JM Bullion

JM Bullion

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Overall Rating2.6 out of 5
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About JM Bullion

JM Bullion is a retailer of gold and precious metal products, offering a wide variety of options for both investors and collectors. Founded in 2011, the company offers coins and bars made from gold, silver, platinum and palladium. There is no minimum order amount – orders over $199 ship free through the Postal Service or UPS, while those beneath this value are shipped at a flat rate of $7.99.

    Pros & Cons

    Pros

    • No order minimums
    • Do-it-yourself buyback program

    Cons

    • Higher cost for using PayPal or card
    • Minimum $1,000 buyback

    Bottom Line

    JM Bullion offers precious metal coins and bars both for individual retirement account investment or at-home collections. The do-it-yourself buyback program allows customers to lock in a selling price 24 hours a day.

    JM Bullion Reviews

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    Page 2 Reviews 10 - 40
    Customer Service

    Reviewed Sept. 14, 2022

    I ordered a gold coin from them and paid via ACH, and the payment cleared the next day. I was then informed by JM Bullion that they could not fulfill the order (which was a sale item), and that a market loss fee would be applied to the refund. After three weeks of email communication, they advised the date on which the refund would be issued - this was not honored either. Now waiting for the issue to be forwarded to their billing department, per the last communication I've received.

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    Response from JM Bullion

    Hello Cristian,

    Thank you for your feedback and I apologize for your experience. I have sent you a private message in an effort to get additional details of your order to look into it for you.

    Verified purchase
    Luu-Ly increased rating by 1 star.
    Customer Service
    After a positive interaction with JM Bullion, Luu-Ly increased their star rating on Nov. 9, 2022.

    Updated review: Nov. 9, 2022

    It took sometimes for them to agree to refund. Checks were sent twice but somehow didn't arrive at my address (I waited for 2 weeks each time), then they refunded through the bank. Finally got my money back 4 months after they cancelled my order (July-November), make sure you wouldn't need the money urgently.

    Original Review: Aug. 24, 2022

    When ordering on July 29th I chose ACH payment, yet it was cancelled by my bank on the same day and I called JM Bullion as soon as I saw the bank notification to ask if I could pay with wire transfer. They said I could so I made the transfer on July 31st, got email confirmation my order was paid on August 2nd. Still, my order was cancelled on August 12th, they claimed the account was empty (but if it had been empty, I couldn't have made the transfer).

    Then the saga started, JM Bullion claimed they received my payment as ACH payment (they have the same receiving account for both ACH and wire transfer) on August 2nd and I need a dispute reject letter from my bank for them to process the refund. My bank confirmed numerous times via emails that my direct debit was cancelled and the fund was sent with wire transfer, thus there is no dispute possible for me and they can't provide any dispute reject letter (because there's no dispute option to start with). Yet JM Bullion doesn't accept my bank's emails, doesn't even care to read I guess. Their customer service supervisor called Brandy, I saw her names mentioned here at least twice for intimidating customer service. I'm not surprised, I tried explaining many times both email and on the phone, she didn't listen. Now I don't know how to make them refund me for an order they received the payment then cancelled.

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    Response from JM Bullion

    Greetings Luu-Ly,

    Thank you for your feedback and I apologize for your experience. I have sent you a private message in an effort to look into your case.

    Thank you.

    Price

    Reviewed Aug. 8, 2022

    Great selection, fast reliable shipping. But my first time selling back to them, they only gave me basic low bar price for premium RCM 10 Oz bars, I did make them aware of it and they never made it right. The website clearly showed a higher buyback price for those bars. Lesson learned.

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    Response from JM Bullion

    Greetings Erik,

    Thank you for your feedback. Pricing for buy-back items can change based on the condition of the item(s).

    Sincerely, JM Bullion.

    Punctuality & Speed

    Reviewed Aug. 8, 2022

    Buying gold, silver and copper is my preference. Yes, I have a few sites that I buy from. I still prefer doing my research and 80% of my purchases thru JM Bullion. The Silver and Gold I like getting from JM Bullion. It's quick and painless process to actually GET gold and silver from them. It's usually shipped the next day and makes it to me within three days. Tracking provided. The products I buy are exactly as described, well packaged and DISCREET! I don't need the mailman, UPS, Fedex or ANYONE knowing what I buy. Bad enough the greedy govt. knows. Longer story short? I buy confidently with JM Bullion.

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    Response from JM Bullion

    Greetings Troy,

    Thank you for your feedback.

    Customer ServicePunctuality & Speed

    Reviewed Aug. 5, 2022

    There are a lot of potential ways to stress about buying precious metals online and receiving it via postal service. That's what makes JM Bullion all the more worth it to me. I am a professional worrier, but JM does not leave much room in their process to become uncertain or concerned. The instructions and confirmations they send via email are timely and make information easy to find. I didn't feel stressed about the wire transfer being sent on time and successfully (which is good because I had a slight delay due to my banking app) because they're very good about sending you status updates, not sending you a billion unnecessary emails, and making subject lines clear so you don't miss them.

    My tracking code was sent very early on and using USPS as the carrier was also a lot less anxiety-inducing than FedEx, because I could easily refresh my tracking page whenever curious to see the status and I could selectively choose what kind of alerts I wanted them to send (including whether they should send it by email or phone - very smart of them to do). My package wasn't priority shipping but still arrived promptly without delay; in any case, I never had to wonder where it was. My package was well-packed to keep things from jostling around in the box, which I appreciated because it made it unlikely someone could shake it around to get an idea of what was inside. The box itself was also plain and inconspicuous, and they included a sheet of my itemized order so you can immediately check that everything is where it should be.

    All-in-all, I found that ordering from JM Bullion was very smooth and as simple as it could be for something like precious metals. You get the impression that they prioritize efficiency without cutting corners regarding the customer experience. I like that they take their business and customers very seriously and plan on ordering from them in the future.

    Oh, and something I REALLY appreciated that you just never see with most online businesses - they don't sign you up for promotional emails automatically once you order something! I think that's absolutely wonderful honestly, that they give you the option to sign up for promotions and news separately and respect your wishes to not receive those emails even if you use their services. As someone who works in digital marketing, this told me everything I needed to know about how much they prioritize long-term customer loyalty and their brand reputation.

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    Response from JM Bullion

    Greetings Tessa,

    Thank you for your feedback.

    Reviewed Aug. 2, 2022

    Purchased certain items based on the description to find out that all was not as it appeared to be. The description was very misleading. Upon attempting to return they offered me less than half of what I paid. No apologies even when I told them they just lost a customer. I have been a customer of theirs for many years. Bottom line...read the fine print if you can find it.

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    Response from JM Bullion

    Greetings Cary,

    Thank you for your feedback and I apologize for your recent experience with us.

    I have sent you a private message in an effort to get more details about your case to look into it for you.

    Thank you.

    Reviewed Aug. 2, 2022

    I've made multiple purchases in the past year or two with JM after getting a word-of-mouth recommendation from an acquaintance and I've been nothing but pleased. Consistently perfect in product delivery, quick shipping (even free shipping options), and the one time I needed a product return due to damage they were quick to address and resolve it.

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    Response from JM Bullion

    Greetings,

    Thank you for your feedback.

    Punctuality & Speed

    Reviewed Aug. 2, 2022

    I have purchased Precious Metals several times now through JM Bullion's mobile phone App, and have had nothing good luck with it. No issues whatsoever. Like many people have said on here, please read the FAQs. All in all JM Bullion has been very good so far, very quick to ship and no issues, I will definitely continue to buy from them, and highly recommend! Thanks!

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    Response from JM Bullion

    Thank you for your feedback.

    Customer ServicePunctuality & Speed

    Reviewed Aug. 1, 2022

    I appreciate the emails that let me know about new specials and coins that become available. Purchasing is easy since I can use my PayPal account. Additionally, the delivery is always fast with the purchase safely wrapped. I’m new to buying metals. I feel lucky to have come across JMBULLION. It’s a company I can trust.

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    Response from JM Bullion

    Thank you for your feedback.

    Online & App

    Reviewed July 22, 2022

    I purchased almost 600$ worth of silver with crypto. JM Bullion has a third party called Bitpay handle crypto transactions. My money was placed on a 72 hour hold after which it is gone. My transaction ID has been provided, nothing has been done on JM Bullion's side. They gave a me a number for bitpay which is just a message that directs me to their website for help. No contact whatsoever back from bitpay or JM Bullion's billing dept. It's been over a week. No invoice, no order, nothing! Just out 600$.

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    Response from JM Bullion

    Hello Clint,

    Thank you for your comment and I apologize for your experience. I have sent you a private message in an effort to get information about your case to look into it for you.

    Thank you.

    Customer ServiceStaff

    Reviewed June 11, 2022

    A recent order of mine was lost the day after pickup for USPS priority outbound. I waited a few days to contact JMB because I work in e-commerce management, and since the original surge - myself and my agents have noticed that carriers frequently wait a few days to scan the packages or sometimes don't even bother to scan until the package is at the recipient's local distribution facility. We get dozens of calls daily accusing us of just leaving product on the warehouse floor and not handing it off to carrier drivers because tracking says waiting for pickup (read: not scanned yet!). Because, you know, that makes GREAT business sense. Welcome to the latter years of the first quarter of the 21st century.

    Thankfully, especially having never read the FAQs (READ THEM!), my Spidey senses kicked in after 3 days and I wanted to notify JMB just in case. Their claims department wrote me back within a couple of hours and opened a case for investigation (no, not the BS excuse you get from a low dollar retailer - these guys do conduct an investigation with a capital I, with paperwork you need to fill out and certify and everything). They said that it could take up to 30 business days. Everything during these COVID days takes longer, trust me.

    I got a weekly e-mail with updates which amounted to nothing, and I accepted that because I know how delayed things are these days. Just shy of 25 business days, they sent me paperwork that I promptly printed, signed, scanned, and e-mailed back to the claims department. In less than 24 hours, my original order was re-shipped with UPS 3 day select which somehow shipped out at 9pm from Vegas that day and was on my doorstep the next day (Washington dc area) at 3pm.

    All retailers should post banners all over their sites saying please read our FAQs for the love of God. Please understand that this will scare buyers away because most people in this world are functionally, but not literally, illiterate. That being said, please do some due diligence if you are looking to purchase precious metals.

    Keyword precious. Act accordingly as if you are buying something precious. I gave myself unnecessary panic attacks during the claims process because all I read were negative reviews online. If you don't mind the premium, you can just buy with a credit card and go with that route, but if you are the type to buy PMs, I would imagine that you would want to get that premium down as much as possible.

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    Response from JM Bullion

    Greetings Christopher,

    Thank you for your detailed feedback and for your business.

    Punctuality & SpeedGold Quality

    Reviewed June 10, 2022

    I am very happy with my most recent purchase of some silver coins featuring British coats of arms. I know my purchase wasn't a huge investment, but I'm a very casual collector and I make such purchases frequently, both with JM Bullion and elsewhere. My shopping cart here is already growing. And I must say that I enjoy and feel most comfortable patronizing this site above all the others. The above referenced purchase and the others have all included top quality products at reasonable prices delivered quickly. Additionally, the product selection is really quite good.

    My only critique is that my coins came secured within the outside packaging (which itself was very good and secure, btw) by those flimsy plastic sleeves. Had the two coins shifted only a little bit more during shipping, the coins would have been in contact and would likely have caused scratches to each other. I know this arrangement is pretty standard, but I think JM Bullion could upgrade to capsules and distinguish itself from its competitors a bit. At the very least, I would have loved the option to have my coins shipped this way upon checkout. In my mind, this is the only facet of my experience keeping me from giving JM Bullion five stars.

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    Response from JM Bullion

    Greetings Mark,

    Thank you for your feedback and for your business.

    Punctuality & Speed

    Reviewed June 10, 2022

    I've never had any issues with any of my orders. The orders have all been quick to be delivered, packaged nice and secure. No issues with purchasing. Will continue to make my purchases through JM Bullion for my precious metals.

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    Response from JM Bullion

    Greetings Adrienne,

    Thank you for your feedback and we appreciate your business.

    Price

    Reviewed May 23, 2022

    Got shipment faster than what we expected, and their price is lower … Shipping is free, and USPS deliver to the door for signature!!! We only ordered few times from this company, and experience getting better.

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    Response from JM Bullion

    Greetings Helen,

    Thank you for your business and feedback.

    Verified purchase

    Reviewed May 5, 2022

    They will take your money and not deliver your order. I have proof from USPS that it was never even sent out, yet JM treats me and other customers that it is our fault for not reading the terms and conditions. We were all given notice that our order would be delayed, yet, we are supposed to contact them within 3-7 days. This has happened to a number of customers; yet, they take no responsibility. This has been a nightmare, and I wish to avoid that for others.

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    Response from JM Bullion

    Hello Dorothy,

    Thank you for your feedback and I am sorry about your recent experience.

    I have sent you a private message in an effort to collect details about your case to look into it for you.

    Thank you.

    Customer Service

    Reviewed April 19, 2022

    I ordered just over $200 in SIlver coins. They used the USPS (worst delivery in the world) and the shipment came to my home while I was at work. They left a note saying they would redeliver and of course USPS did not. 7 days later I call customer service only to be told go to the post office to pick it up. The post office is 42 miles from my home and the only day I have off is Sunday. JM Bullion is unwilling to help in any way. I paid $12.95 for priority mail shipping. I'm going to do a chargeback with my credit card company to get my money back. I will never do business with JM Bullion ever again. CROOKS!!!

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    Response from JM Bullion

    Greetings Fred,

    Thank you for your feedback and I am sorry about your experience. I have sent you a private message in an effort to collect details about your case to look into it for you.

    Thank you.

    Verified purchase
    PriceGold Quality

    Reviewed April 15, 2022

    I've made multiple purchases from probably every online bullion dealer, and JM Bullion is consistently the worst, and I've used them for the last time after the most recent interaction. Plenty of reasons, but the primary reason is that they will ship coins in poor condition and then count on you keeping it because you don't want to pay high shipping rates to send the coin back. That's right, they will send you junk that is blotched, stained, or scratched and looks nothing like what is pictured, and then tell you if you want to exchange it -- you're paying for shipping. I have not had this issue at all from any of JM Bullion's competitors. Stay far away & shop elsewhere. Those other sites with lower prices, they actually ship better quality coins!

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    Response from JM Bullion

    Greetings Mike,

    Thank you for your feedback and I am sorry about your experience. I have sent you a private message in an effort to collect details about your case to look into it for you.

    Thank you.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 14, 2022

    First of, be careful, this site says for all the postings 'resolution in progress' = JM Bullion responded with boilerplate message. Their customer support doesn't actually resolve issues, and none of the posts are listed as 'resolved'. My story: I purchase some precious metals from the company, and never received my order. The package was held up by USPS, and in the end, never made it to me. JM Bullion is refusing to help, hiding behind some clause # 14, that states "as soon as the package stops moving, please notify us within 5 days. Otherwise, you're on your own". It is mind boggling that thousands of dollars worth of product would be:

    1. Sent by USPS.

    2. Be not insured.

    Two months of fighting with JMBullion, I am out of luck, and out of a few thousand dollars. Case resolution people are ghosting me, and customer service, is not allowed to talk to case workers. What a joke.

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    Response from JM Bullion

    Greetings Andy,

    Thank you for your feedback and I am sorry about your experience. You are correct that the terms and conditions clearly state the clause that you have mentioned.

    Feel free to review it via this link https://www.jmbullion.com/terms-and-conditions/

    Thank you.

    Verified purchase
    Customer ServiceGold Quality

    Reviewed April 11, 2022

    I ordered a 1oz gold Canadian maple leaf and received a 1oz American eagle. The former worth over $2,100 and the latter around $40. Poor quality control and customer service. Leave it to the customer to validate their error somehow. Fly-by-night theft operation.

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    Response from JM Bullion

    Greetings David,

    Thank you for your feedback and I am sorry about your recent shopping experience with us.

    I have sent you a private message in an effort to get specific details about your case.

    Thank you.

    Customer Service

    Reviewed March 22, 2022

    I paid $1,007. 46 for a 10 ounce silver bar on 2/14/22. Today 5 weeks has passed and nothing. Numerous phone calls to the company which refers you to claims dept which is nonexistent. I was told after 7 days I could not put in a claim so they kept my money. According to the USPS tracking number I was given the silver was never sent out. I searched JM Bullion on the Better Business Bureau website only to find a very large amount of people that have gone through exactly what I am going through. The claims depth refuses return my phone calls or respond via email. BBB needs shut them down for stealing people's money. Claims tells us after 7 days they get to keep our money. The most crooked company I have ever dealt with!

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    Response from JM Bullion

    Hello Russ,

    Thank you for your feedback and I am sorry about your experience.

    I have sent you a private message in order to collect additional details related to your case.

    Thank you.

    Price

    Reviewed March 20, 2022

    I ordered 100 1 oz coins of silver. Got an e-mail the next day saying my order had been cancelled due to it being a risk or some nonsense? My card had plenty of money and I'd ordered plenty of coins in the past. But, ok fine, they didn't want my business so I went elsewhere. Problem is despite cancelling my order they still charged my card and I couldn't buy elsewhere. By the time I got their charge off my card coins had gone up .50 and with 100 coins that's $50. Did they offer to pay me for my loss, of course not, though had I cancelled and cost them $50 I'd have been charged. Not doing business with them anymore, I'd been a loyal customer but this was just dirty.

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    Response from JM Bullion

    Hello Matt,

    Thank you for your feedback and I am sorry about your recent shopping experience with us.

    I have sent you a private message in an effort to investigate your case.

    Thank you.

    Reviewed March 18, 2022

    Everyone I spoke to knew the coin I was buying and helped me to get the product sent to me by express mail (UPS). I have had some trouble using the United States Post Office, so JM Bullion helped get my coin through UPS and I had it delivered to my door in just three days. This beautiful coin is now safe in my collection!

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    Response from JM Bullion

    Charles, thank you for your feedback and for your business.

    PricePunctuality & Speed

    Reviewed March 18, 2022

    I have now purchased precious metals multiple times from JM Bullion. This is an outstanding company. Prices are very good, all of my orders have been filled promptly and shipped without incident, and I have had absolutely no problems. I am extremely pleased with this company, and will continue to make all future purchases with them. You should too if you are in the market for such purchases.

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    Response from JM Bullion

    Randy, thank you for your feedback!

    Reviewed March 18, 2022

    I purchased several silver ounces for special occasions-birth of a child, birthday of grandchild in keeping with a family tradition of giving these gifts. I found a great selection of silver on the site so I could personalize for each child, beautiful coins, shipping was fast. The site was easy to navigate and payment choices were spelled out and easy to understand. I will repeat purchase.

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    Response from JM Bullion

    Thank you Jenny for your feedback.

    Punctuality & Speed

    Reviewed March 18, 2022

    JM Bullion is a safe and dependable site for the purchase of any type of Bullion. Easy transactions and quick shipping. Strongly recommend to anyone who is in the market for precious metal investments.

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    Response from JM Bullion

    Hello Todd,

    Thank you for your feedback.

    Thank you.

    Reviewed March 18, 2022

    I have purchase PLENTY of gold and silver coins online from other companies, and I will continue to use them over this ATROCIOUS LOW-LIFE company... The shipping update said the estimated arrival date was 02/18/22. Then the next update said "Package expected later than estimated delivery date." OK, I waited until 03/11/22 to reach out to JM Bullion to find out what's up, they said their "Insurance only covers 7 days after delivery date." In other words, KISS YOUR COINS AND YOUR MONEY GOODBYE!!! Welp, NEVER AGAIN! STAY AWAY FROM THESE SCAM ARTISTS!!!! Buy from APMEX, Money Metals or GOVMINT. Tens of thousands in coins shipped and received without a single problem.

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    Response from JM Bullion

    Hello Phillip,

    Thank you for your feedback and I am sorry about your recent shopping experience.

    It is correct that there are terms and conditions to the insurance coverage and it requires the customer to notify us in a timely fashion.

    Here is the link for your reference https://www.jmbullion.com/terms-and-conditions/

    Thank you.

    Customer ServiceStaff

    Reviewed March 18, 2022

    I have been ordering from JM and have been happy with the product. I do think they could spend some time with their customer service dept. The man I spoke with last month seemed arrogant. I really didn't care for his tone or attitude. He came across to me as if this company was doing me a favor selling to me. Customer service is important. I suggest you work on that and you could be 5 star.

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    Response from JM Bullion

    Greetings Izzie,

    Thank you for your feedback and I am sorry about your recent shopping experience with us.

    I have sent you a private message in an effort to investigate your case further.

    Thank you.

    profile pic of the author
    Customer Service

    Reviewed March 16, 2022

    I placed an order using my bank's credit card. A few days later, received an email requesting a check to be mailed in. It was not typical so I sent an email asking to cancel the order - since they demand a check, the payment had not been processed and, therefore, the order had not been placed. Now they demand a "market reduction" fee of $101. They claim this "policy" is mentioned somewhere on page 666 of their agreement... I called my credit card company and opened a dispute.

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    Response from JM Bullion

    Greetings John,

    Thank you for your feedback and I am sorry about your recent experience. I have sent you a private message in an effort to get details of your case to look into it for you.

    Thank you.

    Customer Service

    Reviewed March 10, 2022

    There's no good reason to buy from JM Bullion. If something happens to your shipment there's a very good chance your claim will be denied. I checked today and I can get the same coins (from another merchant) for the same price on eBay. It's very hard to lose money/coins (anything) when buying them on eBay. I'm not a huge fan of eBay, but they really protect their buyers. It's actually too good; you'll figure that out if you sell on eBay.

    This is not true: "JM Bullion response. Greetings Karen, Thank you for your feedback and I am sorry about your recent shopping experience with us. Please note that the packages are 100% insured during transit. Below is the link to our Terms and Conditions for your review. https://www.jmbullion.com/terms-and-conditions/

    Also, it is important for you to note that your claim was denied because you failed to report the matter in a timely fashion. Thank you." Even if you report it in a timely manner, they can always say you didn't and many things can go wrong (for you the customer) in the claims process. High value orders often go "missing" and JM's "insurance" does not protect you like you think it does. Maybe better off buying elsewhere or at least pay with a credit card and/or PayPal. I write this to warn others. Also you might want to keep your orders small, if you can, where ever you order.

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    Response from JM Bullion

    Greetings George,

    Thank you for your feedback. All shipments are 100% insured while in transit and it is imperative for our customers to read the terms and conditions before buying.

    Also, it is important to note that we have an excellent rating with BBB and we have been in business for more than 10 years providing top quality products and excellent customer service.

    Thank you.

    Customer Service

    Reviewed March 8, 2022

    I ordered gold coins totaling a large sum. To save costs the website gave a discounted rate if I used ACH instead of a credit card. The money was deducted from my account and about a week later I was notified that my order was canceled due to security measures on JM Bullion's end. The email stated that I must call my bank and have them charge JM Bullion back to receive my refund. When I called my bank they stated that they cannot make a claim because the transaction was not fraudulent.

    I went back to JM and they said that they then need a claim denial letter from my bank. I received that 2 weeks later and sent it to JM Bullion. They then responded that they needed it scanned as pdf and emailed to them. I emailed them back and have not heard a response since. It's been almost 7 weeks since they charged my account and they keep giving me the runaround and not giving me my refund. At this point I don't know if I need to contact attorneys or go to their headquarters in Texas.

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    Response from JM Bullion

    Greetings Andrey,

    Thank you for your feedback and I am sorry about your experience. I have sent you a private message in an effort to collect details to look into your case.

    Thank you.

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    JM Bullion Company Information

    Company Name:
    JM Bullion
    Year Founded:
    2011
    Address:
    11700 Preston Road Ste 660153
    City:
    Dallas
    State/Province:
    TX
    Postal Code:
    75230
    Country:
    United States
    Website:
    www.jmbullion.com

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