Mepco Finance Corporation

I decided to purchase a warranty from Protect my Car in which MEPCO is in charge of the billing because they are the ones taking money from my account. My bill was due on the 15th of each month and was being debited from my account. Everything was ok for the first month or so. I decided to set up an online account and I noticed that there was an option to cancel direct debit and have the bill mailed to me so I could pay thru check or money order. So I did this around the 2nd week of September. I received the bill for Sept. that same week. On the 25th of Sept, I received a late notice saying that I owed 83.99. Also on the notice it stated that if my payment wasn't received by 10/15/2017, my contract would be cancelled.

Everything seemed to be going okay. Seven months before the end of my plan they decided to change the date they auto-charged my credit card so they could get a late fee from me. When I called them on it they said I had asked to change my charge date. B.S.!!! It was coming out of a credit card. Why would I need to change the date?? Then she told me that they attempt to charge on the 5th of each month (which is my original date) and it is declined. They attempt two more times before the bank gives up and approves it anyway. REALLY!!! Have you ever heard of a bank giving up and letting a previously declined charge go through anyway? Then she tells me the card is expired. Can they come up with any more excuses? If the card is expired why is the bank still approving the charge? Stay away from this company if you value your money.

I purchased their supreme coverage for my truck. I took the truck in for service and to my surprise nothing was covered. They told me that the parts were not on their covered list. And we're not on their not covered list so they are not covered. When I called the people were extremely rude. They told me they were a master diesel mechanic. The man continued to tell me he knew all parts but could not tell me what a DEF system was and why it was not covered. The master mechanic became rude and told me my policy was canceled. I paid 6 months and because they could not explain why something was not covered I tossed over $900 out the window. I would not recommend this company to anyone that does not like headaches. They have a reason to not cover anything. Save your money by not dealing with their rude people.

Mepco is a 8 hr business running on a time clock. At their convenience and not yours. Most credit card, bank card, and telephone, and utility companies have an 1 800 number to make a payment whenever. 24/7. Simply pay your bill on the phone. Hey you stupid online payers for Mepco, who get locked out for not knowing or forgetting your password, and can't make a payment. Because you are locked out. Hey don't pay your online bill after their convenient hours of 8A to 5PC. You're out of luck and locked out. And do not trust Mepco for automatic payments which means taking your money out of an account automatically. Don't get stuck with Mepco. Mediocre company. Can't even pay your damn bill on time. What a disgrace.

Upon purchasing an extended warranty from MepCO, our warranty repairs was placed under Royal Wesco for administration. I have had all required maintenance perform on all my vehicles according to my vehicles service manual and dealership. I had a $2,400.00 maintenance service performed back in Oct/Nov 2014, since then I have monitored and have return my vehicle back to the dealer which provided the service for any issues. Before that I had only 1 issue with my GMC Envoy. Now I am told I need new engine, in which MepCo refused to cover...

I recently refinanced my car, which comes with an extended warranty. My policy was paid in full as of Jan. 16th 2015. I called today 2/24/15, to cancel and to get a pro rated refund, which is guaranteed as a policy holder. I was literally on the phone with this woman who was extremely persistent and patronizing woman for 45 minutes. I became furious due to her lack of interest in what I was asking. She kept saying "I understand your frustration"... She wouldn't let me speak. I said "I just want to cancel MY policy," I know 60 times. I then told her to let someone else help me if she wasn't. Still wouldn't help me. So angry!

I had an extended warranty on my Chrysler from CarSafe, financed by MEPCO. I just went to use it and found out CarSafe is out of business. MEPCO continued to take the payments out of my checking account! How is it legal to continue taking payments on a contract that represents a company that no longer exists? Looks like many people have the same issue with MEPCO for other warranty companies they financed that also no longer exists. If anyone is doing a class action where they include MEPCO, I am in!

I had a claim to have a wheel bearing, they only would pay $105.00 of a $594.00 repair. They stated that I should find a cheaper repair shop to have my vehicle repaired. I only service my vehicle at the dealer, they stated the repair was too high I should get aftermarket parts. My understanding from my Rep was bring it to get it repaired and I would be covered. Not so.

I purchased a warranty thru Mepco back in July 2013. I recently got sick back in January and was in the hospital and my policy was cancelled due to non-payment. But remind you a rep called me from Mepco and asked if I wanted to reinstate and I was like yes I do because I need my warranty. I paid for the past due and the current month same day. Now it is March I'm current on my payment but my car transmission is acting up. Well American guardian tells me they can't fix it because it is pre-existing that my account has a hold on it for 30 days due to non-payment. So, I basically pay for a warranty I can't use. If you looked at your customers payment history you could see that payments have been consistent. No one never informed of a 30 day hold. The customer service sucks and they could care less what goes on with your vehicle. I would not recommend this company to anyone, and I will be cancelling my service today.

I purchased an extended warranty for my automobile for over $3,500, from Mepco Finance Corp, after receiving a direct mail piece, and after being contacted by a sales rep multiple times. The very first claim was denied, after my vehicle was at the dealership for 4 days, after an adjuster physically went on-site, surveyed my vehicle, and said the repair should be covered because it was NOT a pre-existing condition, and after the dealership said the repairs should be covered. Not only is Mepco's customer service (or lack of) one of the worst of any company I have dealt with, but their tactics are any worse. Mepco may give the extended warranty industry a bad perception, which is unfortunate to the respectable companies. Take your money elsewhere. Frustrations, loss of money, and everything else that comes from dealing with Mepco are NOT worth it.

I paid for a warranty as well from Mepco, monthly drafted from my account until paid. As most, I am a single disabled mother trying to raise my kids. Due to the ailments, proper transportation is needed for my family. Anyhow, every time I called with a problem, it was never covered. The one time something was covered, the total was $300.00+ and $100 even was for the deductible. When I called with an issue, the rep told me to call another number. After days of trying, finally getting through, I was told the account expired. Time was up. I was pissed. I only utilized once and they never covered a darn thing after paying over $2000.00+. I know services were not rendered. Money back please!

I paid $2000.00 for a warranty a couple of years back. Now, I need work on my car, but Mepco is giving me the runaround. The phone numbers they give are no good. Something needs to be done about this.

Due to so much hardship and the costs involved, this information is from memory. Detailed information is available for most parts to verify, like the insurance company to fix the vehicle, include in the lawsuit, or whatever it takes to have the vehicle returned fixed. The vehicle needs to be fixed.

On October 26, 2009, I bought this auto warranty car repair bumper-to-bumper for 5-year warranty for the total amount of $2080.00. I've never used the warranty until the end of December in which every month they automatically take $107.44 out of my business Visa account. I told my wife to get her Land Cruiser tuned up since we've been paying for this account, and so I told her to go to Pep Boys since Mepco told me that if I go to the dealership, I may have to pay a co-pay but in Pep Boys or others, I wouldn't have to. So I went to Pep Boys and was embarrassed since the card they gave me wasn't even on their computer and the 800 number that they have in which I've tried five times repeatedly kept saying call from 8:00am-5:00pm Central Time. I even left messages on their answering machine but they didn't call until I stop payment on the auto pay.

I cannot get through to them for a claim. They are taking money from my account but I cannot get any service. No dealer in the area will take business from them.

I purchased a car with extended warranty from US Fidelis. The contract was sold to the above named company. I filed a claim against Enterprise Financial Group of Florida (P.O. box 167667, Irving, TX 75016) for an engine repair. The car was a 1996 Cheverlot with 100,041 miles. When my engine went bad, it had 110,200 miles. The claim was disapproved because the engine had 'sludge!' The person "Jay" that I spoke to told me tha tmy records showed that a detergent was added to my oil because of sludge. I asked how any body could tell how much sludge was in the engine, without taking it apart. They could not answer me. Jay made a remark that the sludge could have been built up during the previous owner. I countered that I was the original owner. Again silence. I have gotten no satisfaction from any of the three companies involved.

Called our 92 year old mother and sold her an auto warranty. We received a bill today for $1579.00 from Mepco Finance Corp., Carol Stream, Il. Phone # 800-, which we have tried to call and cannot get through to cancel this product. Our mother has dementia and does not remember receiving this phone call or agreeing to this product.

My 2003 Ford Escape just turned 100k miles and is running great thanks to me doing my own scheduled maintenance like oil/filter changes, ATF changes, belts, plugs, etc. In November 2008, after being relentlessly bombarded by automated telemarketing calls just about everyday from US Auto Warranty, I decided to call them and see what they were about. To make a long story short, they offered a 100k 7-year extended Platinum coverage warranty initially for $3400 which is totally crazy. After a 1/2 hour of the typical sales pitch and bull crap, they offered the same warranty at $1825. It sounded pretty good since my car was over 100k miles so I purchased the plan careful to only pay in monthly installments of $72 plus the initial down payment of $89 with the promise that I could cancel and receive a TOTAL REFUND after I had a chance to review the contract details.