Mepco

Mepco Reviews

About Mepco

Mepco is a servicer of payment plans related to vehicle service contracts. However, Mepco has no involvement in the development, marketing, sale, claims processing activities, or other administration of these vehicle service contracts, and Mepco does not engage in any form of telemarketing. Mepco's sole role is that of the servicer of the payment plan related to the vehicle service contract, sending bills and collecting payments, and is not the seller or administrator of the vehicle service contract. Customers would need to contact their sales agent, dealership or service contract administrator's offices directly for any information regarding discrepancies with product representation, service reimbursement, cancellations, reinstatement's, refunds, or any other vehicle service contract related issues.

Mepco Reviews

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    How do I know I can trust these reviews about Mepco?
    • 4,569,587 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Nov. 19, 2024

    This company told my wife to buy an insurance from them because her new Toyota Camry may have issues in the future, if there’s a re-call, the dealer would take care of it not your scammer company, also you people took from her bank account $100 the first month and $285 the second month, it is ridiculous what you people are doing, only bad reviews here and when she call them, they say that they can’t help her.

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    Response from Mepco

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    Contract & TermsCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 18, 2024

    This company sent a representative to my elderly father's home and convinced him to purchase the CoverageX and MEPCO warranty for his vehicle. After paying $200 a month, that he barely had due to a fixed income, he was convinced that this would work for him. A few months later, he took his care in for service. CoverageX kept asking about the mileage which the Car dealership sent numerous times.

    After so many days, they informed my father that his last service showed $64000 miles, but his contract showed $63000 when he signed the contract. This was totally a scam to take advantage of an elderly. If the agent came on site to sell the insurance and get information for the contract, he should have verified the mileage since he was there onsite. He could have asked my father to go the car and verify the mileage which he didn't. The company knew exactly what they were doing. They were going to have him paying $200 a month for CoverageX and Mepco for a long period of time just to tell him that the mileage was incorrect, and they couldn't cover it. I highly recommend avoiding this company.

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    Response from Mepco

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

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      Customer ServiceReliability

      Reviewed Nov. 9, 2024

      Why would a company whose whole job is to collect payments make it nearly impossible to make a payment? God save you if you get your username or password wrong! They claim they sent you the umpteenth verification code via email, but no code ever arrives. For every little action you try, they want you to login AGAIN! Or, they want to send you another verification code that will never arrive, or they ask for your 14 digit account number. In short, they absolutely suck!

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

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      Sales & Marketing

      Reviewed Oct. 11, 2024

      I recently bought a house. I got a ton of postcards and letters in the mail prompting me to get warranty protection or, basically, life insurance. I decided to go with a legitimate company, Kansas City Life Insurance. I've also got home insurance that is bundled into my mortgage payment each month. I got a charge from this company on Oct. 9, and I am disputing it as fraud with the help of my bank because I know my companies do their own business with their own charges. The bank said that charge from MEPCO was for home insurance. Ha, wrong-o! The reason I'm writing a review, though, is because this company has NEVER contacted me, I have never contacted them, and therefore, I have never given them my card information. How did they get it? Probably bought it off another scam company. It all seems incredibly fishy.

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

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      Contract & Terms

      Reviewed Sept. 18, 2024

      I am a member of Mepco and I have never used them before. When I tried to use them my claim was denied. So I don't know why I am paying them. I will not be paying them anymore. The contract book lied also and they are not standing up to the contract. They are using the contract to get money. I feel that they need to be shut down and refund the money.

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

      Reviewed Aug. 27, 2024

      This company scammed my 84 year old mother and enrolled her in a payment plan. She had a new car with and extended 5 year warranty. She kept getting bills from them and refused to cancel the service when she asked multiple times. This company preys on the elderly.

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

      Customer ServiceSales & MarketingStaff

      Reviewed Aug. 2, 2024

      Absolutely a company that should be shut down. This is a scam. The customer service was horrendous and I spent 4 days trying to talk to an actual person to cancel my “coverage”. When I finally got ahold of an actual person, after telling them I want to cancel and not discuss any further, she was extremely rude and said “good luck with your vehicle break downs” and hung up the phone. This place needs to be shut down.

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

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      Customer ServiceContract & Terms

      Reviewed Aug. 1, 2024

      This organization, equal to the sinister behaviour and conduct with associated seller named "Warranty Services" located in Newport Beach CA (multiple different addresses on documentation) used unsolicited written correspondence with manipulative language of "warranty final notice" that showed my full contact details (name & address), make and model of the car and VIN number. I stupidly assumed this was from the car dealer. Their correspondence only has phone numbers, which once you call they coerce a "sale" of a policy using false representation ie. my situation, as the BMW car dealership. MEPCO then issue a financial contract (issued in the mail) even though after 20 phone attempts to Warranty Services requesting to cancel the policy, the MEPCO contract remains viable. I had to seek assistance from CHASE Bank (who are amazing, understanding and remarkable in raising a dispute which finally resulted in a refund)...

      However, MEPCO's belligerent aggressive dialogue, same as Warranty Services only use phone numbers and none of these allow you to cancel - you MUST issue the request in writing. This whole experience has left me in utter awe that there is no USA federal or state government ability to shut down these companies who use such opportunistic behaviour, create mental health stress by using unconscionable conduct - It's astounding in a country like the USA that these organizations can be allowed to continue abusing their own citizens.

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

      Coverage

      Reviewed July 22, 2024

      In all these years I have known lying and fraudulent companies but this one won the NOBEL, when I hired the police with them they spoke very badly about Endurance and carshield because they supported the customers and paid for the repairs, they are liars, the caules are not worth it. It's worth not even calling them, they announced the company with drums and a band, and then, to my surprise, after a MONTH and having traveled the established mileage, they do not cover the repair, they will always look for a justification for not covering anything, A ALL PEOPLE STAY AWAY FROM HERE IF YOU DON'T WANT YOUR MONEY TO BE STOLEN. THEY ARE THIEVES.

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

      Verified purchase
      Customer Service

      Reviewed June 27, 2024

      Absolutely awful company. Tried to cancel my policy 3 times over the phone before they finally told me I had to get my odometer notarized. They gaslit me about how they told me that on the 1st phone call and the second and that never happened. I told them to stop gaslighting and escalate my call which of course, no supervisor was available. They don't tell you that upfront. They say they'll send you documents, then they don't. Truly awful, evil company.

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      Response from Mepco

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

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      Mepco Company Information

      Company Name:
      Mepco
      Company Type:
      Private
      Year Founded:
      1964
      Address:
      205 North Michigan Avenue - Suite 2200
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60601
      Country:
      United States
      Fax:
      (866) 656-6518
      Website:
      www.mepco.com