Chase Mortgage Reviews

I have been an avid Chase customer my entire adult life. I have a checking account, businesses account, and have had an auto loan through them. However, when I tried to get a home loan I was denied for what I do for a living. Solely for the way I made money, even though I was putting almost 50% down on the home loan and had a could easily afford the payment for a 10 year loan. Absolute discrimination. Will be closing every account with them immediately.

I have a mortgage with Chase, they requested a master policy from my condo. I give to them, they requested after a week a flood master policy, give to them, after few weeks they requested a flood policy only for my condo and extracted 2500 dollars from my escrow account, I bought a flood policy and they returned the money. I asked if was something else they need. They said is ok you ok, a week later I saw 2800 dollars extracted from my escrow account. I called and asked what is the problem now, they need a ho6 insurance.

Where do I start… Please families that are going through a hardship in life stay away from Life Event Chase Department. They offer loan assumptions. It was an awful experience. They waited 7 months to send me a denial letter after pulling my credit twice and asking for documents after documents. Which was very stressful. Imagine I am going through a divorce. They have asked me to get signatures from my ex twice, which was very difficult already to get. The worse one they asked for me to sign and agreeing on a payment for buyout which was not even in my divorce decree. I was thinking this must be a good thing. Underwriting reviewing my documents for weeks, that's it. I am good. I was wrong …

We have had flood insurance for years and, for no reason, they are claiming it was not paid even after we verified the payment was made on time? Their game is to transfer you from department to department and they are all "Clueless"? Don't do business with Chase, they really suck!

I have been a customer of Chase for over 10 years. I am diligent about my spotless on time payments. I set up an automatic payment monthly but decided to change to biweekly payments. Chase for some reason reversed the payment and when I checked my account was a month behind. After this mishap was sent foreclosure notices consistently and mortgage help options. I sent a very nice message to Chase. I currently want out of my whole mortgage. They are not understanding that the automatic payment is an issue and needs to be fixed. There was no reason to reverse my payment. There was no communication on their part to waive or fix it.

I am not surprised Chase is so low on ratings. I was a victim of their scam, I applied for a mortgage, got conditionally approved by Savanah. A week later she left a male took over but they were not offering the 1% buy down like Rocket was advertising so I went with Rocket. But then came back to Chase to finish my already conditionally approved application not expired till January 03th 2023. But was told application was expired and new application needed, got a new team who promised to close in 3 weeks, they took $500 from my card then another $1, ordered appraisal way before conditionally approving me. A week later underwriting comes up with 12 new items first underwriter never asked and then it's a whole different story. Now I will loss 5k for DD money.

Where should I start...I went with Chase for the low rate and I've also been a 20+ year customer of theirs with my credit cards and business accounts. I've also worked directly with Chase as a consultant helping them build their Customer Journey Analytics capabilities so they could monitor + improve their customer experience...Oh boy does their Mortgage team need help, first off stay away if you get a Loan Officer named Tom G. This man is a liar, lazy, and will not return your calls or your title company's calls at the most crucial moments of the loan process. Downright thievery that a person like this will now get commission from my loan for essentially doing nothing and putting me through hell.

I sent ~$70K to Chase to pay off my mortgage through the Navy Federal Credit Union. The payment was processed, but Chase lost my payment OR put it in a escrow for future payments. They said I sent the check to the wrong address. Why wouldn't they send the check back with a letter saying that instead of taking my money. Chase used to be a good company, but they've gotten greedy. I noticed that when I experimented with using them as my bank. I was in the process of setting everything up and suddenly I was hit with fees. I closed the account that day.

I have been Chase credit card customer for long time and they kept sending emails of pre approval of home loan. I decided to apply for home loan since they are interested to give me home loan. As soon as apply with more than enough down payment in hand, excellent credit score, super clean background history, excellent work and taxes history with no back pending taxes and with low debt. They gave me the worst nightmare of stress since I applied online. They made me payoff all my debt with my savings. They don't answer or call back properly, they gave me all types of excuses and postponed closing date for 4 times.

I have used Chase for 3 home loans over 25 years with great outcomes and super customer service. Not this last time!!! Horrible experience from start, included my wife and her income on the original application, she was left off. We paid cash for a $900K home and was requesting a $125K loan for improvements.. Days would pass without my application was worked. E mails were sent to explain some questions were ignored, Calla never returned. Most frustrating process I have ever had. My 45 day lock expired without any heads up. Statements sent in were not used to clear issues for weeks. Attempted to tell me my wife couldn't be used to validate income as she had a large loan against her?

We had used Chase for several previous mortgages, and had generally positive experiences. This last time, however, was the worst. Our lending advisor was completely unresponsive and would ghost us for weeks at a time. When they did finally respond, they kept asking for the same documents repeatedly, and could never answer what else might be needed to satisfy their underwriting department. Initially we had signed a rate lock agreement, and they seemed to do everything in their power to ensure that we would not close before that agreement expired. At one point they suddenly declined our application for "incomplete documents" several weeks before the stated deadline to produce documents, after ignoring our questions about what documents they actually wanted for several weeks before that.

I sell real estate. I deal with many mortgage lenders, from the largest to ones you never heard of. Chase is by far the worst. Chase allegedly has its own "processes," so they ask for documents that don't exist, make frivolous changes to contracts of sale, and then say "sorry, but we have a process." Chase also operates a system that leaves no one in charge, and thus any employee can blame anyone else for the "process" stalling. Trust me: Whether you are buying, refinancing, or selling DO NOT USE CHASE.

I applied for a Chase mortgage to refinance my home (Currently have a Chase mortgage). The refinance is on a home where I have about 50% equity, my credit score is over 800, fully employed, no other debts - took $500 from my deposit account. Denied the mortgage and then ghosted me after numerous attempts to contact them. Just don’t do it apply - go anywhere but Chase. I had better experience in the past but this mortgage team at the branch of ** absolutely terrible.

I attempted to refinance a loan that I had with Chase for 12 years thinking it would be easy to close on. My credit was good and the parameters of my financial status is excellent. The mortgage broker charged me $500 fee and then literally disappeared. No calls or follow-up and I ultimately closed with another financial institution. They delayed me for months asking me for the same information over and over and I almost lost my rate. Very disappointed and lost $500 OUT OF MY POCKET.

Unfortunately, nothing good to say about Chase. I was a customer for 15 years, never was late in a payment, never missed a payment. They required $500 to start a refinance application on a house with over 50% equity and they did everything in their power to not close this refinance. It has been 6 months and they are constantly delaying and asking for information that is meant to delay the process. It has been a terrible experience. I would never give them the benefit of the doubt, in any process. Mistakes and delays all the way through the process.

The wait time was more than an hour, call dropped, Direct numbers to get help forwarded to main customer service line. Talk to representative option is discouraged. Chase must improve this service for existing mortgage clients.

I called regarding my escrow account which states that much more was taken and what was paid. The representative said she was going to put me on hold for one moment look further into the situation. I immediately received a recording stating their office was closed and call back another day. I started contacting them at 5 p.m., they close at 6. I was kept on hold for about 38 min, much longer than the estimated wait time that was given to me at the beginning of the call which was only 8 minutes. It took the representative 15 minutes to find the statement that I was referring to which shouldn't be that time-consuming since there's a statement date listed clearly on each statement.

We have had Chase as our mortgage company since 1993. That little fact plus ZERO missed or late mortgage payments didn't stop them from keeping our $500 good faith funds when attempting to buy a new home. The home that we were trying to buy failed inspection with severe structural damage. The sill plate (the structure in your home that your floor joists sit on) was completely deteriorated. The inspector reached his hand into it and pulled out crumbling wood. There was other damage just as bad, but apparently Chase thought we should proceed with this purchase as they have flat out refused to refund our money! Chase policy state that if a home fails inspection the good faith funds are returned. Just words in the air. The funds should be called GOOF FAITH! THEY sucker us into believing we can actually trust them. I am out $500 for ZERO services rendered. FOREWARNED IS FOREARMED -- use your local bank. I WILL!!

I was a mortgage customer with Chase for almost 20 years, so when we were looking to sell our home and finance a new one, of course I thought that the easiest way would be to go through the company we had dealt with for so long; good idea right? WRONG! I will NEVER again do business with Chase or ANYONE affiliated with them. At the time I was seeking a new home loan with them, my business (self employed) had been operating just under 2 years. I was very clear from the start about our financials and situation but their representative who should be the first gate keeper warning of possible issues, ignored the clear red flag.

Have had a mortgage with Chase for over 15 years and it has been paid on time or ahead of time for that entire time. Recently I notified the local bank office that the property taxes would be paid a little late and explained the reason. The county tax accessor had already been approached and an arrangement had been determined. The county notified Chase by fax as requested by the local branch. Shortly thereafter the taxes were paid as agreed with the county. Chase filed an escrow a month later claiming they had paid the tax (they hadn't) and the county said, if they had, it would have been refused. Then they filed a second escrow for insurance from two years before that had been paid and closed.

Chase claims that customer satisfaction is 100% guaranteed. After working with chase about refinancing my home, I discovered that chase is 100% unsatisfaction guaranteed. The level of unprofessionalism on the part of the loan officer is unbelievable. I have complained to his supervisor and requested working with somebody else several times via e-mail, but, my complaints were totally ignored. After the loan was approved, I decided to walk away as I was very frustrated with the unethical behavior and practices of the loan officer. I do not recommend chase.

My realtor warned me, but I went with Chase anyway...Short story is, Chase has no respect for their customer's money, time or sanity. The long story is: Lending advisors were insanely hard to get on the phone. I had to run around basically begging people to tell me what was going on. They even had 45 days to close, not the normal 30. Finally, in one of our last calls, I was told that we'd DEFINITELY be ready to close by (x) date. The close was then scheduled on an email thread where Chase was cc'd and all parties were ready to go. At 4pm the day before our closing, I find out that Chase never actually cleared us to close and that the lending advisor was no longer with the company (!!??). No one from Chase called to inform me, I had to find out by calling his voicemail and getting a redirect to someone else. This was only made worse by the fact that I had taken PTO and booked a rental car for the 5 hour drive to the close.

I am a first time home buyer. While I'm not uneducated about the process, I'm definitely no expert. The few times I spoke with my lending agent she was knowledgeable and pleasant, but I mean the FEW times. I have spoken with her on the phone a total of three times, including the initial call after I submitted my application. My calls, texts and emails most often went days without a response. I actually called her manager, who was very helpful, but I would have thought her responsiveness would have improved after this. It did not.

We started our refi on May 17 2021. This is Sept 2021 and our refi still has not closed. We were told it would take approximately 45 days. Wrong!! We have had one problem after another. We were told our appraisal would be waived. Wrong! Our home is in a Trust and because of something in our Trust the appraisal waiver would not apply but were not told what it was. We out about this a month after our Trust info was given. Our credit scores were excellent 800 range. Our home is worth at least $500,00.00 and we have been with Chase for 9 years with no overdue or late payment and are financing only 145,000.00.

I called back in May to perform a mortgage recast. The person was very nice and made me feel that all my needs were met and made the process seem super easy. The individual quoted me with my new monthly mortgage amount, when my new autopay amount would take effect, and reassured me that the terms of the loan (interest, years) would not be affected. The individual instructed me to use the online platform to make the payment toward the loan. They reassured me making a $30,000 payment toward the principal would work fine on the platform. I followed up right after the phone call with attempting to make a $30k payment toward the principal using the Chase.com.

Chase managed our file extremely poorly, making many mistakes and dragging their feet for a month. We ended up closing late. Aside from the lack of customer service and false/misleading information that we received, Chase was impossible to get a hold of for a week before underwriting began and a week during underwriting. Our client care specialist was MIA during those two weeks. Despite all this, Chase never apologized for closing late and refused to honor the Closing Guarantee, which is their own program that promises a refund of $2500 if they cause customers to close late. If you are not going to take responsibility for the late closing, why have a closing guarantee program in the first place? Answer: Because Chase lies just to get customers through the door and then treats them like trash afterwards.

Chase approached me by mail to refi with them.. The rate change was not super interesting.. but it was no closing costs.. I don’t have a whole lot left.. The biggest reason I went through with it was to have my mortgage payments to be super easy within my banking app.. making bill payments more streamlined. I liked my last company.. but about a half a point and more convenient access made me switch..

Chase messed up our finances during underwriting and we ended up closing late and paying more than we expected despite having a conditional approval and being told by the Home Loan Advisor that we were more than qualified to purchase the house we bid on. To make matters even worse, they didn't even honor their Closing Guarantee of $2500 and even tried to blame it on us for not submitting documents on time even though we submitted required documents within 12 hours of requests. They were the ones who ignored our file for 2 weeks and the specialist was impossible to get a hold of and whenever she did call it sounded like we were wasting her time.

Everything went great until we submitted our purchase contract. Chase had 30 days to close. We didn't hear from anyone for an entire week. When the Client Care Specialist finally reached out to us, she gave us false and misleading information, which meant we submitted documents that didn't end up being acceptable or weren't even needed. When documents were marked "Incomplete," the Client Care Specialist never reached out to explain what we could submit instead and never returned our calls, emails, or voicemails for an entire week when we reached out to ask how we can move our file forward with the right documents.

Laura ** was the young woman who returned my phone call. I was denied, which I had a feeling I would be without have stellar credit. No biggie. What threw me off, was that Laura asked me if I had any questions at the end of the call. Which I did. She offered me no help or information to any of the questions I needed answers to. Just because I am not approved now, does not mean I won't be in the future. I have a very good job and my score dropped after purchasing a vehicle. Laura decided I was not a buyer and did not what to give me the time of day past that. Very rude and off-putting. Makes me not even want to use Chase bank in general if this is how they chose to treat customers who aren't "perfect".