Bank of America Credit Cards

Bank of America just reduced the credit on 2 of my credit cards by $20000 with no notice 2 months before my wedding. Called customer service who agreed I was a loyal customer for years. Always made payments on time and that it must have something to do with my credit report but couldn't tell me what. Lovely. Do not get a BoA account... Ever. They'll blindside you and they don't care about customers at all. Thanks for the 45 minute wait.

So disappointing. After being a credit card customer for years (and my wife and I have our checking accounts with Bank of America, too) they just played a big one on us. We just finished paying our credit card balance a couple of days ago and in two days after that they reduced the credit limit from $12,800 to $500. I simply feel betrayed. A very unhappy Bank of America customer. I believed it had to be a mistake so I called customer service and they don’t know to tell me the reasons coming up with standard answers. Very subjective customer service and really impertinent to the situation and speaking in third person about the bank “the bank reserves the right” and “they sent you a letter about this but I don’t know when it will reach you.” (Literally that is what G. from West Virginia told me over the phone.)

I have a Bank of America credit card set on autopay, I chose the option to pay the amount due thinking that would cover the full amount, as it is usual for all accounts. Bank of America did not warn me that option was not the full one and I would incur interest, they then proceeded to charge me interest and would not refund me the interest because it was supposedly my error and not the bank's error! Be aware of a sketchy company with poor wording and terrible customer service.

Bank of America's Fraud Department has locked my card at maybe 6 times in my few years of using BofA. They have inconvenienced me with this largely, as I have to sit on hold for up to an hour just to ask them to unlock the card. They lock it for buying things I commonly buy. Nintendo started accepting pre-orders for their new game system and I missed the window several times because my card was locked when trying to buy a video game system. I buy video games frequently. However they didn't catch the time that someone bought Tacos at a place over 100 miles away from me, in a city I've never visited. The fraud department is useless at best, and an inconvenience at worst.

Tried to call Bank of America for the past 4 days to report that my credit card was lost. I NEVER was able to report this. I had 3 hour plus wait times each day and never was able to close this card as of yet! I was able to quickly cancel cards for First National Bank, Northwest Savings Bank, Gap, Peebles, Boscov's, but NOT Bank of America. I am now trying to CLOSE this account because of their HORRIBLE customer service! This is inexcusable. I cannot get in touch with a human to close this account and must now write a letter to do so. I cannot believe it is this difficult to report a lost or stolen card. DO NOT BANK WITH THIS COMPANY!!!

I was on a cruise, which I notified Bank of America, they still blocked my credit card, I had to call into the fraud department to verify charges and they unlocked my card. Last day I get into port, Bank of America took out $1517.11 out of my checking account and applied to my $757.45 credit card balance which left me with an overpayment that I never authorized. Call into customer service and they apologized for the error, reversed the charge, but I still had an overdrawn checking for 19 days, they reversed 2 of the 9 NSF fees and said oh well on the others. I've been with Bank of America 14 years, I'll never bank with them again.

I am calling Bank of America Credit Card telephone line and I have been kept on hold for over 35 minutes. My question is not that difficult for them to answer but I guess they understaff to save money. This is not customer-focused service.

I have had a number of unsatisfactory experiences with Bank of America. I called about an inquiry of a balance transfer and they took that opportunity to lower my credit limit, even though I had the same credit limit since 2007. While paying my card, they had a lapse in their system and charged me late fees on a balance I had already paid. They refused any effort to consolidate funds. It has been increasingly difficult to work with this company and I don't recommend them in the future.

Bank of America attempted to withdraw from my checking account 2 identical payments, only one of which had I authorized. I called to ask that the Bank correct its error and reimburse me for the costs that it caused me to incur: a $29 insufficient funds fee assessed by my financial institution and the $27 returned check fee assessed by the Bank. The Bank’s agents passed me from one person to another -- 5 altogether -- over a period of 2 hrs, 11 min. The last one informed me that I needed to speak with an agent "payment error inquiries." Each time I was passed, I had to start from scratch, including asking my wife, the cardholder, to authorize the agent to speak to me. No agent passed on critical information or explained that my wife had already given her authorization. The last agent, a supervisor, repeatedly spoke over me; he could not have been less helpful nor more bureaucratic. The problem remains unresolved.

We have Mutiple accounts with Bank of America and we experienced very Bad services from them. Very rude and fraud people. I have called last week an agent to schedule payment to one my credit for which amount is $416 and agent scheduled it 3 times through: one, through my savings account, 2. through my checking accounts and they are lying that I scheduled with checks. I do not even have checkbook.

I was notified via text message by Bank of America about two transactions that occurred on August 23rd, 2018 at Bellevue Square mall. These transactions occurred while I was having dinner in Kirkland, Washington. The first transaction at Tiffany’s in the amount of $1,650 was approved by BOA and the second transaction at Tumi for $434.50 was declined. I immediately responded via text message that these transactions were absolutely not mine and my account had somehow been compromised.

They find a way to keep charging interest even when you pay your account balance to zero! They charge an outrageous amount of interest on an unpaid balance, and go up on the interest rate even if you don't make payments late. They are unscrupulous and greedy beyond belief! I never opened an account with Bank of America. I had that credit card through another bank originally, and it got bought out by Bank of America. Do yourself a giant favor! Close out any business you have with Bank of America and get them out of your life and your wallet!

What a scam!!! Been with BOA for over 15 years. Has 3 credit cards with them. NO Annual fee when I first got them. Always pay on time never late. I had auto pay so I don’t normally look at the bill and then just found out that I’ve been charged annual fee $59 each card. Called and asked for refund back, representative refused to do so. What are they thinking to start charging the loyal customers. The marketing trying chase us away especially that you can’t refund the annual fee back as courtesy. I have to call back until next Annual fee charge to review if I’ll be charge in the future or not??? I don’t think I’ll stay until next year for you to charge me. Will close all cards and be with other bank that cherish the banking relationship with customers not a money taker!! Very disappointed!!

B of A lost my cc payment in their cyber system and killed my credit scores 200 points. I made the payment 7/20/18. B of A claims first on 9/5/18 it didn't go thru because I have NSF, my bank will write a letter stating I had sufficient funds. 9/7/18 B of A claims I had entered the account number wrong in the automated pay on the phone. The money then leaves my account 8/13/18 to B of A, per my bank statements. I am told to call back on 9/10/18 and speak with Evelyn ** who informs me my request was denied.

On Labor Day my wife and I went shopping. She then tried to purchase her merchandise using her B of A rewards card and the card was declined. So she completed her purchase using another card. When we got home I got online and tried logging in to the Bank of America website only to find out that my username and password had been removed. It turns out that they had cancelled our cards and did not notify us that this was happening. Their offices were closed on Monday so I called Tuesday and the fellow that I spoke to could have cared less.

Filed a claim for a $35 charge for a parking fee from Hilton Hotel San Diego that I already paid for at the hotel. Received awful service from BOA AAA Financial. They kept forgetting about my claim and losing information about it. I spoke to a different rep every time I called in, so naturally I had to repeat the scenario every time. I have a great credit score and always paid my bills on time with BOA. But, that made no difference to them and they sided with the hotel immediately, I felt. I finally got in touch with the Hilton Hotel and they reimbursed my $35. I thanked them for finally getting back to me after 2 weeks and thanked BOA for nothing. I had to handle this claim on my own.

I have been a client with Bank of America World Mastercard for 11 years. After 11 years of on time payments with no late fees I called today to see if I could have a one time courtesy waiver on a late fee on a payment I made one day after the due date. I had accidentally mixed it up with another card payment date. When I called I owned that I had made the mistake. Trevon with customer service told me that they assess the situation and if it is not a tragedy or bank error they will not consider a waiver. So they can do a waiver, they just need to decide first how tragic your situation is. This seems discriminatory to me that one individual gets to decide if the story I tell them is worthy of forgiveness on a one day late payment. I guess telling the truth gets you nowhere with these folks. So they will be losing an 11 year customer that has two cards with them over one silly late fee that they could have waived if they felt I was tragic enough.

I attempted to complete a credit card application online with a mobile device. I kept getting error messages and though I thought I was correcting these errors I still could not submit my application. I was, however, allowed to save the file. I made a 2nd attempt at this process the following day and I kept getting the same answer. The system offered a chat, but unlike other chat services the person at B of A had no clue what I was attempting. My suspicions are that B of A wants you to setup an online account and further to open a checking or savings account, but the website never indicated such. ** CONFUSED.

The merchant response team at Bank of America is rude, unorganized, and lazy. They did no due diligence to look into my claim and the information I submitted. They denied the claim with the general letter saying Bank of America exhausted all options to obtain the money from the merchant. Which is complete BS because it was obvious they never reviewed the proof I sent to them, did any research or looked into it, and said they have no control over the merchant's refund process and terms and conditions. What's the point of a disputes department if they always side with the merchant and don't take the appropriate steps to protect their consumers? I'm done with this bank. Moving to one that cares about their customers and protecting them from fraud.

I have a BOA credit card that I have had for years. I set up automatic withdrawals every week to cover my monthly minimum so I don’t forget or be late with the payments. Since Nov of 2017, BOA has continued to withdraw money weekly covering my payments. In Dec of 2017, my last electronic withdrawal was after the payment due date. They charged me a late fee. It continued from there. In April I received a notice via email indicating that my card was past due. I get my statements electronically so I don’t really check as long as my monthly withdrawals are coming out weekly through my bank. I spoke with a rep of BOA and she advised me of what was happening. I paid the last balance of the late charges... this late payment charge continued through August 9, 2018. I spoke with BOA on August 7th indicating I was unsatisfied with their credit card services and requested my account be closed and advised them I would pay it off.

Wait times on phone call UNFORGIVABLE!!! Card showing as invalid and unusable today, options on call center do not address the exact issue, likely a security breach of some sort, but no way to solve the problem and no way to know why unless you visit the ".com" website, which may or may not give me an answer...presume that the 1.5 hour wait time is to encourage FEWER calls, very upset, dinner tonight will be something cold as I have wasted my time on-hold. When did this become "good customer service"???

Their service has gone to hell. It can take over an hour to get a customer service rep. We were hit by a scam. They knew about this scam yet allowed our account to be bled, without contacting us. Even worse, they led us to believe they would act on our behalf, and had us contact the scam operator over and over to get them information. Finally, they told us they would not act. They could have told us this initially, instead of wasting our time. This company does not care about you or your business.

I have been a AAA Bank of America Card holder for several years (at least 10). I had a balance of around $12.00 that I did not know about and they did not inform me of this balance until after 60 days. Upon inquiring about the balance and why they waited 60 days to say anything about it, I agreed to pay the $17.00 that was the total after interest. I found out today that they closed the account on the 18th of July, and my credit monitoring company told me about this. I called and inquired, and the customer service was deplorable. It seems that Bank of America closed the account and did not have the ethics to inform me. I will never do business with them again and will close any other accounts that I may have with them. I will be writing to them a formal complaint, but I suspect it will do me no justice. If you use Bank of America credit cards, I advise you to fire them immediately.

We paid our bills through Bank of America's bill pay. When checks were "lost" with first bankcard they did little to locate the items but were quick to give us three late notices on our credit report. When it was discovered we were not at fault at all, they still don't seem to want to remove the three notifications!

My wife and I have been BOA credit card holders through the NEA since 1986. Always paid our bill. In May I received a bunch of financial information forms that they wanted completed. I ignored them figuring I am always up to date with our payments and since I was always up to date my finances was none of their business. Fast forward one month. I had just received my bill for $400 and some odd dollars. I sent my check to them like usual. Three days later I tried to use my card at Tractor Supply and it was denied.

I have accounts with them for almost 10 years, I hated it their customer service! Worst one ever. I don’t know what’s their problems, I’m not recommending their services and banking to anybody, I stopped using their credit cards already! The only reason I can’t close my accounts with them, it could drop my credit score, so I will not close my credit cards, but I’m not definitely using them so they can’t make money from on us! I will keep my 2 credit cards with just ZERO balances, without using them.

I have had an account with Bank of America since 2005, recently we made an error and forgot to send the payment. After 13 yrs of perfect payment history without notice this bank closed the account. I understand that we missed a payment. However as soon as we found our error the account was brought current. One would think that if a business had a customer with an exultant payment track record they would contact that customer via telephone o and or email to inquire as to the reason for the 1 missed payment.

My account was closed after a representative call me on my bill due date at work and I told her I would pay it when I got home; which I did. Two days later I received a letter stating my account was closed for the following reasons: My credit score was too low (It was 733 at the time); Current trends in the market dictated my closure; and a few other trivial reasons. So I paid my balance. My next statement showed another interest charge on a balance of $0.90. How is that possible? The customer service agent started the conversation by saying she was going to go back a year worth of my statements. This company is devious. Counts on people not having the time or money to fight them.

I have had a Bank of America credit card for 18 years, have never missed a payment, and have a credit limit of $31,200. On May 11th my wife went to Ottawa, Canada. I filled in all details of her trip (dates and times, airlines flown, layovers on flight, hotel name - everything). When she tried to pay for a service fee with Air Canada, the transaction was declined. For $129 dollars. I intervened and used another Bank of America card (my corporate travel card) and it went through. When I contacted BofA, they could provide no reason why the transaction was declined, why the details in the Travel Advice made no difference, or why another BofA card worked and our didn't. The 2nd phrase out of the Customer Service rep's mouth was "I'm sorry for the declined transaction, fraud is a really big problem but I can't tell you why the transaction was declined".

Had a fraud case, has extra fees on credit card, had a broken card... And I waited on hold more than 45 minutes for each of these issues. I sat down at a gas station waiting for the fraud department to pick up for over an hour so that I could get gas for my car and get home. Cause guess what, they had canceled my card early that morning. Zero anticipation of how financial services might be urgent necessities for customers. They didn't even respond to my complaint email that I sent 3 business days ago.