
Caliber Home Loans Reviews
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About Caliber Home Loans
Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.
- Quick process from application to closing
- Branches in most states
- Offers free financial education resources
- Low-down-payment programs
- Loan rates and fees not available online
- No home equity loans
Caliber Home Loans Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 28, 2016
Caliber Home Loans, and especially Linda ** and her group, were exceptional. I had not purchased a home for many years. They kept me informed of each step and the status of my loan. They were very professional and a delight to work with. Thank you!

Thanks for your feedback, Laurie! We aim to provide the best service to our customers. We hope you're enjoying your new home!
Reviewed Nov. 27, 2016
Caliber was able to close my loan quickly and with little interaction from me. They provided a great 30 year fixed rate, knew what they were doing, and didn't ask me for the same paperwork multiple times. This was so much smoother than my last lending experience.
Reviewed Nov. 27, 2016
It took 5 months do get a home refinance done. It should have taken 6 weeks. The whole process left me frustrated and upset. I had to make numerous phone calls and emails to push this forward then had to reschedule the closing a few times.
Reviewed Nov. 27, 2016
We are very happy for the accomplish of our first home. It was a very challenge process but at the same time educational for us our first investment. Nothing like the great team that made it happen, you have a very delicate touch to deal with the details and challenges. We are very thankful on God for letting us onto your path. Thanks for all the retouched and inputs that you did to made it happen. I can't thank you enough. God bless you!!??
Reviewed Nov. 26, 2016
Bret ** is amazing! He had the patience to explain everything until we understood it. He was always prompt to reply and even came to my signing! Being a first time homebuyer, I truly felt supported through this entire process!
Reviewed Nov. 26, 2016
Like pulling eye teeth. Started off good, then got passed off to another agent, then another agent. Went back to the original agent. Finally got what we needed. Then tried to set up payments and now we're back to square 1 again.
Reviewed Nov. 25, 2016
So very helpful and responsive. They helped through every step of the process and answered all our questions so we could understand. We would definitely recommend Caliber to anyone buying a first time home or any home buyer. Thank you Caliber for all your help with making our house our home. You guys are awesome.
Reviewed Nov. 25, 2016
We were very satisfied with the way our agent worked with us on our new build home loan. She was extremely personable and knowledgeable. She kept us informed all along the process. We would use Caliber again and recommend them to family and friends.
Reviewed Nov. 25, 2016
The people of Caliber Home Loans were very helpful in helping me close on my house in under 2 weeks! They were efficient, knowledgeable, and very friendly! My calls or concerns were returned in a very quick manner. Becky ** and her team members are the BEST! I would strongly recommend them to my family and friends for all of their home buying needs!

Georgia, thank you for taking the time to share your Caliber experience with others. We hope you are enjoying your new home!
Reviewed Nov. 24, 2016
The staff at Caliber Home Loans was very helpful in getting me my new home. There were a few setbacks but they were very reassuring that they would be able to get it done. I would highly recommend them to anyone looking for a new home. Thanks again!
Reviewed Nov. 24, 2016
It was a great experience, the customer service and professionalism are terrific. I am very happy with all the process and expertise. They responded all my questions very quickly and I was able to understand all the different stages in the purchase process. I will absolutely recommend this company.
Reviewed Nov. 24, 2016
Caliber staff were so helpful and supportive during the entire refinance process. The staff worked to find the best rate for me and to close on time. We completed all the forms online and Caliber then found a title company that came to my home to sign the final paperwork. Talk about easy! Caliber is the best!
Reviewed Nov. 24, 2016
Rebecca and Michael ** were so knowledgeable, helpful, and "On the ball" with my loan. They walked me through the entire process and made it stress free. I completely trusted them and they got things done in a timely manner. I am so thankful for the both of them. I wouldn't want to work with anyone else.
Reviewed Nov. 24, 2016
I had a great experience purchasing a new home with the help of Caliber Home Loans. Keith was extremely helpful and easy to talk to. He always kept me updated throughout the process and was always available to talk at all times. I would highly recommend them!

Thank you for your feedback, Lauren! We are happy to hear we were able to provide the level of service you needed! We hope you're enjoying your new home.
Reviewed Nov. 23, 2016
My mortgage adviser Mr. Jeff ** was very professional and helped us along the stressful process of purchasing a new home. He kept us well informed of the interest rates and what we should be looking for before we lock our rate. I would highly recommend Mr. ** to any of my family and friends.
Reviewed Nov. 23, 2016
I thought that Caliber Home Loans did a great job on my loan for my second home especially Mark ** as my go to guy. They were very organized and efficient on getting all the paperwork together for me to sign. I truly recommend them for you new home loans.
Reviewed Nov. 23, 2016
Thank you for making our loan go smoothly and painlessly! Everything was timely and the communication was great. We felt like we always knew where the loan was in the process. Thank you Caliber for the great experience and the happy ending!!
Reviewed Nov. 23, 2016
It seemed as though everyone made a good and wholehearted effort to make everything go as quickly as possible. I greatly appreciated that. Communication was very thoroughly efficient with the use of email and when necessary a phone call was made. The impression that I had of my loan officer and the company was of only the best regard!
Reviewed Nov. 23, 2016
Erez is the perfect person for his job. Erez worked with me as a mentor, guide & friend. Because of him my American dream came true. He made my first home buying so easy. It was easier than buying a car with his help & advice. GOD BLESS HIM.
Reviewed Nov. 23, 2016
I would recommend this team to help with your new home buying. They are fast, honest, and transparent. This team is top notch. Throughout the complete process they kept me informed. Tammy did a great job of reassuring me that everything was ok. Good customer service is hard to find and great customer service is harder. I would say that the Team at Caliber Homes is in the "Great" category.
Reviewed Nov. 23, 2016
Very pleased with the service from Caliber. Robin ** is amazing, helpful and accessible. She was quick to respond to any questions that I had during the purchasing process. I will recommend her services to everyone! It was such a seamless process. Thank you!

Tavis, thank you for taking time to share your positive experience. We aim to provide the best service to each customer. We hope you're enjoying your new home!
Reviewed Nov. 23, 2016
I had a great experience with these great people. They made everything very easy to understand and were infinitely patient with me. I would and will recommend Caliber and these professionals to anyone looking for financial help in any matter. Thank you for your support.

Thank you, Kenneth, for taking the time to share your feedback on your Caliber Home Loans process! We genuinely appreciate it and hope you're enjoying your home.
Reviewed Nov. 23, 2016
Kevin and Jerry were great and easy to work with. All paperwork was uploaded and I was able to upload or email everything to them except the IRS Transcripts. They got everything done super fast, and they worked hard to get it done fast.
Reviewed Nov. 22, 2016
Both my wife and I are very pleased the Evansville, Indiana staff and the professional, speedy, and quality contacts necessary for the application and approval of our condo mortgage loan. Our sincere thank you to all involved. We have already recommended the company to another couple.
Reviewed Nov. 22, 2016
Jolene ** and her team are my heroes! I was deep in the home-buying process with only 21 days to go when my lender told me they would not be able to close on time. My realtor suggested that I contact Jolene, and she assured me from the start that as long as I got her team everything they needed, she would make closing happen on time. Everything was going smoothly until literally the last day... when my seller told me "they" couldn't close on time! Jolene and her team jumped into high gear, keeping me updated on everything going on, getting everything primed and ready to go so that when our seller closed four days later, we were able to pull off a simultaneous closing and get into the house the same day. I can't recommend this team enough. Caliber and Jolene are amazing!

James, we're so happy to hear your feedback about your process with Caliber! Thanks for taking the time the share your positive experience! We hope you are enjoying your new home!
Reviewed Nov. 22, 2016
It was super easy to re-fi with Jillian's help. Thanks so much! She is great! I would recommend her to everyone I know. Responsible, reliable, ready to help in every issue. Couldn't have asked for more. I'd use you again, Jillian! Would do it again... with her help!
Reviewed Nov. 22, 2016
The Caliber team did an excellent job from start to finish. After having a terrible experience with another lender, it's clear that Caliber can not only handle requests quickly and professionally but also follow through with customers to ensure expectations were met.
Reviewed Nov. 22, 2016
I have now refinanced a previous home, financed a new home, and purchased a lake home with Caliber. The loan officers made the process as painless as possible. The process was also very quick. Interest rates were competitive. One of the best features was that Caliber holds its own loans. I no longer have to go through the hassle of changing my bank payments to new account and routing numbers!
Reviewed Nov. 22, 2016
Initially, my experience with Caliber was fantastic. The process was quite easy and my local Caliber representative was very, very helpful. Even calling the national customer service representatives proved to be surprisingly beneficial. However, my local representative has failed me greatly in terms of providing service after the loan. My payment is increasing significantly next year--almost $650--and naturally, I wanted to know what happened and why this was occurring. Initially, my local representative was very responsive, but it appears some sort of error on his end may have been the reason for the abnormally large increase, and he suddenly just quit responding to me after numerous requests.
We literally went from e-mailing back and forth to him "ghosting" me and not even giving me the smallest of updates. At last count, I believe I had e-mailed him four times without a single response, and I honestly just wanted some acknowledgement that at least my situation was being looked into. Fast forward to today, still no response via email. I've even called his work number repeatedly, and it goes to voice mail immediately after repeated calls. I have the rep's cell phone, and I've prevented myself from calling out of respect for his time, but that's about to change. The fact that I've gone weeks without an explanation and that I'm working this hard to contact my local representative after a significant issue is as alarming as it is disappointing.
Reviewed Nov. 22, 2016
I had a great and quick experience with Chris ** and Danielle ** at Caliber. I would recommend this company to anyone! They fulfilled my dream and helped me through this process! Thank you Caliber, you have an excellent team! You made me and my family's dream come true!

Thank you, Katrina! We appreciate the time you spent to share your feedback. We're glad to hear you had such a great experience with Caliber!
Reviewed Nov. 22, 2016
They will fight for you... They have wonderful plans for people with "Less than perfect" credit, bankruptcies, even repossessions. Give them a call, you will be glad you did. The staff is very knowledgeable & they stay in constant contact with you as things happen, or if they need anything from you. If you call them they Will call you back. If you email them they are right on top of it. I would recommend them to ALL my friends... As a matter of fact I already have.

We appreciate your feedback, Billy! We aim to provide the the best service to our customers.
Reviewed Nov. 22, 2016
Everyone I worked with was knowledgeable and went out of their way to make sure their parts of the process met my needs. I would recommend Caliber to anyone looking to finance their next home. When I ran into some expected issues they adjusted their schedules and did whatever it took to meet the deadlines.
Reviewed Nov. 21, 2016
The staff at Caliber Home Loans/Refinance are amazing. My refinance turned out to be a little more difficult than anyone expected. My loan officer and all the people working with me had to work very hard to get it done and they did. Good follow up calls and communication. Very professional and courteous. They all deserve a raise. I couldn't be happier with all they did. I recommend Caliber.
Reviewed Nov. 21, 2016
I was really impressed with the quality of my Mrs **. She was very informative and always kept me in the know. She made it very easy for me. I've never had a loan processed that was handle this great!! I plan on refinancing other properties with you guys.
Reviewed Nov. 21, 2016
Caliber Home Loans were really helpful in making this transaction happen. They were very precise every step of the way, they communicated well throughout the process and kept us informed about the progress of the loan. Would really recommend to friends and family.
Reviewed Nov. 21, 2016
Mark **, Rebekah **, and the rest of the Caliber team did an unbelievable job on my mortgage. I was consistently impressed by their collectively level of professionalism, knowledge, and skill. I would happily recommend them to anyone in the market for a residential mortgage in this area.

Mike. thank you for taking the time to share your experience with others. We're happy that you had a positive experience with Caliber Home Loans. We hope you're enjoying your new home!
Reviewed Nov. 21, 2016
My experience with my loan officer Lucy ** was amazing. I have recommend her and Caliber Home Loans to my friends. Anytime I had question(s) she was always available and took her time to explained the process so I would had a good understand.
Reviewed Nov. 21, 2016
Our experience with Caliber has been great! Nikki ** was helpful throughout the process and very organized. We are very happy we chose her to guide us in the home buying process!! We will recommended her to our friends and family.
Reviewed Nov. 21, 2016
I would highly recommend Kevin ** and his team Diane ** and Athena **. Excellent customer service. They were attentive to my needs and situation as well as going above and beyond to close my loan in under 30 days.
Reviewed Nov. 21, 2016
We are very happy with the refinance process provided by Caliber Home Loans and especially with the Bob Winston team - great job! They provided status updates every step of the way! They even arranged for us to close at a title company very convenient to where we live.
Reviewed Nov. 21, 2016
Working with Paul was great. He always returned my calls promptly and made sure I understood the entire process along the way. The ease of the portal to upload documents was a great tool. There were no delays and I would definitely refer friends and family to Paul ** and Caliber.
Reviewed Nov. 21, 2016
Overall the experience is quite smooth. I purchased a condo for investment so the mortgage part is my concern. The initial plan is not working since this is an investment condo. Then the originator figured out a second plan with me very soon. That's good part. After I submit the documents, it moves forward quite good. However, at last minute we found an issue that my wife is not in US becomes a blocker which I reminded the broker long time ago and multiple times. Fortunately we figured out a mitigate plan soon and executed smoothly. However, if broker can improve this area and not putting an assumption that the parties need to sign doc will always be available, that will be great.
Reviewed Nov. 21, 2016
We needed a quick closing and Caliber got it done. The customer service and attention we had from our loan officer, Patrice **, and her team, went above all expectations!! I would highly recommend this company for any mortgage needs.

We appreciate your feedback, Melissa! We aim to provide the best service to our customers. We hope you'r enjoying your new home!
Reviewed Nov. 21, 2016
The best company to get your future house from. Go check my man. Alex ** is the best at this company. He's helped me to get my great house that me and my family is thankful about it and I don't recommend any other companion but them.
Reviewed Nov. 21, 2016
Deanna was an amazing person to work with and get through the home buying process with. She made sure to carefully explain every aspect of the process with me. She even explained things multiple times because I needed to hear it more than once. She never got annoyed or upset when I asked too many questions.
Reviewed Nov. 21, 2016
Had a wonderful loan officer who kept us informed and worked at lightning speed to make the process as smooth and quick as possible. Being first time home buyers we were nervous, but Sean ** made it very easy. Will definitely recommend Caliber to friends and family.

Great feedback, Heather! We genuinely appreciate it and we're glad to hear that you're happy with your experience with Caliber Home Loans!
Reviewed Nov. 19, 2016
I'm a current Caliber customer which they have truly exceeded my expectations. Everything with that process went just as smooth as butter. Now here comes the boom... I decided to do a streamline refinance with them and this is where the ** hits the fan. I'm way past livid at this point. If refinance loans aren't a priority for them, they could've - no make that - should've let me know that from the onset setting the expectation whereas I the customer could stay or taken my business elsewhere.
As of this writing, my refinance is past the 30 day mark and I still don't have an idea when I will close. My rate lock is due to expire and I'm at the point where I just want out, but my credit has already taken a hit. I thought that the loan processor had my file like a month ago only to find out that they just got my loan just the other day along with a bunch of other files. WTH!!! No communication with my loan officer to give me a status update of where my loan is at in the process, even when there is no update. I'm the type of person that if you tell me you need for me to provide various types of information to move my loan forward, then BAM I'm on it getting it to within 24 hours (actually within 8-12 hours). Right now as far as I'm concerned, Caliber you suck!!!
Reviewed Nov. 19, 2016
Very friendly and professional. Also so aware for all your needs. Always communicative staying by you every step of the way. Couldn't make my dreams come true if it wasn't for their help. Really appreciate their help. I would go back with them in the future with no doubt whatsoever. Hope they keep up the good work.
Reviewed Nov. 18, 2016
I had the pleasure of working with Laura ** and she is top notch in her field. She was wonderful. She stayed with me through the whole process and explained everything to me and made me feel comfortable with my decisions. I highly recommend her and I have already recommended her to my friends and family. I am so happy she helped me to get my dream home and I feel like I have a gained a friend who I can always count on. I feel truly blessed and it is all because of Laura and Caliber Home Loans.

Thank you, Leslie! We appreciate the time you spent to share your feedback. We're happy to hear we were able to provide the level of service you needed when buying your first home!
Reviewed Nov. 18, 2016
Worked with Susan and the experience could not have been better. From meeting me at the dentist for my convenience to maximizing every aspect of my RE-FI. She had great advice, was incredibly knowledgeable and the customer service an oversight through closing and my refunds of my escrow accounts. Would not go anywhere else!!!

We appreciate your feedback, Michael! We aim to provide the best service to our customers.
Reviewed Nov. 18, 2016
The experience with this bank has been amazing, but mainly thanks to our talented broker Greg **. Greg made us feel confident on accepting Caliber as our home loan. The paperwork was incredibly fast and easy since everything was online. Thank you for such an incredible experience as first time homeowners. Will definitely recommend!

Alberto, thank you for taking the time to share your experience with Caliber Home Loans. We appreciate it, and hope you are enjoying your new home!
Reviewed Nov. 17, 2016
Working with Joy ** during the process was an absolute delight. She was easy to work with and knowledgeable about the process. The only frustrating part was having to work with offices in Bellingham, WA and Pittsburgh PA when we had a Caliber office in Vancouver that was five minutes from our home. Otherwise everything was very simple and straightforward.
Reviewed Nov. 17, 2016
I was not sure if we could ever get refinanced and was a little hesitant when I started the process. I had the best experience with Caliber loans. They helped me through everything and were such a pleasure to work with. I would recommend them to anyone!
Reviewed Nov. 17, 2016
Ed ** from Caliber is a wonderful mortgage agent. He was extremely helpful and very responsive throughout the entire process. I have had many mortgages in my day, and this one was the fastest, easiest, and best mortgage service I have ever had. Great job Ed. Thank you.
Reviewed Nov. 16, 2016
I only gave your company a 4 star because of the Notary... She meet me on time, however she handed me a large stack of paperwork saying "read this and sign where needed, and if you have any questions we will call the company." This was overwhelming, I have refinanced before and the notary would go over the paperwork and at least point out where to sign. My main contact Justin was wonderful, always answering the phone and getting me the information needed. Thanks Justin...
Reviewed Nov. 16, 2016
Sam ** and Caliber exceeded our expectations during our refinance process. He was timely and responsive and helpful throughout. After struggling with Quicken and finding them inadequate I reached out to Sam. He was confident that he could execute and quickly got us set up with a better loan. He even finished by showing up at closing - great experience and will recommend to all those desiring a refinance.
Reviewed Nov. 16, 2016
I truly grateful to have had a more than a capable and knowledgeable loan officer Patty **. Was willing to work with me and my night work schedule being available at odd hours. Very thankful for all the assistance provided in buying my first home. As a veteran I highly recommending Caliber home loan and Patricia **.
Reviewed Nov. 15, 2016
Our experience working with Casey and his team was really top notch. We had previously worked with another lender who was slow to respond and hard to work with. Casey and his team were exactly the opposite. When I had questions, Casey was really responsive via email, phone or text and helped me work through the large load of paperwork needed to complete our application. I've already recommended Caliber to several friends and will continue to do so. We'll certainly be using them for our next home loan as well! Thank you.

Tim, thank you for taking the time to share your Caliber Home Loans experience with others. We're happy that you had a great experience and hope you're enjoying your home!
Reviewed Nov. 15, 2016
My experience with Caliber was nothing short of amazing. Matthew was always available to speak with me regarding any concerns I had, and was prompt in getting all of what was needed to close on my first home. I would definitely recommend them to anyone looking to purchase a home.
Reviewed Nov. 15, 2016
Thanks to Susan ** for all the good work she did. The process was seamless and everything was done within the time frames that were agreed. Susan took us by the hand all thru the process from beginning to end. I will definitely recommend Caliber. Thank you Susan!

Hi Raul. We're delighted to read your feedback about your Caliber Home Loan! Thank you for taking the time to share your positive experience. We aim to provide the perfect service for each customer!
Reviewed Nov. 15, 2016
This company has made the last 5 years of our life seem like nothing when we walk into our new home everyday. We have struggled to get our credit where it needs to be and our mortgage lender has been helping us since day 1. We are so very pleased with the service we have gotten that we recommended this company to our family and friends! Bobby ** is a great person and good at her job. In the beginning I was not expecting to get pre-approved, but within just one visit we were. Then the most amazing thing happened. We are now first-time homebuyers with our children and family. Without this company I'm afraid we would still be struggling. Thank you so much. Best people we have ever worked with.

Johnny, thank you so much for taking the time to share your positive experience. We aim to provide great service for each customer and hope you are enjoying your new home!
Reviewed Nov. 15, 2016
I sometimes think I should write a book about this complete experience but it would be a novel. Until I was put in contact with Caliber I was in the process of giving up more than once. They saved the day, worked for me and I am now sitting in my beautiful new home. Thanks for all your work.

Mildred, thank you for taking the time to share your positive experience. We're so glad we were able to help with the process and are glad that you are enjoying your new home!
Reviewed Nov. 15, 2016
It was the smoothest financing I have ever experienced. Don ** kept in touch with me during the entire process. I would recommend Caliber to anyone. From the initial contact from Caliber asking if I would like to refinance at a much lower rate, to the actual closing, I never felt alone in the process.
Reviewed Nov. 15, 2016
The entire process was much easier than I expected. June ** was very helpful and did her work in a very timely manner making the process go quickly. She was a pleasure to work with and would recommend June ** and Caliber to anyone.

Michael, we genuinely appreciate your feedback and we're glad to hear you're happy with your Caliber Home Loan service!
Reviewed Nov. 15, 2016
Thank you Team Caliber! Tonda and crew take care of business!!! This is my 5th loan and all of them have been done with no hiccups. These people are true professionals!!! I will definitely recommend them to any person looking for a loan!!
Reviewed Nov. 15, 2016
Mason ** is and will always be our mortgage broker. We have now worked with him for 5 years and every time it is a better experience. Jami ** is also a great member of the team - she guides any client through underwriting with ease.
Reviewed Nov. 15, 2016
Jary was an amazing person to work with, he worked hard and late to get everything completed. Caliber has been amazing this far. I would recommend anyone looking to finance a home to use Caliber Home Loans in their search for excellent service and loan needs.

Thank you, Marcus, for taking the time to share your feedback. We're happy to hear you had a great experience with Caliber Home Loans!
Reviewed Nov. 15, 2016
Our loan went smoothly. Jackie let us know right upfront exactly what was needed for the loan. A couple of other things were needed along the way but it went great. We closed on time with a great loan. Everyone in the team were wonderful and kept us posted every week on where we were in the process. Thank you to all.
Reviewed Nov. 15, 2016
My experience with Caliber was absolutely amazing. In particular Tanya ** as she ensured that the entire process was not only effortless on my part but that everything ran smoothly. Thank you for all of your support and amazing service.

Lindsey, thank you for taking the time to share your Caliber Home Loans experience! We are glad to hear that you're happy with your service.
Reviewed Nov. 15, 2016
I'm a first time home buyer and I have heard the buying experience can't be difficult and stressful. My experience was the complete opposite. Laura ** and Reagan ** made the buying experience a breeze. I would highly recommend to anyone in the market for a home loan. Thank you Caliber.
Reviewed Nov. 15, 2016
Caliber took care of every aspect of my refinance of my condo. Most helpful to me was the fact that they explained the areas most difficult for me to understand. The company holding my loan previously displayed no personal touch. They did not call me back when I was exploring refinance. But Caliber did. I would recommend them to anyone seeking home financing.

Roberta, thank you for taking the time to share your positive experience! We aim to provide excellent service during your refinance process with Caliber Home Loans!
Reviewed Nov. 14, 2016
What a great team of people to work with! Everything was taken care of within a month. Lowered my interest rate with little to no effort on my part. I loved Kevin and Gina, they were so attentive to my needs and questions and treated me as if I was the most important person on their agenda!
Reviewed Nov. 14, 2016
It was such a pleasure doing business with Caliber. Mike ** and Brandi ** made everything run so smoothly. I did business with Mike when he was with a another loan company and he did such a great job for me when I purchased my home I contacted him when I was ready to refinance.
Reviewed Nov. 14, 2016
Don ** is excellent in all ways. Wife, Lorna **, Manager Bidwell Title, Oroville, stated process was very easy, fast and greatly appreciated that no appraisal was needed. Don is knowledgeable, very thorough, friendly and communicates in a clear, concise manner. Thank you very much.
Reviewed Nov. 14, 2016
They were really a pleasure to work with, they keep me informed throughout the whole process. Everyone we worked with were very helpful and friendly. I would recommend them to people buying a home. Everything went very smoothly even at the closing. I would give them a five star rating.

We appreciate your feedback, Terry! We aim to provide the best service to our customers and hope you are enjoying your new home!
Reviewed Nov. 14, 2016
Wayne did an excellent job moving my mortgage application along, address all issues with me and other outside parties quickly and efficiently. He is a pleasure to work with and very professional. Wayne has an excellent relationship with my realtor, Nancy ** of Kee Realty in Rochester, MI. I did not have to directly interface with Caliber Loans directly, Wayne took care of that for me, completely.
Reviewed Nov. 14, 2016
Connie and her team at Caliber are really great. They work to make the process as painless as possible and respond quickly to any questions. They've helped us buy our home and then refinance it. We'll definitely be working with them in the future!
Reviewed Nov. 14, 2016
Great team, very professional... Will work with you and guide/educate you through the entire loan process. Great experience. Would recommend them to anyone for home loan... They make it look simple and accommodated to all my request. Great people to work with... Very Happy.
Reviewed Nov. 14, 2016
Jimmy was great and the process was simple. We at first were looking at purchasing a new house and changed to a refinance to remodel our house. Thanks to Jimmy and all his staff for their being flexible. It was quick and simple and they kept me updated weekly.
Reviewed Nov. 10, 2016
My son and daughter in law worked with this company to obtain a mortgage! They were literally dragged through hell and back. They would set a closing date and then extend it. They received a closing disclosure and then all of a sudden it was a no when they were told they were approved. They eventually pulled the loan and had to start again with another loan company. I would not recommend them to ANYONE!
Reviewed Nov. 8, 2016
I was blessed to have Tom **. Tom went above and beyond to help me obtain my mortgage for my new home in Florida. I live in upstate NY so most of the transactions took place via email, fax, texting and telephone conversations. Tom was right on top of everything that needed to be done. When I flew into FL he had everything ready for me. This was the best closing I have ever experienced. Tom ** at Caliber is perfection personified. Thank you Tom **.
Reviewed Nov. 7, 2016
It was a great experience working with Caliber Home Loans to buy my new home. I had great advice and knowledge at every stage of the process, with simple explanations to understand. Thank you. Without any hesitation, I would recommend Caliber Home Loans.

Rodrigo, thank you for taking the time to share your feedback on your Caliber Home Loans process. We hope you are enjoying your new home!
Reviewed Nov. 7, 2016
Our experience with Caliber started with a personal recommendation to a specific loan officer. Jeff was able to adapt to my wife and I's needs in a timely fashion and professional manner. Dealing with other loan companies felt drastically different and we knew that Jeff had our best interest in mind. By providing us with multiple down payment options we were able to select the right amount for our budget and closed in a timely fashion without issue.

Thank you, Benjamin! We appreciate the time you spent to share your feedback. We're happy to hear we were able to provide the level of service you needed!
Reviewed Nov. 7, 2016
We were extremely happy with the service we have received from Caliber Home Loans. They worked extremely hard to get our home mortgage approved and to closing in record time. They were very good and communicating exactly what they needed and any questions we had were answered immediately. Very happy with our decision to utilize Caliber Home Loans.

John, Thank you for taking the time to share your positive experience with others. We hope you’re enjoying your new home!
Reviewed Nov. 7, 2016
Scott ** and the Caliber Home Loans team made this first time home buying experience a wonderful one. Everyone was friendly and answered all questions fast and thoroughly. I have and will continue to recommend Caliber to my friends and family.

Shannon, we're delighted to read your feedback about Caliber Home Loans! Thank you for taking the time to share your positive experience!
Reviewed Nov. 6, 2016
Dawn, Kasahla and Angelica made us feel secure and confident regarding our home loan. They answered all our questions and were extremely organized when collecting our information. The receptionist at the Adobe Office on Alamo Drive in Vacaville went above and beyond to help us resolve an issue when the team was not available. Even Cheryl at the Seattle office was very helpful. Every person to whom we spoke with, and especially the team of Dawn, Kasahla and Angelica were so nice and kind and patient. I would recommend this team to anyone and everyone.

Great feedback, Ellie! We genuinely appreciate it and we’re glad to hear that you’re happy with your home loan!
Reviewed Nov. 6, 2016
We were lucky enough to be put in touch with the Gaylord-Hansen loan team of Danny, Garret, and Heidi. From the first day they went out of their way to answer our every question and concern. Danny did an amazing job of getting and keeping the best loan rate available, Garret was instrumental in getting all of our information, and Heidi kept in constant touch with us through every phase of the loan process. These three have to be the best and most professional team of loan officers we have ever worked with.
Reviewed Nov. 5, 2016
Caliber is doing right by having Wilfredo and Karla on their team! These two are some of the hardest working and respectful people I have met. They helped make me feel very comfortable during the entire process of purchasing a home for the first time. I highly recommend seeking these two out when looking to buy a home. Thanks again Caliber for your dedication to professionalism and high Caliber employees!
Reviewed Nov. 5, 2016
We met Mr. ** through a recommendation of our realtor Jessica ** 8 months ago. At our first meeting with Greg we covered the financial information needed for pre-approval. The pre-approval was provided in two days to our realtor. Mr. ** also shared with us how the loan process would work. We made multiple offer on properties in the San Diego area, each time Mr ** and his crew provided immediate documentation to the sellers. In the end we purchased a property, closed early due to efficient handling of the mortgage. In fact Mr. ** called and recommended we lock that day because he foresaw an increase in interest rates imminently. We are pleased with the whole process and the prompt services offered by Mr. **. His team kept us informed every step of the way, it could not have gone any more smoothly.

Thank you, William! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the high quality of service you deserve.
Reviewed Nov. 5, 2016
They made everything happen as fast as possible. Answered all my questions, explained everything without showing frustration. This was our first time buying a home and they made us feel comfortable and confident. Nearly everything happened virtually so there were no trips anywhere to sign anything until the very end.
Reviewed Nov. 5, 2016
I wanted to share my experience doing my Mortgage through Caliber. I was referred to them by a coworker. Ryan, the loan officer and his assistant Carrie were professional and awesome to work with. They always called me back right away and answered all my questions. They are the best.

Sandra, we're delighted to read your feedback about your Caliber Home Loans process. Thank you for taking the time to share your positive experience!
Reviewed Nov. 4, 2016
I met with Jon prior to meeting with a realtor and I'm very happy I did. He and his team made sure I had all my ducks in a row before I started the process. He is incredibly knowledgeable and very thorough. There were a couple surprises during the process (from the seller) and he kept me informed every step of the way and managed to work things out to my advantage. I went into closing knowing exactly what was coming. I cannot recommend Jon enough!

We appreciate your feedback, Miranda! Thank you for taking the time to share your Caliber Home Loans experience with others. We hope you are enjoying your new home!
Reviewed Nov. 4, 2016
Once our refinance was over we were delighted. Everyone at Caliber tried to do their best on our refinance but because it was a different type of project some new information was not completely known to all parties at Caliber. We were given different answers by different people and had to repeat steps already completed by us earlier. But most of all Caliber did try and support us throughout the complete process. So in the end we are very satisfied with the results.
Reviewed Nov. 4, 2016
We really enjoyed working with Kristen **. She made the experience of buying our first home less stressful and very exciting. She was quick to answer questions and enjoyable to work with. We would recommend her and Caliber to a friend/family member.
Reviewed Nov. 4, 2016
I had worked with Brent on a previous home purchase a few years back so reached out when I was considering purchasing a new home. He was incredibly helpful and responsive throughout the process. By comparison, the "preferred lender" for the new home builder gave inconsistent and incomplete information. With Brent I felt like he cared about me and my family. With the other we were just a sale. We got a great VA rate and closed smoothly and on time.

We appreciate your feedback, Steve! We aim to provide the best quality service for our customers!
Reviewed Nov. 4, 2016
Michelle and her team did an amazing job. Everything was handled promptly and professionally. So glad I went with a local company with local people rather than going with an online company. I could talk to the same people every time and there was no questioning what was going on.

Great feedback, Josiah! We genuinely appreciate it and we’re glad to hear that you’re happy with your experience!
Reviewed Nov. 4, 2016
The team members at Caliber Loans were very helpful and guided my wife and I through this very important process with zero headaches. I will recommend Caliber Home Loans to all my friends that are going to purchase a home in the future.
Reviewed Nov. 4, 2016
The process was smooth and the closing was fast and easy. This is my second mortgage with Caliber Home Loans and I will continue to work with them. The loan officer and processor were knowledgeable and helpful every step of the way.
Reviewed Nov. 4, 2016
I cannot say enough about how amazing Caliber has been in the process of buying of my first home. The employees I worked with were quick to respond to emails, calls, and text. I felt they were good at informing me what to expect in the process. I was also able to close on the original close date.
Reviewed Nov. 4, 2016
Paul ** helped us all along the way with our home loan. He was extremely helpful and had by far the best loan for us. We had shopped around with a few other brokers and direct lenders and none of them could even come close to the loan we ended up getting. We couldn't be happier with Paul and Caliber Home Loans! Paul's email signature says, "Earning the reputation 'my lender for life' one client at a time." And that rings completely true for us. Caliber will be our first call the next time we need financing!

Daniel, We’re delighted to read your feedback about working with Caliber for your home loan!! Thank you for taking time to share your positive experience. We aim to provide high quality service for each customer!
Reviewed Nov. 4, 2016
Very good experience. Matt worked with us through all issues and we were able to purchase our home. I hope when I sell our current house I can refer the people who buy it to Matt for help with their financing.
Reviewed Nov. 4, 2016
Throughout the Loan process, the assigned Team was very helpful and professional. Always willing to answer your questions and guide you appropriately. They maintain communication all the time and we get to the closing in the proposed date. I would definitely recommend this Company to my friends and family. Continue doing a good job.
Reviewed Nov. 3, 2016
John ** and his team bent over backwards to help my family to get a lower interest rate. They were courteous and efficient. Saved my family $225.00 a month. Would recommend to other family and friends. Thank you very, very much.
Reviewed Nov. 1, 2016
This team was awesome... Ken and Audrey are the best... They worked very hard to get my loan through. Audrey was great at anticipating what paperwork I was going to need and seemed to be one step ahead of the underwriter. They were also very helpful because I had so little time during the day to do things and would do whatever it took to make it happen.
Reviewed Oct. 31, 2016
Joshua ** in the Akron Ohio branch was very friendly, professional and easy to work with. He followed through every step of the way explaining as we went. He made up the slack where others failed even when it wasn't his responsibility or error. I would highly recommend Josh and Caliber Home Loans.
Reviewed Oct. 30, 2016
Loan process was excellent. Jeff had excellent followup and was available 24 hour per day if we had any questions. I would recommend Jeff and your company highly. Our approval requests were made simple. One thing I'm still considering is taking out a second just for emergencies. If fees were low I might do it. Thank you for handling my loan in such an outstanding manner.

Dan, Thank you for taking the time to share your experience with Caliber Home Loans. We aim to provide the best service to our customers!
Reviewed Oct. 29, 2016
All went well. I don't have forty words to write. Joe ** handled the paperwork. What is else to say? Joe is a fine person and does his job well. Joe should just continue his current work ethics and he will go a long way in life.
Reviewed Oct. 28, 2016
Everyone I dealt with at Caliber were very nice and helpful in getting this loan pushed through with the short amount of time they had to work with. I would recommend them to anyone that was looking for a new home.
Reviewed Oct. 28, 2016
I had a very good experience with Caliber Home Loans. My loan officer was very hands on and kept me informed every step of the way. I was very satisfied with the service I received. I would recommend them to anyone!!
Reviewed Oct. 27, 2016
I was referred to Marcy and she was so helpful and made the whole process a breeze. I'm very impressed with all the services. I did this all electronically and it was a breeze. The best home refinancing experience. I will be back for my next loan.
Reviewed Oct. 27, 2016
After three failed attempts to finance a unique property (foreclosed, reverse mortgage, estate, farm), Caliber Home was there to save the day. John ** made us feel as if we were his only client. It was an effective, personal, and competent transaction. They had the answers to questions not yet asked. I fully recommend this company to my friends, family, and any other person that needs a quality lender.
Reviewed Oct. 27, 2016
Paul was an excellent partner through the loan process. Great job!! He was attentive and supportive throughout. I highly recommend Paul. It was a lengthy process but Paul never showed any frustration. I was impressed by that! Paul is phenomenal!
Reviewed Oct. 27, 2016
I am very grateful to have had the experience I did with Caliber Lending, Mr. Jared ** in particular. My situation wasn't what would be considered usual, but Mr. ** worked with me to ensure that the process went smoothly - constantly keeping me informed of what was going on, reassuring me when concerns arose, and doing everything in his power to make things happen with minimum effort on my end. I would recommend him, and Caliber Lending, in a heartbeat.
Reviewed Oct. 27, 2016
Melissa ** was wonderful. She was available, friendly, and knowledgeable and we would definitely recommend her... She answered all of our questions from the mundane to the most knows. Melissa brought a sense of security for my wife and I and provided guidance throughout the process which isn't always fun.
Reviewed Oct. 27, 2016
Very easy and very informative about all the detail thru the whole process. Will sure tell our friend and family buying in the future. Brian was great. Thanks a lot for all the help you did. Achieving our goal to purchase dream house.
Reviewed Oct. 27, 2016
I made the first call and got a grumpy old man who was no help. I made a second call in the same day and a nice lady helped me, resolved my issues and was pleasant. The old fart should be dealt with and the lady given praise.
Reviewed Oct. 26, 2016
Yes I am glad with my loan in 2 years will remove the PI insurance. Thanks. Also my loan officer that I trust did a good job, very efficient person, let you know all the situations in the loan, telling you every step of the loan. Therefore I will trust him at all.
Reviewed Oct. 26, 2016
Was a very challenging experience for me but thank God it went through with the help of mr. Rick and Matt. Thank you guys, standing there with me by me, even when I was frustrated and didn't want to go through with it anymore. Thanks for all your effort and for pursuing me to hold on or anything there so everything could go through with flying colors. Thank you guys one more time for being you.
Reviewed Oct. 26, 2016
The process was fast and John ** and his associates did a great job. Everything was disclosed to me before I signed anything. I would definitely recommend this company to a friend or anyone else that is looking for a great mortgage company.
Reviewed Oct. 26, 2016
Our loan officer, Victor **, went above and beyond in keeping us informed and walking us through the entire process. If at any point we had questions, he was quick to reply with a good answer. All loan refi's should be as easy as this was for us.
Reviewed Oct. 26, 2016
Everything was handled very professionally and in a timely manner. All correspondence was done electronically which is soooo... convenient. Chris, my loan officer, was very helpful and knowledgeable. He handled everything and I didn't have to worry about a thing. He explained everything to me step by step throughout the whole process. It was a very pleasant experience. In fact I have already recommended Caliber to my brother who is looking to refinance his home.
Reviewed Oct. 26, 2016
The service that Caliber gave me was outstanding. They answered every question and explained every detail so that I understood the entire process. Everyone at Caliber is knowledgeable, professional and very helpful. I would happy to recommend and use their service again. Thank you very much.
Reviewed Oct. 25, 2016
Lisa ** was the face of Caliber Home Loans and she made our home purchase wonderful. She had endless energy and delivered everything that she said she would do. Her temperament added to ease the nervousness that can accompany home buying. I will highly recommend Lisa to my friends and acquaintances. Thank you Lisa.

Thank you, Douglas! We appreciate the time you spend to share your feedback. We're happy to hear we were able to provide the level of service you needed!
Reviewed Oct. 25, 2016
In a world of where salesman will tell you anything and promise you what ever to get your business. It is refreshing that Caliber and its personnel work with you and help you with what will be one of the largest decisions in your life. Thank You Caliber!
Reviewed Oct. 25, 2016
I recently moved to Georgia and was renting a home. The home was sold in a foreclosure and I decided that I should buy. A friend knowing my situation recommended Belinda **. I called her and told her my situation. She asked for all my information and I sent it over. Within two days Belinda and her assistant Kayla responded to me with a pre-qualification letter. They answered all my questions and concerns and were very thorough. Towards the end I needed to move up the closing date because of my living situation. Belinda and her team made it happen and my closing went off without a hitch. The closing attorney and seller stated they wished all their closings was so smooth. I would definitely recommend Caliber Loans! They helped with all my concerns and made sure that everything was in order. They will definitely get referrals from me.
Reviewed Oct. 25, 2016
Shelly ** and her team at Caliber Home Loans did a phenomenal job of guiding us through the loan process. Anytime I had a question she was able to break it down into terms that made sense and this helped alleviate a lot of the stress that normally goes along with purchasing a home. I never had to worry about the status of the loan because they kept us in the loop at every step and were always available for questions. As things progressed I really appreciated that Shelly kept her word and always delivered documents exactly when she said she would (and submit them almost immediately after they were provided). The excellent service even extended beyond us.
On the day of closing both realtors were talking about how great Shelly was at staying on top of things! Fast forward a few weeks after closing and I get a call from Shelly who just wanted to check up on us and see how we were doing! The next time I am looking for a home in this market Shelly and her team at Caliber will be the first call that I make!
Reviewed Oct. 25, 2016
From the get-go, Tony **, Glen ** and Melanie ** were outstanding. The process was incredibly smooth and transparent upfront. It wasn't until close to closing that our processor began requesting a signed CD from the sale of our current home, being a simultaneous close, (which according to our local title agent, is not ever provided being that it does not ever reflect the terms of the transaction not being handled by Caliber aka the sale of our current home), we had been advised by our realtor and title that the estimated settlement documentation should have provided Caliber with what was needed. This nearly resulted in wire not going out in time and my family being without a home for an extended weekend. Thankfully, Melanie and Jamesa (the closer), (as well as the UW, whose name is escaping me), worked together flawlessly and got wire out just in time.
If I were an uneducated borrower, I would not have known who to involve to make the funding of my loan possible that day and could have potentially cost me a lot of unnecessary expense and resulted in a negative experience. I feel that the processor should not have been requesting a title provided document from the borrower, no matter their industry aptitude. I feel very fortunate for Melanie, Tony and Jamesa's hard work that avoided that situation.
Reviewed Oct. 25, 2016
Working with Caliber was a pleasant experience. I thank Carlos ** and Sandra ** for their help and professionalism during the refinance for my loan. I would highly recommend them and Caliber to anyone who is thinking about financing a home. Thank you.
Reviewed Oct. 25, 2016
Great service overall. Would highly recommend Craig and Jessica. Very informative and communicated well throughout the process. I would choose their service again without hesitation. Great staff of people. Our loan closed right on time. They take the time to make you feel comfortable.
Reviewed Oct. 25, 2016
We had a GREAT experience with Caliber Home Loans. The process was explained thoroughly and the Team was very knowledgeable. Our loan officer Todd ** was awesome and always available when we had questions. I would recommend Caliber Home Loans to my friends and family.
Reviewed Oct. 25, 2016
The process overall was great. There was a disconnect on some information on the closing cost amount and also had to go to Denver to get a check last minute as my bank is not local. Outside of that, great and organized process.
Reviewed Oct. 25, 2016
We have gotten two mortgages through Caliber, both times we received STELLAR service. I knew exactly what I needed to provide and when. They even proactively let me know that I'd need to make some minor improvements on my property prior to obtaining the loan so that everything closed smoothly.
Reviewed Oct. 22, 2016
I would like to commend Sean **. He is by far the most professional and knowledgeable mortgage broker I have ever seen, and I used to work in the business. He was prompt, professional and always there for me throughout the entire process. A true expert and I will recommend him and Caliber to everyone one I know!! His assistant Rosie just as good!!!

John, thank you so much for your feedback. We are glad that you are happy with the level of service for your Caliber Home Loan!
Reviewed Oct. 17, 2016
These jokers are worse than the Florida jerks who preceded them! They violate laws with impunity, give you the runaround, take their sweet time responding, and then when they finally do respond, their letters are extremely unhelpful and riddled with spelling and grammatical errors. Time to take them to court.

Terence, We’re sorry to hear about your recent experience. We sincerely apologize and would like to make it up to you. Our team will contact you privately to begin resolving your issue.
Reviewed Oct. 11, 2016
I originally did my Home loan with Bank 34 who then sold the loan off to Caliber Home Loans upon completion of the loan and purchase of property. I understand that is a common practice. No big deal but Caliber not only cashes post dated checks upon receipt but they don't even have the courtesy to inform the payee that there is an issue with the payment. Then to boot add a $30 fee to the loan payment. As for their customer service, their automated phone system is difficult to navigate. I had to use a menu that had nothing to do with my issue in order to get to a representative. I have done many loans, unsecured and auto loans, and never before had I had such issues. The companies I have dealt with in the past have contacted me if there was an issue with the payment but not Caliber Home Loans Incorporated. I intend to refinance with someone else as soon as possible.
Reviewed Oct. 10, 2016
I was a victim of identity theft with CIT Financial. It was removed from my name and case dismissed. Caliber Home Loans took over CIT Loans and then proceeded to discharge debt against me for a loan that was identity theft. I have reached out but not 1 department knows who to connect me with so they can fix.

We appreciate the opportunity to address your situation, Jennifer. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you within 2 business days.
Reviewed Oct. 7, 2016
My wife and I recently bought our first house in Bend, OR. Michael and Rebecca ** of Caliber Home Loans made the process easy and kept us informed the whole way through. It was like working with friends because they made us feel welcome and cared for. We would highly recommend them!
Reviewed Oct. 5, 2016
My father passed away and I held a property in joint tenancy, but was not on the mortgage. Attempted to obtain a mortgage loan through them and after almost 90 days working with them, was asked to produce Probate Documents that don't exist since we are not in Probate. I was then asked to have my brother write a gift letter stating he gifted money to me, which was false as my brother was a signer on an account with my father and wrote out a check for my share of my father's estate. This company is irresponsible and should not be allowed to do business in MN if they don't know the estate planning laws here!

Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us, and we will use it to improve our services. We’ll reach out privately to begin resolving this issue.
Reviewed Oct. 5, 2016
Carl ** is one of the best loan officers I have ever dealt with. He was always patient, friendly and courteous. I would recommend Caliber to anyone looking to purchase a home. I also like the fact that Caliber does not sell their mortgages but rather they keep them and service them for the life of the loan. You don't get that very often any more.
Reviewed Oct. 4, 2016
Customer Service calls disconnect automatically due to a technical difficulty today 10/4. Really? No one can answer a phone call, no backup... Really? I tried to call my local office to hear that they are only originators, please call servicing... So, no customer service available. I called to find out why my mortgage payment had not been automatically withdrawn as in all the previous months since its origination. I discovered that if you change anything about your automatic withdrawals it deletes the previous automatic withdrawal and treats you as if you have a complete new one. This is an old and dated approach to updating accounts... on top of having to wait a day for the payment to post.

We’re sorry to hear about your recent experience with our Customer Service department. We value your feedback and the chance to resolve any issues that our customers may have. Customer service has been made aware of your review, and someone will be contacting you.
Reviewed Oct. 4, 2016
I worked with Kim and she was great to work with! She was quick in handling my loan and with any concerns I had, she was more than happy to address it. At closing it was challenging for us to close on time because of some hiccups we had but she helped us all the way and we ended closing early! Thanks Kim for working with us and helping us through the process of buying our home and yes would definitely recommend Caliber.
Reviewed Oct. 1, 2016
I had a great experience with Caliber. My loan agent was friendly and he answered all my questions. The timeliness of the loan was as promised. I was informed of each step of the process.
Reviewed Oct. 1, 2016
We were very hesitant about buying a home. Though it was complicated and very time-consuming, like any big purchase item experience, we feel we got the best service and outcome. They were very knowledgeable, helpful, courteous, and patient. With their expertise we were able to buy our home with a 203k loan.
Reviewed Sept. 30, 2016
Particularly happy to work with Glenn ** again to accomplish a refinance on our VA loan. Everything went smoothly and my wife and I appreciate the ease and convenience of online doc review. Thank you to Caliber for the classy veterans challenge coin.
Reviewed Sept. 30, 2016
Caliber Homes was awesome. They turned our nightmare into a beautiful dream. They really work hard on your behalf to get you in your home. We are so grateful for all their help.
Reviewed Sept. 29, 2016
I had a great buying experience with Renee. She was friendly, prompt, and informative the entire 1.5 years I worked with her. She willingly accepted all my phone calls even while helping your child with homework. She was great!
Reviewed Sept. 29, 2016
I recently purchased my first home and Caliber is my mortgage holder. I dealt with an extremely nice lady by the name of Laura **. She was extremely nice, helpful and very timely in her responses. The process was more tedious than I had imagined but she helped make it easier by answering every silly or stupid question that I had. The entire experience ended up being a marvelous one all around. I plan for this to be my first/last/only home, but, in the event I would ever look for another, I would definitely use Caliber Home Loans and Laura again. If you are looking for a mortgage, I recommend this company!!

Daniel, thank you for taking the time to share your Caliber Home Loans experience! We hope you're enjoying your new home!
Reviewed Sept. 29, 2016
Caliber Home Loans generously worked with us when we moved to the area last year and bought a house. We recently refinanced our home and was happy to work with Caliber Home Loans once again. They made it easy and convenient to get all documents submitted and signed and it all happened in a very timely manner.
Reviewed Sept. 29, 2016
We had such a great team. From the senior loan officer to our processor. They could have more helpful. If anything was needed they were quick to let me know and quick to return emails. I had no problem getting a hold of anyone through the whole process. They were great following through not wasting anyone's time. Worked great with our realtor. I couldn't be happier with Caliber Home Loans for making our dream a reality.
Reviewed Sept. 29, 2016
The guys at Caliber are most professional bankers I have met, I am grateful to them for making my dreams come true. They managed my anxiety with calm. Communicated the requirements with accuracy. They provided information on everything, how to get my credit score up, how to find the right property, options, and alternatives... everything. Thank you Caliber Home Loans.
Reviewed Sept. 29, 2016
Mr. ** helped me in so many ways. He worked with me for 2 years, instructing me on how to position myself to obtain my dream. At closing, both Realtors agreed that everything went so smooth because Caliber does top notch work. I will tell anyone needing a Lender to call Caliber Home Loans. A+.
Reviewed Sept. 29, 2016
A dynamic duo! Ever patient, ever helpful. Ken and Kylee went above and beyond expectations as well as business hours, to help me meet ALL of the loan underwriter needs! I never knew how much information was required by the underwriters but Ken and Kylee assisted me in obtaining everything I needed and got me to my close date. Highly recommend!
Reviewed Sept. 29, 2016
Being a single mom and trying to find a loan that would help me and save me from putting down any money, Caliber Home Loans went above and beyond the help that I needed.
Reviewed Sept. 29, 2016
Wendi ** and Danielle ** were both fantastic. Wendi especially made our whole home buying stress free. Made sure we understood every step of the way, what was and why it was.
Reviewed Sept. 29, 2016
I really enjoyed working with Caliber from start to closing. I was kept in contact with about the process and how it was going and anytime I had a question about something always got a quick response back and would suggest friends and family to deal with Caliber home loans.
Reviewed Sept. 28, 2016
We had Caliber handle Refis for 3 properties at the same time. Our loan officer, Duke **, was a tremendous resource to help us strategize for the best results for the outcome we were looking for! The processing staff, Kendra and Holly went above and beyond to assist with these transactions! All three transactions went smoothly and we were kept informed through the whole process! Very grateful for them!
Reviewed Sept. 28, 2016
Did not get 5 stars because I feel the whole process is too "much paperwork". However, Lena ** made the entire effort worthwhile. She kept me apprised every step of the way either with phone calls, e-mails, or even personal visits. She definitely is a keeper.
Reviewed Sept. 28, 2016
Was having trouble setting up and accessing my account online. Melissa ** and Johna ** were able to assist me by reaching out to their internal IT department and helping me to get a password reset.
Reviewed Sept. 28, 2016
Jon ** team was thoughtful, quick, and very responsive with our recent ReFi. My husband and I knew we were in capable hands during the entire transaction, making the entire experience a breeze.
Reviewed Sept. 28, 2016
I had a good experience with caliber home loans. Kevin ** made everything as simple and easy as possible for a first time home buyer who doesn't fully understand the home buying process. I would recommend caliber home loans to anyone who is seriously interested in purchasing a house.
Reviewed Sept. 28, 2016
We went to a few other mortgage places before we got introduced to Steve at Caliber. I will NEVER recommend anyone BUT Steve and his team!! They were FANTASTIC and got us into your perfect home!!! I wish these reviews could be longer.
Reviewed Sept. 26, 2016
Very professional team. Quick response time and high ethical character. When an error occurred we received a full credit for the amount. Would definitely recommend to others.
Reviewed Sept. 23, 2016
Nancy ** in the Stockbridge GA location offers zero communication during the home loan process. No response on emails and certainly not organized enough to have a wire originated on time for a closing. Waited 3 hours at a closing and had to leave without a home because she was late finding the loan on a Friday.
Reviewed Sept. 21, 2016
As personal home lenders, we believe Caliber Home Loans has done an excellent job for us in getting us the lowest rate for home, and we appreciate that very much.
Reviewed Sept. 20, 2016
I refinanced my house with Caliber about one month ago. From the time I signed the paperwork until today, I have received nothing in the mail from your company. My bill is allegedly due 10/1/2016 but you haven't sent me any statements or anything. I tried to register with your website today so I can pay my bill but you won't even let me log in without "confirming my email." I have asked for you to send me a confirmation email twice now and you still haven't. It has been a couple hours since I registered and I have received nothing. Do you not want me to make a payment? Why are you making it so difficult for me to make a stupid payment? I'm starting to question the integrity of your company.

We appreciate the opportunity to address your situation, Danielle. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you separately within a few business days.
Reviewed Sept. 20, 2016
Caliber Home Loans was one of three establishments I used to do my homework for finding a refinance loan. Caliber had everything I was looking for: lowest rates, very good service as well as being timely. They kept me informed on the progress of my loan.
Reviewed Sept. 19, 2016
The mortgage process can be trying at best. From day one our team of headed by Frank and Donna were professional and caring. We were always kept in the loop. They were there for us 24/7. If we had a question or a concern, they responded quick and professionally. Sometimes in an email, but many times they called and spoke to us one on one. That was very reassuring especially as we neared the end of the process and the underwriters became very selective. The team walked us through the stress and emotional roller coaster. We will always be grateful to the Caliber and their team.

Clarke, We’re delighted to read your feedback about working with Caliber!! Thank you for taking time to share your positive experience. We aim to provide the highest level of service for each customer!
Reviewed Sept. 18, 2016
We had a very positive experience working with Fran **, who was recommended to us by our realtor. She was very knowledgeable, very accessible, and very responsive to us when we had questions or needs. I would recommend her services to family members or friends if they were planning to purchase property in South Jersey. She represents your organization well!

Great feedback, Chris! We genuinely appreciate it and we’re glad to hear that you’re happy with your Caliber experience!
Reviewed Sept. 18, 2016
We loved going through Caliber Home Loans and our loan agent, Tim ** made all the difference! He was lightning fast, very easy to communicate with, and everything you would ever hope for! We really hope to work with Tim again! Thank you!
Reviewed Sept. 17, 2016
Had worked with Joe on my last Mortgage and when we decided to buy again I told my agent we would use Joe even though he had changed companies and my agent was using a different lender. Joe got the Job done again as expected with few hassles.

Great feedback, Michael! We genuinely appreciate it and we hope you're happy with your new home!
Reviewed Sept. 16, 2016
Michael ** was informative and concise and made the experience very natural and smooth. As a first time home buyer I was expecting a complicated procedure, but I did not feel overwhelmed or over my head at any point. I would definitely recommend Michael ** and Caliber Home Loans.
Reviewed Sept. 16, 2016
Worked with Andy ** and Suzy in Durango, CO. Everything was done by phone and computer. Went smoothly, courteously, professionally. Everything was articulated and easy to understand. The process was done expediently which is always a plus when one is saving money. GREAT RATE! Really HIGH Caliber!
Reviewed Sept. 15, 2016
My experience with Caliber Home Loans was great! They worked diligently to get the job done as a team. The transition was smooth and everything worked out in a timely manner. They worked best at figuring out the best numbers for my loan. Satisfied.
Reviewed Sept. 15, 2016
They are creative, efficient, dug out my military record as a reserve medical officer from archives of military records so that I established my eligibility for VA loan. Worked hard for helping all necessary documents to be provided by me.
Reviewed Sept. 15, 2016
All in all I am very happy with my experience. Just wish the response to questions were much faster. Many times a lot of emails and calls went unanswered for days. At the same time I know that my loan officer was very busy with other clients, so I understand.
Reviewed Sept. 15, 2016
I was originally only using Caliber Loans for one specific property I was interested in. The property specifically required me to prequalify with Caliber Loans, but they had me hooked with their customer service from there! I didn't get that specific property, but Caliber worked with me and my loan once I found another home that accepted my offer. I am happy I found the wonderful team at Caliber, and I would recommend them to any friends or family currently in the market. Thank you!
Reviewed Sept. 15, 2016
Caliber and the team were great throughout the entire loan process. Very receptive and responsive to all of my questions. The time and effort they put in to respond, prepare my information and close my loan on time was nothing short of fantastic. Highly Recommended!
Reviewed Sept. 15, 2016
My wife and I been first time buyers in the area of Goleta CA, and been a service member serving in the US Marines. Vicky ** the Senior Loan Officer at Caliber Home Loans was super great helping us with our VA loan process. Thanks to her and her Caliber Home Loans assistant our dream came true of being homeowners in Goleta CA. I recommend her and the Caliber team to everyone in the Military and civilian sector. They are great professionals, very responsible, and very caring when it comes to attention to detail for the loan process.

Victor, We’re delighted to read your feedback about buying your first home with Caliber!! Thank you for taking time to share your positive experience. We aim to provide the highest caliber service for each customer! Thank you for your service!
Reviewed Sept. 15, 2016
I was very pleased with the service and ease to refinance my house. The process was efficient and very convenient. I would say it was the best experience I have had with financing nine homes over the years.
Reviewed Sept. 15, 2016
I would definitely recommend Caliber Home Loans for anyone looking to purchase or refinance a home. They made the process as easy as possible, were well informed and communicated each step along the way.
Reviewed Sept. 15, 2016
Process took much longer than expected, but all representatives were pleasant to work with and responsive to questions.
Reviewed Sept. 14, 2016
My experience with Caliber Home Loans was absolutely spectacular. The whole process of my refi was quick, easy and fast. Timothy ** and his team are wonderful people. I used them in past while buying first property and Tim went over and beyond to help to get us qualify. A+++.
Reviewed Sept. 14, 2016
The last time I got a mortgage for a home purchase was about 12 years ago. At that time, the company I worked with (not Caliper & or Jack) set me up with a stated income loan. I produced very little documentation through that process. Much has changed in lending since then. Thank god for that! Jack & Christy helped guide me through all of the lengthy underwriting. The process is a long one, especially for someone like me being self-employed, but they professionally assisted, including Jack driving to my accountant's office to get some paperwork, me along the way. Once completed, we procured a mortgage with an amazing interest rate. The closing attorney commented it was one of the best deals he has ever seen. Thanks to Jack, Christy and anyone else behind the scene that helped me with this loan!
Reviewed Sept. 14, 2016
The Caliber team was great to do business with. Everything was clear and concise. When I didn't understand something, it was always explained to me very clearly. The fact that they explained everything to me in detail made it easy for me to know I was dealing with an awesome company with awesome and friendly agents!
Reviewed Sept. 14, 2016
From start to finish, everyone was very polite and professional. Debbie ** was a awesome person to have help me through the whole thing, she is great at her job. Everything was as they said it would be. Highly recommended.
Updated review: Sept. 20, 2016
This issues was resolved please disregard this review.
Original Review: Sept. 14, 2016
Loan over 3 days late. Caliber had sent over the documents on a Friday stating we were good to go on our Loan Closing the following Tuesday morning. Without any notification prior the loan did not go through. Not a phone call, an email or even a text. Caliber then proceeded to hold up the loan for days with no communication while the lending agent left the country in the middle of the process, slowing the process even further. It was nice to see they could travel the world, while we sat homeless, without our things. This is a terrible company and you would be wise to stay away.

All feedback is important to us and we appreciate the time you took to tell us about your poor experience. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.
Reviewed Sept. 14, 2016
My experience with Caliber was very good. However, the appraiser that was hired seemed to be a bit out of touch not only with the market but with the type of houses/condos that are in the area.
Reviewed Sept. 14, 2016
From start to finish, this was extremely easy. All documents came electronically to sign. I scanned and uploaded all the paperwork Caliber needed. Closing went flawlessly.
Reviewed Sept. 14, 2016
We met with Casey with all kinds of questions and concerns. He called our financial adviser and worked out a plan and a mortgage that fit our needs. Answered all our questions and took care of our concerns. Casey and the girls I've forgotten their names were all very professional and courteous in helping us buy our dream home. I cannot speak more highly of the Caliber team and will recommend them to all my friends.
Reviewed Sept. 14, 2016
I can't express how amazing everyone was during my home buying experience. Everyone was very attentive to my needs, communication was easy, and staff was very knowledgeable. I would recommend this company to everyone in the market for a home.
Reviewed Sept. 14, 2016
Just moved into a new home and had the best mortgage experience. We have refinanced and moved several times and this was by far the best experience we have had!
Reviewed Sept. 13, 2016
Our representatives were always available to assist with any questions, at any hours. We closed on our house 11 days early with the help of our team! I would recommend Caliber to anyone that is looking for assistance with a home loan, especially VA and FHA.
Reviewed Sept. 13, 2016
From day one of meeting my loan officer Rod **, by phone, my journey began as a good one. I was guided through the process from bills that needed to be paid to information I was going to need to complete the process. All I can say is THANK YOU!!
Reviewed Sept. 13, 2016
Dante, Michael, and the rest of the team were very helpful throughout our home buying process. We worked with them a few years ago when they were with another company, but just happened to find them again at Caliber, which, as a whole, had great reviews. It was quite a roller coaster this time around with offers on different homes and terminated contracts, but someone was always available to answer our questions including all "what if" questions. Michael worked very closely on our case and although we weren't very clear cut W-2 employees, he was always very clear with his explanations and documentation requests. We got through the whole process in time with the team's help with a great rate. I'd recommend them to anyone!
Reviewed Sept. 13, 2016
Caliber successfully financed my purchase of an investment condo. 30% down, sterling credit, but "iffy" income. They were forthcoming with information when asked. Process not transparent. Came together with no time to spare, although I expect that would be the case with anyone. Worked with me on compiling all the data needed to complete the loan package.

Shelley, Thank you for sharing your feedback! We will use it to improve our transparency.
Reviewed Sept. 13, 2016
Top notch!!! I was in a tight spot and Caliber was there to help me out - couldn't have asked for better service!!! Highly recommend and would gladly use them again!!!
Reviewed Sept. 13, 2016
By far one of the best decisions I made was to use the team of Andy ** at Caliber. Communication was spot on, follow-through timely and closed as expected. Highly recommend.
Reviewed Sept. 12, 2016
Ms. Pat ** was the contact person who assisted us during the process to get the approval for the loan for our new home. She walked with us throughout the whole process making it easy to understand and follow. She make sure that all the documents were in place and in order. Moreover, she even answered our calls late in the evenings and weekends without complaining of the times (Thank you!). We, my husband and I, will recommend Caliber Home loans knowing that our friends will received the same treatment. We were fortunate to be refer to Caliber Home Loans. Thank you.
Reviewed Sept. 11, 2016
My experience with Caliber was great. I thought my agent Molly was hardworking and available whenever I needed her assistance. My frustration was after the loan closed, I wanted to talk with a real person on the phone. It has been impossible. It's like working with cable TV or the Internet companies. I wish the automated phone system could just go away. Just saying I miss the voice of the helping employee! If I get a loan again, it will be from a bank I can walk into and talk to a real person. Do you have banks on the street or is it all online?
Reviewed Sept. 10, 2016
From the first day I meet with my loan officer in the office I felt very comfortable with her. She put me at ease with the loan process. The time in which it took to do the loan was efficient and clear. Nothing was hidden or last minute. The information needed was clearly understood and in a timely manner as not to slow the process up. Overall my experience was awesome!!!
Caliber Home Loans Company Information
- Company Name:
- Caliber Home Loans Inc.
- Company Type:
- Private
- Address:
- 1525 S. Beltline Rd.
- City:
- Coppell
- State/Province:
- TX
- Postal Code:
- 75019
- Country:
- United States
- Website:
- www.caliberhomeloans.com
