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Veterans United
Overall Satisfaction Rating
3.91/5
  • 5 stars
    22
  • 4 stars
    2
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    8
Based on 33 ratings submitted in the last year
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    Veterans United

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    33 Veterans United Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 5 stars
    Verified Reviewer
    Original review: March 19, 2019

    Veterans United made the mortgage process smooth and seamless. They are top notch in their service and knowledge. Any veteran that doesn't use Veterans United for their mortgage process is missing the boat!

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 19, 2019

    Working with VU was a truly positive experience. Nothing can make getting a home loan fun but VUs system at least makes it responsive. My loan team of Shane ** and Alan ** were great and went above and beyond to help us find our new dream house. Even when we hit snags with the seller they stayed focused and made it to closing on time.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 16, 2019

    Veterans United is absolutely the best Home Loan Specialists. I would Highly recommend them to whomever has served in the Military to help you with a Forever Home. Their Home Loan Specialists are extremely knowledgeable and can help and answer any questions you may have.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 12, 2019

    This company was very thorough, understanding and incredibly helpful for this first time home buyer. I cannot believe how easy the process was and how stress-free Billy and his team made the entire experience. If you're looking for a company that cares for their customers, this is the one! Definitely will be recommending them to my friends and co-workers.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 12, 2019

    I'm not one for hyperbole but my loan team was flat out outstanding and made the process incredible easy for me. One of the reasons I chose VU was because of the great feedback I had heard in regards to customer service and understanding of the needs of military home buyers. Jonathan and his team did not disappoint in that regard. They were extremely professional, helpful and proactive throughout the home buying process and really made the process flow very smoothly and efficiently. I would unequivocally recommend VU to any and all military homebuyers.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 9, 2019

    Veterans United Home Loans was recommended and they were honest, efficient, helpful, supportive and very pleasant. We were keep up on everything even up to the closing day. Andy and Holly were very dependable and made the process very simple and things went so smooth. We will use United Veterans again when needed. We will always recommend that group to everyone knowing that they will be treated with respect and the VA loan will be a smooth process and fast.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 7, 2019

    I never expected to work with such fantastic people during what would usually be a very stressful process. I cannot express how much me and my family appreciate how wonderfully we were treated during our home buying venture. Thank you Mason, Nathan, and Veterans United!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 7, 2019

    They acted as if this was their first loan. Wasted three and one half months of my time. My loan was VA. And a very simple one. Refinance with plenty of equity and over 800 credit score. After 3.5 months of duplications, loss paperwork, they wanted me to start over because my information was too old. Before you consider these people you might want to google their legal problems with the states of New York and California. I closed with another company in 36 days.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 7, 2019

    My loan team made home buying easy. They communicated from start to finish. When my team asked for documentation, I never felt rushed. They gave me ample time to gather the necessary information. I look forward to working with them in the future.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 4, 2019

    You can not go wrong with Veterans United, dont believe us? Ms. kaylee ** with Veterans United made the impossible possible. Thanks to her and her team for a quick 30 day clear to close home loan execution. The results? My wife and I now own our first home.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: March 3, 2019

    The overall home buying process was above and beyond what I was expecting. Being Active Military and unable to sit down with a person and see a house in person made the beginning process scary. The Veterans United Team immediately put my fears to rest and walked me through the process step by step. I can proudly say I am now a Homeowner!

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 1, 2019

    I had the distinct pleasure and honor of working with my Loan Officer Eric **, and my Transaction Coordinator, Desi **. From the initial contact and loan application, all the way through closing, I felt I was on a high speed, fast track, ultra efficient, path to home ownership. As a matter of fact, had it not been for a third party provided document that had a typo that needed to be redone and resubmitted, start to close would have been accomplished in 17 days. Nonetheless, my team was able to, I was told, tie the record for quickest successful completion just over 20 days. I was blown away with the professionalism, efficiency, determination, and process knowledge of both Eric and Desi.

    I also have to mention the web portal for uploading and reviewing documents, showing the status of your process, what an amazing feature to make the entire process so streamlined and efficient. From phone calls, text messages, emails, and their constant attention to detail on the web portal, my team was THE most incredible team anyone could ask for, I am grateful and appreciative! I SALUTE my team and Veterans United for being there every step of the way as they promised, I'm proud to say I am a Veteran Home Owner because of Eric, Desi, and Veterans United!

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    Rated with 5 stars
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    Verified Reviewer
    Original review: Feb. 27, 2019

    I am 30 weeks pregnant, did a 5 day road trip that ended late the night before closing day, had the flu for 2 weeks, and this was our third attempt to buy a house - and I STILL thought this whole process was awesome and easy and stress-free. I credit all of this to Angie and her staff, and the way Veterans United is set up online. As well as how most everything is uploaded for the preapproval process. I don't have anything to compare this experience to, but based on everything I've heard about how long, drawn out, and stressful buying a house is - we did not experience that with VU. Thank you!

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    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 25, 2019

    They are extremely Great to work with and they will help you every step of the way. I really appreciate them for helping make our dreams come true. I couldn't have asked for better help than Matt and Dena.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 14, 2019

    I ran into a roadblock trying to purchase a home thru another lender. I turned to Veterans United for help. They immediately stepped in, in approximately 2 to 3 weeks I was closing on my home. Thanks to Veterans United. I was able to acquire my dream home with no problem. Relief. Thanks again to Veterans United, they truly look out for the veterans. God bless America and Veterans United.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 3, 2019

    I would not recommend VU to anyone. I was just another number to them. My process was contingent on the sale of another home. When my process took longer than normal, I was pushed aside and made to feel like a nuisance. I was told they would work on interest rates to compete with other quotes. That was a lie. Kept being told, "Not to worry about it, we are working on it." "Oh that rate is from the pre approval. It will adjust at the end." I had 4 closing cost changes in 7 days prior to closing. They said it was due to other groups (title company, homeowners insurance, etc).

    My emails, documents and speaking with these places told a different story. They gave me the clear to close on Monday for Wednesday, text me Tuesday and changed my closing cost numbers. Wednesday I get an alert that things were added to my online portal THE DAY OF CLOSING. The title company did not receive the paperwork until 4 hours before I walked through the door. They dragged their feet on everything to the point where I had a choice, start the process over and potentially lose out on my house or suck it up and refinance somewhere else later. I receive better, faster service from the VA than I did with VU.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: Feb. 2, 2019

    I started trying to get qualified for a VA Loan and I wasn't quite there yet, but I was still assigned an agent to help me get things on track and give me good advice to get my scores where they needed to be. It took approximately 90 days. Once the scores were in place I was Pre-Approved for my home loan with the price point I was seeking. My loan office, Jonathan ** and his team made the process seem effortless. The website is user friendly, it's also mobile friendly. I was able to follow along and understand the process. The attention to detail on the documents was awesome. My team was accessible and I never once had to worry about where I was in the process. I would definitely recommend this company. I closed within 45 days on today, 2/1/2019. I couldn't be any happier.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 29, 2018

    Think twice before using Veterans United home loans. We originally had a buyer who was pre-approved with them. After 21 days 12/18 they realized they didn't get VOE (originally close date 12/24) so they asked for an extension for 12/31 with a guarantee of close for them to come back on 12/28 to decline the buyer (after the buyer signed off all contingency) a week prior. What lender puts the buyer and seller through all this 2 days before we're suppose to close escrow! Luckily we're working things out with another lender who believes everything should work.

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 28, 2018

    I did NOT buy a home with Veterans United Home loans. I was in the process of buying one and to their credit, it was going smoothly. They have a very user friendly portal in which you can upload required documentation, bank statements, w2s etc. I was under contract on a home and then Hurricane Michael happened. The home I was weeks away from closing on was completely destroyed. We were able to get out of the contract, but certain inspections/appraisals had already been done. We no longer had interest in buying a re-sale home and decided to not go with Veterans United anymore. They still charged us a full $450 for an appraisal on a home which was no longer standing!

    I paid them the money I owed, however; I feel like given the circumstances they should have thrown us a bone and helped us out as we are already going through a ton as it is. But they did not, I guess to them we were just a number and lost revenue so they as well get what they could from us. I guarantee $450 means a lot more to a working class person than it does to a national lending corporation. But ohh well.

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    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 19, 2018

    I filled out a questionnaire regarding VA benefits on a Facebook advert... Have my name, tel number and email address. Receive a call from someone named David, I asked David how can I find out what Veterans Benefits that I have available to me. He asked for my name, address, telephone, email, Social Security Number and employee. Which I gave to him to look up my Military Record... Not once did he divulge that he was NOT with the Veterans Administration.

    He led me to believe that he was with the VA, and without my Authorization, he did a hard hit inquiry on my credit. I am doing a formal complaint with the Federal Trade Commission as well as the State Attorneys office where the company is headquartered from on Missouri I already own a home, and did not request any information regarding a home loan. Beware of deceitful acts from Veterans United Home Loans...

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    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2018

    I closed on my house today no thanks to Veterans United. These folks sent me through 3 different loan Officers and 2 Hard Inquiries on my credit report on a 4 month period which significantly dropped my score. I started this roller coaster ride w/ Loan Officer Daniel in August. He went over my information and relayed me to the Lighthouse Program to help me get my credit up to 620, the program itself was helpful and straightforward when it comes to a plan of action. I followed the program and got my credit score pass the 620 mark in 2 months, I was cleared in mid-October and figured I'm back on track. I waited a week to hear anything. I sent Daniel a couple of emails with no response.

    I eventually got a call from Loan Officer Jason saying Daniel is no longer with the company and he's my new loan officer, I then received my pre-approval letter for $220,000 and was congratulated by Jason. He informed me to start shopping for a house so I did. My wife and I found a house for $200,000 in early November and got a contingent contract signed. I relayed all the info to Jason and I never heard anything back for another week. I got a call from Loan Officer Harris early November and he said Loan Officer Jason is not Licensed to operate in TN and they thought I was looking for a house in GA (I told Veterans United on 3 different occasions that I am looking for houses in the tri-state area. AL, TN and GA).

    Harris is apparently now my new Loan Officer and He told me he sent me an email introducing himself (never got it). He was quick to tell me that he is both Jason and Daniel's direct Supervisor and that I am in good hands. The very next day He told me my credit age is not good enough and my bank statements had negative balances so they cannot loan me anything after all. This information was not new as I had already provided my statements and credit history during the initial application process but for some reason Veterans United is just now finding out I cannot qualify and he did not even bother to send it through to underwriting.

    His explanation was "I have been in this business long enough to know when a loan will get denied." I was told this after I was prequalified by Jason, was told to find a home, found the home, got under contract and paid the earnest money. Harris told me to check back w/ him in 6 to 8 mos and we will see. He then referred me again to the Lighthouse Program and that's the last I heard from any of these guys. I am well aware that I have nobody to blame but myself in regard to my financial and credit issues. The only thing I am frustrated about is getting the runaround, getting led on and lied to by this company. This is 4 months (Aug-Nov) of unneeded stress for a first time homebuyer coming from folks that work for a respectable company that deals with thousands of customers. One would expect that they should know what they are doing.

    A local company got me closed in 1 month from when Veterans United dropped me like a hot potato (Nov 13- Dec 13). These folks were much more organized, had everything in order and they knew how to talk to people. They worked really hard for me instead of just passing me around the room then deciding I'm not worth their time like Veterans United did. I could have closed on a house 4 months earlier in August if I had steered clear from this company.

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    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 19, 2018

    I am telling you from personal experience, even though I have extensive VA Benefit training, this company is unethical and wants to take advantage and charge enormous fees! They will put a bad mark on your credit score and do not abide by the protections your VA Guaranteed Loan is supposed to provide to you! You worked too hard to be taken advantage of!

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 11, 2018

    I received a preapproval letter and told that I was all set to find a home. After months of searching for a home, and paid for an inspection, the loan officer informed me that I need to show proof of bill paying. I was not informed that I needed to show checking account withdrawals for these payments. I have paperless accounts or use the option of paying at my local grocery store; therefore I could not show proof and for all of the payments. My landlord sent them a letter verifying that I am in good standing and amount paid as did the utility company. They claimed that was unacceptable and did not grant me the loan. I was mortified to have involved the realtor, the seller of the home and not to mention the time spent searching for a home, as well as the $374.00 that I am now at loss.

    This company needs to be monitored on how they construct business. It is not right to lead people on and cost them money. Is this how we should treat our veterans? I suffered with an injury from the Vietnam War I did not need to suffer at the hands of some smart mouthed kid behind a desk! Please see that this does not happen to anyone else. Thank you.

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    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 29, 2018

    Veterans United showed me how to improve my credit score. I got my ducks in a row before getting the preapproval. The financing through the closing was actually easier than the move itself. I am not the most trusting person and this was our first house purchase. I've got to say I was impressed with how they handled the process.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: June 28, 2018

    They keep interest lower than standard loans. I like the application process and how easy it is and how quickly our issues are resolved. I love the no downpayment required and no PMI as well. It was transparent and open from the beginning. I loved the broker we worked with and don't regret anything. We asked a hundred questions and they always responded within a few minutes to our email or phone call.

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    Rated with 4 stars
    Verified Reviewer
    Original review: June 27, 2018

    This is a really reliable and trustworthy company to work with. I like them a lot. They are always very friendly and helpful. They take care of their veterans and work with you to give you the lowest rate possible and help you make your dreams come true of owning a home. I highly recommend Veterans United.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: June 26, 2018

    Veterans United worked with us to improve our credit. After our credit was increased to the needed level, we then moved forward with buying our home. Veterans United worked with us at each step. I was very pleased with their service. The customer service was outstanding. My wife and I had many, many questions and each person we talked to was eager to help us. We never had the impression that we were a burden or that they were not there to help us in any way they could. Our home buying experience was simply a pleasure. I would absolutely recommend Veterans United to anyone looking for a VA home loan.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 24, 2018

    Veterans United makes me feel like a supported member of the military with VU. They have treated me with kindness and recognition. Belonging to Veterans United makes me feel like my career means a great deal to the nation I help protect. Their customer support is remarkable. They have a great amount of patience and respect for those who use their service. I appreciate this the most when I have questions about their services or problems. They make me feel wanted. The process to get a home loan was somewhat simple, with very few problems. Although they could offer more services than they do, but that isn't much of a problem.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 23, 2018

    They have great customer service and called back very frequently to be sure my intent was genuine in addition to the additional screening and the added research. They were kind and forgiving, always there for me. Made me feel comfortable in the pursuit of the loan even though I had fear of not closing. Wished they closed sooner as they took longer than expected to close the loan. I had to wait and was not expecting the added delay. But all in all, I feel they were great.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 22, 2018

    I didn't think I would like the experience overall but it was not a pain. It was a little hectic but ok. They were quick and reliable. Some of the workers really cared. They treated me like a person and was fast.

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    Veterans United expert review by Michele Lerner

    This veteran-focused loan company only handles VA home loans. Their website has a lot of information about veterans loans and refinancing options, including calculators to help you estimate your monthly payments. Homefront Academy, available on their website, is a series of courses designed to help first-time home buyers through the process of buying a home.

    • 100 percent focus on VA loans: The company only services VA home loans. This expertise means they’ll be able to answer all of your questions about VA loans and ensure you’re getting the best loan.

    • 30- and 15-year fixed VA loans available: Choose the fixed rate VA loan option that works best for your home.

    • Refinance your VA loan: This company offers VA streamline and VA cash-out refinancing, which can save you money if you’re looking to refinance your home.

    Profile picture of Michele Lerner
    Michele Lerner Mortgage & Real Estate Contributing Editor

    Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.

    Veterans United Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com
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