Chase Mortgage

Chase Mortgage Reviews

Author pictureAuthor picture
Author picture
Written by
Author picture
Edited by

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating
3.6 out of 5
See all 1,960 reviews & ratings

About Chase Mortgage

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.

    Pros & Cons


    • Loans available in every state
    • Variety of loan types and terms
    • Rate discounts available for existing customers


    • No branch locations in Alaska
    • Pre-qualification requires a hard credit check

    Bottom Line

    Chase has mortgage options to fit various different needs, and you can check rates, start an application and upload documents online. However, you’ll need to speak with a representative for some services.

    Featured Reviews

    Port St Lucie, FL

    We tried Quicken Loans, they just ripped us off, no customer service. Chase has worked with us and made refinancing easy and painless. We met our closing agent at a restaurant nea...

    Read full review
    Spokane, WA

    I refinanced with Chase Mortgage and had no issues. They came to my house to go over the paper work saving me a trip to the bank. Everything was explained efficiently. When there ...

    Read full review


    Chase is transparent about interest rates and APRs for most of the loans it offers. (A loan’s interest rate is how much it costs to borrow money annually from a lender, expressed as a percentage of the loan amount. APR, or annual percentage rate, is the “real” cost of the loan, including interest and fees.)

    Rates from Chase vary based on your loan term, credit history, mortgage type and where you live. You can see current rates for your area (based on a generic borrower profile) by entering your ZIP code on Chase’s website.

    You can also use Chase’s mortgage calculator to get a rate and payment estimate for your specific situation. However, we couldn’t get this calculator to display every available loan option, like FHA loans, when we tested it.

    Check out current mortgage rates to compare Chase’s offerings with the national average. Because rates are relatively high in 2022, many borrowers are considering adjustable-rate mortgages (as of publishing, there’s an increase in borrower interest for this mortgage type). When rates are low, borrowers tend to prefer fixed-rate loans so they can lock in an ideal interest rate. Either option is available from Chase.

    Over the past few years, Chase’s average home purchase loan rates have been slightly below the national average. In 2021, its average rate was 0.19% lower than the average nationwide.

    Chase average home purchase rate vs. national average

    YearDifference from national average
    2021 -0.19%
    2020 -0.09%
    2019 -0.11%
    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process

    Getting a mortgage through Chase often starts by getting pre-qualified online or in person at your local branch. This lets you know how much you can borrow based on your income, employment, credit and bank account information.

    If you’re already a Chase customer, some of your information may already be filled in on your online forms, which can save you time. However, it’s worth noting that Chase’s pre-qualification process does involve a hard check on your credit, so this may affect your credit score.

    You can also move forward with the process and submit an actual loan application online, uploading documents through your computer or your smartphone’s browser. After you submit an online application, you’ll get a loan estimate, and a home lending advisor will contact you to complete the process.

    If you prefer to go through the process in person or by phone, you can get preapproved through Chase’s Homebuyer Advantage Program or submit a full application that way. Simply call or go to your local branch to work directly with a home lending advisor.

    Chase also offers a Closing Guarantee. If you’re eligible for the guarantee and your closing is delayed, Chase pays you $5,000. You may also be eligible for a Chase Homebuyer Grant, which gives you $2,500 toward your new home.

    Chase Mortgage application features

    Online application
    Mobile document upload
    Physical branches 49 states
    Publishes minimum rate on website
    Rate lock 30 to 90 days
    Pre-qualification (no hard credit pull) X
    Certified approval letter

    Loan types

    Chase primarily provides 30-year conventional loans, but it offers a variety of conventional and government-backed loans for purchasing a home or refinancing your existing mortgage, including:

    • Chase DreaMaker loans
    • “Standard agency” loans
    • FHA loans
    • VA loans
    • Jumbo loans
    • Refinance loans
    • Cash-out refinance loans

    Chase’s fixed-rate mortgages have 15- or 30-year terms. The company’s adjustable-rate mortgages have 30-year terms with fixed rates for the first five, seven or 10 years.

    In 2021, potential borrowers initiated 180,886 home purchase loans with Chase. Of these, 65,673 (about 36%) were actually originated, and 5,965 (about 3%) of the applications were denied.

    Loan applications for home purchases only by year

    Home purchase applications 180,886 131,425 185,738
    Home purchase loans closed 65,673 55,320 72,156
    Home purchase applications denied 5,965 6,338 9,432
    Home purchase preapprovals denied 0 0 0
    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.


    Recently, the majority of Chase’s home loans have gone toward refinancing — in 2021, about 73% of Chase's loans were refinance loans or cash-out refinance loans. This isn’t uncommon, though. In both 2020 and 2021, the industry leaned more toward refis due to low rates, but this trend is likely to slow down given the rate increases in 2022.

    Home purchase vs. refinance loans by year

    Home purchase loans 25.36% 25.11% 38.19%
    Refinance loans 52.82% 53.60% 20.81%
    Cash-out refinance 19.88% 15.91% 26.65%
    Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.


    Chase considers your financial qualifications and creditworthiness when evaluating your mortgage application. The company takes into account your credit score, loan amount, loan type, loan-to-value ratio, location and other factors when making a lending decision. Overall, its qualifications tend to fall in line with industry standards.

    National mortgage requirements by type

    Min. credit scoreMin. down paymentCompare with other lenders
    Conventional Typically 620 Typically 3% Mortgage lenders
    FHA 500 3.5% with 580 credit score FHA lenders
    VA Set by lender (often 580) 0% VA lenders

    Chase also offers DreaMaker and standard agency loans, which are conventional loan options with down payment requirements as low as 3%.

    • DreaMaker mortgages come with flexible credit guidelines and a possible $500 Homebuyer Education Benefit, but other requirements, like income limits, may apply.
    • Standard agency loans are available to people with higher credit scores, and one person on the loan has to be a first-time homebuyer if you want a down payment below 5%. Education requirements may also apply.

    Chase does not offer USDA loans at the time of publishing — if you think you might be eligible for this type of loan, read our guide to USDA lenders.

    Cost and fees

    While the interest rate is often the biggest cost consideration when choosing a lender, you’ll also want to think about other costs and fees. Chase doesn’t publish these costs online, but you can expect fees to vary based on your overall creditworthiness and financial qualifications.

    You can use an interactive mortgage calculator on Chase’s website to preview your future monthly payment and closing costs based on your home price, down payment, ZIP code and credit score. (Overall closing costs are likely to equal 2% to 6% of the total loan amount.) Mortgage fees make up a portion of these closing costs.

    Chase also offers a Relationship Pricing Program, which helps existing Chase customers earn up to 0.5% off their mortgage rates.


    How does Chase Mortgage work?

    To start, you can visit a physical Chase location or Chase’s website to get pre-qualified and see what kind of mortgage you qualify for. If you choose to move forward with Chase, you can get a preapproval letter by phone or in person or go straight to a loan application.

    Is Chase Mortgage legit?

    Chase is a popular mortgage lender with locations nationwide. It offers competitive rates, and it’s registered with the Nationwide Multistate Licensing System (NMLS #399798), where you can see regulatory actions taken against it. At the time of publishing, no regulatory actions have been taken against Chase since 2017.

    Where is Chase Mortgage available?

    Chase Home Lending is available in every state and Washington, D.C. (Even if there are no home lending advisors in your area, loan services are still available by phone or online.)

    Chase Mortgage Reviews

    ConsumerAffairs has collected 1,960 reviews and 3,978 ratings.

    • Recent
    • Oldest
    • Most helpful
    • Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Chase?
    • 4,349,265 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    profile pic of the author
    Customer Service

    Reviewed Oct. 24, 2023

    I have a mortgage with Chase, they requested a master policy from my condo. I give to them, they requested after a week a flood master policy, give to them, after few weeks they requested a flood policy only for my condo and extracted 2500 dollars from my escrow account, I bought a flood policy and they returned the money. I asked if was something else they need. They said is ok you ok, a week later I saw 2800 dollars extracted from my escrow account. I called and asked what is the problem now, they need a ho6 insurance.

    Thanks for your vote! Report
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 1, 2023

    Where do I start… Please families that are going through a hardship in life stay away from Life Event Chase Department. They offer loan assumptions. It was an awful experience. They waited 7 months to send me a denial letter after pulling my credit twice and asking for documents after documents. Which was very stressful. Imagine I am going through a divorce. They have asked me to get signatures from my ex twice, which was very difficult already to get. The worse one they asked for me to sign and agreeing on a payment for buyout which was not even in my divorce decree. I was thinking this must be a good thing. Underwriting reviewing my documents for weeks, that's it. I am good. I was wrong …

    What made this traumatizing is that they also sent my ex a letter that my loan was denied when I am the only one on the application. We are not even in good terms. I was shocked, hurt and I felt like like this is totally invading my privacy. So embarrassing. Imagine this house would be the only debt on my credit. I'm a registered nurse. I making 100,000 a year, my monthly payment is very low. I had a interest rate of 2%. I have been paying my mortgage myself reflecting on my bank account for over a year and a half now. Never late and my credit worthiness is more than enough. The only reason I think I was denied, would be in the bank best interest if I sell the house. They sent my ex that letter so that he can be well aware. Per the court order if I can’t get another loan selling is my only option. They honestly don’t care about your situation even when I am well qualified.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Mortgage Lenders delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.


      Reviewed June 9, 2023

      We have had flood insurance for years and, for no reason, they are claiming it was not paid even after we verified the payment was made on time? Their game is to transfer you from department to department and they are all "Clueless"? Don't do business with Chase, they really suck!

      Thanks for your vote! Report
      Customer ServicePunctuality & SpeedTransparency

      Reviewed Jan. 8, 2023

      I have been a customer of Chase for over 10 years. I am diligent about my spotless on time payments. I set up an automatic payment monthly but decided to change to biweekly payments. Chase for some reason reversed the payment and when I checked my account was a month behind. After this mishap was sent foreclosure notices consistently and mortgage help options. I sent a very nice message to Chase. I currently want out of my whole mortgage. They are not understanding that the automatic payment is an issue and needs to be fixed. There was no reason to reverse my payment. There was no communication on their part to waive or fix it.

      I have never been late with my mortgage for 10 years. The minute I choose to change and get ahead of my mortgage payments this happens. I don't like the limitation on the dates or amounts to pay your mortgage as well. Credit card apr is high and will keep you in debt. Other banks offer a early deposit Chase does not. I need help coming out of this bad umbrella corporation. Pick any other bank but Chase my new home mortgage will not be Chase ever again.

      Thanks for your vote! Report
      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed Dec. 21, 2022

      I am not surprised Chase is so low on ratings. I was a victim of their scam, I applied for a mortgage, got conditionally approved by Savanah. A week later she left a male took over but they were not offering the 1% buy down like Rocket was advertising so I went with Rocket. But then came back to Chase to finish my already conditionally approved application not expired till January 03th 2023. But was told application was expired and new application needed, got a new team who promised to close in 3 weeks, they took $500 from my card then another $1, ordered appraisal way before conditionally approving me. A week later underwriting comes up with 12 new items first underwriter never asked and then it's a whole different story. Now I will loss 5k for DD money.

      They promised they will close on time and then took $501 from me in addition. Do you all even have a conscience? How will you sleep at night knowing you made a client lose 5k in DD money all because of your fault. I only came back to chase since I knew I was already conditional approved and had my items I was asked already laid out. You should not have ordered appraisal charge me before being newly conditionally approved then the broker barely sent me a casual email with list of new items like no courtesy no compassion and we are talking about a 310k home with 10% with someone who has 796 credit. I could not sleep, I emailed them back and forth, I was literally losing my mind during these inflation to lose $5501 in funds and lose the home. It's unbearable. I would not wish my thoughts and feelings to my worse enemy and I own a townhome outright I could have used to get equity, Chase assured me they will close on this new purchase.

      I wish you all a happy holidays. Mine is definitely gloomy and we wonder why folks kill themselves? Some underwriters and brokers have no courtesy whatsoever towards the clients, especially when you meet a good client don't take out your other frustrations on them making it hard for them to get a loan and have a home and be happy. I honestly think this new team I got my second go around came straight from hell. They had 12 more items, how can two teams from the same company be so varied? It is mind blowing. A month ago I was conditionally approved and a month later I cannot even be conditionally approved with the same everything? Unbelievable!!!!

      Thanks for your vote! Report
      Customer ServicePunctuality & SpeedStaffLoan Process

      Reviewed Aug. 11, 2022

      Where should I start...I went with Chase for the low rate and I've also been a 20+ year customer of theirs with my credit cards and business accounts. I've also worked directly with Chase as a consultant helping them build their Customer Journey Analytics capabilities so they could monitor + improve their customer experience...Oh boy does their Mortgage team need help, first off stay away if you get a Loan Officer named Tom G. This man is a liar, lazy, and will not return your calls or your title company's calls at the most crucial moments of the loan process. Downright thievery that a person like this will now get commission from my loan for essentially doing nothing and putting me through hell.

      So I had a 24day start>close date period. Upfront I provided very early all documentation a typically underwriter needs to approve funds (all statements all transfers, all cleanly highlighted w/ comments that even a child could follow the money). This also included gift funds from my partner + my father that represented less than 10% of the down payment, gift letters were signed + account & transaction info from the sources were provided to Chase 18 days before closing. EVERYDAY from the start of this process to the close date, I called everyday to make sure chase had everything they needed as soon as they needed it, and EVERYDAY the response was "everything looks good".

      So my funds fully cleared in my account well in advanced of close date, now we get to the week of closing...I call Chase 4 days prior (no answer from my loan officer/case handlers), 3 days prior (again no answer or call back), 2 days prior (no answer), 1 day prior (no answer), DAY OF CLOSING -- I get a call from my Tom. G saying "underwriting has not approved the funds." I ask why? "Your father's gift funds come from a business checking account" to which I respond yes it does, I told you this 3 weeks ago (via gift letter + account statement) so what has changed? To which Tom replies "I don't know. This must be new, I've never seen this before in my 10+ years working at Chase".

      So close date is not met, Chase says "we will escalate and this will probably get passed, give us time", so I set a new close date 2 weeks later. 6 days pass at this point, and every attempt at me calling (3 times a day), my real estate agent calling/emailing, the title company calling/ responses no answers. The amount of stress this creates cannot be articulated in a review, imagine finding your dream house, having the money for that house, and nearly losing it because of some bureaucratic, inept and unemphatic people having you essentially "stuck". I couldn't sleep for days, my partner couldn't sleep for days. Everything was hinging on this company to sort through their problems AND WHAT MAKES IT WORSE? The whole team I get NOTHING but silence from my Loan Officer, NOT EVEN A COURTESY CALL.

      Does it end here though? Just getting started...5 days before new close date, the loan finally goes through. Now all Chase has to do is complete their paperwork, send to title, and we can close (should be easy right?). 1 day goes by, no paperwork...Title company gets livid, emails them 3-4 times a day asking "where is the paperwork"...2 days go by, title company finally gets a response "we're having technical issues, should be resolved soon". 3 days go by paperwork gets sent to the wrong place...4th day paperwork is finally sent to title, I rush to the office to sign with notary, get through all the documents until the very end...Chase had sent 1090 tax document they wanted me to sign...1 of which was for someone WHO WASNT ME...notary says "I have to sign all documents", which I will absolutely not sign someone else's tax documents.

      Get title company on phone "this is what chase sent them". Call chase their 1st response "talk to your title company", to which I say "You sent the documents, transfer me to someone who knows what they're talking about", no managers/or my case workers available, said "they will call us back". Now sitting in the notary office for 45min when Chase finally calls to say "that was our mistake, please shred those documents"...finally everything pushes through and house gets closed.

      But does it end here? I wish it did, you see Chase has this policy they advertise "Closing Guarantee, if your house doesn't close in 3 weeks you get 2,500+ dollars reimbursed". So did I get reimbursed? Nope. Did I file a formal complaint? Yes. Then the escalations department does pretty much nothing, despite me sending proof of their whole ordeal with emails, pictures, statements, etc...their final response your Loan Officer Tom G. says you don't qualify as it was "out of Chase's hands" and your "funds were not ready in time of closing". LIAR, FRAUD. Now I will be blasting the airways sharing this with everyone I can reach, stay away from Chase Mortgage, stay away from this Loan Officer, a company like this should not be treating customers this way...

      Thanks for your vote! Report

      Reviewed Aug. 10, 2022

      I sent ~$70K to Chase to pay off my mortgage through the Navy Federal Credit Union. The payment was processed, but Chase lost my payment OR put it in a escrow for future payments. They said I sent the check to the wrong address. Why wouldn't they send the check back with a letter saying that instead of taking my money. Chase used to be a good company, but they've gotten greedy. I noticed that when I experimented with using them as my bank. I was in the process of setting everything up and suddenly I was hit with fees. I closed the account that day.

      Thanks for your vote! Report
      Customer ServiceStaffLoan ProcessRates

      Reviewed April 17, 2022

      I have been Chase credit card customer for long time and they kept sending emails of pre approval of home loan. I decided to apply for home loan since they are interested to give me home loan. As soon as apply with more than enough down payment in hand, excellent credit score, super clean background history, excellent work and taxes history with no back pending taxes and with low debt. They gave me the worst nightmare of stress since I applied online. They made me payoff all my debt with my savings. They don't answer or call back properly, they gave me all types of excuses and postponed closing date for 4 times.

      Home lending people's names are weird. Their voicemail greeting message is foreign person voice, but when you actually talk to them they sounds like pure Americans. That's wasn't the issue but it feels awkward. For very very very small reason that doesn't make any sense they will deny your application. They took over three months just to tell me my application has been denied after giving myself and my family lot of stress. Made me submit all same documents over and over. The entire time of process they kept telling me everything going smooth and almost approved.

      After all I contacted a local mortgage broker office he said Chase is the worst place to bank and apply for mortgage. So by taking my review with my recent experience with them I urge everyone avoid chase. Go with someone else even with few points higher interest. You will be saving so much of stress and headache in the process of your home purchase.

      Thanks for your vote! Report
      profile pic of the author
      Customer ServiceLoan ProcessRatesTransparency

      Reviewed April 13, 2022

      I have used Chase for 3 home loans over 25 years with great outcomes and super customer service. Not this last time!!! Horrible experience from start, included my wife and her income on the original application, she was left off. We paid cash for a $900K home and was requesting a $125K loan for improvements.. Days would pass without my application was worked. E mails were sent to explain some questions were ignored, Calla never returned. Most frustrating process I have ever had. My 45 day lock expired without any heads up. Statements sent in were not used to clear issues for weeks. Attempted to tell me my wife couldn't be used to validate income as she had a large loan against her?

      They used the incorrect SS # for her. Put us in a major panic as we assumed our credit or ID was hacked. Was asked to get a letter from my stock broker, I have a self directed IRA, that my dividends will support this $450.00 a month mortgage payment.. Felt like as a retired person with a portfolio of over $1M proven $88K gross income tax returns was a credit risk. Maybe our age didn't measure up to the Chase standard?? After over 50 days of frustration and getting worse and worse communication and zero end in sight, and the unprofessional customer service we had to experience!!I Asked for the madness to end and return my $500.00 deposit!!

      Was told last week Chase will NOT return our money and not one manager, who I shared all the emails with, didn't care or must accept the poor level of customer service we were given.. Do NOT use Chase on line. Go to a local branch and deal with them. Chase, I feel, as interest rates began to rise, they intentionally made this process unbearable to force me to fire them, saved them a grip of interest and keep our $500.00 as well. Win win for them and that's how they reward poor customer service and questionable loan practices. We will cut up all Chase credit cards and tell anyone and everyone to look elsewhere for a HOME LOAN.. In conclusion.. who had more risk? $900K zero debt home owner or Chase lending a loan for $125K?

      Thanks for your vote! Report
      Customer ServicePunctuality & SpeedStaff

      Reviewed April 6, 2022

      We had used Chase for several previous mortgages, and had generally positive experiences. This last time, however, was the worst. Our lending advisor was completely unresponsive and would ghost us for weeks at a time. When they did finally respond, they kept asking for the same documents repeatedly, and could never answer what else might be needed to satisfy their underwriting department. Initially we had signed a rate lock agreement, and they seemed to do everything in their power to ensure that we would not close before that agreement expired. At one point they suddenly declined our application for "incomplete documents" several weeks before the stated deadline to produce documents, after ignoring our questions about what documents they actually wanted for several weeks before that.

      They referred to this as a "communication issue" then offered to quickly reactivate our application and expedite it, but of course not at the rate for which the rate lock would have still been in effect. We finally walked away from them. Beware of using Chase particularly if you are self-employed, and be very wary of their rate lock agreements.

      Thanks for your vote! Report

      Start your home buying journey. Get matched with an authorized partner.

        Loading more reviews...
        ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
        1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed July 6, 2022.

        Chase Mortgage Company Information

        Company Name:
        Year Founded:
        270 Park Ave
        New York
        Postal Code:
        United States