Mepco Reviews

I recently bought a house. I got a ton of postcards and letters in the mail prompting me to get warranty protection or, basically, life insurance. I decided to go with a legitimate company, Kansas City Life Insurance. I've also got home insurance that is bundled into my mortgage payment each month. I got a charge from this company on Oct. 9, and I am disputing it as fraud with the help of my bank because I know my companies do their own business with their own charges. The bank said that charge from MEPCO was for home insurance. Ha, wrong-o! The reason I'm writing a review, though, is because this company has NEVER contacted me, I have never contacted them, and therefore, I have never given them my card information. How did they get it? Probably bought it off another scam company. It all seems incredibly fishy.

I am a member of Mepco and I have never used them before. When I tried to use them my claim was denied. So I don't know why I am paying them. I will not be paying them anymore. The contract book lied also and they are not standing up to the contract. They are using the contract to get money. I feel that they need to be shut down and refund the money.

This company scammed my 84 year old mother and enrolled her in a payment plan. She had a new car with and extended 5 year warranty. She kept getting bills from them and refused to cancel the service when she asked multiple times. This company preys on the elderly.

Absolutely a company that should be shut down. This is a scam. The customer service was horrendous and I spent 4 days trying to talk to an actual person to cancel my “coverage”. When I finally got ahold of an actual person, after telling them I want to cancel and not discuss any further, she was extremely rude and said “good luck with your vehicle break downs” and hung up the phone. This place needs to be shut down.

This organization, equal to the sinister behaviour and conduct with associated seller named "Warranty Services" located in Newport Beach CA (multiple different addresses on documentation) used unsolicited written correspondence with manipulative language of "warranty final notice" that showed my full contact details (name & address), make and model of the car and VIN number. I stupidly assumed this was from the car dealer. Their correspondence only has phone numbers, which once you call they coerce a "sale" of a policy using false representation ie. my situation, as the BMW car dealership. MEPCO then issue a financial contract (issued in the mail) even though after 20 phone attempts to Warranty Services requesting to cancel the policy, the MEPCO contract remains viable. I had to seek assistance from CHASE Bank (who are amazing, understanding and remarkable in raising a dispute which finally resulted in a refund)...

In all these years I have known lying and fraudulent companies but this one won the NOBEL, when I hired the police with them they spoke very badly about Endurance and carshield because they supported the customers and paid for the repairs, they are liars, the caules are not worth it. It's worth not even calling them, they announced the company with drums and a band, and then, to my surprise, after a MONTH and having traveled the established mileage, they do not cover the repair, they will always look for a justification for not covering anything, A ALL PEOPLE STAY AWAY FROM HERE IF YOU DON'T WANT YOUR MONEY TO BE STOLEN. THEY ARE THIEVES.

Absolutely awful company. Tried to cancel my policy 3 times over the phone before they finally told me I had to get my odometer notarized. They gaslit me about how they told me that on the 1st phone call and the second and that never happened. I told them to stop gaslighting and escalate my call which of course, no supervisor was available. They don't tell you that upfront. They say they'll send you documents, then they don't. Truly awful, evil company.

I recognized in March 2023 that the warranty actually doesn't cover anything. I made the easy decision to begin the refund process, as I can use the $4,295 to make the repair to my vehicle. Here I am more than a year later, STILL waiting.. I've made countless calls, and have been told the same thing each time. Refunds take 8-12 weeks to process, I would receive a call on a Thursday and the check would be in the mail on Friday. Even with their potential '12 week processing period' I am 52 Thursdays past due for my phone call. MEPCO is committing fraud. My contract is cancelled, I was told if I call for roadside assistance, they won't come. Therefore, I can't use a service that I have paid for. Nor have I received my refund that is due to ME per THEIR contract.

The customer service is terrible. They are rude and condescending and they are bullies. They make it very hard to cancel. I was ultimately told they would cancel my service but was going to flag my vin number so I could never go to Ford again stating it is a troubled vehicle. My vehicle has not been seen tested or diagnosed by this company but you're telling me you are going to flag my vehicle because I can no longer afford your service and you have the right to do it because you work for ford. And the supervisor I requested was just as bad. When I asked for a corporate email he said there was no one higher than him I could contact. Terrible experience and waste of money. I never even used the warranty.

Extremally disappointed. I have tried over and over to communicate with this company that my partner and I are no longer happy or interested in this service - after finding out that they are third party and only "bill" the consumer - they have no affiliation to Car Shield and they refuse to stop the auto pay on my card. I had to call my bank 2 months in a row to block them. Car service provider said they never heard of us, after 3 months. NO THANKS - Blocking the card and never doing business with them again. Agents on the phone stick to the script and offer no solutions. VERY MISLEADING

My card was just double charged by this company and I have no dealings with this company whatsoever. How do you randomly charge people for unauthorized charges? My card has been in nobody else possession but mine! This is fraudulent! I tried contacting them and they wouldn't answer!

Does not give service. I paid around $3700, my life saving and when my mom’s van broke down, which I acquired after she died 3 yrs ago, the company MATRIX had decided to close down in Bankruptcy and their partner Mepco says they just take payments, can’t give refunds or any money back. That company took all my money and no service from Matrix and they decided to close their business in June of last year and I was still paying payments until September of last year 2023! No one even called or let us know they were closing their business and going into bankruptcy! I don’t see how they sleep at night knowing they did their customers do wrong and took every last penny of some of us! My only way of transportation is that van and just recently had open heart surgery and have to go to the doctor and don’t know how I'm going to get to the doctor now…

I fully paid for my warranty with Mepco. What a mistake. Now that I want to submit a claim, they say I need to contact another company, Road Americam MotorClub. When I call them, they say they no longer support contracts before July 2023!!! Technically they put me in a circle to refuse paying. Avoid this company, their phone number is 800 - 397 - 6767

I paid over 4k for this service and the first time I used it they declined to pay for the turbocharger for my car. I hired an attorney and I am going to cancel their service. They are full of it and they are taking advantage of hard working people. Don't use this service. I am going to put this on Facebook, Instagram... Wayne

I’ve come upon hard times financially, just trying to cut down on any unnecessary expense…called to cancel my policy, the representative refused to do it, ended the call by insulting me and hung up. I’ve never experienced anything so rude in my entire life!!!

T.R.A.S.H.... Been paying on my policy 4 months on my car. It's been in the shop 2 weeks because they keep looking for excuses to reject my claim. I got my back involved. They're criminals. Don't waste your time or money.

We traded our vehicle in on a new vehicle. Upon purchasing new vehicle we also purchased an extended warranty through the manufacturer (Toyota). Called Car shield, whose billing is handled by Mepco. Called Mepco customer service to cancel. They insist on transferring previous warranty to new vehicle. I explained we already signed for one and no longer require. Since we canceled before we ever used (previous car has 20k miles) they would issue refund. Never received an email of cancellation. Never received any email on when the refund will pay out. Every time I call and speak with a customer service agent I am told "maybe 7-10 business days". It's been 3 weeks now. I'd really like some better communication. If I do not get my refund soon, I will contact my bank and file a fraud report to seize what I am entitled to, and what was agreed upon under Mepco's contract.

This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a callback. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. I had to go to the company that gave me my warrant. I had gotten a new charge card. Some how Mepco started charging my card 3 months after account was closed. I need my money back. I will keep fighting until I get my money back. And let everyone know how bad this company is.

I purchased an extended warranty for a 2013 Chrysler 200. When I did have an issue I could not find a mechanic anywhere close to my location that would deal with them. I then saw that they were charging my card on a Sunday for a monthly premium payment. While it was still pending I called and nobody would answer the phone and I could not leave a message. The message stated they were not open on Sundays and to call back the following day. When I called the next day the payment had already processed and they refused to give me any kind of refund. I wish I never received a cold call from this company. What they made sound good up front is nothing like what they claim to be. Beware!!!

Great customer service and he was quick. Rodney answer all of my questions. He was very friendly. I don't have anything else to say. It was a 5min phone call. The company has been pretty good to work with. I would recommend.

I was a member of CarShield (Mepco) since 2017. Due to high inflation and the fact that I am retired and on a budget. Like so many I had to cut back so I canceled my warranty policy with Mepco. On the same day I canceled my policy, Mepco charged my credit card. I contacted customer service and Mepco confirmed my policy was terminated and I was no longer insured. I requested they refund my $99.00 since my policy was canceled. Her reply was they do not issue refunds once the authorized debits are processed. I needed to contact them 72 hours prior. The customer service rep conveniently left those details out when I contacted Mepco to cancel. Otherwise our conversation would have been very different.

They are thieves. We cancelled the same day as we agreed. They have been charging our credit cards and ignoring our cancellation. Stay away! Stay away! Crooks! Crooks! Crooks! Do not trust these people. Do not give them your credit card!

This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a call back. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. The person on the phone kept reading a script explaining to me how the warranty works. I told them repeatedly that I wasn't interested in how it works, but want to cancel. They never stopped talking and refused to listen to my request to cancel. Finally they hung up on me. I cannot find a way to cancel. I'll protest the charge with my credit card company. Do NOT deal with these people. You will never get any "Service" from them.

On December 10th, 2021, a MEPCO telemarketer ignored the phone system we pay to stop telemarketers from contacting our elderly mother who is in the early stages of dementia. The scammer confused her into believing she had to give out her credit card information. They then charged her card $295, which alerted us to the suspicious charge. We denied the charge along with 2 other charges that MEPCO submitted. We also cancelled the card. My mother is now receiving bi-weekly calls harassing her to make these payments. She has also received a bill in the mail. We have tried contacting a representative using the number(s) provided and after sitting through Hell-hold, an automated system said no one is available to take our call. This needs to stop! Harassing, abusing, and defrauding seniors is illegal!

They don't keep any of the 44 pages contract. It's all about money, not customers satisfaction. They will not even cover for an oil change. False promises just to make money on people. They need to be stopped.

This company will not honor their contractual agreement. They will send you back and forth from Complete Auto Car to Matrix Customer Service. They will even go as far as giving you an email address and a mailing address. But they will never respond, as you can see by the many canned email responses to reviews. Please stay clear of this company.

This is a complete scam. They pretend to come from the official car warranty service from the maker which they aren't. DO NOT trust anything they say. They intentionally keep delaying all the documentation process including sending the document by slow mail so that they can take the first downpayment. All the words they say was not trustable; they changed their words in every situation. If you unintentionally joined their service, ignore all the words they tell you which are mostly lies, and just have them send the cancellation form. I once again emphasize: NEVER NEVER USE THIS SERVICE.

This company is a scam. I did not have any agreement with Vehicle Protection Center. But this company keeps sending me bills of the vehicle insurance. I received a scam postcard just after I purchased a new car. It has my name, address and car model, all are correct. It looks like the postcard coming from my dealer. A eager head aside the stamp makes it related to the government. It said that my car will be de-active on road soon if I don't call before the deadline **. I called the number, they asked all my information, address, email address, phone number, SSN, and credit card. It charged my credit card with $349 immediately which it is very strange for me. I did not received any email about the policy detail or hard copy mail after they promise.

I pay my payments monthly to Mepco, now I need them. They will not answer their phone. I need to know if this company is a "SCAM"! I have called them about 40 times still no answer. I want my money back.

Updated on 03/13/2021: Mepco keeps sending me bills in this scam. And they do not respond tp private messages. Next step is the police. Why is it that Mepco does not respond?! Too large profit from this criminal activity? Delete my name and account, NOW!!!

This company is the worst. I paid 100 down to start my policy then when I decided to cancel it back in August 2020 I called MEPCO billing and was told that since I had not made a payment that it would be ok to cancel without making a payment but would have to speak to the guy who I initially started the warranty with. His name was Tony, Tony told me that I had to make a payment of 133 in order to cancel my warranty. I argued with him. Told him what the lady told me. He then said that she would be fired for telling me and that I had to make a payment so I made the payment and got a conformation number and was told by Tony to ignore the next two statements. But I want to make sure it's canceled so I call and get the run around. Today makes my 2nd attempt to get this resolved. Don't know who to turn to want I won't give anymore money to them and if I can want my 133 reimbursed back to me. This company is NOT GOOD. DO NOT DO BUSINESS WITH THEM.

I was contacted on my cell phone offering me a car warranty for a van I had purchased. I thought it was from the dealer. I said ok as they had mentioned it would be 3 payments of approx $145.00. I gave a down payment of $195.00 and waited for the paperwork. I received the Auto Protection Policy effective 7/14/20. My wife read the policy and it was not 3 payments of $145.00. The full policy was $2,785.00. We immediately chose to cancel this policy and followed the cancellation instructions which must be cancelled within 30 days.

I signed up for a extended warranty June 3 2020. Was told to review policy when ca re 2 weeks later. Decided I did not want to keep it. I started calling, after being put on hold several times in days I finally talked to someone. Tried to cancel. She said to call another number. After several attempts I got another person. She said I had to cancel thru another number. She asked why I want to. Cancel. Told her I didn't like the contract, I finally told her I would rethink it but still want to talk to someone about cancelling. Never got a call.

My grandmother was contacted by this company to start a policy for vehicle service and repair coverage since the previous warranty expired. She told them she did not want to go through them for this type of coverage and she felt she wouldn't need it anyway. Long story short she called her bank one morning to get her balance as she always does and her account was overdrawn due to a debit for a payment to MEPCO in the amount of $1400.00 dollars!! Mind you she never gave them any of her bank account information or her debit card number because she refused buying the coverage they were offering.

I have been scammed by you 3 times. Just last week I spoke to a supervisor there. She told me my money would be put back on my card and I check it again and now you have taken two payments. I will in fact take legal action. Just yesterday someone called me with Drive Smart asking me why did I cancel. I explained I could not afford it neither was I interested. I want my money back and I will be reaching out to my Lawyer. This is not a threat rather it is assurance that you will not get away with scamming the innocent people!!!!!

I recently bought an extended warranty from this company after receiving numerous letters from them. I have a BMW 3 series that had been running perfectly fine but I have had my share of paying cash for my repairs in the past. Being that the warranty coverage included ENGINE, ELECTRICAL as well as Transmission I considered buying the policy. Long story short, I have had coverage for 2 months now and recently had to take my BMW to the dealership for repairs. I became aware that I needed a particulate filter, some other filter, catalytic converter issue and a part that needed to be replaced. NOTHING was covered under the warranty. I called to cancel the warranty and the call immediately turned into a nightmare.

As far as Mepco goes they were fine to deal with until you sell your car and need to cancel. You're automatically transferred through their automated message. When I got on the phone with Protek they must only have one CS agent working there because Debra answers the phone all the time. She told me I needed to send a Bill of Sale to their St Petersburg address in which I did then I see another monthly charge. So I called back and yep got Debra. I told her I already sent in and to stop charging me the monthly amt of $111.00 and her comment was, "Well ya better send it in again or we are going to keep charging you". I asked for an email and then a supervisor and Debra said a supervisor didn't have time to talk to me because they were busy helping customers. What kind of customer service is this. If I could I would give a neg ----10. Choose someone another company!!!!!

My problem "is" with Mepco. Wanted to continue with paper billing, and told them so, well, no billing stmt. came in. Called again. I was then late and worried, even though the more I read, not too sure about these people. Finally, spoke with a Nick ** at Mepco and was assured that my Oct. was taken care of. Thought that Mepco covered it. When my bill arrived for Nov. (yes, I am back on paper billing, as requested), my Oct bill wasn't taken care of, as stated, it was "deferred". Never heard that said by Nick **, because I even asked, if it was paid, and he said, "It's been taken care of." NOT TRUE. Check that tape that they say is recorded. The date 11-4-19, at 1:49pm with Nick **. Enough Said. *Understand, new company is taking over, hoping for the "better". K**

I cancelled my extended warranty coverage with Mepco because I no longer own my 2008 Honda Pilot. I gave it to my mother. He asked me would my mom need the coverage and I told him no. He then got upset and said my policy is cancelled which was two weeks ago. I checked my mail today and there is a bill for $116.29 with 16 number of payments remaining. Why would you expect me to pay for an extended warranty plan when I no longer own the vehicle. This has to be illegal as heck! Can someone please direct me as to what need to do for this is ridiculous. MEPCO is STRAIGHT GARBAGE! DO NOT GET AN EXTENDED WARRANTY WITH THIS COMPANY!

Very disappointed with buying the insurance coverage from this company because my first claim the coverage was lacking to say the least. They covered only $90/hour for labor when most dealers and auto mechanics charge anywhere from $120 to $165 per hour. On my last repair I spent over $600 plus the $100 deductible out of pocket for a repair. So much for no cost or worry free maintenance. Also, They promised bumper to bumper warranty but when I called them about my engine light stemming from the Catalytic converter. MEPCO denied the coverage because they said this was NOT!!! Covered under their warranty. What a rip off!!! Definitely recommend all to stay away from this company. Car repair insurance warranty NOT worth buying.

This is shame. They ripping people off left and right and I just file complain with attorney general office. This needs to stop before they scam more people. They don't cover anything or find way to not cover major components. Also they will charge your card even if you cancel. Don't understand how they been allowed to practice this scam for so long without anyone reporting it to attorney general office so they can investigate and start federal investigations. This will end badly for those scammers soon.

Ad states coverages in large capital letters: ENGINE! TRANSMISSION! ELECTRICAL! Pretty simple, but that's not the reality. Reality is it only covers certain parts. A reasonable consumer purchasing MEPCO's warranty would assume that if engine, transmission or electrical issues arise they are covered. Nope. Only certain parts are covered. Total rip off. And, impossible to speak to anyone there. "I'll connect you to Adjustor" operator says. It goes to voicemail. They don't even give you adjustor's name. Adjustor never calls back. This is all a scam.

I purchased a policy with Mepco through Endurance warranty services. I have had this policy two years. My vehicle recently started having transmission problems and they are refusing to cover my vehicle because per them I have a Lyft and Uber sticker in my window. I have never been told this was a problem. They recently came out and inspected my vehicle and approved a claim to fix the AC. But now they are refusing to fix my vehicle. I paid for third policy for 2 years and I need my vehicle fixed. This is not okay. They refuse to let me speak to a supervisor or someone in management.

I bought an extended warranty from AutoNation, and I was suspicious about their reputation as there was a lot of negative reviews. I thought I wanted to research more about it before buying a warranty. Mepco promptly refunded all my money. Thank you for it. I do advise that their website should be a secured one and they should not use AutoNation logo if they are not a company of AutoNation.

I called Mepco and was on the phone 33 minutes attempting to cancel my supplemental car insurance which costs me $286 a month. I made it clear I could no longer afford the insurance that I lost income due to my husband dying and being out of work due to surgery. The one gentleman had the nerve to tell me to not make an emotional decision. I literally stated over 100 times to cancel my insurance. I have video evidence of the phone conversation. The person I spoke to the longest was Shane **. I chose the option to cancel but after about 30 minutes of him trying to tell me how I needed to keep my insurance he then said that he can’t cancel my insurance. He stated that someone would could call the next day to cancel my policy.

Despite closing my credit card account and being reissued a new # after realizing what they were selling was not insurance, I immediately cancelled. Well, now disguised with the other name “Mepco” they’ve attempted to take another $200 from the new card that I had never given them any information. At first Capital One said that would keep this from recurring but now admit merchant may call and get updated information!

Told the operator that we didn't need a policy and for some reason they auto billed bank account. Will see you in court to retrieve all monies stolen from account plus any damages also and a phone call to local BBB.

I changed my mind about needing the policy. The company refused to honor their free cancellation within the specified time limit promise. BUYER BEWARE... DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL CONTINUE TO TAKE MONEY FROM YOU.

Still paying for a warranty even though I cancelled several months ago after they refused to cover a transmission that went out claiming that transmissions don't just go out. Apparently, they know more than the mechanic. Refused to cover it so now I have a car I cannot use.

I decided to purchase a warranty from Protect my Car in which MEPCO is in charge of the billing because they are the ones taking money from my account. My bill was due on the 15th of each month and was being debited from my account. Everything was ok for the first month or so. I decided to set up an online account and I noticed that there was an option to cancel direct debit and have the bill mailed to me so I could pay thru check or money order. So I did this around the 2nd week of September. I received the bill for Sept. that same week. On the 25th of Sept, I received a late notice saying that I owed 83.99. Also on the notice it stated that if my payment wasn't received by 10/15/2017, my contract would be cancelled.

Everything seemed to be going okay. Seven months before the end of my plan they decided to change the date they auto-charged my credit card so they could get a late fee from me. When I called them on it they said I had asked to change my charge date. B.S.!!! It was coming out of a credit card. Why would I need to change the date?? Then she told me that they attempt to charge on the 5th of each month (which is my original date) and it is declined. They attempt two more times before the bank gives up and approves it anyway. REALLY!!! Have you ever heard of a bank giving up and letting a previously declined charge go through anyway? Then she tells me the card is expired. Can they come up with any more excuses? If the card is expired why is the bank still approving the charge? Stay away from this company if you value your money.

I purchased their supreme coverage for my truck. I took the truck in for service and to my surprise nothing was covered. They told me that the parts were not on their covered list. And we're not on their not covered list so they are not covered. When I called the people were extremely rude. They told me they were a master diesel mechanic. The man continued to tell me he knew all parts but could not tell me what a DEF system was and why it was not covered. The master mechanic became rude and told me my policy was canceled. I paid 6 months and because they could not explain why something was not covered I tossed over $900 out the window. I would not recommend this company to anyone that does not like headaches. They have a reason to not cover anything. Save your money by not dealing with their rude people.

Mepco is a 8 hr business running on a time clock. At their convenience and not yours. Most credit card, bank card, and telephone, and utility companies have an 1 800 number to make a payment whenever. 24/7. Simply pay your bill on the phone. Hey you stupid online payers for Mepco, who get locked out for not knowing or forgetting your password, and can't make a payment. Because you are locked out. Hey don't pay your online bill after their convenient hours of 8A to 5PC. You're out of luck and locked out. And do not trust Mepco for automatic payments which means taking your money out of an account automatically. Don't get stuck with Mepco. Mediocre company. Can't even pay your damn bill on time. What a disgrace.

Upon purchasing an extended warranty from MepCO, our warranty repairs was placed under Royal Wesco for administration. I have had all required maintenance perform on all my vehicles according to my vehicles service manual and dealership. I had a $2,400.00 maintenance service performed back in Oct/Nov 2014, since then I have monitored and have return my vehicle back to the dealer which provided the service for any issues. Before that I had only 1 issue with my GMC Envoy. Now I am told I need new engine, in which MepCo refused to cover...

I recently refinanced my car, which comes with an extended warranty. My policy was paid in full as of Jan. 16th 2015. I called today 2/24/15, to cancel and to get a pro rated refund, which is guaranteed as a policy holder. I was literally on the phone with this woman who was extremely persistent and patronizing woman for 45 minutes. I became furious due to her lack of interest in what I was asking. She kept saying "I understand your frustration"... She wouldn't let me speak. I said "I just want to cancel MY policy," I know 60 times. I then told her to let someone else help me if she wasn't. Still wouldn't help me. So angry!

I had an extended warranty on my Chrysler from CarSafe, financed by MEPCO. I just went to use it and found out CarSafe is out of business. MEPCO continued to take the payments out of my checking account! How is it legal to continue taking payments on a contract that represents a company that no longer exists? Looks like many people have the same issue with MEPCO for other warranty companies they financed that also no longer exists. If anyone is doing a class action where they include MEPCO, I am in!

I had a claim to have a wheel bearing, they only would pay $105.00 of a $594.00 repair. They stated that I should find a cheaper repair shop to have my vehicle repaired. I only service my vehicle at the dealer, they stated the repair was too high I should get aftermarket parts. My understanding from my Rep was bring it to get it repaired and I would be covered. Not so.

I purchased a warranty thru Mepco back in July 2013. I recently got sick back in January and was in the hospital and my policy was cancelled due to non-payment. But remind you a rep called me from Mepco and asked if I wanted to reinstate and I was like yes I do because I need my warranty. I paid for the past due and the current month same day. Now it is March I'm current on my payment but my car transmission is acting up. Well American guardian tells me they can't fix it because it is pre-existing that my account has a hold on it for 30 days due to non-payment. So, I basically pay for a warranty I can't use. If you looked at your customers payment history you could see that payments have been consistent. No one never informed of a 30 day hold. The customer service sucks and they could care less what goes on with your vehicle. I would not recommend this company to anyone, and I will be cancelling my service today.

I purchased an extended warranty for my automobile for over $3,500, from Mepco Finance Corp, after receiving a direct mail piece, and after being contacted by a sales rep multiple times. The very first claim was denied, after my vehicle was at the dealership for 4 days, after an adjuster physically went on-site, surveyed my vehicle, and said the repair should be covered because it was NOT a pre-existing condition, and after the dealership said the repairs should be covered. Not only is Mepco's customer service (or lack of) one of the worst of any company I have dealt with, but their tactics are any worse. Mepco may give the extended warranty industry a bad perception, which is unfortunate to the respectable companies. Take your money elsewhere. Frustrations, loss of money, and everything else that comes from dealing with Mepco are NOT worth it.

I paid for a warranty as well from Mepco, monthly drafted from my account until paid. As most, I am a single disabled mother trying to raise my kids. Due to the ailments, proper transportation is needed for my family. Anyhow, every time I called with a problem, it was never covered. The one time something was covered, the total was $300.00+ and $100 even was for the deductible. When I called with an issue, the rep told me to call another number. After days of trying, finally getting through, I was told the account expired. Time was up. I was pissed. I only utilized once and they never covered a darn thing after paying over $2000.00+. I know services were not rendered. Money back please!

I paid $2000.00 for a warranty a couple of years back. Now, I need work on my car, but Mepco is giving me the runaround. The phone numbers they give are no good. Something needs to be done about this.

Due to so much hardship and the costs involved, this information is from memory. Detailed information is available for most parts to verify, like the insurance company to fix the vehicle, include in the lawsuit, or whatever it takes to have the vehicle returned fixed. The vehicle needs to be fixed.

On October 26, 2009, I bought this auto warranty car repair bumper-to-bumper for 5-year warranty for the total amount of $2080.00. I've never used the warranty until the end of December in which every month they automatically take $107.44 out of my business Visa account. I told my wife to get her Land Cruiser tuned up since we've been paying for this account, and so I told her to go to Pep Boys since Mepco told me that if I go to the dealership, I may have to pay a co-pay but in Pep Boys or others, I wouldn't have to. So I went to Pep Boys and was embarrassed since the card they gave me wasn't even on their computer and the 800 number that they have in which I've tried five times repeatedly kept saying call from 8:00am-5:00pm Central Time. I even left messages on their answering machine but they didn't call until I stop payment on the auto pay.

I cannot get through to them for a claim. They are taking money from my account but I cannot get any service. No dealer in the area will take business from them.

I purchased a car with extended warranty from US Fidelis. The contract was sold to the above named company. I filed a claim against Enterprise Financial Group of Florida (P.O. box 167667, Irving, TX 75016) for an engine repair. The car was a 1996 Cheverlot with 100,041 miles. When my engine went bad, it had 110,200 miles. The claim was disapproved because the engine had 'sludge!' The person "Jay" that I spoke to told me tha tmy records showed that a detergent was added to my oil because of sludge. I asked how any body could tell how much sludge was in the engine, without taking it apart. They could not answer me. Jay made a remark that the sludge could have been built up during the previous owner. I countered that I was the original owner. Again silence. I have gotten no satisfaction from any of the three companies involved.

Called our 92 year old mother and sold her an auto warranty. We received a bill today for $1579.00 from Mepco Finance Corp., Carol Stream, Il. Phone # 800-, which we have tried to call and cannot get through to cancel this product. Our mother has dementia and does not remember receiving this phone call or agreeing to this product.

My 2003 Ford Escape just turned 100k miles and is running great thanks to me doing my own scheduled maintenance like oil/filter changes, ATF changes, belts, plugs, etc. In November 2008, after being relentlessly bombarded by automated telemarketing calls just about everyday from US Auto Warranty, I decided to call them and see what they were about. To make a long story short, they offered a 100k 7-year extended Platinum coverage warranty initially for $3400 which is totally crazy. After a 1/2 hour of the typical sales pitch and bull crap, they offered the same warranty at $1825. It sounded pretty good since my car was over 100k miles so I purchased the plan careful to only pay in monthly installments of $72 plus the initial down payment of $89 with the promise that I could cancel and receive a TOTAL REFUND after I had a chance to review the contract details.