Caliber Home Loans Reviews

Great work Caliber Home Loans and Carter **. Carter and Caliber staff worked super hard to first refinance me to get out of divorce debt in February and then helped me get into a lower interest rate and lower payment recently. I’m very appreciative to be able to get back to how I was before and pay off credit cards each month. Thank you!

Great Place to apply for a loan. In the past, I have been with Bank of America, Chase, and others. Caliber Home Loans are by far my best experience. Chuck was my mortgage office, we applied for a jumbo loan, and he got in 45 days. Cheers.

This was an easy process. The information needed was easy and of course Ali who worked my loan was very efficient. The staff was very helpful with all my questions and made this a worry free transaction. On addition the online access for payments or inquiries is something that I really like as I do all my business online. Thank you all making this so easy.

Did a refi and they kept everything as easy and straightforward as possible. No last second hurdles or hoops to jump through. Everything was well explained and clearly requested, great people to work with. We were able to close very timely. Thanks.

The team was great and it made it smooth to refinance my house. Was able to email Tia what I was looking for and she took care of everything so all I had to do was send the required information. The closing was actually moved forward and was able to close about two weeks early because they took care of everything so quickly. Really great to work with.

Katie and David are truly amazing! They took time out of their busy schedules to help with any questions I had at any time of the day. I will recommend Caliber Home Loans to everyone. Thank you for everything you did to make it possible for me to buy a home. It wouldn't of been possible without you.

We had a great experience with Caliber. After initial loan took a bad turn, Caliber stepped in and saved the deal. We couldn't be happier. Very professional team, quick response to any questions and always knew the best alternative for any issue we faced.

This is my second mortgage with Cailber and it couldn’t have gone smoother. We were out of state for the whole process and the team went above and beyond to make sure that we had no issues. If we need any additional mortgage work in the future Caliber without a doubt be my first call.

Caliber purchased my loan from my original finance company about 18 months ago without my knowledge and I’ve experienced numerous problems with their tinkering around with my banking and insurance accounts. Latest issue is with their escrow dept. It is so disorganized that my insurance agent (State Farm) told me that thing looked very shady and I should switch mortgage companies. I’ve talked to 3 different representatives that all swore up and down that they would call back and never did. Each time I’ve called it consumes at least 1 hour of my time and it’s very frustrating.

Fast, no hassle, very efficient re-finance. Caliber and Tim ** handled home purchase and a year later, also handled our re-finance. Could not be happier and would recommend to anyone in the market to purchase or re-fi. Thank you Caliber and Tim **.

I can not say enough great things about this company and their employee, Wayne **! Being a first time home buyer, I didn't know anything about the process, what was going to happen, or what to expect. Wayne made it so comfortable and non stressful. He was HONEST, and advised me what to expect - step by step from the VERY beginning of the home buying process to the VERY end of the process. Wayne was very patient with me, along with his whole team involved. Wayne and his team advised me what I needed to do and what was their part to get me thru the home buying process. I will be forever grateful! If you want honesty, integrity, and professionalism please go see Wayne at this company!! HUGE thanks to Wayne and his team!!!

Ian was my go to guy here at Caliber. He made me feel respected and that my time and money was worth his time. He had great resources and people that I could reach out to if needed. I definitely recommend Caliber Home Loans for anyone looking for a stress free purchase.

I am grateful to the people who put me at Caliber Home Loans for the process of my house because it is an excellent bank and the staff doesn't even say it. Especially Mrs. ** and her team. Thank you very much for all your help. I will recommend them 100%.

Have purchased a home and refinanced through Caliber. Melissa ** consistently went above and beyond to communicate and facilitate a quick and efficient process. She made the home buying process effortless on our part and would encourage anyone and everyone to work with her in the future.

The team I worked with had told me 4 weeks and it should be done with, during the holiday season especially. I was informed about how easy it was and how quick the turnaround would be. Everything done in a timely manner and as promised. Sarah ** is who we worked with and was great.

Good Morning, My husband, Michael and I, had the pleasure of working with Shannon & Tiffany, at the Vero Beach office. We were nervous first time home buyers. Shannon with Caliber was recommended to me by a Realtor. I was hesitant to contact her at first since I was treated badly at the beginning of the year by a different loan officer at a different loan company. I decided to contact Shannon and "pour my heart out" and provide all of our information. Lucky for us, Shannon replied and our adventure began!

I am glad that I have chosen Caliber for my home loan. I had a chance to work with wonderful people both direct and indirect. They truly cared about me. Ensure I did everything right and on time so my closing date was on point. Highly recommend Caliber Home Loan. I am SO proud of myself :).

Thanks to Drake and team this first-time experience for me was fun and exciting. These are not easy words when buying a first home but Drake was personable, listened well and communicated thoroughly every step of the way. I can’t recommend him enough.

Sarah ** was my Refinance person and she was Thorough and Very Professional. She kept up with everything from start to finish. She made the whole experience OUTSTANDING!!!! Would highly recommend this entire process to family and friends. Thank you for everything.

The process was so fast and EASY with everyone being so friendly. We also got such an amazing rate and deal, I dare say the whole process was fun! Josh and Christy make the experience personalized and are able to answer any question we have quickly and accurately!

Ms. Debbie ** and her staff at Caliber are simply the BEST!! Their expertise, knowledge and detailed explanations made some bad experiences with other lenders all worthwhile!! My family and I really appreciate everything!! When others said NO, Ms. Debbie said YES!! Words can not express the gratitude we have for her and everyone involved with the purchase of our new home!! May God Bless You All!! Thanks a million times over for everything!!

I’m very happy with the help and trust you guys has given me. Thanks. Hope to keep doing Business. Have a Merry Christmas and a happy New Year. I’m planning on buying another house in the future. Once again thank you.

Jada and Ryan took on a unique challenge and delivered. Patience was needed by all parties but in the end my deposit to the builder was not lost and my wife and I were able to start our life in our new home. Professional and awesome results just in time to celebrate the holidays. Thanks again Dale and Linda.

Lucy and her team were amazing! They answered my one million questions promptly and never made me feel like I wasn’t important!!! So thankful for the Caliber team!! Couldn’t have had a better experience with my first home! They will not disappoint you!

Matt was phenomenal! He was responsive, helpful and was able to think outside the box. This was important since I was the owner of a fairly new small business. We had a very positive experience, thanks to Matt and his teammates.

Alvaro ** made my transaction very smooth and on time for closing. His team were very professionals and communicated all steps of the transaction. I will recommend Caliber to all my friends and family. They help me with my loan and offered me a good rate. I was very pleased with the way they handled my loan. Thank you.

Shannon and her team were very responsive and quick. She handled this transaction with ease. I never had to reach out to them because they were in constant contact with me. Great experience! I would recommend that Shannon be the first call you make!

I have been very satisfied with services rendered to me by the Caliber Home Loan family. I’ve always received great customer service and understanding. Would definitely recommend! I am a Veteran and have had countless offers of refinancing. I’ve never entertained or thought of said offers because of my complete satisfaction with Caliber Home Loans!

Great service and support from Duane before, during and after the purchase of my home and the financing. Duane provided realistic and accurate status and projections on what I can expect to pay at closing and the monthly costs thereafter. He followed up with paperwork requirements and assisted with setting up auto payment.

Caliber Home Loans were very helpful and fast with buying my first home! Renato answered all of my questions and explained everything to me that way I could understand. Very thankful to have had this company help me with the buying process! Thank you!

My loan consultant was Deanna **. She did an excellent job communicating on a day to day basis. Deanna answered all my questions and addressed all my concerns. She even stepped in to help with the sale of my current home. Of all my experiences with mortgage companies, this was by far the smoothest loan process I've experienced. Deanna was very professional and I would recommend both her and Caliber to anyone looking for a mortgage company.

Brianna ** is an excellent agent for Caliber Loans. Her professionalism is outstanding. She explained all the steps in the loan process and was very patient and friendly. I highly recommend Brianna as a loan officer to anyone interested in either a first time or a refinance loan.

I had the best experience with Caliber! Both Desiree and Courtnie did an amazing job. They helped me get a great rate and provided awesome customer service throughout the process. I would recommend them to anyone who needs a new loan or is looking to refinance.

Inez was very kind and helpful and moved us through the process efficiently. She kept us informed at every step and shepherded the process from start to finish in a way that made it (relatively) easy. Very happy with the whole process!

Good customer service, But a lot of my time got wasted by repetitive items being asked! Maybe this company’s new, I have had at least four houses purchased, but none of them asked me so many questions so many PaperWorks and so many items repetitively. The good thing is that they got the job done, later than promised but done! I’ve never been late on my payments and as a matter of fact I am paying double the amount of my first mortgage and they can see that in your credit report. They have to go through guidelines Fannie and Freddie Mac! Then the writer in this company I’ve asked me 30 times for the same thing over and over. Overall happy. I got my dream house and no complaints anymore. But I wouldn’t go with this company ever again! FYI their sales agents are fantastic great people.

I had the best experience in obtaining a loan with Caliber Home Loans. It was a smooth and easy process, so much so that I couldn't believe it when I was cleared to close on the exact date I was scheduled to close. I am one happy homeowner and I recommend this company to any and everyone.

Stewart Title Company wired the money for our old account with your company. Your company took the phone number instead of the account number. Your company could not find the account, so you just set on it. Because of this lack of following up on the error, several times (phone calls and letters) kept on demanding the monthly payment on the old loan. Even to the point of stating the old loan would be turned over to the collection department. I was up in arms about being accused of lack of payment when your company dropped the ball and did nothing to clear up the mess. My husband had to get on the phone and demand for the situation be cleared up. By the way, no one not anyone said sorry for the errors that was made. I will not ever recommend anyone to do business with you because of your treatment to us!!!!

I’m really appreciate my lender agent Lena and her staff. They are professional and helpful for all the steps to help me get the best home loan with the best interest ever. I will keep introducing her and Caliber Home Loan programs to friends and family.

This fall my husband and I chose to refinance our home so the we could consolidate debt and do some upgrades. We worked with Ashlynn ** and team who made everything so easy for us. From start to finish the Caliber team was helpful, courteous, informative and did everything they could to remove barriers as they popped up so that we didn’t have to stress. I’m so glad decided to use Caliber and would recommend Ashlynn and her team anytime.

Wow from the time Jamal picked up the phone to assist to the signing of our closing. Caliber was amazing!! My husband and I are very pleased with the hard work and dedication that was provided with Jamal and the team we worked with for our refinancing!! Thank you.

My representative Angelina ** made the home buying experience easier, she walk through the whole procedure with me and answered every and any question I had. She also made sure I was aware of anything that could come up during the closing, and is still willing to take questions after I closed my loan. She is not just looking to put you in a home and be done with you.

I recently got divorced and had to remove my ex wife from the loan via court order. My mortgage attorney contacted Caliber on my behalf to have my ex wife's name removed from the loan. Not only did they tell my attorney as well as myself a modification would remove my ex from the loan. But every time while waiting for the application to be accepted I called and made it a point to ask each rep. that this was sure to remove my Ex's name from the loan itself. Lo and behold after the modification is complete. Her name is still on the loan.

I started communicating with Mindy at the San Marcos office on August 20, 2019 and my last communication with her was on December 6. The loan process would still be going on had I not finally decided that I didn't want to jump through any more hoops to get the house I was hoping for. The amounts needed in my bank account kept changing, the closing costs and down payment amounts kept changing. She even requested access into my credit union account so she could get into it. This was one of the worst experiences of my life. The seller was willing to change the closing date three times because Caliber kept coming up with more costs and monies needed, the last request was that I withdraw funds from my bank account that they told me I had to have in order to qualify and they still didn't qualify me to meet the third or fourth date set for closing.

Real problems. Steer clear if have choice. When 1st being transferred charged me 3 years escrow in 6 month time period. No customer support for over 3 weeks. A second problem was customer service was not accessible thru "secure message" online. Didn't answer 800 number during daily business hours. When loan was refinanced after 3 years an balance of escrow owed check bounced plus NSF fees. Tried customer support to resolve issue. Told many times to prove. Finally denied access to online web page.

They say all the right things but then something comes up or happens and they need more time or money. We were upfront with them on the property we were looking to purchase, I was preapproved so we put in a bid, paid the appraisal fee and escrow. Suddenly I'm not qualified, lets make some changes that raise the closing costs. Get qualified again, then sent to underwriting before appraisal is ordered. Then the appraisal fee changes 3 times (paid $600 initial, then raised to $775, then $975) with the excuse that no appraiser in the state will go out there so they had to give more to get one to say sure give me $1000 and I'll do it in a month. Then a week later they come back with, "Sorry we won't lend on the property". Even my realtor says we were strung along and that everyone did everything they asked, presented every last document requested etc. All we get is sorry, you'll be refunded your appraisal and escrow within a month.

Customer service is the worst with this company. First, they want to charge you $3.50 to make an online transaction that saves them work. Second, when they took 9 days to cash the check I sent to them on time I ended up cancelling it and paying their online fee to avoid a late charge, then they decide to charge an NSF fee. I cannot wait to change companies.

My lender said I was qualified for first time home buyers from day one so when the time came to put in an offer I agreed to pay all closing costs. But I wasn’t first time home buyer. I didn’t find that out until two hours before closing which my my mortgage broker had no idea either. He was clueless or just trying to get the sale. One piece of advice I can give is just go to a real bank. I found out later that my pushy lender was the branch manager. I never received the first two months statements and then got a letter that they sold my loan. -50 out of ten stars. The worst company to work with.

If you think about refinancing your home with Caliber Home Loans, please make sure FLORA ** is not your representative. She called me to offer me a loan; I told her i already chose another lender with a 3.75% interest and she said to me she can give me a better rate of 3.6%. We go thru the whole application and it end up that i had to pay $7k in points to get the 3.6%. Are you kidding me???? Almost 2 two hours of my life waste!! Pulled my credit for nothing, not very happy with her right now. Worst sales person i have ever dealt with!!!

I refinanced my home in September, 2019 with the same lender which is Caliber Home Loans. I was told that I would be getting my escrow money back at closing however they conveniently shorted the final payoff amount to the amount I had in my escrow account. Which means they took my escrow to make up the difference so that I would not be getting a refund. I never received a final payoff amount from the title company or lender so I took the closing documents for the gospel (good news). Fourteen hundred dollars will not make or break me but the fact that more than one person lied to me makes my blood boil. As a retired Marine, integrity is rooted in every Marine. So you can imagine how I might feel when violated.

I got a home loan with Caliber through a brokerage. Caliber reached out to me using my personal phone number, but asked for my husband. At first they refused to tell me who they were. I got the name of the person speaking to me only. Once she finally told me that it was Caliber, I told her I was ready to set up payments. Even though she has my phone number and I'm on the loan, she claimed I wasn't authorized to to talk about the loan. I asked to speak to a supervisor, which she also refused. I told her my husband doesn't have time to set up payments. She didn't care. I see why this company needs a brokerage to sell people their services. They lack common sense and customer service skills.

I had the displeasure of dealing with Kyle **, Karrie **, and Sun **. I was trying to refinance my VA home loan but ended up just quitting in the end, because another day I didn't have to deal with this team's deception and broken promises, was gonna be a good day in the end for me.

This company is horrendous! Not only was my insurance canceled TWICE due to them not paying it in the only two years I have owned my home. I just received a bill from the property tax company stating we are DELINQUENT! They never paid that either. I am months ahead on my mortgage and have never been late. This is absolutely an outrage. I would never recommend this company to anyone.

Scam, No return calls, ran my credit without asking. I was working with Margarito. I paid him $700 to work on my husband and I credit back in 2018, nothing happen. He only put more harm into my credit. Then spoke with Iris. She did take time and told me what I needed to work on, but never heard from neither of them. 8 months later I get a text from Margarito asking how is my credit!! I paid for his services no results!!! Before that Iris never returned my calls. Now I'm working with another company.

I refinanced our house and just realized Caliber charges $3.50 to make my payment online. It doesn't matter if you are making your payment early. They will charge this fee. I have had several mortgage loans in the past and this is the first time I have had a company charge me to make my payment online. I'm guessing someone up top did the numbers and figured they can collect a lot of additional money if a majority of their customers make their payments online.

BUYER BEWARE!! Do NOT use this company for your mortgage needs. They have screwed me over and over. First they took so long with the beginning process and paperwork that I wound up with a higher interest rate than originally quoted. Then, 6 months into my loan THEY called ME and offered to refinance my loan for a lower interest rate, thereby reducing my payment - with NO MONEY DOWN. I initially worked with Donald ** who ASSURED me this would be done. I had to shell out the money to have my home re-evaluated. Next thing I know, I'm getting phone calls that they wanted $8000 for closing! I told them to review the phone conversation where it was discussed that it was no money down. They didn't want to hear that.

I do not pay real estate tax and have a VA loan. Caliber insists they hold escrow on my homeowner's insurance which is less than $2000 per year. Of course, they make an error with the escrow and want to charge me more money. I have never failed to pay any loan on time and have a credit score over 800. Caliber has created a mess where one does not need to be.

I recently refinanced my home with Caliber. I was walked through the process and I wrote down everything I was being told. I was assured refinancing would not impact my biweekly payment schedule I was already on with Caliber. I asked multiple times throughout the process and was assured by every person I talked to I could easily set this up again as my preferred biweekly payments since I was an existing customer. After close however, that's when the web of lies came unraveled. You are treated as a new loan and as I was told "there is nothing that can be done". They were "so sorry" but would not honor what they said before close. This company treats you as a number and does not honor their word. Find another lender. It's not worth your time and hassle trying to figure out the truth. If you're a first time home buyer BEWARE!

Find another lender. These people are clueless. From day 1 it was just positive talk, that everything would be fine, taken care of and was in good condition. Then closing got delayed 3 times for Caliber purposes. By the time we purchased our home we were over it... Then we decided we’d sell, just to find out there is a lease on our property with a windmill company we didn’t know about. This prevented the buyers from getting a loan. Our loan specialist said she didn’t know of any lease. Then corporate tried to cover their tracks and claim they knew about it. There’s a bone to be picked with several parties, but when we needed Caliber to support proof of there being nothing in closing about a lease, they left us high and dry... Find another lender. Wish I would have.

This company is a joke honestly. I spent countless hours on the phone with them after they sold my loan during the sale of my home. It caused me so much headache and still never got anywhere. They misreported payments and then once I found out what they had done I immediately went to working on getting it fixed. “Misty teller id **” made promises she didn’t keep, never called me back, never fixed the misreport, even after admitting she was wrong. I finally got someone from the credit bureaus to help me after they made several attempts for reconcile the mistakes over the phone.

We sent thousands of dollars to recast our loan that required a brokers opinion instead of an appraiser. Caliber's broker appraised our home for $40,000 LESS than we paid for it and kept our money saying we did not qualify. Our property had INCREASED $80,000 according to market research and it took months of numerous phone calls and a threatening letter to their President to expose this practice (because we are sure they do this nationwide) before we got credit for the money sent. We continually get marketing material from them to refinance. Instead we will never do business nor recommend them. The first/original closing was also an incompetent nightmare. I'd score them a minus point so consumers beware.

This is my 2nd payment to Caliber. I don't remember there being a "Transaction" fee when I paid online with my bank account, This time? Same payment method but now a $3.50 charge accompanies my house payment. Wait. What? I went and read the current reviews and people are PISSED and rightly so. WTH is this?! Oh it gets better. I go to change my payment method to debit payment and the "transaction" fee for that was $8.00!!! ! Wow.

Caliber is the most unprofessional, dishonest mortgage company I’ve ever dealt with. We were customers already so we refinanced our mortgage through them. They repeatedly told me lies when we spoke to make sure I went through with the loan. They lied about not having any closing costs, about being refunded for the title fees, etc. I was told that my payment at closing would be for my August 1 payment and that we would not have a payment until October. As soon as we closed they sent me a bill for September. When I made them aware of the error they blamed me and said there was nothing they could do. What kind of a company swindles their own clients! I am beyond disgusted! This company should be shut down.

BEWARE!!! If they sell off your mortgage to another company they will “accidentally” keep taking payment out.. They will also refuse to refund any fees you incur from your bank or new lender due to the fact your account is now closed.. Even though two representatives admitted they screwed up they refuse to refund me the almost $100 I’m out because of them! Will never use again!! Very shady!!!

Bernie Madoff is more ethical and more trustworthy than Caliber. We started working with Caliber almost 30 days before our initial closing date. We were quick to supply the underwriters with every piece of information they needed. The appraisal came in right where we needed it to, and within plenty of time. We signed our CD's and our loan had been processed and approved through their internal "Final Review".

Caliber (fna Countrywide Financial) is a sham conduit for Bank of America who illegally and secretly cash your mortgage payments. Caliber and BOA forge your Notes; internally default loans, steal performing loans from GSE and defraud borrowers at any opportunity they can. BOA does not need your mortgage payments - they need to foreclose you. This is the only way they can cover for fatally damages Titles. Ask Caliber for a copy of your Promissory Note with Assignments - and they will send you a poorly forged document where some non-authorized party will assign it to unrelated "creditor" - in the most unlawful manner.

This will be the first company review I have ever written. I am not easily disgruntled and candidly don't have time for this. However, Caliber is now responsible for the worst customer experience I've ever had. I would recommend you use any other company besides Caliber. Caliber's error costs me hundreds of dollars and many hours of my time. After completing Caliber's convoluted PMI removal process, I was told that they didn't have an appraisal from the appraiser that THEY sourced. Their response? "Tough luck, start the process over and we will be taking zero financial responsibility for our mistake". Usually, these kind of things can be resolved by talking to a manager. Not the case with Caliber, as the manager was unhelpful in answering very basic questions. About 2 minutes into our conversation it became clear that he had no defense for Caliber's failure, but that he was going to remain steadfast insisting I pay for it.

I've been trying to sign up for recurring payments for months now. Every time I click the link on their website to do so, I receive a message that states I need to make my current payment before I can sign up, and that after that's done, I should return to this page to finish registering. After making the payment, I return to the page, and it STILL has the same message. I finally got fed up today and called their 24 hour toll free number and navigated to the information about signing up for recurring payments, and the stupid automated voice directed me back to their non-functioning website. Guess I'll have to call during regular business hours. I wish like crazy my lender had not sold my mortgage to this company. I have nothing good to say about Caliber.

When their online system is incorrect Caliber Home Loans is unwilling to acknowledge and rectify their mistakes. They will always blame the customer and try to make you feel like you are unintelligent. This was done by Cory, Tasha and Tiffany. If you are going to do business with Caliber Home Loans please be aware that they do not work with the consumer regarding issues with their own systems.

Bryan ** has helped us twice with mortgaging our home, and he has been very informative and supportive in the process. He is willing to go the extra mile, even making himself available for after-hour questions and concerns. We have had two positive experiences working with him and his company in Portland Maine.

They refuse to release insurance funds they are holding as mortgagee, because the house has not been inspected for progress. I have been requesting for weeks for them to send their inspector and no one calls or comes. No one at RSB their inspection company returns calls or answers the telephone. If you have a fire or other loss your funds are sent to your mortgage company and it is important they act in good faith to help you restore your home. This has not been the case with Caliber and they have been a nightmare to deal with. They respond sympathetically on the phone but do nothing to solve the problem they are creating. I am moving in a few weeks and cannot access my funds for my builder. I had to take funds out of my content's funds to pay the builder and now need to reimburse myself to move, with my structure funds but cannot get them to release. This has been going on for several weeks.

They had almost four months to work on our buyers loan and still couldn't get it together by closing date. We, the sellers, had to eat 3 more days of interest because they had to move the closing date forward. Unbelievable incompetency!

Caliber is who we have a mortgage with now. We were refinancing with Quicken and we're almost done, on track to close. Caliber called and said someone called for a payoff, and were we thinking of refinancing. I said yes and they said they could beat the cost. I said I was almost done so why risk the one I had almost complete and start all over. I was ASSURED that if Quicken could do it, so could they. And save me money. Even with the savings, I was almost done and did not want to risk it. He ASSURED me that he could make it happen.

The beginning of our home mortgage process with Caliber went well: Lots of promises were made, made us feel confident, he kept us informed, he answered all of our questions. Towards the end we had to fight to get information from him, we had to do a lot of the leg work ourselves, he lied to us about the status of our closing, he kept telling us that our final numbers would go down from each disclosure we signed but it kept going up, we were disappointed in what he charged us in the end, especially after poor service.

The mortgage arranger and her assistant seemed really nice and great to work with but as we got closer to closing it became more and more clear how little they had paid attention to anything. First, even though I had given them all the contact information and even connected them via email with my insurance company, out of the blue they contacted someone else and a whole slew of confusion began. It seemed to be one thing after another like that. Then towards the very end their processor started asking for somewhat ridiculous information. They wanted proof I could work from home/remotely. Okay.

Caliber Home Loans reports inaccurate payment data to the credit bureaus. We refinanced the home and the Caliber Loan was paid off in the same month. They did not report the payoff until the following month and reported the credit history late. They refuse to correct the issue citing “They don’t care. We are no longer customers”. They are NOT customer service driven and should not be in business.

They somehow were able to send me all my bills yet when I refinanced with someone else for a lower APR they keep giving me BS excuses on sending me the money they owe me from escrow. Say it’s undeliverable but when I talked the the post office and they did an investigation they pretty much stated they are lying and never sent it to me. Been arguing with them since April and it’s now about to be July. I’m ready to take legal action. This is so frustrating.

I have never known a company to be so heartless when it comes to their customers. They do not call you back when you request a call back. If for whatever reason the mail takes almost 3 weeks to get there which I don't know why it should when it take 3 days for mail to go from MD to TX. You can't get anyone to go ask a question, investigate loose mail. The only answer you get is, "When we get it we will post it to your account." They have a machine opening the mail so if you add any other paper in there be ready for a delay and know that no one will try to go to the next office no matter how many feet away it is to ask anyone about anything. I have had nothing but bad communication with this company for over a year and it is sad. Lord forbid I ever be late on a payment. They will blow my phone up, I'm sure.

The company may be good, most service representatives I talked to (a lot of time) was pretty good. BUT I WOULD STAY AWAY FROM THIS MORTGAGE COMPANY. They couldn't get simple payment processing right. I will be refinancing will another company as soon as I get a chance. When I send in extra payments to pay off additional principal, they kept applying the extra principal into the next month's payment. Let's say my monthly payment is $2000, if I send in $4000, they would apply $2000 for the current month, and apply $2000 to the next month's payment!!!! So I tried to send in less than double of the monthly payment, say $3000, they apply $2000 for the current month, and then makes the $1000 as a partial payment for the next month!!! And make a note in the statement that my partial payment is not consider completed and I have to deal with it.

I received a quote (in writing) for terms regarding a re-finance. The electronic documents were sent, by them to me, which I signed and returned. I also made an upfront payment of $199 to start the process, which has yet to be returned. The appraisal was scheduled, by Caliber, and I thought the process was on its way to closing. I subsequently get a call from the agent I was working with telling me that his manager has killed the deal because their profit margin wasn't large enough. Albeit they did offer me a much worse deal. Caliber Home Loans lacks credibility and honesty, by definition they are dishonorable. Don't waste your time and efforts with this company!

We went with Caliber due to their excellent customer service, which I experienced first hand, there was never a problem there. We paid more for a rate vs. the market average so we would have excellent customer service, that was the pitch we were sold, and that they would be our mortgage holder for life. We were told they would never sell our loan. They lied. We have near perfect credit... Our loan was sold within 30 days of the purchase of our home. I would rather have horrible customer service and pay tens of thousands less with another company as my rate would be lower than pay more over 30 years, be lied to, having great customer service for 30-60 days. I would rather use Ditech going forward, and that's saying something.

I gave my mortgage company a 2, because they've made several errors over the past 3 1/2 years that I've been a customer. For example: They calculated my escrow incorrectly, they charged me fees, which I did not incur, and a customer service rep actually hung up on a friend who was trying to help me!

I have not missed a payment. I look at my credit report 10 missed payments. They are one of the worst companies I have deal with. That lie lower my credit score. They bought my mortgage from Beneficial. All these companies will not let you stop paying them. I am sorry that I borrow money from Beneficial. They all are cricket. 2015 was supposed to be my last payment. They sold my mortgage to Caliber Home Loans.

Consumer Affairs, New York State Banking Department, and every channel of news organization should help put this Bank out of commission. And given fines chronically for harassment. April 24, 2019. You're late one day and the phone calls begin each and every day. You receive extra mail from them because of it. Being Late. Even though you pay a late penalty they still become unbearable to many in the New York State area. I have not in my adult life ever witnessed such harassment in my life. If a Mortgage Broker ever refers Caliber to you run the other way. They are a disgrace. They should be sued. I hope they go Bankrupt. They are the worse Bank period. Unbelievable stress they cause for being late 48 hours past the due date. A real Horror for any human to put up with! CONSUMER AFFAIRS ZERO TOLERANCE-CALIBER SHOULD BE FINED A BILLION DOLLARS!

What a HORRIBLE company. DO NOT GET A LOAN WITH THEM. THEY TRASHED OUR CREDIT RATING. They changed our monthly payment and did not inform us, then penalized us when we continued to make our payments every month as agreed. It should be illegal for a mortgage company to up the rate without having confirmation from the customer. In this case, they began to erroneously credit our monthly mortgage payments to "principal only", to mark our account as delinquent, and reported us to the credit bureaus as "delinquent" all the while we were making our monthly payment as agreed as we had for years. Now they are saying they cannot correct the incorrect crediting of our payment. This is horrific.

Christian ** at Caliber Home Loans understands "Customer Service". He made a complicated application and approval process seem simple, AND he's a great guy to boot!! I am not about writing a bogus review. We just closed our home loan and purchase today in Dallas. Do yourself a favor and call Christian first. It will save you a lot of money and headaches in a restrictive government regulatory environment leftover from the lax lending practices of the 2008 recession. You most likely will not find a better choice among residential lenders! We will use Christian ** again as well as refer him to our family and friends! On a scale on 1-10, yes he is a 10! Stuart & Marilynn

They have a long wait on phone for personal service and seem only to be recruiting new loans. They post checks 25 days after mailing and when you call to find out and stop payment - thinking the check was lost - they find it and cash it. Right hand doesn't know what left hand is doing. Nonbank lender.

DO NOT USE CALIBER HOME LOANS!!! I have had the worst experience with them! Their rates are high but the worst part is dealing with them in regards to an insurance claim. So, the second week I moved into my house, we had a major issue. Geico Home Insurance was great to work with and mailed a check immediately! However, because the amount was so high, they made the check out to myself and Caliber Home Loans. I have had the repairs completed for months. Caliber is being beyond ridiculous with their nitpicky process and paperwork. They are hoarding my insurance money!!

I was referred to Caliber Home Loans due to the low amount I was financing for an investment property. I completed my application accurately. When I received the Docusign document it was full of inaccuracies. I explained this to Nick ** of the Bethlehem office who told me that I needed to sign it or we would have to start all over again, although I explained that this could be construed as mortgage fraud. Then unbeknownst to my realtor, I received another document to sign that changed my 3% seller assist to a 2% seller assist with no communication whatsoever. My realtor had no idea where it came from.

Caliber bought one of my home loans. I had noticed they didn't cash my payment. I tried to call but it is nearly impossible to talk to anyone! I emailed but first you get a auto response saying it will be 5 days until they get back to you. In actuality they never get back to you! So I tried numerous times again to call after almost 30 minutes on the phone before speaking to anyone. I explained my situation and was told there is nothing they can do. My check was there but not completely ran through their system for over a week!!! I haven't ever ever had a late payment! Basically I was told, "So sorry. Nothing we can do!" I will never ever do business with Caliber again!!!

Charlie from Caliber Home Loans went above and beyond to help me purchase a home. He is an expert with FHA loans. While other loan officers will give you pre-approval letters, at the first sign of an obstacle they will drop you. After I had given the earnest money for a home, a previous loan officer wrote me a email that made me think I had no chance of getting a home. Another loan officer after my contract was accepted by the seller, just stopped returning my phone calls without any explanation, prior to this he was calling me almost every day. The seller's real estate agent had to sent him an email to which he answered he was not able to give me a loan.

The home loan went through nice and fast 2 years ago. BUT,- every year by March they take my payments $800 more. WTF is this?!! After figuring out myself the first time they did was the problem with home insurance. Which I paid and they paid. So NEVER PAY on your own and let the mortgage company take care even if Geico keep calling you. They told me it’s $800 more for 12 months. That’s is $9,800 more than ever. My wife almost fainted... I try to explain to operator on the phone it. That’s was a dead end... She could not comprehend this...as they are momos bunch of dumb ** who can only read what’s on the screen. This is still ongoing situation and I’m not gonna pay the $800 extra. My taxes went up $34 more. That’s that and not $800 more a month.

Load process was delayed because of them being late getting me documents. Thought about switching mortgage companies then, but had already taken a hard hit on my credit. Finally get the mortgage signed, and receive the paper bill for my first payment. Went online, set up auto pay. Received a scheduled payment confirmation, then an actual payment confirmation than a "thank you for your payment" email. Then the payment was reversed four days later. Didn't get an email, phone call, message or warning of any type. Found out by investigating why the payment hadn't been taken out of my account.

Was okay till now, they totally ** my escrow calculation. My mortgage payment is going up 30% because of a supposed shortage. I can’t wait to refinance with someone else. Go elsewhere, these guys suck.

As a new homeowner I had questions, when I tried calling, I either could not get someone real or I would get someone unempathetic on the phone. It was always so hard to communicate with them, not to mention their website is just as unhelpful.

Don't use them...

This is pure PMI and escrow fraud. We paid for a BPO estimate that said our house dropped over 10% - ya right! This is just blatant fraud. Also they increased the escrow AND never paid for flood insurance - another case of fraud. Guess these mortgage companies aren't making enough off the interest so they've turned to escrow fraud. Just keep in mind CALIBER HOME LOANS is the new Wells Fargo, you'll hear about in the media in a few years.

We have been with Caliber for 2 years. They are less than helpful. I have never had challenges with home loans, you pay on time no problem. Well that is not the case. For the past two years, the escrow amount continues to climbs, you pay yet there is still a shortage. Call about removing PMI and they want to refinance the house, asked for customer service, they want to send an appraiser out and have you pay for it. I can't wait to be able to move on and I am so disappointed.

When we refinanced with Caliber in early 2016, our title company miscalculated our insurance and property taxes. We refinanced to a rate of 3.375 from 3.575 APR for a savings of roughly $350 per month on our payment. However, we received a letter from Caliber in early 2017 that our mortgage was going up $900 per month to cover the depleted escrow. Now that we are caught up (2018) our payment went back down but is just over $100 more than it was before we refinanced and over $450 more than our refi payment. So we paid 8.5k to refinance to a lower rate and pay $100 more per month.

The process of receiving our loan through Caliber was originally seamless. We were excited to work with what we thought was a great company. Now I want to move just so I can use a different mortgage company. First there was the check we sent them, since their online pay through their phone app is like something out of the early 2000s. Money was never taken out and received a late fee saying they never received it. Then there was the autopay. After the check fiasco I went on their website and set up autopay. Mind you I have autopay set up on almost everything of mine with absolutely no problems. The first of the month went by and the money wasn’t taken out. A few days later I called them and was told they were having a problem with Chase bank and not to worry, they’ll be taking the money out shortly. Another week goes by and I get a letter in the mail saying I provided false information and was going to receive a late fine.

I'm giving Caliber a 3-star review ONLY because I haven't had to actually interact with their customer service. Although, after reading reviews from others, I sure hope I never have to contact their customer service. Caliber bought the loan from the company I originally purchased my house from. It was a seamless transition and I had no problems creating my online account.

I have been contacting them for months, promises of calls back, none received. I tried online submission thinking I may get a response that way, nope same auto message every time. "Thank you for contacting Caliber Home Loans, Inc. We received your inquiry on 1/22/2019, and wanted to confirm that we’re working on your request. If a reply is necessary, we will respond to your message within 5 business days of the day we received it. Please do not reply to this email address, as it is not set up to accept incoming mail. If you need immediate assistance, feel free to contact us at 1-800-401-6587 between the hours of 8:00 am and 7:00 pm (CST)."

We had a major hail storm in June 2018. Homeowner's covered 20k. Mailed checks into CALIBER. Work has been done since November. All work has been approved by city and they still have not released checks to contractors!!!!

If I could give 0 stars, I would. Unfortunately my home loan came from Caliber. My house flooded during Hurricane Harvey without flood insurance and I turned in paperwork to be considered "forbearance". This was done so that I could use my monthly mortgage payment to rebuild my house. All was well until I received a note in the mail saying my house was not under "foreclosure". I have been fighting with them ever since. Their customer service is the absolute worst!! I cannot get anyone on the phone who has a clue what they are talking about. They will not answer my questions and they will not let me speak to a manager.

I refinanced with Caliber and have been trying since I refinanced to set up a bi-weekly payment to no avail. I was told it was easy but they keep changing the goal post. First, I needed to do my first payment to be able to set this up. Then I needed to be more than 31 days before the next payment was due. I was 37 days ahead, and now it is two months in advance. Worst customer service I have encountered.

For a period of half a year, Caliber Home Loans has continued to be the very definition of a horrible corporation for my family and I. We took a home loan from them, and believing that they would be a good company, were utterly baffled when red flags just started flooding into our lives. Every time a bill arrived, they take money out of our bank account before we even "pay", charging us a late fee in the process. For example, when the Bill arrived on the 1st, the company charged us on the 28th of the month before. These late fees still happen even when we checked into our bank and saw that the transaction was completed days before the due date. This happened for months. We also paid thousands in principals that did not make it through.

We had not planned on purchasing a home for several more months, but when a property suddenly became available we decided to move forward and take a leap of faith. The mortgage on my previous house had been sold to Caliber and they had been fantastic, so we decided to apply for the new mortgage through them.

I have been trying for over 2 months to change my bank account to make my semi-monthly mortgage payment. I tried to use the online banking system. No success. I tried calling MULTIPLE times. NO success. I was finally able to change it today after monitoring the process for MONTHS. Now I only had the option to pay MONTHLY. Now I cannot utilize the semi-monthly payment process unless I pay a month in advance. Even though my payment was made today. So if you get a loan with Caliber don't ever try to change your bank account.

Ease of closing, perfect. Willing to work with you. Service AFTER the closing? Horrible. They will botch your escrow account. Don't trust them. Go somewhere else. They don't resolve any issues, promise callbacks but it never happens. You're on hold for HOURS on end, and get passed back and forth between their tax dept. and customer service.

Veteran Home Loans - Let me start by saying if there was a way to give a 0 stars I would. As a Veteran being furloughed I am very disappointed with Caliber. After multiple calls and false statements by each rep., I am being forced to miss payments with no help. PLEASE DO NOT USE CALIBER HOME LOANS. PLEASE TAKE MY ADVICE!!!!

Where do I begin? The nightmare we have experienced is unreal. We were given a short term restructure. We did not have to pay 2 months payments, and then resume. They have now reported 10 30 day lates, which is untrue. Trying to buy a new house now is a nightmare. They claim they never sent the letter saying we can skip 2 months. We have never been late on any other payments. They don't know what they are doing, and now claim stupidity basically. Stay away from them at all costs.

My mortgage was unfortunately purchased by this company. The worst experience of my life. When finances were getting tight due to reduced hours and some medical expenses, we requested a restructure. After several months, we were given an option to not pay 2 months mortgage, and then resume. In very small print, it indicated this may be reported to the credit bureau as 2 missing payments. We accepted and then paid as agreed. We ended up selling our home to downsize, and now are looking to buy a smaller one story. Turns out that they are now reporting 10 30 day late payments. Unbelievable. In my payment history, it shows no late fees. Long story short, it has caused us not to be able to purchase a home until Oct of this year. When I called them, they have no clue. Totally worthless company. Stay away from them at all costs.

Seems like I am piling on as my concerns have been noted. Caliber charges a $3.50 fee for making an electronic payment (Who does that? Most companies want an electronic payment). When you send a check other than the exact payment, they mess up the additional principal and take the full amount toward principal without crediting toward the payment. I was able to get the first one corrected. I called on the second one and couldn't get the rep to understand. I asked to speak with a manager and she refused. Obviously not good customer service. I would love to refinance with a different company, but rising rates have made that impossible. So, I will eat the monthly electronic payment fee, pay additional principal to pay my mortgage off as fast as I can, and warn others to not use Caliber. Unfortunately, my loan was sold to Caliber and I didn't have a choice... Others do.

So you read all the review and you need to make your choice about which bank to go with, I had 3 home in my life and I dealt with 6 bank, not by choice the banks sell your loan or do anything they want with your loan once you sign the documents just so you know they are all bad. Caliber home loan are the worst to my opinion because they manipulate the escrow account, they take money that they should not touch and do whatever they wants. In the bank world they call it a fraud but you can't do anything about it, they raise my payment by 33% after a year and half and nothing I could do about it but take my loan to another bank and pay anther closing fees, I have to do that.

We have used Vicky ** and her team for 4 years now and my family and I are extremely satisfied and happy each time. Vicky and her team are knowledgeable, experienced, fast, friendly and very professional. They were on top of every detail related to our loan and kept us updated on every step of the loan. That's why I highly recommend them for their mortgage services. That’s why my family and I will continue to work with Vicky and her team for future real estate investments.

I’ve been with them for years. But when I cancelled the payment information and removed all account details from my bank. I was still charged. That’s terrible. How and why would you keep someone’s information when clearly they removed it from your service.

4 freaking months, jumping through hoops and after closing documents signed and notarized. Underwriter adds MORE unreasonable stipulations. Caliber needs to train underwriters better and be upfront and honest with customers. Never will I recommend or use Caliber EVER! If I ever close I will immediately seek another lender!

Long story short, I called Caliber for over a month trying to get them to disperse money from my escrow to pay our taxes and I ended up having to pay the taxes out of pocket in order to avoid having liens filed against my house. If you’re trying to decide between two mortgage companies that have similar rates, don’t choose Caliber. A few months after we closed on our new house I received a tax bill. When I called Caliber I was told that they pay our taxes automatically and that I didn't need to send them our bill. I mailed them the bill anyway and assumed that it was taken care of.

The underwriting process is a joke at Caliber. All they do is check boxes and have no clue how to read your income taxes. I have a credit score of 800 and I am put 30% on a home loan and they turned me down so I went to another company and they gave me the loan. Horrible company and underwriting.

I had my home severely damaged by the recent earthquake. I was hoping that the bank would allow me to freeze the mortgage by placing a few payments on the back. They instead said the assistance is to freeze a mortgage for three months, but then it is all immediately due once the three months are over. I am not sure how this helps people at all. We are paying thousands of dollars and I am not asking not to pay my mortgage. The assistance seems horrible and now I may just let the home foreclose.

I worked with a loan consultant named Scott. He was so lazy, useless, and rude. I sent him all my documents, but he insisted he never saw them. He gave me a quote when he didn't even look at my tax returns. I asked him questions on the phone, but extremely rude and impatient on the phone. I do not recommend them.

My husband and I used Caliber Home Loans to finance our first house together in 2016. My husband is a veteran so we opted for the VA loan. Everything was great until after we signed our loan and were informed a month later the VA kicked it out because the finance amount left $1.00 off the loan. Our loan officer called to tell us that we had to refinance our loan in order for the VA to accept it. Three months later we did just this after several failed attempts in signing because of name misspellings. A year later, we received a letter in the mail explaining our homeowner's insurance with Esurance had expired.

We were purchasing an investment property that ended up being more expensive than originally anticipated. Caliber Home Loans of Alexandria, VA assisted us with the home loan application that took one week longer than the initially scheduled closing date. A few days after closing we received a truly offensive and nasty e-mail at 6am in the morning accusing us of submitting a negative review of their performance. We never submitted a review of any kind to anybody. After several e-mail exchanges that followed, the misunderstanding was cleared but by then the damage was already done. We have never encountered such hostility and brazen accusations for something that we haven’t done. The e-mail sent to us was insulting and personal. If you are looking for a good mortgage company seek elsewhere. It was fascinating to see people show their true colors after they have been paid.

I experienced amazing customer service from Tom **. When I came to Caliber Home Loans my credit was nowhere close to the ballpark needed and Tom helped me set up a plan to fix my credit score. Less than 6 months later I was able to be approved for a home loan. Everywhere else I went they would tell me no and never offered me steps to take to help me. Tom took his time and worked with me and I am forever grateful for that. Thank you Tom **.

Overall good company. Maintenance department can’t deal with extra payments towards principal at same time as monthly mortgage payment. Aka paying extra towards principal at same time. They screwed this twice and this month actually set it as 3 payments for December. Each a mortgage payment, escrow and interest... Yes 3 payments for 1 month. Another time they spread it out over three months. Vice, apply the current month's payment towards, 1 month interest, 1 month principal, 1 month escrow and all extra to principal. Now this is not something new to my account, I have done this for past year and twice they screwed it up. Now I get to call them to unscrew their screw up. Just send a separate check for principal only listed.

In 2017 Caliber Home Loans pulled my credit 4 times in one week! I opened a Better Business Bureau complaint when they wouldn't acknowledge their mistake. Finally they promised to fix their error and remove the hard credit pulls from my credit report. Today I see they are still there!! I'm opening another complaint. This company is terrible!!!!

Received 2 letters of approval provided everything they asked for in a timely matter. Five weeks later flew to new City for closing and still not ready. No call from them, heard from Title co that closing would not happen on time. I did a cash closing instead as I was in town to sign and start remodel on property. I contacted another lender when I returned home and received loan and funding in 14 days with no problems. I would not recommend this co. I received a letter that my loan application was denied. I called them and said I was not using them anymore a day before closing. I have called them at least 5 times to talk to someone about this and cannot get thru to anyone. New Bank was very professional and timely, glad I found someone else.

I have been with Caliber Home Loans for a few years now and I have had a very positive experience with them. Last year we were affected by a hurricane and Caliber went above and beyond to assist and accommodate us and I will be forever grateful. I have never had any issues with them, and they have always been kind and caring.

Terrible! We did my first loan with them after being advised to use my husbands VA to keep free cash so we could sell current home later. We were told we could take the proceeds and RECAST the loan- this was a lie but we did not know it until we took our $266,000 proceeds and gave it to them- they don’t recast Va Loans. So we're stuck with a Mtg paymentt of $3000 for a Mtg of under $150,000. We returned to them as the loan officer- Omar- told me he would not need tax returns or documentation as we had just closed with them. This was all lies- we paid for Appraisal- and played the wait game as Sanger (I think that is her name) continued to ask me for all of this documentation which supposedly was not needed.

Bill ** and his team were excellent throughout the entire process and made our 3rd move in two years a great experience. We will definitely look to use Caliber Home Loans on our next move and will pass along Bill and his team every chance we can provide to a family relocating CONUS.

I have a home mortgage with them since 2016. I have already refied 3x and ended up with this Company as the buyer of my Previous Mortgage. Every 6 months I get a call from them, with bait and switch tactics, and usually they are very rude. I got a call on 11/01/18. Starts off; "We can lower your Payments and save you money". I ask, "Ok, do you have my Rate in front of you?" (I know it 3.45% Fixed 30 yr.) Then they change their tune, & say, "Well your house has equity, and you can do a cashout." I say, "I want to lower payment not raise." Then the Employee gets rude, and I ask them to stop many times, & they won't stop, then get Angry at me! This is bad Practice for a Company. Stop the bait and switch, stop the Deceive tactics! I'm ashamed to have them as my Mortgage holder.

I will start by saying their customer service staff is very unhelpful, they lie and I hope they never have to experience what we are right now. They send you a letter that they are willing to help you so you contact them five time to be exact, they say we have to fax paperwork to you, five times they say there is no signal but yet the fax machine is receiving faxes all day, give them another fax number, "Oh sorry there is no signal, that fax has been receiving faxes all day too, what a shame today was your deadline sorry for your luck." Have a good day, they say! Thank you Caliber for all your help, not shame on you Caliber, what comes around goes around.

I have contacted Caliber 5xs by phone and 6xs by email. An escrow analysis was completed. They noted a shortage. I mailed my $380 payment with the recommended coupon. They then applied the payment to the principal and not ESCROW. They factored in the shortage by $50 into my current payments. All the contacts I have had with Caliber result in no change to my mortgage payment. It took a month to transfer the shortage payment into my ESCROW which did not change my monthly payments at all. Additionally it still displays as a shortage. I have surrendered to the fact that they are clueless. I will be refinancing with Chase.

Wendy handled my loan and was wonderful. She was clear in the process, answered all questions immediately and made me feel like my loan was important. She also had a very quick turnaround from initial paperwork to closing. I would recommend her to everyone!

The entire process went very smoothly. No hiccups whatsoever. The loan was approved and processed in an extremely timely manner which allowed us to close quickly. It could not have gone better. We were very satisfied when all was said and done.

The staff was great and super easy to work with. They responded right away to any of my questions and went above and beyond to help me purchase my first home. I would gladly recommend their services to family and friends.

Super Experience - online form submittal - made the experience great and the actual closing - while lengthy was professionally handled. Thank you! This experience was recommended by the Realtor and was well appreciated. I am still waiting to see how the automatic payments work, but if this service like any previous ones works as well - it will make this transaction great and very much appreciated.

Caliber Home Loans was there every step of the way to help me understand what I needed for the process and what I would be getting from their services. They were able to help me better understand things that not even my real estate agent knew about. They were truly a great help and I do recommend them to everyone I know.

My first experience with the mortgage system of the United States, and I can say that a good experience full of learning and satisfaction, I can fully recommend this institution, I hope that my future activities can be done through this bank.

Find another Mortgage company, Caliber is only concerned with taking your money. This is my third house and my worst experience. Caliber was the case for 90% of it and continue to be a pain to deal with. They are continuously adding charges and my Mortgage keeps increasing because they did not do their job in the beginning. As well they hold onto excess cash that they overcharge you and neglect to tell you. The recent increase is for monthly payments. Unless you do AUTOPAY they charge you 3.75 every time you want to make a payment. They just decided this without regards to what I would like to do or how I take care of my finances. Will be switching and refi to a new company as soon as I can.

My loan was sold to Caliber shortly after I bought my condo just over a year ago. I received repeated notices that the company would buy insurance at my expense if I did not provide documentation of condo insurance. I went to the website and updated as requested. There was no response except more notices stating that insurance would be charged to my account. I also faxed/mailed/made multiple phone calls and Caliber still charged expensive insurance my account. The insurance I bought was $200. Caliber's was $700. The only explanation that I could get was that the copy of my insurance was not legible. Interesting how Caliber doesn't bother to ask for a copy.

I refinanced my home after a divorce. My experience was fantastic. Betsy ** was very compassionate and patient with my questions. The process was very easy and communication was immediate. I would certainly use her again for my next buying experience!

We applied for a mortgage through Caliber who was recommended by our builder. We were preapproved for a 30 year loan and 5 days before we closed were told we needed to come up with 20k or go to a 15 year loan almost doubling our payment a month. When we questioned why we were told the loan officer pulled our credit 11 times in the last few days. We were forced into taking the 15 year due to the timing. Just this month we found out Caliber paid another customers bill out of our escrow in the amount of $48,000. This company is incompetent and unethical!!!

My mortgage was sold to Caliber Home Loans. During Hurricane Irma every customer svc person told me a different explanation. These people are not knowledgeable in their jobs. Overwhelmed & tired of dealing with them. They tell you they will call you back and they don't. No promise they told me has been met as yet. One year anniversary coming up and I want to get a divorce. They suck. Very bad experience.

They do offer the ability to pay over the phone and online, but as you would expect from a smaller shady company, they have a little inconsistency that can screw you over. I've had many different lenders and all of them always considered the payment made the date you actually make the payment. However, if you pay online, they don't count it paid until it drafts from your bank. So, if I go online today (14th), which is a Friday, and my due date was the 15th, they won't consider the payment made until the Monday! That is really horrible. If someone happens to need to push out to the end of their grace period, that could cause a late fee.... when they technically paid within the grace period. Just seems like a shady way to skim money off their customers. However... if you pay over the phone, they count it paid immediately. SMH.

Very grateful for Caliber and all their work to help us get our home, but it was confusing to talk with a different person every time we called or emailed, and frustrating to have to explain our situation over and over again. Their work was great and we always recommend them to people, but a little disappointed about that aspect of our time with them after having the misguided impression that we were working with one of them in particular.

I have had the worst time with Caliber. I had to report them 3 times already to the BBB, They lie, give false information and then wont accept accountability. They put me in a modification all signed paperwork was completed. I signed the agreement they confirmed that they had received it and then 3 months into making payments I find that I'm in foreclosure, not one phone call or letter was received. When I finally got in touch with them to find out was going on they said they never got paperwork. Now they are telling me to do another modification. They are scam artist and this was their way of taking my home from me.

I think it's ridiculous that Caliber now charges a $3.50 fee to make an additional principal payment online. Caliber states that this fee commenced on July 1, 2018. Never in my life have I had to pay to make a mortgage payment online. Shame on you, Caliber! I would think you would want to make it easy on your customers, but evidently not. On top of it I am signed up for Bi-monthly payments which I thought would greatly accelerate a reduction in principal over the life of the mortgage. So even though there is suppose to be no pre-payment penalty - Caliber holds the first half of your payment in suspense until they receive the second part of your payment. So they're keeping your money and not benefiting you with a reduction in interest charges.

I had a fantastic experience with Caliber and Ron **. I would recommend Caliber to everyone. My representative was at my closing and everything went smoothly. I was kept up-to-date throughout the whole process despite it being a very busy time of year for home purchases.

Overall, I am pleased to have finally been able to complete the process of rolling my Home equity Loan into my Mortgage Loan. My interactions with both Matthew ** and my Loan Processing Officer, Ashley ** were outstanding! Whenever I had a question or concern they both made sure to address my issues, especially Ashley who I dealt with the most!

From the minute I began the pre-approval process, I knew I was in great hands with Peter ** at Caliber. The entire experience through closing was nothing short of organized, clear and prompt. I highly recommend Caliber, Peter and his amazing team to handle all of your home buying and mortgage needs.

Denise ** was amazing helping me through the home buying process. She made everything very clear and was available at any time I needed her. She really made me comfortable and helped me through my frustrations as we went along. She and I were able to get everything done in 27 days!

Caliber Home Loan is the place to be. Great team, great people. Above and beyond, by far the quickest, easiest and stress-free. Very professional, efficient team. Mason is fabulous, extremely helpful, got us the best rates possible!!! Very happy with our experience. Would highly recommend Caliber Home Loan, Inc.

My wife and I was very please with the way they handle our loan. The process was easy to understand. I would recommend them to all my friends. Nice and friendly, easy to understand. My agent was good at explaining the process.

I had an excellent experience with Caliber Home Loans. Specifically with Michelle ** and her team. As a first time home buyer I was a little overwhelmed and needed some extra handholding. Michelle and her team explained everything thoroughly and were immensely helpful in getting me just the right mortgage loan. I highly recommend them and should I decide to buy again in the future, I will definitely go back to them.

We worked with Joseph ** and Verenice ** to secure a mortgage for a home purchase. They were both very diligent in keeping us informed and comfortable throughout the entire process. Their instructions and requests were very clear and timely. The whole process took less than 30 days. Amazing!

Caliber helped finance the purchase of our new house. Kim was very easy to work with, and her team was very responsive when we had questions. We would recommend working with Kim to any of our friends or family should they need a mortgage in the future.

At Caliber Loans they helped me so much great customer service always available and great communication. Always there for anything any day any time. I had a issue with the first home I wanted to buy and I got all the support I need from my bank and my agents as well. Especially Casey and Ron and Eddie towards the they were very important on this. Thank you very much.

Chris ** and Amanda ** were incredible to work with from start to finish. We met Chris at open house. She and Chris worked together to show us multiple houses, working around our busy work schedules. They answered every question we had about the home buying process, and many questions that we did not even think to ask. They were supportive throughout the offer process and all the way through to closing, then helped us celebrate after we officially were in our new home. Highly recommend them to anyone looking to buy a home in Yakima area.

We had a very good experience with our first home purchase. David was very patient with us and was always available to answer questions about things I didn't understand. I would recommend Caliber home loans to any veteran who would like to buy in Colorado.

I was extremely satisfied with the service I received from Caliber Loan. My loan officer Jeff **, was very professional and attentive throughout the entire process. His assistant, Kevin ** likewise was very professional and attentive. They kept me informed on each step of the lengthy process. If I had any questions, they were quick to respond and provide a satisfactory answer to my inquires. I got the impression they were genuinely concerned about my interests and they were able to secure the loan in a reasonable time frame as required by the home builder we used. I have nothing but praise for Jeff ** and Kelvin ** of Caliber Loans.

Renato and his team were great to work with and I would recommend them to anyone! They went above and beyond! They answered any and all questions we had and always got back to us in a quick manner. Amazing experience!

I think it's ridiculous that you charge a fee for me to make my payment online. Never in my life have I had to pay to make a mortgage payment online. Shame on you, Caliber! I would think you would want to make it easy on your customers, but evidently not.

Great company that goes above and beyond to help you get approved! Very thorough and timely with all the paperwork! Highly recommend! Barbara is sure to keep open communication and always is available for any questions or concerns! Her team is an A+ loan company!

Ben and the team were super helpful and patient with me throughout the entire home buying process, especially considering this was my first time ever buying a house. I've worked with another company before, but ultimately put off the process for a year because I was so intimidated. I would definitely recommend them to anyone I know looking to buy a home. Thanks for making me a homeowner!!!

Scott handled our mortgage and everything was great. Any information we wanted was provided. Our concerns were taken seriously and we were reassured throughout the entire process. I would definitely recommend Caliber Home Loans to someone looking for a new house.

This is a loan for the purchase of a house at **. All promises were fulfilled exactly as scheduled. The coordination between the loan team, headed by Ms Rebecca ** with Ms. Carolyn **, Nicole **, and cash as the title team is exemplary.

Rich ** and associates at Caliber were really helpful both when we originated our loan and when we refinanced. It seemed like they were actually looking out for my best interests. I highly recommend the folks at Caliber Home Loans!

So far, my experience with Caliber has been excellent. Personal attention to details, in particular by Carlos **, has been highly comfortable and very professional, as well as with the insurance agent and the law office who made the closing.

Excellent team. Very knowledgeable in the business and able to help me buy a home in a timely manner. No matter your situation they are able to explain clearly what you need to obtain a mortgage that is tailored to your specific needs. I recommend this team to anyone who seriously want to buy a house and close smoothly. Thank you.

I enjoyed working with Tony and his team. I would definitely use them for future transactions! They went above and beyond from beginning to end and even after! Tony was sincere with every call and email. He treated me like family!

Everyone at Caliber went above and beyond communicating and explaining the whole process to me. This was my first home purchase and they made me feel comfortable with the largest financial decision of my life to date. They answered all my questions and spent as much time as I needed on the phone making sure I was complete understanding the process. Since closing and moving in they have continued to stay in touch.

I had a great experience with Caliber Home Loans. I also LOVE that they continue to service your loan and dont sell it off like many other mortgage companies. Steve ** walked me through the entire process and his loan processor was also great. Very competitive rates and fees! Give them a try!

My husband and I recently went through Caliber for our new home loan. The ease we had with signing documents through e-mail and calling or texting our lender... I don't think we could have asked for anything more. We always received top-notch service from our mortgage lender Charity ** and her staff. I will recommend all my friends and family who are considering purchasing a home, to reach out to Caliber first!

Richard ** and Cindy ** were a pleasure to deal with. They made the process very smooth and easy and I would definitely use Caliber Home Loans again if the need arose. I've already recommended Caliber to a friend who is also buying a house in Delaware.

Vahe ** was an amazing loan officer. He was very knowledgeable, precise, respectful and responsible. He was able to approve our loan within a week. He had great customer service and was prompt. He was available at all times to assist if we needed him. He was a pleasure to work with and definitely will recommend him to family and friends. And hope we will be able to work with him again in the future. He is an asset to Caliber Home loans. The company is lucky to have such dedicated and talented employee.

I'd not heard of Caliber Home Loans before but mostly because I don't house shop very often. Everything was explained interest detail and the revolving communication door was working perfectly. I'm very happy with the outcome and continued information emails.

Was very pleased with the service I received from the Caliber during the recent purchase of our home. The loan staff I dealt with were courteous and professional at all times and made me feel that they were watching out for my best interests throughout the process.

I worked with Tammy ** for my mortgage loan and she was extremely helpful in guiding me through my home buying process. She was always responsive to any questions that I had related to my mortgage loan. Additionally, she sat down with me at the closing table and helped address any lingering concerns. I would highly recommend anyone in the northern VA area to have Tammy work on their mortgage loan.

Could not be happier with our experience using Caliber Home Loans. Philip was prompt and made sure all of our documents were in on time and guided us smoothly through the process. Highly recommend him to anyone looking into loan options.

Jon ** and his team were amazing and I could not be happier with the experience. As a first time home buyer, they made the whole process extremely easy and I always felt like I could reach out to them if I had questions or concerns. They were very personable and walked me through each step, who each person on the team was, and how they'd be assisting me throughout the process. I would absolutely recommend them and will definitely use them again in the future.

Brett is amazing the process was very easy. We closed earlier than expected which was a plus as I had renters waiting to move in. I would work with Brett again in a heartbeat. This is the second loan we have worked with Brett and the first time was as positive as the second. Our real estate person also said he would recommend Brett to his clients as well.

They were very helpful in getting me approved and making the process easy for me and my fiancé. Michael and Matt were there with me throughout keeping me updated and making sure all necessary documents were handed in on time so there was no issue during the close. Great staff very friendly would definitely recommend.

Your whole team was excellent and very efficient. Every step of the process was clearly expressed and smoothly transacted. Keep up the awesome customer satisfaction and I do believe you need greater networking since you do a really good job with communication skills.

I would like to express my highest recommendation for all areas of service provided by Caliber Home Loans, specifically loan officer Inez **. My entire experience was exceptional. As a busy professional, I appreciated that Inez respected my time and operated with such accurate efficiency. Everyone at Caliber maintained the highest level of integrity and service during the lending process. Inez and the team worked tirelessly to find the best loan and rate. My questions and concerns were always promptly addressed. The communication provided by the Caliber Home Loans is second to none. It is without hesitation that I recommend Caliber Home Loans!

It was a joy working with Debbie ** and Angi ** in the Walnut Creek office. Debbie was always available and answered our questions quickly. They made recommendations to make better decisions. And both seemed delighted to support us in buying our retirement home.

Hands down one of the easiest experiences we have had as adults. There was hardly any stress attached during the whole process. Duke and the Cs made everything easy. Would recommend anyone to use them for the home purchases. All the paperwork was easy, the paperwork submission was easy, everything was explained well enough.

We had the best experience with Caliber! Jamie ** is the absolute best in the business. She keeps you informed with every single thing she’s doing and has her assistants in the know as well. She’s always working, even after business hours. That shows a true love for what she does. She helped us so much and this was the most effortless buying process we have ever had. Next home purchase will go through her again, hands down the best!!

They were able to get me approved when others just said no. Thank you for helping me purchase my first home! Mark did an amazing job at helping me find a solution. I had spent weeks working with another lender that just couldn’t get it done.

Very pleased with everything. Appreciate all the help and advice given. Very patient with us. Had forgotten all the paperwork that was involved. Guided us through the entire process. Kim came to our settlement to meet us and said we were a pleasure to work with us. Excellent service.

We purchased a money order to pay for the mortgage. Caliber Home Loans has stated they didn't receive the money order. We provided a copy of the cashed money order and their processing department said that wasn't their endorsement. (FINE). We then pursued Western Union to file a claim for the 1306.00. The only thing that has held up is CALIBER. They were unwilling to send us a document stating they did not endorse the money order. Their respond was even worst "Well I don't know what to tell you"!

My loan was a unique case. It was difficult to get a response from the Mortgage Loan Originator at times. Although she was helpful when she responded it was a very dark and uncertain path to closing. I found that I got more help from the Mortgage Processor and she explained details that I didn't understand. I was happy to finally close on the house and get it put it behind me. Only to find out that weeks later there has been miscommunication between my insurance company and Caliber. I now owe almost $800 to the insurance company because the amount was not in my closing. Neither Caliber or my insurance will admit the error belong to them. I am now stuck paying the difference. Defiantly a memorable home purchase I will not forget.

Great team of people at Caliber who helped me get all needed documentation together and helped me through this complicated process. I was very overwhelmed at this process due to buying my first home, but everyone the team was great in showing me the way through this experience.

I would first like to start out by saying how truly amazing this place is. My husband and I purchased a home, and Caliber Home Loans was so very helpful, professional, friendly and just plain awesome through the whole process. Our loan officer, Hope **, her assistant Heather ** and I know she is not at the Rock Island building, but our processor, Lia **. These ladies ROCK! We are extremely lucky to have such a wonderful team of ladies and we are forever grateful for all their hard work and dedication. Caliber Home Loans in Rock Island, IL is a wonderful place.

Ian ** at Caliber was great... From beginning to end Ian walked me through step by step until the day we closed!! I would recommend Ian and the Caliber team to anyone looking to purchase a home. Ian was able to simplify and explain anything I wasn’t completely sure about.

This was my second mortgage through Caliber. Their entire team was responsive, knowledgeable, professional and friendly throughout. Everything was handled promptly. They answered all of my questions and made the transaction so smooth that it eliminated any concerns. I would highly recommend their services. They were stellar!

Customer service from start to finish was exceptional!! Our mortgage was complete in thirty days. Kudos to Fran and Tracy. Friendly, knowledgeable and professional. Went above an beyond to assist us. Caliber was awesome. Would recommend Caliber to anyone. Extremely pleased with everything.

I applied for a home loan with Caliber Home Loans, I was approved and looked for a home, was told have an inspection done on house, the appraisal. Went all the way to closing and was told by title company lender didn't submit paperwork. Lender asked me to have my car refinanced to better help me get the loan approved, then asked me to pay a past creditor. I wasn't able to get refinanced and lender never called me back. My Realtor talked to lender to lower loan amount, lender agreed and realtor asked "with this lower loan amount will there be any more problems to get approved," lender said, "No problem. This amount is good and he will get approved."

I would recommend Chris **. He was helpful, friendly and always there if I needed to ask a question. He made things easy, quick and I'm so glad he was there to help me. He went above and beyond and I am grateful.

Overall I was pleased with my experience with Caliber Home Loans. My loan consultant (Al **) was very good in his role. He kept me informed of my options, and we talked regularly throughout the process. All was definitely the best part of my experience with Caliber.

Eric and team were great every step of the process. Explain things clear and understands our needs. From pre-approval letter, to getting us the rates, and locking the lowest rate to funding the load. It was pretty smooth. Will do business again in the future. Thanks.