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About JM Bullion
JM Bullion is a retailer of gold and precious metal products, offering a wide variety of options for both investors and collectors. Founded in 2011, the company offers coins and bars made from gold, silver, platinum and palladium. There is no minimum order amount – orders over $199 ship free through the Postal Service or UPS, while those beneath this value are shipped at a flat rate of $7.99.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- No order minimums
- Do-it-yourself buyback program
Cons
- Higher cost for using PayPal or card
- Minimum $1,000 buyback
Bottom Line
JM Bullion offers precious metal coins and bars both for individual retirement account investment or at-home collections. The do-it-yourself buyback program allows customers to lock in a selling price 24 hours a day.
JM Bullion Reviews
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Used JM Bullion multiple times (38 times) before this issue, Purchased a product and tracking information did not update. I reported it nine days later (their policy is seven CALENDAR days for a claim), they denied the claim to send me the product I ordered or to refund my money. USPS has proof that JM Bullion never sent a package and only created a shipping label. This customer is out the money and didn’t receive the product… This is another company that proves the customer is always wrong.
Hello Jeffrey,
Thank you for your feedback and I apologize for your recent experience. I have sent you a private message in an effort to look into your case for you.
I ordered a gold coin from them and paid via ACH, and the payment cleared the next day. I was then informed by JM Bullion that they could not fulfill the order (which was a sale item), and that a market loss fee would be applied to the refund. After three weeks of email communication, they advised the date on which the refund would be issued - this was not honored either. Now waiting for the issue to be forwarded to their billing department, per the last communication I've received.
Hello Cristian,
Thank you for your feedback and I apologize for your experience. I have sent you a private message in an effort to get additional details of your order to look into it for you.
It took sometimes for them to agree to refund. Checks were sent twice but somehow didn't arrive at my address (I waited for 2 weeks each time), then they refunded through the bank. Finally got my money back 4 months after they cancelled my order (July-November), make sure you wouldn't need the money urgently.
When ordering on July 29th I chose ACH payment, yet it was cancelled by my bank on the same day and I called JM Bullion as soon as I saw the bank notification to ask if I could pay with wire transfer. They said I could so I made the transfer on July 31st, got email confirmation my order was paid on August 2nd. Still, my order was cancelled on August 12th, they claimed the account was empty (but if it had been empty, I couldn't have made the transfer).
Then the saga started, JM Bullion claimed they received my payment as ACH payment (they have the same receiving account for both ACH and wire transfer) on August 2nd and I need a dispute reject letter from my bank for them to process the refund. My bank confirmed numerous times via emails that my direct debit was cancelled and the fund was sent with wire transfer, thus there is no dispute possible for me and they can't provide any dispute reject letter (because there's no dispute option to start with). Yet JM Bullion doesn't accept my bank's emails, doesn't even care to read I guess. Their customer service supervisor called Brandy, I saw her names mentioned here at least twice for intimidating customer service. I'm not surprised, I tried explaining many times both email and on the phone, she didn't listen. Now I don't know how to make them refund me for an order they received the payment then cancelled.
Greetings Luu-Ly,
Thank you for your feedback and I apologize for your experience. I have sent you a private message in an effort to look into your case.
Thank you.
Great selection, fast reliable shipping. But my first time selling back to them, they only gave me basic low bar price for premium RCM 10 Oz bars, I did make them aware of it and they never made it right. The website clearly showed a higher buyback price for those bars. Lesson learned.
Greetings Erik,
Thank you for your feedback. Pricing for buy-back items can change based on the condition of the item(s).
Sincerely, JM Bullion.
Purchased certain items based on the description to find out that all was not as it appeared to be. The description was very misleading. Upon attempting to return they offered me less than half of what I paid. No apologies even when I told them they just lost a customer. I have been a customer of theirs for many years. Bottom line...read the fine print if you can find it.
Greetings Cary,
Thank you for your feedback and I apologize for your recent experience with us.
I have sent you a private message in an effort to get more details about your case to look into it for you.
Thank you.
I've made multiple purchases in the past year or two with JM after getting a word-of-mouth recommendation from an acquaintance and I've been nothing but pleased. Consistently perfect in product delivery, quick shipping (even free shipping options), and the one time I needed a product return due to damage they were quick to address and resolve it.
Greetings,
Thank you for your feedback.
I appreciate the emails that let me know about new specials and coins that become available. Purchasing is easy since I can use my PayPal account. Additionally, the delivery is always fast with the purchase safely wrapped. I’m new to buying metals. I feel lucky to have come across JMBULLION. It’s a company I can trust.
Thank you for your feedback.
I purchased almost 600$ worth of silver with crypto. JM Bullion has a third party called Bitpay handle crypto transactions. My money was placed on a 72 hour hold after which it is gone. My transaction ID has been provided, nothing has been done on JM Bullion's side. They gave a me a number for bitpay which is just a message that directs me to their website for help. No contact whatsoever back from bitpay or JM Bullion's billing dept. It's been over a week. No invoice, no order, nothing! Just out 600$.
Hello Clint,
Thank you for your comment and I apologize for your experience. I have sent you a private message in an effort to get information about your case to look into it for you.
Thank you.
I've never had any issues with any of my orders. The orders have all been quick to be delivered, packaged nice and secure. No issues with purchasing. Will continue to make my purchases through JM Bullion for my precious metals.
Greetings Adrienne,
Thank you for your feedback and we appreciate your business.
Got shipment faster than what we expected, and their price is lower … Shipping is free, and USPS deliver to the door for signature!!! We only ordered few times from this company, and experience getting better.
Greetings Helen,
Thank you for your business and feedback.
They will take your money and not deliver your order. I have proof from USPS that it was never even sent out, yet JM treats me and other customers that it is our fault for not reading the terms and conditions. We were all given notice that our order would be delayed, yet, we are supposed to contact them within 3-7 days. This has happened to a number of customers; yet, they take no responsibility. This has been a nightmare, and I wish to avoid that for others.
Hello Dorothy,
Thank you for your feedback and I am sorry about your recent experience.
I have sent you a private message in an effort to collect details about your case to look into it for you.
Thank you.
I ordered just over $200 in SIlver coins. They used the USPS (worst delivery in the world) and the shipment came to my home while I was at work. They left a note saying they would redeliver and of course USPS did not. 7 days later I call customer service only to be told go to the post office to pick it up. The post office is 42 miles from my home and the only day I have off is Sunday. JM Bullion is unwilling to help in any way. I paid $12.95 for priority mail shipping. I'm going to do a chargeback with my credit card company to get my money back. I will never do business with JM Bullion ever again. CROOKS!!!
Greetings Fred,
Thank you for your feedback and I am sorry about your experience. I have sent you a private message in an effort to collect details about your case to look into it for you.
Thank you.
I've made multiple purchases from probably every online bullion dealer, and JM Bullion is consistently the worst, and I've used them for the last time after the most recent interaction. Plenty of reasons, but the primary reason is that they will ship coins in poor condition and then count on you keeping it because you don't want to pay high shipping rates to send the coin back. That's right, they will send you junk that is blotched, stained, or scratched and looks nothing like what is pictured, and then tell you if you want to exchange it -- you're paying for shipping. I have not had this issue at all from any of JM Bullion's competitors. Stay far away & shop elsewhere. Those other sites with lower prices, they actually ship better quality coins!
Greetings Mike,
Thank you for your feedback and I am sorry about your experience. I have sent you a private message in an effort to collect details about your case to look into it for you.
Thank you.
First of, be careful, this site says for all the postings 'resolution in progress' = JM Bullion responded with boilerplate message. Their customer support doesn't actually resolve issues, and none of the posts are listed as 'resolved'. My story: I purchase some precious metals from the company, and never received my order. The package was held up by USPS, and in the end, never made it to me. JM Bullion is refusing to help, hiding behind some clause # 14, that states "as soon as the package stops moving, please notify us within 5 days. Otherwise, you're on your own". It is mind boggling that thousands of dollars worth of product would be:
2. Be not insured.
Two months of fighting with JMBullion, I am out of luck, and out of a few thousand dollars. Case resolution people are ghosting me, and customer service, is not allowed to talk to case workers. What a joke.
Greetings Andy,
Thank you for your feedback and I am sorry about your experience. You are correct that the terms and conditions clearly state the clause that you have mentioned.
Feel free to review it via this link https://www.jmbullion.com/terms-and-conditions/
Thank you.
I ordered a 1oz gold Canadian maple leaf and received a 1oz American eagle. The former worth over $2,100 and the latter around $40. Poor quality control and customer service. Leave it to the customer to validate their error somehow. Fly-by-night theft operation.
Greetings David,
Thank you for your feedback and I am sorry about your recent shopping experience with us.
I have sent you a private message in an effort to get specific details about your case.
Thank you.
I paid $1,007. 46 for a 10 ounce silver bar on 2/14/22. Today 5 weeks has passed and nothing. Numerous phone calls to the company which refers you to claims dept which is nonexistent. I was told after 7 days I could not put in a claim so they kept my money. According to the USPS tracking number I was given the silver was never sent out. I searched JM Bullion on the Better Business Bureau website only to find a very large amount of people that have gone through exactly what I am going through. The claims depth refuses return my phone calls or respond via email. BBB needs shut them down for stealing people's money. Claims tells us after 7 days they get to keep our money. The most crooked company I have ever dealt with!
Hello Russ,
Thank you for your feedback and I am sorry about your experience.
I have sent you a private message in order to collect additional details related to your case.
Thank you.
I ordered 100 1 oz coins of silver. Got an e-mail the next day saying my order had been cancelled due to it being a risk or some nonsense? My card had plenty of money and I'd ordered plenty of coins in the past. But, ok fine, they didn't want my business so I went elsewhere. Problem is despite cancelling my order they still charged my card and I couldn't buy elsewhere. By the time I got their charge off my card coins had gone up .50 and with 100 coins that's $50. Did they offer to pay me for my loss, of course not, though had I cancelled and cost them $50 I'd have been charged. Not doing business with them anymore, I'd been a loyal customer but this was just dirty.
Hello Matt,
Thank you for your feedback and I am sorry about your recent shopping experience with us.
I have sent you a private message in an effort to investigate your case.
Thank you.
Everyone I spoke to knew the coin I was buying and helped me to get the product sent to me by express mail (UPS). I have had some trouble using the United States Post Office, so JM Bullion helped get my coin through UPS and I had it delivered to my door in just three days. This beautiful coin is now safe in my collection!
Charles, thank you for your feedback and for your business.
I have now purchased precious metals multiple times from JM Bullion. This is an outstanding company. Prices are very good, all of my orders have been filled promptly and shipped without incident, and I have had absolutely no problems. I am extremely pleased with this company, and will continue to make all future purchases with them. You should too if you are in the market for such purchases.
Randy, thank you for your feedback!
I purchased several silver ounces for special occasions-birth of a child, birthday of grandchild in keeping with a family tradition of giving these gifts. I found a great selection of silver on the site so I could personalize for each child, beautiful coins, shipping was fast. The site was easy to navigate and payment choices were spelled out and easy to understand. I will repeat purchase.
Thank you Jenny for your feedback.
JM Bullion is a safe and dependable site for the purchase of any type of Bullion. Easy transactions and quick shipping. Strongly recommend to anyone who is in the market for precious metal investments.
Hello Todd,
Thank you for your feedback.
Thank you.
I have purchase PLENTY of gold and silver coins online from other companies, and I will continue to use them over this ATROCIOUS LOW-LIFE company... The shipping update said the estimated arrival date was 02/18/22. Then the next update said "Package expected later than estimated delivery date." OK, I waited until 03/11/22 to reach out to JM Bullion to find out what's up, they said their "Insurance only covers 7 days after delivery date." In other words, KISS YOUR COINS AND YOUR MONEY GOODBYE!!! Welp, NEVER AGAIN! STAY AWAY FROM THESE SCAM ARTISTS!!!! Buy from APMEX, Money Metals or GOVMINT. Tens of thousands in coins shipped and received without a single problem.
Hello Phillip,
Thank you for your feedback and I am sorry about your recent shopping experience.
It is correct that there are terms and conditions to the insurance coverage and it requires the customer to notify us in a timely fashion.
Here is the link for your reference https://www.jmbullion.com/terms-and-conditions/
Thank you.
I have been ordering from JM and have been happy with the product. I do think they could spend some time with their customer service dept. The man I spoke with last month seemed arrogant. I really didn't care for his tone or attitude. He came across to me as if this company was doing me a favor selling to me. Customer service is important. I suggest you work on that and you could be 5 star.
Greetings Izzie,
Thank you for your feedback and I am sorry about your recent shopping experience with us.
I have sent you a private message in an effort to investigate your case further.
Thank you.

I placed an order using my bank's credit card. A few days later, received an email requesting a check to be mailed in. It was not typical so I sent an email asking to cancel the order - since they demand a check, the payment had not been processed and, therefore, the order had not been placed. Now they demand a "market reduction" fee of $101. They claim this "policy" is mentioned somewhere on page 666 of their agreement... I called my credit card company and opened a dispute.
Greetings John,
Thank you for your feedback and I am sorry about your recent experience. I have sent you a private message in an effort to get details of your case to look into it for you.
Thank you.
There's no good reason to buy from JM Bullion. If something happens to your shipment there's a very good chance your claim will be denied. I checked today and I can get the same coins (from another merchant) for the same price on eBay. It's very hard to lose money/coins (anything) when buying them on eBay. I'm not a huge fan of eBay, but they really protect their buyers. It's actually too good; you'll figure that out if you sell on eBay.
Also, it is important for you to note that your claim was denied because you failed to report the matter in a timely fashion. Thank you." Even if you report it in a timely manner, they can always say you didn't and many things can go wrong (for you the customer) in the claims process. High value orders often go "missing" and JM's "insurance" does not protect you like you think it does. Maybe better off buying elsewhere or at least pay with a credit card and/or PayPal. I write this to warn others. Also you might want to keep your orders small, if you can, where ever you order.
Greetings George,
Thank you for your feedback. All shipments are 100% insured while in transit and it is imperative for our customers to read the terms and conditions before buying.
Also, it is important to note that we have an excellent rating with BBB and we have been in business for more than 10 years providing top quality products and excellent customer service.
Thank you.
I ordered gold coins totaling a large sum. To save costs the website gave a discounted rate if I used ACH instead of a credit card. The money was deducted from my account and about a week later I was notified that my order was canceled due to security measures on JM Bullion's end. The email stated that I must call my bank and have them charge JM Bullion back to receive my refund. When I called my bank they stated that they cannot make a claim because the transaction was not fraudulent.
I went back to JM and they said that they then need a claim denial letter from my bank. I received that 2 weeks later and sent it to JM Bullion. They then responded that they needed it scanned as pdf and emailed to them. I emailed them back and have not heard a response since. It's been almost 7 weeks since they charged my account and they keep giving me the runaround and not giving me my refund. At this point I don't know if I need to contact attorneys or go to their headquarters in Texas.
Greetings Andrey,
Thank you for your feedback and I am sorry about your experience. I have sent you a private message in an effort to collect details to look into your case.
Thank you.
Updated on 03/23/2022: Never received my $2,000 package (1 oz of gold) due to JM Bullion shipping the package to an incorrect address (address in USPS sytstem did NOT match the order). I've called JM Bullion several times - explained the situation to them, and everyone is very friendly, saying they will look into the issue, and get back to me. But one month later, there are no results/and no action, and at this point, I am being ghosted. Do yourself a favor, and do not shop with JM Bullion.
Original Review: $2k Gold Coin was never delivered. Once we got tired waiting (2 weeks after ordering... keep in mind - this is when USPS was shipping free covid tests, so we assumed the delay was related to that) - we called JM Bullion, who were very understanding, nice, and said they will research! 2 hours later we get an email saying, "We are sorry to hear you did not receive your order. Unfortunately, no claim will be accepted for the following reasons: * Late reporting. Please refer to section 13 of the Terms & Conditions to which you agreed to at checkout: If a package becomes lost in transit, it is your responsibility to notify JM Bullion of this within seven (7) days of the last tracking update."
At this point, we went to the post office, to see if they know anything. The USPS employee looked up the package, and told us that our address, was missing the apartment number, so most likely, USPS couldn't deliver the package, and sent it back to JM. Even though we've communicated all of this to JM, they keep acting like they are not responsible. Except that they sent the package to the wrong address. Seriously, how can you expect customer to read at least 13 sections of the 'terms', and spend their time to check tracking every day. While YOU, JM Bullion, can check the tracking automatically, seems like a copout.
Greetings,
Thank you for your feedback and I am sorry about your recent experience. I have sent you a private message in an effort to collect details of your case.
Thank you.
Ordered $141.86 worth of silver as a gift for my father in-law for my husband. The company gave many options for shipping but on their website. Only one method was allowed to be selected. Standard shipping USPS. The company even issues a warning about using USPS warning of lost packages and shipping delay. I am think (G) they must be mistaken. USPS is government. The company has a 5 star review so I am thinking (G) it must be reputable. I go through with the order. THAT WAS A HUGE MISTAKE!
Ordered on the 3rd of February and here we are the 17th and no Silver and no money refunded. Each and every time I have called the company they transfer me to claims, they blame the USPS and tell me it's my fault! They make no offer of compromise and ignore my requests for a refund. Worse yet the US Postal service cautioned me when I came in with the tracking info that this company might be a SCAM. After my fifth phone call to them on February 16th the company finally furnishes a updated tracking info that states the package is still on its way. I have received purchased product from China faster than this. 14 days still no item and no refund. I had to reorder the silver from APEX as a result of this not arriving. Told this to JM Bullion and they responded with (THEY DO NOT CARE). So I guess this goes to court!
Hello Lanye,
Thank you for your feedback and I am sorry about your experience with us. I have sent you a private message to collect details related to your case in an effort to resolve it for you.
Thank you.
I purchased a one ounce platinum coin from JM Bullion. They got my money and I got an empty box! When I tried to put in a claim I was told the insurance ceases once I signed for the package. I opened the box AT the post office and showed the postal employee it was empty. He said there was nothing he could do. I was told by their sales people and they advertise the products are fully insured; for them maybe, but not the customer. BUYER BEWARE!!!!
Hello John,
Thank you for your feedback and I am sorry about your recent shopping experience with us.
I have sent you a private message in an effort to collect additional details to look into your case.
Thank you.
They have a crummy website which defaults an address, without prompting me to change it. It defaulted to an address which has a great potential for theft. They want to charge extra to ship to a new address. That is the straw that broke the camel's back, for me.
Greetings,
Thank you for your feedback and I am sorry about your recent shopping experience with us. I have sent you a private message in an effort to collect details to resolve your case.
Thank you.
JM Bullion Company Information
- Company Name:
- JM Bullion
- Year Founded:
- 2011
- Address:
- 11700 Preston Road Ste 660153
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75230
- Country:
- United States
- Website:
- www.jmbullion.com
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