Merrill Reviews

We have had Merrill-Lynch as our financial institution for years. It was simple. At first we just paid an yearly fee, and got very good service from our broker. Then as the account grew we charged commissions on transactions that our broker always recommended but asked us first if it was ok, but the fees were not broken down. They were hidden in the cost and profit of the investment, so again I asked about how much we are paying. Never got a straight answer but still got good service. Well then after a while we heard less and less from our broker and we contacted him and he said that he has many accounts to manage and he recommends that we switch to an account that gives him the authorization to buy and sell without our authorization because he could get better rates if he was dealing in a larger group of customers. So with a sinking feeling in my stomach and against my better judgement we did this.

These people SUCK!!! The only reason I selected Wilshire Credit was because the loan could be paid off with a credit card. The contract that I agreed to states this as well as the back side of your billing statement. Quote checks and credit card payments made using the automated phone system or online will charged a $5.00 processing fee. I asked this question directly before agreeing to the loan. Now when I attempted to pay the loan off in full with one of my credit cards, SECURED credit card they tell me they no longer accept credit card payments. LIARS CHEATS **, these words I would use to describe my experience with WILSHIRE CONSUMER CREDIT. WILL POST EVERY DAY UNTIL MY CONTRACT LANGUAGE IS RESPECTED.

Yesterday, I met with the VP of Merrill Edge for Financial Solutions Advisor at the Bank of America local branch. Within minutes of our conversation, he assured me that I could open a Roth IRA for my son, who is 21 years old and works for a company that does not have a retirement plan. I told him that I would like to make the annual maximum contribution to his account from my BOA and he assured me that would be no problem once he sets up the account and I will have to answer some questions online when I get home and to answer the questions as if he was answering the questions. While in his office, I got a call and told him that I am unable to talk to him because I am at the bank opening a retirement account for him.

Arbitrary fees galore. I recently opened an LMA account. (It's a loan for God's sake). Shortly after opening the calls from an assigned broker began hounding me to move all of my assets over, to purchase an annuity etc. After the ninth "NO"! I started to get hit with fee notices. These notices stated "Your account has been assessed a fee... etc. No specific reason, simply an arbitrary fee. I'm afraid my good credit will be harmed. I'm thinking about informing the S.E.C. This is OUTRAGEOUS!

We have a BOA account and therefore transferred some money into the Merrill-Lynch account to buy some investments. I am desperately surprised when I bought a 4000$ security which has a yield of ~ <2.0%, I was charged 2% markup. This means after you hold it for one year, your return is negative. The worst part is that Merrill-Lynch/Edge will never tell you you are charged a huge amount of commission. Merrill-Lynch/Edge has been sued twice because of their discarding, illegal, greedy and unconcealed dirty behavior.

I Sat with the advisor and filled out paperwork, signed papers, and he told me the objective is to get the 2 stock accounts changed to my name and then reinvest it with Merrill Lynch. Merrill Lynch would give me the medallion signature needed to do so. He also claimed he has a ton of paperwork to fill out with this. A month goes by so I show up and he acts as if we never filled out papers.

I went into B of A to see about a line of credit. I was steered to Merrill-Lynch in the process, with B of A telling me that I would get a preferred consideration, the more connections I had with the bank. I was looking for a new broker because mine had left his firm, BUT I wanted my funds held at Franklin Templeton and just have a broker associated with the account. I was inundated with paperwork between the broker and the bank, so (my mistake) I trusted and signed. I know the ME broker understood me. In essence, they stole my account. It has taken me months to get this settled. After being stone-walled at every turn, I went back to my last firm to get the funds transferred back and then de-networked back to FT. The people at ME are very nice until you want to move your funds. Then they turn into jerks. It's MY money!!

I wanted to roll over my 401K to an IRA when I left my last job. It took 3 phone calls to finally get someone to tell me that I needed to contact the new fund and they will sort it. The first 2 times I called no one knew anything and told me to check the website. I was calling because the information was not on the website. When the account was finally closed I was charged a $95 fee for closing my ML account as well as a $35 annual fee. In the space of 18 months my fund balance was reduced by over 30%.

I was downsized from my employer, B. Braun Medical in January of 2016. My pension fund was held by Merrill Lynch and I was fully vested. In February I asked to cash out the funds, and the representative said he could have papers to me by May and funds disbursed by July. Immediately this sounded suspicious to me. I completed all the papers and promptly returned them. I waited a long time, then received a letter saying they needed MORE documentation. This was late May. So I turned in all that paperwork and called to verify that they had what they needed, and they said I could expect funds to be deposited on July 1st. Nothing. Still waiting. Now I have placed a complaint with the CFPB. When I took funds from my T. Rowe Price 401k it was very quick. I think something shady is going on with Merrill Lynch.

To start with, Merrill-Lynch held my mothers pension fund. She had originally listed my father as the beneficiary. She was trying hard for over six months to remove her pension and they kept giving her the runaround. My father passed away in March and my mother made calls then to change beneficiary, but they would not accept it over the phone and made her wait for the paperwork to change it. She filled out the paperwork and it was mailed into Merrill-Lynch 3 weeks later and they received it. My mother passed away the following week. There was 1 month and 1 week between my father's death and my mother's. I called Merrill-Lynch several times to see if they had changed the pension beneficiary and they kept telling me they never got the paperwork. This went on for 6 months and they paid the pension money to the estate.

My mom, who is now decease updated her beneficiary form August of 2013. Well, after speaking with the relationship manager, I was told the form is invalid and I must go through probate. My mom passed April 16, 2016 and no one bothered to contact her to fix the problem. The person I spoke is not very helpful nor was he able to locate her past beneficiary forms. I requested all documentation concerning her estate and my emails were ignored. I am now seeking legal advice because no one will supply me with my request. Please be aware of this company and make sure everything you sign you get a copy and give a copy to someone you trust.

Looks like all agents want to open your account instead of giving proper information, like Eric did to me. He hung up on me as he realized that I'm asking too much information. He hung up when I was asking and said, "Have a nice day you..." I will not open any account where customer service is this BAD.

After opened an account, on May 7, 2016, I made my first deposit for 4 checks at the ATM machine. The checks are in a total amount of over $3,700. Since I forgot to endorse them, the Bank sent me a message which informed me their rejections of the deposit due to this problem. The message also indicated that all 4 checked will be return to me for my signatures.

I had a employee stock purchase plan from a former employer (Republic Services). Unbeknownst to me on January 31, 2015 Republic Services transferred the stocks I had purchased from them to Merrill Lynch. I was assessed an "Annual Account Fee" of $65 from Merrill Lynch and received a notice from them that I owed $25.14 because they had automatically pulled $39.86 from the dividends I had received from the stocks. I called and requested the fee be waived and that Merrill Lynch return the stocks to me. ML said they would review the fee and look into reversing it.

Only a few days after signing up with Merrill-Lynch and been nothing but calls every week or bi-weekly to purchase their products. It's sub-par from what you would think a reputable company. Filled an SEC complaint detailing clearly their unpleasant pushy tactics.

It's extraordinarily hard to find tax documents. When I find information about the tax document the site gives me written instructions for which tab to go to, then a link title followed by another link title. Why can't you just provide a link to the destination I need? I just spent 20 minutes trying to model then exercise. It is completely impossible to do so right now for some reason I cannot fathom. But there are no explanations for why this is completely impossible right now. I tried on 2 different computers, same result. I think Merrill Lynch has multiple websites and that those websites don't communicate with each other. Please hire a developer team and a user experience team. This is 2016 - this website (or websites) are straight out of 1991. I need an intuitive, well thought out path to my destination. It's not rocket surgery.

I am appalled with the experience I just had with Merrill Edge. I started the process of rolling over my IRA to an annuity over 6 weeks ago. Upon my initial contact with M/E, I informed them of my intentions and filled out all the necessary paperwork with my agent. As soon as they received the info they immediately removed the money from the account and then the fun began. They had put my money in an account ready for transfer but then I could not get it out. They first told me the paperwork was incomplete. I fixed that. Then there was a signature medallion required.

My husband and I opened a Wealth Management Account 5 years ago with all of our retirement money which was certainly enough to live on until we died and also, leave some for our daughter and grandchildren. After 5 years the Walls/Berdell Wealth Management Group in Richmond VA returned .42% in earnings. Time frame from January 2011-December 2015. I completely freaked out when we lost 50K in August to make it a total loss for 2015 of 61K. To add insult to injury my husband had his IRA in a Vanguard account that subsequently earned 8% during the time these Financial Advisors returned .42%. We are both heartsick about the performance that we paid a 1% fee... For what I ask?

MERRILL Lynch gives people a hard time if they need to take a hardship withdrawal from their 401k. It's my money that I invested into the account. After waiting 10 days to get approved, ML still holds your money for a few more weeks. The purpose of the hardship is to prevent whatever unnecessary expense from occurring. I've been waiting since the middle of December for ML to send me my check. Obviously I need it in a hurry, so I can pay my mortgage company. With ML making me wait an extra month, that's just more money that I owe.

Find another service; don't put your money with Merrill-Lynch. Every distribution (4) that I have tried to do has been mishandled. Whether an education savings account or a mandatory distribution from an IRA it has been bungled. Most have required the same form faxed 2-3 times because it can't be found despite a confirmation of delivery on my end. Despite requests for a call to acknowledge receipt, they never come. After long holds and much searching, I'll hear, "We found it". Most recently my mandatory IRA distribution was handled by the head of quality (ironically) who was helping cover in a busy time. I was assured of the distribution and now on 1/7; I see that it did not happen. My accounts with T. Rowe Price and TIAA-CREF run very smoothly. Stay away from this incompetent organization.

I have been a Merrill Lynch Gran Junction, Colorado customer for several years and I stayed with them during the good and bad time but lately, the customer service received has been deteriorated so much that they forced me to move to a different branch office and to appoint a different financial advisor. I have been treated unprofessional and disrespectful after many years of giving them the trust. I don't suggest to anyone to use ML Grand Junction office.

Needed a title loan, process was fairly painless. Main phone number staff are generally pretty useless but usually nice. I asked to get my loan refinanced and payments lowered by almost 100 bucks 1 year into the loan. Paid off early so I didn't end up paying a huge amount. Got me a pay off notice within a week. Overall, for a subprime lender, they were pretty straightforward and easy to deal with.

In 2013, I rolled over a retirement acct from a previous employer into my current one. ML reported it as taxable income & sent an inaccurate 1099-R. When informed, they sent me a correct one. Didn't update the IRS, though. Sadly, I neglected to make a copy before submitting it. After the IRS asked for $4K+ based on the inaccurate 1099-R, I've called ML 3 times to get a copy. Each time, I was told something different, but promised a copy would be sent (The third time, the rep tried to tell me I didn't need one & could submit something else. I had to throw a fit that time.). Weeks later, still nothing.

Because of my BOA relationship, I transferred part of my 401 K into an IRA at BOA. I also opened a cash management account. The broker/advisor recommended a ''conservative" bundle of diverse BlackRock Funds for the IRA and then just duplicated them in my CMA. No discussion or choices offered. BlackRock. Period. They were underperforming, so I researched them, and the funds have high fees, don't preserve capital, varying degrees of risk, etc., etc. Not really "conservative." Lousy in every category. One hasn't covered its own fees in three years! Supposedly, these ME guys are licensed. Found out that as my accounts were "managed" I would be charged $75 a trade!

I had no plans to start an account with Merrill-Lynch but was introduced to better offer through an adviser who said he can get my money out faster than to issue me a signature guarantee medalion; this is where it began. I had changed my address from my last investment firm which I had planned because I was moving. In order for me to get any funds out I had to wait 30 days or have a signature guarantee card issued from my bank. I was referred over to branch officer to discuss this issue. He had recommended that I switch over to Merrill Edge account so I can receive my funds faster, 2 to 3 weeks tops. What a mistake!! So far it's been over 30 days and they are holding all my money from my transferred check for another 8 days until any money can be withdrawn. 90 days until I can receive the full amount. FRUSTRATED AND LIVID. THAT'S ME, VIOLATED.

200 words will not do justice to what I am going to say about Merrill-Lynch Redding, Calif. But in general 3 withdrawals during the 08 crash. And 3 mistakes by Merrill-Lynch. My son fell on hard times, so I needed money for him. Asked the tennis player Merrill-Lynch employee who was a friend at the time, to take all Taxes and Liabilities up front to have no surprises twice. He listened well. The IRS came in over a year later and seized my business account for $1800 a month Fed & $1000. State for over 2.5 yrs in Taxes & fines because my so-called friends incompetence. Plus the manager there, Don called me 3-4 weeks later about my concerns. They Care. A $70K withdrawal costs me more than $50K. Stay away from Merrill-Lynch Redding, Calif.

In 2002 I lost everything. What was supposed to be a guarantee return or increase turned out a total loss. 1/4 of a million Dollars of my retirement was gone. 1997 to 2002 a M.L rep. single-handedly lost my retirement by enrolling me in high yield bonds that never returned even a quarter of my investments. Thus leaving me 83 yrs old, barely getting by having to have to depend on a service called meals on wheels to eat. My 73 yr old wife is still working up for retirement twice with the same company for 40 some odd years. Please can someone help. I'm not sure on the statute of limitations or how it would be possible to even just have a 1/8th of what was taken back . Please MERRILL-LYNCH HAVE A HEART... I Have nothing to show for my life and I trusted you... I still have every portfolio and all records if anyone could help.

I have been contacting Merrill-Lynch all week, by phone, fax and email and no response. I paid the majority of the money into the 401k, not the company, and by law I am entitled to that money. I have a 401k with Merrill-Lynch, from Teletech. I no longer work for the company and am trying to roll over my 401k to an IRA. Myself and the new company's financial advisor have contacted the ML phone # provided at least once a week for three weeks now and have faxed the spousal consent form four times and still every time I am being told it wasn't received. And the form just states I am single, and always been single. Fax machine states ok, verified phone # and now I am out 2 hrs. worth of pay in fax fees and still ML claiming form not received. Is my next action a lawyer? Do I really need to take ML to court because they cannot find a form? To me that is ridiculous but so is this runaround I am getting every time I call.

I closed my account with Merrill-Lynch in Kingsport, Tn over a month ago because Mark ** turned my account over to a Merrill-Lynch Edge account without my permission and I have been trying to withdraw my money for over 5 weeks and they just keep adding thing to that account so they can keep more of my money. They are nothing but a high paid bunch of crooks. Please people run from Merrill- Lynch because the outcome is very nasty!

Be warned!! Do not trust Merrill Edge reports. Their Target prices are a scam. They are inflated so that customers would buy the stock at a high price and keep their money in the account waiting for the price to go up! GME- Analyst stated Target price $56, I bought at $50... made a loss by selling at $38. SAVE- Analyst stated Target price $80, I bought at $60... made a loss by selling at $48. DAL- Analyst Target price $65, I bought at $49... made a loss by selling at $48. Slowly and slowly I have lost $450,000. Never again would I trust such legalized SCAM ARTISTS. NEVER DO BUSINESS WITH THESE GUYS... I WOULD NOT want ANYONE to go through what I have suffered.

Very poor customer service. I have been promised callbacks for several days in a row, and have got none. I sent many original documents and was promised to have them back in 2 days. They received them on October 21st and I've had zero correspondence. I finally demanded to speak to a supervisor and they were conveniently all in a meeting. After setting a deadline for a call back, before the close of business, my phone rang exactly at 5:00 pm (the deadline) and it was the same CSR that made all the promises to begin with, suddenly she was available. She made multiple mentions that the phone call was being recorded, and I'm sure that supervisor was listening in while she made even more promises to deliver good service. I'm now waiting for the call asking me to consider reinvesting with them. Stay tuned!

I completed an application for a CM account on 10/23/15, received an immediate email that states "In most cases, accounts are reviewed and opened within 1 to 2 business days." On 10/29/15, at the end of business 6:05pm EST, 4 business days later, I called the phone number listed on the email; "Need help? Call us at 866.867.6730, 24 hours a day, 7 days a week." I spoke to a male representative I spoke to indicate that I didn't complete the affiliations portion of the application (wrong, because I wouldn't been able to submit the application without answering those questions); when I explained that point to him, he then said that there may be additional information needed (wrong, because if there was an email would be sent to me once they make that determination; I confirmed via junk mail and inbox, that no email received), when I explained that point to him, he said that its probably still in review.

Submitted application for a hardship withdrawal from account. Submitted all the information, waited and did not hear from them. My husband called and they said they needed a itemized breakdown of the bill we were trying to cover. We asked why didn't they email or call and let us know that or told him that before and they said, "Well, you will have to resubmit it." So again, having to wait about another 10 days for them to review it and process it. We resubmitted it and faxed in ALL the information and called to confirm receipt... Okay, everything received.

My Merrill-Lynch advisor was hired by me during the month of July 2013. At that time the Dow was close to 15,000. Today July 25th, 2015 the Dow is around 17,600. So, the Dow is up over 2,600 points from July 2013. However, my portfolio is down six figures. I am very upset with Merrill and I am looking elsewhere at this point.

Terminate my account lousy customer service. When I terminated the brokerage account run by them they retaliated against me by terminating my self-trade account. They charged me for a third quarter fee, I only spent 2 quarters for that. It took me 3 weeks of phone calls with customer service to get my money back. Crappy customer service. They impose on you useless bonds, their return barely make 3% while they promise you 8-10%. They block some of ETF and mutual funds to trade without giving a reason. When you sell some of the funds early they charge you 40 dollars for selling early without justification, they don't follow up with customer for their brokerage accounts nor they respect your wish. They just lure you to deposit then charge you 1% + internal charges and fee for useless mutual funds and ETF imposed on you.

This company is full of lies. I closed my account and the first rude person I talked to stated that I would receive my initial deposit within 30 days, which was a lie. I called today to get an update on my deposit and was greeted by another rude Merrill customer service lady. I explained to her my issue and she told me that it would be 60 days until I get my deposit back. They hang on to the money as long as they can to collect interest off of it. Sad, rude company. Beware!!!

This company is not to be trusted. They lie terribly. I received information from them that my 401K would be forced out and I should make a decision by a certain date to roll it over with someone else. I had another company that I wanted to roll it over with, but Merrill Lynch gave me an excuse so they could force me out and cause my 401K funds to be taxed. As a result I received $100 less. When I complained to them, they offered to listen to the phone recording. They said it would take 24-48 hours to listen to them and get back to me with a decision. It took 3 weeks, and I had to keep calling them.

On 6/22/2015 the trustee of my trust fund held through Merrill-Lynch spoke with a customer service rep of the company in regards to closing the account and issuing a final check. The trustee was told the total amount in the account and was told to write the check for that amount and the account would then be closed. I received the check on 6/26/2015 and proceeded to deposit it into my banking account. On 7/1/2015 I found out that the check from Merrill-Lynch had been returned due to insufficient funds. The trustee called Merrill-Lynch on 7/2/2015 and was told by the customer rep of the company that he could not see a reason why the check was returned as the funds were in the account.

I have been a ML client for 25 years. I looked at my account yesterday and was astounded to see that my account was "blocked." Without any notice, none, I was informed (I called them from overseas) that ML Edge made a "sweep" of all accounts with a foreign address, will be terminated by August 1st! So the onus is on me to try and get another brokerage account and they'll help with the transfer. Stocks might not be transferable. This is an outrage. There is no recourse, you just have to manage to get another brokerage firm to accept your foreign address. By the way, I am an American citizen. I am stumped.

I am retired from the Kroger Company after 36 years. I closed my retirement account at Merrill-Lynch to put a down payment on a townhouse. After I completed the paperwork from Kroger and they sent it to Merrill Lynch I waited forty days and had not received the check. I called on a Friday and was told by a gentleman named ** that he would research what happened to my check and would call me back on Monday to give me the status. On Monday I received the check and deposited it into my checking account and did NOT receive a call back from **.

I purchased a 2001 Tahoe for 22,000 and after paying off a 5 year loan I finally received my title. My ex-husband, whom I divorced in 1996 and had a criminal restraining order against, broke into my house 3 days after I received the title and stole many files. He discovered the NEW title from the DMV and promptly applied for a title loan from WILSHIRE CONSUMER CREDIT. He had never been on title nor were we married at the time I purchased the SUV. WCC sent a mobile notary to a rural area in Riverside County and on the side of the road where he said to meet him. The notary notarized his signature and gave him a check made out to only him on a loan for my car!!! He then took the vehicle and drove it, lived in it for 5 months or more. When I was contacted by the REPO guys, I was told that there was a loan in default on it!

I just got the loan of $5,000.00 in April 2015. My first bill in May 2015 had a charge of $75.00, which I was told was an admin fee. I paid it in May 2015, my June 2015 bill came in with the same $75.00 fee. I called in and was told that it would be taken off so I called the same phone number again (within 1 hour) to see if my payment was still the same and my payment had gone up $75.00. I finally was able to speak with another agent, the last one hung up on me, was told that it would get taken care of. I asked for a supervisor and she refuse to transfer me to one. She gave me her extension so I could call her back in a 2 days, I did said invalid extension. I finally spoke to someone else cause it is now 2 weeks and no word or email at all, they finally connected me to ** and she put me on hold and said she forwarded to her supervisor, gave me her direct line, would send me an email by the end of the day showing that I would get a credit of $75.00.

Remember receiving the letter from Merrill Edge saying that ** is the financial advisor that I can go for help. As a result, I called him for help on my newly opened account; however, his unprofessional service really disappointed me. When I first called him, the first thing he said was "Who are you?" and he even asked "How did you get my number?" Without doubt, those questions are not supposed to be asked from a financial advisor. However, I decided to give him another chance. I called him a few days later asking for Option application. Still very bad experience. He told me he is a financial advisor and I have to contact someone else. To me personally, I will not call him for more questions in the future.

I have a Merrill-Edge account due to being a BoA customer and the ease of transferring funds along with a $6.95 commission. I also have an OptionsHouse account which I use for options trading which I've had since they were Trade Monster. When I opened the Merrill account I applied for options and after a few days was approved but only at level 1 (level 4 with OptionsHouse) which limits me to only covered call sells. So that was disappointment #1.

I got a title loan with this company for 1000 dollars in 11/2012. I was 7 days late with my payment in 2013 and they repossessed my vehicle. I never received any response back from the company about where my car was or how to get my possessions back. They have shady credit reporting practices. They deliberately removed the initial closed collection from 2013 from my credit report and filed a new one as their DBA Westlake on 5/09/2014. It hurt my credit score, double jeopardy. This company will screw you!

I was quite happy with them at first. Got my loan processed and approved promptly but boy the interest rate really hangs you. I have never missed a month of payment maybe a day or to late and they have been great. MY Dissatisfaction is.. I have sent in my loan Payoff check (all $2880 bank check) about two weeks ago through U.P.S and have a tracking number, to their overnight lock box. This week I see that they haven't updated my account as paid or settled!!! Instead they charged me a late fee for not making my April payment that was due on the 31st.

I have very bad experience with Merrill-Lynch trading services. Placed a trade online to sell my holdings on one of the stocks. The webpage shows the trade submitted, but it never got executed. Though it is market priced trade, it is very disappointing to see this and I lost lot of money because of the trade didn't executed. I had stop limit for one of my holding, this platform can keep those stop loss for 30 days, very short window comparing to other trading platform. Very bad experience and loss of lot of money because of the limitations & poorly designed trading system. I would advice any Merrill-Lynch customer to explore other trading platform, it is worth to spend couple of dollars for each trade and get working system.

I signed up for a wealth management account and am very dissatisfied. The adviser never told me that I am paying high expense ratios for my funds. It looked like I paid about 2% total. He bought me several funds. Looking back, what would work best for me is a small number of index funds, not the 20 or so non-index funds that he bought for me. I have about a dozen other complaints but they all pale compared to this main complaint. I will be happy to describe these other complaints.

I'm having trouble getting my lump sum retirement check from The Coca-Cola Company through Merrill Lynch. I recently had to retire at age 58 to care give full time for my husband who has advanced stage Dementia. Needless to say I wasn't prepared to retire yet so I needed the check as quickly as I could get it. I did everything way in advance to get the check one month after I retired but now Merrill Lynch tells me that I have to wait another month to get it. Why? They tell me it wasn't processed in time. That is not my fault... I had everything in on time. And I got a letter about two weeks before I was expecting the check stating that everything has been received and processed so the check would be cut the first of the month. That didn't happen.

Mother passed away on 10/2/2014 from a fall in the nursing home. She was 86. On 8/15/2014, mother went with her children (me and my sister) to an attorney, to finalize her will, wishes, and last testament, which included revoking a revocable trust, which was no longer necessary. Merrill-Lynch held multiple accounts for my parents over the years. My father passed away in 2013, at same nursing home from Alzheimer's, and left retirement accounts and estate to mother.

I use Scottrade for over 3 years and suddenly an idea came up opening a merrill edge since I have Bank of America account... It took me 3 months opening an account with faxing several documents, proving I am a resident of USA, another passport copies, more papers, phone calls... I finally get approve after they believed that I live in US. :) Then when I say good and want to invest it took me another several phone calls and emailings about funding my account... I am sorry but this company looks so fishy and they even give me my password on the phone, my account was not accessible with my password even I tried correct... Something is not trusty and easy, I couldn't find it useful.

I had a wealth management account which should have provided a higher level of professionalism. This account I had for 1 1/2 years and I decided to close and switch the account to an Edge account which is self directed. I was not happy with the types of investments. I filled out an Edge application and faxed it into their office after speaking to numerous offices that did not have a clue on what to do. They told me to expect one week on the transfer which was identical to my existing account. Three weeks later nothing was done and they claimed they had called, but it never showed up in my voice mail. I had made numerous calls and everyone said to be patient. Not anymore as I transferred my account to another of my brokerage accounts.

Parents have been deceased for over eleven years. I am the only sibling alive and I am having trouble with getting Merrill Lynch to resolve my mother's account. I was just notified the first of the year by Due Diligence that funds were still in the account after all of these years and that the account was about to be turned over to the state. They have had my address but failed to notify me until now. I am dealing with their legal department and with their representative that struggle with the English language. I do not discount the fact that he may very well understand English but has problems communicating in English.

I am very happy with the service at Merrill Edge. I was paying $7.95 per trade at Fidelity Investments previously and get 100 free trades monthly at Merrill Edge. I also like their statements because it tracks the cost basis of each stock that I own and their customer service is excellent.

I am a Bank of America customer with 2 business accounts and several personal accounts. I opened a Merrill edge account because I liked the idea of linking one of my personal accounts to my CMA account. My Merrill Edge account was approved. I was able to fund it immediately. I then was approved for options trading days later and made several trades. After a couple of days of feeling out the software I then received access to the trading Platform Market pro that Merrill edge offers. I received several calls from 2 different Reps there welcoming me aboard. I told them I looked forward to transferring my assets from my other brokerage accounts. Well... without notice they closed my account and left me out to dry in the middle of my account transfers. Worst company ever!!!!!

I am retired and just transferred my 401K, which I was managing myself, in to a IRA with Merrill Edge @ BOA in NC. The agent who handled our account was very helpful and knowledgeable and gave us no reason to believe that he had nothing but our best interest at heart. I told him I had 2 bad previous experiences with other people handling our money, and hoped this would prove not to be another. This money is all that is left after years of saving and I can only hope that I have made a good decision. Time will tell! I will be watching closely.

Today I received an email from a Merrill Edge representative, claiming that I had set up an appointment to speak with them about an investment at 5 p.m. today. I however never have contacted them and have no investments with them currently nor in the past. When this representative called at exactly 5 p.m. Today I explained to this representative that I had not contacted them and ask them how they got my email and my unlisted phone number. Their response was to hang up. They had called from a blocked phone number and the number that was listed on the email was false, I also tried to respond via the email. My email was rejected. I don't know if this was a scam used in their name, or if it was truly the company, at any rate I feel that people should know about this situation and to be aware to protect themselves. And upon reading other reviews I'm glad I have never been interested to do any investing with this company.

After several years, the Merrill-Lynch office in Honolulu decided that they could no longer handle my accounts because I live overseas. I was forced to close all my accounts, including an IRA. Now, to add insult to injury, Merrill-Lynch is trying to charge me a handling fee for an account which no longer exists.

I have read nothing except negative reviews about WCC. Although the interest was exorbitant, I have never had a problem with customer service or making a later payment. The individuals I spoke with have always been polite and attentive. There are always dissatisfied customers with every service-oriented business. However, I am grateful to WCC and would not hesitate to use their services again.

Endless bureaucratic bungling. The broker can't just get its records straight -- specifically relating to the designation of a beneficiary for my accounts.

Does this company know what the left hand is doing when the right hand is moving. They sent a $67k check regular mail "un-tracked" that never arrived - who does that. Then required all kinds of forms so that they can stop payment before wiring the money. Told the money would be in my account in 2 days, it is now 14 days later and I have called everyday and spoke to at least 10 different people who tell me it that the money will be in my account "tomorrow". I am typing this message on 2/5, after just getting off the phone with them with another promise that it will be in my account tomorrow. The service team don't know policy or what they are talking about, and they will say anything (mostly what they think you want to hear) to get you off the phone.

This operation is criminal. I was one month late on a payment when they repossessed my car. My bad, I was late. But really... I was 31 days late with all other payments made on time. I received no communication from them that my payment was late or that they would be taking my car. Not only did they take my car, but getting it back has been a nightmare. You wouldn't believe the hoops they make you jump through. They certainly do not have any interest in helping out their "customer." They took one full day to process the release form after my payment. They got my money, I should get my car. I would never recommend this company and will pay them off as soon as possible to get them out of my life forever. They are disgusting, money-hungry **.

This company has been ripping us off. Got a loan of 3000 - they told me the interests will be 8.0% and that it will be pay in like 2 years. Well, it’s been two ** years and now I owe 4667. How the hell do I owe that…seriously. Never get a ** loan from this people. We should all do a lawsuit on them. I think it’s illegal. We all have families. They took my car once paid 1200 and for what… nothing. If my payment is late is a 7.50 late fee per day. I never heard of that serious **. I am taking all this stupid paperwork to a lawyer coz is not fair. I got a family and I bet others do too.

On December 19, a transfer was made for my CPF related to a sale of shares that I have from my company, but so far have not received my money. I have access my account every day to know where the money is. It is a total lack of respect that so far no one knows. Please tell me where the money is. And worse, still spoke it can take up to 30 days to track the transfer... Nobody can tell me what's wrong with the transaction...

So I opened an account for online trading with Merrill Edge, and wanted to know the best way to make a deposit to my account so I could begin online trading, their response was: "We have decided to terminate your account." WORST CUSTOMER SERVICE EVER!

I recently got married and have a retirement account with Merrill Lynch. While this seems like it should be a joyous simple process I am learning that Merrill Lynch is extremely behind the times on their technology. With my other accounts, it was a simple process copy of my driver's license and/or marriage certificate. They are requiring a copy of my social security card to be either mailed or faxed to a processing center. I am simply not risking identity theft. I also cannot understand why I have to send my social security card via mail or an unencrypted fax. I've asked for alternatives and was provided with none that are satisfactory. It is concerning that rather than have an easy process that doesn't risk my own personal security, I am faced with concerns over how I can protect myself while changing my name. I am disappointed.

My dad, Allen **, had a 401K with his job. He had it in a safe account that did not get very much interest but also was very low risk and he did not lose any money when the stock market crashed years ago because he put it in this account. Last year, he had a very bad accident at work and, because of this, was forced into disability and retirement early. Not long after he retired, an associate at Merrill Lynch called my dad and asked my dad if he would like to transfer his 401K over into a Merrill Lynch account. My dad agreed to do this only after the man on the phone assured my dad that the money would be put in what the man called a "cash account" meaning that the money would be safe and that he could not lose any money nor would he get very much interest. He was told by the man on the phone that, since he retired, he had to transfer that money out of his 401K. My dad agreed to transfer it into this cash account because the man assured him that he could not lose any of his 401K money that he transferred over.

My mother passed August 9, 2011. She had both an IRA and a CMA accounts. Initially started the process to close out her accounts in Mid-2012. After repeated inquiries and back and forth with various Transition team members I have been getting nowhere. I've sent various documents as requested but there was always something missing. Subsequently, I asked for the team to send me something in writing outlining the information needed to expedite the process. Finally, after sending the required documentation, something again was missing. The Team members use the term "It has to be reviewed by our Legal Department." Legal reviews the documentation and sends it back for more information.

Over the last 18 months I have contributed $45,517.87 of my hard earned wages into a Merrill Lynch 401k sponsored by Tidewater, Inc. Today I have a vested balance of $43,695.92... $2,000.00 less than what I contributed over the last 18 months despite record setting markets. Wondering how I could be losing money I investigating my account.

I needed to move my assets. I was referred to someone at ML by a current client. It was a bad mistake. Nothing went well. I needed the assets transferred by specific dates (2 months from when the process started). They were not. Assets were lost by ML in the process. The technology didn't work. Now 4 months later, assets are still missing from my new accounts. I cannot see some assets online and there seems to be no concern. Nothing happened on-time, some assets never got transferred due to ML not providing information necessary, password log-ins did not work, accounts could not be integrated with BOA accounts, etc. Time to move them again. Please do not send me one more "we apologize for the inconvenience" email. No, you are not sorry.

I got a loan for my truck. We asked how long before we get the title, they said it would come in 6-8 weeks (in the mail). That was back in Sept. So now it's Dec 2nd I call them back and say "Where's my title?" Ha, they tell me that it was turned into an electronic title and I gotta go to the title bureau and request for it to be printed! What a crock! Why didn't you just tell the truth to me in the beginning?! I know for a fact that a company that is built on lies will never prosper, just saying if you're looking for a good company don't choose this one.

I had an emergency so I had to take out a title loan. I shopped around to different title loan companies and asked for what their interest rates were for the loans to get the best lowest interest rate possible. I know these title and pay day loan companies have much higher interest rates than regular loans so I wasn't too surprised with they all told me between 18% to 30% interest rates. I went with Wilshire Consumer Credit because I was told it would be 18% interest on the loan which I was fine with it. Took out the loan for $4700.00. Been making payments of $360 per month. I called today to see if what my payoff of the loan would be and find out it is still $4736.00 which I have already paid almost $2600.00 into the loan. I asked why my loan is not getting any lower. Come to find out my payments are all going into the interest payment and my interest rate is 85% not 18%. I was so shocked!

I got a 6,000 loan in June 2014. Before my 1st payment was due I started getting calls from them wanting the payment my banking info so they could just debit my acct on the due date. I refused. I sent my payment in on the due date postmarked to prove it. They held my check 7 days before they posted it then charged me a late fee then the threatening calls started 6 am to 9 pm all from different cities and numbers. They said they were repoing in my vehicle because I hadn't paid. I proved I did. They were rude, harassing on every phone call. 4 months later I paid them off. I got a 0 day payoff Amt. They got the ammo in 2 days. It took 14 days to post payment. All the while they're calling me threaten me for money they already have! .. If you prove them wrong they'll hang up on you. They still owe me 268.00 that I'll never see. BEST THING TO DO IS RUN .. DON'T USE THIS COMPANY. THEY'RE THIEVES AND WILL HARASS YOU TO DEATH!!!!!!

ME does background checks on new accounts. If you are a permanent resident, you will probably be denied, unless you have substantial assets with BOA. We were warned that permanent residents were suspicious and not to give them accounts. If you didn't have a BOA acct, you will probably be denied a ME account. If you have bad credit or parking tickets on your record, you will be denied. We used the eo system to approve accounts and corelogic was our source for data. We would not tell people that we were running background checks, nor will you ever get a notice on why you were denied. This is the truth.

I have been banking with BofA for a while and decided to give Merrill Edge a try since they are integrated with the BofA online banking platform. To say the least, I am horrified by the abysmal failure of their technology and customer support. It took me weeks to open a simple CMA account. There was some information missing on my application so I never heard back from anybody about my application, ever. After two weeks, I wondered what had happened to my application and why my account hadn't been opened so I called customer support and spent about 20 minutes on the phone with a CSR. He told me he needed to verify some information with me before they could process my application. Really?! WTF?? If this was the case why wouldn't you contact me? Why do you do nothing for two weeks and wait for me to contact you? Very strange.

I took out a loan June 2013. They said my first payment was July 6th 2013 of $238.89. I made my payments. The total loan was for $2783.11. I borrowed $2510.00. I noticed that the loan never went down, in fact in went up. I had told them time and again that I am on social security retirement and I don't get my check until the 2nd Wednesday of the month. They never paid any attention to me and called 3 or 4 times a day. I finally sent them $2,000.00 in June 2014. At that point I had paid them $4,380. And they said I still owed $752.85. If the loan was original $2783.11 and I paid $4,380.00? So anyway they took my car, they could not wait until I got my check.

Merrill Edge is a bunch of swindlers with crappy software trading platform. The software didn't allow me to trade in penny increments on options that were qualified under CBOE so I had to round-up or round-down to the nearest nickel or dime for my option buys and sells... This costed me thousands of dollars.

I have been dealing with them on a title loan for this past year. Not only are the phone calls ridiculous! I mean it doesn't matter if you have an arrangement or not, they still call. Now I was told to pay the balance on my account and they would drop the 110 in late fees so I went ahead and paid it off..... Of course now they are calling to collect the late fees and are adding more to it!!!! It is ridiculous how this shady company gets to treat people!!! When you try to reach them and ask for a manager, you are on hold forever, and by forever, I mean they pass you to (I've never had less than 3) different people, then you are placed on hold, there is no more music or anything and no one ever picks up! Had this happen twice yesterday and twice today!!!! I am sick of this BS from these people!!!! I am going to look into what else can be done.

I had purchased a loan with the Wilshire Consumer Credit in the year of 05/2013. The amount in which I was approved for was $2500.00. As of today that loan amount is still at the same amount. When do a person ever see a drop from the payment plan which was explained during the initial process. These people are out to dry anyone dry. I really think they should be out of business. Poor Customer Service, they have all these service reps. whom can't speak a word of English trying to conduct business. Rates are just outrageous. Is there ever going to be an end of companies just ripping people off.

I received a solicit letter from Wilshire Consumer Credit saying that I pre-qualified for a car title loan at a lower interest rate and lower monthly payment. I have had a title loan from your company before. My complaint is that once I talked to your customer service representative "Mauricio", answered some general questions (even though he said he already had my information) and sent photos of my vehicle, "Mauricio" never called me back to say he received documents, etc. I had to initiate the contact (was given his direct telephone number) even though he said he would call back.

Over 14 years with Merrill Lynch I watched my retirement accounts dwindle from an initial investment of $32K to just over $7K. Their advice was consistently disastrous. When I cashed out a Roth IRA that started 14 years ago at 2K it was worth a mere $180. Then they imposed a $75 fee on the $185 for the privilege of returning the sad remains of my account.

I had my car repoed and I guess that was okay for them to steal all my tools out of my toolbox and strip out all my amps. I had the car at the repo yard for 6 days and damage my truck. The repo did on the fifth. Stay there till the 11th and was already on his way to auction where I then picked it up and found all my tools missing, my amps wires were cut, truck was damaged, therefore I couldn't work with no tools so therefore I'm homeless now. Thank you, will sure credit. By the way I only had 5 more payments and now they're asking for more money and won't give me my title.

In 2012, my wife attempted what seemed to be a simple transfer of her retirement account from ML to a local credit union. ML reported the transfer as ordinary income even though we did everything we were supposed to do with the paperwork. We got notice from IRS and our CPA jumped through some hoops with proof of transfer from one fund to another, and we thought it was all settled. A few days ago (July 2014), we get a notice from IRS that we owe $36,000 because of not reporting income from the "transfer". So now, the process begins again where the presumed guilty has to prove innocence.

I did a hardship withdraw. They sent my check to a closed po box, with a current address on my paperwork. (I called three times to make sure this was clear). Next was told check will be next day delivery 25 miles from my home. I took day off from work. UPS said, nothing for me! Merrill Lynch said, "Oh we didn't make the deadline." I called at 9:30 am, UPS cutoff is 4:00 pm! I called again. They said check is sent from Texas. Called again, they said check is sent from New Jersey. I called again, they said 3 to 5 business days (it's been 7 business days!). Called today after not receiving it, the guy said, "We don't know!" I said, "Is there a tracking number?" He said NO! I said, "We live in a world that people steal change from cars, and your company doesn't track $25,000 checks?" REALLY? Everything I have said here has been recorded by Merrill Lynch. I told them to review the tapes. The company is a joke. And we trust these fools with our retirement? Wow! They can't run a car wash!!

I have been trying to help my 90 year old father transfer his funds to his checking account for 6 weeks. Instead of providing a comprehensive packet of forms to sign all at once, we have had to fill out one form after another individually, each time being told, "We need another document". Two authorization forms for a wire transfer have gotten "lost". The company's systemic lack of organization is astonishing. God help you if you are elderly and find it difficult to follow their convoluted phone prompts and rep directions!

M/L recommended The Endowment Fund as an Alternative Investment. Bottom line "loser"! However that's part of investing. M/L reco divesting TEF as provided. Then TEF offered complete redemption which M/L reco I do. Hidden in the small print was a redemption fee. In round numbers, they turned $83,000 into $68,000 in one journal entry. I am in the Private Client Group which means my Adviser has a fiduciary responsibility to make decisions in my best interests. He never said a word. If I was in his position I would make darn sure my client understood that there was a substantial redemption fee. Not the only problem I have had. Trades made larger and longer than agreed, trades that were agreed to be made never completed. I know people will read this and think I am an Idiot to stay with them. All I can say is I am trusting to a fault. And these occurred over a 2 to 3 year period. In closing, this isn't over yet.

Have been struggling with Merrill Lynch to get details on an IRA account left to my two minor sons via their mother. According to ML, they are acting as the trustee of these accounts based on documents signed by their deceased mother. In the first year, I noticed high fees being charged to these accounts. I confirmed these fees were unreasonable with numerous other financial advisors and people. After months of trying to get information & options to move these, I was told they would lower fees. To me, this was only an admission they had been charging high fees and mismanaging these accounts.

They are the work money manager around. You have many other choices and banks to go with. I requested a money transfer. Took them 2 weeks to tell me there was hold on my account for some reason ** reason with compliance. No one called. I had to call and it was an issue I had resolved from before. They will do what it takes to keep your money in their account. They suck.

My husband took out a title loan with a friend as a co-signer,. The amount borrowed was $18,000. In the past three years, the amount paid back is over $40,000. When they signed up, they were told that the percentage was 24.99%. They had them sign a bunch of papers and many papers were shredded and thrown away. When asked why those documents were shredded, they were given a useless excuse. Now Wilshire Consumer Credit is saying that they signed up at 88.55%. I refuse to allow these loan sharks to take advantage of the situation. I had a repossession agent come to my door and while talking with him, he said that it is not unusual for them to change the percentage without you knowing.

I was ML customer for 25 yrs. They encouraged me to switch to Merrill Edge as I dropped below the minimum $250K. Big mistake. The process was/is overwhelming. Took 6 weeks for them to call and initiate the process. They provided conflicting answers regarding automatic deposit of my Social Security checks. Had to be transferred to three different folks to get into the new website. They sent me 9 emails regarding info. I need to utilize the service along with 4 mailings I rec'd. There's multiple 800 #s and web sites to get info. Their advertised 24 hrs a day phone service is a voice-based service with no real person you can talk to for most the time. Many other issues.

I obtained a loan in the amount of $2900.00 for a loan against my 2007 Hummer H2. My payments were $379.00 a month for 1 yr. with a balloon payment of $490.00 due at the end of my loan. I paid all the payments on time and my account is finally closed. Well, I never received a closing statement, or anything stating I paid off this loan. Actually I paid the first loan off and got a second loan with Wilshire Consumer Credit/Westlake Financial. I think it is strange, but anyway, I have made a dozen or so phone calls to WCC and asked for payoff documents and whatnot. Wendy promised me I would get them either by mail or email. Well, Nothing yet!! And yes, you guessed it. I NEVER RECEIVED MY TITLE BACK. It has been about 15 days now since they SUPPOSEDLY mailed it to me. They are in Los Angeles and I am in Orange County (45 mins. away) so I doubt that they even have a loan payoff title department anyway. So tomorrow I will file a report with the DMV to let them know that this is going on; file a stolen title report. It's funny; if you are late on a payment they stock you for it. When they are in the wrong, they just give you the run around.

I switched my Merrill lynch account from Illinois to Colorado. Told them I was doing so to have an advisor near. Only to have them switch advisors three times within the branch. Only to then switch to Merrill Lynch Edge. Only to go to my bank to find out that they had closed my account all together without telling me, including my checking account which had 10,000$ in it but I was receiving returned checks on. Four hours of conversations that ended up back in square one.

It took a year and many phone calls after my husband's death for ML to roll the IRA over to me. Then they did the rollover incorrectly which is set to cost me over $6000 in federal taxes. When I tried to explain the issue with the 1099 form, they wouldn't listen and continued to spout their nonsense even though the IRS code clearly states what they did was not correct. My relationship with ML can't be over soon enough!

I got a call from one of their agents today regarding this Month's car title payment which I had dealt with the week before with another Agent. I told them last week I was paying $100 last Friday which I did and the balance of $131.11 this Friday. The rude woman told me, "Well this does not stop the Collection calls" to which I replied, I am always paying on time and when I anticipate being late, I call them. I told her I did not appreciate her rude attitude since I was calm about it. My records should show I pay on time with only a few instances where I paid a little late but in the same Month. I hung up on that rude woman because she was not going to ruin my day. I received the call at 10:40am on March, 11, 2014. Hello and Good morning!!

I have an account with Merrill Edge.... I've been trying to transfer 50K to myself directed IRA for three weeks. I've been calling every couple of days trying to get this to happen... I've gotten every excuse in the book. First, they couldn't find the original forms we sent out so they asked for the forms to be faxed.... Then they couldn't find neither one, it took another two calls for them to locate the document. Finally the money is taken out of my account and it gets scheduled to be transferred 7 days later.... Run..... run away from these people. I am changing brokers immediately after I complete this transaction...

For the past ten years I have used M/L's asset management and checking services. Recently M/L announced a new service where M/L customers could use BofA's ATMs for check deposits to provide improved location convenience. However after using the service I realized while they were posting my deposit amount to my ledger balance next morning they were waiting four business days or six calendar days to make my deposited funds available to me. The check in question is a $3,100 payroll check that I have been depositing for ten years without any problem and is drawn on a local bank which is domiciled less than 4 miles away. Also, I normally keep $5,000 to $10,000 in my checking account and $400,000 in our IRAs that I pay $6,000 to $8,000 per year for their management services.

My wife, Christina **, has been trying to get a payoff amount from these clowns and every time she calls, she talks to somebody different every time. They repossessed my truck twice, first time my fault second time their mistake. Now they say I owe them 1480.00 but I don’t. It was their mistake and they want to charge me for their mistake. Please I need help to get these guys off my back. I have the money to pay them off but we keep getting the run around. Somebody needs to investigate this people and find out what’s really going on.

I had Wilshire Consumer Credit for short time. Within this time I find out that 1 800 Loan Mart was willing to pay off my loan with a better interest rate. They paid Wilshire Consumer Credit the money I owe them. Wilshire Consumer Credit received their money but they still took my money out of my bank account the amount of $337 making me have overdraft fees. This occurred in November 31, 2013. I called them on several occasions for them to give me my money back. The reply was this will take 21 days in order for me to receive my money. This is over 21 days from this day.

My grandmother had invest money for my brother and I at Merrill Lynch. When she passed, the will to my understanding said that the money was to be available on or around the anniversary of her death. Then subsequent provisions were made to get an interest check every quarter for the account. I have since waited this last time, almost a week after I was supposed to have a check. I didn't get a definitive answer as to why the delay. Just something about calculating amounts or something.

When my mother passed away her long standing account at ML was left to be divided in four equal parts. All four siblings met with an ML investment associate representing the agency which had handled the account for decades. We issued instructions to divide the assets and establish four separate and equal accounts. This process was supposedly held up because, it was explained, one $1000.00 bond, rated A-, had not sold in over a month. Immediately after this month passed, the bond sold. Because more than 30 days had passed, all four accounts were charged a $65.00 fee. Had the bond sold within 30 days, no fee could have been assessed. Additionally, because there were some investments that could not be divided equally into 1/4s, some shares had to be sold separately and the proceeds invested. In two separate transactions of this nature, we were charged one commission of 17% and another of approximately 30%! Outrageous! I need advice regarding how to liquidate or transfer my holdings with this agency without getting raped again. I would be seriously interested in filing a complaint with the SEC, if not a lawsuit against these people and the agency they represent. Any advice would be greatly appreciated.

Took a loan from these guys on the terms of paying in 24 months. However decided to pay back the loan after 6 months. To my surprise, when I asked about my balance to pay off the loan, it was heartbreaking. I took a loan $3150. I was paying them $285 monthly and have paid for 6 months which amounts to about $1705, but when I asked them about the payoff balance, they told me to pay $3217.90 which was even greater than the amount borrowed. They told me $1705 I paid in the last 6 months went to the interest and nothing to the principal.

I have banked with Bank of America, and predecessors for in excess of 20 years. I am a so-called (platinum) privilege customer. 10 yrs ago, a BoA branch manager convinced me to invest approx $30K into an investment account with Merrill Lynch, but funds were transferred to Merrill Edge post acquisition in 2008'ish by BoA. Merrill's somehow got my address details wrong, and despite me calling them up a few times, they never corrected my personnel data. I have 5 other accounts with BoA and each of them has correct address.

Merrill Lynch "SUPPOSEDLY" sent my 401(k) ck for rollover (had to get away from those crooks!) and I received a stupid letter saying it was placed in Merrill account listed above-NO ACCOUNT # anywhere and they were told to make it out to Wells Fargo for rollover. Almost 2 weeks, no check and now I have to fill out forms AND have them NOTARIZED before a replacement check will be sent! OH, I'm disabled and can't drive and NO, they don't care about ANYONE!! Take your money and RUN! !

My advice is to run like the wind - away from any ML dealings. I lost my husband 5 months ago & ML legal refuses to speak to me regarding forms (even though they sent me a letter that says CALL if you have questions!). My husband's estate was NOT probated because it didn't need to be - but ML won't accept anything BUT probate court forms. He can't be the first estate that wasn't probated!! His Fidelity accounts transferred over without a hitch. I have to now pay my attorney to get a court order. When this clears up - Fidelity will get these stocks!

So I placed my first trade with Merrill Edge and I was promised that execution and settlement period will be done soon. After 2 days that the trade was completed, I come to find out that my account was cancelled and was given no reason. I called and asked for a reason and I was told they were in no liberty to give me the reason since it was an internal issue. After I spoke with way too many customer service specialists, then I'm being told that I have to wait until the last Wednesday of the month so they can close all possible activities on my debit card. How's that possible?!! Merrill Edge makes all kinds of promises about providing world class service and so much more and in reality they're the worst firm I have ever dealt with in general.

Last spring, ML Edge offered a promo of $2500 for depositing 1 million dollars or more. Fortunately I had that much, opened an account, and now 6 months later have yet to see the $2500, although they deposited an initial $600. Each time I called, I got a different excuse, always delaying the date when the rest of the $2500 will be sent. I never accuse anyone of dishonesty (even liars get insulted); I will simply recommend that one shouldn't believe anything ML Edge promises and take your business elsewhere. ML Edge is not your father's Merrill Lynch. IMO they no longer can be trusted with money.

After opening an account, I moved money from a few other companies. Lo and behold, a problem with the IRS. I spoke with a man who dug and dug for another company's mistake. He provided all the information I needed and to correct "someone else's mistake". Wow! Time was not an issue. Thanks for going above and beyond your job description. You have a customer for life!

I was trying to set up a new account to transfer my deceased mother's securities. This was supposed to be one small step in a long process that had taken several months of multiple calls to the Ownership Transition Team, sending faxes, filling out documents, answering questions, getting government EIN numbers to set up a new account, etc. I was already exhausted from the process. Mark ** from the New Account Team was supposed to help me set up a new account and asked me a number of security questions, including my husband's name. I asked him politely why this was relevant, since he was not involved in my mother's probate process. Mr. ** did not answer my question properly, just quoted some rule number, and proceeded to ask more questions about my husband, his profession, business name, etc. Eventually I said that this was not relevant to the estate, and that I did not wish to give so many details about my husband. At this point, Mark simply hung up the phone on me.

On two occasions, when requesting the sale of stock and once when pulling money out of my account, ML failed to make the trade until I had called back several days later to ask where the check was. The times the trade was made as asked, three days were required to finalize it and the price of the assets dropped each time below what they said it would be sold for. The two times checks were requested to be sent overnight, they arrived two or three days later. This last time, the check was mailed instead of overnighted and should arrive in seven days if the holiday does not delay delivery.

I just finish building a new home. The entire process has been a nightmare. BOA/ML kept changing the rules the entire process. Their continuity of personnel was terrible. Classic right hand not talking to the left hand. Every draw had some sort of drama. Contract required Certificate of Occupancy to pay final draw. Done and then they wanted more, not specified in the draw requirements. Done and still no pay of final draw. After my insistence, they finally paid minus money they charged me which was NOT disclosed beforehand. Now they won't convert my loan even though my construction is done. Their reason depends on who I talk to. But bottom line is my build is done for the items required in my loan yet they won't convert. Now I understand why BOA/ML has such a poor rating. Don't walk away... RUN AWAY!

I contacted customer service due to a debit card issue. CS said their fraud department is closed and asked for me to call same time the next day. Next day ready to call, logged in to MyMerrill portal and my account is locked. I called CS and they said they can't talk to me about my account which my whole paycheck gets deposited to. All they said is someone is going to call and they're not interested in doing business. I cancelled my DD and called the next day to cancel account and sell all stock shares. It's already our society is in its highs with bad CS but for reps to bring your moral down is not good. Too many brokerage and banks to choose from. Let's keep our rights in check.

Merrill Edge is where Merrill Lynch/Bank of America will send your investment accounts if you are deemed unworthy of having an account at a Merrill Lynch office, usually it is because you have a small amount of money. This way, the firm can keep more of the money they make from you if they don't have to pay a Financial Advisor. The service is very, very poor. A person is probably better off using another online trading company than Merrill Edge, since this is where they send the Merrill Lynch accounts deemed unworthy of a Financial Advisor in a branch.

I received a form letter from Merrill Edge Pennington, NJ signed by **. At the end of the letter was the useless 800 number to Jacksonville, FL. So I did a bit of investigating and came up with (609) 303-6200. Dial that number, press 4 for the company directory. Then spell the person's last and first name. So, when you get an unhelpful response form letter signed by someone, Enter that person's name in the directory, get their phone number and 'reach out' to them!

My mother, never a wealthy woman, wanted to leave me her small IRA. She died in 2010 and I wanted to move the account to my bank now. I must have talked to eight or nine reps over the course of about six hours and every time, it was as if I had never talked to any of them before. I jumped through hoops, sent faxes, filled out forms, and started over every time, having been assured by the previous rep that everything was "great, let me transfer you to another colleague" then that colleague would have to read the entire history over again and ask about steps that had been completed hours ago but they "couldn't bring it up on my screen." I know how to curse but did NOT on this day but at one point the rep said, "Please don't talk to me like that." I said, "How? In English?" She then said I had been cursing at her and I called her bluff and asked for a supervisor.

Egregious and predatory policies. Run, do not walk from this company.

My employer is changing 401k record keepers to Merrill Lynch in October 2013. We were all very happy with our current company but were told we have no choice but to have all our ESOP and 401k monies transferred in Merrill Lynch funds which are "similar" to what we have now, but trying to call Merrill Lynch to get any information, even a general overview of their funds, was met with a curt reply that no information can be given out until I am a customer. I checked several stocks listed on the NYSE and ALL of them are around the same amount of $23.00 to 26.00 with little to no change over a 52-week period. After reading the numerous reviews and complaints from others, I may have to quit my job before I can let this happen. I am less than a year away from being 59 1/2 , but like all the others, this is my only nest egg. I don't want to let go of a job I've held for almost 30 years, but I may have no choice.

Web page tabs did not function properly beyond the home page (errors and an infinite amount of time accessing my account information. This is a major security issue to be brought to their attention. This site could have been hacked - a maximum of 15-30 sec should be allowed before a request for a retry). Called staff, spoke about account - immediately when I wanted to make a withdrawal the 'smart' agent became 'stupid' and required 5 min to look up simple rules regarding annual withdrawal leaving me on hold.

I contacted a company about transferring my IRA from Merrill Edge to the other company to invest in a gold and silver IRA. I was on a conference call with the other company and Merrill. The other company initiated the call at my request. We told Merrill that I wanted to close my Merrill account and transfer my IRA to the other company. I had signed all of the papers with the other company in July. When the conference call was over, everyone thought that everything was good to go. Merrill told us that the funds would be sent to the receiving company in 3-5 business days.

My wife handles all my business affairs. I understand that there are rules that must be followed to allow her to handle my affairs. They sent me a Power of Attorney. I filled it out and sent it back. They still continue to say she can not talk to them without my permission. It is so frustrating. Today they called to see how our conversation with one of their agents worked out yesterday. We were both on the phone. I told them she handles my business affairs. The survey woman would NOT let my wife tell her what happened yesterday even if I told them that my wife could speak for me. On top of that, my money continues to dwindle while invested with them. We are looking for somewhere else to move my IRA to.

It took four tries and an hour and a half of being on hold to get the right person to help me. Merrill holds a $100K in a college plan for our daughter. I was FINALLY given a number to the person at a branch office who might be able to give me info on how to pay for college with this account. When I asked where this branch office was, the BOY said, "We are not allowed to give out that information", yet he gave me the number TO THE OFFICE I was to call. UNFRICKIN BELIEVABLE.....the fact of the matter? Merrill Lynch hires incompetence at its finest.

My parents had an ML account for years. I always heard what a great guy their broker was. In 2010, I moved in with my parents to care for them in their last years. My father passed away on December 28, 2011. My mother received two life insurance checks totaling to over $60,000 that was sent on to ML to be kept in cash separate from her IRA. My mother only made one withdrawal from the cash account of $7,500, which would have left a balance of about $52,000 in cash. She also had an IRA account of around $152,000. She told her broker that she did not want to combine the monies because of tax purposes.

This company is the epitome of predatory lending. We took out a title loan with them because they advertised a very low rate. They were professional and quick. The month our payment was due turned out to be a rough one. We were late and the phone calls started. Then the repossession company called to say they were coming. We started reading these types of reviews online and it scared us. We decided to talk to another lender to lay this off and get these people away from us. It turns out, they messed up BIG on the contract. They could not file a lien on the title because they screwed up. We called and told them that and he tried to get us to sign it over. Um, okay. Not!

M-L conveyed info about purchase. I then entered Sell order at profit. Then they said the trades were cancelled and then entered at higher buy price and then sale kicked in at loss. They said it was due to NASDAQ miscues and I had no recourse. NASDAQ says they don't deal with retail investor and any claims must be through broker (Merrill Lynch). Merrill Lynch gave me detailed info about my primary purchase, and then obliterated them from my activity journal as if they never existed.

I have been trying for over a year to cash out two Edge accounts for my grandchildren. I have been getting the runaround from their office in New Jersey. Since they took so long, my father has died. This, of course, now opens up another excuse for them not to cash out these accounts. My grandchildren are both 20, so they can cash it out themselves. My understanding is that they could have done this at 18. No one told me. In any event, ML is definitely giving me the runaround. I have a list of persons I have spoken to with dates. Today, I faxed over the forms they requested (again) and spoke to another person who always needs to go all the way back to the beginning of this fiasco.

My father had several accounts with Merrill Lynch for many years all of which had a trust for my brother and myself as beneficiaries. Last year, he apparently made a will giving some of the accounts to a trust for my stepmother. Upon his demise, I spoke with his ML representative who assured me that he had spoken with both ML's Trust and Legal departments, and they both said that he never enacted the change of beneficiaries. My stepmother then produced a fax cover sheet in which my father supposedly requested the beneficiary change along with a blank signed beneficiary change form. Then ML would not communicate with any of us for over a month until we received an email stating that ML is waiting on the Executor's move. The Executor then wrote a letter stating that he and my stepmother are "more than willing to let ML continue handling the estate". Voila! The next day, ML announced that my stepmother's Trust is the beneficiary and produced 4 change of beneficiary documents filled out by someone else and all with the exact same signature as the blank form Dad had faxed. All in all, this is illegal at worst and incompetent and unethical at best. I would never recommend dealing with ML.

I have been with ML for about 27 years - 401, annuity, etc. I wanted to transfer funds as we felt it was time for a change. After that length of time, you would think they would not deal with you just above the law. They kept lying, saying for one reason or another that they didn't transfer the money (each blaming the other person). It is my money and they held it in limbo, not releasing it for over 2 months. We since learned this is standard procedure for ML. I regret the years I dealt with them as I deserved better than having to fight for my money. They know the law and stay a hair above it, so you can do nothing legally than just stress and fight.

I had an account with ME for some time and they were always late in crediting dividends and other credits. Only after you make phone calls that get no response and emails that get you nowhere. Then they made serious errors in my account regarding cost basis of the stocks I held. To this day, they have not corrected the errors.

I’ve had a Banc America investments account that converted into a Merrill-Lynch self-directed account. I've tried to transfer the stock to a different broker for approximately three weeks now, and there is some type of restriction on the account that no one can seem to explain why. The staff members that I have spoken with so far have not been helpful at all, and I have still not been able to transfer my own stocks out yet.

In Aug. 2012, my wife and I transferred 2 IRA accounts to Merrill Edge with the incentive of a cash bonus for each. After many calls and promises, the amounts have still not been credited. Has anyone else had this experience?

I opened an account and an IRA with Merrill Edge. A few days ago, I received a fax with deposit slips for my IRA account. Sometime about February 17, 2013, I sent a check deposit in for $5,850.00, which was received on Friday, the 18th. I believe it was not put in my account until Wednesday, the 20th. A few hours later, they locked my account and said they could not verify my address. I am really upset about this. I am 49 years old and own 3 businesses, one is a trucking company.

When my mother died on December 6, 2012, my father inherited her IRA. I called and was told that I had to fill out and have notarized Merrill Lynch Power of Attorney forms. I told them that I already have Power of Attorney. I was told that this Power of Attorney didn't count. I would have to fill out their forms. I did so and faxed this to them. I had also sent them a copy of mom's death certificate. A couple of weeks later, I called back and was told I hadn't given them all of the paperwork. I was told they needed my Power of Attorney. I faxed that a week ago. Today, I got a phone call about a discrepancy. I will have to fill out their form again, which means another $10 notary fee because I don't live close to any of their institutions (they would notarize it for free). So today is February 10. This means that for two months, I have been trying to give my father access to his money. You would think that Merrill Lynch would want to conduct their affairs in such a way that clients would gladly refer other clients to their institution, but no. They frustrate every single attempt I make to give my father access to his money.

My mother has an IRA/ IRRA/ ROTH IRA account with so-called Merrill Lynch / Edge. In mid-July 2012, my sister had texted me and mentioned about the account. When I had called Merrill Lynch the first time, I had spoken to an Ashley. She informed me of my mother's account, how many shares were in her account and I had to fill out the Beneficiary Distribution Form. I attend UMBC and school began in late August. Once I got the swing of things with school, I decided to take care of everything in the beginning of September. On September 10, I sent in the death certificate and divorce papers. I had talked to Kevin from the Ownership Transition Team and he asked for mom's Social and he was able to look up her information. On September 15, I spoke to a Paul, also from the Ownership Transition Team, and had informed me to fill out the IRA / IRRA / ROTH IRA / SEP SRA / Inherited IRA transfer instruction form.

It took me over two years to get Merrill Lynch to move my stocks back to the company itself. I filed multiple forms multiple times, and they always need something else. I was charged fees that were promised to be waived. My account was moved to a central location without my permission. I filed multiple complaints with the SEC, and that resulted in Merrill saying they didn't do anything wrong. Although they "did nothing wrong", they did ask if I wanted to settle for $200. Of course, to get the money, which didn't even pay for the gas I used up to get it notarized, I had to claim they did nothing wrong. So I did, just to get them out of my life; and wouldn't you know it, they needed one more form.

I have had one bad experience after another with Merrill Lynch Poughkeepsie, NY. I find their approach to customer service to be saturated in arrogance and condescension. "Courtesy calls" came across as hard-sell calls with threats of gloom and doom, if you did not do ask you were asked - namely transfer all of your available liquid assets to them so they could "manage your wealth. " My experience with them has been a nightmare. I urge anybody considering them to stay away.

I had a Roth IRA that had been sitting with ML for some time. It was a small $2,000 investment I made 17 years ago, instigated by an eager, young broker. Since I moved a few times and didn't keep up with it, it went to Abandoned status. Once I finally tracked it down, it required a month of old-school paperwork to retrieve. Having been in MM for this time, I hadn't expected much gain, but what I learned is that it actually lost 25%. The poor rep tried to convince me this was a product of inflation outrunning MM rates.

I have been a loyal customer of Bank of America, so much I consolidated all my investments, mortgages, and banking needs with them. A few weeks ago, I was hung up on by my personal advisor, Greg **. I questioned why he wanted to make a few trades in my account. I also asked him to set up a call with their mortgage department to help me with a refi. He stated that he wouldn't because he already did that and I didn't follow through. He did get me in contact with the mortgage department once, 6 months prior but a buddy of mine at Wells Fargo said I should wait a few months to refi - the rates will drop more.

I had a "Financial Advisor" in the ML Poughkeepsie office. I found her a joke. She would call periodically and play the "sky is falling" routine. She told me the same stories every time she called, as though it was new and relevant information and anecdotes. Because I would not do what she suggested, she said I was a "waste of her time." Her attitude was awful, but not as bad as those stupid prepackaged stories she kept telling me. It's a poorly run office, bad attitude. I would suggest you stay away.

Hated Merrill Lynch/BofA - Terrible service; wealth management is a joke, the financial adviser was never in his office, and there was no worthwhile advice. Lost me money. I closed all my accounts and I could not recommend.

I have had a simple IRA account opened about 5 years ago. The account was originally with Bank of America, but sometime in 2010, Merrill Lynch (M.L.) took over the IRAs. I have continued to receive my bi-yearly statements and haven't thought much about it. Then, I received a letter from Merrill Lynch stating, "Your account was recently assessed a fee in the amount indicated below ($50.00). Please pay the balance due. If you're already satisfied this fee, you may disregard this notice." And the fine print goes on to indicate that if I don't pay the fee, they will satisfy the balance by selling assets in my account.

On July 16, 2012, I received a letter in the mail from Merrill Lynch regarding a check to be reissued to me dated June 9, 2009 from a 401k retirement trust fund. The letter states a check number and my name. When I called the number provided below on the letter and spoke to a so-called representative and gave them my name and Social Security Number, which was asked of me 4 times, they said there was no record. When I asked why the letter was sent, they couldn't tell me. I feel that something is not right. I feel liked I got scammed for my Social Security Number. The letter also said to call within 90 days to claim the money. Please check into this. Please send me an email or call me at **. I'm very concerned of this matter being fraudulent.

My background: CPA with a strong financial background.

I tried to open Roth IRA. I was kept on hold for 1 hour. The advice states that they are busy because they are a good firm. They would not let me speak to a supervisor. All I wanted was to deposit money in my daughter's IRA account. Terrible customer service!

First of all, there is no contact published where one can send a complaint regarding ML, so I am writing to the general e-mail. My issue is I withdrew my children's college funds from ML, because the performance was way below market. ML cut 2 checks, one from each child's account in December 2011. The funds never arrived at their destination, and when I called Distributions, they claimed the USPS lost them. It is highly improbable that two checks mailed separately would be both lost by the USPS. I am quite certain ML never mailed them. Nevertheless, they closed both accounts, and I had to call them to request a stop payment and a re-issue of the checks. The incompetence is baffling! They could not even verify whether the checks have been cleared!

I have had a simple IRA account opened by my employer 7 years ago. The account does not have much money in it, just the bare minimum to achieve the match. Over 7 years, it amounts to a little less than $6,400.00. I believe the account was originally Bank of America, but sometime in 2010, Merrill Lynch took over the IRAs. I have continued to receive my bi-yearly statements and haven't thought much about it.

I gave them all the money my father left me upon his death, which was a nice size chunk. The broker told me just how he was going to invest the money and I would be making money. The first week, I lost $20,000.00 dollars. My broker never called me at all. He instructed me to call the toll-free number, I come to find out I was speaking to somebody that was in training. They were totally clueless about investing money because I was constantly losing money. I called and wanted my money sent to my bank. They kept telling me everything will turn around. I could see the writing on the walls that I was going to lose over a half a million dollars to trainees. They would sell my stock to pay for my monthly fees without my permission.

I asked for a form to roll over my retirement and it took them over 30 days to get it to me. By then, I had lost $4000 in the process. I tried to talk to them and they said they did receive the request but they can process when they choose.

Merrill Edge sold two shares of my mutual fund to acquire their maintenance fee. However, upon reviewing my 1099 for tax purposes, the trade is listed as income. There is no basis for the transfer noted. I was on the phone today with four different people (service dept, broker, tax dept, etc). No one could (not want to?) document the reason that it is listed as income. I asked them to do their homework and get back to me. Frankly, I don't think that I will hear from them.

The website was beyond confusing and calling the toll free number only put me on hold for two ** hours. When I was able to get through, the person on the other end couldn't speak English. So long, Merrill-Lynch! If I told others you suck, it would be putting it mildly!

Accounts closed two years ago because of inept and unprofessional service. Now, 2012, I am receiving a bill for an account annual service fee. Attempts to correct by phone are Kafkaesque. Only persons reachable can't help and put me back into phone tree that doesn't work.

I have contacted Merrill Lynch on the following dates regarding the unauthorized and unannounced liquidation of Merrill Market Holders 2000 account: January 13, 2012; January 17, 2012; January 18, 2012; and January 19, 2012. Each contact required me to describe the situation and after each discussion a promise was made by the Merrill Lynch representative that a senior financial adviser would get back to me. That has never occurred. In some cases log notes were not entered on my account detailing the content and scope of my conversation with the Merrill Lynch representative. To date I or my wife has spoken to the following ML representatives: Brandon **, John **, Dan **, and Mark **.