Liberty Lending Group Reviews

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About Liberty Lending Group

Liberty Lending Group is an invitation-only online lending platform that offers personal loans and debt relief programs. The lender advertises no hidden fees and consistent interest rates throughout the life of your loan as well as fast approvals and online applications.

Pros
  • Unsecured, fixed-rate personal loans
  • Fast approval and fund distribution
  • Quick and easy application process
  • Loans up to $100,000
Cons
  • High APR range
  • Longest loan term is 5 years

Liberty Lending Group Reviews

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    Page 2 Reviews 10 - 40
    Verified purchase
    Punctuality & SpeedBilling

    Reviewed July 8, 2020

    The application process with Liberty was fairly easy and they made my payment the 15th which was perfect since I get paid on that date. They said that I should just jump online and pay it. But I didn’t know that I had to go online two days before that date and when I did, they wouldn't let me make the payment. It made me go two days ahead. It was my first payment and I was freaking out. They told me not to worry about it but that’s not what I am and I do worry about it. It was only for two days but last month, I went online on the 13th and scheduled my payment for the 15th.

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    Verified purchase
    CoverageStaffLoan Process

    Reviewed June 13, 2020

    I went with Liberty after talking with the loan counselor. He was very knowledgeable and able to answer my questions. We talked about a few different options. He was a good guy. The application and underwriting process worked out fine. It was very easy, very smooth and very straightforward. It took four days from start to finish.

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    Customer ServiceSales & MarketingStaffBillingLoan ProcessRatesTimeliness

    Reviewed April 23, 2020

    I came to this site before I called them, because, among other things, I didn't really trust anyone who doesn't accept their applications online. I got a flyer telling me I was "pre-approved," for a loan, in the amount of 45K, and showed a low-interest rate of 5.49%. I called them, and they did a soft pull on my credit report. The next day, they called me and said I was approved, just not for a "traditional," loan. They were marketing one of those "debt consolidation," scams, where they tell you to stop making all of your payments, pay them an up-front fee, and a monthly payment. Then they will try to work with your creditors. I told them no way, I was not interested, and that I did not appreciate the bait and switch.

    The Rep just kept babbling on about what a good program it is. I tried to politely ask him to stop promoting it, but he would not stop condescending towards me, because I would not agree to the "bait and switch" program. I finally had to hang up, because he would not stop promoting the program I politely rejected. I see this site accepts funds from sellers and advertisers, so I am curious whether the positive reviews here about this group are genuine, and I will watch to see whether this "real" review is posted. Caveat emptor.

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    Liberty Lending Group
    Response from Liberty Lending Group

    Hi Timothy,

    Thank you for taking the time to provide us with your feedback. After reviewing your file we see here you have already spoken to one of our managers. We hope that she was able to provide you with further details regarding our process. Again, our financial options range anywhere from a loan, debt consolidation, or other options if we are not able to reach an ideal loan offer here with Liberty Lending Group. It's important that all our clients feel informed and equipped to handle their finances after speaking to one of our certified debt consultants. We are sorry to hear we were not able to give you the option that would best fit your circumstances.IF you need any further assistance, please don't hesitate to contact us at support@libertylendinggroup.com.

    Best Regards,

    Liberty Lending Group

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 20, 2020

    I needed to consolidate some debt, and the application process with Liberty Lending Group was quick. They were able to get the money in my account within 20 minutes. Everything was approved and the documentation was already sent to me. The customer service of the loan specialist was good. They were very informative. I was surprised that we did everything in such a fast pace. The APR and the terms of the loan are high, but I am going to pay it off within a year, so it won't do too much impact.

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    Verified purchase
    Loan Process

    Reviewed April 19, 2020

    The process was pretty cool with Liberty Lending. I looked online about a loan, and they were one of the first ones that popped up.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 14, 2020

    I got a solicitation in the mail, then the person that I spoke to when I called Liberty Lending to inquire was really awesome. I went through the process with a rep over the phone and hands down they’re great. When everybody started teleworking and the phone lines were really bad, the process probably took a little bit longer than normal. But after we went through a bunch of different options and considerations, it took an hour and a half for everything.

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    Verified purchase
    StaffBilling

    Reviewed April 9, 2020

    I received their mail, went through the offer and spoke to Liberty Lending. It was great because I wanted to do a consolidation of my credit card. I saw what they were offering and that enabled me to put all my consolidations, just pay one side instead of keeping different dates of payments with different credit cards. The application process went smoothly as well. We were able to talk about each card and plan, and the process was reasonably good.

    It was a standard process and the timeframe was good enough. It’s not like I could just walk in. There are some required documents that I might need to scan and send and the timeframe was within the range because sometimes they say I did not send the right documents, or things like that. It was a professional experience. They gave me all the options that I needed to do and they gave me time to complete all of it. It was not like they were pressuring. They gave me all the necessary offer. It suits me, so I was quite satisfied.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRatesTimeliness

    Reviewed April 8, 2020

    I googled the top 20 lending groups of the year and Liberty Lending was consistently at the top. I decided to go with them because consistently, they’re number one right now. Setting up was super fast. I applied for a loan late at night and from the point that I submitted everything, it was 15 minutes then I got a call the next day around 10:00 in the morning. Within eight hours, they already made the call to talk to me and get more information. We were replying through emails and the response time was quick. I was happy with it. I like the rates too. I had a loan before and the rate was 35%. It was something crazy. Having a 5.9 rate is good for me, at least.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed March 28, 2020

    I got a personal loan from Liberty Lending. It was pretty straightforward. Whatever the rate and terms were given, they helped.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTimeliness

    Reviewed March 16, 2020

    On 3.14 2020 I called Liberty to seek a loan, but was turned down. The agent, Ashley **, however told me there was another option, debt consolidation, that I did qualify for. She explained this option to me in detail in a very clear professional and knowledgeable manner, waiting until I understood each step before moving on to the next step. Her patience with me, an elder, was most noteworthy, she didn't rush me through the process. I initially declined the offer. However after reflection decided the offer would be best to address my current fiscal situation.

    I called her back the next day and left a message for her to get back in touch. She called me back on 3.16.2020 and I re-initiated the process to accept the offer. I can say that Ashley's presentation and assistance were major factors in my accepting the offer. She then walked me though the acceptance process and the seemingly never ending paperwork, again making sure I was apprised and comfortable moving forward. Ashley ** was good representative for liberty, and I am most appreciative...thank you.

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    Verified purchase
    StaffBillingLoan Process

    Reviewed March 14, 2020

    Everyone I talked to was very friendly and helpful! They worked with me to get the highest loan possible. They let me take my time to make sure I knew what credit cards I wanted to include in the loan. Very helpful.

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    Verified purchase
    Customer ServiceRates

    Reviewed March 12, 2020

    I liked Liberty Lending Group's friendliness and their rate was good. Their customer service was good as well and their application process didn’t take that long. But too many emails have been sent after the thing was done.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed March 8, 2020

    Liberty seemed pretty good and they're the first one I looked at. The application process was fast and fair but the rates could still be lower. Their reps did a good job.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed March 2, 2020

    I was trying to borrow from another company but they couldn't help me, so they put me through Liberty. I got a personal loan, and the application process was pretty quick. I spoke with the customer service a few times and that went really well. They were professional and efficient. The rate was reasonable. It’s lower than what I’m paying for my credit cards. They could offer lower interest rates now that the federal rates are down. Otherwise, everything is good. I'm very satisfied.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed March 1, 2020

    Liberty sent me something for a loan and I responded to what they mailed to me. I filled out the application and then they called me back afterward with approval. But then from there, they passed me off to another lending group. The customer service is fine. I got a response pretty quickly and got on the phone with somebody and got the information I needed.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 13, 2020

    I called in with the code provided. I spoke to someone who was very nice and seemed helpful. They set me up with an appointment to speak with an adviser. I received an email from an adviser saying he was looking forward to help me with my lending needs. (Keep in mind I was supposedly pre-approved). The appointment time came and went with no call. I emailed the contact and exchanged emails back and forth. The message I was told was the underwriters were backed up. It has now been a week and a half and I have yet to speak with anyone from Liberty Lending. My feelings are that it is a hoax. Until I can speak with a person and they tell me I am either approved or disapproved I will continue to feel this way.

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    Liberty Lending Group
    Response from Liberty Lending Group

    Hello Jason,

    Thank you for taking the time to provide your feedback and making us aware of this. We strive to provide each client with exceptional communication so we are sorry to hear that was not provided in your recent interaction with us. After reviewing our files we see here one of our managers recently reached out and was able to personally assist. We want to thank you for the opportunity in allowing us to better your experience here with us and we look forward to the possibility of serving you in the future!

    Best,

    Liberty Lending Group

    Resolved outside ConsumerAffairs
    Customer ServiceSales & MarketingLoan Process

    Reviewed Jan. 29, 2020

    I initially contacted this company on a Saturday. On Monday another person contacted me to discuss possible loan options. On Tuesday this person referred me to a third person to process my loan application. The application was ambiguous and the person I spoke to didn't want to give me the wrong information. Then I got a call from another person telling me to expect a subsequent call from yet another person. I never got a return call. When I called the second person again to find out what was happening, he didn't return my call either. Note that this is 4 days from my original call from a company that advertises 24/7 and I haven't even had my application filed yet. Don't waste your time!

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    Liberty Lending Group
    Response from Liberty Lending Group
    Hello Michael,

    Thank you for taking the time to reach out and provide us with your feedback. After verifying our records, it looks like there had been consistent communication with the same representative while we tried to help you reach an ideal resolution. Since the initial offer was not satisfactory, we had to look into further options causing a delay in response. Our Client Care department has attempted to remedy this situation multiple times but has not been able to get in touch with you. Please give us a call back at your earliest convenience, we're more than happy to help resolve this.

    Thank you,

    Liberty Lending Group

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Jan. 18, 2020

    I wanted to consolidate and Liberty Lending Group gave me a decent deal. And as far as I know, it was a good deal. Their annual rate is a little high, but it’s okay. The loan specialist I worked with was fine. Their log-on system is not bad, but they could’ve explained it better because it wasn’t explained real good on how to get in and find out information on my loan.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 27, 2019

    This is Donna **. Milo has been a fantastic fantastic helper on getting my experience done at this time and I cannot thank all of your helpers that has got me through this experience and I appreciate your time.

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    Verified purchase
    Loan Process

    Reviewed Nov. 21, 2019

    Liberty came through with flying colors. They did everything they said they were gonna do. I sent them the correct information, they handled it, and it was a three-day experience. They told me that the extra cash would be there on Friday, and then the next Friday, all the payments would be made, and it was paid exactly right. I didn't have any headaches. I had a little hard time with figuring out who I was gonna pay back. But they worked it out. It's been a good experience so far.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Nov. 14, 2019

    I checked the options out at Liberty Lending Group, and it was a decent option. I got a refinance and the application process was the best part. It was really quick and easy. It was easy to work with the agent as well. I was impressed with their rep's communication, consistency and promptness. I'm even looking for another refi pretty soon, so I'd probably call them back.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 25, 2019

    Applying for a loan was quick and easy. The customer service team was very helpful and honest. They answered all the questions me and my wife had about the interest rate and what plan was best for us in determining what type of loan we qualified for.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Oct. 23, 2019

    I was with National Debt Relief and applied at Liberty Lending Group. The rate was okay and the process was fairly easy, taking up a couple of hours. It was good with the rep and they've answered all my questions.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Oct. 21, 2019

    They were very helpful with the loan I wanted to take out. They also answered all my questions about about the loan. The people on the phone explained everything great. I would definitely recommend people to get a loan with them.

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    Verified purchase
    Customer ServiceStaffRatesTransparency

    Reviewed Oct. 19, 2019

    I was sent some advertisement by Liberty, and then, I called, and they offered me a lower interest rate. I had a lot of help from them during the application. They really walked me through it real good. It took a couple of weeks and it wasn’t long. All the people were very nice to us, and I appreciate it.

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    Verified purchase
    Loan Process

    Reviewed Oct. 18, 2019

    Ricky and Michael were very easy to communicate with and made the process truly streamline! My experience has been nothing but positive from start to finish. Thank you for making this loan so simple and easy.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 11, 2019

    I hadn't used the loan for a long time, but it's a predatory loan because Liberty takes $300 right off the top and then they charge at 29%. It's like I paid $257 and 87 cents goes towards the principal. The people that I've talked to have all been nice. But as far as the loan, whoever heard of you paying almost $260 and then 87 cents going towards the principal? I can't complain 'cause I'm an adult and I knew what I was doing, and I got the money. But I paid another $200 today. I put $260 in so I paid at least $1 towards the principal. I worked in the police department for 27 years, and I know a scam when I see one. I don't know how they get away with it, but they do.

    Also, I would invite anybody in management at Liberty to try to log on to their account. It's like you're logging on to the CIA. It's a hassle. Once you answer the security questions and then you put that in again, it'll ask for it again. It's like everything is redundant. If I can remember, how come the computer can't remember? My generation is not computer illiterate. I went through my adult life and never handled a computer until I was 57 years old.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 10, 2019

    Liberty Lending Group is a super easy company to work with. Their initial offer seemed more attractive than others' and their application process was super easy. I filled out the application online and took a picture of the paystub. The whole process took a day and a half with two or three phone calls between everything. They were really polite and explained everything thoroughly from the get-go. I'm happier with the terms I received than the credit cards that I paid off with them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Oct. 9, 2019

    I got a thing in the mail. I filled it out online and then Liberty Lending called me. They set up a time to call me. The rep went above and beyond to help me out and explained all of my options. It was a quick and easy process. The percentage rate is a little high, but I understand. They got back with me within a reasonable amount of time and was never left hanging. I got my money within two days.

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    Customer ServiceTransparency

    Reviewed Sept. 27, 2019

    This company initially contacted me with a 'loan offer' for debt consolidation. I was interested so I submitted my information. The company assigned me a consultant that ran a credit check etc. and then called me telling me I needed to write down the cards he could help with. I know my card balances and minimum payments so I felt this was condescending. Anyway, he proceeds to tell me that my card payment will be this much etc. and that my accounts will be closed. I politely interrupted him and explained this isn't what I was led to believe it was and that I was not interested. A few minutes after we got off the phone he emailed me a whole breakout of information that he had told me to write down. I'm displeased that the company portrays themselves to be a lender but they are in fact something wholly different. I also do not appreciate them using this identity to check my credit and receive a copy of my credit report and not being a lender at all.

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    Liberty Lending Group
    Response from Liberty Lending Group

    Hello Deanna,

    We strive to provide all our clients with the best options to excel in their finances depending on each unique situation. This can range anywhere from a loan, debt consolidation, or other options if we are not able to reach an ideal loan offer here with Liberty Lending Group. It's important that all our clients feel informed and equipped to handle their finances after speaking to one of our certified debt consultants. As this was not your experience, we want to take the time to extend our sincerest apologies. We do see here one of our managers has already reached out to you, but should you ever need further assistance please don't hesitate to reach out directly to lgudino@libertylendinggroup.com and we would be more than happy to help.

    Best,

    Liberty Lending Group

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    Liberty Lending Group Company Information

    Company Name:
    Liberty Lending Group
    Website:
    www.LibertyLendingGroup.com