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Mepco
Overall Satisfaction Rating
1.16/5
  • 5 stars
    0
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    18
Based on 19 ratings
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    Mepco

    ConsumerAffairs Unaccredited Brand

    Mepco is a servicer of payment plans related to vehicle service contracts. However, Mepco has no involvement in the development, marketing, sale, claims processing activities, or other administration of these vehicle service contracts, and Mepco does not engage in any form of telemarketing. Mepco's sole role is that of the servicer of the payment plan related to the vehicle service contract, sending bills and collecting payments, and is not the seller or administrator of the vehicle service contract. Customers would need to contact their sales agent, dealership or service contract administrator's offices directly for any information regarding discrepancies with product representation, service reimbursement, cancellations, reinstatement's, refunds, or any other vehicle service contract related issues.

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      25 Mepco Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 4 stars
      Verified Reviewer
      Original review: July 30, 2019

      I bought an extended warranty from AutoNation, and I was suspicious about their reputation as there was a lot of negative reviews. I thought I wanted to research more about it before buying a warranty. Mepco promptly refunded all my money. Thank you for it. I do advise that their website should be a secured one and they should not use AutoNation logo if they are not a company of AutoNation.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 11, 2019

      I called Mepco and was on the phone 33 minutes attempting to cancel my supplemental car insurance which costs me $286 a month. I made it clear I could no longer afford the insurance that I lost income due to my husband dying and being out of work due to surgery. The one gentleman had the nerve to tell me to not make an emotional decision. I literally stated over 100 times to cancel my insurance. I have video evidence of the phone conversation. The person I spoke to the longest was Shane **. I chose the option to cancel but after about 30 minutes of him trying to tell me how I needed to keep my insurance he then said that he can’t cancel my insurance. He stated that someone would could call the next day to cancel my policy.

      Someone did call the next day but they again trying to tell me I needed to keep this insurance. I also tried to cancel via their website following their instructions. The website stated my message went through but they continue to refuse to cancel my policy. This has been a terrible experience for me. I have to sell my house and move. I need to cut expenses. This has to be illegal. My billing/account number is **. Mepco if you’re reading this cancel my account now.

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      Rated with 1 star
      Verified Reviewer
      Original review: May 19, 2019

      Despite closing my credit card account and being reissued a new # after realizing what they were selling was not insurance, I immediately cancelled. Well, now disguised with the other name “Mepco” they’ve attempted to take another $200 from the new card that I had never given them any information. At first Capital One said that would keep this from recurring but now admit merchant may call and get updated information!

      Mepco response

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department Monday – Friday from 8A–5P CST or by email.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 18, 2019

      Told the operator that we didn't need a policy and for some reason they auto billed bank account. Will see you in court to retrieve all monies stolen from account plus any damages also and a phone call to local BBB.

      Mepco response

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department Monday – Friday from 8A–5P CST or by email.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 23, 2018

      I changed my mind about needing the policy. The company refused to honor their free cancellation within the specified time limit promise. BUYER BEWARE... DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL CONTINUE TO TAKE MONEY FROM YOU.

      Mepco response

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department Monday – Friday from 8A–5P CST or by email.

      11 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 7, 2018

      Still paying for a warranty even though I cancelled several months ago after they refused to cover a transmission that went out claiming that transmissions don't just go out. Apparently, they know more than the mechanic. Refused to cover it so now I have a car I cannot use.

      Mepco response

      Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department Monday – Friday from 8A–5P CST or by email.

      16 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 16, 2017

      I decided to purchase a warranty from Protect my Car in which MEPCO is in charge of the billing because they are the ones taking money from my account. My bill was due on the 15th of each month and was being debited from my account. Everything was ok for the first month or so. I decided to set up an online account and I noticed that there was an option to cancel direct debit and have the bill mailed to me so I could pay thru check or money order. So I did this around the 2nd week of September. I received the bill for Sept. that same week. On the 25th of Sept, I received a late notice saying that I owed 83.99. Also on the notice it stated that if my payment wasn't received by 10/15/2017, my contract would be cancelled.

      So how is MEPCO going to debit my account, (unauthorized) not only for 83.99 but an additional 79.99 on Saturday, Oct.14? They have totally messed up my other bills. This is the exact reason that I didn't want the direct debit. I tried to go online and all of a sudden my password doesn't work. I am so angry! I'm pretty sure that will get the runaround tomorrow when I call. I am cancelling immediately and will never do business with or recommend them to anyone. This was so wrong on so many levels!

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      14 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Aug. 25, 2017

      Everything seemed to be going okay. Seven months before the end of my plan they decided to change the date they auto-charged my credit card so they could get a late fee from me. When I called them on it they said I had asked to change my charge date. B.S.!!! It was coming out of a credit card. Why would I need to change the date?? Then she told me that they attempt to charge on the 5th of each month (which is my original date) and it is declined. They attempt two more times before the bank gives up and approves it anyway. REALLY!!! Have you ever heard of a bank giving up and letting a previously declined charge go through anyway? Then she tells me the card is expired. Can they come up with any more excuses? If the card is expired why is the bank still approving the charge? Stay away from this company if you value your money.

      20 people found this review helpful
      Rated with 1 star
      Verified Buyer
      Original review: March 17, 2017

      I purchased their supreme coverage for my truck. I took the truck in for service and to my surprise nothing was covered. They told me that the parts were not on their covered list. And we're not on their not covered list so they are not covered. When I called the people were extremely rude. They told me they were a master diesel mechanic. The man continued to tell me he knew all parts but could not tell me what a DEF system was and why it was not covered. The master mechanic became rude and told me my policy was canceled. I paid 6 months and because they could not explain why something was not covered I tossed over $900 out the window. I would not recommend this company to anyone that does not like headaches. They have a reason to not cover anything. Save your money by not dealing with their rude people.

      17 people found this review helpful
      Rated with 1 star
      Original review: May 10, 2016

      Mepco is a 8 hr business running on a time clock. At their convenience and not yours. Most credit card, bank card, and telephone, and utility companies have an 1 800 number to make a payment whenever. 24/7. Simply pay your bill on the phone. Hey you stupid online payers for Mepco, who get locked out for not knowing or forgetting your password, and can't make a payment. Because you are locked out. Hey don't pay your online bill after their convenient hours of 8A to 5PC. You're out of luck and locked out. And do not trust Mepco for automatic payments which means taking your money out of an account automatically. Don't get stuck with Mepco. Mediocre company. Can't even pay your damn bill on time. What a disgrace.

      16 people found this review helpful
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      Mepco Company Information

      Company Name:
      Mepco
      Company Type:
      Private
      Year Founded:
      1964
      Address:
      205 North Michigan Avenue - Suite 2200
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60601
      Country:
      United States
      Phone:
      (800) 397-6767
      Fax:
      (866) 656-6518
      Website:
      www.mepco.com
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