
LendingClub Reviews

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About LendingClub
With LendingClub, you can get a personal loan, refinance your car payments or take out a small business loan. Its online marketplace connects borrowers with a network of lenders to help them select the best loan.
- Quick, easy online application
- Fast money delivery
- No prepayment penalties
- Fixed interest rates
- Somewhat high minimum APR
LendingClub Reviews
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Reviewed Sept. 14, 2023
The entire process was very quick and seamless. Responses to queries were timely and responsive. Requests for needed documents was clear and even when I sent the wrong document I received an immediate response pointing out the error so as not to delay the process. The rates was clearly spelled out with no bait and switch. Would recommend them.
Reviewed Sept. 14, 2023
Service was quick and easy. Deposit of money and sent to creditors was timely as promised. Could have used a bit more money and better rate. Still happy with the end result. I would recommend Lending Club to friends and family.
Reviewed Aug. 30, 2023
The application process was fine and pretty normal. The approval process took a while. But it wasn't a terrible experience overall.
Reviewed Aug. 30, 2023
After looking at all the different options, LendingClub wound up being the best because of no fees. I took a debt consolidation. The application process was super simple. They didn't ask too much about income. They did a credit check. The credit minimum was somewhere in the 600s. It wasn't anything crazy. It was a really easy and good starter loan. Also, I was approved within 24 hours. It was really quick. I didn't have to wait at all. Working with LendingClub was good because I really needed it and it's helped ease a burden that was on me and it's really simple. I have autopay on, so I don't even have to think about it.
Reviewed Aug. 25, 2023
Finally answering their call I was told approved filled out paperwork with him on phone then at bottom of paperwork it asks for my bank username and password! Ain't no way that's normal, I hung up on him
Reviewed Aug. 10, 2023
LendingClub was able to give us the best rate in consolidating several accounts into one payment. The process was simple.
Reviewed Aug. 8, 2023
This was a very easy process! Once approved, the funds were deposited in my account within a week. Between applying and being approved was a little weird limbo, like I wasn't sure what the next step was but overall great experience. Very easy step by step process. Would defiantly recommend using LendingClub.
Reviewed Aug. 5, 2023
I’m happy with how easily you processed my home improvement loan. I’m looking forward to renovating my small kitchen. I chose this lender because I needed five years to pay off my loan and your rates are competitive. I used LightStream to help renovate my bathroom so I’m a returning customer.
Reviewed Aug. 4, 2023
A very simple and fast process. Thorough communication and information. No issues with the LendingClub documentation or requests. Time between the initial request and then the payout was less than 7 days. The rate and final information were quickly completed. Never was forced to complete and or add additional information. Much better than using an accredited banking system.
Reviewed July 27, 2023
The gentleman that I spoke with was very helpful and I appreciated the level of support that I got on the front side of things. The application process was very easy and smooth. LendingClub was great to work with.
Reviewed July 25, 2023
LendingClub had a lower payment than anybody else. I went online and put in how much I needed. They quoted me the price and within 24 hours, I got approved. Also, I enjoyed my interactions with their reps. They were nice people and they answered my questions. I would recommend them.
Reviewed July 22, 2023
I have had 5 loans through LendingClub in the past and have paid them all on time and paid off way ahead of schedule. I had a situation come up where I needed a quick small loan in the amount of $3600. I make a great income and provided my pay stubs and 2 years of tax returns to validate. On top of this documentation they were requesting for me to fill out ANOTHER document giving them permission to receive tax transcripts from the IRS! Not only is this a big inconvenience to print, fill out form, send back etc... it is, in my opinion, WAY over the top for such a small loan and for a very good existing customer of theirs. I decided to withdraw my application and go with a lender who is MUCH easier to do business with.
Reviewed July 18, 2023
I have (had) impeccable credit. I've had not one late payment, collection or unsatisfied loan on any of my credit reports. That was, until I made this mistake of entering into a loan agreement with LendingClub. Sure the application process was easy, albeit the interest rate a but high. However, it is not worth the damage that they have done to my credit through their unscrupulous reporting practices.
In August of 2022 I was involved in a motorcycle accident, which led to my missing just nearly three weeks from work. The missed paycheck put me in a bit of a tight spot, and I reached out to several of my creditors for assistance. LendingClub was kind enough to offer me a hardship program that would allow me to miss my August payment, followed by three discounted payments. Very kind of them, or so I thought. I accepted and submitted my next two payments right around the due date, with no problem. Unfortunately, in early November, I myself went down with covid, and another two weeks of work were missed. I ended up making November’s payment about two weeks late. Cue malicious account reporting.
Later in the month I log into my account to find that my account is showing more than 90 days past due, and I am floored. A conversation with a LendingClub representative reveals that my hardship program had been negated, and that my September and October payments had been reversed and instead attributed to past payments, that were all now due in FULL! I am told that my account will be reported as delinquent. In order to bring my account current, I must somehow come up with around $1350. Obviously, I did not have this money. To save my credit rating, I then proceeded to take out a high interest loan and brought my LendingClub account current before the next reporting cycle. Apparently all was for naught.
Mind you that at this point, my account had not yet been reported as delinquent to any credit bureau. In fact, all payments through November were reported as current. Later in January, my “current” status for August, September, October, and November are all backed out and CHANGED with all three credit bureaus and instead reported as 30, 60, 90, and 90 days late respectively. Please tell me LendingClub, how can you be accurately reporting my account as current for months and then suddenly change all reported payments as late? Very unscrupulous reporting practices. How is it advantageous to cripple your clients via credit reporting? As someone who very regularly utilizes my credit through lending, I can assure you that I will never come to Lending Club for any loan in the future.
I understand that the hardship contract I signed allowed LendingClub to cancel my hardship program in the event of a late payment but backing out my previous months reporting to reflect my account as 90 days past due was an unnecessary and unfair consequence. Also, from my understanding, not justifiable. At no point, no matter what, did I allow my account to reach 30 days past due.
I have attempted to reach out to Lending Club many times for assistance in this matter. Their customer services reps don't have any real authority to help me with reporting, and unfortunately, assistance from anyone in a supervisory or decision making roll is nonexistent. On several occasions I have requested that my call be escalated so that I might speak with someone who could better help me. I have never been successful in speaking with anyone up the food chain. I am either given the option of email, which goes unanswered, or a return phone call. On three occasions I have scheduled a phone call that was never returned.
I did speak with one customer service representative who actually took the time to dig into my account. She agreed that their were inaccuracies in reporting and that these inaccuracies should be corrected with all three credit bureaus. Although she did not have any authority to assist me, she did make detailed notes to my account and forwarded them to their dispute department. She then instructed me to fill out their dispute form and mail it in. I mailed in the dispute form, along with a copy of my credit report and additional information requested. Three weeks later, I received an email stating that the reporting is accurate and no changes will be made.
I have never gone anywhere near 30 days late on any payment to LendingClub. Run, run far away from this company. Their automated system will punish your credit without cause, and management will do nothing to rectify their mistakes. The borrower is at their whim. Heed my warning. Do not enter into a contract with this company. It seems that there is no recourse for inaccurate reporting. As of today I am posting this review, opening a case with the Office of the Controller of the Currency, and reporting them LendingClub to the BBB. Beyond that, I am hopeless that anything can be done to rectify these very shady credit reporting practices.
Reviewed July 15, 2023
I needed a loan and LendingClub made it really easy. They helped a lot and it was a real wonderful experience.
Reviewed July 15, 2023
The application process with LendingClub was easy but they could have communicated better with email. It was simple because everything was done online. The loan was just approved and I never talked to anybody. The interest rate is a little higher than what I thought. But still, it's not horrible.
Updated review: July 11, 2023
After a second call with a much shorter wait time the issue was resolved.
Original Review: July 11, 2023
By my neglect I did not update the phone number associated with my account so I could not log on with a security check after returning from volunteering overseas and some time away from my account. I recognize that was my fault. The system did recognize my user ID and password. The only security check was a phone number, no longer active. No other option is available, such as email or providing identifying information. There is no apparent way to automatically submit a trouble ticket for this issue. Other financial websites have such features that would have resolved the issue. My account is a legacy investor account, so I was one of the people that helped them start years ago. I remain happy with my Prosper account, a similar service that I started around the same time and was able to continue without problem after my time away.
I called Lending Club multiple times and after an hold time of almost an hour with their automated response very frequently saying that the call was very important I finally spoke with a representative. I was told that the problem was fixed. I also emailed multiple times and did not received a reply after days and days. This is not my fault. Because of the excessive hold times and their inability to effectively resolve my simple log on problem I am unsatisfied with this company's ability to provide simple support and unfortunately would not recommend them to others who might need more complex support. A brick and mortar business or an online business with a better staffed call center and better customer support appears to be a better option. As for me, it looks like I'm stuck with another long hold time until I can resolved my problem and work to close my account as soon as possible.
Reviewed July 10, 2023
I contacted customer service to double-check on one of the financial documents I needed to provide, and I was so impressed by how helpful and efficient the customer service agent I talked to was. She made sure I had everything entered correctly and answered questions I didn't even know I needed answered. I like the website and loan management as well; it's super user friendly. Plus my interest rate and APR is better than anything else I was able to find. Very happy with my choice!
Reviewed June 27, 2023
Everything was done online and straightforward with their application process. It was fairly easy all the way around. I was given the loan schedule and the payment schedule. I had a good experience. If I need something again, I'd use them again.
Reviewed June 27, 2023
LendingClub approved my credit and they have the lowest interest. The process took less than a week from the moment I applied to the moment I got the money on my account. It was fairly quick.
Reviewed June 11, 2023
The process was easy and the distribution was quick. Was able to complete application from my Cell Phone. I would definitely recommend Lending Club to friends and family members. Lastly, I would use Lending Club again in the future. Cheers!
Reviewed June 11, 2023
Everything went well. Thank you Lending Club. Progress of the loan time was acceptable and all the agents were very courteous. I may need another loan after I get this one paid off. I know 3 yrs is a few months down the road but I appreciate how everything processed out. Thank you all.
Reviewed June 10, 2023
LendingClub has a better offer. Their process is very easy. You just fill out the application online, sign it and send it to them. I got my funds within 48 hours. It was fast. The loan was perfectly timed.
Reviewed June 9, 2023
The application process was real quick. It was within 24 hours. Then within four days, the fund was activated and approved. Within a week to 10 days, it was paid out. It was very time-sensitive that it really made it easy and just confirmed that the LendingClub was on top of things. It was really seamless and simple.
Reviewed June 9, 2023
I got a personal loan. Applying was straightforward and I was funded in 10 business days. I feel good about the terms I received.
Reviewed June 8, 2023
I am as satisfied and happy with the "Personal Loan" that was granted to me by the LendingClub. It was a simple and uncomplicated process that took just a few minutes to verify and complete. The rate that I was offered was competitive and I accepted the amount and the terms almost immediately. I can highly recommend the LendingClub to anyone who wants the same experience as I had. Thank you.
Reviewed June 8, 2023
Very helpful and so easy. I really liked that they paid my credit cards directly. Definitely world recommend and have! I also like the fact I didn't have to speak to anyone directly for them to try and sell me or confuse me.
Reviewed June 2, 2023
DO NOT use this place, the people in this edifice are LIARS and come-on artists. Lending Club invited me MORE than once to get a loan. l finally decided to get one, their email implying I would get the loan if I DID apply. I applied for $25,000 a SMALL amount for debt consolidation. I have an income in the SIX figures. I have ONE credit card debt of $4300 and that is IT--and I paid OFF $4500 on it in ONE month. My only other Debt is a mortgage payment and LOTS of people have that. I have another credit card but that is paid OFF every month. And what does this horrible office tell me??? I have to have a co SIGNER FOR MY SMALL $25K loan. That is absolute garbage and a LIE. I can WELL afford the loan. DON'T go to this site.
Reviewed May 21, 2023
Integrity poor! My account went past due (roughly $17K - not accurate) and sought out help in negotiating a settlement. But successfully there was a reached upon agreement for a lesser amount for $8K (not accurate). I made consistent payments towards the agreement on the now established amount of $8K for over a year. Then also successfully I re-financed my home and tapped into my equity. Through the mortgage dealings, my debts were implemented to pay them off. The bank (mortgage) issued checks to deal with those accounts. However through policy I guess the company couldn't acknowledge the debt settlement as that agreement was between my agency and the account. So in other words, the bank (mortgage) issued checks in the original amount of my accounts. I sent out the checks to various companies with the understanding that overpayment funds would be sent to me.
In a nutshell, other companies that have a lesser amount debt settlement had in fact sent me the overpayment funds back to me. Yay!!! There are good people/companies. Now the problem, Lending Club will not honor the debt settlement agreement for a lesser amount. The case being that they should send me an overpayment of $10K but as of yet have not. They sent me a minor overpayment which is not even close. The bank (mortgage) sent the $17K, but Lending Club applied that amount to the original balance. Which in turn they sent me $500 in difference of overpayment. They should have applied the bank check to the debt settlement agreement of $8K which would've given me $10K refund. Again these numbers are reference.
Lending Club should honor my debt settlement agreement but have not. So in my experience they DO NOT HAVE INTEGRITY, other companies I've dealt with do. So Lending Club is not trustworthy. But through my complaints Lending Club still deliberates a solution. I strongly believe I am owed $10k. So until they resolve this matter my review this will stand as a 1 star for lack of integrity!
Reviewed May 19, 2023
The process with LendingClub was so easy that I didn't even have to work with any of the representatives. It was seamless. Everything was done online and there were no hassles. The rate was competitive with the other rates that I got. I would recommend LendingClub.
Reviewed May 18, 2023
I did the credit card consolidation and they paid off several high-interest credit cards I had. Now, I'm making one monthly payment to them. The application process was pretty simple. It was all online. I received emails about processing and I could check my status online. I had a very positive experience overall.

Reviewed May 18, 2023
My loan was quick and easy to get. No paperwork, the payments came auto-pay out of my account. However, I fell into a hardship and got behind only one payment of 41.00. They have literally called my phone 5 times a day for a past payment of 41.00, even calling my job, absolutely ridiculous!!! My thing is if the person is making the payments on time every month and be a few days late, give them some time. You never know what people are going through. I can't wait to be done with this loan.
Reviewed May 14, 2023
I did a debt consolidation with LendingClub and it was all online. The website was self-explanatory. I was not happy with the rate but it was the best I could find. I would consider a better APR. LendingClub seems reliable but people should still check around for the best deal on rate and terms.
Reviewed May 9, 2023
The application process with LendingClub was easy and simple. It took a little less than a week. It was just from putting in everything and then hearing back, and there was a weekend in between. It was fast. The communication was easy as well and clear.
Reviewed May 9, 2023
I did everything online and got everything completed in three days. It was easier than I thought. I was also very happy with the rates. I’d definitely recommend them. They tell you upfront what your cost is going to be. There are no surprises once everything’s said and done.
Reviewed May 6, 2023
I got a debt consolidation loan from the LendingClub and it was a streamlined process. I did it all online and I didn't have to talk to anybody on the phone. It took around two weeks and I received my approval via email.
Reviewed May 6, 2023
You guys are wonderful. The loan process was smooth. The customer service was excellent and I was able to pay off two of my creditor. I thank you for your business. I will recommend you to my friends and family.
Reviewed May 5, 2023
The application process with LendingClub took me five minutes. It wasn't that complicated. I'm not a people person. So, the fact that I didn't really have to deal with anyone was good.
Reviewed May 4, 2023
I was surprised how simplified and easy the entire process was. The application was easily filled out and the execution was seamless, I would highly recommend the Lending Club to anyone in need of a small loan! I would most certainly use Lending Club again!
Reviewed May 4, 2023
Got approved for a loan, but have been getting an error page for the past 4 days. I call and no one has any answers. Will give it a few more days, but things are not looking very hopeful. If someone from LC is reading this: I could use some help.
Reviewed May 4, 2023
Loan process was efficient and had a reasonable rate. Process was relatively quick and funds were handled properly. Only improvement would be better visibility to confirm that I entered the correct credit card numbers, as there was no way to validate once submitted, and there was a week gap until the funds actually showed up. However, they did show up per the described timelines.
Reviewed April 30, 2023
I got my funding about three days after they accepted my application. It was great. But they advertised the 12% rate and it went up to 16. Other than that, I didn't have to speak with anybody other than to adjust one of the payments. In the online portal, you have to make the payment towards the principal amount if it's not a regular monthly payment and you have to make your monthly payment. The options they have in the drop down menu when you're choosing that stuff are very confusing. They helped me when I was trying to figure out what was going on and they fixed it all up for me. Also, working with them helped me consolidate a lot of my credit card bills. My credit did go up a lot and I was very happy about that.
Reviewed April 20, 2023
The lending process was fairly quick and I did everything online. The initial application was pretty simple and then every day for a few days, there were questions or things that I had to fill out. There were a few different steps but overall, it was a pretty easy process to go through. I got the money within a few days and they took care of all the paying out to the credit cards that I want them to pay to.
Reviewed April 20, 2023
The application process at Lending Club was straightforward. The prompts just have you place the information in the text fields and they come out with a series of rates depending on what you're looking for. It was really simple, just follow the steps online. If I ever need a personal loan or money on hand, I will be using them again.
Reviewed April 20, 2023
I did a conventional loan through the internet, and the process with LendingClub was a lot easier. There was another company that didn’t have the fee at all, but their process of applying for a loan was way too lengthy. There were too many questions, and I didn't have too much time for that at the moment. If I had the time, I would have gone with them to avoid paying the fee. The process with LendingClub took a little longer than 24 hours, but they were all right, and if I had to do it all over again, I’ll give them a second chance. I have two loans and I would have to call them to find out if I could just put them together instead of having separate. Other than that, I'm satisfied so far.
Reviewed April 20, 2023
It was easy with LendingClub. I went online and filled in my information, they showed the terms and the rates that were available for my credit, and I submitted whatever information they had required. It was a good experience.
Reviewed April 10, 2023
I went for credit card consolidation and the terms were very fair. There was nothing making anything stressful for me. It was seamless. I was approved in a few minutes and the money showed up in my account. LendingClub paid my credit cards directly. It allowed me to log into the main platform to set up a payment date. I didn't have to enter my banking credentials so it was very secure.
Reviewed April 10, 2023
Trying to find a personal loan to help me consolidate my cc debt was extremely frustrating and stress inducing. So many preapproval messages getting you excited to get out of this hole but once you start the process that 10% apr preapproval for 13k turns out to be 28% for 4500…It felt like I was just going to have to let my credit get destroyed and just ride out having maxed out cards. Then comes LendingClub. Their preapproval process was legit, the rates were what they initially stated and the whole thing from start to finish was incredibly simple. The money was sent to my cc accounts in less than a week.
If I had one critique it would be that once you complete the application and sign into the site to check on the status of it you can easily submit another loan application without knowing it because it looks like you haven’t completed the app when you sign in. I got several emails saying my loan was denied because I already had an application active but I couldn’t find anywhere that stated it was processing or anything like that which would have been great. But that’s a small critique and overall I am extremely happy with everything LendingClub has done for me and I would highly recommend using them for a personal loan.
Reviewed April 9, 2023
LendingClub got me out of a jam. What I did for me helped me. It was easy, fast, and simple. I did it through the website and I called. Go ahead and do it, if you need to and you're responsible enough to make payments on time. Because you're getting out of a jam to pay another one, but it's not as frustrating. I'm paying 10 cards a month. My daughter was a little higher because of her credit limit. I should have done a higher limit and got rid of the last four cards that I have.
Reviewed April 9, 2023
It was easy to apply for the loan and they had a pretty good rate. I did it all online. It was super simple. Their website was easy to navigate. I got exactly what I needed to get to. I got a whole bunch of questions, and it got me right to where I wanted to be. Everything's been perfect.
Reviewed April 9, 2023
The application process was easy.
Reviewed April 9, 2023
Everything was online so it was fast with Lending Club. Nothing was complicated. It took a couple of days and it was done.
Reviewed April 7, 2023
The loan method and amount are not correct! I chose a credit card debt consolidation loan, and the loan fee of $1,000 should be waived, and the loan interest given to me is also wrong! Hope to adjust as soon as possible! Thank you!
Reviewed April 5, 2023
I was hesitant to apply, but I'm happy that I did. The process was easy, I reached out to customer service. Was reassured the answer to my question, that's when I made my decision to apply. The process was quick, no problems at alI. I wish I'd done it sooner.
LJ
Reviewed April 5, 2023
I actually put all my information into Credible to get loan rates and the best rate for me was Lending Club. They offered to pay my credit cards directly, that was a huge relief! So far the website is easy to use, payments are easy to set up, it’s all very user friendly. Highly recommend Lending Club for all your loan needs!
Reviewed April 5, 2023
There were too many documents which were forwarded several times until accepted. Along with several phone calls to customer service reps who gave me different instructions than what the online process was telling me to do. All in All, "one hand did not know what the other was doing."
Reviewed April 5, 2023
I've used The LendingClub once before, and they were great, quick and were able to help me. Once again they came through for me and helped me consolidate a few credit cards. My hat goes off to the Lending Club.
Reviewed April 5, 2023
LendingClub approved me and their interest rate and everything else worked way better for me. The application process was simple and easy. It took me more than 5 to 10 minutes, just because I had to look for some information. Everything was done online and the LendingClub website was easy to use. They didn't give me an issue and they didn't have me restart anything. I filled out the application and in a couple of seconds, I was approved. That worked out pretty well. The rates I got worked for me as well and it wasn't too high. This is my first time doing a personal loan and I had a good experience. LendingClub helped me, even though I didn't think I would be approved.
Reviewed March 28, 2023
I delivered all the documentation and all that was required and then they ask me all these questions about old zip codes and addresses and things I haven't thought about in years. Then they remove my application. Who does that? What Kind of ridiculous bank is this? Certainly not one I will use again.
Reviewed Dec. 23, 2022
We were placed on a hardship program due having COVID twice and my husband has been home due to a head injury he got from his job. Made our payments like we were supposed to even before being placed on the hardship we made our payments on time paid more than we were supposed to. The last week of November our bank card got cloned. The person who cloned it took money out of account from shopping at several stores. We contacted LendingClub and talked with someone in their chat feature (both husband and I were sick with the flu and really had no voice so we used this feature to talk to someone).
We tried to explain to the young lady we were chatting with person we chatting with, that our card got cloned. We couldn't access our account due to the bank putting a freeze on it (to make sure nothing else was being taken out that we didn't do). Explained that it would be taken off with 7 business days or longer since they were dealing with a lot of these.
The person we spoke with was rude and told us we needed to make that payment and to ask family and Friends (which we have no one to help). She just kept saying well you need to get it paid. Yeah I know this but there is nothing I can do if my bank account is on frozen due to some people stealing my money. I paid what I could with money we had on our Venmo card (money someone sent for our 4 year old to get her Christmas gifts) figured some payment was better than none.
I Called on the December 13th, talked with a gentleman about the situation, explained we couldn't do anything due to our account was frozen. We couldn't even grocery shop or pay our other bills. Told him I made $100 dollar payment and only had $49.00 due. Also made another $100 payment on the 14th to show them I am trying to make the payment. He stated he would send a request over to management (explain to them the situation and that I couldn't access my account and emailed them what happened). He said to call back on Friday and to see if we could be put on a other hardship. Because as of that day we now owed over $1000. They basically are now charging us the rest of the payments for the 3 months we were on the hardship program and late fees as well as telling us we are now over 80 days late. Explained there was no way we can make that payment that we have rent and other bills owed.
I called on Friday but was having issues with my phone called on Saturday talked with a nice lady. Told me the request was denied and now we owe all of it and now we are over 80 days late. To make as many payments we can to stay under 120 days. I'm sorry but this is absolutely ridiculous. Over 49.00 that wasn't paid. Also how am I to pay something if my bank account is frozen due to some ** that cloned my card and took money out of my account. I call my other bills and they all understood, but you all tell me, "Oh well wasn't our fault. We won't do anything." Which I know you could have.
We will never use or recommend you to anyone. You can see in our file we have always made our payments within the grace period because of how his checks were never over the grace period days and always tried to pay more or round up on the payment. So now someone clones my card I paid the big portion of it and was trying to explain he gets paid on the 27 by then everything should be given back to us that they took out. And we get nope now you owe us almost $1000. So very wrong! And making it look like we didn't pay on time when we did. Except for the last one which we couldn't we couldn't get into our account.
Reviewed Dec. 20, 2022
I request the personal loan and then the agent did the application and said, "You are approved," then send me all the doc to sign. 1 week nothing hear from them. I called then they said still they are doing application. All these lie. They just collect information. Be careful.
Reviewed Dec. 14, 2022
I have a checking account with Lending Club, I transferred money from another bank as I had lost my debit card from that bank, they flagged it as suspicious, the only other time I had that happen with a different bank I sent in proof to the bank, took all of 20 minutes, and all was corrected, not with lending club, I sent them proof that the money had left my account, it was all the money I had, you can’t talk to the fraud dept, as they don’t have a phone number, customer service refuse to help you, they won’t email me back, I left a negative review on their Facebook page, they deleted my reviews and turned off comments, it has been a week, no communication, I have no money for food for my child, had to call out sick to work as I have no gas money,
I can’t buy life saving medicine or medicine for my sick child, the couple of times they responded to my email they say call, I call tbe customer service rep say they can’t help me, that I need to email, I have sent 30 emails and 5 phone calls, they won’t do nothing. Here I am with no money, and no end in sight. I don’t know what to do, worst bank ever, I beg anyone who is thinking of using them, run far away, I have begged, carried for help, all I get I am email we are working on it, tbd k-you for your understanding.
Reviewed Nov. 22, 2022
Been a customer for years and hit hard times. I have called multiple times and no one will HELP me. They will not offer a hardship option and help me at all with lowering my payment. All I wanted was for them to assist me.
Reviewed Oct. 20, 2022
I was recently looking at rates for personal loans and unknowingly signed myself up for a loan with your company. How did I know? Was I contacted to sign something? Emailed? No; I received cash in my checking account. When I called Lending Club to tell them there must have been some mistake, they said "No mistake, congratulations, we approved your $20k loan!" No, I didn't want a loan, I was just looking. I asked if I could just return the money. Sure, they said. I had 30 days and wouldn't have any fees. Great, a relief I thought. But that wasn't the case.
So, I went ahead and returned the cash that had been deposited to me. Then when I got the money returned that was sent to my credit card company (I had entered on the website to get a payoff amount-not knowing I was agreeing to a loan, just thinking I needed the payoff amount to get the interest rate for the loan), I called to say I had the money back to return to cancel the loan. This was 13 days after the loan had been initiated (without my knowledge.)
At this point I was told the loan could not be canceled. Why? Because I voided the terms of canceling the loan by paying back the cash they deposited in my bank account the same day I received it. "What?" I asked. Yes, I was told that the only way to cancel a loan is to pay it all back AT ONCE. Otherwise you cannot cancel it. However, that part was left out. Even my customer service agent who looked at the notes said that she saw that the person I spoke with didn't tell me that and the email I received (pasted below) just says the money has to be returned in 30 days (nothing about in one payment).
Reviewed Oct. 14, 2022
Lending Club scam remote workers misrepresented Loan approved facts. Funds reversed from account, deposit & withdrawn multiple times, causing account posting high negative balance. Do not use cash app, etc. apps to make and withdraw fictitious cash deposits, on directions of remote scam workers representing Lending Club. Shame on Lending Club "remote" scam representatives, leaving personal account with negative balance.
Reviewed Sept. 14, 2022
I applied for this loan to do some debt consolidation at a good rate and to get the last of some credit card debts on a lower interest loan to get it finished off. Well it was a good rate, the application went quick and I was thinking this is easy. Unfortunately, the application process is flawed and the staff is under trained or doesn't care. All the 24 hour processing times are a joke. I submitted a 4506-C form since I'm self employed and they give directions during the application process to submit it by printing it out and filling it out and scanning and uploading.
Well after a week of radio silence I find out that a separate company called "Veri-Tax" sends an e-form you "have to use" and thats the problem. So I have to go into my spam folder and find it and do that and email the company to make sure they got it. Another week passes and I reach out again and find out there is a special code that I have to provide to Veri-Tax to make sure the form comes back to my account which was never said anywhere until I called to complain. Well I finally get that to Veri-Tax myself because Lending Club can't be bothered to. Well that finally gets the loan approved.
Now after a week of the loan being "Approved" I'm waiting on funding because apparently this company doesn't have the capital to fund loans they approve. So now I'm over 3 weeks in, a week after "approval" and no word on if or when I'll get my funding. Not to mention that half the time I've called and tried to get answers along the way agents have no idea about what's going on or just give me information that was later proven inaccurate. Definitely get your loan somewhere else.
Reviewed Aug. 14, 2022
I was applying for a joint loan. The other person on my loan was never contacted about the loan or asked for any verification of pay information etc. I did not complete the loan information I did not send in proof of income etc. I began the loan process but did not finish it. One day later after applying, it indicates that I was turned down for the loan because of a number of adverse factors and none were listed. How can I be turned down for a loan when I didn’t finish the application my joint applicant was never contacted? As added information, I have no adverse information on my credit report, never late for a payment on anything. I have to wonder about the legitimacy of this organization. Contacting this organization is a joke; good luck finding someone.
Reviewed Aug. 10, 2022
I applied for a loan on 7/26/2022 and the funds were deposited on 7/27/2022 into my Saving account as directed by me. I called on 7/26/2022 to cancel my loan since my plans changed and I did not need the loan. They told me not to touch the money and that they would cancel the loan and pull the money back from my account.
I assumed they would pull the money from exactly where they sent it. In fact, they did not, they tried pulling it from my checking account and my bank rejected the transaction since the funds were in my Savings and not my Checking. I left the money exactly where they deposited to and since they were unable to pull the money, they are now charging me $1,396.00. The representative failed to confirm any details with me and did not explain anything other than to not touch the money and that they would pull it back. I have proof from my bank showing that the funds were deposited into my savings and the transaction showing they tried to pull the funds from my checking. I am also being charged $25 for NSF fees from my bank. I tried calling yesterday to speak to a manager and never heard back.
I spoke to another manager today "Katie" which explained to me that since they only had 1 bank account on file, that is the information that they used and that I would be responsible for the outrageous fees applied for their internal mistake not pulling the money from the same place they sent it to. The reason they have my checking account which is the same account number is because over a year ago I borrowed money from them and had autopay set up. BEWARE and do not use them EVER!
They even agreed with me that there was a mistake and instead of losing a customer for a mistake on there end, they could have just cancelled the loan and we could have moved but no, they way their money and they are trying to blame me and say well I setup the autopay and I should have checked the settings. Excuse me, why would the representative tell me they were going to pull back the money and not specify anything else. That's why I thought since I gave them instructions when I applied to have the funds deposited into my savings.
Reviewed July 26, 2022
After returning from abroad I reported fraud/Identity theft to the fraud dept at LendingClub on the 5th of July 2022 and spoke with Dillion. He gave me a email to send in police/FTC report and additional info. On the 21st of July I received a one paragraph letter dated the 7/5, stating funds were deposited into acct ** and you benefited and nothing else. I’ve been researching this co., and their loan practices, and found from conception to date LendingClub uses a third party and algorithm to determine the validity of a potential customers identify and doc upload.
In all their annual reports they clearly state this method is a problem/concerns because of the substantial risk of identity theft/fraud. In every annual report they reiterate the same concern/risk and vow to make changes to protect consumers. They haven’t to date, even though there are plenty of apps available. The bottom line is LendingClub has been aware of this for years and has not done anything to fix it.
Reviewed July 7, 2022
I ALWAYS pay more than the amount due, often early and NEVER late. When I noticed that my amount due had changed, I was informed that my account was listed as in hardship. Their error with my credit!
Reviewed July 2, 2022
Origination fees and a bit higher interest rates are not ideal... However, as a disabled veteran on a fixed income who has been trying to fix their credit, in part, resulting from several years worth of bad financial advice and a failed legal/advocacy system - LendingClub has been a godsend. They give folks who are reasonable with their money a chance to recover and get ahead when other institutions wouldn't - over trivial things that negatively impacted their credit score years ago, when it necessarily shouldn't have. The process is transparent, simple, and quick. So much so, I had to call to make sure I was approved because it seemed too good to be true, and too easy.
LendingClub is definitely getting something out of it for themselves, make no mistake. They have a financial interest in it for sure; however, my overall impression and experience with both loans and my bank accounts has been nothing but overwhelmingly positive. From what I understand, things may have been different a few years ago with them when it came to loans, but I definitely believe (origination fee aside) they have more to offer than their competition. Interest rates seem industry standard for their type of financial institution.
Reviewed June 4, 2022
Lending Club approved a loan for a dental procedure. The dentist office overstated the amount that would be authorized by insurance, Lending Club paid it in full before the work was done. Upon receipt of the EOB from Insurance that clearly shows the amount was considerably less I file a dispute within days of when the payment was made. It's been 9 months now and they still have not provide help to resolve the dispute despite me contacting them monthly asking for help.
Reviewed May 17, 2022
For the last at least a month, I’ve been trying to help my dad refinance his car. And they kept spelling our last name wrong adding the N as ** . Come to find out, that’s how his original title had it spelled. Just this last week, we got the corrected title and sent it to them, and the last two times he gets an email stating that his paperwork is ready to sign and finalize his loan, the name is still spelled incorrectly. And we made sure this time the title was actually spelled correct.
So this time, we talked with a supervisor, withdrew the application, but no one knows where the title is and they suggested that we go back to the post office and see if they can pull up our tracking number. What a crock!!!! I called the customer service number for USPS and I cannot even get past the automated service without a tracking number. This much I already figured, but I went ahead and gave it a try.
Reviewed April 6, 2022
They take their sweet time paying off your original loan by mailing the pay off check regular postal service instead of using an overnight service., then you end up paying 2 or 3 car notes to your original finance company, and then turn right back around and have to pay the new lender. I work for a refinance company (RateGenius) and we use UPS overnight to send payoff checks so that we can track the payment. They quote me more money. The overall experience has been a nightmare. You call and get the run around as to who you have to talk to.
Do yourself a favor and do not do business with this company. I AM VERY DISSATISFIED!!! IT HAS BEEN A COMPLETE NIGHTMARE. CUSTOMER SERVICE ACTS LIKE THEY HAVE NO IDEA WHAT YOU ARE TALKING About, when you call there is all sorts of noise in the background, the phone is choppy, you have to continue to repeat yourself. It is horrible.
Reviewed Feb. 18, 2022
Spent way too much time gathering forms and filling out papers for them after being "approved" for a loan. After finally getting everything done they said they don't have a product that matches what we are looking for. What!? Why in the world would you require so much information from someone when you don't have a product that will work for them. Absolutely ridiculous.
Reviewed Nov. 18, 2021
Applied for a business checking account with Lending Club based on online reviews and suggestions. Opened the application process which was full of glitches and broken links no matter which of the 4 browsers I used. Several days later was asked to finalize the application with an email with another broken link. Obtaining further guidance with the help of customer support, they indicated to me that the application was declined due to missing information, however would not tell what information they were missing. They then informed me that I could not reapply for 6 months. Sounds as though their poor online support and inadequate programming/website design is costing them a lot of business. Would not recommend to anyone looking into small business checking accounts. They are an incapable company to meet your business needs.
Reviewed Oct. 15, 2021
I got a loan with Lending Club about 6 months before the pandemic. I was paying payments on-time without any issues. Because of the pandemic, I was furloughed and then laid off. I decided to do the 2 month deferral. My payments are 486.16 monthly. When I started back with my payments, my next payment of $486.16 went completely to interest and the next payment after that an additional $100 went towards interest. In addition to that they added on 2 additional payments which will include interest and principal, so I am told.
When my loan was initiated, the amount going towards interest was $214.68. Because of 2 deferred payments, I am paying $1000+ in interest and nobody can explain to me why that is happening. I am not saying this is a bad company because I did have a loan with them before and it was ok and it was paid off early. However, after this second loan and with the deferral program, I will NOT do another loan with this company. I believe they are taking advantage of a situation.
Reviewed Aug. 26, 2021
I just spoke with a lady from Lending Club who had an attitude, I'm currently going through a job transition and wanted to look into deferring my payment for either a month or two... I tried to explore my options by calling them and they didn't want to hear it, so NOW I'm going to go into a debt consolidation since they didn't want to help me out over one month. BEWARE: when you need to defer, they do not give you the option to stop auto pay, this company is NOT for the people, they don't listen, all they care about is MONEY, NOT CUSTOMERS. To be clear, I pay $480 for a 62 month term, I only have 22 more payments left and never asked for help (other than COVID) but I've proven myself that I am fully capable of making these payments monthly, but the one time I needed to explore my options they weren't trying to hear it.
Reviewed May 28, 2021
Their COVID19 "hardship" program DESTROYED us financially. While they SAID payments were deferred they FAILED to mention that NO PAYMENTS would be applied to PRINCIPAL for OVER NINE payments. Our monthly payment is $700 p/month & I just found out that NINE payments and NONE was applied. We owe MORE than the loan amount. I just made a 10th payment today and AFTER I made it and questioned the principal I was told this $700 would NOT be applied to principal either! I asked them to restructure the loan. I was told the only way would be to apply for another loan with them for the amount we owe -- I did (like I have done in the past with no issues) and they denied my loan.
Now we have no idea how many payments we will need to make before ANY of it will go towards the principal! We paid $5,000 on this loan and NONE went toward the balance. This should be ILLEGAL!! I've placed complaints with the Better Business Bureau and will be seeking Federal Lending Regulatory Complaints as well. As far as I'm concerned they took advantage of a GLOBAL PANDEMIC and everyone's financial vulnerability which NONE of us could control or fix, and they have STOLEN, ROBBED AND RAPED people -- THEY have gotten RICH off of the PANDEMIC! Morally corrupt and financially fraudulent.
Reviewed April 16, 2021
LendingClub was easy to work with in terms of getting a loan but when my bank issued an overpayment to pay off the loan as part of a refinance, I have gotten nothing but lies and the runaround in getting the 1500.00+ owed to me as a refund. To date, I still have received no refund for overpayment in spite of providing proof that no refund was issued. I do not trust them and neither should you.
Reviewed Feb. 10, 2021
I invested $5000 3 years ago with Lending club. They promised a high return, about 6% average. However, what they don't tell you is that when you count the defaults, you end up making no money. I'm near the end of the term and have not put any money back in and I've made maybe $150. What a joke! I could have made more money putting it in a high yield checking account! Would never invest money with them again.
Reviewed Jan. 25, 2021
Fast service, easy application process, pleasant American, English speaking customer service! I’ve had two loans and look forward to doing business with these folks again. With their help I have increased my credit score considerably... thanks LendingClub.
Reviewed Dec. 17, 2020
As long as you don't need to communicate with a person (phone or email) this company seems fine. The communication is rude and resistant to answering questions. They cannot answer questions about their program showing inaccurate information. If you have a hardship they will not talk about options unless you tell them your entire story only to be judged and receive their nasty attitude. I do not recommend working with this company.

Reviewed Dec. 5, 2020
Unfortunately most of your loan companies are not the best option as bank would be but the ones who PROVIDE DETAILED INFORMATION AND SEEM BE REALISTIC WITH QUALIFICATIONS. SO I'D SAY WORTH CONSIDERING however Interest rates can be high.
Reviewed Nov. 30, 2020
I opened a loan with them just before the Covid pandemic began. I was employed and had the salary to be able to pay the loan. The loan term was 3 years with a high interest rate. I lost my job and told them I would be glad to renegotiate the loan and extend the terms to 4 years with a lower rate and they said no. So they won't get paid anything. I was willing to extend the loan and more likely, make them more money than they would have made on the original loan by extending the terms of the loan a year for a smaller payment. They would not even entertain the notion. So, starting at the end of December, they won't get paid anything more from me and they'll write off the whole loan rather than re-negotiating something which probably be more favorable to them. If they're refusing to even entertain the option to assist during this time, then I refuse to continue to pay during this time. I'll take the charge-off. It didn't have to be this way.
Reviewed Nov. 23, 2020
My late husband took out a loan with them shortly before his sudden death. I was not a party to the loan, but when I contacted them they said my name was on the loan. Myself and my attorney have been trying to get them to send me proof that I was on the loan. They have not provided proof yet and it has been 18 months. They have ruined my credit so I cannot refinance my house or do anything. I am very upset???? with them. This is no way for a business to do business. If they had proof that I was a party to the loan I would think that I would have gotten a response from them. But nothing, instead I think they sold the loan to another company under my name. They stopped (the new company) bothering me after I told them what happened. I have called and called with no luck, no proof. How hard could it be to find?
Reviewed Nov. 22, 2020
I have borrowed from this lender twice and each time, it has been picture perfect. While no one wants to borrow to pay off debts, the fact that this company was willing to give me a chance proved to me that despite the hardship, they supported me even during this Pandemic. Of course the trick is not to get into debt, but when illness, job loss and decrease in salaries and IRS taxes for both middle and lower class people impacts, decisions have to be made in order to survive.
Reviewed Nov. 21, 2020
Wow, talk about very high rates. I have a score of 760 and the rates given to me were completely way too high. This is not a place where you can go with good credit and get great rates and fast funding. Also, they nail ya with TONS of emails from EVERYONE. So if you have to go down the rabbit hole, create a separate email only for this stuff. Me, I will never ever do it again.
Reviewed Nov. 20, 2020
I have used Lending Club to fund/pay down medical bills twice. I have found that their process to apply very easy to understand, apply & get funded, approved. Their customer service is top notch, funds are directly deposited into your account, I find the whole process seamless & in my experience. I would highly recommend Lending Club.
Reviewed Oct. 22, 2020
I received an offer from the LendingClub to refinance my car at a competitive rate. I filled out the application and received a determination. At no point did any of the paperwork mention that the loan would be actually be serviced by another company altogether, and the Truth in Lending didn't specify it either. It also stated I would have 60 days to make my first payment. After signing the loan docs, the next thing that happens is I receive paperwork from my actual loan company, First Services. Their paperwork doesn't mention anything about the 60 day grace period, and when I call them on it, they said they won't honor it. I had to go back and forth between Lending Club and First Services, each blaming each other. I finally got Lending Club to send the Truth in Lending over to their client, and then (and only then) they honored it.
Reviewed Oct. 16, 2020
I have had two loans through this company and was completely satisfied with both of my loans UNTIL we needed some help during the unforeseen pandemic that lead to income issues. They charged me $3500.00 for two months of deferments. This company is taking advantage and profiting during unforeseen difficult times that their clients are facing! Absolutely a disgrace!
Reviewed Oct. 1, 2020
The loan process was easy, but it took a while to get an answer. I'm rebuilding my credit so I needed a loan. This one was a good one. Only drawback was the loan fee was a little high, but otherwise I would recommend.
Reviewed Sept. 27, 2020
I was wary of getting a personal loan, I suspected there would be hidden fees or a hidden "extra" interest rate. As an attorney, I read the fine print carefully and found that the actual APR was fully disclosed and in my case fairly reasonable (6.9% with 3% of that being pre-paid) for my credit score for an unsecured loan. Other companies were quoting up to 19%. No way I would ever take such a loan. I also liked that the loan rate was not all prepaid (although 3% was) as I needed the loan only short-term (less than one year), so I paid it off very early, and ended up paying far less than if I had paid it back over the full term. The 3% of the APR which amounted to prepaid interest, for me was worth it at the time I needed the funds.
Reviewed Sept. 26, 2020
I was in need of some money, and the Lending Club came to my rescue! Though I didn't get approved for the amount I initially applied for, I DID qualify for enough to get me through a difficult time... Application was simple, quick, and thorough, and I received the Loan quicker than expected! THEN, when I got a "Windfall", I was able to payoff my Loan early. They even sent me a check for the unpaid/unearned interest!!
Reviewed Sept. 25, 2020
I once had a personal loan with this company, and it was a horrible ordeal. The process was tedious and time consuming. Once I finally got the loan and began to repay, it got even worse. The customer service was anything but service. The representatives were not very cooperative and were somewhat combative. I will never do business with them again under any circumstances.
Reviewed Sept. 24, 2020
Application process for the loan was quick and simple, my experience with customer service was friendly all my questions were answered. There was not a long wait to speak with someone. Repaying the loan is convenient as they pull directly from my checking account. Plus I'm usually advised before payment comes out. Taking this loan really helped me in the time I needed it most.
Reviewed Sept. 23, 2020
Easy and quick to file an application with them. I was approved within minutes. Their member's only website is easy to use including setting up autopay. They were the only ones that accepted me after a few attempts at consolidating my credit card debt.
Reviewed Sept. 22, 2020
They do not allow you to include your spouse and their income as part of the process. If you are having issues with credit score they will help you but you have to get your score way up and quickly if you want to continue doing business with them. Really nice customer service.
Reviewed Sept. 21, 2020
I am in the process of looking for financial help and from what I have seen so far about this company they look quite trustworthy. I am looking for a personal loan to get some things taken care of and they offer a lot of different options which I am checking into for my needs.
Reviewed Sept. 20, 2020
Customer Service needs improvement. Too many robotic phone options required before getting to a live representative. Not willing to lower interest if your credit score improved and loan has no late payments and records shows paying more than minimum monthly payment.
Reviewed Sept. 19, 2020
I am happy with LendingClub because it was the only company that really helped me when I needed it. They offered me good interest rate and I could pay off credit cards that were killing my credit score and my financial situation. Thank you LendingClub.
Reviewed Sept. 18, 2020
When covid hit my job was put on hold. I called this company to defer my payments twice & was even ok'd but yet they still didn't defer it. They overcharged me interest as well bc my credit score wasn't that bad. Then I offered to pay it off if they'd negotiate the APR. No deal. How is it I've been paying on a loan since Dec and it's only paid down 500.00?? That's asinine! These people overcharged me interest. Told me they'd defer my payments. Lied to me when they said it was deferred and then wouldn't even negotiate for an early pay off. I DO NOT recommend this company simply because they're a loan company to try to help people but yet they're only helping themselves. My credit score was not bad enough to warrant that high of interest. In fact I took another loan out to get rid of this one and the interest I'm paying is over half of what they were charging me. Terrible company!
Reviewed Sept. 18, 2020
When I originally considered applying for a loan I was skeptical after seeing other companies and their rates. I was surprised when it came to this site. I found that one lender that fit my criteria and was able achieve a loan that fit my terms.
Reviewed Sept. 17, 2020
I thought the whole process was about average. Hopefully they will offer more repayment options. I think a better grace period would be better. The customer service was good as well. And like I said the overall process was great.
Reviewed Sept. 16, 2020
Simply put - - Doing business with The Lending Club was a Pleasure!!! From start to finish, Application to Money in the Bank, was Smooth as glass!!!
Reviewed Sept. 14, 2020
I mailed a cashiers check to pay off my loan and they received it on August 31st, 2020 at 9:30 am. I am still waiting on for the over-payment due back to me and keep getting the run around. It should not take 2 weeks to get your money back. I have made several calls still no refund. This is horrible business practice. I will never do business with them again.
Reviewed Sept. 8, 2020
WORST CUSTOMER SERVICE. I called to cancel my loan application and was advised that it was cancelled. A week later, the funds were in my account. I called again and was told there weren't any notes on my account and the call would be reviewed. I was told to call back a week later. I did so and was put on hold 3 times and hung up on 3 times. On the 4th attempt, I was transferred to someone who said they would escalate the issue and review the call. I was told this was done 3 weeks ago. I never agreed to this loan that is on my credit report and would very much like to return the money.
Reviewed Sept. 5, 2020
Lending Club is HORRIBLE. At the beginning of 2020 I stopped allowing them automatic withdrawals from my bank. I called them and made a deal to pay things off on my fourth loan with them. I'd never had a problem. I was told it was all set up and the new withdrawals would be made and I gave them permission. It's been a dog's breakfast ever since. They have satellite operators who usually don't know what the hell anyone else has done. In the last loan I have with them, I have set things up FIVE TIMES with different operators and been told everything is good. But for a couple of months I thought things were being taken out and forget about it. They didn't.
I called to find out what was going on and they said, "Oh, you were sent to collections." So I got that straightened out and paid. I wrote the CEO about it - NO REPLY, NOTHING. I called August 2020 and an operator in Houston told me it's all straightened out now. But guess what? IT WASN'T. I got a letter today 9/3/20 saying, "Oh, you didn't make your payment." STAY VERY FAR AWAY FROM LENDING CLUB, they're horrible.
Reviewed Aug. 25, 2020
I’ve applied and they ask same docs needed if you’re applying for a mortgage. After verifying 2 years of tax return, 2 past pay stubs and checking account. They said they could not verify employment verification through my HR phone number. After about 3 weeks I gave up and cancelled my application. I’ve gotten loans with other companies with much faster process and lower rates. I highly recommend to stay away from this company.
Reviewed Aug. 21, 2020
My experience with this company has been an absolute nightmare. They took my money, then claimed they could not verify me. They locked me out of my account for 2 weeks. I submitted all of the documents requested and still they revoked access to my own money. I requested them to refund my money back to the original source. They have not done so. They are ignoring repeated emails and phone calls. They have stolen my money. Beware.
Reviewed Aug. 20, 2020
If I could give negative stars I would. Where do I start? I signed up with this company thinking it would help but it didn't. When I filled out the application the phone calls started to roll, cool in which I'm thinking. When I spoke to the individual I asked before I took the loan if I could split the payments up, and was told yes, as long as it's paid before the due date. So I accepted because I had all of my finances lined up the way I wanted them. This was the whole reason why I signed up to get a hold of finances. When it was time to make the first payment I wasn't to break it up like I was told and I had to pay the whole amount.
I immediately called Lending Club and was told that I can't break up the payment, I can make an extra payment if I want to but it can't be broken up even if the amount is paid before the due date. Talk about a blow to the face, you get these emails saying take a loan to help pay off your debt and yes it all sounds good but nope that's not the case. So after making months of payments I applied for SCRA the Soldiers and Sailor's Act to try to lower the payments because these payments are killing me.
This company has said no every time I have applied. So last year I deployed to Iraq and even provided a copy of my orders to see if me being out the country works because that is how the benefits works. After sending the emails and not hearing anything for a while, I finally got my hands on a calling card and called this company. Again they denied this benefit, and I told them, "I'm not trying to get out of paying this, but lower the interest rate." She informed me that you can't refinance, nor can the interest rate be lowered. "We are not obligated to order the SCRA because you were already in the service when you took this loan."
So I'm finally back because I was overseas when COVID-19 took off, and again they are no help. I keep explaining to them now the money isn't coming right now and I need to lower these interest rates because I need to make up payments that my spouse can't make. I have other bills that are coming in and I need to pay those as well. I even asked if I could break the payments up instead of the payments being taken out all at once, and guess what. I was told no again. I have called and they said I could make payments late with no penalties but I don't want to be late, nor do I want to miss any payment, I would like the rates to be lower, or let me break the payments up.
Finally being home I was able to call to and asked how can I write a review and was told to send an email if I want to write a review. Any of my friends who are going through hardships due to COVID-19 I would not recommend this company, they are no better than payday loan stores if you ask me. I have so much to say but I doubt anything would be done. If you are Military do not work with this company. They are not military friendly at all. If I was trying to get out of making these payments then I would understand your company saying no, but I'm trying to do the right thing by making these payments. I took this loan to get out of debt, but now it's like what's the point since you don't have the money to pay your other bills.
Reviewed Aug. 20, 2020
I have a much higher Fico now than when I took the loans out. Tried to consolidate them one at 14.87% and one at 12%. They refused me due to high credit on my credit cards which is 20% and I already have 2 loans. I am trying to combine them. The customer service rep was out of country and didn't understand.
Reviewed Aug. 12, 2020
I took out a loan through LendingClub to launch a business in 2018; the interest rate was quite high considering my credit, but I agreed to it, and they were upfront about everything. Once I attempted to pay my loan off, however, I was met with total incompetence and a complete lack of responsiveness. I decided to aggressively pay off the loan in its entirety a couple of months ago, and I made a large payment in late June a couple of days BEFORE my official pay date to pay off the loan.
A few weeks later, I get an email notice that my June payment is late, despite showing the large payment I made. I contacted LendingClub through the web site to find out why this was the case, and they let me know that I still had some deferred interest to cover. "Sure," I said, "but why am I showing that I'm late on a payment AND why does the site say I owe $0?" Before forking over more money, all I asked was for a statement so that I could have an official document showing that I owed what they said considering my account on the website showed no balance; they simply responded back with a dollar amount in the body of the email and no explanation.
I called directly, and stated that I was willing to pay whatever was legitimately owed, but I wanted to see some breakdown, and the online portal for my account had nothing on it, showing that I owed $0. I was told, "I'm sorry that's how our system works, I know it's a problem; our website kinda sucks." I could tell the customer service person was genuinely sorry but couldn't really help.
I also inquired about why I was showing a late payment when I paid a larger-than-required amount TWO DAYS BEFORE THE DUE DATE, as I take my excellent credit very seriously. The service rep said not to worry about it. Within two weeks, I got a threatening email stating I would be reported to the credit agency for being late on my loan payment. I called and again spoke to a customer service rep who was trying to help, but couldn't. She said I needed to speak to a manager, but unfortunately, there was no manager there that day! Please keep in mind, I was talking to her mid-afternoon on a Friday, not in the middle of the night! She said it did appear I was about to be reported to the credit bureau.
I decided to simply make the payment that I was told I owed without substantial documentation rather than fight with the credit bureau for months on end since no one at this organization could either explain why I was showing a late payment or provide even a remotely helpful financial statement showing what I still owed. This is without a doubt the most backward, useless lending organization I have ever interacted with, and throughout both my personal and professional life, I have interacted with quite a few. Marcus by Goldman Sachs, My Best Egg, Chase, SoFi, and many others are much more responsive, knowledgeable and helpful, and their sites actually work as advertised.
Reviewed Aug. 7, 2020
I have had 4 loans with these guys in the past and they were all paid on time and paid off. The other day I applied for another loan with them and was turned down. 785 credit score with 2% debt ratio with no collections or late/missing payments on my report. What gives?
Reviewed Aug. 3, 2020
I tried to set up an investor account but they already had my e-mail on file from when I explored rates on personal loans a few years ago. They designed the system so that you have to have separate investor and borrowing accounts so I cannot create an investor account. My e-mail is locked into a borrower account. You would think that perhaps you could close the borrowing account or change the e-mail to free it up for an investor account, but unless you have a loan you cannot control anything on the borrowing account. It just forces you to apply for a loan.
The customer support is slow and hard to access--I would make it hard to access to if the most basic elements of the website as dysfunction--so I haven't heard back. Needless to say, I never made any investments and I didn't want a loan so forcing the loan application down my throat didn't achieve anything. I don't understand how a company based in SF could have such incompetent people in control of the user experience and design--it is the front door of the business.
Reviewed July 29, 2020
I opened an account with LendingClub in April 2020. The application process was easy and interest rate was fair, so establishing the loan went well. Since the onset, I have made payment thru my bank billpayer and have no issues with payments arriving on the guaranteed date that billpayer provides (I make 20+ other payments to creditors per month and have never had an issue with payments arriving late). I have now made 4 payments to LendingClub and have always submitted them with a guaranteed receipt date prior to the due date on my loan and in EVERY case LendingClub has posted these payments 2 to 3 days late and charged me interest for those days.
I understand that it doesn't add up to a lot, but this is not acceptable to me. I am guessing that they do this to many clients and it does add up to a significant amount. When I spoke with customer service at Lending Tree they told me that they processed the payment when they got to them and they do not back date the payment to date received. They also wait for my payment to clear my bank account before posting the payment to my account. When I asked to speak to a supervisor I was told none were available and that they couldn't do anything to help me anyways. This is absolutely not the way to treat your customers. I will never use this company again.
Reviewed May 29, 2020
I have attempted to obtain a loan multiple times through Lending Club. My credit score is around 710. No collections, charge-offs, 1 late payment to Kohls (30 days--I missed one minimum payment because I thought charge would be on the next months bill). I have been approved but the "low rates" they advertise are not factual. The APR on the loan offered was OVER 25%!!! I feel they are very dishonest to keep advertising themselves as a low rate option.
Reviewed May 26, 2020
I have had 2 previous loans with Lending Club. Payments were always made on time and I paid both loans off early. I recently applied for a loan and was told several times that I had been approved. I would check every couple of days for an update and all they would tell me was that it was in process. This was told to me at least three times so I waited and was planning what I was going to pay off with this loan. Then after waiting for about a week and 1/2, I received an email that I was not getting the loan for some bogus reason. I feel that this was very shady and I should have never been told that I was approved and then told that I was not. This is a very unfair way to treat a long time customer.
Reviewed May 17, 2020
I had a loan through Lending Club, I scheduled an early pay off and they took the pay off plus an additional payment. They tried to make it look like my fault, I still haven't received my refund 5 days.