SoFi Checking and Savings Reviews

Relatively new customer. I tried setting up my Social Security direct deposit for ease. I missed the account number by 1 digit. My fault. When I realized it, I contacted SoFi and Social Security. Social Security stated they had sent the funds 10 days earlier and it should have triggered an auto refund to the hem. SoFi "started" a ticket to address this when I called. Then stated 3 to 5 days to resolve. Which is 15 days since I hey received the money. I gave SoFi the SSA tracking number which would have all the info needed. I pleaded for expedited help as that is my main income. Zero help from SoFi. Kept saying it was a "back office" issue.

I opened an account and funded it through another bank (which is normal). I went to use my account and it was restricted. Since the fires started here in Los Angeles they have not allowed me to withdraw my money. I had an active evacuation order and could not even get gas. SoFi is the worst decision I have ever made. I called 2-3x per day and they’re reading off a script saying it’s handled by their “internal” department. No one calls back. I’ve verified all my information and they even confirmed my transactions by calling the funding bank. They have no timeframe as to when I will be able to access my money. I’m extremely frustrated and I recommend anyone considering this “bank” to reconsider. Do not give these people your money.

Higher interest rates for the loans. Minimum credit score. Really bad checking accounts. The savings accounts pay a higher interest rate but it’s not worth dealing with them. Everything is online. A lot of people complains about them doing fraud. The math of the loan repayment doesn’t match. The customer service is terrible.

I am an active SoFi account customer. I activated the SoFi bonus referral account program as advertised from within my SoFi digital bank account nu issuing the provided referral link sent to my wife, who then activated the referring link to proceed with a brand new SoFi banking account. She then funded this account in excess of $100.00 dollars within a few days. Per SoFi referral bonus terms, she was approved for the new account opening by SoFi, received her debit card and funded the account within the allowable timer period.

I'm frustrated with SoFi. I've been a customer 2 years. No issues until now. They are holding 2 checks for deposit x amount of days which is ridiculous. With other banks once a check a deposited and you take the picture and submit the money is usually available right away or next business day. SoFi still has a hold on my funds 2 small checks for deposit today. It shows today for deposit. They can't even provide a time or anything. It's ridiculous. The money should have already been posted. I'm very very PISSED having to wait because of their ignorance.

My loan application was "declined" due to "cannot verify identity". SMH, so I went through the hoops, send ID, send SS send proof of identity that would indeed work for any other financial institution under the sun and was told "this is a final decision"…I asked: "so you don't even attempt to resolve issues and verify identity". Nope. Final decision. Your identity cannot be verified. Even though every piece of information matches my credit report with a photo ID and SS card. RUN fast, this I will count as a blessing because if they can't fix this, they can't fix anything else either. Will never utilize this company for any product they offer.

I have been with Sofi band for my personal checking and savings for about 9 months. Although they pay higher interest rates they of late have been adjusting the rates. The main reason I am closing my account with them is due to risk. If you have a false charge most banks will issue you a refund and look into the claim. If the claim is not proven charge back your account. I had such a charge on my account in November. I have proof but they never asked for it. They have been investigating the false charge by this store for two months. The store agrees it is a false charge. After several attempts to get the charge reversed I can only conclude they do not care and are not investigating. Going back to a local bank where when I call I get someone from the USA taking the call.

Sofi does not operate like a real bank. The customer service is below par, and you are not treated as a human. They hold your money 3 times longer for pending transactions, are completely unprofessional on calls (laughing at customers) and have NO escalation process. This 24 billion dollar bank will not escalate your concerns or inability to access your money. You have two levels of of support - a person answering the call, and an account manager. Apparently that account manager is the only one who can help you. Two levels of accountability. Don't trust your money with a so called bank that gives you no way to resolve problems. It is a serious matter if you can't access all your money, and no one can help you.

I had $1950 stolen out of my account. Sofi refuses to give me back my money. They say they are not responsible if someone gets my account credentials and my password, or if it is guessed, or given away. I use biometrics to log in and don't even know my own password word. Basically they are telling me I'm responsible for keeping my money safe in their bank. They are FDIC insured. So they aren't out any money if they give me back my money. They tell me I need to provide proof but won't tell me what proof I need to provide. I've given them my contact list to prove I don't know the people who stole my money but they continue to deny my request to have my money returned. I have filed a report with the FBI and the fdic. I hope someone can talk since I to this stupid bank. I just want my money back and then I am closing my account. I'm so angry.

This is the worst company for student loans. Signed documents 4 times and still says I need to sign, even after it tells me congratulations, we'll take it from here. 3 weeks into loan still in same place with loan. I would recommend finding a different company. Never had this many issues with a loan company. Will never use them again.

Signing up for this bank was the worst experience of my life, they made sure I wasn’t eligible for anything and here we are four years later still trying to delete my account. They won’t let me deactivate the service, you can barely login when you use the browser, and when you call on the phone, they make it impossible to call for anything unless you have an active loan. In addition to that if you look At your least passwords and information in your phone or other websites that show you where there’s been data leaks, SoFi has ridiculously high data leaks in addition to the fact that they automatically opt you into sharing all of your information. A large amount of my information that has been shared has come from Sofi.

I want to share my frustrating experience with SoFi. I transferred approximately $27,000 from my PayPal account to my SoFi account. Initially, everything seemed fine, but a week later, I received a call informing me that my account had been restricted. They claimed that the name on my PayPal account didn’t match the name on my SoFi account.

I did not receive my direct deposit it was supposed to be deposited on yesterday and nothing. Non-holiday pay day is on Thursday and still no check but tomorrow is actually Friday. I received no direct deposit and no notification of why and no customer service. Tomorrow I will express my concern about this issue. This is humanly wrong.

Wow where do I even start! I've been with SoFi a little over a month and I thought highly enough to recommend them to a couple of family members. I started investing I started to have direct deposit and I thought Sophie was starting to be better than Capital One which I think that for 31 years. The other day I dropped my phone in the ocean as I am traveling on my sailboat and I had to cut the bank to have them switch to phone number to my wife's phone so I can have access to my account that was done and everything was running smooth.

My girlfriend referred both me and my dad to Sofi, but none of us got our promo. We called them and had an amazingly terrible experience with their customer service. We spent days dealing with them since we also had to try to get them to forgive their ATM reimbursement fees, which they explicitly advertised not having when my girlfriend signed up and didn't mention when they took it away. None of their customer service would do anything for us. They were polite and agreed that it was misleading and that some of the details that caused us to miss the promos were things nobody would ever read. We lost money on the ATM fees and felt lied to by the promos, so we're gonna go to an honest bank.

My family was a SoFi family since they began, but they got really greedy after they went public, and we have since left SoFi. That's 4 customers they lost. Their customer service is extremely poor. They could have kept us if they would have paid us the $250 in referral bonuses we earned and had been clearer about SoFi Checking not having the same ATM fee reimbursement feature as SoFi Money did, resulting in another $35 in ATM fees. That's less than $300, and they are willing to let go of loyal customers for that.

I was a customer of Sofi for about 3 years because they seemed to offer products and features that were better than standard brick-and-mortar banks and above average interest. That was until I had a major issue and I realized how unhelpful this company's support department is. Recently, $8k was stolen from Sofi my account. The person who did this opened fraudulent accounts in my name and then pulled the funds from my Sofi savings.

SoFi has to be one of the worst banks I have ever dealt with in my life, especially their investment side after trying to move all my money out of SoFi. They charged me fees to move my IRAs my brokerage accounts out of SoFi. For a bank that’s supposed to have no fees, they sure got one over on me. If anyone asked me about SoFi I would tell them to run. Sofi is not worth it. Yeah they pay in high APY but that’s how they trap you inside the bank. I’m going back to Bank of America and I am not looking back.

I recently opened a savings and checking accounts. I deposited 100k in the savings. I applied for their cash back Master card and was immediately declined. I have a 828 FICO, 795 Trans Union and 799 Equifax credit scores. Over 290k in different bank deposits. I've worked years to keep excellent credit. I'm 66 yrs old and never turned down for a loan nor credit. Apparently they don't care about your credit just the number and type of transaction you've made. After years of work building and maintaining excellent credit SoFi just slapped me in the face. Your financial efforts mean nothing to them

Someone tried to hack my account. I completed all verify ID checks successfully. Informed them that I need access to my money or I will be evicted with my wife and child. Still no relief. This is 5 days.

I filed a dispute in September of 2023 and this same dispute is been updated times without number. Whenever I called, the bank would promise to get back to me in 48 to 72 hour. Nothing was done despite the proof was sent to the customer service email, and also the link of the the customer service I spoke to. Only for me to call today, 01/13/2024, and I was informed they're about to review the information provided in Sept of.2023; what a shame. I had to stop my direct deposit from been paid into Sofi, because it's the worst bank on earth to deal with. I'm so annoying, because I've never had to deal with this when I was banking with Capital One Bank. I had to take a 360 turn back to Capital One before it's too late, and I'm loving my Capital everyday. Shame on you Sofi Bank...

One of the worst experiences I ever had with a bank. I opened an account with SoFi in February of 2023. Things immediately didn't go according to plan. They mailed my debit card to a wrong address, acknowledged it upon me notifying them, but refused to rectify the situation to make it right. This gave me pause initially, but a few months later, I decided to give them another shot. I linked my other accounts for easy transfers, ordered another debit card and started depositing my paychecks.

I was left unable to access any funds from my savings over the weekend, I tried to use an ATM and it kept stating insufficient funds when clearly I had money in my account, I contact Sofi today only to be shocked by the chat rep who stated that, "The debit card is NOT linked to your savings! So you cannot access your money unless you transfer it to your checking first??" How inconvenient is that? Then she tells me they DO NOT have that written anywhere to advise clients when they first open an Acct!

I deposited a birthday check for 4k from my Aunt. SoFi froze my account stating possible "fraudulent activity". I gave them my Aunt's phone number to verify check. That was the only information they wanted and only reason given for freezing account. It has been over 5 days that my account has been frozen. By law, banks can only hold checks for 5 days. By freezing the account for fraudulent activity, they can keep frozen indefinitely. So they are holding my whole account frozen over this one deposit. They won't provide any guidance on how long this will last. It's absolutely ridiculous that they can get around the law this way.

I had a bank account with them for probably nearly a year, had disputes I filed 4 months in a row with them telling me that it wouldn't be a problem and that they had everything they needed. I filed a police report and sent it to them. There was multiple disputes and they kept denying them saying that no error occurred and were supposed to send me what they used to come to their conclusion but never did except for on two of the disputes which what they used was the card number was the card number of the physical card, that the pin number was correct, and that I had been issued four cards in a short amount of time. They did not even look at the police report, they refused to explain to me how the physical card was used when it was in the mail for 2 weeks for each card sent and the rest of the time in my wallet.

Went to deposit a money order into my personal checking account. I followed the instructions on their FAQ page on how to properly do so. I go to use my debit card the next day only to find out that they froze and restricted my account, on a Saturday and a holiday weekend. They wont tell me anything as to why it's happening or how long it will take. I even told them that I could send them pictures to prove it was me and this mystery could be solved and I could have access to my money. They dont care that they leave customers without access to their own money to pay bills, put gas in their cars, buy groceries. It's way more than the "inconvenience" they keep apologizing for. It's absolutely ridiculous and I will be emptying and closing my account the minute they lift the freeze.

They have over $30,000 of social security checks on hold for a week. No good explanation. Cannot talk to anyone at a manager level. Horrible customer service - all calls are diverted to a Risk call center judging by the accents is offshore? I own/owned stock in the company so left multiple messages at investor relations number and no reply either? Lastly, I custom messaged their Chief Risk Officer, Aaron ** from LinkedIn so his team could see my resume (ironicly I have sold alarm systems to banks) and nothing. I want my account fixed ASAP or funds immediately returned and an apology from a high level and assurances changes will be made for future customers.

My account has been frozen since September 4th after a big purchase I made for a little over $500. I have spoke with customer service and the security team several times about this matter to ensure them it was my account and that it was me who made the purchases. They tell me they sent an email to whomever it is working on my account. They say the same thing and give me the run around every time I call. I have Done several verification checks. My license are expired. They have been. I opened the account with the expired license. I also have the receipt for my license renewal. It takes 10-14 business days to receive a license through the mail where I live. What I have done and sent is legally enough for verification.

Made a bill payment on 6/29/2023, the funds were taken out, because it was a check to be mailed the payee would receive it on 7/7/2023. No payment was mailed the 29th or the 30th. The payment just processed on 7/7/2023, not mailed. I have a screenshot stating the payment would be received by the payee by 7/7/2013.

I called in & was told they can see my referral & that if my bonus doesn't hit by Friday, which is today, then to call in or text. So my referral & I called in separately & was told he met the requirements & they will add it in my checking account. Still nothing today. Then I talked to an agent & he told me I had to have the referral call in AGAIN to verify he met the requirements. So sick of of the run-around. I'm about to switch to another bank come Monday morning. My referrals all said the same as well.

My money was stolen from my account this account was recently opened and I received my 1st direct deposit huge mistake and my money was stolen! Your accounts are not secure and I wasn’t guaranteed to receive my money back after I put my trust in SoFi! SoFi are SCAMMERS!

I opened an account 2 months ago. I called several times to get the welcome bonus, the manager told to not worry and the bonus was on his way, after making multiple verifications for 20 minutes. I called today, they said it was denied. They gave me shady reasons. How can I trust a bank company that struggles to give $50 welcome bonus. So, my wife also closed her account today.

I started with a personal loan and they gave me the most affordable monthly payment so I could consolidate some expenses and debt to be able to take on a car payment. Recently I discovered my bank was taking $5 a month out of my small savings because I needed to use some of the money and dropped the balance down. Apparently it costs more to maintain less money in a traditional bank.

I set up a direct deposit with SoFi from my employer for my paycheck. There was a mistake in the account number I type in wrong... an extra 3. The routing number was correct and I have proof from my employer that the ACH went to SoFi. I have given SoFi the ACH data and trace number. But SoFi says they can't find the transaction and can't help me. My employer needs the ACH returned before they will reissue the paycheck... SoFi got the money according to the ACH record.... but they "can't find it"! The customer service is so limited that every time I put in a ticket, they say "Sorry, but we can't help."

I set up my SoFi checking account on February 2nd and added several thousand dollars to it. I got my direct deposit (paycheck) sent to the account and set it as default for all of my credit card payments. Then, today (Feb 28th), they emailed me to say that they had closed it and that they would send me a check with my $7000 in 30 days. I called them but they would not tell me the reason for the closure, and they said they could not reopen it. I have no idea why this happened or why I have to wait 30 days to get my money back. I would recommend using a regular bank account and not relying on SoFi for anything important.

I have been with this bank since 2018 and had no little issue until late last year when my car was broken into and got my wallet, with ID, ssn card and Sofi checks because I was starting a new job the next day and needed all that for onboarding. I reported this to then bank so no checks got cashed and get new debit cards but didn't insist on closing the account and getting new acct number just kept the old one. Fast forward to this past month, and my acct gets frozen without warning or phone call or email, was at Walgreens trying to get a battery and prescription for my diabetes filled. Called their lovely Fraud department and said fraudulent check back in October was cashed, which was news to me, and the account was locked and nothing they could do about it.

I was informed this past week from SoFi bank that they were closing my account. I initiated an ACH wire transfer over from my Discover bank account 3 days prior to this. It was over $1600 in my account and they posted the money for me to be able to use it the day after they told me they were closing my account. I can visually see the money in my account yet it will not let me transfer it or use my bank card. I was hung up on by their customer service rep after I repeatedly asked her the reason for them closing my account. I think they are trying to steal my money based on all of the other complaints I have been reading.

I opened an online checking/savings and investment account. Within 24 hours it was hacked. I found it out and brought it to Sofi's attention. I have spent the last week trying DAILY to get my funds released - emails-calls and I can't get ANYONE to resolve it. So bottom line Sofi has every dime I have and they won't release it.

My Sofi Money (Checking account) was blocked over a month ago with a balance of almost $10,000, without any explanation. The Live Chat support becomes unavailable while the account is locked, NO email support nor ticket support is available AT ALL, and they will ONLY get a phone call, but SURPRISE, the matter cannot be handled by their support, but by a so called Security Team that doesn't want to talk to the customers in any way. NO live chat, NO email, NO ticketing and NO phone support for their Ghostly security team. The Security team ONLY accepts voicemail. That's what I've been told. Sure, I called several times and left voicemails, but nothing happened.

I direct deposited and transferred over $20,000 to SoFi on a new account with the promise of a sign up bonus they refused to pay out. DO NOT BANK HERE!! Their customer service is horrible and located you know where…