JM Bullion Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About JM Bullion
JM Bullion is a retailer of gold and precious metal products, offering a wide variety of options for both investors and collectors. Founded in 2011, the company offers coins and bars made from gold, silver, platinum and palladium. There is no minimum order amount – orders over $199 ship free through the Postal Service or UPS, while those beneath this value are shipped at a flat rate of $7.99.
- No order minimums
- Do-it-yourself buyback program
- Higher cost for using PayPal or card
- Minimum $1,000 buyback
JM Bullion Reviews
Filter by Rating
- (658)
- (55)
- (32)
- (33)
- (155)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 9, 2026
Speedy and secure delivery. Competitive prices. Have been buying from JM since 2020 and will buy from again.
Hi Lannie,
Thanks for the great feedback and for being a customer since 2020! We’re glad to hear you’re happy with the speedy, secure delivery and competitive pricing.
We look forward to your next order,JM Bullion
Reviewed May 9, 2026
Fast, excellent condition, good price, good value.
Hi John,
Thanks for the great feedback! We’re glad to hear you’re happy with the fast service, product condition, pricing, and overall value.
We look forward to serving you again,JM Bullion
Reviewed May 9, 2026
Hold times processing times are well below expectations, subpar at best. The waiting to ship is unbelievably long. Competitors are much quicker. JM was my go to but I’ve found others that do much better. Cutting nearly a week or more off delivery times for the same payment and order process.
Hi Michael,
We appreciate your feedback and are sorry to hear that your recent experience did not meet expectations. We understand how important timely processing and shipping are, especially when comparing delivery speeds across companies.
Please note that ACH/eCheck payments require a clearing period of 3–5 business days before orders can be released for shipment. After reviewing your order, we confirmed that it was processed within that stated timeframe. Customers can review our payment processing timelines here: https://www.jmbullion.com/about/payments/
That said, we truly value your business and regret any frustration this caused. As a gesture of goodwill, we have sent a coupon to the email address associated with your account for use on a future order. We appreciate the opportunity to serve you and hope to regain your confidence moving forward.
Warm Regards,JM Bullion
Reviewed May 9, 2026
The entire transaction was very efficient. They delivered what I ordered on time at a good price. I would definitely use JM Bullion again.
Hi Robert,
Thanks for the great feedback! We’re glad to hear the entire transaction was efficient, the order arrived on time, and you were happy with the pricing.
We look forward to serving you again,JM Bullion
Reviewed May 5, 2026
They offer a variety of options for precious metals at various weights. A great way to help invest in the future. I was part of a 1 Kilo Silver Bar pre-order this time and had to wait an additional month, but the savings overall made it worth the wait. No issues with my two previous gold orders either.
Hi Kevin,
Thanks for the great feedback and for being a repeat customer! It’s great to know your previous gold orders have gone smoothly. We're also glad to hear you’re enjoying the variety of metals and weights we offer, and that the savings on your pre-order made the wait worthwhile.
We look forward to serving you again,JM Bullion
Reviewed May 2, 2026
A good and trustworthy company. Always get what I ordered in a timely fashion.
Hi Keith,
Thanks for the great feedback! We’re glad to hear you find us trustworthy and that your orders consistently arrive on time and as expected.
We look forward to serving you again,JM Bullion
Reviewed May 2, 2026
I have purchased on 4 occasions from JMB. This firm was referred to me by my business partner who has made dozens of purchases over several years. JMB keeps me informed all through the process. I am a very satisfied customer.
Hi Sam,
Thanks for the great feedback and for being a repeat customer! We’re glad to hear you’ve had a smooth experience across multiple purchases and that you appreciate the updates throughout the process. It’s great to know we came recommended by your business partner as well.
We look forward to serving you again,JM Bullion
Updated review: May 2, 2026
I was contacted by JMB and worked through the delivery issues. The reason for 4 versus 5 stars is I do not feel I should have had to go through the trouble of giving negative review to get the required assistance. My recommendation for others is to discuss (call) JMB prior to ordering to work out the shipping details.
Original Review: April 22, 2026
I ordered a Golden Eagle from JM Bullion. From the time the money was removed from my account till the coin shipped was approximately 2 weeks which is excessive as this was a direct bank to company transfer. Delivery of the coin was through UPS. I tried to schedule a delivery time however, JMB has restrictions with UPS preventing any scheduling of delivery. I called UPS they told me this. I called JMB, first response was I needed to talk to UPS. After explaining UPS sent me to JMB they then said yes they had placed restrictions on UPS and they could not change. So now the coin is heading back to JMB. I am sure it will be another 2 weeks before I see the money back in my account. If you purchase from JMB, which I never will again, ensure you can meet their non-flexible shipping/delivery requirements.
Hi Scott,
We’re very sorry for the frustration this experience caused—we understand how important timing and delivery flexibility are, and we could have communicated these details more clearly.
ACH payments require a 3–5 business day clearing period before shipment, as outlined in our FAQs: https://www.jmbullion.com/faq/. Your order was processed within that timeframe, but we understand the overall timeline still felt excessive.
Regarding delivery, the restrictions with UPS are required by our insurance policy to help protect your package in transit. While this does limit scheduling options, it’s in place for security. If you prefer more flexibility in the future, you can request USPS shipping, which allows packages to be held for pickup at your local post office.
We were able to locate your order, and tracking shows it is currently being returned to us. We will be emailing you shortly with more information regarding the next steps for your order.
We truly regret the inconvenience this caused and appreciate you taking the time to share your experience.
Reviewed March 25, 2026
I recently sold to JM Bullion a large lot of silver coins and bars for my family. I handed the transaction due to their age and the fact that I handled all the selling when I worked for the family pawn shop for 20 plus years. From the moment the box left our sight the matter was poorly handled. These are a few points I want to mention that I feel anyone should know.
2. They sell to us invoice charged 3 different Times - once again would stay on hold more than 40 min at a time, trying to discuss the issue.
3. Emails came over short - not answering the questions asked. I repeatedly would send more because o could not get a phone call back.
4. When I finally get a phone call back, they blame it on possibly new employees, they had many packages coming in, The machine that counts could have been issue..
They agreed they could send it all back to me, but here’s the issue with that. They had the merchandise. It was my word against theirs, even though I filled out an invoice with what I say was there. And we were talking about 67 Kennedy halves they say weren’t listed in the emails that I must’ve been mistaken. They even said they had their people recheck. They sent a screenshot of the image that was taken when the box was open. It had to be the worst image I’ve ever seen you can’t really make out what was there stuff is sitting off to the side. I sent them a picture of what I put in the box. You can clearly see on the bag 67 Kennedy halves. He said they weren’t 90% I said no they were 40% Kennedy halves said they weren’t there then in another email they mysteriously showed up they had gotten mixed in with the 90%. So obviously there are people don’t know the difference between a 90% Kennedy and a 40% Kennedy.
When I finally did get a phone call back he said I will forgive the shipping charges and not charge you a check fee. I don’t know what else to do. He was very short when I asked to speak to someone higher up. He said he was it. Which I found out later was not true because I looked it up on the Internet. I sent the higher up an email the VP. I never got a response back.. now keep in mind we’re talking about 67 Kennedy halves not a lot of money but that’s not the point. We were in the pawn shop business for 35 years if one of our customers had had grievance with something that we did or we had offended them. I 100% assure you we would’ve made it right.
Our customers were our living breathing livelihood. So we go ahead and decide to sell the silver because we really don’t have any other choice because they had the merchandise. So we sell and guess what not only did they charge us for the check fee they charged us more than what was originally on the original invoice. It was supposed to be a $30 check fee. They charged us 50. The worst transaction I believe I’ve ever encountered. We normally always sell to Noble and I’ve never had an issue in all the years that we’ve sold, but they weren’t buying any silver at the time due to silver being so high in the melting process being delayed. I would not recommend them to anyone.
Hi Sandra,
We’re truly sorry for the frustration and disappointment this experience caused. We understand why you would feel upset after everything you described, especially with the communication issues and the confusion surrounding the items in your shipment.
We appreciate you taking the time to share these details, and we would really like the opportunity to work toward a resolution with you. Please respond to our private message so we can continue the conversation and see what we can do to help make this right.
Sincerely,JM Bullion
Reviewed March 19, 2026
Placed multiple orders with them. Small $2K and a couple more to check out their service. Final order of $170621 was placed and never delivered. Tried to work it out with claims and told it could take up 30 days. It's been 47. Now I receive no response.
Hi John,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this situation caused. We understand how unacceptable it is to wait longer than expected for a claim resolution and to feel that communication fell short along the way.
While the claim was ultimately approved and paid, we recognize that the process took longer than anticipated and that we did not meet our own standards for responsiveness during that time. That is not the experience we aim to provide, especially to a valued repeat customer.
Your feedback has been shared internally and is being used to improve both our claims handling timelines and our communication throughout the process. If there is anything further we can do to support you, we welcome you to reach out to us directly so we can assist. Thank you again for bringing this to our attention.
Warm Regards,JM Bullion
Reviewed March 18, 2026
I placed an order on Feb 18th. It took over a month to receive the order despite their website stating that all orders ship within 1 business day. Secondly, I paid $166 for a 1 lb bar of Copper and when my husband looked at their website it was selling for $79 for the same bar. He thought there may have been an error, however, when I called customer service I was basically told that the market fluctuates and on the day I ordered it, the price was $166. I realize now what a fool I was dealing with this company. It won’t happen again, I can assure you of that!!!
Hi Deborah,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Regarding the timing of your order, the copper bar you selected was a presale item with an expected availability date of 03/13/2026. Your order shipped on 03/11/2026 once the item became available. During checkout, a box must be selected acknowledging that the item is on presale, and our records show that this was completed. That said, we understand how this may have been overlooked and apologize for any confusion about the shipping timeline.
In terms of pricing, our copper products—like all precious metals—are influenced by supply and demand at the time an order is placed. Prices can change frequently, and the price reflects the market conditions at that specific moment.
We truly regret the frustration this experience caused. As a gesture of goodwill, we will be sending a $20 coupon to the email address on file with your account to apply toward a future purchase.
We appreciate your feedback and the opportunity to make this right.
Reviewed March 16, 2026
I am new to collecting and I have to say, it was a pleasure ordering from JM Bullion. The whole ordering process was simple. From deciding what I wanted, to ordering, to payment and shipping. Everything was a breeze. TY JM Bullion!
Hi Jeffrey,
Thanks so much for the great feedback! We’re glad to hear your first experience as a new collector was smooth and easy from start to finish.
We look forward to serving you again,JM Bullion
Reviewed March 13, 2026
My purchase was great, except FedEx delivery. I pay the extra $12.99 for secure delivery requiring a signature. I prefer USPS for this service, but UPS is OK as they will work with the customer on the delivery. FedEx does NOT, I have to be here all day.
Hi Robert,
Thanks for the great feedback—we’re glad to hear your purchase went well overall. We also appreciate you sharing your thoughts on delivery preferences. Just to clarify, our expedited shipping now goes exclusively through UPS, which includes signature-required delivery.
We look forward to serving you again,JM Bullion
Reviewed March 13, 2026
I like the quick shipping if you buy what's in stock and the discrete packaging and the attention to detail. Also the purity of the metals you are getting are top tier and the spot prices and sales are great too.
Hi Philip,
Thanks for the great feedback! We’re glad to hear you’re happy with the quick shipping, discreet packaging, attention to detail, and the quality and purity of the metals. It’s also great to know you’re finding value in our pricing and sales.
We look forward to serving you again,JM Bullion
Reviewed March 13, 2026
Fabulous company all around. Price, speed, service, all great. I often compare prices from the major online precious metals companies, and JM is usually the best. The weekly deals are particularly interesting. Never had any kind of problem.
Hi John,
Thanks for the great feedback! We’re glad to hear you’re happy with the fast service, great condition, pricing, and overall value.
We look forward to serving you again,JM Bullion
Reviewed March 12, 2026
As a first time buyer, I purchased a MLB silver round as a gift. Initially I was trying to purchase it online, unfortunately the system was glitching at checkout. I called to verify the sale, and it had not processed. The customer service person confirmed that the sale did not happen. She was more than happy to walk me through the process. Pleasantly answering all my questions, and making me feel comfortable about the transaction. Everything went as promised, and I received the coin ahead of schedule.
Hi Steve,
Thanks for the great feedback! We’re glad to hear your first purchase went smoothly and that our team was able to assist you through the checkout process and answer your questions. It’s great to know your order arrived early and as expected.
Warm Regards,JM Bullion
Reviewed March 12, 2026
Customer service is still great. However, I was disappointed that the minimum purchase to receive free shipping was increased to $499 from $199. Now, for my smaller purchases I'm using APMEX. I still use JMB and purchase $499 or more sometimes. My suggestion is allow that previous minimum purchase at $199 for free shipping perhaps for the "On Sale" items only.
Hi Nancy,
Thanks for the thoughtful feedback and for continuing to shop with us. We’re glad to hear you’re still happy with our customer service, and we appreciate you sharing your thoughts on the free shipping threshold and your suggestion regarding select items. We will pass your suggestion along to the appropriate team for review.
We look forward to serving you again,JM Bullion
Reviewed March 12, 2026
Easy order process. Discreet shipping. I have ordered from JM Bullion several times now and the product that I received was exactly as expected. I would certainly order from them again in the future.
Hi Peter,
Thanks for the great feedback! We’re glad to hear the ordering process has been easy and that your orders have consistently arrived as expected with discreet shipping.
We look forward to serving you again,JM Bullion
Reviewed March 12, 2026
I’m very frustrated that my delivery was not completed by UPS (per JM Bullion’s instructions). I did not request a signature-required delivery because I knew I might not be home as I was out of town. They tried delivering on 4 consecutive days but returned it to you on 03/11. I wanted the delivery to be left for me, as I have done on all of my silver orders. Now I have to wait until it gets back to you, then make a new arrangement for delivery. I don’t want to call you because on the 2 or 3 occasions I have called and spoken with a representative, I have been treated rudely. I do not have a receipt to share below because I have not received my order. I still like your company and products but I would appreciate a fix for this issue without my having to jump through hoops. Thanks.
Hello Dale,
Thank you for providing your feedback. We are sorry to hear about your recent experience with support regarding your delivery. We will review this issue, as it does not meet our standards for exceptional customer service. After investigating your order, we found that it was successfully delivered after switching to a more suitable carrier. We apologize for any inconvenience this may have caused and look forward to continuing to serve you.
For further assistance, please email us at support@jmbullion.com or contact our support team via phone at 1-800-276-6508 8am-6pm Central Time (Mon-Fri).
Warm regards,JM Bullion
Reviewed March 12, 2026
I have ordered from JM Bullion several times. They are very professional, timely and trustworthy. During the major price spike JM Bullion was very upfront about being slightly behind on orders due to shortages. They were in contact with me the entire time.
Hi Patrick,
Thanks for the great feedback and for being a repeat customer! We’re glad to hear you’ve had consistently positive experiences and that our team kept you well-informed during a busy period—that communication is something we really prioritize.
Warm regards,JM Bullion
Reviewed March 12, 2026
Everything has been great until my last order, which I was told would be delivered on 3/4/26, but UPS attempted to deliver on 3/3/26 when no one was at home. Later on 3/3/26, I received a text from UPS stating that another delivery attempt would be made on 3/4/26, but UPS never arrived. I didn't receive my package until the next day, 3/5/26, and the box was crushed.
Hi Edward,
We’re really sorry to hear about the delivery issues with your most recent order, especially the missed timing and the condition the package arrived in. We understand how frustrating that must have been.
We appreciate you bringing this to our attention and will make sure this is shared with the appropriate team for review.
Warm regards,JM Bullion
Reviewed March 12, 2026
This is the first purchase I made with you all. The app is great. The transaction was smooth and the package was delivered as promised with excellent items! I will definitely make more purchases in the near future. Thank you.
Hi Jonathan,
We’re glad to hear your first experience went so smoothly and that you’re enjoying the app and your order. It’s great to know everything arrived as expected, and we really appreciate your support.
Warm regards,JM Bullion
Reviewed March 12, 2026
The information available on the website is extremely helpful when choosing products for purchase. I have only recently started purchasing gold and I appreciate this company for my needs!
Hi Jeannette,
We’re so glad to hear you’ve been pleased with your recent purchases and are finding the website helpful as you get started with gold buying. It’s great to know the process has been easy and the quality has met your expectations.
Warm regards,JM Bullion
Reviewed March 12, 2026
It's a pleasure doing business with you. Fast delivery and an easy and secure transaction You are the best in the industry.. I would buy from you again and recommend you.They have a variety of products, including beautiful collectible pieces and bullion coins.
Hello Alpidio, thank you so much for the kind words! We’re thrilled you enjoyed the smooth transaction, fast delivery, and our selection. We truly appreciate your recommendation and look forward to serving you again!
Best regards,JM Bullion
Reviewed March 12, 2026
JM BULLION is the only place online that I buy my metals from silver and gold, I have been purchasing from them for several years now and they are always professional and quick. The staff is helpful and the shipping is efficient and fast. They offer great competitive pricing and sales pricing.
Hi Bryan, thank you for your continued trust and loyalty over the years! We’re glad to hear you enjoy our pricing, fast shipping, and helpful service—it truly means a lot to us.
Best regards,JM Bullion
Reviewed March 12, 2026
I bought a 1921 Morgan silver dollar at a great price for an investment for years down the road. Love the fact that JM Bullion doesn’t have a minimum order limit like other companies. I will buy from them again.
Hi William, great choice with the 1921 Morgan Silver Dollar! We’re glad you found a great price and appreciate our no-minimum policy. We look forward to your next purchase!
Best regards,JM Bullion
Reviewed March 12, 2026
Ordered some silver and gold from JM Bullion....and a good experience it has been. Every phase was carried out with ease. Delivery was quite secure and carried out quickly. Surely I will be a continuing customer.
Hi Michael, thank you for sharing your experience! We’re glad every step of your order went smoothly and that your delivery was fast and secure. We look forward to serving you again!
Best regards,JM Bullion
Reviewed March 12, 2026
Great doing Business with You Guys. No problems especially with so much going on with Buying and Selling causing some Delays but all worked well at least with Me. Looking forward to the Future. And hopefully it goes well for all.
Hi Larry, thank you for your thoughtful feedback! We’re glad everything worked out well for you even during busy times and truly appreciate your patience. We look forward to serving you again in the future!
Best regards,JM Bullion
Reviewed March 12, 2026
Hello - I ordered 4 Morgan silver dollars AU and only 1 of these looks like the AU coin that you posted on your website (top right). I still like these Morgan’s so not looking to send them back. But I ordered 4 thinking they were all going to look relatively similar to the one shown on the website. Bottom left is not even close. Other two don't look like the website coin. I don’t know if they are technically AU grade or not. This is the first issue I’ve ever had and have been a customer for a while so hopefully you can hook me up with a free Morgan or some type of discount on the next order. Thanks!
Hello Jerome,
Thank you for taking the time to provide your feedback. We pride ourselves on providing quality products and sincerely apologize for the unmet expectation. Upon review, it appears our support staff has resolved this matter for you. Once again, we apologize for any inconvenience this caused and look forward to continuing to serve you in the future.
For further assistance, please email us at support@jmbullion.com or contact our support team via phone at 1-800-276-6508 8am-6pm Central Time (Mon-Fri).
Warm regards,JM Bullion
Reviewed March 12, 2026
Great presentation of the coin I purchased upon opening the package. I was most impressed with the choice of discreet packaging to make it appear as if it was a purchase of general merchandise. That was the best. Order was delivered quickly and in great condition.
Hi Ivette, thank you for the wonderful feedback! We’re so glad you loved the presentation and our discreet, secure packaging. It’s great to hear everything arrived quickly and in perfect condition!
Best regards,JM Bullion
JM Bullion Company Information
- Company Name:
- JM Bullion
- Year Founded:
- 2011
- Address:
- 11700 Preston Road Ste 660153
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75230
- Country:
- United States
- Website:
- www.jmbullion.com
