Chase Mortgage Reviews

Do not do business with Chase unless you want your credit score trashed. We were with them for over 20 years and NEVER made a late payment with the exception of our last payment when we obtained a reverse mortgage and paid them off. It was 15 days late due to slow paperwork. Our credit score fell 100 points for 1 late payment. I contacted them and asked if they could forgive that one payment and their answer was absolutely not.

I see that others are having the same experience that I have. Chase Mortgage gave my father, who was 81 years old at the time, a 30 year home equity mortgage, interest only for 10 years. And now that he is 91 (and deaf), his principal payments started and they are 3 times what he was paying. The mortgage alone is 62% of his total income. They gave him this loan with no income verification that he could pay it back but now do not want to do a refinance to help him stay in the house, rather, they are giving him the run around for documents for a refinance. I have sent the documents 4 times, updated ones, and they keep asking for more. Then they sent him a letter saying that they are happy to help him with the short sale "he requested", just sign more papers.

I am a REALTOR, Chase is the worse mortgage lender! They are incompetent, asking for items they already have. They do not know the meaning of "time is of the essence", and are requesting water well documentation which the state does not require. This has been going on for 3 months!

After this ridiculous experience I will never use Chase & I will go out of my way to spread the word to everyone I know, about how Chase has mistreated us!! I have been waiting to sell my house to a couple getting their mortgage through Chase. They have been lied to over and over, pushed back our closing dates numerous times, my realtor has been rudely spoken to & lied to. I've paid for unnecessary storage because of false dates I was given from Chase, wasting my time and money! It seems David ** & Scott ** are the laziest mortgage reps on the planet! I am outraged that I even have to write this, but currently this situation has been nothing but a huge headache.

First I must say, Linda of Clever MO posted on Aug. 12, 2015, I am going through the exact same thing. My home was financed by Chase Mortgage out of OH. I move out of the home in Charlotte NC in June 2009, after losing my job and getting the run around with Chase for about a year not wanting to allow me to enter into some hardship program that would lower my interest rate so that I could remain in the home. I receive a foreclosure letter letting me know that the home was in foreclosure and a sale date was set. Well I then received a letter from Brock and Scott (Chase Mortgage attorney) saying that the sale date was pushed out a whole year.

I have had a mortgage with Chase since October 30, 2009 and it has been a total nightmare. To start, at the closing, their lawyer told me what my payment would be, I saw it on the documents. I sent the payment in on time for 4 months. Then out of the blue I get a call from them telling me that I was in arrears and wasn't paying enough. I ask why I wasn't notified. They gave me the address they were sending notices to and it turned out the notices were sent to the house I sold, which Chase did not finance, instead of the house I purchased. Not only that, it turned out that I was in the system under a different last name, not the name on all my documents that are legal documents. It took me 4 years to get that changed.

I always make the payments through Chase online using my checking account. In this case it has been two payments to the principal that has been rejected. They block my payment option and are blaming my bank. I called my bank, but I don't have any problems. I always paid my Chase credit cards with the same account and even my mortgage with the same account and now they blocked my payment option until March 2016, and want me to send a letter with a proof of funds from my bank. Which is incredible, because if I don't have funds I am not going to send extra payments to the principal? It's a waste of time to deal with a bank that don't help their customers to solve a problem. I can't even send a message to them because they have communication issues.

Chase required me to pay a 'shortage' on my escrow account. Based on their escrow analysis my account would fall short of the cushion (Chase requires the RESPA maximum allowed cushion of 1/6 of total payouts). The only reason I was falling short was that Chase pays the property taxes the month before they're due. If they paid them on the due date my account would never fall below the cushion. When I called to explain this I was effectively told that they're legally allowed to screw me over like this. So now I effectively have to pay another month's escrow payment for absolutely no reason. VA doesn't require interest be paid on escrow accounts so Chase will use the extra funds to make themselves a little more cash and I get nothing.

All was well with CHF home mortgage until 18 months ago when I began sending a separate principal curtailment check (to knock down my principal balance) with regular payment check. The trouble began and continued for 5 months running. They threw the extra principal into escrow. This took extraordinary time and effort on my part to rectify. Sat on phone Mondays for about 12 weeks, continually repeating my problem to new people. After 5 months, voila! They applied the extra check where it belongs. These people are all about home mortgage & this should never have become a problem but it is for THEM.

I will be very quick. Resume: Don't go with Chase or you may lose the home or the Down Payment!!!! First I want to recognize that this is my fault because I trust Chase and I thought that it was a Bank that care about their client. I did not do my homework and found later that I made a very bad mistake by choosing this bank.

My husband and I paid off our Chase mortgage in April. At the time, papers were whisked away from us and we were told they would handle everything as far as the payoff and recording. I just found out the documents were never sent to a location in another state instead of to us. Chase is in possession of them.

I have been banking with Chase for 10 years and I didn't think I will get this kind of treatment. It takes 2 weeks when others take 3 days. They have so many overlays so your loans will get rejected anyway. Please avoid it at all costs.

This company is like a vulture. They pretty much kept kicking me down, when I lost my job. Was still paying on time with my savings but contacted them about my situation. They immediately jumped on me. Had it not been for government laws, I would have lost my home. Can't wait to pay off this mortgage, and say goodbye to Chase forever. I will never purchase any of their financial products ever again and discourage others from doing so as well. I assure you they will find every way to squeeze every last penny out you, if they can. They do not care about their customers, only their bottom line.

I am writing to see if you can assist me with my problem or if you can recommend an office that can. I have been disputing this matter for several years and I am tired and frustrated with dealing with it and desperate to receive a satisfactory resolution. Please see the following for my story. The Hoffman Law Group was the law firm that was representing me with my case against JPMorgan Chase Home Finance. The information that I have regarding the case that evidently is filed is as follows: Filed in May 2014. US Federal Court MD Baltimore Division. Case **, Case name: **, ET AL v. JPMorgan Chase. The case could be filed using my name or that of my father's, Johnny **, Sr. I have full authorization to discuss and handle everything regarding this matter. I can provide documentation of such if necessary.

I lost my job, applied for help thru Chase to save my home from Foreclosure, approved for Forbearance Plan, but now they want me to Short Sale and sent me papers stating that's my only option. So I place it for sale. Now they want a hardship letter stating why "I" want to Short Sale? These DA's should look at all the past Documents before inquiring or calling people. One DA here doesn't know what the other one is doing!! I have an offer on my property but Chase is dragging azz to complete it all.

I have banked at Chase for nearly 10 years and thought Chase was great. On the flip side, I have also been a great customer of Chase. I've never overdrawn any of my accounts and have completed every market research survey Chase has asked me to complete. In August of 2014 my mortgage loan was sold to Chase Bank. In early July, I began the process of requesting that the PMI on my loan be waived. I completed the paperwork and mailed the $450 check to Chase to order the appraisal. The appraiser completed the appraisal of my home right away and then things quickly went downhill. After about 2.5 weeks, I started calling Chase to see if the appraisal came in. Each time, I received a different answer. It was obvious that the customer service reps were not given the information necessary to appropriately answer my questions.

Applied for a coop mortgage with Chase back in May. Today is August 20th and guess what: still no closing date. There are still issues. No communication from staff. They are the worst!!! Never again.

To be short and not so sweet my employer downsized and I was laid off 3 yrs. short of retirement. I was able to retire early but it made me strapped for keeping up with my bills so I to do a short sale because I couldn't afford my home any longer. The short sale is now going 6 months due to Chase has requested the same paperwork from my real estate people and now after just filling out the same paperwork someone has called my real estate company and said that I have canceled the short sale. WHAT THE HELL IS GOING ON WITH THIS COMPANY.

We owned our home for 17 yrs. Shortly prior to the economic crisis that was going on in 2008/2009, we refinanced w/ Chase. After doing so, my husband job was getting hit with the economic situation, as well as myself (which I working 2 jobs 60 hrs per wk, 2 days off per month)... Long story short, we called countless times to ask for help or remodification, but never heard back from them. By July 2009 we were 90 days in the rear, we left our 4 bd. home, with only basics for my husband and myself. Thankfully our children just moved out, we didn't have to drag them into this mess with us. Left furniture, tools, school items that our children made.... just about everything... to downsize to a small apartment, which took us 1 year to save up for after we left our home. We declared bankruptcy in June 2010, which our home was included in.

Chase was my mortgage holder for the last 4 years and made all my payments on time. I was in process of selling my house and moving across the state and made one late payment. I was also having a home built, but since the late payment was made it ruined my credit score. Chase was in no way willing to work with me on improving the credit score, even though my lender told me other buyers had similar circumstances and their bank would work with them. Thanks a lot Chase. Now my family and I will most likely lose the house we are having built. I would highly recommend never doing any kind of business with this company. Also, none of the customer service agents were understanding about my situation and they all sounded like robots. "I am sorry to hear that sir, but I can't help you. We must report to the credit bureau."

All they rather do is go back and forth. This isn't right. That's not right. Been about 4 or 5 months. 2 months in already start threatening letters. Now a lawyer sent that Chase wants 156,000$ in full. Been in my house about 12 years. Refinance with Chase 8 years ago. Downhill since paying a 7.87% interest and they won't do nothing but threaten to take house. I will never do deal with Chase again and I'll make sure friends and family don't get caught in a scam company.

I have been with Chase Mortgage for 11 years now. Always paid on time more than what is due. Credit score upper 700. Wanted to refinance to pay for a bathroom addition. I contacted Chase on May 15 and started the refinancing. We owe about $74,000 on the original note. With the bathroom addition I needed to add $17,500 to the note to pay off a note I acquired to pay the contractor which I did not think was a problem. I had to fax them the past 2 years tax forms twice. They wanted to know all of my assets and income which I can understand. Their appraiser appraised our house at $186,000. You would think it would be a simple deal but apparently not with Chase.

I was shopping mortgage rates. I first called and got the best rate that my current mortgage holder could offer. Then I called my bank, Chase, who I have been with for more than 15 years and who I have many checking and savings accounts. I was on hold for more than 15/minutes, no problem, they were busy. And then 'Dave **' blasted on the line and bombarded me with a ton of unapplicable questions. Yet he had no idea what I was even really calling about. After he finally got done ranting and talking over me I explained to him that I was shopping rates and that I was quoted a great rate from my current lender and wanted to know if Chase could meet or beat it. It was that simple. I gave him all my personal information so he could confirm I was a Chase client and he could pull me up on the computer and get a 'value' of my home(s). He had everything he needed and I knew he could have easily given me a quote right then.

When I first purchased my home the loan was through another lender. They ended up shutting down their mortgage side and sold out to Chase. I should have immediately looked for another lender being my credit was amazing at that time. My parents had awful experiences multiple times with Chase. They were able to get away from them just to have Chase purchase the mortgage AGAIN!! They raised the mortgage on my parents a second time. They eventually got away from them and haven't had any issues. But, me being a first time homebuyer I was naive. I was doing great with my mortgage for the last 4 years (when Chase took over). I unfortunately had some trouble and turned to Chase for a loan modification. I was approved for $250 lower than my current mortgage. I thought "GREAT!! That would help significantly." I just had to make it through the 3-month trial period. No problem.

Feb turned in modification loan package. My home was in foreclosure, paid off what I was behind in March 2015. Since then waiting for 6 months for a decision, but in this six month of waiting I've been faxing over and over documents. I believe they're full of it. My lawyers advise me that "9 out of 10 you might be approved, it shouldn't take this long. They're just seeing how far you'll go with this since you paid off what you're behind in." Why should they help you? If you want to lower your rates, go through a real bank, at least they'll tell you upfront. Just today Chase just asked me to fax the RMA again 8/3/2015, which I faxed Feb 16, and March 7, because they can't see from fax or can't read it, or some bull excuse. Chase should be sued. And if you escrow your mortgage and taxes to your payment, you better watch if they say you are in shortage. Make sure they give you a detailed automization of what you are short in.

This bank is pushy, and a lot of the time, customer service reps are rude. I simply called this evening to confirm receipt of our very large house payment, and the guy was incredibly rude, would not let me get a word in, and was interrupting me every time I tried to speak. I only wanted to make sure they received our payment. Also, when my husband lost his job, they were unwilling to work with us, on any kind of solution to help prevent foreclosure. Instead, they tacked on $400 more onto our $1300 a month payment, for "repayment" on past due. Hello, we were unemployed! I'm not happy with this bank at all.

I refinanced my Chase mortgage loan in 2007, then again in 2009, never missing a payment and always paid on time. In 2014 I became unemployed and sought a loan modification from Chase. After being told I only qualified for a unemployment forbearance I accepted but remained in good faith, paying the entire mortgage amount because the forbearance is not forgiving or tacked on the end of the loan but due at the end of the forbearance. After the forbearance ended and still unemployed I was told I could qualify for the loan modification.

I am a real estate agent that has completed over 30 real estate transactions in the last 6 months. This is by far the worst lending service I have seen in years. There was a 21 day financing and appraisal contingency in which Chase failed to meet either contingency. The appraisal came back over a week after the contingency expired and the financing approval is still not available and the file is 14 days past the contracted closing date. The continued response is that they will know more 'tomorrow' and each time we have new information, we are advised it will take another week to confirm if they can get the file to close.

I have had my house and only owe half of the original loan. I only owe 15 years. I got a divorce and needed to refi to get it out of his name. They had me fill out all this paper, bring tax returns, ask for more papers again, another list of my 401K, and all of my bank accounts. I have enough in investment equity in my other 3 homes which Chase has two of the other rental homes and has proof I've owned them for 15 years and owe very little on them. I have a house out of state and they called the credit union to verify on a 3 way call about and I only owe 40,000 on that loan and my credit union told them I have paid in advance for 4 months ahead.

I have been trying to get a mortgage modification for over 5 years to try to save my house. The lady Regina told me fax papers and she could help me, being my sale date was in two days. Well day before I had to go to hospital for my cancer treatments. As soon as I got out I was weak but made a attempt to fax all 13 papers. Next day the same lady Regina ** tells me there's nothing she could do -- I was too late -- and to relocate 'cause the sale was going through, which it did. And Chase bought house back which is insane 'cause for all that money the bank should of stuck to their word and help save my home like they said they was gonna do. Being said... this bank suck. I would not recommend this bank to no one that's needing a home.

Please do not use Chase bank. They have the worst customer service and all cover for each other's inadequacies. I recently refinanced my mortgage. I was lied to from the original mortgage consultant (Charlie ** from Oceanside, NY). Then, I complained to his boss (William **) who didn't call me back and I had to keep calling and emailing him. Then I complained to William **'s boss (Mujeebur **) who also did not call me back. My case was referred to the corporate office to Courtney **. She called me and I explained the problems I was having with trying to refinance my mortgage. The lies I was told and the fact that Chase was unable to handle a certain part of my loan and I had to take care of it for them. In addition, I told her about the non-responsiveness to the entire mortgage team that I was dealing with.

Applied for a mortgage 3/31/15. They did not even request an appraisal or send the loan to the underwriters for over 2 months. Then the appraisal was incorrect and I was ask to find properties that should be used and that they were behind was the cause of the delays. I finally went with another lender at a higher rate and a higher fee.

Chase Mortgage purchased our loan from our original mortgage company. In March 2015 we attempted to refinance our loan in response to one of mailers from Chase offering to refinance our existing loan. We diligently complied by responding with documents to Chase in anticipation of closing in early May 2015. Each submission of documents lead to additional requests noting that Chase did not delay in charging us their processing fee of 460 dollars. Lists of requested documents repeatedly followed which all were complied with - again only to receive 'new' lists demanding documents -- many of which had already been provided, etc., etc. etc.

I applied for a mortgage at Chase. They told me it was a low interest rate. They delayed it for 4 months. The interest rate went up and they end up telling me they cannot lend me as much money since the interest rate was higher. So I took the loan for the lower rate. They still took forever. They were even late for the closing! Don't ever go to Chase for a mortgage. They will lie to you telling you will get a low interest rate and delay forever. The owners were so pissed. I end up losing thousands of dollars because the interest rate went up. They also charged me money for getting two cashier's check for closing. I hate Chase!!!

My story is different than most of those here. I am not in arrears, do not need loan modification or help. Just two retirees with 800 FICO scores buying a condo. We have been asked for documents we already submitted. Asked for documents like driver's licenses the day before the loan was to close. Locked in, only to have the rate changed on us, and then told due to their error we needed to bring an extra $15k to closing. We were told we could have a rate close to the promised rate if we coughed up $1260.00 for points. The date keeps getting pushed back and Chase employees M.B. and E.H. have apologized several times, but can't seem to get anything done. We have a moving truck that has sat in the driveway for a week because closing is late. This is how they treat people with GOOD credit histories.

I have been trying to short sale a property for 1 year now. I received a cash offer 1 year ago. I received approval from my 1st lender in November 2014. Second lender has never approved or even reviews my file. In February 2015 my buyer dropped out. 2 days later received a new offer. This buyer plans to drop by the end of June which is today. All paperwork has been turned in multiple times to both lenders. The second, Chase keeps losing things and because they never look at my file, things expire constantly.

I would like to start off by saying if you are buying a condo, town home or anything with an HOA please do not use Chase for your mortgage. I started doing business with one of their loan officers a month and a half ago. About two weeks ago I was told everything was great and all I had to do was wait until the closing date and the place was mine. I am in great financial standing, excellent credit, and no debt making me a pretty easy customer. A few days before the Closing Date I was told that they were having issues receiving all the proper documentation that was required after having a month and a half to do so. The day before the closing date, I was told they were unable to complete my mortgage because the HOA did not have an ordinance that Chase required.

It seems that every review here is a complaint so this will probably get lost. Chase really came through for me so I figure I'd post anyway. We were applying for a mortgage and I was using Bank of America off of a recommendation. By chance I spoke with someone from Chase who convinced me to give them a shot. Bank of America was a circus. Chase came through and it's one of the best decisions I made. They did ask for paperwork from 2 years ago which was annoying but we were able to get them what they needed. I'm willing to bet that it's more about the people you work with and the underwriter you get. We got lucky. We had an all - star team at Chase (Bay area - California).

I received a settlement check from the JP Morgan Chase flood insurance today. A case I had no idea that was going on until they sent me a check for $26.00. The deadlines have expired. The case is over. I lost my home to foreclosure because of this stupid flood insurance premium. On a 30 year fixed rate mortgage my monthly payment went from $949 to $1,406 dollars a month. I spent a year trying to keep my home! I let my truck go back to the bank, sold my boat, and sold my tractor even done the dog and pony show for a loan modification only to find out it was gonna save me $40 on my monthly payment. They sent me a check for $26.00. I spent more than that on postage sending all those bull crap forms to them three times to save my home! I lost everything I had worked for trying to keep my house and 7 acres. My credit is ruined! $26.00 dollars?? That's a slap to the face!!

I have had my home mortgage with Chase since 2007 and just refinanced a few months ago. That process was smooth and efficient. I have never missed a house payment in all these years. My monthly note is due on the first and I have made payments that were technically late but always within the grace period and before the 16th, which is when a late fee is charged. I have never been late to where I was charged a late fee. Out of the blue, last week, I got a call from Chase and I thought it must be in regard to my recent refinancing. The caller asked if I was busy. I said "Well, I am at work. What is the call regarding?" With that, she proceeded with "This is an attempt to collect on a debt. This call may be recorded..." and also asked some strange questions, like was my house payment paid for out of my income, and was my house still in the same condition? What? Was that not covered in the refinancing?

We purchased our home on a land contract. We legitimately had credit issues and worked diligently to correct them prior to going to Chase Bank for a refinance. I went to the branch with a current copy of our full credit report, 3 years tax returns, 90 days paystubs, copy of land contract, and the payoff on the house. I asked him to evaluate our circumstances prior to pulling the credit himself as to not knock our score down. He said, "Yep, we can do this" we went in the next day to sign paperwork. He told me an appraiser would be contacting me.

After 5 hours of dealing with the most ignorant creatures on Earth that work for Chase.. I busted their ** red-handed trying to scheme! Since Nov 2014 I have of them $300 extra every month on my loan. Fast forward to February 2015 and they claim a payment was missing in December so they used January's payment for December and February for January. All good right? Wrong... What the geniuses failed to realize is I was paying them through a bank and not from a mattress where I kept my money so there is a paper trail that shows when I submitted the payment to them, when it arrived to the mysterious PO box, and WHEN the ** cashed it..

May 2015, we found a condo we like and entered escrow, locked our rate and submitted documents as Chase requested. Our credit score is above 760, we have stable job working for LA County and CVS. Our annual income is $200K+. Our only problem is that we can only afford to down 10% and have $5,000 gift fund from our relative to put down as emergency closing cost. We had to provide our relative's bank statement before and after the check cleared to prove that it's legitimate gift fund (although this amount isn't for down payment).

I wanted to lower my mortgage payments due to money getting tight. I was approved for the modification in Dec. to make my 1st modified payment in February. I paid Jan. over the phone to my advisor and sent in all modified payments on time. After getting much runaround from late April until the end of May, I was told that because of making Jan. payment, I defaulted on the modification. I paid the difference the same day but I was still charged 1 of 2 late fees and my credit will show a late loan payment even though I was never late.

I am only a month behind on my mortgage. Just got a job cause I was laid off last October! They keep harassing us will mail, and ridiculous late fees and trying to apply for a modification with a higher payment. Hello if I can't make the one I have now why make it higher?! Tired working with them in 2009 with a loan modification and they said they never got our packet! What is wrong with this company? They say they want to help but please they don't! This place is a big joke, don't get your mortgage through them!!!

What my home refinance with Chase bank is about to surface is no less than a murder mystery. It need a forensic bank cop to undo the cover ups, and come clean on this very particular loan practices that Mr Chase Bank is performing. The forensic cop or entity we are looking for should be cleared of having had any income from any bank in US. Me and my wife, we refinanced our mortgage with Chase bank in 2006 from Washington Mutual Bank. Every OK, like usual business. But in 2008 August, a JP Morgan Chase Banker named ** from a different Chase Bank location offered a better and sweet deal to refinance our 30 year loan to a 20 year which we suppose to save lots of money. Here is the beginning of nightmare which they make it look like we are bunch of lunatics and make us look like some crazy folks in front of first a lower court judge and then a federal judge.

Became ill and try to modify my mortgage. After sending paperwork for 49 months they foreclosed my home. Two weeks after packing and and leaving property I was diagnosed with cancer and nowhere to live. Chase ** me all the to believing they were going to help me. Talk about American GREED.

Chase Mortgage has been giving me the run around also. I have made all my monthly payments, but they sent me a letter saying that I have missed payments. When I contacted them to correct this wrong information, they started with the "musical" phone playing. Passing me from one person to another with no answers. I had sent to them for written request and had no response, until I got NOVAD involved. Then they responded with another number to call, which when I called it and asked for ** whom they said will handle the case. The "musical " phone tag started all over again. When I reached their "executive office" and tried to resolved this issue and asked them to pull up the scans of the checks that I have sent to them (which they don't return by the way for some reason). They tell me that they don't have access to that information, that the back office has that access.

I contacted Chase regarding a possible refi on an investment property we have had for several years. I spoke with Mortgage Consultant **. He stated there were several items they would need, including to pull our credit reports. He did not advise me he was going to pull them immediately. He sent two emails with information they needed to process the loan. He called me on a Saturday, demanding the information. I stated we had company and I was getting the information together. I completed my research on my end and we realized we did not need to move forward for another 1.5 years. I advised him we were going forward with someone else. He did not advise me that he had pulled our credit reports, then turned around and sent denial letters and dinged our credit. Their letter is, of course not dated. My email is dated May 5, and another May 8 clarifying that we don't need to pursue this matter at this time.

My insurance increase caused my payment to increase 210.00 a mouth . I was told I had to have a certain amount of escrow in my account for insurance & taxes.

Chase Bank has continued to violate federal laws and regulations and consent orders that they agreed to and our government office, (who is supposed to regulate them) has ignored the violations and even allowed them to threaten a single mother AND her children. No reason. I was not behind on payments. They screwed up my escrow numerous times reversed up to $12,000. in mortgage payments and tried to foreclose even when the account was overpaid. I HAVE FILED WITH ALL THE STATE AND FEDERAL OFFICES AND CHASE LAUGHS AT THEM. No regulation. This bank owns the white house.

I have had a mortgage with Chase since Jan. 2010. My credit is excellent and I have never been late on payments to anyone. In mid April I went to main Chase Bank and talked to the mortgage manager to explain we needed to move back to Ohio due to family illness. I asked for info on a mortgage assistance programs. She contacted their customer assistance specialist who took a request over the phone in the manager's office. I was informed I would receive a packet in the mail which would have all the forms and necessary paperwork that I would need to send back. The specialist told me to make sure I continued making my payments.

My husband was working with Chase Mortgage for over a year to modify our home loan. The first modification was higher than our original payment. We refused it and appealed due to my health we decided to put it on the Market. We were Blessed that it sold within a month after being on the market, which meant we did not accept the final modification so the trial payments showed us to be delinquent although the agreed amount was paid on time. The amount did not equal the original payment so it has been reported to all three of the major credit agencies as a delinquent account. The only one on our report.

I was trying to get a small equity line of credit, $50,000 from the $200,000 home equity that I owned. As standard practice, I provided all my investment portfolio detail, which I totally understand. Thru the conversation with loan agent this morning, she requested me to provide purchase contract and insurance information on a new investment property that I made an offer on last week. The seller didn't even accept my offer on that property. How would I have purchase contract and insurance information to provide? To loop back to the original request of my primary home equity line of credit of $50,000, the request is getting too far. The loan agent is ridiculously unfriendly to work with. Chase Bank mortgage banking department, located on 1820 E Sky Harbor Circle S, Phoenix, AZ 85034

I was one month behind on my mortgage. I asked if I could pay a little at a time onto my regular payment to make my account up to date. They said no and that I should apply for the Mortgage modification program. They told me the problem was I wasn't far enough behind to qualify and to stop making payments. I stopped making my next payment and then I should qualify. I applied. Till I got all the paperwork they wanted [which was the same paperwork over and over again] six months went by. All the time I'm getting in deeper and deeper.

There is not enough space on this box to relate to you how bad our experience was with Chase Bank Mortgage for a very simple refinance! It took four months of us literally calling and writing to the southern California regional representatives to finally close a few days ago! The string of emails and their subsequent response is unbelievable. Including "I forgot" as a response! Shame, Shame, Shame!!!

How can we get a class action suit? I have been receiving misinformation, being charged improper fees, fees they cannot explain, given the run around on my re-modification, and they continue to call me after I have told them verbally and in writing to put all correspondence in the mail. When I was doing my re-modification they would not accept phone payments, however they would not give me a date that the auto draft would come out of my account, so I had to wait until they first to see if the payment came out and then of course my payment was late. They would send me payment amounts and within 24 hours I would receive another payment amount. I had no idea when, how or what I was supposed to be paying.

My husband was told that we were behind on our escrow and that Chase was increasing our payment by $250 a month. They convince my husband that he qualified for a loan modification back in October of 2014. We constantly have sent in different articles of paperwork per their request because they either didn't receive it or it was the next month and they needed the information to be current. Questioned my husband about a insurance by out that is on his pay check stub and treated him as if he was lying about the income.

Took 7 months of hell to get my 20 year loan of 100k into a 40 year loan. The savings was 12 dollars a month only. Since I ruined my credit I accepted this lousy deal and now have to pay double the number of years. But wait, the pain is just starting. There is a mysterious monthly fee of 50 dollars that no one can explain. This makes the new payment 38 dollars more in a modification and double the number of years. But wait... there are annual fees plus fees to make sure you still live in your home. These total 1700 per year. So now you are paying double what you did before for double the amount of time. Avoid Chase at all costs as I am an educated financial person and this hell is going on years.

In 2012 I spent four months hiking the Pacific Crest Trail and in preparation of this I ensured that all of my bills were set up to be automatically paid electronically. On my return I found FOUR letters from Chase Mortgage informing me that I had not made my house payments and that I was about to be foreclosed. The following morning I contacted their collections department who treated me extremely rudely (since I MUST be a deadbeat debtor). I finally learned that a third party (I still don't know who) had paid off their debt to Chase and Chase erroneously credited my mortgage account and notified my bank to STOP sending payments. At some point subsequent to this Chase detected their error and put the funds in the appropriate account. They DID NOT HOWEVER, notify my bank to resume payments. As a result of this they have entered a late payment entry into my credit account that now means I have a somewhat lower credit rating.

January of 2015 we received from a third party bank a too good of offer for 10 years refinance as Chase already had our 15 years refinance mortgage we decided to go with a better known name. We called their call center as we had done 2 years prior. This time they asked for $495 for application fee and it would deducted from the closing cost. We were so sure we would get the loan, we paid it. I work as teacher and cannot answer to the phone calls. They are in Ohio 3 hours ahead. It was nightmare to communicate because initially they request the papers, etc through this secure email, to which when I send my emails I have no copy on "sent" mailbox. Then, when the loan application goes to processing, for some reason they refuse to use emails. We were quickly approved as our credits are over 800 FICO and LTV is over 40%.

We have our mortgage with Chase. An insurance company that we did not have or authorize was able to bill and receive an insurance payment out of our escrow account. We only found out because we received a check from this insurance company reimbursing us for the amount they took out. This was April 1st. Our actual insurance will be taken out on April 4th. After 2 hours on the phone with several different people, they still could not take a payment from us to go to our escrow account so the insurance company would get paid on the 4th.

Just like the others, I am still in the middle of the so-called HAMP modification. Started this Jan. 16, 2015, I just faxed now (a few minutes ago) an updated bank statements. So frustrated. I thought after all these banks had been penalized, you'd think their ways have changed! No freaking way! I get these constant letters saying they don't need anything, then they need something - new pay stubs, new bank statements. I seriously think this is an attempt once again to wear out home owners. I do not know where to turn to. I was really frustrated first hand that my original mortgage was sold to Chase. Rate my experience with Chase? I wish there's a negative STAR.

CHASE has got to be the worse choice for a mortgage. They have misplaced a payment, threatened foreclosure and has requested that I stop making payments on the loan. I have sent in numerous documents for mortgage assistance but still isn't enough. Now I'm 6 months behind due the non acceptance of payments. Now they want 5k to catch up the payments even though I'm only 2 months behind by my records.

Postponed an automatic payment and apparently the rep I talked to did not cancel. The payment posted on my bank account and overdrew so the bank charged me for return fees. I called Chase to resolve the problem, got letter back saying they were not going to give me a refund after sending them all they asked. Horrible customer service! Waste of TIME! Had chase for 5 yrs never been late on payments, never skipped, GREAT credit score and they can't handle a small problem that was their fault! (have proof.) What happens if I have a major issue?!!! DONE! Refinancing with a new local bank!

The buyers of our home are mortgaging through Chase, which was a huge concern for us, as we were well aware of Chase's reputation. We were advised closing would be on the 13th March. On the 12th we received a call advising there were issues with the buyer's mortgage. Based on Chase's close date, we had already booked a removal company, car transport, airfares to our new state and set up closing on our new home for the 16th. It is now the 18th and we have no idea when our old home will close, therefore no idea when we can finalize our new home.

Went through a divorce. House was going to foreclose. Instead of being like everyone else I chose to keep the house. Chase did a modification and charge me extremely large amount of fees, delinquent interest, and I had to do a 39 year mortgage instead of a 30. I went from a 180,000 mortgage to a 220,000 mortgage. The entire point was to save my house and pay it off. I'm still in the house and have been paying on it for 8 years. I'm down to 31 years but Chase refuses to provide me with documentation of what all the fees are, broken down, where my down money went to that I gave them for the modification. I want to refinance and they will not allow me.

I called chase let them know I would be late on home loan as I was waiting for unemployment to begin. "No problem" they said and said I was eligible for modification. "Sweet" I said. Sign me up. Filled all paperwork out. Cut my mortgage in half for the probation period. 6 months. Never late on payment ever but in meh got denied in letter. A week later got demand letter for half portion that I didn't have to pay. Was actually much more than half. Was 6 months of full payment they demanded And only thirty days to pay it. Yikes!!! Just got back to work.

Mortgage modification hell for 5+ years - never should have started this "3 month" process! Wasn't late to begin with - presented as an easy way to reduce payments - not told I would be bounced around for 5 years and that my good credit rating would be ruined! Now I am in need of help and have been emotionally exhausted with this. Chase sells my loan to M&T Bank and Bayview Loan Servicing and my quick look into their companies is all a SCAM. Chase called friends and family unsolicited to "help" them because our government gave them $$$$ to do so. So the people that didn't ask or need the help have their loans reduced?? They will testify to that. Class action suit!

From Day 1 I did not have a pleasant experience with Chase. While they have been my bank for over 10 years, choosing them for a mortgage was a huge mistake. First, they tried to change my lock rate, then they changed my lock date, then they added or subtracted points from the loan. Then, the day prior to close they requested holdback monies since the landscaping hadn't been finished. This almost made us lose the house since the seller would not agree to the holdback+50%. Now, they are forcing us to pay for the reinspection and that the landscaping be complete during the winter or else they will keep the money. They are finding ways to steal from their customer, basically.

In January 2015 I applied for modification with Chase. I was denied the HAMP modification and approved for their standard modification. The standard modification was not a reduction in the mortgage. In fact, it doubled it. They advised me that I did not qualify for the HAMP modification which would have been affordable due to factors unknown to me. According to the HAMP guidelines I should qualify not to mention I qualified for the HAMP in July 2014. Now nothing has changed since July 2014 - my income is the same, my house is the same, taxes the same, insurance the same, tenant is the same. Yet I was denied.

I have lived in my home for almost 17. Chase was not the original lender, Chase bought our loan from someone else. I did not choose Chase. I have asked to refinance, they will not refinance because it is a mobile home and they do not finance mobile homes. I have paid all of the interest on this loan over the past 17 years and now the balloon is due and I cannot refinance because it is a mobile home. I have asked other lenders to finance and they will not finance what is owed because it does not appraise for the amount we need. I tried to offer a buy out of the loan for what it appraises for and they will not accept, even though they will not get that out of it on the courthouse steps. Now me, my husband who has MS and is disabled, and 3 children will be homeless. Thanks.

I'm an eternal optimist. No joke. I always believe good will prevail. I cannot tell you how disappointed I was to discover this is not always the case. We had a USDA Rural Development loan, which we took out in July of 2008. It was sold by the original mortgage company to Chase almost immediately, and we have been with them ever since.

I have been trying to get a loan modification through Chase since January of 2012. I have been denied quite a few times now. They won't work with me. I have used two different attorneys to assist in the loan modification process and nothing worked. I am hoping to find the attorney to represent me in a lawsuit against them. They delayed my modification for a year or so demanding paperwork I had already sent them and for two or three months at a time my file was in underwriting.

It is now 2015, 6 years after our nightmare with Chase during the so-called HAMP. In 2012 we were forced to file bankruptcy, which also turned into foreclosure. Chase has ruined what use to be great credit into fair credit. We now are trying to buy a home, but no one will even invite us to meet after hearing what is on our credit report. I can't believe here in America this type of fraud can go without consequences!

Have been going through the loan modification process for almost two years now. Each month I receive another letter stating that they need more information. After sending the information, I get a call saying that it has been received, followed by another letter requesting additional information. Every month that this goes on, I am incurring at least $1K in late fees and interest. They are slowly out pricing me out of my home, and I will end up with nothing!! Looking at posts on this site and others, I am not the only one that this is happening to. Something needs to be done!!

We got behind on our payments for the house. We went thru modification and it took months just to get paperwork done. SO FINALLY time comes right at Christmas. Basically, they wanted $2660 January 1, 2015. We have three kids, it was bad timing. My loan modification guy was great, or so I thought. He said that really we just needed to have it by END of that month, not ON JANUARY 1 and then when end of January came and we accumulated the money due for first payment due, I called the company and since HE DIDN'T ANSWER I talked to some lady who obviously didn't care or didn't know anything because she said and I VERIFIED IT again with her that it only needed to be DATED POSTMARKED end of month, so we did that.

Three years ago the county had a 911 address change giving every home here an actual street name and number not just an RR or a road name for emergency purposes. Chase was notified of this but EVERY year at least once I get another phone call or letter about this. They can't seem to change the property address on their computers,no matter how many times I tell them it is the SAME HOUSE. Their bills get here, they get their taxes money and statements, etc. even the insurance co has sent them letters regarding this. They are so stupid that I refuse to answer their calls anymore.

For 3 years, I have sent my mtg payment in on the 7th. That is my payday. I have had this house for 15 years and though I hit rock bottom a few times after divorce, medical issue and jobless, i always paid my mtg before the placed ended up in an auction. Once was a forbearance and that was in lieu of a modification as I witnessed before my eyes people losing their homes in this trap after being told to "stop paying their mtg for 3 months and then apply for modification; you will get more urgent service.” I know that because it was said to me. I sent payments in via Western Union to ensure they were applied to my account and sold everything I could to keep up the payment... losing my home was not an option.

After hardship and falling behind on our mortgage, sought a modification from Chase. They told us they'd work with us and to continue payments, we did for months. But Chase put our home for auction. We filed for bankruptcy to save our home. Then met Court and Chase requirements. Our case was discharged. But now Chase says we're 7 mos. behind and in foreclosure. We did all right. Chase is criminal. We've now got to hire attorney.

I just refinanced my home loan for a better interest rate, but I was with Chase home mortgage for 5 years and I thought they were pleasant to deal with. I don't understand all of the negative reviews.

We have been trying to get a loan modification for our house since the summer of 2014. Our "specialist" assigned to our case is never available so I always have to speak to someone else. In doing so, I get different stories or different answers of what else we need to do. I have faxed over everything I was told I needed, more than once because our information expired, or according I whom I spoke to just wasn't correct. I feel that Chase keeps dropping the ball on getting this issue resolved. I call almost everyday to check in the status and that's when I am told I need something else yet again.

I strongly do not recommend Chase Mortgage for any type of home loan. Chase representatives are not attentive to their file and inefficient in handling the loan process in a timely manner. Moreover, they are inexperience with their investors' regulations and standards. I was working with a buyer with the Sale of a condo, unfortunately, the buyer decided to go with Chase Mortgage in Metairie, Louisiana location. The buyer has great credit and income so that was not an issue.

Chase bought my mortgage back in 2008. I had to file for chapter 13 bankruptcy in 2009 due to the recession causing my business to fail. I filed chapter 13 to keep my home - problem one: I was still mailed my second mortgage and paid it until it was discovered I wasn't to be making the payments, because the second would be stripped. It took the Bankruptcy judge threatening to cite Chase for not releasing those funds back to me for months. Problem two and the current problem: My bankruptcy ended in August of 2014 - In October, I received notice I was "missing a payment" and was being nailed with late fees in a "we are confirming your debt, if correct don't answer" type of letters. I hit the roof, I began calling asking what date of the alleged missing payment. I was quoted August of 2014..

I applied for a loan on a property that was fully paid and owned by me, and was told that I was approved. After paying for the appraisal on the property, I was notified by mail that I was approved and also the amount approved according to the appraisal or the value of the property. They made me close a Bank of America credit card (lowest interest rate that I had) - according the loan processor, it was required by the underwriter. They then send a fax requesting their name on the homeowner insurance. After all of this was done, I did not received any more phone calls from anyone.

I have been trying to seek a modification on my loan for 16 months. They are taking so many illegal steps to try to foreclose on the property. Every month they ask for more paystubs even though I'm on contract with a school district. They have raised my payment from 1400 to 2800 because they paid the property taxes on my property. Double the payment, how can anyone possibly make these payments? I have tried to talk to my customers service representative of which they have change five times. They receive $1000 from the government for every application they take from the government. I have filled it out nine times. It such a racket. I've owned the home for 14 years and they are trying to take it away. It is just horrible.

I applied for 1st mortgage modification with Umpqua bank immediately after my bankruptcy was filed in February 2013. I couldn't apply for a modification on my 2nd mortgage with JP Morgan Chase until Umpqua was done and it was completed in 6/2013, they just now 1/27/15 COMPLETED MY MODIFICATION. I am not clear on this recent judgement against Chase if 2nd mortgages are included in the settlement, but it should be because it has taken nearly 20 months to complete my request to modify my 2nd mortgage. The options they gave me were: I can release my home to them if it's my first mortgage (WHICH IT'S NOT NOR IS IT AN ACTUAL OPTION) or repay in full the amount due of $50k+. The reason stated by them is because NOW that I was recently laid off I cannot repay them so they won't set up payment options.

I got foreclosed on. They cancelled my homeowner insurance after they told me to stop making payments so I could remodify home. House burn down and now homeless. Just to me "Oh sorry, we can't do nothing." They give me runaround. Don't ever get to talk to someone who knows what they are talking about in that company.

Chase had our mortgage far too long. Foreclosure issues twice then attempted loan modification without success. Thank God they sold our loan last March to Carrington. We can make biweekly payments automatically withdrawn from our account and they worked with us from day one with FRIENDLY knowledgeable customer service reps. My health issues resolved shortly after our loan was no longer handled by Chase.

At the end of last month, I got a notice from Chase that they'd sold the servicing of my loan to a company named Bayview. The Better Business Bureau has an alert for Bayview for failing to apply loan payments properly and there are tons of complaints on different websites about this problem. Chase said my loan was transferred on 2/2, payment was due 2/1. Chase didn't withdraw the payment or pay my property taxes (also due 2/1). I now have to deal with Bayview for the Feb payment/taxes and as of this AM, I'm "not in their system". What do you want to bet, this is going to be another nightmare to get my mortgage payment in and taxes paid? When I called the Bayview service number this morning, it said "too busy leave a message" then mailbox is full. That's a bad sign of what's to come. Thanks Chase for once again screwing me over.

With all these reality and exposure tv shows maybe they should look at doing one about Chase's mortgage process. With their underwriters violating federal housing as well as privacy laws under a ruse of claiming to need such for the so called new federal regulations of verifying where funds came from and went to... but in reality, as you can see from the numerous complaints, it appears that JP Morgan Chase is running an application fee scam on the public in the housing sector. Then we will have to have the same grievance on why our FBI white collar crimes division has not investigated the multitude of grievances that upon an audit will find the majority of those they bilked out an application and appraisal fee, qualified for a loan by moving on to another mortgage company - who by the way, has the same risk management definitions as a CHASE Underwriter.

I have spent the last 8 months trying to resolve a situation with CHASE Home Finance. (Funny they don't have a tag on FB) Back in June of last year I received, via registered mail, a delinquency notice from Cook County for unpaid taxes threatening tax sale if the delinquent taxes were not paid by July 1. Knowing that CHASE pays my taxes on my condo and the notice directed me to contact the company that pays my taxes. I took the notice to CHASE BANK to investigate this matter. I knew the parcel number did NOT match my mortgage parcel tax ID number and asked them to INVESTIGATE this notice that was sent to "occupant" at my address.

I have been working with Chase Bank for years, unfortunately since my ex decided to stop paying mortgage in 2009. I finally got the loser evicted in 2013. After two states and two appeals, and Chase told me I need a listing agreement prior to a deed in lieu by a licensed realtor, which I had in effect for a year. I am the only deed holder. My ex is on the note. Time and time again my ex called and changed the address and phone numbers, holding up my loan modification paperwork process while also releasing my personal private information.

We had some wind gust that came through our area, and blew up the rubber roof on our house. We called the insurance agent that covered our house, they informed us that we had a $2000 deductible when we inquired. Why so high? We had an $500. They told us that Chase had changed it, and we would have to take it up with them. We had picked our insurance and policy when we bought the house and had it rolled into the mortgage! Is it legal for them to do this? We would never pay for a insurance with $2000 deductible since it would really cover anything. Help.

My husband and I have been trying to do a loan modification for the last 8 months getting nothing but a runaround. Our customer service representative is never there and never returns our calls. We are always told the same thing, that they will put a note saying we are good to go. Nothing is happening just going in circles. It's horrible, nothing but problems. I will never go through them for anything again.

I really wish I had taken the time to do some research and read up on this website. I would not have chosen Chase Mortgage then. This has been such a nightmare. I feel ashamed to say that I use to work at JP Morgan Chase so when it came to buying a house, there was no doubt in my mind that I would want to lend from them. Chase Mortgage must be the black sheep of the company because customer service was HORRIBLE. Avoid lending from them!

01/12/15 I was waiting for over an hour just to get a bank statement. This is ridiculous. I shouldn't have to wait this long. They need more workers!

I filed for homestead exemption. It lowered my taxes from 1,900 to 1,300, which Chase pays. When I submitted my lowered rate for taxes. Chase sent me a check for 186.00 and raised my mortgage payments. Stating something about escrow. I don't understand. By my taxes being lowered, how can my payments increase? Can someone help?

We bought the house in Feb 2014. Filed homestead in Oct 2014 (that's when we are allowed to). We gave Chase the information about the new 2015 tax information. Chase adjusted our monthly payment, we pay $60 less per month and they reimburse us $380. Now in December 2014, they suddenly want us to repay them the $860 that our escrow account lacks. Apparently someone in Chase messed up and adjust the 2014 tax info based on 2015 information, and now we have to pay for it. Good job for playing us consumers, Chase.

I turned 65 this month 12/2014, and medicare took a payment out of my social security check. I have been retired for 5 yrs. The house payment is 350.00 a month. I called chase mortgage if I could make 450.00 a month payment until it was caught up. It would take about 4 months until everything was back to normal. They said I didn't qualify and I had to pay two months payment at once to catch up. I told them I couldn't do it. Now they are sending me something in the mail about my options to pay. I have made my payments on time for years and now they are hassling me about my payment. If they want make a payment plan, I will be forced to not make any payments in the future. Eventually I will be kicked out of my house.

A originated loan through USDA! June of 2009 The Bailout! Chase is now servicing the loan with USDA as the Grantor/Guaranteed loan (the underwriter) whom chase is calling USDA!! Ok April 2010 I lost a 65k year job, spent my 401K, to stay current, found new employment, and remained employed and current on my loan up to 04/13. At the end of April I had a small stroke, 10K medical and the company laid me off. I filed for short term disability SS office, applied for unemployment and the NC foreclosure prevention center and I was denied on all! I immediately began reaching out to chase, 1.5 years later and 4 associates later, legal fees and I have nothing that the relief act is supposed to do! Chase don't care about me losing because of their guarantee loan according to the USDA! I have an email by USDA stating that!! Meanwhile, the credit score is below any lender guidelines, or good paying jobs, insurance!! You get it! And you're forced to surrender!! HELL NO! Shoot me first! We The People!!!

I refi my home and specifically asked for a fixed rate. I signed all the papers and they came back with one more form and said the rate would change in a couple of months but that it was still a fixed rate. That did not sound right to me but I did not know any better. Turns out it was NOT a FIXED RATE as Chase stated.

NO STARS! We have had our loan with Chase since 2009 and after a car accident in 2012, then losing my job, our finances went to pieces. We have sent in modification packet after modification packet requesting help to never get an approval. Banks should not be allowed to string us along like this. If they don't want to help then just say no. The customer service is never any help. They send someone to the house and give us a number to call and when we call, they cannot help us or more recently - THE NUMBER DOESNT EVEN WORK!!! Why? Even when all we were trying to do with them is add my name to be able to discuss the mortgage. They lost the paperwork twice? Why would the government save this company!?!?!

Continues to pay taxes & ins out of negative escrow - Husband's wife ill for 4 years, passed away 5 yrs ago. He is illiterate, was totally unaware of personal financial situations and how to deal. We married 1 yr now. I have been in a weekly conference via phone, mail, fax, requesting info on acct. Have sent appropriate documents 3 times via postal, fax, phone. They refuse to talk to me. Have home/land insurance as an auto debit, but these idiots continue to pay!!! Not only a negative acct charge, but also added interest!!! What do we do?? I was in hospital with chest pain for 2 days due to being overwhelmed by these idiots!!

Well I contacted them about the government refi program and they said they could help. I had a 6.5 interest rate on a 15 year loan with a house payment or about 1500.00 a month including taxes and insurance. I was inquiring about lowering my interest rate on the loan to lower my payment. They were very nice and started asking all the questions, which I answered. They mentioned lowering payment by extending loan to a 20 or 30 year and I said I am 76 years old, I don't want a thirty year loan and it be done without extending the term. They said they would see what they could do under new guidelines. A few weeks went by and they contacted me and said they could help - that with the government's new standards they could cut payment almost in half. Now I'm really interested. They told me to start making a payment of 850 on the first of the month. I said "I would but what about the rest of the payment should I make it?" They said "No" so I made the first payment.

It is called Chase Mortgage Scam. Chase does not want to lend, they just want to take your application fee and drive you crazy until you give up. And if you want to complain to the Mortgage Executive Office, all they do is cover up and denial, denial.. Chase Mortgage is worst bank for mortgage. I started to apply refinancing in September 2014, the mortgage loan officer Ryan ** told me the only fee Chase charges was $670. The rest will be 3rd party fee. When I receive the Estimate closing fee, it came up to $6900 without explanation. When I complained to his boss (his boss: James **), he was a Jerk too. It took two weeks to get back to me and he did not explain it. Same thing for the Executive office. I am so tired of dealing with Chase, and I will bring it to the Attorney General office.

In 2003 my wife and I paid off the Mortgage we had with Citi Mortgage in 2007. However they sold all their Mortgages out to Washington Mutual Mortgage. Citi Mortgage sent the Convince of Paid in Full Documents with all of their Mortgage. However the Documents was not properly handled at all. In September 2008 I was doing a Mortgage to pay off an Second Mortgage that I had with Great Basin Bank of Fallon, NV. Not being aware of the fact that this loan should have not ever been a second Mortgage in the first place, as at the time I received this I had no First Mortgage as Citi Mortgage was Paid in Full from the Estate Money from my Wives Fathers Estate left for her in 2002.

This is an unbelievable case. I had a paid up mortgage with Bank of America when they sold my account to JP Morgan who within 8 days of receiving my account and without contacting me filed for foreclosure. JP Morgan insisted that they do not have to accept the BofA modification and did not participate in HAMP and refused same. I continued to pay the mortgage payment to MARIX Servicing LLC and they still continued with foreclosure proceedings. I hired an attorney who was no contest with the high powered BofA and JP Morgan attorneys. She ultimately released all defendants and we were evicted. Prior to the eviction we offered to repurchase our home at the current market value which was at $235,000 per evaluation. They even signed two stipulations that they would work with us on a repurchase. They came back with the original purchase price of $520,000 and the same modification we had with BofA if I should release all defendants.

I want to file a complaint for Chase mortgage services. I chose Chase for my mortgage services before few days when I started to look for my lender for my home buying process. I have been really very disappointed with Chase bank mortgage services. I was given a pre-qualification letter with 3.875 mortgage rate. When we wanted to start the loan process for the house - all of sudden the banker told me that now Chase bank has changed some policies and I need to have 100k on after paying 20% down payment for my property. I should have been informed if policies have changed so I can make a informed decision. Then we were asked us to do some conditional loan approval process which took more than 2 days to finish.

Applied for loan modification, went back and forth with lost documents, run around for approx 2 yrs. I received a knock at the door. Chase was starting foreclosure process. I sought help from local Housing council. (Chase looked at them like pee-ons and still gave us run around telling me I didn't qualify for payment option so much down then so much added on to regular monthly payments.) They also said, "We will just send the money back to you" when I told them I was gonna send them lump sum anyway. Denied mods AFTER trial payments, not once but twice. I wrote to NYS Banking Association, (Chase looked at them a little more serious, but not much) gave me a ridiculous balloon payment mod that no one could explain where it came from, not Chase, not the Housing Council and the rep said, "Just sign it and worry about the balloon when the time comes."

Well we almost lost our home twice and it wasn't all our fault... so I was in the hospital on high risk pregnancy fighting for my life, husband was the only one working, needless to say we got behind on our mortgage payments. My husband called Chase told them what was going on, they said that a fine, "we will just tack your arrangements on the end of your loan..." A few weeks go by and we get a letter in the mail saying our home was going up for sheriff's auction!!! We nearly passed out reading this, immediately got on the phone to Chase departing an explanation for the letter we had received. We tell them we had an arrangement to have our missed payments to be tacked on the end of the loan, CHASE says "oh, we have NO record of you ever having done that!" We were floored and panicked, here we have a very premature baby on the way (born 1lb 11oz) and we're losing our home...

In the process of refi for the second time in 10 years. We get approved, we pay the 400 dollar fee in the process and now for the second time they want to change the rules. I told Chase I want to pay my own real estate taxes. I was told not a problem and no points. Now I get a letter saying they have to pay my taxes and insurance and points. Do not waste your time with them, we're gonna close all accounts and refi somewhere else.

I have retired, my wife and I didn't plan for that. We have been married for 41 years and have lived in the same home for 40 years. Chase is our lender. It took them almost a year to tell us that we didn't qualify for a loan modification. The last few years, we have not missed a payment! They say we make too much money... They look at how much you make, NOT WHAT YOU HAVE TO PAY OUT! I am a Disabled Vietnam Veteran, they simply don't care. Now We are stuck with high interest rates, with no other choice!

I did get a letter from Freedom Loan Care saying that the modification is OK and you can keep your home. They never sent me the modification. Why not? I did get a letter saying I can keep my house and get the modification from freedom mortgage. I bought the home for my parents after they passed away.

Chase is the worst!!! I have been in my home for 17 years. I recently went through a divorce and lost my job so I called Chase for assistance. I have never missed a payment and on occasion, paid several months ahead. I couldn't get help because I was current on my mortgage. Well, 4 months later, that changed. I was behind on mortgage and tried to get a loan modification. I did EVERYTHING that was asked of me. I sent in enough paperwork to wall paper my entire home because they kept losing it. I was told my account specialist that everything is going well, it's with the underwriter. NOT! I was contacted by a new specialist who tells me they have NONE of my paperwork. How the heck can that be? I have been told more lies that I can count. They lie on each other. It's crazy. It's a good thing they don't use their real names. But it's a shame I have to deal with them.

Chase gave me modifications that did not exist for my FHA loan - On November 4th 2013 I found out that I had hired and I'm at the co-realtor who is selling my home at half of the value and selling it to herself. The buying agent was her boss who she was licensed under in the state of California at my home, had never even gone on to the MLS listing. In fact if you look at Zillow my home is listed for a hundred and sixty thousand in November 2013 and I was able to get my tenant out, repair the home and sell it for 30-9 which was lower than I had offered because the bank put a new sale date on me. I ended up losing $30,000 the last week of me working 60 days straight to repair my flooded floors from my tenant, 10000 was to the new trustee that Chase hired I sell me.

We tried a modification for 6 months. They changed loan reps with us 3 times. We had about 12 pages of forms for the modification which we worked hard on. We faxed it to a person at chase. It was lost twice. We mailed using their addressed envelope by UPS twice. It was lost. As they said, not their fault. Wanted to give them tracking number. They didn't want it. So we mailed it again. This time they picked the form for mistakes. Of course they wanted all corrected before a given date or start over. So we did. Guess what, more problems of not dotting the i's and crossing the t's.

I was unemployed from March of 2010 to April of 2011. When I did find work, it was at a substantially lower salary. In June of 2011, I filed for bankruptcy but did not include the house in it. I got through it all and still had my very high mortgage with Chase reinstated without issue. However, things remained tight and back in May of 2014, I contacted Chase to see if I could get a loan modification at a lower rate than my fixed 5.25% to get a little relief. They told me I didn't meet the criteria for a modification but they offered me a forbearance plan. My mistake was accepting it.

Anyone doing business with Chase Bank should run everything by a lawyer first. I had 4 strokes, Aortic aneurysm, and dementia as a result of the strokes. Yep, I had a documented hardship, and asked Chase for a Modification almost 2 years ago. It took them almost a year to finally approve it instead of foreclosing. Yesterday, I was reading over the Mod agreement and found in the little tiny print a clause that stipulates I can't sell the home without written permission from them... forever. If I try to sell it anyways, they will require the full amount of the loan amount, or foreclose due to breach of contract. Two weeks ago, I finalized adoption of my 3 grandchildren and need a bigger house before I zone for good so they and my wife and two bio kids will be all set up. I explained all this to Chase and told them they should have helped me understand the consequences. They took advantage of me at a time I just asked for help. The modification was my only alternative to foreclosure, and I got to keep the home, but I feel like I sold my soul to the devil.

I wish I had looked at this site long before I considered a refinance mortgage with Chase! We have attempted to refinance a mortgage with Chase bank in Austin for a while now. Every time I submit the documentation the underwriters have requested, they send back another request for additional documentation. Also, they will request the same information that has been provided to them previously in other documents. It is becoming clear that they do NOT wish to refinance my home so I have to wonder, why were they so very willing to take $500 (not refundable mind you) to begin the process for an appraisal (which from what I understand cannot be used if I decide to refinance with a different company)? I have banked with Chase for years and have always had a positive experience until now. At this point, my mouth is soured and I will more than likely pull all accounts... thanks for NOTHING Chase (except wasting my time and money)!

I filed bankruptcy in 2009 and was told by my lawyer to reaffirm loan with Chase as they had purchased my loan from Washington Mutual. I went into the branch nearest my home and spoke with a Manager on duty who after several visits and several hours said that he had confirmed our reaffirmation and everything was fine. We continued to pay on time for over 2 years and when applying for credit we were told that Chase was not reporting our loan as being paid. We again went into the same branch and was given the run around collecting court papers and other unnecessary documents only to be told that it was impossible to reaffirm our loan as too much time had passed and that the lawyer was to have done this not us.

We have only been with Chase for about a year now and have had nothing but bad experiences with them from trying to transfer money on a Sun. And no one calling me back on that situation after personally speaking to someone and saying they would get back to me and now with Irma at the El Paso Texas branch who is incompetent or at least seems to be that way. She pre-approved us for a home in July and when we were ready to purchase a home it turns out that she did everything wrong from the very beginning. So when I spoke to her again she said she would run the numbers again and call me back on a few min. Well that was four days ago and I still have not heard from her. Very unprofessional!! I will be closing my bank account and will never refer anyone to Chase.

Last year we had a lot of medical bills. We asked for a Loan Modification. After sending, Faxing hundreds of the same paper work over a over for months, we finally got our Modification, only to find they had raised our payment. Asked them how that was to help. They were so mad because I told them it didn't seem right, and to try again in a year. We started this Modification LAST Oct. 2013. Once again tons of the same paper work sent over and over. Our "case worker" could/would never tell us anything. Made payments when we could. Began to see a pattern. Every time we made a payment we had to start all over again. After 9 long months of game playing by Chase, I wrote to the Attorney General.

We did go through a modification with Chase but only after 18 months & we had to hire a law firm to help (& they would call me to complain about how incompetent the Chase employees were). Everything was going along fine for about a year. We had the payments coming out of our bank acct. auto pay then we get a letter that we have been underpaying almost 200.00 mo x 4-5 months because they raised the estimated tax amount & we were in review for foreclosure! WHAT?! We never received any correspondence about this change and the amount they said we owed was 4xs the difference with all the fees.

I asked for assistance when a family member became sick and forced me to take time off work. Then I get assigned to some **-sounding bozo who finds it entertaining to poke humor at the way he pronounces my name whenever he calls me. They call you a lot just to ask if you have any questions. Yeah bozo, how about answers instead of bs here. Believe it or not, I maintained my composure with him while he got his rocks off pronouncing my name like he was on a talk show. Then they finally come out with answer. An amount higher than ever before which is way more than I can afford. Seems like they want to force us out and have my 4 year old child live on the street while they sit back in their comfy seats and have Uncle Sam bail them out when they hit rock bottom. I am sure they have the whole process set up by now where they sell the home cheap and then sue the owner for the balance of the mortgage. Time to hire an attorney. I wish someone would go to the media to expose Chase.

WE were always current on house payments. Auto withdrawn from checking acct. After co. worked for went bankrupt in 2010, had difficulties in paying mortgage. We almost were paid off on loan. We started this mortgage with local bank. This mortgage kept being sold off to other lenders and finally Chase. Inquired on help with chase on loan. We were near end and getting title or whatever. Only owed $19,000 after years of on time payments. I even paid an extra $50.00 a month on principal for years to have loan paid off earlier (what a mistake). I asked Chase if extra $50.00 a month over years would help. Answer NO. What about Pa. homestead act.. I qualified and applied years ago. NOTHING.. Loan modification... How many houses does Chase have to repossess? Who is going to buy them? Not the public. Everything profitable eaten up and resold thru realtors. What did the individual get from Obama help for home owners. Nothing. The banks wrote the loans rewarded by the payments and still more taxpayer money. Where is help for the individual???

After a 3 week delay in our closing because of the appraiser making a error and refusing to correct it, the underwriters withheld approval for our closing because we could not show proof that we gave our 30-day termination notice at our rental. Who in their right mind would give a 30-day notice when there is no closing date in sight? They demanded this and fought with our loan processor and loan officer for 2 days that this documentation was needed.

We've been in review for a modification for more than 6 months because we were struggling with a loss of income and increase in expenses and had fallen behind on 2 payments and wanted to avoid foreclosure. During the modification, we were advised not to make payments because the modification will help with the past due. So, we hold on to our money and wait. Well, now we've been told we don't qualify for modification. I was given a dollar amount we needed to pay plus what was in "suspense" stating we had to pay it to avoid foreclosure. We weren't even in foreclosure when the modification started. Now we're told if we don't bring the account up to date with a payment, they'll start the process. We had to borrow money from family (not my best day) to cover the 2 payments. I call Chase to make the payment & then I'm told a completely different amount. My case worker is on vacation and of course she didn't note our account and no one else at Chase could explain the discrepancy. I will be writing to our local Attorney General about Chase and their unfair practices.

We have had all of the previous complaints that are listed. 5 yrs of crap and still trying to get out of it. Every penny is gone, just to keep our home. They have lied to us, to lawyers, to judges and we have such a high anxiety level it is unbelievable. No one helps, nothing out there for our age group 55-61 and 1 of us is disabled. Someone something needs to come into this and clean up their mess.

We owe less than 8% of our original home loan & ever since we have reached that goal of nearly paid off, Chase has become very aggressive towards us. Ex: We were 5 days late on our payment & got served a Foreclosure Notice! Chase wants our home!

We been working on home notification with chase since 2009 when my husband lost his job. Every six months they denied and told us to reapply. Finally in 2012 they advice us to do short sale. During short sale they discharge the second loan, now they denied the short sale and proceed with foreclosure. I been called Nelly the account Representative - she refuse to answer or call back. Now their lawyer give us 24 hours to reinstate the mortgage or they going to add another $4000 to the account. I been called Nelly since 8 am, she's not answer or call back.

Gross ineptitude which is a form of delayed tactics that they use to make sure that the homeowner will be in foreclosure and that they kept finding a need of verification or clarification on any form of Pay stubs, Household income, taxes, Job verification, Hardships letters, and any other information that they request and no matter how correct it is filled out, they will delay it to the point that the homeowner will be at 11 to 12 months behind on payments that will allow the Investor to say, we do not approve any kind of re-modification, Forbearance, or Repayment Plan due to the fact of the months of delinquent payments all due to the Gross Ineptitude of Chase. We know this for a fact. We are in this process as this is written.

I received a loan modification in 2013, I was laid off on October 3, 2013 working 40 hrs a week. I was laid off from October 2013 to 5/21/2014. I was cut off my unemployment. I was denied an extension. After December 12, 2013, I return back to the same job thru a temporary Service, same amount of dollar but less hours. I was working 16-25 hours a week. I got behind in my mortgage for 7 months. I re-gain full time employment in April 2014, with more money. I was denied a re-payment plan, or assistant with my rearage. I'm so upset, I worked so hard as a single mother. I now have anxiety from this. It seems as though they help you more when you're not working. I'm currently working 40 hrs a week. I'm scared!!! I need help with my rearage to save my home. Please help me!!!

Wilbur ** D.B.A. Xtreme service & restoration, Inc was paid over $25,000.00 for mitigation and restoration to my property; but abandon the job for which they was over paid. As a homeowner I contacted the contractor several time for a paid in full receipt but he refused. Chase order an inspection of my property and Chase own inspector found that the contractor had only completed 20% of the work that he was paid. He had the job for over (5) months and only completed 20% of the work then abandon the job after he was paid $25,000.00.

Every month I get receive a late invoice to pay off my mortgage loan. The reason is that Chase puts a 19c stamp on the loan invoice. Since I live in Malaysia (next to Singapore) the letter takes a month to arrive. With 19c stamp it will not be sent to me by air mail so the invoice arrives late. I pay immediately but I always get charged for a late fee. Every single month - for several years. They claim it is my fault because I should pay the invoice the first of every month - although I do not yet have an invoice. But that is not logical. People pay only when they receive the invoice.

My husband and I took out a mortgage with Chase. We were doing good until I lost my job. We tried to refinance 3 times: 1. When I lost my job; 2 when my unemployment was cut; 3 when my unemployment was all done. Each time we were told we made too much even though our household income lost 25000$ a year. Then after they foreclosed we were contacted by our mortgage broker and told that there was part of our mortgage that would have let us keep our house and reduce our payments. All we had to do was call and request this. We didn't know or realize this until it was too late. Why didn't Chase just do what was put in our paper work? We now live in a travel trailer year round and have nothing but now they are going after wage garnishment. As far as I'm concerned Chase Bank is not a place people should go for a place to handle any kind of money or contracts.

I have had the same problems with CHASE bank as I have seen written before. They smile and say they're doing everything to help you, but they talk of lost paperwork, different person assigned, phone hold, delays, etc. In the end I had my house sold for more money than they foreclosed and received. Is there any person at CHASE bank that has any common sense that can help?

I have been working with Chase on home modification. It's pretty much the same thing. They keep asking for the same information and saying that they are not receiving information that I have sent in. It's as though they are trying to get me to drop the issue. I lost my job October and I have not received any assistance from them.

Chase continue to Lie to consumers. I was deny for a modification. I have been sending in the info they requested for 6 months over and over and today they tell me I am not qualify for a modification because my household income was too low to. If they lower my APR from 7.5% to at least 2%, we can afford our home but they refuse to do anything to help us save our home. Chase continue to steal from the American people and hide their PROFIT overseas while we pay their taxes.

We applied for the modification on February 15, 2014. We still do not have an answer. I have documentation of ALL of the communications between Chase and myself, and we are still being told we just need to send more documents. Even though I have been told by specialists (other than the one assigned to our case) that everything was present, legible, and in order, exact words "Nothing more needed at this time." My husband lost his income in 2012, and this is our third attempt at a modification. We do NOT want to lose our home; however, WE NEED TO KNOW WHERE WE STAND!!!

I am having a hard time about this but here goes. The bank repossessed my car on Thursday. We went to the bank and went over all our payments and showed that we were up-to-date and they said that my last 38 days late even though they cashed my payment that day. They wanted to refigure the 6700.00 that we owed but with just my checks not my husband's even though both our names are on the loan. They told me to call at 8 the following morning which I did. Now this was Friday and I called and they gave me the run-around about having to wait for the charges from the towing company. What they didn't know was that I had already called them to ask for the charges and they said they only charge the 40 dollars a day.

Chase has done nothing but lie, cheat and deceive me into believing that they would modify 3 rental mortgages. I have spent $40k on the attorney who has done close to nothing to help. I am close to losing now. I am hoping to keep my property. I have over $100k equity in each. I am asking everyone to reduce their accounts with Chase to one penny. ANY accounts. We need to show the ** that they will suffer when they screw the people who have made their bank successful. PLEASE PASS THE WORD ALONG. REDUCE ALL ACCOUNTS TO ONE PENNY AND I AM CALLING IT THE ** PAYBACK.

Loan Officer lied and should have never approved my loan. He was just after the commission. He pushed it through with no problems then he tagged a credit line on the account for 10k driving my payment up. I never revived the 10k and reported it to Chase. I ended up losing my house over this and Chase was no help. I did find out the guy quit soon after. The loan officer was a crook.

Chase Bank tricked me when I applied for loan modification. Lead me through the hoops for months, and like others, kept me faxing repeatedly the same paperwork over and over again over the period of about 3 months. At the very end of the process, I was denied help and was told that I didn't qualify because I made too much (I had zero income whatsoever, and spelled that out repeatedly in a P/L statement). But when I called and spoke to the supervisor, I was informed that that was NOT the real reason. The REAL reason I did not qualify for loan modification was that the investor who held the mortgage has caveats - that I'd only qualify if I were disabled or my spouse was dead. And... here's the kicker: Chase said that they COULD NOT have told me that up front when I applied because it would have been discriminatory. So they put me through months of agony for naught, knowing it was all a sham.

I started the Home Mortgage Loan Modification process with Chase in approximately Feb of 2014. Within 3 months of their crap I realized something was terribly wrong and they had no intentions of helping me in any way. I was continually lied to, I was asked for everything from my first born to my place of birth and they still kept coming up with excuses as to why I was still not in compliance to continue the loan process. It was at this point I decided to do a little research on the internet and discovered that I was right. What a bunch of rotten scammers. I made the decision to stop the process due to Post Traumatic Stress and why bother wasting my time and stressing out over something that was never going to happen.

I began a long and tedious process of obtaining a mortgage from this manipulative and inferior lending giant in November 2013 and it was one of the largest financial errors I have made in my life. I was assigned Rachel ** NMLS Identifier: ** Direct: 800 667 8424 ext ** Fax: **, ** as a mortgage consultant. Rachel did absolutely nothing from the start but place barriers in front of our family, degrade my character and discriminate against my occupation. As a result, the application was declined on the grounds of employment verification.

I filled out 3 loan modifications in 1 year and all I get is excuses. Long story short, this last modification was sent to underwriting with everything they can possibly need. Now my specialist is saying that I need a LETTER from my job showing my deductions. WTF, I told her, Tamara ** (my so-called specialist), that all my deductions are on my pay stub (like it's been for decades). She tells me that it's not adding up right. Are you ** serious? How is a ** letter from my job going to tell or show you something different from my pay stub? I've NEVER heard such a ** excuse in all my life! ALL of my deductions are laid out in black ink with current and year-to-date details! Chase is a ** scam of a mortgage company! I HATE THESE **!!!!

Attempting to close a real estate transaction. I am the seller and the buyer is using Chase Mortgage. It has taken Chase more than 3 weeks to re-verify buyers employment because they do not complete loans within their own system. They partition out their loan process to 3rd parties. As a result this has brought the transaction to complete stop for nearly 3 weeks. I am purchasing a home once mine sells and now that transaction and the one the sellers are trying to close has also come to a halt. DO NOT USE CHASE IF YOU WANT YOUR LOAN TO BE COMPLETED IN A TIMELY MANNER.

Someone stole my mail from my mailbox in Feb 2014 so I had to close my account. Opened a new account. Since I had checks to be mailed in the mailbox, one of them being to Chase, I contacted all the payees to let them know that the checks had been stolen or if they happened to show up, don't deposit them as the account had been closed. Well, stupid idiots at Chase went ahead and deposited the check. It bounced, account closed. I gave them the courtesy of calling and offering to pay my Feb account online direct to an operator and the damn person at Chase took my debit card number and failed to process the payment. Since my wife had been in bankruptcy, they said they could not contact me with any status of my payment.

Made a payment over the phone. We kept getting calls our payment was late. I told the person we made the payment, gave them the info and they basically called me a liar. This went on for months - we were treated so rudely! I contacted my credit union, gave them proof of the payment and calls kept coming. Over and over again we were accused of lying to get them off the phone. We tried to be nice because we figured it wasn't the persons fault but they were so nasty. We even received letters in the mail saying we were in default of our loan. After months of this Chase informs me I can get a number from my credit union that will show where they put my money. So basically after months of phone calls, nasty people and threatening letters, my credit union was nice enough to fix their mistake for them. Believe me you don't want to deal with a company who can't even communicate with their own collection department to flag your loan as in error.