Consumer Complaints and Reviews
The company they provided was a bunch of bs. They told me I was approved. I went through the whole process. Told again I was approved. Would receive the money in 2 days. Then I get a call saying it was not approved. And they don't know why. And will not give me any info as to what happened and why it was not approved.
The online application was quick and simple. I would recommend all my family and friends to experience the hassle free way of borrowing money since this eliminates having to take time off from work to go to a lending institution and wait to be approved.
The Best Lender Matching Service! I had an emergency, unexpected expense pop up. I heard about online pay assistance so I began my search. Money Mutual was THE ONLY one who matched me with a lender! The others kept throwing me in a circle; multiple emails leading nowhere! I appreciate the accuracy, speed, and assistance I received from Money Mutual! Please try this first to avoid unnecessary false leads by the others!
Seemed insightful on their products and services and were very appreciative of my business do it seemed. I probably would return as a customer in the future if the time were to occur that I may need their services again. I only received a payday advance or borrowed against a future paycheck that I would receive about two weeks or so from the date that I got this short term loan. I feel two weeks was a reasonable amount of time to pay back the loan that I got from however the rates of interest could have been Lower than what they were.
My husband and I were looking for a loan for our first time buying a home of our own. We worked with Linda and she was the nicest most attentive agent that I have ever worked with. She helped us find a mortgage that would work the best for us. The extras were so great! Linda really worked with us to help us find a mortgage that would work with our budget. She also helped us figure out the best plan to pay everything off on time and maybe even early! We have never been happier! The repayment options are so great! We're finally going to own our own home! The additional fees are so great!
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The customer service itself was good. They were helpful and friendly. They gave me advice on paying my loan off quicker. They answered all the questions that I had. There really wasn't any extra services to rate. I was just happy with the service but not so happy about the rates. But beggars can't be choosers. The repayment option was decent. I have chosen to pay twice a month in order to avoid paying more interest. Plus this will pay it off faster. The only additional fees that I know of with the loan is if the loan is past due so many days. The fees seem kind of steep but that just encourages me not to be late.
This was a complete rip off. Nobody helps you. You can not speak to anyone. They continue to take money out of your account. Had to finally after a year close my account. Not sure what extra services but I would not use a payday loan ever. It works for short term when you need the money but cost way too much in the long run. Your principal never gets paid off just the finance charges. Will charge you ridiculous fees. Never seems to be paid off. It is a crazy amount of fees. Never get a payday loan.
Very helpful agents. They really value your time. Very happy I chose to use money mutual. My only complaint would be is that repayment for the loan is a bit expensive. They offer many options that allow you to repay the loan in a comfortable time frame. They can take payments directly from your checking account. Very forgiving deadlines. There is a 60 day max on paying back the loan. I find this convenient because I have other bills to pay on top of repaying the loan. The additional fees are tricky. When I did the math they charge you about 35% on the loan which is about 10% higher than local loan institutes.
I'm very happy with the customer service department. It is very reliable and I would recommend this to anyone who wants to use this service. The extra services for Money Mutual is excellent and I would recommend this to anyone who wants to use this service and pass the word on to their friends and family. This is ok as payment fluctuation happen all the time so that isn't one of my favorite parts. The rates can get a little high so therefore it's not for everyone ok. Not perfect. And there's the additional fees that get for service late and start up after the loan. There needs to be a better system for additional fees. I wouldn't recommend this to anyone who wants to use this.
These people are crooks! I took out several pay day loans to get caught up a few bills and once I thought I paid them all off entirely, I really didn't not knowing that my payments were going only to the interest and not the actual principal balance. This company should not be in business at all and they link you to these loan companies that charge you an arm and a leg just to borrow a small loan. It's ridiculous and I will never do business or borrow from these crooks again. If you don't pay back the loan as scheduled from these people, they will forward your account to an outside collection company who will threaten you to court and want to charge you all those court and attorney fees, but thank goodness I never had to go to court. But Please avoid these people at all cost if you can.
The application process is fast, and you'll get the loan if approved in a day or so. I applied online. It took about ten minutes to fill out the form, and I was approved. The customer service answers any questions that I had regarding how long it would take to pay back the loan, and what happens if I am late. I thought it was good to help me make a better decision on my loan. The repayment option for me was to pay the loan back within two weeks. I would have liked more time but this was acceptable. The other option to pay the full amount before the two weeks would have been impossible for me to do. Additional fees can be $40 late fee if it goes past the due date. I think that is a little too high for the late fee. And it is also charging you per day which can add up too much if you don't watch out.
Their customer service is AMAZING! They are there when you need them, ready to help you out. They are friendly, reliable and best of all, they care about you as a customer. They do not have too many extra services, but the ones that they do, were extremely helpful to me, and I am sure they will be to EVERYONE else. It was so easy to pay back the loan I took out. Their customer service was there ready to help, and they have plenty of repayment options that are easy to understand. There are not too many additional fees. However, you are not aware of them, since no one explains to you what is an additional feature and what is not.
They are very helpful and kind. Great to work with. They care about you and really want to help in any way they can and take the time to explain things and get you through it as fast as possible. They do offer extra services that can also really help you which is really great as well and people really like that. Don't know a lot about the services but they are willing to help you find out. They offer different ways that you can repay them which is great and that can really take off some of the stress of owning money to someone. They do all they can for you. They have some fees but that's to be expected. That's how they make their money. That's how they stay in business. Everyone has some kind of fees no matter where you go these days.
Gave me the rates I needed when I asked them for a good deal, very favorable indeed. I thought they were great on the phones too. They got to me in a fast manner that I liked. Overall I was given a great rate and a payback time that fit my needs. Besides that, they overall were great to work with and really helped me out. I got a great repay date at a rate that fit my paydays and got them paid back in a very timely manner. That made me feel better than I did before. There was just a rate they charged me. No over fees because I was on time of course so it was all good on my end overall and had no issues.
I like that they are an reliable company that cares about your struggles and has a patient and very trustful customer service and system. I also like how they walk their customer through the process when talking on the phone. It's very great and helpful.
They approve anyone for loans but when it comes back to owing them, they take way more out of your account than expected. They are a total scam. I was approved for $250 and like others, the company took $450 from my account. Additionally, I had three other company deposit funds into my account without my knowledge. They were supposed to help me, not scam me. In addition to that, many others have gotten this problem. The ratio is totally unfair. I will never use this service again and I do not recommend it. I had to file bankrupt and they still sent spam mail to my P.O and email. People have made so many complaints about this website. They take out more than they should. Especially with struggling families. They do not care and it's a never ending cycle.
Do not get a loan from this company! They commit fraud. The loan % they charge you is different than actual loan. I got a $1000 loan and after 4 payments, tried to pay it off early since the guy I spoke to on the phone said I would pay less than loan. Wrong! I owed more than double at about a 400% interest rate. These guys are crooks and should not be in business. I even filed a BBB complaint and what a surprise, they never answered!
Paid $1,935.18 for a $575.00 MaxLend loan (including the fee). Please? Don't do it... no matter how desperate you think you are... if you get into a bind, these people are not the ones to be played with!!! On December 24, 2015 I willingly borrowed $500.00, knowing that I'd owe MaxLend $575.00 after MoneyMutual referred them to me based on my request for a short term loan. So, after they contacted me I made a few short term loans and repaid them on time from MaxLend. But when I didn't repay my last loan (3/3) on time in January 2015, I was informed that my new balance was $643.77 (Principal of $515.00 + Interest of $128.77) + $80 late fees due that day and an additional $40/day that I hadn't paid the new balance off. Then it was explained to me that if I made a payment by March 13, 2015 of $213.77, my new balance would be 537.52!!! WTF?
So by February 18, 2015 I had made $431.31 in payment but my balance due was still about $718.00. Then on February 27, 2015, after paying $203.77, my bill went down to a whopping $643.77... Doing the math, yet? Yup, I only paid $75 towards my original fee of $575.00 after 2 months of 4 payments adding up to $621.32. I won't continue to bore you with my payment schedule, but I finally got this pig off my back in June/July 2015 with an extra $1,360.18. If I had that kind of money to throw around, I damn sure wouldn't be giving it to them. I'll never borrow from them again. There are other companies worth your hard earned dollars for the quick loan so keep searching. But this Indian sovereignty is a shark.
You would be better off going to a loan shark. I made 8 payments of 129 for a 500$ loan. I paid it off today for 465. How can they possibly be legal?
MoneyMutual connected me with a lender: MAX Lend who offered a payday loan of $336 at an interest rate of 779%. Would have monthly installments of $215 for 6 months. You do the math. Insane and predatory website. Stay away!
After signing up all it does is forward you to shady payday cash advance and check advance places that are impossible to ever pay off. Since they have your personal info on file they can take what money when they want without permission. STAY AWAY!!! IT'S FALSE AND A CON.
I am not surprised that people are dissatisfied with this business. Montel affiliates himself with substandard products. His Health Master blender is a piece of junk that fails and they won't stand behind the warranty.
I took out a pay day loan for $200.00 just for an emergency bill. I was paying $90 every 2 weeks and after 4 weeks checked my balance. The amount I was paying wasn't even going towards the balance of the loan, it was simply to renew the loan and only interest. They then had their website hacked and I received a call from a man saying he was from the government and he gave me my social and address telling me I owed thousands of dollars. He even spoofed my employer's number and said he was at my job. He was vicious. When I contacted money mutual they said he was not sent by them. I then found out these scammers had ALL my info from money mutual's website.
I applied for a loan. Was approved for only 400.00. I would of had to have made 16 payments of $120. For a total of $1920.00 pay back. I thought loan sharking was illegal. So how can they do this? And shame on Montel Williams for promoting them!!!!
I was a new customer submitting an application via phone for a short term personal cash loan.The pre-recording requirements for getting the loan was misleading to qualify for a "matching lender". In the prerecording qualification, the requirements stated you need: 1) to have an active checking account, 2) make more than $800 monthly, 3) have an active email. I met all of the recorded qualifications to apply. Nowhere in the "pre-recordings" was mentioned you needed additional qualifications to be matched with a lender. Personal information was required to be given to a phone representative (including my checking account & ss#) before the application was submitted to a network of lenders. Although, an explanation of the loan process was read to me by a Money Mutual phone representative prior to authorization of submitting the loan application; the OMISSION of the possibility to be unable to match me with a lending institution was not properly explained.
The emphasis was on specializing in networking with lenders that could have the money in your account as little as 24 hours. In fact, I was informed that the lending networks associated with Money Mutual does not "generally" take credit worthiness information from Experian, Transunion & Equifax. Needless to say, I did not receive the loan via phone & was instructed to apply online as a returning customer. Since I didn't get a loan with a "matched lender", why would I be instructed to apply online & click "returning customer" when I was a denied customer! These play on words gives false hope & misrepresentation to people such as myself who generate an income well above the qualifications but cannot obtain loans the traditional way. 1-800-555-2274, call them & see if my claims are valid.
Be very aware of what you are giving Money Mutual. Montel should be personally sued for what this supposed company does. In a very tough situation, I filled out the form and didn't know what to expect. I was matched to loan company and examined the documents. Once I noticed the interest rate of 919% (and NO it is not a typo) I tried to cancel the loan. The loan company deposited the funds into my checking account. I contacted the company several times via phone, email, and chat. No answer. The first payment went out of my account for $280 causing more problems for my account. I did not not want the loan but had no ability to cancel it. If I pay according to their terms my $800 loan will cost over $3,000.
Upon checking with the Iowa State Board of Banking, the company that loaned me the money, an Indian owned business, is NOT authorized to loan money in the state of Iowa. Mountain West Financial MUST have a physical presence in the state of Iowa in order to loan funds to Iowa consumers. That is in the Iowa Code. So - I have faxed the documents to the state of Iowa whereby they are investigating this company. Had to put a stop payment or freeze on my checking account. According to the state of Iowa I should only pay the principal on the loan and that is it. It is ILLEGAL to charge 919% interest on a loan!! DO NOT USE MONEY MUTUAL!!
Rip-off and a big scam. I took out a $500 loan and they have been charging me $90 interest along with $120 per month. Checking my account I've already paid $850! And when I called them, they told me I had another $360 to pay off. So all together, I'm paying $1,300 for a $500 loan. It really isn't fair that they’re doing this to me and there's nothing I can do because they said I should've read the contract, but that has nothing to do with the fact that I'm paying this much. Also, if you don't call them, they'll keep renewing your contract.
Please no one should take money from Money Mutual, they are thieves. I took $300, they told me I would do $90 payments with a $90 interest making $390. I checked my account only to find out that they've taken a $90 payments 6 times making $540. I called them only to be told that, "Oh, the $90 payments is only for finance charges," and that I still have an outstanding $390 to pay back. Meanwhile, I have made payments of 540 for a $300 loan. My question is who give companies like Montel Williams Money Mutual the right to steal from poor middle class people this way? How can these type of companies be stopped?
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