Mepco Reviews

This company is a complete scam. They will not fix anything. It's nearly impossible to cancel the contract and payments. Stay far away from them. I honestly don't know how they are in business. Every time you call to cancel a guy gets on the line and either hangs up on you or says they are out to lunch call back. It's the same thing every time.

This company told my wife to buy an insurance from them because her new Toyota Camry may have issues in the future, if there’s a re-call, the dealer would take care of it not your scammer company, also you people took from her bank account $100 the first month and $285 the second month, it is ridiculous what you people are doing, only bad reviews here and when she call them, they say that they can’t help her.

This company sent a representative to my elderly father's home and convinced him to purchase the CoverageX and MEPCO warranty for his vehicle. After paying $200 a month, that he barely had due to a fixed income, he was convinced that this would work for him. A few months later, he took his care in for service. CoverageX kept asking about the mileage which the Car dealership sent numerous times.

Why would a company whose whole job is to collect payments make it nearly impossible to make a payment? God save you if you get your username or password wrong! They claim they sent you the umpteenth verification code via email, but no code ever arrives. For every little action you try, they want you to login AGAIN! Or, they want to send you another verification code that will never arrive, or they ask for your 14 digit account number. In short, they absolutely suck!

I recently bought a house. I got a ton of postcards and letters in the mail prompting me to get warranty protection or, basically, life insurance. I decided to go with a legitimate company, Kansas City Life Insurance. I've also got home insurance that is bundled into my mortgage payment each month. I got a charge from this company on Oct. 9, and I am disputing it as fraud with the help of my bank because I know my companies do their own business with their own charges. The bank said that charge from MEPCO was for home insurance. Ha, wrong-o! The reason I'm writing a review, though, is because this company has NEVER contacted me, I have never contacted them, and therefore, I have never given them my card information. How did they get it? Probably bought it off another scam company. It all seems incredibly fishy.

I am a member of Mepco and I have never used them before. When I tried to use them my claim was denied. So I don't know why I am paying them. I will not be paying them anymore. The contract book lied also and they are not standing up to the contract. They are using the contract to get money. I feel that they need to be shut down and refund the money.

This company scammed my 84 year old mother and enrolled her in a payment plan. She had a new car with and extended 5 year warranty. She kept getting bills from them and refused to cancel the service when she asked multiple times. This company preys on the elderly.

Absolutely a company that should be shut down. This is a scam. The customer service was horrendous and I spent 4 days trying to talk to an actual person to cancel my “coverage”. When I finally got ahold of an actual person, after telling them I want to cancel and not discuss any further, she was extremely rude and said “good luck with your vehicle break downs” and hung up the phone. This place needs to be shut down.

This organization, equal to the sinister behaviour and conduct with associated seller named "Warranty Services" located in Newport Beach CA (multiple different addresses on documentation) used unsolicited written correspondence with manipulative language of "warranty final notice" that showed my full contact details (name & address), make and model of the car and VIN number. I stupidly assumed this was from the car dealer. Their correspondence only has phone numbers, which once you call they coerce a "sale" of a policy using false representation ie. my situation, as the BMW car dealership. MEPCO then issue a financial contract (issued in the mail) even though after 20 phone attempts to Warranty Services requesting to cancel the policy, the MEPCO contract remains viable. I had to seek assistance from CHASE Bank (who are amazing, understanding and remarkable in raising a dispute which finally resulted in a refund)...

In all these years I have known lying and fraudulent companies but this one won the NOBEL, when I hired the police with them they spoke very badly about Endurance and carshield because they supported the customers and paid for the repairs, they are liars, the caules are not worth it. It's worth not even calling them, they announced the company with drums and a band, and then, to my surprise, after a MONTH and having traveled the established mileage, they do not cover the repair, they will always look for a justification for not covering anything, A ALL PEOPLE STAY AWAY FROM HERE IF YOU DON'T WANT YOUR MONEY TO BE STOLEN. THEY ARE THIEVES.

Absolutely awful company. Tried to cancel my policy 3 times over the phone before they finally told me I had to get my odometer notarized. They gaslit me about how they told me that on the 1st phone call and the second and that never happened. I told them to stop gaslighting and escalate my call which of course, no supervisor was available. They don't tell you that upfront. They say they'll send you documents, then they don't. Truly awful, evil company.

I recognized in March 2023 that the warranty actually doesn't cover anything. I made the easy decision to begin the refund process, as I can use the $4,295 to make the repair to my vehicle. Here I am more than a year later, STILL waiting.. I've made countless calls, and have been told the same thing each time. Refunds take 8-12 weeks to process, I would receive a call on a Thursday and the check would be in the mail on Friday. Even with their potential '12 week processing period' I am 52 Thursdays past due for my phone call. MEPCO is committing fraud. My contract is cancelled, I was told if I call for roadside assistance, they won't come. Therefore, I can't use a service that I have paid for. Nor have I received my refund that is due to ME per THEIR contract.

The customer service is terrible. They are rude and condescending and they are bullies. They make it very hard to cancel. I was ultimately told they would cancel my service but was going to flag my vin number so I could never go to Ford again stating it is a troubled vehicle. My vehicle has not been seen tested or diagnosed by this company but you're telling me you are going to flag my vehicle because I can no longer afford your service and you have the right to do it because you work for ford. And the supervisor I requested was just as bad. When I asked for a corporate email he said there was no one higher than him I could contact. Terrible experience and waste of money. I never even used the warranty.

Extremally disappointed. I have tried over and over to communicate with this company that my partner and I are no longer happy or interested in this service - after finding out that they are third party and only "bill" the consumer - they have no affiliation to Car Shield and they refuse to stop the auto pay on my card. I had to call my bank 2 months in a row to block them. Car service provider said they never heard of us, after 3 months. NO THANKS - Blocking the card and never doing business with them again. Agents on the phone stick to the script and offer no solutions. VERY MISLEADING

My card was just double charged by this company and I have no dealings with this company whatsoever. How do you randomly charge people for unauthorized charges? My card has been in nobody else possession but mine! This is fraudulent! I tried contacting them and they wouldn't answer!

Does not give service. I paid around $3700, my life saving and when my mom’s van broke down, which I acquired after she died 3 yrs ago, the company MATRIX had decided to close down in Bankruptcy and their partner Mepco says they just take payments, can’t give refunds or any money back. That company took all my money and no service from Matrix and they decided to close their business in June of last year and I was still paying payments until September of last year 2023! No one even called or let us know they were closing their business and going into bankruptcy! I don’t see how they sleep at night knowing they did their customers do wrong and took every last penny of some of us! My only way of transportation is that van and just recently had open heart surgery and have to go to the doctor and don’t know how I'm going to get to the doctor now…

I fully paid for my warranty with Mepco. What a mistake. Now that I want to submit a claim, they say I need to contact another company, Road Americam MotorClub. When I call them, they say they no longer support contracts before July 2023!!! Technically they put me in a circle to refuse paying. Avoid this company, their phone number is 800 - 397 - 6767

I paid over 4k for this service and the first time I used it they declined to pay for the turbocharger for my car. I hired an attorney and I am going to cancel their service. They are full of it and they are taking advantage of hard working people. Don't use this service. I am going to put this on Facebook, Instagram... Wayne

I’ve come upon hard times financially, just trying to cut down on any unnecessary expense…called to cancel my policy, the representative refused to do it, ended the call by insulting me and hung up. I’ve never experienced anything so rude in my entire life!!!

T.R.A.S.H.... Been paying on my policy 4 months on my car. It's been in the shop 2 weeks because they keep looking for excuses to reject my claim. I got my back involved. They're criminals. Don't waste your time or money.

We traded our vehicle in on a new vehicle. Upon purchasing new vehicle we also purchased an extended warranty through the manufacturer (Toyota). Called Car shield, whose billing is handled by Mepco. Called Mepco customer service to cancel. They insist on transferring previous warranty to new vehicle. I explained we already signed for one and no longer require. Since we canceled before we ever used (previous car has 20k miles) they would issue refund. Never received an email of cancellation. Never received any email on when the refund will pay out. Every time I call and speak with a customer service agent I am told "maybe 7-10 business days". It's been 3 weeks now. I'd really like some better communication. If I do not get my refund soon, I will contact my bank and file a fraud report to seize what I am entitled to, and what was agreed upon under Mepco's contract.

This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a callback. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. I had to go to the company that gave me my warrant. I had gotten a new charge card. Some how Mepco started charging my card 3 months after account was closed. I need my money back. I will keep fighting until I get my money back. And let everyone know how bad this company is.

I purchased an extended warranty for a 2013 Chrysler 200. When I did have an issue I could not find a mechanic anywhere close to my location that would deal with them. I then saw that they were charging my card on a Sunday for a monthly premium payment. While it was still pending I called and nobody would answer the phone and I could not leave a message. The message stated they were not open on Sundays and to call back the following day. When I called the next day the payment had already processed and they refused to give me any kind of refund. I wish I never received a cold call from this company. What they made sound good up front is nothing like what they claim to be. Beware!!!

Great customer service and he was quick. Rodney answer all of my questions. He was very friendly. I don't have anything else to say. It was a 5min phone call. The company has been pretty good to work with. I would recommend.

I was a member of CarShield (Mepco) since 2017. Due to high inflation and the fact that I am retired and on a budget. Like so many I had to cut back so I canceled my warranty policy with Mepco. On the same day I canceled my policy, Mepco charged my credit card. I contacted customer service and Mepco confirmed my policy was terminated and I was no longer insured. I requested they refund my $99.00 since my policy was canceled. Her reply was they do not issue refunds once the authorized debits are processed. I needed to contact them 72 hours prior. The customer service rep conveniently left those details out when I contacted Mepco to cancel. Otherwise our conversation would have been very different.

They are thieves. We cancelled the same day as we agreed. They have been charging our credit cards and ignoring our cancellation. Stay away! Stay away! Crooks! Crooks! Crooks! Do not trust these people. Do not give them your credit card!

This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a call back. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. The person on the phone kept reading a script explaining to me how the warranty works. I told them repeatedly that I wasn't interested in how it works, but want to cancel. They never stopped talking and refused to listen to my request to cancel. Finally they hung up on me. I cannot find a way to cancel. I'll protest the charge with my credit card company. Do NOT deal with these people. You will never get any "Service" from them.

On December 10th, 2021, a MEPCO telemarketer ignored the phone system we pay to stop telemarketers from contacting our elderly mother who is in the early stages of dementia. The scammer confused her into believing she had to give out her credit card information. They then charged her card $295, which alerted us to the suspicious charge. We denied the charge along with 2 other charges that MEPCO submitted. We also cancelled the card. My mother is now receiving bi-weekly calls harassing her to make these payments. She has also received a bill in the mail. We have tried contacting a representative using the number(s) provided and after sitting through Hell-hold, an automated system said no one is available to take our call. This needs to stop! Harassing, abusing, and defrauding seniors is illegal!

They don't keep any of the 44 pages contract. It's all about money, not customers satisfaction. They will not even cover for an oil change. False promises just to make money on people. They need to be stopped.

This company will not honor their contractual agreement. They will send you back and forth from Complete Auto Car to Matrix Customer Service. They will even go as far as giving you an email address and a mailing address. But they will never respond, as you can see by the many canned email responses to reviews. Please stay clear of this company.

This is a complete scam. They pretend to come from the official car warranty service from the maker which they aren't. DO NOT trust anything they say. They intentionally keep delaying all the documentation process including sending the document by slow mail so that they can take the first downpayment. All the words they say was not trustable; they changed their words in every situation. If you unintentionally joined their service, ignore all the words they tell you which are mostly lies, and just have them send the cancellation form. I once again emphasize: NEVER NEVER USE THIS SERVICE.

This company is a scam. I did not have any agreement with Vehicle Protection Center. But this company keeps sending me bills of the vehicle insurance. I received a scam postcard just after I purchased a new car. It has my name, address and car model, all are correct. It looks like the postcard coming from my dealer. A eager head aside the stamp makes it related to the government. It said that my car will be de-active on road soon if I don't call before the deadline **. I called the number, they asked all my information, address, email address, phone number, SSN, and credit card. It charged my credit card with $349 immediately which it is very strange for me. I did not received any email about the policy detail or hard copy mail after they promise.

I pay my payments monthly to Mepco, now I need them. They will not answer their phone. I need to know if this company is a "SCAM"! I have called them about 40 times still no answer. I want my money back.

Updated on 03/13/2021: Mepco keeps sending me bills in this scam. And they do not respond tp private messages. Next step is the police. Why is it that Mepco does not respond?! Too large profit from this criminal activity? Delete my name and account, NOW!!!

This company is the worst. I paid 100 down to start my policy then when I decided to cancel it back in August 2020 I called MEPCO billing and was told that since I had not made a payment that it would be ok to cancel without making a payment but would have to speak to the guy who I initially started the warranty with. His name was Tony, Tony told me that I had to make a payment of 133 in order to cancel my warranty. I argued with him. Told him what the lady told me. He then said that she would be fired for telling me and that I had to make a payment so I made the payment and got a conformation number and was told by Tony to ignore the next two statements. But I want to make sure it's canceled so I call and get the run around. Today makes my 2nd attempt to get this resolved. Don't know who to turn to want I won't give anymore money to them and if I can want my 133 reimbursed back to me. This company is NOT GOOD. DO NOT DO BUSINESS WITH THEM.

I was contacted on my cell phone offering me a car warranty for a van I had purchased. I thought it was from the dealer. I said ok as they had mentioned it would be 3 payments of approx $145.00. I gave a down payment of $195.00 and waited for the paperwork. I received the Auto Protection Policy effective 7/14/20. My wife read the policy and it was not 3 payments of $145.00. The full policy was $2,785.00. We immediately chose to cancel this policy and followed the cancellation instructions which must be cancelled within 30 days.

I signed up for a extended warranty June 3 2020. Was told to review policy when ca re 2 weeks later. Decided I did not want to keep it. I started calling, after being put on hold several times in days I finally talked to someone. Tried to cancel. She said to call another number. After several attempts I got another person. She said I had to cancel thru another number. She asked why I want to. Cancel. Told her I didn't like the contract, I finally told her I would rethink it but still want to talk to someone about cancelling. Never got a call.

My grandmother was contacted by this company to start a policy for vehicle service and repair coverage since the previous warranty expired. She told them she did not want to go through them for this type of coverage and she felt she wouldn't need it anyway. Long story short she called her bank one morning to get her balance as she always does and her account was overdrawn due to a debit for a payment to MEPCO in the amount of $1400.00 dollars!! Mind you she never gave them any of her bank account information or her debit card number because she refused buying the coverage they were offering.

I have been scammed by you 3 times. Just last week I spoke to a supervisor there. She told me my money would be put back on my card and I check it again and now you have taken two payments. I will in fact take legal action. Just yesterday someone called me with Drive Smart asking me why did I cancel. I explained I could not afford it neither was I interested. I want my money back and I will be reaching out to my Lawyer. This is not a threat rather it is assurance that you will not get away with scamming the innocent people!!!!!

I recently bought an extended warranty from this company after receiving numerous letters from them. I have a BMW 3 series that had been running perfectly fine but I have had my share of paying cash for my repairs in the past. Being that the warranty coverage included ENGINE, ELECTRICAL as well as Transmission I considered buying the policy. Long story short, I have had coverage for 2 months now and recently had to take my BMW to the dealership for repairs. I became aware that I needed a particulate filter, some other filter, catalytic converter issue and a part that needed to be replaced. NOTHING was covered under the warranty. I called to cancel the warranty and the call immediately turned into a nightmare.