Chase Mortgage Reviews

Unfortunately, nothing good to say about Chase. I was a customer for 15 years, never was late in a payment, never missed a payment. They required $500 to start a refinance application on a house with over 50% equity and they did everything in their power to not close this refinance. It has been 6 months and they are constantly delaying and asking for information that is meant to delay the process. It has been a terrible experience. I would never give them the benefit of the doubt, in any process. Mistakes and delays all the way through the process.

The wait time was more than an hour, call dropped, Direct numbers to get help forwarded to main customer service line. Talk to representative option is discouraged. Chase must improve this service for existing mortgage clients.

I called regarding my escrow account which states that much more was taken and what was paid. The representative said she was going to put me on hold for one moment look further into the situation. I immediately received a recording stating their office was closed and call back another day. I started contacting them at 5 p.m., they close at 6. I was kept on hold for about 38 min, much longer than the estimated wait time that was given to me at the beginning of the call which was only 8 minutes. It took the representative 15 minutes to find the statement that I was referring to which shouldn't be that time-consuming since there's a statement date listed clearly on each statement.

We have had Chase as our mortgage company since 1993. That little fact plus ZERO missed or late mortgage payments didn't stop them from keeping our $500 good faith funds when attempting to buy a new home. The home that we were trying to buy failed inspection with severe structural damage. The sill plate (the structure in your home that your floor joists sit on) was completely deteriorated. The inspector reached his hand into it and pulled out crumbling wood. There was other damage just as bad, but apparently Chase thought we should proceed with this purchase as they have flat out refused to refund our money! Chase policy state that if a home fails inspection the good faith funds are returned. Just words in the air. The funds should be called GOOF FAITH! THEY sucker us into believing we can actually trust them. I am out $500 for ZERO services rendered. FOREWARNED IS FOREARMED -- use your local bank. I WILL!!

I was a mortgage customer with Chase for almost 20 years, so when we were looking to sell our home and finance a new one, of course I thought that the easiest way would be to go through the company we had dealt with for so long; good idea right? WRONG! I will NEVER again do business with Chase or ANYONE affiliated with them. At the time I was seeking a new home loan with them, my business (self employed) had been operating just under 2 years. I was very clear from the start about our financials and situation but their representative who should be the first gate keeper warning of possible issues, ignored the clear red flag.

Have had a mortgage with Chase for over 15 years and it has been paid on time or ahead of time for that entire time. Recently I notified the local bank office that the property taxes would be paid a little late and explained the reason. The county tax accessor had already been approached and an arrangement had been determined. The county notified Chase by fax as requested by the local branch. Shortly thereafter the taxes were paid as agreed with the county. Chase filed an escrow a month later claiming they had paid the tax (they hadn't) and the county said, if they had, it would have been refused. Then they filed a second escrow for insurance from two years before that had been paid and closed.

Chase claims that customer satisfaction is 100% guaranteed. After working with chase about refinancing my home, I discovered that chase is 100% unsatisfaction guaranteed. The level of unprofessionalism on the part of the loan officer is unbelievable. I have complained to his supervisor and requested working with somebody else several times via e-mail, but, my complaints were totally ignored. After the loan was approved, I decided to walk away as I was very frustrated with the unethical behavior and practices of the loan officer. I do not recommend chase.

My realtor warned me, but I went with Chase anyway...Short story is, Chase has no respect for their customer's money, time or sanity. The long story is: Lending advisors were insanely hard to get on the phone. I had to run around basically begging people to tell me what was going on. They even had 45 days to close, not the normal 30. Finally, in one of our last calls, I was told that we'd DEFINITELY be ready to close by (x) date. The close was then scheduled on an email thread where Chase was cc'd and all parties were ready to go. At 4pm the day before our closing, I find out that Chase never actually cleared us to close and that the lending advisor was no longer with the company (!!??). No one from Chase called to inform me, I had to find out by calling his voicemail and getting a redirect to someone else. This was only made worse by the fact that I had taken PTO and booked a rental car for the 5 hour drive to the close.

I am a first time home buyer. While I'm not uneducated about the process, I'm definitely no expert. The few times I spoke with my lending agent she was knowledgeable and pleasant, but I mean the FEW times. I have spoken with her on the phone a total of three times, including the initial call after I submitted my application. My calls, texts and emails most often went days without a response. I actually called her manager, who was very helpful, but I would have thought her responsiveness would have improved after this. It did not.

We started our refi on May 17 2021. This is Sept 2021 and our refi still has not closed. We were told it would take approximately 45 days. Wrong!! We have had one problem after another. We were told our appraisal would be waived. Wrong! Our home is in a Trust and because of something in our Trust the appraisal waiver would not apply but were not told what it was. We out about this a month after our Trust info was given. Our credit scores were excellent 800 range. Our home is worth at least $500,00.00 and we have been with Chase for 9 years with no overdue or late payment and are financing only 145,000.00.

I called back in May to perform a mortgage recast. The person was very nice and made me feel that all my needs were met and made the process seem super easy. The individual quoted me with my new monthly mortgage amount, when my new autopay amount would take effect, and reassured me that the terms of the loan (interest, years) would not be affected. The individual instructed me to use the online platform to make the payment toward the loan. They reassured me making a $30,000 payment toward the principal would work fine on the platform. I followed up right after the phone call with attempting to make a $30k payment toward the principal using the Chase.com.

Chase managed our file extremely poorly, making many mistakes and dragging their feet for a month. We ended up closing late. Aside from the lack of customer service and false/misleading information that we received, Chase was impossible to get a hold of for a week before underwriting began and a week during underwriting. Our client care specialist was MIA during those two weeks. Despite all this, Chase never apologized for closing late and refused to honor the Closing Guarantee, which is their own program that promises a refund of $2500 if they cause customers to close late. If you are not going to take responsibility for the late closing, why have a closing guarantee program in the first place? Answer: Because Chase lies just to get customers through the door and then treats them like trash afterwards.

Chase approached me by mail to refi with them.. The rate change was not super interesting.. but it was no closing costs.. I don’t have a whole lot left.. The biggest reason I went through with it was to have my mortgage payments to be super easy within my banking app.. making bill payments more streamlined. I liked my last company.. but about a half a point and more convenient access made me switch..

Chase messed up our finances during underwriting and we ended up closing late and paying more than we expected despite having a conditional approval and being told by the Home Loan Advisor that we were more than qualified to purchase the house we bid on. To make matters even worse, they didn't even honor their Closing Guarantee of $2500 and even tried to blame it on us for not submitting documents on time even though we submitted required documents within 12 hours of requests. They were the ones who ignored our file for 2 weeks and the specialist was impossible to get a hold of and whenever she did call it sounded like we were wasting her time.

Everything went great until we submitted our purchase contract. Chase had 30 days to close. We didn't hear from anyone for an entire week. When the Client Care Specialist finally reached out to us, she gave us false and misleading information, which meant we submitted documents that didn't end up being acceptable or weren't even needed. When documents were marked "Incomplete," the Client Care Specialist never reached out to explain what we could submit instead and never returned our calls, emails, or voicemails for an entire week when we reached out to ask how we can move our file forward with the right documents.

Laura ** was the young woman who returned my phone call. I was denied, which I had a feeling I would be without have stellar credit. No biggie. What threw me off, was that Laura asked me if I had any questions at the end of the call. Which I did. She offered me no help or information to any of the questions I needed answers to. Just because I am not approved now, does not mean I won't be in the future. I have a very good job and my score dropped after purchasing a vehicle. Laura decided I was not a buyer and did not what to give me the time of day past that. Very rude and off-putting. Makes me not even want to use Chase bank in general if this is how they chose to treat customers who aren't "perfect".

The process of obtaining a loan was very easy. Everything was carefully explained to us very clearly. The bank associate was very nice and extremely patient and supportive, answering all of our questions and there were a lot of questions. We have now paid this loan and would highly recommend them.

Chase customer service is exceptional as well as the company itself. They are knowledgeable, understanding, compassionate, patient, kind and helpful. This is my fourth mortgage company and I have been with them over 10 years now and I am happy with my home so much I feel like family.

Chase sucks HUGE!!! When our mortgage got sold to Chase I knew things would be bad. I was so right. They send a letter saying that things will happen on certain dates related to access and of course they don't happen. Then we call and they act as if it is our fault. Hold times are ridiculous and then every time "they" transfer us they want to waste time with more personal verification crap so they can transfer us again. Cindy and Bernard in the "online or whatever department" are unhelpful and useless. All they want to do is verify who they are talking to.... So they can do the job they originally in writing stated they would do.

I’d give this bank a zero if I could. I settled on my house on November 6th and although they say they sent a check for reimbursement on the 10th, I’ve received nothing. I’ve called 3-4 times and have received only a ‘we will see if we can fedex it’ response. I can barely understand anyone I speak with as well. Also, with respect to my Chase credit card- I asked for a 5k credit increase because I was putting in a retaining wall and needed money literally to use for the week. Even with having 810 credit and a substantial income they refused because of ‘too much credit available.’ Unreal. Not a partner in any aspect. With respect to my owed funds, I’m beginning to question their Integrity- Matt G.

This was one of the most horrific experiences I have ever had with a loan. I understand we are in the middle of a pandemic, but it does not excuse the neglect and incompetence experienced. There was no point in messaging because the specialist would never respond. I was given a quote for an interest rate with no points and locked in that rate. Without explanation weeks later my locked-in rate changed to one with points, without any information provided on why whatsoever. Trying to get an answer was close to impossible.

Chase advertises 21 days to closing. It did not happen at all. August 8 submitted all my documents, via email to the loan officer Ivy, uploaded and reloaded to the home loan page. All tasks were complete within 24/48 hours Income, met Credit Score exceeded 750. The underwriter requested $90,000 proof of assets over the amount provided by Chase. My loan officer told me that it was, however, this amount was never corrected.

I recently had Chase for my original mortgage (they purchased it from the original mortgage broker when I purchased my house). The process to have them was straight forward, put my plan on auto pay, done. The refinance is where everything fell apart. Originally reached out to submit a refinance for my $200K mortgage due to the rates being extremely low. Took about 6 days for someone to reach back out to me. When they did they walked me through the process with a phone call every so often. We worked the numbers and I would have been paying a few thousand to refinance.

Poor customer service. Inconsistent policies and misinformation through the loan process. Great reputation and when we started the process was made to sound easy but our opinion quickly deteriorated and didn’t expect the process to take more than 2 months.

I gave a good faith deposit of $500 to do a refi on my house; they declined the refi due to low income (I have an S-corp which they did not take into consideration even though they asked for and I provided all of the information). I refied my house in 2011 with similar income with similar obstacles (self-employed S-Corp have extra hoops to jump through) without a problem.

Chase would not approve me for a loan, single female with continual score of 820+ for multiple years, years of owning homes, debt to income ratio well below the acceptable scores and 25 year of employment with the Feds. AND, they were holding the loan on the house I was selling. I got a loan with another lender very quickly, who sold the loan to Chase within a month or so after closing. I've been stuck with Chase ever since but would never seek a loan with them in the future. Customer service gives you lots of platitudes but do nothing to help.

I haven’t had to deal with them much, but when I did it was easy. I had no trouble contacting someone and had an easy time resolving my issue. Customer service was very helpful and knew the answers to my questions.

All application and paperwork completed by way of internet. ASSOCIATES always called back when they said!! If I needed any additional information it was always provided. Second time I've been with Chase Mortgage. Great Company.

If you want to be mislead, pick Chase. The problem is - even when you do business with somebody you knows reliable... The mortgage industry moves your business to whoever bids the most for the service work . Those who bid the most get repaid through those contracts they service.. Chase was fined more than any US company from 2005 thru 2016 when they lost the rights to interact with the public. They disregarded the due diligence promised to their customers by using their customers financial records to generate unaudited fraudulent court documents both Chase and HSBC swore to the court were legally accurate --- then admitted they'd used those same illegally generated type records potentially used on my 56000 cases before that day realized it was illegal.. My case hearing was - No Showed by their lawyers 2 day later lacking legal evidence. Chase lie, cheats then steals...Don't expect different or they'll get you!!!

I am an existing Chase customer for 10 years and went through the process of doing a refinance with them. What a horrible mistake I made! Zero communication or follow up; I'd have to call/email or post on the refinance page several times to even get a response back. When they did get around to communicating back, they would ask for the same documents over and over again and when I inquired they said because someone else in underwriting wanted to see them. Going into the 4th month of this process I just cancelled the entire thing. I've done six mortgages in my life, have excellent credit, and this was the worst experience by a mile. Avoid the time, expense and hassle and go somewhere else.

We have been using Chase over the years for purchase of property/homes and refinance as they have been good to us. They offer many loan types and most recently offered a program that allows us to break our mortgage payment into two installments. We pay half on the first and the other half on the 15th, which gives us significant savings over the term of the load by reducing the interest on the loan by making two payments instead of one. It's a great benefit and glad it was available to us.

This was such an inefficient waste of our time, trying to refinance our existing mortgage with Chase. There would be WEEKS when I would not hear anything from Mr. **, until I finally reached out to someone else. The lack of communication was so unprofessional. To string along an existing customer like this was truly poor service. I would never recommend Chase, or Mr. ** (SENIOR HOME LENDING ADVISOR), to anyone.

I've had my mortgage loan with them for the past 13 years and always paid on time. Sometimes I paid online, other times I paid in person at a local branch with cash. About 5 years ago they instituted this new idiotic rule for anyone and everyone to show their ID, even when depositing money or paying them. Fine, always had my ID and they took my payment. However, I lost my ID during the pandemic (had it stolen to be exact along with my whole wallet, but thats another story). So as I went to pay my monthly mortgage today, they refused my payment saying they can't deal with me without an ID. I explained my situation to them, said all DMVs were closed and even now that they're open, by the time I'd get a new ID, I'd be late on my mortgage payment.

This is my experience dealing with Chase Mortgage, I was being serviced by Home Lending Chase 3415 Vision Dr. Columbus, OH 43219. I already had a pre-approved application. I started my loan application by submitting the purchase offer which had the closing date. Chase requested several documents of the next 2-3 business days and every document was provided within 3-4 hrs of request. After repeated follow ups, several e-mail and phone calls they could not even get a basic conditional underwriting done after 3.5 weeks (4 days before closing date). They have such lax attitude that there will be no follow up for several days, indeed they will never follow up until you call them to find out about the status.

I requested a mortgage modification a year and 2 months ago. As the process moved along there were weeks with no response from the lead at Chase. I spent $800 on title insurance, $300 on processing which was never completed. In the mean time I spent $3500 on legal fees defending myself from an affected neighbor due to the extreme delays from Chase. Now I am out $4600 and starting a refinance with another bank since Chase is incapable of finishing the work.

Another huge mortgage company that does not value it's clients and that does not respect closing deadlines in contracts. Jean ** in Jacksonville, FL is over a week past the closing deadline and the closing has still not happened. Do not recommend. It is so rude and disrespectful to the lender's clients and everyone involved in the transaction not to work efficiently and respect closing deadlines. JP Morgan please train your staff better and if they are not performing in the way they should make them accountable for their bad work ethics. If they can not even make closing deadlines maybe this is not the right job for them.

Below are some examples of points that come to mind that imprinted such feelings on us were: - The 1st addendum change. When we submitted the sales contract on April 07, 2020, the contract had a seller's concession of 3.5% and closing date of May 4th. Then, on April 10th we were informed that Chase could not honor that value and its guidelines would force us to reduce that amount to 3% if we wanted to proceed. We are first time buyers and that made us afraid of losing the house offer, so we agreed to that. The sellers, eager to help us gave a discount on the house sales price on the .5% Chase would not honor.

In June of 2018 I missed a payment 480.86 but I keep other month paid with extra money added to build suspense. In Oct 2018 after ask and filled out several times for repayment and denied each time they set me up on forbearance plan for three month over one payment at the end of of forbearance I owe for all the three months plus any late fees. Well I broke the forbearance and went on paying 550.00 600.00. In Dec. I had my Bank get hacked and got red alert from Green Dot Bank. The transaction I sent to Chase and other bills was returned. I was on Chase to fix the problem but I was too late. I got them the money. It was not 600.00. It was 550.00, my payments are 480.86. Since it was return the payment got overlapped with November so they was two payment in Nov. They knew that.

I'll try to keep this as short as possible. I sold a house in New Jersey for over $250,000, I had plenty of money in the bank, a credit score over 750, and a good paying job and Chase Mortgage reps still made me jump through hoops of fire to get a mortgage for a $132,000 house even though I was putting more than 20% down. I would passionately discourage anyone and everyone from using Chase for a mortgage. Also, forgot to mention that I had bought and sold approximately 6 other homes in the course of my life and have never had an issue or poor credit.

JPMorgan Chase Bank. Is the biggest us bank and biggest crook. They have screwed our life so badly by a fraudulent mortgage refinance in July 2008. They have lied and covered up the truth for nearly 9 years. About the bank who never worked there? About changing interest rate. About increasing my loan amount. I call it VOODOO MORTGAGE REFINANCE. I will be in the news soon.

We have used Chase for our mortgage for approximately the past 25+ years and still going..!!...lol. There’s not any specific complaints that come to mind. If and when we do have any questions or concerns, we call the 800 number and speak with a customer service rep who handles it. Other than that there’s not really any negative experiences that come to mind.

I didn’t compare with any other company so I suppose it went smoothly as we did receive the mortgage we applied for. We were qualified quickly. We submitted all the needed forms and after they were reviewed our application was given the appropriate approval.

My experience with seeking information About becoming prequalified for a mortgage was awesome. They covered every question that I have to ask the customer service was amazing! Upon my entry to the branch I was greeted with a smile, offer of coffee or water and did not have to wait long at all for a banker to meet with me.

Not a very forgiving company, and not very reasonable when it comes to trying to get to the bottom of an issue. Decent customer service as long as you are doing everything they want first. Not big on being told I need to consider myself lucky for not having charges pressed against me, whenever I was the one being frauded against...!

We did a 10 year refinance of 40% to value and the never ending asking of documents and delays were never ending. What should have taken two weeks took 3 months. Our credit rating was a 775 then but it was a no fee loan which means they don't work very much on your application. Their idea of a no fee loan was you still had to pay for almost everything but it wasn't a fee. It was a cost.

Had a loan for home improvement added to my mortgage, kept paying and paying but the loan amount never budged. Seems the interest rate was higher. They did not disclose this information when I applied.

I have been a valued customer at this bank for many years. I am and always have been a loyal customer and I am very satisfied with the services I have experienced from them. I am proud to say I am and will continue to be a customer of Chase Bank.

Pretty easy to understand, easy for first time homebuyers, good interest rates, and selling was just as simple. The only frustration was that we didn’t understand no money down meant an additional loan. So, I know now.

I despise JPMorgan Chase and their financial institution. Their mortgage process is a joke. I don't want to get into personal details but process they have along with requirements they have are ridiculous in today's day and time.

Have had no issues, the closing process was quick and easy which they covered and the finance options that were available at the time were phenomenal. I would do business with them again after having a good one.

Chase was efficient, and fairly easy to work with. I like that their receipts show the balance due each month. My biggest complaints would be the wait time, in case you need to speak with a human, and that they have too many customer service reps who don't speak English very well. When you're dealing with a lot of money, you shouldn't have to constantly repeat yourself, or ask them to repeat themselves because they're too hard to understand.

I am on the market looking for a home for my kids and I. Bank with Chase and have not had issues so thought I would look into this to see about getting a home as well the folks are so nice at the Chase and I trust them so I figured why not try.

The application process is relatively smooth, but can get prolonged though. Customer service is typical Chase, hard to reach sometimes, hard to get straight answers, have to press for answers. Ok value overall given the finance options.

Their "service" stinks. Went to congressman's office with complaint which at least got returned phone call from VP but he he was NEVER available and never returned phone calls. After over 20 attempts, we gave up and the congressional office made note they are totally uncooperative and broke the federal law with NO RESULTS to the consumer.

I struggle with the automated phone service, it is very impersonal and hard to actually reach a real person to talk to in customer service. They actually push you to go online for questions and then the online is very vague.

Getting the mortgage was easy. The many years we paid the monthly payment there was never a discrepancy. When it was time to sell my Condo and pay off the mortgage it was simple and went very easy. There was never a problem dealing with Chase Bank.

They're always trying to sell you something or trying to get you to refinance. I am inundated with junk mail and sales calls. I am looking forward to paying off my mortgage this year. If you happen to go into the branch, the employees are of little to no help.

I refinanced with Chase Mortgage and had no issues. They came to my house to go over the paper work saving me a trip to the bank. Everything was explained efficiently. When there is a change to my taxes I’m notified with enough time to make a decision on what to do with the change.

My mortgage was sold to Chase after it had been through four other banks. Chase's customer service was world class poor. I contacted them concerning a refinance and they were difficult and condescending. Furthermore when I was informed of their decision they were giddy and laughingly joyful at supplying me with the decision they had arrived at. The epitome of disrespectful. This must be their mission statement. Their website was corrupted and had security issues that were beyond the realm of customer support and the information technology department. These issues were never resolved. Chase failed.

I used to have Chase Mortgage for many years. Customer service was very good and professional. Never had a problem with any aspect of the Mortgage. The rate was high and I refinanced with another bank. They were gracious and understood my position. I had one of their credit cards and they made good after I wrote to corporate and complained. I did receive a credit. Overall, I like the bank. But, I find they are not as competitive with rates and banking options.

They are ridiculous when it comes to assisting with mortgage modifications especially. You can have tons of proof of your past many years of payment history with them under your current financial situation (which is much different than it was when your loan was originally approved many many years prior; they just didn't know it had changed and my payments were still never late) and tons of proof that nothing about your financial situation has changed from the many years prior that you have been paying all payments on time (in your current financial situation) would prevent you from continuing to make all your payments on time, but they still say you don't qualify for a new (which is actually a modified mortgage) that would actually lower your payment which would make it even easier to make your payments.

I was approved for my modification in 2014. Did my 3 month trial and the modification became active with my first payment in 2014. I was told that I would receive the $5,000 if all my payments were made on time. All guidelines were followed and all payments were made on time. Therefore, I qualified for the $5,000 incentive that was in my modification agreement with Chase, and to date, the $5,000 has not been applied to my principal balance. After several phone calls to the modification department, they've informed me that the $5,000 incentive is not in their final modification paperwork and I will not be receiving it even after I sent them my copy of the signed Chase modification document I have. Sooo disappointed with Chase. I will never do business with them again. My mortgage experience with them has been horrible and I will never recommend them to anyone.

I applied for a Chase HELOC. I have been a Chase customer for over 15 years. I bought a house for cash and applied for a HELOC. The amount requested was less than $40,000. I was pre-qualified and turned in all of the paperwork requested. Since I turned everything in, I have been given numerous excuses as to why I cannot get this loan. I was told there was fear that I would be unable to pay back the loan. I am retiring as a teacher in Louisiana and am moving to Florida. I will get both my retirement and income as a teacher in Florida, as that is my plan. I also have a 504K.

Chase is a big bank and they always attract customer with all these unbelievable incentives, but they don't get ** done. I am selling my home and my buyers are using chase thinking chase is a big bank, good rate etc. So 31 days into escrow, they still couldn't get the loan approval. All they tell us is they will get it done tomorrow, tomorrow and tomorrow. As a seller, I am purchasing another home which has been waiting for the fund from my old home to new home. Fees and fine from the delay were kicking it since chase has delayed the buyer's loan and we ended up paying tons of fee. They originally promised 15 days but they were so far off from the deadline. I will never go with chase or recommending anyone to go chase. This was one of the most frustrated experiences I have in my life so far.

I recently applied to Chase Bank for a second home. My current home is mortgaged through Chase Bank. In the 10 plus years I had never been late or missed a payment. In a matter of fact I have paid additional principal payments on almost every payment. So naturally, I thought this would help me in acquiring a loan. Wow, was I wrong. I was pre-approved by Chase before we started our search. We agreed upon a contract in November. After home inspections we started the loan process in early December. I immediately sent them every request by the next day.

I am from the Bronx, New York City. I got the Chase mortgage more than a year ago (with a jumbo loan). My initial interest rate was 4.87% with some discount point. The mortgage advisor said I would get some cash credit from Chase (which can be a part of the closing cost) if I don’t buy the discount point, leading to an interest rate of 5.125%. Finally, I had chosen it and the interest rate at the closing was 5.125%. I asked my mortgage advisor several times about my credit for not buying the mortgage discount point before the closing. He said it will be shown at the closing cost. However, it was not included in the closing cost. I asked him at the closing table. He said to resolve the same day or the next days. Then, I have been to his office many times over the last year. Every time he took the time to resolve it. I didn't get my credit yet. A few weeks ago, he said, he had left the chase. But he does not respond to me about the credit.

The tax assessor made a mistake in the tax payments and sent a number of letters asking residents to pay an additional amount or risk losing their homes. Chase received the letter and never acted on it, even after multiple requests from me. They kept saying they would take care of it. Finally the last day to pay, they had done nothing so I had to leave work in middle of afternoon, get money out of ATM, and go to city hall and pay it myself. The only thing Chase did was see I paid it off. Why they have become so bad after 6 years, I have no idea. I want to switch to another mortgage company. My house could have been put on auction because of them!!

Asked for documents I already submitted several times & took over 14 business days to process my appraisal because they were so far behind. Asked me to pre-pay my taxes a month ahead to "look better".

Recently completed a refinance with Chase. My experience with Chase is that the Chase.com interest rates are not competitive. Also, the Chase.com team members are not knowledgeable and that the different departments do not communicate with each other. They do not tell you that they use outside contractors such as "Service Link" and "Fidelity National Financial" which adds confusion. Even worse is that the Chase loan advisor assigned to your loan is unaware of the outside contractor involvement. The Chase process for submitting documents and tracking status is difficult to use. Additionally, communications with your loan advisor requires you to login to Chase.com and if your loan advisor goes on vacation, you are connected to a different person who has no knowledge of your loan details. Shop around, ask questions and do not accept verbal promises, "get it in writing".

While selling one home we were purchasing another home. We both have excellent credit and Chase quickly approved us. One of the reasons I went with Chase is because the Home Lending Advisor offered 50,000 miles to Our Chase Sapphire Cards and guaranteed meeting my closing date. I really felt pushed back and forth between the Lending Advisor and the "Client Care Specialist." Although the online interface was convenient, the personal touch was sorely inadequate.

Chase Mortgage Sucks. I literally can not express how negative my experience with Chase Mortgage has been. They have to be the worst company on the planet. Please save yourself the pain and go with anyone else.They purchased my mortgage from my existing lender and the entire process has been miserable.

They are nothing but a waste of time. There's no communication between departments. I had 20% down (41k cash) in my bank account with 710+ credit score, they kept asking over and over for the same documents. Almost a month later they told me, when I gave that 20% down payment, I won't have any money in my bank account so I have to keep 10.000 in my bank account minimum. Seriously? Minimum 10.000 in PERSONAL CHECKING??? You try to reach them? Good luck with that. Had only 10 days remaining to my closing date, took my business somewhere else.

I applied for a mortgage refinance at a good rate, and the agent was made aware I had not enough income. They led me to believe that if I had enough assets I would qualify for a small mortgage. After asking me for all kinds of information and statements they finally denied me the loan. I wasted close to 100 hours and missed getting a low rate because I believed in Chase. I'm a happy customer of other services, but now not only her manager does not reply to my calls or emails, they also don't want to refund me a $500 deposit. I think the original agent did what she could but it is incredible that a manager ignores customers when issues come up. Based on this experience I strongly suggest finding a different financial institution for your mortgage needs!

PLEASE wear a tee: "CHASE BANK = BAIT & SWITCH! Also, PLEASE share experience w/ Veteran and Senior organizations. PUBLIC SHAMING by word of mouth can help. Also, contact Board members with your story. Chase transferred my loan to a fly-by-night, non-bank entity, operating out of a boiler-room type operation in Texas. They've been sued for fraud and have numerous complaints about disorganization and unresponsive customer service (Nationstar d/b/a/Mr. **).

I wanted to buy a brand new construction house in Minnesota and applied for Chase bank as my mortgage lender. Throughout the process, they kept asking me for documents that I had already submitted multiple times. They have zero coordination between departments. Long story short, Chase gave me conditional approval and confirmed that I was approved if I send the requested documents, and I did! I was confirmed that everything was fine, until a day before my closing date, Chase said they cannot approve my loan without providing any real reason. I lost my deposit money to buy the house, as well as moving costs and many other things. We had already packed our stuff and were ready to move to our new home. STAY AWAY FROM CHASE. They're a fraud. I am working with a lawyer to file a lawsuit. They also take forever to reply to emails and calls.

There are millions of great All American people who pay their mortgages on time until the unthinkable happens. My husband's prolonged illness started in 2016 has devastated my family causing my mortgage payments to be delayed and with his continued unemployment I'm facing foreclosure. When I finally was able to pay my mortgage I was told it was too late and would not accept the payment. 120 days is not enough time for families that have to deal with prolonged illness and the loss of income.

I was the seller of a property - the buyers were using Chase. Chase missed the closing date 3 times! The buyers lost their earnest money twice due to missed closing dates. It got to the point where we severed the contract because we lost faith in Chase's ability to close. We started to take new offers. Here is the kicker. The buyers Bank with Chase and they still got poor service. Seriously. Find a better mortgage company. There are many out there.

I had a mortgage with Chase Manhattan Mortgage Corporation. In 2004, I refinanced it with them for lower interest rates. I got a letter dated May 12, 2004 from them saying the original mortgage loan was paid off in full and the lien release papers would be sent between 60 to 90 days from date of payoff. The second mortgage loan was subsequently paid off and the lien release for that one sent off in 2015. I recently applied for a HELOC and discovered that the lien for the original mortgage loan that was supposed to be released in 2004 was still open.

I applied for a HELOC at Chase and was pre-approved. I waited three days for Chase to call. When the agent called, he asked a few questions, looked at my existing mortgage and told me that it was a home equity loan, which it is not, it was my original mortgage. Anyway, he said the only way I could be approved for a loan is if the entire mortgage was refinanced at Chase. Problem is that my original mortgage is 3.5%, and Chase quoted me at 6.4%.

My mortgage was sold to Chase. I thought this was great since I was already a Chase customer. The escrow for property taxes was not setup correctly and there was a significant shortage. Additionally, they claimed to never receive the tax bills and I had to contact them to get the taxes paid. When interest rates dropped I decided to refinance. Chase offered a great rate and since they already held the initial loan the process was supposed to be straightforward. This was not the case. The initial loan officer sent me a loan application with inaccurate information despite our 40 minute phone conversation for him to collect the pertinent information. When I asked that he update the form he said to just sign it because he told underwriting about the updates.

Their “guarantee” if they mess up your closing date is a SCAM. Basically if it is caused by anything third party WiFi is everything they go through. Since they are online you will not get that guarantee. They are a bunch of crooks. They caused me so much hell with my home buying experience because they didn’t schedule things on time. Would never recommend.

I filed against Chase Mortgage which at the time was listed under JP MORGAN CHASE and filed with the OCC and other agencies including the INDEPENDENT MORTGAGE REVIEW which is a government agency that investigated the foreclosures of the 2008 mortgage scam. At the time I had my home listed for sale AFTER my insurance company BADGER MUTUAL INSURANCE - failed to pay out my claim when the pressure relief valve on a NEW boiler failed and exploded the radiator in my upper unit apartment where I resided causing about $15,000 in damages.

Long of the short, I was denied a loan to be taken against one of my TWO already paid for in full homes. They denied me over the phone but I just received a letter stating, "This letter shall confirm your decision to withdraw your application request." This must be their way to protect their loan approval rate. "No, you can't have a loan but we're gonna make that your decision." Fortunately I was also working with a "mortgage lender" and had much better results than requesting from my bank.

For the last week, I have been trying to pay off our mortgage. Four phone calls and more than 1.5 hours on the phone. Every time I get different numbers and stories. My payments in July were applied to my October payment; it will take two days to reverse it. It took longer and then they turned around and applied another payment to October so now I'm still waiting to have that reversed. Delay, delay, delay and none of the numbers match. When I ask for a supervisor, I'm told they don't have a phone. I would NEVER EVER have a mortgage with Chase again!

Where to begin... I purchased a home from a friend for $200k, about 50K below the market value. During the entire loan process I asked the question at least 10-15 times "If the appraisal comes back at $250K I don't have to pay PMI, correct?" Every single time the answer was "that's correct" you will own %20 at the point (which I now know is not true). Several weeks pass and the appraisal comes back at $225K which I was obviously surprised. I expressed my disappointment to two different Chase employees and decided that I wanted to dispute the appraisal so I would not have to pay PMI and because the home value was more.

I've never had problems with mortgage lenders or servicing companies. Unfortunately, my latest mortgage got sold to them after the close, so I didn't even get to choose them. Unfortunately:

We have had a home Mortgage with Chase for 11yrs and during this time we have always paid our mortgage payments in full and on time. We have never been late. Recently with the latest rate drop we decided to refinance our current 3.25% 20yr fixed rate and roll-in a 2nd line of credit (5%) that we had with a local bank. The combined debt = $414,000 and we wanted to refinance this amount with Chase and hopefully get another 20 yr or maybe even a 15-rate if it made sense. Well, my wife called Chase and spoke to one of their Lending Advisor's (aka, loan originators named "Nick") and told him in detail that we both had excellent credit, good paying jobs, and the current state of our finances, home value and debts.

If you are self-employed (e.g. such as you live in the LA area and are connected with the entertainment industry), save yourself two weeks of a headache, and go elsewhere for a home loan. They don't provide a checklist to guide you when you're self-employed. My husband's income was the deal breaker for our loan. He took paternity leave in 2018, and his income dipped. They wanted assurance it wouldn't do so again, and after document after document, nothing was good enough. They took their time, finally asked my husband for a profit and loss statement, which he made by totaling expenses from his Chase Business credit card, and his profits. Not good enough. We were then told to have our CPA create one. That wasn't good enough either.

The flood insurance and mortgage departments cannot seem to work together and keep their records straight. Issues happen every year even after I asked them to put notes into my file to keep things straight. The latest... after I called over a month ago to check if everything was ok they sent me a letter saying I was underinsured. After getting misdirected, dropped calls, etc., etc. I was later told that the letter was incorrect. Another 1.5 hours of wasted time. I'm still ticked that I lost the chance to refinance (with Chase!) because of delays and confusion with their flood insurance department. Why am I paying Chase money to manage a mortgage when their service is so consistently poor year after year?

I purchased a home in CA in 2005 giving 20% down with Washington Mutual which later became Chase. I received a modification and all was well until last year. I became unemployed and struggled to make full mortgage payments. Chase advised/required me to miss (3) months of mortgage payments in order to qualify for a temp mortgage deferment and reduce my payments to $400 a month. I did that and then I lost a $5000 fed govt incentive under the HAMP program.

I have been a Chase customer since 2002. In the last 3 years they have made accounting errors in applying my checks. I have attempted 3 separate times to resolve this and despite making the required payment monthly Chase adds a late fee each time.

My house flooded during Hurricane Florence and I will never use Chase again if I can help it. There are not enough words to express how angry I am. They have the worst customer service I’ve ever experienced. Recap: they made lots of mistakes with the documents I uploaded when I was trying to receive my insurance funds. I received endless verbal apologies but it took us months to actually receive our money. I spent hours on the phone with them the last few months, and it all should have been avoided. There is only one contact phone number for the whole department and you have to repeat yourself every time you call. Supervisors always told me they’d call back and never did. Their reps would tell me ‘oh, I think this is the problem’.

In 1988 we bought our first home. Our loan was through Chase mortgage. In 1995 we fell on some hard times, the company my husband worked for went on strike for 3 weeks. We were living paycheck to paycheck at that time so that month they were on strike we had no money coming in. I called Chase to tell them our situation and set up payment for that month paying half of our payment $495 that day and the other half $495 the following week which would make it one day late (this of course was way before online bill pay etc). They said that was fine. I sent the payments like we had arranged, now it was the beginning of the next month, we got a letter saying they applied it to our interest and that we were going into our second month of non payment on our loan and that they wouldn't accept any money for payment on the loan because our loan with them had been sold to a different mortgage company and that our home was IN FORECLOSURE.

I was a traveling notary for 11 years and Wells Fargo was the worst company to work for. They never got the documents on time. They never paid on time. They always had a complaint about something. The customer could never reach the same personal loan advisor which should have been available all the time.

They gave the best rate in the market. Their online banking is so easy for payments and the bills describes the loan in a easy way to understand. Their customer service and IVR is superb. Chase is always quick to respond to emails.

We refinanced our home in 2003 and Chase bought our mortgage on the market. For years we paid extra to the principal, finally lowering our balance on a 30 year mortgage by 59 months. One day we received an offer for a "recast" of our mortgage. This is not a refinance but lowers your payments. What they hope is that you will make the lower payment and then they can recoup the interest that otherwise was paid off earlier.

They walked us through the process step by step and were wonderful to work with. It was a refi, and they were our prior lender. They did a great job servicing our first loaned also. If we were doing another mortgage they’d be my first choice.

The experience was so bad and cost me $6-7,000 more than it should have because of their negligence. Stay away from Chase is the best advice I can give anyone. By the way, I have spoken to many people who feel the same way.

I wouldn't recommend them to my worst enemy! They lie about everything and don't give a rat's ** about you, all they want is to screw you over and say what a poor boy you are!!!! Stay away from them unless you want to be taken advantage of and ridiculed.

Child's first time mortgage loan, some of his credit history is cards that were in parents' name and we had issued him cards off of our accounts. He's no longer on these accounts as he's now a married adult. Chase wants US to provide OUR statements on the cards and give access to OUR accounts that we pay them from. Say what?! I'm not the one applying for the loan. Go elsewhere, no one should be treated this way. They say they aren't going to sell his mortgage. Hahahahahahaha. Waaaaay over the top and unnecessary underwriting process. Chase obviously is looking out for themselves and you are a mere peasant/thief begging at their door for handouts. If you don't want to be treated like you're in Communist China, apply elsewhere.

Our Mortgage has been with Chase for the last few years and we are more than frustrated with the bank's clear reluctance to apply funds correctly as we work to pay down the principal balance on our mortgage. We have sent in multiple extra payments that we have ear-marked as principal-only payments and yet Chase keeps applying them as though they are regular payments, taking big chunks of interest out. This happens even though we are fully current on our regular mortgage payments and even though we notify them in writing each time we send in an extra payment to apply it to principal.

The website is not as user-friendly as it could be. That's the only way I know Chase and it is the only way I interact with Chase. Case in point, March 4, I submitted extra money as a "principal payment" but they listed it as a "payment" toward the overall loan. March 8 is convoluted as well. We made our regular mortgage payment, and I added another full payment to go toward our "principal" but it was simply applied toward the overall loan. And then, for some reason, there is a refund that was made on March the 8 as well - for over a $1000.00? No explanation given as to where this money came from or to which banking account it was applied. I'd give very low marks for their online abilities.

I had a hard time with Chase Home Mortgage. Before Escrow every thing looks so good and once the process started, it really sucks with hell lot of documents. The realtor keeps on promising that everything will be good, but I am not sure what document they really need to care and what not. And at the end moment, they denied my loan. Just a week before the Escrow ends I have applied a different bank and it approved within 3 days. Chase told me that I have property out of USA and you switched your job 2 times in a year. Even after all the written proof But they said they canceled it because I had a returned check before the repayment plan started and they did not realize.

They said we were in foreclosure and we had proof 4 times we paid so someone in that place is pocketing out money and screwing us but I kept all paperwork so hopefully they figure out who is doing this.

This is a very honest and un-biased review. I love Chase banking and have been a customer of their services for over a decade. I was the biggest advocate for banking with Chase. Started the mortgage process this past month. I made well over 6 figures, have a great credit score, assets, proof of income... everything you need to get a mortgage.

I always paid cash for things but needed to est. credit so took out Chase card for $1200. When I mailed my first payment which was a check printed by my credit union, they rejected it saying my address wasn't 'printed' on it as my account was just opened and I do hospice work so I don't have my own address for long--one of the considerations before you do work caring for elderly, disabled & children: banks really take advantage of you.

I had a temporary hardship with Chase Home Mortgage. They gave approved me for a repayment plan and I set up first payment for February. The check cleared the bank. I called on February 22 to set up March payment. They told me property was in foreclosure starting on February 18. I was shocked because I thought I was protected. But they said they canceled it because I had a returned check before the repayment plan started and they did not realize. I don’t think they can legally cancel after agreeing to the payment plan. I feel this is unfair business practice and wrongful foreclosure when they agreed to payment plan and my payment cleared. I feel this is unethical of Chase.

Chase applied my escrow to the principal payments which I did not instruct them to do so. I specifically asked them to put it toward my escrow, then they sent me a letter saying I was short on escrow payments. I told them that they had made a mistake and seems as if took them the longest to get this corrected. I wish they would do a better job listening and adding and subtracting. I am really considering getting a new mortgage provider.

Good afternoon. Me and my husband bought our home in 2012 and our mortgage was perfect. Everything was paid on time and the actual mortgage company we was late. They was there calling me or my husband to make sure and every mortgage company bought our mortgage was very good and we was always on time. Unfortunately in 2017/2018 Chase Mortgage bought my mortgage. In the beginning we was very excited because it was our bank but on 04/2018 my husband have a heart attack and in 07/04 he went under heart surgery. Everything went well but of course my family was little under stress.

I have had several mortgageS with Chase Bank and prior to this mortgage they WERE great. StartING day 1 they have messed this mortgage up. 1. My insurance was paid up for the year. Next thing I get a check back from insurance company for a refund because Chase told them to send it back, then I get a letter from Chase saying I don't have insurance on house. They also got involved with what I was paying and my insurance increased over 50 dollars a year! I REQUESTED THAT THEY STAY OUT MY INSURANCE BUSINESS IGNORED BY CHASE.

My Mortgage was just sold to Chase. I received a letter from Chase welcoming me to Chase. The letter stated nothing would change unless I made a request including my method of payment which is through bi-weekly debit to my account Bank Account. This morning I received a letter from Chase stating "that as per my request" they were terminating Automatic Payments against my Account. I never made the request. It seems that unless the payments were coming out or debited against a Chase Bank to begin with you have to go through the process of filling out additional paperwork.

I tried to give zero stars but it's not an option. I purchased a home for my elderly mother to live in who is on permanent disability. Because of her sickness many upgrades needed to be made to the home. I made a loan with the smallest down-payment possible so I could conserve cash to make improvements. After spending tens of thousands of dollars fixing up the property, I had it appraised through Chase and requested that the mortgage insurance be canceled. My appraisal came in with a high value, as expected because of the improvements and they declined my request, stating that it was not their policy to remove mortgage insurance until my loan reached a level of 75% of the home value.

I tried to have Chase refinance my home under the Obama act. Chase gave me a two year runaround on the Obama loan. They would require mounds of paperwork and then make me start over every 6 months. Now they said I had been approved for a loan for 40 years that added $6,000 to the loan. I am 67 years old. I only have six years left to pay off the loan entirely. All of my payment now goes to equity. The 40 year loan payments went to Chase and very little equity was paid. They would get the money when I died. They then canceled my home insurance and told State Farm they were going to take out the payment. They have completely messed up my insurance and continue to insist that I want the new loan even though I never signed any papers or agreed in any way to the loan. Do not deal with this company.

I made a $7,000 "Principal Only" payment online on Nov. 15th. Clearly a field for "Additional Principal". When I checked it a week later, I discovered only $5,035.59 went towards principal and the additional amount was applied to my Dec 16th mortgage payment, and showing my next payment was due Jan 16th. (Set to Autopay.) This same thing has happened with Chase many times over the years of working with them.

Chase is outstanding when it comes to helping customers navigate through tough financial times! The support I received from Jennifer ** in keeping my home 4 years ago was OUTSTANDING. She helped me navigate through a very tough financial situation with expert advice while expressing empathy and support to the ultimate degree. Recently I reached out because of a short term financial setback and Scott again responded with clear and concise explanation of what to expect going forward. Yes I understand that they consider the consequences to their company when facing foreclosures but their customer support is so completely emphatic and genuine when advising you on the best path forward. Thank you Chase for your policies and your hiring of the best customer advisors I've ever worked with.

Stay clear of Chase Mortgage. My father passed away in 2009. There was a probate hearing in 2010 at which time the home was given to me. I called Chase, numerous times to get the loan transferred to me and they told me that they do not recognize the court order because they were not there. The court gave them three months to appear and they did not show. That is why it was awarded to me. I attempted to get the loan in my name by working with Chase. Each time they sent me paperwork, I completed and sent back, they would lose them, a form was sent in the wrong format, or they would say they never received them. It took me three years before a representative got me on the loan as a contact person just so they would talk to me about the loan details.

I have spent hours and hours on the phone with Chase Mortgage. They are reporting a mortgage late for a mortgage that had been paid off one year previous to the mortgage late they are reporting!! They agree there was no late payment yet they will not send a letter confirming this so we can have the credit fixed! I have spoken to dozens of people there and there's an excuse of why they can't write such a letter! This is pure Abuse! Shame on them!

I pay my mortgage with recurring automatic payments from online banking. I have had a Chase mortgage for 10 years and never late or missed a payment. I moved and my notices were late in coming to me and Chase had increased my mortgage payment from $1840 to $1906 - $68 due to an increase in escrow collected beginning January 1, 2018. My payment issued prior to the due date was $1840 as I didn't realize it had increased. Chase applied the ENTIRE $1840 to the mortgage principal - something they should only do if instructed to do so. Then they charged me a late fee.

Needed 2 forms to be completed by Chase in order to obtain a 3rd party assistance in paying my mortgage and avoid foreclosure. (Mortgage Verification & W9) Chase representatives gave me the runaround instead. They faxed their own form which was already given to me by the Branch 4 days prior. The mortgage department repeatedly tried to have me receive their mortgage assistance even though I informed them that I do not qualify. A representative finally told me that a Research team may have it and there is no way to get in touch with them. As of today, no forms were received.

If you are have unexpected expenses arise Chase Mortgage will not help you. Most Mortgage companies allow you to change your due date or even defer your next payment to help you. This is not an option with Chase. All they care about is getting their money. I would not recommend anyone using them!

I have never experienced so much incompetence. They cannot figure out how to make e-signing available and I have not had access to their portal. 45 days of timesuck where they repeatedly request the same information. I have copied and resent the same information and emails several times; they do not read anything that is sent. There is no communication between the different people assigned to work with the loan. When they call you it is one minute before they close or the weekend and they leave a message for a return call. When I call the call is dropped multiple times requiring multiple attempts to reach anyone. I will never again do business with Chase Mortgage.

This was not my first home loan and it went terrible compared to the others. The entire process was bad. There was the typical scrambling on their part as they requested several times the week before the closing date for additional documents and information that they didn't realize they needed; I expected this and was very fast in getting those documents over to them.

I would use any bank other than Chase. We had fraud by DirecTV on our account for 6 mo. that we were unaware of and did not recognize. We never received a single bill from them either, but they got our debit card from ATT Wireless which we have an account with. Due to severe tragic family circumstances, we didn't notice the charges until August. I filed a claim for the two charges in July and August because they were within the 60 day period of filing a claim. They refused to dispute the charges because the first fraudulent charge by them was five months earlier outside of the 60 day period, and judged us for not having noticed them. They would not listen to reason, would not listen to our explanations. The first three were $10 each and blended with our other minor expenditures.

After having a loan with Chase Mortgage for 6 years with 0 late payments, I went through a divorce. The ex did not pay the very last payment right before settlement when we sold the house. Chase reported it to the credit bureau. This caused about a 150 point drop in my credit from 800 to 650. I asked for a courtesy fix on it because I had been a good customer for 6 years. The answer was they did not do courtesy credit fixes. The guy on the phone said in 17 years working there he had never seen one granted. I think they can do better. Especially seeing the circumstances and pattern of timely payments to them. I went to another lender when I bought my next house specifically because of their ignorance. Better that than reward their lack of customer service.

The Chase loan experience was awful and very stressful. I’ve gotten 6 loans before from other banks (credit unions, local lenders, and national lenders). This was the worst, not to be attempted again. They bait you with incentives (points on my Chase Sapphire card was the lure) and drag you thru at least twice the paperwork and scrutiny of any other bank. The agents are centralized somewhere with no knowledge of the local market. They advertise rates they ultimately can’t fulfill. And they collect fees along the way that get you increasingly vested in the process. It is without question not worth your time. Buying a home will likely involve its own taxes — don’t add to that.

Sold my mortgage to another bank, not a fan, too much of a big bank feeling. Disappointed after being with them for many years. Originally a WAMU customer.

Working on a short sale for my home their customer service rep assigned to me was never available even when I made an appointment. Dragged out for months before I got a lawyer to deal with them.

They explain things clearly and offer to work with you if you have an issue. Easy to look up things concerning your account. Able to manage your account online.

This is just a big company. It's just a numbers game to them. In my case they are just the servicer on the mortgage and have no real control on how the mortgage is handled.

I felt like I was dumped by the lender when my mortgage was "passed on to an unknown lender" although I have never been delinquent in my payments and Chase was not my original lender.

I have not had any issues with Chase in the four years they have had my mortgage. Their customer service is excellent in all regards. They are serious about giving good information and/or instructions whenever appropriate. I have always felt well served.

Nothing to dislike about this business, no regrets, high recommend to all my friends and family and anyone that I know. Hope this helps someone out to make a decision.

I applied for a mortgage with Chase because I bank there. I was pre-approved. They asked for $500.00 as a good faith, I gave it to them. My application went to underwriting and they denied me because My ex-husband let his house foreclose. I gave them the note of that house to prove I wasn't on the loan. They still denied me... I was able to get a loan and approved through another mortgage company. I asked them to deposit my $500.00 back into my account... Today I look and they only deposited $222.00 bank into my account. I feel they ripped me off.

I do believe that they forged my promissory note and tried taking my home in 2013. The servicing department lies and plays games. To them we are all just little people. I have since paid off my mortgage.

Big Bankster mortgage lenders are truly the bloodsuckers of the People. At the very least, their interest rates should be capped at 2%. There should be far less red tape/paperwork, and the terms should be readable, i.e., in common English. Home loans should be available to individuals of ALL income levels.

I applied for a loan modification, only to be given the run-around. I was asked to submit the same paperwork several times because Chase claimed they never received it. Even though it was faxed from Chase bank. In conclusion, I never received a modification for my mortgage.

We tried Quicken Loans, they just ripped us off, no customer service. Chase has worked with us and made refinancing easy and painless. We met our closing agent at a restaurant near our home to complete the transaction.

Violated! That's how you feel after all of the data points and information required by the overzealous underwriters at Chase Mortgage. Good credit? Good job? Documented history of business with Chase? None of that matters. They want to nit-pick every penny you have ever spent. It's sad, because the lending agents seem to feel my pain. I doubt I will see approval from the underwriters (After pre-approval and conditional approval) but I will NEVER use Chase again for a mortgage. If they buy your mortgage after the fact, you are ok though. Hopefully I will get my deposits and earnest money back. If not, then it's off to court.

Sold my mortgage to another company after 16 years of me being with them and they only gave me 30 days to find another company. I did not have time to do my research to get the best deal.

Keep leading you on, more information needed all the time. Working for over 2 years and nothing. Never missed a payment but am behind according to them, no help whatsoever!

My home mortgage keep going up and up, as of Sept. the interest rate 10.25%. And I applied for a Harp 2 or 3 years ago, Chase said I did not qualify and now the interest rate is down. What's the problem. I am on a fixed income, everyone I know have a problem with Chase. I has written the BBB about their concern for customer, none.

I recently had flood damage at my home where Chase held the mortgage. My insurance company issued the initial check to me which Chase endorsed and the funds were used to pay the contractor for some of the work. After living in a motel for some 6 weeks we were getting ready to move back into our home and my insurance company issued another check for the moving expense. When this was taken to my local Chase bank they called the Chase claim department and I was advised that since the total of the two checks exceeded a certain amount, they would not endorse the check until there was an inspection since the two checks exceeded the limit by $100.

I was tempted to go through JP/Chase because I have had good relations with them for over 35 years. I own (paid) 3 homes and was looking to finance a 4th for my children in college. I have ample money to pay for it out of pocket but wanted the children to be responsible and to help me out. Let me tell you right away that Chase mortgage does not care if you have $5,000 and trying to finance or if you have $50,000,000 and trying to finance. They want to see every single thing you own and every dollar you spend. I understand they need tax docs and income statements and property statements. But I am still waiting for an official closing date. Day 55 and counting and I have given them everything I have.

My mortgage was taken over by Chase around 2006. At that time, CHASE promised that all original agreements from the previous lender would be kept. There would be no changes. After a few years I lost employment and took advantage of HARP. I carefully reviewed every document that I signed. I still have them. None of the terms having to do with insurance or PMI changed. The only changes were for interest rate and payment schedule. Unfortunately, my loan was going from about 24 years to 40! It was do it or lose it.

My loan was taken over by Chase a few years back. I was looking to refi to drop my years to 15 and possibly roll a small HELOC in. Chase contacted me when I was working with another institution so I figured I'd see what they could do since they held my current loan. Chase said my home value and HELOC would be sufficient, I wouldn't need an appraisal since they held my loan and I'd been paying for so long.

This is a rogue bank, JP Morgan Chase Bank N.A. that is. Of course, this bank have the blessing of the Obama Administration in stealing ordinary Americans' livelihoods without due process of the law. Chase Bank took my home in 2015 on a discharged loan and I have no right to go to court on the matter. My lawsuits were dismissed twice. I will never forget nor forgive. They put my family in hardship I will never recover from.

Almost lost this house when everyone was losing their homes and I feel Chase took advantage of the situation for their benefit by making me start my 17 yr mortgage to start over at 30 again.

Unless the loan officer is recommended by your friends or family. Do not risk going in and get a random loan officer. Go with a local bank if it's possible as they do things faster because one person or a team is responsible for your case. When it comes to the corporate world, it seems like no one knows or everyone refuses their responsibility.

Too many forms to fill out, took way too long. Like over a month. Applied elsewhere and it was done very fast, without all the extraneous documents that Chase thought they needed.

Jumbo loan closed in 29 days. Chase just funded my purchase of a mid 1M+ home in Southern California. I contacted Chase through their online mortgage page on May 1st 2018. Dennis ** from the Arizona branch called me and helped me finished my loan application on May 2nd. At the time, I was working with another local mortgage broker, but their fees and rates were too high. Originally, I plan to put 20% down, but Denis convinced me to put down 25% for an easier approval.

Customer service is in the Philippines and if you can get an American it is always the wrong department for whatever your need is. The application at a local branch is easy but once you get your loan and have to deal with Chase Customer Service it's terrible.

I've been dealing with Chase as a private client for a few years and have to say am very disappointed. It started when I called the Cambrian branch in San Jose to inquire about a HELOC. Never got a return call so I went online and applied, we are now 45 days in and we never hear from our processor so when we email or call them, they tell us they need something else, but they never have once been proactive calling us to ask for anything. We email for updates and days go by with no response and we have about 5 people from Chase cc'd on the email as we've had to escalate to managers. I've had 2 home loans with them and will never use them again. I'm also going to close my private client account, there are no benefits worth this kind of unprofessionalism. They are terrible, avoid Chase at all costs, it's not worth the time!

My mortgage was a high amount. $647 per month principal, interest, taxes, and insurance! I received a letter from Chase offering a refinance of my existing mortgage with them for two percent reduction. The process was seamless; no costs out-of-pocket, and no monies from the refi added to my new balance. Now, my monthly PITI payment is $518, with no change of the duration of the mortgage. Thus, the monthly outlay for my housing needs is considerably an improvement! My house is a large two-story dwelling with 2 1/2 baths, Williamsburg style with full length covered porch on one acre of land in a great subdivision. Fantastic work from Chase!

Our original mortgage was with another lender which went out of business and was assumed by Chase. We also had a Home Equity Line of Credit with Chase. We recently paid off both loans. Their Customer Service was helpful with the process. The only complaint I have is that years ago we changed our payment from monthly to semi monthly and updated to auto withdrawal from our checking account which was also with Chase. Each time they withdrew the payment we were charged a service fee which I feel was unfair.

I refinanced my mortgage almost 10 years ago. I can recall an issue with double payments being taken out of my bank account and something with my taxes from my escrow account but eventually that got resolved. Other than that I haven't had any other issues.

Worst customer service ever. This is not hyperbole. Their delay and non response cost me thousands of dollars. Ultimately it cost Chase over $7k. I sued, won and collected. Public record San Mateo County.

I’ve been making extra principal payments for many years. Their online calculators to figure accelerated monthly or one time payments is easy to use. When I refinanced in 2005 they made it easy to sign papers out of my town due to a family emergency.

Good customer service, thorough, helpful, organized, easy to understand mortgage details. Called us about refinancing. It saved us $500 per month. We were with them for a long time and were always satisfactory.

Chase acquired our mortgage from Washington Mutual. We had several problems with Chase. Telling us our house had no insurance when it did, this happened a few times. Insurance company finally spoke with them. Somehow, our son’s name appeared on loan paper. He was seven when we bought the house. Took many calls and months to clear this up. We paid off loan. Weren’t happy with their service.

When I purchased my home in 2009, I purchased at FMV, but the racist chief appraiser didn't like the fact that I was buying in an all ** neighborhood so she raised the FMV up to $125,000. The house has never been worth that amount and considering the fact that it was built in 1954 with outdated fixtures and bad plumbing and structural damage, Chase should have said or done something considering they knew just like I knew the value of the house and my loan was PITI. My mortgage went up almost $300.00. I have been fighting with Chase to do something about it, but they wouldn't. Their only concern is getting the most money they can. I have tried to get a loan modification 5 times and each time, they lost paperwork and told me I had to resubmit it. I did that many times and was still turned down. I had to file bankruptcy to save my home while still making monthly mortgage payments of $880.00.

I made a mortgage payment over the phone because the online service wasn't working. I made an additional $5,000 in principal payment. I verbally asked the representative to confirm TWICE that the additional payment would be applied to principal. While the rep was repeating my concerns and her understanding for the concern she assured me the payment would be applied correctly. When I got my statement today the additional principal was applied to future mortgage payments and interest. It took a 35 minute phone call to straighten it out, and I'm still waiting for confirmation.

From the beginning until the end of the process, there has been chaos, miscommunications and mistakes done by Chase. There wasn't a single person responsible for the entire process at Chase and I think this was the source of most of the issues we've experienced. Mortgage application process: I'm not sure how many times our application forms had to be filled out and signed using mymortgage.chase.com and emails, but there were always documents missing that weren't uploaded or sent to us. We did countless back and forth during 10 days. Then Chase used the wrong State name (Delaware instead of New York) in our application file, we had to file a new application package again. My wife and I had to come in person to a local branch in Brooklyn as we wanted to sign all the papers in person and make sure that nothing was missing this time. At the closing, Chase asked me to sign many of the same documents all over again.

My daughter's father passed away in October of 2016 owing a mortgage to Chase. She went to the Surrogates' Court in NJ and was given the Administrator of Estate form to sell the house. We applied for a short sale and was approved. We found a cash buyer that issued all the required information Chase was requesting along with all the documents she needed to send them. It's been over a year and Chase is giving us the run around by not accepting the legal court document my daughter has from the Courthouse stating that she is the Administrator of his estate. When ask why they won't accept it, they just keep saying it won't close on a clear title. We contacted the Surrogates' office and was told that is a legal document and it's the law that Chase accept it and the house will close on a clean title with this document. We don't know what else to do, because as of today, they still won't accept it.

Have had this house for 30 years. In January I gave them my new account to take out my home mortgage payment. They failed to do so and failed to tell me they didn't making me late on two payments and ruined my credit while I was in the process of buying a new car to get to work. I'm single. When they, way too late, contacted me by mail and let me know they failed to take out two payments because I needed to go online or to my bank and "verify" my account for them. They had already done their "verification" online and DEDUCTED MONEY FROM MY ACCOUNT but would not deduct the very payments they deducted the smaller amount out of!

On Sept 10, 2017 we were hit with hurricane Irma. Due to this hurricane my property had some damage. I was told that Chase Mortgage was giving assistance to help us with our mortgage payment. Called customer service and was told that this was true. I was told that I had an extension for 6 months. All payment would be put behind our loan. That we were not going to be charge late charges nor be report to the credit bureau. So I accepted. In March 15, 2018 I went online to pay my mortgage payment for March which I was not able to do so. I called customer service and the office was closed. I called back the next day. I gave them my payment information. I was then told that I would need to pay 6 months of payment which was over 14,000.00 if not I will in default on my loan. Was told for months not to worry about the mortgage payment and that I would be receiving a letter in reference to this.

This is a formal complaint regarding my current situation with Chase Mortgage Division. As the seller I have been treated horrible, and after 67 days our home still has not closed and we still have no closing date. Working with Chase Mortgage has been a nightmare. Our pre-qualified buyer and I decided to use Chase Mortgage Banking since we’re both Chase customers. However, if we had known in advance of the incompetence, inexperience, lack of professionalism and continuous resubmission of documents, we would not have used Chase to close my home. Every time I tried to personally get information from the lender he said I had to ask the buyer, because he couldn’t give me information for privacy reasons. Since when can’t a lender give the Seller information regarding the buyer’s documents status and the closing updates on Seller’s home?

No longer servicing the loan. SPS handles it now and it's only been a month and the harassing calls are illegal. I'm up to date and have been had another mortgage and paid that off. Both were with Washington Mutual but as you know they were ripped off and Chase took over. Now SPS is a collection agency and I am still in the 60 day period where they shouldn't (and can't) charge late fees) call one day after the due date. They will be replaced but for those that can't the government should step in. Bad Bad Bad. God Bless America.

I have had 3 mortgages, car loan & credit card over the last 15 years with Chase. Over the last few months I have been receiving several calls a day starting around the 5th of the month that continue until my payment is credited. They are telling me my mortgage is past due. I have always taken advantage of the 15 day grace period when paying since it works with my budget.

I'm a customer in East Bay, California. I was really frustrated in working with Chase Mortgage. The team is the least professional one in the world. First they lied to you about the interest rate, then they went back and forth with you regarding every line in the doc, instead of completing all one time. The closing date was extended due to their unprofessional work. I don't recommend anyone to use Chase Mortgage.

I am trying to pay off my home equity line of credit and it is very difficult to find anyone at the bank (via local branches and/or telephone connections) who know how to answer questions. When talking to one person, you are frequently passed to another or they have to consult with another. It should be EASY to pay off a balance, but this is taking weeks. I will not recommend CHASE for home loans.

I am a Chase mortgage customer since 2005, since then I have stayed current on my condo to date. Unfortunately the property value is $100k undervalue and have been getting a runaround from Chase to work with my loans. It seems they have a great rating for losing documents and not putting the right documents in the correct file. Unsure who has all my docs this point. I believe they are not helping me because of my excellent payment status. I am trying to be patient. The short sale process started in July 2017 and by December 2017 nothing had been done and all my documents continuously kept disappearing or being under review for long periods of time. I opted out of the short sale.

I was very unhappy with the Chase's practice during refinancing process in October-December 2017. Chase charges a "good faith" charge of $500 for doing absolutely nothing, making you think that this charge will be applied to closing costs. This charge binds the customer to Chase and discourages the customer to look for better deals. This charge also discourages Chase Bank from getting you the better deal. Chase gets their $500 and if you don't go with them, they keep the money. Chase, however, will match any better rates that you are free to shop for, of course, spending your time and the time of another lender. They will not BEAT the better rate, they will match it.

We have our Mortgage WITH them, when I had my back surgery we went into foreclosure, they refinanced our loan but that set us back and had to start the 30 years over and made us pay more. I don't understand how you can owe more when you have paid on it for seven years already, so they get extra money because we did that. I don't feel that's right. Everybody has their hand out not helping anyone, just making money off everyone.

The worst example of professionalism I have ever seen with a company. CHASE Mortgage could care a less about customer satisfaction. They treat you as a number and that's it!!! Please please do not go through them!! There has to be better alternatives out there. I have already had my credit pulled by CHASE and have been waiting over a month for appraisal. Finding out that one was never ordered from their independent appraisal company. Even though I have them 500 to schedule one. Again bad business on Chase part. And dealing with a horrible appraisal company. So while I have been waiting for 3 weeks for a phone call from an appraisal that was never going to happen nobody knew this???

Chase issued two mortgages on our house in 2010 and 2017. In both instances the title on the deed was in his deceased wife's name. My husband died and I am unable to get a clear title to the house. Now I have to go through probate, and the courts are backed up from six to eight months.

We refinanced our house thru Chase recently. It was a nightmare from the start. The closing team kept messing up our paperwork and the overall numbers we owed and what we were getting back fluctuated a lot. The mortgage specialist would tell us one thing and the closing team would tell us another. I kept catching errors in the paperwork that they had to correct. Finally they told us they had them done correctly per what we discussed and we went to closing. At closing we signed a paper saying we wanted our old escrow money returned to us and our closer said we would have it within 3 weeks - our bank information and everything were on the form we signed as well. When we didn’t get the escrow back, I checked on it and was told that the closing team made a mistake and put that money towards the loan instead.

Chase has sent us 6 debt collection letters in 2017 even though our mortgage has never been late or in default. We recently found out that our prior homeowner's insurance provider was a bank client of JPMorgan Chase. The insurance company raised our insurance premiums every year by a significant amount but never disclosed that Chase and State Farm are in business together. State Farm would raise our insurance premiums and Chase would hold the money in our escrow. Illegal.

I contacted Chase regarding the pay off on my loan and a gentleman by the name of Kevin ** who works out of Phoenix took my call. It was by far an enjoyable conversation. Mr. ** was courteous, friendly, and very helpful in assisting me. My loan has been with CHASE for 15 years and my interaction with Kevin was icing on the cake. If I do purchase a new home I will call CHASE first for my loan. Kevin you sold me.

I’ve read the homeowners reviews and realized I am in the same boat. I am now in foreclosure... due to different selling of my mortgage notes 4 times, bankruptcies 3 times, the continued increases of payments and interest rates and then the refusal of accepting payments. I NEED HELP... CAN ANYONE DIRECT ME IN THE RIGHT DIRECTION. I have a month and a half before the sheriff's sale. Thanks in advance.

I don't even know where to start, but my refinance experience with the Chase banks in South Elgin and Elgin have been a joke. Filled out the online prelim application and never received a response. Left multiple messages and emails to the South Elgin office. After two weeks of no response, I reapplied to the Elgin office and again did not receive a response. Finally after multiple attempts I got an actual human being on the phone. Well that just started the total mess of lengthy waste of time with paperwork, inaccurate appraisal, lack of response, etc. Overall went back to Guaranteed Rate and had deal done in two weeks.

When I first bought my home in October 2005. I was under land contract with the owner for so many months. I was making my house payment every month, my insurance payment was not escrowed, and everything was on time. After a year it was financed to me through another lender. That I never missed a payment with. But when it got sold to Chase from the other lender. The price of my house went up 10,000 more and my payment went up almost 300.00 more a month. They have tried to foreclose on my house every other year since then. When it got sold to Chase I never got a letter in the mail for that action. I have reinstated my house 4 times and been under a world of stress. They tried to make me do a short sale and told me that my home was only worth 20,000 which my garage is worth that much.

I have had a home loan with Chase Bank since 2003. After being lied while doing the loan. We got into financial trouble many years later. Needed help and Chase was horrible to deal with. Even to this day after getting out of trouble and keeping good with my loan with this company I still have trouble. The customer service is horrible. You can call every day of the week about the same issue and get a different response to the same question every day and not one person will see notes from the previous phone call after they tell you they will make notes. I just found out after 15 years with this bank that they do not even have the correct paperwork on my house after I tried refinancing with another company. Have tried for 3 weeks to get one piece of paper. And cannot because no one at Chase knows what to do. They only know how to lie to you to get you off phone and to get to next person.

If you use this company to handle your mortgage, you are a FOOL and that's coming from a FOOL. How is it possible for a national bank to be rated 1 star and be listed on rip-off.com. I'm 64 years old, been a successful business owner my entire life, good assets and credit score over 800. None of that mattered, took 2 1/2 months to get a loan. It was a very humbling experience. I could tell you some of my experiences, but they sound unbelievable to me, so I won't go into them. I will say this was likely the final straw. We were promised we would close on the 15th, again after 2 1/2 months of providing documents. Some of these same documents were provided (5) times. Back to our promised closing date of the 15th, after missing the original date of the 1st. Fortunately the condo has appreciated approx 50K since we signed our contract. It expired on the 1st. The seller signed an extension for us.

Was in a tough spot in a down market and was thinking we were going to default on our mortgage. We worked out a plan moving forward but they had filed the notarized agreement papers for the new terms in a different dept. Few months pass with on time mortgage payments and I get a letter stating we broke the agreement and we had to be out in 3 days. Gave those payments back & foreclosed. They did however apologize for the whole misplacing the letter thing and I'm sure my credit, my finances, my marriage, & my kids' future or lack thereof will all accept their apology for the paper.

Far too picky about condition of print quality, font sizes and other irrelevant details. Response times from mortgage loan officer a bit too long. Totally dropped the ball resulting in pursuing a loan with a different company. Mortgage loan rates not competitive.

Immediately after I bought my house, my mortgage was sold to Chase. Not only did I pay first payment but also an extra 800.00. It took 3 months to get this money applied but also still not convinced it was applied correctly. Several months of calls... I just gave up. Maybe on a vacation I will spend another 3 hrs trying to see if applied correctly.

My experience is from several years ago. Always was treated in a professional manner without delay in response time. Paperwork was easy to understand.

Chase has been an excellent choice for us. Anytime I have had a question, I get an answer quickly. All the agents, those on the phone and also those at the bank have been available when needed. Very understanding and courteous.

I called Chase several times to request a document needed with the extreme urgency. I was promised the paper within a certain amount of time. That time went by and then some. Each time I called Chase back I got the same nonchalant answer and a different person telling the same story. The matter was never resolved. No one takes ownership of the mistakes Chase makes but they want you to be on point.

In 2006 our mortgage company was bought out by Chase. Our mortgage payment had included taxes and homeowner's insurance. When Chase took over they never sent payments to the tax dept. nor homeowner's insurance. They also had escrow money and failed to use it to pay them. I called & was given the runaround to call their escrow, customer service & other depts. with no avail. Yet they raised my mortgage $900/month as they took out an insurance policy for themselves. My job closed & my husband went blind.

Chase was terrible. First thing's first, it is unfair to homeowners that mortgage companies can sell the homeowners' mortgages to another investor without their consent/knowledge. Homeowners have no input. Not right!!! The owner of the home should be told before their loan is sold to another investor. We were solicited by Chase for a refi after they bought our mortgage from Flagstar Bank. That ended in predatory lending issue (adjusted ARM). Terrible, could not do another refi. Did a modification which was a joke. Still didn't help us enough.

Chase is not out for their customers. They are solely out to make a profit for themselves off of you. Read articles on their history. This will explain it all.

Chase made an error on my account. It was obvious, not real bad but they absolutely refused to look at the proof I had. I had copies of my canceled checks. The account number was written on the check and I had included the statement as you are supposed to do, always mailed back in their envelope. It took 11 months for them to conclude I was right! And they still wanted me to pay late fees! Horrible experience. Won't use them ever again.

Being an existing customer of Chase, I have received many product offer. Unfortunately, their rate is not competitive. And, their advertisement is misleading.

My mortgage was immediately sold to Chase which I knew the company I financed with does not service loans. I happen to have already had a Chase account. NOT by choice, the local bank I'd originally opened account with years ago, got sold-at least a couple of times. I find Chase customer service - be it banking, credit cards, mortgage - to almost always be: very rude. So really had no expectations of the mortgage side being any different.

Chase is a criminal organization which is clear from regular news stories. Fraudulent slight of hand to raise monthly mortgage payments putting consumer at great risk of home loss.

Although I have great credit and substantial assets, Chase wanted more than a 20 percent down payment. I asked Chase to stop the appraisal process, but Chase refused. They took the money for the appraisal from my credit card account without my permission. I definitely would not use them again or recommend them.

I felt worse than a number - I really felt that there were no human beings in charge on the other end. The whole process was painful and humiliating. As soon as I was able I refinanced through the local credit union.

Chase is the worst, took 5 years to get loan modification when should've only take few months. So in my opinion, they are the worst mortgage company around.

I started financing my house with Chase. The process took me 6 months every day asking me for one more paper. Finally my loan was denied. I went to another mortgage company. The process took me 1 and a half month to close the refinancial. The worse is that Chase bought the loan from this small company. How negligent are in Chase specially Mr. Israel **. I'm very sorry this company sell my loan to Chase.