Mepco Reviews

I eventually after arguing with this woman 45 min. I hung up the phone. Don't understand what the issue was. It's my policy, it's paid for, and more importantly, It's MY decision!!!!!! I wouldn't recommend this company to any. They don't provide payment for towing or rental if something happens, and you have to wait a grace period before using. There are companies that do offer all of the above, for much less!!! With no grace period. Carmen acted as if she knew what was better for me more so than I. As if I was a child. It's my $ as well as my choice!

I should have been told bring it to a certain repair shop for the discounted parts and labor in order to enjoy the warranty. Just pay the deductible and then that's it. But I was suckered in to purchase this warranty that is basically of no use to me. I'm actually paying for the repair myself, $494.40, out of a $594.40 repair. What good is this Warranty if I'm paying for the repair myself?? The whole thing is a RIPOFF. DON'T PURCHASE FROM THESE SCAMMERS. Royal Automotive is the company and Mepco is the Finance Company. I want a Refund!!!!

The vehicle has been in and out of shops for told repairs that are covered by extended warranty. Currently, the vehicle is in the repair shop torn apart at the insurance’s directive. The ASE repair shop informed the insurance company of the failed part. The insurance company and repair shop agreed that it is a covered part, however, it may not be covered if it had no oil changes.

I talked to mike ** and he said the vehicle is to be fixed as soon as an adjuster had seen the vehicle to make sure the only repairs are for the ones needed. The adjuster saw the vehicle and said it is slugged and will not pay. The repair shop told them it is not slugged and is in good condition, showing how well someone had taken care of it. The adjustor reversed and disclosed that the vehicle is not slugged then told the auto shop to have me break the vehicle down more to see if anything else is needed. The catch is, if the vehicle is torn down again and they think it is something that is not covered, all of the claim will be denied.

I called the insurance company and told them to fix it at the stage it is in because it is covered and I need the vehicle back. I do not want more discovery on the vehicle that may take more time and hardships. The vehicle is waiting for the insurance to tell the ASE certified auto shop to fix it. The $50 deductible has been paid.

Here is some general information that will make other consumers pay attention: This vehicle was purchased brand new from Daytona Beach Mitsubishi. I cannot spell the vehicle name because it has been gone and in shops too long. When the vehicle was purchased new, it cost about $43,000. With a trade-in, down payment and good credit, today you can purchase the same vehicle for around $17,000. Also, I had a surprise balloon payment at the end that they notified me by mail to pay or return the vehicle.

Oh, yeah, the insurance company said if the vehicle had been serviced by one of their major vendors like Firestone, then they would not have to review or ask questions. Guess what, the vehicle was serviced by Firestone. Firestone is the one that told me to carry it to the engine shop to get fixed since Firestone is also ASE certified. On my way to an engine shop, I stopped by Firestone on Ridgewood Avenue in Daytona, FL to get a good engine shop to go to that takes insurance. Firestone said to take the vehicle to Mitsubishi. I carried the vehicle to Mitsubishi and they did something to the vehicle and said something needs to be done that is covered by insurance. I got a call from the family that said Firestone on International Blvd. in Daytona, FL said I should not be at Mitsubishi but at their shop so I told Mitsubishi that Firestone wanted the vehicle back to them. I returned the vehicle to firestone on International in Daytona, FL.

They fixed the vehicle (charged) but it was not fixed. I returned the vehicle to Firestone International and they fixed again (charged). I had the vehicle parked out front and it would not go 2 feet so they took it back again and fixed it (charged). They said it was fixed and needs to go to the engine shop for covered repairs. I called the Department of Agriculture and they said nothing they could do about it. I called Firestone Company and they said nothing they can do about it, as the vehicle went in to be fixed each time, charged each time, was fixed but is still not fixed.

By the way, Firestone, both Ridgewood and International, referred me to the engine shop. One time Mitsubishi serviced the vehicle for a 21 point check or something. While the vehicle was being serviced, I looked at the other vehicles on their lot and saw my vehicle was just sitting and sitting. Later, they called me to their service desk and showed me bad oil, bad transmission fluid, tires needing to be replaced, brakes bad and needed an alignment, and on and on. I asked them more than once if they were talking about the same vehicle. They described my vehicle and pointed it out. I said the vehicle is serviced regularly with new tires and brakes. They then went into the back and said, “Uh, wrong vehicle”. I asked for a copy of the paper and they said I could not have it. I asked to talk to someone and they said JD **. They gave me information to bring back to be filled out and they would fill it, but I never heard anything.

Also of interest, Mitsubishi is the agency that told me to get the insurance as mine is about out. Mitsubishi of Daytona, FL also would not check the vehicle for brakes one time, saying nothing wrong. I almost got killed due to the brakes. They test drove it and came back sweating and said something was wrong with the brakes and fixed it.

I have been without a vehicle now for months. Paid my savings and went over the limit in charges, I have paid or is paying thousands. The children will soon need to go to school and if this vehicle is not fixed and returned, the children will walk. If something happens to them, I will make this my life’s work to bring all involved to justice in a court of law. I am willing to sell my motorcycle (bike in shop now for 2 months because of hard-to-get parts) and whatever it takes to have the vehicle repaired and returned so that I can take the children to school and keep them safe.

After receiving and reviewing the details in the contract booklet, I just noticed that in their Maintenance Requirements section, where it stated that ALL future engine oil and filter changes must be done by a COMMERCIAL service facility and you must provide the verifiable service receipts and invoices in the event of a claim and HANDWRITTEN receipts WILL NOT be accepted. Maintenance must be continued as outlined in the vehicle owner's manual! Since I would NEVER think of taking my car to some of these repair garages and Jiffy Lube joints whose so-called mechanics are questionable to say the least, I do ALL my own vehicle maintenance as mentioned earlier.

So I contacted US Warranty customer service to check if this would nullify the warranty since I only had product purchase receipts and my own meticulous maintenance records to provide and the peace of mind that I did the work properly! When asked, the representative told me that it would be NO PROBLEM, so I requested that I get the acknowledgement in writing from US Warranty and he said that he would check with them and get back to me shortly! What a joke! I must have called 15 times for the status of my request and the customer service reps DO NOT return your calls, NEVER answer when you call prompting you to always leave a voice message, and they REFUSE to accept and respond via email telling me that they were having technical difficulty responding to my email inquiries which is TOTAL bull crap!!

After waiting almost a 1 1/2 months, I finally got a call from Claudia of customer service who stated that US Warranty WILL NOT allow do-it yourself vehicle maintenance which will VOID any contract repairs. So I requested a FULL REFUND immediately. US WARRANTY is a RIPOFF and a waste of money as they will do their best NOT to pay your auto repair claims using various tricks and play on words through the contract details itself so BEWARE and DON'T WASTE YOUR MONEY OR TIME with this coverage.