Chase Mortgage Reviews

I applied for a Chase mortgage to refinance my home (Currently have a Chase mortgage). The refinance is on a home where I have about 50% equity, my credit score is over 800, fully employed, no other debts - took $500 from my deposit account. Denied the mortgage and then ghosted me after numerous attempts to contact them. Just don’t do it apply - go anywhere but Chase. I had better experience in the past but this mortgage team at the branch of ** absolutely terrible.

I attempted to refinance a loan that I had with Chase for 12 years thinking it would be easy to close on. My credit was good and the parameters of my financial status is excellent. The mortgage broker charged me $500 fee and then literally disappeared. No calls or follow-up and I ultimately closed with another financial institution. They delayed me for months asking me for the same information over and over and I almost lost my rate. Very disappointed and lost $500 OUT OF MY POCKET.

Unfortunately, nothing good to say about Chase. I was a customer for 15 years, never was late in a payment, never missed a payment. They required $500 to start a refinance application on a house with over 50% equity and they did everything in their power to not close this refinance. It has been 6 months and they are constantly delaying and asking for information that is meant to delay the process. It has been a terrible experience. I would never give them the benefit of the doubt, in any process. Mistakes and delays all the way through the process.

The wait time was more than an hour, call dropped, Direct numbers to get help forwarded to main customer service line. Talk to representative option is discouraged. Chase must improve this service for existing mortgage clients.

I called regarding my escrow account which states that much more was taken and what was paid. The representative said she was going to put me on hold for one moment look further into the situation. I immediately received a recording stating their office was closed and call back another day. I started contacting them at 5 p.m., they close at 6. I was kept on hold for about 38 min, much longer than the estimated wait time that was given to me at the beginning of the call which was only 8 minutes. It took the representative 15 minutes to find the statement that I was referring to which shouldn't be that time-consuming since there's a statement date listed clearly on each statement.

We have had Chase as our mortgage company since 1993. That little fact plus ZERO missed or late mortgage payments didn't stop them from keeping our $500 good faith funds when attempting to buy a new home. The home that we were trying to buy failed inspection with severe structural damage. The sill plate (the structure in your home that your floor joists sit on) was completely deteriorated. The inspector reached his hand into it and pulled out crumbling wood. There was other damage just as bad, but apparently Chase thought we should proceed with this purchase as they have flat out refused to refund our money! Chase policy state that if a home fails inspection the good faith funds are returned. Just words in the air. The funds should be called GOOF FAITH! THEY sucker us into believing we can actually trust them. I am out $500 for ZERO services rendered. FOREWARNED IS FOREARMED -- use your local bank. I WILL!!

I was a mortgage customer with Chase for almost 20 years, so when we were looking to sell our home and finance a new one, of course I thought that the easiest way would be to go through the company we had dealt with for so long; good idea right? WRONG! I will NEVER again do business with Chase or ANYONE affiliated with them. At the time I was seeking a new home loan with them, my business (self employed) had been operating just under 2 years. I was very clear from the start about our financials and situation but their representative who should be the first gate keeper warning of possible issues, ignored the clear red flag.

Have had a mortgage with Chase for over 15 years and it has been paid on time or ahead of time for that entire time. Recently I notified the local bank office that the property taxes would be paid a little late and explained the reason. The county tax accessor had already been approached and an arrangement had been determined. The county notified Chase by fax as requested by the local branch. Shortly thereafter the taxes were paid as agreed with the county. Chase filed an escrow a month later claiming they had paid the tax (they hadn't) and the county said, if they had, it would have been refused. Then they filed a second escrow for insurance from two years before that had been paid and closed.

Chase claims that customer satisfaction is 100% guaranteed. After working with chase about refinancing my home, I discovered that chase is 100% unsatisfaction guaranteed. The level of unprofessionalism on the part of the loan officer is unbelievable. I have complained to his supervisor and requested working with somebody else several times via e-mail, but, my complaints were totally ignored. After the loan was approved, I decided to walk away as I was very frustrated with the unethical behavior and practices of the loan officer. I do not recommend chase.

My realtor warned me, but I went with Chase anyway...Short story is, Chase has no respect for their customer's money, time or sanity. The long story is: Lending advisors were insanely hard to get on the phone. I had to run around basically begging people to tell me what was going on. They even had 45 days to close, not the normal 30. Finally, in one of our last calls, I was told that we'd DEFINITELY be ready to close by (x) date. The close was then scheduled on an email thread where Chase was cc'd and all parties were ready to go. At 4pm the day before our closing, I find out that Chase never actually cleared us to close and that the lending advisor was no longer with the company (!!??). No one from Chase called to inform me, I had to find out by calling his voicemail and getting a redirect to someone else. This was only made worse by the fact that I had taken PTO and booked a rental car for the 5 hour drive to the close.

I am a first time home buyer. While I'm not uneducated about the process, I'm definitely no expert. The few times I spoke with my lending agent she was knowledgeable and pleasant, but I mean the FEW times. I have spoken with her on the phone a total of three times, including the initial call after I submitted my application. My calls, texts and emails most often went days without a response. I actually called her manager, who was very helpful, but I would have thought her responsiveness would have improved after this. It did not.

We started our refi on May 17 2021. This is Sept 2021 and our refi still has not closed. We were told it would take approximately 45 days. Wrong!! We have had one problem after another. We were told our appraisal would be waived. Wrong! Our home is in a Trust and because of something in our Trust the appraisal waiver would not apply but were not told what it was. We out about this a month after our Trust info was given. Our credit scores were excellent 800 range. Our home is worth at least $500,00.00 and we have been with Chase for 9 years with no overdue or late payment and are financing only 145,000.00.

I called back in May to perform a mortgage recast. The person was very nice and made me feel that all my needs were met and made the process seem super easy. The individual quoted me with my new monthly mortgage amount, when my new autopay amount would take effect, and reassured me that the terms of the loan (interest, years) would not be affected. The individual instructed me to use the online platform to make the payment toward the loan. They reassured me making a $30,000 payment toward the principal would work fine on the platform. I followed up right after the phone call with attempting to make a $30k payment toward the principal using the Chase.com.

Chase managed our file extremely poorly, making many mistakes and dragging their feet for a month. We ended up closing late. Aside from the lack of customer service and false/misleading information that we received, Chase was impossible to get a hold of for a week before underwriting began and a week during underwriting. Our client care specialist was MIA during those two weeks. Despite all this, Chase never apologized for closing late and refused to honor the Closing Guarantee, which is their own program that promises a refund of $2500 if they cause customers to close late. If you are not going to take responsibility for the late closing, why have a closing guarantee program in the first place? Answer: Because Chase lies just to get customers through the door and then treats them like trash afterwards.

Chase approached me by mail to refi with them.. The rate change was not super interesting.. but it was no closing costs.. I don’t have a whole lot left.. The biggest reason I went through with it was to have my mortgage payments to be super easy within my banking app.. making bill payments more streamlined. I liked my last company.. but about a half a point and more convenient access made me switch..

Chase messed up our finances during underwriting and we ended up closing late and paying more than we expected despite having a conditional approval and being told by the Home Loan Advisor that we were more than qualified to purchase the house we bid on. To make matters even worse, they didn't even honor their Closing Guarantee of $2500 and even tried to blame it on us for not submitting documents on time even though we submitted required documents within 12 hours of requests. They were the ones who ignored our file for 2 weeks and the specialist was impossible to get a hold of and whenever she did call it sounded like we were wasting her time.

Everything went great until we submitted our purchase contract. Chase had 30 days to close. We didn't hear from anyone for an entire week. When the Client Care Specialist finally reached out to us, she gave us false and misleading information, which meant we submitted documents that didn't end up being acceptable or weren't even needed. When documents were marked "Incomplete," the Client Care Specialist never reached out to explain what we could submit instead and never returned our calls, emails, or voicemails for an entire week when we reached out to ask how we can move our file forward with the right documents.

Laura ** was the young woman who returned my phone call. I was denied, which I had a feeling I would be without have stellar credit. No biggie. What threw me off, was that Laura asked me if I had any questions at the end of the call. Which I did. She offered me no help or information to any of the questions I needed answers to. Just because I am not approved now, does not mean I won't be in the future. I have a very good job and my score dropped after purchasing a vehicle. Laura decided I was not a buyer and did not what to give me the time of day past that. Very rude and off-putting. Makes me not even want to use Chase bank in general if this is how they chose to treat customers who aren't "perfect".

The process of obtaining a loan was very easy. Everything was carefully explained to us very clearly. The bank associate was very nice and extremely patient and supportive, answering all of our questions and there were a lot of questions. We have now paid this loan and would highly recommend them.

Chase customer service is exceptional as well as the company itself. They are knowledgeable, understanding, compassionate, patient, kind and helpful. This is my fourth mortgage company and I have been with them over 10 years now and I am happy with my home so much I feel like family.

Chase sucks HUGE!!! When our mortgage got sold to Chase I knew things would be bad. I was so right. They send a letter saying that things will happen on certain dates related to access and of course they don't happen. Then we call and they act as if it is our fault. Hold times are ridiculous and then every time "they" transfer us they want to waste time with more personal verification crap so they can transfer us again. Cindy and Bernard in the "online or whatever department" are unhelpful and useless. All they want to do is verify who they are talking to.... So they can do the job they originally in writing stated they would do.

I’d give this bank a zero if I could. I settled on my house on November 6th and although they say they sent a check for reimbursement on the 10th, I’ve received nothing. I’ve called 3-4 times and have received only a ‘we will see if we can fedex it’ response. I can barely understand anyone I speak with as well. Also, with respect to my Chase credit card- I asked for a 5k credit increase because I was putting in a retaining wall and needed money literally to use for the week. Even with having 810 credit and a substantial income they refused because of ‘too much credit available.’ Unreal. Not a partner in any aspect. With respect to my owed funds, I’m beginning to question their Integrity- Matt G.

This was one of the most horrific experiences I have ever had with a loan. I understand we are in the middle of a pandemic, but it does not excuse the neglect and incompetence experienced. There was no point in messaging because the specialist would never respond. I was given a quote for an interest rate with no points and locked in that rate. Without explanation weeks later my locked-in rate changed to one with points, without any information provided on why whatsoever. Trying to get an answer was close to impossible.

Chase advertises 21 days to closing. It did not happen at all. August 8 submitted all my documents, via email to the loan officer Ivy, uploaded and reloaded to the home loan page. All tasks were complete within 24/48 hours Income, met Credit Score exceeded 750. The underwriter requested $90,000 proof of assets over the amount provided by Chase. My loan officer told me that it was, however, this amount was never corrected.

I recently had Chase for my original mortgage (they purchased it from the original mortgage broker when I purchased my house). The process to have them was straight forward, put my plan on auto pay, done. The refinance is where everything fell apart. Originally reached out to submit a refinance for my $200K mortgage due to the rates being extremely low. Took about 6 days for someone to reach back out to me. When they did they walked me through the process with a phone call every so often. We worked the numbers and I would have been paying a few thousand to refinance.

Poor customer service. Inconsistent policies and misinformation through the loan process. Great reputation and when we started the process was made to sound easy but our opinion quickly deteriorated and didn’t expect the process to take more than 2 months.

I gave a good faith deposit of $500 to do a refi on my house; they declined the refi due to low income (I have an S-corp which they did not take into consideration even though they asked for and I provided all of the information). I refied my house in 2011 with similar income with similar obstacles (self-employed S-Corp have extra hoops to jump through) without a problem.

Chase would not approve me for a loan, single female with continual score of 820+ for multiple years, years of owning homes, debt to income ratio well below the acceptable scores and 25 year of employment with the Feds. AND, they were holding the loan on the house I was selling. I got a loan with another lender very quickly, who sold the loan to Chase within a month or so after closing. I've been stuck with Chase ever since but would never seek a loan with them in the future. Customer service gives you lots of platitudes but do nothing to help.

I haven’t had to deal with them much, but when I did it was easy. I had no trouble contacting someone and had an easy time resolving my issue. Customer service was very helpful and knew the answers to my questions.

All application and paperwork completed by way of internet. ASSOCIATES always called back when they said!! If I needed any additional information it was always provided. Second time I've been with Chase Mortgage. Great Company.