
Caliber Home Loans Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Caliber Home Loans
Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.
- Quick process from application to closing
- Branches in most states
- Offers free financial education resources
- Low-down-payment programs
- Loan rates and fees not available online
- No home equity loans
Caliber Home Loans Reviews
Filter by Rating
- (3,087)
- (180)
- (39)
- (61)
- (390)
Popular Mentions
- 4,881,224 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,881,224 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 15, 2017
Caliber Home Loans was the lender in a recent home purchase for us in Sevierville, TN. We found them to be very professional, and personable, in every aspect of business. They kept on top of everything, and then passed information on to us in a timely manner. We did the whole process online, which could have been complicated. They made it easy. They set a closing date, and we closed on that date in spite of some delays from outside persons. My husband and I would highly recommend them to anyone wanting to purchase a home.
Reviewed March 15, 2017
Very helpful in guiding us throughout the entire process. We ended up with a very satisfactory deal and there were no surprises. We are in a new home and very happy. We are financially solid in our new mortgage - it was a very positive experience.
Reviewed March 14, 2017
Katie and Lori guided us through our first home buying process seamlessly. They we available, helpful, knowledgeable, and overall KIND. Although never having met either face to face, we felt as though we had. During such a vulnerable situation that was EXTREMELY comforting. We appreciate them and we have already recommended them by word of mouth to friends. Thank you to them personally as well as Caliber Home Loans for getting us through the purchase of our first home.
Reviewed March 13, 2017
The reps I talked to were nice. My main gripe with Caliber is that when they purchased my loan from HFC, they took all the payments that were to be paid at the end of the loan and put them at the beginning of the loan. When I took I took advantage of HFC's skip-a-month options, HFC tacked those payments at the end of the loan. I was current with HFC when Caliber purchased my mortgage. In fact, I paid an additional to HFC before I rec'd a letter from Caliber advising me not to send any more funds. No one appears to know where that $100 went. Instead of billing me my normal monthly payments, Caliber send me bills for thousands of dollars more than they should. (i.e. my monthly payment is less than $500 but they send me a bill for $3,600 etc.) I have verbally requested they correct their invoices by putting the deferred payments at the end of the loan where HFC had put them but the Caliber rep told me no.
I contacted government protection agencies and they told me Caliber is not allowed to do this. I have recently requested in writing that they send me correct invoices each month. They basically altered my mortgage and I will contact an attorney if they don't correct this. I gave them low marks because I don't trust them. I have been seriously ill for a long time and I am struggling to make my mortgage payments. It's bad enough to be delinquent at times but to keep getting bills that inaccurate is depressing. I am curious to see if others are experiencing the same problems.
Reviewed March 13, 2017
My husband recently died on 1/27/17 and he managed the mortgage. I have faxed and mailed in court documents along with the death certificate on two separate times (2/21/17 & 3/6/17) so I can obtain and conduct transactions regarding the mortgage. I spoke with a supervisor and was told on Friday, 3/7/17 that he obtained my information and everything was uploaded into the system so I can get information and make arrangements to pay what is owed in addition to the monies for the uncollected fees in the amount $1,932.70 would be waived.
As of today, I spoke with another representative and she stated there was nothing showing whereas I could seek information regarding the account. I explained to her that I received two certified letters from them on Friday stating procedures to foreclose if payment is not received by 4/10/17. Now, I am at a standstill and possibly will be facing more incurred monies, foreclosure and will have to find a way to get whatever monies they say I owe in order to save the house and not become homeless. Secondly, the representatives always have a problem transferring you to a supervisor and claim they don't have information such as a phone number to the corporate office. I have never heard of such a thing. At this point, I am certainly going to get my lawyer involved!
Based on my personal opinion this company needs to review its policy as it relates to customers being able to speak with supervisors and/or contacting the corporate office when they are displeased with the way a situation is being handled. What am I to do since no one will speak with me but they are demanding monies for an account that I can't even find out what I am paying for. Therefore, I feel I was lied to and nothing the supervisor told me what true. This is deceitful and should not ever happen.
So, I guess the intent is to collect more fees, be a disservice and allow families to become homeless. I am already going through a difficult time from the loss of my husband and this just makes it harder to deal with. I need some assistance! Caliber Home Loans tend to be deceitful and I would hope they would be in the business of helping people!! Dissatisfied Customer on behalf of a deceased customer.
Reviewed March 10, 2017
Great experience. This was my first time buying a home. Alicia was always very responsive to any and all of my questions. I felt things went smoothly and the Docusign made things easy. I would definitely recommend Caliber to friends and family.
Reviewed March 9, 2017
I can't believe how quickly my loan (Va Home Loan) was processed and professionally. Gerry and the rest of the team amazing. Every time I had a doubt or question they quickly called me back or emailed. Wish I was offered an lower APR for my credit score but still can't complain. Definitely will recommend.
Reviewed March 9, 2017
The people I dealt with was very professional with me even when I was losing it. They were patient and did their best to put me at ease when I was stressing. For the most part all my calls were returned in a timely manner and that was very helpful. Thank you.
Reviewed March 9, 2017
MARK and the Caliber team was awesome! Made buying our first house easy and less stressful! I would use Caliber Home Loans in the future! I would also recommend to any friends and family. This was an awesome home buying experience that I would recommend to anyone.
Reviewed March 9, 2017
One extremely grateful and very satisfied customer. My experience with Ken ** continued to be one with confidence and total reassurance I was getting the best rate available, but most importantly the best service second to none. During my loan process I entertained a few other options as I was contacted by a few lenders and by a couple contacts I initiated. Every single time I hung up the phone I knew CALIBER was who I was going to stay with. My situation was somewhat challenging due to my divorce and still Ken and Hollie ** eased my mind and kept my security in that they had my back. They always addressed my concerns and returned my calls in a very quick fashion, they truly care about their customers.
My VA loan requirements seemed painless with them handling every step of the way with great understanding and incredible professionalism. From beginning to end I was treated as if I was family, and now I believe I am. These few lines only scratch the surface on how I feel about CALIBER. They took care of my refinancing needs in the best way possible. When I speak of my situation I never leave out my experience with CALIBER Home Loans. I'm confident the rest of their staff is phenomenal just like Ken and Hollie.
Reviewed March 8, 2017
I have nothing but praise for the personnel that assisted me in successfully obtaining a mortgage in a timely manner. The communication and coordination efforts, as well as the financial issues were handled in a very professional manner. Your team is beyond reproach.
Reviewed March 8, 2017
Caliber Home Loans made me feel comfortable and confident in my experience as a first time home buyer. Not only were Kelly ** and Dori ** available when I needed them, they were swift in getting me set up and expedited my loan process. I will not hesitate to recommend them to everyone!!
Reviewed March 8, 2017
Sal ** and his staff were professional and personable. They assisted us and were responsive to our needs. The closing process for us in an out of state area with minimal technology (fax, copier and PC) made this process challenging.
Reviewed March 8, 2017
This guy Rod **... Awesome! Kept me updated throughout the entire process. Worked around figures to help me out. If there were more people like this man who cares about your financial situation, people would be much better off. Hopefully I will get to work with him in another capacity. God Bless!!!
Reviewed March 8, 2017
The folks at the East Lansing Branch were very effective and efficient. They were always there when I needed something and were quickly to respond. They did a great job closing on my home and would recommend them to anyone I know buying or refinancing their home. Glad I got to know them. Thank you team Lansing.
Reviewed March 8, 2017
David ** and his team were incredibly easy to work with. On top of that, every turn of my experience with them was a demonstration of utmost professionalism - they were, kind, friendly, knowledgeable and very responsive. Because of these factors, we were able to secure our chosen property and close with ease and comfort.
Reviewed March 7, 2017
Joe ** (from Caliber Home Loans) did exactly what he said he would do and was a pleasure to work with to get our refinance done. We would highly recommend him. But we were not happy with the service we received from the appraiser or the escrow company. The escrow company (Corinthian Title Co.) had to pay off credit card bills as part of the refinance. They sent out 2 of the 3 payments with incorrect information which took extra phone calls/emails to fix and an extra 3-4 weeks until it was all done. That being said, we would still highly recommend doing a refinance with Joe at Caliber Home Loans.
Reviewed March 5, 2017
I found Caliber when I was searching for a company to help me refinance my house. The staff did an excellent job of helping me through the process in a timely manner. Thanks to them, I now have a new loan with a lower monthly payment and was still able to take some money out to fix up the house.
Reviewed March 3, 2017
We had a great experience working with Caliber. Our mortgage adviser was extremely responsive and helpful throughout the whole process and has continued to offer support and advice as needed since our home has closed. I would absolutely recommend Caliber.
Reviewed March 2, 2017
I had a good experience dealing with your representative, Lucy **, at Caliber Home Loans. She made it easier for me to understand everything that needed to be done to secure the loan, answered all my questions and made me feel that I was in capable hands being kind and congenial throughout the process.
Reviewed March 2, 2017
I am a veteran that applied for a VA loan. The loan coordinator knew exactly what to do. I was told about, and signed up for, Iowa specific Veteran Home Loan benefits. I knew exactly where my loan stood at all times. A weekly status update was provided to me through email. The loan coordinator was always able to be reached. I could text her a question at 7 p.m. and get a response within minutes. I definitely recommend Caliber Home Loans to any veteran looking to buy a home.
Reviewed March 2, 2017
We were treated excellent by Scott and his team. We were extremely pleased with the process and would definitely use Caliber again. I can honestly say we never felt like "just another client". Scott treated us like we were old friends.
Reviewed March 2, 2017
I have to say this was a very pleasant experience. Efficient and on time closing. Very painless. Highly recommend. Minimal paperwork as mostly everything done online. When there was an issue, personnel helped to get it resolved so as not to delay the closing.
Reviewed March 2, 2017
Josh & Scott were not only very helpful throughout the process, but were able to welcome my business and quickly qualify me when other financial institutions gave me a hard time. They were accurate and efficient throughout the entire process. They made my mortgage happen in only 2 months!
Reviewed March 2, 2017
A+++, Loan officers were very efficient, knowledgeable and professional. Calls or emails were responded to almost immediately. Shalise and Brandi were happy to run through many different options and scenarios to make sure that the loans met our needs. As good as it gets.
Reviewed Feb. 22, 2017
I would not only recommend the Caliber Home Loan team to all my friends and family. I will be using them for all my financial needs going forward. They made the process so smooth and easy I thought I had to pinch myself to wake up. You can rest assured things will go smooth and you are in good hands with this team. Outstanding, and hands down the best!
Reviewed Feb. 21, 2017
They said we had to call her every month to see what our payment would be that month. For 5 months it was different. After 9 months they tried to take our home on Christmas. Said we never made a payment but I was suspicious so I paid with bank certified check. Bank said they cashed them the day they received it. But we still had to hire a lawyer to fight them even though REGIONS BANK said they cashed the checks and we paid more than was supposed to be paid. Costing us thousands to fight them. They want our home.
Reviewed Feb. 18, 2017
Dante, was recommended by a friend and it was definitely a great recommendation. Through various offers, Dante stuck by me and never denied service. Even, when it wasn't in his interest, he gave me great advice and continually pointed me in the right direction. Choosing Caliber was the best decision I made in the home buying process.
Reviewed Feb. 17, 2017
Caliber was great to work with. It was a very easy process. Loved being able to sign initial docs by eSig. Was kept informed of the process. It was easy and very quick. Great convenience that the notary came to my house on my lunch break. I will definitely recommend Caliber to my friends and family.
Reviewed Feb. 16, 2017
Alex ** was awesome. He worked with me through the process explaining me details around each aspect of the entire mortgage process. He was transparent and answered my million questions patiently. The entire process was seamless and we loved it.
Reviewed Feb. 16, 2017
Caliber Home Loans provided excellent services and products along the process, in a very fast and efficient manner. The staff is superb! Very customer-oriented and always responsive in a very warm and professional way. I look forward to working again with Caliber Home Loans in a near future.
Reviewed Feb. 16, 2017
I had a wonderful experience dealing with Caliber Home Loans. The whole team had great communication with me throughout the entire process. Everyone was extremely nice and very helpful explaining stuff to me. Whenever I had a question they were there to answer it for me.
Reviewed Feb. 16, 2017
Renato ** was very professional yet with a person side. Renato treated me with the best experience ever for obtaining a mortgage. Renato always made sure he kept me abreast of the process, any changes he called me immediately. Renato was there from the application to the day of closing on our mortgage. Renato comes highly Recommended by me to all of my family and colleagues.
Reviewed Feb. 15, 2017
The overall experience was good although there seemed to be a lack of communication between staff. Re-submitting information became frustration but overall it was a good experience for me and my wife. I plan to recommend this loan agency to friends and family.
Reviewed Feb. 15, 2017
Caliber did a fantastic job through every step of the mortgage process. Their staff, including John **, are outstanding. They answer every question promptly and quickly got my loan approved, even accommodating the seller's request for an early closing. I recommend them highly. If they can't do it, it can't be done.
Reviewed Feb. 15, 2017
Caliber Home Loans was very determined to follow through with my approval as promised. Everyone was helpful to me and helped make it go smoothly during each step of the process. I'm very happy with the results and recommend the company to others. I will use them again in the future.
Reviewed Feb. 15, 2017
The bank was fabulous. The process was fluid and always moving forward. My internal contact, Tyler was a professional and returned my emails promptly. Thanks! Sean explained any questions I might have had. The whole experience was a good one. No last minute surprises!!!
Reviewed Feb. 15, 2017
Really great people to work with. They made it very easy and we are thankful. They spelled everything out for us, they were very clear on how to get them the information they needed and they answered all questions immediately. I would for sure recommend them to my friends and family.
Reviewed Feb. 15, 2017
My loan was handled very timely and professional. I would really recommend Caliber Home Loans to any of my family or friends looking to purchase a home. The branch manager Rod ** handled my loan with expertise. I would recommend him to anyone.
Reviewed Feb. 15, 2017
Dave ** was our loan professional and he knocked it out of the park. Everything went smoothly. Dave walked us through everything thoroughly and even helped us close two weeks early. Highly recommended.
Reviewed Feb. 15, 2017
Jeremey and his team was awesome! Smoothest experience I've had in getting a loan and they were really fast. They walked me through every step in process. I was able to do a lot of the signatures electronically, which was a plus for me since I didn't live in Bellingham. I'm looking forward to doing more deals with them.
Reviewed Feb. 15, 2017
Last year my husband had surgery and we suffered a loss of income. Contacted Caliber Home Loans and it has been nothing but hell dealing with them. They are deceptive about what documents are needed and ask you for documents not listed on the document sheet. Even when you use their own system to upload a document they say it still takes the company 5 business days to review it. I have been dealing with them since last October. They take so long processing things that you end up having to send new updated documents constantly.
I have received multiple letters in the same day with conflicting information. One letter says that Caliber received everything, next letter says they need more documents and another letter says to go online and get an update. When you go online there is no update. I knew I was in trouble when the point of contact department could even ready a paystub accurately. ARE YOU SERIOUS??? They couldn't read the paystub appropriately.
I dealt with rude customer service who could not answer a single question, hung up on and flat out lied to. I have to now start the process all over again with Keep Your Home California because this company is completely incompetent. Glad I have all my documents and notes because I am sure It will come handy with the class action suit that coming. So before you even talk to this company about a hardship please contact Keep Your Home California. At least they are honest and actually trying to help you in the time of need. I hope to never have to go through this again. I will be filing multiple complaints with federal agencies.
Reviewed Feb. 15, 2017
Wally and Charlie ** are a great team and helped us first time home buyers understand the process and walk us through each step of the way. I am very happy with my experience and don't have any complaints. I will definitely recommend friends in the future.
Reviewed Feb. 15, 2017
We decided to refinance to consolidate a loan and get a lower interest rate. We sent to Darin ** who was fantastic and was always on top of the process and kept us informed through every step of the refinance. Completely happy with the way everything went down and was completed.
Reviewed Feb. 14, 2017
Don and the Caliber team ensured a VERY timely closing of my home and kept me informed throughout the entire process. I was more than pleased with how quickly the process went and how little I had to do, knowing that my loan officer and team were handling things on my behalf; always keeping me informed and helping me make the best decisions throughout.
Reviewed Feb. 14, 2017
Despite having many financial challenges, James ** was outstanding with his commitment, hard work, research and putting everything together for a closing to be done prior to the end of the year. We are very happy and would recommend James and Caliber Home Loans to all of our family and friends.
Reviewed Feb. 14, 2017
Pat and Holly were great to work with. Our loan was not an easy one to push through, and they worked very hard to make sure we were able to buy our first home! I would definitely recommend them - they will bend over backwards for you and make sure all of your questions are answered.
Reviewed Feb. 14, 2017
I learned a lot and was taken care of every step of the way. Josh was a great person to talk to also. The house is doing good and I very happy with everything that went on. Josh was very patient with me, and help me understand the house business very well.
Reviewed Feb. 14, 2017
After a few confusing and frustrating dead ends with other mortgage brokers and lenders, I connected with Missy ** at Caliber Home Loans. Everything went quickly and smoothly after that. I could not recommend anyone more highly. If you haven't applied for a mortgage loan for awhile, it can be a very disorienting process these days. We owned our last home for 16 years and did not expect such a minefield getting a loan for a new home. Missy was head-and-shoulders above anyone else we spoke to. She was prompt, communicative and professional. We never felt uninformed or confused. Talk to Missy before you waste your time anywhere else!
Reviewed Feb. 12, 2017
Customer service is horrible. I'm trying increase my payments. Can't log on to the website, nobody returns emails, can't get a human to speak to, and I don't get my monthly statement via email. This is a VA loan. I'm a retired military veteran. Fix the simple issue, or I will find someone that can. I can't even speak to a real person when I call the company headquarters. I bet I would get human interaction if I missed a payment. I deserve human interaction NOW!!!

Reviewed Feb. 6, 2017
EVERY time you want to get an answer to a question you are put on a long hold and then sent to different people in different departments who can't solve your issue. We recast our loan and it took them several months instead of weeks to simply re-amortize the loan. They sent several contracts back and forth and you weren't allowed to talk to or have a representative for your loan. We went to their local office asking for help and they told us all they do there is take apps. Then they wouldn't take the PMI off even though their own contract states that will be done automatically. They have been impossible to work with since day one and I would never recommend them. If we were not retired I would refinance with a different company but we are stuck with Caliber.
Reviewed Feb. 6, 2017
My experience with Caliber Home Loans was amazing. I had the opportunity to work with Shannon **. He was very professional and eager to help my situation. I would definitely with NO hesitation recommend Caliber. I would recommend anyone shopping for a lender to start with Shannon ** at Caliber Home Loans.
Reviewed Feb. 5, 2017
My experience with Caliber was beyond expectations. Ran across the company totally by accident and decided to stay with them for my home loan because they were local. They worked to get me the loan I wanted for the term I wanted. I would recommend them to anyone looking to buy a home.
Reviewed Feb. 4, 2017
First rate, upfront and fast in my home refinance. Right down to the thank you balloon sent to my place of employment. Would have been better to get the balloon at home and not work. Great job with the loan and I thank you Steve **. You are to be recommended to friends.
Reviewed Feb. 3, 2017
I'm a first time homebuyer and Ronnie ** eased me right into the process! He took the time to explain the entire lending process and set all expectations from the start. He took the time to both meet with me over the phone and in person, to ensure any/all questions I had were answered. It was a great experience and I couldn't rec him or Caliber Homes more!
Reviewed Feb. 3, 2017
Caliber made buying my first home a breeze! Great to work with, professional and thorough. Everything was explained well, phone calls and emails were answered promptly, and everything was explained simply. Highly recommend to anyone looking to obtain a new home loan! Thank you Caliber!
Reviewed Feb. 3, 2017
We struggled for 2 months with another company only to be denied. They insisted we needed a much higher interest rate loan which made the guidelines strict. Found out later they listed our application with a bankruptcy which we've never had. I contacted Joe and Wendy from the Shelby Twp, Mi office. Explained our situation and in 3 weeks we were approved and closed. 3 weeks!!! And we got a regular conventional loan at half the interest rate. We're very glad we made the call.
Reviewed Feb. 3, 2017
The staff of Caliber was very responsive to our questions (which we had quite a few) and always made sure we were clear in their responses. As a first time buyer, the whole process was foreign and the only comment I have is that when at closing, knowing that the staff do these every day sometimes more than once, to remember that buyers don't! Go slow, make sure the client has it all clear. I would have loved a checklist on a single sheet to keep all the details in order! Thanks again for a great experience!
Reviewed Feb. 3, 2017
Friendly, knowledgeable, going the extra mile kind of service is what you can expect and you will receive when you apply for you home loan with MR. DAVID ** WITH CALIBER HOME LOANS. David walked with us every step of the way to the closing table. He was like a big brother showing us the way. I had issues but David was understanding, patient and helpful. A guardian angel. Thank you MR. DAVID.
Reviewed Feb. 3, 2017
Phil made my experience a great and easy process... And he was there every step of the day. Making sure things went right even at closing... Very simple process for a first time home buyer. Yes there were many request but it was necessary and helped them really determine how qualifications...
Reviewed Feb. 2, 2017
Wonderful experience with Marlene ** of Caliber Home Loans. Very professional and kept on top of everything. Marlene made sure everything was running smoothly, was available for questions and, if not, she would return my calls and/or emails promptly. The closing was done earlier than expected and Marlene was right there with us through it all. Highly recommend Marlene ** of Caliber Home Loans!
Reviewed Feb. 2, 2017
Excellent customer service. Easy application and quick underwriting. Obtained prequalification letter. We liked that they service their own loans. Nowadays, mortgage loans are sold and it is luck of the draw as they hear you get a competent services.
Reviewed Feb. 1, 2017
I have a home loan with Caliber Home Loans. Caliber Home Loans has failed to pay my property taxes even though I have an escrow. I called my county property tax collector and they have not received a payment yet. WHY SHOULD I WORRY ABOUT THIS WHEN YOU ARE SUPPOSED TO PAY IT? I called customer care and I was told a check has been sent, But they CANNOT TRACK WHAT HAPPENED TO CHECK AND NEED 10 DAYS TO FIND IT. The due date to pay taxes is in few days so I had to pay first installment of taxes to avoid dues. Your customer service people are rude and your process is so lame. Why 10 days to find out what happened to the check you are supposed to send to county??? I will TELL EVERYONE I KNOW not to get a loan here. I will transfer my loan to some other bank soon. Very bad treatment!!
Reviewed Jan. 31, 2017
I sold my house over a month ago - not a short sale or foreclosure, outright sold it and funds issued to Caliber. I waited the appropriate amount of time and then called to ask about my Escrow Account which was about $1,000. I was told that was a 'cease and desist' issued by a lawyer and they sent my funds to them. I called that lawyer and they said they did not issue one nor did they receive a check and that there was no reason to issue a CaD so I called CHL again. They claimed it was an error. They would send my check out that day and now today I get a letter claiming there is a cease and desist against me. Now know one thing, I NEVER paid my account late, not even by one day and they cannot produce the cease and desist letter so that leaves me to conclude they are STEALING my money.
Reviewed Jan. 31, 2017
We just sold our house to a buyer with Caliber Home Loans as their lender. They tried to make numerous changes on the last day of closing. Completely unprofessional and should have had this done weeks ago.
Reviewed Jan. 31, 2017
Ann ** worked very hard at getting the loan arranged and was super at keeping us updated at all times. She responded immediately to any questions we had during the process. She and all the businesses coordinated smoothly through out the entire process and the whole house purchase finalized ahead of schedule. Like any else, we would have like a bit lower interest rate but happy to have it all done.
Reviewed Jan. 30, 2017
Caliber Home Loans and specifically Christy ** were amazing to work with. They were professional and personable. They understood our needs and helped us obtain a loan on our house. When others would give up, they kept working. We are so thankful, and appreciate all you do!
Reviewed Jan. 28, 2017
Even though there were lots of hoops and repeats of necessary documents to be sent in, we would still highly recommend our loan officer for anyone who wants to work with someone willing to go the extra mile to figure out which program is a home buyer's best option.
Reviewed Jan. 28, 2017
I am forever grateful to Caliber for assisting me with buying my first home. It was not an easy decision to buy however they made it an easy process. They went above and beyond to assist me in purchasing my home. Everyone I dealt with was extremely kind and helpful. I worked closely with Laura who was always willing to assist. She was great!!
Reviewed Jan. 27, 2017
This was perhaps the easiest financial process we have ever experienced. Mark ** was prompt and professional in all our interactions. He was recommended by the local people in our new neighborhood as the only "money man" to go to and it worked very well for us. He provided us with advice on how to work with our downpayment as well as getting us a good loan for our situation. If I had any complaint it was that we got so much documentation in so fast that sometimes we got a second request from Ashley for something that was already in. Regardless, all responses were quick and positive.
Reviewed Jan. 27, 2017
Frank and his team worked hard on my mortgage. Their communication was excellent and my mortgage was closed on time. Thanks again for getting my mortgage refinance done and my payment lowered. Getting a mortgage is not a fun process but Caliber's website and scan and upload process made it easier than expected.
Reviewed Jan. 26, 2017
I had a great experience getting a home loan through Caliber. Things went smoothly, and the communication was very good. A+ for that! On the other hand, I can't load my mortgage information into Mint.com. Mint is apparently blocked from logging in to a customer account. This is a known issue, and it's up to Caliber to fix this. Giving 4 stars because of this issue.
Reviewed Jan. 26, 2017
My cash out refinance through Caliber was quick and simple. Everyone I worked with was professional and responsive. My initial contact was with Craig **, he got the refi rolling, then Nupur ** processed the loan. Great team, highly recommend!!!
Reviewed Jan. 24, 2017
I am submitting this review to voice my objection and displeasure with the loss draft process of Caliber Home Loans. A tree fell into my house in July 2016. We live in the Northeast. My claim was not settled with the insurance company for payment until Nov. 2016. The check came in our name as well as Caliber's. We mailed them the check which they deposited. We are now subject to their burdensome reimbursement process. They require all sorts of contractor documentation. In order to disburse funds, their inspector has to view the property, they have to evaluate his report and release the funds. Each step of the process takes 5-7 business days. Small contractors cannot wait 3-4 weeks for payment. I have had to front all the repairs and wait for reimbursement.
I have a hole in my house that created a hole in my shower tile. The potential for mold and mildew was high. I had to get the work done. As a result my mortgage and other bills were delayed for payment. Every time I call the loss draft department, I get a different answer on process and timelines. This is the most inefficient and frustrating process. I pay exorbitant insurance premiums to cover me in the event of calamity and I don't need a hall monitor doling out the funds. It is my house and I have a vested interest to get the repairs done. My mortgage was sold to Caliber from Bank of America who does not get great reviews. I actually miss them because they are much more user friendly. I have spent hours on the phone, gathering documents, faxing documents and being frustrated. I'm sure this complaint will go nowhere, but it was nice to have a voice.
Reviewed Jan. 23, 2017
Barbara was absolutely amazing. She was integral throughout the entire process. She walked me through each step and answered any questions I had, but the truly amazing part was her input in the whole process due to her past experience and knowledge. She was able to help my realtor at any step as well as guide me. I cannot thank her enough and thank Caliber for our beautiful new home!
Reviewed Jan. 22, 2017
Incompetent, slow, repetitious, lost all our personal information, in an electronic data age, after starting a loan 7 months in advance of needing to close. Management, unresponsive and inaccessible to help with problems created by Caliber. Save yourself time and money, not to mention the anger that is created with having any kind of relationship with this so called #2 business in mortgages. They're # 2 alright, if you catch my drift. My wife and I have excellent credit, so that's not the issue. It is my experience that this company has a high turn over rate. That speaks volumes in itself. I wouldn't recommend them to my worst enemy. If I could give them a zero... it would be a -0.
Reviewed Jan. 20, 2017
Dan did a fabulous job in guiding this financing. I would recommend Dan to anyone. He is a consummate professional and really knows his craft. He was attentive, responsive and timely with all information and deliverables. Great job, Dan!
Reviewed Jan. 20, 2017
Our experience with Josh and his team in the Rockledge office was outstanding!!! Complete survey with specifics submitted recently.... quick to respond, very professional, communication excellent using email, phone, us mail and 1x1 meetings in office, no surprises throughout the process. Closing costs almost to the exact penny.
Reviewed Jan. 20, 2017
Working with Brad and Kyle from Caliber Home Loans was awesome! They were great and made the process easier than I ever could have imagined! This was my first home purchasing experience, so I was a little nervous, but Brad and Kyle answered all my questions with ease and a bright attitude!
Reviewed Jan. 20, 2017
Terra ** was the most professional and thorough person I have ever known. She got our loan done in 3 weeks over the Christmas/New Years. I will highly recommend her. She followed through with everything and kept us informed all the way through the process.
Reviewed Jan. 18, 2017
Never and I repeat never use them. For starters you can never get through to a live person. It's all automated. They bought off my loan and were sending all my mail to complete wrong address. When I finally got through to them, they tell me that they are not responsible to get correct address. This so messed up and it ended up ruining my credit.
Reviewed Jan. 18, 2017
Matt ** and his team were great to work with. Liz and Karla helped keep me informed as well as Matt. The text messages were helpful too. Any questions I had were answered quickly and thoroughly. Overall a great experience. Will definitely be back if we ever move again (heaven forbid!!! Lol).
Reviewed Jan. 18, 2017
Caliber Home Loans was excellent to work with! Our loan officer, Ronnie ** quickly responded to any questions or concerns we had throughout the process, even in the evening. He was a pleasure to work with throughout the process and our experience was unlike any before. Great job to the entire team and especially to Ronnie. Thank you so much for getting our family into the home and loan we've been looking for.
Reviewed Jan. 17, 2017
I am extremely happy with my experience with Caliber Home loans. I was already halfway through the process of financing my 3 home purchase with my VA benefits. A friend of mine, Trinette ** was completing her own home purchase and suggested I just talk to the VA lender she used, Kelly **. I was reluctant and felt that Navy Federal had done a good job so far, but I did want to make sure I was using the right lender. I wasn't! Between charging me for things they shouldn't have, requiring a significant closing cost and the fact that they had difficulty getting documents to my finance officer, I found Kelly's approach, MUCH better.
Kelly and his team kept in constant contact with me, informed me of everything AS changes occurred and still made my closing date, originally set by me! Even at the closing table, Kelly was accessible for my agent to help with a last minute mini-crisis!! They even sent me a nice Caliber Home Loan coin for my home purchase gift. Totally appreciate all the little things. Awesome experience from knowledgeable, dedicated and professional people. I have recommended them to several friends already. Thanks for all of your help throughout this wonderful process, Kelly!
Reviewed Jan. 16, 2017
We had an amazing experience with our loan consultant Devin **, from start to finish we worked on our loan and what we needed to get my house closed. He worked so hard on mortgage. We have no words to express how happy we are. Uploading the docs was always a breeze and even the text notifications were very helpful. Caliber has top notch technology and we are very happy for that as well.
Reviewed Jan. 15, 2017
Truly a good experience, when I look back at the time it took and the amount of paperwork we were subjected to. Everyone was knowledgeable and experienced. Thank you all for your help in the navigation of the mortgage world. I'm sure we are going to enjoy the new digs.
Reviewed Jan. 15, 2017
It was truly a learning experience. Overall, I am very happy with the services provided. Area of improvement: better communication and record keeping between all parties to ensure a smooth closing. The team was very responsive and quick to assist. I would truly recommend to a friend. Thank you for the opportunity in providing better living condition for my family. We are all truly grateful and very thankful. Sincerely...
Reviewed Jan. 13, 2017
Easy transaction, was kept informed all the way. Will recommend in the future. Debbie and all in the office was always there to answer my questions and guide me with filing the loan. Super nice and professional. Easy to contact even with the fires in Gatlinburg.
Reviewed Jan. 13, 2017
From start to end of loan application and funding was very satisfactory. My loan officer was very professional and handle all my needs very excellent way. The loan processing people were very understanding and performed every step loan approval to funding.
Reviewed Jan. 12, 2017
Don made the whole process as quick and easy as possible! He responded anytime I had a question and was friendly and professional throughout the process. Most everything was handled electronically and I believe that made it possible for us to close escrow so quickly.
Reviewed Jan. 12, 2017
We are so lucky we were referred to Andrew **. He is thoroughly professional, expert, fast and a pleasure to work with. Friends warned that a VA mortgage was a difficult process but with Andrew it was smooth, easy and ahead of schedule. Because he listened well and his explanations were so clear, we were able to get the perfect loan product for our home purchase as well as able to borrow more than a previous lender had suggested. We are extremely pleased and very happy to recommend Andrew ** and Caliber Home Loans.
Reviewed Jan. 12, 2017
Thank you for all your great work Steve **. I thought I will never close this deal but with your team's efforts, it is now mine. Your whole team is AMAZING! Wishing you all the best in this New Year 2017.
Reviewed Jan. 12, 2017
Pleasure to work with. Thank you Mr. ** for everything and always willing to help out my family. It is greatly appreciated!! I love that you keep your loans in-house and you take care of your customers. You have always earned my business. Thank you.
Reviewed Jan. 12, 2017
Rebecca ** was excellent. She was very informative through out the whole procedure. She answered all of my questions patiently and timely. She made me feel like I was an important part of the team. She deserve 10 stars for being so knowledgeable and informative. Zenia was also helpful. When I left a message for Rebecca, she would make sure that she got it.
Reviewed Jan. 12, 2017
My Working with Jacqueline ** was great and I very much appreciate her efforts. I would recommend Caliber Home Loans and Jacqueline to anyone that I come in contact with! I also want to recognize Jaqui ** as I appreciate working with her!
Reviewed Jan. 12, 2017
I have purchased two home using Caliber Home Loans this year. Compared to other lenders, they are prompt in getting back to me and I have heard the same from my real estate agent and title service. Their document upload procedure is also easy and intuitive.
Reviewed Jan. 12, 2017
Our realtor referred us to Caliber Home Loans, and I must say it was a painless process. From start to end, we were well informed about the process, and no surprises along the way. Everyone we encountered was outstanding. Thank you Jay ** for wonderful home buying experience.
Reviewed Jan. 12, 2017
I see very impressive reviews about Caliber wow!!! I wish I was one of the people writing these wonderful reviews but my experience was very different. Couple of months ago I had a contract to purchase a home with Seterus on a short sale. The closing took a bit long. In the meantime Seterus sold the house to Caliber. My agent called Caliber today and they told us that the purchase agreement change and the price of the home almost doubled and that crushed my dream of a home ownership right when the mortgage company that I was going with approved my loan. Thanks.
Reviewed Jan. 12, 2017
I met Tim at a home improvement convention and he helped me save hundreds of dollars a month by refinancing. The process was simple and straightforward and the staff was very knowledgeable and outgoing. I am definitely going to keep Caliber Home Loans in my contacts.
Reviewed Jan. 11, 2017
Our experience with you on our refinance was great. Fast and friendly service. You helped us get what we needed plus some and we relieved of our bills that medical expense had caused us to have. We would recommend your company to others.
Reviewed Jan. 11, 2017
James was great and helped us get a mortgage for the house of our dreams. We had a short sale 3 years ago and Caliber was willing to help us get a mortgage. I would recommend them to my family and friends.
Reviewed Jan. 11, 2017
I had a situation where my mortgage consultant dropped the ball and never filed for my home loan and Laura ** with Caliber Home Loans took over at the last minute and got the job done. I highly recommend her. She did everything she said she would and was very efficient.
Reviewed Jan. 11, 2017
Had no problems getting the mortgage. Caliber does many different types of loans including USDA which was what I wanted but struggled to find a company that was actually knowledgeable about how to get one. Everything was done well and in a timely manner. My consultant was great and was always able to answer my questions. We were able to get the closing done in record time. I would highly recommend using Caliber.
Reviewed Jan. 11, 2017
I have experienced three home loan transactions with Caliber and was given superior service during all three. They were right there when needed and gave accurate and experienced answers every step of the way. A mistake would be not to use Caliber Home Loans for refinancing or purchasing a home. Thank you, Caliber!
Reviewed Jan. 11, 2017
Caliber was kind and courteous in every communication. Their communication was always prompt and responsive. The entire process went well with no surprises at closing. My loan officer, Lenna, was great and attended the closing which made me feel very confident and sure that everything was going as planned. Highly recommend Caliber!
Reviewed Jan. 11, 2017
Jim, Amanda and team did an outstanding job delivering the quickest closing on record. Jim kicked off the engagement and closed with expedience. Amanda worked closely to ensure I was successful throughout the process. I couldn't be more happy with their mutual performance.
Reviewed Jan. 10, 2017
The loan officer came to the house to take our application, which I very much appreciated since we both work. The closing also took place at our home. The appraisal of our home was at our convenience, the appraiser was respectful of our home and our pets.
Reviewed Jan. 10, 2017
The Process took much longer than expected, there were delays in processing the mortgage and financial information and miscommunications on personal financial decisions. I did not receive the expected refund or interest rates on the loan especially not in a timely fashion.
Reviewed Jan. 10, 2017
We are extremely happy with the service we received thru your company. Chequeta ** was our loan officer and she went above and beyond what she needed to do to get us a loan. We got our house and she most certainly deserves an employee of the year award for all she has done.
Reviewed Jan. 10, 2017
Robin was our broker. She went above and beyond to explain and assist in the process. Not a single negative review regarding my experience. She always responded via email/text/call almost immediately. She was present at the closing and assisted us with a difficult seller. I would recommend her highly to friends and family! Thank you.
Reviewed Jan. 10, 2017
I applied for home loan and I got it in one month (fast and clear). I like it. I got an answer for every question. Excellent. I recommend Caliber Home Loans for my friend. Based on my experience and with my friends experience too I can say Caliber the finest. Thank you.
Reviewed Jan. 10, 2017
The staff at Caliber Home Loans made our transaction seamless. They kept us up to date on the entire process. Very professional team! I would highly recommend them to anyone I know. We live in California and bought a condo in Nevada. Everything was handled via email or fax. Awesome job to Michelle and her staff.
Reviewed Jan. 10, 2017
The whole loan process was swift and pleasant. There were no snags on our part or the Lender's part. Caliber gave us one of their best loan consultants who kept us up to date with each step and came to the closing to meet us and see his project to completion. We were very happy with Caliber and we recommend them to all prospective home buyers.
Reviewed Jan. 9, 2017
I'm already recommending Caliber to friends and family. Greg ** and his team (Dave and Kelly) really know the business and were on top of things in every step. I'm deeply impressed with the professionalism and care shown in the process - Caliber should be proud of such excellent finance officers.
Reviewed Jan. 9, 2017
Mike and Bre were very responsive throughout the refinance process. They understood our goals and worked hard to address them. This is the third such experience we've had with this team, and all were very positive. I would definitely recommend them and would use them in the future.
Reviewed Jan. 9, 2017
We had a awesome experience. Lucy was the best! Very patient when times were challenging and always a helpful voice of reason. When it came down to closing the process was a little long because of some miscommunication... but we had all day! We got a home for Christmas and it was all thanks to y'all.
Reviewed Jan. 9, 2017
Kevin was outstanding in the mortgage process. Kevin kept us informed during all steps of the mortgage and had everything in order. He was efficient and extremely easy to work with. Kevin was very effective and got us an outstanding rate. We would highly recommend Kevin.
Reviewed Jan. 9, 2017
Caliber staff was always very professional, helpful, and responsive during the purchase of my home. I couldn't have asked for more. They worked extremely well with the realty and escrow companies too for a coordinated process. I would highly recommend them.
Reviewed Jan. 9, 2017
Agents are really easy to deal with and has caliber to handle even high end loans. Just I gave authorization to my CPA and bank provide necessary documents to close the loan. They gave even options to close the loan at my home or office as I am busy physician to accommodate.
Reviewed Jan. 9, 2017
Matthew ** and his team at Caliber Mtg Albuquerque were outstanding from start to finish on my loan process. Calls, questions, issues were all handled in an extremely timely fashion. They were professional, courteous, and even fun to work with throughout!!! Would recommend them to anyone needing mortgage assistance in the Albuquerque area. Thanks!
Reviewed Jan. 9, 2017
My experience with Mike ** was perfect. Very responsive and very patient. When asked a question takes the time to make sure you understand it or get you the information quickly if he does not have it. I have recommended several people specifically to your company because of Mike **.
Reviewed Jan. 9, 2017
This has been a big learning process for us as it is our first home/first mortgage. David has been SO patient! He was highly responsive and very thoughtful in talking us through each phase of the process, pointing out pros/cons of each decision point along the way. Thank you, David!
Reviewed Jan. 9, 2017
I've never had someone work as hard for me as Jennifer and Teena. They kept on top of everything, fought epic battles (you win some and you lose some) and in all aspects really watched out for my best interests.
Reviewed Jan. 9, 2017
Wanda ** is GREAT! Love doing business with Wanda ** and Caliber Home Loans! I recommend both to anyone wishing to buy or refi a home or buy a new home. The entire process is simple and quick. Wanda will help in any way to assure your home loan will fit your needs.
Reviewed Jan. 9, 2017
I cannot say enough about Jack ** and his staff! They are great people! Friendly, knowledgeable, caring & professional! I would recommend them to anyone I know that is looking to purchase a new home or refinance an existing loan! Our experience with them was great!
Reviewed Jan. 9, 2017
Great experience. Got closing done within 30 days as I requested. Jennifer and staff provided great customer service and took the stress out of the process. Thankful for these ladies professionalism and dedication to getting job done. Worked with my realtor and handled all of the issues that arose up. Will recommend Caliber and especially Jennifer and her staff to handle their home finance needs. Thanks!!!!
Reviewed Jan. 9, 2017
Caliber Home Loans allowed me the most pleasant home-buying experience ever!! They were a lot easier to work with than the bigger banks. My process was quick and seamless!! Abby ** was knowledgeable, personable, and truly God-Sent. There was never a dumb question, and she was available 24/7. I recommend Caliber Home Loans to anyone in the market to purchase a home.
Reviewed Jan. 9, 2017
Ian and his team at Caliber were thorough and on top of everything during the whole process. From prequalifying to the final closing, anytime I had a question they were right there to answer it. They had us ready to close early with no headaches.
Reviewed Jan. 9, 2017
I had not had any problems with Caliber Home Loans as we always paid our mortgage on time and have always paid extra towards the principal monthly. Then October 9, 2016, Hurricane Matthew caused flooding to our home. We have USAA insurance and were told that they were the best and that we were in great hands. The insurance company has responded quickly and got us an advance of $13k to get started on our home. Our damages are around $60k. We received the check from USAA and sent it to Caliber and they signed and returned it. Because the insurance adjusters estimate was too low compared to the contractor quotes we received, we requested they re-work it and in the meantime send us more advancement so we could continue to get our home worked on. We have 6 children living in a house with no kitchen, laundry, or any functionality in the downstairs of our home.
The insurance company sent us another check, so we again sent it to Caliber only this time they told us that they would not cash the check until we had all of the paperwork from the insurance company. We explained that should be forthcoming but we needed to keep moving with repairs to our home. Caliber requires that I have every contractor sign a contract, a waiver of lien, a W9, and a copy of their license. Then I can fax or mail it to them for review and approval - no email capability. I faxed this to them the first time and they came back 3 weeks later and rejected the contractors because they couldn't legibly read the fax. I asked them to outline the process and what they described for just the half way inspection would take over 3 weeks from the time I called them until the time they would release funds to me (almost a month).
We have had to borrow money so we could work on our home, meanwhile it has been 3 months since the hurricane hit and my neighbors who didn't have insurance are already back in their homes and resuming a normal life. Meanwhile we were one of the few who did have insurance and I can't get any money released by my mortgage company other than the original $13k which barely covered demo and insulation and drywall materials. I have a full-time job and it takes a full-time job just to keep calling and mailing and faxing Caliber Home Loans only to be told that they need something else, or can't read something. I asked them to send me their process via fax - I was told it would take them up to 2 days to send me a fax, which actually took 2.5 days - JUST TO SEND A FAX!!!
As long as you pay your mortgage and never have to actually deal with this company all is good. All they are doing is supposedly for the sake of protecting their interests in the home and us from fraudulent contractors. The results, I can't get any money to fix the property and continue to pay a mortgage to live in a house that is on par to camping with electricity and will likely be this way for 6 months at the rate we are going.
This company is negligent in caring for customers in times of need. I highly recommend you avoid working with this company at all costs. All of the good reviews are just for purchasing a home. If you go with this company or are unfortunate enough to have them purchase your mortgage as we were, pray you never have any damage to your home that will require you to go through them to get your funds for repairs. We are going to have to borrow more money so that we can get our home repaired and then I'm hoping Caliber will finally release our money but they are already saying they will still want lots of frivolous documents.
Reviewed Jan. 7, 2017
Kendra was very helpful throughout the loan process. I was really pleased with all she did. I had a special situation regarding my credit and Kendra was able to give me the proper guidance in order to help make the loan go through. I would recommend Caliber Home Loans to a friend.
Reviewed Jan. 7, 2017
I got a mortgage through Caliber a few months ago. Their web server is sometimes slow as heck to load pages... like, more than two minutes per page slow. Today it took me more than a half hour to set up recurring payments. Since probably 90% of the interaction I'll have with the company from here on is with their website, this is a pretty important thing to flop at.
Recently I looked into connecting my Caliber mortgage with the Mint budgeting website. It didn't work so I sent off an email to Caliber. Despite their message that said they'd will respond within 5 business days, it took me two subsequent reminder emails and several weeks to get a response (they also have a phone number, which I haven't tried yet). When they did respond, they said that it was due to a decision made by their IT department to block connections to sites like Mint and that they have no plans to support such sites in the future. For me, Mint is a very handy tool to help with budgeting, I have all my banks, credit cards, and past loans tracked there. Since Caliber doesn't allow a connection, I've had to resort to using messy spreadsheets to manually estimate my budget. There's really no reason that Caliber shouldn't allow connections to Mint, and to me it's a red flag to see a company allowing its IT department to make business decisions.
All major banks that I've encountered fully support Mint, and they all also appear to me to have more rigorous security than Caliber. I'm pretty certain that the Caliber website is more vulnerable to man-in-the-middle style attacks than other financial sites given its authentication style. This stuff, combined with the pretty unaesthetic design of their website leads me to believe that their company doesn't invest much into the tech side, since I have sensitive financial data stored with them I'm hoping I'm wrong though!
Reviewed Jan. 7, 2017
Very satisfied with the loan. David and his assistants very friendly. The whole process was handle in a very professional way and what David or his assistants told us happen in the order they said it would. From the time we started the loan until we closed the loan was in very short time. I would recommend David and his team to anyone that wants to get a loan done right.
Reviewed Jan. 6, 2017
Mint has worked with your site in the past and to shut off their ability to access my account is ridiculous. Your customers have been complaining about this for months and yet the problem persists. I don't have a choice on who services my mortgage, but I sure wish I did.
Reviewed Jan. 6, 2017
I cannot recommend Caliber Home Loans highly enough. Truly have not had a better experience in the home lending process. Extremely knowledgeable, professional all completed with a personal touch tailoring you into the best loan vehicle possible. Mr. John ** was extraordinary throughout the entire process of this new home build. Fantastic and keep up the excellent work.
Reviewed Jan. 6, 2017
It has been a pleasure to work with Lorilee **. She walked me through all the necessary processes with detail and taught me the whole process of how mortgage loans and such work. Lorilee was thorough and persistent in helping me get my loans through. She is greatly responsive to emails and was always on top of it! She was always a phone call away whether that be on the weekends or even holidays. She doesn't treat you as a client but rather as a family member. I highly recommend Lorilee and the company should be grateful to have her!
Reviewed Jan. 4, 2017
I had a great experience through the loan process. The communication was awesome. The team did a great job of letting me know where we were in the process as well as items needed for securing the loan. At closing a representative was there to congratulate us and ensure that the closing went smoothly. I look forward to a positive experience with Caliber Homes!
Reviewed Jan. 4, 2017
We have funded loans with them before and have always been very happy with their knowledge and attentiveness. They are quick to return calls and always willing to explain. We have recommended them to many friends and relatives and they have also been very pleased.
Reviewed Dec. 30, 2016
We worked with Joshua ** and his team. Josh is the BEST!! He was right there every step of the way! All questions answered immediately, calls always returned within minutes! Closed on time and got an awesome rate! Our realtor was so impressed with Josh, that he will be using him as often as possible! I will be sure to recommend him and Caliber Loans to everyone I know! Thanks Josh, Ashleigh, and Kim!!
Reviewed Dec. 29, 2016
I recently purchased an investment property and had my loan sold to Caliber Home Loans. I manage all of my financial accounts through a service called Mint.com. I have found out recently that Caliber updated their IT systems and now automatically blocks requests from Mint to populate my loan on their system. I have no issues with any other bank or lending institution so to me this is unacceptable. I do not want to have to regularly login to Calibers system when I login to Mint for everything else including but not limited to my checking/saving/credit cards/car loan/multiple home loans/investment accounts. I really hope they change their stance on preventing Mint from connecting and allow me as a user the convenience of using Mint for the services it provides.

customer service team to contact you to form a solution.
Reviewed Dec. 29, 2016
We called Caliber 2 times. Both times they said they would call back. Then I call them back and they say, "Oh we are only rep." HELLO? I am very upset. Caliber has always been a great company but when you call in we want to talk to a person that can help, not call us back, something that never happens.

We appreciate the opportunity to address your situation, Shana. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you within 2 business days.
Reviewed Dec. 29, 2016
From beginning to end I found the Matt ** Team excellent to work with. Everyone I worked with was very helpful and knowledgeable. They were patient and explained the entire process. I would highly recommend Matt and his team for any type of a home loan.
Reviewed Dec. 25, 2016
My loan officer was Sam **. Things started out pretty slow. I was told that at that time I would get a loan for 3.5%. But as time passed I was asked for some information that I could not get from the Federal Government and other pensions that I had coming to me. A breakdown of the current pension and annuities was required, but as I previously mentioned, the government and other agencies would not include deductions to these benefits because, according to the government, it is so easy to change deductions and their amounts. But finally everything came together and I was approved for the mortgage. Thank you very much for working with me.
Reviewed Dec. 22, 2016
Our loan officer was really fantastic to work with. My spouse and I were buying our first home together, and our LO was able to answer all of our questions, providing deeper insight when we needed more information. We discussed several loan products, and were able to make an informed decision about what product best suited our goals and financial position. The closing went extremely smoothly. As a bonus, we got a great rate locked in just before the election!

Thank you, Mark! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you with excellent service while purchasing your first home!
Reviewed Dec. 22, 2016
I would like to thank Caliber for working with me from start to finish. From the modification to the refinance process they were very helpful overcoming credit issues. It has been a long journey for me but they made the experience pleasant.
Reviewed Dec. 22, 2016
Caliber Homes was so easy to work with!!! Almost all of the required paperwork was easily submitted electronically. If ever there was a question, we got a quick, prompt response. Thank you to Jeff ** for helping get our dream home!!!!!
Reviewed Dec. 22, 2016
We would recommend Richard ** to anyone. He responded to our questions very quickly. He was patient and helpful with our inexperience in obtaining a loan via the internet. He is a great asset to Caliber Home Loans. Cindy ** was also very helpful. Only one complaint. We would like to thank them in person!
Reviewed Dec. 21, 2016
We very much appreciated the service from the San Diego office, and Ken **. His advice was expert and timely. Ken has also kept in touch with us, afterward, too, to ensure our loans ultimately met our needs. Would recommend Ken and Caliber very highly.
Reviewed Dec. 21, 2016
Great experience with refinancing with Caliber. Professional, helpful and friendly people who answered all questions and everything went smoothly. I just wish I would stop getting continued calls from them asking me to refinance when I literally just did. I have received at least 5 such calls.
Reviewed Dec. 21, 2016
Wonderful service! I previously had a mortgage with Bank of America, and it was painful. The difference is night and day. Caliber Home Loans provided seamless service, closed on time, were able to coordinate everything, fixed the mistake that the escrow company made. I can't recommend them enough! They also secured an excellent interest rate for me the minute I put down an offer on the house.

Anna, We’re delighted to read your feedback about working with Caliber for your home loan! Thank you for taking time to share your positive experience. We aim to provide the best service for each customer!
Reviewed Dec. 17, 2016
Jack ** and his staff at Caliber in Spokane were absolutely the best. Communicated well, took care of any needs and delivered the loan we needed. We will use Jack again and recommend him to everyone we hear looking for financing. Thank you Jack and Caliber.
Reviewed Dec. 16, 2016
Bill was wonderful to work with and his office staff was very helpful on getting us through our first purchase. He was very helpful all the way. Bill was quick to answer all of my questions. I would recommend him to anyone.
Reviewed Dec. 16, 2016
I am so very impressed with the impeccable service provided by Caliber Home Loans company. With Caliber's help, I am now a proud owner of a new home, which I thought was unattainable until now. The service, expertise, and efficiency of Caliber make this an outstanding and exemplary company.
Reviewed Dec. 16, 2016
Very personable and responsive. Purchasing a home and taking out that sizable of a loan can be hectic. Scott knows what he is doing and genuinely is on your side. People will not always remember what you said. But will remember how you made them feel - I felt valued.
Reviewed Dec. 16, 2016
Greg ** was so great with the process. Every step of the way he made me feel like it would be ok and it would get done. He is fantastic in getting things done. Dave ** was also very professional and helped out a lot.
Reviewed Dec. 16, 2016
Started chatting with Erik ** about a refi in June and we finished it in November due to some things I had to take care of. Very happy with his group Tegan ** and Jubei **. Forgive me if I misspelled their names. Everyone was prompt returning my emails and answering my questions.
Reviewed Dec. 15, 2016
I will recommend doing business with Caliber to all of my friends! Great friendly service! Expectations were set upfront and I always knew where we were in the process. I loved that almost everything could be done online, which made it even more user-friendly!
Reviewed Dec. 15, 2016
Very helpful and guided us throughout the whole process of buying my home. They work promptly on getting my information to and from on a timely manner. Always there to answer any of my questions that I had concerning the home buying experience.
Reviewed Dec. 15, 2016
Everything was very smooth and easy. I will be doing all future mortgages through Caliber. I highly recommend them to anyone looking to get a no hassle low rate loan. Brian and his staff were all very nice and helpful. They explained everything every step of the way.
Reviewed Dec. 14, 2016
Fast, friendly service. Answered all my questions quickly and we were able to close in 3 weeks. Excellent job on behalf of all those in the Panama City office who work to get it done with a quick close. I would use them again and I tell all my friends.
Reviewed Dec. 14, 2016
Caliber Mortgage was not only thorough and efficient. They completed my mortgage in less than 30 days. I would highly recommend them to anyone looking for mortgage. They were very professional with my dealings with them with them. I would give them a five Star rating.
Reviewed Dec. 14, 2016
Andy was persistent in getting my VA loan through. The title search company was very incompetent though. The experience was good as far as dealing with Caliber goes and I would recommend them but get your own title search company. The delays caused us a bunch of extra work and aggravation as it left us 2 days to move the in-laws and clean their old apartment.
Reviewed Dec. 14, 2016
My experience with Caliber Home Loans was fantastic. They explained everything to me very clearly, and my agent Dimitri got me closed on my new home the same day that I closed on my current home, so the moving process was quick and stress free. I would highly recommend them. Working with them made the whole experience very easy.
Reviewed Dec. 14, 2016
This is the second mortgage I have done with Caliber. Tom and John are the reason. Tom went out of his way to work with me and get things done is the shortest time period. John was on the ball in getting information to me. They were both interested in helping me in any manner to accomplish the job. I couldn't be happier with the service I received.
Reviewed Dec. 14, 2016
Caliber Home Loans was very professional and great to work with during my loan process. I was advised on the status of my loan periodically and given updates throughout the loan process. Great company to work with and would recommend to my friends and family.
Reviewed Dec. 14, 2016
I cannot say enough good things about the loan process from start to finish. Lani, Cassie, and the rest of the Caliber Loans team I worked with were absolutely fantastic from pre-qual, to application, and through closing. They were very attentive and seemed to personally care about every single aspect of my loan and entire home purchase process. They were prompt with replies to questions and explained everything thoroughly throughout. I truly felt like I had a friend doing all of the paperwork for me and making sure that everything that happened was in my best interests. It was honestly a first class experience and I will be calling Lani first for any lending needs I have in the future. I look forward to conducting my business through Caliber in the future and will be recommending Lani and her team to anyone and everyone I know looking for and lending.
Reviewed Dec. 14, 2016
I was immensely pleased with my experience with Caliber Home Loans throughout the entirety of my home hunting. They were eager to assist in crunching numbers and advocating for my purchase and they were extremely friendly the entire time! They seemed to care just as much as I did that I was able to get a mortgage that worked for me. They wrote letters to realtors to ensure them that I was a stable purchaser and they worked with my realtor on multiple occasions to write offers for potential homes. Once I did find a place to buy, they closed my sale in less than a month. I would definitely recommend Caliber Home Loans!
Reviewed Dec. 10, 2016
Molly ** was incredible to work with. She worked with us to find the best loan to fit our needs - We are able to save A tremendous amount of money a year with a lower interest rate! The whole process was explained well and we hardly had to lift a finger to make this loan happen. Thank you Caliber and thank you to Molly **!
Reviewed Dec. 9, 2016
We were first time homebuyers. It took us about a month to go from the pre-approval to settlement. Most communication was through email, which was my preference. Everything was fast, easy and customer service was exceptional. Great opportunities for credits and assistance. I would highly recommend!
Reviewed Dec. 9, 2016
We were in the process of purchasing a new home and at every turn Caliber made our life a living hell. When we had questions regarding the home loan our loan officer was always annoyed or made us feel like we were dumb, or stupid. They always demand but never ask for what they needed as far documentation. All their employees are unprofessional and they never answer their phones. Caliber hides behind the curtain of HUD when they do not like you. I should know since I am disabled and at every turn they hammered us. We finally gave up; just too tired to continue and it is not worth it!
Reviewed Dec. 9, 2016
We were referred to Caliber Home Loans by our realtor after an existing lender could not complete what ended up being a complicated loan package. They provided amazing service that helped us meet our closing dead-line while keeping us informed through all the twist and turns. I highly recommend the Caliber Home Loans team.
Reviewed Dec. 8, 2016
The Caliber team got our loan closed quickly and communicated our deadlines/process consistently throughout the process. I would absolutely use them for my financing needs in the future and would quickly recommend them to any friend looking for a loan.
Reviewed Dec. 8, 2016
This is the BEST. The loan officer, the processor and everyone else involved in this process are just great guys. With timely updates, they will give you a confidence that you are not behind in the whole process. We, the buyers can absolutely be tension free. They offer good prices and will take care of all your necessities related to lending process. In our case, the closing has been a breeze. They will understand your needs and work accordingly, instead of forcing us on to their path. They are definitely better than any other "Big" lenders. I would definitely suggest them.
Reviewed Dec. 7, 2016
Ryan is a loan officer out of the Sandy Springs office, he was helpful beyond description. His professionalism and his recommendation to lock my loan save me at least a quarter point maybe more. I would refer him to anyone.
Reviewed Dec. 7, 2016
Ann ** and her team were extremely professional and "johnny on the spot." Ann was able to lock on the lowest rates possible and such a pleasure to work with. I have recommended her to many friends and will continue to do so.
Reviewed Dec. 7, 2016
I really enjoyed working with Bill and Christie. Every step of the way, they provided guidance and advice. I appreciated their positive attitude and willingness to help me obtain this loan. They made the exchange of paperwork easy and hassle-free. I am so glad I had the opportunity to work with this awesome Caliber team!
Reviewed Dec. 7, 2016
This is the 2nd time that I refinanced through Caliber. Worked with Ingrid ** and staff who were all very easy to work with and everything went smoothly - quick and efficient! Would definitely recommend Caliber for their mortgage and refinancing needs.
Reviewed Dec. 7, 2016
We want to thank Caliber Home Loans for all the hard work to get our loan approval. Our agent Tamara ** went above and beyond to get closer on our home. We are very grateful for everything that she did for us.
Reviewed Dec. 7, 2016
The Loan Consultant I dealt with worked with me even on weekends and listened to my needs as to what type of loan program I was interested in. The process was simple and we closed within the timeline I was looking for. The closing attorney even came to my house late at night to finalize the process. I would recommend Caliber Home Loans to family and friends.
Reviewed Dec. 7, 2016
Lucy ** was a great person. She helped us out when our own bank said no to my wife and I. Lucy made things happen that allowed us to purchase the house we wanted and all in a short time period. Our bank took a long time to get some things done so she did not have a lot of time to get it done and try and keep our original closing date. I am very happy with our service from Caliber Home Loans.
Reviewed Dec. 7, 2016
Cheryl ** was warm and professional from the start of our loan process. There was never a situation that she didn't have the solution for. Our communication with her was open and she was quick to respond. Even after our closing she was quick to respond to my questions with a ready answer and her warm beautiful personality.
Reviewed Dec. 5, 2016
Working with Caliber was very easy, and everything was done in a timely manner. Everything was explained so we knew exactly what to expect and where we were in the process. Any questions we did have were answered quickly and thoroughly. Everyone was extremely friendly and great to work with. I would highly recommend them to others.
Reviewed Dec. 5, 2016
I got my loan very easy. The crew was very helpful, and everything was going so smooth. They had everything prepared for my closing date. I'll recommend Caliber Home Loan to all my relatives and friends. I would like to special thanks to John **, my officer for all his help. Awesome job and thanks.
Reviewed Dec. 4, 2016
Chris and Denise were terrific and got me to closing within 30 days of our first conversation on the loan specifics. I know that must have taken much coordination with many different departments and outside partners. This is our third home financed with Caliber. Thank you very much, and my future home needs will stay in the Caliber family!
Reviewed Dec. 3, 2016
Caliber was a great pleasure to work with. Our Realtor, Ashley ** who is with Red Diamond Realty in Dickinson, Texas recommended my wife Kathy ** and I contact Trey ** with Caliber Home Loans. From the very onset of our loan process thru the closing, Trey was cordial and knowledgeable, a true professional. Hopefully this will be my last home buying experience but I would gladly recommend Trey and Caliber to friends!
Reviewed Dec. 3, 2016
My mortgage specialist kept me appraised each step of the way and explained everything fully. His office and him worked seamlessly to help me obtain my loan. He made it easy and convenient for me to get required paperwork to him and even met me to pick up items when my printer went down. I am a very satisfied customer!
Reviewed Dec. 3, 2016
Thank you for the awesome service and closing on time for our new home. Will definitely use Pat ** and his team again. They were quick at answering emails, responding to our calls and text messages, and explaining every step of the process for us.
Reviewed Dec. 2, 2016
We are relocating to Ohio. Caliber was recommended to us. We had a great experience throughout the entire loan process. Mike and his team were thorough and accurate, which made the entire experience less stressful. Would definitely use them again.
Reviewed Dec. 2, 2016
Very happy with our agent who was very helpful and guided us thru the process. She kept us updated by phone and text on what was going on and what was needed next. I believe this was the easiest home loan I have ever done. Would definitely use Caliber again.
Reviewed Dec. 2, 2016
I appreciate the professionals that did a great job to complete my refi. They kept me up to date as the process slowly crept along. It was great being able to do almost all of it via email. I would recommend Caliber to anyone who is looking to refinance.
Reviewed Dec. 2, 2016
The overall experience was very good. Having to sign the closing documents twice was annoying as we had to drive 45 minutes to the closing facility. The issue was the wrong papers were sent for closing, so we had to do it all over again. However, everyone was great to work with. Thank you!
Reviewed Dec. 1, 2016
Hello! My experience with Caliber Home Loans was superior. Very pleased with the process. No problems whatsoever and terrific customer service. Dan and Alison were great partners in the project and I was happy with the way they fought for me on the credit score scenario. Ended up with a terrific interest rate.
Reviewed Dec. 1, 2016
This was my first home purchase and Rhonda made it so easy for me. She was extremely responsive and answered all of my questions - even the stupid ones!!! I love my new home and have the team at Caliber to thank for it.
Reviewed Dec. 1, 2016
My fiancé and I just purchased our first home and our experience with Caliber Home Loans was great. Tina was very helpful throughout the whole process. She answered many questions we both had in a way we could understand. I would highly recommend this company to anyone.
Reviewed Dec. 1, 2016
Great people to work with. In my counter from start to finish. I would come back to the company if I need another loan. Always a call away for any questions I needed answered. Great help with making sure I had all the correct paperwork for the loan. I would recommend Caliber homes to all my friends.
Reviewed Dec. 1, 2016
I was far passed pleased when working with Caliber on my home refi. They were friendly, efficient, informative and very cognizant of my time. I have used other mortgage companies in the past but all fail in comparison to Caliber. I have already recommended them to friends and family. Top notch service combined with a top notch product equals a fantastic company.
Reviewed Nov. 29, 2016
I have yet to receive my welcome packet. I had to take my loan number information and login to the website to figure out how to pay my mortgage. After a month, I assumed I would be given some notification concerning my mortgage. Other than that, I have been satisfied thus far.
Reviewed Nov. 29, 2016
Caliber Home Loans took complete care of all our mortgage needs, guiding us step by step from the application to the successful closing about a month later. The staff were kind and competent, and Sheryl was reassuring when we felt insecure. I am sending my daughter to her next month to pre-qualify as she is getting ready to purchase a home.

Peter, thank you for the feedback! We are glad to hear you are happy with your home loan process!
Reviewed Nov. 28, 2016
From my first meeting with Travis and working with Ashley, Kim, and Larry, they all treated me with respect and efficiency. I truly appreciate that work ethic and dedication. They were all so knowledgeable and helpful, and made the entire process nearly stress free. I know exactly who to turn to when I buy my next house and who to recommend to anyone looking for their next home.
Reviewed Nov. 28, 2016
My wife and I recently re-financed our home with Caliber Home Loans. Our loan specialist, Rachel **, was nothing short of spectacular. She was so helpful in explaining and processing our paperwork and made the all around experience so much more enjoyable. And she helped save us a ton of money while doing this. The whole process from start to finish only took a little over three weeks! Everyone that we had contact with from Caliber were the utmost professionals in every way. I would highly recommend taking advantage of what Rachel and Caliber Home Loans has to offer.

Jeffrey, thank you for your feedback on your refinance process with Caliber Home Loans! We aim to provide the highest level of service to our customers, and glad to hear that you are happy with your experience.
Reviewed Nov. 28, 2016
Very satisfied by the service I received. Mike ** and the people that worked with him made this a pleasant experience. There was no high pressure to something I didn't need to do. If I would ever have a need for a refinance or new mortgage in the future I would certainly go to Caliber first.
Caliber Home Loans Company Information
- Company Name:
- Caliber Home Loans Inc.
- Company Type:
- Private
- Address:
- 1525 S. Beltline Rd.
- City:
- Coppell
- State/Province:
- TX
- Postal Code:
- 75019
- Country:
- United States
- Website:
- www.caliberhomeloans.com
