Caliber Home Loans Reviews

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Edited by: Sally Jones

About Caliber Home Loans

Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.

Pros
  • Quick process from application to closing
  • Branches in most states
  • Offers free financial education resources
  • Low-down-payment programs
Cons
  • Loan rates and fees not available online
  • No home equity loans

Caliber Home Loans Reviews

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    Page 13 Reviews 2040 - 2240
    Verified purchase
    StaffLoan Process

    Reviewed June 8, 2017

    My previous mortgage was also with Caliber. That experience led back to Caliber for obvious reasons... just great people with great knowledge of their field. If I have 10 more mortgages... they will all lead to Caliber. FYI... Elliot ** in your Chandler AZ office was the best!!!

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed June 8, 2017

    My neighbor has a loan with Caliber. We are in the process of performing a boundary line adjustment where I will purchase a narrow strip of their land for the purpose of widening my driveway. This requires their lender Caliber to sign off on the partial release of that portion of the mortgaged property. Paperwork requested to complete the request took forever to arrive from Caliber. The completed documents were submitted 3 months ago and to-date the neighbor has received only an acknowledgment that paper was received. The neighbor was told by the local agent they'd worked with that. Supposedly Caliber was going to call the following week to arrange the necessary appraisal. That was over a month ago and still no contact from Caliber.

    The company will not speak to me on the neighbor's behalf, which is understandable, however the Special Loans department with whom we've had to deal has no phone number, just an email address so for status updates we've relied on the local agent. The local agent contacted Special Loans, and was told that the process was expected to take yet another 120 days. Because the neighbor has had little office hour time to follow up, I've done so on our mutual behalf. Other than the one callback from the agent, my messages to inquire on status have not been returned. This process is configured to be slow and obstructive, and is at odds with our need to complete this process in time to get paperwork submitted and through the County before the end of the year. I would never do business with this company and would warn anyone else off doing so. They seem to have little interest in customer service and recourse is limited.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed June 8, 2017

    I have been dealing with Caliber Home Loans for several years and I have had a fight on my hands every month since I bought the house. They keep applying my payment to the escrow so they can charge me late fees. The local guy here was very nice but he doesn't deal with the payments and stuff. Their staff is very rude and unprofessional. They make it very clear that they don't care about you because they will screw you over every chance that they get. If you want a company that will actually make being a homeowner easy then go somewhere else!! I would not recommend Caliber Home Loans to anyone.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed June 8, 2017

    As a first time home buyer, the house buying process can be very intimidating, but Caliber made the whole process simple and worry free. They walked me through each step that I needed to take, and were always easy to get a hold of when needed. Great and fantastic experience, I would highly recommend.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 8, 2017

    I switched from Quicken Loans to Caliber in the middle of the mortgage approval process because I found Quicken to be "shady" and dishonest. They (specifically my contact person Devin **) could not have made the process any better. Mr. ** was responsive and took the time to answer all of my many questions (I am a lawyer so had a lot). They delivered on all of their promises. I hope all first time buyers are lucky enough to have an experience like this.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed May 30, 2017

    Caliber was able to close my home loan in 20 days without cutting any corners or leaving me in the dark. I appreciated their fast, clear communication and never felt like I didn't know the status of any work items. The people were friendly, took extra time to answer my questions, and helped me feel more confident in my decisions. I'd definitely work with them again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2017

    Sean and his team were excellent, they went above and beyond my expectations. Would definitely recommend using them. If you or someone you know is currently looking or just trying to get on the right path to buying a home, give them a call. You won't be disappointed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2017

    Great to work with, everything went smoothly. Whenever I left a message or email they would get back to me in a timely manner, usually within a few minutes to an hour. They always answered all my questions and were always friendly. I would highly recommend Caliber Home Loans to anyone!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 26, 2017

    Jennifer and Rebecca were professional, helpful, and made the entire process simple and fast. Could not praise them enough. Any problems were promptly and happily dealt with throughout the process. There was a problem with another lender that had done an appraisal and were uncooperative in getting the to us, but Rebecca handled it with ease. We will recommend them to all our friends.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 26, 2017

    The team I worked with at Caliber, Eileen and Barbara, was professional, kind and very good at their job. They kept me updated at all times and supported me throughout the entire process. Any question I had was answered quickly. And I know they played a key role in helping me in a very competitive situation. Cannot praise them highly enough.

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    Loan ProcessRates

    Reviewed May 26, 2017

    Our application process was a nightmare. Took nearly 6 months to close the loan. We had to resubmit the documents more than three times because they kept losing them. We didn't even get a great rate. Then they've screwed up our mortgage payments and escrow account on multiple occasions misapplying payment funds, and also failed to pay our taxes and homeowners insurance which we got a notice of intent to cancel so we had to straighten it out. We've been praying for our mortgage to be bought out by another company. It hasn't happened so we're going to try to refinance with a VA loan through someone else. Don't use Caliber! Unless it is the absolute only option. Then refinance asap and get rid of them!

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    Verified purchase
    Loan ProcessRates

    Reviewed May 26, 2017

    Absolutely the best home buying experience with a lender. Tammy shepherd the process and ensured success over some rough spots with the sellers. Kept everyone informed throughout the process, and on the time track. Local knowledge aided in obtaining insurance and other necessities from the best players. Ensured a lock-in on very competitive rates. Service was over and beyond expectations and requirements from a lender, which can't be matched by internet lenders. My highest recommendation!

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    Verified purchase
    StaffLoan Process

    Reviewed May 26, 2017

    From the beginning to the end, the professionals at Caliber helped to tailor a package that fit my family's needs to attain a new home. They were respect, responsible, kind, patient, loving... need I say more? I would recommend to anyone how well my experience went and how much I hope theirs would be too.

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    Verified purchase
    StaffLoan Process

    Reviewed May 26, 2017

    Caliber Home Loans made a dream come true when other companies would have rejected my loan request due to the challenging issues I had presented. Caliber was not intimidated at all but pushed ahead with assuredness and confidence in taking on any and every issue, and not just at face value, but listened to the reasoning behind them. I am more than satisfied, they are very knowledgeable, resourceful, and will go that extra mile and more if need be. They are committed to the very end and did not wince once. I will be grateful forever and hope that my testimony will give encouragement and hope to those who have been rejected in the past.

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    Verified purchase
    StaffLoan Process

    Reviewed May 26, 2017

    Kevin and Gina were great to deal with! They really made the process of getting a loan to buy our new house as easy as possible. They went above and beyond what is expected from any other loan broker, I can't say enough good about the personal interaction between them and my wife and I and would absolutely recommend them to anyone looking for a mortgage loan.

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    Verified purchase
    Loan Process

    Reviewed May 26, 2017

    Mark **, was wonderful, easy to work with and gave me many opportunities how to work out the perfect loan that worked perfectly with my budget. I would highly recommend anyone who is looking to purchase a home or condo as I did to Caliber Home Loans.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 26, 2017

    My experience with Rob ** and his team was fast, quick and productive. Even though the process required a lot of work time and effort it was all worthwhile in the end. I would recommend them to anyone I know and love because they handled me with such professionalism and care.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed May 25, 2017

    David ** was great! He was always available, answered my questions even when on vacation, and made sure our loan details were taken care of quickly. We closed on our house with zero issues and David and team were ahead of schedule the entire time.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 25, 2017

    I would recommend this company to anyone looking for a home loan. For this to be my first time they made the process very smooth and quite easy. I didn't think things would go as fast and smooth as they did.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 25, 2017

    Caliber Home Loans, and especially Tom **, made the process go smoothly and provided resources and education to make buying a home a pleasant experience. They worked well with other professionals to also ensure that all the necessary work happened in a timely fashion.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 25, 2017

    From start to finish, the loan team at Caliber was absolutely amazing. I mainly worked with Kashala. She was the best. Hands down. Really detailed, worked around my budget and schedule. My real estate agent couldn't believe how fast we got everything pushed through. I would happily recommend the Caliber loan team to ANYONE interested in buying a new home! As a first time home buyer it was pretty scary, but Kashala and the loan team made it so easy to understand, and less stressful than I imagined.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 25, 2017

    Dianne ** was outstanding. She was very easy to communicate with and willing to pick up the phone and speak for important matters. This was by far the best experience I have had on a home loan to date! Her team was awesome and I will definitely be back!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed May 25, 2017

    Jackie and her team were so helpful in getting us our home loan. They were efficient and keep us updated throughout the loan process. And they helped us close on time. Whenever we had questions or concerns, they were immediate in their response time. Overall great experience!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed May 25, 2017

    We have worked with Amy ** twice now for two home purchases, both of which were made as simple and streamlined as we could have hoped for. Amy has always been responsive and has explained everything we needed to know to navigate the loan process. We are very glad to have had the opportunity to work with her and know from experience that not everyone in the field is as pleasant and easy to work with.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed May 25, 2017

    What a great experience. Great customer service and rate. They made an aggressive closing timeline. I would recommend them to anyone. My agent kept me up to date by email and phone calls. What more can someone ask for during a stressful time such as purchasing a property?

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    Verified purchase
    StaffLoan Process

    Reviewed May 25, 2017

    Working with Ken ** was probably the best mortgage experience I've had. He was professional, knowledgeable, and friendly throughout the entire process. I always felt like I was getting the full story, and our unique situation was handled with care and attention. I'll highly recommend Ken and Caliber in the future.

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    Punctuality & SpeedStaff

    Reviewed May 23, 2017

    I found Caliber a train wreck. They were very slow, quickly putting us out of contract compliance. The appraisal came in below list price and Caliber provided a form letter that asked for two more comparables. A small box was provided for any narrative. The problem was more complicated than that; it often is. The seller's loan officer, not me, had to make MY case, which he didn't do very well. And then the space was minuscule. That's how we do it here. The appraiser flatly rejected my request for an amended appraisal. So I asked Caliber Homes to make a second appraisal; I would pay; that's how convinced I was it was inappropriate. Caliber took the decision to lower level management, passed to mid level, then upper level; 10 days lost! No, they finally said. "NO, we won't do it." I was stuck with this incompetent appraisal that wasn't even added up correctly.

    Mark in Pikesville MD was a nice guy; I appreciated that, but he had no sway at all; his relationship seemed very arms length from the powers that be. I and the buyer and settlement officer all agreed that Caliber was a most unfortunate choice. I now ask who the finance company is and do research first. A signed contract isn't enough. The house sale went through in SPITE of the appraisal and Caliber because the buyer really wanted the house.

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    Loan Process

    Reviewed May 23, 2017

    This is our first interaction with Caliber Home Loans, unbeknownst to me this company purchase my current lender's company a few weeks ago. Unfortunately, we are right in the middle of referencing our VA loan and things could not be any worse during this acquisition time. All of the loan document are incorrect and had to be redone (three times) and are still incorrect, so all of the documents now have to be sent to us via US mail for signatures, further delaying our loan process. So far I'm extremely sorry that we are using Caliber Home Loans at this point and would not recommend them to any one veteran.

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    Verified purchase
    StaffLoan Process

    Reviewed May 23, 2017

    The Slone – Cain Team came strongly recommended several years ago by our highly regarded realtor. Our family has opened three mortgages with them to date. They truly did meet and even exceed our expectations. Unlike other lending institutions we shopped, Scott ** and Tyler ** worked with us throughout the process. They were a great help in facilitating the closure with a personal touch. We trust them to deliver a competitive, high quality package in a timely manner.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 23, 2017

    Ed ** came recommended and did not disappoint. I appreciated his straightforward advice as he stayed on task, overcoming obstacles, to close on my VA loan on time. With his impeccable service and competitive rate, I am glad to recommend him to other National Guard members and veterans.

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    Verified purchase
    StaffLoan Process

    Reviewed May 21, 2017

    I was in the process of applying for mortgage through other provider when a friend of mine who has good experience with Timothy ** recommended to contact him first. Timothy immediately offered his support. I met him the next day, his offer was better than the one I had. Timothy and his team helped me throughout the entire process, provided update on each step and his support helped me close a successful purchase for the home my family wanted to have. Thank you very much Timothy and Caliber team.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 20, 2017

    Caliber was extremely professional and helpful in financing our first home. In addition to being very responsive throughout the process, their ability to close quickly was exceptional. This is essential for making a competitive offer in a hot real estate market like Seattle. We would recommend Caliber to anyone.

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    Verified purchase
    StaffLoan Process

    Reviewed May 19, 2017

    Jeff ** is very efficient to work with. My experience was great with him and I did refer my brother so he is currently working and getting a house with Caliber Home too. I bought 2 homes with Jeff and my brother is buying one as we speak.

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    Verified purchase
    StaffLoan Process

    Reviewed May 19, 2017

    This company has continued to show improvement every time we deal with them. They pride themselves on making the buying or refinance experience great. They do a lot to earn your repeat business. I have enjoyed working with them through all the situations and problems.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 19, 2017

    I recently had an outstanding experience with Caliber Home Loans! The rep I worked with - Karen ** - was knowledgeable and professional, always available to answer my questions and helped to guide me through the process. From beginning to end, my home buying process took only 5 weeks and I couldn't be more thrilled! I would highly recommend Caliber to my friends and family!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2017

    Cody and his team were great to work with! He was able to answer any questions I had and helped me understand the processes that go into getting a home loan. Cody treated me with respect while doing a great job! Highly recommend Cody and Caliber Loans!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2017

    Lori ** is amazing. They are very professional at Caliber Home Loans. Lori goes above and beyond the call of duty and provides excellent customer service. I've already told my friends and family that she is the one to go to. Thank you Lori!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 19, 2017

    Brian ** and his team treated me with respect and provided detailed answers to all of my questions in a timely manner via phone calls and email. Paperwork was requested and processed to make the closing process as easy and stress free as possible. I would highly recommend Brian and his team to others.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 19, 2017

    This was my second refinance. This time around, I wanted to work with someone physically closer to me. I turned to the internet and began looking for professionals in my area. Joe had some of the highest reviews, so I decided to call him. The rest of the process was like a fairytale and was so painless. With my previous refi, I had to make several in-person trips to their office. This time around, everything was handled via the phone and all documents were dealt with electronically. This made things much easier for me. Joe and his team even managed to get my loan closed and funded in the same month I first called. I think all-in-all, it was a total of three weeks. I'd definitely work with him again in the future.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 18, 2017

    Caliber Home Loans was great. Seamless transaction and great service. The transaction was fast and signing inline was easy. All our questions were answered in a timely manner and they followed up on every piece of information that was needed. I will definitely use them again for our next home purchase.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed May 18, 2017

    First time homebuyer. Had great experience. Would recommend both the company and our broker. Very responsive. Always available. Explained everything. Even multiple times. Reviewed paperwork multiple times with us. Helped us through the entire process. Our broker worked with us for almost a year!

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    Verified purchase
    StaffTransparency

    Reviewed May 18, 2017

    I got best service from Mr. Paul ** and Caroline. I don't any word to explain about his and her service. Mr. Paul is very intelligent and helpful person I ever see. Thank you so much for your support! I talked about Caliber to all my friends and family.

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    Verified purchase
    Staff

    Reviewed May 18, 2017

    Our team did a great job answering questions and making sure we were always on track. They went out of their way several times to make sure we were well taken care of! We would recommend them to anyone looking to purchase or refinance a home.

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    Verified purchase
    StaffLoan Process

    Reviewed May 17, 2017

    I was very pleased with the service we got from our loan consultant and her team. She answered all the questions that we as first-time home buyers had (and we had lots of them) and she was very professional and efficient. She worked hard to get us just the sort of terms that we wanted and find the kinds of programs we were looking to have with our loan (down payment assistance, mortgage credit certificate program, etc). Great for mortgage loans. I would definitely recommend the Hulbert team to a family member or friend.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed May 17, 2017

    The information and treatment that we received from the beginning was clear, precise and objective. And the times in which they were processed all information were those that they mentioned; for all of the above, I only have to thank and recommend extensively to Caliber Home Loans for their work and professionalism. Thanks so much!

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    Customer ServiceStaff

    Reviewed May 15, 2017

    BEWARE!! Scott ** of Clearwater, Florida with Caliber Home Loans is a fraud. He claims to be concerned and claims he will address your needs immediately. He takes all your paperwork and runs your credit, then never returns your calls, or texts, or emails. He drops off the grid, leaving you with your credit dinged and no responses. DO BUSINESS with him at your own risk!!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed May 13, 2017

    The team communicated well through most of the process until the end, when employment needed to be verified. Requiring employment verification (Again) only three days prior to closing was less than desirable. Better than some home purchases. Our real estate agent was a savior during this process.

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    Punctuality & SpeedLoan Process

    Reviewed May 13, 2017

    Liberty Bank, who is managing our home loan sent us on a wild goose chase to get an apostille POA in Australia so that I could sign the loan docs on our new house while my wife was in Australia on holiday. We had to do this because my wife was not near an Embassy and was leaving for England in 48 hours from the time Liberty Bank informed us of this problem. So round and round we go, and 2 weeks and $500 later we are told by the Investors at Liberty Home Loan Inc. that they don't accept apostille POA, that my wife must sign docs at the embassy.

    Well, this contravenes the Hague convention, of which Australia and the US are a part of. So we are just wondering if Caliber Bank are breaking any financial regulations or contravening any trade acts by denying our apostille which SHOULD be accepted. So, it appears that if your better half is overseas during a real estate transaction and not near an embassy, and your loan is with Caliber Home Loans Inc, you're out of luck my friend.

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    Verified purchase
    StaffLoan Process

    Reviewed May 13, 2017

    Refinance of an investment rental property - Great. Brandon ** was super, courteous and kind. Erica ** was nice. The mortgage connect people were efficient and very nice too. The process was fine, I am happy.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 12, 2017

    Bruce was fantastic. From the day I called him to get pre-approved, through settlement he worked with me and listened to my questions, issues, and concerns and did everything possible to make it go as smoothly and easy as possible. I would recommend him to anyone buying or refinancing in the future and hope to work with him again.

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    Verified purchase
    StaffLoan Process

    Reviewed May 12, 2017

    Lisa and team made purchasing our first home an easy and enjoyable experience. Everything went smoothly from start to finish, and Lisa was also a wonderful resource in getting a home improvement loan started so we can renovate before we move in. Could not be more pleased with the level of service we received!

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    Verified purchase
    StaffTransparency

    Reviewed May 12, 2017

    Bree ** and Brett ** both was excellent, very helpful, knowledgeable and professional. I was little upset due to so many paperwork but both explain me due to bank requirement. But both was great to deal with it. Thank you to make this happen. We close in 30 days, thank you!

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    Verified purchase
    StaffTransparency

    Reviewed May 12, 2017

    Excellent work! Bill was able to easily explain to us all of our options. He did a great job of providing us all of the details that we needed to make a decision. I was very pleased with the way things worked out.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed May 12, 2017

    Team Buckles treated us with the utmost respect and professionalism. At the same team we literally felt like part of their family. They always had an open line of communication to us (whatever method we preferred) and kept us informed. They were extremely patient with us as first time home buyers and never rushed us when having conversations and asking questions. It was an amazingly smooth experience that we will never forgot. We certainly hope to work with Team Buckles again in the future!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 11, 2017

    Great Experience. Very quick with taking care of business and getting things handled throughout the loan process. I had Ryan as my main person to deal with and he handled everything like a champ! I will always HIGHLY recommend Caliber Home Loans to others that I hear are purchasing a new home!

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed May 11, 2017

    I was extremely pleased with the speed, thoroughness, and professionalism I received from Caliber Home Loans in preparing my pre-approval, and in processing my mortgage. In particular, the work of Brian ** was outstanding. Brian was amazingly speedy in providing my realtor with the pre-approval, and in providing very helpful feedback to the sellers' agent. He answered several questions I had as a first-time buyer during the mortgage process with very helpful detail, as well as providing clear and concise instruction in submitting my background information. I am hard pressed to believe that I could have received better service from another mortgage professional. I do hope Brian is recognized by Caliber for his excellent work and terrific demeanor. Thanks to Caliber for a positive mortgage experience overall.

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    Verified purchase
    Loan Process

    Reviewed May 11, 2017

    I can't say enough good words to describe how smooth the mortgage process was. The review, application and final documents were painless. Eric **, our Mortgage Consultant was a joy to work with. I highly recommend Caliber Home Loans and would surely tell any prospective buyer to look into them.

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    Verified purchase
    StaffLoan Process

    Reviewed May 11, 2017

    Rosalie ** is an excellent loan processor, she really works hard to resolve issues and make it happen. Process took a little longer than was initially plan but the whole team was on top of all the issues. Definitely recommend to friends and family.

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    Verified purchase
    StaffLoan Process

    Reviewed May 11, 2017

    Scott and everyone at Caliber Home Loans were awesome from start to finish of purchasing my new home. They made the process enjoyable, pleasant and stress free. I would highly recommend Scott and everyone at caliber home loans They are the best! I am so happy that I used Scott and his whole staff. What a wonderful experience!

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    Verified purchase
    StaffLoan Process

    Reviewed May 11, 2017

    I felt very comfortable with Kevin from the very beginning. He was very honest with answers to questions, and was very helpful when it came to explaining things differently until I understood. It was a very easy, stress-free process for me.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed May 11, 2017

    We had a great experience with Caliber Home Loans here in Albuquerque. We needed to refinance our mortgage to get out of an 80/20 situation with a 15-year balloon that was coming up. Matt & his team communicated well, were efficient, and got us a great rate.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed May 11, 2017

    Very pleased with Caliber Home Loans. Debbie was always available to answer all of my questions and concerns. They communicated with me every step of the way and worked diligently. They worked in a timely manner and I would highly recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2017

    JP was always very helpful and made sure I understood what to do. I could contact him anytime. A very pleasant experience, he didn't delay answering any question I had. I would recommend him when possible.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 11, 2017

    The group we worked with were very professional, kind and did what they said they would do. Our loan was completed in a short time as promised. Thank you Caliber loans. Great job. Geoffrey ** and group get our vote for good work!

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed May 10, 2017

    Wes and his team did a great job walking my wife and I, who are first time home buyers, through the buying and closing process. They were accommodating and very helpful. They were very clear, concise, and comprehensive with everything the first time so that we were able to close quickly and on time.

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    Verified purchase
    Staff

    Reviewed May 10, 2017

    Connie and her team were a big help with financing our new house. They evaluated our financial situation, were available for questions around the clock and found a solution for every problem coming up. We would always choose Caliber Home Loans again and will definitely recommend Connie's team to our friends planning to purchase a new home! Thank you so much for your help!

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    Verified purchase
    Staff

    Reviewed May 10, 2017

    All contacts were very professional. Top of the line and very helpful and friendly. Would recommend to someone needing a mortgage. For a change a company out for the customer and not themselves. Anything I can do for them would love to.

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    Customer ServiceStaffLoan Process

    Reviewed May 10, 2017

    Mike ** was great always answer our calls & questions. He made this process easy. Pam was great too. Couldn't have done this without him. He was at closing & made sure everything was taken care of that everything was paid and sent. Thanks everyone again.

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    StaffLoan Process

    Reviewed May 10, 2017

    The process went extremely well. My agent, Larry ** & his staff were excellent! They kept me informed and updated of what was needed and taking place through the entire process of the loan up to and including the closing. I would recommend Larry & his staff to anyone!

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    Loan Process

    Reviewed May 10, 2017

    I recently purchased my retirement home and used Caliber to obtain financing. I have purchased homes in the past through other institutions. This experience was by far the best I have ever had. I felt very involved and in touch throughout the process. Closing went very smoothly as well. With all the other things I was dealing with such as retiring, selling my home and moving, I really appreciated the ease of this process.

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    Staff

    Reviewed May 9, 2017

    Thanks to the wonderful employees at Caliber Home Loans I am now a homeowner in my desired area, with good schools. Kat ** has done so much to make sure this happened for me and my family. I cannot put in words my gratitude for all of her hard work and dedication. She is the reason I will recommend and continue to recommend Caliber Home Loans to friends and family.

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    Punctuality & SpeedLoan Process

    Reviewed May 9, 2017

    Everything about the loan process went very quickly and very smoothly. The processing went very well, and the paperwork was less than I expected. I would use the same company again. I would rate the process as five stars, and I can't think of anything that could have been done better.

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    StaffTransparency

    Reviewed May 7, 2017

    Good morning. Just wanted to rave about Ben!!! He did an amazing job under not so ideal circumstances. I had less than stellar credit with some underlying financial issues. Ben made sure to go the extra step and ask for extra documents ensuring the underwriter would have everything without even asking for it. He communicated with me on a regular basis and made me feel at ease about this out of state transaction. A+++ for him!

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed May 7, 2017

    Professional team at Caliber of Reno, NV. My loan was completed on time. I would recommend Caliber of Reno to anyone looking for a home loan. Becky ** and her team kept me updated throughout the entire process. I am now a homeowner with a low interest rate.

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    Customer ServiceStaff

    Reviewed May 6, 2017

    Allison, was so easy to work with from the very start. Every step of the way she helped us and always was there for us to answer questions. I would highly recommend her to anyone wanting to finance a home.

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    StaffLoan Process

    Reviewed May 6, 2017

    The whole process went smoothly and Yesenia was great to work with. She was friendly and helpful through the whole process. It was a hassle free experience throughout the whole process. I would recommend Caliber to anyone purchasing a home.

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    Staff

    Reviewed May 5, 2017

    Had a wonderful experience with the company. They answered any questions I had. And treated me like family. My parents bought a house in 99 and I had no idea what I had to do to buy my condo and they just made everything possible for me.

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    Customer ServiceLoan Process

    Reviewed May 5, 2017

    I was selling my first home so that my wife and I can start our lives in a new home. This has been one of the smoothest and easiest loan process I have done. Wanda was always there to answer all our questions and make us feel comfortable. Well done and keep up the great customer service!

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    Loan ProcessRates

    Reviewed May 5, 2017

    Overall it was a great experience. My wife and I have excellent credit, and we ended up with a loan with a good % rate. We applied for a VA backed loan, and were granted just that. I did feel the fees were on the higher side, but again, we were satisfied with the overall experience.

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    StaffLoan Process

    Reviewed May 5, 2017

    Caliber Home Loans was great to work with. My loan agent Matt ** went beyond what was necessary to see that everything worked out. I was extremely impressed, having gone through the mortgage process in the past. Thank you Matt and Caliber Home Mortgage!

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    StaffLoan Process

    Reviewed May 5, 2017

    After different home loan providers, I was introduce to Joshua ** from Caliber Loans. I truly recommend this guy to anyone shopping for a home loan. Caliber Home Loans agent Joshua ** will take care of your home mortgage needs.

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    Punctuality & SpeedStaffLoan Process

    Reviewed May 5, 2017

    They are very courteous, knowledgeable and customer friendly! They are on top of all the information that I as a customer needed! They are also very fast on getting your loan approved! I would absolutely recommend Caliber to any and all friends and family!

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    StaffLoan Process

    Reviewed May 5, 2017

    Every single person I came into contact with through every tiny little hiccup not only remained professional, but friendly. It was not the easiest process, but I can not imagine having done it with any other team. They are professional to a T, and quite frankly they felt closer than family at some points.

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    Reviewed May 5, 2017

    Just want to say what a pleasure it was to work with the folks over a Caliber Home Loans. Everything went so smoothly and felt like it was breeze to get a refinance done on my existing home. If looking for a new home loan or refinance, I would highly recommend using Caliber Home Loans, you will not be disappointed!

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    StaffLoan Process

    Reviewed May 5, 2017

    Buying a new home is stressful enough but Caliber helped eliminate our stressors with such an amazing and smooth transaction! The experience was superb and the team are all rockstars!! Their cohesiveness and attention to detail was spot on. Highly recommend this group. You won't be disappointed!!

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    Staff

    Reviewed May 5, 2017

    Everyone we worked with was absolutely amazing! They answered every question or concern we had immediately! We are first time home buyers and the way everyone helped us could not have been more perfect!! Thank you so much everyone that was involved with us!!! We couldn't have done it without you!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 5, 2017

    We received the most respectful and professional service anyone could ask for. Everyone were timely with their response to all questions asked and we felt confident in the service we were provided. I will use Caliber Home Loans again if needed and I will definitely recommend to family and friends.

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    Customer ServiceStaffLoan Process

    Reviewed May 4, 2017

    I am a Realtor and I represented a buyer in a transaction. The Sr Loan Officer waited 2-3 days to reply to emails and voicemails were rarely returned. The Loan Officer kept the seller's agent more informed with the process than my clients, the buyers. The Loan Officer felt it necessary to inform the seller's agent of the buyer's financial situation - the seller's agent knew more about the buyer's financial situation than I as a buyer's agent. Furthermore, the Branch Manager and Loan Officer continue to keep the seller's agent in the loop and updated on the buyer's financial situation, although I was in constant contact with the seller's agent regarding the closing process. The Loan Officer and the Branch Manager was more concerned about keeping the high-producing and referral client (seller's agent) than they were about their customer and my buyer.

    Although there are other loan officers working at Traverse City branch who are upstanding individuals with a high level of professionalism, this situation brought out the absolute worse in this Sr Loan Officer and her Branch Manager. Instead of taking the time to address our concerns, they proceed to makes excuses as well as blaming my clients' financial situation for the issues. The Sr Loan Officer and the Branch Manager refused to take ownership of the problems and do what most professionals would do - make it right without asking how to make it right.

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    Punctuality & SpeedLoan Process

    Reviewed May 3, 2017

    Great company. Worked well and quick. Slowed down due to appraisal company but Caliber handled all great. Would work again and have referred friends to finance with Caliber. This was our second refinancing with Caliber and they handled all as expected.

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    Staff

    Reviewed May 3, 2017

    Everyone I interacted with on the Caliber team was very helpful and answered all of my questions. I never had to worry about the funding get during the process of moving to a different state and dealing with everything else. I would use Caliber again if I could.

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    StaffLoan ProcessTransparency

    Reviewed May 3, 2017

    Jane is just the best person to work with. She explained things in a way that was easy to understand. She made it so easy for me to navigate my way through the loan process. If everyone at Caliber is half as good as Jane, I would highly recommend Caliber to get you through the loan process.

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    StaffLoan Process

    Reviewed May 2, 2017

    I would and have recommended Caliber Home Loans to Co-workers and Friends: as a first time home buyer, the journey I had was made much better by having a very helpful and understanding loan officer. Thanks Caliber Home Loans and D. **.

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    Loan Process

    Reviewed May 2, 2017

    From the time that I contacted Brad ** of Caliber Home Loans to the completion of the closing process, every part of the process was done in a smooth, professional manner. I greatly appreciate the fact that we were able to go thru and complete the loan and closing long-distance, as I, the buyer, was more than 560 miles distant from the property and the folks at Caliber in Northern Kentucky. Having not purchased a home in nearly 20 years, Brad walked me thru the much-changed loan process and the signing for the home. Thanks also are to be given to his associates, Kyle ** and Tammy **, for their assistance in getting the job done.

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    StaffLoan Process

    Reviewed May 2, 2017

    We had a wonderful experience with Caliber Home Loans. Shawn ** was not only professional and courteous he worked magic to get us to closing. Our process was smooth and even when we hit a roadblock before closing Shawn worked above and beyond to meet our deadline. He truly is an asset to your organization.

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    StaffLoan Process

    Reviewed May 2, 2017

    We had a great experience with Steve and his team at the Fort Wayne office. We ran into issues and had to walk away from our first home and he constantly checked in on us and made sure we understood everything. We couldn't have asked for a better experience in a sometimes stressful situation. Would recommend everyone to Steve and his team.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed May 2, 2017

    Joshua ** and staff were great, very helpful and closed loan fast. Would recommend to friends. Getting in contact was easy and he returned calls right away. Fast friendly and kept me updated along the way. Over an great experience, wife was happy as well, he helped us get our dream home.

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    Customer ServiceStaffLoan Process

    Reviewed May 2, 2017

    Simply the best loan experience I have ever had. I own several properties and have been through their mortgage process several times. This was the least invasive experience I have ever had with a mortgage. They are true pros and know what they need and what they don't. ALL IN HOUSE makes ALL the difference. Call Caliber, you will be glad you did.

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    StaffLoan ProcessTransparency

    Reviewed May 2, 2017

    My loan agent took care of absolutely everything. He touched base every day to provide updates and status on my loan. He secured great terms for a jumbo loan. Great experience... I'll be back. Awesome.

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    Loan ProcessRates

    Reviewed May 1, 2017

    I've purchased four homes in my life and this was by far the smoothest financing and closing process I've had so far. Very responsive to my questions and kept me up-to-date as closing day approached. Nice variety of financing options, very competitive rates and we were able to complete everything (except the actual closing) online.

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    Staff

    Reviewed May 1, 2017

    I love them. I would definitely recommend everyone to this company. They were on point and sufficient. My lender and her team was awesome. They answered every question I had and I like that. My realtor was awesome and kept me informed as well.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 30, 2017

    We were extremely pleased with the professionalism of Jaclyn and Ed. They were reassuring and always proactive in our best interests. They returned phone calls promptly and spoke to us politely. They worked tediously to close this loan as smoothly as possible. Susan ** was also an important part of the process. However, we experienced difficulty with getting callbacks to help us understand points, she asked for the same documents over and over again, and sometimes she seemed short with us. I believe she did have our best interests at heart, we struggled with her. Thank you. We would recommend your institution readily.

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    Punctuality & SpeedLoan Process

    Reviewed April 30, 2017

    We were trying find and buy a house and we only had about 5 weeks to do so, we were having our first baby and didn't want to be in an apartment anymore. Rich was able to get us the loan we needed in time and Mat found us a great house in our price range.

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    Punctuality & SpeedLoan Process

    Reviewed April 30, 2017

    Caliber Home Loans DOES NOT pay our property taxes. We can't get them to pay them. We have called 3 times. Once when we first got the bill in March. With Caliber Home Loans saying they will pay it by March 30th. Never happened. So now we got penalized and charged a fee from the state. They keep telling us 10 days and the payment will be there, then they say they will expedite the payment so it will be there in 5 days. Which is now going on month 2 of Caliber not paying and us getting another late fee again. Oh and they are making us pay the penalty fee for our account with the state. What a bunch of bull crap. I wish our loan was never sent to this company. The minute I can get away from this horrible company I will.

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    StaffLoan ProcessTransparency

    Reviewed April 29, 2017

    We worked with Gina mainly but also worked with others at Caliber Loans. They made our home buying experience very smooth. They kept us up to date and explained everything as the process went on. Very smooth closing also. They are very knowledgeable and professional.

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    Staff

    Reviewed April 29, 2017

    Caliber Home Loans was excellent. The loan consultant I worked with Taide ** was very knowledgeable and helpful. He made my dreams come true of buying a home for myself and children. He was able to qualify me for a loan when other mortgage lenders told me no. I am very thankful for all of his hard work. It was a pleasure to work with him and his team.

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    Customer ServicePunctuality & Speed

    Reviewed April 28, 2017

    I don't know how else to reach the company. The Customer Service email listed on the bill "customerservice@CaliberHomeLoans.com" is defunct/disabled. There is no history of content of messages sent to the company via the website "Contact Us" portal. Any message you send the automated-generic response is "IF a reply is NECESSARY, we will reply back to your message within 5 business days of receipt of your message." As IF your concerns are not important unless they feel NECESSARY. It's been over 120 days since my first unsuccessful contact request. I requested written correspondence because the Caliber Home Loans is litigation about phone calls so they cannot be trusted via phone. And this company does NOT have a BBB.org rating.

    Caliber Home Loans are fraudulently charging "homeowners insurance" payment and will not tell me what is this charge for and who it is being paid to! They had never contacted me about this and when the Insurance company sent me a bill, I paid it! I pay personally for my home insurance (bills to prove payment that I paid and not Caliber)! And the company will not respond to me! And Caliber Home Loans submitted derogatory (demerits) to crediting bureaus of late/missed payments when I have all the checks/receipts cashed of ALL my on time payments. (Currently contacting them about this, too.)

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    Staff

    Reviewed April 28, 2017

    Tim worked with me every step of the way. As a first-time home buyer it was important to me to understand every step of the process. He made it as easy as possible. Great, military-friendly, and experienced lender. I would recommend Caliber to others.

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    Staff

    Reviewed April 27, 2017

    The team I worked with on my loan consisted of Laura, Mitch and Katie. They were AMAZING! They were very patient with me and very responsive. I would apply for a loan with them 100 times over. Recommendations will definitely be happening. :)

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 27, 2017

    I truly had a fast and stress free loan experience. My loan processor Carlos ** made the process even easier than expected. Would recommend to a friend and definitely will. I got my loan approved faster than I expected and the whole team worked diligently to make my process as smooth as possible.

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    StaffLoan Process

    Reviewed April 27, 2017

    I was extremely pleased with the process to obtain my home loan. Rich ** was an excellent liaison to Caliber. He answered all my questions rapidly and honestly. He made the process go smoothly and have great advice on different loans.

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    StaffLoan Process

    Reviewed April 27, 2017

    I refi-ed with Caliber and the folks were just as nice and helpful as could be. It was a bit harrowing at times, as any mortgage and refi would be (!) but they made it much easier. I would recommend Caliber highly!

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    StaffLoan Process

    Reviewed April 27, 2017

    Buying a new home after 33 yrs. The experience we had with Caliber Home Loans was first rate. The paperwork needed was forwarded and returned with efficiency. Everyone we work with was polite and knowledgeable. Our questions were always answered clearly and to our satisfaction. The closing went smoothly without any problems.

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    StaffLoan ProcessTransparency

    Reviewed April 27, 2017

    We found Caliber to be very informative and encouraging at the beginning of our quest to buy a condominium. Their agent contacted us and explained every step in the process. Everything went smoothly from start to finish with extensive follow up. Now we are happily settled in our new home.

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    Staff

    Reviewed April 27, 2017

    Vicki ** from the Sonoma branch is the best!!! She has helped us on several occasions. She is very knowledgeable and easy to talk to and responds back in a timely fashion. She goes above and beyond. I would give her 5 star service and would recommend her to family & friends.

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    Customer ServiceStaffTransparency

    Reviewed April 27, 2017

    We were so pleased with the customer service we received from Caliber Home Loans. They worked diligently to get everything prepared and were very clear with what they needed from us. Would definitely recommend them to family and friends. Glad we got the opportunity to work with them.

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    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed April 27, 2017

    Everything was done ahead of schedule, they explained every step to me very clearly, and they were quick to respond to every question that I had. I was very impressed with Caliber throughout the entire process, and highly recommend them to anyone interested in a home loan company.

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    StaffLoan Process

    Reviewed April 27, 2017

    My experience with Caliber Home loans went very smoothly. Christina ** was extremely attentive and helpful. She guided me through the entire process which took a lot of pressure off of me. I really like the online payment center as well. I would highly recommend them to anyone in the home buying market.

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    Staff

    Reviewed April 24, 2017

    Companies are measured by customer satisfaction, and in my book Caliber is #1. I've never had a banker look after me and my family like Angeline ** did. Being a service member, she went above and beyond. In fact, my real estate agent commented many times that she'd never seen such a great banker. Highly recommended!

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    Customer ServicePunctuality & Speed

    Reviewed April 24, 2017

    Caliber was very good to work with. James ** was exceptional. Great communication. Returned calls and emails quickly. Tried making the stressful period of buying a home less stressful. Looking forward to working with Caliber for year to come throughout the mortgage process.

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    Staff

    Reviewed April 21, 2017

    A huge thanks to Bill **, Cheri **, Kimberly ** and the Touchette Team. When buying our home we ran into a bit of a disaster when the appraisal came in $25,000 lower than expected. Negotiation with the seller took nearly 2 weeks but we were able to reach an agreement and then Caliber really came through and managed to meet the original closing date! Excellent performance and I will highly recommend caliber to any of my friends or family in the future.

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    StaffLoan Process

    Reviewed April 20, 2017

    Our experience with Caliber was nothing but a positive one. Rich ** and his staff were excellent through the whole home loan experience! We can't thank Caliber enough for all their help! We hope to be with Caliber Home Loans forever and day.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed April 20, 2017

    I have never received better treatment and kept better informed than I was with Jack and Cheryl. If I had any questions or had a concern, all I had to do was call and it was taken care of. We dealt mostly with Cheryl and I could not ask for better service. Everything was explained and if I did not understand something, Cheryl would take the time to go over with me. I never felt rushed or that I was just a number. I can not give Jack and Cheryl high enough praise and I would recommend them in a heartbeat. Everything went just like clockwork.

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    Staff

    Reviewed April 20, 2017

    Great satisfaction and help Us a lot with the assistance. I will recommended to my friend. Madelin is a great person and worker. She did her best to help us. If we ever need help again we know embers to go. Thank you.

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    StaffLoan Process

    Reviewed April 19, 2017

    I worked with Matt ** and he was wonderful throughout the whole process. He was responsive, knowledgeable, and kind. My realtor, closer, and the seller all spoke highly of him as well. Caliber made the loan process very easy. I would recommend them to anyone looking for a mortgage!

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    StaffLoan Process

    Reviewed April 19, 2017

    The moment I experienced my loan process with Caliber, they put me at ease and made the process so easy! It was done in a timely manner with all professional staff keeping me abreast step by step. I wish I knew about Caliber when I purchase my 1st home! Thank you for a smooth process.

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    StaffLoan Process

    Reviewed April 19, 2017

    Rich ** and his team were very patient and helpful in guiding me through the mortgage process. As a first time home buyer, their expertise and responsiveness kept me at ease and they answered all my questions with outstanding professionalism. Thank you for a job well done.

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    StaffLoan Process

    Reviewed April 19, 2017

    The staff were professional, responsive, and dependable. I appreciate their follow through when I ask questions through the house buying process. When I didn't think I would be able to buy a house, Caliber pursued me by following up and motivated me to re-apply and see what happens. Thanks for all your help Caliber staff!

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    Customer ServiceStaffLoan Process

    Reviewed April 18, 2017

    My loan application from the prequal through the closing was relatively seamless. Mr. Blair ** was my consultant. Blair's knowledge and experience was essential to my getting the purchase closed within a relatively short window. As the process progressed I was impressed with Blair's work ethic and his attention to detail. He exhibited a heighten sense of urgency and eliminated the nonessential details. Never having met Blair in person I can say we developed a respectful relationship. Before retiring I was a senior manager in a trade marketing company. I believe Blair would have been a candidate for our accelerated development program. Quite simply, Mr. ** is Caliber Home Loans. He represents his company in a highly ethical manner and never was too busy to take my call or reply to an email or text.

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    StaffTransparency

    Reviewed April 18, 2017

    Great service. All questions were answered and explained in a timely manner etc. Will use Caliber again next time. Loan officer was a huge help when it came to getting what underwriting needed from us, made it very simple to obtain, and was always in contact with us when something else was needed.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed April 18, 2017

    I recently refinanced my condo and was very impressed with how smooth, quick, and efficient the entire process was. They had great rates, and very courteous reps. I would gladly choose to do business with them again, and I highly recommend Caliber Home Loans.

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    Reviewed April 18, 2017

    Caliber Home Loans provided me with fantastic service. I read about lots of people running into troubles or delays when getting a VA Loan. Caliber asked for everything normally required upfront and when additional documentation was required it was minimal and easy to obtain. I would definitely recommend Caliber to anyone seeking a home loan.

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    StaffLoan Process

    Reviewed April 18, 2017

    The mortgage closing process went very well and Brenda ** was professional and helpful! My wife and I were very impressed and would recommend Caliber to anyone. Any questions or concerns we had were handled well and beyond. We would gladly do business with them again.

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    StaffLoan Process

    Reviewed April 17, 2017

    Jim ** and his team were awesome. From the very beginning it was a very seamless process. I like how the online signature process made everything very easy. The closing took only about 30 minutes and the funds were delivered on the same day we were told they would be there. Overall a great experience.

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 17, 2017

    Michelle ** and her team did a excellent job for me and my wife. The process was fast and friendly and accurate and informative. It was a total pleasure dealing with them. I would highly recommend Caliber to anybody that is looking for a home loan. Thank you.

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    Staff

    Reviewed April 17, 2017

    My wife and I recently moved from Virginia to Maryland. Moving is never easy or stress free. However, we could not be happier with our experience working with Michael and the team at Caliber. They did everything in their power to make our transaction as smooth as possible. In short, they went above and beyond and we are forever grateful. Thank You!

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    StaffLoan Process

    Reviewed April 15, 2017

    The loan officer and staff personnel were great to deal with. The year and 1/2 delay was the fault of the builder not the lender. This lead to previously submitted paperwork having to be updated and resubmitted a couple of times. Giving me heads up information as to what was expected from the very beginning was very helpful. There were no big surprises and special effort was made to close escrow when we got the okay. I can see the significant impact that a builder has on the whole loan process. Thank you.

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 10, 2017

    We had a fantastic experience with Caliber. Katie ** and Lori ** are amazing. We actually closed early on our loan. I cannot imagine ever using another company. I highly recommend Caliber Home Loans for friendly staff and seamless mortgage processing. Caliber will come highly recommended by our family! Thank you all for a wonderful experience.

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    Customer ServiceStaffLoan Process

    Reviewed April 10, 2017

    What started out as a dream 2 1/2 years ago, became a reality in November of 2016 thanks to the outstanding work of Dino ** and Wes **. From finding the right construction loan bank to finally converting that into a conventional mortgage, Dino and Wes were with us every step of the way. They truly exemplified superior customer service in every sense of the word. Excellent job!

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    Staff

    Reviewed April 8, 2017

    We would like to thank Bree ** @ Caliber Home Loans for the great job she did on our recent refinance for our personal residence. We have had the great privilege of working with Bree for many years and she is the Best in the Business. We would Highly recommend Bree ** @ Caliber Home Loans for your needs. Thanks Bree.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed April 8, 2017

    Great staff, friendly, helpful, flexible, and fast. Anything I needed to know, they answered or found the answer extremely fast. Also everything was transparent. No missing information. The website was easy to set up account and use as well. Recommend these folks for sure.

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    Staff

    Reviewed April 7, 2017

    This is the second time in five years that I have used Rodney ** for a home loan, now being at Caliber Home Loans. Rodney and the staff went beyond my expectations. I received text, email or phone calls as updates on my loan. No matter what time Rodney and the staff were always available. I will and have already recommended Rodney for a home loan. Thanks.

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    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed April 6, 2017

    I recently purchased a home using my VA home loan benefits through Caliber. They were amazing at being communicative and efficient in processing everything and I was able to close within 4 weeks (which seems crazy fast for a VA Loan!). Highly recommend working with Caliber!

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    Loan Process

    Reviewed April 6, 2017

    Caliber Loans was great. They made the whole process easy and kept me informed as to what was going on. They also were good about answering any of my questions and making sure I was comfortable with everything. Bill ** was awesome. I would definitely recommend them for your home loan needs.

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    Verified purchase

    Reviewed April 6, 2017

    Overall it went great. There was some confusion as to what paperwork was needed from me. I would sending the customer with every document required so they could check it off as they assemble their papers and have them send it back with the paperwork

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    Verified purchase
    StaffLoan Process

    Reviewed April 6, 2017

    Tom **'s team did an impeccable job. They kept us updated through the process and was the best mortgage process I've ever encountered. We have bought several homes over the years, but this team is very organized and made it very simple. The only thing that could have been better would have been if they moved us and unpacked the boxes. Tom I still have a few that need unpacked, so come on up!!!! Thanks for everything you did to make this new mortgage transaction easy.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2017

    Caliber Home loans were very attentive to my fiance and my needs! We worked with Julio ** and he always responded in a timely manner. He was always professional. I would definitely recommend him and the company to anyone I know.

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    Verified purchase
    StaffLoan Process

    Reviewed April 6, 2017

    We went into the office in Greeley with a lot of questions and to be honest they were all answered. The time of getting our loan approved and the help we received were both amazing. I will recommend this process to everyone.

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    Verified purchase
    Loan Process

    Reviewed April 6, 2017

    Bill and Theresa were very helpful, and took the time to walk us through all our options, and help us get all of the necessary paperwork together to complete our loan. I would recommend them to anyone looking to purchase a home, and we will be going through them for any future refinancing, or other home purchases down the road.

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    Verified purchase
    StaffLoan Process

    Reviewed April 5, 2017

    Sarah was helpful throughout the entire process. She was available 7 days a week even on her day off with all available programs available to me and my family. She was knowledgeable and a great source of information from start to finish and she kept me updated on any changes.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 5, 2017

    The whole process was easy and convenient. The staff at Caliber bent over backwards assisting us with our mortgage. The whole process of signing documents was super convenient, using digital signature software for signing documents. The staff response to messages was quick and thorough.

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    Verified purchase
    Staff

    Reviewed April 5, 2017

    Jill and her team were excellent at guiding us through our purchase. They took into account how much we were willing to spend, and didn't try to push us to taking up any more debt than we were willing. As first time homeowners, we were very comfortable with their expertise and their patience with our many, many questions.

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    Verified purchase
    StaffTransparency

    Reviewed April 5, 2017

    Special kudos for Steve **. He went out of his way to make sure our deal got done, and he communicated with us thoroughly and well. I would recommend Steve to anyone and will do so whenever I get a chance. Thank you.

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    Verified purchase

    Reviewed April 5, 2017

    We dreamed of purchasing a new home in the mountains and Caliber mortgage made that dream come true. We closed on our custom built home in March and we can't wait to spend and share the mountain life with our friends and family!!! Thank you.

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    Verified purchase
    StaffLoan Process

    Reviewed April 5, 2017

    Sarah ** and the team and Caliber were awesome to work with! Our loan was closed and ready to go almost a week before our close date. Highly recommend to others as the process was as smooth as possible and they did a great job explaining and proactively updating us on the progress of the paperwork.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 5, 2017

    Christine and her team (Kris, Barb and Skye) were great to work with. Very quick to respond, even on weekends, and very organized and detail-oriented. My loan application, from pre-approval to the actual mortgage, was handled very smoothly and quickly, which I definitely appreciated in the middle of the stressful process of purchasing a home! Any hiccups that occurred were quickly handled behind the scenes, and I didn't have to worry about them at all. I would gladly work with Christine and her team again, and recommend them to anyone looking to buy a home in the Seattle area!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed April 4, 2017

    I could not have asked for a better Lender when buying my first home. Matthew my agent was so helpful! He explained everything no matter what questions I asked and he made the process so easy. I would definitely recommend Caliber to anyone buying a home! He definitely went above and beyond when helping me with any issues that may have arisen during this process! The paperwork was minimal as possible and most can be done electronically which is great when you have a hectic schedule. So I will advise everyone to call Caliber if they want great service, and an easy process when buying a home!

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    Verified purchase
    StaffLoan Process

    Reviewed April 1, 2017

    Best time ever applying for mortgage. Could not have been any happier with the people we dealt with, the process we went through. When we were asked to submit papers needed for the mortgage was given time to locate and submit.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 31, 2017

    Beth ** and her team were super helpful in guiding us down the home loan road. They were upfront about all the fees, and kept us accountable for all the documents they needed in order to close on time. I would use them again, and highly recommend.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed March 31, 2017

    Best service I ever had from all lenders, quick, fast, and professional. I couldn't have better service. They close my deal for 2nd home mortgage in 2 weeks. Can't be better than that. They walk me through the whole process as my situation was different, and they make it happen very easy.

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    Verified purchase
    Staff

    Reviewed March 31, 2017

    From start to finish, I was pleased with the professionalism exhibited by the Caliber Mortgage team. As a realtor, I plan to share my experience with my buyers and sellers. Caliber is a first class mortgage company serving the needs of my clients.

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    Verified purchase
    StaffLoan Process

    Reviewed March 30, 2017

    This is my second transaction (and will be doing a third!) with Matt and his team. I have also referred friends and clients to Matt. They do a spectacular job making a tough process easier. They are always friendly, precise, and available when I need them. I cannot say enough good things!

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 30, 2017

    Thanks you Team Caliber for working this out!! A special call out for Jimmy for talking the seller into accepting my offer initially!! I was a bit apprehensive at the beginning as I didn't have any real estate agent to work with but Caliber allayed all my fears. Great Job!! Each one I have worked with has been outstanding. Caliber folks at Kirkland have been amazing to work with and very responsive and helpful. It was pleasure working with them all the way through and kept us informed throughout. Would definitely recommend these guys to my friends and family looking for a lender!

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    Verified purchase
    StaffLoan Process

    Reviewed March 30, 2017

    As a first time home-buyer they guided me through the process and were a huge help. There were a few hiccups with my closing and they were wonderful advocates for me. I will definitely be referring others to Chris ** and his team. Many thanks!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed March 30, 2017

    I had the distinct pleasure of finding Missy ** at Caliber Home Loans to help me with my refi. Not only was she professional and able to give me the service I needed, she was friendly and attentive. Communication was always quick and easy, information was accurate, and the overall experience was what I had hoped for.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 30, 2017

    I am in Real Estate and one of the things that has happened since the closing laws changed is that many times closing is delayed due to mortgage issues. I used Caliber and Dean for my own mortgage with fantastic results. Great communication from his entire team. Made the mortgage smooth and closed on time!! Extremely efficient and fast. Great job!!!

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    Verified purchase
    StaffTransparency

    Reviewed March 29, 2017

    Sherilyn ** and Katherine ** were fantastic to work with. They explained everything step by step and helped us understand everything. I would highly recommend them to everyone. I liked the small office for a more personal feel as opposed to a big corporate office.

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    Lance increased rating by 2 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with Caliber Home Loans, Lance increased their star rating on April 3, 2017.

    Updated review: April 3, 2017

    After months of back and forth we have finally been "re-approved" to give them money directly again. I understand it was not their fault, but this was a real pain to correct and was small issue to begin with...

    Original Review: March 29, 2017

    It started a fee months ago when my wife and I switched banks. The bank we left did not stop the auto payment from being sent to Caliber. We had done everything possible on our end to cancel all of our auto debit accounts. We were successful on all accounts, other than Caliber. What that means is that Caliber received a check from our old bank. Since the account had been closed there was obviously no funds available. This apparently automatically triggers a 'Certified Funds' hold for all our future payments for the next 12 mo. Meaning the check they received the next day (from our new bank) with sufficient funds is automatically rejected. By the time all of this gets back to me in the form of 1 phone call. I end up having to pay 2 months' worth of mortgage payments over the phone to catch up. Plus, I immediately had to get a certified check in the mail to cover the next payment due.

    I understand policy, but this is a documented mistake and I was never late with a payment. The only problem was an EXTRA payment was mailed by mistake from a closed account. Now I no longer qualify for EFT and have to mail a certified check each month. I've been working for the last 3 months with an AVP who's giving me the run around and not getting the hold lifted. All I want to do is pay from my new bank via EFT. That's all. It's easier for me and Caliber gets their money sooner. Lift the hold is all I'm asking.

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    Customer ServiceStaff

    Reviewed March 28, 2017

    On 3/15/17 my wife spoke to Ramona at ** and after a few minutes was advised that we will have to first sign an agreement then upon the move and inspection, we will receive a check for the agreed amount. Since that conversation, my wife has been trying to contact the agent that Caliber used from American Realty Group named Melvin **. This agent has been inconsistent with his stories, which the truth can be revealed as we have him on several recordings. Mr. ** is aware that contacting my wife on her phone records all calls, as he has been advised, yet he continues to state incorrect information when the truth is on record. Per the conversation with Ramona at Caliber Loans and my wife; the agent has the agreement and will set a date 30 days from the signing of the agreement, but all calls to Mr. ** have gone unanswered and unreturned.

    Now, American Realty Group, with the approval of Caliber Home Loans is stating that we rejected the offer and decided to go to court to see a judge instead. Caliber Home Loans has no integrity, principles or morals and neither does American Realty Services Group Inc. Both companies tell you one thing, but they do not honor their word. I would be careful in doing ANY sort of business with them as they have now put false information on record regarding a conversation that never happened.

    If you research Caliber Home Loans, you will see how many lawsuits there are against them where the Plaintiffs were successful due to the falsified information they trump up to put against people. I am now going to put out my recordings on every and any site that would allow me so that everyone can be made aware of their practices. I had hoped after the conversation with Ramona and being made aware of just how things worked that we had come to an agreement, but words are just mere words with this company... they simply cannot be trusted.

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    Verified purchase
    Loan Process

    Reviewed March 27, 2017

    Jeff and Tammy were fantastic in walking us through the home loan process. Having never bought a home before, they made the process smooth and easy. Any questions we had were answered near immediately. I would highly recommend Caliber to anyone purchasing a home. Thank you!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 25, 2017

    I worked with Brian and his wonderful team in finding and securing a mortgage for my first home purchase. The help, guidance and support they provided me across the entire process was incredible - the house hunting process is stressful enough, so having people you trust and rely on to make such an important part of that process as streamlined and straightforward as possible is invaluable. Brian and his team were quick to respond to any question I had and were always on top of all moving parts of the financing process. In short, they were a true pleasure to work with and couldn't have asked to work with a better lender. The best team around.

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    Verified purchase
    StaffLoan Process

    Reviewed March 24, 2017

    Everyone was very professional. My experience was excellent. They make the whole process easy. Thanks to Cindy and Jeff and the underwriting team. They definitely know their job and how to make financing process easy. I would use Caliber again definitely.

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    Verified purchase
    StaffLoan Process

    Reviewed March 24, 2017

    Carol with Caliber was absolutely phenomenal. She was very easy to get a hold of if I had any questions. She definitely put my mind to ease and made our first home purchase a very smooth process. I would highly recommend Caliber to any of my friends and would definitely choose them in the future. Thanks for everything!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 24, 2017

    We had several failed transaction due to issues with the property or issues with the seller before we finally made it all the way through. Everyone we worked with was patient, flexible, and fast as we navigated each transaction. We're looking forward to working with them again when we buy our investment home in the coming years.

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    Verified purchase
    Staff

    Reviewed March 23, 2017

    Rodney ** was fantastic to work with. The only feedback I have for Caliber is there is no way for me to integrate my mortgage to Mint.com since you block their service. Please add them, it will help many people manage their overall finances.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed March 23, 2017

    Respectful, patient and understanding. Made my first time buying experience seem easy. They were very courteous and prompt. I would recommend them to anyone. Very professional. I had no issues and they were clear about info they needed and information that they provided.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 23, 2017

    Nikki from Corona made our first time home buying experience smooth and easy to understand. She is very responsive and willing to help. She made sure we understood what was going to happen throughout the process. We were able to close on our first home quickly and can not wait to move in.

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    Verified purchase

    Reviewed March 23, 2017

    I never ran into such an amazing service! Always one step ahead of you, take care of all you need, follow up with you, give excellent devices and a lot more! I learned that a friend was using their service and he had the exact same things to say about his experience. Extremely Recommended!!! Special thank you to Trish.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 23, 2017

    My experience using Caliber was difficult, at no fault of Caliber's. They went above and beyond to close me on time and make sure I had everything that I needed to close. I would recommend them to everyone! They are wonderful people, especially Gina **!!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 23, 2017

    Wonderful staff that work with you to provide a product that suits your needs. Prompt response to questions and able to find innovative solutions to problems that may be encountered during the mortgage process. Highly recommended and would definitely contact them again for future mortgage services.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 22, 2017

    We dealt with Brad and he was amazing. Fast and efficient. Made sure all our needs were taken care of and we knew exactly what was going on through the whole process. I would recommend to anyone just because of him!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed March 22, 2017

    Caliber helped me tremendously with my home loan. They were there every step of the way to answer any questions I had and were very attentive to my needs, even after normal business hours. An A+ to everyone at Caliber.

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    Verified purchase
    Staff

    Reviewed March 22, 2017

    This is the second time we have worked with Brad and his team at Caliber Home Loans. Both experiences have been very positive with no surprises or uncertainties. Home buying can be a stressful process, I felt assured that Caliber had our backs throughout the entire process and we will definitely use them again on our next purchase. Highly Recommended team of experts.

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    Verified purchase
    StaffLoan Process

    Reviewed March 22, 2017

    Caliber Home Loans was very professional throughout the entire process of getting me a home loan. Their people were very friendly - they even went above and beyond by getting me a home warranty with money left from a credit.

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    Verified purchase
    StaffLoan Process

    Reviewed March 22, 2017

    Lorilee ** is a knowledgeable, intelligent and hard working person who is experienced in her field. I would definitely recommend both her and Caliber in the future. The experience went smoothly and efficiently. Lorilee was a dream to work with.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 22, 2017

    I had a great experience with Caliber Home Loans from origination through to closing. Everyone was professional, responsive and my loan closed on time with no issues. I have worked in the mortgage industry for 25+ years and have experienced a bad mortgage process. This was NOT one of them!! I would highly recommend Caliber Home Loans.

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    Verified purchase
    StaffLoan Process

    Reviewed March 22, 2017

    My wife and I really appreciate the dedication from the team. They were there every step of the process. We had some challenges with acquiring a loan, but they were able to get it done. We would definitely recommend Caliber Home Loans and Jay Stout's team. A big thank you to Sheri, Jodi and Stacy. You all made our dreams come true.

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    Verified purchase
    StaffLoan Process

    Reviewed March 22, 2017

    Lorilee ** was the absolute best loan Consultant ever, felt like family. She was so helpful explaining the whole loan process with me allowing me to teach others. I cannot say one bad thing about Caliber Loans & team! Will recommend for sure!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed March 22, 2017

    It was an easy refi from beginning to end. A very professional experience. They explained and walked Jenna and I thru the entire process. Great service. And I would recommend Caliber Home Loans to my family and friends and my co workers.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 21, 2017

    Shan kept me informed throughout the process. He was always available to answer my questions and soothe my frustrations. I would recommend Shan and Caliber for anyone looking for solid, professional help in getting a real estate loan in the Dallas area.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 21, 2017

    My experience with Caliber Home Loans was a pleasure. The representatives I was dealing with were very quick, prompt and helpful. I cannot express enough how happy I am with their services. The time frame they were given to get me in my home was not a very easy one and they met and exceeded my expectations. I would recommend anyone to Caliber Home Loans, I know I will keep doing business with them.

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    Verified purchase
    Loan Process

    Reviewed March 21, 2017

    Caliber Home Loans made it super easy for me to obtain a mortgage! Mike and his team did an excellent job keeping me updated every step of the way. I will certainly recommend and use Caliber Home Loans in the future again! Thank you for the positive experience!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 21, 2017

    I was able to recently work with the Caliber Home Loans folks for an unusual type of loan for an investment property. The team was amazing to work with... extremely professional, and always prompt in their communications! I would strongly recommend Caliber for any mortgage or loan needs!!

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    Verified purchase
    Loan ProcessRates

    Reviewed March 21, 2017

    I already had a mortgage with Caliber Homes. It was a very smooth process to refinance. I would like to think they gave me the best rates possible with our FICO score being so high. You just hear so much how other companies don't charge as much, but I know somebody is paying for the service.

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    Verified purchase
    StaffLoan Process

    Reviewed March 21, 2017

    I reached out to Steve ** based on a recommendation from a friend that worked with him previously. He was really responsive, proactive and answered all my questions. Also he worked really hard for the best pricing available. The closing went smooth and overall a good experience.

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    Verified purchase
    Punctuality & SpeedLoan ProcessTransparency

    Reviewed March 21, 2017

    As a first time home buyer I was nervous about the process. I couldn't have asked for the process to go any smoother, and for that I thank Shawna! She took the time to explain everything to me and answered all of my questions in a very timely manner. I was amazed at how quick and smooth this process was.

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    Verified purchase
    StaffLoan Process

    Reviewed March 21, 2017

    Michael ** and Alysia ** was so wonderful in getting this loan. I really appreciate Alysia so much for doing this for me. She worked hard and diligently!! Always there with a ear in helping me achieve my goal. Michael he started me off with nothing and I felt that he and his work was very good. The whole team over there at Caliber I thank you from the bottom of my heart.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 21, 2017

    I got a fast approval and everyone in Caliber Home Loans worked with me to make sure I got funded on the scheduled date as planned. I will definitely recommend them to anyone who is looking for a mortgage as they provide a great service.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed March 21, 2017

    I highly recommend Caliber Bank to anyone looking for a loan. Not only was I treated with patience and respect, but they went above and beyond in making sure I was comfortable with each step of the process. I was emailed every day with what was happening and all my questions were answered quickly and clearly. A+++.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 21, 2017

    That was about as painless as buying a home can be. Thanks Randy and team in Bellingham for all your hard and timely work. No surprises on closing day. Everything on our end was handled very well. Closed on time too.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 21, 2017

    Working with Caliber and Kelly ** made the process of buying a home a breeze. Kelly was responsive to all our questions and we had a wonderful and smooth experience. We bought on a Short Sale and it was smoother than most standard purchases. We cannot recommend Kelly and his team enough! It was great having a personal connection with our lender and having unrestricted access when it came to questions and his responsiveness.

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    Caliber Home Loans Company Information

    Company Name:
    Caliber Home Loans Inc.
    Company Type:
    Private
    Address:
    1525 S. Beltline Rd.
    City:
    Coppell
    State/Province:
    TX
    Postal Code:
    75019
    Country:
    United States
    Website:
    www.caliberhomeloans.com