Mepco Reviews

It's been a month or more and still can't get a hold of this company. The other day I was on the phone waiting to talk to someone, called back 4 times, that's 4 hours at least. The last time it just said goodbye, instead of just hanging up. I have been waiting a month to receive my reimbursement of my towing charge of $467.00. since my car is stuck in Bemidji, MN. I had to buy a different car so I could make it to work. I am not pleased at all with service they give.

This company is a total scam. I am not sure why the DOJ has not investigated them. I tried to cancel on behalf of my mother. He said I need power of attorney which I have, and I told him. He refused to give me the address of where to send the copy of the power of attorney. I discovered my mom had been getting food from the food bank because of all the money they stole from her. She herself has tried to cancel so many times and they never cancel. There is a special place in hell for these scammers.

These scam artists contacted my son to sign up for their warranty service. Thank goodness my son mentioned to me that he had signed up. I marched him straight to the bank to cancel his bank card that very day.

Purchased aftermarket warranty from this company 06/20/2023, made payments through MEPCO and the administrative office is Direct Protection Warranty. These people are a SCAM!!!! After paying the warranty in full 06/2025 and an expiration date of 07/30/2027. My car's transmission went out and I was told my claim denied DUE to mileage discrepancy of 1260. At the time of purchase, I insisted I go out to my car and retrieve correct mileage. The sells REP insisted that i stay on the phone and complete the sell. To just provide a rough estimate of my mileage. Although, I thought that to be strange, I provided what I last remembered of the mileage. So, 07/2025 the transmission went out and dealer stated $5600 for replacement. Claim DENIED DUE to mileage discrepancy, since policy purchased total was $4042.

This company called telling me. I had to get the insurance! I told them no, I'm looking elsewhere. The guy on the phone said I had to get it thay day or for 90$ or if I waited longer they would charge me 200$ if I decide to get it! I said I do not want it anyway and about a few days go by and they charged me 150$ from my bank account without asking and I did not agree to anything! My bank looked up the charge and told me it was this company! They definitely are Fraud!

I have never encountered customer service people as rude as those on your company's phone lines. Rule Number 1: When you are listening customers' explanations of their situation, you listen, you do not cut them off or have a background conversation. First, I waited and paid two months before I received your welcome packet. Second, anything that I needed done in my home, I was verbally told was not covered. On one item I was told that I could buy a part at Home Depot for around $10 and fix it myself. Really?!

They make it sound like everything will be covered. I know insurance can be tricky when it comes to what is covered, but these guys don't tell you how the policy works when they sell it. When I called to cancel, the guy said if it is a car with a lot of miles (more than 150,000) fewer things will be covered. I did not get that explanation when I was sold the policy. Troy, the service rep did not deny that and defended not talking about the negatives of the policy saying, "When you sell something, do you talk about the positives or the negatives." Implying, to me, that it was good business to be deceitful. Scammers, in my opinion.

This company contacted my 78 year old mother who is declining mentally and talked her into a contract. She didn't understand what she was agreeing to and now she's paying for something she can't afford. I noticed the charge on her bank account and we called Mepco. They make it difficult to cancel and now she has to go get notarized paperwork, we have to write a letter stating we want the contract cancelled and it has to be snail mailed to them. If they can get a contract over the phone, we should be able to cancel this over the phone. Horrible company to take advantage of the elderly.

I was promised to get a car warranty better than Carshield and it ended up a total lie. Now I am out 9600 and no car. Don't use them. They lie. Their customer service rep yelled at me and lied to me over the phone. Bad service provider.

I bought Mepco for my home and I was told that appliances, hot water heaters, AC units were covered. My AC had recently went out. I filed a claim and it got denied because they said that it was from a power surge which it was not. The compressor went out and then the guy that I talk to said I’ve would only receive 600 bucks because of the age of the unit. I was tricked into buying this warranty and now I try to call the number to get some help from them and the calls won’t go through and the emails get sent back to me.