JM Bullion

Used JM Bullion multiple times (38 times) before this issue, Purchased a product and tracking information did not update. I reported it nine days later (their policy is seven CALENDAR days for a claim), they denied the claim to send me the product I ordered or to refund my money. USPS has proof that JM Bullion never sent a package and only created a shipping label. This customer is out the money and didn’t receive the product… This is another company that proves the customer is always wrong.

I ordered a gold coin from them and paid via ACH, and the payment cleared the next day. I was then informed by JM Bullion that they could not fulfill the order (which was a sale item), and that a market loss fee would be applied to the refund. After three weeks of email communication, they advised the date on which the refund would be issued - this was not honored either. Now waiting for the issue to be forwarded to their billing department, per the last communication I've received.

When ordering on July 29th I chose ACH payment, yet it was cancelled by my bank on the same day and I called JM Bullion as soon as I saw the bank notification to ask if I could pay with wire transfer. They said I could so I made the transfer on July 31st, got email confirmation my order was paid on August 2nd. Still, my order was cancelled on August 12th, they claimed the account was empty (but if it had been empty, I couldn't have made the transfer).

Great selection, fast reliable shipping. But my first time selling back to them, they only gave me basic low bar price for premium RCM 10 Oz bars, I did make them aware of it and they never made it right. The website clearly showed a higher buyback price for those bars. Lesson learned.

Purchased certain items based on the description to find out that all was not as it appeared to be. The description was very misleading. Upon attempting to return they offered me less than half of what I paid. No apologies even when I told them they just lost a customer. I have been a customer of theirs for many years. Bottom line...read the fine print if you can find it.

I've made multiple purchases in the past year or two with JM after getting a word-of-mouth recommendation from an acquaintance and I've been nothing but pleased. Consistently perfect in product delivery, quick shipping (even free shipping options), and the one time I needed a product return due to damage they were quick to address and resolve it.

I appreciate the emails that let me know about new specials and coins that become available. Purchasing is easy since I can use my PayPal account. Additionally, the delivery is always fast with the purchase safely wrapped. I’m new to buying metals. I feel lucky to have come across JMBULLION. It’s a company I can trust.

I purchased almost 600$ worth of silver with crypto. JM Bullion has a third party called Bitpay handle crypto transactions. My money was placed on a 72 hour hold after which it is gone. My transaction ID has been provided, nothing has been done on JM Bullion's side. They gave a me a number for bitpay which is just a message that directs me to their website for help. No contact whatsoever back from bitpay or JM Bullion's billing dept. It's been over a week. No invoice, no order, nothing! Just out 600$.

I've never had any issues with any of my orders. The orders have all been quick to be delivered, packaged nice and secure. No issues with purchasing. Will continue to make my purchases through JM Bullion for my precious metals.

Got shipment faster than what we expected, and their price is lower … Shipping is free, and USPS deliver to the door for signature!!! We only ordered few times from this company, and experience getting better.

They will take your money and not deliver your order. I have proof from USPS that it was never even sent out, yet JM treats me and other customers that it is our fault for not reading the terms and conditions. We were all given notice that our order would be delayed, yet, we are supposed to contact them within 3-7 days. This has happened to a number of customers; yet, they take no responsibility. This has been a nightmare, and I wish to avoid that for others.

I ordered just over $200 in SIlver coins. They used the USPS (worst delivery in the world) and the shipment came to my home while I was at work. They left a note saying they would redeliver and of course USPS did not. 7 days later I call customer service only to be told go to the post office to pick it up. The post office is 42 miles from my home and the only day I have off is Sunday. JM Bullion is unwilling to help in any way. I paid $12.95 for priority mail shipping. I'm going to do a chargeback with my credit card company to get my money back. I will never do business with JM Bullion ever again. CROOKS!!!

I've made multiple purchases from probably every online bullion dealer, and JM Bullion is consistently the worst, and I've used them for the last time after the most recent interaction. Plenty of reasons, but the primary reason is that they will ship coins in poor condition and then count on you keeping it because you don't want to pay high shipping rates to send the coin back. That's right, they will send you junk that is blotched, stained, or scratched and looks nothing like what is pictured, and then tell you if you want to exchange it -- you're paying for shipping. I have not had this issue at all from any of JM Bullion's competitors. Stay far away & shop elsewhere. Those other sites with lower prices, they actually ship better quality coins!

First of, be careful, this site says for all the postings 'resolution in progress' = JM Bullion responded with boilerplate message. Their customer support doesn't actually resolve issues, and none of the posts are listed as 'resolved'. My story: I purchase some precious metals from the company, and never received my order. The package was held up by USPS, and in the end, never made it to me. JM Bullion is refusing to help, hiding behind some clause # 14, that states "as soon as the package stops moving, please notify us within 5 days. Otherwise, you're on your own". It is mind boggling that thousands of dollars worth of product would be:

I ordered a 1oz gold Canadian maple leaf and received a 1oz American eagle. The former worth over $2,100 and the latter around $40. Poor quality control and customer service. Leave it to the customer to validate their error somehow. Fly-by-night theft operation.

I paid $1,007. 46 for a 10 ounce silver bar on 2/14/22. Today 5 weeks has passed and nothing. Numerous phone calls to the company which refers you to claims dept which is nonexistent. I was told after 7 days I could not put in a claim so they kept my money. According to the USPS tracking number I was given the silver was never sent out. I searched JM Bullion on the Better Business Bureau website only to find a very large amount of people that have gone through exactly what I am going through. The claims depth refuses return my phone calls or respond via email. BBB needs shut them down for stealing people's money. Claims tells us after 7 days they get to keep our money. The most crooked company I have ever dealt with!

I ordered 100 1 oz coins of silver. Got an e-mail the next day saying my order had been cancelled due to it being a risk or some nonsense? My card had plenty of money and I'd ordered plenty of coins in the past. But, ok fine, they didn't want my business so I went elsewhere. Problem is despite cancelling my order they still charged my card and I couldn't buy elsewhere. By the time I got their charge off my card coins had gone up .50 and with 100 coins that's $50. Did they offer to pay me for my loss, of course not, though had I cancelled and cost them $50 I'd have been charged. Not doing business with them anymore, I'd been a loyal customer but this was just dirty.

Everyone I spoke to knew the coin I was buying and helped me to get the product sent to me by express mail (UPS). I have had some trouble using the United States Post Office, so JM Bullion helped get my coin through UPS and I had it delivered to my door in just three days. This beautiful coin is now safe in my collection!

I have now purchased precious metals multiple times from JM Bullion. This is an outstanding company. Prices are very good, all of my orders have been filled promptly and shipped without incident, and I have had absolutely no problems. I am extremely pleased with this company, and will continue to make all future purchases with them. You should too if you are in the market for such purchases.

I purchased several silver ounces for special occasions-birth of a child, birthday of grandchild in keeping with a family tradition of giving these gifts. I found a great selection of silver on the site so I could personalize for each child, beautiful coins, shipping was fast. The site was easy to navigate and payment choices were spelled out and easy to understand. I will repeat purchase.

JM Bullion is a safe and dependable site for the purchase of any type of Bullion. Easy transactions and quick shipping. Strongly recommend to anyone who is in the market for precious metal investments.

I have purchase PLENTY of gold and silver coins online from other companies, and I will continue to use them over this ATROCIOUS LOW-LIFE company... The shipping update said the estimated arrival date was 02/18/22. Then the next update said "Package expected later than estimated delivery date." OK, I waited until 03/11/22 to reach out to JM Bullion to find out what's up, they said their "Insurance only covers 7 days after delivery date." In other words, KISS YOUR COINS AND YOUR MONEY GOODBYE!!! Welp, NEVER AGAIN! STAY AWAY FROM THESE SCAM ARTISTS!!!! Buy from APMEX, Money Metals or GOVMINT. Tens of thousands in coins shipped and received without a single problem.

I have been ordering from JM and have been happy with the product. I do think they could spend some time with their customer service dept. The man I spoke with last month seemed arrogant. I really didn't care for his tone or attitude. He came across to me as if this company was doing me a favor selling to me. Customer service is important. I suggest you work on that and you could be 5 star.

I placed an order using my bank's credit card. A few days later, received an email requesting a check to be mailed in. It was not typical so I sent an email asking to cancel the order - since they demand a check, the payment had not been processed and, therefore, the order had not been placed. Now they demand a "market reduction" fee of $101. They claim this "policy" is mentioned somewhere on page 666 of their agreement... I called my credit card company and opened a dispute.

There's no good reason to buy from JM Bullion. If something happens to your shipment there's a very good chance your claim will be denied. I checked today and I can get the same coins (from another merchant) for the same price on eBay. It's very hard to lose money/coins (anything) when buying them on eBay. I'm not a huge fan of eBay, but they really protect their buyers. It's actually too good; you'll figure that out if you sell on eBay.

I ordered gold coins totaling a large sum. To save costs the website gave a discounted rate if I used ACH instead of a credit card. The money was deducted from my account and about a week later I was notified that my order was canceled due to security measures on JM Bullion's end. The email stated that I must call my bank and have them charge JM Bullion back to receive my refund. When I called my bank they stated that they cannot make a claim because the transaction was not fraudulent.

Updated on 03/23/2022: Never received my $2,000 package (1 oz of gold) due to JM Bullion shipping the package to an incorrect address (address in USPS sytstem did NOT match the order). I've called JM Bullion several times - explained the situation to them, and everyone is very friendly, saying they will look into the issue, and get back to me. But one month later, there are no results/and no action, and at this point, I am being ghosted. Do yourself a favor, and do not shop with JM Bullion.

Ordered $141.86 worth of silver as a gift for my father in-law for my husband. The company gave many options for shipping but on their website. Only one method was allowed to be selected. Standard shipping USPS. The company even issues a warning about using USPS warning of lost packages and shipping delay. I am think (G) they must be mistaken. USPS is government. The company has a 5 star review so I am thinking (G) it must be reputable. I go through with the order. THAT WAS A HUGE MISTAKE!

I purchased a one ounce platinum coin from JM Bullion. They got my money and I got an empty box! When I tried to put in a claim I was told the insurance ceases once I signed for the package. I opened the box AT the post office and showed the postal employee it was empty. He said there was nothing he could do. I was told by their sales people and they advertise the products are fully insured; for them maybe, but not the customer. BUYER BEWARE!!!!

They have a crummy website which defaults an address, without prompting me to change it. It defaulted to an address which has a great potential for theft. They want to charge extra to ship to a new address. That is the straw that broke the camel's back, for me.