Bank of America Gift Cards Reviews

Am submitting this statement to document the ongoing failures, negligence, and outright mishandling of my fraud claims and account concerns by Bank of America and the individuals operating under its Regulatory Compliance and Prepaid Claims divisions. The consistent behavior across these departments and representatives reflects a systemic refusal to address serious issues, investigate fraud responsibly, or communicate with customers in good faith.

Bank of America is the worst with gift cards. The customer service person said because the card was expired they couldn't open the account to reissue funds even though they got their money. Meanwhile, the person on the phone admitted they only offer 9 month gift cards. My company bought the cards in Nov 2019, gave it to employees (me) in Dec 2019. I wanted to spend it for the holidays, Dec 2020, and didn't realize it's only for 9 months and in my case I had it for 8 months. Such scam artists. I remember the issues I had with the BOA credit card. Cancelled that long ago.

Card expired and they are saying there is nothing they can do. I forfeit the funds. Shame on BOA...absolutely ridiculous. I have had other cards expire from other banks. Some partial balances and some never used. They have ALWAYS been replaced!!! ALWAYS!!!!! This is just plain theft. Shame on BOA!!! IF I could give ZERO stars I would!!!!!

The Bank of America (hereby BOA) is the largest bank in America. However, "BIGGER does not mean BETTER!" I won a Sales Contest and received $250 worth of VISA DEBIT Cards. I'll admit that I put off using the cards because I had a specific purpose in mind for their use. I inadvertently misplaced them and when I did locate them I realized I had missed the cut off date for their expiration. Again, that's on me. I called the BOA Customer Service Department to inquire about the status of the cards and they stated the account "was closed" and that the FUNDS had been "Forfeited BACK TO THE BANK!" I inquired about being reinstated and paying any sort of fee for carrying a balance. I was informed that they had no such option. There is some sort of agreement between the Sponsoring Company and BOA that the funds are kept by BOA. In any event, BOA was determined not to reinstate the cards which still had the activation stickers affixed.

Bank of America provides the option of getting gift cards with rewards points. I tried to redeem 2 gift cards from Amazon and Amazon said that Bank of America requested the money back. Bank of America Customer service at Amazon told me that BOA actually got all the money back from the bank who issued the cards. This can't be legal. BOA offered me this promotion then reclaimed the gift card money.

Approx. two months ago, I elected to cash in my Bank of Am. reward points. They were to deposit seventy dollars into my checking acct at my bank. I have made two phone calls to BOA as to why the deposit has not been made. First, I was told my bank was the problem. The next time, they had no clue. So I asked that they mail me gift cards instead. And as of today have not received anything. As soon as my BOA cc is paid off, I am canceling the card. It's not worth the aggravation.

Took 25,000 points but never provided item selected: On August 30, 2012, I purchased a $250 Visa gift card with world points. After numerous complaints and phone calls, the card has never been received. They claim they have a policy that they cannot refund the points, even though it is now November, and they have never provided the card. They claim each time they re-request, it takes 7-10 days for the request and another three weeks to mail the card. Bank of America owns the credit card, the rewards program, and the Visa program; yet it claims it is a third party and they can’t do anything about it. I feel this is fraud on the part of Bank of America.

I redeemed my World Points for a $100 gift card. I never received the card. After about 2 months, I called them and they said they would reissue (resend) the card. After another 2 months of not getting the card, I called them again. They said they would reissue the card again, but this time, I would be charged $7 for it (by reducing the value of the gift card). At each reissue, I gave them my address again and it was the same as what they had on file. I have received other BoA mail at the address I gave them. Why am I being charged for their mistake? Did they ever really send the card in the first place?

BofA just lowered the credit limit on one of my accounts from $28,800.00 to $6,500.00 without any notice that they were going to do this. They just sent a letter stating that the limit has been slashed. The same day, I received another letter with a promotional offer on this account, 0% APR until February 2010. And the credit limit was stated as $28,800.00 on this promotional offer. Interesting that I am supposedly such a bad credit risk all of a sudden according to BofA, but at the same time they are sending me promotional offers?! Small business has been shut down as I have no credit to run my business.

On 11/03/2008, I needed to send money to my relative on Canada. I was told by Bank of America teller (3660 N Belt Line Rd, Irving, TX 75062) that AMEX Gift Card would be the better option to send money to Canada. Based on the advice of the teller I purchased $250 American Express Gift cards. I sent the cards to Canada via USPS express delivery. My relative in Canada can't use the card in Canada because these cards are only valid in USA. I have suffered a financial loss due to the bad advice given to me by your teller. I just sent the money again to my relative in Canada via Western Union.

Bank of America credit card improperly charged me a late fee, which caused a rate increase. After dealing with the issue for several months to get the matter resolved, a customer service rep offered me a gas card and sent me a letter explaining "as you recently experienced an issue or a problem may occur from time to time. Thank you for giving me the opportunity to address your concern and resolve your issue. I wanted to go beyond simply expressing our regret for your inconvenience and do something a little extra special for you. I hope you'll accept the enclosed gift card as a token of our sincere appreciation for your patience and understanding." This was from Thalese of Bank of America.

Was given gift card from employer. Did not know it expired. Called BOA today, was told to call Monday. Could not help me at all. Nobody above him works weekends. Told to call Mon. and talk to Linda or Lexia. He could not tell me name of CEO, told him I can get that on internet. He did not have authority to renew the card; he did not mention if I could renew for a fee.

I purchased a $100 Bank of America visa gift card two years ago. As soon as I received it I lost it. So a year later when I found it I saw that it had already expired, I never used it. so I called the 1800 number to have it replaced, found out they don't do that, but would send me a check for $80 because they'll deduct some fees, I said whatever just send me the check.

I was given a gift card for $200. I didn't realize that there were monthly fees that ate up the gift amount. I thought I had used up about $180 (gift purchases and monthly fees). There is an expiration date on this card. I didn't think expiration dates on gift certificates were legal and I can't get the remaining $20.