SoFi Checking and Savings Reviews

I had a very bad experience with unauthorized charge on my account. It was going on for almost 2 months between the appeals. They see like they don't care and have not made a reasonable effort to resolve the issue in my favor. If you look up the reviews you can find that the most reported complaints include poor fraud protection where customers report issues with unauthorized charges and unresolved disputes, frustrating customer service. I wish I have seen those reviews before. Don't use this bank because they will not give you your money back in case of fraudulent transactions. They are the scammers. They don't care. Do you?

I found out after I opened our account that there is no physical address. All of the workers I have talked to have broken English. It is very difficult to understand. They are not customer friendly and they act like they are doing you a favor. I don't know about you but my money is very important to me. I had a dispute with a transaction and they take longer than any other American bank. It was a fraudulent transaction and I did not get a 'red flag' and when I asked them about not flagging it they said they don't do that and resolving a dispute can take up to 90 days! They must be a foreign bank with no physical building. WHY WOULD ANYONE WANT TO EVEN GIVE THEM A PENNY! BEWARE. I AM SENDING OUT NOTICES TO DIFFERENT SITES TO MAKE PEOPLE AWARE.

My experience is a frustrating one. I was approved for a loan; except they needed to verify my employment. My job redirected them to a website that had my information, except for my work hours. The lack of verified work hours is what literally held this loan up. I was set up for auto pay, linked my bank, gave them everything they asked for except this. Now, 3 weeks later, when I figure out how to provide them what they need, they deny me based on a 30-day re-apply grace period that isn't even stated anywhere. I had to find this out from an outsourced person who barely spoke English; they couldn't even speak to me directly. Careful, they hold grudges, and you can be blacklisted as childish as that is.

Absolutely has been difficult to get them to reverse unauthorized charges and now they decide to cancel my debit card w/o notification which is total disrespect for members I written corporate several times and it takes a complaint to comptroller and federal to get them to wake up and pay attentions. Online banking is nice but when there is an issue having a branch is better.

I would not use Sofi bank!! My account got a deposit from my school. I went to the ATM to withdraw the money and the ATM never disbursed the money so I reported it. Now sofi closed my account and denied my request to return the money to me. Sofi is taken money from people that work or go to school for their money. I honestly would not ever use sofi again and if I can I am in the process of getting my lawyer to start a law suit against this company because this is not the first time I've noticed money missing from my account with sofi that was unexplained.

I wish I had read these reviews before opening my account with SoFi. Here are my pros and cons, and am elaborating on one of the biggest cons.

Once you give ANY contact information of any kind, they will bombard you with their bullshit and you will never be able to stop it. They have a reputation for fraud and insecure handling of personal information. And complete inept moronic customer service. I have never used anything they offer and still get spammed months later.

I opened an account with SoFi in October due to their high rating. Since then, I have had nothing but trouble with my accounts. I have had multiple debit cards due to fraud and had to close my accounts and get new ones. It all culminated last week when a card I requested, which hadn't even been mailed yet, much less activated, was used in a state I'm nowhere near. I hadn't even gotten off the phone with them yet. I requested that the new card be sent with a signature required. It arrived today and was left in my mailbox with no signature requested or given. I've not been satisfied with the customer service I've received from them.

Refused to deposit my check and now I can't deposit it anywhere because they made me write "Sofi" on the back. Customer service threatened me and then hung up on me. Worst experience ever. They take forever processing transactions. I used a unique password to the bank to sign in and kept getting fraudulent logins. They tried telling me it was other companies logging into my account when I had nothing else linked.

This is the worst company I've dealt with... They're criminals.. I appealed 4 times transactions and got denied all 4 time.. If I could give a zero rating.. Can't wait for them to go out of business or close down.. Whichever 1 comes first.

I was tricked by a merchant into making a payment for a service that was complete, and when I reached out to my bank to explain that the charge was the incorrect amount, the bank did nothing. SoFi did not even explain to me why my dispute was closed; they did not inform me of anything. I had to call to explain the same situation to them. I wish I had banked with Chase or Bank of America; at least they care about their customers. These internet banks are not trustworthy, and the customer service is not there. I still have not received my money back.

They hate seniors. They closed my checking account without authorization. I am a senior and will not get checks until July. I will have to go to food banks to survive. They said there was nothing they could do. This is how they treat seniors.

It is my understanding, from one of the customer service reps, that there has been a system glitch that has made notations and blocks on accounts where the customers do not have access to their funds. My daughter has been caused undue stress with regard to her money being held without just cause. Her financial obligations have been negatively impacted, with services being disconnected. She was advised that this system glitch has affected quite a few customers. She was also told that the situation would be resolved by 04/28/2025. It has not been. This is not good business and needs to be reported to the BBB, the Federal Reserve, and/or local government officials who might want to investigate.

I went to make a deposit into my savings account but somehow ended into the investment account which I have not used. When I tried to move it, I couldn't as the money was listed on hold. Not sure how it got into investment. This was done on a Friday morning. The following Friday morning it still wasn't available even though the bank verified SOFI had received the money 2 days after I made the deposit. When I called Sofi they said it would be available on Monday. I questioned it since they had the money. Sometime during the night they released my funds for withdraw. HOWEVER, when I went to withdraw the money into the checking account I was told I had another 2 business day delay. Since it is Saturday I will need to wait 4 more days to my money back (total 12 days) while they collected interest for 9-10 days. You won't make money with SOFI!! But they sure do at your expense!

I’ve been trying to use the app for a year. It sucks..customer service sucks…I even dumped their stock. Just called again, can't login. The rep couldn’t help. I deposited 50 bucks. Don't know how to get it out. I give up.

1 year and so far so good. Easy, fast, money moves with good interest return and the investment aspect gives good stock reviews and fast buy/sells. I think their app is hot and simple to use. Being an older person I wasn’t sure this kind of Tech-bank was going to trip my trigger and be user friendly but it is. As it costs zilch to open an account I’d say do like me and ease into it.

This was a horrible experience. I had a unauthorized charge on my account. I first initially had it taken off then they allowed that company to take the funds again when I stated to them stated. The customer service was horrible and not handling and doing the correct procedures. I was told they could not stop the pending process which was totally contradicting their written policy agreement stating that they are able to hold cancel the account of any charges that I did not authorize at any time. What time I requested a supervisor call back. Supervisor did not call back. They dropped my call five times. No one did a call back to me so this was a horrible experience.

When it comes to your hard earn money. I was unable to get my funds when I demanded a withdrawal and I was never attended to and they started declining my calls. I was unable to bear it anymore then I handed over the case to GAARD.iO and then I got my refund back after the authority has intervened.

I opened a Sofi account, and after less than a month with minimal deposits and withdrawals, they decided to close the account. Their customer service is horrible. I’ve been on the phone with them several times, and the people working customer service have no knowledge of anything. They can’t tell me why they are closing the account, and won’t connect me with anyone that can explain it. Worst yet I still have money in the account that I can’t access. Per customer service they’ll mail me a check when they finally close the account, but it’s been 3 months now with no progress, and every time I call I get the same run around, they can’t give me a time frame for when the account will be closed and I can get my money. It’s a scam. Stay away from them and use some other company.

I was never able to log in to my account properly after I deposited a 5-figure amount. When I tried to close it, I cannot link any external bank to transfer the money back, even the bank that I used to make the initial deposit isn't showing even though the other external bank is showing that I am currently linked to my SoFi account. How is that possible?? Now they have to mail my check but without a tracking number. According to the agent I was chatting with, the tracking number is only for them but cannot be shared with me! I am darn nervous now, I am crossing my fingers that I receive this check in the mail that will, according to them, take 7 to 10 business days to receive. I was trying to earn more on the high yield savings, but now I am wasting 2 weeks of interest waiting for my check in mail. What a waste of time dealing with this bank.

My friend who was a member of Sofi needed 3k so I wrote him a check. After he deposited the check the bank shut his account claiming fraud, I don’t know the whole story. Bottom line my money was never returned. I am in Tennessee, my bank contacted them and they still have my money, I filed a fraud report a couple of weeks ago but I still haven’t heard anything. My friend filed a BBB complaint and have yet to get my money. I will now file my own BBB report. STAY AWAY FROM THIS BANK, READ THE REVIEWS

I was locked out of my account with no warning and for no reason. I can not access any of my funds to pay my bills! I have done nothing wrong! They will not talk to me on the phone nor answer emails. They have my money and will not give it to me. I live on disability and am a disabled veteran on very low limited income and have to pay my bills! My car was repoed, my health insurance was canceled and I can't sign up again until end of this year and I had outpatient surgery I was to have that I had to cancel all for no reason and with no warning!! Again I have not done anything to have this done to me. I have reported it to FDIC and have an open case. I know there is nothing that will be done but if I could urge anyone to NOT go with Sofi please hear me!! They are not the bank to use!!! I have switched to Navy Federal and I pray things will be better. Stay away from Sofi!!!

SoFi makes big splashy offers but they only want high rollers at their bank. They want thousands and thousands of dollars deposited each month to keep high-yield savings.. Capital One is by far better and easier to work with. You get their high-yield rates without having to have crazy savings deposits each month.

Relatively new customer. I tried setting up my Social Security direct deposit for ease. I missed the account number by 1 digit. My fault. When I realized it, I contacted SoFi and Social Security. Social Security stated they had sent the funds 10 days earlier and it should have triggered an auto refund to the hem. SoFi "started" a ticket to address this when I called. Then stated 3 to 5 days to resolve. Which is 15 days since I hey received the money. I gave SoFi the SSA tracking number which would have all the info needed. I pleaded for expedited help as that is my main income. Zero help from SoFi. Kept saying it was a "back office" issue.

I opened an account and funded it through another bank (which is normal). I went to use my account and it was restricted. Since the fires started here in Los Angeles they have not allowed me to withdraw my money. I had an active evacuation order and could not even get gas. SoFi is the worst decision I have ever made. I called 2-3x per day and they’re reading off a script saying it’s handled by their “internal” department. No one calls back. I’ve verified all my information and they even confirmed my transactions by calling the funding bank. They have no timeframe as to when I will be able to access my money. I’m extremely frustrated and I recommend anyone considering this “bank” to reconsider. Do not give these people your money.

Higher interest rates for the loans. Minimum credit score. Really bad checking accounts. The savings accounts pay a higher interest rate but it’s not worth dealing with them. Everything is online. A lot of people complains about them doing fraud. The math of the loan repayment doesn’t match. The customer service is terrible.

I am an active SoFi account customer. I activated the SoFi bonus referral account program as advertised from within my SoFi digital bank account nu issuing the provided referral link sent to my wife, who then activated the referring link to proceed with a brand new SoFi banking account. She then funded this account in excess of $100.00 dollars within a few days. Per SoFi referral bonus terms, she was approved for the new account opening by SoFi, received her debit card and funded the account within the allowable timer period.

I'm frustrated with SoFi. I've been a customer 2 years. No issues until now. They are holding 2 checks for deposit x amount of days which is ridiculous. With other banks once a check a deposited and you take the picture and submit the money is usually available right away or next business day. SoFi still has a hold on my funds 2 small checks for deposit today. It shows today for deposit. They can't even provide a time or anything. It's ridiculous. The money should have already been posted. I'm very very PISSED having to wait because of their ignorance.

My loan application was "declined" due to "cannot verify identity". SMH, so I went through the hoops, send ID, send SS send proof of identity that would indeed work for any other financial institution under the sun and was told "this is a final decision"…I asked: "so you don't even attempt to resolve issues and verify identity". Nope. Final decision. Your identity cannot be verified. Even though every piece of information matches my credit report with a photo ID and SS card. RUN fast, this I will count as a blessing because if they can't fix this, they can't fix anything else either. Will never utilize this company for any product they offer.

I have been with Sofi band for my personal checking and savings for about 9 months. Although they pay higher interest rates they of late have been adjusting the rates. The main reason I am closing my account with them is due to risk. If you have a false charge most banks will issue you a refund and look into the claim. If the claim is not proven charge back your account. I had such a charge on my account in November. I have proof but they never asked for it. They have been investigating the false charge by this store for two months. The store agrees it is a false charge. After several attempts to get the charge reversed I can only conclude they do not care and are not investigating. Going back to a local bank where when I call I get someone from the USA taking the call.