Bank of America Credit Cards Reviews

Additionally each time I needed to call BOA Customer Service, my hold time to speak with a representative was never under twenty-five minutes. Average time for each call was well over an hour. And to make matters intolerable, there is no selection to speak to an associate when your issue does not apply to any of the dozens of prompts offered. If the solution is to pay two days before the due date to avoid interest, then every rep who I spoke to should have been able to inform me. I invested six hours on the phone and experienced unnecessary frustration due to the ineptness of this bank. There are other issues as well that are too complicated to go into here. I look forward to closing the card and savings account.

Nobody took responsibility. No one reversed the charge. Just a waste of time and energy over something that should’ve never happened if the system and customer support actually worked. I’ve been a loyal customer, but this experience makes me seriously question continuing to bank with them. Once my payment of $42.13 clears, I’m officially closing my account. This is not how customers should be treated. Avoid Bank of America if you value clear billing, accountability, and respectful support.

The source of much of the trouble is BoA's unwillingness to extend a reasonable credit. I pay in cash, own a business and have good net worth, yet they required a CoD for a small 1200 business card and 1500 on a personal card. Neither goes far enough when purchasing flights. I don't know why a company like Alaska Air, which prides itself on service and traditional values would partner with a company like Bank of America. I might have to look for a different mileage partner.

VRBO mistakenly told me the one transaction on my BOA card was not in relation to my transaction with them and suggested I put it into a fraud dispute. Once the owner of the VRBO property contacted me, I canceled the dispute and was correctly billed the half a grand I owed. I paid the half a grand for that transaction. The owner later contacted me and never received his Money from Bank of America, after waiting they said 45 days, so in order for the owner to get his money, he ended up billing me a second time using a different name, making the transactions appear to be separate transactions.

Bank of America was to call me to confirm the owner of the VRBO property received his money. They never called. Bank of America pocketed the money, and I paid double the amount of my transaction because the man billed me for a service I never received. I already paid what I owed to BOA. Not only did Bank of America misrepresent me, they are dishonest and shady in not making this right - making me pay for this one transaction twice.

Then called them a week later they said they got it, It is now May 20th, I have made many calls to them and they do not know what they are doing, today they told me the case was resolved on 5/11 and they did not make it on our favor even though we paid for tickets that we never used and they don't care. They said you can't close a dispute and open another one, and that is what they had told me to do, I wouldn't have wasted my time on any of this, total of 8 hours of my own personal down time on the phone with people who pass you back and forth from one dept to another. I would not recommend them at all. They do not believe or care about their customers. We are out $289 and many hours of frustration. A dispute is a joke they just have you do it to buy time for them to do nothing, because if they had looked into this claim they would have seen fraud.

We are the victims and now we are feeling like we had no one to listen to us or help us, I finally got back on the line and I said I hope I am on a recorded line, I said keep the $289 being on the phone a total of 8 hours (not even joking) is another loss of my time and money I can't get back. I am sad that they let this other company get away with fraud, but I will not spend one more dime with this company and I told them to take their money and close us out we are done. We are good paying customers always on time and they treat us like this.

The reason for a dispute is to help recover what was never given to you in the first place, they have no idea what they are doing and even now, they are wasting my time, but this will be the last time they ever do that. Do yourself a favor and get a different credit card. Oh yeah the wait times to talk to a rep is like almost an hour each call, that is fun. Hope you know you lost great customers, get better organized. No lesson to learn here, we did nothing wrong, they did not protect us and we got scammed. Thank BOA!!! Never again.

We left on vacation and when we got back the physical card was in the mail and another letter telling me they had tried to call me (nothing on my cell phone call logs or a messages) and it was important to hear from me in the next 25 days or the account would be closed. I had already called the day I opened the account and talk with a representative and verified it was me who opened the account. So today I called to activate my card and was told the account was closed today. Once closed it could not be reopened. My only option was to reapply for an Alaska card and it would take another couple of weeks before I could use it.

After being transferred 4 times, no one was willing to give help me out. They finally found a call log that I had called 24 days ago but SINCE I did not respond to the letter the account was closed. The offer from Alaska Airlines is not be offered now and I do not want the lesser offer. The four representatives I talked with were professional but no one was willing to get me to someone who could help me. It was left that Bank of America would not admit to making an error that cost me the perks of getting the card. Just reapply. NO THANK YOU. You are not a Bank I want to deal with.