Caliber Home Loans Reviews

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Edited by: Sally Jones

About Caliber Home Loans

Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.

Pros
  • Quick process from application to closing
  • Branches in most states
  • Offers free financial education resources
  • Low-down-payment programs
Cons
  • Loan rates and fees not available online
  • No home equity loans

Caliber Home Loans Reviews

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    Page 11 Reviews 1640 - 1840
    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 23, 2017

    I worked with Doug ** and his team who are all great. After we discussed my financial situation/capabilities, he indicated that we could potentially close in a 30 day period. The entire process went quickly and the only serious delays were due to title company issues or the out of state sellers. I can easily recommend Caliber to other buyers due to your excellent customer service attitude.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 23, 2017

    This was my first home buying experience and I can honestly say that Siam ** and the team at Caliber made it a smooth process. She kept me informed of what was going on and the next steps along with answering all of my never ending questions! I could not have imagined this being a better process. I am extremely happy in my new home and thankful for their partnership in the process.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 23, 2017

    Dealing with the mortgage process is arduous and demanding and generally unpleasant. However, Caliber is there to back you up every step of the way to help you through the process with friendly supportive people who advocate for you and help you navigate the bureaucracy of the mortgage application process. I highly recommend them because the only way to buy a house that is less stressful is to be independently wealthy and able to write a $200,000 check and buy the house with your own savings. Unless you fall into that category, Caliber is your best option.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 22, 2017

    We were not aware of the total amount of personal information that you have to provide in order to get a loan after 2007. Mike ** helped us a lot by showing how to get this information from the Internet. We really could not have done it without Mike and access to the Internet. It allowed escrow to close on time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2017

    John ** and team in Peoria IL were extremely professional, accessible and very responsive whenever we had questions and made our home purchase easy and a pleasant experience. They truly went above and beyond with their customer service. Highly recommend Caliber and would definitely use them again.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 19, 2017

    Thank you Julie and Juls for such a positive and memorable home-buying experience! We couldn't have been more fortunate to have such an attentive and knowledgeable team in such a quick and crazy market. Any question we had, no matter how simple, you answered in a way that allowed us to learn too. And after having a few lenders not responding in the time we needed, there's no one else we'd recommend! So thank you!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 17, 2017

    Hey there, first time house buyer and finding out that my paperwork was wrong and had to be corrected at least twice. Normally, this wouldn't be too difficult for me to go to correct with the exception of the fact that I work 12+hours daily and recently got internet to where I could actually use my computer to help make corrections. I'm a first time house buyer and didn't know what to expect. My experience was wonderful up until I found out that there were more corrections to be make to the contract after I have already moved in.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Nov. 16, 2017

    Overall a great team to work with. Provided more information than needed initially, but as I became more educated on the process appreciated it as I could look back at prior notes and quotes with better understanding. Brad and his team were great to work with, usually very prompt, appeared to have my interests prioritized. About mid-way through the loan process I was referred by a colleague to another agency that had (marginally) lower fees at closing and competitive rates. However, the slightly higher fees at Caliber were worth the attention, friendliness, and the sense that they went out of their way to answer whatever questions or demands that I had.

    The verification of assets was cumbersome and difficult -- this could have been more clear. Describing the complexity, requirements, and reason for necessity earlier on would have prevented a lot of frustration and delays. Also, wire transfer delays (really due to the bank and title company) pushed the closing back from being a day early to a day late. Forewarning about method of payment would have been helpful (though I was more rigid about this due to the apparently strict verification of assets portions).

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    Verified purchase
    Loan ProcessTransparency

    Reviewed Nov. 14, 2017

    During the application process I was guided through the many pitfalls and forms required. Explanations were given for each and every step to ensure I made informed decisions. Some lenders do not finance modulars but Caliber did. If you have the privilege of working with Mitzi ** you will have no worries!

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2017

    I was very satisfied with the help I received, everything went more smooth than l ever imagined. Caliber was on top of everything from the beginning to the end, I would recommend them to anyone!! They helped us find our dream home. The whole team was very helpful and friendly.

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    Customer ServiceRates

    Reviewed Nov. 14, 2017

    They purchased my loan from another lender. No problems. They actually LOWERED my rate earlier this year which lowered my payments! I have only called once and got very good service.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 13, 2017

    Our home was damaged during hurricane Irma on 9-11-17. We had a 70’ tree fall on our house. Apparently, our claim amount was just above the threshold for requiring what is referred to as a “monitored claim”. This means that the insurance company will hold and release money to ensure everything is repaired in accordance with our insurance adjusters report. It seems simple enough and I actually agree with the process, but, then comes the Caliber Home Loan’s Insurance Claims Department. This department has become nothing less than a complete nightmare.

    To clarify my perspective, if I could go back in time and only had the choice to use Caliber for my mortgage, I would rent instead. I have been given at least 5 different stories as to what the process is or will be. When I was told by one rep something that was in conflict with the paperwork I received, I was told that I should follow the paperwork instructions 100%. When the paperwork did not reflect the actual process, I was told that the paperwork needed to be reviewed. When one person told me one thing, the next person told me something else. I have gotten a complete run around from these people. In some cases, I was given two different processes by the same person on the same call! Other than the first check paying for the removal of a tree, I only received additional insurance funds 2 months and 2 days after the incident. Here are only a few of the specific issues I had with the process.

    The contractor’s contract was signed by us (the homeowner) and the insurance claims department declined it saying that it would only be accepted once the contractor signed it too. “No Problem”, so I had that taken care of. THEN, they declined it again saying it needed to have the contractor’s address on it. Okay, why didn’t they tell me that the 1st time they declined it? One of the many reasons for delay. According to the claims department, I would receive 50% of the full claim amount or $40,000 to get things moving. My claim amount is just over $38,000. Did I receive all of it, half of it??? NOPE! $14,700 sure doesn’t sound like half or 40k to me.

    They have this fancy website to help organize things, I send them the insurance check so that they could deposit it along with a prepaid mailer “per their recommendation” so that it would be returned quicker. They listed it as received on their fancy site later than the tracked receipt, was the check received the same date? It would seem so being as it was sent in the same envelope but NOPE! Their fancy system says the check was received several days after the prepaid mailer that was in the same envelope. What was the impact? MORE DELAY! Did they use the prepaid mailer that I paid for and sent per the recommendation of the “Claims Department”, to help ensure that the draw check was returned to our family quickly? NOPE! Regular Mail! Another Delay!

    I’ve been guided several different ways from reps at the insurance claims department of Caliber Home Loans. So much that I requested to review the phone recordings from my conversation with that department so that they would see how their department was creating unneeded delay, confusion and frustration. Can you guess what they told me? They said I would need a court order! So much for their legal disclaimer when you call “This call may be monitored for quality assurance.” Yeah, I don't think so!

    When a disaster hits your home it changes your life, disrupts your ability to spend time with your children and adversely impacts your ability to just get things done. My 10 year old son has stayed with his grandparents for over a month due to the back and forth from a rental location and the mess of our home, he has failed his first test due to not being able to spend time with me and his mother to help him study and we have been able to spend less than 20% of our normal amount of time with him as a result of everything going on with our home (And he's still there).

    A disaster in your life is enough, having to deal with people like those who run the Insurance Claim’s department for Caliber Home Loans is just too much, too stressful. We’ve learned this lesson. If you care about the well-being of your family, I would think twice about doing business with Caliber Home Loans. I know it sounds cliché to say it but this has been the worst experience with any company I’ve ever dealt with, others have given the run around before but never so much or with such a stressful situation.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Nov. 13, 2017

    We worked with Jay **. He was very knowledgeable. Jay was able to explain the steps needed to close on our home. Everyone was respectful and extremely helpful. The company itself was able to give us loan when we were having problems with a bank. The whole process was streamlined and quick. I would highly recommend it.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 13, 2017

    Richard ** was awesome to work with. Cyndy ** finished my loan process and was great to work with. I would recommend Caliber Loans to anyone. They work with you and give you all the options you need and make them understandable. No complaints whatsoever.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 11, 2017

    First we felt we were in good hands every step of the way. Never once did we feel we should back out or feel our best interests were in question. Our team communicated with us every step of the way and went above and beyond to make sure we understood what was happening next. It is with great confidence for us to recommend your service to others. Thank you for the opportunity to express our gratitude.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 11, 2017

    Mr. ** & Ms. ** help me lot. Thank you again. Both work with me excellent. Both make it easy for me. Anytime they are ready for quick answer for my loan. Ms. Holly refer to me for Caliber. I also thankful to Holly. Mr. ** & Ms. ** work very fast for my short time closing date & everything is ready on closing date. I again thanks to all Caliber team.

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    Verified purchase
    Customer Service

    Reviewed Nov. 11, 2017

    The team did a great job with our financing package. Very efficient, used e-sign for most documents and met at a time and place of our choosing for final signing. They were always available for questions and quick to respond to our concerns.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Nov. 11, 2017

    My mortgage officer, Joshua **, was really great to work with. He was very prompt and and responsive with all of my questions and needs. He went above and beyond and explained everything to me in detail. I highly recommend Caliber Home Loans, and if you're in the Washington DC/Annapolis area, I highly recommend working with Joshua **.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 11, 2017

    Working with Caliber Home Loans in Colorado Springs is awesome. They keep you informed of everything so you're never wondering what's going on. Awesome team to work with because they are a team for their clients. For reasons out of Caliber's hand had to check with Loan Depot for loan. Worst experience ever. Talk about disrespect! Caliber Home Loans is the place.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 11, 2017

    Lucy and her team are and were very helpful and professional during this process as this is my first time buying a home so it was a little bit scary. But they answered all my questions without issue and calmed my nerves of panic. Great Team.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 11, 2017

    Our loan officer Richelle has been very helpful, friendly, patience, and guide us throughout the process. Thank you Richelle. Also, thanks to Leonard who helped us to apply for refinance home loan. I would be gladly to refer someone to Caliber Home Loan.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 10, 2017

    Excellent company to work get communication and response times. A+ company. Hands down best and easiest loan process. Fast email and phone call returns. Friendly employees to work with. Always greeted with a smile at the front door. No other loan company compares.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 10, 2017

    Our loan officer (Mrs. **) kept us aware of every step along the way. She did what she said she could - another mortgage company that we were comparing to could not follow through with what he said he could do. At closing there were no surprises, the numbers were exactly what was provided prior to closing.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 10, 2017

    The process was very easy and they walk you through the process every step of the way. Our loan consultant Stacie ** was so professional and knowledgeable when working with us. She went above and beyond to meet our needs.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 10, 2017

    Pat was more than helpful with my first home buying experience. He was always keeping me in the loop, explaining things thoroughly and answering all of my questions. Pat was available through email and by phone, and more than willing to help throughout what can be a stressful process. My realtor also commented on how great it was to work with Pat as well, highly recommend!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 10, 2017

    Awesome company!! From start to finish they provide awesome guidance! Kept us abreast of everything! They were reachable! They returned calls!!! Nothing was ever too much! I would recommend them to anyone!! Their team was just totally awesome, polite. Great experience!!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 10, 2017

    Lucy ** and her Staff were excellent, caring and Professional throughout this whole experience. The process was quick and easy. Ms Lucy **'s competence is outstanding. I wholeheartedly recommend her to my friends and colleagues. Thanks.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    I refinanced my home with Caliber Home. The people who work there are excellent. They are prompt, kind, and very competent. My only criticism is with appraiser who came to Caliber Home. A little rude and arrogant. Did not complete his work in a timely manner. His comment was that the bank will get their appraisal when I finish it - there isn’t anything they can do about it because I’m the only appraiser they have. Caliber needs to find new appraisers.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Nov. 9, 2017

    We highly recommend Jason ** and Caliber Home Loans to our family, friends and customers. We use Jason and Caliber Home Loans for our personal mortgages and it is a stress free experience. We also recommend to our real estate customers that they should use Jason and Caliber for their mortgage needs because of the excellent communication and the variety of programs available to meet just about all mortgage needs and situations - not mention the outstanding customer service from loan application all the way to closing. The Digital Mortgage is absolutely the easiest way to apply for a mortgage now and Caliber has it covered. Also, the local loan processor, Barbara, is a joy to work with and stays on top of the process each step of the way!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Nov. 9, 2017

    I had an intense but great first experience buying a home. I would say Monica made it easy for me when I had my OMG moments. She made things easy to understand. Also, anything that I didn’t know since it was my first time buying a house she would explain to me what each thing was so I honestly couldn’t ask for a better person to help me.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Nov. 9, 2017

    Caliber Home Loans is a very knowledgeable, efficient and professional company. I don't have any complaints. I totally recommend this company. The process was very smooth. They explained every single detail from the beginning; so there were no surprises and no delays.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    Nancy and her team were consummate professionals and incredibly helpful in navigating the sea of paperwork. We had a short close and it was a mad dash to get everything sorted in time but Nancy helped us through to the finish line.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Nov. 9, 2017

    My experience with Caliber Home Loans was thorough, speedy and simple from beginning to end. Professionals I worked with were very quick in answering any concerns and very clear with any explanations. I have had several mortgages in my lifetime and this was the quickest and easiest I have ever experienced.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Nov. 9, 2017

    Cheryl ** was amazing; I heard and seen several remarks and good things about Cheryl and Caliber Loans. So I called to get refinanced and get my husband's name on the paperwork; done in about a month; boom; great, great, great, thank you.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 9, 2017

    I want to thank Sam **, and Caliber Home Loans, for such a wonderful experience as my first home purchase. Sam was always professional, pleasant, and available at any time should I need to contact him with any questions or concerns. The entire transaction was quick and easy! I am definitely recommending Sam ** and Caliber Home Loans to my friends, family, and coworkers. Thank you so much!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 9, 2017

    We recently acquired our first home loan with Caliber and were very happy with the service and process that was done. They were very helpful and answered all our questions. We would highly recommend them to anyone who needs a home loan. Thank you so much.

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    Verified purchase
    StaffRates

    Reviewed Nov. 9, 2017

    I recently financed my home with Caliber Home Loans. I was treated with the utmost respect and helpfulness during my transaction with Shannon **. He made sure I received the best interest rate and by far most professional treatment I could ask for. I have recommended this company to my friends & family because of my great experience with my lender, Shannon **. Thank you Caliber Home Loans.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 9, 2017

    Jackie ** was a pleasure to work with. She was attentive and professional, and closed our loan in 30 days! Definitely recommend the Klamath Falls, OR office of Caliber Home Loans. This was a very smooth process, and we would use this office again. We had just relocated from Alabama and this was a good experience.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 9, 2017

    I highly recommend Caliber Home Loans. Ken ** and Hollie ** were kind, respectful, expedient, and really helped us through the home loan experience, step by step. They helped us navigate through numerous loan options without hesitation. They made meeting really fast closing times seem effortless. Thank you, Ken, Hollie, and Caliber Home Loans for being a big part of why we now own a home!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 9, 2017

    Love the Orlando Team. Gerri was my loan manager and help me with all the process to get my new home =). He has everything ready on time to close my home with no delays, Debbie and Ryan were great too. I will recommended this team in a heartbeat to anyone who wants to get a house!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 9, 2017

    I was dealing with Renato from Caliber on my home loan, and he was excellent to deal with. He was very responsive and helped me in every step. It was a very smooth and fast process. I would definitely recommend Caliber Home Loans.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 9, 2017

    Scott ** and his team exceeded my expectations! Scott and Caliber Home Loans team did a great job throughout my transaction and were very professional and thorough. Scott is very attentive and answered all my questions in an expedited manner. Scott’s experience and knowledge was impressive and he took the extra time to explain anything I didn’t understand. I will most definitely be recommending Scott and Caliber Homes Loans to anyone in need of loan.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 9, 2017

    Great experience, it was fast and easy and as pain free as possible. Every aspect of the process was a breeze and I thank my loan officer for that, she was great and worked with me through everything.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 8, 2017

    My experience with Caliber Home Loans was very gratifying. Many kudos to Ms Jynky ** for all her help and support. I was kept informed every step of the way. If there was any issue I would be informed of was needed and taken care of. Within 24 hours it was resolved. Thank you all.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 8, 2017

    We used the Bill ** Caliber team by recommendation from our Real Estate agent. We were so incredibly happy with Bill and his team. Bill is so great at making time for clients, walking through all of the numbers, and being upfront with any information asked for. I ask a LOT of questions, and Bill was so patient with us. His team, Cathy and Beth, are also amazing. They were timely in answering all questions and really great at keeping us comfortable throughout the process. Overall, we wouldn't recommend anyone other than Bill and his team for anyone purchasing in the area. So incredibly impressed.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 8, 2017

    Everything with the Home closing went well. The Customer service was very good and the agent was extremely knowledgeable And helpful. I would definitely consider using this Agent again for any other Home purchase or let someone else know who is buying a home.

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    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2017

    Seemed to be a lot of "additional" requests for information, but in your defense, the perimeters of finance have changed in the last 15 to 20 years. I have also had the luxury of dealing with a local bank with personal connection and a lot of the process was handled with a phone call. I was not at all upset with Caliber, the whole process took place as they said it would.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 7, 2017

    I had the pleasure of working with Jeff ** and Minka **. Jeff was awesome to work with. He helped me achieve my dream of owning my own home. Minka and Jeff worked tirelessly to make sure I knew what was going on every step of the way and to make sure I had all the correct information submitted on time. My loan closed on time and without surprises. It was a very good experience.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 6, 2017

    Charles ** of Caliber Home Loans was amazing throughout the whole entire process. Charles was excellent and extremely helpful day or night. I would email him with questions and he would get back to me right away. He and his team went above and beyond to get me into my home and I couldn’t be happier. I tell anyone I know looking to buy a home about Charles and Caliber Home Loans.

    Buying a home is already very stressful but Charles made everything smooth and stress free. Charles displayed the utmost and honest professionalism and we loved his sense of humor. All in all a great businessman. Made me feel very comfortable as a customer. He made us feel like actual people and not just mortgage customers... Because of that I will forever be a customer of Charles and Caliber home loans. Charles ** is the best thing since sliced bread in my opinion. Hats off to him and Caliber Home Loans!! We look forward to work with Charles again very soon. Thanks again Caliber Home Loans And Charles **!

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    Verified purchase
    Staff

    Reviewed Nov. 5, 2017

    My mortgage rep Cindy and her team Carmen and Michael, were very professional and organized. They were extremely attentive to my needs and easy to contact. Cindy did her best to get me the rate I was looking for and close the deal. I would highly recommend them to friends and family in the future.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Nov. 3, 2017

    On 10/21/17, I requested a payoff amount through 11/5/17, from their website, which was provided. On 10/27, again, through their website, I sent an email confirming the payoff amount quote would be transferred thru my regular online banking I have used with them for 5 years. The amount was sent to them on 10/31/17. Their website payment activity for my account shows it. 11 mysterious additional activities with this payment over the next 2 days now shows I still owe $1400. I called customer service on 11/1/17.

    Spoke with Caren, **, and asked how I could possibly still have a balance? She stated that what she was looking at, my loan showed a zero balance and to "wait" for my next statement. I requested something in writing or an email. Was told everything is fine. Not liking that response, I sent an email to them, again, on their website asking for an explanation and to please correct this simple mistake. Today, 11/2/17, I received an email I cannot respond to stating they received an amount roughly $3,000 less than what their own payment history on their own website shows. The email stated I will not receive my escrow balance until I pay the remaining $1400. None of their math makes a lot of sense. This is an emotional occurrence in my life. Finally paying off my mortgage and Caliber Home Loans is completely ruining it.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 2, 2017

    Had a great experience. Thank you for everything. I have told friends and family. Would use you guys again in the future. Would like to see you guys work with commercial type loans. But how easy and friendly the staff are here in Klamath Falls was awesome. Thank you again.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 1, 2017

    Kevin ** with Caliber Home Loans is the best in his field. His professionalism, attention to detail, clarity with the complex, and hard work made my first home purchase possible. I am confident it could not have been done better or more efficiently.

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    Customer ServiceLoan Process

    Reviewed Nov. 1, 2017

    Caliber Home Loans bought my loan not long after I bought my first house. They then sold it to Fannie Mae (but still service the loan). Everything was good, and I even refinanced with them last year. Now the blinders are off! Apparently, they estimated my escrow account, and were way off on the amount. I suddenly owe almost $3,000 in escrow, despite the fact that I pay my entire bill from them monthly. Now, I either have the option of paying the $3,000 plus a $200 increase in my monthly payment, or increase my monthly payment by almost $375 a month. I understand they only check the escrow once a year, but come on! I've tried to repeatedly sort it out, only to be told by customer service that, "There is no escrow department, that's what I'm trained to do". Best I can tell, they screwed up and now I'm paying the price!

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Nov. 1, 2017

    Jay and Stacy did a great job with ensuring the loan process and closing was as smooth and seamless as possible. I would recommend Caliber without hesitation to anyone interested in buying a home. We worked the process from overseas since we are a military family and the communication was flawless.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 31, 2017

    Chris ** was recommended to us by our realtor, Stacy ** (Talk to Tucker). She said she thought we would like him and he would work hard for us, and she was right! He was absolutely fantastic. He was accurate, prompt in responding, and came through for us in every way. We knew we could trust him and count on him getting us answers quickly, and working hard to get us the best deal. It was the best experience we have had with a loan officer, and we would highly recommend him and Caliber Loans!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Oct. 30, 2017

    We could not be more happy with the experience we had with Caliber Home Loans. We would recommend Caliber to anyone who is looking for a mortgage or refinancing options. It is first class customer service which makes the experience that much more enjoyable!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Oct. 29, 2017

    Great experience from start to finish! Efficient and kept us informed at every turn! Great customer service! Worked as if this was their own loan. Thank you to Caliber! We would never go elsewhere and are happy to refer Caliber to anyone!

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 29, 2017

    I was very pleased, as I have been in the past, with my Caliber representative and her team. Carol ** is attentive, always available, and willing to answer all my questions and clarify anything I was uncertain about. I would not hesitate to refer anyone who is looking for a loan or refinance to Carol, as she's reliable and easily to contact.

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    Rates

    Reviewed Oct. 29, 2017

    Sam ** was easily accessible and accommodating during this purchase for us. We have worked with Sam previously and keep choosing to work with him. The rates, fees, and promptness of mortgage approval are perfect! Sam have taken care of our personal mortgages as well as our income property purchases.

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    Staff

    Reviewed Oct. 28, 2017

    This is our fourth interaction with the Julie ** team and we were thoroughly satisfied yet again. 5 stars. We have also referred this team to a number of close friends and will continue to do so. They are the best in the business!

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    Loan Process

    Reviewed Oct. 28, 2017

    Brent ** and Dawn ** did an excellent job on our home loan. What is remarkable is that we closed in less than 30 days. We were kept informed during the entire loan process and certainly appreciate the hard work they both put into it.

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    StaffLoan Process

    Reviewed Oct. 27, 2017

    We financed our new home purchase two years ago, and refinanced our home last month through Caliber. Our mortgage officer, Janel, is truly helpful, friendly, and professional. From our initial request for information about possibly refinancing our home, right through signing and funding, we felt comfortable, well-informed, and confident because of the help of Janel and her team. We highly recommend Caliber Mortgage.

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    StaffLoan Process

    Reviewed Oct. 27, 2017

    Aleks, Brittany, and the entire staff at Caliber Home Loans were very helpful throughout the mortgage process. They kept me well informed and quickly addressed any questions or concerns I had. I will highly recommend Caliber Home Loans to any of my family or friends seeking to obtain a mortgage.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 27, 2017

    Everything went smooth. My loan officer Charles was GREAT, couldn't have asked for a more personable and responsive person to work with. The paperwork was not that bad, a little crazy at times but no worse than any other company. My rate was great, closing fast and I finally got rid of that awful Wells Fargo! Thank you Caliber.

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    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2017

    Caliber Home Loan team members went above and beyond to get me approve for a home loan. My lender and processor told me to be patient and promised to get me in my new home. They got me approve and two days later I moved into my new home. Thank you again!

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    StaffLoan Process

    Reviewed Oct. 27, 2017

    I cannot say enough as to the professionalism and dedication of this lender. It has been a pleasant experience all the way through the process. Our lender contact/handler Mike ** was EXCELLENT at his job. He kept us informed along the way and helped us to button up everything without much hassle. I wish everyone could have as great experience regarding a home lender as we have had. I DEFINITELY HIGHLY recommend this company. Oh and a BIG THANK YOU out to our realtor Brooke ** with the ** team at Keller Williams Realty for referring Mike and Caliber Loans to us. We couldn't have done it without all of you. :)

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 27, 2017

    Our experience with Caliber was positive from beginning to closing. We had some issues with the builder changing closing dates and the Caliber agent worked through every obstacle. Rate lock, appraisal, and closing dates were all reviewed with us in a timely manner. The Caliber agent, Fran **, was first rate.

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    Staff

    Reviewed Oct. 27, 2017

    Caliber Homes is a great mortgage lender! I've been telling my friends and family how good they are since before I even closed on my home. We learned a WHOLE LOT in the home buying process! And best of all, they always answered our questions in a timely manner. They made us feel like we were their only customers! If you're looking for a credible, educated and well experienced mortgage lender CALIBER HOMES would be your best bet!!! Plus, even if you may not get approved for a mortgage now, they will give you guidance to get to your goal to purchase a home. They've built a great relationship with us and I am POSITIVE they will build one with you as well!

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 26, 2017

    Natalie ** is God sent!!! She made the entire process stress free. She gave my family a sense of knowing everything is going to be okay. She gave simple instructions, great at calling back and answering the phone. She emailed you everything you need to know and letting you know your options. She is truly gifted at what she does and I’m extremely thankful for her. Caliber Home entire staff towards my closing was wonderful to have business with. You have a client for life from me. Thank you!

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    Customer ServiceStaff

    Reviewed Oct. 26, 2017

    There's not much more Tasha ** could have done to increase my complete satisfaction with Caliber Loans! We were first time home buyers and our package was ideal. She took my calls, answered my texts, encouraged us when we wanted to give up, and was there at closing. Great Job Tasha!

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    Punctuality & SpeedLoan Process

    Reviewed Oct. 26, 2017

    Caliber Home Loans was very easy to work with through the entire loan process. In any interaction, they were responsive, always replied quickly, and answered questions without hesitation. I would recommend them to anyone interested in a quick and easy home loan process!

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    StaffEase of UseLoan Process

    Reviewed Oct. 26, 2017

    I've had several home loans over the years. My experience with Caliber was fantastic. Will definitely send referrals to my loan officer Eileen **. She was amazing. If I ever need a loan again myself I will definitely call Eileen. I've already set up my Caliber loan online account and the website was well designed and easy to navigate. Thank you for a great experience.

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    StaffLoan ProcessTransparency

    Reviewed Oct. 26, 2017

    We were very pleased with the professionalism of our lender agent Todd **. He is very knowledgeable of the products and very helpful in the process. We would have liked a better clear closing date however. All in all we appreciated our business with Caliber Home Loans. Thanks guys!

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    StaffTransparency

    Reviewed Oct. 26, 2017

    If I could rate my experience with Hunt ** it would be off the charts. He is an asset to your company. As a first time home buyer I was lost, but Hunt walked me through the buying process where I understood. He is a blessing and I couldn’t be happier.

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    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Oct. 26, 2017

    Working with Trey and Dave with Caliber Homes was such a pleasant experience. They made the closing process fast and easy. Very friendly and very thorough with their explanation. We would do it all over again in a heartbeat!! Keep up the great job guys!

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    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Oct. 26, 2017

    The entire loan process from beginning to end was handled with an efficiency and expediency unmatched by any other mortgage experience I have ever had. Kudos to both Christine ** and Nathaniel ** for their top notch professionalism and commitment to effective and timely communication at every step.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 26, 2017

    Ken is the greatest "Mortgage Guy" of all time. He was informative, and most importantly COMMUNICATIVE! I will mention Ken to anyone I know who is looking for a mortgage, and will actually make fun of anyone who would go with someone different. Great experience, and the only person in this whole process that was fast and flawless.

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    StaffLoan Process

    Reviewed Oct. 26, 2017

    Nick was very professional, easy to work with, and kept me informed weekly on the progress of our loan. It was a pleasure working with Caliber, and I would welcome the opportunity to work with Nick again in the future.

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    StaffLoan Process

    Reviewed Oct. 26, 2017

    I highly recommend the services of Caliber Home Loans in Arizona. Amber’s team made the process a breeze and her whole staff was friendly and looking out for my family’s best interest. As a first time home buyer, the process could not have been better and if I relocate, I’ll be using them again. Thanks again Amber and Caliber!

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    Customer ServiceStaff

    Reviewed Oct. 26, 2017

    Alicia ** is very friendly, honest and knowledgeable. She made the whole transaction very smooth and easy on our end. I am extremely satisfied with her customer service. I have already recommended her to my friends and family and will continue!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Oct. 26, 2017

    Jon ** and the team at Caliber did a wonderful job taking care of us. They researched and took advantage of all aspects of our VA loan, provided constant updates and easy-to-read graphs showing us lending options, and even sent a couple of gifts along the way in a remarkably thoughtful gesture.

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    StaffLoan Process

    Reviewed Oct. 25, 2017

    Caliber Home Loans representative Scott ** and Michelle ** were very professional, polite, and extremely patient with me and my first home purchase. Throughout the entire process they were always very responsive and provided me with the best advice on many of the required decisions up to closing and remain helpful for all other questions. They were very kind to me as a veteran and as a new home buyer. I'm very grateful for the their time, and will recommend them and Caliber for home loans!

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 25, 2017

    Mark ** was my loan officer with Caliber. He was strongly recommended by my realtor to begin the loan process. I was told that Mark was an excellent officer who follows through on every detail. Every time I met, called or email Mark, he would answer my question with full and complete answer and understanding. His timeline for reference was much appreciated. He took his time to reassure that my worries and confusion were normal for buying a new home. Mark is the loan officer extraordinaire. I truly appreciate his expertise and guidance.

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    Loan Process

    Reviewed Oct. 25, 2017

    This was an extremely stressful time for me especially since I was relocating from another state. There was a lot of back and forth worth paperwork and it wasn't easy but everyone there was really helpful getting me through this process. And now I have the house I wanted.

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    Staff

    Reviewed Oct. 25, 2017

    Steve ** is AMAZING... I've purchased homes for 45 years and never had such a qualified, personable and helpful mortgage banker help me... Your organization is very helpful and organized. All my questions were answered and concerns alleviated... Thanks.

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    StaffLoan Process

    Reviewed Oct. 25, 2017

    Condo Purchase - It was a bounce road at the end but Casey ** pulled thru for me. He kept his word about he Will help me thru the process for the loan. Casey had a great crew that help him where they were needed plus long hours. My touch go, out to the long hours they provided for me. The Crew. I Will tell my friends about Caliber Home Loans.

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    Sales & MarketingLoan Process

    Reviewed Oct. 25, 2017

    First of all, I would like to thank Tracy ** for taking care of my loan until the close. I felt personally that I was in safe hands with Caliber Home Loans when it came to my first home purchase mortgage loan. The action matter than words in ads. I would definitely recommend Caliber Home Loans to my friends.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 25, 2017

    All went well. No issues during closing, before or after so far. I would recommend to others. Your team handled things during the process professionally and were very effective and efficient. Closing was met on time and was handled very nicely by your team. I enjoyed working with them.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2017

    Steve was an absolute pleasure to work with. Anytime I had a question he was a phone call or a meeting away. He answered all of my questions thoroughly and made sure I was always ready to take the next step. I will undoubtedly be using him again!

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 25, 2017

    The whole process was very smooth and efficient. The staff very cooperative to answer questions and with the documentation needed. Love the electronic document signing, it makes it a lot easier to handle and save for records. From start to finish the experience was pleasant and stress free.

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    StaffLoan ProcessTransparency

    Reviewed Oct. 25, 2017

    Working with the Caliber Home Loans team was an amazing experience. The entire staff is incredibly experienced and make the process extremely easy and productive at each and every step. Every member of the team was tremendously knowledgeable and a true pleasure to work with. I have been through the mortgage process several times and working with the Caliber team is without question my best experience to date. Throughout the process the Caliber teams took great care to keep me informed and it was clear to me that they actually cared deeply in driving a very positive outcome. Based on this experience - Caliber Home Loans is my mortgage lender for life!

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    Sales & MarketingPunctuality & SpeedStaffLoan Process

    Reviewed Oct. 25, 2017

    We received excellent service, and in record time! It was a fantastic overall experience, right up to the closing. My wife and I would highly recommend Kerry and her team to our friends and family members. Thanks again for your outstanding efforts! I would suggest advertising your services more aggressively throughout Central Illinois to make sure others know that you're out there and ready to help!

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    StaffLoan ProcessTransparency

    Reviewed Oct. 25, 2017

    A great help even when things get weird. Buying a home is always a long and sometimes painful process. Because my tax forms reflected that I was self-employed getting approved for financing became difficult. Caliber was able to explain my situation clearly to me and help me understand what I needed to do in order to make the home purchase a reality. Thanks for everything you guys!

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    StaffLoan Process

    Reviewed Oct. 25, 2017

    John ** did an exceptional job during the new build of my house. It took over a year to complete but he was there throughout the whole process. Very dependable and committed throughout the entire process. Would absolutely recommend him! Great job Caliber!

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2017

    Mia did a great job. She was really helpful, and understanding of our needs. Everything went smoothly and working with her was very easy and great. She takes her job very seriously and works hard with her customers to make them happy and satisfied. Thank you so much for all your effort and help.

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    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Oct. 24, 2017

    Everyone during the home buying process were very professional. I also enjoyed the quick responses from the team that was in charge of my loan. I felt like I knew exactly what I was getting into with no surprises. They also made the process as quick and painless. Sending things electronically made the process convenient. However, if I needed something explained in more detail I was able to contact someone easily. The only thing on my wishlist is that I wish we were able to pay mortgage with a credit card like some other companies offer. I would highly recommend Caliber Home Loans to friends and family.

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    StaffLoan Process

    Reviewed Oct. 24, 2017

    Paul ** and Caliber Home Loans made my buying experience of a new home easy and professional. Paul guided me through the process and allowed us to close the week we needed to be in the house. I would recommend Paul ** and Caliber Home Loans.

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    Punctuality & SpeedStaff

    Reviewed Oct. 24, 2017

    Home Mortgage - Your, people were kind and professional. It was a pleasure to work with them; they cared it showed Robert, and Patsy, **. Everything was on time and accurate it was a breath of fresh air. Thanks to all the people I was put in touch with “Thanks John **”.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 24, 2017

    Lysa and her team made the buying process so quick, there was some confusion with some paperwork at first but after that things went super smooth! If you want to work with an awesome loan processor Lysa is the one!

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    Staff

    Reviewed Oct. 24, 2017

    I would recommend Caliber Home Loans for anyone. They are a great hard working group. They went above and beyond for us. Truly a wonderful group pleasure to work with. Jamie and her staff were amazing. They helped to make it as stress free as possible. Thank you Caliber.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 24, 2017

    Caliber Home Loans with the best be treated me fairly. They got the loan done and a great time. I close fast and had a great interest rate. Special thanks to Stephen for his professionalism and his help and made everything smooth and easy for me.

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    StaffLoan Process

    Reviewed Oct. 24, 2017

    Caliber was great. They worked hard and kept me informed. I couldn't have asked for a better experience. They were friendly and answered all of my questions. I would absolutely recommend Caliber Home Loans to anyone looking to buy a home. I will definitely use them again in the future.

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    StaffLoan Process

    Reviewed Oct. 24, 2017

    My family had a wonderful experience with Caliber Home Loans. Alexa ** and her team are professional and helpful at every step of the way during what is usually a stressful process. They kept us informed at every step and made obtaining a mortgage smooth and painless. Highly recommend!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 24, 2017

    My closing was fast and pretty simple! The folks that helped me with the loan were awesome!! The only part that was discouraging was the appraisal portion of it, the way they do that is by influence of other properties in surrounding areas. I hope someday they go by what it would cost to replace it.

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    Punctuality & Speed

    Reviewed Oct. 23, 2017

    We have had our mortgage for 1 year with Caliber. We always mailed our payment out in the first week of the month allowing 10 days for them to receive it. All was well until last month when we received a late charge. We compared bank records and contacted Caliber as to why it took so long for them to process the payment. They removed the late fee. This month we sent the check even earlier allowing 12 days for the check to be received by Caliber. Once again a late fee! Caliber claims it took 15 days for them to receive and process the check. After inquiring with the post office, I was informed that it is fully reasonable for them to receive the check within days. Caliber would not reverse the charge. Clearly this is an unreasonable time to process and appears an excuse to levy late fees.

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    Customer ServiceLoan ProcessTransparency

    Reviewed Oct. 22, 2017

    I would like to begin by saying that my experience with Jeff ** was excellent and he delivered on everything he promised. The trouble began when my loan was transferred to a large bank (which Jeff advised might happen). After the account showed up with the new bank I received another bill from Caliber. Upon calling customer service I had to explain to them that my account had been transferred because the CSR did not realize this was the case. In fact, she thought the account had been transferred TO Caliber. In any event, she ultimately advised the bill was sent in error and could be disregarded. Well, I'm glad they did send that bill in error because upon comparing it to the opening statement with the new bank, I realized Caliber had not sent the right totals to the new bank because my balance was shorted the additional principal payment I had made. I am in the process of attempting to have the problem rectified...

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    Punctuality & SpeedLoan Process

    Reviewed Oct. 21, 2017

    We switch to Caliber last minute and they made sure to meet with us, stay in contact with us, and process all of our information in time to make our previously scheduled closing date. We had a great experience and would recommend Mark to others.

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    StaffLoan Process

    Reviewed Oct. 20, 2017

    I had a great experience through this sometimes difficult FHA loan process, thanks to Lisa **. She is very diligent, professional, and responsive. There is no way this loan would have closed without her on the job. I highly recommend Lisa.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Oct. 20, 2017

    I was very pleased with Caliber Home Loans. They were fast and efficient in processing my loan. My loan officer was always available to answer any questions I had regarding the loan process. All paperwork was signed using docusign therefore no time wasted mailing paperwork back and forth. Overall a great experience.

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    Punctuality & SpeedStaff

    Reviewed Oct. 17, 2017

    Very professional and always ahead than I was expecting. Thank you good team. I would choose them again. And I would recommend Caliber team to everyone. They were always on time. All the documents and the appointments and always willing to help. Thank you.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Oct. 16, 2017

    Ramez ** of Caliber Loans helped us buy our first home. It was a great experience and everything with the loan approval and closing went smoothly. He and his assistant knew what to expect and made it basically stress free for us. We got a great rate on a 30 year fixed, and I'm happy that Caliber handles the mortgage as well.

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    Punctuality & SpeedStaff

    Reviewed Oct. 16, 2017

    After being manipulated by a competitor, my wife and I turned to Caliber. They understood that we were in a time crunch and needed results quickly. Rather than making us go through the entire mortgage process from scratch, they took the paperwork we had filled out previously and transferred it to their system. Not only did our agent show at the signing, the manager of the local office took a special interest and came to the closing to ensure that everything went well.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 16, 2017

    Mr. William ** was my lender contact. He was extremely helpful, pleasant and cooperative. I thank him for everything regarding this mortgage experience. He was kind, understanding and always available when I had questions. Very prompt and courteous.

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    StaffLoan ProcessTransparency

    Reviewed Oct. 13, 2017

    All in all it was a pretty smooth loan process. Had some problems but they were all fixed. Took some time getting everything we needed but like I say went pretty smooth. The people we dealt with were very kind and had a lot of patience and walked us through this with everything they seem to know so it was a very easy way to process a loan.

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    StaffLoan Process

    Reviewed Oct. 13, 2017

    I had a great experience with Neal ** at Caliber Home Loans. He is personable, knowledgeable, and went above and beyond to make sure I understood the entire process as this was my first home purchase. I would not be in my new home if it weren't for the extra mile Neal went. I would recommend Caliber Home Loans to family & friends. Thank you.

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    Loan Process

    Reviewed Oct. 13, 2017

    I loved my experience with Dan ** and Aaren **. I would definitely recommend Caliber Loans and Dan to family and friends! Thanks for the attention, flexibility, and patience. I appreciate all the help. You guys are wonderful! Hopefully I won't be moving again anytime soon, but I know when I do I'll be calling Dan again.

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    StaffTransparency

    Reviewed Oct. 13, 2017

    We have worked with Lois during home purchases twice now and every time she is the best. Always takes the time to explain everything, and makes sure that everyone involved is comfortable with the situations! I would recommend Caliber to anyone because they hire the best.

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    Punctuality & SpeedStaff

    Reviewed Oct. 12, 2017

    Los Angeles city – Dolph ** was awesome from the very beginning until the end. My realtors (two person team) raves about him as well. He made our transaction go very smoothly. He was professional, prompt, very intelligent, pro-active, understands his craft very well, and he articulates difficult items in a way that is easy to understand. I highly recommend him.

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    Punctuality & SpeedStaff

    Reviewed Oct. 12, 2017

    I want thank you for the excellent service I received at the Caliber Home Loans. Very fast and nice job. I was surround with friendly, sympathetic and attentive employees. Specially thanks to the team lieder Vahe **. I will recommend Caliber Home Loans to all my friends.

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    StaffLoan Process

    Reviewed Oct. 12, 2017

    My case worker (Debbie) was the nicest and very helpful. My loan was her first of it kind, but it seemed like she had all the answers because of the support team. She kept in touch, helped out in areas of construction. That impressed me. I would highly recommend not just your company but Debbie.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 12, 2017

    From the beginning to the end our experience with Caliber Home Loans was excellent. Since the day we first met until the closing day we took about one month and a half only! We couldn't believe it. That fast, that easy. Very professional people and a pleasure to make business with. I highly recommend them. Thanks Rich and Jessica!!!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 11, 2017

    Our agent Eric ** did an awesome job and did his best to speed up the process that was horribly slowed by the underwriters. They dragged their feet for 2 plus weeks and then asked for many documents one week before closing. This is unacceptable and was in no way shape or form any fault of Eric. I wish to praise him and not hinder him at all. All our problems started and ended with the underwriting team and their horrible concept of time and delayed our closing. Eric is the best.

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    StaffLoan Process

    Reviewed Oct. 11, 2017

    They are amazing. It was truly a great experience. They are so helpful and always available. I will definitely recommend them. I have never experienced the loan officer being present while doing the closing, this was so great to have them there answering any possible questions. Awesome job!

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    Loan ProcessRates

    Reviewed Oct. 11, 2017

    Their interest rate beat our local lending leader by 0.5%. The loan went through with very little difficulty. Great company, great lender, great service. Their choice of an appraiser was very sketchy, as she undercut our home value by about $30,000, but ultimately all that means is I owe less in the end.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 11, 2017

    My experience with Caliber Home Loans was awesome. They were knowledgeable, efficient and great communicators. They really cared about my experience and wanted to make it as stress free as possible. During the home buying experience I had many questions and they were always quick to respond. I'd definitely use them again!

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    Verified purchase
    Staff

    Reviewed Oct. 11, 2017

    I'd highly recommend working with Caliber Home Loans. They made the entire application process simple. I was working with them from many states away and never once did I feel that it was a poor choice to use Caliber for my new home. Erin ** and her team did a wonderful job!

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    Verified purchase
    Customer Service

    Reviewed Oct. 11, 2017

    Caliber did a good job, my only complaint was that I had no way to communicate by phone. When I called, and the phone rang for minutes without answering, a voice came on the line and said to the effect "this line is not available". I had to wait till they would email me something.

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    StaffLoan Process

    Reviewed Oct. 11, 2017

    I would highly recommend Caliber Home Loans, the experience was very nice. The people was very helpful throughout the whole process. My wife and I was very pleased with all aspects of the loan process. Caliber Home Loans make buying new home very easy and hassle free.

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Oct. 11, 2017

    I was very pleased with our home buying process through Caliber Home Loans. They answered every question and walked us through the process one step at a time. They were always an email away if I had any questions. I was surprised how well everything went.

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    Verified purchase
    StaffLoan Process

    Reviewed Oct. 11, 2017

    I had a wonderful experience with Caliber Home Loans and especially Steve ** team. Getting my mortgage on my House was a snap! They are very well organized and kept me updated weekly throughout the process. I would highly recommend them as a loan broker.

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    Loan Process

    Reviewed Oct. 3, 2017

    Terrible company to work with, Loan officers do not know products or programs well at all. Since the change from Banc Loans they have been constantly trying to run my credit for these special "programs" that were in line with a competitor I got approved for yet knew nothing about these programs. Go figure. I had already got approved when they were Banc Loans and got on the waiting list, but needed to run credit under new name. Since I didn't want to run my credit again they pulled me off the waiting list as if it was all my fault, they changed names.

    If you wish to sell me or offer programs please UNDERSTAND them. I am not an average consumer who says yeah go ahead run my credit and I'll sign wherever and whatever. NO WAY! I advise to reach out to a company who is more professional and understands their products. Lastly don't ever pin consequences on a consumer for something the company did. Taking my cash and business elsewhere.

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    Staff

    Reviewed Oct. 2, 2017

    I love KIristy. Would highly recommend her. We ran into a few problems. She helped me overcome them and get the house I really wanted. She was always very friendly and professional. She would always find the time to talk to me if I had questions. I could not have asked for more.

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    StaffLoan Process

    Reviewed Oct. 1, 2017

    James ** was by far the best part about my entire process with Caliber Home Loans. Yes, the loan process was effortless; however, James is single handily why I would use Caliber over and over again. He was very accessible, attentive, knowledgeable, and I honestly felt I was the only loan application he was processing. James definitely is an asset to your organization and it’s obvious he loves what he does.

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Sept. 29, 2017

    Awesome customer service from start to finish. Helped us meet our need to refinance with lower term, consolidate credit card debt and receive a cash payout for making our desired home improvements. When we first contacted Caliber to refinance, they walked us through each step making it so easy to accomplish our goal. They did everything to make the process as seamless as possible. The electronic signing of paperwork was a real time saver. They even sent a closing agent to us to meet our schedule. Caliber had our back from pre-qualify to closing.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 29, 2017

    Sevierville office - I could not have asked for a better person to work with than Lisa **! She helped walk me through all the paperwork so it wasn't so confusing. She was always there to answer any questions or concerns that I had. Her smile and spirit are infectious, she's awesome! She made the experience awesome! Thank you Lisa!

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    Loan ProcessTransparency

    Reviewed Sept. 28, 2017

    The easiest mortgage process ever, they walked me thru every step and no jumping thru hoops at the last second for paperwork. Unbelievable really. Explained everything before it was needed. Thanks so much for everything. Would surely use these folks again!!!

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    Customer ServiceLoan Process

    Reviewed Sept. 28, 2017

    David was great every step of the way! I highly recommend Caliber Home Loans to get you through your home buying experience and to get you to closing. We did a for sale by owner so it was a little different than traditional realtor involved sale and David was excellent with ongoing communication and resolving any unexpected issues that came up. Highly recommend!

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    StaffLoan ProcessTransparency

    Reviewed Sept. 27, 2017

    John and Scott were fabulous throughout the entire mortgage process. Being a first time home buyer, there was a lot of information I did not understand or did not know about. John was so patient, kind and explained everything to me and made sure I understood exactly what I was doing. Thanks a lot!

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    Customer ServicePunctuality & SpeedRates

    Reviewed Sept. 27, 2017

    Everyone involved in my case was prompt, knowledgeable, and thorough. I didn't once find myself waiting or in the dark. When I called, I was either answered immediately or within a few minutes. They helped me get the lowest rate with the best options. I actually got money back at closing!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 27, 2017

    Ryan ** was an excellent help in the home buying experience. I will recommend everyone I know to work with Caliber when buying a home. He worked with us to get the best rate possible in a short amount of time. Very professional, very fast, and stress free.

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    StaffLoan Process

    Reviewed Sept. 26, 2017

    This company was by far one of this best I have ever worked with. I would without a doubt recommend them to anyone. All personnel were helpful and guided you through the process easily. They are the best to work with.

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    Staff

    Reviewed Sept. 26, 2017

    Was very pleased with all of the help that we received from Lucy and Tracy. Very pleasant people to deal and very helpful. If we would ever purchase another home I would be more than happy to chose to both of them to help with the purchase of that home. Thank you Lucy and Tracy. Job well done. Thank you.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Sept. 26, 2017

    Brian **, my Caliber Oaks loan officer, and his processing staff were always quick to answer any questions I had, and processed the loan very quickly. I was kept informed of the process, and all aspect were explained clearly. If I have need of additional home financing, I will definitely return to Caliber Oaks, and I would recommend them.

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Sept. 26, 2017

    The staff was very helpful in explaining the process and keeping me up to date. This was my first home purchase so I needed a lot of help and clarification. They were very responsive to both phone calls and email and were pleasant and professional. I would recommend this company.

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    StaffLoan ProcessTransparency

    Reviewed Sept. 25, 2017

    Maria ** with Caliber was truly awesome! Extremely knowledgeable, responsive and very pleasant to work with. Although I felt like a "real estate dummy", she was very patient and walked me through each portion of the process! I would highly recommend Maria and Caliber????

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    Customer ServiceLoan Process

    Reviewed Sept. 25, 2017

    Mortgage for home in Las Vegas - Our experience with Caliber Home Loans was extraordinary! From the very first time we spoke to Danny ** our loan office through post-closing, Danny ** and Laura ** did everything to make the process seamless! This was the best experience we ever have had with a lender! Kudos to Caliber Home Loans for providing customer service above and beyond!

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    StaffLoan Process

    Reviewed Sept. 25, 2017

    Professionalism is the one word I would use to describe each and every person I came into contact with during our loan process. I put them under getting my paperwork completed in under 30 days and they did it! This is the team I would use for everything if I could.

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    Staff

    Reviewed Sept. 25, 2017

    I had never heard of Caliber Home Loans before, but I know who they are now. Our agent was fantastic and had the ball rolling from start to finish. We definitely would do business with Caliber again. We highly recommend. Very straightforward and very easy.

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    Staff

    Reviewed Sept. 25, 2017

    We really enjoyed working with Caliber Home Loans. They are very knowledgeable on the local market for condominiums. Their team was very communicative and responsive and they were also strong and vocal advocates for us with the sellers' agents as we went through the process of finding and buying our new home.

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    StaffLoan Process

    Reviewed Sept. 25, 2017

    We had an amazing experience with Caliber! As self-employed individuals, my husband and I were very nervous about applying for a mortgage loan. After shopping around, we decided Caliber would be the best fit. They were extremely knowledgeable and were able to get us in to our dream home with ease! I've already recommended family members to Caliber!

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    Loan Process

    Reviewed Sept. 25, 2017

    We enjoyed the experience we had with your loan officer Clark ** and your loan company during our loan process. We would and have recommended your services to all of our friends and family. We have told them you are easy to work with and we would use your services in the future should we buy another home.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Sept. 22, 2017

    Caliber closed with so many problems on my loan at the time of closing. When those errors and issues started showing up, I was told by Jill ** - Mortgage Broker in the Kirkland, WA office; "You signed the closing documents, if you didn't catch these mistakes then that is your fault" and then she hung up. I called Caliber's corporate offices in Texas and explained what happened. The Vice President I was talking with paid attention and said all of the right words. I felt somewhat like something might actually take place, but actions show what words cannot; and their actions were nothing.

    I filed complaints with the CFPB and they kept saying how they did the best they could, but couldn't take care of everything. Well is that the message you want to hear from your mortgage company. My loan was a slam dunk and the mistakes were an unprepared broker trying to get a file presented for closing, but she had to have that file prepared by close of business on a Friday and well, when 7:00 PM hit she obviously had dinner plans because even though I kept finding number problems with more than 12 possible filings, all of which she said were right and none of them were. I'm not a numbers guys and I was finding major issues with everyone and it was a problem for Jill because she was late for dinner. The file was sent and I found mistakes several months after the closing only to hear those wonderful words from Jill, "You signed the closing documents and if you didn't find these issues then that is your fault."

    2 years later and I am trying to refinance and get the hell away from Caliber Home Loans because it has been two years of pointing out mistakes after mistakes and 3 complaints to the CFPB forcing them to do the right things, when I found that I cannot get out of my loan with them because they messed up the title. I had to use their Title Company and I didn't want to because the same company made mistakes on one of my Boston houses; but Caliber said I had to use them or they wouldn't do the loan.

    Either Caliber or the Title company filed the builder number for the unit wrong and at the county it shows that I own a unit three doors down from me and they own my unit. I can't get away from them fast enough, but in this case I can't even do that until they fix this mistake; and their response was, "We'll take a look at it and get back with you in a week or so." Don't use this company. Save yourself the pain and agony and go with another mortgage company. By all means don't for any reason use Jill ** as a mortgage broker.

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    StaffLoan Process

    Reviewed Sept. 22, 2017

    The individual and his assistant were more than helpful and caring, I had never signed papers thru the computer. The process was done in a timely manner and was efficiently done. The processor (Tim **) was exceptional. Much appreciated, all of you. Thank you very much.

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    StaffLoan Process

    Reviewed Sept. 22, 2017

    Team was professional, organized, and knowledgeable at all stages of the process. Had excellent, no-drama experiences for both our initial financing and a later refinance to a lower rate. The technology improvements in the last few years have streamlined the process significantly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 22, 2017

    The team at Caliber is simply AMAZING! They made my refinance painless and effortless. I would not have been able to do it without their support, quick response time, and constant availability. I will continue to refer them to anyone looking for a Home Loan. Thank you, Caliber!

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    StaffLoan Process

    Reviewed Sept. 22, 2017

    This was our third loan with Caliber Home Loans. Steve & Tracey ** & their team have assisted us on all three loans. They communicate with you during the entire process and are very knowledgeable in answering all your questions. Hands down, I will only use these folks when I need a lender. There is no one else I would trust with the process.

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    Punctuality & SpeedStaff

    Reviewed Sept. 22, 2017

    Found my dream home! This would not have been possible without this company. Everything was clearly outlined, everyone was extremely helpful and kind, and I felt taken care of during this stressful time. I always knew I had someone to turn to if I had questions or concerns. Even after I moved in, I keep in constant contact with my representative. I will recommend this company 100 times over.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Sept. 22, 2017

    Sheila just completed my home purchase and not only did we closed early but the whole process was seamless with no issues at all. I knew what was going on, and what was expected from me, during each step of the process (processing, appraisal, underwriting, and closing) and their communication throughout the transaction exceeded my expectations. I recommend her and her team every chance I get.

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    Loan ProcessTransparency

    Reviewed Sept. 22, 2017

    Our experience with Caliber Home Loans, more specifically with Chris ** and Jeff **, was very easy. As it was my first time going through this process, each made sure to explain each step in detail so that I understood exactly what I was reading and signing. I would highly recommend Caliber Home Loans in the Washington area with Chris **.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 22, 2017

    Caliber Home Loans is wonderful to work with. They are super helpful and walk you through the process. Every time I have a question or need something they are super helpful and get me an answer quickly. I highly recommend them to everyone.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 20, 2017

    Working with Philip and Elaina was easy! They really know their jobs and have such amazing attitudes. They were quick to answer our questions and were super helpful through the entire process. I would highly recommend working with them. I have already passed along their information.

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    StaffLoan Process

    Reviewed Sept. 19, 2017

    I would like to thank Timothy **, Stephanie **, and Charity ** at Caliber Home Loans. They did a wonderful job getting me and wife into our first home! I would recommend this team to anyone. They were all very patient and precise during the whole during the loan process. No question was a stupid question. They handled my loan process with care and professionalism. Caliber Home Loans is the way to go.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2017

    Caliber about to get my client HOMELESS & FIRED!!! The reason for this review is to hopefully get someone at Caliber Home Loans to help us. I referred my client buyers to Kathleen **, lender. And now 15 days past the scheduled close of escrow, Kathleen **, NMLS#: ** is nowhere to be found. I called her manager John **, NMLS#** and this guy "promised me" to call and has not returned any of my calls, escrow, the other agents or the poor sellers who have already moved to Texas with all their belongings still on a truck, simply because Caliber Home Loans, Upland office promised them to close in a timely manner and now my buyers are about to become homeless and the sellers about to lose $6,000 on their deposit and potentially lose his new job.

    In my 17 years of selling houses I have never dealt with this type of incompetence, high degree of human disregard and lack of professionalism. I am disgusted at the fact this lender who promised all results is now hiding.

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    StaffLoan Process

    Reviewed Sept. 5, 2017

    The loan process was very easy for my wife and I to through. We opted to do this online instead of the traditional go to the bank and fill out all the paperwork. The people at Caliber were knowledgeable dealing with any questions we had. I would recommend this process to anybody needing a loan.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 4, 2017

    We purchased a home and had a very good experience with Caliber. We started by talking to 3 different local lenders that were recommended by Redfin. Buying a home and getting a mortgage is very confusing. Caliber was the best at carefully answering questions and explaining things clearly. Other providers couldn't be bothered to talk through details and questions. Chris **, Jeff **, and Amy ** were the team of people that worked with us. They were always very quick to respond and shared materials right away. Would highly recommend them to others!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 4, 2017

    We appreciate and are very thankful for the prompt and efficient service we received from Caliber Home Loans. Our loan officer was ready to answer all our questions and kept us abreast of each step of the process. Great job!

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    Customer ServiceStaff

    Reviewed Sept. 3, 2017

    AWESOME, PROFESSIONAL!!! "Everyone at Caliber Home Loans has been extremely helpful and quick to answer any questions I have had especially Melvi **."

    Melvi ** went above and beyond our expectations. He was knowledgeable and always available for any questions. Very satisfied with his work and would highly recommend to anyone looking to buy a home. I was referred to Caliber Home Loans By Janet ** (REALTOR).

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 2, 2017

    My experience with CALIBER HOME is super good. They are friendly, considerate and always available whenever I needed help. If I email them even late at night they still response in time. Considerate in a sense that if I don't have the exact document they need they're okay. I say these because with a different company before I found CALIBER HOME my experience was no comparison. They never give a chance when I didn't have the exact document. They don't have any other option. With CALIBER HOME they helped me.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 2, 2017

    We were very concerned with the reviews of our real estate agent's in-house lender and was referred to Caliber after shopping around a bit. Caliber responded immediately with the best rates and terms that we had seen. They provided continuous communications and responded to questions very quickly. We were even able to move up our closing date thanks to their thoroughness and speed. We closed with no issues and are extremely satisfied, and would highly recommend them to anyone and especially veterans using VA.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 2, 2017

    We had a very great experience. The staff was able to answer all of the questions that we had and was incredibly friendly, helpful and understanding. We were satisfied with the whole experience. Thank you. I would absolutely recommend this company to fellow friends and colleagues.

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    StaffLoan Process

    Reviewed Sept. 2, 2017

    I have always wanted to be a home owner and have tried in the past and was always unsuccessful due to my own personal issues. We decided to give home owning one more try and again came out short. After several denials, one company stood up for us and gave us the chance that we asked for. Caliber Home loans took a chance and gave us the loan to get our dream home. Not just any home, but the home that we always wanted. I am a disabled veteran and Caliber came in, saw my case and decided to help us get through the process. Our lender Fidan ** of Colorado Springs worked diligently every day and night to make sure we got approved especially when we were turned down from previous lenders.

    She eliminated any stress that we had endured and was very proficient in her work and made sure we were always on board throughout the whole ordeal. She went above and beyond in making me feel appreciated for my service to this country as well. We have developed a great relationship and intend to keep using her as our lender and Caliber Home loans for any of our future purchases and or refinancing. Thank you for making our dreams come true and for taking a chance on us. Thank you for treating us like family. We couldn't be any happier and recommend this company to anyone looking for a great experience in home buying. We will be sure to always refer anyone and everyone to go through Caliber Home Loans and to Fidan **, and Jessica ** on their professionalism and persistence to make it happen. Thank you again!!!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 1, 2017

    I have had a very pleasant experience refinancing my mortgage. Shannon **, my Lender, was welcoming and concerned for my well-being. She calculated various ways to be sure that the final mortgage was the right one for me. The timing was quick and she kept me apprised every step of the way. I would definitely recommend Shannon to all who are looking to refinance.

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    Punctuality & SpeedLoan Process

    Reviewed Sept. 1, 2017

    We knew our financing for our new home would be difficult; however, Lori ** and the Caliber team made the entire process smooth and quick. In fact we closed on time with very few speed bumps along the way. Thank you all for making this a wonderful experience.

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    Loan Process

    Reviewed Sept. 1, 2017

    My wife and I were glad to have Caliber on our side. The requirements for closing on a house now is like nothing I have ever experienced. It was very stressful trying to supply all the documents needed by Caliber. I'm sure that the latest recession has brought about much of this but we had a very good experience using Caliber.

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    Loan Process

    Reviewed Sept. 1, 2017

    I like how Caliber Homes use text (24/7) to notify you of everything that's happening with your loan. Takasha and Christine are the best, although there was a lot of request (as expected) they both help make the process go smooth as possible.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 31, 2017

    We have a complicated situation and Michael and his team did a great job getting our home loan. Excellent customer service. Information that was required from us was always provided to us in a timely manner. We were able to get approval right on time.

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    StaffLoan Process

    Reviewed Aug. 31, 2017

    My experience was excellent. Everyone was very helpful and patient, especially while I was also dealing with the sale of my home in Ohio. Thank you to all. I would highly recommend Caliber Home Loans to everyone that ask for a recommendation.

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    Customer ServiceLoan Process

    Reviewed Aug. 30, 2017

    Our experience was great. We paid manually every month online - on-time. Then, after 15 months, we made the mistake of signing up for automatic payments. The problem with automatic payments is that Caliber's system delays the actual payment for a month. My wife and I are busy like most people and over the course of time forgot the fact that the automatic payment system has a one-month delay. We forgot to make the interim monthly payment. To be fair, they did call while my wife was driving and she couldn't take care of it at the time because... she was driving - safety comes first.

    One day we needed to check our credit scores for something. Whoa! Our scores had dropped significantly. We were trying to figure out what in the world was wrong because we pay all of our bills and have perfect payment history on everything... aha. The mortgage and automatic payments. We paid everything as soon as we realized that we still owed Caliber for the last month on our mortgage, etc.

    We called Caliber thinking that they've probably had this issue before with other customers and the automatic payment system. Also, we thought that because we've paid on-time every month since taking out our mortgage, they would forgive the oversight on our part. Wrong. They sent us to the credit bureaus where we disputed the issue. Nothing. I called Caliber again explaining the issue. They said that their review board had rejected our request for a correction on our credit reports.

    Let's just say that apparently we are not a valued customer to Caliber. Of course, they don't have to correct anything; however, for on-time customers who tried to use their automatic payments system and had a logistical problem (because life happens), you would think they would understand and respect the fact that our payment history on EVERYTHING has been perfect. Very unhappy customer right here.

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    Loan Process

    Reviewed Aug. 30, 2017

    We had a great experience dealing with Caliber during our refinance. Everything went smoothly and closed when they said it would. It was tedious at times and there was lots of paperwork, but I would not hesitate to deal with Caliber again. Thanks.

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    Customer ServiceLoan ProcessTransparency

    Reviewed Aug. 30, 2017

    Overall customer service was exceptional up until funding. We funded on 10 August 2017 and to date (30 August 2017), the escrow on our original loan with Caliber has not closed and we have not received the monies from that account. Also, our annual homeowner's insurance premium was due on 17 August 2017 and was paid on 1 August 2017 out of the escrow from our old loan. We were also charged for this premium under other costs with our new loan. This has not been refunded to us to date either.

    So, the pre-funding customer service experience was really above average and I would recommend and, in fact, have recommended Caliber to others; however, we are concerned that the original loan escrow account has not been closed and even shows that our biannual property taxes are due and payable from that account in October 2017.

    Also of note is that the escrow balance of our new loan is only $226.98 when $2784.10 were part of our other costs to establish the new escrow account. We are frustrated that this is not yet resolved and the communication, which was so good prior to funding, seems to have evaporated. We are due at least $1515.69 from Caliber, and possibly an additional $63.35 as that has been added to our old escrow balance, source/reason unknown.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2017

    Cindy ** and Ashley were very helpful and made life super easy! They answer questions any time of day or night. You can call or email and someone will get back with you right away! The amount of paperwork that you need to turn in is also very minimal compared to other places that make you submit tons of stuff.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 30, 2017

    I would personally like to thank Mr. Khaled ** who I see is a tremendous asset to Caliber Home Loans. He truly knows the entire process, is genuine and understands the importance of customer service. As an Elected Official in the Whittier Area I will refer anyone to Mr. Khaled ** as he delivers. He made what I thought was going to be a stressful process seem easy. I am very grateful for him.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 30, 2017

    Working with Caliber Home Loans team is a great experience. They are very helpful and knows what my needs are. They did not leave any stone unturned. They answer every question I have and keep me informed during the loan process. I did not expect to close within 2 months. Caliber home loans is highly recommended.

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    Reviewed Aug. 28, 2017

    Roof started leaking, so I filed an insurance claim and had the adjuster look at the roof. Due to leak, hail damage and other damage, they are replacing my roof. The check was obviously made out to me AND Caliber, so I called Caliber to find out how to get the check endorsed so that I could get my roof fixed. I was told to simply mail the check in. A week later I get a letter telling me to mail in other things that they need before they'll return the check, and all the while my roof is still leaking. It would have been nice if they would have told me to mail that in with the check. Gross incompetence which is undoubtedly causing more damage from the extra time with a leaky roof. Will personally not use Caliber in the future.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    Great experience, very helpful anytime I called with questions. I totally recommend that to my friends. I am a very happy homeowner and am thankful for this wonderful customer service. Even me as a senior citizen felt taken care of.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 28, 2017

    My husband had a brain aneurysm in 2016. I fell behind on a house payment in December. Promptly called them to find out options to keep us in good standing. Being a proper adult, asking for help. They advised a loan modification. Started the paperwork in December, finally got the approval at the end of February. Trial payments started in April I believe. All the time I am being told once the modification is completed and approved the late payments would be removed and our account would show current.

    Now Sept is almost here and they are refusing to remove the late payments from Jan-May which was part of their processing time. I called constantly and offered to make the payments and was told not to. So now I sit with 120 day late payment showing on my credit, that several agents told me would be resolved and they are refusing to even look at it saying, "Well you didn't pay during this time." I am very specific in my questions when speaking to them and am only told, "I am sorry the other reps did not give you correct information." I have not had a late house payment before his sickness or since the mod. Now I feel like I would have been better off being the 30 days late in December and calling it good. So much for business ethics and integrity.

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    Customer ServiceLoan Process

    Reviewed Aug. 25, 2017

    The paperwork I sign for my closing had one page missing, which is about $3,542 different, not one single person informed me of this, until I got a letter from my insurance. I have tried many times to get answers, no reply, I was told the VP would call me, never happen. I finally got the missing page from the title company. So because Caliber made an error, I have to pay the price!! I would never have signed this loan if I knew that it was going to be $3,542.00 dollars more. I trusted Caliber, but NO one has done right by me. Never again. I am going to try to refinance somewhere else, I know it will cost me, but Caliber won't be taking any more money from me!! Deceit is a terrible to treat a customer!!

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    Punctuality & SpeedRates

    Reviewed Aug. 25, 2017

    Jack ** and his crew were very timely and provided us with a very good interest rate and quick responses to any questions we had. We closed on our loan 4 days ahead expected and would have been sooner if we were in town to do so.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Aug. 24, 2017

    The best, timely, informational, and overall best experience ever regarding a mortgage finance. Nima and his staff were always on top of the matters, kept me fully performed, looked out for my best interests and overall A++++ rated group. IF you want or need to discuss real estate financing, you owe it to yourself to contact Nima and his staff of stars. Thanks!!

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    Loan Process

    Reviewed Aug. 24, 2017

    I couldn't be happier with the loan I was able to acquire through Caliber Home Loans. Both Chris and Ken ** were excellent to work with and kept me informed all the way through the process. I look forward to future purchases with the help of CHL. Thank you.

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    StaffLoan Process

    Reviewed Aug. 24, 2017

    Wow the experience I've had with Caliber Home Loans was beyond imaginary!!! The staff assisted me 24/7 and was quick to resolve issues I've had through the process. This is my first home and I feel as if I was a pro as far as knowing what to do in the process. The staff was very knowledgeable and willing to help at all costs. I would recommend Caliber Home Loans to anyone who wants a smooth and easy process. Thanks Caliber for making my place of happiness a reality.

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    StaffLoan Process

    Reviewed Aug. 24, 2017

    Cindy ** was absolutely amazing. She has an incredible work ethic that complimented her talent and experience well. We could not have asked for a better experience with a lender. Tracy was great too. The entire team at Caliber Home Loans has made us very comfortable and pleased with our investment. Thank you!

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    Staff

    Reviewed Aug. 24, 2017

    Charity ** was so great and very patient with me and my husband. She gave us great care and helped us documents we had lost. She is a blessing and wonderful person. We would recommend her to everyone. She also helped us with local businesses due to we know no one here and we trusted her opinion and she did not disappoint us.

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    Punctuality & SpeedStaff

    Reviewed Aug. 23, 2017

    Steve and Tracey were great people to work with when we bought our first home. You can tell Steve is passionate about what he does and goes above and beyond with the service he provides. Timely and efficient with processing paperwork as well.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed Aug. 23, 2017

    I had a very favorable experience with Caliber Home Loans. Courtney ** and Bobby ** took extremely good care of us throughout the process. I appreciated the extra effort of them meeting with me to explain processes I was unfamiliar with. Would definitely recommend to a friend.

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    StaffLoan ProcessTransparency

    Reviewed Aug. 21, 2017

    Had a great experience. Our agent we worked with was wonderful and very down to earth. She really worked well with us and walked us through everything step by step so there was no confusion. I would definitely refer her to a friend to work with as well.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 20, 2017

    Caliber did a great job processing our mortgage loan. We have no substantive complaints. Sarah ** did a great job across the board for us. Advice for the future - if someone is using a VA loan, remind them of the high loan processing fee. Had I remembered that high fee, I may have considered just putting 20% down. But we were pretty far into the process by then. My fault though, not Caliber's.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Aug. 19, 2017

    I could not speak high enough about Caliber Loans. Anne, Rob, and Justin were amazing and made the whole loan process very easy and simple. I would recommend them to anyone whoever is looking for a mortgage. They are wonderful and keep you informed along the way and so you are always in the know! Great customer service and wonderful speed!

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2017

    ⭐️⭐️⭐️⭐️⭐️ "YES" 5 Star all the way! Super smooth transaction. Martha ** and her team in Greensboro were wonderful to work with and have already referred people to her and will continue to do so!! 100% totally satisfied customer!!!

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    Caliber Home Loans Company Information

    Company Name:
    Caliber Home Loans Inc.
    Company Type:
    Private
    Address:
    1525 S. Beltline Rd.
    City:
    Coppell
    State/Province:
    TX
    Postal Code:
    75019
    Country:
    United States
    Website:
    www.caliberhomeloans.com