SoFi Checking and Savings Reviews

They have over $30,000 of social security checks on hold for a week. No good explanation. Cannot talk to anyone at a manager level. Horrible customer service - all calls are diverted to a Risk call center judging by the accents is offshore? I own/owned stock in the company so left multiple messages at investor relations number and no reply either? Lastly, I custom messaged their Chief Risk Officer, Aaron ** from LinkedIn so his team could see my resume (ironicly I have sold alarm systems to banks) and nothing. I want my account fixed ASAP or funds immediately returned and an apology from a high level and assurances changes will be made for future customers.

My account has been frozen since September 4th after a big purchase I made for a little over $500. I have spoke with customer service and the security team several times about this matter to ensure them it was my account and that it was me who made the purchases. They tell me they sent an email to whomever it is working on my account. They say the same thing and give me the run around every time I call. I have Done several verification checks. My license are expired. They have been. I opened the account with the expired license. I also have the receipt for my license renewal. It takes 10-14 business days to receive a license through the mail where I live. What I have done and sent is legally enough for verification.

Made a bill payment on 6/29/2023, the funds were taken out, because it was a check to be mailed the payee would receive it on 7/7/2023. No payment was mailed the 29th or the 30th. The payment just processed on 7/7/2023, not mailed. I have a screenshot stating the payment would be received by the payee by 7/7/2013.

I called in & was told they can see my referral & that if my bonus doesn't hit by Friday, which is today, then to call in or text. So my referral & I called in separately & was told he met the requirements & they will add it in my checking account. Still nothing today. Then I talked to an agent & he told me I had to have the referral call in AGAIN to verify he met the requirements. So sick of of the run-around. I'm about to switch to another bank come Monday morning. My referrals all said the same as well.

My money was stolen from my account this account was recently opened and I received my 1st direct deposit huge mistake and my money was stolen! Your accounts are not secure and I wasn’t guaranteed to receive my money back after I put my trust in SoFi! SoFi are SCAMMERS!

I opened an account 2 months ago. I called several times to get the welcome bonus, the manager told to not worry and the bonus was on his way, after making multiple verifications for 20 minutes. I called today, they said it was denied. They gave me shady reasons. How can I trust a bank company that struggles to give $50 welcome bonus. So, my wife also closed her account today.

I started with a personal loan and they gave me the most affordable monthly payment so I could consolidate some expenses and debt to be able to take on a car payment. Recently I discovered my bank was taking $5 a month out of my small savings because I needed to use some of the money and dropped the balance down. Apparently it costs more to maintain less money in a traditional bank.

I set up a direct deposit with SoFi from my employer for my paycheck. There was a mistake in the account number I type in wrong... an extra 3. The routing number was correct and I have proof from my employer that the ACH went to SoFi. I have given SoFi the ACH data and trace number. But SoFi says they can't find the transaction and can't help me. My employer needs the ACH returned before they will reissue the paycheck... SoFi got the money according to the ACH record.... but they "can't find it"! The customer service is so limited that every time I put in a ticket, they say "Sorry, but we can't help."

I set up my SoFi checking account on February 2nd and added several thousand dollars to it. I got my direct deposit (paycheck) sent to the account and set it as default for all of my credit card payments. Then, today (Feb 28th), they emailed me to say that they had closed it and that they would send me a check with my $7000 in 30 days. I called them but they would not tell me the reason for the closure, and they said they could not reopen it. I have no idea why this happened or why I have to wait 30 days to get my money back. I would recommend using a regular bank account and not relying on SoFi for anything important.

I have been with this bank since 2018 and had no little issue until late last year when my car was broken into and got my wallet, with ID, ssn card and Sofi checks because I was starting a new job the next day and needed all that for onboarding. I reported this to then bank so no checks got cashed and get new debit cards but didn't insist on closing the account and getting new acct number just kept the old one. Fast forward to this past month, and my acct gets frozen without warning or phone call or email, was at Walgreens trying to get a battery and prescription for my diabetes filled. Called their lovely Fraud department and said fraudulent check back in October was cashed, which was news to me, and the account was locked and nothing they could do about it.