Bank of America Credit Cards

I have been with Bank of America for 28 years. I never had a problem until now. I had two credit cards with a total credit line of $35,000, my FICO score is 788. They sent me a 0% offer for 12 months. I decided to use $20,000 for the 12 months. A month after I used the 0% they closed both of my accounts. Reason - I used too much of the credit line. I really don't need these cards as I have many others with similar credit lines but this is how the treat a good customer of 28 years and I have 1.3 million in my savings account with Bank of America. I moved my savings account to Wells Fargo and they issued me two new credit cards with credit lines of $55,000 total. I would suggest you do not use Bank of America. What a horrible bank.

I was 1 DAY late making my monthly payment (never been late before). I called them on the day I made my payment to see if I could get the service charge reversed and they said there is no service charge showing up yet, to call back that pm. I called back and they said there is no service charge showing up yet. I was informed that they can not reverse a fee until it shows up. So, the next am the late fee shows up! I called them back and was told, "Sorry we can not reverse the late fee?!" After spending over 38 minutes on the phone and talking to 1 associate, 1 floor manager, and 1 other manager I am told the same thing over and over!! They really don't care about the customer. :( I deal with multiple other credit card institutes and have NEVER been treated this poorly! I can not recommend Bank of America.

On 06/05/2019, I paid off my Bank of America (BOA) Visa online. I selected the secondary bank account as the payment source. However, later when I checked online (06/13/2019), I found the default bank was charged the payment. Since I knew this was an error, I called right away to get the issue resolved...also called my bank. The associate took my explanation and saw the issue. I had her take the full payment balance from the correct account which was paid right away...but, when she verified the bank to pay the balance, it switched to the default bank. I made her aware of the error (again) and she had to manually correct it to the other bank account.

After 20 odd years of paying via phone my credit card by my bussiness account also held by BofA I'm now told only my personal account will do! They say it's the new law.. None of my other credit cards insists on this! Martin

I filed a dispute with Bank of America on our business credit card. We paid for a website that was supposed to be built within 30 days back in February 2019. The website to this day July 17th has still not been received. The dispute was filed with BOA on March 18th. The website company had 45 days to respond. They lied about doing half of a site which we never saw, they are scammers. I found out that N Lite Corp, has done this to other companies. But they responded on May 13th. I called the bank 3 times to get update and no analysis was ever assigned to the dispute. I had to get 2 managers to try to get an analysis to talk to me and that was not until I got angry on June 24th, which was over a month later. The bank is slow about dealing with consumer issues but quick to call you if you late on your mortgage, car or credit card payment.

I contested a credit card charge on my bill. B of A sent me forms to fill out which I did. Then they said my contested charge was denied BECAUSE I DIDN'T SEND THEM BACK THE FORMS. I called and the customer service person said "I don't understand this, I can see your filled out forms on my screen". So he re-opened the case. Then they sent me a letter saying I had not filled out the forms completely and had not given them everything they needed. They needed a copy of my sales receipt that I signed, but I explained it was a digital download (TurboTax) and there was no sales receipt that I signed! They then said I should have returned the item to the store! I said, "It's a digital download, I can't RETURN the ITEM to the store."

Visited the above location about WHY I being charged $1.50 balance on my statement when I had paid the balance ( $28.08 ) in Full on my last statement. Mind you I paid the previous statement in full well before the payment was to be paid. This was verified by the above mentioned bank location in person.

With a visit the the Bank, a visit with visiting Manager, a Relationship Banker and then the Branch Manager, a phone call to the Credit Card Department. I was told the $1.50 stems from an interest that was due from payment that was from a February Statement. Are you serious!!! Rather that the manager saying, "I'll cancel the $1.50, sorry for your inconvenience, thanks for your business," she took the $1.50 and deposited into my credit card account. And you wounder why I gave this branch ONE STAR.

062919- You would think that when you're traveling and weather changes happen, that a bank you spend 10's of thousands of dollars with, would protect your investment. I recently rented a car from Fox Rental Car. They didn't call me back after weather completely cancelled my trip, but they kept the rental car money. Days after trying to get a hold of them, not only did they not call me back, they never answered the dang phone! STOOOOOPID! So, I start a claim with Bank of America, I spend a lot of money on my credit card with them, you would think they would help.

Have been Bank of America customer for more than 20 years. I made an online credit card payment to B of A for over $4,900.00 dollars to a $49.00 balance. I misplace decimal. I called when I discovered mistake. B of A informed me I would have to call back in three days. I called back and gave them my bank information for funds to deposited into my other bank checking account. It has now been three days 6-25-2019. I called today and now informed it is delayed to July 2nd 2019. They use my money for free. I need money back now. Very poor customer service.

Bank of America's automatic payment software is faulty, customer service is hard to get a hold of because of long waits, and the particular person that answered my call was rude and kept me on the phone for long waiting time. I set up automatic payments with a person from Bank of America in January 2019 because I was charged a $25 late fee for the month of December 2018. I wanted to make sure I would not get any more late fees with Bank of America and was helped over the phone to set up the autopay. Apparently 6 months later (since I haven't looked at the account until now) I was charged $38 per month for a 'late fee' even though I specifically set up the autopay to avoid that. My payment was going through on the 6th vs the 5th, making it one day late.