Mepco Reviews

I’ve come upon hard times financially, just trying to cut down on any unnecessary expense…called to cancel my policy, the representative refused to do it, ended the call by insulting me and hung up. I’ve never experienced anything so rude in my entire life!!!

T.R.A.S.H.... Been paying on my policy 4 months on my car. It's been in the shop 2 weeks because they keep looking for excuses to reject my claim. I got my back involved. They're criminals. Don't waste your time or money.

We traded our vehicle in on a new vehicle. Upon purchasing new vehicle we also purchased an extended warranty through the manufacturer (Toyota). Called Car shield, whose billing is handled by Mepco. Called Mepco customer service to cancel. They insist on transferring previous warranty to new vehicle. I explained we already signed for one and no longer require. Since we canceled before we ever used (previous car has 20k miles) they would issue refund. Never received an email of cancellation. Never received any email on when the refund will pay out. Every time I call and speak with a customer service agent I am told "maybe 7-10 business days". It's been 3 weeks now. I'd really like some better communication. If I do not get my refund soon, I will contact my bank and file a fraud report to seize what I am entitled to, and what was agreed upon under Mepco's contract.

This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a callback. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. I had to go to the company that gave me my warrant. I had gotten a new charge card. Some how Mepco started charging my card 3 months after account was closed. I need my money back. I will keep fighting until I get my money back. And let everyone know how bad this company is.

I purchased an extended warranty for a 2013 Chrysler 200. When I did have an issue I could not find a mechanic anywhere close to my location that would deal with them. I then saw that they were charging my card on a Sunday for a monthly premium payment. While it was still pending I called and nobody would answer the phone and I could not leave a message. The message stated they were not open on Sundays and to call back the following day. When I called the next day the payment had already processed and they refused to give me any kind of refund. I wish I never received a cold call from this company. What they made sound good up front is nothing like what they claim to be. Beware!!!

Great customer service and he was quick. Rodney answer all of my questions. He was very friendly. I don't have anything else to say. It was a 5min phone call. The company has been pretty good to work with. I would recommend.

I was a member of CarShield (Mepco) since 2017. Due to high inflation and the fact that I am retired and on a budget. Like so many I had to cut back so I canceled my warranty policy with Mepco. On the same day I canceled my policy, Mepco charged my credit card. I contacted customer service and Mepco confirmed my policy was terminated and I was no longer insured. I requested they refund my $99.00 since my policy was canceled. Her reply was they do not issue refunds once the authorized debits are processed. I needed to contact them 72 hours prior. The customer service rep conveniently left those details out when I contacted Mepco to cancel. Otherwise our conversation would have been very different.

They are thieves. We cancelled the same day as we agreed. They have been charging our credit cards and ignoring our cancellation. Stay away! Stay away! Crooks! Crooks! Crooks! Do not trust these people. Do not give them your credit card!

This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a call back. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. The person on the phone kept reading a script explaining to me how the warranty works. I told them repeatedly that I wasn't interested in how it works, but want to cancel. They never stopped talking and refused to listen to my request to cancel. Finally they hung up on me. I cannot find a way to cancel. I'll protest the charge with my credit card company. Do NOT deal with these people. You will never get any "Service" from them.

On December 10th, 2021, a MEPCO telemarketer ignored the phone system we pay to stop telemarketers from contacting our elderly mother who is in the early stages of dementia. The scammer confused her into believing she had to give out her credit card information. They then charged her card $295, which alerted us to the suspicious charge. We denied the charge along with 2 other charges that MEPCO submitted. We also cancelled the card. My mother is now receiving bi-weekly calls harassing her to make these payments. She has also received a bill in the mail. We have tried contacting a representative using the number(s) provided and after sitting through Hell-hold, an automated system said no one is available to take our call. This needs to stop! Harassing, abusing, and defrauding seniors is illegal!