CreditAssociates Reviews

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Edited by: Jana Lynch

About CreditAssociates

CreditAssociates is a debt settlement company that helps consumers lower and repay unsecured debts, including credit card, medical and business debt. Founded in 2007, the company operates in 45 states and Washington, D.C. It does not work with clients in Colorado, Connecticut, Minnesota, Vermont and Wyoming. CreditAssociates is a member of the American Fair Credit Council (AFCC), which sets best practice standards for debt settlement companies.

Pros
  • Money-back guarantee
  • Spanish-speaking reps available
  • AFCC accredited member
Cons
  • Not available in all states
  • Not for secured debts

CreditAssociates Reviews

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    2 featured reviews
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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Feb. 15, 2026

    I Googled CreditAssociates and they sent me a letter. Enrolling with CreditAssociates was okay. They told me it's gonna take four years to pay all the debts off. They said I pay $195 and $10 goes towards something. However, I have issues. The credit cards still send me a message that I'm still late on my payment. I need to call CreditAssociates to see if they didn't go through all the credit cards.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2026

    I got a bunch of letters from CreditAssociates. I called them and worked with three of their reps. They made it very easy for me to do the program. I call them and they answer my questions. Also, they send me messages to keep track of my progress. I'm in debt and it helps me by taking the stress off me. You don't have to worry. There's help out there.

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    Verified purchase

    Reviewed Feb. 14, 2026

    CreditAssociates was willing to work with me and I’m already done with the plan. It’s a good program to get into if you're in that sort of situation. It was an extremely positive experience and I would recommend CreditAssociates. They were very detailed and the information is very easy to find once you set up your account. If you have any questions, they will get back to you immediately.

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    Staff

    Reviewed Feb. 12, 2026

    CreditAssociates has been helpful. The rep explained the process very well. She helped me a lot. It was a good experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2026

    The enrollment process with CreditAssociates was not difficult and Devin, the rep, provided quality customer service. I’ve been working with them for about three months so I’m still early on in the process. But I’ve been very satisfied.

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    Customer ServiceContract & TermsBilling

    Reviewed Feb. 3, 2026

    We used Credit Associates. We were deeply in debt and they were our last hope. Everything was going fine and they were saving us "some" monies though their fees brought our saving down to almost nothing. But when they hit a hiccup with one of our creditors CreditAssociates failed us. Something (no one can tell us what happen) happen in the middle of payments on one settlement that caused the payments to our creditor to stop. No one from Credit Associates call to let us know there was a problem. We found the problem 4 months after the payments stop while we were checking out about another issue.

    When we called, CreditAssociates gave us the run around trying to find out what happen and what was to happen now. Every call we make we're told they will look into it and call us back. NEVER HAVE THEY EVER CALLED US BACK. After another 2 months without an answer, we closed our account with CreditAssociates. Now the creditor is suing us for the original debt amount. Credit Associates is giving us the run around again trying to get any information on our account. They got their fee for the settlement for basically doing nothing for us.

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    Punctuality & SpeedOnline & AppStaffBilling

    Reviewed Jan. 13, 2026

    CreditAssociates provided me the space to pay back my accounts and settle them. The program worked well, and all my accounts were settled. They were helpful and were able to negotiate with the card companies when I wasn't able to, and I was able to slowly pay back the account over time. I think it happened a little bit faster than I thought it would. Hopefully, I should get the negative remarks off my credit report sooner. At first, I felt like I didn't really know what was going on. Then all of a sudden, towards the end, there were improvements with the website. So, it was easier to figure out what was going on and how much I was paying and the percentage of fees that they were taking.

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    StaffBillingHonesty & Transparency

    Reviewed Jan. 13, 2026

    CreditAssociates has not contacted these people that were supposed to be signed up for the program and the companies have been calling me and sending me emails that my accounts are behind and that I need to make payment. I've been signed up with the program for about at least two months. They were supposed to take the money out of my account after they have negotiated with the creditors. I gave them a list of creditors that were supposed to be used and then they were supposed to pay them the agreed upon amount. They said that once I signed up, that they were gonna go ahead and start the process, but they did not. It was a horrible experience and I was very dissatisfied.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRatesTransparencyCommunication

    Reviewed Jan. 13, 2026

    I signed up with CreditAssociates. I initially talked to some guy that said my monthly payment was less, but I was satisfied with what Isabella from CreditAssociates said. That's why I went with her. Working with Isabella was straightforward and it was a good experience. I was impressed with her explanation of everything.

    CreditAssociates was gonna negotiate with my credit card companies, and I had a monthly payment of just under $300 for 42 months, but I don't know if they finished the negotiations with them. I haven't heard from anybody for the longest time, so I'm wondering what's happening. I need to talk to Isabella again because I'm getting hounded by my credit card companies about where my payments are.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2026

    I spoke to someone and they told me what CreditAssociates could do. They said they could lower my payments and that with their help, I could pay off my debts in a quicker time. I also looked at another place, but I liked what CreditAssociates said they were doing. My experience with them was 100% good. I have five of the creditors and every time my rep gets a good deal, he calls me and he stays online to answer every question. He's very nice and patient. He also takes the time to to explain everything. Communicating with CreditAssociates is not difficult. If I call them, they answer. I've been in the program for less than a year and it gives me peace of mind because they're getting through the program.

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    StaffBilling

    Reviewed Jan. 13, 2026

    I looked at a couple of companies and CreditAssociates was the first one I called. Their program is gonna help me from not having a bunch of bad debts on me and I won't have bad credit. The enrollment process wasn't too bad and everybody that called me has been nice so far. They take care of me and they're super helpful. To track my progress, I have a website I can go to, but I don't go to it that often. I let CreditAssociates take the money out and go from there.

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    Staff

    Reviewed Jan. 13, 2026

    I've done research on a couple of different companies that do what they do and I liked the way that CreditAssociates went about doing it. However, I didn't have a great experience with the first person that I was originally signed with, so I asked CreditAssociates to be switched to another person who then really did an exceptional job. I would recommend them.

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    Customer ServiceSales & MarketingPriceStaffBillingRates

    Reviewed Jan. 13, 2026

    I signed up with CreditAssociates to help me with my credit issues. I was skeptical at first because I hate giving out my information, but I had a good experience during the two years I was enrolled in the program. It was easy to work with them and while they didn't help me all the way, they helped a little. They got the one that I signed up for for my dental, then I had to call and cancel and the rep understood. I didn't want to cancel because I wanted my credit card to be redone, but I couldn't afford it. I'm on low income and 241 was too steep for me. Overall, I would tell people to try CreditAssociates if they have the money to afford it. It was good and if I had the money, I would have stayed with them.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Jan. 13, 2026

    CreditAssociates was a good experience. Everybody there was nice. I called them up when I tracked my progress and they did emails as well. The person I worked with helped me do a lot and I had no trouble with them. I learned a lot of stuff, and they helped me pay off my bills fast. I told my sister about CreditAssociates so she can soon join too.

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    Punctuality & SpeedStaffBilling

    Reviewed Jan. 13, 2026

    I went with CreditAssociates to pay my debt and while the application took one whole day, it was very easy. I also tried to call once and they helped me very quick. It was excellent. CreditAssociates helped me big because I have a lot of credit cards to pay.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffBillingTransparencyFollow-Through

    Reviewed Jan. 13, 2026

    I own a trucking company and its expenses were associated with my personal account. So I was in tons of debt. I saw a commercial for CreditAssociates and after making sure that it was valid through the Better Business Bureau, I signed up with them. They pretty much told me that they work with the creditors to get the best price or best reduction in what I owe to each creditor. I initiated one phone call and someone called me back to set everything up. The first person I talked to validated the three accounts that I wanted to work on. Once that company worked out a deal, he would call and ask me if was I okay with the price or the reduction they received. And it was done with the other two creditors as well.

    The program was based on how much debt I was in and how much I could afford to pay monthly. They said, based on my payments, I could have debts paid off in four and a half years, and it was pretty accurate. Initially, I didn't look at the fees that this company charged and I later realized that the fees were somewhat high. But I have no complaint about the overall process. Whenever I had any concern, they were pretty much a phone call away and I had no issues in getting in contact with anyone. I wasn't transferred from person to person and whatever question I had, it was answered.

    The only thing that I didn't like was the app associated with this debt relief. It wasn't accurate because my payment plan ran through the next four years, but when I spoke to people on the phone, they told me that it was going to end as of this past December. They said they'd get the app updated and that still never happened. But the program worked for me. Once COVID hit and the government programs changed, I had to go out of business and my American Express bill was $100,000. But CreditAssociates went in and reduced it to roughly $60,000. So I have no complaints about the program whatsoever.

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    Refunds & PayoutsStaffBilling

    Reviewed Dec. 25, 2025

    Since working with CreditAssociates, I feel a sense of relief, because I was drowning. I was unemployed since April, but I was still paying my bills. I thought something would have come up where I don't have to go through that program, because I've always had great credit. And it reached the point where I had no money left, and I needed to make that change. And so far, my experience with CreditAssociates has been great. They have been helpful, responsive, supportive, knowledgeable, and explained things properly. I'm not being pressured because they have enrolled in making contributions to the program, where they would attempt to pay off high balances.

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    Customer ServiceBillingRates

    Reviewed Dec. 24, 2025

    After seeing a few good points online for CreditAssociates, I figured I'd try it. I’ve been in the program for almost three years. It has made it easier to pay off my debt, but I don’t get enough feedback. I’m not tech-savvy and don't know how to go online to check balances, and I haven't heard from them much. I once emailed them and they didn't really get back to me. And when I call, they're difficult to get ahold of or to know my balance.

    They told me the program would be a little under three years, so I’m hoping February is my last payment. My credit hasn't really improved yet, but I’m assuming I’ll see a difference once everything is paid off. I'll get better ratings because I work with CreditAssociates. I would say they are middle of the line. I don't dislike them, but the truth will be the truth in February. If they try to extend my payments past March, I'll be mad.

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    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Dec. 19, 2025

    I signed up with CreditAssociates in 2023 to take care of four credit cards. Everything got off to a good start. Made $276 a month payments. It was broken into two, the beginning and the end of the month. Last January, I called and asked what I needed to pay to pay it off. And they told me $3,000. I wrote them a check for $3,000 on January 10th and never heard back from them until three weeks. I thought I was done. And now, they're saying that I’m not done yet.

    Another thing is that once I made that check payment, they stopped taking money out of my account. And now, they're saying that we still have a ways to go. And I asked them where they were for the last year. Because whatever I owe, I could have paid it all off by now.

    So, they reached out to me again yesterday by email. But I started a new job. And I only work three days a week. I can't be on the phone when I'm at work. I spoke to several different representatives. One woman could not give me a reason why they were coming back at me now after literally not speaking with me for a year. Did they just throw me in a file and forget about me? And then somebody's picked it up and said, “Hey, we can still get money out of this guy.” I have no idea. And they said they never received a payoff. And all the people that I spoke to in the past are not there anymore.

    I spoke to a lady yesterday, and she told me two of my accounts have been completely paid off, but I still owe them money. And I asked her who was in charge of my account, and everyone that I spoke to, from the person that got me signed up, they said those people don't work with them anymore. So, I don't know what to do next. They want me to make a payment by the 24th of December. And they said we're close to signing off on another one. So, it's just been a weird experience all of a sudden, and I was concerned.

    They've acknowledged that I made the $3,000 payment, and the lady I spoke to yesterday said there's no way that they would just agree to pay it off. And I asked her why they stopped taking payments out, and I haven't heard from them for a year. Literally, January 10th was the last conversation I had with them. They actually took money out of my account after a year. And I just checked on my account, and I saw the payment, and I was like, “Why did they start doing that again? I didn't authorize that.”

    They were supposed to get back to me and have a representative call me. I was getting angry. I told the person I talked to that I’m concerned about this whole thing at this point. And I was thinking, “Well, I'm just not gonna make any more payments. But what will that do to my credit? What could happen? I don't know.”

    Even in the last six months, I received credit card offers, and I just threw them all away. I don't want to get into that debt thing again. I was hoping that someone of authority would call me to speak with me. But the lady didn't know who she could connect me with.

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    Staff

    Reviewed Dec. 18, 2025

    I went on disability and so my pay has really decreased and working with CreditAssociates took a little bit of the burden off. It's been helpful. Their reps are good and I had a good experience.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Dec. 18, 2025

    I first saw CreditAssociates on Facebook, and so far, it’s been real good. It just seemed like it was the way to go. I have had no problems with them. I just call in if I had questions or concerns. If they can’t get back to me, they always call me back.

    I track all my progress on the app, which shows all the cards I turned in. My timeline is 48 months. I was hoping to be paid off by July, but I don't think it's going to be quite that quick. However, the process has been easy to do, and I would use them again if I needed to, though I hope I never need to.

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    Verified purchase

    Reviewed Dec. 18, 2025

    Everything went fine when I was set up with my consultant at CreditAssociates. It was a good experience.

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    Verified purchase
    Sales & MarketingOnline & AppStaffBillingRates

    Reviewed Dec. 18, 2025

    I heard about CreditAssociates online and became interested just to get my payments down. The enrollment process was easy. My interaction with the representative went well. They just seemed to know what they were talking about.

    I am able to track my progress on the app. This experience is giving me less stress. I would tell a friend or family member that it just takes the stress out of having to try and make all those payments.

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    Verified purchase
    Customer ServiceStaffBillingFollow-Through

    Reviewed Dec. 18, 2025

    I had several credit card bills and it was hard to make all those payments. I did research. I looked at the reviews and I asked a lot of questions before I just accepted. I’ve had a good experience with CreditAssociates so far. It has really worked for me and helped me get out of a bind. They send text or emails to let me know how each one is coming, or I go online and check to see how much I owe on each account.

    I have one last thing that we're trying to get done. Sometimes I have to call to get the information that I need, but they actually carried through and got my bills paid off. CreditAssociates did what they said they would do. My biggest learning experience was not to let the bills get high and just seek help before it gets so bad.

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    Customer ServiceContract & TermsSales & MarketingStaffBillingTransparency

    Reviewed Dec. 18, 2025

    I’m on a fixed income, and I had extended my credit card way over what I should have. I saw an advertisement for CreditAssociates saying they could help cut the credit card bill in half, so I called them. They explained what they might be able to do and what the arrangements would be. They told me it would probably be a while because of the interactions with the bank. We made an agreement, and I set up a payment.

    The gentleman I spoke with was really nice and considerate. He gave me a case number, and he said, as soon as they got everything ready, they would contact me. And so far, I haven't heard anything back from them. They have a website and it showed an update that they got the papers ready to send to the bank to see if they'd accept the offer. I understand that things like that take a while. So far, everything's been positive.

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    Customer Service

    Reviewed Dec. 18, 2025

    I called CreditAssociates based on the experience of my niece, who was already using them. And so far, everything's going smoothly. They're handling all my debts. So, I'm almost debt-free. The debt consultant explained fully what the details would be and how long it would take. It was straightforward. What bothered me a little bit was that they don’t reach out to me verbally a lot, but they did what they told me they were gonna do.

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    Staff

    Reviewed Dec. 14, 2025

    I searched for CreditAssociates online to see if they could help with my debts. The experience with them was good. The process from application to approval wasn't that long. They saved me from stress and helped me save some money. They’re good with what they do.

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    Customer ServiceStaff

    Reviewed Dec. 14, 2025

    The person I initially talked to kind of put me off. He said that he would call me back 'cause he was finishing up with another client but then I never heard from him. In his defense, I may not have recognized the number when he called back, so I didn't answer. I called back, and the second person was very nice, affable, and easy to talk to. I liked CreditAssociates because I had already consulted another consolidation company and they wanted like $400 more a month. However, I ended up going bankruptcy and so, the account never got set up.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 14, 2025

    A friend told me about CreditAssociates, and they were the first ones I looked into. I’ve been with them for over a year, but I’m not happy with the service. When I first set up, I told them I wanted certain things paid off first because they were hurting my credit score, and they ignored that. They are still doing that to this day.

    The company does not listen. When you tell them to do something, they just hold off and do what they think is best. Every time I call, it takes forever, and if they keep just doing whatever they want, I might just cancel.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Dec. 13, 2025

    I completed the program with CreditAssociates in November. At first, I was paying double. So, when it got a little crazy for me at the time, instead of me just stop doing it, I just called CreditAssociates. I was trying to see how it worked. I would ask questions and tell them what I can, what I can't afford, and once they gave me some good numbers and good results, I just went ahead and went with them. The representative I talked to was honest. Every question I had about the program, he had good answers for me. Everything went smoothly.

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    CreditAssociates Company Information

    Social media:
    Company Name:
    CreditAssociates
    Address:
    5050 Quorum Dr., Suite 700
    City:
    Dallas
    State/Province:
    TX
    Postal Code:
    75254
    Country:
    United States
    Website:
    www.creditassociates.com