Mepco

I purchased an extended warranty for a 2013 Chrysler 200. When I did have an issue I could not find a mechanic anywhere close to my location that would deal with them. I then saw that they were charging my card on a Sunday for a monthly premium payment. While it was still pending I called and nobody would answer the phone and I could not leave a message. The message stated they were not open on Sundays and to call back the following day. When I called the next day the payment had already processed and they refused to give me any kind of refund. I wish I never received a cold call from this company. What they made sound good up front is nothing like what they claim to be. Beware!!!

Great customer service and he was quick. Rodney answer all of my questions. He was very friendly. I don't have anything else to say. It was a 5min phone call. The company has been pretty good to work with. I would recommend.

I was a member of CarShield (Mepco) since 2017. Due to high inflation and the fact that I am retired and on a budget. Like so many I had to cut back so I canceled my warranty policy with Mepco. On the same day I canceled my policy, Mepco charged my credit card. I contacted customer service and Mepco confirmed my policy was terminated and I was no longer insured. I requested they refund my $99.00 since my policy was canceled. Her reply was they do not issue refunds once the authorized debits are processed. I needed to contact them 72 hours prior. The customer service rep conveniently left those details out when I contacted Mepco to cancel. Otherwise our conversation would have been very different.

They are thieves. We cancelled the same day as we agreed. They have been charging our credit cards and ignoring our cancellation. Stay away! Stay away! Crooks! Crooks! Crooks! Do not trust these people. Do not give them your credit card!

This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a call back. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. The person on the phone kept reading a script explaining to me how the warranty works. I told them repeatedly that I wasn't interested in how it works, but want to cancel. They never stopped talking and refused to listen to my request to cancel. Finally they hung up on me. I cannot find a way to cancel. I'll protest the charge with my credit card company. Do NOT deal with these people. You will never get any "Service" from them.

On December 10th, 2021, a MEPCO telemarketer ignored the phone system we pay to stop telemarketers from contacting our elderly mother who is in the early stages of dementia. The scammer confused her into believing she had to give out her credit card information. They then charged her card $295, which alerted us to the suspicious charge. We denied the charge along with 2 other charges that MEPCO submitted. We also cancelled the card. My mother is now receiving bi-weekly calls harassing her to make these payments. She has also received a bill in the mail. We have tried contacting a representative using the number(s) provided and after sitting through Hell-hold, an automated system said no one is available to take our call. This needs to stop! Harassing, abusing, and defrauding seniors is illegal!

They don't keep any of the 44 pages contract. It's all about money, not customers satisfaction. They will not even cover for an oil change. False promises just to make money on people. They need to be stopped.

This company will not honor their contractual agreement. They will send you back and forth from Complete Auto Car to Matrix Customer Service. They will even go as far as giving you an email address and a mailing address. But they will never respond, as you can see by the many canned email responses to reviews. Please stay clear of this company.

This is a complete scam. They pretend to come from the official car warranty service from the maker which they aren't. DO NOT trust anything they say. They intentionally keep delaying all the documentation process including sending the document by slow mail so that they can take the first downpayment. All the words they say was not trustable; they changed their words in every situation. If you unintentionally joined their service, ignore all the words they tell you which are mostly lies, and just have them send the cancellation form. I once again emphasize: NEVER NEVER USE THIS SERVICE.

This company is a scam. I did not have any agreement with Vehicle Protection Center. But this company keeps sending me bills of the vehicle insurance. I received a scam postcard just after I purchased a new car. It has my name, address and car model, all are correct. It looks like the postcard coming from my dealer. A eager head aside the stamp makes it related to the government. It said that my car will be de-active on road soon if I don't call before the deadline **. I called the number, they asked all my information, address, email address, phone number, SSN, and credit card. It charged my credit card with $349 immediately which it is very strange for me. I did not received any email about the policy detail or hard copy mail after they promise.