Household Finance Reviews

1. First, the initial check for $27,000 was sent to the uninhabitable property address, when trying to find out where the initial check was no one could give us this information (from the loss draft department) and the insurance co. ensured us it had been sent out. Loss draft insisted they had not received it. Well as a result of a theft at the property, the check was found in the house under the front door. It had been sent FedEx without a signature required. The documentation had the loss draft's address. When we called the loss draft they sent, it was the insurance company that had sent the check. They were rather surprised that the letterhead inside the FedEx had their letterhead and the correct mailing address for us. Five months later, we signed the check and sent it back to loss draft as instructed, and 30 days later a check is cut to the contractor and us and construction begins.

2. Check check no issue 3. Third and next to the final check, the loss draft received all the information they need to issue the check on 12/23/09; however, today 2/5/2010 we still do not have a check due to twice having the payee wrong on the check issued(this was all internally within HFC) and today it is indicated at least another 7 days. We have tried to escalate this but have run out of avenues.

This process that should have taken 2 to 3 months is going to take close to a year. We have tried to get HFC to work on modifying the loan because of their error and have sent 3 different financial packages to them and we have even tried calling the loss draft department daily. Nothing has worked. Please help us.

As time went by, I lost my job because of cutbacks so I ended up finding another job, but it paid about $25000.00 less per year than what I was making, but we still made our payments on time. I work in the moving industry doing sales and of course homes aren't selling. Thus, no sale, no commission. My wife also works so we can maintain our home. In March of 2009, HFC helped us with a 6-month modification and brought our interest rate down to 5.25%. At the end of 6 months, the interest rate went back up to 9.83% even though our income was less than the year before.

We applied for another rate modification, which took 4 months to be approved at 9.03% for 6 months, which didn't help our situation. We tried to discuss this matter with HFC and all they could tell us was that we were not part of the bailout that was afforded to Freddie Mac or Fannie Mae so the only thing they could do for us is foreclose on the property. We can't borrow anymore from family or friends to pay the VIG that HFC wants. Both my wife and I are in our late 50's and I even move furniture on weekends to keep my home. (I'm getting a little to old for that, but I’d do whatever it takes).

All we want is to be treated fairly and like human beings. If you are even thinking about using HFC, please think twice or maybe even 3 times before you let those bloodsuckers get their hands on you. It's a shame that after all these years of dealing with HFC that they won't consider people who pay their bills on time and give them a break by granting a fair interest rate so people can keep their homes. To HFC, I guess you will now be stuck with a home that is not worth what’s owed on it because we are upside down, but are willing to make our mortgage payment on time if you would only be fair. Shame on you!

Yesterday, January 26th 2010, I received another letter where they have now put it against her credit and are going through a collection agency. They say they have her social security number and that she owes this money in the letter. Well, 1st of all the name on the letter does not match hers. They still have not called here. There is no way in this world she has gotten this money. There is no way they have her signature. I have tried to find this company to show proof but these people I'm talking to say they are just a collection agency. What do we do? We are not able to get a repair loan on the home that we have lived in since 1984 because this is against her credit.

When I finally spoke to someone at the hardship department, they told me that the hardship only lasted for 6 months and I would have to refile. I sent them all the information they requested. While waiting to hear from the hardship department, the phone calls kept on coming. They started calling at 8:10AM and continued all day until 8:55PM. Finally, I received a letter telling me I was denied. Nowhere did the letter tell me why, just I was denied. Finally, one of the people calling me let slip that I was denied because of lack of paperwork, meaning I did not send them everything they needed. I sent what they told me to send. So this person told me to send more paperwork (33 pages of information) to the hardship department.

It is now Jan. 7, 2010 and the phone calls have started again. The person who called at 8:10AM this morning said she saw that I had a pending amount on my home loan, but she was calling about an unsecured loan I had and there was an outstanding amount due on that and could I make a payment over the phone this morning. I asked, does your computer show that I have applied for a hardship? Her answer was yes, but could I make the outstanding payment? I told her making the other payment left me with $29.00 until my next unemployment check, which was a week away. Yes, I yelled at her, this is crazy. This constant harassment on the day after the payment is due is driving me nuts. I had never missed a payment on any account I had with them. Even when I was on the hardship, I made all the payments.

Making complaints to the people on the phone does no good and the attorney general seems to do no good either. I have read where HFC has a new CEO. If these are the practices he has implemented in this time of financial ruin for most people, I hope he sleeps well at night. I am a union worker and in Cleveland, Ohio, there is no work in the construction field. I cannot find other work because of my age and what work I can find, I would make less than what I receive in unemployment, which by the way is $308.00 a week.

By making what payments I could to HFC, I still was unable to pay my property taxes for 2008 and am now looking at having to sign a contract with the county to pay $132.00 a month for 3 years, to save my house I have lived in all my life from the county taking it. So who do I pay, HFC or the county? Who gets my house that I have lived in for all my life, HFC or the county? When will this meat grinder I am living in stop? Where do people like me get any resolution to my problems? I guess my next step is to wait for HFC to review my new hardship. Unfortunately, I was denied once and I feel it will happen again. I have no money to buy anything extra, our Christmas was meager we spent $10.00 on gifts for each other. We can barely afford gas to get to the food pantries.

I personally feel like crawling in a hole and dying. I feel like a loser that I cannot provide for us. My wife and my relationship is strained because of my frustration. I am always mad at everybody and everything. I cannot watch the news because I hear of all these things the government says they are doing and I do not see it. I am losing weight and I am 6" tall and down to 140lbs, which my doctor informed me is bad for my health. I cannot afford my heart medication which is only $4.00 a month. The stress of all this is keeping me awake at night. I hate the world and everyone in it. I am disgusted with our politicians and president.

Where is all this help we were supposed to get? I don't see it. I was making enough money when I was working to give my family a decent life. Now, all I do is hate everything and everyone! This economy is not my fault but my family is suffering and so are many like me. What do we do? Who will fix it? I cannot anymore. Maybe I should die, at least my family could get my social security benefits or some other help we cannot get because I am alive. This will probably happen since I cannot afford my heart meds.

I had a car accident in Monmouth County NJ. The insurance company Allstate set a check of $4000 to the auto collision place and the owner took the check and wasted it on whatever and never made the repairs. The axle snapped and other things in the car I almost had an accident in the parkway with a child in the car. I took the car to another collision place in NJ, Prestige in Garwood, NJ.

The owner was so nice that he took pictures of the interior of the car - it was demolished ok. So he was reported by Allstate to DOJ. The Monmouth county auto was in big trouble. He gave me a rental car for a month and when he gave me the car back it still was not good. It needed inspection. My father brought it for inspection to his mechanic and it would not pass inspection then he brought it back to Hillside Auto Mall in Hillside, NJ where they told them it had something but don’t know what and it would not pass inspection but they could not figure what was wrong. That would cost us more out of our pocket. Now, I give the car back to Household Voluntarily and looks what happens.

Since we owed so much on the loan, a representative convinced us that it would be in our best interest to refinance our mortgage with them and payoff the original loan. Although the interest was extremely high, close to 10%, we were told the interest would be reduced if we made payments on time for the 1st 6 months. When we inquired about this after 6 months they acted like they didn't know what we were talking about. We currently owe more on the loan than the original loan amount and are trying to refinance with a reputable bank or finance company. HFC is nothing more than a loan shark and I find it hard to believe that they are able to continue to operate. I hope that anyone considering a loan through HFC will find this website and after reading the numerous complaints will reconsider. We would never have considered going with HFC but my wife lost her job and has had medical issues. HFC knowingly preys on families already struggling and creates a financial situation that is next to impossible to get out of.

When we go back to HSF, David and Joy no longer work there. $75000 loan with HSF pay back was $375000. We didn't find out until we went back after a year that we have a 30-yr mortgage and the 2nd mortgage was revolving credit. Ashley helped us next and when we had a issue Ashley didn't work there anymore. Went back and Ming helped us this time and when we called about a question, Ming no longer works there. In the last couple of months, HSF has been calling me try to lower our payments and I had to tell the man that he was pressuring me and HSF has messed over me so much that I needed time to think about it and he wasn't giving me time. After that conversation, I don't get calls anymore because he was calling my house, work, cell phone, and my husband's work and cell phone.

What I don't understand is how can a company like HSF still do business if they are screwing over people like they are!!!! HSF seems to reward people that lie to their customers to get them to get a bigger loan. What is wrong with this picture. Someone needs to put a stop to this company and any company that are doing everyday people that are just trying to get by. God help us because HSF is screwing us left and right. Oh by the way I am paying $1100 a month on a $89000 loan and have been paying for about 2 to 3 years and still owe about 86000. The math doesn't come out right. Everyone that ever been screwed by HSF should get together and SUE the color off of them and make them pay through the nose like they are doing to us.

ultimate result of the personal loan, caused us to file bankruptcy

They continue to schedule payments due on holidays or on weekend days when the payment will not post rather than changing the due date on the statement. The customer is now forced to assess a late fee or pay a rush fee. I've had to pay rush fee's twice because the payment due date fell on a holiday. A person is forced to pay the bill earlier than the due date or assess a late charge or a rush fee, although the statement clearly states the due date, i.e. September 1st. This also happens with Household Bank, which owns Orchard Bank.

The consequences are: assess a late fee of $35.00 or pay them $14.95 to rush your payment there before the due date. If they do this to 10% of their customers who due dates are the same as mine, how much money are they pocketing. They should adjust the statement due date around the holiday or accept the payment to post on the due date or the next business day after the holiday and not assess a fee. In the alternative it the payment due date would fall the day after the holiday, and not assess a charge. This is extortion in its simplest form.

I have worked to pay everything off on my credit report from this marriage & have repaired my credit, except for this debt. I am raising my two granddaughters by myself. I am getting calls reguarly.

Months later the attorney filed for a summary judgment and I filed for a dismissal of summary judgment and again no show of an attorney. He had a local attorney to come and show up but the attorney had no idea of what was going on with the case. The attorney filed for a summary judgment again and I went to file a motion and I was told that I could not file a motion because it was to late to file. I was asked to come to court with all my documents showing my income and I was told by the attorney that viewed my documents that with my income that I could not afford to pay them. The attorney asked me to pay them $50.00 a month so I have been paying that. The summary judgment was for $4,445.00 and now I am getting letters from an collection agency that has Attorney David Duggins letterhead and asking for $10,000.00. On the letter it states that I owed $10,000.00 and that they are not an attorney but a collection ageny. Why would a collection agency use the Attorney's letterhead that was on the case? What they have done is called vexatious litagation. They deliberately sued me when they were receiving payment. The case was dismissed and the attorney still got to file a summary judgment. I am searching for a good attorney to take my case.

I talked to Ashley Hayhurst and told her what happened, and she said that he should have explained to me how the payments would be disbursed. I told her that if he had explained it to me at that time I wouldn't have acquired the loan because I would never pay the loan off at that rate. I feel I was falsely led to believe that as I make my payments, my balance would go down; and it has gone up past my original loan amount. This is a scam to get people in debt who may need help in consolidating existing loans.

The economic damage that this has caused is that I will never pay this loan off unless I make triple the payment which would put me in a financial hardship. It has put a mental strain on me to figure out how I can pay this loan without jeopardizing my credit. I was mislead with this loan.

Again, I had no response from HFC. It became painfully apparent that this insurance company was not going to pay my monthly HFC bill. Then... the collection calls started coming. These people were calling an average of a couple of times a day, every day. I told them, look I paid for unemployment insurance, I don't know why you are calling. Sir, you need to call your branch and get it fixed through them. I call the branch, guess what? They want me to call the insurance company. I call the insurance company. No live person available-ever.

I contacted the office and was told that they would look into it. I had to call them back, they told me that I needed wiring instructions from my back due to the fact that it is different then putting it into the checking account. After giving them the wiring instructions I was told that it would take ANOTHER 48 hours. After this point I waited 48 hours and still no deposit within my account. I then called the company back, (this is now going on 5 days, including a weekend) Finally someone called me back and said that Dennis Matthews had misquoted me the amount of insurance that I was supposed to give. I was told I needed to give them around $600.00 more or I could request a refund. I then told the young lady that I would just like a refund. I asked how long it would take to get my money back. On 7-30-2006, I was told that it would take 7-10 business days for me to get my check in the mail of $808.99.

I faxed in a request along with the receipt from Western Union verifying the amount and where I was told to send it to their company. After 10 days I still have no check. I then called the company, only to get a voice mail machine. I left a message for someone to call me back, but no one has returned by calls. Since then, I have faxed my request to them around 50 times and have called and left messages for someone to return my phone calls about 50 times. NO ONE has returned my phone calls and I STILL do not have my money back. I will probably need to consult a legal advisor, which I can't afford.

What I missed to understand was that they sold me NOT a true mortgage which they call a real estate loan but a kind of revolving account. This is not a real estate loan at all although that is what they call it. (I have to pay taxes. They don't escrow property taxes!) Yes the loan will go down only if you pay them bi-weekly or so they say. I think it may go down a few dollars maybe by making payment weekly or daily is more like it. Yes, i agreed but but but that's after saying I'm not here to refinance my first loan a million times! I can still hear myself saying I will not sell you my first mortagage but here I sit with an astronomical mortagage. But guess what, they worded it in such a way that it ended up sounding good.

Yes, they paid my credit cards at the time but now I have those and more. I filed bankruptcy in hopes of being able to keep my home. Time will tell. But I'm afraid that decision in 2000 will haunt me till the day I die as I've made a deal with loan sharks!

Then I was told that it could be deferred. Ok I agreed. Then in a few days I received a letter that said I had to send this payment right away, or action would be taken. I called the man from the Sioux City office to ask him what that letter was for. He told me it was becasue I don't send them money. i asked him about the agreement we had talked about a few days prior... Suddenly this didn't take place and I had to send in NOW..

This is just the start of the problems...I have been working with my local Financial educator to try to get things with household resolved and we get absolutly NO WHERE with them. What was one month behind has become several, I have had forclosure filed on me which we stopped by paying them the amount they said we owed.Then I sent the following months payment and they told me they could not accept the payment.

This has caused so much stress on my husband and me, we don't have the money to hire an attorney to get to the bottom of this.

The amount was approximately 250,000 at 11% interest. Well my current mortgage is at 5.5 and my car loan is also low. They wanted me to refinance my mortgage for 30 years, plus my car loan, plus my outstanding debt, which I might add; I am ashamed to admit is 30,000 at 11%. For 30 years. The costs alone were 13,000. I said, no no no this is not what I want. I want to do a 2nd mortgage for 30,000. When I said that, Kim had to call her mgr in. He came in and insulted me because I had incurred a large amount on Sears card. This was accumulated over many years at a high interest rate; appliances, linens, clothes, oil changes. Call me a simple girl, but Sears met my needs.

To get back into perspective, when I asked for a 2nd mortgage rather than a refinance of my 5.5 percent mortgage to 11 percent, kim was aghast. She called her MGr in and I felt like I was buying a bad used car. Surely their product that was good enough for people who buy JAGs was good enough for me. They played good cop bad cop for awhile, telling me that my math was awful. An 11 percent loan on 250000 with 13,000 in costs was much more economical than anything else. MORAL OF THE STORY. These people prey on people in desperate situations. I went to another company and received a 7 percent 2nd mortgage for 15 years for total cost of 150.00.

We had to file Chapter 13 bankruptcy and have made every payment on time through payroll deduction but they continue to list us as late on our credit report and our lawyer has told them to remove it because they can't do that, especially since we are under bankruptcy. We found someone to refinance us with a lot lower interest rate and several hundred cheaper per month but the HBSC representative showed up in court and objected and for now it has been continued while we try to figure out what their basis is for it.

We financed 145,000 and owed less than that when we went into bankruptcy, we have paid them close to 25,000 to 30,000 per year for 2 years now under this Chapter 13 and they are still saying our payoff is 166,000. How??!!!! Where has all of our money gone?

They eventually foreclosed on my house - a house that had been in my family since it was built. They forced me into bankruptcy and if one person reads this and takes another route it will make me really happy.

Without my knowing it, for over a year I had two mortgages filed on my house --the one I actually signed and the one I'd cancelled with Household. After I contacted them, it took months for them to file a "release."

Our home that we have had since we were children, (1960's), is about to be foreclosed, and I need to have a solution to stop the foreclosure; Now they sent me a statement to have $18,000 by Nov. 30, 2005. I am a single mother, and care for my disabled brother. We are a simple family life, and our home is all we have.

They have called me 6 times today. Twice earlier this week. 4 times when I made last month's payment. Twice telling me that they got last month's payment. Each time, the person does not have the information I gave the last one I talked to. I thought there were laws regarding harrassment.

When I called back in June for a statement, I was told it was mailed. On July 1, HFC reported me 60 days late, which I was not. They tried to block my refinance efforts, and could not explain why I was reported late! I do not make partial payments, but my payments are not keeping up with the interest charged. I pay no less than $400 per month, but they wanted $598 in June, to cover interrest. My payments according to the contract were supposed to be $389.00. I was then told I was in foreclosure. How is this possible? This is July 27, and I still have not received a statement.

We have had this car loan for three years now. You would think they would consider our previous payment history and know that we honor our debts, but we're just in a catch-up mode right now from paying taxes. They are rude, arrogant, condescending, unprofessional, demeaning, threatening and the worst of the most unpleasant people with whom I have ever dealt. I called today to try to obtain my payoff information, and they refuse to give me that information until I speak with a customer service representative.

I guess I'll have a friend of mine who is a car dealer call and get that information and pass it along to me. I will NEVER use this company again for any type of loan. We will begin recording all our phone calls from them immediately.