting a supervisor to call me. Customer service for Ocwen is outsourced to India and the language barrier is an issue. They continue to show my account is past due and will not research my request for investigation like they have said. Also I am selling my home and have signed a seller's disclosure but they refuse to work with my title company on providing the necessary pay off. This company has issues with communicating with its customers and could have a negative impact on my credit and closing documents when I sell my home.

In 2012 I sold my home in Michigan to find a life in Columbia TN. I went there with the equity from the sale of previous home sold, my savings and good credit. I had a broker I was working with and made it through underwriting for the exception of the Realtor selling this property not providing the HUD Plate # for my financial institute. Therefore all the hard work and effort and documentation was down the drain and they could go no further with my contract with them. Needless to say in a day and a half this Realtor had me set up with a Mortgage Co. he uses all the time and instantly provided them with the HUD Plate # he claimed he was unaware where it was located on the dwelling and could not provide to my original lender. Red flags everywhere popped up. At this point and time I was exhausting so much moneys out of pocket it was unreal. So here I am back to square one with all the red tape and countless of numbers of documents to provide all over again and again and again. After going through three different individuals in PHH Mortgage out of New Jersey I finally got a closing and moved in on my 56 Birthday May 20th 2013.

I was a GMAC consumer till OCWEN took over. I am sick to my stomach after reading the reviews & how OCWEN is still in business. How is our government allowing this? I was able to have my loan modified earlier this year, but now I'm afraid for some mysterious fees to surface up. I tried making payment with debit. No longer an option. Mail in payment. Have not posted to my account as of today. Guess they will add late charges to January's payment. Not to mention I have not received a statement in 4 months. Had to request for one! I will have to keep on top of my account by calling weekly. I had them make a note that I did not want to talk to anyone in India. I am going pray for justice to be served. We are hard working citizens & I'm single mom. Refuse to let them get away with the scams!

I have lost my patience to Ocwen. Dear customer please read that, do not fool yourself that the loan has been modified. It is NOT!!! How on earth this loan servicing company exist? I was told couple years ago that my loan had been modified, then if you want to sell it, you must pay deferred balance and share appreciation which means you are back to the property value before the loan was modified. Customer service representative is reading the script to you when you ask questions, when you try to talk and they keep reading with one breath. Relation manager is also clueless. Each day you will call you will get different answer. Every question you ask you must wait 15 minutes, and the answer has nothing to do with your answer. Where is our Consumer Affairs? Dear customer you can never sell your house if your lender is Ocwen.

This company should be the poster child for what's wrong in the mortgage industry today. They keep a skeleton crew in the US and like many other servicers in the mortgage field primarily service the accounts using cheap Indian labor abroad who have no clue as to what a mortgage is let alone the components necessary to service a loan. I will even call out the one of the head scumbags named Tom **. He rules from his bully pulpit caring nothing more than the bottom line of $. This lerch of a moron must bathe in his own urine and use ** as soap. Just Google this company's name and you'll find plenty of stories of this company using off shore accounts to siphon profits. Get out of the business!!!

This is the worst company I have ever dealt with. My mortgage was sold to them one month after building my home. I always paid on time and yet I still got harassing phone calls asking when I was going to make a payment. I told them that federal law prohibits them from such debt collection harassment being that there is no outstanding debt and all they say is "sorry for the inconvenience". I've asked to speak with a supervisor several times and never got through to one. I told them just yesterday that from this point on I will be recording all of their calls to take to an attorney to file harassment charges. I was in turn told that they have been instructed to not talk to customers if they are being recorded. Hmmm.....could that be because what they are doing is illegal?!?!

They hit you with "OPTIONAL" add-ons without your permission and in the small print on the back says that you can withhold that amount from the payment and NOT be in default. But I highly doubt that to be the case because these people are scammy and you should call your states Attorney General right away. NO CUSTOMER SERVICE. THEIR PHONE NUMBER WAS DISCONNECTED. E-MAILS GO UNANSWERED. These people should not be allowed to conduct business in the United States. Make sure you send your emails to your AG's and the FHA and the USAG. Predatory lenders are in the hot seat right now so you need to act quickly. If you can refinance... you should do so right away.

As with the other complaints I received a call from my insurance company. Ocwen did not pay the insurance. Also got someone who barely spoke English (I told her to get me someone that either can speak English or she needs to slow down and pronounce her words). She of course told me it would be taken care of (after an hour on the phone) guess what? I was told I never had an escrow account? After about an hour I was told it was taken care of (Didn't happen) hence another hour long call. Finally they paid but also they apparently sent me a check (guess what?) never received it. But the latest is they paid my insurance and taxes but they charged me another thousand dollars for? Where did that $1000.00 go? I will be looking for another mortgage company to get out from under these (Business People at OCWEN). And now my mortgage payment is going up again? Why? Not sure? I am angry and can understand why people rent.

I thought was done with this horrible mortgage company but I guess not. We sold our home in March 2014. We were about 5 months behind in our payments and their relationship manager who was assigned to me was fairly helpful in getting payoff quotes, etc. We were able to pay our loan in full. Early April I received a letter from them that said, "Congratulations, your loan is now paid in full." A couple of weeks later I did receive the notarized official release documents from them. In late October I received a check from them for a pretty fair amount which I assumed was amount due to me from my escrow account (based on my calculations I had this coming); however, the only notation on the check was "General". No letter, nothing.

My loan was purchased by Ocwen and since that day I have had nothing but problems. My home insurance was with Geico, and they non-renewed my policy due to "Hurricane Sandy" so I had to replace coverage for which I did with Liberty. Upon replacing coverage I had to place a deposit in order to bind coverage with that carrier. With that said I pay the insurance premium in full. I've been on the phone for 4 months trying to get the escrow dept to de-escrow my account for homeowners insurance because I paid in full. They paid the insurance as well and Liberty return their funds stating policy paid in full by the insurer.

This is to inform you of a mistake that Ocwen had made in 2008, during the time that my loan was active. I had not gotten a statement for (2) two months, so I phoned Ocwen. They informed me that they would re-send my statement. The third month, I called Ocwen back to find out why I had not gotten a statement in (3) three months. I was informed that they had sent the statements to my co-borrower's address. I said that I did not have a co-borrower and never had. I asked what address they sent my statements to and they gave me this address: **.

They sent me a letter telling me they want my SSN, which they said was not provided to them. I have been paying them for over two years. Every time I make and auto pay, I am asked for the last four of my social. I asked them why their letter says that they don't have it, when they have sent me my tax information last year with my SSN. How did I even wind up with this organization in the first place? I don't like them, don't trust them, Never know where I am talking to, and would love to be a part of a joint legal action against them.

Saxon had my mortgage. Then Ocwen took over their loans. My hud settlement papers were not registered with the state of Florida. Now that I have contacted them I have to jump through hoops. You cannot talk to anyone in their research department. You can only fax and mail then hopefully you will get a response. This is the only company I've had problems with. Lending Tree, Bank of America have been great and on the ball. Beware of Ocwen! Grrrrrr....

PHH is trying to make me understand that I have a shortage of $3000 on my mortgage increasing my payments by $300. I elected to have the payments spread over 18 months to keep it affordable. My payment was at an affordable amount! $300 is a significant increase to a monthly mortgage. PHH reps are clueless!! I previously worked in loss mitigation for 4 years and I have a great understanding for this line of business; however, I cannot get any understanding from PHH. After owning my home for one year, I have placed it on the market for sale. I do not want any dealing with this company at all! I would rather start over. I am interested in a class action lawsuit!

Ocwen sent me a letter asking for a W-9 and a copy of my SS card. The letter stated they don't have a valid SS number on file. I've had the mortgage with them for a couple of years now, after they took over for GMAC. I received a 1098 from them last year, and I've created a login account on their website-- which both require confirmation of my SS number... so, they have my SS number on file. Called Ocwen and got a bogus story about how this is required by the IRS. Emailed the ombudsman-- which offered no help, or explanation, but only re-iterated that I need to send in this information. So, after much hassle to get my SS card, I emailed an encrypted file to the secure server. I hope they don't mistreat my personal info, or get hacked, and I end up victim of ID theft. In the letter they threaten to charge $100 and up to 28% withholding on all taxable disbursements. Wow, really?

I have been told that my homeowners insurance is cancelled and that it was not scheduled as part of my payment plan. Well I was with GMAC. I always was. They bought it and it was last year and I was never contacted of any changes and I didn't authorize any either. I have spent hours on the phone going through numerous operators to finally find out that when they moved my loan from one office to another office in a different state, they accidentally dropped it but gee whiz they charged me for paying my insurance all year and still didn't pay.

My original loan was supposed to be for $58,000.00 which would pay off a credit card and secured my home. The loan was bounced through at least 3 companies and I ended up owing $68,000.00. My home was assessed at $48,000.00. I finally was able to get a loan modification then Ocwen started calling me constantly. If I didn't pay on the first they harassed me and paid my insurance which I paid myself. They are just a nasty company and also I have a balloon payment of $35,000.00 due 2035. Just super upset.

Our 2nd mortgage was taken over by Ocwen from Gmac about 3 yrs ago. Since that time we have had nothing but problems with Ocwen. We have made extra principal payments that were applied wrong and had to be corrected. They will lie to you and refuse to answer any questions or route your call to India or another country where they speak little to no English and they are terrible with their record keeping. Please!!! Please!!!! If you have a choice, avoid this company like the plague. As I write this letter we have paid this loan off and Ocwen is refusing to send a letter of satisfaction. Numerous calls and still no letter or reason why they are refusing to send one. Ocwen will damage your credit report. Please take notice of my warning - I can't emphasis this enough. They are at the very least criminals that should be prosecuted and shut down. Usually a satisfaction letter is sent out in 30 days but they won't send one. I would like to find a lawyer to take this company down and I am currently looking for one and any help or suggestions are greatly appreciated. AVOID THIS COMPANY AT ALL COSTS!!!!!

A portion of my mortgage was sold to Ocwen a few years ago. I recently received a letter from Ocwen asking for my social security number for IRS purposes. I didn't send it back because my mortgage company should already have that. I then received a phone call at work (a number I never give out) and they left a message for me. I called the number back the next day. The operator asked for my account number. I didn't have it. She asked for my social security number. I told her that my mortgage company should already have that. I asked if she could look it up with my address and she mumbled something and then asked if I spelled my name "Stephenie". (No one spells it like that.) I told her it should be spelled with an A and she said, "Oh I see it now. Can you verify the last 4 numbers of your social security number?" I thought about it a second and then gave it to her. Now I regret it. There are too many things ask to verify your identity using the last 4 of your social security number.

I will be losing my house in the next year coming due to taxes and high interest on my mortgage with Ocwen. I have filed for a hardship because of being disabled but that doesn't matter to them. My interest is 6%, well above the national rate. So Ocwen, when I lose my house I will notify everyone I can to make you pay for not helping us. And it would be nice if you hired Americans to answer your phones. Ocwen CEO, you should be ashamed to call yourself an American.

My loan was purchased by Ocwen and since that day I have had nothing but problems. They lost my first payment. It took 4 months of phone calls, emails and letters to try to resolve. I have spent hours of my life that I will never get back on the phone with them trying to get them to resolve the issue. They even sent me a letter with an Ocwen email address to send my documentation to them. I scanned all my documentation and emailed it to them, only to get a response that the email address was invalid. A caution to others - don't waste your time emailing ocwenipay@ocwen.com. Most recently they lost my insurance policy and sent me a letter saying they were going to purchase an expensive policy on my behalf. Can't wait to refinance with a reputable company so this nightmare will end.

It's always been bad dealing with Ocwen, but, now I can't believe that SO many other people are dealing with the same junk. Since February they have changed the account number 4 times, which isn't too bad but when sending in the payments, they always seem to lag in posting. Last Christmas, I was injured and unable to work for 3 months, in trying to keep the account in good standing was very difficult, but I always tried to keep them in the loop and the payments up. They may have been late, but not just nonexistent. And they won't take a partial payment, they just don't care a bit. Now they won't even send a statement. I just got December today (12-6-14) AFTER the due date. Still haven't gotten October or November, even after multiple calls to request them. 7 to 10 days they say. I tried to get one online and print it out but it said that any form or statement is "unavailable". That's IF it will let me log in, always gives me an invalid ID or password, even though it's never changed.

Back in the beginning of 2009 our mortgage was sold to Ocwen. It was the worst thing that could happen. After about 6 months they were saying I missed a payment. I tried to talk to the company and first no one speaks clear English and all they want to do is pay the bill. I asked to talk to someone maybe in accounting. I was denied that. I was told that I had to send a fax with my dispute. SO I did and never heard back. I would just get the run around. This went on for a few years. I finally contacted my attorney. I provided him with documentation that showed a withdrawn every single month with signatures for the deposits. Bottom line we are now in litigation to get everything resolved and my credit report repaired. I would stay far away from this company and trust no one.

So we refinanced approximately 5 years ago with local credit union, within 5 months our mortgage was bought by phh. The first few months were okay, then we had some family problems, we missed one month's payment. Upon calling them, I was told that they could add to the next 5 payments to cover the missed payment, we did this and caught up not realizing that this went against our credit score for 5 months. This was the start of the storm, calling them to try to hash this out was frustrating to say the least, getting someone from India that hardly speaks English and keeps asking "do you want to keep your house?" I've been in my house for 40 years of course I'll want to keep it.

They have taken 2 house payments out of my bank in Sept, in Oct I put them on a leash and signed up for the ACH, where they take it out automatically. Never worked. I was certain that this month it was going to come out as planned on the 10th. Nope they took it out on the 1st. Now that I have accused them of double drafting, and stealing from my bank they have decided to overnight mail me a refund for the payment they just took, just to follow through with the withdrawal on the 10th. How can they legally take money from a bank on a day other than the day you authorized? I hate this place. I want to refinance just to get away from them.

First, I have never been late with a mortgage payment. Recently they failed to make my insurance payment from escrow. I paid myself to avoid cancellation. It was unbelievable the run-around I received from customer service. I would ask to speak to someone in the US and was told they are "an international company" and there are no phones for the Florida or Texas offices. I have since requested to close my escrow. No surprise that I cannot get an update on the status of my request. My property taxes are due by 12.31.14. I was told today that Ocwen plans to pay the taxes sometime in February, 2015. "We (Ocwen) always pay in February". I told them "No, Ocwen does not pay in February, look at the history. Furthermore, email me my account history back to 2012."

On Oct. 30, 2014 I sent an email to Ocwen after speaking to a Marshall (ID#**) from the tax department. According to both Aiken County and North Augusta the property taxes for 2013 were never paid and we experienced an embarrassing situation where our property tax debt was being auctioned off on Nov. 4th, 2014. We were forced to display a sign on our front yard and the notice stated it was unlawful to remove. We had to borrow funds in order to pay the property taxes owed. According to Ocwen they paid the property taxes for 2013 in July of that year but according to both the city and county government that was false and they had no record of payment. So I requested from Marshall with the tax department a copy of the check (front and back). Marshall said it would take two weeks at least but I would receive a response. The response I received was a from letter stating simply that we paid our mortgage payment along with the escrow payment and that was it. No mention of a copy of the checks or anything.

December 2014 and losing my home of 17 years! I applied for a HAMP modification through my attorney’s office after recently completing a Chapter 13 Bankruptcy lasting 5 Years. The hardest 5 years of my life btw. I filed for obviously being in too much debt. I make no excuses here. I'll be the first to admit, I made poor judgments on my own, and I got myself into trouble. I needed to file for that reason and also I WANTED to keep my home of 17 years that I'd inherited from my father, after he passed away suddenly at (52) in April 1998. So, after a very long 5 years, I had the Loan Modification Dept. at my attorney’s office get to work on applying to Ocwen for some type of mortgage (Help/Assistance) and/or relief. As a 7 year ARM was coming up shortly and I knew I could not handle that HUGE payment -- let alone the back arrears that had accumulated during the bankruptcy, yet again. The home is OLD - built in the 30's and needs much work - but it was still my home and I truly wanted to work something out.

Every other month or so they are writing me letters saying they have lowered my house payment and then I will get another letter stating, "Just keep paying the original amount." They do this all the time. Please help me if you can.

For 1 month I have been on phone with India finding out where a refund ck. is from a home insurance company I switched to bring my payments down. Their answer is we will send out Escrow papers each time with diff. Escrow amount & No ck. Then they say IRS wants a form with copy of S.S. card. IRS should have my info. I pay my taxes & I'm 47 yrs old plus I have been with Ocwen for 3 yrs (really 17 because it's same people they just Change their Name every few Years). I got so Pissed that I requested that when I call I WANT TO SPEAK TO THE USA. I Call today Dec. 4th Spoke to USA & they FOUND MY CHECK. It will take 5 days for them to get my new mortgage payment. THIS COMPANY IS THE PITS!

One of my employees is refinancing her mortgage through phh mortgage. In the past 30 years I have dealings with several mortgage companies asking for employment verification for mortgage refinancing, but NEVER I have seen such incompetency! Twice I have had to fill out the same form and I've received phone calls asking for verbal confirmation of her employment FOUR times in the past couple months. I was assured in the last 3 phone calls that no more would be necessary-including the call yesterday afternoon and the one this morning! When will it end? This company needs to get its act together.

Ocwen did not pay my homeowner's insurance that is in the escrow account. When the insurance company called and told me, I started calling (India). Very long wait times. Very hard to understand the people who are trying to speak English. Seems like the person who answers never can help, so they keep transferring to different departments. On Nov. 25 and on Dec. 1 they said the payment would be made. This is Dec. 3 and no payment to insurance company. I'm on hold right now (again -- over 30 minutes). Asked for written proof that the insurance has been paid and they said they can't do that. What??? Can't provide proof that you used my money to pay homeowner's insurance? Tonight they said a payment has been "requested".

Over the past 4 weeks I have spent endless hours trying to send a letter of map amendment to Ocwen to prove that I am not legally required to have flood insurance. I would guesstimate I spent over 6 hours on separate occasions, even talking to supervisors twice, just to confirm that they RECEIVED my fax. It was sent on four occasions, each time with a confirmation on my end that it went through. I finally got Mr. **, a supervisor, to actively search for it and confirm it was received. I received a confirmation from them via mail two weeks later, confirming that I do not require flood insurance. Today I heard from my insurance agency saying she received a fax from Ocwen stating I need to provide proof of flood insurance. Arrggghhh!!!!! After spending another 45 minutes on the phone with them, I was just disconnected. I have had nothing but terrible experiences dealing with this company. It should not be legal for mortgages to be bought and sold the way they are, and to such a disorganized company as Ocwen is outrageous.

I pay my House Insurance in my mortgage and it is due Nov 1st. My Insurance company call me and told me that my house Insurance is cancelled for non-payment!!!! When I called Ocwen they told me that the check went out on October 21st. It was November 8th and they have not received it. They said they would have to put a stop payment on it and it will be 5 business days before they can issue another one. I called back on November 17th and it still has not gone out!!! Needless to say here it is December 2nd and I have been on hold for 45 mins and then disconnected 4 times!! I have asked for a supervisor and I am always disconnected. I still have no house insurance!!! If I didn't pay my house insurance you know the next day they would charge me an arm and leg with their own Insurance company!!!!

I am usually not one to complain and I roll with the punches but this just went overboard. After over one year of being charged a mystery $50 extra on my mortgage loan for a lender placed bogus interior insurance I was able to get them to stop the charges. It took 24 phone calls to India, being on hold for at least 10 minutes every time, being transferred between departments because nobody knew what those charges were for, and many migraines. A few months after the issue gets resolved they claim to need a W9 form to validate my social security number; shouldn't they have this in the first place? I send it via email to have proof and one month later I get the same request for a W9. I call them to let them know I had emailed it and they asked me to resend. Long story short I end up emailing them the form 4 times, monthly since August, and they send me a letter today saying they never received the form and will put me on backup withholding!!! This is ridiculous! I don't know what to do anymore and their customer service is horrible. AVOID!!!

I have been trying since June 2014 to determine why I received a statement showing 30 days past due. I initially was told that my March or April 2014 payment was missing. I faxed copies of both cancelled checks but was then told that the payment received in April was for March so I was still behind. After requesting payment history from 2009 forward, I sent them a detailed analysis showing 66 months of recorded payments. They then sent a letter stating that my March 2013 payment was returned by the bank due to "insufficient funds". I again went to the bank and procured a copy of my cancelled check on the bank's letterhead which stated that the payment amount was debited on my account on 03/14/13. So now they saying that the cancelled check information is not sufficient and they want me to send them a copy of my revolving bank statement. Today I received a notice of delinquency and when I tried to call the collection department, my calls were disconnected.

Like most, GMAC Customer now with these jerks!

If you scroll down, you'll see many reviews like this one - feel free to skip to the TL;DR section if you prefer. I've been on hold with ocwen's "customer support" for over 31 minutes now. This is the third (I think) time I've had to contact them today. That's on top of the times I had to contact them last week. Like many, I did not choose to transact with this company (I use this word loosely); My mortgage was sold to ocwen from GMAC. A bit of perspective: my mortgage when I first bought my house was with bank of America. I refinanced to get away from them, they were so bad. Honestly, given a choice between BoA and ocwen, I'd go running back to BoA. For the first 5 years I had a mortgage (BoA, then GMAC), I had 0.0 processing issues. None. Customer service with GMAC was fine - never really had to contact them, to be honest... And I liked it that way.

Ocwen bought my mortgage off of Indymac. My mortgage was $634:00. Now Ocwen wants first it went up to $718.00 then it went to $843.00. Now they want $1043.00. I only make $11,000 a year & I put down $24,000 Dollars & the house was only $93,000 & I've been paying on it for 6 years & 10 months. Can you believe that & I never missed a payment......

About one year ago OCWEN purchased our mortgage from Ally Bank. It has been the most frustrating experience in my life dealing with your organization. We have never been without insurance on our home but we cannot convince OCWEN of this. We have faxed our documentation proving the coverage half a dozen times to many different numbers OCWEN provided as well as conference calls with our insurance agent and your insurance department. Initially they charged us over $5,000 but that has dropped to $800 which is still not correct. We have tried to make our mortgage payment but OCWEN's system will not accept it without the additional insurance costs paid. OCWEN also calls at all hours of the day and night plus weekends including Sunday mornings and evenings. This is bordering on harassment. What do we have to do to deal with the incompetence of your company? Do I need to get my lawyer involved? Do I need to drag this through Social Media? Having completed a search on several sites I have found that I am not alone with issues in dealing with OCWEN.

BBB gives them a F - almost 3000 complaints. People make payments on property long before the first of the month. OCWEN still holds payment not posted in a timely fashion. Show late payments that are not fact but due to their time frame of posting, put payment late charge false fees. Escrow go back years on GMAC loan and make account short up payment.

Requested a payoff balance. PO balance sent via USPO mail. Paid the requested amount. Then another PO balance letter arrived changing the amount. When checking my account online say that the original check had not been credited, but was cashed. OCWEN said my check was returned - obvious lie. Then they demanded the regular Oct payment that they now claimed as late. Paid Oct payment via WU and was charged for processing. Meanwhile they send a check for the original PO balance to me 10 days later. At that point gave up on doing a PO and went back to regular payments, Paid the Nov payment, now increased due to penalty charges, online. Received mail notice that bank had returned the electronic check.

I have had it with this company - am contacting attorney. Don’t know what they are doing being a crooked company operating in the U.S.A. This is **. I bust my American ass to pay my bills on time. These people don't pay Ins., my flood ins., or my taxes on time. It costs me more in the end plus one big ** headache. Will talk to Attorney Monday and whoever else. THIS ** SHOULD BE ILLEGAL TO OPERATE LIKE THIS TO HARD WORKING AMERICANS.

As I read the complaints, I am noticing a pattern. I too have been subjected to the Ocwen run-around. My GMAC mortgage was taken over by Ocwen. I set up automatic payments on specific days to correspond to my pay dates. They recently changed their Website and there is no area in the site to view "future payments scheduled." I sent them an e-mail asking if my scheduled payments are still in tact, no response. I have tried calling "during their posted business hours," the recording states that they are closed and to call back during their business hours. I received a physical statement stating that my next payment was due, so I set up the payment. Sure enough, they took out 2 payments.

Ocwen is stonewalling my making a payment. As executor of a will, I received one block after another to pay for the estate home. This is the run around with every trick. Numbers, dates, ID, method, online....I have heard it all. Not helpful..dogmatic, objectifying. Sticky and stinky.

Made an online payment and Ocwen took two payments from my checking account. Complained to Ocwen and reported issue to my bank because of bouncing checks (required in order to get insufficient fees reversed). Ocwen returned the unauthorized payment after 5 days and then returned the original payment after getting a letter from my bank stating I did not authorize 2 payments (the bank letter was dated the same date I complained of the error to Ocwen). They charged me late fees, NSF fees, and Western Union fees to return the payments. I explained the letter from my bank was for the unauthorized payment but they disagreed. It's been over a year and I am still trying to get fees reversed.

My loan was sold to Ocwen a few months ago. I received a notice of cancellation from my homeowner's insurance company due to nonpayment. I have an escrow account to pay for this and my taxes. When I called Ocwen they said I don't have an escrow account for this loan! I told them I have the statements to show that there is money in my escrow. After further examination the representative found that yes there is escrow and assured me that she would take care of this and the payment would be made to my insurance company. That was a couple of weeks ago. I called my insurance company today and there has been no payment. My policy will go into cancellation on 11/27.

I hesitate to even write the word "business" in association with Ocwen because it implies there is some structure and organization. This company has been a JOKE from day one of acquiring my mortgage from GMAC in January, 2012. I had the same escrow issue many customers have experienced but my main issue is with them double drafted my mortgage in October, I had to eventually, after TWENTY ONE business days, file a fraud claim with my bank because I had other bills earmarked for that money. Ocwen then returns the other payment and reports to the credit bureau that I am 30 days past due even though I paid October, technically, TWICE. This has impacted my credit rating from nearly 800 down to 690 and putting me in entirely different risk category thus impacting my ability to refinance my loan, which is exactly what I had planned to do, simply to get my mortgage away from these clowns. Of course, I received the usual runaround and "fax your statement" here **. Why should I have to provide a statement of any sort when you know darn well you took my money twice and filed this report of spite. I'm going to give these idiots three business days to remedy the situation and if the report is not removed, I will be seeking legal counsel and suing Ocwen. Who is with me!?

I have one bad experience after another with Ocwen in trying to get a modification. The customer service is in located Indian and it is the worst experience I have every experience in my lifetime. When I try to communicate with them, we are not understanding each other. It sound like they are reading from a script. I complaint to them and demanded to speak with someone that speak English in the USA after going around with them about my document. Every time I check with about my documents, they either have not received them or they need additional information. Or when I talk with one person, they will tell me one thing and then I told something else. I was assigned a Relationship Manager who was in Indian and we could not communicate. They did change my relationship manger now about three times and they are in to Texas.

I have been having trouble talking to anyone over there about my account. Ocwen has been nothing but a nightmare since I started dealing with them after GMAC sold their loans to OCWEN. I recently had them go up on my loan amount from 496.00 a month to a whopping 586 dollars in supposed property taxes; I'm sorry but property taxes do not go up over 90 dollars a month all of the sudden for one thing, so due to this I had to be forced to get behind on my mortgage payment because of the hike and force them to refi my loan back to a reasonable amount of 474.00. They since assigned me to a personal account officer and at first it wasn't too bad and I could contact her when I made a payment etc. Now I constantly have problems getting in touch with her about it and have been told that I have to schedule a freaking call appointment with her about anything dealing with my mortgage payment.

My loan was taken over from GMAC. Because of my bankruptcy, it was sold to another unknown company then sold to these crooks. My insurance sent me a letter stating my insurance was not paid and was due 15th of October. Called Ocwen, talked to a very nice guy. He said to have them review and that they had sent my insurance company payment on 10/09/2014. Called my insurance agent that I have known for many years and they told me that it had never been paid. So I told my insurance agent you should call since they said they had paid it on the 9th and it was almost November first. She called them and they told her that it had not been paid so these people lied to me. He even gave me a payment authorization code verifying they had paid it. I don't have a choice to stay with these people because of my bankruptcy but guarantee you when I get back on my feet I will get away from them!!!

I too had a mortgage with GMAC. The company was awesome. For whatever reason, they sold out and I now have Ocwen. In August of this year I got notice that my homeowners policy was due on 9/11. My escrow account makes payment of this policy and my property taxes. I got notice from my insurance carrier that my policy would be canceled due to non payment. My statement from Ocwen showed payment was made. I called Ocwen and I discovered THEY send it to the wrong company. I was told they would get that check back, and reissue a new check, to the right company. I called back after my insurance carrier send me the cancellation letter for non payment. The American person told me the insurance department had a new phone number and "split" from the business. I called this new number, and spoke to a non American person. I knew the country he was from, but when I asked him where the office was located, he lied and said Texas. These calls to Ocwen went on from the end of August 2014 until November 2014.

My 2nd mortgage was sold to Ocwen from GMAC. I got behind in payments because they stopped sending me payment statements. When I started getting threatening letters I called their customer representative line. I was set up with a foreign counselor who was very hard to understand. I was asked for and faxed to their number many, many pages of financial information. Then the next time he (they) would ask for more. And the next month more. And on and on - they never being satisfied with what was sent. I worked with (tried to anyway) these people for a year at which point they wanted me to start over because my time had expired.

Just like most people, our mortgage was sold to Ocwen when GMAC went out of business. For the first year or so, we didn't have any issues (that we know of) with Ocwen. In September 2014, our homeowner's insurance company sent us our renewal letter which we signed right away and sent back. A month or so later, our homeowner's insurance company called and stated they have not received payment from Ocwen. We proceeded to call Ocwen many times to straighten this out. We even had Ocwen on the phone with our homeowner's company to make sure they had all the information they needed to make the payment.

So far, my mother received a letter from Ocwen stating that she needed to send in a W-9 and a COPY of her Social Security card. There were a number of problems: She was basically being made to produce evidence to confirm her social security after she had made over 14 years of mortgage payments. The representative continually tried to shift blame to the IRS, citing that they were required to do this, yet could not be bothered to explain how they had lost the files that confirm all of this to begin with. Yet she was about to be charged $100 and up to 28% withholding on all taxable disbursements.

My loan was taken over by Ocwen from GMAC. My homeowner's insurance has cancelled due to OCWEN not paying it. I was told almost 3 weeks ago that a payment along with the $15 reinstatement fee would be made (OCWEN said they would pay this) and my insurance carrier still has not received payment. I spoke with my agent thru my ins. yesterday. OCWEN told her it was sent out Monday 11/17/14. I spoke to OCWEN rep & was told in 3 - 5 days it would go out. I am still without homeowner's insurance due to OCWEN not sending payment. Almost 3 weeks ago this payment was suppose to have gone out. I am not sure what the hold up is. I do not get anyone on the phone that can give me an answer as to why this has happened. I trusted OCWEN to make these disbursement payments responsibly.

As a former GMAC customer, which I enjoy over 10 yrs of never having to call or worry about being scammed, then the nightmare started Jan 2014... I left the country Dec 29, 2013 to visit my family (wife and 2 daughters)... having a return ticket back to my home here in Michigan on May 02, 2014. When arriving in the Philippines I logged into GMAC site to make a payment and message was... Ocwen now has their own website where I could set up automatic monthly payments. I filled out all the required info Ocwen asked for: bank name, account #, routing #, etc. The ending message was payment accepted... Great! Wrong. I checked my bank statement mid January 2014 and no payment from Ocwen was deducted yet... so being in foreign country I am thinking only way I can deal with them is email.

I received some documentation in the mail regarding "if I filed bankruptcy" and that my "mortgage payments" were past due. I have paid on time and in full every month for the history of my loan, which has been over 10 years. About a year ago, I received a bill that showed my amount due was less per month than previous. I thought it was strange, so I called customer service and they told me to pay what it showed was due. Just today I called after receiving these certified letters to find out that they did a "correction" to the system on 11/6 and now I owe over $20,000 due in a couple of weeks to bring my account current. When I spoke to customer service in India, the best she could do was "apologize for my inconvenience". I'm sorry I don't know anyone that $20,000 is an inconvenience... P.S. I was also informed that they won't take partial payments...

Sold my home and had closing on 9/4/14. OCWEN has yet to send a release or satisfaction to be recorded in my county. Title company cannot issue final report until release is recorded. I have no lien against my new home and this lien keeps showing up against me and on my credit report. I spoke twice with a rep from OCWEN and advised them that I contacted my County Clerk and they have received nothing from them to release this property in question. They told me they would "refer it to their Research Department". Also told me it takes 2-6 months to get a release back to me. I told them I wasn't concerned about how long it takes to get it back to me; I want the release sent for recording and that doesn't take 2-6 months. I want this mortgage released ASAP.

My loan was bought out by Ocwen. They are crooked. They are "holding" 4000.00 of my escrow money's. I pay my own homeowners insurance. Have requested a refund many times and keep getting a letter in the mail stating the amount they are holding hostage. Against the law I'm sure.

Our mortgage with GMAC was sold to Ocwen. We have never had an escrow account on our mortgage, and after reading other reviews, I am glad of that! However, when they "upgraded" their system this year, they somehow or another created an escrow account. After talking to the first person, I was about ready to pull my hair out! She insisted that I would have to be the one to correct THEIR mistake.

Ocwen is the worst company I have ever dealt with, period. Their customer service is atrocious. They routinely lie and mislead, and are incredibly difficult to work with. I have a loan that was kicked to them after GMAC went under. Here's just one issue I've had which has yet to be resolved after a dozen phone calls, HOURS on the phone and numerous emails; I have PMI (personal mortgage insurance) which I want removed. I called their representatives on two separate occasions to gather all the information I would need to have it removed. (They refused to send me a check list of the items, I had to write them down one by one.) I methodically met all their requirements...This included a $350 appraisal on the home and confirmation that my loan to value ratio was below the 80% threshold. They refused to remove it!!!!

I had damage to my house from a hail storm. I received two checks from my insurance company for the repairs that had been completed in July (it is now 11/18/14). I sent the checks with a copy of the contractor's bill and a letter asking OCWEN to endorse the checks and return them to me. Without my endorsement, they illegally deposited the checks on 10/28/14. After waiting a week to receive the checks back, I called and got the run around. I literally asked to speak to a manager 15 times and was not given a manager. Late that night someone called me and told me that a check would be sent out and I would receive it in a couple of days. I have been waiting 9 days and I received a check for less than the full amount. The full amount was over $11,000 and I got a check for around $8,000. Guess what, they are going to send another check which means another 9 days, I am sure!

Our mortgage was sold to OCWEN awhile ago. In August we enrolled in the equity accelerator program that automatically pays our mortgage from our checking account by making a withdraw every 2 weeks. They are telling us now in November that we are half a mortgage payment behind. When we set this up we paid what & when they ask us to. The money has been withdrawn every 2 week. It's automatic. How are we behind? Nothing you say to them makes any difference. These people need put out of business.

Ever since Ocwen took over from GMAC I've had an escrow shortage every year even if there is no noticeable change on taxes or fire insurance. This year (2014) I again received a shortage letter. I paid the amount of $86.20. Upon receiving the following month's statement I noticed that the $86.20 was applied as "unapplied funds", and my payment had increased. I called in an attempt to find out why it was not applied to the shortage. The persons that answer the phone are based in foreign countries and do not have full command of the English language, therefore it is like talking to a wall or a robot. It is a shame that companies in our country resort to such tactics to save a buck! The result was that the following month the monthly payment was reduced to my old payment and they some kind of reduction leaving behind $15.24 as "unapplied funds".

I had a Chase mortgage that I refinanced and went through PHH in 2012. Everything has been fine until just now, 11/2014, they have decided that I have a $700 shortage in my escrow account and have jacked up my payments. I have went through every single PMI, tax, and home insurance payment, and what was paid though my escrow and cannot for the life of me find out why I have a shortage. My insurance and taxes went up by $160 for the year, so that should be the only difference. Multiple calls to the company have ended in nothing but frustration. I'm sure they will end up sending me a check for an overage at some point. Absolutely ridiculous. I have great credit and have never missed a payment.

Decided to pay off my mortgage early. They told me to write them a check for a final amount, which I did. They went and cashed my check and charged my bank account again for the same amount (over 12K). When confronted, told me it was a mistake and it would take up to 30 days to get it back. In the meantime, I have to pay overdraft fees and transfer sufficient amount to my checking account till I get that money back. What if I wouldn't have it?! I guess it's a custom to use other people's money to make a profit in banking industry... Disgusting!!! Remember the name "Ocwen" and run away...

My original mortgage was opened with Pinnacle Capital in Nov 2013. Unfortunately, my loan was sold to Ocwen Loan Servicing, LLC in August 2014 and it has been a complete nightmare ever since. First, I received notice from my insurance company in September 2014 saying that Ocwen wrote them a letter stating they were no longer servicing my loan. In fact, what happened was Ocwen split its organization into two servicing centers and neglected to tell my insurance company of the change. It was then my responsibility to call Ocwen, get their new servicing center address, and provide this to my insurance company to get my insurance reinstated.

Just spent 3 hours trying to get my insurance paid out of my escrow. Ocwen paid it last year. This year they say they never received a bill and don't have record of it being in escrow. When I called I talked with 3 different people and each time I was transferred I had to explain the same thing over and over and they didn't understand what I was trying to say. They called my insurance company, were very rude and the man actually hung up on the woman he talked to. Because of them I had to pay $1,000 out of my own pocket to my insurance company so they wouldn't cancel my policy. I had to take the day off from work because what I thought would be a simple phone call resulted in a three hour waste of time. My mortgage was sold, my mortgage to them and I didn't have a choice. I can't refinance because I don't have the funds to do so. I can't sell because we bought the property before the crash of the market and it's not worth what it was when we bought it. It's a real nightmare I don't know how to get out of.

On Oct. 30, 2014 my husband and I closed on the refinance of our home, thus our Nov. 2014 mortgage payment would be in the payoff to the new mortgage holder and a payment would not come out of our account, we have auto pay. Prior to this though, on Oct. 24, 2014 at the request of Ocwen who was servicing our mortgage stated we should put a stop pay on our auto pay for our mortgage payments so the Nov. payment isn't withdrawn, and we did just that, and it was confirmed by Ocwen. On Nov. 3, 2014 Ocwen withdrawn the mortgage payment anyway, on top of the fact that on Nov 5, 2014 they received a payoff for the full amount of the mortgage. We contacted them immediately and we were told that it would take 3-5 business days, but we explained that was not good enough because we had written checks and had other auto pay bills ear marked for that money, in fact the check for the closing of the refinance had bounced already.

I have called my customer service representative repeatedly, whom is never available for me to speak to directly. When she is available, she gives me her robotic phrases and still never answers my questions.

I received my yearly escrow account letter and noticed at the bottom under summary of actual payments made to Escrow a charge for $460.49 for New Loan Setup Balances. I don't know what this charge is for my loan is not new but was sold to OCWEN by GMAC. Can't get an answer from the foreign person on the phone, not sure why they call these people customer service when they can't help you. Sooooooo Frustrating!!!!!! I don't think it's fair to have to pay more closing cost to refinance with another lender to get rid of these guys. I already paid those costs to GMAC. How is this legal? I will do what was suggested and fax a copy of OCWEN's letter over to their research Dept. in who knows what country and see if I can get some answers to my question.

I had my mortgage sold to Ocwen this year. I have been chasing them for 2 months trying to get my homeowners insurance paid. I have been lied to and given the run-around for the last 6 weeks. I see my escow account was reduced for my insurance payment on 10/24/2014 (was due 9/26/2014) and my insurance is still not paid! My advice to anyone stuck with these idiots is call the ombudsman at 800-390-4656 and demand they close your escrow account and send you your money. Register a complaint with your state banking commission and re-finance to get away from these unethical crooks.

My mortgage account was GMAC and was bought out by Ocwen. Last year they sent me an escrow analysis stating I was short around $700. The year before was around $250. This year they said I was short $244.77, which I sent in with the escrow coupon. A couple of weeks later I received a payment notification and it was the incorrect amount because I had sent in my shortage. I called them and found out that my last four digits did not match what they have on file. I explained that I am indeed the owner and was able to verify other information on the account. They proceeded to tell me the $244.77 was applied to my principal and not escrow.

OCWEN has made many mistakes in servicing my mortgage loan in the few months (10) since they acquired my loan from Synovus Mortgage. I write this review in hopes of helping anyone else that may have the same problems with OCWEN. My wife and I bought our new house October 18, 2013, and got our mortgage through Synovus Mortgage. This was our second house purchase with this lender, and they are great. Synovus also established an escrow account to pay our property taxes, insurance, and PMI. In December 2013, we received a letter explaining that our loan was being sold to OCWEN.

As per the usual, I too have had innumerable problems when OneWest sold my loan. Some tips I have learned:

I've tried for over a week to set up an online account. Have been waiting all this time for a confirmation email that I've requested more than 20 times. Re-registered today and still haven't received necessary information to complete registration. Emailed their web service and haven't heard from them. Today a customer service person said they take up to 15 days to respond. This is insanity. How can a company that is so inept continue to be in business?

Our mortgage is with Ocwen. Our complaint is they still have not paid/sent the payment to our homeowners insurance company. I contacted Ocwen insurance department on October 8, 2014 to advise them that I will be changing my current homeowners insurance company to a new company on October 27, 2014 and to make sure not to send a payment to the old insurance company.

I was serviced by GMAC before my loan was sold to Ocwen. At first, I didn't have any issues because it was transparent, the website was the same, the contact numbers the same. After several months, the nightmare set in. I have NEVER had to call GMAC, NEVER, thing just ran smooth. When they switched my loan to the new website I was unable to make a payment online for two months. Each time the process took over 30 minutes JUST to make a payment with a representative. The supervisor said they were "working" on the site and should be fixed in a few days. Second, I attempted to sign up for bi monthly payments, only not to have the option on the site, like GMAC had.

My story is just like the rest. I had Indy Mac. They sold me Ocwen. Ocwen has been giving me the run around with the payments. All the hits just like the rest of you poor souls. I thought I was alone in this but over 900 negative reviews can't be wrong. I also would like to be a part of a class action lawsuit. How about Erin Brockovich or some other amazing lawyer to get the job done before it's too late and tons of hard working people lose their homes? This is horrible. I can't believe they can continue to stay in business. This company is horrible, it's fraud, and justice need to be served. I like some of the others can afford a lawyer but that shouldn't stop us from giving them what they deserve. God help us. Or whatever you believe in...HELP US!! Oh and another thing is the only reason they got 1 star is because it is required and 1 star means angry which is an understatement.

On 11-06-14 I received a phone at about 10:00 am CST from collection dept and another call 7:45 pm same day. My mortgage is due on 1st of every month and I get paid usually around 4th of month and pay it then and usually received on 9th to 15th of month and NEVER have I been over 30 days late.

I don't know where to start other than I wish we would have never ever heard the word Ocwen, for the last few years that they have had our loan it's been a living nightmare. They do not report on our credit report correctly, we have sent them every documentation we have to prove they are wrong, because they are HOLDING on to our payments stating they are not the correct amount. They charge ridiculous fees to even make a payment and keep raising our monthly payment without our knowledge. This year alone they raised it $300.00. All they will say is our escrow went up, strange because we see those bills and NOTHING has changed in 7 years, because they are reporting us incorrectly. No bank out there will look at us even though all our payments are perfect.

I would like to thank B of A for selling my mortgage to PHH. What a nightmare! I tried refi thru PHH, I think they confuse me so I would give up. I could not understand their reps, they weren't from the U.S. I am a 100% disable vet. They don't care. The reps I talk to are not from here.

Pinnacle Capitol sold our loan to Ocwen. I received a notice from my insurance company mid August that they had not received payment. It was due August 1st. I called their customer service and after being disconnected several times, I finally got a person. I was told payment was paid 8/14 so I thought it was done. Received a cancellation notice my insurance was canceled 9/22. Then thru my insurance carrier trying to help, requested a copy of the check, was told it was ordered and would fax over - never happened. Called again and was told they would send a check to my insurance. Four days later I called and was told the check was rejected, name did not match. They has a company named DeSoto as our insurance. They are in Florida and only write insurance for Florida and never heard of us. We are in California. I never want to call India again, can't understand them and nobody follows up, can't talk to the same person twice. I had to pay my insurance to reinstate my insurance and now are trying to get reimbursed. I contacted my agent who set up the loan and I am now talking to an English speaking person located in Iowa! Still trying to resolve something that should be easy.

My loan was sold to these jokers and OMG the pain of doing business with them is crazy! Their website for making payments worked at the beginning of 2014 and then in May of 2014 I was not able to access the website to make the payment. I have been forced to go to a manual payment! I have to mail the check 10 days before the 1st (per OCWEN) in order for it to be posted on the 1st! This is crazy. You have no way of controlling this situation unless you refi and make sure to tell the lender under NO CIRCUMSTANCE can they sell your loan to OCWEN! I don't understand why Wells Fargo has not bought these jerks and fixed the situation. Please someone close down these jerks and protect the people! In addition, I am tired of talking to someone that does not speak English and someone from India! This is just down right horrible. They are so shady. I have tried to refi just to get out from under them and my lender said they have yet to get an accurate payoff from OCWEN. Oh that's a warm and fuzzy.

First I want to start out by saying that we are currently 30 days past due on our loan, so I do take some responsibilities. However, each month they keep adding ridiculous charges. Certified mail (nothing coming certified); property evaluations - yet I have NEVER seen anyone evaluating the property and I work from home so I am always home.

We been fighting this company for over a year now, they raised our payment back in 2012 and never told us till we got a paper from them last year saying our loan was in default. We then tried to do a loan modification and they kept sending us papers saying we were missing papers.....since last year. Well, 2 months ago they send us a new package saying we had to do papers over due to new policy change. Well, last month they sent us 5 papers saying they have decided they are going to auction our home. Next, this month Nov 19th 2014, we are heart broken, we took over the payments from my parents 5 year ago. It's my childhood home.......we have no money to fight them, and are in the process of moving in to my parents' house with our two year old daughter in their small two red room trailer because we have nowhere place to go... we just spend all our saving fixing up and updating our home and don't know what else to do. :( At a total loss.....how can these people be so cruel.

Currently in a chapter 13 bankruptcy. Last statement I received was in 12/2013 and it stated that next payment was due on 5/14. That payment along with payments for June, July and August were sent on 8/14 via certified check. When I called for amount owed for September, imagine my surprise when I was told I owed for July 2014. After much back and forth, I spoke to another agent who said I owed $12000. I then spoke to a third agent who said I owe $2700, which was sent. Called on 10/14 to find out payment amount and was told I own Mar/2014 payment. At this point, I went off on the representative and have also sent an email to the OMBUDSMAN stating I want full accounting of all monies sent. Complaint also filed with the PA State Attorney General over OCWENS voodoo accounting practices.

I took a mortgage on my home with IndyMac bank in 2000. I have never missed a payment or been late a single day in my loan with them and when my home was destroyed by Hurricane Irene, the people at IndyMac were very understanding and helpful. A year later my home was again destroyed by Hurricane Sandy. Shortly thereafter IndyMac sold my loan to OCWEN and dealing with OCWEN concerning flood insurance coverage and the release of escrowed funds has been an absolute NIGHTMARE!!! The phone representative are cordial but they're in a foreign country and many times read from script all prefaced with "I'm sorry for your inconvenience" but absolutely nothing gets accomplished. It took over 20 phone calls and hours on the phone to convince the OCWEN representative that I could not provide flood insurance on a demolished home!

Ocwen pays our property and school taxes. According to the annual escrow statement, Ocwen had sent our town the school tax on September 14, 2014 for both our properties. On October 21, I received two letters from our town tax collector stating that we were in arrears for the school tax on both properties. I then called Ocwen and the customer service representative assured me that in fact they had been paid and he would send me the documentation to support this. After several days, I called Ocwen again and was told that an outside company that paid the school tax never paid it and that they were expediting their investigation of this. No one ever sent us any documentation or called us regarding this matter, which I find to be serious.

Our GMAC loans were sold to Ocwen who apparently is in India. They continue to call with a Rep that is hard to understand and ask for way too much sensitive information before they verify why they are calling. They are rigid and rude and can't be understood. They won't transfer you to a supervisor.

OCWEN receives 2 $400 payments from me each month but can't add so they don't apply the first one correctly so they claim $775 which is my payment is due even though they receive $800 each month then they try late fees.. India calls and asks for my SSN and I tell them "Don't you dare CALL ME THEN ASK FOR MY SOCIAL". Do they think we are stupid?

We received our escrow analysis statement that was completed in September. I received the letter the first week in October which stated that my escrow was short and I had 30 days to come up with over $600.00. I called and no one could answer any of my questions, I was transferred multiple times. I called over a two week period and one day alone I held from 2pm to past 4pm with still no answers. I ended up mailing my escrow shortage the full amount was not posted to my escrow even after I sent in the payment to escrow dept. check had account # and ESCROW wrote at the bottom of check. Will be calling back tomorrow.

Applied for a loan modification through Ocwen. Told me NOT to make payments until trial payment. Explained how important my credit is. Was told don't worry. NOW - two 30-day lates, one 60-day late, one 90-day late on credit report. Legal?

Ocwen has been a terrible company to deal with during the time that they have had my mortgage. Relentless collection calls, five to six times a day. Customer service pressures you to send in payments sooner than I can afford and then one foreign rep will refuse to accept my phone payment, demanding western union only, or sometimes demanding the full balance owed, because the payment is late. If I hang up and call back, another rep (also obviously in India or another country) will gladly accept the payment but keep me on the phone forever. I applied for modification and finally they sent me a predatory deal wherein I would still owe them 135,000 at the end of the loan when I am only 2 payments (3,200) behind, and my payment would go up. Ocwen needs to be investigated and should not be allowed to handle US mortgages. This is a dirty company that is taking advantage of homeowners who pay every month.

Loan was purchased over a year ago from GMAC. Homeowners insurance has always been impounded and no changes have been made to the carrier since the property was purchased in 2008. Ocwen sent premium to an incorrect address and I received a cancellation notice. Called customer service (India) and spent 30 minutes on the phone with an agent who assured me that even though the insurance was to expire at midnight, I had nothing to worry about! Following my common sense I paid the premium. That was 10 days ago. Called India again and payment still has not been sent out.

They set me up for a mortgage that was wrong and when I needed to fix it they put my mortgage payment as late on my credit report when I do not have a mortgage with them yet. They refuse to take it off my credit. I've done this 10 times now they want me to do this again. Anybody know how I can get away from them? They suck.

I made my house pmt on time and received a valid confirmation number. Ocwen didn't draft the money from my checking account and charged me a late fee. I can't afford to make another pmt without being assured that the 1st one won't go thru! All I've received is apologies for wait times.

Always paying one month ahead and overpaying to bring down principal. My 9/1/2014 payment was applied to all principal incorrectly. Then obtaining a letter in default for the mortgage, a fee for being late and a double payment due for 9/1/2014 and 10/1/2014. In trying to call and have this correct, could not understand them and they did not care. Advised make 11/1/2014 payment and we are fine. Not the point, needed to reapply the 9/1/2014 payment as I have been one month ahead for years due to being in construction. No response, they don't care.

My loan used to be with Countrywide. I was so happy to finally own a home. I made sure I was never late. Then I heard they had problems and my loan got passed on to Bank of America. I was always able to make my payments online with no problems. Then 5 years later it got passed to Ocwen... Their website would not know who I was each month. I would have to re-enter a new user name and a new password whenever a payment was due. Finally I started calling them, but could not understand them when I finally got someone to answer. I contacted them to inquire about a loan refinance due to my current rate is 6.125 and I was told that it was not possible. I must foreclose and do a short sale. I have made repeated calls and then finally reached someone that speaks English and is located in Florida. I was told that because of the depreciation of real estate, the value of my house has gone down and I owe more than it is worth... and can only do a modification.

I have done several modifications and followed through with them. The only thing wrong with this is they tap on a subordinate loan that has to be paid in full at the end of the loan. Last February I mailed a payment in and it was returned. No explanation. From that point I did not hear from anyone until now. They are wanting to foreclose on my home. My loan was sold to Ocwen by GMAC and both have been total nightmares. When you call all you speak with is someone from India and can't understand them. They know zip about your loan and probably just reading off a computer screen. I received a statement of which those have been rare stating that my loan has went up $10,000 more. They are charging all of these outrageous fees. How can these people be in business when all they are is scammers. They are not here to help you.

They took over my taxes and insurance when my loan was transferred to them. During the transfer they claim they would pay the insurance. They did not. I could not get insurance in Florida because it lapsed. So they placed insurance for over $2000 per year when my previous insurance was $730 per year. After about a couple months I used the gov ins company Citizens Property Ins that gave me limited insurance for 1400. Then after 6 months I found my own insurance, but at 1100... 3 months Bankers Insurance added and sent me a policy that I never approved or wanted.

I have been in my home for 7 years and have made my payments and I owe more on my home today than I borrowed. For over the last two years they have had my escrow screwed up and last year we had to come up with over $2,000 and just today the same news came. If you add up what they say goes to escrow it is over $4,300.00 going to escrow and with taxes and insurance it is $3,200 a year so how can I be behind on escrow. Every time I turn around we are behind on something with them. I'm very unhappy with this company and would not recommend them to anyone at all.

I had lost my job at the end of 2012. I was paying partial payments and my 3rd payment was rejected because they weren't allowing me to pay partial payments anymore. Was assigned a relationship rep and was told we can do a hardship on the loan and try to do a modification. During this whole process it took almost 5 months going back and forth. During this time they started the foreclosure and no letter was sent to us letting us know they were starting the foreclosure.

In March of 2013 I filed a claim on my roof. I was forced to use their insurance due to a 24 hr lapse in my coverage. The insurance company paid my Claim to Ocwen in full plus a supplement claim. It has been 2 yrs now and the insurance co paid the depreciation now also to Ocwen. I have had Ocwen's inspectors out and verified all the work. I paid in full for the repairs and as of today I still have not received but 1/4 of the money from Ocwen! They have all the required paper work and forms they wanted from me yet they still owe me a lot! Now they are returning my payments and stating I am behind! They are calling the loan due in full and the amount they are requesting is not accurate either! I've already won a wrongful foreclosure case against them once!

We did a chapter 7 on 5/2012. Somehow our mortgage was sent to Ocwen. We had modification payments on time. My husband lost his job 6/14. Ocwen put us under unemployment hardship for 6 mos. Now they are starting a foreclosure. It's not the income, it's no program to help. Had 2 different counselors and led us to believe they would help. They lied. We're both disabled. They suck.

We had a house fire, the insurance company came out and did their estimate and issued a check for repairs. The checked was made out to us and Ocwen loan. That's when the problems began. We contacted them, we had to send the check to them. The person we spoke to said they would check out the paperwork and damage to the home. The next call we find ourselves talking to a call center in India. We had a hard time understanding them, on the phone for hours trying to get the money released. The contractor had started cleanup and repairs. Ocwen refused to release any money at all. We jump thru loops and sent all kinds of paper work to them and still no money even though we paid the insurance company, not Ocwen loans.

Consistently takes less escrow each year and slams me with few hundred dollars more each year in October. Then, deliberately pays my home insurance late and gets bill from my insurance and when I ignore it, they slap me with their own insurance that cost more than 3 times! Plays back "Obama Homeowner Assistance Program" on their auto attendant and when you apply, you get consistent run around. If it sounds like a scam, feels like a cam, then yes, it's a scam. To expedite mortgage payment they only use Western Union, what a scam.

First I changed my insurance and when billed by the insurance company, Ocwen instead of paying the amount due, they paid $1300 instead of $200. Then I had to get a refund to replace funds in my escrow account, when I sent in a check to replace those funds even though I wrote a note and wrapped the check in it, they applied it as a payment. Then I had sent in some principal payments and they applied them as regular payments, All which requires phone contact with Ocwen and I have trouble understanding the people on the phone and it took 3 phone calls so far to correct the principal payment issue. Then they had the nerve to ask me if I wanted to re-mortgage with them. NOOO WAY.

OCWEN says they paid our homeowners insurance in Aug 2014 yet we are at Oct 20, 2014 and it has still not been paid. Despite numerous phone calls from myself and my insurance agent, we continue to get the runaround from their customer service dept and even ended up with customer service out of India. We are in the USA. I had to come up with a partial payment to avoid cancellation of our policy and now another partial payment is due November 6th. I wrote a letter to OCWEN, "Office of the Consumer Ombudsman" and to the "Consumer Financial Protection Bureau" and am hoping to hear back this week. I was told 15 days and also by the 21st. I am not going to hold my breath. Not sure what to do next other than get a lawyer. But can the fees for a lawyer be charged to OCWEN? That's my next venture if need be.

For over six (6) months I have been trying to get Ocwen to file a Release of Mortgage with no success. "Satisfaction Department" 516-682-8745 fax 561-682-8555 fails to respond to voice messages or faxes. Ombudsman 800-390-4656, nice folks have failed to act and now do not return messages. Filed a complaint with Florida Office of Financial Regulation with no response. VERY FRUSTRATED. OCWEN HAS COMPLAINTS FILED IN EVERY STATE THEY WORK!!!!!

First...lost my job - filed for a loan modification which was approved with GMAC in September 2012. And also had to file Chapter 7 on October 2012. The balloon payment was included in the BK which was approved by US Bankruptcy Court in Jan 2013. During this time (4/2013) loan had been turned over to OCWEN...That is when everything became very unclear. My statements would come in showing the Principal Balance of $208,800 and a Deferred Prin Bal. (inc in PR) of 75,800. Their own words!! The original balloon per bk was $74,929.00. No problem until I received a letter from my insurance company stating I had defaulted on my payment due in Mar.

Our home flooded on July 16th 2014. At this time we were involved in a program to save our home from foreclosure and have made our payments on time. We reported the flood to our insurance and had estimates done immediately. We were told that the checks would have to go to OCWEN first before we could have a contractor start the work needed because of the program we were on. However we were told the money would have to sit in an escrow acct then would be sent back in small amounts to begin work. No contractor can start the work with the small amount they want to send us. So our contractor called them and personally discussed them sending more money so he had enough to purchase supplies and pay his workers and Ocwen was fine with that. No paperwork or forms were needed.

This company has to be going under (the sooner the better) -- there is no way it can be allowed to do this to honest people and get away with it. Had our loan for 2 years, was sold to ocwen and have had nothing but trouble since. They keep saying our insurance is not paid and we have the proof it has been paid. We are refinancing -- higher interest rate but at least we will get out from under these slimebags.

I have been working with Ocwen on a short sale. I started this process in March. After having the home on the market for 2 days we received in offer. That offer fell through in July because the Ocwen would not approve the purchase price of $75,000 offer but instead they would do it for $80,000. (I'm sure by now they have lost more than $5,000 in processing and expenses). That buyer walked after the bank not budging. Within a few days, I had another offer for the $80,000. We are finally going to close on this in November. However, I was just informed that the HAFA program was switched to a regular short sale without my knowledge. In my opinion, to avoid the $3000 relocation incentive.

Despite numerous phone calls and numerous empty promises Ocwen Mortgage has failed to pay our homeowners insurance resulting in a cancellation of our policy and that we have been uninsured since September 22, 2014. The premium was due on July 1, 2014. There are more than enough funds in our escrow. I cannot get any good answers as to why this has not been paid nor can I get a remedy to the situation

I applied for a loan modification and was advised that my modification was $30.00 higher than the rate was trying to modify. After numerous calls and several emails to their corporate office which to this day remains unanswered, it doesn't matter who you speak with. Every person will provide you a different response and yet each and every one of them are wrong. I was told they couldn't provide me details on the modification until I sign the paper and that once I signed, I would be on 2 trial payments. That is what my "assigned loan specialist" told me. Then I get a letter stating that because I accepted the new terms, I now pay a higher mortgage.

I received a letter in the mail from my insurance company that my insurance was not paid and being cancelled. I knew that we have escrowed. For the last 7 years we have not lived but have rented the house out. I called ocwen and apparently without my knowledge or consent my escrow was switched to taxes only creating a huge headache for me. I now have to go through a process of writing a letter and getting it back into insurance and taxes escrow and to find out when or who authorized this. i have to contact research department and have a review done.

I went to pay my payment on 10-10-2014 and have to my surprise need an account number. It was also stated online at Ocwen Mortgage bank site that I should have received or may receive info about the change over from GMAC to Ocwen. I have never received any letters to that effect. Calling them is horrible as there are at least x number of phone numbers that can be used. Up until now, my GMAC info worked... I am at a loss for words. Payment is due by the sixteenth! How do I obtain my loan account number from Ocwen? Please respond by email.

My loans were sold to Ocwen from GMAC and all kinds of problems began. Three different Relationship Managers with Ocwen continually lied and misrepresented themselves which put me in a horrible situation with my loans. I have a first and second on my house. I inquired about a HAMP modification June 2013. I received all the necessary paperwork for the modification and asked several times if approved would the modification include both loans. I was told they would work on the first note and once approved they could roll the second note into the first. I was approved on the first and everything looked great. Guess what? I was assigned another relationship manager for the second note and had to go through the whole process again. This took three months and was told not to make payments during this process. I was approved for the modification and asked to make my first trial payment, which I did immediately. A month later I received a call telling me I could not receive a modification because this was a second note. I asked to speak to a supervisor. I got one call from him and never heard from him again.

5/2013 got an escrow check for overpayment. I was told I didn't need flood Ins on my property. I am in a flood plain and have always been required to carry it. Called Ins dept and told them the facts. Got a snotty reply and was told to "prove it then". 2014 they purchased a very expensive flood ins policy in my name without any contact with me in any way. After months of calls they finally cancelled their policy since I have maintained my policy. They now have added their policy back on my escrow. Every time I call them about this I am repeatedly told the wrong information, my faxes are "never received" though I have confirmation of their being sent and told I will get a call back and never have. I have been dealing with this company for 1 1/2 years on this issue and still have no resolution. I am ready to refinance with another company. Ocwen is a terrible company to deal with!

I JUST SPENT ONE HOUR AND FIVE FREAKING MINUTES ON THE PHONE WITH 4 CLUELESS AGENTS THAT COULDN'T ANSWER MY QUESTIONS AS TO WHY MY MORTGAGE SUDDENLY WENT UP $300. They tell me it's because of a lender based HOI that WAS $687 (GMAC) and is now $2037!!!!! NO ONE could answer the justification for the increase and expect me to call back in 2 days. They claim they sent notice in JUNE 2014 about my mortgage increasing and now claim that it's not the mortgage but the HOI.

I am an active duty military member stationed in Oklahoma. In Sept of 2013, I was notified that I would be leaving our home in Tampa, FL to move to Oklahoma City, OK. We put our house on the market for sale in April of 2014 and it has been up for sale since with no interested buyers. When I originally bought the house back in 2009, I did the loan through USAA who I found out later was only a servicing company for GMAC. GMAC eventually went bankrupt and my loan was sold to OCWEN. Since our house has been on the market for so long, in Sept of 2014 we decided to put it up for short sale. The workings with OCWEN on the short sale have been a total nightmare. Requested documents have been lost and I'm trying to work with them about my insurance on the house but to no avail. I can't even get someone in the US to talk to because the calls are routed to India. What the hell is that? I can't understand for the life of me why this company is allowed to still be in business.