
Caliber Home Loans Reviews
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About Caliber Home Loans
Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.
- Quick process from application to closing
- Branches in most states
- Offers free financial education resources
- Low-down-payment programs
- Loan rates and fees not available online
- No home equity loans
Caliber Home Loans Reviews
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Reviewed March 23, 2018
We had an amazing experience working with Wendy ** at Caliber Home Loans. She walked us through everything as first time home buyers. As a first time buyer I had A LOT of questions and Wendy was always there to answer them!
Reviewed March 23, 2018
Would have given 6 or 11 stars if the form allows for it. Let me count Jackie and her team's awesomeness. 1. FAST - Jackie's team are the hardest working, most responsive team in my experience. I have done 3 deals with her team and they have answered my questions within the day (minutes for the simple stuff) EVERY SINGLE TIME. 2. FAIR - Jackie's team have always put together good and fair pricing for me. I do not feel like I have to shop around as her team is able to offer have always been in line and a bit better than what's out there.
3. RESOURCEFUL - Jackie's team has been an excellent resource for me. Even when her team cannot offer the type of product I need, she is always able to direct me to teams who can and who are as good at their jobs as she is. 4. HAS MY BACK - Jackie has taken the time to review my needs and has actively helped me avoid bad situations. This is probably the best part about working with her. Overall, Jackie and her team are absolutely fantastic. I would recommend them to anyone in a heartbeat.
Reviewed March 23, 2018
Very pleased with the refinance assistance. Everyone I spoke with over the phone was super courteous and very helpful in every way. Any question I had was explained thoroughly. I was skeptical at first because I know how much of a headache it is to gather so much information for this sort of financing, but with Caliber, it did not feel that way AT ALL... I am so happy Caliber is my mortgage bank beyond any doubt. Thank you everyone for your assistance every step of the way. God bless each and every one of you...
Reviewed March 23, 2018
I was pleased with the quality of service I received from Caliber Home Loans. Everyone I had worked with was friendly, professional, and caring. They all worked hard to meet the closing deadline (which we did!) and there were no surprise fees in the end. I would recommend Caliber Home Loan to anyone interested in receiving the best home loan service available.
Reviewed March 23, 2018
First and foremost, I want to state that there is nothing in it for me to write this review. The reason that I am is because it is the very least I can do to express my genuine gratefulness for everything that Matt ** (loan officer), Jeff ** (branch assistant), and Caliber Home Loans have done for my family and I. My wife and I were presented with a situation in which we were presented with a small window of time (6 hours), to make an offer on our first home. Another family had placed an offer on a home we were looking at, and we did not want to let the home slip out of our reach. We quickly decided on a real estate agent (Christine **) and a mortgage lender (Caliber) and presented an offer to the seller within 6 hours. 4 hours later, the seller chose our offer over the other, and we were moving forward with buying our first home.
One of the main reasons the seller chose our offer over the initial one they received was that we were working with Caliber. The seller's agent saw this as a major pro due to Caliber's reputation. Also, Matt ** was organized, professional, friendly, and tireless. He always anticipated next steps with accuracy, always answered questions (even at late hours of the night), and never missed a thing. Not to mention, Caliber offered us the best rates and incentives when compared with any other mortgage company.
Halfway through the process, my wife was hospitalized and could not be available to sign documents or do anything related to purchasing the home. Matt ** stepped up big time, got everything in place for me to have Power of Attorney, and supported me through what should have been a very difficult process. He (and Caliber) quickly earned my complete and total confidence. We went to close Feb 28, and it was smooth, painless, and even fun. I needed all the help I could possibly get and they provided. I cannot say enough good things about Caliber, Matt, and Jeff. And, I highly recommend this company to anyone who is seriously considering a home purchase.
Reviewed March 23, 2018
Caliber refinance team are great to work with. They were very helpful and informative along the process. Although the process can be really tedious process they were able to get me done within thirty days. I would highly recommend this Company to friends and family.
Reviewed March 23, 2018
Jedd ** really worked hard to find every possible way to improve Caliber's initial offer and beat the competition. He was super helpful on the phone and explained every step patiently. I was very impressed with the deal he was ultimately able to put together with his colleagues at Caliber, it saved me a lot of money both in origination costs and over years to come, by locking in a low fixed interest rate. I will definitely be calling Jedd when my other house comes up for re-fi.
Reviewed March 23, 2018
Had an amazing experience working with the Kingsbury Mortgage Team on my first home purchase. Greg, Jeremy, & Tina were extremely knowledgeable, always communicated & understood my needs with a pinpoint accuracy when it came to financing correctly. Every step of the way they were there to keep me on track in terms of what was expected, and it made the buying process a lot easier than expected. And even when some unexpected home licensing issues occurred that delayed the sell, the Kingsbury Team was on top of the loan deadlines to make sure we closed on time, saving me a lot of headaches. This is the team you need, believe me!
Reviewed March 23, 2018
Hello, Working with Sara and her team was the best Refinance experience I have had. Sara and Holly guided me thru my post 2008 nightmare and were able to find me the right refinance, I'm glad Sara and her Team are on my side.
Reviewed March 23, 2018
Caliber Homes was awesome when we were getting our loan for our home - working with Don ** was top notch! He was on top of it all the time and always returned calls when needed and Professional! He was the reason everything went so smooth and well, I'd highly recommend him to everyone!
Reviewed March 23, 2018
Tom ** from Caliber has helped me with two loans. In both cases he was very timely and organized. I appreciated his frequent phone calls and updates to keep the process moving. We closed well inside of 30 days in each case thanks to his quarterbacking. I will use Tom again in the future.
Reviewed March 23, 2018
From pre-approval to closing the experience went very smooth. My loan agent was easy to reach by phone or email to answer any question or address any concerns. He was able assist me in making sure I had the proper documentation.
Reviewed March 23, 2018
I had a great experience with Caliber! They kept me in the loop the whole process and it was great customer service. My processor was very helpful and great to work with. I would recommend Caliber to family and friends.
Reviewed March 23, 2018
We had a great experience with Caliber for our refinance. Our loan officer Jody was so helpful and made everything so easy. From the electronic documents to the actual closing, everything went very smooth and seamless. We would highly recommend Caliber Home Loans!
Reviewed March 23, 2018
Diane answered all my questions. She really broke everything down and told me everything she was doing along the way which is great. No unanswered questions. She is a real positive person all together. Thank you so much. Loving the house so much. Thank you for a real easy and helpful experience.
Reviewed March 23, 2018
Duke ** and all of the staff was very kind and took great care of us. I would definitely recommend them to other family & friends and use them again in the future. They truly care about their clients and are more than happy to answer any and all questions in a timely fashion.
Reviewed March 23, 2018
From the first contact with, Dan **, I was impressed with his knowledge, wanting to help, and making sure you have all your reports, notices, and everything is in order for the title co and on time. My wife and I could not have had a better agent and a person I would be pleased to refer Dan, to family, friends, acquaintances, anyone to him. I know Dan will be business, personal, and professional. Thank you Dan. You're the best.
Reviewed March 23, 2018
We had a great experience with Caliber especially their Mortgage rep Mr. Mario **. Wonderful staffs and sending documents were reasonable. Not too redundant of what they were asking. Thank you Caliber for taking the time of completing the process. Mario you rock!
Reviewed March 23, 2018
We usually only work with Inez **, whom is amazing and has always treated well. We have closed 4 loans with her. Recently tried a different loan officer Dawn **, the absolute worst experience I have had with any lender. Took over 3 weeks for her respond, after she emphasized she would for sure get with me on the next day. Called her would not get callbacks, also emailed her email with no avail. We wish we would have stuck with Inez **, who also work for Caliber. That experience showed us Caliber in a different light.
Reviewed March 23, 2018
Working with Casey ** at Caliber was an awesome experience. It was really nice to be able to text him with questions anytime and he always made sure to explain everything so it was simple and made sense. I hope to work with Caliber again on my next home.
Reviewed March 23, 2018
My experience with Caliber and Lisa ** was excellent. Courteous, professional, timely response, and a sincere effort ere all the marks of my home loan experience. All my questions were answered. Lisa even brought a bottle of champagne to my closing to congratulate me. I highly recommend this team!
Reviewed March 23, 2018
This was the easiest financial transaction I have ever made. Leanne ** is FANTASTIC!!! From the start through the whole process, everything was presented and explained in easy to understand forms and correspondence. Leanne and her team were able to accommodate the fact that I was out of the country for two weeks during the process and the loan still closed quickly! I was happy to find that Leanne had moved over to such a good company, as she handled my initial purchase of my home, and did an excellent job then too. I can't believe it's been 20 years since then - but Caliber did everything right by hiring such a fabulous group of people who were on top of the loan and process the entire way through. If I ever need to refinance again - I know who I'm calling!
Reviewed March 23, 2018
We have never had a bad experience with Caliber, they have held the loans for both of our homes. We refinanced our home, and what a mistake! We are back with Caliber forever!! Very professional and helpful. Their website is easy to move around in!
Reviewed March 23, 2018
I experienced a great fast experience. Good communication. Caliber made the process painless. I loved the docusign making it quick to get documents turned around. Also was grateful for the explanation of all terms in terminology that I could understand.
Reviewed March 23, 2018
We were first time buyers and Caliber loans made the process very easy but they were also there for us anytime we needed them with any questions and made the experience painless. We will recommend them to all our family and friends and will use them again in the future.
Reviewed March 22, 2018
I loved my experience with Caliber Home Loans!!! Everyone was super friendly and Mike ** even called me while he was on vacation to make sure everything was going ok!! I will always go to them for help or loans!! Furthermore I will recommend them to others to get a home since I believe that Caliber Home Loans is the best loan company!! Thank you Caliber Home Loans for an absolutely amazing experience!!!
Reviewed March 22, 2018
I just bought my first home with the help of Caliber Home. They were great at explaining all of the information along the way while also answering any question I ran across. I was quoted a number from the very beginning and saw that number stay the same all the way through. The representatives were always easy to get in contact with and made sure I knew they were available when I needed them. I don't plan on buying a home again for a long time, but when I do It'll be through Caliber.
Reviewed March 22, 2018
Tim and Joanna are a great team. Think this is our 5th loan with Tim’s help. Excellent work. Tim has gone out of his way (literally) multiple times to ensure he has met all of our needs. I am sure he and Joanna do this for all of their clients.
Reviewed March 22, 2018
Caliber made the buying experience easy. They were able to explain the process easily, notify us of market trends, keep our file current, operate timely and professionally all while making our dream home purchase a reality. Would and have recommended them.
Reviewed March 22, 2018
Attempted to set up first payment on a recurring basis to begin 05/01/2018. However, draft date was withdrawing funds on 04/01/2018. Your customer service rep was unable to resolve so I cancelled the recurring payment plan and will do first payment online as a single payment. Your system does not allow to pick a draft date same as payment date, which would be processed well before the 15 day grace period.
Reviewed March 22, 2018
We were so pleased working with Leighann **, this was our first time buying a home and she walked us seamlessly through the process. She was always available, quick to respond, and happy to answer even the "stupid questions". There was no doubt in my mind that everything would be prepared properly for settlement. Thanks for a great experience!
Reviewed March 22, 2018
From start to finish the Kingsbury Team was incredible, I worked with Jeremy for most of the process and during that time we exchanged over 100 emails and multiple phone calls. Jeremy or other members of the team were always ready to answer any questions I might have and gave me the best right at the time.
Reviewed March 22, 2018
I had the easiest most convenient experience for my home loan. Tara (my agent) was there for every question and explained everything very well. I would highly recommend doing business for my friends and family in the future. The convenience of everything through email made life very easy for signing and getting down to the final signing. I only had to miss a few hours of work on closing day.
Reviewed March 22, 2018
I spent 2 month speaking (Texting). He wasn't too responsive by phone only in the initial call. My representative Daniel ** at Coral Gables, FL. After 2 month of sending documents, running my credit report telling me I would close in the beginning of April. I was given a breakdown of my payments, I was advised that I needed to get insurance for the property which I did. When I went to log in to download my document I was unable to do so. I called Daniel who of course does not answer phone calls. So I decided to call the Texas Branch, very professional, they advised me that Daniel had canceled my loan and he would not be able to forward my documents. Daniel has yet to call me and advise me that he canceled or better yet disappeared my loan. STAY AWAY FROM CORAL GABLES. I left a message for his supervisor who has also decided to stay quiet!! IF I COULD GIVE THEM ZERO STAR I WOULD!! STAY AWAY!!! UNPROFESSIONAL!!!
Reviewed March 22, 2018
Mark ** made the mortgage process a breeze! What a great company to do business with. Caliber is Locally operated witch made it simple and easy to drop off paperwork as needed. I knew what I had to work with thanks to getting easily preapproved.
Reviewed March 22, 2018
Jack did a great job with a challenging customer. Will use again. Customer services was outstanding. Use Caliber with Jary ** on all my home loans and refinances, and Jack on all my reverse Mortgages.
Reviewed March 22, 2018
We just recently closed on a rental property and a personal residence for our self we use Ron ** at Caliber for both loans. We had a tremendously great experience. Very smooth. Very easy. Great RAtes. Great service. Highly recommend him.
Reviewed March 22, 2018
Dave **, is the best hands down. He's knowledgeable, kind, listened to my needs and concerns, very patient with explaining everything that I couldn't comprehend and very easy going. Best thing, he makes the process easy as he keeps you up to date with everything that is required of both parties, so no surprises. Thanks Dave.
Reviewed March 22, 2018
My loan agent Kim ** made everything go so smooth and kept me aware of everything throughout the whole process. You need more people like her. She was always available which is important. I would use them or recommend them anytime someone needed a loan or to refinance their house.
Reviewed March 22, 2018
Excellent customer service!!!, Rosaline she's amazing, explain me every single detail of my home loan from the beginning to the end. Also help me out to get a quote for insurance, and I got now a really deal!!! Thank you Guys!!!
Reviewed March 22, 2018
Marcelo ** was fantastic throughout a complicated and frustrating refinance. He stuck with us diligently and patiently and solved numerous problems. Not that I’m in a rush to go through it all again but when I do he’s my guy!
Reviewed March 22, 2018
I would recommend Caliber to everyone! They were all so friendly, quick, wise and just wonderful! Jon and his team were so attentive and communicative throughout the entire process. Getting a loan can be a scary process and they made it so easy for us.
Reviewed March 22, 2018
Kathy was very helpful and friendly throughout the process. She was able to help me understand the process and what I needed to do to close on my first home. I am very happy with my new home and would recommend Caliber Home Loans.
Reviewed March 22, 2018
Rob ** and his team were readily available for questions, and they did a great job explaining everything through the entire process. Our closing was extremely easy, and all of the documentation for closing was accurate. Rob is friendly, and he worked above and beyond to make sure the loan process went smoothly.
Reviewed March 22, 2018
We are currently about to start home renovations after starting the home buying process with Caliber. They have been extremely helpful, knowledgeable, and above all, patient with this entire process. I would highly recommend them to friends and family. Honestly, my wife and I were worried that any company offering a loan would be predatory and wouldn't have our best interests at heart. Caliber has proved those fears to be unfounded. All in all we've had a great experience thus far.
Reviewed March 22, 2018
Refinance of our home for repairs and upgrading. She is completely professional and personable all in one. My wife is a real estate agent and she uses only Rebekah and is never disappointed. I now agree, she was great in every way.
Reviewed March 22, 2018
I am a REALTOR who just purchased my first personal home through Caliber. They were awesome. I closed in 22 days, and they are great at keeping you in the loop on everything happening. I don't think I will recommend anyone else for my future clients because nobody can beat the service through Caliber. I worked with Alexa price and her team. Around the same time I had referred a client of mine to Caliber and they were really happy with the process too.
Reviewed March 22, 2018
The process was quick and smooth! They were a great help in communications and were always available! I would use them anytime and would recommend to my friends and family. I switched loan companies last minute and they even helped me get my money back for the appraisal!
Reviewed March 22, 2018
This was the first home I had ever purchased and the Caliber people were very informative and helpful through the process. If I had a question they responded to it quickly and to the point. They were willing to work with you and for you and made you feel you had known them all your life. I was very pleased with their sincerity and quality of work.
Reviewed March 19, 2018
I love working with Travis ** at Caliber Home Loans! He is very personable and will give you the tools and resources needed to have a very smooth loan approval. His team is spot on giving updates and making sure everything is done on time. I highly recommend Travis ** with Caliber Home Loans.
Reviewed March 10, 2018
This company is a nightmare. They use fraudulent tactics to take money and foreclose. They will send your checks back and get you so far behind on your payments that they foreclose. We paid a large sum of money to stop the foreclosure and set up electronic payments. Now they are saying our bank declined the payment and adding over $600 for late fees. We called the bank, they never submitted the payment to them. This company needs to be shut down!
Reviewed March 9, 2018
This was our first home purchase so we had a lot of questions and concerns. Phil made the process painless and was very attentive, super detail-oriented and just on it, no matter how early or late, he was on it! Great job!! Highly recommended!
Reviewed March 7, 2018
The Team at Caliber Homes did an amazing job at getting our home refinanced. Cassie and Lani were super easy to work with and made the process feel super quick. There wasn't a moment that we weren't kept informed. Thanks guys!!!
Reviewed March 5, 2018
Jason and his team did a great job of walking us through every step of the process. From the initial contact to closing they made everything quick and easy. Our loan closed right on time and everything was exactly as we had discussed.
Reviewed March 5, 2018
Ali ** was great! She got us exactly what we were hoping for and was available for any questions throughout the entire process. And after we closed as well. She followed to make sure we were completely satisfied with the entire transaction. I would highly recommend her for all your mortgage needs.
Reviewed March 4, 2018
We have bought and sold several homes, and Caliber Homes was head and shoulders above any other lender we have used. Jordan ** made the process simple and smooth. Keeping me updated and informed throughout the process. I would certainly recommend Caliber to all home buyers.
Reviewed March 4, 2018
I am so ecstatic with the service that Caliber Home gave to my husband and I. He's a veteran. Ryan and his military Department were so helpful to us we can't thank them enough for their service to us. Would recommend them highly to any friends or family, bless you all. We love our new home. Thank you.
Reviewed March 3, 2018
From my initial phone inquiry to Sean **, all the way through the process, all went smoothly and effortlessly. Sean helped me see that reducing our loan from a 30 year to a 15 year was possible. We could not be more pleased with our experience with Caliber.
Reviewed March 3, 2018
Caliber Home Loans is an exceptional organization to work with - I recommend them to anyone! Ken ** was very caring, professional and efficient - the whole process was like working with a close friend. Thank you for this experience and for helping my family!
Reviewed March 3, 2018
The agents at the Sequim Caliber office were helpful and kind and went out of their way to make buying a home a good experience. I am 71 and haven't purchased a home in several years, was a nervous wreck, but Aimee and Amanda were calm and available anytime I needed them.
Reviewed March 2, 2018
I have financed and refinanced with Caliber Home Loans in Camby, IN. Both times Tom ** and his crew walked me thru the process without any major glitches. They were all very helpful and professional throughout the process. Quick to answer questions in a very understandable and thorough manner. Would recommend Tom and his crew without reservations.
Reviewed March 2, 2018
Our overall experience was good. Darrell worked very hard even thru the problems he experienced with some of your employees. The process was painless once all of the material was obtained and provided to the underwriter. I would use the company again. Worked well with a not so good credit rating.
Reviewed March 2, 2018
I got my home through Caliber Home Loans, I will first of all say a big kudos to Angela ** and her team, Jaime and the rest not mentioned. Excellent Team, extremely knowledgeable and helpful. They guided me although the process. Always willing to explain should Incase. I will recommend Caliber Home Loans over a million time. Thanks to Caliber Home Loans.
Reviewed March 1, 2018
Mike ** and the rest of the Caliber team were great. Mike started off the preapproval process by showing me what mortgages would look like at high-end and low-end estimates. This allowed me to bracket my ideal price range on houses. As I identified homes, Mike worked hard to identify multiple options for financing any particular house. He was always quick and diligent. Additionally, he supplied ample advice that was very welcome to this first-time homebuyer. As I started to work with the rest of the team, I found them equally friendly, diligent, and competent. They guided me through the process, gently reminding me of deadlines, and working flexibly with my hectic schedule. All in all, I went from anxious and uninformed to a happy homeowner with a house I love and can comfortably afford.
Reviewed March 1, 2018
We worked with Ron ** for the second time. Due to our excellent experience working with him the first time, we didn't hesitate to contact him again. Ron is considerate, helpful and knowledgeable! He answered questions promptly and made closing on our forever home as smooth as possible by keeping us informed.
Reviewed Feb. 28, 2018
First, the good part. I really enjoyed working with Cameron **. She provided a lot of good clear information, even when I was very stressed. She was quick to call or email back and to explain paperwork. I trusted her completely. She gets 5 stars. The only part of the process I hated was the underwriting portion. That gets 2 stars. I felt that I was kept guessing as to whether I would qualify for the home for the entire 6 plus months it took to build it because I am self-employed, even though I make a lot of money and have a part-time teaching position. I think this may be true for anyone self-employed these days, but it was hard. My checking account was reviewed constantly back to July, even though they already had copies.
I don't think it's the company, but the 2008 disaster that causes such extensive reviews. Everything I did was questioned. I was very anxious and frustrated and even depressed about the qualifying process for the entire time, and kept thinking I might have to get another home. This damaged my otherwise smooth and fun custom home-building experience with severe stress. I am glad in the end that I have my mortgage with Caliber however, and my home is gorgeous and just what I wanted all of my life.
Reviewed Feb. 28, 2018
I had a great experience and Cindy was awesome and we got our dream home. Thank you so much and Caliber is so easy to work with. I would recommend Caliber to anyone and all my friends. I truly appreciated all that they did for us. This all worked out for us. God blessed us.
Reviewed Feb. 28, 2018
I had the best experience with Kary and Deanna. I felt very comfortable talking to both of them while buying my first home. I would definitely refer to my friends and family. Even after a month of being in my new home I had a ? For Deanna and she was very fast to respond???
Reviewed Feb. 28, 2018
I would like to take a moment, to thank Lisa for her dedication, attention to detail and for being a friend as well. This goes a long way in the business world. You guys are the best. I've never felt like the most important person but you guys made me feel like it. There are no words to describe our thanks.
Reviewed Feb. 28, 2018
Leading up to the purchase of my first home, Caliber took care of me. My finances were scattered and my history was shaky; but, they figured out the hard questions for me and got the approval. After I closed on the house, I received a bunch of paperwork for safekeeping and some information. I also received so many additional offers and quotes for insurance and other products with the same letterhead and company as my mortgage company that every letter seemed scary. I’m new to house ownership and still am not sure I paid the right person in the right way. It’s time consuming to dig through all the mail with Caliber in the title to find out which one has a number I can call for help. Great company to get the loan from, scary company to owe.
Reviewed Feb. 28, 2018
So incredibly impressed with Nikki! We had mutual on Feb. 14th and closed on February 27th. Less than two weeks! And that included a holiday! The buyer needed to close earlier than originally anticipated and Nikki made it happen. We asked to move up the closing on Friday and by Tuesday, she had an appraiser on site. (Monday was a holiday.) I just can't say enough with how pleased we were working with Nikki. I have used her twice now and will certainly use her again!
Reviewed Feb. 27, 2018
The process was extremely easy and painless, not to mention super quick! Ryan ** on the Chris and Allie ** team was there every step of the way to help make sure I was in the know! This team is fantastic!
Reviewed Feb. 27, 2018
I highly recommend Caliber Home Loans! They are great to work with especially if you have unique circumstances! My loan consultant Nick ** was excellent to work with and offered assistance when numerous others were unable to help! Great communication throughout the entire process!
Reviewed Feb. 27, 2018
Exceptional service. Knowledgeable and friendly staff. Very professional service (from inception til closing). Thank you Sean and Rosie for your hard work and making this an enjoyable experience. A great way to start my home owning experience. I will recommend your services to friends. Thank you.
Reviewed Feb. 27, 2018
Guy ** from Carlsbad, CA. office provided exceptional and outstanding customer service. He took care of my VA loan process and provided a stress free, efficient, awesome, no worries experience as a first time home buyer. He took care of any issues and concerns. He even gave me advice on how I can improve my credit score and the opportunities I can take advantage because I am a Army veteran.
Reviewed Feb. 27, 2018
Caliber Loans made everything seem so easy for our home loan process. Kent was very helpful and was able to any questions we had. I would highly recommend anyone needing loan services to go through this amazing team of people!
Updated review: March 1, 2018
I appreciate it. Thank you
Original Review: Feb. 27, 2018
Worst Experience I have ever dealt with. No organization, no follow-up. Mistakes made every day. Every question I had was answered with a "don't worry and wait" answer. Among everything when I complained about my experience, I was insulted. HOMEBUYER BEWARE!!!
Reviewed Feb. 27, 2018
Jonathan ** and Patricia ** were GREAT and also GREAT were all the other individuals who helped in my re-finance and I would definitely recommend Caliber to people looking for a mortgage company. From start to finish my re-finance took only 2 months.
Reviewed Feb. 27, 2018
As a Realtor I worked many times with Mark ** and a variety of clients. I was so impressed with Mark's ability and with the Caliber mortgage product, when it came time to purchase my own home I turned to Caliber and Mark ** to make it happen. I was not disappointed. The service was excellent and I’m now in my home! I would recommend Caliber to dear friends and family.
Reviewed Feb. 27, 2018
I was so pleased with the service and help that I received from Steve, Laura and their team. I had never bought a home before and they lead me through every step of the way to passing papers. They were always available for my questions and always answered them until I was satisfied.
Reviewed Feb. 27, 2018
Scott was great to work with from start to finish. It seemed like he had my best interests in mind and delivered on everything he said he would do. I ended up getting the best loan for my situation which was very complicated.
Reviewed Feb. 26, 2018
I have never been through a more thorough and yet not agonizing home purchasing process like the service we received from Caliber Agents Scott ** and Debbie **. They were very good and very patient and helped us get through all the 'drama' that is new home purchasing. Hats off to those two for the hard work and dedication in making sure we dotted every i and crossed every t. Many thanks!
Reviewed Feb. 26, 2018
Brian was amazing to work with and I would highly recommend Caliber to anyone in the home buying process. Anytime I had any questions, Brian and his team was there to assist and ease any doubts we had. We had a bad experience before with another lender so we were very nervous to start the process again, but in the end we have been so happy!
Reviewed Feb. 26, 2018
Chris ** is an asset to your company. He is the most thorough loan officer I've worked with (I'm a real estate agent) and I trust him implicitly. I recommend him to all of my clients and friends. He has never let me down.
Reviewed Feb. 26, 2018
Caliber Home Loans was Fantastic!! They were professional, very knowledgeable, and closed our loan fast. We had previously encountered problems with another lender and ready to give up. When we connected with Caliber they anticipated any issues in advance and fixed them before they surfaced. I would recommend them to anyone looking for a qualified lender.
Reviewed Feb. 26, 2018
I'm so glad we chose Caliber for our financing. The team went above and beyond to make sure we could keep our original closing date and got us additional offers/incentives we didn't know we could apply for. Highly recommended for anyone looking for a team you can trust.
Reviewed Feb. 25, 2018
What a great experience. The team of experts: Peter **, Jackie ** and Lisa ** were great to work with. Im, sure there were others that helped, but I don't have their names. This was my second mortgage with Caliber. Thanks again for all their help.
Reviewed Feb. 25, 2018
I had the pleasure to work with Scott ** from the Kennewick office. I have bought many houses in my lifetime but I must say Scott was a breeze to work with. He laid it all out at the first meeting and told us what information he needed. Once we gave him our documentation, we pretty much sat back and waited for closing. He is very creative with his financing options and really walked us through the whole financial process. There was no stress, no last minute chaos, everything went smooth and he attended the closing. I highly recommend him if you are looking for a Mortgage in the Tri Cities. He made buying a new home fun without the stress.
Reviewed Feb. 25, 2018
No any complain with dealing process until closing date with Caliber Home Loans. I would refer to my friends and relative to go with caliber home loans. I definitely assured that they will be satisfied with caliber home loans. Have a good luck.
Reviewed Feb. 25, 2018
Without Caliber I can't closing my home so thank you very much... Especially Erez they are support as like family member. They are give quicky answer for my every questions and I got fastly answer from there. Once again thank you all.
Reviewed Feb. 24, 2018
I have worked with a lot of mortgage companies in the past. I have never been treated with more kindness, professionalism, and prompt service. Our house closed earlier than we expected with terms better than we could have imagined. I would not recommend any other company to purchase a home or refinance your current home.
Reviewed Feb. 24, 2018
From the starting point all the way to the closing parts Application was easy by lining all the document as needed. Any concerns, they always answer my question in timely manner. These Caliber people are professional and very friendly. Thanks for all your help.
Reviewed Feb. 24, 2018
We not only had a great experience with Scott **, but also Danica and Josh on his team. Scott went way above what a normal refi entails. He was so helpful in coordinating with our realtor, attorneys, and ex-spouse. Life truly could have been a nightmare. But Scott took care of all our needs and made the refi happen. I'd recommend him and Caliber Loans anytime!
Reviewed Feb. 24, 2018
From start to finish the loan process was one of the smoothest I have experienced. The loan officer had communicated with me often giving updates. She also scheduled a weekly call to update me. I would recommend them to anyone.
Reviewed Feb. 24, 2018
Greg and his team at Caliber Home Loans made the process of buying our first home so easy. We had spoken with a few other lenders when we found Caliber and they were much better than others we had worked with. They took the time to fully explain everything to us and made the entire process much simpler by coordinating directly with insurance providers, etc. we would highly recommend them to anyone looking to purchase a home!!
Reviewed Feb. 24, 2018
Peter ** and his staff were professional and thorough with the help in getting my refinance completed in a timely manner. I would be more than happy referring them to anyone interested in getting a mortgage or refinancing their home.
Reviewed Feb. 24, 2018
We have used Caliber to close on three homes now. We keep going back to them because of their professional and reliable process. The team we work with is very knowledgeable, helpful, and responsive. I will continue to recommend Caliber to anyone I know looking to purchase or refinance a home!
Reviewed Feb. 24, 2018
Working with Tom ** was a pleasure. He did everything he could possibly do for us, went beyond any of our expectations, made the loan process a breeze. I would and will recommend him and Caliber to all no questions were left unanswered. I have bought 3 homes in my 70 years and this is by far the best experience. Thank you Caliber. Thank you Tom.
Reviewed Feb. 24, 2018
I had a great experience. I needed my home financed in a short amount of time. Jack ** and his team worked hard to make that happen. They were professional and would get back to you quickly when questions were asked.
Reviewed Feb. 24, 2018
I had a very positive experience with Caliber. Christine's office always answered my questions quickly whether via email or by phone. I've worked with other mortgagers before and I found Caliber to be one of the best financing experiences that I've had.
Reviewed Feb. 23, 2018
Everyone I dealt with was knowledgeable, helpful and "in-the-loop". They communicated with me through the application process, and it was a great home buying experience. I received updates via email and text, and as a first time buyer this was incredibly reassuring.
Reviewed Feb. 23, 2018
Each person that I dealt with in the process was very personable and professional. There was an error made on the payoff balance of my car loan and I received an incorrect statement for the original loan. A corrected statement was mailed later and I got a refund from the bank. I would recommend Caliber Home Loans to my friends.
Reviewed Feb. 23, 2018
Really loved and appreciated all of the hard work that Caliber did to make my mortgage process as simple as it could possibly be. The online system they used was simple/easy and made the experience great. I think that Caliber's level of customer service is beyond great.
Reviewed Feb. 23, 2018
We have been trying to get our loan modification finalized! It’s been 30-45 minute hold times, then there’s ALWAYS another document needed! For the love of God, this company is a Nightmare! Sending documents in Certified Mail, they don’t even sign for it. We wanted to get the one month of payments added to the end of our loan, THEY suggested the modification! I became ill and was in the hospital, with all this stress, I am gone to end up back there. I call and ask for a Supervisor, everyone who answers the phone is a supervisor. Isn’t that amazing! So how is it that they can’t communicate to get my documentation submitted without needing another document. I emailed requesting management contact me, I just received a response tonight, 5 days later, suggesting that I call their customer service! They’ve been emailed, faxed and US Certified Mail! Guess I’ll have to get me an attorney, since they are so incompetent!
Reviewed Feb. 20, 2018
Do not trust this company. Started the process February 9, and still haven’t heard from them. They promise they will have a response by a certain day and nothing. Do not waste your time with this company.
Reviewed Feb. 15, 2018
Tamra ** of Caliber Home Loans made the entire process seamless. Every phone call was returned promptly. She championed OUR concerns while balancing the requirements of your company. You are darn lucky to have her on your team! Thank you, Tamra! I've already told everyone who asks where we had our loan refinanced.
Reviewed Feb. 13, 2018
Loved working with Kathleen. So helpful and if she did not know about a program she jumped right in and learned. I am a widow of a 100% disabled veteran and do not have to pay certain closing fees. She immediately found out how to do it and even helped direct me to get a refund on the fees from the house I was selling in Spokane. Love the fact you do not sell your loans. I would recommend Kathleen mad this company anytime.
Reviewed Feb. 13, 2018
The first loan officer I dealt with couldn’t answer basic questions about the loan without having to talk to his manager, wouldn’t return calls or emails after I gave him payment for the appraisal. After multiple calls and being directed to upper management and that not going anywhere I cancelled the refi altogether. Do yourself a favor and use a real lender that has knowledgeable loan officers.
Reviewed Feb. 9, 2018
Caliber Home Loans will report you late with payments even when you are not. When I sold my loan to another mortgage company, they received payment and reported me to the credit bureau as late for the last two months. I am currently speaking with a lawyer on my options. Run away as fast as possible from this company. I am a veteran and served my country honorably!
Reviewed Feb. 8, 2018
Jimmy and Amber and the rest of the team are fantastic! They have helped us through several recent refinances (long story), and held our hands when the going got tough. The financial results for us have exceeded our expectations. They are always quick at responding when we have an issue or concern, and do their best to make the process easy and smooth.
Reviewed Jan. 31, 2018
I am four months behind and am trying to contact Caliber to notify them that I can catch up on my past due amount on 2/28/18. I call and they hang up on me and won't speak with me. I need assistance asap so I can keep my home. Please help.
Reviewed Jan. 20, 2018
As a first time home buyer, I had a great experience working with Caliber, from the very beginning of the process of getting pre-approved for a home loan, to obtaining the loan and finally closing out the property. The personnel was very professional and helpful during the whole process. I would definitely recommend Caliber for a mortgage loan!
Reviewed Jan. 10, 2018
Terrible process. They lie to you. The whole system is timely and you spend hrs on the phone with people that get nothing done. Over a month and still not resolved. Contractor has still not been paid.
Reviewed Jan. 5, 2018
I heard about Richard ** and how good he is about loans and timeliness. I was a little skeptical about the comments but I wanted to give it a try and see how things could be with Caliber Home Loans. His experience and expertise doing stuff are unbelievable... Great personality, clearly defining terms and requirements, expectations and things that could happen during the loan process and then after the loan is granted... I could keep writing more things but just knowing you have a great loan officer with remarkable speed returning back to people with answers and documents and other legal process left me speechless. I will keep using Richard and Caliber Home Loans for the rest of my life... Great job Richard.
Reviewed Jan. 4, 2018
I dislike this company so much. I didn't choose them, but our loan was sold to them. They have poor customer service for one. Rude and dishonest. I am trying to refinance so I'm calling around. Figured I would see what my current company offers... Well first off he lied. Told me the fees are less than what he tried to get me to sign for. $3,000 WITHOUT an appraisal. As I was signing the edocs I realized they added 8,000 to my loan!!! He was charging me points without disclosing or asking me if I wanted to buy them. I'm so glad I caught that. I would rather give my business to someone else. I don't trust these guys.
Reviewed Jan. 4, 2018
Joan and her team were amazing yet again! It was an easy transaction and I felt respected and supported throughout the process. I enjoy hearing from them when I need to and not every day about little things. It allows me to focus on other things like family and work and not overwhelmed by daily tasks.
Reviewed Jan. 3, 2018
Benjamin ** at Caliber Home Loans made the difference! His professionalism and systematic way of guiding me through the process really stood out. His personal touch didn't make me feel like i was just another customer. I look forward to doing business with him again.
Reviewed Jan. 3, 2018
The professionals that I worked with were always on top of everything. They made the entire mortgage process easy. Whenever I had any questions they quickly answered them, and we got our mortgage with absolutely NO issues. I would definitely recommend Caliber Home Loans to any Friends or Colleagues who are looking for a mortgage company.
Reviewed Jan. 2, 2018
Steve at Caliber did an excellent job throughout the entire process - Communication is key when dealing with the new mortgage rules and Steve and his team exceeded my expectation. He was knowledgeable in his field and understood the process of not just the cookie cutter type loan or typical w-2 income. Most mortgage companies when you send them anything else besides a w-2 for income they have no idea what to do. I would highly recommend Steve.
Reviewed Jan. 2, 2018
My first experience with Caliber was buying a weekend getaway for my family and Caliber made it so easy and stress free that we decided to trust them with the buying of our Primary home. Caliber did not disappoint. I'm a disabled veteran and doing a VA loan is normally one of the most difficult (more requirements) loan you could process.
Caliber and my loan official Jack ** were so knowledgeable with VA loans that was transparent and stress free for me and my family. We were ready to close within 20 days, making us really attractive to any seller and giving us an edge against other buyers. A week later from closing, I received a service member coin from Caliber thanking me for my service... (this just reaffirmed me that Caliber was aware who they were serving along the process). Highly recommended and will use them again for any of my financing needs. Thank you Jack and Team Caliber!
Reviewed Jan. 1, 2018
At Caliber Home Loans our mortgage broker Luciano ** provided my wife and I with awesome service. Anytime we had questions about the loan process Luciano was available to answer them. Our broker was also very knowledgeable about all loan options which is why we were able to get the best loan for our situation. Caliber Home Loans is the way to go.
Reviewed Dec. 31, 2017
My experience with Caliber Home Loans was absolutely amazing. They have streamlined the loan process and they keep the paperwork to a minimum. Patti ** is highly competent and kept me in the loop the entire time. Selling my home and buying a new home in another part of the state was stressful for me and Caliber Home Loans made the process very smooth. I will definitely use them in the future.
Reviewed Dec. 30, 2017
Jodie ** and Heather ** are the nicest, most helpful people we have ever worked with. We had worked with Jodie before to get a mortgage and refinance and we will continue to use her and tell friends about her in the future. Thank you for everything!
Reviewed Dec. 30, 2017
My experience with Caliber Home Loans was positive and I am grateful I chose them to service my new mortgage loan. Shawn **, in Grand Junction, CO, was amazing and went above and beyond to help us complete this loan. I will highly recommend him to any of my friends who are in the market for a loan. Thank you so much!
Reviewed Dec. 29, 2017
As first-time home buyers, we were totally new and intimated by the whole process, but we were lucky enough to have taken a "first time home buyers" class from Joshua **. We were very impressed with his knowledge on all aspects of home buying/shopping, his way of then communicating, and portraying that information that we decided after that class we wanted to work with him and Caliber Home Loans.
From our first sit down meeting with Joshua, he gave us valuable insight, suggestions, always made sure we understood everything, and that helped the process go extremely smooth. He identified for us issues that could potentially raise a red flag, or perhaps slow the process down that we would have otherwise not known about. He was also great at drawing on his past experiences as a first-time home buyer and sharing that information as we were learning everything for the first time and trying to process it all.
When the time came to pull the trigger on our now new home, it couldn’t have gone any smoother. Many days leading up to when we locked in all the details, Joshua was very communicative with us on the buying/selling market, its trends, and was able to lock us in at a great rate! From prior meetings and talk, we had most documentation already submitted, and Joshua’s assistant Kristen helped wrap up the last few things. She was equally as great to work with and between the two of them, they make a great team! Very professional, punctual in communication, and have a fun sense of humor that can take the edge off what can be a stressful time. Our closing was effortless and on time thanks to Joshua and his team at Caliber Home Loans.
Reviewed Dec. 29, 2017
My husband and I had been looking to purchase our first home for a while. After a good number of months of being outbid on houses we loved we finally managed to lock one down. After getting into contract and spending weeks preparing all we needed to make the deal final we got some horrible news. The house we thought we were most definitely moving into wasn't going to be ours. The lender we had been working with (not Caliber at this time) came to us and said, "Sorry but it's not going to work." Already having heard many times that everything had already been accepted. So we had to drop this lender and deal with a few days of believing we weren't getting this house at all.
The realtor we were working with (Chuck ** with Keller **) suggested that we call his friend Dan at Caliber Home Loans. He told us they had worked together many times and he believed Dan could get it done. So we called Dan, presented our information and while it wasn't a simple process Dan ultimately got the job done. I have a job that doesn't pay me in a consistent way so proving my income was the difficult issue. But Dan wasn't going to just settle with, "Well looks like it just won't happen." His team was diligent in finding a way that worked and was willing to put in the work and exercise all options.
So now a month and a half after we had thought we would close on this home we are officially moved in. You know the saying, nothing worth having comes easy. That was this situation stated perfectly. It was easy, as I don't believe buying a house ever is but Caliber made it happen for us and that is what counts. I kept saying I wasn't going to believe it until the keys are in my hands. I have the keys now and we have spent many snowy cozy evenings in our new home. We are so thankful to Dan and his whole team at caliber. They not only got us this house but we also are paying a good rate on our mortgage. The whole process was open and informative and professional. We will be forever grateful.
Reviewed Dec. 29, 2017
Working with Caliber Home Loans was the best thing we could have done in obtaining our home loan. Dealing with Diego ** and Rodolfo ** was the best! The fact that they spoke Spanish and were always easy to communicate with was a big plus! They always answered our questions in a timely manner and always answered our questions when difficult to understand a matter! Thank you all for all you do and for helping us every step of the way! We love our home!
Reviewed Dec. 29, 2017
Jaime ** with Caliber Home Loans is the absolute best mortgage consultant I've met in my entire life! He's so meticulous and structures your loan properly from the start. The entire process from start to finish was an amazing experience. I can't thank Jaime ** and Caliber Home Loans enough! They made my dream home purchase a reality.
Reviewed Dec. 28, 2017
Doug's Team in California are amazing, they work so hard and always get back to you quickly as possible. Even after we were moved in I was surprised when in the mail we received two movie vouchers for the local theatre. I really was thrilled the little extras that Doug has done even after we moved into our house. As an added bonus he invited us for a private screening of the Movie: "Jumanji Welcome to The Jungle" we gladly accepted. Doug and his team Kristi and Teresa were there to personally greet everyone and hand out snack vouchers for a drink and Popcorn!!
Every time we talk Doug wears his heart on his sleeve and really CARES about people and always looking to help and be involved in the community any way he can. He is very heart centered and grounded, who would have thought someone that could care so much be in the mortgage business. If you want a hard working caring team to work up and do your loan you won't find better people to do it with.
I shopped around and just didn't get a good feeling from other banks/companies to handle my mortgage. I just felt like I would have been another transaction not a real person. So I'm ecstatic that Doug ** and his Team have my business. Would recommend everyone that I know to give business to Doug!
Reviewed Dec. 28, 2017
Lori ** and her staff at Caliber Home Loans are exceptional. My experience from end to end was great. They ensured that I was educated on the VA loan process, obtained all the documents I needed, and present during my closing. They were also available whenever I had additional questions or concerns. They were very attentive and detailed. I would highly recommend them.
Reviewed Dec. 28, 2017
As first time home buyers, Caliber Home Loans was very helpful in all stages of the home buying process. They came highly recommended by our realtor and it quickly became obvious why. We felt well supported and well informed through a complex process that was completely new to us. We also investigated with other local lenders, and nobody was able to beat the rates or service.
Reviewed Dec. 27, 2017
The people you have who contacted me and worked with me were the best! I am hard of hearing on the phone. They took the time needed with me. Even when I called back to get help, again. Also walking me through computer signing papers which I never had done before. Some people who worked hard with me were: Claudia **, And Nupur ** Loan Processor. I am sure I missed someone.
Reviewed Dec. 27, 2017
Process was simple and hassle free. I was kept informed of the progress of my mortgage application regularly. All team members I interacted with were professional and courteous. On the day of settlement we had no issues and everything appeared to be in order.
Reviewed Dec. 27, 2017
April was amazing. She has helped us with many homes. By far, she the best... honest, forthright and efficient! April will help you navigate the entire process. She is always available to answer any questions. Thank you again April. You are absolutely the best at what you do!
Reviewed Dec. 27, 2017
Caliber is very thorough, clear & proactive. They are always available at all times for questions. We ended up switching homes two days before closing on the original; Caliber was able to produce a quick closing a week later, with a holiday in the middle.
Reviewed Dec. 27, 2017
Mike ** and his team at Caliber did an excellent job working with us to create a loan that worked for our needs and got us into our new house. I would highly recommend this company to anyone that is shopping for loans!
Reviewed Dec. 27, 2017
The customer service of Sherry ** was above my expectation. She was amazing. She was very thorough and explained everything. Best home buying experience I have ever had. If I needed her for anything she was there! Sherry you are AMAZING!
Reviewed Dec. 27, 2017
The loan officer was very helpful and considerate towards my requirements. He tried his best, beyond his level to close the loan. We were able to close the escrow in time due to his diligent actions. I definitely recommend this loan officer to my other friends.
Reviewed Dec. 26, 2017
Best home loan service ever! Local service with great knowledge on the market. I was in town from out of the state during Columbus weekend and while all the banks were closed, I was on the phone with Hans on Columbus Day and he prepared pre-approval letter to go with our offer. After the offer was accepted, Hans worked with me and offered me various options to fine-tune our final mortgage plan. I highly recommend Hans ** and the Caliber team.
Reviewed Dec. 26, 2017
Kristina ** was very helpful during my refinance. She didn't pressure me to continue until I had everything like I wanted, which meant waiting over a month to proceed. She gave me a ton of options I didn't even know about as well. I truly felt she had my best interest at heart. She made sure she treated my time as valuable and was always prompt in her responses. Will definitely use her and Caliber Loans again.
Reviewed Dec. 26, 2017
It was a long process but the team that was helping me made it smooth the whole way. They were very friendly and helpful. They treated me almost like family. Without them I would've never had my home. I would happily recommend them to friends and family who want to buy a house.
Reviewed Dec. 26, 2017
Ours was not a typical mortgage situation & Steve and his team did a great job of guiding us through the entire process. I'm not sure that we would've gotten through it without them. We look forward to enjoying our 2nd home for years to come. Thanks Steve.
Reviewed Dec. 26, 2017
Curt ** and his assistant Michael made our process as smooth and painless as possible. They were always willing to work with us, answer our questions and explain any part of the process or paperwork we didn't understand. I would definitely recommend them.
Reviewed Dec. 25, 2017
This is not my first loan with Caliber and it wasn’t different than the ones before, they went above and beyond to make this as smooth and easy as possible to me. Thank you. I would love to share my experience and thank the people that helped me throughout the process.
Reviewed Dec. 25, 2017
I was referred to Lorilee ** at Caliber Home Loans and the law firm of Judy Maldonado by Carol ** of Century 21 Affiliated. I am a Navy veteran during the Vietnam era. Lorilee and staff made me feel very comfortable and confident especially with the VA lending requirements, that they would fulfill my wish of home ownership. Lorilee and staff were like a well oiled machine. The negotiations and paperwork between buyer and seller were made to look effortless and expeditious. It was to my amazement and delighted that the process took less than 2 months. I started and finished worry and stress free. I would highly recommend Caliber Home Loans, especially Mrs. Lorilee ** to any and all home seekers.
Reviewed Dec. 24, 2017
You guys are great helping me get the home I wanted. Thank you every one. I am happy with the home I have gotten. Ttthhhaaannnkkk every so much. Your team are great helping the best way they can to get you into a house that you want.
Reviewed Dec. 24, 2017
Great Experience. Process was very quick and we closed on time. Digital documents made the process very easy. I would definitely recommend Caliber Home Loans to a friend. They took personal interest in my transaction. The associates were very knowledgeable and got things done timely. Seems all departments worked together to get things done as when I received emails that my file was submitted to another department it moved quickly.
Reviewed Dec. 24, 2017
Miss Rebecca and her team was very respectful and attentive with all the documentations and follow necessary to complete the loan process. To be honest even on Saturdays I call They respond to my needs even if they are off. I will highly recommend your office to anyone because you treat your customer as family not just a number in your book. Please keep up the great work ethics and more customer to come your way.
Reviewed Dec. 24, 2017
The experience with Caliber was amazing! Tisha was incredible, nice, precise and wonderful. She made this transaction easy and non stressful. The line of communication was excellent. I would recommend Caliber and already have been to anyone I know. This is such a stressful time buying house, however I had no stress with Caliber.
Reviewed Dec. 23, 2017
I have been with Caliber for almost 2 years and regret it every month I make my mortgage payment. My bank confirms they receive and cash my payment on the payment date from my bill pay but Caliber doesn't actually process it for several days. This has resulted in me getting past due notices. They have told me they stop cashing payments after the last mail arrives around 2PM. So if your payment is received on the 15th and it arrives in the 2PM mail it might take as long as two days before it's processed which then generates a past due notice. It's as if they hold payments hostage until they feel like processing them. I never had this problem when I had my mortgage with BB&T. I recommend staying away from Caliber.
Reviewed Dec. 23, 2017
They made the house buying experience simple and easy. The members of the loan department were in constant contact with updates throughout the process. We are very happy with the speed at which our home loan was processed. Thank you so much for making our dream home become our real home.
Reviewed Dec. 23, 2017
Jennifer ** and her team were excellent. She walked me through the entire process and made sure that I understood every step of the way. She also made sure that every detail was covered and kept me informed throughout the process. She is very knowledgeable and dependable. And most importantly, for me, she communicated regularly. Really great experience.
Reviewed Dec. 22, 2017
I have a home renovation loan with Caliber. This loan is designed to pay for repairs to home after purchase. Once repairs are made Caliber will send out "draw" checks to issue payment. The home I bought couldn't be lived in. Where does caliber send the first check? To the new house no one can live in, post office sends the check back, entire process took a month to get my money after the repairs were made. When working with the supervisors to correct these I got answers like (She went food shopping, or "Oh I'm at a Christmas party") - I WOULD NEVER WORK WITH CALIBER AGAIN ON ANYTHING. Worst experience ever. Days before Christmas and being owed 30+ thousand dollars and no one caring.
Reviewed Dec. 18, 2017
We were very happy with our experience with getting the loan for Our New Home. We would recommend them to a friend or family member who is looking to get a new home. Our Loan Consultant is Carol ** and we are very happy with her. She is a very nice lady to work with.
Reviewed Dec. 16, 2017
I mailed in a payment that was $5,000 extra to go towards principal. I thought about checking my statement today to see the interest applied and the new interest for next month. What I saw was 3!!! payments applied on 12/1 for interest and principal amounts (essentially 3 months payments, so no interest "break"). That makes 0 sense... Why would they apply an extra monies to interest? I'll be calling them on Monday to ask why their billing system is set up so screwy. Not right!!
Reviewed Dec. 16, 2017
I had a wonderful experience working with Josh and his team. They were all so helpful, informative and quick! I was never afraid to ask questions or request more information if necessary. They were all so kind and fabulous to work with. I will definitely be recommending to friends.
Reviewed Dec. 15, 2017
Caliber lost the payment of about $1700. We have furnished two proofs that it went through our bank on 10/31/17. Caliber refuses to credit our escrow account and adjust our payment until it finds the missing money. They lost it - it shouldn’t be our problem. I have been dealing with them for weeks about it. I consider this a shady business since they lost our money and it’s our problem. It isn’t being resolved in a timely manner. Don’t trust this company. Whatever happens to your funds, you may not see them again. I am going to find out what government agency I can contact regarding their withholding of our money. Never trust Caliber. Most of the phone agents are unhelpful also.
Reviewed Dec. 15, 2017
I had to give the underwriter a copy of my new driver's license and that's it! Since Caliber had my loan, the streamline was fast and easy. I shortened the length of my loan, lowered the rate and still came in under what I was currently paying. This was a no brainer! Thanks Caliber!
Reviewed Dec. 15, 2017
This was the best experience I have had with a mortgage. Pat went above and beyond by quickly answering questions, being knowledgeable, friendly, and made me feel valued by showing appreciation for my business. The loan processor was also friendly and motivated to get the loan closed.
Reviewed Dec. 14, 2017
Caliber made the buying process super easy with step by step updates to keep us on track from start to finish. When any issues arose I was immediately contacted so we were on track to reach our ultimate goal, which was purchasing a new home. All our goals were reached with the help of Caliber.
Reviewed Dec. 14, 2017
Called corporate twice with no real help at all. First time they were supposed to have someone in my area call me and never did. So then I looked it up myself to find the person closest to me... Second time I left a voice message to file a complaint about the person I was working with and never received a return call. Things started off well with the mortgage specialist in my area, but then she disappeared on me completely and never got back to me again... Her name is Connye **.
Reviewed Dec. 13, 2017
We are waiting for a call from Corporate pertaining to our lender Carolina who was not clear on our monthly payment. She lied to us at closing and told us the 1519.00 amount was with the HOA included and we signed believing her. We are looking into Legal action.
Reviewed Dec. 13, 2017
Matt over at Caliber Home Loans went to work for us on very short notice, getting us qualified and able to make an offer on a house. Him and his staff provide exceptional customer service, explain what is going on without being condescending and take the time to explain the process of underwriting a mortgage. He also locked in some very great rates for us. The entire experience was phenomenal. I highly recommend.
Reviewed Dec. 13, 2017
Went smooth on time got a 30 day close, no issues at all. Mike and team did a Great Job. Kept us informed, highly recommend! Whether you are a seasoned buyer or 1st time buyer. Give them a call, get your approval letter, start finding your first or next home.
Reviewed Dec. 13, 2017
The Puorro Team was incredible every step of the way. They answered my, sometimes annoying, questions and always put my mind at ease. They made the process of applying for a loan and buying a home easy and not stressful. I would recommend them to a friend in a nanosecond!
Reviewed Dec. 13, 2017
Had a great experience with Caliber Home Loans with my home refinance. I would highly recommend Caliber Home Loans if and when you need to get a home loan or refinance your current home loan. Jim and Matt worked with me and my wife to find just the right refinance option that would work for us.
Reviewed Dec. 12, 2017
I cannot say enough as to how well I was treated during the entire process! The Naperville Team made everything simple and explained all details to me! If it wasn't for their guidance, I would never had been a new home owner! I have started to tell everyone I know about them and hope they too can have the experience I had!
Reviewed Dec. 12, 2017
Everyone I spoke with was friendly, competent and followed through with every request instantly. Was exceptionally great to have real people answer the phone and NOT have to go through a recorded, answering service, phone tree. I felt I had found and was working with the right group from the very first call.
Reviewed Dec. 12, 2017
I would like to thank David and the whole crew that worked on our mortgage. David went out of his way to provide us and push our loan through. We looked over a year for a new home and David was with us every step of the way. He always was positive and attentive to our needs Thank you David, I would work with you again in a heartbeat.
Reviewed Dec. 12, 2017
Brett ** was very helpful throughout the whole process. He made everything easy for me and always returned my calls promptly. Before coming to Caliber I had a very bad experience with Quicken Loans, and quite frankly, was very discouraged from even buying a house. I'm so glad I decided to go through with it because I couldn't be happier with the house, the process and how fast it was, everything. I feel so blessed and grateful. Thank you Caliber Home Loans!!
Reviewed Dec. 12, 2017
Charles ** was my loan contact. He was very knowledgeable and professional. Brenda ** (I believe was her name) was my loan processor. She was very nice to deal with and made underwriting as stress free as possible. I went online and set up my payment as bi-weekly and that process was very easy. I have nothing but good things to say about Caliber!
Reviewed Dec. 12, 2017
Mike ** was awesome and returned phone calls and emails promptly when I had questions. His staff worked with him in a seamless atmosphere. I would definitely recommend this company to anyone asking about my experience with Caliber Home Loans!
Reviewed Dec. 12, 2017
I was pleasantly surprised how fast and easy it was to complete the process for a loan with Caliber. It was the best experience I have ever had in obtaining a loan. Thank you and I will surely recommend to my family and friends.
Reviewed Dec. 12, 2017
Working with Caliber, Bill ** made our home buying experience a smooth process. He and his office went above and beyond to keep us informed of the process and guided us through every step of the way. Overall a five star experience and would recommend them to any looking to buy a home. Mr **'s experience and knowledge in the mortgage industry exceeds anyone I have ran across. Which made buying our home a informed and smooth experience.
Reviewed Dec. 12, 2017
Caliber Home Loans was without a doubt the BEST mortgage company I have worked with after buying and selling for 30+ years. The people know their business, do not ask for information multiple times and are very very knowledgeable. I highly recommend and if buying again - I will definitely use their services.
Reviewed Dec. 12, 2017
A very good experience, would highly recommend for your mortgage needs. Ralph ** and his staff were easy to work with and had the answers to all our questions. We had no issues and our closing was fast and smooth. I would use Caliber again without hesitation.
Reviewed Dec. 12, 2017
Working with Vincent at Caliber Home Loans was a first rate experience! He was informative and thorough throughout the entire process. I felt he and his staff made a stress free experience! I highly recommend Caliber Home Loans when purchasing or refinancing a home.
Reviewed Dec. 12, 2017
I had an awesome team, from the beginning until we went to closing. Me and my wife kept our appointment and lost time from work, then we had to close late with NO TEAM MEMBER TO WALK US THROUGH THE FINAL STEP. It felt like we were on our own with no pictures or celebrating and personal thank you.
Reviewed Dec. 11, 2017
Mitzi was an incredible help as our broker. Held our hand the whole way. Made the process smooth and easy on a short closing. Would definitely recommend her. Thanks so much you guys and please tell her how much we appreciate her! Thanks.
Reviewed Dec. 11, 2017
Timmy **, Stephanie and Rose were amazing. Our closing was 21 days from offer to move in and so stress free. As first time home buyers we had heard so many horror stories and had been told it would take probably about 3 months. This was not our case. Everything was great, fast, accurate and friendly. Hats off to you guys. We are so happy.
Reviewed Dec. 11, 2017
We recently closed on two loans with Caliber. The experience was top notch! They went above and beyond to handle some difficulties that came up along the way and worked really hard to come up with a solution that was even better than we had imagined. We will definitely be a repeat customer!
Reviewed Dec. 10, 2017
We could not have prayed for a better experience. Drew ** and his team with Caliber Home Loans did an exceptionally, extraordinarily, outstanding job throughout the entire mortgage process. The loan was fully approved and ready to close in a very small amount of time and it was all done with ethics and professionalism that it started with and remained throughout the process and PAST closing. It was by far the best mortgage experience we have ever had!
Reviewed Dec. 10, 2017
Caliber mortgage and Ken ** provided a very smooth, easy, fast and stress free mortgage process. Was very happy and impressed with their service. Would highly recommend to anybody shopping for a mortgage company. Ken is very professional and friendly and always free to answer any questions you may have.
Reviewed Dec. 9, 2017
Kathy and DeeDee were so helpful and explained everything step by step. This is my first home. I was no nervous but they made everything easy. Thank you so much, they were there also for all my question and I have lots of them. Even after we closed they called and made sure I was good.
Reviewed Dec. 8, 2017
I would never opt to do business with them again. First they decided not to escrow my flood insurance without letting me know (even though I set it up that way with my original lender) and my coverage lapses. Even though a month before I called them because I got a cancellation warning and they told me that there was error in the policies and they would fix it.
Second, when I call in I get the runaround, transferred, All the usual and then I get transferred back to a CS agent from the hazard ins dept agent and she is just the worst yet. I never got an answer to my question. Finally they have the nerve to ask if I want to refinance - yes I do away from you. In the spring. By far the most unprofessional and unintelligible conversation I've ever had. They even told me I didn't have flood insurance when I had my Allstate ins agent conferenced in and he told them I do. Such a horrible experience. I would warn anyone to never do business with them.
Reviewed Dec. 3, 2017
I am grateful for the experienced, professional help for a first-time home buyers that my wife and I received. All of our questions were thoughtfully answered within a reasonable time. I felt very confident that they found us the financing at a low rate that catered to our family's needs.
Reviewed Dec. 3, 2017
As a first-time home buyer, working with Caliber was easy and straightforward. The team answered all of my questions, communicated clearly, and worked hard to close my loan on schedule! It was a pleasure to work with people who displayed such a high degree of professionalism while also remaining friendly and personable every step of the way.
Reviewed Dec. 2, 2017
I had the pleasure of experiencing Caliber Home Loans. From my loan Officer; Cheryl ** to the closing; Caliber and its representatives treated with respect and professionalism. They made the process worry free for me. At every stage I was contacted by Cheryl, and kept up to date.
Reviewed Nov. 30, 2017
When I reviewed the other experiences, I had to laugh. Sure every mortgage company is helpful and respectful. That is the way it started for me. After one year of my payments on time, my homeowner's insurance company canceled on me. Caliber didn't pay my insurance and they forced their own homeowner's insurance on me which raised my mortgage by $210.00 per month. When I inquired about this situation they told me that Caliber didn't accurately calculate my homeowner's insurance on my mortgage note. That is when the nightmare began. Please beware.
Reviewed Nov. 29, 2017
I closed my loan about 3 weeks ago. I have recommended Caliber to a close friend beginning the loan process. I found David ** to be particularly knowledgeable and patient. Because of complications with the first contract, we had to cancel and begin a second time about 3 months later. David was very gracious even though this meant extra work for him. We closed on time and without a glitch.
Reviewed Nov. 28, 2017
Josh and his assistant were very attentive to my wife and my needs. Josh explained in detail the process of finalizing our loan from application to completion. Both Josh and his assistant were very timely with their responses to any questions we had. Both by phone and e-mail. We also experienced a great deal of patience in the face of our impatience and the stupid repeat questions we often asked. All in all a wonderful experience. I would certainly recommend Josh and assistant to anybody.
Reviewed Nov. 28, 2017
Everything from the initial meeting with Matt and his team down the day of closing, Caliber was on top of everything! Matt and his team came up with the perfect lending scenario for my situation which allowed me to buy the house I really wanted. Each step of the way Caliber was in contact with me letting me know how things were going. It came down to the final hours before closing, Caliber pulled it off! I can't think of any other lender who could do such a thing in the time required! Highly recommended.
Reviewed Nov. 28, 2017
Caliber was great in ascertaining the needs of my wife and I an working to ensure we got the home of our dreams. They were clear in communications about what they needed from us and were prompt to respond when we had questions. They went over all the loan options we had and patient while we made decisions. I would highly recommend Jill and her team (Cassie and Caitlyn) at Caliber.
Reviewed Nov. 26, 2017
Melissa ** does wonders. I have my full confidence in her, Not only did she work her magic to get me into the house I am in. She also did her magic to get me refinanced to get my payments lower. She is the best and have recommended her to many of my friends and family. She is the best.
Reviewed Nov. 24, 2017
Mr. ** made sure I got the best deal, after switching lenders I thought it was going to be a nightmare but he even found a bond to help with closing cost and we had funds left to get many needed things. Ivan is the best man to go to. Thank Ivan.
Reviewed Nov. 24, 2017
Brian, Jeffery and Stephanie at the Chattanooga Caliber branch were great! Fast, efficient and there for whatever I needed and ready to answer all questions. They helped set up an appraisal and a pest inspector and in the end, got me as good a deal as I could have asked for.
Reviewed Nov. 24, 2017
Our entire experience with Caliber Home Loans has been fantastic from start to finish. They were always helpful and willing to answer any questions we had, not to mention making the whole process smooth and stress free. I highly recommend them to anyone interested in purchasing a home, you will not be disappointed. Ask for Scott **, he was the best!
Reviewed Nov. 24, 2017
I can only say that Shalise ** is the best loan officer for financing a home. She understands all aspects of obtaining a loan to include understanding the circumstances of a borrower and making it happen. We will refer others to her to obtain a home loan.
Reviewed Nov. 24, 2017
It was a great experience as a first time home buyer. Jodi ** was a beast at making sure everything was possible. She was great at listening and understanding my concerns and hopes, and made sure things happened. Whereas with other people I have worked with in the past, everyone would deny my offers. With Jodi, I did not run into that issue.
Reviewed Nov. 23, 2017
Professionalism, courtesy, and immediate response to execute my refinance (when dealing with all members of Caliber). I am very pleased! I felt that I could trust all of the Caliber personnel that handled my refinance. Thank you for your excellent service!
Caliber Home Loans Company Information
- Company Name:
- Caliber Home Loans Inc.
- Company Type:
- Private
- Address:
- 1525 S. Beltline Rd.
- City:
- Coppell
- State/Province:
- TX
- Postal Code:
- 75019
- Country:
- United States
- Website:
- www.caliberhomeloans.com
