JM Bullion

I ordered a gold coin from them and paid via ACH, and the payment cleared the next day. I was then informed by JM Bullion that they could not fulfill the order (which was a sale item), and that a market loss fee would be applied to the refund. After three weeks of email communication, they advised the date on which the refund would be issued - this was not honored either. Now waiting for the issue to be forwarded to their billing department, per the last communication I've received.

It took sometimes for them to agree to refund. Checks were sent twice but somehow didn't arrive at my address (I waited for 2 weeks each time), then they refunded through the bank. Finally got my money back 4 months after they cancelled my order (July-November), make sure you wouldn't need the money urgently.

Great selection, fast reliable shipping. But my first time selling back to them, they only gave me basic low bar price for premium RCM 10 Oz bars, I did make them aware of it and they never made it right. The website clearly showed a higher buyback price for those bars. Lesson learned.

Buying gold, silver and copper is my preference. Yes, I have a few sites that I buy from. I still prefer doing my research and 80% of my purchases thru JM Bullion. The Silver and Gold I like getting from JM Bullion. It's quick and painless process to actually GET gold and silver from them. It's usually shipped the next day and makes it to me within three days. Tracking provided. The products I buy are exactly as described, well packaged and DISCREET! I don't need the mailman, UPS, Fedex or ANYONE knowing what I buy. Bad enough the greedy govt. knows. Longer story short? I buy confidently with JM Bullion.

There are a lot of potential ways to stress about buying precious metals online and receiving it via postal service. That's what makes JM Bullion all the more worth it to me. I am a professional worrier, but JM does not leave much room in their process to become uncertain or concerned. The instructions and confirmations they send via email are timely and make information easy to find. I didn't feel stressed about the wire transfer being sent on time and successfully (which is good because I had a slight delay due to my banking app) because they're very good about sending you status updates, not sending you a billion unnecessary emails, and making subject lines clear so you don't miss them.

Purchased certain items based on the description to find out that all was not as it appeared to be. The description was very misleading. Upon attempting to return they offered me less than half of what I paid. No apologies even when I told them they just lost a customer. I have been a customer of theirs for many years. Bottom line...read the fine print if you can find it.

I've made multiple purchases in the past year or two with JM after getting a word-of-mouth recommendation from an acquaintance and I've been nothing but pleased. Consistently perfect in product delivery, quick shipping (even free shipping options), and the one time I needed a product return due to damage they were quick to address and resolve it.

I have purchased Precious Metals several times now through JM Bullion's mobile phone App, and have had nothing good luck with it. No issues whatsoever. Like many people have said on here, please read the FAQs. All in all JM Bullion has been very good so far, very quick to ship and no issues, I will definitely continue to buy from them, and highly recommend! Thanks!

I appreciate the emails that let me know about new specials and coins that become available. Purchasing is easy since I can use my PayPal account. Additionally, the delivery is always fast with the purchase safely wrapped. I’m new to buying metals. I feel lucky to have come across JMBULLION. It’s a company I can trust.

I purchased almost 600$ worth of silver with crypto. JM Bullion has a third party called Bitpay handle crypto transactions. My money was placed on a 72 hour hold after which it is gone. My transaction ID has been provided, nothing has been done on JM Bullion's side. They gave a me a number for bitpay which is just a message that directs me to their website for help. No contact whatsoever back from bitpay or JM Bullion's billing dept. It's been over a week. No invoice, no order, nothing! Just out 600$.

A recent order of mine was lost the day after pickup for USPS priority outbound. I waited a few days to contact JMB because I work in e-commerce management, and since the original surge - myself and my agents have noticed that carriers frequently wait a few days to scan the packages or sometimes don't even bother to scan until the package is at the recipient's local distribution facility. We get dozens of calls daily accusing us of just leaving product on the warehouse floor and not handing it off to carrier drivers because tracking says waiting for pickup (read: not scanned yet!). Because, you know, that makes GREAT business sense. Welcome to the latter years of the first quarter of the 21st century.

I am very happy with my most recent purchase of some silver coins featuring British coats of arms. I know my purchase wasn't a huge investment, but I'm a very casual collector and I make such purchases frequently, both with JM Bullion and elsewhere. My shopping cart here is already growing. And I must say that I enjoy and feel most comfortable patronizing this site above all the others. The above referenced purchase and the others have all included top quality products at reasonable prices delivered quickly. Additionally, the product selection is really quite good.

I've never had any issues with any of my orders. The orders have all been quick to be delivered, packaged nice and secure. No issues with purchasing. Will continue to make my purchases through JM Bullion for my precious metals.

Got shipment faster than what we expected, and their price is lower … Shipping is free, and USPS deliver to the door for signature!!! We only ordered few times from this company, and experience getting better.

They will take your money and not deliver your order. I have proof from USPS that it was never even sent out, yet JM treats me and other customers that it is our fault for not reading the terms and conditions. We were all given notice that our order would be delayed, yet, we are supposed to contact them within 3-7 days. This has happened to a number of customers; yet, they take no responsibility. This has been a nightmare, and I wish to avoid that for others.

I ordered just over $200 in SIlver coins. They used the USPS (worst delivery in the world) and the shipment came to my home while I was at work. They left a note saying they would redeliver and of course USPS did not. 7 days later I call customer service only to be told go to the post office to pick it up. The post office is 42 miles from my home and the only day I have off is Sunday. JM Bullion is unwilling to help in any way. I paid $12.95 for priority mail shipping. I'm going to do a chargeback with my credit card company to get my money back. I will never do business with JM Bullion ever again. CROOKS!!!

I've made multiple purchases from probably every online bullion dealer, and JM Bullion is consistently the worst, and I've used them for the last time after the most recent interaction. Plenty of reasons, but the primary reason is that they will ship coins in poor condition and then count on you keeping it because you don't want to pay high shipping rates to send the coin back. That's right, they will send you junk that is blotched, stained, or scratched and looks nothing like what is pictured, and then tell you if you want to exchange it -- you're paying for shipping. I have not had this issue at all from any of JM Bullion's competitors. Stay far away & shop elsewhere. Those other sites with lower prices, they actually ship better quality coins!

First of, be careful, this site says for all the postings 'resolution in progress' = JM Bullion responded with boilerplate message. Their customer support doesn't actually resolve issues, and none of the posts are listed as 'resolved'. My story: I purchase some precious metals from the company, and never received my order. The package was held up by USPS, and in the end, never made it to me. JM Bullion is refusing to help, hiding behind some clause # 14, that states "as soon as the package stops moving, please notify us within 5 days. Otherwise, you're on your own". It is mind boggling that thousands of dollars worth of product would be:

I ordered a 1oz gold Canadian maple leaf and received a 1oz American eagle. The former worth over $2,100 and the latter around $40. Poor quality control and customer service. Leave it to the customer to validate their error somehow. Fly-by-night theft operation.

I paid $1,007. 46 for a 10 ounce silver bar on 2/14/22. Today 5 weeks has passed and nothing. Numerous phone calls to the company which refers you to claims dept which is nonexistent. I was told after 7 days I could not put in a claim so they kept my money. According to the USPS tracking number I was given the silver was never sent out. I searched JM Bullion on the Better Business Bureau website only to find a very large amount of people that have gone through exactly what I am going through. The claims depth refuses return my phone calls or respond via email. BBB needs shut them down for stealing people's money. Claims tells us after 7 days they get to keep our money. The most crooked company I have ever dealt with!

I ordered 100 1 oz coins of silver. Got an e-mail the next day saying my order had been cancelled due to it being a risk or some nonsense? My card had plenty of money and I'd ordered plenty of coins in the past. But, ok fine, they didn't want my business so I went elsewhere. Problem is despite cancelling my order they still charged my card and I couldn't buy elsewhere. By the time I got their charge off my card coins had gone up .50 and with 100 coins that's $50. Did they offer to pay me for my loss, of course not, though had I cancelled and cost them $50 I'd have been charged. Not doing business with them anymore, I'd been a loyal customer but this was just dirty.

Everyone I spoke to knew the coin I was buying and helped me to get the product sent to me by express mail (UPS). I have had some trouble using the United States Post Office, so JM Bullion helped get my coin through UPS and I had it delivered to my door in just three days. This beautiful coin is now safe in my collection!

I have now purchased precious metals multiple times from JM Bullion. This is an outstanding company. Prices are very good, all of my orders have been filled promptly and shipped without incident, and I have had absolutely no problems. I am extremely pleased with this company, and will continue to make all future purchases with them. You should too if you are in the market for such purchases.

I purchased several silver ounces for special occasions-birth of a child, birthday of grandchild in keeping with a family tradition of giving these gifts. I found a great selection of silver on the site so I could personalize for each child, beautiful coins, shipping was fast. The site was easy to navigate and payment choices were spelled out and easy to understand. I will repeat purchase.

JM Bullion is a safe and dependable site for the purchase of any type of Bullion. Easy transactions and quick shipping. Strongly recommend to anyone who is in the market for precious metal investments.

I have purchase PLENTY of gold and silver coins online from other companies, and I will continue to use them over this ATROCIOUS LOW-LIFE company... The shipping update said the estimated arrival date was 02/18/22. Then the next update said "Package expected later than estimated delivery date." OK, I waited until 03/11/22 to reach out to JM Bullion to find out what's up, they said their "Insurance only covers 7 days after delivery date." In other words, KISS YOUR COINS AND YOUR MONEY GOODBYE!!! Welp, NEVER AGAIN! STAY AWAY FROM THESE SCAM ARTISTS!!!! Buy from APMEX, Money Metals or GOVMINT. Tens of thousands in coins shipped and received without a single problem.

I have been ordering from JM and have been happy with the product. I do think they could spend some time with their customer service dept. The man I spoke with last month seemed arrogant. I really didn't care for his tone or attitude. He came across to me as if this company was doing me a favor selling to me. Customer service is important. I suggest you work on that and you could be 5 star.

I placed an order using my bank's credit card. A few days later, received an email requesting a check to be mailed in. It was not typical so I sent an email asking to cancel the order - since they demand a check, the payment had not been processed and, therefore, the order had not been placed. Now they demand a "market reduction" fee of $101. They claim this "policy" is mentioned somewhere on page 666 of their agreement... I called my credit card company and opened a dispute.

There's no good reason to buy from JM Bullion. If something happens to your shipment there's a very good chance your claim will be denied. I checked today and I can get the same coins (from another merchant) for the same price on eBay. It's very hard to lose money/coins (anything) when buying them on eBay. I'm not a huge fan of eBay, but they really protect their buyers. It's actually too good; you'll figure that out if you sell on eBay.

I ordered gold coins totaling a large sum. To save costs the website gave a discounted rate if I used ACH instead of a credit card. The money was deducted from my account and about a week later I was notified that my order was canceled due to security measures on JM Bullion's end. The email stated that I must call my bank and have them charge JM Bullion back to receive my refund. When I called my bank they stated that they cannot make a claim because the transaction was not fraudulent.