Mepco

Mepco Reviews

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About Mepco

Mepco is a servicer of payment plans related to vehicle service contracts. However, Mepco has no involvement in the development, marketing, sale, claims processing activities, or other administration of these vehicle service contracts, and Mepco does not engage in any form of telemarketing. Mepco's sole role is that of the servicer of the payment plan related to the vehicle service contract, sending bills and collecting payments, and is not the seller or administrator of the vehicle service contract. Customers would need to contact their sales agent, dealership or service contract administrator's offices directly for any information regarding discrepancies with product representation, service reimbursement, cancellations, reinstatement's, refunds, or any other vehicle service contract related issues.

Mepco Reviews

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    How do I know I can trust these reviews about Mepco?
    • 4,464,628 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer ServiceContract & TermsCoveragePunctuality & Speed

    Reviewed June 13, 2024

    I recognized in March 2023 that the warranty actually doesn't cover anything. I made the easy decision to begin the refund process, as I can use the $4,295 to make the repair to my vehicle. Here I am more than a year later, STILL waiting.. I've made countless calls, and have been told the same thing each time. Refunds take 8-12 weeks to process, I would receive a call on a Thursday and the check would be in the mail on Friday. Even with their potential '12 week processing period' I am 52 Thursdays past due for my phone call. MEPCO is committing fraud. My contract is cancelled, I was told if I call for roadside assistance, they won't come. Therefore, I can't use a service that I have paid for. Nor have I received my refund that is due to ME per THEIR contract.

    Mepco
    Mepco
    Pinned

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    Resolution In Progress

    Reviewed June 5, 2024

    The customer service is terrible. They are rude and condescending and they are bullies. They make it very hard to cancel. I was ultimately told they would cancel my service but was going to flag my vin number so I could never go to Ford again stating it is a troubled vehicle. My vehicle has not been seen tested or diagnosed by this company but you're telling me you are going to flag my vehicle because I can no longer afford your service and you have the right to do it because you work for ford. And the supervisor I requested was just as bad. When I asked for a corporate email he said there was no one higher than him I could contact. Terrible experience and waste of money. I never even used the warranty.

    Mepco
    Mepco
    Pinned

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

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      Reviewed March 7, 2024

      Extremally disappointed. I have tried over and over to communicate with this company that my partner and I are no longer happy or interested in this service - after finding out that they are third party and only "bill" the consumer - they have no affiliation to Car Shield and they refuse to stop the auto pay on my card. I had to call my bank 2 months in a row to block them. Car service provider said they never heard of us, after 3 months. NO THANKS - Blocking the card and never doing business with them again. Agents on the phone stick to the script and offer no solutions. VERY MISLEADING

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

      Reviewed March 3, 2024

      My card was just double charged by this company and I have no dealings with this company whatsoever. How do you randomly charge people for unauthorized charges? My card has been in nobody else possession but mine! This is fraudulent! I tried contacting them and they wouldn't answer!

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397 - 6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

      Reviewed Jan. 23, 2024

      Does not give service. I paid around $3700, my life saving and when my mom’s van broke down, which I acquired after she died 3 yrs ago, the company MATRIX had decided to close down in Bankruptcy and their partner Mepco says they just take payments, can’t give refunds or any money back. That company took all my money and no service from Matrix and they decided to close their business in June of last year and I was still paying payments until September of last year 2023! No one even called or let us know they were closing their business and going into bankruptcy! I don’t see how they sleep at night knowing they did their customers do wrong and took every last penny of some of us! My only way of transportation is that van and just recently had open heart surgery and have to go to the doctor and don’t know how I'm going to get to the doctor now…

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. We would like the opportunity to speak with you to provide you with the contact information for the seller and admin. Please contact our office at (800) 397-6767 Monday – Friday from 8A – 5P CST or by email at Requests@mepco.com

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      Reviewed Oct. 27, 2023

      I fully paid for my warranty with Mepco. What a mistake. Now that I want to submit a claim, they say I need to contact another company, Road Americam MotorClub. When I call them, they say they no longer support contracts before July 2023!!! Technically they put me in a circle to refuse paying. Avoid this company, their phone number is 800 - 397 - 6767

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. We need more information; Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A – 5P CST or by email at Requests@Mepco.com

      Reviewed Oct. 20, 2023

      I paid over 4k for this service and the first time I used it they declined to pay for the turbocharger for my car. I hired an attorney and I am going to cancel their service. They are full of it and they are taking advantage of hard working people. Don't use this service. I am going to put this on Facebook, Instagram... Wayne

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. We need more information; we would like the opportunity to speak with you to provide you with the seller contact information. Please contact us at (800) 397-6767 Monday – Friday from 8A – 5P CST or by email at Requests@Mepco.com.

      Reviewed Aug. 8, 2023

      I’ve come upon hard times financially, just trying to cut down on any unnecessary expense…called to cancel my policy, the representative refused to do it, ended the call by insulting me and hung up. I’ve never experienced anything so rude in my entire life!!!

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397 - 6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

      Profile pic of the author.

      Reviewed July 27, 2023

      T.R.A.S.H.... Been paying on my policy 4 months on my car. It's been in the shop 2 weeks because they keep looking for excuses to reject my claim. I got my back involved. They're criminals. Don't waste your time or money.

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. We would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the vehicle service contract purchased. Please contact our office at 800-397-6767.

      Verified purchase

      Reviewed May 5, 2023

      We traded our vehicle in on a new vehicle. Upon purchasing new vehicle we also purchased an extended warranty through the manufacturer (Toyota). Called Car shield, whose billing is handled by Mepco. Called Mepco customer service to cancel. They insist on transferring previous warranty to new vehicle. I explained we already signed for one and no longer require. Since we canceled before we ever used (previous car has 20k miles) they would issue refund. Never received an email of cancellation. Never received any email on when the refund will pay out. Every time I call and speak with a customer service agent I am told "maybe 7-10 business days". It's been 3 weeks now. I'd really like some better communication. If I do not get my refund soon, I will contact my bank and file a fraud report to seize what I am entitled to, and what was agreed upon under Mepco's contract.

      Mepco
      Mepco
      Pinned

      Thank you for submitting your concerns regarding Mepco. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the vehicle service contract purchased. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A – 5P CST or by email at Requests@Mepco.com

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      Mepco Company Information

      Company Name:
      Mepco
      Company Type:
      Private
      Year Founded:
      1964
      Address:
      205 North Michigan Avenue - Suite 2200
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60601
      Country:
      United States
      Fax:
      (866) 656-6518
      Website:
      www.mepco.com