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Monterey Financial Services
Overall Satisfaction Rating
1.39/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    1
  • 1 star
    28
Based on 31 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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    Monterey Financial Services

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    Last updated: Jan. 5, 2018

    108 Monterey Financial Services Consumer Reviews and Complaints

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    Verified Reviewer Verified Buyer
    Original review: Jan. 5, 2018

    Our first loan was great with them. Our second however has been horrible. We had set up for recurring payments that did not happen. Then we received tons of called even at our work after we had gotten in contact and promised a payment. Our loan is 1000... And yet online it shows 1900. Nearly double the loan. Wow. Charges for everything. Being late, not going through, online payments, calling in payments, automatically payments cost extra. I haven't found a context in which they do not charge. Since the hassle now we cannot pay off in 90 days and no one has emailed or called me in my responses. I would like to pay my debt and be done. 1900 is ridiculous.

    Verified Reviewer
    Original review: Jan. 3, 2018

    I financed a car repair with another company. I guess these people collect for and have had my payments on auto pay from the beginning, in October I called and asked how many payments were left since there was no communication during the whole year, I was told 1. When December came around there was a payment taken and I reported it to my bank, and I received a call from them stating I owed an additional payment and made an arrangement to have it paid by automatic draft. Well needless to say they didn't take the payment and then called to tell me that instead of the $95.00 I now owe $160.00 and the rude representative said if I don't pay it she's going to report it to the credit agencies as non payment. I told her they were scam artists and I had never missed a payment or been late and she started yelling at me so I hung up on her. I'm not paying them $160.00.

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    Verified Reviewer
    Original review: Dec. 8, 2017

    I am in month number three with this company. My initial auto pay never started then when I finally talked to CS I was informed that auto pay was not a choice even though I was told it was from day one. I signed up online to get the info on my account and make a payment and ended up with an additional 10 dollar fee added onto my payment. Well all of a sudden, after I told the representative that I would put the payment in the mail the next month and that I was not going to call them to say I had put it in the mail, automatic draft miraculously began and I had two payment leave my account at the same time. I really want to give the product back and say good riddance to bad rubbish! Honestly I really think it is the beginning of my problems with this company if I don't hurry to pay them off. I would not recommend this company to anyone. I don't have a order number or receipt but I do have a current account.

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    Verified Reviewer Verified Buyer
    Original review: Dec. 5, 2017

    My issue is the overinflation or allowed buildup of my bill for account **. I was rudely contacted by a sales rep this evening and spoken to very harshly. And I have never missed a payment. In fact I overpay by hundreds. But what I do see is very questionable lending practices. I have not received a bill or email from your company for payment due dates or reminders. Months were allowed to pass by with NO communication from the lender until a late payment missed. This is unacceptable. I was not given a chance to pay or fulfill the loan agreement at a lesser cost. Yet I was called and spoken to like a serial missed payer. I will alert the public as best as I can through all media outlets not to use your services. Pay more than you need to.

    Verified Reviewer
    Original review: Nov. 21, 2017

    Initially set up to auto pay, then 5-6 months before the end of payment, auto pay is not working anymore, even though you updated everything still autopay is not working, end up paying for late fee of $30, $10 fee for paying online! They’re ripping me off!! I made an online payment coz I don't want any charges again, SURPRISE!! Last transaction double payment!

    Now I'm waiting for a refund. Guess what? You need to wait for 72 business hours to return back to my account!! They always call you that you need to pay even if you already made a payment!! With all these things dealing with them caused me to have hyperacidity because of thinking too much when they will return my money! Add up the customer service people with no compassion and empathy!! No respect to customers!!

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    Verified Reviewer
    Original review: Oct. 24, 2017

    I normally hate these places, but I have to say I was impressed by the customer service agent I got on the phone. I received a test from Monterey Financial Services about an account going to collections. So, I called them, and they took my information and realized that someone else had used my phone number to open an account they had not been paying on. Instead of a hassling me about it as so many have done, including about US Department of Education student loans I never had, they simply removed my number from the account and apologized several times. The other reviews on here are overall negative, but at least my experience was far easier than any other time this has happened.

    Verified Reviewer
    Original review: Oct. 24, 2017

    I purchased a puppy for $2500 and I had to pay a fee of $275 a month until I could pay off the $2500. The first month you have to pay 2500 to get out of the lease open till the third month you have to pay 2150 to get out of the lease. On the third month I called a day before my loan or if he matured and bought out my lease. They charge me $2400 to buy out the lease. When I complained and said I only owed 2100 They said I was wrong and withdrew the money from my account plus the fee for the next month of $275. When I asked for a copy of the contract they said, "Don’t you have it? Re-emailed it to you." And would not provide any information about my contract. I would like to make a class action suit knowing now that this is happened to you over 100 people already.

    Verified Reviewer
    Original review: Oct. 9, 2017

    I adopted a puppy from a breeder, a beautiful Golden Retriever who was priced at $1200. When I received my funding paperwork I was shocked that it would cost me double by the time I paid off the agreement. So I asked for a payoff balance and that $1284 was actually going to be $1441, this is the amount I had to pay only 2 weeks after adopting the puppy, my first payment with Monterey was not even due! I paid $149 to pick up the puppy, $390 extra just to get out of this lease agreement, thankfully I paid it off or else it would have cost thousands more over time, what a waste!

    Verified Reviewer
    Original review: Sept. 30, 2017

    I'm paying for an online program that uses Monterey Financial to finance their program. I called on Tuesday to ask what my total balance was including all fees and they told me $343.72. I confirmed the balance due several times and emphasized including all fees. They charged $354. My bank declined it. I called their customer service and I was told that they charge an additional fee for payments made online. I clearly asked the rep when I called the first time to confirm the total balance including all fees and I explained I was making the payment online and I was told $343.72. Now they are charging an additional $20 for insufficient payment.

    Verified Reviewer
    Original review: Sept. 20, 2017

    I have received two past due notices for $17.02 in the last three days threatening to turn me over to collections. I have my account set up on a credit card. I call in to see what's going on and am told I didn't pay the August bill on time so every other month is showing to be 30 days late. If I mail in payment it is $23.08. If I pay on the phone right now it is $38.08 because there is a $15 surcharge to pay over the phone on a credit card that is already set up for monthly payments. I'm also charged $6.00 per month just to pay this company. What a joke. This must be how they make their money with ridiculous fees. Be sure no medical you have is ever financed through these people. They are ridiculous.

    Verified Reviewer
    Original review: Aug. 22, 2017

    This company is not set up to smoothly handle accounts. They not only do not pick up but when they call you back out of the blue, they have information that is not updated. Very poorly managed company, and I would recommend avoiding this institution if you can. If a company does not pick up their phone when a consumer calls, they are not in business. When your credit gets hurt, it's too late.

    Verified Reviewer
    Original review: Aug. 5, 2017

    They purchased old timeshare. Note that the company went under and it was $6300. So we kept telling them there is no timeshare bill but all their fees keep totaling up to over $12000.00. We want to purchase a house and this ugly blot won't come off of our credit report. What are we to do?

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    Verified Reviewer
    Original review: July 17, 2017

    Hello, my name is Paul, and even though I never suffered from a scam like this a sibling of mine has. My sister and her husband always wanted a pair of huskies. They live in Hamburg, New York and financed 2 dogs in a pet shop in the Erie County area. They paid a huge down payment for the dogs, since both cost over five grand. The dogs were financed under Monterey Financial Services as well. I am amazed at reading all these complaints. I had no idea all of this was happening to so many people. My sister wants to spread the word, which I'm helping her out with.

    She's also pursuing a lawsuit and sounds enthusiastic on getting a great settlement because of this scam. At first I thought she probably wasn't heading anywhere with it, but seeing how she's a client of a national law firm and how many people have been scammed all over the country there could be great settlements, especially since almost all the cases I've read on this site are from folk that have spent thousands of dollars. Hopefully this type of activity stops. WE HAVE TO UNITE TO MAKE THIS TYPE OF SCAM STOP.

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    Verified Buyer
    Original review: July 11, 2017

    I had to take out a medical loan and Monterey purchased my loan and I am now making payments on this loan. However, when making payments on this loan through auto draft I saw they were taking a $20.00 fee and never told me that part of my payment would be going toward this fee. I cancelled the auto pay and then called and tried to pay over the phone/internet only to find out that would $10.00 fee just to pay on this principal balance. I made that one payment then was told by someone to just set up bill pay with my bank and then you won't be paying any fees to this company.

    These people were rude and ugly all because you are in need of medical supplies and paying as much as you can is just awful. It seems as though they always want you to be in debt with them and I learned that there just loan sharks. It's so sad that these high crazy fees are even allowed. I am desperately trying to end this madness as quickly as possible. A true rude rip off company.

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    Verified Reviewer Verified Buyer
    Original review: July 7, 2017

    I ordered an insulin pump from Minimed and they offered an "interest free" 12 month payoff amount. Little did I know that they hand off their accounts to Monterey Financial Services. Which I would have been fine with if not for Monterey's ridiculous fee structure. When I first got the robocall from them, I thought it was a scammer, but I google searched them and after calling them and Minimed I found out what had happened and made a payment. For my first payment, they charged a $6 "service fee" and then a $15 "other" fee. Apparently, there is a $15 fee for payments over the phone. There's no explanation of what that $6 service fee was.

    Payments online have a fee of $10 each. I set up autopayment (for which there is still a $2 per payment fee) but somehow their system didn't work (I suspect the bank declined the charge which wouldn't have been Monterey's fault) so I called to make a payment and they wanted to charge their $15 phone payment fee. At this point, it was becoming clear that they were going to be charging either $10 or $15 a month just to pay them which was a ridiculous rate of interest on my "interest free" payment plan. I ended up paying one more $10 online fee to full pay the loan and get out of it. But a word of caution for all you Minimed customers out there. If they offer a discounted upfront fee vs. a higher "interest free" pay over time amount. Don't take the latter option. It's not really "interest free" when you take into account Monterey's fees.

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    Verified Buyer
    Original review: July 4, 2017

    I took my time and thought I had done my homework, I purchased a puppy from The puppy boutique in Florida. I signed the contract with WAGS hesitantly because of the terms. The worker at The puppy boutique by the name of Glenn assured me that I could do the early buyout, without having to pay the added fees. My baby was $3000, however, the contact stated $9286. I told WAGS and Monterey Financial that they were ** crazy if they thought I was going to pay $9K for my dog. I have left messages and they called me back, no one has been rude because I don't play that. I have agreed to the early buyout paying 2 payments, including the interest of $330. Payment 1 was made in June 2017, before the 15th of the month and the last and final payment will be made this month, July 2017.

    I was informed that the company has a monthly buyout, but you have to pay prior to the 15th of the month to avoid the interest charge. I actually went off on them because the WAGS lease is conflicting, I do not have an account number for Monterey Financial, they refuse to give me a written letter stating that when I pay off the 2 payments I'm done and lastly they reported on my credit the $9K and not the $3000 I actually was approved for. I refuse to be scammed and will seek legal counsel should my last payment this month end up being an issue.

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    Verified Reviewer
    Original review: June 18, 2017

    This company is the worst. If you are reading this and making payments on your Monterey Financial accounts... You, me and everyone is getting screwed over. I have set up an automatic draft. Twice now they make me pay the 15$ to pay over the phone every time... You're ** now. It's better to let it go into default than pay these guys 110% finance charge and take our money. Look my bill is only 65.07. I really pay 85.07 and only 33.20 goes to my principal. Ok people now pay attention. They lie to us telling us that it's only 18% off but only half is going towards the bill and the other is in their pockets. They will lie and rap everyone who falls into the hanging tree we call Monterey Financial. You and I just got hung.

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    Verified Reviewer
    Original review: June 15, 2017

    Opened a loan with the through a pet breeder located in Jacksonville, Florida. This was at the start of 2015. In October 2016 I paid the PAY OFF QUOTE which was nearly $300 after paying $2100+ even though our due was $1500 (true story). I haven't received ANY bills or notifications in the matter. Upon paying them off, they alerted me that there will be NO FINAL BILL OR RECEIPT OF TRANSACTION. What kind of hellish system is that? So there is no proof that I ended my loan with you guys, really?

    Now in June of 2017, I am getting bills from them and CONSTANT phone calls. I'm talking 3 a day from these SOB's while at big meetings in the office. They're saying I owe them $119, then $200, then $241? The figures don't even add up, these don't even equate to my previous payments. The worst part? I am 31 points DOWN on my credit score solely because of these guys! I have the Sanctions Compliance team at the massive financial institution that I work at opening a case against Monterey Financial. DO NOT DO BUSINESS WITH MONTEREY FINANCIAL.

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    Verified Reviewer Verified Buyer
    Original review: June 10, 2017

    I bought a puppy and financed it through Monterey Financial. I decided I did not want to be bothered with this company after realizing there is a charge for every damn thing. If you opt out of automatic debit payments, it's $10.00 per payment. If you opt in with automatic payments, it's a $3.00 charge. Either way they are charging you. Also, I financed the puppy for $1600.00. When I looked at the amount I would be paying for the puppy, it would have equated to 350% more than the original price. So I decided to pay it off early. My payoff amount, a little more than $1600.00.

    Sooo this little voice in my head told me to check the account and make sure it has a zero balance. Well lo and behold, my account says I still owe $3700.00! Are you frigging kidding me??!! My account states my next payment is December 10, for $47.00! Hell no! It's a crying shame I saw this today, a Saturday, when they are closed but please believe I will be calling them first thing Monday morning. And they better remove that balance from my account.

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    Verified Reviewer
    Original review: May 15, 2017

    This company does not even deserve one star. I got a good deal at a shop to rebuild my transmission on my truck so I decided to finance through them as this was my only option needing transportation to get to and from work. Everything that I was quoted ended up being higher: payment amounts, interest rate, etc... About 6 months ago I saved up the money to pay the whole loan off in full, I was told everything was good to go, I also have not had a payment come out in over 4 months from my bank account and now this morning they took money from me. Customer Service is God awful, sit on hold for 30 minutes at times only to be talked down to by a customer service rep multiple times. STAY AWAY!

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    Original review: May 4, 2017

    I purchased a water filtration system costing almost $3000.00. The water filter company was using a loan company called Loan Hero. I signed the contracts and faxed them in and was almost immediately approved for the full loan. When my water system arrived, I was in a hurry to install it and accidentally cut a hole too big in my stainless steel sink, but as time went on I started to wonder about my loan. I never received a payment book or even an invoice. They did have my phone number and could have reached me at any time. Two months go by and I call the Loan Hero telephone number that was on my contract. I got a rep (at least I think it was) that said that Loan Hero was not in the financial system except for education and all items were sent out for IMMEDIATE COLLECTION regardless of the contract and hung up. Further attempts only met with non English speaking people.

    1 week later I received a folded 8x11 that said that all records were transferred to Monterey Financial and give a California Phone number. When I called to ask for more information, I was told that they would send me the payment book when the records reached them. As of yet I have No payment book, however the company has bent over almost backwards to try to assist in repaying this loan. Other than the first month payment was missed (because of Loan Hero) I have only missed one payment and I still have a confirmed financial total of payments as $3086.00 or something like that. I know only one good record will not bring up the negative of this company, but it is a positive and one that I feel is needed. Also, after careful inspection, I have discovered that the majority of the complaints are also against WAGS! A quick glance at their website does, in fact, look like a LEASE!

    Please be careful before faulting the credit company because they are only doing this because of the way the contract was written. I suggest that people that have little or no experience with contracts, contact a lawyer before signing ANY contract. I have been with this company less than a year, and I have absolutely no complaints.

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    Verified Reviewer
    Original review: April 24, 2017

    We wanted to get a small dog for our son and after checking out some local shelters became very frustrated after not finding a pet to love. We googled some area retailers and came across Luxury Puppies. They were great and had a variety of puppies to choose from but. When I was hesitant about the $1100 they suggested I could finance the puppy, which sounded good to us. We drove 20 mins out and looked at the selections of puppies. We fell hard for an adorable toy Yorkie. After spending over an hour there they drew up our Wags Lending approval and suggested some take home items they had available.

    So we're all ready to go when I see this contract they want us to sign. It was double the price they stated and had monthly payments and buy out options. I was immediately angry and told them I felt deceived and bamboozled. They explained and proceeded to show me how other clients have used Wags Lending and had no complaints, that clients have the option to just pay the purchase price of their dog within the month to avoid all those high interest costs. I was under the impression I was financing with an early buy out option, not leasing! And even after paying double the price they want an additional payment to "purchase" the dog. I am beyond upset. This is the worst, most deceptive company I've ever come across. How has a class action lawsuit not been filed against these people? I for one will be contacting a local office to do so!

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    Original review: April 9, 2017

    This is the 1st negative review I have ever written and they deserve it! I took out a medical loan for surgery almost 2 years ago through United Medical. Monterey Financial bought my loan from them a month or so after I had taken it out. I was making my payments on time and realized that only about $10 was going to my principal each month. Even when making several payments a month, nothing was being applied to the principal. They give you a run around every time you call with questions, the people they have answering the phones are rude and not professional at all, each one tells a different story!

    I would NOT recommend doing any type of business with them at all. The company is trash and as far as I'm concerned the employees are as well considering they lie and steal from innocent people daily. I stopped paying them and they reported me to the credit bureaus, adding on an additional $2000 more than what I owed them when account closed out. Even in collections they still won't receive any more money from me. Please reconsider if you're needing a loan, look elsewhere.

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    Original review: March 14, 2017

    They are scammers. I purchase a dog for 3400. Dummy me didn't read the contract BECAUSE THE GIRL AT Breeders of America told me 3400 and didn't bother pointing out 6400. Definitely the girl didn't explain to me that the company charge you double the price. They give you one price and you wind up paying double 6400. They are scammers... this company is cahoots with many other companies and they should be stop!!!

    Verified Reviewer
    Original review: March 7, 2017

    If could rate this company with zero stars I would. Was rushed through the financing part of this purchase. Was told terms that were not on the contract. When I Read again I was mortified of the terms and called the owner of the shop to return my dog, next day. Was lied to again, and told that I was misunderstanding the terms. Paid for the dog almost to its entire purchase price and when I called for a payoff amount it was for another bogus amount almost 5K. The 2k I already paid was as if I had never paid anything at all.

    Have complained multiple times, same story. No manager is ever available and they threaten me and continue to harass my phone. They have now sent me to collections and are ruining my credit. This company is a fraud and they treat people like crooks even when they mess up with their billing and fail to input information correctly. They also fraudulently report to credit bureau when they fail to input a payment correctly. I recently read an article on Bloomberg and it is almost verbatim of what I experienced.

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    Verified Buyer
    Original review: March 7, 2017

    We would never have chosen this company with this kind of interest rate and shady additional charges and ridiculous fees; however, we changed to a "point system" with our timeshare. They were in with Monterey and got kickbacks. All $3500 was for program changes in order to process points... Ha ha. They have been drafting my card for over a year with no problem... Until I was a victim of international fraud and my bank changed my card number for security. Monterey charged me $45 and would have added more to take my new card through their rep for the payment. Claimed I had voided the contract. Would not adjust off any fees although I was a victim.

    Had they drafted my account and not the Visa associated with the account, the draft would have gone through. They waited to notify me until late fees could be charged! I will pay this off ASAP and pray that all of the thousands of bad reviews on them will fall on someone who can shut them down... Truly a shady business to let operate in America... Shame on all of us!

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    Original review: Feb. 15, 2017

    I purchased some training to work from home. I was told it would cost 300 dollars. The next thing I knew I was asked to sign a contract through Monterey Financial. I was told 60-day money back guarantee. After ninety days they would draw a monthly payment of 83.00. The first month they took the amount out, it was unexpected but fortunately it didn't overdraft. I contacted the man and told him what happened. He told me it was a mistake and he would tell them to wait 2 months before they take any more money.

    Five days before the 60 days were up I contacted them and said I wanted a refund. I was unemployed and the program didn't work like it was suppose to. They agreed over the phone and I did not hear from them again until I received the email telling me the payment was due and if I didn't make the payment it would show up on my credit report. Unfortunately I didn't see all of the reviews until after it was done. I didn't get the training promised. I didn't get the refund I asked for, all I got was an email wanting money. It's been six months since I started the program and I still haven't made enough money to make a single payment. I can't believe this company is still in business. I wished the government would investigate them and FINE THEM, maybe charge them outrages interest!

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    Verified Reviewer
    Original review: Feb. 10, 2017

    I was told that my payment did not go through so I had to make another payment. So I called on the 2nd of the month and was told that the first payment went through and that the 2nd payment would be cancelled. Now both payments went through and they continue to lie about what they did. When a person asks for a supervisor they always say that there are not any available. This is a company that no one should go with. After I pay them off they will not be used. I recommend that anyone looking for credit go elsewhere. This company is a total rip-off and over charges for their loans.

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    Verified Reviewer
    Original review: Feb. 10, 2017

    Everyone on here was lied to into signing an agreement that was sold as financing. Only later to find out they were making a lease payment on their balance. There has to be a lawyer out there that can tear these people apart. I signed a blank square and they added my signature to this "lease" agreement that I never even saw until after the fact. That HAS TO BE ILLEGAL!!!

    Verified Reviewer
    Original review: Feb. 9, 2017

    Today I had a question to understand the difference between a buyout plan and early termination. A extremely rude low class representative said "let me explain because you obviously don't understand". I interrupted her and asked her not to speak that way. I'm the customer and her job is to provide customer satisfaction. She said "you can complain about me my name is Kia extension **". I can understand why Monterey financial rating are so low because they hire the worst people who are on the low end like Kia. I have never been spoke to by any customer service rep. When dealing with wages lending they are outstanding. They have it right, but Monterey financial need to revisit who they hire. All I want to do is pay off this debt and be rid of this institution and make sure people NEVER go through this company.

    Monterey Financial Services Company Information

    Company Name:
    Monterey Financial Services
    Website:
    www.montereyfinancial.com

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