Mepco Reviews
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About Mepco
Mepco is a servicer of payment plans related to vehicle service contracts. However, Mepco has no involvement in the development, marketing, sale, claims processing activities, or other administration of these vehicle service contracts, and Mepco does not engage in any form of telemarketing. Mepco's sole role is that of the servicer of the payment plan related to the vehicle service contract, sending bills and collecting payments, and is not the seller or administrator of the vehicle service contract. Customers would need to contact their sales agent, dealership or service contract administrator's offices directly for any information regarding discrepancies with product representation, service reimbursement, cancellations, reinstatement's, refunds, or any other vehicle service contract related issues.
Mepco Reviews
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Reviewed May 11, 2026
SCAM. SCAM. SCAM, that’s it. They don’t want to help you, doesn’t give back refunds!!
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed April 20, 2026
I was told by MEPCO that I was paying for a three-year home mortgage policy. I would only pay for 18 months to cover the three-year period. I have found out that it was all a lie, and I want my money refunded. If not, I will be reporting them.
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
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Reviewed April 15, 2026
I am a 76 yo senior. I have been with Mepco for many years and had to use my plan recently to get my transmission replaced. This transaction was a smooth one, paying out over $2,000.
Thank you for submitting your positive feedback regarding Mepco. We strive to provide exceptional customer service and appreciate the positive review. For future assistance, please contact us at our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed April 15, 2026
100 percent a scam and the staff lies and are rude. Bank did not approve charges and they got mad when ask about the charges. Do not use.
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed April 7, 2026
Tried to cancel several times and they kept ** in my pockets as they charged my card and refused to refund even after the car was sold. Keep copies of your paperwork as they do not always record conversations or acknowledge receipt of the cancellation!
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed April 1, 2026
This review is to formally document a deceptive and potentially fraudulent experience with MEPCO. MEPCO sent what appeared to be a “final notice” designed to mislead consumers into believing it was directly affiliated with their mortgage lender. This representation is, at best, misleading and, at worst, a deliberate attempt to induce consumers into purchasing unnecessary services under false pretenses.
Relying on this representation, I contacted the company regarding what I believed to be a required insurance product. During the enrollment process, I clearly and unequivocally withdrew my consent prior to completion. Despite this, I was informed by a representative that the process could not be stopped and that only a verbal authorization was needed, with the option to cancel later. This practice raises serious concerns regarding informed consent and authorization standards.
I immediately contacted MEPCO again and spoke with a representative identifying herself as Heather. After a prolonged discussion, my initial deposit was refunded, and I explicitly stated that I did not authorize, request, or consent to any ongoing service, specifically a recurring charge of $243 per month. I was instructed to “wait for a packet” and decide at a later time, despite my clear refusal. Notwithstanding my explicit revocation of consent, MEPCO proceeded to charge my account $243, resulting in an overdraft and financial harm.
Upon contacting the company again, I spoke with a representative identifying herself as Andraea, who denied any misconduct and asserted the company’s practices were legitimate. I was further advised that, in order to dispute the unauthorized charge, I must submit a certified written request for review, at which point MEPCO would unilaterally determine whether a refund would be issued.
For the record, I dispute the validity of this charge. I did not provide informed or continuing authorization for this service, and any claim to the contrary is inaccurate. Charging a consumer after clear revocation of consent raises serious concerns regarding unauthorized billing practices and potential violations of consumer protection laws. Consumers should exercise extreme caution when dealing with MEPCO. Do not rely on the appearance of official correspondence, and do not provide verbal authorization without fully verifying the legitimacy and necessity of the service.
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed March 13, 2026
I began receiving letters regarding a home warranty that appeared to be related to my mortgage. The letter stated “Secured by my mortgage” and said “Final Notice – Immediate Response Required,” which made it appear as if the notice was connected to my mortgage lender and that I needed to verify my home warranty coverage. Because of this wording, I contacted the company to ask about the notice. During the call, I ended up being enrolled in a home warranty policy. Later, after confirming that neither my bank nor my condominium building requires a home warranty, I called the company again to cancel the policy.
When I called to cancel, the representative asked why I wanted to cancel. I explained that the warranty was not required by my bank or my building, so I did not need the service. However, the representative repeatedly insisted that I needed the warranty and discouraged me from canceling. During the call, the representative told me that if I canceled the policy, I would receive a $16,000 bill for two upcoming services described as “pumping” and “electric” services. This was extremely concerning because I never scheduled any such services and never received any notification about them. When I questioned this, the representative told me that I would need to accept those charges in order to proceed with the cancellation.
I clearly stated that I never agreed to those services and would not pay for something I never scheduled. The representative continued insisting that I would be responsible for the bill and was extremely rude during the conversation. I have never experienced such unprofessional behavior from a customer service agent. What makes the situation even more concerning is that when I first contacted the company, I was told that the policy could be canceled at any time. However, when I attempted to cancel, the process became extremely difficult and involved intimidating statements about unexpected charges. Because the company refused to process my cancellation, I had to contact my credit card provider to dispute the charges. Despite this, the company processed a second charge on my card without my authorization.
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed Feb. 18, 2026
I purchased a contract on 6/2022. Paid it in full. I experienced poor customer service and cancelled my contract on 2/2024. After numerous phone calls and getting bounced around from Sunpath and AAP trying to receive my refund still have no answers. Stay away!!!
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed Feb. 8, 2026
Refusing to honor claim. Worthless company “fraud“ sent a so-called adjuster and confirmed damages. All they do is lie! Bottom line, all they do is take your money. Bad company!
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Reviewed Jan. 28, 2026
I’ll not recommend anyone to do business with this company. Repair facility. It has been a month I have get paid from this scammer. In which the parts and labor they didn’t want to pay for.
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. We would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com
Mepco Company Information
- Company Name:
- Mepco
- Company Type:
- Private
- Year Founded:
- 1964
- Address:
- 205 North Michigan Avenue - Suite 2200
- City:
- Chicago
- State/Province:
- IL
- Postal Code:
- 60601
- Country:
- United States
- Fax:
- (866) 656-6518
- Website:
- www.mepco.com