Chase Mortgage

Chase Mortgage

 4.0/5 (1530 reviews)
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About Chase Mortgage

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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.

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    Overall Satisfaction Rating

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    Pros

    • Loans available in every state
    • Variety of loan types and terms
    • Rate discounts available for existing customers

    Cons

    • No branch locations in Alaska
    • Pre-qualification requires a hard credit check

    Bottom Line

    Chase has mortgage options to fit various different needs, and you can check rates, start an application and upload documents online. However, you’ll need to speak with a representative for some services.

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    Page 2 Reviews 10 - 40
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 25, 2022

    Unfortunately, nothing good to say about Chase. I was a customer for 15 years, never was late in a payment, never missed a payment. They required $500 to start a refinance application on a house with over 50% equity and they did everything in their power to not close this refinance. It has been 6 months and they are constantly delaying and asking for information that is meant to delay the process. It has been a terrible experience. I would never give them the benefit of the doubt, in any process. Mistakes and delays all the way through the process.

    12 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Jan. 25, 2022

    The wait time was more than an hour, call dropped, Direct numbers to get help forwarded to main customer service line. Talk to representative option is discouraged. Chase must improve this service for existing mortgage clients.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 22, 2022

    I called regarding my escrow account which states that much more was taken and what was paid. The representative said she was going to put me on hold for one moment look further into the situation. I immediately received a recording stating their office was closed and call back another day. I started contacting them at 5 p.m., they close at 6. I was kept on hold for about 38 min, much longer than the estimated wait time that was given to me at the beginning of the call which was only 8 minutes. It took the representative 15 minutes to find the statement that I was referring to which shouldn't be that time-consuming since there's a statement date listed clearly on each statement.

    Enclosing the service that I have received from Chase regarding this in issue and issues in the past is inferior. Not only that but their numbers do not match up, yet instead of getting answers I get hung up on. Unfortunately my mortgage was bought by Chase, I never would have chosen them due to their lack of customer service, knowledge and lack of integrity. I'm referring to the lawsuits being filed against them for not paying mortgage holders interest on their escrow account which is required by law in some states.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 10, 2022

    We have had Chase as our mortgage company since 1993. That little fact plus ZERO missed or late mortgage payments didn't stop them from keeping our $500 good faith funds when attempting to buy a new home. The home that we were trying to buy failed inspection with severe structural damage. The sill plate (the structure in your home that your floor joists sit on) was completely deteriorated. The inspector reached his hand into it and pulled out crumbling wood. There was other damage just as bad, but apparently Chase thought we should proceed with this purchase as they have flat out refused to refund our money! Chase policy state that if a home fails inspection the good faith funds are returned. Just words in the air. The funds should be called GOOF FAITH! THEY sucker us into believing we can actually trust them. I am out $500 for ZERO services rendered. FOREWARNED IS FOREARMED -- use your local bank. I WILL!!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 23, 2021

    I was a mortgage customer with Chase for almost 20 years, so when we were looking to sell our home and finance a new one, of course I thought that the easiest way would be to go through the company we had dealt with for so long; good idea right? WRONG! I will NEVER again do business with Chase or ANYONE affiliated with them. At the time I was seeking a new home loan with them, my business (self employed) had been operating just under 2 years. I was very clear from the start about our financials and situation but their representative who should be the first gate keeper warning of possible issues, ignored the clear red flag.

    These scam artists shoved me through their system, stringing me on for weeks knowing full well that I was not going to qualify since self employed companies require 2 years of tax returns in order to qualify as a source of income per FHA loan requirements. They were more interested in jacking up their "number of people served" rate, than actually doing right by a long standing customer such as myself. It was only AFTER we had an offer in on a home and had our previous one sold (and were renting it back short term) that they pulled the rug out from under us. Luckily I was able to get a short term loan (albeit at insane interest rates) to buy the house we wanted and later refinanced once we had 2 years on the books, with Rocket Mortgage, an actual good company as opposed to these worthless snakes, but this experience took years off my life due to stress.

    What else should I have expected though from the company originated by JP Morgan, one of the shadiest American oligarchs in history who was largely responsible for the great depression and likely committed insurance fraud over the sinking of his ship the Titanic... but I digress. STAY AWAY from Chase at all costs, they will rob you, cheat you, and take advantage of you for their ends and will always lie to you to benefit their goals.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 28, 2021

    Have had a mortgage with Chase for over 15 years and it has been paid on time or ahead of time for that entire time. Recently I notified the local bank office that the property taxes would be paid a little late and explained the reason. The county tax accessor had already been approached and an arrangement had been determined. The county notified Chase by fax as requested by the local branch. Shortly thereafter the taxes were paid as agreed with the county. Chase filed an escrow a month later claiming they had paid the tax (they hadn't) and the county said, if they had, it would have been refused. Then they filed a second escrow for insurance from two years before that had been paid and closed.

    They followed this mess with a series of mortgage statements (2-3 a month) with entirely different due amounts. In good faith I worked with a nearby branch but they did little, over a three month period. The escrows were dropped (supposedly at my request) and then they turned the account over to a collection agency. Mind you I am 77 years old, retired and a vet and probably will end up losing what is my home and retirement income to a bank that doesn't care or attempt to try to help in a way one would expect to protect the client. Thus far have been unable to get any help and have had my credit driven down to the low 500s thanks to Chase and the incompetency of staff at branches.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 23, 2021

    Chase claims that customer satisfaction is 100% guaranteed. After working with chase about refinancing my home, I discovered that chase is 100% unsatisfaction guaranteed. The level of unprofessionalism on the part of the loan officer is unbelievable. I have complained to his supervisor and requested working with somebody else several times via e-mail, but, my complaints were totally ignored. After the loan was approved, I decided to walk away as I was very frustrated with the unethical behavior and practices of the loan officer. I do not recommend chase.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2021

    My realtor warned me, but I went with Chase anyway...Short story is, Chase has no respect for their customer's money, time or sanity. The long story is: Lending advisors were insanely hard to get on the phone. I had to run around basically begging people to tell me what was going on. They even had 45 days to close, not the normal 30. Finally, in one of our last calls, I was told that we'd DEFINITELY be ready to close by (x) date. The close was then scheduled on an email thread where Chase was cc'd and all parties were ready to go. At 4pm the day before our closing, I find out that Chase never actually cleared us to close and that the lending advisor was no longer with the company (!!??). No one from Chase called to inform me, I had to find out by calling his voicemail and getting a redirect to someone else. This was only made worse by the fact that I had taken PTO and booked a rental car for the 5 hour drive to the close.

    After the second close was scheduled, I was getting calls and emails on the drive up that Chase had not gotten some necessary title documents and STILL might not close! We didn't even know if would happen upon walking into the office that morning. I asked for some kind of credit because of the botched closing and the disappearing lending advisor fiasco, but it didn't fall under their "late closing" credit promotion because we had a few more days per the contract. Again, I only found this out after WEEKS of calling, emailing and following up. I ended up being out roughly 1000 dollars on prorated rent/bills, partner's lost wages and PTO I couldn't cancel. I had to cancel my movers and move everything myself. Total disrespect for my time. I ended up wondering if they just personally didn't like me by the end, but most reviews make it sound like that's their default attitude. Also, notice how all of the 5 star reviews seem like they were written by the same person?

    15 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 4, 2021

    I am a first time home buyer. While I'm not uneducated about the process, I'm definitely no expert. The few times I spoke with my lending agent she was knowledgeable and pleasant, but I mean the FEW times. I have spoken with her on the phone a total of three times, including the initial call after I submitted my application. My calls, texts and emails most often went days without a response. I actually called her manager, who was very helpful, but I would have thought her responsiveness would have improved after this. It did not.

    When my closing disclosure came and had amounts on it much higher than expected, it was my real estate agent who offered to review it and discuss with me, not the bank. Chase has definitely become the "Walmart of banks". While it would be nice to have all of my payments and accounts through the same bank, I will be moving my accounts to a different bank as soon as my loan is closed. If the opportunity to refinance through a different bank comes, I will also be doing that. I most definitely do not recommend Chase mortgage, especially if you are a first time buyer.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 3, 2021

    We started our refi on May 17 2021. This is Sept 2021 and our refi still has not closed. We were told it would take approximately 45 days. Wrong!! We have had one problem after another. We were told our appraisal would be waived. Wrong! Our home is in a Trust and because of something in our Trust the appraisal waiver would not apply but were not told what it was. We out about this a month after our Trust info was given. Our credit scores were excellent 800 range. Our home is worth at least $500,00.00 and we have been with Chase for 9 years with no overdue or late payment and are financing only 145,000.00.

    It is very hard to get answers promptly or even any answers at all. They claim their computers are down or have a huge demand of clients. We have promptly given all info when requested. I sent info early on for verification of my employment and just last week they told us they could not get thru to my employer. We have an application with another lender and they will not need an appraisal and are going with them. We will not do business with Chase ever again.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 7, 2021

    I called back in May to perform a mortgage recast. The person was very nice and made me feel that all my needs were met and made the process seem super easy. The individual quoted me with my new monthly mortgage amount, when my new autopay amount would take effect, and reassured me that the terms of the loan (interest, years) would not be affected. The individual instructed me to use the online platform to make the payment toward the loan. They reassured me making a $30,000 payment toward the principal would work fine on the platform. I followed up right after the phone call with attempting to make a $30k payment toward the principal using the Chase.com.

    I found out that the max daily limit was $25k, which I assumed was not a big deal and logged on the next business day to make the $5k. Then I waited 1.5 months to see when the first auto pay would be the new amount quoted after fulfilling my requirements of giving them $30k. To my surprise, the auto pay amount was the same as before. I immediately called customer service 7/6/21 to find out what happened to my money and why my payment amount wasn't changed. I was told that a form needed to be sent and signed which was not what I was originally told. Now I am guessing I will have to wait another 1.5 months for the originally agreed upon lowered payment amount to kick in. Even though I fulfilled my end of the agreement by giving them $30k. This is extremely upsetting and unacceptable, and I don't know how a mistake with that kind of money involved would be allowed to happen. Fix this problem for future consumers.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 6, 2021

    Chase managed our file extremely poorly, making many mistakes and dragging their feet for a month. We ended up closing late. Aside from the lack of customer service and false/misleading information that we received, Chase was impossible to get a hold of for a week before underwriting began and a week during underwriting. Our client care specialist was MIA during those two weeks. Despite all this, Chase never apologized for closing late and refused to honor the Closing Guarantee, which is their own program that promises a refund of $2500 if they cause customers to close late. If you are not going to take responsibility for the late closing, why have a closing guarantee program in the first place? Answer: Because Chase lies just to get customers through the door and then treats them like trash afterwards.

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2021

    Chase approached me by mail to refi with them.. The rate change was not super interesting.. but it was no closing costs.. I don’t have a whole lot left.. The biggest reason I went through with it was to have my mortgage payments to be super easy within my banking app.. making bill payments more streamlined. I liked my last company.. but about a half a point and more convenient access made me switch..

    The signup process was agonizingly slow.. They have an online communication thing on the website so you can ask questions and check in.. but nobody monitors it.. so you have to email angrygrams and call to get your answers. I think start-to-close about took about 60 days. More than my previous two mortgages combined. Then.. just after my second payment.. about 35 or so days later.. they sell it.. Reason number 1 was convenience of ‘all within Chase’. I won’t ‘loan’ with Chase again…. I hope the 'servicer' Freddie Mac hires doesn’t suck..

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2021

    Chase messed up our finances during underwriting and we ended up closing late and paying more than we expected despite having a conditional approval and being told by the Home Loan Advisor that we were more than qualified to purchase the house we bid on. To make matters even worse, they didn't even honor their Closing Guarantee of $2500 and even tried to blame it on us for not submitting documents on time even though we submitted required documents within 12 hours of requests. They were the ones who ignored our file for 2 weeks and the specialist was impossible to get a hold of and whenever she did call it sounded like we were wasting her time.

    24 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 15, 2021

    Everything went great until we submitted our purchase contract. Chase had 30 days to close. We didn't hear from anyone for an entire week. When the Client Care Specialist finally reached out to us, she gave us false and misleading information, which meant we submitted documents that didn't end up being acceptable or weren't even needed. When documents were marked "Incomplete," the Client Care Specialist never reached out to explain what we could submit instead and never returned our calls, emails, or voicemails for an entire week when we reached out to ask how we can move our file forward with the right documents.

    Chase caused us to close late, made a mistake counting our funds so they increased our loan amount by $70k beyond what they had pre-approved us for, and then miscalculated our closing date and charged us for two full days of prepaid interest when the loan had not funded yet. They refused to refund us for that charge and they did not honor their Chase Closing Guarantee program. The program is not a guarantee at all because Chase can start the underwriting process a week or more after receiving the purchase contract, cause their client to close late, and then take no responsibility for it.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 3, 2021

    Laura ** was the young woman who returned my phone call. I was denied, which I had a feeling I would be without have stellar credit. No biggie. What threw me off, was that Laura asked me if I had any questions at the end of the call. Which I did. She offered me no help or information to any of the questions I needed answers to. Just because I am not approved now, does not mean I won't be in the future. I have a very good job and my score dropped after purchasing a vehicle. Laura decided I was not a buyer and did not what to give me the time of day past that. Very rude and off-putting. Makes me not even want to use Chase bank in general if this is how they chose to treat customers who aren't "perfect".

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 29, 2021

    The process of obtaining a loan was very easy. Everything was carefully explained to us very clearly. The bank associate was very nice and extremely patient and supportive, answering all of our questions and there were a lot of questions. We have now paid this loan and would highly recommend them.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 14, 2021

    Chase customer service is exceptional as well as the company itself. They are knowledgeable, understanding, compassionate, patient, kind and helpful. This is my fourth mortgage company and I have been with them over 10 years now and I am happy with my home so much I feel like family.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 16, 2021

    Chase sucks HUGE!!! When our mortgage got sold to Chase I knew things would be bad. I was so right. They send a letter saying that things will happen on certain dates related to access and of course they don't happen. Then we call and they act as if it is our fault. Hold times are ridiculous and then every time "they" transfer us they want to waste time with more personal verification crap so they can transfer us again. Cindy and Bernard in the "online or whatever department" are unhelpful and useless. All they want to do is verify who they are talking to.... So they can do the job they originally in writing stated they would do.

    We did not ask for any of this time wasting Chase is providing. Chase bought our mortgage and now wants to torture us as if we caused the issue. We just want to pay the mortgage online and on time and Chase wants to make it as difficult as possible because that is what they do. Bernard and Cindy are perfect employees to assist the Chase goal of torturing all customers that are not wealthy corporate clients. Also they keep telling us the call is being recorded for whatever reason and I hope it actually is so they can hear how useless they are. Last and not least Bernard told me I was getting my "first warning" when I told him they are morons and unhelpful. I am not sure exactly what that means "first warning" but I found it laughable so I hung up on him for being a moron.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 3, 2020

    I’d give this bank a zero if I could. I settled on my house on November 6th and although they say they sent a check for reimbursement on the 10th, I’ve received nothing. I’ve called 3-4 times and have received only a ‘we will see if we can fedex it’ response. I can barely understand anyone I speak with as well. Also, with respect to my Chase credit card- I asked for a 5k credit increase because I was putting in a retaining wall and needed money literally to use for the week. Even with having 810 credit and a substantial income they refused because of ‘too much credit available.’ Unreal. Not a partner in any aspect. With respect to my owed funds, I’m beginning to question their Integrity- Matt G.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 18, 2020

    This was one of the most horrific experiences I have ever had with a loan. I understand we are in the middle of a pandemic, but it does not excuse the neglect and incompetence experienced. There was no point in messaging because the specialist would never respond. I was given a quote for an interest rate with no points and locked in that rate. Without explanation weeks later my locked-in rate changed to one with points, without any information provided on why whatsoever. Trying to get an answer was close to impossible.

    My appraisal was performed by the laziest and most incompetent appraiser ever. He didn't even get out of his car to walk the property, didn't contact me to ask about the interior of the house or for interior pictures, did not ask about upgrades (there was over $200k in upgrades since buying 3 years ago), and appraised the house 300k less than two offers I had received that year when briefly on the market. Despite disputing the "appraisal" nothing was done. And I paid $600 for this "appraisal" which my toddler could have performed.

    After agreeing to another rate and locking it in, points were then again added for no rhyme or reason, since all of the information was already available. Over the phone I would hear one thing, and then when getting the actual documents would see something else entirely. Maybe that is why messages and emails were almost never responded, they likely did not want to have anything in writing. It also took over 3 months for a simple refinance with someone with a credit score over 800, despite me providing absolutely everything requested within hours of the request. Someone really needs to get fired...

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 21, 2020

    Chase advertises 21 days to closing. It did not happen at all. August 8 submitted all my documents, via email to the loan officer Ivy, uploaded and reloaded to the home loan page. All tasks were complete within 24/48 hours Income, met Credit Score exceeded 750. The underwriter requested $90,000 proof of assets over the amount provided by Chase. My loan officer told me that it was, however, this amount was never corrected.

    Chase sent three emails to an Allstate insurance broker that I have never provided and did not authorize to contact. I reported this after the first email and the broker received additional two emails after The appraisal came out with plenty of mistakes including taking a lot size rather than property measures, using properties in different neighborhoods, lower quality (frame) smaller. Chase requested to review the appraisal and came out with the same mistakes. Chase requested to the same appraiser to perform a new appraisal (Chase only have one appraiser).

    The new appraisal came out matching the contracted price. The loan manager Garett started to deal with me despite the endless problems at Chase end. I had to request an extension to the seller. Chase was unable to provide with a mortgage commitment letter after 45 days and having all the documents needed I feel that Chase has no idea about the mortgage and I dealt with a highly incompetent team at this Bank. On the opposite another bank has processed the same application in only 21 days (Chase 45 days).

    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2020

    I recently had Chase for my original mortgage (they purchased it from the original mortgage broker when I purchased my house). The process to have them was straight forward, put my plan on auto pay, done. The refinance is where everything fell apart. Originally reached out to submit a refinance for my $200K mortgage due to the rates being extremely low. Took about 6 days for someone to reach back out to me. When they did they walked me through the process with a phone call every so often. We worked the numbers and I would have been paying a few thousand to refinance.

    I took two days to think about it and reach back out to the representative who supplied the rates. We confirmed that they would call me back at 12pm noon on a Wednesday. I waited an hour, nothing. Waiting another hour, nothing. Called the representative and received their voicemail. Waited a third hour thinking maybe they were helping a client. It was not until 7 HOURS LATER they called me back at 7pm that night. I'm very big on say what you mean and mean what you say. If you say you will call at 12pm noon, call at noon.

    I decided to look elsewhere and boy am I glad I did. Went through RocketMortgage which was simply the easiest process I've ever done in my entire life. Everything is online, they have you upload the documents and once you hit submit a representative calls you within 20 minutes to explain the process. Not only did they save me the thousands I would have paid with Chase. I actually walked away with THEM PAYING ME! Received a better APR rate for my mortgage and my closing was done within a week. If you can, look elsewhere. Chase only care to get your initial business, not to help you save money. Due to a lack of being punctual, it cost them $200,000. What a shame.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 4, 2020

    Poor customer service. Inconsistent policies and misinformation through the loan process. Great reputation and when we started the process was made to sound easy but our opinion quickly deteriorated and didn’t expect the process to take more than 2 months.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 2, 2020

    I gave a good faith deposit of $500 to do a refi on my house; they declined the refi due to low income (I have an S-corp which they did not take into consideration even though they asked for and I provided all of the information). I refied my house in 2011 with similar income with similar obstacles (self-employed S-Corp have extra hoops to jump through) without a problem.

    Chase claimed they had a $535 drive by appraisal that would use up the $500 deposit. The appraisal had multiple incorrect bits of information, including that my house has a fence (it does not) and the pictures were easily from Google maps (which clearly show no fence); much of the other details were from when I purchased the house (ie, covered porch) and have long since been removed. The average cost of drive by appraisals in my area is between $300-500 so they overcharged on the so-called appraisal. They were responsive to my correspondence until I pointed out the fraudulent aspect of their activity. They responded to nothing after that. At $500/good faith deposit for every person they decline, that is quite a great scam Chase has going on.

    19 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 24, 2020

    Chase would not approve me for a loan, single female with continual score of 820+ for multiple years, years of owning homes, debt to income ratio well below the acceptable scores and 25 year of employment with the Feds. AND, they were holding the loan on the house I was selling. I got a loan with another lender very quickly, who sold the loan to Chase within a month or so after closing. I've been stuck with Chase ever since but would never seek a loan with them in the future. Customer service gives you lots of platitudes but do nothing to help.

    20 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 23, 2020

    I haven’t had to deal with them much, but when I did it was easy. I had no trouble contacting someone and had an easy time resolving my issue. Customer service was very helpful and knew the answers to my questions.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 22, 2020

    All application and paperwork completed by way of internet. ASSOCIATES always called back when they said!! If I needed any additional information it was always provided. Second time I've been with Chase Mortgage. Great Company.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 21, 2020

    If you want to be mislead, pick Chase. The problem is - even when you do business with somebody you knows reliable... The mortgage industry moves your business to whoever bids the most for the service work . Those who bid the most get repaid through those contracts they service.. Chase was fined more than any US company from 2005 thru 2016 when they lost the rights to interact with the public. They disregarded the due diligence promised to their customers by using their customers financial records to generate unaudited fraudulent court documents both Chase and HSBC swore to the court were legally accurate --- then admitted they'd used those same illegally generated type records potentially used on my 56000 cases before that day realized it was illegal.. My case hearing was - No Showed by their lawyers 2 day later lacking legal evidence. Chase lie, cheats then steals...Don't expect different or they'll get you!!!

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 20, 2020

    I am an existing Chase customer for 10 years and went through the process of doing a refinance with them. What a horrible mistake I made! Zero communication or follow up; I'd have to call/email or post on the refinance page several times to even get a response back. When they did get around to communicating back, they would ask for the same documents over and over again and when I inquired they said because someone else in underwriting wanted to see them. Going into the 4th month of this process I just cancelled the entire thing. I've done six mortgages in my life, have excellent credit, and this was the worst experience by a mile. Avoid the time, expense and hassle and go somewhere else.

    31 people found this review helpful
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    Chase Mortgage Company Information

    Company Name:
    Chase
    Year Founded:
    1799
    Address:
    270 Park Ave
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10017
    Country:
    United States
    Website:
    www.chase.com