Mepco

Mepco

 1.9/5 (58 ratings)
  • 5 stars
  • 4 stars
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  • 1 stars

About Mepco

Mepco is a servicer of payment plans related to vehicle service contracts. However, Mepco has no involvement in the development, marketing, sale, claims processing activities, or other administration of these vehicle service contracts, and Mepco does not engage in any form of telemarketing. Mepco's sole role is that of the servicer of the payment plan related to the vehicle service contract, sending bills and collecting payments, and is not the seller or administrator of the vehicle service contract. Customers would need to contact their sales agent, dealership or service contract administrator's offices directly for any information regarding discrepancies with product representation, service reimbursement, cancellations, reinstatement's, refunds, or any other vehicle service contract related issues.

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: Nov. 10, 2022

Great customer service and he was quick. Rodney answer all of my questions. He was very friendly. I don't have anything else to say. It was a 5min phone call. The company has been pretty good to work with. I would recommend.

Mepco response

Thank you for submitting your positive feedback regarding Mepco. We strive to provide exceptional customer service and appreciate the positive review. For future assistance, please contact us at our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2022

I was a member of CarShield (Mepco) since 2017. Due to high inflation and the fact that I am retired and on a budget. Like so many I had to cut back so I canceled my warranty policy with Mepco. On the same day I canceled my policy, Mepco charged my credit card. I contacted customer service and Mepco confirmed my policy was terminated and I was no longer insured. I requested they refund my $99.00 since my policy was canceled. Her reply was they do not issue refunds once the authorized debits are processed. I needed to contact them 72 hours prior. The customer service rep conveniently left those details out when I contacted Mepco to cancel. Otherwise our conversation would have been very different.

Nonetheless, they charged my account for another month but will not repair my car if something should break. I don't understand how CarShield can refuse a refund. This is very dishonest and bad business. If they can charge your account they can surely credit a refund especially since my policy is canceled. I contacted my credit card company and they are assisting me with the dispute.

Mepco response

Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: May 27, 2022

    They are thieves. We cancelled the same day as we agreed. They have been charging our credit cards and ignoring our cancellation. Stay away! Stay away! Crooks! Crooks! Crooks! Do not trust these people. Do not give them your credit card!

    Mepco response

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 12, 2022

    This is the worst scam. I've called the "Customer Service" number many times. No one ever answers. You can only leave your name and number with an "Answering Service." Most of the time you don't get a call back. I have called many times and left messages, but they don't call back. When I did get a call back ONCE, I told them I wanted to cancel. The person on the phone kept reading a script explaining to me how the warranty works. I told them repeatedly that I wasn't interested in how it works, but want to cancel. They never stopped talking and refused to listen to my request to cancel. Finally they hung up on me. I cannot find a way to cancel. I'll protest the charge with my credit card company. Do NOT deal with these people. You will never get any "Service" from them.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 11, 2022

    On December 10th, 2021, a MEPCO telemarketer ignored the phone system we pay to stop telemarketers from contacting our elderly mother who is in the early stages of dementia. The scammer confused her into believing she had to give out her credit card information. They then charged her card $295, which alerted us to the suspicious charge. We denied the charge along with 2 other charges that MEPCO submitted. We also cancelled the card. My mother is now receiving bi-weekly calls harassing her to make these payments. She has also received a bill in the mail. We have tried contacting a representative using the number(s) provided and after sitting through Hell-hold, an automated system said no one is available to take our call. This needs to stop! Harassing, abusing, and defrauding seniors is illegal!

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 5, 2022

    They don't keep any of the 44 pages contract. It's all about money, not customers satisfaction. They will not even cover for an oil change. False promises just to make money on people. They need to be stopped.

    Mepco response

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 13, 2021

    This company will not honor their contractual agreement. They will send you back and forth from Complete Auto Car to Matrix Customer Service. They will even go as far as giving you an email address and a mailing address. But they will never respond, as you can see by the many canned email responses to reviews. Please stay clear of this company.

    Mepco response

    Thank you for submitting your concerns regarding Mepco. We strive to provide great customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. We would like the opportunity to speak with you to be able to address your concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    13 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 19, 2021

    This is a complete scam. They pretend to come from the official car warranty service from the maker which they aren't. DO NOT trust anything they say. They intentionally keep delaying all the documentation process including sending the document by slow mail so that they can take the first downpayment. All the words they say was not trustable; they changed their words in every situation. If you unintentionally joined their service, ignore all the words they tell you which are mostly lies, and just have them send the cancellation form. I once again emphasize: NEVER NEVER USE THIS SERVICE.

    Mepco response

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    20 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: March 20, 2021

    This company is a scam. I did not have any agreement with Vehicle Protection Center. But this company keeps sending me bills of the vehicle insurance. I received a scam postcard just after I purchased a new car. It has my name, address and car model, all are correct. It looks like the postcard coming from my dealer. A eager head aside the stamp makes it related to the government. It said that my car will be de-active on road soon if I don't call before the deadline **. I called the number, they asked all my information, address, email address, phone number, SSN, and credit card. It charged my credit card with $349 immediately which it is very strange for me. I did not received any email about the policy detail or hard copy mail after they promise.

    I called my dealer and I found that I got attacked by scammer. So I cancel my credit card soon. Then I received bills from MEPCO, and I had mailed a letter asking canceling the contract, no agreement with the contract, and also mailed to the Vehicle Protection center. But MEPCO still keeps sending me bills without answering email or mail.

    Mepco response

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2021

    I pay my payments monthly to Mepco, now I need them. They will not answer their phone. I need to know if this company is a "SCAM"! I have called them about 40 times still no answer. I want my money back.

    Mepco response

    Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of vehicle service contracts. However, we would like the opportunity to speak with you to be able to address any questions or concerns. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A–5P CST or by email at Requests@Mepco.com

    19 people found this review helpful
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    Mepco Company Information

    Company Name:
    Mepco
    Company Type:
    Private
    Year Founded:
    1964
    Address:
    205 North Michigan Avenue - Suite 2200
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60601
    Country:
    United States
    Fax:
    (866) 656-6518
    Website:
    www.mepco.com