Caliber Home Loans Reviews

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Edited by: Sally Jones

About Caliber Home Loans

Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.

Pros
  • Quick process from application to closing
  • Branches in most states
  • Offers free financial education resources
  • Low-down-payment programs
Cons
  • Loan rates and fees not available online
  • No home equity loans

Caliber Home Loans Reviews

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    Page 9 Reviews 1240 - 1440
    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 19, 2018

    Steve ** our Mortage rep was outstanding. Extremely helpful throughout the process. He answered email and texts even on the weekends! This is the second time we used Steve and recommended him to friends and they have also used Steve. All around terrific help!

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    Verified purchase
    StaffLoan Process

    Reviewed July 19, 2018

    Wonderful! Absolutely Wonderful. I could not ask for a better set of people to help guide my wife and I through a home purchase. We have bought many homes and this was by far the easiest and we always knew where we were in the process. Caliber... Thank you!

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    Verified purchase
    Loan Process

    Reviewed July 19, 2018

    We use Caliber Home Loans for our investment properties and the experience has been amazing. They have build great systems to collect of the required data which helps a lot in terms of how much time we need to spend providing necessary data. The team is fantastic and always on point, keeping us informed on the progress and also jumping immediately to solve any issues. Highly recommended!

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    Verified purchase
    StaffLoan Process

    Reviewed July 19, 2018

    We were very happy with our experience. Kevin ** and his staff were great and everything went smoothly. I would recommend this company, and specifically the Northern Kentucky office to my friends and relatives. The title company Caliber used were also convenient and wonderful to work with.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 19, 2018

    We are very happy with our Caliber mortgage process from the the approval to the signed mortgage. Denise ** (apology if misspelled) was wonderful to work with. Denise returned calls quickly if not available at the time of call. Pleasant and comfortable to work with.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 19, 2018

    Very pleased with my home loan experience. Everything went smoothly even with us needing to do this quickly since we would be out of the country when eScrow closed. Very professional and always helpful. The staff was terrific. Could not have done it without them.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 19, 2018

    Andrea was great and made the process so smooth and simple. We were under the gun on getting the loan due to another lender and she got us on track and closed extremely fast. She was so nice and professional.

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    Verified purchase
    StaffLoan Process

    Reviewed July 19, 2018

    Jim was a pleasure to work with, he made our fist home buying experience very pleasurable. It was all so easy and we would gladly do the whole process all over again, if we have Jim on our side. I would recommend Caliber, Jim and his team to anyone.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 19, 2018

    I was very pleased that Caliber Loan had a loan officer in Reston who was licensed for New Mexico where was purchasing a second home. He did an excellent job as well as the woman who had to organize all of the information I sent her. I closed on time!

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    Verified purchase
    StaffLoan Process

    Reviewed July 18, 2018

    Judy ** was super nice, hard working and completed the process in a timely manner. She made sure we understood the whole process all the way to the end. Very good experience. She is a Godly woman and her actions show it in how she proceeds to help people in this process.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 18, 2018

    We loved working with Caliber loans. The entire loan process was quick and painless. Our loan officer was very kind and patient. She answered all our questions and worked diligently on our loan to help us through the process. We highly recommend Betsy ** at Caliber. She's awesome.

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    Verified purchase
    StaffLoan Process

    Reviewed July 18, 2018

    Best experience ever. Thanks so much. Laura help me thru an entire year to be able to make it thru settlement. Thanks everyone involve. I would recommend you all for any loans needs. I could not do it without you Laura.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed July 17, 2018

    I was purchasing my home loan and was referred to Ryan. He is absolutely amazing and he even came to my closing. He was nice and very prompt on getting my signature documents to me and kept me up to date on every single step of the process. I was a little scared and nervous being a first time home buyer but he put my fears to rest and led me in the right direction to buying my home. I recommend him to my friends looking for a house or a loan.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed July 17, 2018

    After battling to refinance with our current lender and several requests for documents, Caliber was recommended to us. Jeremy and Jackie were a pleasure to work with and 3 weeks later, with only the original document request, our refi was complete. I would have no hesitation to recommend them and Caliber Home Loans...

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 17, 2018

    I worked with Ryan ** and Jacob ** as a first time home buyer. They did a lot of the footwork and research on their own accord which made the process go incredibly smooth. Ryan and Jacob showed their commitment to a timely and fast close by answering my phone calls by the second ring or calling me back within a few minutes. Their dedication paid off because we closed within 3 weeks! I feel like they truly care about my home loan and my personal experience.

    I never felt pressured to go with Caliber Home Loans, they simply made the best offer. They worked with me to get my cash-to-close within the dollars of what I wanted. Ryan sat on the phone with me multiple times explaining terms and adjusting my loan to fit my needs perfectly. Both Ryan and Jacob answered emails within a timely manner, most of the time within the hour. I would recommend working with Ryan **, Jacob ** and Caliber Home Loans for their professionalism, passion for customer service, and for a superior experience.

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    Verified purchase

    Reviewed July 17, 2018

    I feel the $3.50 charge to pay online is ridiculous. Do you really want to handle a check sent via the mail every month? It's pretty basic. I know people who get charged if they DON'T use the internet to pay.

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    Verified purchase
    StaffLoan Process

    Reviewed July 17, 2018

    Everything went smooth and loan officer was great handling a out of State purchase. Sheree was awesome explaining each process and accommodating to multiple extensions due to several contracts falling through on my Arizona home. I would definitely recommend Caliber loans.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed July 13, 2018

    Cannot be happier with the service level provided by Caliber, with highlight remarks to Joshua ** and Theresa **. They were professional, friendly, supportive, clear and uncomplicated throughout the process. Also I really enjoyed the digital platform and the automated process provided by Caliber. Every question I had was promptly replied and as foreign national obtaining a Conventional Loan, I had always alternatives to move my process through.

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    Verified purchase
    StaffLoan Process

    Reviewed July 12, 2018

    We had a great experience working with Brenda and rest of staff from Caliber. They made it easy for us to complete all the steps in mortgage process and kept us informed. We were told that Caliber rarely sells mortgages and were pleased as we felt we had established a good working relationship with Brenda and team. We were very disappointed then when our loan was sold about eight weeks after closing and we weren’t notified by Caliber. Simply received a letter in mail from our new mortgage holder. We now regret using Caliber and wish we had gotten our loan through our bank instead.

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    Reviewed July 11, 2018

    Caliber Home Loans started arbitrarily charging $3.50 for one time payments. I have never missed a payment. I can only assume that these extra charges will steadily increase over the lifetime of my loan and I can't in good faith recommend them to anyone.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 10, 2018

    Love the attention and all the good things about it. Mr ** allowed us to have a dream and hope. Very professional and all the time. I will definitely recommend the hair services to friends and family. Thank you for your time and support.

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    Verified purchase
    Staff

    Reviewed July 10, 2018

    Gary ** was educational, patient, thorough, and overall a pleasure to work with. He answered all my questions and offered good advice to help us purchase our next home. He ran numbers for possible MD, DE, and PA purchases to help our decision, and ultimately made settlement smooth and carefree. Thanks Gary!

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    Verified purchase
    Staff

    Reviewed July 10, 2018

    The staff was extremely informative and friendly. I have enjoyed working with this company. This is my first home purchase and they took the worries of that away. I would definitely recommend Caliber Home Loans to anyone searching for their next home.

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    Verified purchase
    StaffLoan Process

    Reviewed July 10, 2018

    Dean ** and Caliber Home Loans was great to work with. Their system over communicates so you know exactly where you are in the process of getting approved all the way to the end of the process and closing on your loan. Thanks Dean.

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    Verified purchase
    StaffLoan Process

    Reviewed July 10, 2018

    Best experience ever, Caliber Loans knows what they are doing! Especially Cissi! She was an amazing loan officer to work with. Highly Recommend! If you are looking for help with your next home purchase or with refinancing, this is the company to work with!

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    Verified purchase
    StaffLoan Process

    Reviewed July 10, 2018

    I believe our Caliber loan person, Jerilyn **, went the extra mile for us due to an unfortunate situation that arose during the process. It was a long tough process but ultimately she was instrumental in getting us our loan and all the folks we had contact with were very professional and helpful.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed July 9, 2018

    I was most impressed with the total loan process. The customer service was excellent. My loan processor was very professional and accurate with his request for items needed to close the loan. I was given a closing date and on that date my loan closed. I will recommend Caliber Home Loans to all of my friend and associates.

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    Verified purchase
    StaffLoan Process

    Reviewed July 8, 2018

    My experience has been nothing less than excellent. The staff was friendly and informative and even the online experience is great and straightforward. This is the exact type of experience that I need to be a successful home owner.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed July 5, 2018

    Absolutely wonderful experience, from first phone call to close of loan. I always knew exactly where we were in the process (great communication), our lender was honest and open, there were no deceptive practices, and most importantly, no surprises or 'add-on' charges that were unexpected. We closed on time, on budget, great rate and overall great experience. The entire team that helped us, from our broker to the individual office staff, was wonderful.

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    Verified purchase
    StaffLoan Process

    Reviewed July 5, 2018

    Our experience with Caliber Home Loans was awesome, we got all the info in and closed on the our home in about two weeks. It was a great experience. Ms. Allen and her team did a great job compared to what we went through with our bank.

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    Verified purchase
    StaffLoan Process

    Reviewed July 5, 2018

    As first time home buyers, the learning curve is steep. Our experience working with Ann was nothing short of thorough and easy. We'd be more than happy to recommend her to anyone looking to purchase their first, second or even third place.

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    Customer ServiceStaffLoan Process

    Reviewed July 4, 2018

    The process to get my loan was the worst customer experience in my 51 years on this earth. Mistakes were made, I was misled, maybe even lied to, and I wanted very badly to go with a different mortgage company - but they kept me "on the hook" long enough so that by the time I was ready to abort - it was too late and they had me captive. I would never recommend them to anyone, ever.

    I'd also add: they kept asking for more and more ridiculous documentation and it showed that they had no clue about my true financial position. I was told that they would take this on as a "scratch and dent" loan and then 2 weeks later they came back and requested more info because they changed your mind and decided otherwise. NOTE: I was provided a WRITTEN confirmation that the loan was final and that I could release contingencies - and then 2 weeks later they rescinded that statement and tried to move my loan to another product with different terms and a higher rate. So unprofessional.

    I even tried reaching out to their "Customer Care" line and couldn't get anyone on the phone "Please leave a voicemail and someone will return your call in 5-7 days"... or something like that. They really need to examine their customer service philosophy and make some changes otherwise the company will not be around for long.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 28, 2018

    I could not ask for any better loan assistants. My specific advisers were kind and efficient. They displayed the patience of saints. Obvious knowledge of process was evident. Everyone that I spoke to at your office was quick to answer questions. They were excellent about quickly returning my phone calls.

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    StaffLoan Process

    Reviewed June 27, 2018

    I’m a first time home buyer and used USDA Rural Development for my loan. My loan process was average I would say. Caliber did great on their part! Everything went as well as I could expect. I never had an overwhelming feeling or anything. In my opinion the process went as planned. Sometimes it’s the little things in life that really open your eyes.

    Just a few months after purchasing my home our 7 year old (now 8) was diagnosed with cancer and was undergoing treatment at St. Jude’s. While at St. Jude’s I noticed a familiar logo. It was the Caliber Home Loans logo on the red wagons that are used for the children there. I’m not an emotional person but that logo made me cry. Something went through my head like “Wow, my home loan company really is a great company”. I know this has nothing to do with the loan process but it has made me a customer for life. Thank you Caliber Home Loans, thank you. Also, my now 8 year old has been cleared of cancer thanks to St Jude’s and their wonderful sponsors like Caliber Home Loans.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 19, 2018

    I have never had a more positive experience than I did with Caliber Home Loans. I was taken step by step through the process. If I didn't understand or thought I was finished with something, Caliber sent out reminders and would call to make sure everything was smooth sailing, and it was! People don't move every day. In my case it had been twenty-two years! A lot has changed but Caliber didn't miss a beat to make sure I stayed on schedule for my closing. It was nice to work with Caliber (Mr. **) a company that puts the person first before the sale! Thank you so very much.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed June 13, 2018

    My experience with getting several investments loans has been fantastic. Great Rates, service and always a kind voice. I will definitely refer them to friends and family and use them whenever I need another loan. Caliber Rocks! Plus they have a great App.

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    Verified purchase
    Staff

    Reviewed June 13, 2018

    I was very satisfied with Rosa and her assistant in every step. They were both available and very helpful when it can to answering all questions. This was a big step for me and I felt nervous many times. Fortunately they were able to guide me step by step. And with their help I was able to purchase my first home. I would definitely recommend Caliber (Rosa **)!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 11, 2018

    Our team from Caliber was simply the best. Reliable, responsive, honest, friendly-you couldn't ask for more! Answered all our questions quickly and made the process as smooth as possible. We were able to trust them 100%. Would recommend to anyone without hesitation. Thank you Caliber Team!

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    Verified purchase
    StaffLoan Process

    Reviewed June 11, 2018

    Jon ** at Caliber really stood out among the mortgage providers I was considering. He was willing to meet me to discuss my goals even before he knew I was truly serious about buying a home, something distinctly different from other lenders I considered. From beginning to end, this was a premium experience with a team that really took care of me. I was never burdened with bureaucracy; Jon shielded me from that. He helped me find a loan product that worked for me, even though I had a special situation.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed June 11, 2018

    Tito did an amazing job!! Thank you for taking the time to answer and explain every detail of my first time home buyer experience!! I will for sure recommend anyone looking to get a mortgage in the future, including myself!!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed June 8, 2018

    My experience with Caliber was great. Jared was with us every step of the way to our dream home. We weren't sure we would be able to buy a home, but he helped make it possible and affordable. Anytime we had a question, he was there with an answer.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 8, 2018

    This was a great overall experience as Caliber is my existing mortgage company and I looked into getting a refi. The initial call was great and proceeded on to refi. The reps were all very knowledgeable and great to work with. The entire process including the closing company were great. I was very happy with the service I got from Vanessa ** and team. It happened sooner than expected and was a pleasure to work with. I will stick with Caliber for the life of my mortgage and recommend them to my friends.

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    Verified purchase
    StaffLoan Process

    Reviewed June 7, 2018

    Jennifer was outstanding. She was there for me every step of the way! An educator, encourager and advisor. She worked diligently to ensure my first home buying experience went as smoothly as possible. Thorough, caring and honest. I can’t thank her enough for being a part of this journey and helping to make it all possible. I plan to use her for every loan/home purchase moving forward, and happily refer her to every one person I know! Thank you so much Jennifer!!!

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    Customer ServiceStaff

    Reviewed June 7, 2018

    This morning I called the customer service with regards to my recent account transaction. Unfortunately, the aforementioned madam appeared very unfriendly, impolitely and impatiently, trying to hang up the phone even before giving me the fax number which I need. When I requested to address my concerns to her supervisor, she seemed to be much worse, and finally hanged up the phone without any notice, let alone any courtesy. I feel ashamed to meet such a Customer Service Representative working with a national-wide well-known company: Caliber Home Loans!

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed June 7, 2018

    I am very pleased with my refinancing experience with Bill **. He answered all my questions and made sure I was comfortable with everything. Communication was great and things went very smooth. Thank you very much.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 7, 2018

    They were very thorough and timely. Always answered my questions any time of the day. I would highly recommend them to my friends. From beginning to end they strived to to do their very best. I would like to take this time to thank the whole Caliber Home Loans team.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    Absolutely loved my loan agent Debbie **. She went above and beyond to help us get what we needed, and keep us calm through it all. Not a huge fan of the underwriters lol... that part was very stressful. I would recommend Debbie and Caliber.

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    Verified purchase
    StaffLoan Process

    Reviewed June 6, 2018

    Pleasant and easy. Everyone was very accommodation, understanding and helpful with any and all questions and confusions I had as a first time home buyer. Very smooth process. Rocco really went above and beyond to help us achieve this awesome milestone in our family's lives!

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 6, 2018

    Happy with experience, some of it was very good, some of it was like a roller coaster. If I could have only dealt with Karoline, I would have been a very happy camper. FYI - The time frame was excellent.

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    Customer ServiceStaff

    Reviewed June 6, 2018

    My husband and I are going through a hardship so we reached out to Caliber to get a modification done on our mortgage. We sent all the paperwork in several times and then we get a letter that they need more paperwork to finish. I called in on 6/4/2018 to make sure that I was reading the letter right before I sent the paperwork. I told them we did not have the extra money to spend to get the paperwork from our bank nor to go out and buy more ink for the printer which was used up the first time sending paperwork after paperwork to them. The lady stated that they needed it to go through the process of getting the modification. So on 6/4/2018 that evening we went and spent $105.00 to get everything we needed from the banks, work, and the ink even though we didn't have it to spend.

    So I called back in on 6/5/2018 to make sure everything was in order and the lady I spoke to told me we had been lied to and that we had to be in the home for a year before they could help us. I also talked to Tom ID# **. This was never told to us from the start. I got so upset and they had me crying because we had no food in the house and could of used the money to put food on our table and get personal items for our home. I cannot believe the way we have been treated. I have been downright disrespected by their customer service. Why would they do this when they know we are going through a hardship with the house we just bought.

    The house was completely stripped, cooking oil all over the walls and cabinets, windows broke, water filtration system blew, they cut the pipes under the house, cut the pipe to the gas fireplace and that is just half of the damage that was done by the people selling it through a realtor. We have maxed all our credit cards to make this a home and now they tell us this bad news when they should of disclosed this in the beginning and we could of saved our money and put food on our table.

    This has indeed broke our hearts and has left us broke and they do not care one bit. I thought I was with a good mortgage company but I guess I was very wrong. For the lies they have told I want our $105.00 back that we spent to get them their paperwork, ink, and gas that was wasted and they didn't need in the beginning and for wasting our time. We have done without many of times for them so they would help us now it is just a letdown and lies. If they could not of helped us why didn't they tell us in the beginning instead of misleading us and dragging this out since April 2018.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2018

    I loved working with Jane ** at Caliber Home Loans. She's professional, knowledgeable and it's evident that she truly cares about her customers. I've already recommended Caliber to several people that are shopping for a home loan. I've had experiences with several other mortgage providers in the Peoria area and their customer service doesn't compare to Caliber.

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    Verified purchase
    StaffLoan Process

    Reviewed June 6, 2018

    My loan officer took her time in dealing with my loan. If she was dealing with other loans it actually never felt like she did. I felt like I was her only customer and the focus was on my loan only. It felt like everyone helped each other out to make sure my loan gets approved. I appreciate everyone that took care of my loan.

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    Verified purchase
    Staff

    Reviewed June 6, 2018

    Sam ** is the greatest agent to work with. He provides all the information that you need, he answers all of your questions, and best of all he is honest with you. There is nothing that beats honesty, and honesty describes Sam.

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    Verified purchase
    StaffLoan Process

    Reviewed June 6, 2018

    The support was great. Professional services with all questions answered and a lot of good advise regarding other things to take into consideration. Highly recommend them if you are looking to finance your home. We were presented with a several options. The support did not end with closing date.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 6, 2018

    The staff at Caliber were very efficient and speedy. For a small business, they have a great range of loan and down payment options. I could have closed in 3 weeks if needed but I am more than okay to have closed in 29 days???

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 6, 2018

    Everyone I worked with are very knowledgeable and professional. I cannot say enough how fast and efficient they did their part to complete and make this loan a smooth sail. I would recommend Caliber to anyone who is looking for a home loan and professional service.

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    Verified purchase
    StaffLoan Process

    Reviewed June 6, 2018

    We had a great experience, I would highly recommend Dimitri & Wanda to my friends. Dimitri is knowledgeable, Wanda is patient and kind. They will be taking care of all of our mortgage needs in the future. We are very happy with Caliber Home Loans.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 6, 2018

    My experience with Caliber was absolutely amazing! Quick and painless, they made things happen with lightning speed. Fantastic customer service. Frank actually listened and was extremely helpful. I would never use another mortgage broker other than Caliber. Keep up the awesome work!

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    Verified purchase
    Loan Process

    Reviewed June 6, 2018

    We had trouble with the first lender we went through and Caliber was recommended to us. From the first day we contacted them they were on point and helped us with any questions we had! We went through a long process being first time homebuyers and Caliber made the whole process easier. We would highly recommend Caliber!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 6, 2018

    George was our loan officer and we are happy to report that he did an excellent job in processing our loan and was very quick to respond to all of our inquiries! George not only was informative but was great at providing solutions to some challenges we had in the beginning. If anyone needs someone who is an expert but also someone who cares, George ** is the man for you! Thank you George for making this a seamless transaction!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 5, 2018

    Best experience ever, good people who will help with the process of buying your dream home and make it very easy. Best customer service. You will never regret dealing with Caliber Homes. Andrew ** is a very good person with a lot of experience. Will help thru the paperwork and getting to your new home very quick.

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    Verified purchase

    Reviewed June 5, 2018

    Steve was a godsend. His expertise was exactly what we needed. This was our third home purchase and by far the easiest. Steve worked with our realtor to help us find the home for our family while saving money in the end. Thank you Steve.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed June 5, 2018

    Ryan ** was my LO and was very helpful. Always maintained positive attitude, no issues and complications even got in the way of getting the deal done. Caliber had good rates, low fees. Over-all very seamless and easy experience. Thank you!

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    Verified purchase
    StaffLoan Process

    Reviewed June 5, 2018

    Sam ** is a true professional. He is responsive, informative and detail oriented. Caliber has a well defined process and provides a simple platform. I was completely satisfied with the entire transaction. Thank you and look forward to the next time I need financing.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 4, 2018

    Buying a house for a first time should be overwhelming, but Steve did everything possible to explain the process and terms, and to be there for us when we needed him. Anytime we needed to make a decision, he gave us multiple options so that we could find the one that best suited our needs. He was always available to talk to and ask questions, even on short notice at times. He even called us right before we closed on our home to make sure that we did not have any last minute questions and knew what to bring to the close. He was very respectful, personable, honest, and was a pleasure to work with.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 4, 2018

    Our mortgage lender, Heather **, was very patient with us, as it took 6-9 months to find a home. She was prompt with numbers (we asked for quotes on every home before putting in offers), always having those numbers for us quickly. All around, the numbers for the mortgage are solid. My only complaint is that Caliber did not inform me very well of our mortgage options: it was assumed we would take a certain mortgage, when in fact we chose the opposite after we realized it was an option to begin with. But that is my only complaint. Overall great service!

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    Reviewed June 4, 2018

    We have had our home with Caliber Mortgage for 5 years. I do on their website and pay our mortgage electronically every month. We just received notice that they will begin charged $3.50 fee to process this. However, if you mail a check, there is no fee. Are we headed back to the 1950s? Aren't most companies wanting electronic payments rather than checks?

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 4, 2018

    The entire Springfield staff was friendly, efficient and an expert knowledge covering my needs and requirements. On rare moments when an answer was not readily obtainable, within minutes it was found and I was notified immediately. Bill and the entire staff gave me the feeling that I was their only client. They made the process seamless and painless.

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    Punctuality & SpeedStaffLoan Process

    Reviewed June 4, 2018

    My experience at Caliber Homes was so awesome. Dennis ** did a great job helping me through the process. I would recommend Caliber Homes for friends and family. During this process there was a lot of information that I was unclear about. He did help me with the process. I would like to Thank the entire time.

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    Customer ServiceStaff

    Reviewed June 4, 2018

    Caliber Home Loans is doing everything possible to not honor disaster assistance requesting documents and then claiming they never received them many times. Every customer service person has their own rules a regulations for the company. One agent said you need one proof of document then some other agent at the company says no you don't you need XZY instead sending you round and round. BUT TODAY!!! I actually caught agent Miguel Agent #** in a LIE. I send 128 pages of income statement along with P&L. Miguel stated that out of the 128 pages of documents that the Profit and Loss statements were not attached and it was too late and that Caliber denied my claim. Further in the discussion Miguel said I sent in too much information, They did not want 6 months of documentation but only 2 months. 6 months of income statement was the original request. I argued my case that 6 months of income is better than 2.

    Agent Miguel #** still held that I never sent the 2 Profit and loss statement. I look up the email in my sent email folder all doc including P&L were sent together and I would send him a screenshot of the sent email. This is when he put me on hold for the 5th time. Agent Miguel comes back to the phone saying I was denied disaster assistance because I did not sign and date the P&L statement. I replied, "How do you know that if you never received it as you vehemently claimed." It got really quiet on his end. I CAUGHT HIM IN A BIG FAT LIE. I am contacting the state of Florida and filing a suit with Caliber Home Loans and we can play back the tape. There is so much more to this story but I will spare you all the details at this time. If you are experiencing the same treatment from this company please contact me.

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    StaffLoan Process

    Reviewed June 4, 2018

    Sam was excellent to work with. He helped us through every step of the process from day 1, and we could not be more grateful for his support. We will recommend Sam and Caliber Home Loans to anyone who is looking for a lender!

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    StaffLoan ProcessTransparency

    Reviewed June 4, 2018

    The representative that helped me, Kelly **, went above and beyond the call of duty. I would truly recommend this company to anyone who is buying a house or refinancing. She explained everything to me, in detail, and that helped a lot. Thanks.

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    Verified purchase

    Reviewed June 4, 2018

    I have not been able to log in to my account because it locked me out for no reason for username and password problems. I also have not received information on my first mortgage statement or any information regarding payment.

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    Verified purchase
    StaffLoan Process

    Reviewed June 4, 2018

    Very helpful, goal oriented and professional. From very beginning of my loan processing, they were very consistent and hard working to achieve the goal. They worked hard and helped me out for getting the home by processing the loan with efficient manner. Thanks for your excellent professional work! Keep it up!

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed June 4, 2018

    Vince ** was an excellent representative of your company and made the entire process easy. He constantly reassured me that everything was headed my way and kept in contact throughout the homebuying process. Also got me a great rate that I can afford as well.

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    Verified purchase
    StaffLoan Process

    Reviewed June 4, 2018

    My Loan officer and everyone that helped me throughout this process was awesome. Very knowledgeable and professional at all times. I would highly recommend Caliber Home Loans to anyone who wants to start the process to Homeownership. Thanks again!

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    Verified purchase
    Loan ProcessTransparency

    Reviewed June 4, 2018

    Jay ** was very knowledgeable about the mortgage process and explained the process of what to expect very well. Jay also answered all of my questions in a way that I could understand. I would recommend Caliber Home Loans to anyone looking for a mortgage.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 4, 2018

    Thanks Caliber. RENATO is the best. He make things happen him and his team. Very happy. I would recommend him to anyone. He answers all my call and texts when I needed answers and got my house less than a month.

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    Reviewed June 4, 2018

    This company violates Regulation Z grace period rules using a bogus workaround. They are predators and have complaints filed against them for problems with consumers!

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    Verified purchase
    StaffLoan Process

    Reviewed June 4, 2018

    Caliber was AMAZING!! They worked with me until the end and I always felt like they had my best interest. I would recommend them to anyone who is looking to get a loan. They never gave up on my rough closing and always did what was needed. I truly appreciate what they did and would go back to them in a second. Tom ** did a absolutely amazing job.

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    StaffLoan Process

    Reviewed June 3, 2018

    Awesome home loan team, from beginning to end, I was never stressed, I was always given the required paperwork in a timely manner. Lori ** was a complete joy to work with, a true professional. Most importantly Caliber is veteran friendly.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2018

    We think everything went great. Done quickly and fair. Steve ** worked hard on getting it all taken care of. Would tell others of the work and how it was taken care of. Would like to have had a lower percentage rate. Maybe next time.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed June 1, 2018

    Ronda helped with all aspects of our home loan needs. This was our first home loan and she made it simple and easy. Every step of the process was explained in detail and made it easier for us to understand all the details involved with the loan process.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed June 1, 2018

    Taking a mortgage being an immigrant alien waiting for a green card comes with a lot of surprises - even with banks, that seemed to have my back until I almost made an offer. Caliber Home Loans did not let me down at any point. I was being extremely cautious about their promises and requests, but turns out they got my back from the very beginning to the very end.

    They're: 1) Responsive - whenever time mattered, I got responses within minutes; 2) Transparent - whatever they needed, they supplied a solid rationale for that; since taking mortgage in USA looks slightly different, I did not fully understand all the requirements, and they were happy to explain them to me; we met several times - few times after their official working hours - and talking face to face gives room to digest information and ask questions. I'm very thankful for that!

    3) Dependable - I brought my former experience with other lenders to the table and discussed my situation with them; while banks did accept the situation only to turn me down, my experience here was actually very reassuring and ended with a successful purchase; 4) Precise and essential - we discussed the optimal plan and few variants for us paying down the loan. tuned almost all "knobs" on the offer and payments until I understood how to get the best out of it. I would, without a moment of hesitation, recommend Cody ** team to anybody, including my friends and family.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 1, 2018

    I bought new construction and Caliber was the easiest part of the process. I could pick up the phone and speak with them when I had questions. The staff was friendly and super knowledgeable. If I ever need another mortgage, I’ll be back! Thanks to Joe, Katie, Susan, and Debbie! My experience was 10/10.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 1, 2018

    We had a wonderful experience with the purchase of our home. Our entire process was smooth and very quick. Lucy and her team are very efficient and really made us feel special!! The service we received was amazing!! We could not be happier, thank you Lucy and team!!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed June 1, 2018

    Very professional company with great customer service. Always responded to my questions and concerns in a timely manner. I was very well informed on what to expect with my loan. Great communication on my first payment due and how to use the website for future auto pay.

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    Verified purchase
    StaffLoan Process

    Reviewed May 31, 2018

    Your representative Jane was excellent to work with. She is knowledgeable, courteous, friendly and willing to help in any way she can. My experience on a whole was definitely a five star event. I can say without a doubt Caliber and Jane will be recommended by me without hesitation.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 31, 2018

    Don ** was the best. He guided us through with utmost skill on a difficult house purchase. Don went above and beyond the call of duty. Kerry ** was a true professional and we appreciated his insight. Tonette ** is a phenomenal loan processor. She made my life easy. Many thanks.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed May 31, 2018

    I work as a realtor and deal with several companies during the year. I can say Caliber Home Loans will surely stand out as the best company I ever worked with. The processor Sean ** present the highest level of customer service and is available al time around for any doubt or questions. The process was quick and simplified. Simply the best and most efficient Mortgage company in the market!

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    Verified purchase
    StaffLoan Process

    Reviewed May 31, 2018

    I am a new home owner thanks to Edwin **, he is exceptional and I built a trust in him that I would never imagine. I always thought purchasing a home was difficult and stressful and Edwin made the whole process smooth and stress free for me. I will recommend him always! Thank you Edwin and Caliber Home Loans.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed May 31, 2018

    Scott was a great help in my first experience of buying a home. Everything was explained as we went through the process and very simple. Again, such a great person to work with. Thank you so much for everything. I love my new home!

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    Verified purchase
    Loan Process

    Reviewed May 31, 2018

    We turned to Caliber after a major national bank turned us down at the last minute on a ridiculous document technicality. They gave us preliminary verbal approval almost instantly and closed the loan in under three weeks. Can't ask for more.

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    Verified purchase
    StaffLoan Process

    Reviewed May 31, 2018

    Caliber agents/staff were more than helpful, very courteous, informed and patient. Jared and Diana both were exceptional throughout the process. Our new loan is in place and we are on our way! Thanks a bunch, you guys rock.

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    Verified purchase
    Staff

    Reviewed May 31, 2018

    There really isn't much more to say than 'Unwavering dedication'! The team in the Sequim office is absolutely the best ever! Tirelessly dedicated to helping their clients achieve the final goal - the purchase of their dream home! Could not be more thrilled OR honored to work with such compassionate and professional people!

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    Verified purchase
    Loan Process

    Reviewed May 31, 2018

    I was very pleased with the refi process! I am very displeased that you are now charging $3.50 per month for me to pay my bill online. Do you really think it will save money by opening mail and depositing paper checks?

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed May 31, 2018

    The entire loan process with Caliber was simple and stress free. Most of the correspondence (actually almost all) was able to happen via email which made it really easy to get documents back and forth almost immediately. Everyone was friendly and answered all of my questions promptly. This was my 5th home loan, my 1st individual home loan, and the smoothest home loan.

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    StaffLoan Process

    Reviewed May 31, 2018

    As a full-time real estate agent myself since 2008, I've known and worked with Ali since 2011. Simply put, you will not find a more professional and ethical mortgage broker in the business. He and his team are accurate, responsive and accountable to their customers every step of the way to closing.

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    Verified purchase
    StaffLoan Process

    Reviewed May 31, 2018

    From start to finish, we had an amazing experience with Caliber Home Loans. We had very few obstacles as our loan officer, Travis**, foresaw anything and everything that was going to be needed. This led to a completely stress free home buying experience! In addition, paying our loan online is simple and the online statement and payment area are easy to access and have all the info on the loan ready to review. Will only work with Caliber and Travis for any of our future needs!

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    Verified purchase
    Staff

    Reviewed May 30, 2018

    Johnny ** was extremely knowledgeable and helped us in every aspect when purchasing our first home. He was familiar with the VA Home Loan and did not shy away from any questions I had. I would definitely recommend using Caliber Home Loans to all my fellow Veterans and will definitely use them again when purchasing future homes.

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    Customer ServicePunctuality & SpeedOnline & AppStaffLoan ProcessTransparency

    Reviewed May 30, 2018

    I have had the worse experience with Caliber Home Loans. I have a mortgage through Caliber, and I made a payment on the 29th of the April, the payment should have posted on the 30th but they didn't post it 'till the 1st, which led to a late payment shown on my account. When I called to complain, they said that since it was the weekend it takes 2 days for the payment to post, but that was not clear at all from their website at all otherwise I would have called in to make the payment. This was an error on Caliber's part. The folks at Caliber were not understanding at all about the situation and made no attempts to fix the late payment shown. I had never been 30 days past due ever on my mortgage. In fact one of the times I called in to complain, they falsely accused me of calling in on the 30th and cancelling the payment, which I never did. That really made me upset. They should have fixed the error right away.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed May 30, 2018

    Everyone was extremely helpful and courteous. They explained everything thoroughly and answered all of our questions. They made things go through quickly and smoothly. They were always pleasant to talk to. I would definitely recommend them to my friends and family. Thank you!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 30, 2018

    The team at Caliber Home Loans will do everything in their power to get everything you need in and on time. They work very hard and will extend their hours just to cater to you. Joan ** and her team worked early and late to help us close on time. She will make it happen for you! She is also extremely responsive and quick to return any emails or phone calls. Any updated quotes or any questions you have she will answer. Joan has been doing this for a long time and is very knowledgeable. It's so hard to find good people who are truly doing what's in YOUR best interest. My partner and I will be purchasing our next home by the end of the year and we will be sure to use the same team that we used the first time around. Thank you for all that you do to make homeowners dreams become a reality.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 30, 2018

    Everyone from the Loan Officer to the Processor to the Underwriter were very professional and easy to work with. They are up-to-date with technology making sending & signing documents and paperwork super easy & fast. Would recommend them to anyone needing a mortgage.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 30, 2018

    Working with Caliber Home Loans and more specifically with the Dan ** and his team was a true pleasure. Every step of the way, Dan, Amy and Chase delivered unparalleled professionalism and outstanding communication. The product that we decided on fit our needs perfectly and we are very happy with the outcome. I will definitely refer all of my friends and family to Caliber Home Loans and Dan ** and Associates.

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    Verified purchase
    StaffLoan Process

    Reviewed May 30, 2018

    As a first time home buyer, I was extremely apprehensive about the whole process. Ron immediately put my mind at ease. He answered every question we had and was always extremely easy to get ahold of. I would absolutely recommend Ron to my friends and family!

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed May 30, 2018

    Brandon was awesome. He made buying a house a quick and effortless decision. He communicated with my wife and I whenever we had questions or concerns. Every step of the way Brandon was more than helpful. I would highly recommend him above any other loan officers.

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    Verified purchase

    Reviewed May 30, 2018

    Renee went above and beyond helping me with my first home purchase. Cant say thank you enough and cant wait to have her help me again in the near future. I highly recommend Caliber and Renee you won't be disappointed.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 30, 2018

    I gladly give referrals to Mark ** & his team. I have been please with the whole process. Even after closing I know I can email or call Mark and get answers to my questions. Professional, courteous and very easy to work with!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed May 30, 2018

    Working with Dave ** was a very pleasant experience. All the phases during the loan process were smooth, clear facts, prompt answers, always very effective and professional. I felt treated with great consideration and fairness. The final closing was also very smooth, Dave was present during the closing and all documents were perfect and ready.

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    Verified purchase
    Customer Service

    Reviewed May 30, 2018

    I was very pleased with the customer service provided by Caliber Home Loans. They were personable, easy to access and accurate in their work. All phone calls were quickly answered or returned. I would definitely recommend them to a friend!

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffTransparency

    Reviewed May 30, 2018

    The staff at our local Caliber branch was very helpful and made the entire home buying process surprisingly easy. Communication was always prompt and detailed. The iOS app and website to track and manage the process with very convenient. Would highly recommend to other prospective home buyers.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed May 30, 2018

    Couldn't be happier unless I got the house for free! Friendly, prompt service and clear explanations every step of the way. Caliber saved the day when a bigger bank was giving us the runaround, while never making us feel pressured! Always available to answer questions!

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    Customer ServiceSales & Marketing

    Reviewed May 16, 2018

    My wife and I are in the middle of a divorce and as a by-product of that divorce we're unable to sustain the Mortgage. We spoke to Caliber Home loans about their Loan Modification Programs and have filled out every piece of paperwork they've requested at least three or four times. They either cite they haven't received our paperwork (even though we've sent it via email and fax per their request). They've been giving us the run around so much that the mortgage is now 5 months past due and they're foreclosing on the home in a couple weeks. I've exhausted my efforts to continue providing them with paperwork that I've provided over and over.

    It's my determination that they could care less about their customers so much so that they'd be willing to throw my three kids onto the streets with their mother because of this run around scam they're running. I've been made aware that Caliber is under investigation by the Attorney General of NY due to their Loan Modification practices. Caliber is very shady. Avoid them at all costs.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 7, 2018

    I am beyond pleased with my experience with Todd ** at Caliber! Easy, reliable, flexible, and efficient are just a few words to describe the service I received. Todd followed up with me immediately after we met and approved me the same day. He checked in during the search process to stay in the loop. When I was ready to purchase he was very responsive and on top of everything... The fact that I could do everything online saved me time. When I needed to move up my closing date, Todd made it happen for me. Seriously, I cannot imagine a better lender to help me through this process. 10/10 would recommend.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed May 2, 2018

    This was the second time I had worked with Cindy **. She and her team at Caliber were extremely professional, efficient and pleasant to work with throughout the process of securing a mortgage and purchasing my home. They provide clear explanations, clear direction and regular follow up. I would strongly recommend Caliber based on my experience.

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    Verified purchase
    Staff

    Reviewed April 30, 2018

    Fantastic Job, I walked in with no hope of purchasing a home and you all made it possible. My wife and two children are happy since we did not have to move to another city. My kids can still attend the same schools and our work commute is the same as before. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed April 28, 2018

    Our experience at Caliber Loans was professional and positive. Julie and Jules were first class in every aspect of the home loan process. Good rate, excellent service, timely closing, and superb communication all along the way. Every question addressed in a timely and professional manner. They even have a sense of humor during high stress deadline necessary documentation struggles. They are highly recommended.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 27, 2018

    Shawn was incredible throughout the homebuying process. You always answer his phone and never let a question unanswered. He was professional and courteous every time I spoke to him. I would recommend him to anyone. As far as Caliber Home Loans go, the online access is very convenient and the paperwork is very understandable.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 26, 2018

    I want to commend Scott ** and his assistant Michelle for walking me through every phase of the loan process. They always returned my calls promptly and answered all my questions. They made me feel like I was the only client they had.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 25, 2018

    Got a great and a fast experience with Caliber. I will recommend Rebecca ** to be the person that you get touch with. She will work countless hours to gel you. Caliber Home Loans is a great and stress free company that work for you.

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    Verified purchase
    Staff

    Reviewed April 24, 2018

    My direct POC was Ms. Sharon ** who was an absolute delight. Diligent, professional, educated & personable. If ever I or anyone I know is in the market for loan services, I will not hesitate to provide Caliber/Sharon ** as the provider they should use.

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    Verified purchase
    Staff

    Reviewed April 23, 2018

    We are very grateful for the service we received. We weren't sure we could qualify but Brandy and Kerry worked hard to get us approved. Anytime we had questions or concerns they were always great about answering our concerns. Thank you!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed April 22, 2018

    I had a good experience. Thank you for your help. Everything went smooth and when I was not sure of something you guys provided good answers that explained everything well. Everyone at Caliber is extremely polite and helpful and that was/is very much appreciated.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 22, 2018

    So thankful for Mason and his team they have always been so helpful in this process. Thankful for their expertise and their excellence in customer service. If you are in the process of looking to buy a house or refinance to pull some of your equity out Mason ** is your guy.

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    Verified purchase
    StaffLoan Process

    Reviewed April 21, 2018

    Everything leading up to the closing date was great but afterwards I have had to sign numerous documents that were forgotten or change and it's aggravating because I thought that's what closing was for. But other than that everything was great. Ryan was extremely helpful.

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    Customer ServiceStaffLoan Process

    Reviewed April 21, 2018

    I would like to say I had a wonderful experience with Lori ** handling my loan. It had been 20 years since my last purchase, and she made me feel very comfortable with all my questions. She responded in a timely manner and addressed my concerns. I would highly recommend her and Caliber to my friends. Thank you.

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    Verified purchase
    Loan Process

    Reviewed April 21, 2018

    Our experience with Caliber and Tom ** was fantastic. We will recommend Caliber to anyone wanting to purchase a home. Black Tie title also performed beyond our expectations. Our home has become everything we wanted, thank you again for your help.

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2018

    Kelly **, our Loan Consultant in Medford Oregon was amazing! His team including Joanna, were amazing through a very crazy and stressful process. Kelly ** is the only Loan Consultant I will recommend or call for any financial questions. Caliber Home is lucky to have such a talented and dedicated person.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 20, 2018

    This is my Second Loan Experience. The team at Caliber ROCKED my Refi + Cash Out to Perfection! Hemman ** headed up my Loan with his team and worked with me EVERY SINGLE step of the way. Hemman and his team made some incredible things happen to close my loan in a single month. Every step was handled with care, quickly, and underwriting lasted a little under a week, with a Close and payoff following! I will return to Caliber when I am ready to sell and purchase another property because EVERYTHING I was promised came through. Not ONE single Issue or problem was not resolved quickly, and honestly I felt like this was an underpromise, Overdeliver situation! Thanks Hemman and his Amazing team at Caliber Southern California!

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    Customer ServiceStaffLoan Process

    Reviewed April 20, 2018

    I really have to thank Brian, and the whole staff for guiding me through this escrow process. I am so thankful to have worked with this team, could not have done it without them. Probably my most memorable moment was the last week of escrow. It was pouring rain, I am at work on a site visit, stuck in my car, I am trying to get my fire insurance coverage and every hiccup you could imagine was happening at once. I called Brian and at one point we got 6 people in this conference call (my agent, the escrow office, the insurance office, the TC-- literally everyone involved) leaving no stone unturned until I received my e-sign docs that my insurance was good to go. I love these guys!!

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    Verified purchase

    Reviewed April 20, 2018

    The only piece of feedback I have is to make sure not to promise things that can't be delivered, in this case not requiring an inspection. Otherwise Jim and crew were pretty helpful, and the experience of the site is good.

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2018

    This is the second time working with Susan **. She is amazing. Always going out of her way to get you answers, get things done and working on your file 24/7. I would recommend her over and over. The ending process was a bit tedious with them needing more and more documents but I think I had a special case and Susan did everything in her power to help it go as smooth as possible. I will work with Susan ** in the future should a time come.

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    StaffLoan Process

    Reviewed April 20, 2018

    Jack and his office did a great job, kept me informed of all things with the loan process, answered all questions in a timely manner. He kept me informed and what to expect and when to expect each phase of the process.

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed April 20, 2018

    Jeff was outstanding, he made getting a loan easy with easy to follow instructions. From getting pre-approved to closing day, Jeff was always available for questions and promptly returned calls and messages. He explained each step of the process as we went along. Thank you Jeff for all your work!

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed April 20, 2018

    Working with Caliber was an excellent experience. Their communication and the way that they bent over backwards any day of the week or time of the day to get the process complete made the entire process seamless! It was quite a pleasure!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed April 20, 2018

    I am and his team really made the process easy. They explained things to me in a way that was easy for me to understand. Always there if I had any questions. They were friendly and very professional. I would recommend Caliber to anyone buying or refinancing a home.

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2018

    Was a very pleasant experience. The loan office (Mellissa **) was very professional an knowledge. Everyone in the office were helpful. Yes I would refer others to this office and I would use them again. Many thanks to all that work there.

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2018

    I had a really good experience with Caliber Loans, everything was done electronically so the process was really easily to do. Also the staff was very helpful and was on track on making sure we got all documents we needed for our loan and staff was really friendly. I would recommend them to anyone.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    We are so thrilled with our experience dealing with Brian ** and his team. Brian ** and Melia ** were available 24/7 to answer questions and assist us throughout the entire process. We are now living in our dream home! Thank you, Caliber Home Loans.

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2018

    I found the process complicated but fair in view of the current mortgage financing laws. Mr. ** was excellent, taking personal interest in our situation and expectations. Would recommend to a friend. Ms. A. ** was also excellent providing her office resources to complete the application. Process was overall lengthy but with their help it made it a lot easier.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed April 20, 2018

    I was worried about not being able to get financed because I didn't have the best credit. But Christian reassured me and talked to me about the financing process and what steps would need to be taken to get the application completed and to get financed. Working with Christian in getting financing for my new home was so easy, probably easier than buying a car! Christian and his team kept me informed every step of the way either by text, calls and email. He explained things to me in detail and even offered to help me find insurance for my new home. The process for buying my first was home was so easy! I would highly recommend Christian to anyone seeking home financing. You won't regret your decision!

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    Punctuality & SpeedLoan Process

    Reviewed April 20, 2018

    Matt ** and his Assistant Amber Made my first time buying a home so easy! They made sure I understood the whole process and knew exactly what I needed to do. They were fast and super friendly! I would never go anywhere else to get a home loan ever!!!

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2018

    Kevin ** and the rest of the team did a great job taking care of my needs. I was absolutely happy with the experience. Top notch all around. Made buying a home that much easier. It could not have gone any better. I wouldn't dream of buying a home with anybody else.

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    Verified purchase
    Loan Process

    Reviewed April 20, 2018

    Caliber Home Loans is everything you want in a mortgage company. They put the customer first in all aspects of the loan process and really do what it takes to ease the stresses of the home buying process. I recommend Caliber Home Loans to any and all that are in search for a mortgage company that treats you like family!

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    Punctuality & SpeedStaff

    Reviewed April 20, 2018

    The Renato team at Caliber Home Loans is amazing. Everyone on their team is very knowledgeable and professional. They work fast and get things done. I would strongly recommend Caliber Home Loans to anyone who needs a mortgage. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 20, 2018

    I worked with Mary Ann ** and she went above and beyond to help me with my financing needs. She was always available for questions and couldn't have been more helpful or professional in providing the utmost in customer service.

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2018

    Robert was great. He was very responsive and I always felt that he had our best interest in mind. He made the whole process very easy for us. We highly recommend Robert and Caliber to anyone looking to buy or sell a home.

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    StaffLoan Process

    Reviewed April 20, 2018

    I was very pleased with my experience. Matthew ** was my loan officer and did an amazing job. I could not have asked for anything more from him! I would definitely send anyone his way! He made sure to meet my goals and exceeded them.

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    Verified purchase
    Staff

    Reviewed April 19, 2018

    Chad has been great on both of our home loans and our families and friends. He referred us to Dianne as our new loan was in OK. She was also great! We have and will continue to refer them to family and friends.

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    Verified purchase
    Staff

    Reviewed April 19, 2018

    Caliber Home Loans is the quickest, and most organized I have ever seen! They were committed to getting our refinance closed and when paperwork was needed it was so easy to upload it online. The best part is how respectful, and knowledgeable they are! I will be recommending them to others for sure!!

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 19, 2018

    Mike was great with us the entire process. When we hit a snag, he came home from his vacation early to make sure we got it sorted. By doing so we closed on time. He was thorough with info to make sure we understood everything.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed April 19, 2018

    Sybil ** and her team were awesome and easy to work with!! They were very transparent on fees and rates. They helped answer all of our questions. We were out of town and she and her team helped make the process seamless.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed April 19, 2018

    Matt ** was recommended to us by our realtor that we were working with. Choosing to work with him was definitely one of the best decisions we made during the home buying process. He was extremely prompt and available to talk and answer questions at all times. He was very thorough and always answered and explained any questions we had. Matt got us approved very quickly, allowing us to put an offer in on the home we bought in no time. Overall, he made the entire process very smooth. We would absolutely recommend Matt!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 19, 2018

    This year, we were fortunate enough to purchase our first home, and Dave Smith with Caliber cane highly recommended. Even through the challenges that we faced as being first-time home buyers, Dave & the Caliber team were excellent in keeping us informed and educated throughout the entire process. We were always able to reach him & receive a quick reply to help (even outside of office hours). We are thrilled to be in our new home and grateful for the help that we received from Dave & the Caliber team. Thanks!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 19, 2018

    Linda ** was our loan officer. She couldn't have made the process more pleasant. She was so easy to work with and so prompt and efficient. I would recommend her and your company to ANYONE. She was knowledgeable and helpful and always ready to answer any questions we had. I believe our experience was so great because of her.

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    StaffLoan Process

    Reviewed April 19, 2018

    Lori ** and her team at Caliber loans went above and beyond to make our home purchase smooth. They were super responsive, answering our questions and keeping us in the loop at all phases of the loan process. They kept track of the many items of paperwork needed and made sure everything went smoothly. I would highly recommend Lori and her team to my friends and family.

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    StaffLoan Process

    Reviewed April 19, 2018

    They have an outstanding team that will help you and protect you throughout the process. My wife and I are very pleased that we took the decision to go with them. They provided a very competitive offer, match the preferred lender offer and we realized that at the end, we could get a better deal with them that the preferred lender that the builder was working with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 19, 2018

    The Caliber Home Loan team I worked with was great and I would highly recommend them. From start to finish they were there to answer all of my questions in a timely manner. If you are looking for a new home I would suggest trying Caliber Home Loans for all of your mortgage needs.

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    Verified purchase
    StaffLoan Process

    Reviewed April 19, 2018

    My experience was amazing with Caliber! We only had one problem through my whole process but it was sent there fault it was their computer, they quickly fixed the problem and I was able to close on my first home I couldn't be happier. Thanks again Caliber and everyone I worked with to make my first house happen.

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    Verified purchase
    Staff

    Reviewed April 19, 2018

    I am a single mom working for a non profit. I was very happy with how much work John ** put into my file. The odds were against me but with a lot of extra work from Caliber they made it happen. Go with John. He is amazing.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 19, 2018

    Lisa was amazing, as per usual. She always makes sure we are fully taken care of. This is our 4th Caliber transaction in the last 12 months. She really makes sure you have everything buttoned up quickly.

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    StaffLoan Process

    Reviewed April 19, 2018

    Chris ** was a great help at getting us pre-approved and then sorting through everything we need to get final approval, and then got everything ready for closing. We couldn't have gotten our new house without Chris ** incredible help.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed April 19, 2018

    Patt and Holly were so easy to work with and made a very painful process as painless as possible. I would recommend them in a heartbeat. Easy to communicate with, and kept me in the loop the entire time. I will be using Caliber for the loan on my new home because of my positive experience.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 19, 2018

    I had a very good experience with Caliber. Nice friendly people and very helpful. Brandy ** is one of the sweetest people I have ever worked with. Overall a very good experience. She answered all my questions and returned all my calls.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 18, 2018

    We received excellent customer service from everyone at Caliber Home Loans. Jennifer and her team always kept us fully informed and took time to answer our many questions. Even after our loan went through we were able to contact Jennifer to explain a mailing that we received from a third party and what it meant to us. Thank you to her and her entire team. We highly recommend Caliber!

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    Verified purchase
    Customer ServiceStaffRatesTransparency

    Reviewed April 18, 2018

    Richard and Cindy were terrific to work with. Even after many builder delays, Richard kept in touch and kept us up to date with the mortgage rates and loan process. He was super easy to work with and just an all around nice guy. Cindy was super to work to get all of the documents together. Whenever I sent a fax, she responded to let me know that she received it.

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 18, 2018

    This is our 4th time to use Brian at Caliber. Excellent, knowledgeable experience every time! He always keeps us well informed through the entire process and makes sure we are comfortable with the process. We will use him again and we would highly recommend Caliber!

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    Verified purchase
    StaffLoan Process

    Reviewed April 18, 2018

    The Caliber team was fantastic and professional. They guided my wife and I through a complex process and made it so simple for us. Caliber is highly recommended and we would ask for their business again in a second! The best mortgage company out there.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 18, 2018

    I had a great experience buying my first home because of Caliber. They worked extremely quickly and helped me through any confusion. Kristi was always a phone call away to answer any questions I had. Caliber really simplified the whole process for me.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed April 18, 2018

    For nearly two years we had been trying to refinance both our primary & neighboring investment (rental) property in order to obtain some equity for repairs/improvements, as well as lower and secure fixed interest rates. Neither our credit rating or income were an issue but rather we had a unique situation in that we operated a business on our primary property and both of the properties were zone as LI (light industrial) with a residential grandfather clause; a very common property zoning within our local area.

    Prior to Caliber, we had attempted refinancing with both our credit union and previous mortgage broker and neither could accomplish the task due to internal guidelines for lending on these types of zoning. In fact, both told us that, "...they couldn't guarantee that the appraisal wouldn't come back with 'commercial' as the best use and highest value." Thus, we may end up wasting our money on a useless appraisal. When we asked if there were ways to work through these types of challenges, neither could/would provide an answer.

    Then a friend recommended we try Caliber. After explaining our situation, we were amazed at the 'can do' attitude, superior professionalism and customer service we received from our loan rep. (Wm. **-Albany, OR). He worked closely with us from beginning to end, providing thorough explanations, while ensuring support and progress throughout. Knowing our challenges with the appraisal, he researched the necessary steps to ensure the property would be appraised as needed. This required us to secure a verified (formal) written description of the property zoning from the county planning & building that could be shared with the appraisers, ensuring the property would be appraised as residential and not commercial.

    As a result, in less than 45-days, we simultaneously refinanced both properties allowing us to secure lower (fixed) interest rates, lower payments, a bit of equity and peace of mind knowing our loans would remain with Caliber and not be resold (time and time again). I've seen some of the negative comments out there about Caliber, and perhaps there's some value in them based on the circumstances and individuals involved. But for us, when you are working with someone who truly cares about their clients and their success, it shows. And as a result, we only have positive things to say about Wm. ** and the Caliber Team in Albany, OR.

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    StaffLoan Process

    Reviewed April 18, 2018

    We were very happy with our loan officer Veronica **. She was very professional, diligent and worked very hard to get us the loan we needed. We are thankful for all her hard work! I will be very happy to refer her to my friends and family.

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    Customer ServiceStaff

    Reviewed April 18, 2018

    I dislike companies that get too big and forget about good customer service or provide numbers within the company to help if needed. I sent 2 insurance checks overnight and after 5 days checks still haven't been received in system. No employee has a number to contact the payment department which is crazy. If I send a company a overnight payment I expect it to be received within 2-3 days max. This is unacceptable and I am still with the checks.

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    Punctuality & SpeedLoan Process

    Reviewed April 18, 2018

    I was very pleased with our refinance experience. From the first day, we were responded to quickly and given accurate information. We were kept in the loop throughout the process and never had any unexpected surprises. Documents were easy to send and receive electronically. Thank you.

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    StaffLoan Process

    Reviewed April 18, 2018

    Brandon and his team were very professional and they made the whole process very simple and non-stressful. Brandon knowledge on VA loans is unrivaled by anyone else in our town, and the fact that he was grateful to military personnel for their service says a lot about his character.

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    Loan Process

    Reviewed April 18, 2018

    Caliber was able to process our loan faster than any banks could. This really helped with the purchase in a super hot Seattle market. The service level was superb. The expectations that banks have to do loans these days are exceedingly high and Caliber made it a smooth ride.

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    Verified purchase
    StaffRates

    Reviewed April 18, 2018

    Angela was great! She is extremely knowledgeable and made sure all our questions were answered. We got a great interest rate and everything went smoothly, from beginning the search to closing! I would highly recommend Caliber to anyone buying a house!

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    Verified purchase
    StaffLoan Process

    Reviewed April 18, 2018

    Overall experience was amazing. Everyone involved in our home was great. I Would highly recommend the team that assist us and well as the amazing company. Thank you for all you did for us. I was with Caliber prior to refinancing and I’m so glad we stuck with the company for our new loan.

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    Verified purchase
    Staff

    Reviewed April 18, 2018

    John ** did a great job with Caliber Loans. He had the tools to provide me with a better deal than the builder and saved me money. Smooth transaction with no surprises. I would highly recommend him to all my friends and customers.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 18, 2018

    Robert ** is an amazing Officer. He was on point and always ready to answer questions or concerns during this process of owning our home. We Recommend Robert ** and Caliber Home Loans to all that are in search of their new home.

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    Verified purchase
    Staff

    Reviewed April 17, 2018

    Caliber Home Loan office was a great referral for us. They were a team of professional, and efficient, polite processors. Mr. ** and his team for in constant contact with us every step of the way. They made buying our home easy, and uncomplicated. I would refer them to friends and family every time.

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    Staff

    Reviewed April 8, 2018

    I have been Caliber Home Loans customer since last couple of years. But what just happened to me was unacceptable and not fair. I have set up auto payment from my bank to Caliber Loans and from last couple year, the mortgage payment process has been working well except last month. My bank sent them the mortgage payment as usual and caliber received it on their end. But didn't showed the Caliber account. I tried to investigate with bank and Caliber but seems like bank did the job but not Caliber.

    They opened the ticket for me and didn't resolve for next couple of months. Because of this inappropriate, unprofessional and irresponsibility work at Caliber's end had affected my Credit score. I have 100% payment on time for everything from last 6 year but because of Caliber Loan, my score went down. I really feel pity for a company like Caliber for such misleading issue. This proves Caliber is not the company to choose for a long term. I PERSONALLY DO NOT RECOMMEND CALIBER FOR YOUR MORTGAGE COMPANY.

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    Loan Process

    Reviewed April 4, 2018

    John and team were able to close the loan in a timely manner and with no real issues. They took the time to walk through our options and hurtles along the way. It was a rocky start but we got it all figured out!

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    Punctuality & SpeedStaffLoan Process

    Reviewed March 29, 2018

    My experience with my local Caliber Home Loans was excellent. The branch manager was very professional and knowledgeable and I quickly knew that I was in good hands. He and his staff were wonderful, and answered all my questions and concerns and brought me through the process. It is always stressful to get a home loan, but in this case it was much less because of them. I am very satisfied with the Caliber Home Loans branch that I worked with, and I would do it again. My new home is now in escrow, and I will be moving into it soon.

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    Staff

    Reviewed March 29, 2018

    They were awesome! They were very professional! They made sure all my questions were answered and were so helpful with everything making sure all my need were met. I'm truly happy working with them. Thank you so much for all your hard work.

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    Punctuality & SpeedStaffLoan Process

    Reviewed March 29, 2018

    In today’s busy environment, most people don’t have the time to stop and write reviews. In this case however, I made sure I found the time to praise Caliber Home Loans. To be more specific, Chaz **. We live in a very competitive housing market, and it required a talented Loan Professional. That is exactly what we found with Chaz. His knowledge and assistance to us went well beyond the loan process. He and I were worked an agent who was not always on the same page as us. Chaz worked over and beyond to ensure that all phases of the transaction went smooth and on time. He took on every obstacle as if he was buying the home. He constantly made himself available for any and all questions, and provided sound advice along the way. To sum, Chaz and the Caliber team are very knowledgeable, professional and will work hard on your behalf.

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    StaffLoan Process

    Reviewed March 29, 2018

    Steve ** and Caliber Home Loans made my experience painless and stress free! From the first meeting with Steve I greatly appreciated the upfront honesty, his knowledge and organization. He gave me a list of what he needed and as soon as I provided that for him it seemed like we closed the next day. I was very impressed and happy with everything and will always recommend Steve to a friend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 28, 2018

    I'm very pleased to say Barbara ** and her team was THE BEST, after been burn out with purchase my home experience with another lender, she took my file and made everything as easy as possible, their communications skills was above and beyond, quickly response for all my concerns. Great job everyone!

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    Verified purchase

    Reviewed March 28, 2018

    South Land Title has never seen anyone (Caliber) that has answers for all question. There was no one like Caliber. We, Shirley and myself, they Closed on the they were supposed to. We moved in the house was just great.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed March 28, 2018

    Caliber Home Loans was a pleasure to work with through the loan underwriting process. Further, Ralph ** was always available and willing to answer any questions or concerns I had through the process. I could not be more pleased with the company and would recommend Caliber to anyone looking for a home loan.

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    StaffLoan Process

    Reviewed March 27, 2018

    This is the first time using this lender and it was on a list of preferred lenders from the developer. Well, I'm so pleased and grateful for an amazingly smooth process. My loan consultant, Blair **, did an outstanding job of making the process smooth and seamless. He did more than expected to ensure all was in proper order. Blair was attentive, thorough, and efficient and I truly appreciate him for that. My exceptional experience is all due to Blair **!!!

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    StaffLoan Process

    Reviewed March 27, 2018

    From the minute Julia ** and her team took over our loan process after another Agent backed out Julia and her team were very helpful in this process. From start to finish they were available to assist us. The loan procedure was time consuming but they were very helpful and understanding.

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    Verified purchase
    Staff

    Reviewed March 27, 2018

    The service of Caliber personnel was simplify, excellent and exceptional. In the other hand, people was very nice, very professional and always were on top on my case. I have no doubt to recommend Caliber Home Loans to my friends.

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    Customer ServiceLoan Process

    Reviewed March 27, 2018

    We had such a smooth sailing with our loan for the purchase of our first home. Sybil made it easy to work with her and was always willing to answer all our questions. I feel that this process couldn't have been so easy if it wasn't for Sybil! Thank you for making our dreams come true!

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    Punctuality & SpeedStaff

    Reviewed March 26, 2018

    Worked with Jon ** and team who were responsive, friendly, creative and fun. They moved quickly and helped me evaluate different options that worked for my price point and needs. They were also great about reaching out and engaging on a personal level.

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    Customer ServiceStaffLoan Process

    Reviewed March 26, 2018

    Hope helped me so many much with my loan, every question I had for me being a new home owner I felt more than welcome to ask and she was always very quick to respond. Would highly recommend Caliber Loans.

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    Verified purchase
    Customer ServiceLoan ProcessRatesTransparency

    Reviewed March 26, 2018

    I had an amazing experience with Lori from Caliber. She walked me through all the details of the home purchase as this was our first time buying a home. She was able to secure a great interest rate for us and answered all my questions. Given we were buying our home from out of state and in a different time zone, Lori was extremely accommodating and was available by text and email which was great when I was working during the day. I couldn't be happier with my experience with Lori and the ease of the process!

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    StaffLoan Process

    Reviewed March 25, 2018

    I never thought being a home owner was within the realm of possibility but thanks to the agent we paired up with Caliber Home Loans and she took our case to the bank. The whole process was spoon fed to me and the stresses were minimal. My agent worked with my debt and crunched numbers around in whatever manner she could to be sure that we could the home that we chose. Been living here for three weeks now and couldn't be happier with the way Caliber has taken care of us, the whole process has been so smooth and I look forward to continued business with this company.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 25, 2018

    The Caliber loan process was made so much easier with Cindy ** our Loan Agent. She always called us back promptly with any questions we had and was a tremendous help and just is a wonderful Person to have to deal with in such a stressful situation as buying a home! Cindy is awesome!

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    Loan Process

    Reviewed March 25, 2018

    Patrick and Jason were awesome from beginning to end and even after the closing. I highly recommend Caliber mortgage of Rockledge Florida. Thanks again Patrick and Jason for everything you guys did to get us in our first home. We appreciate it more than you know.

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    Caliber Home Loans Company Information

    Company Name:
    Caliber Home Loans Inc.
    Company Type:
    Private
    Address:
    1525 S. Beltline Rd.
    City:
    Coppell
    State/Province:
    TX
    Postal Code:
    75019
    Country:
    United States
    Website:
    www.caliberhomeloans.com