Merrill Reviews

My experience has been nothing but positive. My investment portfolio has grown about 12% over the past year...respectable, considering the economic turmoil. My advisor has reached out to me several times to discuss options. One big advantage is Merrill's relationship with Bank of America. He helped arrange the initial payment schedule for our mortgage and, when we decided to change from monthly payments to bi-weekly payments, he helped us navigate the process--basically filling out the forms for us so that all we needed to do was sign them. Truly stellar!

Looking for attorney to sue Merrill for defrauding my 90 yr old mother. They are misusing people for Account retention. They are known for this policy. I will never recommend these illegal people.

Merrill Lynch provides abysmal customer service. My recently deceased family member had mutual funds in Merrill Lynch and I was one of four beneficiaries. After their passing, it took us about two months to obtain the funds. As we turned in notarized forms, set up cash management accounts for an expedited process and other tasks, we were continually promised the funds would be available to us in 5 -7 business days only to be told there had been an error that basically caused the clock to reset.

My experience with the Power of Attorney (POA) process at Merrill Lynch has been one of the most frustrating and disorganized customer service experiences I have ever encountered. I submitted POA documentation so I could assist my elderly father with his financial matters. What should have been a straightforward administrative process turned into months of repeated calls, follow-ups, and conflicting information from different representatives. On multiple occasions I was told the POA had been successfully updated, only to call back later and discover that nothing had actually been done to correct the errors made by the back office.

My mother passed away in December, and funds from her Merrill Lynch account were supposed to be distributed to me according to her will. What should have been a straightforward transfer has turned into months of delays, confusion, and poor communication. On December 30, I met in person with a Merrill Lynch advisor at the Palm Beach Lakes branch on Bank of America and provided all requested paperwork to transfer the funds into a new Merrill Lynch account they opened for me. Since then, I have had to call every week to ask for updates. Each time, I was told the transfer was being held up because the account had to mature before it could be transferred and that it would be resolved within two weeks. That explanation was repeated over and over.

The worst customer service! The capability to try and reset your password is extremely troublesome. You must call in to get a release code. It took a very long time to get through, and once I did, I was asked for a phone number for a code to be sent. I gave a secondary number I use and was automatically told Oh it doesn’t match what’s on file, call back again. First of all, you didn’t ask me for on file number. Secondly, it’s infuriating to have to redo it all over again because your system doesn’t allow reps to retype. This should be more customer friendly, it’s ridiculous the loops to go around to get a password reset when you have all the required information.

Can't log in. Called and waited for a person to be told sorry we don't have a tech support department. Don't give them your money. You will never be able to access it again.

I hate these people and I'm calling the SEC on them. Liquidated an IRA on 2/2/26 and still can't get the money deposited into the bank. They have made mistakes. Screwed up cost me money and every time it's an excuse why the money is not in the account. Stay away from Merrill Lynch edge.

Attempted to transfer a few IRAs into Merrill. This was beyond their abilities to handle. The individual that pretended to know what he was doing made it abundantly clear that the clients are the last thing that matters. Beginning with leaving me sitting in the lobby for 20 mins past my scheduled appt while he discussed who knows what with another Merrill employee. After 3 weeks of his "professional" service including 0 returned calls, 0 returned emails, it became clear to not pursue placing funds with Merrill would be a disaster. The alleged professional appeared to only be good at stealing oxygen, other than that no value witnessed.

Horrible experience - advisor obviously hadn't listened before meeting. Even in meeting didn't hear the issues since chosen basis was wrong he just continued with his pre-planned spiel based on those wrong assumptions. Stress testing applied that was both what would be considered poor advice and one piece pretty unrealistic. Didn't include Social Security income in model. If not for Bank of America requirements would be pulling all of my funds. The after meeting summary was written before the meeting, because again heard nothing with concerns/corrections in meeting.